Polycom TPX HD User Guide
Contents
1. Les 2 23 Leaving a Meeting Using Polycom Conferencing for Outlook 2 24 Calling with the Classic L ues remm ek aem Aes 2 25 Speed Dialing Calls ist ate Seas aden one PED 2 25 Speed Dialing Video Calls Kh KK KK RR KK RR KK 2 26 Speed Dialing Audio Calls WAY KK 2 27 Mintdoll yy Dialine CANS uoce ku s ook ku ba W n Pun a WA ena 2 28 Manually Dialing Video Calls RRA KK 2 28 Manually Dialing Audio Calls hh KK RR RR KK KK 2 29 Polycom Inc v Polycom TPX HD User Guide Patience Wo Calls eane enee eE E mh 2 29 Hanging Up Video Calls WW KK KK KK KK KK KK KK KK KK 2 29 Hanging Up Audio Calls 4 52 lawa wal naa awana dal ha kala 2 29 ATW C eee e a a a EEEE AS 2 30 Answering Video Calls 15 0020taenbiaind hose babes h k tids 2 30 Answering Audio Calls 12uucdico pore dedo KK KK KK KK KK dedos 2 30 Controlling UCC ga ted a a ya arde kd k l d a d d n n vu beds 2 30 an ED NNTRMNMNMTNUNMNNN EINEN MM N N Z ZZJMMZA MN EIUI E EO 2 31 Understanding Error Messages kK KK KK KK KK KK KK kk 2 31 Calling the Help Desk 232 2 9329 od ha l ka dika a k l cas Ale ina 2 31 3 Viewing People and Content 3 1 bal WINS PCOS f v C rrm 3 1 VE WIN O C OI N T wa Sa san an n Aaaa a a d n aken Wl a n A d y a 3 6 Accessing the Tabletop Content Monitors lusus 3 7 Diss a Dari uae ONE2. Using the Touch Panel Making and Hanging Up Calls Using Meeting Composer Once you have added the sites you want to call to the Conference List on the right side of the Meeting Composer screen you can make the call to those sites as described in this section Making and Hanging Up a Multipoint Call If your system is configured to use the Polycom RMX you can make a call to multiple sites as well as to telepresence sites You can select up to 30 sites to dial at once in any combination of single and multipoint sites After the conference has started you can add additional sites or drop sites The maximum number you can add is determined by the available resources on the Polycom RMX Note that if you create a Conference List of only one site and that site is not a multipoint site or a SIP endpoint the system will make the call as a point to point call without using the RMX To make and hang up a multipoint call Ensure that the sites listed in the Conference List include all the sites you want to call Ifyou want to delete a site simply touch that site s name in the list Ifyou want to delete all the sites touch the E 7 Clear button Ifyou want to add another site refer to Selecting Sites Using Meeting Composer on page 2 11 Boston w Mew York a w Los Angeles Figure 2 13 Meeting Composer Conference List for a Multipoint Call Enhanced UI Not in a Call 2 17 Polycom TPX H
3. Not in a Call Home Screen Enhanced UI In a Call DINI Tou Pad 22200909995 05 3 24 121920 bte trito ded Home Screen In a Call with Camera Views Buttons Meeting Composer Screen Enhanced UI Meeting Composer Number Pad View Enhanced UI Meeting Composer Speed Dial View Enhanced UI Meeting Composer Address Book View Enhanced UI Meeting Composer Search View Enhanced UI Full Screen Keyboard Enhanced UI Meeting Composer Conference List for a Multipoint Call Enhanced UI Not in a Call Meeting Composer Conference List for a Point to Point Plus Call Enhanced UL ino hasan cia k deerat cea rb edo ades Meeting Composer Hang Up Screen for a Point to Point Call Enhanced UI Home Screen with Calendar Button Polycom Conferencing for Outlook Screen with Meeting List Polycom Conferencing for Outlook Screen with Meeting Details Polycom Conferencing for Outlook Screen with Meeting Nel inde a sla ke uh ie DAKA DA b pde bA b 0 S4 Oy AW d Mies Polycom Conferencing for Outlook Screen with Meeting in PROC LOSS WNN 214080004 sot alius put ode eee A eas trac duties Home Screen Classic UI 5d echo dit eb ec REO Audio Dial Screen Classic UI 3 14 inti ulis ebbe Le err KK Video Dial Screen Classic UL gt sa sk e ces Example of an Adjusted Display in an RPX Suite Example of an Adjusted Disp
4. you should try to begin and end your meeting on time and you may want to prepare an agenda As the meeting coordinator in a Polycom TPX HD room follow these additional guidelines If you are going to show content check your laptop and ensure that your sound graphics video clips or complicated graphic presentations work properly e Arrive early to ensure that the room is ready to go and if any room adjustments are necessary they can be made prior to the meeting e Askthe primary participants in the video meeting to sit at the center seats at the table e If your meeting is going to end early or run long you may have to inform your system administrator If your organization has signed up for Video Network Operations Center VNOC services you should typically inform the VNOC whenever you want to extend a meeting cancel a meeting or end a meeting early Conducting Successful Meetings Reserving a Polycom TPX HD Room In some organizations you can use a Polycom TPX HD room at any time whereas at other organizations you must reserve the room When reserving a TPX HD room keep these guidelines in mind If your organization has signed up for VNOC services you can typically make your room reservation through the VNOC The operators there will not only help you make a reservation but they will also monitor the network and resources during the meeting and provide remote site management to make sure your meeting runs as yo
5. Calendar Button Using the Touch Panel 2 Touch the meeting you want to join from the list of meetings that appears on the right side of the screen A green icon appears to the left of available meetings A gray icon appears to the left of meetings that have already occurred Once you touch a valid meeting to join details about that meeting will display on the left side of the screen and the M Join Now button will change from gray to green My Address is 182 158 1 25 uae Refreshing Wednesday Meeting List popeemuer 29 2010 T 10 30 AM 12 00 PM Standup Meeting a 12 30 PM Lunch Meeting E 2 00 PM Stai Meeting Select meeting entry to view details Figure 2 17 Polycom Conferencing for Outlook Screen with Meeting List 2 2 Polycom TPX HD User Guide 2 22 3 Touch Join Now Your TPX will then automatically connect to the meeting you selected Once you have connected the FA oin Now Join Now button will change toa Leave Meeting button My Address is 182 158 1 25 Refreshing UE Meeting List r mduckol 10 30 AM LE Standup Meeting tion vc202 EI E Lunch Meeting 2 00 PM Start Time 12 30 PM Wednesday September 29 2010 EN ous End Time 1 30 PM Wednesday September 29 2010 g Video 741264 rmx185 r13 vsq local 741264 Meeting Password None Phone Number 4321 9 786 Access Code Required Figure 2 18 Polycom Conferencing for Outloo
6. Screen 0 0 KK KK KK KK KK KK KK KK KK KK KK 2 2 Enhanced User Ti lerlaC za sessio n na wa an an EA ePaper 2 3 Classic User IMr aCe 34 23442520 orare yee W a an 0 2504 12n 2 4 Understanding the Touch Panel Indicators 0 00 2 5 Calling with the Enhanced UI sa sis sas rh ed SERRE ouaws 2 7 Making and Hanging Up Speed Dial Calls Len 2 8 Speed Dialis Call ss s ssar proe eR MERETUR E PEE REPAS ERAS 2 8 Speed Dialing Video Calls K KRA KS 2 8 Speed Dialing Audio Calls hh KK RR RR RS K gt 2 8 Haneing D Calls s wy e edoredquticb ped dirus ka b xal a 2 9 Hanging Up Video Calls L KK RR RR KK gt 2 9 Hanging Up Audio Calls 0 0 0 2 9 Making Calls Using Meeting Composer 0005 2 0 Selecting Sites Using Meeting Composer 2 11 Selecting a Site Using Manual Dial 2 11 Selecting a Site Using Speed Dial Ls 2 12 Selecting a Site Using the Address Book 2 14 Selecting a Site Using Search KK RR KK KK KK 2 15 Making and Hanging Up Calls Using Meeting Composer 2 17 Making and Hanging Up a Multipoint Call 2 17 Making and Hanging Up a Point to Point Plus Call 2 18 Using Polycom Conferencing for Outlook Lse 2 20 Joining a Meeting Using Polycom Conferencing for Outlook 2 20 Responding to Meeting Reminders
