SonicWALL Email Security User's Guide
Contents
1. Lara ntan nanna nanna nannnnntnnnnazznna 5 Ending Your Junk Box Session nn nnnnn nani nn an nt nnr nata an nntnnrntnnnnnznnnn na 5 Anti Spam Techniques iii te ia te 7 Managing Allowed and Blocked Lists nn nennnn nn nr nnnnm nanna 7 Adding People to the Allowed or Blocked Lists nn nn 7 Deleting People from the Allowed or Blocked Lists ennnnnnnnnn 8 Adding Companies or Domains to the Allowed or Blocked Lists 20 ss ssseeemnnnnnznn 8 Adding a Company or Domain to the Allowed List 9 Deleting a Company or Domain L nn nn rna nanna nt ant 9 Adding Lists to the Allowed List seen nnnnnnnnnnnnnnannnnnnnntanannnnznnan na 9 Configuring Anti Spam Aggressiveness en neennnnnn ann nanna nt 10 Screening Messages in Other Languages nanna 12 Configuring Language Preferences for SonicWALL Email Security sssseeeeenni 12 Configuring Language Preferences for your Junk Box Summary eessesssenenzzonzenzn 13 DOINGS arene cies So ese Ace A A Kai 15 Spam Management iksi eee terri ai ae eee Rie 15 Assigning Delegates for the JUNK BOX 6 nn nn nanna rna nanna 16 Removing a Delegate iee Ai eA A E AAE i a a 17 JUANR BOX SUMMARV iii tat i A bee aed aaea AATA aE aT a Gates 17 Send Simple no graphics Summary or Graphical Summary Lssseeennnennnnanzennnznzzn 19 Reports amp Monitoring ovis cei ki e a a e a sa 21 Inbound Good vS Junk Email sisir auae eheadecaeesd reat ia sa rd g uit 22 Outbound Good v2. SONICWALL gt A MPA l B EMAIL SECURITV r 7 MailFrontier Junk Box Anti Spam Settings Reports profilet Techniques Reports Reports Overview Since Jul 2006 Reports Overview Total inbound email processed for organization 970 Total inbound junk email identified for organization 203 Select the report you want to view by clicking the appropriate link to the left Each report allows you to select the time frame for which you want the report run hourly daily or monthly 22 Chapter 5 Reports amp Monitoring Inbound Good vs J unk Email The Inbound Good vs J unk page illustrates the number of incoming email that is good versus junk email Values are shown in number of messages per day and also according to the percentage of good versus junk SONICWALL gt EMAIL SECURITY MailFrontier Efri Reports Reports Overview Inbound Good vs Junk Outbound Good vs Junk Junk Email Breakdown ie X Be Junk Box Anti Spam Settings Reports Techniques A Downloads Help Inbound Good vs Junk Hourly Dail Monthly Day Number of Users Protected B Junk Email All Spam All Virus All Phishing Policy and DHA IB Good Email 0 0 08 30 06 0 0 5 28 EE D01210 13 7296 M 4 19 ie 08 28 06 17 8170 INNGONNZZANANINI 0 0 08 27 06 0 0 0 0 08 26 06 0 0 0 0 08 25 06 0 0 20 ac 08 24 06 89 9716 3 3 lill Outbound Good vs Junk Email SonicWALL Email Securi
3. e Reports A Downloads B Help C brian qa2003 com b Toaddadelegate 1 Clic The k the Add button Add New Delegate screen appears https 10 0 86 13 SonicWALL Add Delegates Mozil SONICWALL gt EMAIL SECURITY MailFrontier Add New Delegate Find users whose email address starts with 1 10 of 72 Display 10 Add Delegate Email Address of Delegate a oO admin qa2003 com Oadministrator qa2003 com Claliceqa2003 com C bakim qa2003 com C bhuvani qa2003 com C bob qa2003 com CI brian qa2003 com CI bsconiblio qa2003 com Cl chad qa2003 com CI default qa2003 com Add Delegate 1 10 of 72 Display 10 10 0 86 13 8 Adblock SonicWALL Email Security 7 0 User Guide 17 2 Select a delegate from the list If there are too many users to display to search for the user type the user s name in the text box and click Go 3 Enter the email address of the delegate in the textbox 4 Click the checkbox adjacent to the preferred delegate 5 Click Add Delegate Removing a Delegate gt To remove a delegate 1 Click the delegate that you want to remove 2 Click the Remove button in the Delegate window Junk Box Summary When SonicWALL Email Security moves junk and likely junk messages to your J unk Box you can choose to be notified periodically by email SONICWALL 7 a a P EMAIL SECURITY ti vax L 6 Ma
4. http twinpeaks corp example com Junk blocking by SonicWALL Inc 20 Chapter 4 Settings https 10 0 86 13 Junk Box Summary Mozilla Firefox Junk Box Summary for biz example com The 24 emails listed below have been placed in your personal Junk Box since your last Junk Box Summary and will be deleted after 90 days To receive any of these messages click Unjunk The message will be delivered to your inbox and the sender will be added to your Allowed list so their emails are never blocked Junk Box Summary Unjunk View johnn6180solutions com Re 180 Advertising Unjunk View dmeswzzainGhotmail com YES Earn a Doctors income wi Unjunk View support ebay com Win Free Stuff Unjunk View spammer corp net Take Some Viagra its Cheap Unjunk View jlef mbi2 com Enlarge another bodv part Unjunk View sallvEgetitup com Nigerian Prince wants vour PIN number Unjunk View edd aled net Mortgage rates that are just OK Unjunk View aber ls i ua 95 off of our Yahts Unjunk View savefreal profesions com Become a surgeon in only two weeks Unjunk View openit dareyou com Open this attachment crack exe Unjunk View cuz find family com Xour long lost half cousin Unjunk View tic tac halatosis com Does your breath stink Mine did Unjunk View smash mouthGonthesun com Hey now your an all star go play Unjunk View wow cards
