Mobile Connect for Android 2.0 User Guide
Contents
1. All traffic to and from the private network is securely transmitted over the SSL VPN tunnel To get started with SonicWALL Mobile Connect 1 Install SonicWALL Mobile Connect from the Google Play Store or the Amazon Appstore 2 Enter connection information server name username password etc 3 Initiate a connection to the network 4 Mobile Connect establishes a SSL VPN tunnel to the Dell SonicWALL security appliance 5 You can now access resources on the private network All traffic to and from the private network is securely transmitted over the SSL VPN tunnel Prerequisites The following sections describe prerequisites for SonicWALL Mobile Connect e Android Product Support on page 6 e Dell SonicWALL Appliance Support on page 6 e Required Network Information on page 6 How Mobile Connect Works 5 Android Product Support SonicWALL Mobile Connect requires the Android 4 0 or newer platform and a cellular or WiFi connection SonicWALL Mobile Connect has been verified to run on the following Android devices running the official Android 4 0 platform e Samsung Nexus S e ASUS Nexus 7 e Samsung Nexus 10 e ASUS Eee Pad e Samsung Galaxy S2 e LG Nexus 4 e Samsung Galaxy S3 e Motorola Xoom Tablet e Samsung Galaxy Tab e Amazon Kindle Fire Android 4 0 3 or higher Note Although Mobile Connect is designed to work with all Android devices running the 4 0 or newer platform only the above platforms have been tested and ve2. SonicWALL Mobile Connect for Android User Guide 4 If Mobile Connect successfully contacts the server you will be prompted to select which Login Group on the appliance you want to connect to If you do not know which Login Group to connect to contact your network administrator Split Tunnel Redirect All Web PKI Tunnel Other amp Note If the screenshots above do not match what is displayed on your device you are connecting to a Dell SonicWALL firewall or SRA appliance Proceed to Creating a Connection to Dell SonicWALL Firewall and SRA Appliances on page 8 step 4 5 Ifthe Login Group you connect to is not listed select Other to manually type in the group name example Using Mobile Connect 11 6 You will then be prompted to enter your Username and Password unless the server does not require this information SONICWALL Please log in Log in here to establish a secure connection to your network resources Username Password Cancel A A A A as dfg hj k I 4 gt zx cevbanm 7 Tap OK Connecting to the Mobile Connect Server After you save a new connection the list of all configured connections displays SONICWALL Connections Example sslvpn example com Workplace workplace example com 12 SonicWALL Mobile Connect for Android User Guide To establish a Mobile Connect session perform the following tasks 1 Tap the connection in the list that you wan
3. different Login Group tap Forget Selections The next time you connect to the server you will be prompted to select a new Login Group Using Mobile Connect 17 Note If this option is not displayed then you are connecting to either a Dell SonicWALL firewall or SRA appliance URL Control Syntax and Parameters This section provides the full set of URL parameters for the URL Control feature URL Control currently supports the addprofile connect and disconnect commands Callback URLs are also supported Add Profile Command 18 Note The addprofile command requires either the name or server parameter and accommodates both All other parameters are optional When the URL is opened in Mobile Connect all of the parameters included in the URL are saved in the connection entry associated with that name and server Syntax mobileconnect addprofile name ConnectionName amp server ServerAddress amp Parameteri Value amp ParameterzZ Value Following are examples of the addprofile command mobileconnect addprofile name Example amp server vpn example com sonicwallmobileconnect addprofile name Example amp server vpn example com mobileconnect addprofile name Example S202 amp server vpn example com mobileconnect addprofile name vpn example com mobileconnect addprofile server vpn2 example com mobileconnect addprofile name SRA 20Connection server sslvpn example com username test password password doma