7. Using the Touch Panel 2 Touch Speed Dial The Meeting Composer Speed Dial view appears M y Address is 192 158 1 25 F EZ New York Y Los Angeles Figure 2 9 Meeting Composer Speed Dial View Enhanced Ul Note that the icons on the Meeting Composer Speed Dial buttons display a right arrow to indicate that using the button will add the site to the Conference List on the right side of the screen gt If the icon on the Speed Dial button displays a right arrow along with a plus sign the speed dial site is a multipoint site 3 Touch the Speed Dial button that corresponds to the site that you want to add to the list of sites to call For example if you often call a site in Boston you might see a Speed Dial button called Boston You can simply touch that button and it will appear in the Conference List on the right side of the Meeting Composer screen If more than nine speed dial numbers have been set up for your site touch Previous Page or m Next Page to view the additional Speed Dial buttons 2 13 Polycom TPX HD User Guide Selecting a Site Using the Address Book To enable you to select sites using the Local and Global address books your system administrator must first configure the address books so that you can access them from your site Application CMA you will not have access to the Global address book For information about how your system is configured c
8. conference is another TPX HD the content appears on their tabletop content monitors if their room is equipped with these and on their auxiliary content monitor if their room is equipped with one Ifthe other site in the conference is an OTX 300 or an RPX HD the content appears on their tabletop content monitors Ifthe other site in the conference uses traditional standalone video conferencing equipment the document appears on their content monitor If the site has only one display the document appears on that display 5 When you are done using the document camera touch Doc Cam to stop sending content Viewing People and Content Classic User Interface To view content with a document camera when you are using the Classic UI 2 Power on the document camera Touch ww Doc Cam on the Touch Panel Note that the icon label depends on what your system administrator chose as the label name Place your document on the document camera The following then occurs The words Local Content and DocCam on the Touch Panel change from white to yellow Ifthere are tabletop content monitors in the room the content appears on all of those tabletop content monitors Ifthe other site in the conference is another TPX HD the content appears on their tabletop content monitors if their room is equipped with these and on their auxiliary content monitor if their room is equipped with one Ifthe o
9. depends on a variety of factors including the number of sites in the call the types of systems in the call the cameras being used and so forth If a site is using the VNOC the VNOC operator usually configures the layout so that every site sees all the other sites in the call The following illustration gives you an example of what you might see when in a multipoint call with two other TPX HD 306M sites and one RPX HD 200 Series site The left and center displays show the TPX HD 306M sites the right display shows the RPX HD 200 site Note that depending on your version and camera you may see more people at the table The entire TPX HD 204M room Two The entire TPX HD 204M room Two seats are shown on each display seats are shown on each display The entire TPX HD 306M room Three The entire TPX HD 204M room Two seats are shown on each display seats are shown on the center display and two seats are shown on the left display The right display is blank de Polycom TPX HD User Guide If you make a call between This is what you will see in your TPX And a an RPX HD 400 Series RPX HD 200 Series OTX 300 ATX 300 Traditional video con ferencing system such as Polycom HDX platforms HD room The center four seats at the RPX HD main table Two seats are shown on each display The entire RPX HD Suite Two seats are shown on each display The entire OTX 300 room Three seats are shown on each di
10. must hang up the audio call in order to place the help call A message informs you of this before hanging up the audio call For more information about placing help calls refer to Getting Help on page 2 31 If you are on a video call and an audio call concurrently you must hang up the calls separately This section describes how to hang up both types of calls Hanging Up Video Calls To hang up a video call 1 Ifthe INN Hang Up button is not visible on your screen touch Polycom 2 Touch the 23 BET Hang Up button on the center of the screen The message The call has ended appears on the screen Hanging Up Audio Calls To hang up an audio call Ifthe Eu Hang Up button is not visible on your screen touch Polycom 2 Touch the 23 BEW Hang Up button on the center of the screen Polycom TPX HD User Guide Answering Calls This section describes how to answer video or audio calls that you receive when in a TPX HD room Answering Video Calls When you receive a video call you hear a ringing sound To answer a video call gt gt You do not have to do anything to answer the call The call will be automatically answered by the TPX HD Answering Audio Calls When you receive an audio call you hear a ringing sound and the Touch Panel automatically displays the Home screen shown in Figure 2 2 for the Enhanced UI or the Audio Dial screen shown in Figure 2 22 for the Classic UI so that you can easil
11. supported With both the Enhanced UI and the Classic UI you can expect the Touch Panel buttons to behave in this way e Whenever you press a button the Touch Panel will beep Polycom TPX HD User Guide e Most buttons on the Touch Panel will either immediately visually depress or change color when touched If a button indicates a state such as mute it may take up to a second for the button to visually indicate the changed state If the response time is consistently longer than this or if you receive no response contact the Help Desk as described in the Getting Help section on page 2 31 Accessing the Home Screen The first screen you typically see on the Touch Panel is the Start screen Figure 2 1 Start Screen To access the Home screen from the Start screen gt gt Touch 23 Using the Touch Panel Enhanced User Interface The Home screen for the Enhanced UI provides you with access to the buttons you typically use during a telepresence conference For example you can use the Home screen to place speed dial calls change the volume and view the call indicators XERE 92 158 1 25 Audio Only Ew d kate We Figure 2 2 Home Screen Enhanced UI Not in a Call Note that the Home screen you see will differ from the one shown above depending on which Speed Dial buttons your administrator has set up To access the Home screen from any other screen simply touch the x Polycom button 2
12. the tabletop content monitors and the optional auxiliary content monitor as described in the table above Accessing the Tabletop Content Monitors In TPX HD rooms equipped with tabletop content monitors there is one monitor available for every two seats at the table To access the tabletop content monitors Access the content monitors by removing the wooden covers located in the tabletop 2 Press the power button at the bottom right corner of each screen to power on the content monitors 3 Firmly pull up at the top of the content monitors to tilt the screen forward 4 Tomake room on the table you can place the wooden covers behind the content monitors so that the covers face the large displays at the front of the room 5 When you are done using the content monitors power them off push them back down and replace the wooden covers d Polycom TPX HD User Guide Using a Laptop 3 8 If you want to share content that is stored on your laptop you must connect the laptop to the VGA and audio cable You can access this cable from the cable tray at the center of the table Your system administrator may have set up your system so that content automatically displays when you connect a laptop to the VGA cable If so you do not need to use the Touch Panel to share content Enhanced User Interface To view content with a laptop when you are using the Enhanced UI 2 Access the VGA and audio cable in the cable t