5. or have no opinion For example you might want to receive all messages in German but want to block messages in another language You might also have no opinion about receiving messages in other languages SONICWALL gt bi va m b A EMAIL SECURITV Lj A o D MailFrontier 4 Junk Box Anti Spam Settings Reports Downloads profilei Techniques Anti Spam Techniques Help L Adhere to Corporate defaults This screen enables users to allow or block emails in the languages listed below Choose Allow All to allow all email in a language without any screening Choose Block All to block all email in a language Foreign Languages Choose No Opinion to allow email in a language to be screened by all filters installed in SonicWALL Email Security Allow All Block All No Opinion English oO O 6 German 6 French 6 Spanish 6 Arabic Baltic Chinese Cyrillic Greek Hebrew Japanese Korean Thai Turkish 6 Vietnamese Applv Changes For each language decide if vou want to receive or block messages in that language e To receive all messages in a language click the button under Allow All adjacent to the language e To block all messages in a language click the button under Block All adjacent to the language Click No Opinion for a language to receive messages in that language All messages in languages for which you choose No Opinion are screened for spam and all other filters in SonicWALL Email Security Note e English is no
6. Anti Spam Techniques Anti Spam Aggressiveness Foreign Lanquages SonicWALL Email Security 7 0 User Guide 11 Note e The Adhere to Corporate Group Defaults checkbox allows you to follow your IT department s recommendations If your IT department enforces these settings the checkbox is dimmed you cannot change blocking levels rf LQ dB g w Junk Box Anti Spam Settings Reports Downloads Techniques Help i i Adhere to Corporate defaults Select the aggressiveness levels appropriate to you Mild Medium Strong 1 2 3 5 Selecting a stronger setting will make SonicWALL Email Security more responsive to other users who mark a message as spam SMART Network Aggressiveness a o 8 O Selecting a stronger setting will make SonicWALL Email Security more likely to mark a message as spam Adversarial Bayesian Aggressiveness oO 8 Q o Se ecting a stronger setting will make messages with the content below more likely to be marked as spam Sexual Content 8 Offensive Language o Get Rich Quick Q Gambling o E e D Advertisements Q 6 E Images O O oO Apply Changes Configuring SMART Network Aggressiveness Settings You can adjust the SMART Network Aggressiveness settings to customize the level of influence community input has on organization spam blocking produced by the Self Monitoring Active Response Team SMART network Updates are provided to your gateway server at defined intervals To a
7. and Customer s sole and exclusive remedy under this limited warranty will be shipment of a replacement product At SonicWALL s discretion the replacement product may be of equal or greater functionality and may be of either new or like new quality SonicWALL s obligations under this warranty are contingent upon the return of the defective product according to the terms of SonicWALL s then current Support Services policies This warranty does not apply if the product has been subjected to abnormal electrical stress damaged by accident abuse misuse or misapplication or has been modified without the written permission of SonicWALL DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WARRANTY ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE NONINFRINGEMENT SATISFACTORY QUALITY OR ARISING FROM A COURSE OF DEALING LAW USAGE OR TRADE PRACTICE ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS THE ABOVE LIMITATION MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION This disclaimer and exclusion
8. be deleted after 30 days To receive any of these messages dick Unjunk The message will be delivered tg youri From Unjunk l View tukinokimiwo yahoo co jp SBEQBASUTT Unjunk View jseltzer me com Atno madden Unjunk View drizzle214 ro ocn ne jp o Unjunk View ysnytwbvhlalj yahoo com Message subject Unjunk View efbmicroscopylio propertyw com No mahayana ISO 2022 JP B gqCCyIKSI2yCyZDnicCCs4_xgqmC54qukVNGamV Unjunk View migekoemusicfew ekoemusic com Burn pounds off with Anatrim Unjunk View erwou hushmail com ist lurk Box Threat Likely Spam Likely Spam Likely Spam Likely Spam Likely Spam Spam Spam IMPORTANT e Configure your web browser s pop up blockers to allow pop ups from your organization s SonicWALL Email Security server before using SonicWALL Email Security because many of the windows are pop up windows 4 Chapter 2 Logging In to Your J unk Box b To log in to your J unk Box 1 Log in with your user name and password The Login Window appears 2 Choose the appropriate domain from the list if necessary Your personal J unk Box appears with any messages that have been flagged as spam or other unwanted email Search in Subject MW Go Show Spam Show Likely Spam Show Phishing Show Likely Phishing Show Virus Show Likely Virus Show Policy Show Other You can display all junk mail likely junk mail or other unwanted email if your organizatio
9. button in your Outlook toolbar i Qun SonicWALLES 5 Help k 4 The junk message is moved from your inbox to your Deleted Items folder Note e To access your SonicWALL ES account click the SonicWALL ES button and log in with the information your administrator has given you From here you can view and sort the J unk Box containing messages that did not reach your Outlook inbox installing the J unk Button If you do not already have the Junk Button for Outlook installed you can install it easily It is distributed as snwljunkbutton msi If you don t have this file ask your SonicWALL Email Security administrator to send it to you gt To install the J unk Button 1 Save the zip file to your computer N Close Microsoft Outlook by choosing File and then Exit J ust clicking the Close button may not close all the associated Outlook windows Double click the zip file and then double click the executable Accept the installation terms and click Next Accept the installation location and click Next Click Finish to complete your installation NOW BW Restart Outlook and check that the J unk Button toolbar has been installed Note e If Outlook does not restart properly restart your computer Index Svmbols Deleted Items folder 25 A adding a delegate 16 companies or domains allowed blocked lists 8 lists allowed list 9 people allowed blocked lists 7 address conflicts 7 Adversarial B
