才RemoteCall6.0 Visual Support ASP User Guide
Contents
1. Viewer True Color TTue color Wi Fi 3 4G URL URL J PC PC Mobi Mobile RR SUPPORT VP VP me Exce2. OS Android v2 3 x Android v4 0 4 IOS v5 0 1 IOS v6 1 3 3G Wi Fi SI RR SUPPORT J RemoteCall Visual Support Agent PC RemoteCall Visual Support Agent 1 RSUPPORT http www remotecall com 2 gt 3 RemoteCall Agent Download RemoteCall6 0 agent ko KR 4 RemoteCall6 0 agent ko KR Windows Vista UAC 5 6 RemoteCall 27002 ERAT ULWAIProxy RB PHRIEB 22227 70022 HBX SES UTES SES Copyright 2001 2014 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 7 RR SUPPORT 5tepl Remotecall 1 RemoteCal 2 Mobile Video Step2
3. Wherever possible PORT Copyright 2001 2014 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com RR SUPPORT e 2 eee p 7 eee eee eee RemoteCall Visual Support ee 6 PC ee ee RemoteCall Visual Support 7 Agen sm 7 steepl eR a Step2 Step3 App ee Step4 ee RemoteCall Visual Support ee 10 ee a D2 11 Viewer Ss 12 RemoteCall Visual Support pp 13 Ein
4. ID PW RR SUPPORT RemoteCall Visual Support RemoteCall Visual Support PC Windows OS Windows XP Windows 7 PC Pentium 4 1 4 GHz 256MBL Pentium 4 2 0 GHz 512MBI Internet Explorer 6 0 Internet Explorer 9 0 Web FireFox 3 0 FireFox 3 0 Browser Safari 3 0 Safari 3 0 Opera 9 0 Opera 9 0 Chrome 1 0 Chrome 1 0 IP Static NAT Out Bound 80 http 443 https 20222 22 TS RAS BEr 2 270 2 60 4431509 DEN 22222 PAE FRemoteCallf6
5. 22s 0 SERB Eo FE 15 15 ne 8 eA le 0 2 16 RR SUPPORT 16 RemoteCall MMi Copyright 2001 2014 RSUPP
6. lt Android gt lt gt A Copyright 2001 2014 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 18 RR SUPPORT IRE RAS lt Android gt lt gt RR SUPPORT PR SUPPORT For more information about RSUPPORT please visit http www remotecall com http www rsupport com Korea 138 827 10 44 5 11 15 82 70 7011 3900 82 2 479 4429 support kr rsupport com sales kr rsupport com
7. Admin Page gt gt viewer gt Admin Page gt gt viewer gt os RR SUPPORT a oo 9 00000 0000 Viewer Default Viewer Admin Page gt gt viewer gt Admin Page gt gt viewer gt 7 0 viewer a On Off Admin Page gt gt viewer gt Admin Page gt gt viewer gt
8. Admin Page gt gt viewer gt Admin Page gt gt viewer gt PC Viewer viewer Admin Page gt gt viewer gt Admin Page gt gt viewer gt viewer Admin Page gt gt viewer gt Admin Page gt gt viewer gt viewer 150bps 400bps 600bps 150bps 300bps 500bps PC PNG
9. PC Web PC PC Rsupport RemoteCall Cam Viewer Viewer Cr
10. SMS 7727022 lt 1 lt 570 756 2 20 7 00 77 4 Install 5 App RR SUPPORT 5tep4 1 App OK viewer 6 OK IOSBRARWIR FEF GUE RIT 2 SEIRERIESRIIEPREUEN ERIISREEPM ARR ERRRYHENEAE 78 Q8 HFS 7 WHS CB send 29 29 KB Recieve 4 07 MB Gateway Wi Fi 640 x 480 300 bps 69 RemoteCall Visual Support RR SUPPORT ey SSL SSL ee
11. A 0 0 00000 RR SUPPORT RemoteCall Visual Support Admin Page gt gt v v v 7 M8 QE HB 065 DC Ese 6 viewer Copyright 2001 2014 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 13 RR SUPPORT
12. PC or Rsupport RemoteCall Capture RR SUPPORT 00 03 58 viewer Admin Page gt gt viewer gt gt PC C Users Public Documents RSupport RemoteCall Recorded Files Admin Page gt gt viewer gt Flash Admin Page gt gt viewer gt Flash AiewergniE NN OH Viewer Flash Off Default Viewer Flash ON
13. info kr rsupport com USA 333 Sylvan Avenue Suite 110 Englewood Cliffs NJ 07632 USA Phone 1 888 348 6330 Fax 1 888 348 6340 Tech support us rsupport com Sales sales us rsupport com Info info us rsupport com Japan 105 0001 1 2 20 3 Cw TEL 81 3 3539 5761 FAX 81 3 3539 5762 VW support jp rsupport com Sales sales jp rsupport com Info info jp rsupport com China 38 2203 101 86 10 8256 1810 86 10 8256 2978 support cn rsupport com sales cn rsupport com info cn rsupport com Copyright 2001 2014 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 20
14. 1 025 2 75829 2 PC viewer 1507 Wherever possible PORT Step3 App SMS App SMS Admin Page gt gt gt Admin Page gt gt gt 1 APP 2 lt BPUETEEA Android SGA gt 3 http v startsupport com URL RemoteCall App es lt EPUEE EFFIOSISIEG AER 3
15. 2 viewer EAA MAME HIZEY 00 0600 4 Oe viewer Off Default viewer On Pe REG gt 0 02 4 Rs d pb D 9 viewer Default viewer RR SUPPORT Admin Page gt gt viewer gt viewer Oe REG sonmes 00 Copyright 2001 2014 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 17 RR SUPPORT RemoteCall Visual Support home
16. Viewer gt Viewer 2 25 200 Viewer 9 PC Viewer 90 PC PNG PC gt
17. ORT Co Ltd ALL RIGHTS RESERVED www rsupport com RR SUPPORT gt 3G 4G Mobile Support Wi Fi gt gt gt activity PC Agent Viewer Sess ion
18. RR SUPPORT RemoteCall6 0 Visual Support ASP User Guide RemoteCall Visual Support Sep 2014 1507 RemoteCall6 0 Visual Support ASP User Guide Guide Version 1 0 2 Copyright 2014 RSUPPORT Co Ltd All Rights Reserved RSUPPORT RSUPPORT RSUPPORT I RSUPPORT Windows 95 98 ME NT 2000 2000 Server XP Server 2003 Vista Server 2008 7 Microsoft Corp Android Google Inc iOS Apple Inc
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