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MC-860 / CX2633MFP Service & Troubleshooting Guide

1. XH Wravais TA Wray INIA TA W Qv 10 rav 3840 HX Ardy INIA X H 1W rav 3889 x Ardy 3880 ArQv ANI O WA H 39NvH G Ardy O WA 7 4 SNS TA C SNS IiSHf vodH oO 4581 54 1541 NYa 4541 NY4 Hasna 1591 ONIddOH EL HLM cL HOLOIN ONIddOH L CIION3SIOS lm ISIOSH HOLOIN SONIddOH LL 5 14 HLIN Hasna 30 13319410 3NION3 2 7 1 Switch Scan Test This self diagnostic menu is used to check the input sensors and switches of the print engine 1 Enter the self diagnostic mode Level 1 and press the 2 key or 8 key until SWITCH SCAN is displayed in the top of the screen Press the 6 key to execute The 2 key increments the test item and 8 key decrements the test item Switch Scan Paper Route PU 1 2 L 3 H 4 1 ID Up Down sensor Toner sensor Tanarsereor M TanersansarY Fuser tharmistar Toner se reor K Lipper sensor side RFID antenna thermistor RFID RFID antenna G Pa antenna Y Linloa Duplex sensor Coveropen switch Write sarsar Entrance sensor 2 E L erature humidity sensor Fus
2. 6 When the jammed paper is removed close the inside cover and go to step 9 7 Rotate the dial so that the jammed document is unloaded 8 Raise the document tray Remove the jammed document gently Document tray ae 9 Close the document cover 74 Chapter 5 Troubleshooting Error Codes Troubleshooting Self Diagnostic Codes Self Diagnostic Error Codes Cause Description 002 005 CPU Exception CU ROM Hash Check Error CU Resident RAM Check Error CU Optional RAM Check Error 15 installation of the RAM DIMM normal Does the MFP recover from the error when the RAMDIMM is replaced CU EEPROM Error Re mount RAM DIMM Replace RAM DIMM Replace the CU Board CU FLASH Error CU PCB FLASH ROM Error File Flash System Error CU PCB FLASH ROM Error Failure to access to the Flash ROM that is directly soldered to the CU PCB CU Fan Error CPU cooling fan error on CU PCB Is the CU fan connector connected normally Does the MFP recover from the error when the fan is replaced Communication error between the Controller and the Scanner Unit is detected Scanner unit not detected The CU FW has detected that the Scanner Unit cannot be recognized though it had been recognized when the power was turned ON Hard disk drive is not installed Does the MFP recover power is turned OFF once and back ON 057 70 Postscript core error Error is detected inside the 0 postscript core to normal operation aft
3. For details of the Flash ROM initialization refer to Section 2 8 14 Menu Reset Administrator Password Reset Returns the administrator password to the factory shipment setting factory default value When Menu reset is selected the following confirmation screen is displayed When Yes is selected the administrator password is reset to the factory shipment setting factory default value System Maintenance Select item Menu Reset Would you like to reset Admin Password For details of the administrator password reset refer to Section 2 8 All Reset Returns the contents of the EEPROM FLASH ROM and HDD to the factory shipment setting factory default value When Reset 18 selected the following confirmation screen is displayed When Yes 18 selected the screen exits the menu and contents of the EEPROM FLASH ROM and HDD are reset to the factory shipment setting factory default value System Maintenance Select item All Reset Making changes will automatically restart the system Would you like to change For details of the reset to the factory shipment setting refer to Section 2 8 Test Print Menu Selects to display or not to display the menu REPORT PRINT ID Check Pattern item and Engine Status item When Disable is selected in this setting the ID Check Pattern and Engine Status items are not displayed all the time When the screen exits the service menu after this
4. User Install Mirror carriage mode are selected the following screen 1s displayed USER INSTALL Select an item to edit Mirror Carriage Mode Damage on the mirror carriage is prevented In case of movement of equipment Do you change into mirror carriage mode Before transportation of the MFP select Yes to start movement of the mirror carriage to the specified position When movement of the mirror carriage is complete the following screen is displayed 21 USER INSTALL Select an item to edit Mirror Carriage Mode enabled Please turn two screws by the attached special tool and fix mirror 1 Please be sure to shut down before turning off the power 2 A Tighten the screws at the locations as specified in the illustration and press the Close button When the mirror carriage is locked in the specified position select the menus SETUP Shutdown to execute the shutdown operation Then turn OFF the power How to release the mirror carriage mode When the MFP remains in the mirror carriage mode the following standby screen is displayed Mirror Carriage Mode Mirror Carriage is locked Turn screws at 2 places shown in the following figure release the lock and touch the Unlock T Remove the screws at the locations specified in the illustration and press the Cancel button The following screen is displayed Mirror Carriage Mode Caution If it is released with the mirror
5. SIZE ERROR ENTRY T WR sensor DUP IN 3 C2 Sensor FEM DUP F sensor N2senso e IN 1 sensor 1 1 1 391 DUP B sensor 37 0 DUPLEX J3 i end IN REVERSAL j4 372 MI88 FEED AT DUPLEX SENSOR 373 MULTIFEED az4 DUPLEX INPUT DUPLEX UNIT J11 3892 TRAY2 66 Paper Jam Code Table for the print engine Codes may or may not appear dependent on model and market Feed error at Duplex INI IN2 WR Fuser IN EXIT 382 EXIT Fuser IN 383 Duplex entry EXIT DUP IN DUP R 385 Around Fuser Unit Fuser thermister Feed error at front feeder IN2 WR Diagram showing paper detection sensors in the RADF Note The RADF detects a jam using the sensors shown above Document jam check timings are stored in the ROM on the Main PCB to check whether a jam has occurred according to presence absence of the document at the relevant sensor position There are no jam codes generated for the RADF 67 Sensor Location Table for the RADF PI 10 Cover open close sensor PI 11 PI 16 Delivery reversal sensor PI 17 PI 18 Registration paper sensor 4 1 2 Jam Removal Procedure Front Cover Block Code 372 380 390 391 400 Open the front cover If either top end or rear of a jammed paper is visible draw out the jammed paper gently with care When code 400 occurs jammed paper may be unloaded automatically somet
6. Arbitrary name Demo data FLASH Registration data Communication data save setup 49 Initialization Functions Admin Page 2 Administrator setup Setup item ete erasure of Job log deletion HDD formatting PCL partition HDD formatting PS partition HDD initialization All area formatting HDD formatting Common partition C 4 cc E a 9 5 5 document box 73 Certificate print job Secure Encrypted certificate print job Encrypted Job CL CL CL CL Initialization Functions Admin Page 3 Administrator setup Setup item information PS partition HDD data complete erase HDD formatting Common partition HDD formatting PCL partition HDD formatting individual personal Job log deletion HDD initialization All ar a formatting Complete erasure of FLASH initialization Language initialization Group counter Reset 1 Setup value initialization Job log HDD Debug log HDD Error log HDD 3 Fax communication result information CD 8 Main counter Dealer tabulation related ET 14214044 DO nena 1 The group counter Reset is confidential and menu is not open in FCS 4 When HDD Disable is set only administrator can log on Because the access control mode setup values 18 stored in Flash but the user information 18 not stored in HDD 51 Items that can be initialized by the Service Engineer The
7. Once the test print has printed to exit select 4 4 4 At the printer maintenance screen select close close Note The values entered in the various Test Print screens will remain after you exit To run a different test you will need to enter the new values 1f a different test is required Generating a 25 Fill Test Page Follow the same procedure as above In step 16 select Test Pattern 2 39 Monitoring Printer Environmental Conditions The following printer environmental conditions can be monitored during generation of test prints The following messages are displayed during test print P Number of test prints unit sheet w Print wait time unit sheet Pressing the 2 key switches the display When the key is pressed the screen exits the test Screen returns to the item 1 condition T Environment temperature measurement value unit C U Upper heater temperature measurement value unit C target temperature unit C Environment humidity measurement value unit 96 L Lower thermistor measurement value unit C Lower thermistor AD value unit HEX Pressing the 2 key switches the display When the key is pressed the screen exits the test Screen returns to the item 1 condition ETR YTHR 9 MTR CIR KTR YTR MTR and CTR are the transfer voltage setting values for each col
8. e When the scanner lamp is replaced e When the mirror carriage adjustment is performed e When the scanner Main PCB is replaced Operating procedure When this item is selected Confirm that the RADF unit is closed the following screen is displayed Then press the Start button Scan Maintenance scan Maintenance Delect item Select item Press Reset Kew to return to menu Press Reset Kex to return to menu Retrieve Shading Data Jo Retrieve Shading Data Please VVait Scanning Roller Cleaning Operating procedure When this item is selected the following screen is displayed scan Maintenance Clean RADF Roller the Platen Cover And clean the white roller 19 Scan Position Adjustment Side registration adjustment The separate setting items are prepared for FBS ADF front side and ADF back side independently Setting for Flat Bed Scanning FBS Perform adjustment so that the scan start position in the horizontal scanning direction during FBS Scanning stays within the reference value Adjustment in increments of 1 item 5 600 dpi 0 2117 mm is possible in this setting When a value is added in the negative direction the scan image on a PC moves to the right When a value is added in the positive direction the scan image on a PC moves to the left Setting for ADF front side Perform adjustment so that the scan start position in the horizontal scanning direction during
9. Cause Description LED head detection is abnormal 131 Y 132 M 133 C 134 K Is the LED head installed normally Is the LED HEAD FUSE blown ID unit fuse is blown 150 Y 151 M 152 C 153 K Belt unit fuse is blown Fuser unit fuse is blown Toner sensor detection is defective 160 Y 161 M 162 C 163 K Is the toner cartridge installed Is the toner lock lever set Thermistor Slope Error Compensation Thermistor Error 167 169 Short circuit or open circuit of the Fuser unit thermistor is detected 170 171 172 177 Option unit I F error 181 Duplex Unit 182 Option 181 182 Tray 203 208 214 Fuser unit thermistor detected abnormal temperature High or low temperature System memory overflow Custom Media Type table download has failed Remedy Install the LED head unit properly Check the LED HEAD FUSE Turn OFF the power once and back ON Replace LED head unit For the fuse check method refer to section 2 7 8 ID Up Down Position detection error Reinstall the ID units Turn OFF the power and back ON Replace the ID UP DOWN sensor Reinstall the ID unit Turn OFF the power and back ON Replace ID Unit Check the cable connection between PRZ PCB and PU PCB Replace PU PCB Reinstall the Belt unit Turn OFF the power and back ON Check the cable connection Replace Belt Unit Replace PU PCB After cleaning the connectors of the Fuser re instal