4. on the amount of time it takes to reconnect URL Control Allows other mobile applications to pass action requests using special URLs to Mobile Connect These action requests can create VPN connection entries and connect or disconnect VPN connections For example another application can launch Mobile Connect access internal resources as needed and then disconnect by using the mobileconnect or sonicwallmobileconnect URL scheme Some common examples of URL Control are Add profile mobileconnect addprofile name ConnectionName amp server ServerAddress amp Parameter1 Value amp Parameter2 Value Connect mobileconnect connect name ConnectionName server ServerAddress amp Parameter1 Value amp Parameter2 Value Disconnect mobileconnect disconnect Additional information about URL Control is provided in URL Control Syntax and Parameters on page 18 e Debug Logging Enables full debug log messages of Mobile Connect activity Leave this setting disabled unless instructed to enable it by Dell SonicWALL Support staff 16 SonicWALL Mobile Connect for Android User Guide e Bookmarks Displays centrally configured shortcuts called bookmarks to VPN resources like URLs Outlook Web Access and Android applications These bookmarks which are displayed on the main Connection tab when the VPN is connected provide one touch access to frequently used applications If using a SRA appliance pulling down the Con
5. ARK APPS Web HTTP Select browser app on launch O Secure Web HTTPS Select browser app on launch Mobile Connect supports the following types of bookmarks and associated apps Desktop Bookmarks Portal name Terminal Services RDP ActiveX Terminal Services RDP Java Internal type RDP5ActiveX RDP5Java RDP bookmark types attempt to launch with the associated RDP application as configured in the Settings tab Android Version Wyse PocketCloud Pro 1 2 287 2X Client RDP Remote Desktop 10 5 1298 Remote RDP Lite 3 9 Remote RDP 3 9 Remote RDP Enterprise 3 9 Additional details such as screen resolution should be provided to the client However support for passing such parameters will vary based on the application For example e Wyse PocketCloud Pro does not support the connect to console option Portal name Virtual Network Computing VNC Internal type VNC VNC bookmark types attempt to launch with the associated VNC application as configured in the Settings tab Android Version Wyse PocketCloud Pro 1 2 287 android vnc viewer 0 5 0 Remoter VNC Additional details such as screen resolution should be provided to the client However support for passing such parameters varies based on the application Using Mobile Connect 23 Portal name Citrix Portal Citrix Internal type Citrix Citrix_https Citrix bookmark types will attempt to launch with the associated Citrix application Androi
6. Note The value of callbackurl must also be properly URL encoded to ensure that Mobile Connect can process the callback URL correctly Dynamic Tokens Supported by the Callback URL Dynamic Token Description SERROR MESSAGES The string value of the error message from the failed connec tion attempt SLOGIN GROUPS The string value of the authentication login group or realm Applies to EX series connections only SCOMMUNITYS The string value of authentication community Applies to EX series connections only SZONES The string value of EPC zone Applies to EX series connec tions only STUNNEL IPS The string value of the Mobile Connect IPv4 client address STUNNEL MODES One of split split nonlocal redirectall or redirectall nonlocal depending on the tunnel mode Applies to SRA and UTM con nections only SESP ENABLED Yes or no depending on if ESP is enabled Applies to SRA and UTM connections only Note Any number of tokens from the table above can be specified Using Mobile Connect 21 Bookmarks 22 Following are examples using the callback URL Callback URL customapp host status 5STATUSS login group SLOGIN GROUP amp error codes ERROR CODES Full URL with URL Encoded Callback URL Value mobileconnect connect sessionid lt teamid gt amp callbackurl customapp 3A 2F 2Fhost 3Fstatuss3De24STATUSS24s26login group 3D 24LOGIN GROUPS Z berror_codes3D 24ERROR_CODES24 Callback URL myapp callback status SSTATUS
7. S login group LOGIN GROUPE error code ERROR CODES Full URL with URL Encoded Callback URL Value mobileconnect connect sessionid lt teamid gt amp callbackurl myapp S3A 2F 2Fcallbacks3Fstatus 3Ds24STATUSs24 26login group33D 24LOGIN GROUPS Z berror_codes3D SZ24ERROR_CODES24 Callback URL http server examples20file html Full URL with URL Encoded Callback URL Value mobileconnect connect callbackurl http 3A 2F 2FserverS2Fexample 2520file html When there are more than five bookmarks the bookmarks are replaced by a Filter screen that groups bookmarks by type Select the type of bookmarks to display or select All Bookmarks to display all bookmarks Note that for the SRA appliances the server must be running version 7 0 or higher 8 w SONICWALL Connection example All Status Connected Desktop Disconnect Mobile Dell Terminal Dell IinnerwALL SonicWALL Intranet Web tab 1 Webmail2 New Corporate Email SonicWALL Mobile Connect for Android User Guide Selecting a bookmark for an app that is not installed will prompt you to install the app Apps referenced by bookmarks also can be installed at any time using the Settings gt Bookmarks tab In addition to installing apps for bookmarks the Settings gt Bookmarks tabs is also used to select and install apps for bookmarks that support multiple third party apps For example you might select Chrome or Firefox for a Web bookmark 14 Bookmarks BOOKM
