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ThinkPad X301 Service and Troubleshooting Guide

1. Additional information for Access Help Chapter 2 u care of your ThinkPad computer by al oh Important tips Be careful about where and how you work Be gentle with your computer Register your computer Carry your computer properly Handle storage media and drives properly Be sure not to modify your computer Take care in setting passwords Care for the fingerprint reader Cleaning the cover of your computer Cleaning your computer keyboard Cleaning your computer display Chapter 3 Solving computer problems Frequently asked questions Entering the BIOS Setup N Diagnosing problems HDD diagnostic program Diagnosing problems using PC Doctor from the service partition Troubleshooting Error messages Errors without messages Memory problems Password problems Keyboard problems Pointing device problems Sleep standby or hibernation problems Computer screen problems Battery problems AC adapter problems Hard disk drive HDD or solid state diie SSD problems i gy amp 2 4 Optical drive problems Fingerprint reader problems Copyright Lenovo 2008 w RONNNNNOSAO ON 0101 0 Startup problems Chapter 4 Recovery options Introducing Rescue and Recovery Solid state drive SSD Restoring the factory contents Recovering data Chapter 5 nee and gcd devices A Replacing the battery Upgrading the hard disk drive or solid state drive 2 a RN Bg Replacing memory Replacing the second batte
2. 1 Gently wipe the display with a dry soft lint free cloth If you see a scratch like mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it 8 ThinkPad X301 Service and Troubleshooting Guide Chapter 3 Solving computer problems Note See Access Help if your system is running and Access Help is accessible This chapter presents information for use when Access Help is inaccessible Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers For details about each publication included in the package with the ThinkPad computer see This guide and other publications on page 1 What safety precautions should I follow when using my ThinkPad computer See the separate Safety and Warranty Guide for detailed information about safety How can I prevent problems with my ThinkPad computer See Read this first on page v and also Chapter 2 Taking care of your ThinkPad computer on page 5 of t
3. 7 Select Disabled 8 Press F10 to exit 9 In the Setup Confirmation window select Yes Chapter 1 Finding information 3 4 ThinkPad X301 Service and Troubleshooting Guide Chapter 2 Taking care of your ThinkPad computer Though your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will get the most use and enjoyment out of your computer For the most important instructions for using your computer see Read this first on page v Important tips Be careful about where and how you work e Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm or 5 Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Some appliances such as certain portable desktop fans or air purifiers can produce negative ions If a computer is close to such an appliance and is exposed for an extended time to air containing negative ions it may become electrostatically charged Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to it Even though this kind of electrostatic discharge ESD is the opposite of
4. 1 Other Parts and Labor 3 years 4 Battery pack 1 year 1 2777 US Canada Mexico Brazil Parts and Labor 1 year 3 Australia and Japan Battery pack 1 year 1 Other Parts and Labor 1 year 4 Battery pack 1 year 1 2778 US Canada Mexico Brazil Parts and Labor 4 years 3 Australia and Japan Battery pack 1 year 1 Other Parts and Labor 4 years 4 Battery pack 1 year 1 2779 All Parts and Labor 4 years 2 Battery pack 1 year 1 4057 All Parts and Labor 3 years 2 Battery pack 1 year 1 4182 Japan Parts and Labor 1 year 3 Battery pack 1 year 1 Copyright Lenovo 2008 57 Types of warranty service 1 Customer Replaceable Unit CRU Service Under CRU Service your Service Provider will ship CRUs to you for installation by you CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request CRUs that are easily installed by you are called Self service CRUs while Optional service CRUs may require some technical skill and tools Installation of Self service CRUs is your responsibility You may request that a Service Provider install Optional service CRUs under one of the other types of warranty service designated for your product An optional service offering may be available for purchase from Lenovo to have Lenovo install Self service CRUs for you You may find a list of CRUs and their designation in the publication that ships with your produc
5. 68 EU environmental 71 Export classification 68 FCC statement 68 for US users 3 71 O optical drive troubleshooting 29 P packing material 5 password setting 7 troubleshooting 20 PC Doctor 11 12 for Windows 11 pointing device troubleshooting 21 product features 63 product specifications 64 product warranty 57 International Warranty Service 51 Productivity Center 2 publication guide 1 R recovering data 33 recovery discs restoring the factory contents 33 recovery options 31 registering your computer 6 Regulatory Notice 2 replacing devices 35 Rescue and Recovery 2 31 Rescue and Recovery workspace 12 restoring the factory contents 32 S Safety and Warranty Guide 1 second battery replacing 45 service and help 49 service partition diagnosing the storage device 11 diagnosing the system 12 restoring the factory contents 32 Setup Instructions 1 sleep mode troubleshooting 22 solid state drive SSD 31 diagnosing 11 troubleshooting 28 upgrading 38 specifications hardware 64 startup problems troubleshooting 29 storage media handling 6 T taking care of your computer 5 ThinkVantage button 1 2 tips important 5 trademarks 75 travel cover 47 77 troubleshooting 12 AC adapter 27 battery 27 computer screen 24 error messages 12 errors without messages 18 fingerprint reader 29 keyboard 21 memory 20 optical drive 29 password 20 pointing device 21 sleep or hibernation 22 startup problems 29 s
6. I turn on the machine only a white cursor appears on a blank screen Solution Note If you have modified a partition on your HDD or SSD by using a partition software information about that partition or the master boot record may have been destroyed 1 Turn off the computer and then turn it on again 2 If you still see only the cursor on the screen do the following e If you have used the partition software examine the partition on the HDD or SSD by using the software and recover the partition if required e Use either the Rescue and Recovery workspace or the recovery discs to restore the system to the factory state For details about restoring the system to the factory state see Chapter 4 Recovery options on page 31 3 If the problem persists have the computer serviced Problem The screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Do either of the following e Move the TrackPoint or press a key to exit the screen saver e Press the power switch to resume from sleep standby or hibernation Problem The computer does not respond Solution 1 Turn off the computer by pressing and holding the power switch for 4 seconds or more 2 If the computer still does not respond remove and reinstall the AC adapter and the battery Your computer might lock when it enters sleep standby mode during a communication operation Disable the sleep st
7. Standby mode by switching the setting of Wake on LAN for Sleep or Standby mode to Disable To switch the setting of Wake on LAN go to Device Manager and do as follows For Windows Vista Click Start gt Control panel Click Hardware and Sound gt Device Manager In the Device Manager window expand Network adapters Right click your network adapter device and click Properties Click the Power Management tab Clear the Allow this device to wake the computer check box Click OK Noo ON gt For Windows XP Click Start gt Control panel Click Performance and Maintenance gt System Click the Hardware tab and click Device Manager In the Device Manager window expand Network adapters Right click your network adapter device and click Properties OY Oe ONS Click the Power Management tab Appendix D Notices 73 7 Clear the Allow this device to bring the computer out of standby check box 8 Click OK 74 ThinkPad X301 Service and Troubleshooting Guide Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Lenovo Care ThinkPad Rescue and Recovery ThinkVantage ThinkLight TrackPoint UltraNav Wake on LAN is a registered trademark of International Business Machines Corporation in the United States other countries or both Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and
8. also enables Lenovo to notify you about possible technical information and upgrades Carry your computer properly Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables e When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display Handle storage media and drives properly If your computer comes with an optical drive Do not touch the surface of a disc or the lens on the tray Wait until you hear the CD or DVD click into the center pivot of an optical drive before closing the tray To remove a disc pull out the drive tray until it stops Insert your thumb in the opening at the corner of the tray so that you can easily pull up the disc and remove it from the tray The empty disc tray of the optical disc drive may not come out as quickly as you expect when you press the eject button But the delay is normal When no disc is in the optical drive the drive is automatically turned off to save energy Then when you press the eject button it takes a little while to turn on the optical drive and pull out the disc tray If you need to pull out the tray immediately press the eject button again 6 ThinkPad X301 Service and Troubleshooting Guide When installing the HDD SSD or optical drive follow the instructions shipped with your hardware and apply pressure only where needed on the device Turn