13. 3 Polycom TPX HD User Guide mE Classic User Interface The Home screen for the Classic UI provides you with access to the buttons you typically use during a telepresence conference For example you can use the Home screen to place speed dial calls change the volume and view the call indicators Lacal Content Figure 2 3 Home Screen Classic UI Not in a Call Note that the Home screen you see will differ from the one shown above depending on which Speed Dial buttons your administrator has set up To access the Home screen from any other screen simply touch the x po Polycom button Using the Touch Panel Understanding the Touch Panel Indicators When you are ina call the Touch Panel Home screen displays information you may need during the call Call connection bars My Address is 182 158 1 25 Your IP address DTMF touch pad icons Name of the far end site Audio level bar Far End Muted icon Content Sharing icon Audio Only Encryption icon Current time Figure 2 4 Home Screen Enhanced UI In a Call This is what you can expect to see on the Home screen when you are in a call Call connection bars at the top of the screen light up to show you that you are connected to another video conferencing system All three indicators light up when you are connected to a TPX HD 306M RPX HD 400 Series OTX 300 or an ATX 300 The left and center indicators light u
14. 6M Room This is the view in a TPX HD 204M room 4 3 image Area above peoples heads not shown Area above people s heads not shown People on left half of People on right half of 16 9 display RPX HD 200 Series room RPX HD 200 Series room Figure 3 3 Example of an Adjusted Display in a TPX HD 204M Room Viewing Content Your TPX HD enables you to view content such as slides spreadsheets or other documents during your telepresence conference You can also receive content from the other site s in the conference When you display content at your site using a laptop or an optional document camera or when you receive content from another site where can you expect to see that content The following table lists where you will see the content depending on your TPX HD model 3 6 Viewing People and Content If you have this TPX HD model You will see content on TPX HD 306M The tabletop content monitors Version 2 0 or later The auxiliary content monitor if your room is equipped with one TPX HD 306M The tabletop content monitors if your room is versions earlier than equipped with these Version 2 0 The auxiliary content monitor if your room is equipped with one TPX HD 204M The tabletop content monitors The auxiliary content monitor if your room is equipped with one Even if you are using the Polycom TPX HD room for a regular meeting rather than for a telepresence conference you can still view content on
15. A 94588 1 800 POLYCOM or 1 925 924 6000 www polycom com
16. D User Guide 2 Touch Connect As the sites are connecting status messages appear at the top of the Conference List Each message is automatically cleared after five seconds Once the conference starts the Conference List displays the list of sites in the conference as well as the Hang Up button 3 You can then do the following To drop a site from the conference simply touch that site s name in the list Toend the conference touch Hang Up Making and Hanging Up a Point to Point Plus Call With point to point plus you can make one video call and one audio call at the same time you can add a video call to an ongoing audio call or add an audio call to an ongoing video call To make a point to point plus call Ensure that the sites listed in the Conference List include the sites you want to call Ifyou want to delete a site simply touch that site s name in the list Ifyou want to delete both sites touch the EC 7 Clear button Ifyou want to add another site refer to Selecting Sites Using Meeting Composer on page 2 11 DIEU BE Video Boston Audio Tom Cell Figure 2 14 Meeting Composer Conference List for a Point to Point Plus Call Enhanced Ul 2 18 Using the Touch Panel 2 Touch Connect As the sites are connecting status messages appear at the top of the Conference List Each message is automatically cleared after five seconds Once the conference star
17. We POLYCOM P Polycom Telepresence Experience TPX amp HD User Guide A FE ETTI NNN Software Version 2 7 September 2010 1725 29222 004 A Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Po
18. conference ina TPX HD room That depends on the type of system you are calling at the other site and whether your call is to one site point to point or multiple sites multipoint This chapter describes what you can expect to see in these various scenarios This chapter also describes how to bring content such as slides spreadsheets or other documents into TPX HD room using a laptop or an optional document camera Viewing People Different types of video conferencing systems use a different number of cameras and displays The TPX HD automatically adapts by adjusting its camera views depending on how many displays are at the far site The following table describes what you can expect to see when you view the people at the other sites during a video conference in a TPX HD room If you make a call between This is what you will see in your TPX a And a an HD room This is what the far site will see TPX HD For TPX HD 306M the entire room with The entire TPX HD 306M room Two 306M or two seats shown on each display For seats are shown on each display ATX 300 ATX it depends on how the integrator set up the room 3 Polycom TPX HD User Guide If you make a call Aid TPX HD 306M TPX HD 306M TPX HD 306M TPX HD 306M TPX HD 204M RPX HD 400 Series RPX HD 200 Series OTX 300 This is what you will see in your TPX HD room The entire TPX HD 204M room Two seats are shown on the ce
19. d the People Content IP application from the Polycom website 2 Launch the People Content IP application The People Content IP application screen appears Conferencing System Address m Meeting Password Figure 3 5 People Content IP Application Screen 3 Enter the Conferencing System Address and Meeting Password if applicable Click Connect 5 Touch Start to start sharing content Figure 3 6 Start Button on People Content IP Toolbar Polycom TPX HD User Guide 6 Touch ay Zoom to zoom in on an area of your content 7 Touch J Stop to start sharing content Figure 3 7 Stop Button on People Content IP Toolbar Using a Document Camera If your TPX HD room is equipped with an optional document camera you can use that document camera to show content to the other conference participants Enhanced User Interface To view content with a document camera when you are using the Enhanced UI 1 Power on the document camera 2 Touch Content at the top of the Touch Panel screen You will see this button only if there is a document camera connected to the system The Content screen for the Enhanced Ul appears as shown in Figure 3 4 on page 3 9 3 Touch Doc Cam The color of the Doc Cam button changes to yellow 4 Place your document on the document camera If there are tabletop content monitors in the room the content appears on all of those tabletop content monitors Ifthe other site in the
20. e Touch Panel The Touch Panel is your interface to the Polycom Telepresence Experience It enables you to place video and audio calls hang up calls control the audio and perform other telepresence conferencing tasks The Touch Panel is located on the table within easy reach of the center seats at the table services the VNOC may handle many or all of the telepresence conferencing tasks If your organization has signed up for Video Network Operations Center VNOC for you If so you may not need to use the Touch Panel About the Enhanced and Classic User Interfaces The Touch Panel is available with two different interfaces the Enhanced UI and the Classic UI e Enhanced UI Enables you to perform all of the basic tasks needed to participate in a telepresence conference such as making calls answering calls hanging up controlling audio and sharing content The Enhanced UI available only on the 10 Touch Panel also provides access to additional calling functionality such as Meeting Composer Polycom Conferencing for Outlook and advanced directory searching Classic UI Enables you to perform the same basic conferencing tasks as the Enhanced UI such as making and answering calls and sharing content The Classic UI however does not offer Meeting Composer and other advanced calling features The installer sets the UI at the time of installation however your administrator or your VNOC provider can change it if needed and
