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User Guide for the VersaMail application

1. User Guide for the VersaMail application Copyright and Trademark 2004 2007 Palm Inc All rights reserved Palm HotSync the HotSync logo Palm OS the Palm logo and VersaMail are among the trademarks or registered trademarks owned by or licensed to Palm Inc Microsoft and Microsoft Exchange ActiveSync are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Wi Fi is a registered mark of the Wi Fi alliance All other brand and product names are or may be trademarks of and are used to identify products or services of their respective owners Disclaimer and Limitation of Liability Palm Inc assumes no responsibility for any damage or loss resulting from the use of this guide Palm Inc assumes no responsibility for any loss or claims by third parties which may arise through the use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss IMPORTANT Please read the End User Software License Agreement with this product before using the accompanying software program s Using any part of the software indicates that you accept the terms of the End User Software License Agreement v 3 0 Contents Chapter Te GN AUCIGNS amp o d54 09544304 5 Qe eapewnoen
2. INTRODUCTION CHAPTER DID YOU KNOW The outgoing mail server is also known as the SMTP or Simple Mail Transfer Protocol server e The incoming and outgoing mail server port numbers e Any security settings such as SSL Secure Sockets Layer APOP Authenticated Post Office Protocol or ESMTP Extended Simple Mail Transfer Protocol Once you have obtained this information you can skip ahead to Setting up VersaMail to work with other providers Using a corporate email account If you want to access email on your smartphone using your corporate email account you may need to do an additional step when you set up VersaMail to work with this account You may need to set up a VPN virtual private network connection see VPNs To set up a corporate email account you need certain information Check with your company s server administrator to obtain the following Username and password This might be your Windows username and password your Lotus Notes ID username and password or something else Protocol Most corporate mail servers use the IMAP protocol for retrieving mail In rare cases your company server may use the POP protocol NOTE Some corporate mail servers do not use either protocol If this is true for your corporate server you cannot send and receive email wirelessly using VersaMail You can however synchronize email on your smartphone with email in Outlook or Lotus Notes on your comp
3. 0 0 eee 42 Replying to anemaill MESSAGE wa oc cces eek ew ede be pee ce acon Howe des 42 CONTENTS Working with URLs email addresses and phone numbers ina message 44 Deleting a message 3 24 eian Eae ecg A elaine aw A ah Waa a a a ae 44 Emping the thas Msrs t see cvs we ace cea ead Aeon Ea ye teas Bane se Gans a eis 46 Marking messages as read or unread 0 eee 48 Chapter 6 Working with attachments 0 0 00 0000 c cece eee 51 Working with a downloaded attachment 0 0 0 0 0c eee 51 Attaching files to outgoing messages 2 eee 54 Chapter 7 Advanced topes noc cs cas aed ee ded ae Seeds aes adWoddaeasdan aoa 57 Creating and using TNES y vac cds ga eh ale dicey kendal De be eee Eh 57 Setting connection preferences 0 0 eee nee 60 Setting server preferences 2 0 0 0 0c tees 61 Changing email header details 0 0 0 00000 cee eee 62 Synchronizing IMAP mail folders wirelessly 0 0000 eee eee eee 64 Working With root TolderS awsde cone aeeane doo YEE aoe AER e eRe ae 65 USING SSI SEGUIT gt igis i menamai aii miele he ailai auntie i ien aie 65 Chapter 8 Working with Microsoft Exchange ActiveSync 67 What io WiMGSd 3 cas Sok aac aid ies Se aces dare EEE r Aue a bee aida E nee aS 67 ey features of Microsoft Exchange ActiveSync accounts 68 Setting up VersaMail to work with a Microsoft Exchange ActiveSync account 69 Using PUSH Linu
4. The Ringtone field does not appear on the Exchange server For smartphone models that have a Ringtone field in Contacts any caller ID ringtone you select for a contact is stored ina field on the server that does not appear in Outlook on your desktop so the ringtone does not appear in Outlook when push takes place or you synchronize UPDATING CONTACTS INFORMATION WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs Deleting a Microsoft Exchange ActiveSync account You cannot choose to synchronize Calendar events or contacts with Palm Desktop software or Outlook once you set up VersaMail to work with Microsoft Exchange ActiveSync If you want to synchronize events or contacts with your desktop software you must delete the Microsoft Exchange ActiveSync account see Deleting an account DID YOU KNOW The procedure for deleting a Microsoft Exchange ActiveSync account is the same as for any other type of account IMPORTANT If you have turned off push before you delete the Microsoft Exchange ActiveSync account synchronize with the server to ensure that the Calendar and Contacts info on your smartphone is up to date otherwise you will lose any info on your desktop when you update Calendar and Contacts sync as described in CHAPTER the following procedure Open Calendar or Contacts and select Sync All from the Record menu or open VersaMail and select Sync All from the Options menu Updating Calendar and Conta