10. jat http www casinodelrio com pop faq phpIf for some reason we fail to answer your question please contact our Customer Service Manager directly at csmanager casinodelrio com Please include your account user name Casino Del Rio is committed to serve all our customers 24hrs a day 7 days a week Thank you once again for your patience and patronage One of our representatives will immediately contact you Sincerely Customer Support ManagerCasino JDel RioE mail Support CasinoDelRio comToll Free i 866 546 0454Toll Free l 866 814 2415International l 268 481 2358Toll Free Fax 1 800 869 3285 1 866 814 2419Fax A nen AQA aaree ee l lummn Prime E Done To view the header information click the Raw Mode option Ending Your J unk Box Session When you are done managing your Junk Box click the Log out button in the upper left corner of the screen or close the browser window 6 Chapter 2 Logging In to Your J unk Box SonicWALL Email Security 7 0 User Guide 7 Anti Spam Techniques Managing Allowed and Blocked Lists Use the Anti Spam Techniques window to create your own lists of senders from whom you want to allow and block email SonicWALL Email Security provides separate lists for people companies domains and mailing lists For each type of list click the Allowed and Blocked tabs to see the different allowed and blocked lists You can search for allowed and blocked names company and lists in the Anti Spam Techn
11. name of the company or domain you want to delete 2 Click the Delete button to delete that company from the Allowed list Adding Lists to the Allowed List Email messages from mailing list servers do not always come from the same email address or FROM field in the address The email messages are from the person who posted the message to the list server and the message is to TO the mailing list The list sections looks at both the FROM and TO fields and allows only mailing list mail You can only add and delete Allowed lists gt To add lists to Allowed Lists 1 Click the Anti Spam Techniques button 2 Click the Lists link The Lists window appears 3 Click Add to add mailing lists to Allowed Lists 10 Chapter 3 Anti Spam Techniques The Add Lists window appears http 10 202 202 28 SonicWALL OK A E Add Close Add Mailing List to Allowed List Enter the mailing lists separated by a carriage return 4 Enter the addresses of the lists 5 Enter a carriage return between each list 6 Click Add The updated Allowed Lists window appears Configuring Anti Spam Aggressiveness The Anti Spam Aggressiveness window allows you tailor SonicWALL Email Security to your preferences This window is optional SonicWALL recommends using the default setting of Medium or 3 unless you require different settings for specific types of spam blocking SONICWALL EMAIL SECURITY MailFrontier profilei
12. 4 31 a 08 29 06 3 23 o 0 i 8 US 0 0 o 0 5 2906 cas 3 18 ING 4 2490 eee 08 28 06 4 24 o 0 1 6 E o 0 SonicWALL Email Securitv 7 0 User Guide J 25 Junk Button for Microsoft Outlook This chapter describes the SonicWALL J unk Button for Outlook a small application that can be added to Microsoft Outlook The J unk Button allows end users to report spam messages to the SonicWALL GRID Network The GRID Network s ability to detect spam is enhanced each time a user uses the Junk Button e Feature Overview section on page 25 e How Does the Junk Button Work section on page 25 e Using the Junk Button section on page 25 Feature Overview When a user presses the J unk Button the highlighted email message is moved to the user s Outlook Deleted Items folder and the message s thumbprint is added to the GRID Network thumbprint database As more thumbprint reports accrue about a message SonicWALL Email Security appliances and installations are more likely to filter that message as spam so that other users do not see it Benefits e Empowers users Users are not just getting rid of their own spam they are helping themselves and other users around the world e Improves enterprise spam filtering The enterprise benefits from the human intelligence of its members because the amount of spam the organization as a whole receives is reduced e Decreases helpdesk reque
13. SONICWALL SonicWALL Email Security User s Guide Version 7 0 SonicWALL Inc 1143 Borregas Avenue Sunnyvale CA 94089 1306 Phone 1 408 745 9600 Fax 1 408 745 9300 E mail info sonicwall com Copvright Notice 2008 SonicWALL Inc All rights reserved Under the copyright laws this manual or the software described within can not be copied in whole or part without the written consent of the manufacturer except in the normal use of the software to make a backup copy The same proprietary and copyright notices must be affixed to any permitted copies as were affixed to the original This exception does not allow copies to be made for others whether or not sold but all of the material purchased with all backup copies can be sold given or loaned to another person Under the law copying includes translating into another language or format Specifications and descriptions subject to change without notice Trademarks SonicWALL is a registered trademark of SonicWALL Inc MailFrontier Inc the MailFrontier logo MailFrontier Self Monitoring Active Response Team SMART Network and MailFrontier Software are trademarks or registered trademarks of SonicWALL Inc SonicWALL Inc the SonicWALL logo SonicWALL Self Monitoring Active Response Team SMART Network and SonicWALL Email Security are trademarks or registered trademarks of SonicWALL Inc Lotus Notes is a registered trademark and Domino is a trademark of IBM Mic