21. e moves to the Conference List which is on the right side of the screen When the names of all the sites you want to call are listed in the Conference List you can place the call simply by touching the B Connect button Meeting Composer will then automatically connect to the multiple sites My Address is 192 168 1 25 I S E T Sake ian Se LA M ki zzx n a AL L L S33 OCENEUEEEEEEEEEEEELEEEREEERIEEREEEEEEEEEHE g TIL E Boston ac gt New York Liv New York j Sales Service Engineering Marketing Figure 2 7 Meeting Composer Screen Enhanced UI When using Meeting Composer e You can select up to 30 sites to dial at once After the conference has started you can add or drop sites from the call When adding sites the maximum number you can add is determined by the available resources on the Polycom RMX TM 2 10 Using the Touch Panel e Refer to the following table for information about the site icons on the Meeting Composer screen Appearance of icon on left side of Site Type screen Appearance of icon on right side of screen before con ference has started Video RPX OTX TPX and ATX telepresence sites as well as H 323 and SIP video sites Audio only Plain Old Telephone System POTS sites Multisite sites that consist of multiple video and audio only sites Appearance of icon on right side of screen once conf
22. e screen for the Classic UI appears Wy Address is 182 158 1 25 Figure 2 21 Home Screen Classic Ul 2 Touch the video Speed Dial button that corresponds to the site you want to call For example if you often call a site in Boston you might see a Speed Dial button called Boston You can simply touch that button to place a call to that site If more than nine speed dial numbers have been set up for your site touch Previous Page or m Next Page to view the additional Speed Dial buttons 2 26 Using the Touch Panel Speed Dialing Audio Calls To speed dial an audio call when you are using the Classic UI 1 Touch Audio Dial The Audio Dial screen for the Classic UI appears EE E Ema ________ hy Address is 152 158 1 25 L h T AEEA Local Laptop Figure 2 22 Audio Dial Screen Classic UI 2 Touch the audio Speed Dial button that corresponds to the telephone number you want to call For example if you often call the CEO s cell phone you might see an audio Speed Dial button called CEO Cell You can simply touch that button to place a call to that number If you touch the Help Desk button when an audio call is connected the system must hang up the audio call in order to place the help call A message informs you of this before hanging up the audio call For more information about placing help calls refer to Getting Help on page 2 31 2 27 Polycom TPX HD User Guide Manuall
23. erence has started ra when site is connecting I when site is connected when site is disconnected when site is disconnected The icon for each individual video site and audio site appears as described above Selecting Sites Using Meeting Composer From the left side of the Meeting Composer screen you can select the sites you want to call This section describes the various methods by which you can select sites including Manual dial e Speed dial Address book e Search Selecting a Site Using Manual Dial To select a site using manual dial 1 Touch Meeting Composer Polycom TPX HD User Guide 2 12 E 2 Touch Number Pad min malla catis E Clear Video Audio Add Figure 2 8 Meeting Composer Number Pad View Enhanced UI Touch Video or Audio Audio Using the number pad enter the video or phone number IP address or E 164 extension for the site If you make a mistake while dialing touch ETE Clear to remove the entire entry or touch EE Backspace to remove one character at a time Touch call Add to add the number to the list of sites you want to The number will appear in the Conference List on the right side of the Meeting Composer screen Selecting a Site Using Speed Dial You can select video speed dials using the method described in this section Audio only speed dials are not available To select a site using speed dial MIA Meeting Composer
24. ite cameras to fully Zoom out Calling with the Enhanced UI This section describes how to use the Enhanced UI to Make and hang up speed dial calls e Use the Meeting Composer feature to first select the sites to call and then place and hang up the calls Use the Polycom Conferencing for Outlook feature to view the available meetings join a scheduled meeting and leave a meeting 2 7 Polycom TPX HD User Guide Making and Hanging Up Speed Dial Calls To enable you to speed dial calls your system administrator must first set up the speed dial numbers for your site Each of these speed dial numbers will correspond to a Speed Dial button on the Home screen The Speed Dial buttons can be set up to call traditional standalone video conferencing systems Immersive Telepresence sites audio only sites or multiple sites at one time If you want to add or remove any of the video or audio Speed Dial buttons on your Touch Panel contact your system administrator Your system administrator can refer to the Polycom Immersive Telepresence ITP Administrator s Guide for information about how to change the Speed Dial buttons Speed Dialing Calls Speed Dialing Video Calls To speed dial a video call when you are using the Enhanced UI 1 Touch Polycom The Home screen for the Enhanced UI appears as shown in Figure 2 2 on page 2 3 2 Touch the Speed Dial button that corresponds to the site you want to call For example if you often cal
25. k Screen with Meeting Details Using the Touch Panel Responding to Meeting Reminders When a meeting is about to start the Polycom Conferencing for Outlook screen displays a meeting reminder on the right side of the screen To respond to meeting reminders Yes to join the meeting e Press No to cancel the reminder seoMysAddress is 192 168 1 25 e Press Wednesday d September 29 2010 mduckoi vc202 Minutes until meeting 10 12 00 PM Wednesday September 29 2010 End Time 1 30 PM Wednesday September 29 2010 Do you want t join now Video 741264 rmx185 r13 vsq local 741264 Meeting Password None Phone Number 4321 9 786 Access Code Required Figure 2 19 Polycom Conferencing for Outlook Screen with Meeting Reminder 2 29 Polycom TPX HD User Guide Leaving a Meeting Using Polycom Conferencing for Outlook To leave a meeting using Polycom Conferencing for Outlook gt gt Touch Leave Meeting pega pes ues Refreshing s lie TE Meeting List rgar zer mducko1 10 30 AM E Standup Meeting vc207 12 00 PM E Lunch Meeting rt Time 12 00 PM Wednesday September 29 2010 2 00 PM Ek Staf Meeting End Time 12 30 PM Wednesday September 29 2010 video 741264 rmx185 r13 vsg local 741264 Meeting Password None Phone Number 4321 9786 Access Code Required Figure 2 20 Polycom Conferencing for Outlook Screen with Meeting in Progress If you are currently in a mee
26. l a site in Boston you might see a Speed Dial button called Boston You can simply touch that button to place a call to that site If more than nine speed dial numbers have been set up for your site touch Previous Page or Next Page to view the additional Speed Dial buttons Speed Dialing Audio Calls To speed dial an audio call when you are using the Enhanced UI 1 If you are not on the Home screen touch Polycom The Home screen for the Enhanced UI appears as shown in Figure 2 2 on page 2 3 Using the Touch Panel 2 Touch the audio Speed Dial button that corresponds to the telephone number you want to call For example if you often call the CEO s cell phone you might see an audio Speed Dial button called CEO Cell You can simply touch that button to place a call to that number system must hang up the audio call in order to place the help call A message informs you of this before hanging up the audio call For more information about placing help calls refer to Getting Help on page 2 31 If you touch the rm Help Desk button when an audio call is connected the Hanging Up Calls If you are ona video call and an audio call concurrently you must hang up the calls separately This section describes how to hang up both types of calls Hanging Up Video Calls To hang up a video call 1 Ifthe Ca Hang Up button is not visible on your screen touch eovvcom Polycom 2 Touch the Hang Up button on the left side
