Avaya Aura Contact Center Maintenance and Troubleshooting Boot
Contents
1. i i Avaya Aura Contact Center Maintenance and Troubleshooting Boot Camp ll 50000121 Duration 5 days Overview In this course you will focus on the SIP based Avaya Aura Contact Center integrated with the Avaya Unified Communication Solution You will learn to configure and troubleshoot both voice and non voice contact types You will cover the architecture underlying the integration the best practices for engineering and configuring the system and how to monitor and troubleshoot system components and interactions Through hands on labs using live Avaya Aura Contact Center systems you will gain experience in troubleshooting techniques maintenance standards upgrades and platform migrations You will learn to identify and resolve system faults enabling you to support the Avaya Aura Contact Center system This course also helps prepare you for the 3301 exam Pre Requisites yY Knowledge of Avaya Aura Contact Center including Communication Control v Toolkit and Contact Center Multimedia y Knowledge of SIP Contact Center architecture and call flow v Completion of 6202 1 exam v Avaya Aura Contact Center Installation and Commissioning 3608 v Avaya Aura Contact Center Administration 3609 v Avaya Aura Contact Center Orchestration Designer Scripting 3610 v Avaya Aura Contact Center Multimedia Implementation 3607 Target Audience v Technicians responsible for ensuring the continuous opera2. tion of the Avaya Aura Contact Center system vy Avaya employees business partners and customers with day to day maintenance installation and implementation responsibilities Objectives In this course students will learn to v Maintenance and troubleshooting v SIP protocol and SIP call flows v Avaya Aura Contact Center system architecture DADA BG SAY YES TO SUCCESS 93 Tsar Boris III Blvd 1612 Sofia Bulgaria 435929035933 sales dada bg Avaya Aura Contact Center system engineering and dependencies Avaya Aura Contact Center troubleshooting tools and procedures Manage Avaya Aura Contact Center system security DADA BG SAY YES TO SUCCESS RERS S Troubleshoot security issues Troubleshoot voice contact issues Troubleshoot multimedia contact issues Monitor system performance Perform system additions moves and changes Perform system upgrades and migrations 93 Tsar Boris III Blvd 1612 Sofia Bulgaria 435929035933 sales dada bg
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