14. ayesian Aggressiveness 11 allowed list adding 9 allowed blocked lists 7 adding companies or domains 8 adding people 7 deleting 9 deleting people 8 anti spam aggressiveness settings 10 B blocking foreign languages 12 lists 7 Cc companies or domains 9 configuring Adversarial Bayesian Aggressiveness 11 language preferences 12 SMART Network Aggressiveness 11 D delegates for junk box 16 deleting companies or domains allowed blocked lists 9 delegate 17 junk mail 4 people from allowed blocked lists 8 spam 2 Directory Harvest Attacks DHA 24 SonicWALL Email Security User s Guide uCA displaving junk mail 4 downloading reports 21 F foreign languages blocking 12 preferences 12 G graphical junk box summary 19 J junk box 1 delegates 16 searching 4 junk box summary 1 17 configuring language preference 13 language 17 simple or graphical 19 junk mail deleting 4 displaying 4 junk message 1 L languages junk box summary 17 logging in 3 4 logging out 5 M messages junk 1 processed 22 unjunking 5 viewing content 5 R reports 21 downloading 21 Inbound Good vs Junk 22 Junk Email Breakdown 24 Outbound Good vs Junk 23 time frame 21 g S searching corporate junk box 4 Self Monitoring Active Response Team see SMART 11 settings Adversarial Bayesian Aggressiveness 11 anti spam aggressiveness 10 junk box summary 17 SMART Network Aggressiveness 11 spam filtering 15 signing off 5 simpl
15. b1i2 com Enlarge another bodv part Unjunk View sally getitup com Nigerian Prince wants your PIN number Unjunk View edd aled net Mortgage rates that are just OK Unjunk View aber ls i ua 95 off of our Yahts Unjunk View save real profesions com Become a surgeon in only two weeks Unjunk View openitfdarevou com Open this attachment crack exe Unjunk View cuz find family com Xour long lost half cousin Unjunk View tic tac halatosis com Does your breath stink Mine did Unjunk View smash mouthGonthesun com Hey now your an all star go play Unjunk View wow6cards for all com Plaving cards of Canada s Most Wanted Unjunk View mr tinglesfpetstvlist com Pajamas for vour Poodie Unjunk View info paypal com Pavpal lost vour info Please submit again Unjunk View strawberry jami2 net Platinum Membership to the Jam Club View sir mixalot com I like big butts and I can not lie Unjunk View hard drivefvourpc com A Message From Xour Computer I need updates Unjunk View warning alertsPC com Alert Read this Click on buttons or BOOM Unjunk View 31331Ghaxor i ua 133t H x0r eZ xPi0ts Unjunk View ez speller com Learn to read words like a Pro Unjunk View biggvEfat guru com Secret strategies of staving unemploved and fat Unjunk View opportunity yesyoucan com Crop dusting jobs for Arab Americans To manage your personal junk email blocking settings use your standard username and password to log in here
16. djust your collaborative settings click one of the radio buttons from Mild 1 to Strong 5 A setting of 5 means that you are comfortable with the collective experience of the SonicWALL user community A setting of 1 or 2 indicates that you are skeptical of the collective experience and want to judge more email for yourself Configuring Adversarial Bayesian Aggressiveness Settings This aggressiveness setting determines how likely an email message is to be identified as junk email This is the foundational setting for the Bayesian statistical contribution to spam blocking Selecting a stronger setting makes SonicWALL Gateway more likely to mark a message as spam Determining Amounts and Flavors of Spam You can determine how aggressively to block particular types of spam including sexual content offensive language get rich quick gambling and advertisements For each of the spam flavors e Choose Mild checkbox 1 to be able to view email that contains terms that relate to these topics 12 Chapter 3 Anti Spam Techniques e Choose Medium checkbox 2 through 4 to cause SonicWALL Email Security to tag this email as likely junk e Choose Strong checkbox 5 make it more likely that email with this content is junked Screening Messages in Other Languages The Foreign Languages window allows you to use the language in which a message is written as a criteria for receiving the message For each language you can choose allow block
17. e automatically added to your allowed list gt To unjunk a message 1 Click the box to the left of the message to select the message you want to retrieve 2 Click Unjunk The senders of any messages you unjunk are added to your list of allowed senders future messages from these senders are delivered directly to your Inbox gt To unjunk all messages 1 Click Check All 2 Click Unjunk Viewing Message Content Depending on your organization s configuration you can view the message content by clicking the View link in the Junk Summary Message For security reasons SonicWALL Email Security displays only the text portions of the message and does not display graphical images http hedgehog SonicWALL Message View Mozilla Firefox TEX Message View SONICWALL gt EMAIL SECURITY UnJunk Message Subject Win Free Travel From Casino Del Rio lt support casinodelrio com gt To challengereply SonicWALL com Date Received Sun Dec 17 2003 17 01 04 PM PDT Message Size 44K Threat Spam Category Gambling Message Content 8 Text Context Only Raw Mode Dear Guest Thank you for contacting Casino Del Rio This is an jautomated e mail letting you know that we have just received your email containing the subject Re Withdrawal Request In a very short time one of our representatives will respond to your request Meanwhile you might want to have a look at our FAQ section for a list of Frequently Asked Questions and Answers
18. e junk box summary 19 SMART 11 snwljunkbutton zip 26 SonicWALL ES account 26 spam management 15 spam filtering settings 15 T thumbprint 25 U unjunking mail 2 5 V viewing message content 5 AW SonicWALL Email Security User s Guide SonicWALL Inc 1143 Borregas Avenue T 1 408 745 9600 www sonicwall com SONICWALL D Sunnyvale CA 94089 1306 F 1 408 745 9300 PN 232 001158 00 2008 SonicWALL Inc is a registered trademark of SonicWALL Inc Other product names mentioned herein may be trademarks and or registered trademarks of their respective companies Specifications and descriptions subject to change without notice