27. lay in a TPX HD 306M Room Example of an Adjusted Display in a TPX HD 204M Room Content Screen Enhanced UI Ll K K People Content IP Application Screen K8 Start Button on People Content IP Toolbar Stop Button on People Content IP Toolbar vil Polycom TPX HD User Guide viii Polycom Inc Introducing the TPX HD Imagine walking into a comfortable professional meeting environment taking a seat and starting a conversation with your counterpart located across the world Without any technology in the way you can focus on the business at hand Welcome to the world of Polycom telepresence conferencing with the Polycom Telepresence Experience High Definition TPX HD The TPX HD offers Polycom s Ultimate High Definition video with true to life people dimensions This real size video coupled with Polycom s superb audio will enable you to pick up minute facial expressions and gestures and clearly hear every bit of conversation Before long the extraordinary realism will make you feel as if your colleagues were sitting across the table from you rather than being miles away Polycom TPX HD User Guide Key Features and Benefits The key features and benefits of the Polycom TPX HD include Emr en e e Interoperability High definition video plasmas Network options Superior audio quality Outstanding video quality Unobtrusive technology U
28. lustration shows what you would see in a TPX HD 204M room when in a multipoint call with an RPX HD 200 Series and another TPX HD 204M The left display shows the RPX HD 200 site the right display shows the other TPX HD 204M site Because different types of video conferencing systems use different aspect ratios for their video images the TPX HD automatically adjusts the video for your displays Most systems use either 4 3 aspect ratio such as the RPX HD solutions or 16 9 aspect ratio such as the TPX and OTX solutions For example if you call a Polycom TPX HD room from an RPX HD 200 Series Suite the image on the displays in the RPX HD Suite adjusts for the 16 9 TPX HD room Therefore this is what you can expect to see on the displays in the RPX HD Suite Unused display area Unused display area 16 9 16 9 Left side of Right side of TPX HD room TPX HD room Unused display area Unused display area Figure 3 1 Example of an Adjusted Display in an RPX Suite 3 5 Polycom TPX HD User Guide Likewise in the TPX HD room the image automatically adjusts so you see a real size view of the people in the RPX HD Suite This is the view in a TPX HD 306M room 4 3 image Area above people s heads not shown Area above people s heads not shown People on left half of People on right half of el TY 16 9 display RPX HD 200 Series room RPX HD 200 Series room RPX HD 200 Series Figure 3 2 Example of an Adjusted Display in a TPX HD 30
29. lycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About this Guide This guide introduces you to the Polycom Telepresence Experience High Definition TPX HD explains how to use the Touch Panel describes what you can expect to see on the displays during meetings in the TPX HD room and provides general guidelines for conducting successful meetings This guide is intended for all users of the Polycom TPX HD 306M software version 2 7 For quick reference information about the TPX HD refer to the Quick Tips Polycom RealPresence Experience RPX and Polycom Telepresence Experience TPX document This document describes how to use the Touch Panel to perform common user tasks such as making and ending calls controlling audio and sharing content Additional Polycom documentation is available at the Polycom web site http www polycom com support video index html For support or service please contact your Polycom distributor or go to Polycom Support at http support polycom com Polycom TPX HD User Guide Contents Contents Introducing the TPX eb w j j j l 1 Key Features and Benefits 0 0 KK KK KK KK KK KK KK KK KK KK KK KK ke 1 2 2 Using the Touch Panel 3 G ee E 2 1 About the Enhanced and Classic User Interfaces 2 1 Accessing the Home
30. m A A iuoD_D DP DMMNNMNMRMNRNIAaAa po poz y aa m IaoDEDa m 3 8 Enhanced User Interface 0 0 KK KK KK KK KK KK KK 3 8 Classic User Interface 0 KK KK KK KK KK KK KK KK KK KK KK 3 10 People Content T gi ss ua n n na w a waa dalan d Sed Ed EET ah 3 11 Usine a Document Camera a a wa n xWwak ala ip bees 3 12 Enhanced User Interlace sg sa s u ni n l EE PELA RP duende 3 12 Classic User Itemace uus s un nnn a 4ha ER phew mo n 2 W n n 3 13 Mi Sal Em 4 1 Lan oggbxEEEE nEEn EnNRnE n ENnRE EenHE E JJ J JJ eee oe isa aay 4 1 Wels SR DD eens oe eso eae r pg u mmnn2o 4 1 Document Camera TOS 22 4a can 5 acque ern d dub an ndi Wl ellas 4 2 Meeting Coordinator Tips KK KK KK KK KK KK KK KK KK KK KK 4 2 Reserving a Polycom TPX HD Room 0 0 0 0 eee KK KK KK 4 3 vi Polycom Inc List of Figures List of Figures Polycom Inc Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 2 14 Figure 2 15 Figure 2 16 Figure 2 17 Figure 2 18 Figure 2 19 Figure 2 20 Figure 2 21 Figure 2 22 Figure 2 23 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 DEAE OCOC uesddattitasse toan rodar o sam M date eH E Rud mene aerate Home Screen Enhanced UI Not in a Call Home Screen Classic UI
31. m is configured contact your system administrator To select a site using search 7 55 Meeting Composer Figure 2 11 Meeting Composer Search View Enhanced Ul 2 15 Polycom TPX HD User Guide 2 16 Global address book Touch the ue Local or the d W Touch B Keyboard A keyboard is displayed on the full screen hy Address is 192 168 1 25 Figure 2 12 Full Screen Keyboard Enhanced Ul Using the keyboard enter any string of characters to search for the name of the site Partial strings are acceptable Note that the system will not search numbers unless they are part of the site name For example if you enter 172 any sites with IP addresses starting with 172 will not be retrieved however a site with the name 172 Boston Street will be retrieved Touch Enter The keyboard disappears and the sites that match the criteria you entered in the previous step appear on the right side of the Search view Use the scroll bar to see the complete list of sites Touch the name of the site that you want to add to the list of sites to call The name will appear in the Conference List on the right side of the Meeting Composer screen If you selected the Local address book and would like to continue your search in the Global address book or vice versa repeat steps 3 through 6 The matching sites will continue to display on the screen so you can toggle between the Local and Global results
32. n and then touch oF Laptop on the Touch Panel The following then occurs The words Local Content and Laptop on the Touch Panel change from white to yellow arg Dac Ca m Laptop Ifthere are tabletop content monitors in the room the content appears on all of those tabletop content monitors Ifthe other site in the conference is another TPX HD the content appears on their tabletop content monitors if their room is equipped with these and on their auxiliary content monitor if their room is equipped with one Viewing People and Content Ifthe other site in the conference is an OTX 300 or an RPX HD the content appears on their tabletop content monitors Ifthe other site in the conference uses traditional standalone video conferencing equipment the content appears on their content monitor If the site has only one display the content appears on that display 5 When you are done using the laptop touch Laptop on the Touch Panel IMPORTANT Always disconnect the cables from the laptop when you are done displaying the content so that you do not inadvertently display any private or personal content that may be stored on the laptop People Content IP If you are calling from a remote location and do not have access to a VGA cable you can use the Peoplet Content IP application to share content on your laptop To share content with a laptop using People Content IP 1 Downloa