9. at a designated service center with delivery or shipping arranged by you You are responsible to deliver or mail as your Service Provider specifies prepaid by you unless specified otherwise the product suitably packaged to a designated location After the product has been repaired or exchanged it will be made available for your collection Failure to collect the product may result in your Service Provider 58 ThinkPad X301 Service and Troubleshooting Guide disposing of the product as it sees fit For Mail in Service the product will be returned to you at Lenovo s expense unless your Service Provider specifies otherwise Product Exchange Service Under Product Exchange Service Lenovo will ship a replacement product to your location You are responsible for its installation and verification of its operation The replacement product becomes your property in exchange for the failed product which becomes the property of Lenovo You must pack the failed product in the shipping carton used to ship the replacement product and return it to Lenovo Transportation charges both ways are paid by Lenovo Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment You may be charged for the replacement product if Lenovo does not receive the failed product within thirty 30 days of your receipt of the replacement product Appendix A Warranty informa
10. in the table on the following page Online Access Help and the Lenovo Limited Warranty 01 LLW warranty URL http www lenovo com CRUs provide instructions for replacing self service and optional service CRUs To start the Access Help program click Start move the pointer to All Programs then to ThinkVantage Click Access Help CRU URL offers three options auto detect key in the machine type and a drop down and select Additionally the Service and Troubleshooting Guide this guide and Setup Instructions provide instructions for several critical CRUs If you are unable to access these instructions or if you have difficulty replacing a CRU you can use either of the following additional resources The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http www lenovo com think support site wss document do Indocid part video Copyright Lenovo 2008 61 The Customer Support Center For the telephone number of the Support Center for your country or region see Worldwide telephone list on page 51 Note Use only computer parts provided by Lenovo For warranty information about the CRUs for your machine type see Chapter 3 Warranty Information in the Safety and Warranty Guide The following table provides a list of CRUs for your computer and tells where to find the replacement instructions Service and Setup Access Online Online Troubleshooting Instructi
11. other countries Microsoft Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States other countries or both Other company product or service names may be trademarks or service marks of others Copyright Lenovo 2008 75 76 ThinkPad X301 Service and Troubleshooting Guide Index A AC adapter troubleshooting 27 Access Help 1 9 12 B battery replacing 35 troubleshooting 27 BIOS Setup Utility 10 initializing 32 C carrying the computer 6 cleaning computer cover 7 computer display 8 keyboard 8 computer display cleaning 8 computer screen troubleshooting 24 CRU customer replaceable units 61 Customer Replaceable Unit CRU 61 customer support center 49 worldwide telephone list 51 D diagnosing storage device 11 system 12 diagnosing problems 11 drives handling 6 E error messages troubleshooting 12 F factory contents restoring 32 features hardware 63 features and specifications 63 finding information 1 Copyright Lenovo 2008 fingerprint reader caring for 7 troubleshooting 29 frequently asked questions 9 H hard disk drive diagnosing 11 troubleshooting 28 upgrading 38 help and service 49 hibernation mode troubleshooting 22 important instructions v important tips 5 K keyboard cleaning 8 troubleshooting 21 memory replacing 41 troubleshooting 20 N negative ions 5 notices 67 electronic emissions
12. that might prevent you from accessing the comprehensive online manual called Access Help preinstalled on your ThinkPad computer Access Help is a comprehensive online manual that provides answers to most of your questions about your computer helps you to configure preloaded features and tools or solve problems To open Access Help do either of the following e Press the Think Vantage button Under Quick Links in the Productivity Center or Lenovo Care click Access on system help e Click Start move the pointer to All Programs then to Think Vantage Click Access Help Safety and Warranty Guide includes general safety instructions and complete Lenovo Limited Warranty Copyright Lenovo 2008 1 Regulatory Notice supplements this Guide Read it before you use the wireless features of your ThinkPad computer The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally and even when it is not Press the ThinkVantage button to open the ThinkVant
13. the above step is correct turn off the computer then disconnect the AC adapter and uninstall the main battery 3 Reinstall the battery and reconnect the AC adapter then turn on the computer 4 If the power adapter icon still does not appear on the task bar and the AC power indicator does not light up have the AC adapter and your computer serviced Chapter 3 Solving computer problems 27 Hard disk drive HDD or solid state drive SSD problems Problem You cannot change or remove a hard disk password in the BIOS Setup Utility Solution A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility enabled or disabled is the same as it was when you set the password If the Hard Disk x Password menu in the BIOS Setup Utility is grayed out and unavailable 1 Turn off the computer 2 Uninstall the HDD or SSD 3 With the HDD or SSD uninstalled turn on the computer When the ThinkPad logo comes up immediately press F1 to enter the BIOS Setup Utility Remove all other passwords as Set Using Passphrase as enabled or disabled whichever was its setting when you set the hard disk password Save the change and exit the BIOS Setup Utility Turn off the computer Reinstall the HDD or SSD Turn on the computer and enter the BIOS Setup Utility to change or remove the hard disk password O 0 SSI o Problem When you compress files or folders by us
14. the problem have the computer serviced 0200 Hard disk error The HDD or SSD is not working Make sure that the HDD or SSD is attached firmly Run the BIOS Setup Utility then make sure the drive is not disabled in the Startup menu 13 Chapter 3 Solving computer problems Message Solution 021x Keyboard error Make sure that there are no objects placed on the keyboard or if you have one the external keyboard Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see the same error code do the following If an external keyboard is connected do the following Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it does have the external keyboard serviced e Make sure that the external keyboard is connected to the correct connector Test the computer by using PC Doctor If the computer stops during the test have the computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on rein
15. you wish to change To change the value of an item use the F5 or F6 key If the item has a submenu you can display it by pressing Enter Press F3 or Esc to exit from the submenu If you are in a nested submenu press Esc repeatedly until you reach the BIOS Setup Utility menu Note If you need to restore the settings to their original state as of the time of purchase press F9 key to load the default settings You can also select an option in the Restart submenu to load the default settings or discard the changes 10 ThinkPad X301 Service and Troubleshooting Guide 7 Select Restart then press Enter Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor for Windows do as follows 1 Click Start 2 Move the pointer to All Programs and then to PC Doctor for Windows 3 Click PC Doctor for Windows For more information about PC Doctor for Windows see the Help for the program Attention If you need help or further information about the problem choose any of the following Lenovo Troubleshooting Center Update System Drivers System Information e Running any tests may take up to several minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running When preparing
16. 700 Mandarin Thailand 1 800 299 229 Thai Turkey 00800 4463 2041 Turkish 54 ThinkPad X301 Service and Troubleshooting Guide Country or Region Telephone Number United Kingdom 08705 500 900 Standard warranty support English United States 1 800 426 7378 English Uruguay 000 411 005 6649 Spanish Venezuela 0 800 100 2011 Spanish Vietnam For northern area and Hanoi 84 4 843 6675 For southern area and Ho Chi Minh City 84 8 829 5160 English Vietnamese Chapter 6 Getting help and service 55 56 ThinkPad X301 Service and Troubleshooting Guide Appendix A Warranty information This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Chapter 3 Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product Machine Country or Region of Purchase Warranty period Types of Type Warranty Service 2774 US Canada Mexico Brazil Parts and Labor 3 years 3 Australia and Japan Battery pack 1 year 1 Other Parts and Labor 3 years 4 Battery pack 1 year 1 2776 US Canada Mexico Brazil Parts and Labor 3 years 3 Australia and Japan Battery pack 1 year
17. G f r Ger te der Klasse B Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart 70 ThinkPad X301 Service and Troubleshooting Guide Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B Japanese VCCI Class B statement COBBl4 FRUERBFERHEB FH HER VCCI ORETTE ISYATFABHRBENEETT COREL ZERHTEAFSILEOEMNE LCWETA CORBA VAPCTLEV a VREER LTES NAE BSA SHOT CEMHVET Fy tkar BAS I GE DT ELLERY RUE LTR SL EU WEEE Statements The Waste Electrical and Electronic Equipment WEEE mark applies only to countries within the European Union EU and Norway Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste b