19. e language packs on your computer 5 If you prefer check the Plain Summary no graphics checkbox 6 Check the Send J unk Box Summary to delegates checkbox if you want to send summaries to a delegate If you have not yet assigned a delegate navigate to the Settings gt Delegate page 7 Choose one of the options for the junk summary o All junk messages o Only likely junk 8 Click Apply SonicWALL Email Security 7 0 User Guide 19 Send Simple no graphics Summary or Graphical Summary You can receive the Junk Box Summary as a simple list or in a more graphical format The first illustration shows a simple list the second illustration shows a more graphical presentation https 10 0 86 13 Junk Box Summary Mozilla Firefox Junk Box Summary for biz example com The 24 emails listed below have been placed in your personal Junk Box since your last Junk Box Summary and will be deleted after 90 days To receive any of these messages click Unjunk The message will be delivered to your inbox and the sender will be added to your Allowed list so their emails are never blocked Junk Box Summary Unjunk View johnn6180solutions com Re 180 Advertising Unjunk View dmeswzzainGhotmail com YES Earn a Doctors income wi Unjunk View supportfebav com Win Free Stuff Unjunk View spammer corp net Take Some Viagra its Cheap Unjunk View jlef m
20. eting People from the Allowed or Blocked Lists gt To delete people from Allowed or Blocked lists 1 Click the Anti Spam Techniques button 2 Click the checkbox adjacent to the address to delete that address from the Allowed list 3 Click Delete Adding Companies or Domains to the Allowed or Blocked Lists gt To add companies or domains to Allowed or Blocked lists 1 Click the Anti Spam Techniques button 2 Click Companies from the left hand navigation menu A list of companies is displayed Note e Some company addresses are adjacent to a dimmed checkbox These addresses are on the organization Allowed list users cannot delete these companies 3 Click Allowed to view the companies and domains in the Allowed list SonicWALL Email Security 7 0 User Guide 9 Adding a Company or Domain to the Allowed List gt To enter the name of the company or domain into your allowed list 1 Click the Add button http 10 202 202 28 SonicWALL GP Add Add Domains to Allowed List Enter the domains separated by a carriage return 2 Enter the Web address you want to allow If you add multiple addresses press Enter after each one NOTE Specify full domain names in this format example com or example gov Domain names such as gov or com are not valid entries 3 Click Add to add a company or domain Deleting a Company or Domain gt To delete a company or domain 1 Check the check box adjacent to the
21. for all com Playing cards of Canada s Most Wanted Unjunk View mr tingles petstylist com Pajamas for your Poodle Unjunk View info paypal com Pavpal lost vour info Please submit again Unjunk View strawberry jami2 net Platinum Membership to the Jam Club Unjunk View sir mixalot com I like big butts and I can not lie Unjunk View hard drivefvourpc com A Message From Xour Computer I need updates Unjunk View warning alertsPC com Alert Read this Click on buttons or BOOM Unjunk View 31331 haxor i ua 133t H xOr eZ xP10ts Unjunk View ez speller com Learn to read words like a Pro Unjunk View biggvfEfat guru com Secret strategies of staving unemploved and fat Unjunk View opportunity yesyoucan com Crop dusting jobs for Arab Americans To manage your personal junk email blocking settings use your standard username and password to log in here http twinpeaks corp example com Junk blocking by SonicWALL Inc SonicWALL Email Security 7 0 User Guide 21 Reports amp Monitoring The reports in this module show statistics for your organization not just your own spam Click the Reports amp Monitoring button to view them The Reports Dashboard provides a lot of information about SonicWALL Email Security at a glance These charts display statistics for the last 24 hours and are updated hourly Clicking the Refresh Reports button causes the data in these reports to be updated with the most current data
22. ilFrontier Junk Box Anti Spam Settings Reports Downloads profilei Techniques Settings Help Spam Management o Adhere to Corporate defaults Junk Box Summary Frequency of summaries 7Days Time of day to send summary Any timeof day 2 within an hour of 1AM Day of week to send summary B Any day of the week send summary on Monday v Language of summary email English a Send plain summary no graphics Send Junk Box Summary to O delegates When checked the summarv email will be sent to the delegate not to the original recipient Summaries include 6 All junk messages only likely junk hide definite junk Apply Changes gt To manage your junk summary settings 1 Choose the default email frequency for J unk summaries from the drop down list Your choices range from never to 14 days 2 Choose the Time of day to receive the J unk summary 3 Choose the Day of the week to receive the J unk summary 4 Choose the Language in which to view your J unk summary You can choose to view the your junk summaries in the following languages o English o Japanese 18 Chapter 4 Settings Chinese Traditional Chinese Simplified Korean Dutch French German Spanish Brazilian Portuguese Russian Hindi Norwegian Swedish Italian O20 Q 06 0 B 0 00 Or 1Or O 70 OD Note e To correctly display the Junk Summary in a language other than English you must install the appropriat
23. iques window Click Search and type the name of the person company or list Note e An email address or domain cannot be simultaneously on the Allowed and Blocked lists If you add an address in one list that already exists on the other SonicWALL Email Security removes the address from the other list Adding People to the Allowed or Blocked Lists gt To add people to Allowed or Blocked lists 1 Click the Anti Spam Techniques button The Anti Spam Techniques window appears oy l L SONICWALL gt 1 o L ab EMAIL SECURITY L t MailFrontier Junk Box Anti Spam Settings Reports Downloads profilei Techniques Anti Spam Techniques 2 Help People z 1 3 Display 10 ompanies Allowed Blocked Add Delete Search Go Sender s Email Address a Address Source 800usbanks usbank email com service donot reply paypal com shiva actisl actis de 1 3 Display 10 v 2 Click Allowed to add people to the Allowed list 8 Chapter 3 Anti Spam Techniques 3 Click Add to add a person The Add Sender to Allowed List dialog appears http 10 202 202 28 SonicWwALL E DOR a oF Add Close Add Sender to Allowed List Enter the people s email addresses separated by a carriage return Add Cancel Done Adblock 4 Enter the email address of the address you want to allow If you add multiple people press Enter after each one 5 Click Add Del