8. SonicWALL Mobile Connect Mobile Connect for Android 2 0 User Guide SONICWALL gt Notes Cautions and Warnings NOTE A NOTE indicates important information that helps you make better use of your system CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed La WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell SonicWALL Inc Trademarks SonicWALL Aventail SonicWALL Mobile Connect and all other SonicWALL product and service names and slogans are trademarks of Dell SonicWALL Inc 2013 12 P N 232 001394 00 Rev F Table of Contents How Mobile Connect Works oococcoccococa ees 5 Pre QUISIMOS E A A OS 5 Android Product SUDOR 6 Dell SonicWALL Appliance Support s ccs ot aa ii wee eed we ed 6 Required Network Information suc ta el ayaa wwe loo bar 6 Installing Mobile CONNECT sses 6 coe oe eee eee ee ee ee ee oe ow Ee A 6 Using Mobile COMMC clica ai Motorhea atic we hha ee aces 7 Creating a CONNECCION maa ei aa tee be ee ae Rae eee eee 7 Connecting to the Mobile Connect Server 2 00 eee eee ees 12 Configuring Mobile Connect SettingS 2 0 cee ee ees 16 URL Control Syntax and Parametros ee eee eee de noe ee eres 18 Callback URL aii a da oa ias Gok i dede ee 21 BOOKIMGIKS 34 0 id ad ah O A 22 Monitoring Mobile CONNESCt sii cati n e tc ees ise hs eee ewe Rt Pe Ee 25 Mobile Connect W
9. ayed on your device you are connecting to a Dell SonicWALL E Class SRA appliance Proceed to Creating a Connection to Dell SonicWALL E Class SRA Appliances on page 10 step 4 5 The Domain field is auto populated with the default domain from the server To select a different domain tap Domain to display a drop down menu of the available options and tap Save SONICWALL Add Connection Server sslvpn example com Username F LocalDomain Choose during login I LocalDomain qw ert y ui a sd fgh Jj k I 4 zZz xcv bnm a 2123 Next Using Mobile Connect 9 Creating a Connection to Dell SonicWALL E Class SRA Appliances 1 Launch Mobile Connect You will be presented with the screen to begin your first connection Tap Add connection Name Enter a descriptive name for the connection Server Enter the URL or IP address of the server SONICWALL Add Connection Name Example Server sslvpn example com qwertyuii a sd fgh jki gt Z xX c v b nm 7123 Done 2 Tap Next Mobile Connect will then attempt to contact the Dell SonicWALL appliance If the attempt fails a warning message will display asking if you want to save the connection A sslvpn example com is either currently unreachable or is not a valid SonicWALL appliance Would you like to save this connection anyway Cancel 3 Before tapping Save verify that the server address or URL is spelled correctly 10
10. bi Leconnect disconnect callbackurl customapps3AS2F 2FhostS3Fstatus s3D 24STATUSS24 261login group33D 24LOGIN GROUP S26error codes3D 24ERROR CODE 24 sonicwallmobileconnect disconnect callbackurl customapps3A 2F 2FhostS3Fstatus s3D 24STATUSS24 261login groups3Ds24LOGIN GROUP S26error codes3De24ERROR CODES24 SonicWALL Mobile Connect for Android User Guide Disconnect Command Parameters Command Parameter Description callbackurl Optional The callback URL is opened by Mobile Connect after the disconnect command has been processed See Disconnect Command on page 20 for full details of the callback URL syntax and options Callback URL While invoking Mobile Connect using a URL a third party application can include a callback URL that is called by Mobile Connect once it completes the requested action The callback URL value may also contain special tokens that will be evaluated and dynamically replaced by Mobile Connect to provide additional status and connection information back to the app that is opened by the callback URL Tokens are evaluated in place in the same order in which the tokens were specified To ensure that it functions properly the base callback URL format should be RFC 1808 compliant and should be able to be launched independently of Mobile Connect For example it should launch through a web page or iOS web clip URL lt scheme gt lt net loc gt lt path gt lt params gt lt query gt lt fragment gt
11. bile Connect 7 Creating a Connection to Dell SonicWALL Firewall and SRA Appliances 1 Launch SonicWALL Mobile Connect You will be presented with the screen to begin your first connection Tap Add connection Name Enter a descriptive name for the connection Server Enter the URL or IP address of the server SONICWALL Add Connection AEG Example Server sslvpn example com qwer t yui a sd fgh jki lt gt EZI OXI TCI ivi IDI m mMm 2123 2 Tap Next Mobile Connect will then attempt to contact the Dell SonicWALL appliance If the attempt fails a warning message will display asking if you want to save the connection Verify that the server address or URL is spelled correctly and then tap Save A sslvpn example com is either currently unreachable or is not a valid SonicWALL appliance Would you like to save this connection anyway Cancel 3 Before tapping Save verify that the server address or URL is spelled correctly 8 SonicWALL Mobile Connect for Android User Guide 4 If Mobile Connect successfully contacts the server you will be prompted to enter your Username and Password unless the server does not require this information SONICWALL Add Connection Name Example Server sslvpn example com Username Password CI A A A Y at fs For Mr fq Mi BT PK Si 4 gt EZ be fe bya Fb te fim 2123 f Next Note If the screenshots above do not match what is displ