33. not find the address or the alias Called Failed Unknown error The reason for the call failure is not known Calling the Help Desk When you experience technical difficulties or have a question about the Polycom TPX you can call the Help Desk The Help Desk number is configured by the system administrator If your Help Desk button is not working contact your system administrator If your organization has signed up for Video Network Operations Center VNOC services you may also be able to call the Help Desk to request a room reservation extend or cancel a meeting or request other assistance For more information about room requests refer to Reserving a Polycom TPX HD Room on page 4 3 To get help 1 Touch 5 4 Help Desk Note that if your system administrator has set up an audio Speed Dial button with the Help Desk number you can touch that Speed Dial button instead Polycom TPX HD User Guide 2 Touch the larger em Help Desk button that appears on the Touch Panel If your organization has signed up for VNOC services you can also get help by calling the VNOC directly using the phone number provided by your organization If you touch la Help Desk when an audio call is connected the system must hang up the audio call in order to place the help call A message informs you of this before hanging up the audio call Viewing People and Content What can you expect to see on the displays during a telepresence
34. nter display and two seats are shown on the left display The right display is blank The right six seats at the RPX HD main table Two seats are shown on each display The entire RPX HD Suite Two seats are shown on the left display and two seats are shown on the center display The right display is blank The entire OTX 300 room Two seats are shown on each display This is what the far site will see The entire TPX HD 306M room Three seats are shown on each display The entire TPX HD 306M room Two seats are shown on the far right display on the center right display and on the center left display The far left display is blank The entire TPX HD 306M room Three seats are shown on each display The entire TPX HD 306M room Two seats are shown on each display If you make a call between TPX HD 204M TPX HD 204M And a an Traditional video con ferencing system such as Polycom HDX platforms More than one other site multipoint call TPX HD 204M TPX HD 306M Viewing People and Content This is what you will see in your TPX HD room This is what the far site will see The people at the far end on the center The center four seats at TPX HD 306M display The left and right displays are table blank Note that depending on your version and camera you may see more people at the TPX HD 306M table In multipoint calls what you see and what the far site sees
35. ny meeting avoid repetitive motions that may distract other participants such as tapping your pen or fingers on the tabletop Polycom s superior audio and digital Ceiling Microphone Arrays are extremely sensitive Keep in mind that they will pick up all sound in the room even gentle noises and whispers and even if you are not in camera range Other helpful audio tips you should consider include e When speaking you do not have to direct your speech to a certain location or speak louder than normal Simply speak in your normal tone of voice 4 Polycom TPX HD User Guide e As in any meeting you should refrain from sidebar conversations These can be distracting especially in multipoint meetings where participants at a number of sites are present e Whenever you are in a TPX HD room remember that the microphones may be on If you want to have a private conversation check that the microphones are muted Document Camera Tips If your TPX HD is equipped with an optional document camera you may find these tips helpful e lfyourroom does not have a whiteboard you can annotate on a document that you display using your document camera When writing on a document use a black marker or a dark pen so that your notations show more clearly Meeting Coordinator Tips When coordinating video meetings in a Polycom TPX HD room you perform many of the same tasks as you would when you coordinate any other meeting For example
36. of the screen as shown in Figure 2 4 on page 2 5 The message The call has ended appears on the screen Hanging Up Audio Calls To hang up an audio call 1 Ifthe a Hang Up button is not visible on your screen touch nucon Polycom 2 Touch the Hang Up button on the right Audio Only side of the screen as shown in Figure 2 4 on page 2 5 Making Calls Using Meeting Composer Meeting Composer enables you to easily place calls to multiple sites or to Immersive Telepresence sites which have more than one codec You can select the sites you want to call by using manual dial speed dial the Local or Global address book or by searching Even if you want to call a traditional standalone video conferencing system or an audio only site you can use Meeting Composer to manually dial that site or to find that site in the address book Polycom TPX HD User Guide Meeting Composer is available only with the Enhanced UI If you are using the Classic UI refer to Calling with the Classic UI on page 2 25 the features described in this section such as multipoint calling may not be Depending on how your system administrator has configured your system some of 4 available For information about how your system is configured contact your system administrator Figure 2 7 shows the Meeting Composer screen The left side of the screen enables you to select the sites you want to call When you select a site that site s nam
37. ontact your system administrator 8 If your system is not configured to use the Polycom Converged Management To select a site using the address book 1 Touch 2 Touch Be Address Book The Meeting Composer Address Book view appears g241B8 125 ETT Engineering j Marketing Figure 2 10 Meeting Composer Address Book View Enhanced UI 3 Touch the l Oca The groups that belong to that address book are displayed on the left side of the Address Book view Use the scroll bar to see the complete list of groups Aa UT Woo J 2 14 Using the Touch Panel 4 Touch the group to which the site belongs The members of that group are displayed on the right side of the Address Book view Use the scroll bar to see the complete list of members 5 Touch the name of the site that you want to add to the list of sites to call The name will appear in the Conference List on the right side of the Meeting Composer screen Selecting a Site Using Search To enable you to select sites using search you must have access to the Local address book For global searches you must also have access to the Global address book To access these address books your system administrator must configure your system accordingly If your system is not configured to use the Polycom Converged Management Application CMA you will not have access to the Global address book For information about how your syste