18. Make sure that the external keyboard or numeric keypad is correctly connected to the computer Pointing device problems Problem The scrolling or magnifying glass function does not work Solution Check the mouse driver in the Device Manager window and make sure that the ThinkPad UltraNav Pointing Device driver is installed Chapter 3 Solving computer problems 21 Sleep standby or hibernation problems Problem The computer enters sleep standby mode the sleep standby indicator turns on immediately after Power on self test POST Solution 1 Make sure that The battery is charged e The operating temperature is within the acceptable range See Specifications on page 64 2 If these items are correct have the computer serviced Problem The critical low battery error message is displayed and the computer immediately turns off Solution The battery power is getting low Do either of the following e Connect the AC adapter to the computer and plug it into an electrical outlet e Replace the battery with a fully charged one Problem When you take action to return from sleep standby mode the computer display remains blank Solution 1 Check whether an external monitor was turned off while the computer was in sleep standby mode 2 Do either of the following Turn on the external monitor to display the image on it e Press Fn F7 to bring up the image on the comput
19. OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All Copyright Lenovo 2008 67 information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not i
20. Press F10 and then Enter to restart the system 0185 Bad startup sequence settings Enter BIOS Setup and load Setup defaults Checksum of the startup sequence setting in the EEPROM is not correct Press F1 to enter the BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 0190 Critical low battery error The computer turned off because the battery is low Connect the AC adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change requested The system configuration change has failed Confirm the operation and try again To clear the error enter the BIOS Setup Utility 0199 System Security Security password retry count exceeded This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the BIOS Setup Utility 01C9 More than one Ethernet devices are found Remove one of them Press lt Esc gt to continue Your ThinkPad computer has a built in Ethernet feature and you cannot add another such feature by installing an Ethernet device such as a Mini PCI Ethernet Card or an Ethernet Daughter Card If this error message is displayed remove the Ethernet device that you installed Otherwise press Esc to ignore the warning message If this does not solve
21. Recovery options Introducing Rescue and Recovery If Windows is not running properly use the Rescue and Recovery workspace to help solve or identify your problem 1 Turn off the computer and then turn it on again 2 When the ThinkPad logo comes up immediately press the ThinkVantage button 3 After the Rescue and Recovery workspace opens you can do the following Rescue and Restore your files folders or backups e Configure your system settings and passwords Communicate using the Internet and link to the support site Troubleshoot and diagnose problems using diagnostics For more information about using Rescue and Recovery features see Problem solving in Access Help Solid state drive SSD With Lenovo technologies advancing to provide you with the best engineered systems some models are equipped with a solid state drive SSD for data storage This cutting edge technology enables notebook systems to be lighter smaller and faster If your system has an SSD use Rescue and Recovery to back up your system with external storage media such as a USB device CD or DVD Doing this after taking your system out of the box will save disk space give your system a recovery starting point and ensure protection against any threat of data loss For more information about working with storage media see Problem solving in Access Help After your initial backup set the schedule in Rescue and Recovery to take back
22. ThinkPad ThinkPad X301 Service and Troubleshooting Guide ThinkPad ThinkPad X301 Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the following e Safety and Warranty Guide included in the package with this publication e Wireless related information in online Access Help and Appendix D Notices on page 67 e Regulatory Notice included in the package with this publication The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site To refer to them go to http www lenovo com think support click Troubleshooting and then click User s guides and manuals Second Edition June 2008 Copyright Lenovo 2008 All rights reserved LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C ER 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 2008 Lenovo Contents Read this first Chapter 1 Finding information This guide and other publications Finding information with the ThinkVantage button
23. Universal Serial Bus USB connectors RJ45 Ethernet connector Optical drive e DVD Multi Burner drive on some models Copyright Lenovo 2008 63 Wireless features Integrated wireless LAN Integrated Bluetooth Integrated wireless WAN on some models Integrated wireless USB on some models Integrated WiMax Security features Fingerprint reader Specifications Size e Width 318 mm 12 5 inch Depth 231 mm 9 1 inch e Height 18 6 to 23 4 mm 0 73 inch to 0 92 inch Environment e Maximum altitude without pressurization 3048 m 10 000 ft Temperature At altitudes up to 2438 m 8000 ft Operating without the optical drive 5 0 C to 35 0 C 41 F to 95 F Operating with the optical drive 10 0 C to 35 0 C 41 F to 95 F Non operating 5 0 C to 43 0 C 41 F to 109 F At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F e Relative humidity Operating 8 to 95 Non operating 5 to 95 Heat output e 65 W 222 Btu hr maximum Power source AC adapter Sine wave input at 50 to 60 Hz Input rating of the AC adapter 100 240 V AC 50 to 60 Hz 64 ThinkPad X301 Service and Troubleshooting Guide Battery pack Lithium ion Li Ion battery pack Nominal voltage 11 2V DC or 10 8 V DC depending on the mod
24. a discharge from your body or clothing to the computer it poses the same risk of a computer malfunction Your computer is designed and manufactured to minimize any effects of electrostatic charge An electrostatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possible ground your computer to facilitate safe electrostatic discharge Copyright Lenovo 2008 5 Note Not all such appliances cause a significant electrostatic charge Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or the palm rest Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge Do not turn your computer over while the AC adapter is plugged in This could break the adapter plug Register your computer e Register your ThinkPad products with Lenovo visit the following Web site http www lenovo com register This can help authorities return your computer to you if it is lost or stolen Registering your computer
25. age Productivity Center or Lenovo Care and get access to informative illustrations and easy to follow instructions for getting started and staying productive You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery workspace which runs independently of the Windows operating system and is hidden from it 2 ThinkPad X301 Service and Troubleshooting Guide Additional information for Access Help Disabling the integrated fingerprint reader Add the following items to the tables for I O Port Access in the Security menu of the BIOS Setup Utility You can find the tables in BIOS Setup Utility items in Access Help Function Selection Default value is in Comments boldface Fingerprint reader Enabled If you select Disabled the integrated fingerprint reader is e Disabled disabled and you cannot use it By default the integrated fingerprint reader is enabled To disable it do as follows 1 Save all open files and exit all applications 2 Turn your computer off and then on again 3 When the logo screen is displayed press the F1 key The BIOS Setup Utility opens 4 Using the cursor keys move to Security and press Enter The Security menu opens 5 Using the cursor keys move to I O Port Access and press Enter The I O Port Access submenu opens 6 Using the cursor keys move to Fingerprint Reader and press Enter
26. andby timer when you are working on the network Chapter 3 Solving computer problems 19 Memory problems Problem Solution 1 Your memory is not operating properly Verify that the memory is installed and seated correctly in your computer It may be necessary to remove all added memories to test the computer with only the factory installed memories and then reinstall the memory one at a time to ensure a proper connection For the procedures to remove and reinstall a memory refer to Replacing memory on page 41 Check for error messages during startup Follow the appropriate corrective actions for Power on self test POST error messages Verify that the latest BIOS for your computer has been installed Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed For details refer to the instructions in Replacing memory on page 41 Run PC Doctor for Windows If you cannot startup Windows use PC Doctor from the service partition on your hard disk drive Password problems Problem Solution You forgot your password If you forget your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have that password canceled If you forget your hard disk password a Lenovo authorized servicer cannot reset your password or recover data from the HDD or SSD You must take yo
27. ation of BIOS as part of an installation or upgrade e Changes modifications or upgrades to device drivers e Installation and maintenance of network operating systems NOS e Installation and maintenance of application programs To determine if your machine is in warranty and when the warranty expires go to http www lenovo com think support and click Warranty then follow the instructions on the screen For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Chapter 3 Warranty information in the Safety and Warranty Guide included with your Lenovo hardware product If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available e Machine Type and Model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system The telephone numbers for your Customer Support Center location are located in the Worldwide telephone list on page 51 section of this guide Note Telephone numbers are subject t