24. k Box Summary Unicode UTF 8 Fie Edit View Tools Message Help i e s we X Reply Reply All Forward Print Delete Admin Date Wednesday September 06 2006 7 49 PM To you example com Subject Junk Box Summary Junk Box Summary Messages received by your organization in the past 24hours 2282 Junk e 627 Good E Junk Emails Blocked 28 The emails listed below have been placed in your personal Junk Box since your last Junk Box Summary and will be deleted after 30 days To receive any of these messages dick Unjunk The message will be delivered to your inbox Visit Junk Box From Subject Threat Unjunk View tukinokimiwo yahoo co jp SAREQDB AGUTI Likelv Spam Unjunk View jseltzer me com Atno madden Likely Spam Unjunk View drizzle214 ro ocm ne jp o Likely Spam Unjunk view ysnytwbvhlalj yahoo com Message subject Likely Spam Unjunk View efbmicroscopylio propertyw com No mahayana Likely Spam ISO 2022 JP 7B gqCCyIK9I2yCyZDnicCCs4 xgqmC 54qukVNGomV Unjunk View migekoemusicfew ekoemusic com Burn pounds off with Anatrim Spam Unjunk View erwou hushmail com Spam 2 Chapter 1 About SonicWALL Email Security Deleting Spam You can scan these messages to see if there are any messages you want to receive which were miscategorized as J unk If you see a message you want to receive click the Unjunk link next to it and the message is sent to your Inbox The sender of any messages that you unjunk is added to your
25. list of allowed senders and their messages are not marked as junk in the future Depending on the settings for your organization s installation of SonicWALL Email Security you might also have a View link in the J unk Box summary message Click the link to view the contents of the message to assist in determining whether it is spam If you do not care about the messages in the J unk Box you can leave them there They are automatically deleted later SonicWALL Email Security 7 0 User Guide 3 Logging In to Your Junk Box When SonicWALL Email Security determines that a message contains a threat or a likely threat it stores the message in a J unk Box on the server and alerts you by email as shown in You can log in to your Junk Box to view messages that were junked by SonicWALL Email Security Log in to SonicWALL Email Security using the link that your IT administrator gave you or by clicking the link in the Junk Box Summary message you receive Junk Box Summary Unicode UTF 8 File Edit View Tools Message Help ss X Reply Reply All Forward Print Delete From Admin Date Wednesday September 06 2006 7 49 PM To you example com Subject Junk Box Summary LOX ir Junk Box Summary Messages received by your organization in the past 24 hours 2282 Junk 85 627 Good ES Junk Emails Blocked 28 The emails listed below have been placed in your personal Junk Box since your last Junk Box Summary and will
26. n has configured SonicWALL Email Security to screen for viruses phishing or email that contains content your organization has chosen to manage through policies Searching in Your J unk Box gt To search for email messages in your J unk Box 1 Enter a word or partial word in the Search text box Search is not case sensitive 2 Select the field you want to search in Subject From or Date Date formats can be entered as MM DD YY or MM DD YYYY 3 Click Go To search for specific email threats check or deselect check boxes under the Search text box and click Go As an example suppose you wanted to see only messages that were Spam or Likely Spam To do this select the Show Spam and Show Likely Spam check boxes deselect all other check boxes and click Go Deleting Messages Once you have determined that a message was correctly placed in your Junk Box you can delete one message at a time or all the messages gt To delete individual messages 1 Select a message 2 Click Delete gt To delete all messages 1 Click Check All 2 Click Delete If you do nothing these messages are automatically deleted after the number of days configured by the SonicWALL Email Security administrator SonicWALL Email Security 7 0 User Guide 5 Unjunking Messages If an email message is incorrectly sorted into your J unk Box you can remove it from the junk box and restore it to your inbox Depending on your settings the sender can b
27. ort for one 1 year from the date of purchase SonicWALL Email Security appliances are integrated hardware and software solutions which include SonicWALL Email Security software SonicWALL Email Security appliances are subject to the terms and conditions of SonicWALL Inc s applicable license agreement Updates to the SonicWALL Email Security software SonicWALL Spam Signature Updates and technical support may be purchased on an annual basis AntiVirus support is optionally available Table of Contents Table of Contents iii cei a ra a i PROT ACG a suave vanuceckwuarencisnsonenienstaauamedaeatedeenen i Documentation Overview 0 ececccecceceeeeeeeeeeeeeeeeecaaeeeeeeeeecaaeeeeeaeeeseaaeeesaeeeseeeeseiaeeteeas i Documentation Conventions nn ane aa aaraa aran askak iil i Finding Online Help L eaa a aaa anaa A Na araa oaia kaaa i About SonicWALL Email Security sseeeennnennnnnnnznnnnnnzzznnnnnnzznznnnnznzmnennnzzzmennzn 1 When A Message is Flagged as Junk LL nenn nn nanna ann nan nn 1 Del ting SS DANY serret ara a aa kaataa 2 Logging In to Your JUNK BOX wiccs ec ccccisrctdcenteccssesexavnennieccecssnaiennausasecnen nrcadsensaueetesavnes 3 Searching in Your JUNK BOX cceecceeeseceeeeeeeeeaeeeeeeeeecaaaeeeceeeeseaaeseeaaeeseaeeeseaaeeeeieeeseaeeeeaes 4 Deleting Messa es ii a A AT RETKEN 4 Unjunkin Messa es sites rei keep iii ut bida ig in ig ppt ti u A boas ERE set 5 Viewing Message Content