12. case sensitive server The domain name or IP address of the Dell SonicWall appliance in which you wish to connect For example von example com username Optional The username used in the VPN connection password Optional The password used in the VPN connection realm Optional The realm used in the VPN connection profile Applies to EX series connections only domain Optional The domain used in the VPN connection profile Applies to SRA and UTM connections only sessionid Optional The session ID or Team ID used for authentication connect Optional If presented and the value is non null the connection will be ini tiated if the profile was successfully added callbackurl Optional The callback URL is be opened by Mobile Connect after the connect command has been processed See Connect Command on page 19 for full details of the callback URL syntax and options Disconnect Command 20 The disconnect command is used to disconnect an active connection In addition a callback URL can be provided that Mobile Connect will open after the connection is disconnected which makes it possible to return to the calling app If there is no active VPN connection the command Is ignored Syntax mob1 leconnect dLusconnectl moba lLeconnect disconnect callbackurl lt callbackurl gt Following are examples of the disconnect command mobileconnect disconnect mobileconnect disconnect sonicwallmobileconnect disconnect mo
13. ct to disable USB debugging Y Connected as a media device Touch for other USB options Tapping on the SonicWALL Mobile Connect entry in the Android System Notifications area displays a summary of statistics on the VPN session The statistics page displays the server name duration of the session and the amount of traffic that has been sent and received Three buttons are also provided on this screen e Cancel Closes the statistics screen e Disconnect Disconnects the Mobile Connect session e Configure Launches the SonicWALL Mobile Connect app LS Mobile Connect Session sslvpn example com Duration 00 13 25 Sent 190847 bytes 1059 packets Received 1081426 bytes 1047 packets Cancel Disconnect Configure 26 SonicWALL Mobile Connect for Android User Guide Mobile Connect Widget When the SonicWALL Mobile Connect app is installed a widget for Android is also created in the widgets tab lt can then be dragged from the widgets tab to the home screen This widget is used as follows The widget shows the connection status connected disconnected connecting etc e Tap the icon to establish a tunnel when disconnected e Tap the icon to disconnect the tunnel when connected e Tap any other area of the widget to launch the Mobile Connect client S sslvpn example Connected a Gallery Settings g 2 Mobile Connect Widget 27 Troubleshooting Mobile Connect If you are unabl
14. d Version Citrix Receiver 3 1 170 Additional details such as screen resolution should be provided to the client However support for passing such parameters will very based on the application Web Bookmarks Portal name Web HTTP Secure Web HTTPS External Web Site Internal type HTTP HTTPS URL URL_https These bookmarks will launch in an associated web browser and the provided Name or IP Address HostID will be passed as the parameter to display in the browser Android Version Any Browser Yes Safari Google Chrome 18 0 1025123 Portal name Mobile Connect Internal type MC Mobile Connect bookmark type will rely fully on the OS to determine and launch the proper application The bookmark is expected to be properly configured for launch The Mobile Connect app will attempt to launch it as is for example telnet server Terminal Bookmarks Portal name Telnet Secure Shell Version 1 SSHv1 Secure Shell Version 2 SSHv2 Internal type Telnet SSH SSHv1 Android Version ConnectBot 1 7 1 iSSH ConnectBot notes Proper formatting is required for ConnectBot SSH server bookmark field requires username server Note Some supported third party apps may not yet be available in the Amazon Appstore 24 SonicWALL Mobile Connect for Android User Guide Monitoring Mobile Connect The Monitor tab displays additional details about the connection statistics on traffic transmitted DNS information and rout