28. ce the battery 1 Turn off the computer or enter hibernation mode Then disconnect the AC adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 If you replace the standard battery slide the battery lock to the unlocked position If you replace the large battery skip this step Standard battery o fi En ol g a il i 1000000 g i ij fi a o ononon o ooon e jy p d COD O J Copyright Lenovo 2008 35 4 Slide and hold the battery latch JJ Then remove the battery H 5 Install a fully charged battery by aligning the side of the battery with the side of the battery compartment then put the battery down H 36 ThinkPad X301 Service and Troubleshooting Guide 6 Slide the battery latch standard and large batteries and the battery lock standard battery only to the locked position Standard battery Donnannndu 10000000 o noopon00 nooo nnnonnan l oooooo0t00o ooonon0000 o ooopo000 nooo dl E 7 Turn the computer over again Connect the AC adapter and the cables to the computer Chapter 5 Upgrading and replacing devices 37 Upgrading the hard disk drive or solid state driv
29. ch you want to boot from Device not found Check the device you want to boot from Device error Check the device you want to boot from No valid operating system Check that the operating system has no failure and is installed correctly Excluded from boot order Open the BIOS Setup Utility and add the device to boot order Beep errors One short beep pause three short beeps pause three more short beeps and one short beep If only one memory module is installed make sure that it is correctly installed in SLOT 0 If memory modules are installed in both of the slots make sure that they are installed correctly If they are and you still hear the beeps have the computer serviced One long and two short beeps The video function has a problem Have the computer serviced Four cycles of four short beeps The Security Chip has a problem Have the computer serviced Five beeps The system board has a problem Have the computer serviced If one of the following error code messages is displayed on the screen have the computer serviced 175 Bad CRC1 stop POST task 177 Bad SVP data stop POST task Checksum of the supervisor password in the EPROM is not correct 188 Invalid RFID serialization information area 189 Invalid RFID configuration information area 0 0 E 0187 EAIA data access error 0 0 0 192 System Security Embedded Security hardwa
30. computer over Connect the AC adapter and all cables Chapter 5 Upgrading and replacing devices 47 48 ThinkPad X301 Service and Troubleshooting Guide Chapter 6 Getting help and service Getting help and service If you need help service technical assistance or just want more information about ThinkPad computers you will find a wide variety of sources available from Lenovo to assist you This section contains information about where to go for additional information about ThinkPad computers what to do if you experience a problem with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available via Web download connection charges may apply or via a disc For more specific information and links please go to the Microsoft Web site at http www microsoft com Lenovo offers Up and Running technical assistance with installation of or questions related to Service Packs for your Lenovo preinstalled Microsoft Windows product For information please contact the Customer Support Center at the phone number s listed in Worldwide telephone list on page 51 Some fees might apply Getting help on the Web The Lenovo Web site on the World Wide Web has up to date information about ThinkPad computers and support The address for the Personal Computing home page is http www lenovo com think You can find support info
31. d tpad matrix Diagnosing problems using PC Doctor from the service partition By using PC Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive you can diagnose your system without starting up the operating system To run PC Doctor do as follows 1 Turn off the computer and then turn it on again 2 When the ThinkPad logo comes up immediately press the ThinkVantage button The Rescue and Recovery workspace opens 3 Click Diagnose hardware For more information about PC Doctor see the Help for the program Troubleshooting If you do not find your problem here see Access Help The following section only describes problems that might prevent you from accessing this help system Error messages Note 1 In the charts x can be any character 2 The version of PC Doctor referred to here is PC Doctor for Windows 12 ThinkPad X301 Service and Troubleshooting Guide Message Solution 0176 System Security The System has been tampered with This message is displayed if you remove the Security Chip and reinstall it or install a new one To clear the error enter the BIOS Setup Utility If this does not solve the problem have the computer serviced 0182 Bad CRC2 Enter BIOS Setup and load Setup defaults Checksum of the CRC2 setting in the EEPROM is not correct Press F1 to enter the BIOS Setup Utility Press F9 and then Enter to load the default setting
32. e Important Read Safety and Warranty Guide before replacing the HDD or SSD You can replace the solid state drive SSD or the hard disk drive HDD with a new one by following the procedure below You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative Note e Replace the HDD or SSD only if you are upgrading it or having it repaired The connectors and slot of these drives were not designed for frequent changes or drive swapping The Rescue and Recovery workspace and the Product Recovery program are not included on an optional drive Attention Handling an HDD or an SSD Do not drop the drive or subject it to physical shocks Place the drive on a soft material such as cloth which absorbs physical shock Do not apply pressure to the cover of the drive Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the drive Before removing the HDD or SSD make a backup copy of all the data on the drive and turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode 38 ThinkPad X301 Service and Troubleshooting Guide To replace the HDD or SSD 1 N gt Turn off the computer then disconnect the AC adapter and all cables from the computer Close the computer display and turn the computer over Remove the battery Remove the sc
33. e computer 3 Close the computer display and turn the computer over 4 Remove the battery Chapter 5 Upgrading and replacing devices 41 5 Loosen the screws that hold the memory slot cover in place then remove the cover H 6 If two SO DIMMs are already installed in the memory slot remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time and pulling out the SO DIMM H Be sure to save the old SO DIMM for future use wy NOUOOUG0 yo 42 ThinkPad X301 Service and Troubleshooting Guide 7 With the notched end of the SO DIMM toward the contact edge side of the socket firmly insert the SO DIMM into the socket at an angle of about 20 degrees 1 then pivot it downward until it snaps into place gt Note If you install a memory module in only one of the two memory slots install it in the slot on which SLOT 0 is printed Chapter 5 Upgrading and replacing devices 43 8 Reinstall the cover of the memory slot by aligning the side of the cover first Ff and closing the cover H Then tighten the screws to secure the cover K 9 Reinstall the battery 10 Turn the computer over and reconnect the AC adapter and the cables to the computer To make sure that the SO DIMM is installed correctly do as follows 1 Turn on the computer 2 When the ThinkPad log
34. e information is correct Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and make sure the device is working properly If not click the Troubleshoot button Chapter 3 Solving computer problems 25 Ol 0 N Solution continued For Windows XP ale Right click on the desktop click Properties to open the Display Properties window then click the Settings tab Check whether the screen resolution and color quality are correctly set Click Advanced Click the Adapter tab Make sure that the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer Click the Properties button Check the Device status box and make sure that the device is working properly If not click the Troubleshoot button Click the Monitor tab Make sure that the information is correct Click the Properties button Check the Device status box and make sure that the device is working properly If not click the Troubleshoot button Problem Solution A message Unable to create overlay window appears when I try to start DVD playback or I get poor or no playback while running video playback DVD playback or game applications Do either of the following e If you are using 32 bit color m
35. e of the data compression function in Windows and then decompress them the process of writing to or reading from the files or folders is slow Solution Apply the disk defragmentation tool in Windows for faster access to the data 28 ThinkPad X301 Service and Troubleshooting Guide Optical drive problems Problem The disc tray of the optical disc drive does not come out at once when you press the eject button Solution The empty disc tray may not come out as quickly as you expect but the delay is normal When no disc is in the optical drive the drive is automatically turned off to save energy Then when you press the eject button it takes a little while to turn on the optical drive and pull out the disc tray If you need to pull out the tray immediately press the eject button again Fingerprint reader problems Problem You cannot register or authenticate your finger Solution If your finger has any of the following conditions you may not be able to register or authenticate it e Your finger is wrinkled rough dry injured stained oily or wet The surface of your finger is very different from when you enrolled your fingerprint To improve the situation try the following e If your hands are too dry apply lotion to them e Clean or wipe your hands to remove any excess dirt or moisture from the fingers Enroll and use a different finger for authentication Startup probl
36. el Capacity 2 44 AH or 4 0 AH depending on the model Battery life e For percentage of remaining battery power see the Power Manager Gauge on the task bar Appendix C Features and Specifications 65 66 ThinkPad X301 Service and Troubleshooting Guide Appendix D Notices Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES
37. ems Problem The Microsoft Windows operating system will not start Solution Use the Rescue and Recovery workspace or recovery discs to help solve or identify your problem For details about Rescue and Recovery see Chapter 4 Recovery options on page 31 Chapter 3 Solving computer problems 29 Problem Solution When you start up your computer the operating system does not start up from the device that should start it up The device that starts up the operating system may not be included in the Boot priority order list in the BIOS Setup Utility To check whether the device is included in the Boot priority order list do as follows 1 Turn off the computer and then turn it on again 2 When the ThinkPad logo comes up immediately press F1 to enter the BIOS Setup Utility 3 Select Startup and press Enter 4 Select Boot and press Enter 5 Make sure that e The device is included in the Boot priority order list e The device is configured so that it can start up the operating system 6 If the device is included in the Excluded from boot order list select it 7 Press the x key Now the device is included in the Boot priority order list 8 Configure the boot priority order to enable the device to start up the operating system 9 To save the change press F10 Select Yes and press Enter 30 ThinkPad X301 Service and Troubleshooting Guide Chapter 4
38. entation scheme press Fn F7 at least three times in three seconds e If you are using the AC adapter or using the battery and the battery status indicator is on is green press Fn Home to make the screen brighter e If the sleep standby status indicator is on is green press Fn to resume from the sleep standby mode 2 If the problem persists do the Solution in the following Problem 24 ThinkPad X301 Service and Troubleshooting Guide Problem The screen is unreadable or distorted Solution Make sure that e The screen resolution and color quality are correctly set e The display device driver is installed correctly e The monitor type is correct To check these settings do as follows For Windows Vista 1 a Pon Right click on the desktop click Personalize then click Display Settings Check whether the screen resolution and color quality are correctly set Click Advanced Settings Click the Adapter tab Make sure that the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and make sure that the device is working properly If not click the Troubleshoot button Click the Monitor tab Make sure that th
39. er screen Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds 3 If the problem persists do the Solution in the following Problem 22 ThinkPad X301 Service and Troubleshooting Guide Problem While operating with the battery the computer does not return from sleep standby mode or the sleep standby indicator stays on and the computer does not work Solution The system may have entered sleep standby or hibernation mode automatically because the battery is depleted 1 Connect the AC adapter to the computer 2 If the sleep standby indicator is on press Fn If the sleep standby indicator is off press the power switch to resume operation 3 If you press Fn or the power switch and the system does not return from sleep standby or hibernation mode the computer stops responding and cannot be turned off a Turn off the computer by pressing and holding the power switch for 4 seconds or more Unsaved data may be lost b If the computer still does not respond remove and reinstall the AC adapter and the battery Problem The computer enters sleep standby mode unexpectedly Solution 1 Make sure that the settings in Power Manager are set properly a Start Power Manager by clicking Start gt All programs gt ThinkVantage gt Power Manager b On the Power Plan tab in Windows XP On the Power Scheme tab select the na
40. erence and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Telephone 1 919 294 5900 FC Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the installation of non Lenovo option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Appendix D Notices 69 Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices EU EMC Directive 2004 108 EC EN 55022 class B Statement of Compliance Deutschsprachiger EU Hinweis Hinweis f
41. he BIOS Setup Utility the startup sequence is set so that the system starts up from the recovery discs 2 Insert the Rescue and Recovery disc into the DVD drive 3 Restart the computer After a short wait the Rescue and Recovery workspace opens 4 Click Full Restore and follow the instructions on the screen Recovering data If you performed a backup operation using the Rescue and Recovery program you also have one or more backups stored that reflect the contents of the HDD or SSD as it existed at various points in time These backups might be stored on your HDD or SSD or a network drive or on removable media depending on the options you selected during the backup operation You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the HDD or SSD to an earlier state using any of the stored backups The Rescue and Recovery workspace on your HDD model runs independently of the Windows operating system Therefore you can start it by pressing the blue ThinkVantage button when prompted during startup After the Rescue and Recovery workspace opens you can perform a recovery operation even if you are unable to start Windows Chapter 4 Recovery options 33 34 ThinkPad X301 Service and Troubleshooting Guide Chapter 5 Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the battery To repla
42. he reader often fails to enroll or authenticate your fingerprint Cleaning the cover of your computer Occasionally clean your computer as follows 1 Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent Absorb the diluted detergent into a sponge Chapter 2 Taking care of your ThinkPad computer 7 3 Squeeze excess liquid from the sponge gt Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse the sponge with clean running water Wipe the cover with the clean sponge Wipe the surface again with a dry soft lint free cloth sona Wait for the surface to dry completely and remove any cloth fibers from the computer surface Cleaning your computer keyboard 1 Absorb some isopropyl rubbing alcohol on a soft dust free cloth 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 Allow to dry 4 To remove any crumbs and dust from beneath the keys you can use a camera blower with a brush or cool air from a hair drier Note Avoid spraying cleaner directly on the display or the keyboard Cleaning your computer display
43. her objects or in any way subjected to treatment that could interfere with the operation of your computer Protect your computer and data when moving it Before moving a computer equipped with a hard disk drive do one of the following and make sure that the power switch is not lit Turn it off Press Fn F4 to put it in sleep standby mode Press Fn F12 to put it in hibernation mode This will help to prevent damage to the computer and possible loss of data Handle your computer gently Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices or Carry your computer carefully e Use a quality carrying case that provides adequate cushioning and protection Do not pack your computer in a tightly packed suitcase or bag ThinkPad X301 Service and Troubleshooting Guide Chapter 1 Finding information This guide and other publications Setup Instructions helps you to unpack your ThinkPad computer and get started It includes a few tips for first time users This Service and Troubleshooting Guide provides information about caring for your ThinkPad computer basic troubleshooting information some recovery procedures help and service information and warranty information for your computer The troubleshooting information in this Guide applies only to problems
44. his Guide More tips can be found in the following sections of Access Help Preventing problems Troubleshooting What are the main hardware features of my new ThinkPad computer See About your computer in Access Help Where can I find the detailed specifications for my ThinkPad computer See http www lenovo com think support I need to upgrade a device or I need to replace one of the following the HDD the SSD the PCI Express Mini Card the memory the keyboard or the palm rest See the Appendix B Customer Replaceable Units CRUs on page 61 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components My computer is not operating properly See Problem solving in Access Help This guide describes methods of troubleshooting for use when online Access Help is inaccessible Where are the recovery discs Your computer may have come with or without a recovery disc or Windows disc depending on your model For an explanation of the alternative recovery methods offered by Lenovo see Restoring the factory contents on page 32 of this Guide Copyright Lenovo 2008 9 How can I contact the Customer Support Center See Chapter 6 Getting help and service on page 49 of this Guide For the phone numbers of the Customer Support Center nearest to you see Worldwide telephone list on page 51 Where can I find warranty informatio
45. ist Phone numbers are subject to change without notice For the most current phone numbers go to http www lenovo com support phone Country or Region Telephone Number Africa Africa 44 0 1475 555 055 South Africa 27 11 3028888 and 0800110756 Central Africa Contact the nearest Lenovo Business Partner Argentina 0800 666 0011 Spanish Australia 131 426 English Austria 01 211 454 610 Warranty service and support German Belgium 02 225 3611 Warranty service and support Dutch French Bolivia 0800 10 0189 Spanish Chapter 6 Getting help and service 51 Country or Region Telephone Number Brazil Sao Paulo region 11 3889 8986 Outside Sao Paulo region 0800 701 4815 Brazilian Portuguese Canada 1 800 565 3344 English French In Toronto only call 416 383 3344 Chile 800 361 213 188 800 442 488 Spanish China Technical Support Line 800 990 8888 86 10 58851110 Mandarin China Hong Kong S A R ThinkPad Technical enquiry hotline 2516 3939 Hong Kong ThinkPad Service Center 2825 6580 Hong Kong Multimedia Home PC 800 938 228 Hong Kong Cantonese English Mandarin China Macau S A R ThinkPad Technical enquiry hotline 0800 839 Macau ThinkPad Service Center 2871 5399 Macau Multimedia Home PC 0800 336 Macau Cantonese English Mandarin Colombia 1 800 912 3021 Spanish Cos