10. ADF front side scanning stays within the reference value Adjustment in increments of 1 item 5 600 dpi 0 2117 mm 1s possible in this setting When a value is added in the negative direction the scan image on a PC moves to the left When a value is added in the positive direction the scan image on a PC moves to the right Setting for ADF rear side Perform adjustment so that the scan start position in the horizontal scanning direction during ADF rear side scanning stays within the reference value Adjustment in increments of 1 item 5 600 dpi 0 2117 mm 1s possible in this setting When a value is added in the negative direction the scan image on a PC moves to the left When a value is added in the positive direction the scan image on a PC moves to the right Top End Position Adjustment Perform adjustment so that the scan start position in the vertical scanning direction during FBS scanning stays within the reference value If shade is scanned at the top end of a document make adjustment in the positive direction If deficiency occurs at the top end of a document make adjustment in the negative direction Adjustment in increments of 1 item 0 1408 mm is possible in this setting When a value 18 added in the negative direction the scan image on a PC moves down When a value 18 added in the positive direction the scan 1mage on a PC moves up Setting for ADF front side Perform adjustment so that the scan start
11. Check Method 2 8 Initialization Functions Chapter 3 Troubleshooting Print Quality 3 1 Print Quality Problems Overview 3 2 Using New Consumable Units for Testing Purposes 3 3 Things to observe when analyzing Test Pages 3 4 Print Quality Troubleshooting Chapter 4 Troubleshooting Paper Feeding 4 1 Troubleshooting Paper Feed 4 1 1 Paper Feed Sensor Details 4 1 2 Jam Removal Procedure Chapter5 Troubleshooting Error Codes Chapter 1 Maintenance Procedures Printer 11 Exterior Cleaning Clean inside and outside of the printer with a clean dry cleaning cloth and small vacuum cleaner as required Note Be careful not to touch the image drum terminals the LED lens array and the LED head connectors 1 Turn OFF the power of the MFP Select Setup then Shutdown Follow the on screen prompts When shutdown is complete turn off the power switch on the printer Setup Select or press Reset Kev to exit ALARM COMM MEMORY RECEIVE Book Setup Settings 7 RESET View Infor admin iloh Progr ie 27 mation Setup jms settin e 2 Clean the surface of MFP Note Do not use any liquid other than water and neutral detergent The MFP requires no lubrication Do not lubricate the unit Clean the surface of the unit with a clean cloth wrung out using clean water or neutral detergent Clean surface of the unit with soft clean cloth 12 Cleaning the LED lens array e Pull the document tabl
12. To display the password entry screen press the SETUP key while an MFP is running 2 Press the numeric keys in the order of 1 9 3 7 3 The password entry screen 15 displayed Password Entry Screen Value Default Display Condition Enter the password that is required to enter the service menu Six zeros Service Password pm nue 5 6 Note Data entry will appear as 15151515 81419 Asterisks Late fats et 15151515 Je 116 10 Caution The Password can be changed by the Change Password menu of the System Maintenance menu It is highly recommended that you DO NOT change this password In the event that the changed password is lost the main control board and hard disk drive would need replacement This is not a covered expense under any machine warranty and you will incur the cost of the replacement components Operation required to exit the Service Mode Screen In order to complete operations of the service menu the Close button that is displayed on the service menu top screen should be pressed Service Maintenance select item Press Reset Rey to return to menu System Maintenance Note If any setting change requires reboot of the MFP and the Close button is pressed the will enter the normal operating condition after the MFP reboots 11 2 2 Service Maintenance Menu Overview System Maintenance Panel Main
13. UID Port level H L Port level H L Port level H L 2 7 2 Motor amp Clutch Test This self diagnostic menu is used to test the motors and clutches of the print engine 1 Enter the self diagnostic mode Level 1 and press the 2 Key or 8 key until MOTOR amp CLUTCH TEST is displayed in the top of the screen Press the 6 key to execute The 2 key increments the test item and 8 key decrements the test item 2 Press the 2 key or the 8 key until the item that corresponds to the unit which is going to be tested is displayed in the bottom of the screen 3 When the 6 key is pressed the test is started The unit name starts blinking and the corresponding unit runs for 10 seconds Note After running for 10 seconds screen returns to the item 2 state When the corresponding switch is pressed the test program restarts The clutch solenoid repeats ON and OFF during the normal print job For the model in which the independent drive is not possible due to mechanism structure the motor will run at the same time ID UP DOWN continues running until the key is pressed When the desired motor 18 selected and the ENTER key is pressed for an extended time 2 seconds it keeps running 4 When the key 18 pressed the corresponding unit stops running The corresponding unit is kept displayed on the screen 5 Repeat items 2 to 4 as required 6 When the 4 key is pressed the screen exi
14. administrator can log on Because the access control mode setup values 1s stored in Flash but the user information is not stored in HDD 5 When destination is changed from Japan such as JP1 JPOEM to overseas such as the portions in which Japanese language has been input are cleared When the profile name is Japanese language the parameters excluding character string are initialized at the same time 55 Chapter 3 Troubleshooting Print Quality 3 1 Print Quality Problems Overview Print quality defects can be attributed to printer components consumables media internal software external software applications and environmental conditions To successfully troubleshoot print quality problems eliminate as many variables as possible The first step is to generate prints using printable pages embedded in the printer on paper from the Supported Media List Use paper from a fresh unopened ream that 1s acclimated to room temperature and humidity If the print quality defect is still present when printing on approved media then investigate software applications and environmental conditions The printers use separate Imaging Units to develop a latent image for each color where the colors are combined on the Transfer Unit to form the final image In most cases print quality defects are the result of one particular component in the print engine See the Repeating Defects chart When a single component of the Imaging Unit is cau
15. be set in units of 1 dB When the Country code 18 set to Japan it can be set in the range of 8 to 15 dB MF Attenuator Range 0 dB to 15 dB Default 70dB Sets the MF Attenuator It can be set in units of 1 dB Line Test When Line Test is selected the following screen is displayed Select the desired test item to be implemented Relay Test Implements the relay ON OFF test Relay test procedure Press the Relay button on the Line Test screen Select the desired relay that is going to receive the ON OFF test When the Close button is pressed the screen returns to the Line Test screen When the Reset key is pressed screen returns to the top screen of the service menu 25 Tonal Send Test Tonal test procedure Press the Tonal button on the Line Test screen Select a signal to test When the Stop key is pressed signal send is interrupted When the Close button is pressed the screen returns to the Line test screen When the Reset key is pressed screen returns to the top screen of the service menu DTMF Test Signals of the frequencies that are used by the push button telephone can be selected for the send test DTMF test procedure Press the DTMF button on the Line Test screen Select a frequency to send When the Stop key is pressed signal send is interrupted When the Close button is pressed the screen returns to the Line test screen When the Reset key is presse
16. exits the test Screen returns to the item 1 condition DE k y m c DB Develop voltage setup table ID number unit HEX Pressing the 2 key switches the display When the key is pressed the screen exits the test Screen returns to the item 1 condition TRI k y m e k v m kp kk Transfer voltage parameter VTR1 table ID number HEX TR2 Transfer voltage parameter VTR2 table ID number unit HEX Pressing the 2 key switches the display When the key is pressed the screen exits the test Screen returns to the item 1 condition TROFF BEL T x The message is displayed but does not function 41 Pressing the 2 key switches the display When the 8 key is pressed the screen exits the test Screen returns to the item 1 condition 2 7 4 Color Registration Error Correction Test This self diagnostic menu is used for adjustment and to investigate cause of the color registration error of the MFP 1 Enter the self diagnostic mode Level 1 and press the 2 key or 8 Key until TEST PRINT is displayed in the top of the screen 2 When the 6 Key is pressed the following message is displayed Press the 2 key or 8 key until the desired item is displayed REG ADJUST TEST REG ADJ EXECUTE 3 When the 6 key is pressed test of the item that is being displayed on the panel 18 implemented lt lt When REG ADJ EXECUTE 15 execu
17. initialization operations that can be performed by service engineer are shown below Format HDD This operation can be executed by selecting the menus Boot sector erase Service Maintenance System Maintenance Format HDD When this operation is executed the screen exits the menu and initialization of the HDD star ts Format Flash ROM This operation can be executed by selecting the menus System area initialization Service Maintenance System Maintenance Format Flash HOM When this operation is executed the screen exits the menu and formatting of the Flash device that is resident on board installed in the MFP starts Administrator password reset Returns the administrator password that has been set by user to the default value This operation can be executed by selecting the menus Service Maintenance System Maintenance Change Password This setting is executed for the propose ofinitializing the administrator password by service engineer in the case when user forgets the administrator password Reset Returns the contents of the EEPROM FLASH ROM and HDD to the factory shipment setting factory default value This operation can be executed by selecting the menus Service Maintenance System Maintenance All Reset This setting is executed for the propose of erasing by dealer for an example the information of the previous user who has been using the MC860 in the case when dealer is going to le