15. e to connect to the Dell SonicWALL server perform the following steps to troubleshoot the connection 1 Double check that you have entered the server name properly in the connection configuration 2 Goto the web browser on your device and attempt to navigate to the SSL VPN appliance web portal 3 If you are unable to load the web portal the problem is with the Dell SonicWALL appliance Contact your network administrator if the problem persists 4 Ifthe web portal loads successfully on the browser and you still cannot establish a Mobile Connect connection notify Dell SonicWALL Support as follows a On the Settings tab enable the Debug Logging option b Attempt a connection to the server again to ensure that full debugging messages are logged for the attempt c Then return to the Settings tab and tap the Email Logs button An email will launch in your mail client with the Mobile Connect log attached Address the email to Support sonicwall com Add any additional comments to the email and tap Send Dell SonicWALL Support staff will contact you after reviewing your case 28 SonicWALL Mobile Connect for Android User Guide
16. es that have been installed 8 oi CONNECTION INFO Status Connected 00 31 Server sslvpn example com Client IP 10 128 1 223 Protocol TLSv1 2 Cipher AES256 GCM SHA384 STATISTICS Sent O bytes O packets Received O bytes O packets The About tab of SonicWALL Mobile Connect displays the version number and legal text 7 8 wv SonicWALL Mobile Connect Secure Remote Access Client Version 2 0 7 Copyright O 2013 SonicWALL Inc All rights reserved SONICWALL the SONICWALL Logo and SONICWALL MOBILE CONNECT are trademarks or registered trademarks of SonicWALL Inc SONICWALL Reg U S Pat amp Tm Off THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OR MERCHANTIBILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE SONICWALL gt Monitoring Mobile Connect 25 When a Mobile Connect session is active the Android System Notifications area includes an entry indicating that the VPN is connected S VPN is activated by Mobile Connect Mobile Connected to sslvpn example com Tap Gu Connect eN USB debugging connected Sele
17. idget ccc kee eee ee eee ceded Peed eee eee ee ee ees 27 Troubleshooting Mobile Connect 0 0 c eee ees 28 Table of Contents 3 4 SonicWALL Mobile Connect for Android User Guide Using Mobile Connect for Android SonicWALL Mobile Connect for Android M is an app that enables Android handheld devices to establish secure mobile connections to private networks protected by Dell SonicWALL security appliances How Mobile Connect Works Modern business practices increasingly require that users be able to access any network resource files internal websites etc anytime anywhere At the same time ensuring the security of these resources is a constant struggle While most users are aware that they must take care to protect computers from network security risks this security awareness does not always extend to mobile devices And yet mobile devices are increasingly subject to security attacks Furthermore mobile devices often use insecure untrusted public wi fi hotspots to connect to the Internet lt is therefore a challenge to provide secure mobile access while still guarding against the inherent security risks of using mobile devices The SonicWALL Mobile Connect app for Android handheld devices provides secure mobile access to sensitive network resources Mobile Connect establishes a Secure Socket Layer Virtual Private Network SSL VPN connection to private networks that are protected by Dell SonicWALL security appliances
18. in LocalDomain connect 1 mobileconnect addprofile name EX 20Connection amp server workplace example com username test password password realm Corp connect 1 All appropriate characters in values of parameters used in URLs are required to be URL encoded For instance to match a space enter 20 Add Profile Command Parameters Command Parameter Description name The unique name of the VPN connection entry that will be created and appear in the Mobile Connect Connections list Mobile Connect accepts the name only if it is unique Letters are case sensitive Sr ver The domain name or IP address of the Dell SonicWall appliance in which you wish to connect For example vpn example com username Optional The username used in the VPN connection password Optional The password used in the VPN connection SonicWALL Mobile Connect for Android User Guide Command Parameter Description Optional The realm used in the VPN connection profile Applies to EX series connections only realm Optional The domain used in the VPN connection profile Applies to SRA and UTM connections only domain sessionid Optional The session ID or Team ID used for authentication Optional If presented and the value is non null the connection will be initiated if the profile was successfully added connect callbackuri Optional The callback URL is be opened by Mobile Connect after the add profile command has been processed See Add Pr