46. me of the Plan you want Under System settings check the setting of Enter System standby c On the Global Power Settings tab make sure that the settings under Alarms are set properly 2 Make sure that no object blocks the air vents of the computer When the processor overheats the computer automatically enters sleep standby mode to cool down and to protect the processor and other internal components a Allow the computer to cool b Press Fn to return from sleep standby mode 3 If the computer still enters sleep standby mode unexpectedly the internal fan or other parts may have failed Have the computer serviced Chapter 3 Solving computer problems 23 Computer screen problems Problem Incorrect characters appear on the screen Solution 1 Make sure that the operating system and the application program are installed correctly 2 If they are installed and configured correctly have the computer serviced Problem Missing discolored or bright dots appear on the screen every time I turn on my computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Problem The screen is blank Solution 1 Do the following e Press Fn F7 to bring up the image Note If you use the Fn F7 key combination to apply a pres
47. mfort or injury or cause your computer to fail Protect yourself from the heat that your computer generates When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot The temperature they reach depends on the amount of system activity and the level of charge in the battery Extended contact with your body even through clothing could cause discomfort or even a skin burn e Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended time e Periodically take breaks from using the keyboard by lifting your hands from the palm rest Protect yourself from the heat generated by the AC adapter When the AC adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the AC adapter in contact with any part of your body while it is in use e Never use it to warm your body Prevent your computer from getting wet Copyright Lenovo 2008 v vi Protect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an AC adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or ot
48. more files to other media e If your optical drive is not attached to your ThinkPad computer during recovery DVD software and CD recording software will not be installed To ensure that they will be installed correctly install the optical drive before performing a recovery operation e Recovery takes several hours The length of time depends on the method you use If you use recovery discs which you have created or purchased recovery takes at least five hours Before restoring the system initialize the settings of the BIOS Setup Utility 1 Enter BIOS Setup Utility 2 Press F9 to restore the default system settings Select Yes and press Enter 3 Press F10 to save the system settings Select Yes and press Enter The computer will restart Restoring the factory contents from the service partition 1 If possible save all your files and shut down your operating system 2 Turn off the computer and then turn it on again 3 When the ThinkPad logo comes up immediately press the ThinkVantage button The Rescue and Recovery workspace opens 4 Click Full Restore and follow the instructions on the screen 32 ThinkPad X301 Service and Troubleshooting Guide Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer or you have created or purchased recovery discs you can restore the factory contents by using the discs in the following procedure 1 Make sure that in t
49. n See the separate Safety and Warranty Guide for detailed warranty information For the warranty applicable to your computer including the warranty period and type of warranty service see Appendix A Warranty information on page 57 Entering the BIOS Setup Utility Your computer provides a program called BIOS Setup Utility that enables you to select various setup parameters Config Set the configuration of your computer Date Time Set the date and time Security Set security features Startup Set the startup device Restart Restart the system HDD diagnostic program Run the diagnostic test of the HDD or SSD To enter the BIOS Setup Utility do as follows 1 To protect yourself against accidental loss of data back up your data and computer registry For details see Basics in Access Help Turn off the computer and then turn it on again When the ThinkPad logo comes up immediately press F1 to enter the BIOS Setup Utility If you have set a supervisor password the BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are protected by the supervisor password For more information see the on board help Using the cursor keys move to an item you want to change When the item you want is highlighted press Enter A submenu is displayed Change the items
50. n any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emissions notices The following information refers to ThinkPad X301 machine type 2774 2776 2777 2778 2779 4057 and 4182 Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates
51. nvironment and the reduction of greenhouse gas emissions For more information about ENERGY STAR visit the following Web site http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a specified length of time 72 ThinkPad X301 Service and Troubleshooting Guide Windows XP Windows Vista e Power plan Energy Star at AC mode Power plan Energy Star at AC mode Turn off monitor After 10 minutes Turn off the display After 10 Turn off hard disks After 15 minutes minutes Put the computer to sleep After 25 System standby After 25 minutes Advanced power settings System hibernates Never Turn off hard disks After 15 minutes Hibernate Never To awaken your computer from Sleep Windows Vista or System Standby Windows XP mode press Fn key on your keyboard For more information about these settings see your Windows Help and Support information system The Wake on LAN function is set to Enable when your Lenovo computer is shipped from the factory and the setting remains valid even when the computer is in Sleep or Standby mode If you do not need to have Wake on LAN set to Enable while your computer is in Sleep or Standby mode you can reduce the power consumption and prolong the time in Sleep or
52. o change without notice For the latest list of Customer Support Center telephone numbers and hours of operation 50 ThinkPad X301 Service and Troubleshooting Guide visit the Support Web site at http www lenovo com support phone If the number for your country or region is not listed contact your Lenovo reseller or Lenovo marketing representative Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com think support click Warranty and follow the instructions on the screen Worldwide telephone l
53. o comes up immediately press F1 to enter the BIOS Setup Utility 3 The Installed memory item shows the total amount of memory installed in your computer 44 ThinkPad X301 Service and Troubleshooting Guide Replacing the second battery Important Read Safety and Warranty Guide before replacing the second battery Some models come with a second battery To replace it do as follows 1 Turn off the computer or enter hibernation mode Then disconnect the AC adapter and all cables from the computer Wait for a few minutes till the inside of the computer cools before you start the following procedures 2 Remove the screw that secures the second battery Chapter 5 Upgrading and replacing devices 45 3 Pull out the second battery as shown in the drawing 46 ThinkPad X301 Service and Troubleshooting Guide 6 Turn the computer over again Connect the AC adapter and the cables to the computer Using the travel cover Some models come with a travel cover To use it do as follows 1 2 Turn off the computer or enter hibernation mode Disconnect the AC adapter and all cables from the computer Then turn the computer over Push the release button of the travel cover in the screw hole with a pointed object such as a pencil f and gently pull out the travel cover To put the travel cover in place insert it into the slot until you hear the click of the release button Turn the
54. ode change the color depth to 16 bit mode e If you are using an external display device with a desktop size of 1600 x 1200 or larger 4 3 or 1680 x 1050 16 10 or larger reduce the refresh rate or color depth 26 ThinkPad X301 Service and Troubleshooting Guide Battery problems Problem The battery does not charge or The operating time for a fully charged battery is short or The battery cannot be fully charged by the power off method in the standard charge time for the computer Solution For details see Problem solving in Access Help Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The computer shuts down before the battery status indicator shows empty or The computer operates after the battery status indicator shows empty Solution Discharge and recharge the battery AC adapter problems Problem The AC adapter is connected to the computer and the working electrical outlet but the power adapter power plug icon is not displayed on the task bar Also the AC power indicator does not light up Solution 1 Make sure that the connection of the AC adapter is correct For connecting the AC adapter see the Setup Instructions manual included in the shipping contents of your computer 2 If
55. off your computer if you are replacing the HDD or SSD When replacing the primary HDD or SSD reattach the cover of the drive slot Store your external and removable hard disk or optical drives in the appropriate containers or packaging when they are not being used Before you install any of the following devices touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the device Memory module PCI Express Mini Card Be sure not to modify your computer Only an authorized ThinkPad repair technician should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Take care in setting passwords Remember your passwords If you forget a supervisor or hard disk password Lenovo authorized service provider cannot reset it and you will have to replace your system board or HDD or SSD Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly Scratching the surface of the reader with a hard pointed object Scraping the surface of the reader with your nail or anything hard Using or touching the reader with a dirty finger If you notice any of the following conditions gently clean the surface of the reader with a dry soft lint free cloth The surface of the reader is dirty or stained The surface of the reader is wet T