18. position in the vertical scanning direction during ADF front side scanning stays within the reference value If shade is scanned at the top end of a document make adjustment in the positive direction If deficiency occurs at the top end of a document make adjustment in the negative direction Adjustment in increments of 1 item 0 0619 mm is possible in this setting When a value is added in the negative direction the scan image on a PC moves down When a value is added in the positive direction the scan image on a PC moves up Setting for ADF back side Perform adjustment so that the scan start position in the vertical scanning direction during ADF rear side scanning stays within the reference value If shade is scanned at the top end of a document make adjustment in the positive direction If deficiency occurs at the top end of a document make adjustment in the negative direction Adjustment in increments of 1 item 0 0619 mm is possible in this setting When a value is added in the negative direction the scan image on a PC moves down When a value is added in the positive direction the scan image on a PC moves up 20 Back End Position Adjustment Precaution The rear end position adjustment should be executed after the top end position adjustment is completed In addition scanning is stopped before the rear end is reached if amount of the specified scanning lines are scanned in the copy mode and scan mode even though th
19. D HEAD DATA Display of LED head serial Display Not Used Number 29 MFN Mtd 2 Pen 5 Awe dO 5 Paw M H3AO HOAHD LINN L138 YNILLAS HOSNAIS 5 4 38 INJ 5144 5 11101 510 553841 9 Y 135 1 INJ 4340 2 10 43 0 3019 A 119 3 lH INO 30011 2182 1N2 30011315 1 HNL 315912 1 HNL 31890 1114 H3NOLO 1104 HSNOLW 1104 1104 1138 81 H3SfH UNA GIY 801118 JIEVWNSNOD 40 251730 2 41130 f 10 2 L130 ow 20 1730 ow W WL1S0 i740 10 0 A4130 sd LOI SN30 ad O SN30 TWNid WSN3C TWNId ASNI TWNId 4 SN3d TVNId o SN3d ALNG 1 W SN3d A1na 1 A SN3d ALNG 1 SNC ALNG 1 SN3 ALNG W SN3d ALNG A SN30 ALNG H X SN30 ALNG X 100 O A OAIT OMA LOO Q A OAIT GH 100 Q AOAS X 100 O A OAIT 100 Q A OAIT 0539 rav sNag L1083H nav sN3a CIS nav 3500 TIO rav 3880 rav asu ToN w 3880 1 anid DAWN 3suo orav ania IX Anav aseo Orav oravawi TA Arav 36 TA 9 u x WravaNid D x xunAravoau
20. F504 Service call LED HEAD 5V F506 131 to 134 error F505 F505 service call LED HEAD 3 3V inor 131 to 134 error less CU control F501 PCB F508 CENTRONIX interface CENTRONIX interface error TB2 PCB error 5V F502 CENTRONIX interface CENTRONIX interface error error 3 3V F507 Cannot move to standby PCI 5V screen OKI logo remains appearing SIP F W missing MFPPCB 5 MFP Control F2 F3 Operator Panel does Scanner unit 24V PCB not light MZA PCB F4 Operator Panel does Scanner unit 5V not light 48 2 8 Initialization Functions Items that can be initialized by the Administrator The following table shows the setup items that can be initialized by administrator The gray colored items indicate that the data is stored in the CU side The white items indicate that the data 1s stored in the scanner unit side The items with the characters indicate that the registered data will be deleted when this function is executed The items with the characters indicate that the data will be returned to the default setting when this function is executed Administrator setup Setup item initialization PCL partition information HDD formatting Job log deletion HDD formatting HDD formatting PS partition All area formatting Common partition HDD initialization Complete erasure of individual personal E o Group counter Hesat 1
21. L present Duplex bottom H absent sensor L present Location 2 Sensor Display Tested Condition Entrance H Absent Sensor 2 L Present Toner Y H Off Sensor L On Color AD value registration error sensor Fuser AD value thermistor Lower Temperature AD value sensor RFID UID antenna Y xxx Fuse entrance H ON sensor L OFF Size setting Port level switch 2 L Size setting Port level switch 2 L Size setting Port level switch 2 L Duplex rear H absent sensor L present Duplex cover H Close sensor L Open Location 3 Sensor Display Tested Condition Write H Absent Sensor L Present Toner M H Off Sensor L On Fuser AD value thermistor Upper sensor side Density sensor K RFID antenna M Size setting switch 3 Tray 2 entrance sensor Size setting switch 3 Tray 3 entrance sensor Size setting switch 3 Duplex front sensor AD value KK H UID Port level H L H absent L present Port level H L H absent L present Port level H L H absent L present Location 4 Sensor Display Tested Condition Unload H Absent Exit Sensor L Present Toner C H Off Sensor L On Heater frame thermistor Density sensor YMC Up Down sensor RFID antenna C Size setting switch 4 Size setting switch 4 Size setting switch 4 32 AD value KK H AD value KK H Up L Down
22. OKI PRINTING SOLUTIONS MC 860 CX2633MFP Service amp Troubleshooting Guide 080309C 2009 OkiData Americas Inc Disclaimer Every effort has been made to ensure that the information in this document is complete accurate and up to date The manufacturer assumes no responsibility for the results of errors beyond its control While all reasonable efforts have been made to make this document accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein For the most up to date service information available visit our Website www okidata com Okidata Americas Inc 2009 Chapter 1 Maintenance Procedures Printer ADF Scanner 1 1 1 2 1 3 1 4 1 5 Exterior Cleaning Cleaning the LED lens array Cleaning the Pickup Roller Cleaning inside the Printer Cleaning the ADF and Scanner Chapter 2 Service Menus and Adjustments 2 1 2 2 2 3 2 4 2 5 2 6 21 How to Enter the Service Menu Service Maintenance Menu Overview System Maintenance Panel Maintenance Scanner Maintenance Fax Maintenance Printer Maintenance 2 7 1 Switch Scan Test 2 7 2 Motor amp Clutch Test 2 7 3 Test Print Monitoring Printer Environmental Conditions 2 7 4 Color Registration Error Correction Test 2 7 5 Density Error Correction Test 2 7 6 Consumable Item Counter Display 2 7 7 Factory Shipping Mode Switching 2 7 8 Engine Parameter Setting Fuse
23. Yes Complete problem No Go to Step 6 6 Swap the LED Head of the problem color with any other LED Head Yes Replace the LED Head Print a Solid Fill Test Pattern Has the problem moved with the LED Head No Go to Step 7 7 Are the wiring harnesses on the LED Heads undamaged properly routed and seated Yes Reseat the wiring Harnesses No Replace in the following order Transfer Unit LVPS PU Board 59 Blank Prints Initial Actions to Perform Perform Initial Actions from Maintenance Procedures in Chapter 1 Perform isolation Test Prints Section 2 7 3 to isolate the problem between the CU Board and the PU Board Areas of the Printer that Apply m Imaging Unit LED Head PU Board 1 Print a 100 Solid Fill Test Print Is the entire test print blank Yes Go to Step 2 No Have the customer check there application and printer settings 2 Remove the Toner Cartridge and check for toner starvation inside the Imaging Unit Is Yes Replace the Toner Cartridge there evidence of toner starvation No Go to Step 3 3 Are the LED Heads dirty Clean the heads with a clean lint free cloth Yes Complete Did this correct the problem No Go to Step 4 4 Are the wiring harnesses on the LED Heads undamaged properly routed and seated Yes Repair Replace Harnesses No Go to Step 5 5 Inspect the high voltage wiring harness Reseat the wiring Harness Did this correct the Yes Complet
24. arameter matching check error EEPROM or Flash cannot read write normally The 3rd tray of another model is detected Install the correct 3rd tray High voltage power supply I F error 15 the cable Check for defective contact in the high voltage system between PU PCB and High voltage power supply Replace the High voltage power Supply connected normally Is there defective contact Low voltage power supply fan error Does the fan in Confirm connection of the fan connector Replace fan motor Replace PU PCB the low voltage power supply bottom right on the front operate normally Is the fan connector connected normally Power OFF ON Replace the Control panel PCB Environment humidity abnormal Humidity sensor is not connected Environment temperature abnormal Power OFF ON Replace the Control panel PCB Dew condensation is detected in MFP It can easily Power OFF ON occur when the MFP is brought indoors directly from Replace the Control panel PCB outdoors Leave the MFP for two hours under normal room temperature Then turn OFF the power and back ON Does the error reoccur 127 Fixing ventilation fan error Confirm connection of the fan connector Replace fan motor Replace PU PCB 05 Fixing unit end cooling fan error Confirm connection of the fan connector 07 Cooling fan on the side of the power supply block Replace fan motor side fan error Replace PU PCB 76 Self Diagnostic Error Codes
25. blem No Replace in the following order Transfer Unit Imaging Unit Sensor Board HVPS PU Board 58 Light Prints in Only One Color Only one color yellow magenta cyan or black is too light on the printed image Initial Actions to Perform Perform Initial Actions from Maintenance Procedures in Chapter 1 m Print the ID Check Pattern Reports Print ID Check Pattern and Demo page Reports Information Demo Page m Perform isolation Test Prints Section 2 7 3 m Check that the Toner Cartridge pull strip is completely removed from the affected color m Run the Density Error Correction Test in Section 2 7 5 Areas of the Printer that Apply m Imaging Unit m LED Head m Transfer Unit 5 m PU Board 1 Verify all packaging material has been removed form the toner cartridges Yes Go to Step 2 No Remove packing material 2 Print the 10096 Solid Fill test print Can the problem be isolated to one primary color Yes Go to Step 3 3 Remove the Toner Cartridge and check for toner starvation in the Imaging Unit Is there Yes Replace the Toner Cartridge evidence of toner starvation No Go to Step 4 4 Remove the Imaging Units and the Transfer Unit and check for toner contamination on the Yes Clean the contacts high voltage contacts Are the contacts contaminated No Go to Step 5 5 Are the LED Heads dirty Clean the heads with a clean lint free cloth Did this correct the
26. bps 28 8 Kbps 14 4 Kbps 9 6 Kbps 4 8 Kbps Default 33 6 Kbps Sets the initial value of the modem transmission speed during fax receive Communication at 14 4 kbps V 17 1s performed when the menus Admin Setup User Install Super G3 is set to OFF and this setting is set to 33 6 kbps 28 8 kbps When this setting is 14 4 kbps 17 9 6 kbps V 29 4 8 kbps V 27ter communication with this setting 1s performed regardless of the Super G3 setting 24 Pulse Make Ratio Default 40 Sets the make ratio of DP 10 pps during call MF Tome Duration ON Period Range 0 ms to 255 ms Default 8025 Sets the ON period of MF Tone Duration send When the setting value is 0 the MFP runs at the initial value of each country When the set value is except the set value operates at 1 to 255m second OFF Period Range 0 1 ms to 255 ms Default 70ms Sets the OFF period of MF Tone Duration send When the setting value is 0 the MFP runs at the initial value of each country When the set value is except the set value operates at 1 to 255m second Calling Timer Range 0 1 second to 255 seconds Default 55 seconds Sets the Calling Timer When the setting value is 0 the MFP runs at the initial value of each country When any value other than 0 is set the Calling Timer can be selected in the range of 1 to 255 mm Attenuator Range 0 dB to 15 dB Sets the Attenuator It can