19. llow 4 If your network administrator has given you a certificate to use with Mobile Connect tap Install Y Tip For information on how to install certificates on your Android device see the instructions on this Google Mobile support page http support google com android bin answer py hl en amp answer 16497 74 5 Enter your username and password if prompted depending on whether the Dell SonicWALL appliance you are connecting to allows for saving usernames and passwords 14 SonicWALL Mobile Connect for Android User Guide When the connection is successfully established the Status changes to Connected and the Disconnect button replaces the Connect button O e SONICWALL Connection example Status Connected Disconnect Dell Dell InnerWALL SonicWALL Intranet Webmail2 New Corporate Email Any bookmarks defined for the portal are displayed below the Disconnect button Navigate to a bookmark s destination Bookmarks will only appear after a VPN connection is established if the server is running firmware that supports Mobile Connect bookmarks and bookmarks have been defined for that user For the SRA appliances the server must be running version 7 0 or higher UTM firmware will add support in a future firmware release Press the Home button to return to your device s home screen You can now navigate to other apps to access your Intranet network The status bar will display a VPN icon S to indicate
20. nection screen and releasing it refreshes the bookmarks Mobile Connect supports Remote Desktop options like screen size and enable disable audio as long as both the server bookmark and third party application support the option Note Bookmarks are supported on SRA appliances only when running 7 0 or higher and not supported on UTM appliances running SonicOS Additional information about bookmarks is provided in Bookmarks The Support section of the Settings tab provides the following support information e User Guide Displays the SonicWALL Mobile Connect User Guide e Device Information Displays information about the device wi fi connection Cellular connection and DNS servers e Email Logs Creates an email to send the Mobile Connect log to Dell SonicWALL Support staff Tap Send to send the email E Class SRA Settings Connections to Dell SonicWALL E Class SRA appliances have an additional option that is available on the Edit Connection window To view this option go to the Connection tab and tap and hold on the Connection line to bring up the Edit Connection window SONICWALL Edit Connection Server workplace example com LOGIN GROUP Corp Forget Selections qwer t yuiop a PS for Ef Par ore M ke Ti 4 gt zx cvbrnAm ee The Forget Selections button is displayed below the connection information Mobile Connect remembers the Login Group that you specified when configuring the connection To change to a
21. ofile Command on page 18 for full details of the callback URL syntax and options Connect Command The connect command is used to easily establish VPN connections Connection information can be embedded in the URLs and they can be provided to users for easy setup and configuration In addition a callback URL can be provided that Mobile Connect will open after the connection attempt is completed making it possible for other applications to initiate VPN connections in a seamless manner Syntax mobileconnect connect name ConnectionNamel server ServerAddress Parameterl ValuegtParameter Value Following are examples of the mobileconnect command mobileconnect connect name Example sonicwallmobileconnect connect name Example mobileconnect connect name Example mobileconnect connect server vpn example com mobileconnect connect name ExampleS202 amp server vpn example com mobileconnect connect name SRA S20Connection server sslvpn example com amp username test amp password password domain LocalDomain mobileconnect connect name EX 20Connection amp server workplace example com amp username test amp password password amp realm Corp Using Mobile Connect 19 Connect Command Parameters Command Parameter Description name The unique name of the VPN connection entry that will be created and appear in the Mobile Connect Connections list Mobile Connect accepts the name only if it is unique Letters are
22. rified to run Mobile Connect Custom ROMs are not officially supported Dell SonicWALL Appliance Support SonicWALL Mobile Connect is a free app but requires a concurrent user license on one of the following Dell SonicWALL solutions in order to function properly e Dell SonicWALL firewall appliances including the TZ NSA E Class NSA running SonicOS 5 8 1 0 or higher e Dell SonicWALL SRA appliances running 5 5 or higher e Dell SonicWALL Aventail E Class SRA appliances running 10 5 4 or higher Required Network Information In order to use SonicWALL Mobile Connect you will need the following information from your network administrator or IT support e Server name or address This is either the IP address or URL of the SSL VPN server that you will connect to e Username and password Typically you will be required to enter your username and password although some connections may not require this e Domain name The domain name of the SSL VPN server Mobile Connect may be able to automatically determine this when it first contacts the server or there may be multiple domains that can be selected Installing Mobile Connect SonicWALL Mobile Connect is installed through the Google Play Store or the Amazon Appstore 1 On your Android device s web browser go to the SonicWALL Mobile Connect app page Google Play Store https play google com store apps details id com sonicwall mobileconnect 6 SonicWALL Mobile Connec