56. ons Help Hardware Video Guide Maintenance Manual Self service CRUs AC adapter x Power cord for x AC adapter TrackPoint cap x Battery x x x x x Storage device x x x x HDD or SSD Memory x x X X Optical drive X X Keyboard X X x Second battery x x x Travel cover x x x Optional service CRUs PCI Express x x X Mini Card for wireless LAN PCI Express X X X Mini Card for wireless WAN Intel Turbo X x X Memory card 62 ThinkPad X301 Service and Troubleshooting Guide Appendix C Features and Specifications Features Processor e See the system properties of your computer You can do this as follows Click Start right click Computer in Windows XP My Computer then from the pull down menu select Properties Memory e Double data rate DDR 3 synchronous dynamic random access memory Storage device e 1 8 inch 46 mm solid state drive or 1 8 inch 46 mm hard disk drive Display The color display uses TFT technology e Size 13 3 inch 338 mm Resolution LCD 1440 by 900 External monitor Up to 2048 by 1536 Brightness control ThinkLight Integrated camera on some models Keyboard e 89 key 90 key or 94 key e UltraNav TrackPoint and touch pad Fn key function ThinkVantage button e Volume control buttons Interface External monitor connector Stereo headphone jack e Microphone jack 3
57. r Ger te der Klasse B EU Richtlinie zur Elektromagnetischen Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG fr her 89 336 EWG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo ver ndert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertr glichkeit von Ger ten Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EW
58. re tamper detected 0260 System timer error 0270 Real time clock error 02D0 System cache error Chapter 3 Solving computer problems 17 If one of the following error code messages is displayed on the screen have the computer serviced 02F4 EISA CMOS not writable 02F5 DMA test failed 02F6 Software NMI failed 02F7 Fail safe timer NMI failed Fan error Thermal sensing error Errors without messages Problem Solution 2 1 When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps 1 Turn off the computer by pressing and holding the power switch for 4 seconds or more Turn it on and listen again Make sure that The battery is installed correctly The AC adapter is connected to the computer and the power cord is plugged into a working electrical outlet e The computer is turned on Turn the power switch on again for confirmation If a power on password is set a Press any key to display the prompt for the power on password If the brightness level of the screen is low increase it by pressing the Fn Home b Type the correct password and press Enter If these items are set properly and the screen remains blank have the computer serviced 18 ThinkPad X301 Service and Troubleshooting Guide Problem When
59. rew that secures the drive slot cover Then flip out and remove the cover H Chapter 5 Upgrading and replacing devices 39 6 Insert the drive into the drive bay then press it firmly into place 7 Insert and reinstall the cover of the drive slot A Then reinstall the screw kj 8 Reinstall the battery 9 Turn the computer over again Connect the AC adapter and the cables to the computer 40 ThinkPad X301 Service and Troubleshooting Guide Replacing memory Important Read Safety and Warranty Guide before replacing memory Increasing memory capacity is an effective way to make programs run faster You can increase the amount of memory in your computer by installing a double data rate DDR 3 synchronous dynamic random access memory DRAM unbuffered small outline dual inline memory module SO DIMM available as an option in the memory slot of your computer SO DIMMs with different capacities are available Note Use only the memory types supported by your computer If you incorrectly install the optional memory or install an unsupported memory type a warning beep will sound when you try to start the computer To install an SO DIMM 1 Touch a metal table or a grounded metal object This action reduces any static electricity in your body which could damage the SO DIMM Do not touch the contact edge of the SO DIMM 2 Turn off the computer then disconnect the AC adapter and all cables from th
60. rmation for your ThinkPad computer at http www lenovo com think support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier Calling the Customer Support Center If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem Copyright Lenovo 2008 49 Lenovo hardware repair If the problem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered e Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note All warranted parts contain a 7 character identification in the format FRU XXXXXXX e Identification of software problem sources e Configur
61. ry Using the travel cover Chapter 6 Getting help and service Getting help and service ae Getting help on the Web u Calling the Customer Support Center Getting help around the world Worldwide telephone list Appendix A Warranty information Types of warranty service Appendix B Customer Replaceable Units CRUs ante ees ep ae 2 Appendix C Features and Specifications Features Specifications Appendix D Notices Notices Export dassification oti e y Electronic emissions notices Federal Communications Commission FCC Statement Industry Canada Class B emission compliance statement i Avis de conformit la r glementation d Industrie Canada 29 31 31 31 32 33 35 35 38 41 45 49 49 49 01 ooi 57 61 63 63 64 67 67 68 68 68 69 69 iii European Union EMC Directive conformance statement 69 EU EMC Directive 2004 108 EC EN 55022 class B Statement of Compliance 70 Japanese VCCI Class B statement 71 EU WEEE Statements 7 1 Notice for users in the U S A 2 71 iv ThinkPad X301 Service and Troubleshooting Guide ENERGY STAR model information Trademarks Index 72 75 1 Read this first Be sure to follow the important tips given here to continue to get the most use and enjoyment out of your computer Failure to do so might lead to disco
62. serviced 1802 Unauthorized network card is plugged in Power off and remove the miniPCI network card The Mini PCI network card is not supported on this computer Remove it 1803 Unauthorized daughter card is plugged in Power off and remove the daughter card The daughter card is not supported on this computer Remove it 1804 Unauthorized WAN card is plugged in Power off and remove the WAN card The WAN card is not supported on this computer Remove it 1805 Unauthorized Wireless USB card is plugged in Power off and remove the Wireless USB card The Wireless USB card is not supported on this computer Remove it 1830 Invalid memory configuration Power off and install a memory module to Slot 0 or the lower slot The current memory configuration is not supported If only one memory module is installed it must be in SLOT 0 not in SLOT 1 2100 Initialization error on HDDO Main hard disk drive The HDD or SSD is not working Have the drive serviced 2110 Read error on HDDO0 Main hard disk drive The HDD or SSD is not working Have the drive serviced 15 Chapter 3 Solving computer problems Message Solution The power on password prompt A power on password or a supervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set T
63. stall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor 0250 System battery error The backup battery which is used to preserve the configuration information such as the date and time while the computer is turned off is depleted Replace the battery and run the BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced 0251 System CMOS checksum bad The system CMOS might have been corrupted by an application program The computer uses the default settings Run the BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced 0271 Date and time error Neither the date nor the time is set in the computer Set the date and time using the BIOS Setup Utility 14 ThinkPad X301 Service and Troubleshooting Guide Message Solution 0280 Previous boot Your computer was previously unable to complete the boot incomplete process Turn the computer off then turn it on to start the BIOS Setup Utility Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10 If you still see the same error code have the computer
64. t or at http www lenovo com CRUs The requirement to return a defective CRU if any will be specified in the materials shipped with a replacement CRU When return is required 1 return instructions a prepaid return shipping label and a container will be included with the replacement CRU and 2 you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty 30 days of your receipt of the replacement On site Service Under On Site Service your Service Provider will either repair or exchange the product at your location You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product For some products certain repairs may require your Service Provider to send the product to a designated service center Courier or Depot Service Under Courier or Depot Service your product will be repaired or exchanged at a designated service center with shipping arranged by your Service Provider You are responsible for disconnecting the product A shipping container will be provided to you for you to return your product to a designated service center A courier will pick up your product and deliver it to the designated service center Following its repair or exchange the service center will arrange the return delivery of the product to you Customer Carry In or Mail In Service Under Customer Carry In or Mail In Service your product will be repaired or exchanged