27. d screen returns to the top screen of the service menu 2 7 Printer Maintenance Personality Default setting of the PDL language that 16 supported by the respective destination specification can be changed The PDL language that has been set to Disable by the PDL setting item will not be displayed as the choices on the following menu SETUP Admin Setup Print Setup At the same time when the print data of the PDL language that has been set to Disable is received a message Invalid data is received is displayed and the received data 1s discarded IBM 5577 Settings Enable Disable Default Disable IBM PPR III XL Settings Enable Disable Default Enable EPSON FX Settings Enable Disable Default Enable HP GL 2 Settings Enable Disable Default Disable Peak Power Control Set whether or not to support the low peak power control When the screen exits the service menu after this setting is changed the MFP reboots automatically Settings Low Normal Default Normal 26 Engine Diagnostic Mode Self Diagnostic How to enter self diagnostic mode Level 1 1 From the service menu select Printer Maintenance and Engine Diag Mode to enter the self diagnostic mode 2 When the screen enters the self diagnostic mode Level 1 the DIAGNOSTIC is displayed 00 06 06 PU Firmware Version Diagnostic Mode 00 06 06 S Mode S Mode Shipping Mode Press either 2 key or 8 key to move to the r
28. e problem No Replace in the following order Transfer Unit LVPS Imaging Unit Sensor Board HVPS PU Board 60 Mottled or Splotchy Prints The print image has a mottled appearance Note This defect is known to occur at low humidity and when printing on heavy weight media Initial Actions to Perform Perform Initial Actions from Maintenance Procedures in Chapter 1 Verify the media used 18 supported by this printer Verify the media settings are correct at the Control Panel Print the ID Check Pattern Reports Print ID Check Pattern and Demo page Reports Information Demo Page to see if it is an application problem Perform isolation Test Prints Section 2 7 3 Run the Density Error Correction Test in Section 2 7 5 Areas of the Printer that Apply m Imaging Unit LED Head m HVPS PU Board 1 Ensure the media is approved and the Control Panel and driver settings match the loaded Yes Go to Step 2 media Try different media to verify consistent reproducible problem No Have the customer load approved media or correct the settings 2 Print the configuration page to verify the operating environment Yes Go to Step 3 No Advise customer regarding the NOTE Low humidity less than 20 relative humidity can cause mottling on prints printer s environmental specifications 3 Check for toner contamination on the high voltage contacts Remove the Imaging Units Yes Cl
29. e lock lever to the front to release the lock and raise the document table Document Table Lock Lever B Document Table e Press the top cover button and open the top cover Top Cover Button Caution Failure to proceed with caution may result in burn injury The fuser unit gets very hot Do not touch the surface of the fuser unit e Wipe the lens surface at the four positions of the LED head with soft tissue paper gently and lightly LED Heads 1 3 Cleaning the Pickup Roller Note Clean the pickup roller for tray 2 and tray 3 in the same procedure For the MP tray clean the pickup roller in the same procedure for the feed roller only Pad 1s not used e Pull out the tray e Clean the feeder roller large and the feeder roller small with a clean cloth wrung out using clean water Feed Roller Large Feed Roller Small e Clean the pad portion of the tray with a clean cloth wrung out using clean water Roller Tray 2 Tray 3 14 Cleaning inside the Printer Toner can adhere to the metal shaft that 1s located in between the fuser and the cyan image drum cartridge depending on the print pattern Perform cleaning of the inside of the MFP if toner has adhered to the metal shaft e Turn OFF the power of the MFP e Pull the document table lock lever to the front to release the lock and raise the document table Then Press the top cover button and op
30. e rear end position adjustment is performed Setting for ADF front side Perform adjustment so that the rear end scan position in the vertical scanning direction during ADF front side scanning stays within the reference value If shade at the rear end of document is scanned perform adjustment in the negative direction If deficiency occurs at the rear end of a document make adjustment in the negative direction Adjustment in increments of item 0 0619 mm is possible in this setting However adjustment should be performed in increments of 16 items 1 mm as a guide line due to document running at an angle Setting for ADF back side Perform adjustment so that the rear end scan position in the vertical scanning direction during ADF rear side scanning stays within the reference value If shade at the rear end of document is scanned perform adjustment in the negative direction If deficiency occurs at the rear end of a document make adjustment in the negative direction Adjustment in increments of item 0 0619 mm is possible in this setting However adjustment should be performed in increments of 16 items 1 mm as a guide line due to document running at an angle Mirror Carriage Mode This item sets Operable Inoperable of the mirror carriage movement During transportation and installation of the MFP this setting should be changed How to enter the mirror carriage communication mode When the menus of SETUP Admin Setup
31. ean the contacts and Transfer Unit Is there contamination No Go to Step 4 4 Check Replace the Transfer Unit Is the problem resolved Yes Complete No Replace in the following order LVPS HVPS PU Board 61 Unexpected Colors The colors produced by the printer are dramatically different from the color expected Initial Actions to Perform Perform Initial Actions from Maintenance Procedures in Chapter 1 Verify the media used 18 supported by this printer Verify the media settings are correct at the Control Panel m Print the ID Check Pattern Reports Print ID Check Pattern and Demo page Reports Information Demo Page to see if it is an application problem m Perform isolation Test Prints Section 2 7 3 m Run the Density Error Correction Test in Section 2 7 5 Areas of the Printer that Apply m Imaging Unit m HVPS PU Board 1 Print the ID Check Pattern Demo Page and evaluate the colors Are the colors on the test Yes Complete the problem is with pages representative of what the customer expects the Customer application No Go to Step 2 2 Print a configuration page to check the Imaging Unit life remaining If the Imaging Unitis Yes replace the Imaging Unit reaching it s maximum image count this can reduce print quality No Go to Step 3 3 Print the 10090 Solid Fill Test pattern and check for any missing colors Is the problem Yes Go to Step 4 with a single colo
32. en the top cover XESES A lt Drum Cartridges e Cover the removed image drum cartridge with a black paper Note Use caution when handling the image drums Be very careful not to expose the image drum to direct sun light or intense light Do not leave it out under normal illumination even indoors for 5 minutes or longer e Remove the fuser unit from the MFP Caution Failure to proceed with caution may result in burn injury The fuser unit gets very hot Do not touch the surface of the fuser unit e Raise the fuser unit lock lever shown in blue in the direction shown by the arrow e Hold the handle of the fuser unit and remove it Fuser Handle Fuser Unit Lock Lever Blue e Remove the Transfer Belt unit from the MFP Transfer Belt Retaining Screws Blue Transfer Belt e Thoroughly clean the interior of the printer and re install the transfer belt fuser and drum units Inspect all units before re installation 1 5 Cleaning the ADF and Scanner Clean the paper path of the ADF once every month or more in order to maintain high print quality and to transport the documents smoothly e Open the document cover OPEN lever and open the document cover Document Cover Document Cover Open Lever e Clean the document transport roller Clean surface of the roller with a clean cloth wrung out using clean water or neutral detergent Note Clean the entire surface of the roller by rotating the roller by
33. er release T Entrance sensor 1 Sensor E 5 rel lst tray size setting switch Duplex Tray 1 paper end bottom sensor Duplex rear a Tay 2 entrance sens r 2nd tray size setling switch Tray 2 paperend sensor Fuser thermistor Lower Color registration error sensar L Fuse entrance sensor Coler registration error sensor A Belt thermistor Density sensor Duplex front sensor 31 Switch Scan Test Display Detail on Printer LCD Paper Route PU Toner Sensor CVO UP_LU_FU REG L R_OHP_WG HT THERMISTER HUM_TEMP_DEN BELT_T ID UP DOWN RFID COLOR 1 F RL FI BL DT DC T1 PE PNE CVO T1 CASETTE SIZE 2 T2 PE_PNE_CVO_CA T2 HOP_LF_FED T2 CASETTE SIZE 2 T3 PE_PNE_CVO_CA T3 HOP_LF_FED T3 CASETTE SIZE 2 DUP IN_RA_FNT DUP SK_CVO Location 1 Sensor Display Tested Condition Entrance H Absent Sensor 1 L Present Toner K Sensor H Off L On Cover Upper H Closed L Open Color AD value registration TH error sensor L Fuser AD value thermistor Upper sensor Humidity AD value sensor Belt thermistor AD value RFID UID antenna K Fuser release H ON sensor L OFF Tray paper H absent end sensor L present Size setting Port level switch 1 H L Tray 2 paper H absent end sensor L present Size setting Port level switch 1 H L Tray 3 paper H absent end sensor L present Size setting Port level switch 1 H L Duplex input H absent sensor
34. er hard disk is installed and the Remedy Power Off On If RAM DIMM is installed remove and Power OFF ON Re mount RAM DIMM Replace RAM DIMM Replace the CU Board Power OFF ON Replace the CU PCB Power OFF ON CU PCB replacement Re mount RAM DIMM Replace RAM DIMM Replace the CU Board Replace the CU Board Replace the CU Board Re connect fan Replace fan Replace TBM PCB If the MFP does not recover even when the power is turned OFF and back ON check the connection between the Scanner and Printer If the MFP does not recover even when the power is turned OFF and back ON check the connection between the Scanner and Printer Replace Hard Disk Drive Replace CU PCB Scanner command communication timeout Replace Scanner Main PCB Replace CU PCB Internal error is detected in the scanner controller Replace Scanner Main PCB 75 Self Diagnostic Error Codes Code Cause Description Remedy Engine I F Error I F error between PU CU Is CU Replace the CU Board 072 Assembly installed correctly Replace the PU Board 073 Video Error Error is detected when expanding of the Decrease resolution and execute printing again video data Illegal data is received Replace the CU PCB 074 Video Error Error is detected during expanding of the Decrease resolution and execute printing again image data Replace the CU PCB 075 Video Error Error is detected during expanding of the Replace the CU Board image data P