28. rosoft is a registered trademark and Microsoft Server is a trademark of Microsoft Corporation Microsoft Windows 98 Windows NT Windows 2000 Windows XP Windows Server 2003 Windows Small Business Server 2003 Windows Small Business Server 2008 Internet Explorer and Active Directory are trademarks or registered trademarks of Microsoft Corporation Firefox is a trademark of the Mozilla Foundation Netscape is a registered trademark of Netscape Communications Corporation in the U S and other countries Netscape Navigator and Netscape Communicator are also trademarks of Netscape Communications Corporation and may be registered outside the U S Adobe Acrobat and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the U S and or other countries Other product and company names mentioned herein may be trademarks and or registered trademarks of their respective companies and are the sole property of their respective manufacturers Limited Warranty SonicWALL Inc warrants that commencing from the delivery date to Customer but in any case commencing not more than ninety 90 days after the original shipment by SonicWALL and continuing for a period of twelve 12 months that the product will be free from defects in materials and workmanship under normal use This Limited Warranty is not transferable and applies only to the original end user of the product SonicWALL and its suppliers entire liability
29. s JUNK Email L nr nn ntrama an anna ntnn nt 23 Junk Email Breakdown art mA tna ann nn nn nn nnznnnnnn nanna 24 Junk Button for Microsoft Outlook semen nneeennnnzzzznnnnnzznnnnnnnnmnnnannzzmmn nn 25 Feature OVErVIEW i iii ae AEE a 25 How Does the Junk Button Work L nn nn nnnn nanna nn nanna nt 25 SonicWALL Email Security User s Guide b ioo S g Using the JUNK Button serria a aeaa aaae 25 installing the Junk Button ss sen nnnnn nn nn nnnnn nn nn nannti nn tna nt nn nn tna 26 li fa La ARPA 27 AW SonicWALL Email Securitv User s Guide SonicWALL Email Security 7 0 User Guide i Preface SonicWALL Email Security guards the perimeter of the organization against the costly dangerous and growing threats to corporate email Threats are stopped before they infiltrate corporate mail servers and employee inboxes SonicWALL Email Security secures email connections and blocks unwanted email while ensuring timely delivery of all legitimate email SonicWALL Email Security provides the most comprehensive and effective spam blocking available The solution filters email uniquely for each user taking into accounts the varying preferences and patterns of each user SonicWALL s solution is dynamic self learning and self running SonicWALL Email Security provides protection against all forms of email threats from entering your Inbox Documentation Overview SonicWALL provides documents to install administer and
30. shall apply even if the express warranty set forth above fails of its essential purpose DISCLAIMER OF LIABILITY SONICWALL S SOLE LIABILITY IS THE SHIPMENT OF A REPLACEMENT PRODUCT AS DESCRIBED IN THE ABOVE LIMITED WARRANTY IN NO EVENT SHALL SONICWALL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE HARDWARE OR SOFTWARE EVEN IF SONICWALL OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall SonicWALL or its suppliers liability to Customer whether in contract tort including negligence or otherwise exceed the price paid by Customer The foregoing limitations shall apply even if the above stated warranty fails of its essential purpose BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU NOTE The SonicWALL Email Security software service is an annual subscription which is subject to the terms and conditions of SonicWALL Inc s applicable subscription agreement and includes Product updates SonicWALL threat signature updates and standard technical supp
31. sts Users can report and dispose of spam themselves How Does the J unk Button Work The SonicWALL J unk Button allows you to remove spam from your inbox by clicking a small toolbar button in Microsoft Outlook Your feedback helps block spam sent to you your organization and other people using SonicWALL Anti Spam and Email Security products The SonicWALL GRID Network collects your Junk vote parsing the spam email into its attributes and combining your vote with other sources These reputation updates called thumbprints are delivered back to your SonicWALL Email Security system every five minutes improving your system s ability to block spam phishing and virus emails The text of messages is not reported to the GRID Network Instead the message is converted into a uniquely identifying hash and only this hash is used in the thumbprint Using the J unk Button The Junk Button is used to remove any junk e mail messages that arrive in your inbox and place them in your Deleted Items folder 26 Chapter 6 Junk Button for Microsoft Outlook gt To use the Junk Button 1 A junk e mail arrives in your inbox Subject i Patrick FTC Updates CAN SPAM A Van sailboat usable baseline Faun lindquist A O Shannon Partner Newsletter 2 Highlight the e mail message by selecting it Subject FTC Updates CAN SPAM sailboat usable baseline Faun lindquist A Q Shannon Partner Newsletter 3 Click the SonicWALL Junk
32. t EE Settings Spam Management Delegate Junk Box Summary Ti we Junk Box Cl Adhere to Corporate defaults Frequency of summaries Time of day to send summary Day of week to send summary Language of summary email Send plain summary no graphics Send Junk Box Summary to delegates Summaries include Anti Spam Techniques Any time of day Within an hour of 1AM Any day of the week Send summary on I Mondav amp Reports Downloads B Help Japanese H 38 Chinese Traditional t 32 3 4 Chinese Simplified 3 fel Korean 1704 Dutch Nederlands French Francais German Deutsch Spanish Espafiol Brazilian Portuguese Portugu s do Brasil Russian Pycckui Hindi a8 Norwegian Norska Swedish Svenska Italian Italiano the delegate not to the About Preferred language S name esqa lin8000 3 Click Applv SonicWALL Email Security 7 0 User Guide 15 Settings Settings allows you to set various options about what you want to do with messages that are spam likely spam phishing viruses or have content that is not allowed by your organization s policy Click the Settings gt Spam Management button to view and change your spam filtering settings SONICWALL gt 7 lt X Va EMAIL SECURITY kai MailFrontier Junk Box Anti Spam Settings Reports Downloads profilei Techniques Se