65. ta Rica 0 800 011 1029 Spanish Croatia 0800 0426 Cyprus 357 22 841100 Czech Republic 420 2 7213 1316 Denmark 7010 5150 Warranty service and support Danish Dominican Republic 1 866 434 2080 Spanish Ecuador 1 800 426911 Spanish Egypt 202 35362525 El Salvador 800 6264 Spanish Estonia 372 66 00 800 372 6776793 52 ThinkPad X301 Service and Troubleshooting Guide Country or Region Telephone Number Finland 358 800 1 4260 Warranty service and support Finnish France Hardware 0810 631 213 Warranty service and support Software 0810 631 020 Warranty service and support French Germany 01805 25 35 58 Warranty service and support German Greece 30 210 680 1700 Guatemala 1800 624 0051 Spanish Honduras Tegucigalpa 232 4222 San Pedro Sula 552 2234 Spanish India 1800 425 6666 or 91 80 2678 8970 English Indonesia 800 140 3555 English 62 21 251 2955 Bahasa Indonesian Ireland 01 881 1444 Warranty service and support English Israel Givat Shmuel Service Center 972 3 531 3900 Hebrew English Italy 39 800 820094 Warranty service and support Italian Japan ThinkPad Products Toll Free 0120 20 5550 International 81 46 266 4716 The above numbers will be answered with a Japanese language voice prompt For telephone support in English please wait for the Japanese
66. tion 59 60 ThinkPad X301 Service and Troubleshooting Guide Appendix B Customer Replaceable Units CRUs Customer Replaceable Units CRUs are computer parts that the customer can upgrade or replace There are two types of CRU self service and optional service Self service CRUs are easy to install They may be standalone or latched or require a screwdriver to remove a maximum of two screws whereas optional service CRUs require some technical skill as well as tools such as a screwdriver However both self service and optional service CRUs are safe for the customer to remove and replace Customers are responsible for replacing all self service CRUs Optional service CRUs can be removed and installed by customers or during the warranty period by a Lenovo service technician Lenovo notebook computers contain both self service and optional service CRUs Self service CRUs these CRUs can be unplugged or are secured by no more than two screws Examples of this type of CRU are the AC adapter the power cord the battery and the hard drive In some products such components as memory wireless cards notebook keyboards and palm rests with fingerprint reader and touchpad may also be CRUs Optional service CRUs these CRUs are isolated parts within the computer that are concealed by an access panel which is typically secured by more than two screws Once the access panel is removed the CRU is visible Both types of CRU are listed
67. to contact the Customer Support Center be sure to print the test log so that you can rapidly provide information to the help technician HDD diagnostic program If your hard disk drive HDD or solid state drive SSD is not operating properly you may be able to find the problem by running the HDD diagnostic program in the BIOS Setup Utility To run the diagnostic program do as follows 1 Turn off the computer and then turn it on again 2 When the ThinkPad logo comes up immediately press F1 to enter the BIOS Setup Utility 3 Using cursor keys select HDD diagnostic program and press Enter The menu for the HDD diagnostic program opens 4 Using cursor keys select Main hard disk drive Chapter 3 Solving computer problems 11 5 Ifthe diagnostic program returns any error messages call the Customer Support Center for service The diagnostic program may return one or both of the following error messages Error code 0000 Read verification failed Error code 0100 Speed test failed e Error code 0200 Controller Diag failed 6 If the diagnostic program returns no error message but you still have some concerns e See the instructions in the Introducing Rescue and Recovery section in online Access Help and run the program for a diagnostic test of the HDD or SSD Download PC Doctor for DOS for your computer from the following Web site http www lenovo com support site wss document do sitestyle lenovo amp lndoci
68. torage device 28 U upgrading devices 35 WwW warranty information 57 Web help 49 worldwide support telephone list 51 78 ThinkPad X301 Service and Troubleshooting Guide ThinkPad Part Number 43Y6847 Printed in China 1P P N 43Y6847
69. ups at designated intervals This will ensure minimal data loss in the event your system is hit by a malicious act such as a worm or virus Copyright Lenovo 2008 31 Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area or partition of the HDD Although hidden the backups in the partition consume the drive space Therefore when checking the capacity of your HDD according to Windows you might note that the total capacity of the storage drive appears to be smaller than anticipated This discrepancy is explained by the contents of the hidden partition The Product Recovery Program contained within this area enables you to restore the complete contents of your HDD to the same state as it was when originally shipped from the factory If you are using the recovery discs that are shipped with your computer the Product Recovery Program will be restored to your computer in addition to all other content originally shipped from the factory This will take up additional capacity on your HDD or SSD if your computer did not initially ship with the Product Recovery Program Attention e All files on the primary storage drive partition usually drive C will be deleted in the recovery process However before any data is overwritten you will be given the opportunity to save one or
70. ur computer to a Lenovo authorized servicer or a marketing representative to have the HDD or SSD replaced Proof of purchase is required and a fee will be charged for parts and service If you forget your supervisor password a Lenovo authorized servicer cannot reset your password You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service 20 ThinkPad X301 Service and Troubleshooting Guide Keyboard problems Problem All or some keys on the keyboard do not work Solution For Windows Vista 1 Click Start gt Control Panel 2 Click Hardware and Sound and then click Keyboard 3 Select the Hardware tab In the Device Properties make sure that the Device Status is This device is working properly For Windows XP 1 Click Start gt Control Panel 2 Click Printers and Other Hardware and then click Keyboard 3 Select the Hardware tab In the Device Properties make sure that the Device Status is This device is working properly If keys on the keyboard still do not work have the computer serviced Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift or Fn and then press NmLk ScrLk Problem All or some keys on the external keyboard or numeric keypad do not work Solution
71. used and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver 68 ThinkPad X301 Service and Troubleshooting Guide Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from Lenovo authorized dealers Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interf
72. ut use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com lenovo environment Notice for users in the U S A California Perchlorate Information Products containing CR manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See the flowing web site http www dtsc ca gov hazardouswaste perchlorate Appendix D Notices 71 ENERGY STAR model information ENERGY STAR ENERGY STAR is a joint program of the U S Environmental Protection Agency and the U S Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation Lenovo computers of the following machine types if the ENERGY STAR mark is affixed have been designed and tested to conform to the ENERGY STAR 4 0 program requirements for computers 2774 2776 2777 2778 2779 4057 4182 By using ENERGY STAR qualified products and taking advantage of the power management features of your computer you can help reduce the consumption of electricity Reduced electrical consumption can contribute to potential financial savings a cleaner e
73. voice prompt to end and an operator will answer Please say English support please and your call will be transferred to an English speaking operator Korea 1588 5801 Korean Latvia 371 7070360 Lithuania 370 5 278 66 00 Luxembourg 352 360 385 343 French Malaysia 1800 88 8558 English Bahasa Melayu Malta 35621445566 Mexico 001 866 434 2080 Spanish Chapter 6 Getting help and service 53 Country or Region Telephone Number Middle East 44 0 1475 555 055 Netherlands 31 20 514 5770 Dutch New Zealand 0800 733 222 English Nicaragua 001 800 220 1830 Spanish Norway 8152 1550 Warranty service and support Norwegian Panama 206 6047 001 866 434 2080 Lenovo Customer Support Center toll Free Spanish Peru 0 800 50 866 Spanish Philippines 1800 1888 1426 English 63 2 995 8420 Filipino Poland 48 22 878 6999 Portugal 351 21 892 7046 Portuguese Romania 4 021 224 4015 Russia Moscow 7 495 258 6300 Toll free 8 800 200 6300 Russian Singapore 1800 3172 888 English Bahasa Melayu Slovakia 421 2 4954 5555 Slovenia 386 1 200 50 60 Spain 91 714 7983 0901 100 000 Spanish Sri Lanka 9411 2493547 9411 2493548 English Sweden 077 117 1040 Warranty service and support Swedish Switzerland 0800 55 54 54 Warranty service and support German French Italian Taiwan 886 2 8723 9799 or 0800 000
74. ype the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt An HDD or SSD password is set Type the password and press Enter to use the computer If you still see the same error message have the computer serviced Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation e Restore the system configuration to what it was before your computer entered hibernation mode If the memory size has been changed re create the hibernation file Operating system Verify the following Installed Unable to Set Page Frame Base not found The HDD or SSD is correctly installed e A startable disc is in the drive If you still see the same error message check the boot sequence using the BIOS Setup Utility EMM386 Not Edit C CONFIG SYS and change a line from device C WINDOWS EMM386 EXE RAM Configuration Error Device Disabled Address to device C WINDOWS EMM386 EXE NOEMS and save this file CardBus Enter the BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 16 ThinkPad X301 Service and Troubleshooting Guide Message Solution Cannot boot from any device Check the status of the device whi

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