35. er of the duplex unit to open the duplex unit cover Duplex print unit Jammed paper 71 Second Tray Unit Option Code 391 393 if applicable This manual describes the jam clear method using tray 2 as an example Tray 3 can also be cleared using the same method 1 Remove the paper tray from the second tray unit and remove the paper 2 After the jammed paper is removed open the MP tray push up the center lever Then the front cover can be opened or closed Unit Note It the jammed paper cannot be removed easily do not remove with excessive force Rotate the dial until the jammed document can be easily removed If an attempt is made to pull out the jammed paper with force the jammed document may be tear Y m he 222 P Q w UN f es Ss GE NA POOF oP i i x Seu Zo N eA MI Ex be oo SCR NS 1 5 a SP 2 SS 8 11 2 e n SS a 2 X lt P 72 2 Draw out the jammed paper gently with care If the jammed paper cannot be removed go to step 4 Note Do not pull the document out with excessive force 3 When the jammed paper is removed go to step 9 4 Open the inside cover Inside cover Inside cover 5 If top end of the jammed paper is visible pull it out gently If top end of the jammed paper is not visible close the inside cover and go to step 3 o ee Jammed document 73
36. espective self diagnostic items Menu item scrolls when either 2 key or 8 Key is pressed Press the 6 key to execute the selected test Exit the test by pressing the 4 key 27 Level 1 Diagnostic Screens LED Head Data Factory Mode Set 28 Self Diagnostic Menu Adjustment Contents Switch Scan Test SWITCH SCAN Input sensor and switch See section 2 7 1 Check Motor Clutch Test MOTOR amp CLTCH TEST Motor and clutch operational test See section 2 7 2 Executing Test Print TEST PRINT PU internal test pattern See section 2 7 3 print and printer environmental conditions Color Registration REG ADJUST TEST Color registration error Correction Test correction system normal See section 2 7 4 or defective Density Correction Test DENS ADJ TEST Density error correction See section 2 7 5 system normal or defective Consumable Item Counter CONSUMABLE Consumable items Display STATUS consumption status display See section 2 7 6 Consumable tem PRINTER STATUS Consumable items Accumulative Counter accumulative consumption Display status display See section 2 7 6 Factory Shipping FACTORY MODE Factory mode or Shipping Mode Switching SET mode switching See section 2 7 7 FUSE Status Check Status display of respective See section 2 7 7 Fuses Engine Parameter Setting SENSOR SETTING Sets valid or invalid of error See section 2 7 8 detection using various sensors LED Head Serial Number LE
37. eturn to previous screen Use the 8 key to decrement 3 5 Select 8 key until Test Print appears x 090900 Test Print 6 Select the 6 key Then the 9 Key Test Print Test Print 7 Select the 8 key Mono Speed Duplex Select 56 to execute then 8 to change Once changed select 54 to return 8 Select the 6 key Duplex Test Print Select 8 to change Once changed select 544 to return 10 Select the 6 key 11 Select the 6 key In this example 100 Magenta i will be generated Select the 8 key to move C Off K Off to each color Select or Color On to turn color on off Once changed select 4 A to return 12 Select the 8 key Test Print 13 Select the 56 key Pages Page Then the Key 0001 Select or to select Once changed select 4 4 to return 14 Select the 8 key Cassette has 14 Select the 6 key Test Print Cassette Select 8 to change Once changed select 544 to return 38 15 Select 8 Key 7 Test Print 16 Select the 6 key Use the 8 key to select pattern 7 Test Pattern Once changed select 54 to return 17 Select the 8 key 18 Select the 6 ke 7 Test Print To generate the b Print Execute test page
38. execute The 2 key increments the test item and 8 key decrements the test item 2 The setting items that are applicable to the test print only are displayed in the lower column of display window Press the 2 key or the 8 key until the corresponding item is displayed When the setting value for each item is not required Default setting advance to item 2 3 Keep pressing the 2 key or the 8 key and press the 6 key at the item that is set in item 2 The setup item 18 displayed in the upper column and the setting value 18 displayed in the lower column of the display window The setting value that 1s displayed last 1s applied Pressing the 4 key determines the setting value and the screen returns to item 2 Repeat item 3 as required Display Setup Value Function Pressing the 4 key starts PRINT EXECUTE printing Pressing the key ends printing in page unit 0 White paper print TEST PATTERN 1 to 7 Refer to next page Pattern print 8 to 15 White paper print TRAYI Select the paper feed source TEST CASSETTE TRAY If TRAY2 is not installed TRAY2 is not displayed MPT Tray Setting the number of test prints ON Selecting color or monochrome print COLOR ON is specified ON OFF setting for each color appears 2JPAGESSTACK 2JPAGESSTACK STACK Duplex print is executed with two sheets DUPLEX OFF se OFF print OFF select IPAGES STACK Duplex print 1s executed with
39. gnal With this setting the MFP can send out the DCS signal under a good line condition with less echo This setting is used in the case when the communication error such as T 1 1 occurs due to adverse effect of echo during the overseas communication EP tone addition during V29 send 2 During the overseas send reception of the training signal by the destination machine can be ensured by adding the EP tone before the sending the training signal to avoid line delay The EP tone of 0 5 seconds is added to the training signal of 9600 7200 615 5 TCF training image information The EP tone of 0 5 seconds at 1700 Hz can be destroyed by the group delay of communication line so that the head portion of the training signal is damaged In such a case reception of the training signal by the destination machine can be ensured by adding the EP tone before sending the training signal Note Some types of fax machines cannot receive the training signal 9600 7200 bits s TCF with the EP tone You should be aware of this type of fax machine Wait time between DIS DCS 3 Time before the DCS signal send start after the DIS signal reception end 23 RX During Reception When set to Enable Switching time between CED DIS 4 1000 ms When set to Disable Switching time between CED DIS 4 75 ms Switching time between CED DIS 4 When the CED signal at 2100 Hz is sent out during reception of overseas communication the echo supp
40. gnostic menu is used to display the consumption status of the consumable items 1 Enter the self diagnostic mode and press the 2 Key or 8 key until CONSUMABLE STATUS is displayed on the screen Press the 6 key to execute The 2 key increments the test item and 8 key decrements the test item UNIT 5124 IMAGES 2 When the 2 Key 8 key is pressed consumption status of consumable items are displayed in order Pressing the 7 key or the key 18 invalid When the 4 key is pressed the screen exits the test Screen returns to the item 1 condition Display Unit of Measure Number of rotations up to the present time since the new ID UNIT for each color has been C ID UNIT Images installed is displayed after the data is converted to the equivalent value of A4 3Page Job FUSER UNIT Prints Number of sheets up to the present time since the new FUSER unit has been installed TR BELT UNIT Images Number of sheets up to the present time since the new Belt UNIT has been installed Amount of consumption of the respective color toners are displayed Amount of waste toner is C WASTE TNR CNT Times displayed When it reaches 32 times the Waste toner FULL 18 issued K STC MODE CNT Number of printed character dot Y STC MODE CNT counts for the respective toners M STC MODE CNT are displayed Accumulative C STC MODE CNT Times value since the MFP has started running Accumula
41. hand Some types of rollers can rotate in one direction only e Open the inside cover Clean surface of the roller with a clean cloth wrung out using clean water or neutral detergent Rollers Dial e Clean the document retainer roller Clean surface of the roller with a clean cloth wrung out using clean water or neutral detergent Document Retainer Roller e Open the document table cover Document Retaining Pad Platen Glass Clean the surface of the document retaining pad the platen Glass and the scanning glass with a clean cloth wrung out using clean water or neutral detergent Chapter 2 Service Menus and Adjustments The service function is to be used for the purposes of MFP maintenance by the experienced Maintenance service engineer and are not open to general users The respective items of the service function are contained in the service menu 2 1 How Enter the Service Menu Enter the service menu by the following operation 1 The password entry screen is displayed when the special operation of the hardware keys is operated while an MFP is running The MFP enters this condition waiting for password entry 2 When the password that is entered by maintenance service engineer matches the specified password the service menu is displayed Special Operation of the Hardware Keys The operation procedure to display the password entry screen of the service menu is described as follows 1
42. hen Closed Supplementary Description of Reboot Process When Closed Reboot starts automatically when the Close button is pressed on the top screen of the service menu when executed Reboot starts automatically when the function is executed None Reboot is not executed and the screen moves into the normal operating condition when the Close button is pressed on the top screen of the service menu Maintenance See Section 2 7 13 2 3 System Maintenance OKIUSER Sets the MFP for the Destination Country OKIUSER ORIUSER Note Should always be set for ODA North America Settings other than ODA may result in erratic MFP operation When the screen exits the service menu after this setting is changed the MFP reboots automatically Format HDD Initialization of the HDD When Format HDD is selected the following confirmation screen is displayed When Yes 18 selected the screen exits the menu and initialization of the HDD starts System Maintenance select item Format HDD Execute HDD Format For details of the HDD initialization refer to Section 2 8 Format Flash ROM Initialization of the Flash ROM When Format Flash ROM is selected the following confirmation screen is displayed When Yes is selected the screen exits the menu and initialization of the resident mounted on board Flash device starts System Maintenance Format Flash ROM Execute Flash ROM Format