38. p when you are connected to a Polycom RPX HD 200 Series or a Polycom TPX HD 204M Only thecenter indicator lights up when you are connected to a traditional standalone video conferencing system Your IP address is displayed on the screen e The name of the far end site is displayed on the screen A horizontal bar shows the audio level The current time is displayed u Ifthe call is not encrypted the Encryption icon appears unlocked if the call is encrypted the icon will appear locked Polycom TPX HD User Guide 2 6 If the far end is sharing content the Content Sharing icon lights up Note that this icon appears along the left side of the screen on the Classic UI If the far end is muted the Far End Muted icon lights up Note that this icon appears along the left side of the screen on the Classic UI If you dial in to a multipoint call a touch pad automatically appears so that you can enter the conference code or password The touch pad sends DTMF tones If you want to manually display the touch pad touch the DTMF touch pad icon Figure 2 5 DTMF Touch Pad Using the Touch Panel The optional Close Up and Wide Shot camera view buttons appear if your system administrator has set up this option Camera Views Laptop Figure 2 6 Home Screen In a Call with Camera Views Buttons Touch Close Up if you want the near site camera to zoom in Touch Wide Shot if you want the near s
39. pdated user interface Polycom Conferencing for Microsoft Outlook The TPX HD 306M is interoperable with all standards based video conferencing products including all TPX HD models including the TPX HD 204M other telepresence solutions such as the Polycom RPX HD 400 or 200 Series and the Polycom OTX 300 as well as traditional video conferencing equipment such as Polycom HDX platforms 60 inch plasma displays lined end to end give you a wide window into the far end room Three displays are included for TPX HD 306M rooms and two are included for TPX HD 204M rooms When it comes to setting up your network you can section off bandwidth from your existing infrastructure or you can install a separate network to support telepresence With Polycom s HDX Ceiling Microphone Arrays 22 kHz StereoSurround audio and a professional grade sound system the TPX HD offers an extraordinary sensory experience Polycom HDX and Ultimate HD video solutions enable you to experience the highest quality video possible on the 60 inch plasma displays With the cameras in the credenza the microphones suspended from the ceiling the sound system out of view and no remote controls on the table the technology is hidden Therefore instead of spending time learning how to use the system you can focus on your meeting The Touch Panel offers the familiar Classic user interface as well as the new Enhanced user interface which is suppor
40. ray Connect the VGA connector on this cable to the VGA Out connector on your laptop Note that some laptops require you to enable VGA output such as by pressing Shift F5 Refer to your laptop documentation for more information If you want to transmit audio connect the audio connector on this cable to the Audio Line Out connector on your laptop Note that even if you want to send audio only content you must first share video Display the content on your laptop screen and then do one of the following Ifthe laptop is the only content source touch sid Content at the top of the Touch Panel screen If there is more than one content source a Touch Content at the top of the Touch Panel screen Viewing People and Content The Content screen for the Enhanced UI appears Figure 3 4 Content Screen Enhanced UI b Touch Laptop The following then occurs If the laptop is the only content source the color of the ES Content button changes to blue If there is more than one content source the color of the Pe Laptop button changes to yellow If there are tabletop content monitors in the room the content appears on all of those tabletop content monitors If the other site in the conference is another TPX HD the content appears on their tabletop content monitors if their room is equipped with these and on their auxiliary content monitor if their room is equipped with one If the o
41. splay Typically four seats are shown on the right display The left display is blank This may differ depending on how the integrator set up the ATX room The people at the far site on the right display The left display is blank This is what the far site will see The entire TPX HD 204M room Two seats are shown on the center left display and two seats are shown on the center right display The far left and far right displays are blank The entire TPX HD 204M room Two seats are shown on each display The entire TPX HD 204M room Two seats are shown on the center display and two seats are shown on the left display The right display is blank The entire TPX HD 204M room Two seats are shown on the center display and two seats are shown on the left display The right display is blank A Ala A EB AA A AAA The entire TPX HD 204M room Viewing People and Content If you make a call between This is what you will see in your TPX a And a an HD room This is what the far site will see More than Like with TPX HD 306M multipoint calls what you see and what the far site sees one other depends on a variety of factors including the number of sites in the call the types of site systems in the call the cameras being used and so forth If a site is using the VNOC multipoint the VNOC operator usually configures the layout so that every site sees all the other call sites in the call The following il
42. ted only on the 10 Touch Panel The Enhanced UI supports the Meeting Composer feature which enables you to select multiple sites and then touch one button to initiate the call This new interface also allows you to browse both Local and Global directories for sites to call The Polycom Conferencing for Microsoft Outlook feature allows you to use the Touch Panel with the Enhanced UI to simply and easily view a list of scheduled meetings and join those meetings Introducing the TPX HD LL AEN L RENE Multipoint capability Multi purpose room Room mobility Multipoint capability provides you with the flexibility of connecting to multiple telepresence rooms as well as traditional video conferencing systems at the same time Multipoint calls can be initiated by the Video Network Operations Center VNOO or they can be user initiated using the Meeting Composer feature When not used for telepresence conferencing participants can be seated on both sides of the TPX HD table In this way the room can be used as both a telepresence suite and a traditional conference room maximizing the room s use for your organization The unique TPX HD design is a free standing solution with independent credenza and table If your organization moves or needs to re allocate space the TPX HD equipment can be disassembled in its entirety and moved to a new location leaving the original room intact Polycom TPX HD User Guide Using th
43. ther site in the conference is an OTX 300 or an RPX HD the content appears on their tabletop content monitors Ifthe other site in the conference uses traditional standalone video conferencing equipment the document appears on their content monitor If the site has only one display the document appears on that display When you are done using the document camera touch Doc Cam to stop sending content Note that the icon label depends on what your system administrator chose as the label name Polycom TPX HD User Guide Conducting Successful Meetings Meeting Tips Video Tips Audio Tips Conducting a successful meeting in a TPX HD room is easy Because you don t have to manage cameras microphones speakers remote controls and other equipment you can be free to concentrate on making your meeting as effective as possible This section provides you with tips on how to take full advantage of the extraordinary video and audio in the room and provides information that you should know if you are the meeting coordinator Polycom TPX HD cameras are located at the top of the credenza To achieve the best video from the cameras e Donot sit in front of the table seams If you do your image will look split to the far end participants You can be sure to avoid the seams by sitting in one of the designated seating locations Inatelepresence conference all movements expressions and gestures are visible to everyone As in a