33. t included on the list of foreign languages because it is the default language for SonicWALL Email Security Configuring Language Preferences for SonicWALL Email Security You can change the language in which the user interface for SonicWALL Email Security is displayed SonicWALL Email Security 7 0 User Guide 13 gt To change the language 1 Click the Language link in the lower right frame of most user interface windows The Preferred Language window appear http 10 202 202 28 SonicWALL E DR Z Preferred Language Language Q French Francais German Deutsch Japanese H 8 Spanish Espa ol Apply Cancel 2 Click the Language drop down list 3 Select any of the available languages Note e Your computer must support the language so that the language is displayed correctly 4 Click Reset to Browser Primary Language to return to the language your browser usually runs Configuring Language Preferences for your J unk Box Summary You can configure your Junk Box summary to appear in any of the supported languages if your computer supports the language modules to display the character sets gt To change the language for your J unk Box summary 1 Click the Settings icon at the top of the window and select the Junk Box Summary link Chapter 3 Anti Spam Techniques 2 Select a language from the Language of summary email drop down list SONICWALL gt EMAIL SECURITY MailFrontier sion o
34. ttings Help Spam Management Adhere to Corporate defaults D te Junk Box Summary z n g r INEren iie eerren rene ee for messages marked as Definite Definite Spam filtering off deliver messages to users am B s O Store in Junk Box and delete after 30 days 7 Tag with SPAM added to the subject Action for messages marked as Likely Spam O Likely Spam filtering off pass messages through to users 8 Store in Junk Box and delete after 30 days Tag with LIKELY_SPA added to the subject Accept automated Allowed Lists Apply Changes Spam Management You can determine what action to take with messages marked as Spam and Likely Spam Check one of the following options Spam Filtering Off SonicWALL Email Security passes messages through to your Inbox Store in Junk Box and delete after SonicWALL Email Security stores all messages that it determines as spam for the number of days set by your SonicWALL Email Security administrator number of days Tag with text you can add words to mark messages that are spam or are likely spam 16 Chapter 4 Settings Assigning Delegates for the J unk Box The Delegate window allows you to authorize one or more users to monitor your J unk Box SONICWALL gt EMAIL SECURITY MailFrontier EP profes Settings Spam Management Delegate Junk Box Summary Junk Box Anti Spam Techniques ada Remove _ Email Address of Delegate a
35. ty 7 0 User Guide 23 The Outbound Good vs J unk page illustrates the number of outgoing email that is good versus junk email Values are shown in number of messages per day and also according to the percentage of good versus junk SONICWALL gt EMAIL SECURITY MailFrontier Ei profile Reports Reports Overview Inbound Good vs Junk Outbound Good vs Junk Junk Email Breakdown i a xXx Junk Box Anti Spam Settings Reports Downloads Techniques Outbound Good vs Junk Hou rly Daily Day Number of Messages B Junk Email All Spam All Virus All Phishing Policy and UAS BB Good Email 0 0 08 30 06 0 0 5 18 ll 06 29 06 23 32 INN 11 22 INOOOUNANMNITGJ II 08 28 06 39 78 na 0 0 08 27 06 o 0 0 0 08 26 06 0 0 24 Chapter 5 Reports amp Monitoring Junk Email Breakdown The Junk Email Breakdown page illustrates the types of messages received and shows the comparative amounts of messages that were identified as spam likely spam contained viruses likely contained viruses phishing likely phishing were identified by policy rules and were considered Directory Harvest Attacks DHA SONICWALL gt iw X MailFrontier xa AX Reports Reports Overview Junk Email Breakdown fu Inbound Good vs Junk Dav Number of Users Protected Outbound Good vs Junk B Spam WW Likely Spam W Virus Likely Virus IB Phishing i Junk Email o on 2 15 OO KA es
36. use its products to protect email users from phishing spam viruses and manage your security policies for your organization Who Should Read this Document Name Network Administrators SonicWALL Email Security Getting Started Guide SonicWALL Email Security Administrator s Guide Email Users SonicWALL Email Security User s Guide Note e To view SonicWALL Email Security documentation online go to lt http www sonicwall com us Support html gt Documentation Conventions Font Meaning Bold Terms you see in a SonicWALL Email Security window Italic Variable names Courier Text on a command line Bold Courier Text that you type in a command line Finding Online Help Click the Help button to see a description of the window contents IMPORTANT e Configure your web browser s pop up blockers to allow pop ups from your organization s SonicWALL Email Security server before using SonicWALL Email Security because many of the windows are pop up windows Preface SonicWALL Email Security 7 0 User Guide 1 About SonicWALL Email Security When A Message is Flagged as J unk When SonicWALL Email Security determines a message is junk it stores it in a J unk Box Your network administrator determines whether users can access their J unk Boxes If configured the software periodically sends you email messages listing the messages flagged as junk email Figure 1 Junk Box Summary Jun
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