43. ify the media settings are correct at the Control Panel m Print the ID Check Pattern Reports Print ID Check Pattern and Demo page Reports Information Demo Page to see if it is an application problem m Perform isolation Test Prints form Section 2 7 3 m Run the Density Error Correction Test in Section 2 7 5 Areas of the Printer that Apply m Imaging Unit m Fuser m Transfer Unit Troubleshooting Steps Repeating Defects Spacing Component Defect Spacing Defect Location Imaging Drum 94 3 mm Imaging Unit Developer Roller 39 7 mm Imaging Unit Charge Roller 37 7 mm Imaging Unit Supply Roller 58 4 mm Imaging Unit Fuser Belt 125 5 mm Fuser Heat Roller 87 7 mm Fuser Transfer Roller 50 3 mm Transfer Unit 63 Mis Registration Color Layers Not Correctly Registered The image appears blurred and the primary colors are not aligning correctly onto the final image Initial Actions to Perform Perform Initial Actions from Maintenance Procedures in Chapter 1 Verify the media used 18 supported by this printer Verify the media settings are correct at the Control Panel m Print the ID Check Pattern Reports Print ID Check Pattern and Demo page Reports Information Demo Page to see if it is an application problem m Perform isolation Test Prints Section 2 7 3 m Run the Color Registration Error Correction Test Section 2 7 4 Areas of the Printer that Apply m Imaging Unit m LED Head
44. ime In such a case open and close the front cover The MFP can be recovered from the error Front cover Front cover 68 Fuser Unit Code 381 382 383 385 if applicable Caution The fuser unit gets very hot Be very careful not to touch the fuser unit with your hands 1 Raise the scanner and open the top cover 2 Raise the fuser unit lock lever lever shown in blue in the direction shown by the arrow 3 Hold the handle and remove the fuser unit and place it on a flat workbench Fuser unit lock lever blue 4 Raise the jam release levers at two locations and draw out the jammed paper in the direction direction is strictly specified shown by the arrow toward front of a printer gently with care Jam release levers at two locations 5 Hold the handle and return the fuser unit back inside of a printer gently 69 1 Remove the four image drum cartridges and place them on a flat workbench 2 Cover the removed image drum cartridge with a black paper Image drum cartridge Top cover Black paper 3 Draw out the jammed paper gently with care 3 Paper Fuser unit Jam release lever of fuser unit 4 Return the image drum cartridges back to the original positions 70 Duplex Unit Code 370 371 373 if applicable Note Before removing the duplex unit be sure to turn OFF the power of the MFP 1 Remove the Duplex Unit 2 Press the jam release lev
45. ing Light Prints in All Colors The overall image density 18 too light in all colors If the image is light in only one color see Light Print in Only One Color Initial Actions to Perform m Perform Initial Actions from Maintenance Procedures in Chapter 1 m Verify the media used 18 supported by this printer m Verify the media settings are correct at the Control Panel m Print the ID Check Pattern Reports Print ID Check Pattern and Demo page Reports Information Demo Page to see if it is an application problem m Perform isolation Test Prints Section 2 7 3 Run the Density Error Correction Test in Section 2 7 5 Areas of the Printer that Apply m Imaging Unit LED Head Transfer Unit HVPS PU Board 1 Verify all packaging material has been removed form the toner cartridges Yes Go to Step 2 No Remove packing material 2 Remove the Imaging Units and the Transfer Unit and check for toner contamination on the Yes Clean the contacts high voltage contacts Are the contacts contaminated No Go to Step 3 3 Are the LED Heads dirty Clean the heads with a clean lint free cloth Did this correct the Yes Complete problem No Go to Step 4 4 Are the wiring harnesses on the LED Heads undamaged properly routed and seated Yes Repair Replace Harnesses No Go to Step 5 5 Inspect the high voltage wiring harness Reseat the wiring Harness Did this correct the Yes Complete pro
46. ints are available to aid in determining the quality of output from the printer and to assist in troubleshooting See sections 2 7 3 and 2 7 5 for details 56 3 2 Using New Consumable Units for Testing Purposes The MC 860 CX2633 will allow you to utilize new consumable units for print quality diagnosis and troubleshooting purposes Note When using new units Drum Transfer Belt Fuser to assist in troubleshooting you should temporarily set the printer to Factory Mode See Section 2 7 8 Setting to factory mode will allow you to use brand new units for testing purposes without cutting the fuse Caution Be sure to reset the printer to Shipping Mode when testing is complete Leaving the printer in Factory Mode may cause erratic operation of the 3 3 Things to observe when analyzing Test Pages e Streaks in Process Direction in the direction of feed parallel with paper travel e Banding in Scan Direction across the page perpendicular to paper travel e Uneven Density e Voids e Repeating Defects e Mis registration Note Consult the Repeating Defect Spacing Chart below Repeating Defects Spacing Component Defect Spacing Defect Location Imaging Drum 04 3 mm Imaging Unit Developer Roller 39 7 mm Imaging Unit Charge Roller 37 7 mm Imaging Unit Supply Roller 58 4 mm Imaging Unit Fuser Belt 125 5 mm Fuser Heat Roller 87 7 mm Fuser Transfer Roller 50 3 mm Transfer Unit 57 3 4 Print Quality Troubleshoot
47. l it Check the cable connection Replace Fuser Replace PU PCB Rotate the toner lock lever that fixes the toner cartridge to the locking position Turn OFF the power and back ON Replace the toner sensor Assy After cleaning the connectors of the Fuser re install it Replace Fuser Replace PU PCB After cleaning the connectors of the Fuser re install it Replace Fuser Replace PU PCB After cleaning the connectors of the Fuser re install it Replace Fuser Replace Low voltage power supply Replace PU PCB Turn OFF the power and back ON Check connection of the option connector Replace the option unit Turn OFF the power and back ON Install the add on RAM DIMM Replace the add on RAM DIMM PU Firmware Download Error Turn OFF the power and back ON Reload PU Firmware CU program error CU program executed illegal process Check the connection between CU PCB and PU PCB Replace CU PCB Turn OFF the power and back ON Reload Firmware 77 Self Diagnostic Error Codes Cause Description 901 904 RFID Reader is not installed RFID read device error Belt temperature is abnormal 901 Short circuit 902 Open circuit 903 High temperature 904 Low temperature Is the cable between the belt thermistor and high voltage PCB connected normally Duplex FAN Alarm Duplex internal FAN error Black image drum lock error K ID does not rotate properly Fuser motor lock error Fuser does not rotate p
48. le desired item to set is being displayed press the 6 key for an extended time 3 seconds to register the display value in EEPROM Screen returns to the item 2 condition When the 4 key is pressed the screen exits the test Screen returns to the item 1 condition 46 Upper Display Lower Display Sets up the Factory work mode FACTORY MODE FACTORY MODE This is a production mode Note The unit should always be set for Shipping mode or erratic operation may result normal operation ee Checks the FUSE status of the FUSE INTACT BELT UNIT erbei tni 2 7 8 Engine Parameter Setting This self diagnostic menu 18 used to set Enable or Disable of error detections using various sensors This menu enables service engineer to Disable or Enable the error detection temporarily When use of this menu is completed be sure to return the setting values to the default 1 Enter the self diagnostic mode Level 1 and press the 2 key or 8 key until the following message 1s displayed SENSOR SETTING 2 When the 6 key is pressed the following message is displayed Press the 2 key or 8 key until the desired item refer to the table below 1s displayed 3 When the 6 key is pressed the setting values that are shown in the lower column of the display window become selectable Pressing the 2 key increments the setting value Pressing the 8 key decrements the setting value 4 While the desired item to
49. locked the scanner will be damaged Ensure that the lock is surely released Yes Are you sure Confirm that the mirror carriage Fixing screws are removed Then select Yes to release the mirror carriage mode so that the mirror carriage is returned to the normal operating condition 22 2 6 Fax Maintenance Country Code Select the country in which the MFP is going to be installed ODA North America In this setting any country code can be selected regardless of the OKIUSER setting When the screen exits the service menu after this setting is changed the MFP reboots automatically Note If any country code that is not the country of the MFP installation is selected it can infringe on regulations and laws of the respective countries Be careful of this point Tone for Echo TX During Transmission When set to Enable e DIS ignore once 1 Enable e tone addition during V29 send 2 Enable e Wait time between DIS DCS 3 1000 ms When set to Disable e DIS ignore once 1 Disable e tone addition during V29 send 2 Disable e Wait time between DIS DCS 3 ms This setting is effective during all communications of direct dialing and Abbr dialing DIS ignore once 1 During the overseas communication the DIS signal can be ignored once in order to re start the echo suppressor function that has been stopped by the CED signal The MFP responds against the second DIS signal and sends out the DCS si
50. nd the MC860 to other client OKIUSER change Changes the destination of the MC860 This operation can be executed by selecting the menus Service Maintenance System Maintenance OKILU SER Country code change Select the country in which the MC860 is going to be installed This operation can be executed by selecting the menus Service Maintenance Fax Maintenance Country Code The following table shows the setup items that can be initialized by the service engineer Descriptions regarding description in the table are added The gray colored items indicate that the data 1s stored in the CU side 11 The white items indicate that the data is stored in the scanner unit side The items with the characters indicate that the registered data will be deleted when this function 16 executed The items with the characters indicate that the data will be returned to the default setting when this function 18 executed 52 Initialization Functions Service Engineer Page 2 Registration data Setup item E mail address registration data Access control information registration data Format HDD Boot sector erasa Service engineer setup OKIUSER Format Flash HOM System area initialization Administrator password Country code change 53 Initialization Functions Service Engineer Page 3 Service engineer setup Setup item Format HDD Boot sector erase Format Flash ROM Sys
51. o Clean the sensors Yes Go to Step 4 No Replace the solenoid or harness Yes Replace Transfer Unit No Go to Step 5 Yes Go to Step 6 No Replace the Drum Drive Gear Yes Complete No Go to Step 8 Yes Complete No Replace the PU Board Yes Replace the Imaging Unit No Go to Step 9 Yes Clean the guides on the chassis or replace assembly No Go to Step 10 Yes Clean the sensor No Go to Step 11 Yes Go to Step 12 No Replace the solenoid or harness 12 Are the LED Head ribbon cables undamaged properly routed and seated Yes Go to Step 13 No Reseat correctly route or replace the wiring harness Yes Replace the defective LED Head No Go to Step14 Yes Complete Go to Step15 Yes Complete No Replace the PU Board 13 Swap the LED Head of the problem color with any other LED Head Print a Supplies page Has the problem moved with the LED Head 14 Replace the Registration Sensor Board Did this fix the problem 15 Replace the PU Board EEPROM Did this fix the problem 65 4 1 Troubleshooting Paper Feed 4 1 1 Paper Feed Sensor Details Diagram showing paper detection sensors in the print engine J m 18 382 EXIT Fr 390 MISS FEED AT NV 113 FHONTFEEDER e 14 385 Around Fuser Uniti J5 380 FEED dB w 6 J12 400 PAPER 383 DUPLEX J EXIT sensory 381 TRANSPORT L