44. ther site in the conference is an OTX 300 or an RPX HD the content appears on their tabletop content monitors If the other site in the conference uses traditional standalone video conferencing equipment the content appears on their content monitor If the site has only one display the content appears on that display 37 Polycom TPX HD User Guide 5 When you are done using the laptop do the following Ifthe laptop is the only content source touch Content at the top of the Touch Panel screen If there is more than one content source touch Laptop on the Content screen for the Enhanced UI IMPORTANT Always disconnect the cables from the laptop when you are done displaying the content so that you do not inadvertently display any private or personal content that may be stored on the laptop Classic User Interface To view content with a laptop when you are using the Classic UI 2 Access the VGA and audio cable in the cable tray Connect the VGA connector on this cable to the VGA Out connector on your laptop Note that some laptops require you to enable VGA output such as by pressing Shift F5 Refer to your laptop documentation for more information If you want to transmit audio connect the audio connector on this cable to the Audio Line Out connector on your laptop Note that even if you want to send audio only content you must first share video Display the content on your laptop scree
45. ting but would like to join another meeting select the meeting you want to join and touch Join Now The TPX will disconnect you from the first call and connect you to the meeting you selected 2 24 Using the Touch Panel Calling with the Classic Ul Speed Dialing Calls This section describes how to use the Classic UI to e Speed dial video and audio calls e Manually dial video and audio calls e Hang up video and audio calls To enable you to speed dial calls your system administrator must first set up the speed dial numbers for your site Each of these speed dial numbers will correspond to a Speed Dial button on the Home screen The Speed Dial buttons can also be set up to call traditional standalone video conferencing systems or audio only sites With the Classic UI you cannot initiate multipoint calls therefore Speed Dials cannot be set up to call Immersive Telepresence sites or multiple sites at one time You can however join multipoint calls that have been initiated by other sites If you want to add or remove any of the video or audio Speed Dial buttons on your Touch Panel contact your system administrator Your system administrator can refer to the Polycom Immersive Telepresence ITP Administrator s Guide for information about how to change the Speed Dial buttons Polycom TPX HD User Guide Speed Dialing Video Calls To speed dial a video call when you are using the Classic UI Polycom The Hom
46. ts the Conference List displays the video and audio Hang Up buttons as appropriate for the call Mame London Figure 2 15 Meeting Composer Hang Up Screen for a Point to Point Call Enhanced Ul 3 You can then do the following Todrop the video call from the conference touch Hang Up Video Todrop the audio call from the conference touch Hang Up Audio 2 19 Polycom TPX HD User Guide Using Polycom Conferencing for Outlook 2 20 The Polycom Conferencing for Outlook feature enables you to use the Enhanced UI on the Touch Panel to view a list of scheduled meetings and to join those meetings To use this feature your system administrator must configure your system to connect to the Microsoft Exchange Server as well as install the Polycom Conferencing Add In for Microsoft Outlook at your site Your system administrator can refer to the Polycom Immersive Telepresence ITP Administrator s Guide for information about how to configure your system for using Polycom Conferencing for Outlook If you join a meeting using Polycom Conferencing for Outlook Meeting Composer will be disabled You cannot use these two features simultaneously Joining a Meeting Using Polycom Conferencing for Outlook To join a meeting using Polycom Conferencing for Outlook 1 Touch Calendar on the upper right corner of the Home screen My Address is 192 169 1 25 Audio Only r o ES ow E om Figure 2 16 Home Screen with
47. u planned Whenever you schedule a telepresence conference consider time zone differences for the various participants If you want to schedule a conference with a video conferencing site that does not have Polycom telepresence equipment your system administrator or the VNOC must ensure that the site s equipment is compatible with the equipment in the TPX HD room The following steps provide a general guideline for requesting a reservation Your organization s protocol may require you to veer slightly from these steps or to perform additional steps To request a reservation Some organizations have reservation forms used to collect the information needed to schedule and set up telepresence conferences If your organization has one of these forms fill it out before you proceed to step 2 Do one of the following Touch az Help Desk on the Touch Panel and then touch the larger az Help Desk button that appears Ifyou have VNOC services call the VNOC directly using the phone number or email address provided by your organization Schedule your reservation with the Help Desk or the VNOC operator Typically the operator will then Ensure that all the other sites in your telepresence conference have the same reservation Email a confirmation of the reservation to you and the contacts at the other sites 4 3 Polycom TPX HD User Guide 4 4 Polycom Worldwide Headquarters 4750 Willow Road Pleasanton C
48. y Dialing Calls With the Classic UI you can manually dial both video calls and audio calls Manually Dialing Video Calls To manually dial a video call when you are using the Classic UI 1 Touch ad Video Dial The Video Dial screen for the Classic UI appears My Address is 182 158 1 25 Local Content Wn Laptop MT E vila L d rli a Figure 2 23 Video Dial Screen Classic UI 2 Enter the number of the site you want to call using the touch pad and then touch Dial If you make a mistake while dialing touch Back Back to edit the number or touch clear Clear to erase the number and start over 2 28 Hanging Up Calls Using the Touch Panel Manually Dialing Audio Calls To manually dial an audio call when you are using the Classic UI 1 Touch Audio Dial The Audio Dial Screen for the Classic UI appears as shown in Figure 2 22 on page 2 27 2 Enter the telephone number that you want to call using the touch pad and then touch Dial Answer To get an outside line you should dial the number the same way you would dial an ordinary telephone in your organization For example some organizations require you to dial a 9 before the number If you make a mistake while dialing touch Back Back to edit the number or touch Clear to erase the number and start over If you touch the az Help Desk button when an audio call is connected the system
49. y answer the call To answer an audio call gt gt Touch Dial Answer Controlling Audio When you place a video call the audio level defaults to the volume it was set at the last time the TPX was used A horizontal bar on the Touch Panel shows the audio level You can change the audio in these ways e During both video and audio calls touch a Volume Up or a Volume Down to increase or decrease the sound you hear from the far end 7 e During both video and audio calls touch al k Mute to mute or unmute the sound you are sending from your site If the far end is muted the Far End Muted icon appears on the Home screen Far Erd Using the Touch Panel Getting Help This section lists the error message that you may receive on the Touch Panel when you place a call that does not connect It also describes how to contact the Help Desk whenever you need help with the TPX Understanding Error Messages If you make a call using the Touch Panel and the call does not connect you will receive an error message The following table describes these messages The call has ended Your site or the far end hung up the call The far end system rejected the call The far end is already in a call The far end could not be reached You called the wrong IP address or there is no network between your site and the dialed site The site you called could not be located Your site is registered to a gatekeeper and the gatekeeper could
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