23. t for Android User Guide Amazon Appstore https www amazon com gp mas dl android p com sonicwall mobileconnect 2 Click the Install button under SonicWALL Mobile Connect The app will install on your device When installation is complete the SonicWALL Mobile Connect icon will appear on your device 9 Mobile Connect SonicWALL If you encounter an error when attempting to download SonicWALL Mobile Connect please go to the appropriate site for help Google Play Store Help Follow troubleshooting procedures and instructions on how to report the issue using your Google account http support google com googleplay hl en Amazon Appstore Help Follow troubleshooting procedures and instructions on how to report the issue using your Google account http www amazon com gp help customer display html nodeid 201111910 Using Mobile Connect The following sections describe how to use Mobile Connect e Creating a Connection on page 7 e Connecting to the Mobile Connect Server on page 12 e Configuring Mobile Connect Settings on page 16 Creating a Connection The process of creating a Mobile Connect connection is slightly different depending on which type of Dell SonicWALL appliance you are connecting to The following sections describe how to create a connection e Creating a Connection to Dell SonicWALL Firewall and SRA Appliances on page 8 e Creating a Connection to Dell SonicWALL E Class SRA Appliances on page 10 Using Mo
24. t to initiate The Connection Status page displays Tap Connect CONNECTION Example STATUS Disconnected Connect SONICWALL gt 2 The first time you initiate a connection a warning message displays Tap the I trust this application checkbox and then tap OK A O Mobile Connect attempts to corer Create a VPN connection By proceeding you are giving the application permission to intercept all network traffic Do NOT accept unless you trust the application Otherwise you run the risk of having your data compromised by a malicious software trust this application Using Mobile Connect 13 3 The first time you initiate a connection to a Dell SonicWALL E Class SRA appliance you may be prompted to select and accept the certificate for Mobile Connect if PKI authentication is configured or End Point Control based on certificate is configured To accept select the certificate and tap Allow The application Mobile Connect has requested a certificate Selecting a certificate will grant the application the ability to use this identity with servers now and in the future The application has identified the requesting server as 182 71 223 68 but you should only grant the application access to the certificate if you trust the application divya CN divyal CN Users DC ex2k10 DC com You can install certificates from a PKCS 12 file with a pfx or a p12 extension located in external storage Install A
25. that the session is still connected aa le PESE If the VPN connection is interrupted the VPN icon will disappear and you will no longer be able to access the Intranet network This can happen if your device s connection transitions from wi fi to 3G or to another network type Return to Mobile Connect to reestablish the connection Optionally you can configure the Automatic Reconnect option on the Settings tab to have Mobile Connect automatically attempt to reestablish interrupted connections Using Mobile Connect 15 Configuring Mobile Connect Settings SonicWALL Mobile Connect provides several settings for connection and logging options The Settings tab also provides Support information which includes a User Guide and device connection and server information 9 ei Connect On Launch Automatic Reconnect URL Control Debug Logging Bookmarks SUPPORT User Guide Device Information Email Logs The following options are controlled from the Settings tab e Connect on Launch Sets Mobile Connect to automatically initiate a connection to the last used profile when it is launched Automatic Reconnect Sets Mobile Connect to automatically attempt to reconnect if the connection is lost The SSL VPN connection can be disrupted when your device s connection transitions to a different network type for example from wi fi to 3G This setting lets applications rely on a sustained VPN connection There is no limit
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