52. ondition Color registration correction test items Display REG ADJ EXECUTE Execution of color registration error correction REG ADJ RESULT Referring to the result of color registration error correction Execution of color registration error BLT REFLECT TEST correction belt reflectance Good Bad Judgment BLT REFLECT RSLT Referring to the result of color registration error correction belt reflectance Good Bad judgment 2 7 5 Density Error Correction Test This self diagnostic menu is used to test the density error correction function of the MFP 1 Enter the self diagnostic mode Level 1 and press the 2 Key or 8 key until TEST PRINT is displayed in the top of the screen 2 When the 6 key is pressed the following message is displayed Press the 2 key or 8 key until the desired item 18 displayed DENS ADJ TEST DENS ADJ EXECUTE 3 When the 6 key is pressed test of the item that is being displayed on the panel is implemented 43 lt lt When DENS ADJ EXECUTE is executed gt gt e The Density error correction test is executed The ON LINE lamp blinks e When the test is complete the test result OK or error name is displayed in the upper column of the display window and RESULT is displayed in the lower column of the display window When the 2 key is pressed test results are incremented and displayed in order When the 8 key is pressed test results are decremented and displayed in
53. or measured in KV Pressing the 2 key switches the display When the key is pressed the screen exits the test Screen returns to the item 1 condition KR YR MR CR are transfer roller resistance values for each color measured in uA Pressing the 2 key switches the display When the key is pressed the screen exits the test Screen returns to the item 1 condition ETME 1 40 ETMP Hopping motor standard speed correction parameter Environment temperature unit DEC UTMP Fuser motor standard speed correction parameter Fuser target temperature unit DEC REG Hopping motor standard speed timer value I O setting value unit HEX EXT Fuser motor standard speed timer value I O setting value unit HEX Pressing the 2 key switches the display When the key is pressed the screen exits the test Screen returns to the item 1 condition YID MID and CID are the standard speed timer values for each ID motor I O setting value unit HEX Pressing the 2 key switches the display When the key is pressed the screen exits the test Screen returns to the item 1 condition BELT FRM 7 XXX BELT Belt motor standard speed timer value I O setting value unit HEX FRM Frame thermistor read out AD value unit HEX xxx Frame temperature unit C Pressing the 2 key switches the display When the key is pressed the screen
54. order When the 4 key is pressed screen returns to the item 2 status e When the key is pressed while the test in progress the test is interrupted the ON LINE lamp lights and screen returns to the item 2 status lt lt When DENS ADJ RESULT is executed gt gt DENS ADJ RESULT The key operations are the same as those above lt lt When DENS ADJ PAR SET is executed gt gt The message is displayed but does not function lt lt AUTO CALIBRATION is executed gt gt e Automatic setting of the density sensor sensitivity correction value is executed The ON LINE lamp blinks e When the test is complete the test result OK or error name is displayed in the upper column of the display window and RESULT is displayed in the lower column of the display window When the 4 key is pressed screen returns to the item 2 status When the key is pressed while the test in progress the test is interrupted the ON LINE lamp lights and screen returns to the item2 status When the 4 key is pressed the screen exits the test Screen returns to the item 1 condition Display Details DENS ADJ EXECUTE Execution of density correction DENS ADJ PAR SET The message 18 displayed but does not function DENS ADJ RESULT Referring to the result of density correction AUTO CALIBRATION Automatic setting of density sensor sensitivity correction value 44 2 7 6 Consumable Item Counter Display This self dia
55. r No Go to Step 6 4 Is there debris or contamination on the LED Head Yes Clean with a dry lint free cloth No Go to Step 5 5 Swap the LED Head of the problem color with any other LED Head Print a Solid Fill Test Yes Replace the defective LED Head Pattern Has the problem moved with the LED Head No Go to Step 6 6 Swap the Imaging Unit of the problem color with any other Imaging Unit Yes Replace the Imaging Unit NOTE Remove the keys before swapping Print a Solid Fill Test Pattern to check for defects No Go to Step 7 Has the problem color moved with the Imaging Unit 7 Check for toner contamination on the high voltage contacts Remove the Imaging Units Yes Clean the contacts and the Transfer Unit and Is there contamination on the contacts No Go to Step 8 9 Are the wiring harnesses on the LED heads undamaged properly routed and seated Yes Go to Step 9 No reseat the wiring harness 9 Inspect the high voltage wiring harness Yes reseat the wiring harness No Replace in the following order Transfer Unit LVPS Imaging Unit Sensor Board HVPS PU Board 62 Repeating Bands Lines Marks or Spots This 18 usually caused by a damaged roller In some instances the spots may be dark instead of white and are repeated Initial Actions to Perform Perform Initial Actions from Maintenance Procedures in Chapter 1 Verify the media used 18 supported by this printer Ver
56. ression stops so that the line condition becomes inferior with much echo As the countermeasure against the trouble an interval is inserted after the echo suppressor 18 re started echo suppressor re starts after muting of 0 5 seconds before sending out the DIS signal upon completion of the CED signal send out by creating a muted period of time The international telephone line uses the four wire system in which signals are sent to the destination machine via the two wire system gt four wire system gt two wire system The international telephone switchboard is equipped with the echo prevention system special switch circuit that prevents echo called echo suppressor When it detects the tone signal of 2100 Hz operation of the echo suppressor is stopped temporarily Modem Transmission Speed TX During Transmission 33 6 Kbps 28 8 Kbps Default 33 6 Kbps 14 4 Kbps 9 6 Kbps 4 8 Kbps Sets the initial value of the modem transmission speed during fax send This setting is effective during all communications of direct dialing and Abbr dialing Communication at 14 4 kbps V 17 is performed when the menus Admin Setup User Install Super G3 18 set to OFF and this setting is set to 33 6 kbps 28 8 kbps When this setting is 14 4 kbps V 17 9 6 kbps V 29 4 8 kbps 27 communication with this setting is performed regardless of the Super G3 setting RX During reception 33 6 K
57. roperly Remedy Check connections of the RFID R W PCB Replace the RFID R W PCB Replace the P6X PCB Re connect the cable properly Turn OFF the power and back ON Replace the Belt thermistor Check that the Duplex unit is installed properly Check that the FAN is connected properly Replace the FAN Check that the K ID is installed properly Replace the K ID unit Replace the K ID motor Check that the Fuser is installed properly Replace the fuser unit Replace the fuser motor Media jamming error around the fuser Media is jammed by Replace the fuser unit entangling around the fuser 78
58. s m Color Registration Sensors m Transfer Unit m HVPS m CU Board m PU Board 1 Cycle power to the printer Did this correct the problem 2 Process Direction Remove the Imaging Units and Transfer Unit Inspect the Color Registration Sensors for dirt debris or toner build up Are the sensors clean 3 Check the Color Registration Shutter Run the Service Diagnostics Registration Shutter test Is the shutter functioning correctly 4 Inspect the Transfer Unit for tears or damage on the edges of the belt Is the belt damaged 5 Check the Drum drive gears for missing or worn gear teeth Run the Service Diagnostics Imaging Unit Motors tests to visually inspect the gears Are the gears working correctly 6 Replace the Registration Sensor Board Did this fix the problem 7 Replace the PU Board EEPROM Did this fix the problem 8 Scan Direction Use the configuration page to identify the problem color Remove the Imaging Unit of the suspect color Inspect the grounding shaft Has the shaft shifted 9 Check the Imaging Unit guides for debris or damage Are the guides damaged or obstructed 10 Check the Color Registration Sensors for dirt or debris Be sure to check in and around the registration shutter 11 Check the Color Registration Shutter Run the Service Diagnostics Registration Shutter test Is the shutter functioning correctly Continued on Next Page Yes Complete No Go to Step 2 Yes Go to Step 3 N
59. set is being displayed press the 6 key for an extended time 3 seconds to register the displayed value in EEPROM Screen returns to the item 2 condition Press the 4 key excluding the condition of item 4 to exit the menu Screen returns to the item 1 condition 47 Display Setting Operation Function TONER SENSOR ENABLE Sets Enable Disable of DISABLE Not to detect the toner sensor operation BELT UNIT ENABLE Sets Enable Disable of CHECK ENABLE DISABLE Not to check the belt installation check job ID UNIT CHECK ENABLE Sets Enable Disable of DISABLE the ID installation check job UP DOWN SENSOR ENABLE Sets Enable Disable of DISABLE Not to detect the ID UP DOWN sensor operation REG ADJUST ERROR ENABLE Sets Enable Disable of DISABLE Not to stop the error stop caused by the color registration error detected value DRUM OVER LIFE Stop To prolong or not to Continuance Not to prolong prolong the drum life life when it reaches the lifetime LED Head Serial Number Display Not used for servicing the MFP at this time Fuse Check Method Error Description Insert Point Hopping error Paper feed motor ID up down ID up down motor motor 24V Power supply FAN error Power supply FAN paper feed PU PCB Hopping error solenoid 24V PVM PCB Duplex FAN error Duplex 2nd 24V 2nd hopping error Powerdown down PU oo o 5V High vohage IP901 High voltage
60. setting 1s changed the MFP reboots automatically Test Print Menu Test Print Menu 15 Change Password New Password far _ _ gt 5 6 2 eleke ellik fats Lele Le feta Pe 14141411 5141 Je Note The Password be changed by the Change Password menu of the System Maintenance menu It is highly recommended that you DO NOT change this password In the event that the changed password is lost the main control board and hard disk drive would need replacement This is not a covered expense under any machine warranty and you will incur the cost of the replacement components 2 4 Panel Maintenance LED Test All LED lamps are illuminated to check if any lamp 1s burned out or not Every time when the SETUP key 18 pressed all LED lamps are turned ON and OFF Operating procedure LED lamp OFF Red LED lamp ON uu peiziziw When the Close button is pressed the screen returns to the panel maintenance menu 16 LCD Test Displays the test pattern on the LCD in order to check if there are inactive pixels on the LCD Operating procedure The following three kinds of test patterns can be displayed To select the test patterns press the SETUP key Press SETUP key Press the SETUP key 70123456 189 Press the SETUP p lt TRRBCDEFGH I JKLMNOPORST UVWXYZ X abcdefghi jk mn opqrstuvwx
61. sing a print quality defect replace the Imaging Unit When analyzing a print quality defect first determine if the defect occurs in all colors or only one color and if it 1s repeating or random Continuous defects in the process direction such as voids and lines are the most difficult to diagnose Inspect the visible surfaces of all rollers for obvious defects If no defects are observed replace the Imaging Units Transfer Unit and Fuser one at a time until the defect 1s eliminated Defects Associated with Specific Printer Components Some print quality problems can be associated with specific assemblies the most common problems and the associated assemblies are listed below Also refer to the printer s Troubleshooting Print Quality Problems pages or a specific print quality troubleshooting procedure for more information Imaging Unit e Streaks in Process Direction in the direction of feed parallel with paper travel Banding in Scan Direction across the page perpendicular to paper travel Uneven Density Voids Repeating Defects Mis registration Transfer Unit e Toner on the back side of the printed page simplex mode e Light Prints e Repeating Defects e Mis registration only when there is obvious damage to the belt Fuser e Hot or Cold Offsetting e Repeating Defects e Dark Streaks in Process Direction LED Head e Streaks in the Process Direction e Uneven Density in the Scan Direction Test Prints A variety of test pr
62. single ish stack LOW Selecting monochrome print speed HIGH 34ppm A4 33ppm Letter 35 Print Patterns Pattern 1 Pattern 2 Pattern 4 Pattern 5 Pattern 6 Note If the solid print data Pattern 7 that is contained in the local print function is used for test print with 100 setting of each color it causes offset To prevent offset select the print setting of each color so that the number of colors to be printed at the same time should be limited to 2 colors or less Pattern 7 36 Generating 100 Test Page 1 Press the Setup key and the numeric keys in the order of 1 9 3 7 to enter service mode 2 The password entry screen is displayed Enter the password that is required to enter the service menu 000000 Six zeros and Enter Service Password rz mer 3 Select Printer Maintenance Service Maintenance select item Press Reset Key to return to menu Li 5 6 7 89 ca 15151415 ls Je Je Crater 1 pex cem 4 Select Engine Diag Mode NENNEN Printer Maintenance select item Press Reset Key to return to menu Use the 2 key to increment Peak Power Control Normal Engine Diaz Mode m Use the 6 key to execute Use the 4 key to r
63. ted gt gt e The color registration correction test is implemented The ON LINE lamp blinks e When the test is complete the test result OK or error name is displayed in the upper column of the display window and RESULT is displayed in the lower column of the display window When the 2 key is pressed test results are incremented and displayed in order When the 8 key is pressed test results are decremented and displayed in order When the 4 key is pressed screen returns to the item 2 status e When the key is pressed while the test in progress the test is interrupted the ON LINE lamp lights and screen returns to the item 2 status lt lt REG ADJ RESULT is executed gt gt REG ADJ RESULT The key operations are the same as those above lt lt When BLT REFLECT TEST is executed gt gt e The color registration error correction belt reflection test is implemented The ON LINE lamp blinks e When the test is complete the test result OK or error name is displayed in the upper column of the display window and RESULT is displayed in the lower column of the display window 42 The key operations are the same as those above lt lt When BLT REFLECT RSLT is executed gt gt BLT REFLECT RSLT The key operations when BLT REFLECT RSLT is executed The key operations are the same as those above When the 4 key is pressed the screen exits the test Screen returns to the item c
64. tem area initialization All Reset OKIUSER Country code change Copy function setup Scanner function setup Print function setup Network setup Mail server setup LDAP server setup Secure protocol server setup User Install related setup value Fax send data waiting to be transmitted Fax receive data Confidential document box e m imimimimimim mimimimim mimimim m JJ 21131312 0 20 D CU CU 212 DD ZU 20 2D 20 T 01 1 T TI nm r r R t e 54 Initialization Functions Service Engineer Page 4 Service engineer setup Setup item Format HDD All Reset OKIUSER Boot sector erase Format Flash ROM System area initialization Country code change Administrator password Billing loa Job log HDD Debug log HDD Error log HDD 2 Error log FLASH E mail address histor Fax communication result information Group counter Open to user Maintenance counter Life related Main counter Dealer tabulation related Print tabulation password Scanner unit F W including Fax Stored image Maintenance switch Confidential 2 Only the setups that change their initial values depending on destination or counter code are initialized 3 Filename standard and E mail edit fixed phrase under the menus Scanner function E mail setting are initialized 4 When HDD Disable 18 set only
65. tenance Copy Maintenance m Select item Se em teset Key to return to menu Press Reset Key to return to menu ress Reset Key to return to menu OKIUSER ODA LED Test Color Copy Enable System Maintenance Screen Panel Maintenance Screen Copy Maintenance Screen Scan Maintenance Fax Maintenance Printer Maintenance Select item Select item Er tem Press Reset Key to return to menu Press Reset Key to return to menu 2 eset Key to return to menu Adjust Scan Position Peak Power Control Normal Engine Diag Mode Pulse Make Ratio Default for Countries DTMF Default for Countries Calling Timer Default for Countries Scan Maintenance Screen Fax Maintenance Screen Printer Maintenance Screen 12 Service Maintenance Menu Structure is shown below Level 1 Level 2 Level 3 Level 4 Reboot Process System OKTUSER Maintenance Format HDD Format Flash ROM N When Executed When Closed Panel None Maintenance None See Section 2 4 None Copy Maintenance Color Scan Retrieve Shading Data None Maintenance Clean RADF Roller None Adjust Scan Position ADF Front See Section 2 5 ADF Back Fax Maintenance Country Code 000000 TX RX Pulse Make Ratio See Section 2 6 MF Tone Duration Calling Timer Attenuator MF Attenuator Line Test Printer Personality EPSON Wed Peak Conto er BEES UO Engine Diag Mode W
66. tive number of times of the toner cartridges for respective colors are displayed 45 Printed Sheets Counter Display This self diagnostic menu is used to display the number of printed sheets status of the MFP 1 Enter the self diagnostic mode and press the 2 key or 8 key until PRINTER STATUS is displayed on the screen Press the 6 key to execute The 2 key increments the test item and 8 key decrements the test item 2 When the 2 key or 8 key is pressed number status of the printed sheets are displayed in order Pressing the key or the key is invalid When the 4 key is pressed the screen exits the test Screen returns to the item 1 condition Display Unit of Measure K IMPRESSIONS I Number of printed sheets for each TOTAL SHEET CNT Prints Total number of printed sheets are displayed 2 7 7 Factory Shipping Mode Switching This self diagnostic menu is used to switch the PU PCB from the Factor mode to the Shipping mode 1 Enter the self diagnostic mode Level 1 and press the 2 key or 8 key until the following message is displayed FACTORY MODE SET 2 When the 6 key 18 pressed the following message is displayed FACTORY MODE SHIPPING MODE Press the 2 key or 8 key until the desired item refer to the table below 18 displayed 3 While desired item to set is being displayed press the 6 key to enable operator to select the setting value 4 Whi
67. ts the test Screen returns to the item 1 condition a Color registration reget shutter TUM n 1 i ae s i if Fusar rator Fuser section iL i j pn j mag ea TT y FAN e IDUP DOWN meter 1 1 4 4 114 4 2 2 hopping motor Regiei motar tani matar na NE a f E 3 E i pe av pm WT i X C a 1 Br 0 et Lee ray clutch A Eu pl E Hopping salenold 393 Unit Name Display ID MOTOR BELT MOTOR FUSER MOTOR FUSER MTR REV FUSER_RLS REGIST MOTOR T1 HOPPING MOTOR FRONT MOTOR REGIST SHUTTER EXIT SOLENOID DUPLEX MOTOR DUPLEX CLUTCH T2 HOPPING MOTOR T2 FEED CLUTCH T3 HOPPING MOTOR T3 FEED CLUTCH ID UP DOWN LV FAN TEST FUSER FAN TEST FUSER2 FAN TEST DUPLEX FAN TEST PS FAN TEST Drive Restriction Conditions Drives when all of the IDs K Y M C are removed Drives when all of the IDs K Y M C are removed If option installed If option installed If option installed TOP FRONT covers closed condition 34 2 7 3 Test Print This self diagnostic menu is used to print the test pattern contained in the PU Other test patterns are contained the controller 1 Enter the self diagnostic mode Level 1 and press the 2 Key or 8 key until TEST PRINT is displayed in the top of the screen Press the 6 key to
68. yz 774914 747112577399 SF IT ht ARAME AAS AEVISFY LOY UGS 2313 77 22 lt 7 Bl T 8255063 28 Po he Sete elt C 17 Control Panel Key Test Checks if the MFP responds normally when the hardware key and the software key on the control panel is pressed by observing the LCD screen if the pressed key is displayed or not on the LCD screen This test aims at checking all of the keys Therefore all keys should be pressed in the specified order in order to check that all keys have been pressed Operating procedure When this test 18 selected the panel key test screen is displayed as shown below Press all of the keys in the specified order as shown in the picture below OP Key Test Fax Joa View INTERRUPT a em b 7 8 When a key is pressed in the specified order the following messages are displayed OP Key Test C creen Sscreenz Screens Screend Name of the pressed key Mark that indicates that the key is pressed in the specified order When a key is pressed in a wrong order the following messages are displayed OP Key Test Name of the pressed key Mark that indicates that the key is pressed in a wrong order 18 2 5 Scanner Maintenance Shading Data Loading Shading data of FBS and that of RADF both side copy model only are loaded This item should be executed whenever any of the following items is performed

MC-860 / CX2633MFP Service & Troubleshooting Guide

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MC-860 / CX2633MFP Service &amp; Troubleshooting Guide

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MC-860 / CX2633MFP Service & Troubleshooting Guide