5. press Menu fF select Usi ng Remote Options and then select Remote Address Lookup maha 4 Enter text that you want to find on the server For example type Coll to Exchange ActiveSync accounts like all search for a person named Colleen VersaMail accounts use the Smart 5 Select Search Any names or addresses Addressing feature When you begin to on the server that match the characters enter an email address in the To or cc field you entered are displayed of anew message a list of matches from your contacts list appears that corresponds to the characters you have entered so far In addition Exchange ActiveSync accounts offer Remote Address Lookup which enables you to search for matching names USING REMOTE ADDRESS LOOKUP rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER Remote Address Lookup Colleen Weir lt Colleen Weir usli Collete_Echo uslink com Ed Collins lt Ed Collins palm com gt Name Coll 6 When the name you want appears select it and then select Add Previewing attachments A Microsoft Exchange ActiveSync account enables you to view a list of all attachments to a message with approximate file size so you can decide which ones you want to download Unlike other accounts you do not need to fully download a message to view the list of attachments the list appears dimmed at the bottom of the message screen whether or not the message is fully downloaded
6. program group and then select VersaMail Setup 4 Inthe Name this account field enter a descriptive name 5 Enter your account email address username and password in the appropriate fields 6 Select Next 98 SETTING UP VERSAMAIL TO WORK WITH A MICROSOFT EXCHANGE WORKING WITH ACCOUNTS ON YOUR COMPUTER 2 CHAPTER VersaMail TM Account Setup Wizard VersaMail TM Exchange ActiveSync Mail Account Wizard Set Up Email Account Enter Account Settings Neme this account e g Work Account a ae Aye eanas ees Eeee Se aea aaiae not know this information My Work Email Enter your Email Address e g bob mycampany com paingia Exchange server Imaiexchange cam Enter your UserName he part before in your email address a pee i This server requires a secure connection SSL sample I Use Proxy Server Enter your Password Test My Settings Click Nextto continue Click Next to continue Helo Bock Net Cancel Hep Beck Net Cancel 7 Select the drop down list and select 9 Optional To test the account settings Exchange Active Sync Select Next you have entered select Test My Settings Select OK after the settings have been tested 8 Enter the name and address of the Exchange server for this account Check with your system administrator to 10 Select whether you have finished obtain this information setting up accounts or you want to set up another ac
7. 1 Open the message you want 2 On the message screen press Menu fF 3 Select Options and then select Add to Contacts 4 Optional If a Display Name exists for this Contacts record the dialog box displays the name in the Last name and 5 GETTING AND READING MESSAGES 3 First name fields If the Last name and First name fields are blank meaning no Display Name exists for this Contacts record enter the first and last name associated with the From email address Select OK to add the email address to Contacts and then select OK in the confirmation dialog box CHAPTER Tip You can also update an existing Contacts record with a new email address or create a second Contacts record for a name that has an existing record The procedure is the same as for adding a new Contacts record If you select Add to Contacts from an email message and a record already exists for the recipient name you are prompted either to update the email address for the recipient or to create a new record for the recipient ADDING OR UPDATING A CONTACT DIRECTLY FROM A MESSAGE GETTING AND READING MESSAGES CHAPTER 30 ADDING OR UPDATING A CONTACT DIRECTLY FROM A MESSAGE Sending email CHAPTER 4 MESSAGES Sending an email message 1 Goto Applications and select Email B 2 Press Menu fF 3 Select Accounts and then select the account you want Tip If the VersaMail application is mapped to your sm
8. 459 of 197 gt Ta report text We received the approval to get started quoted them 300 for you on this If it comes lout to more than that let me know land we can work it out bryan Attachment message Box Select an attachment from the list to download it Once the message is downloaded you can work with it just like with any other attachment see Working with attachments DID YOU KNOW You can increase or decrease the size of the attachment preview pane on the message screen Tap and drag the box on the preview border line up or down 80 PREVIEWING ATTACHMENTS WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs CHAPTER Fo rwa rd l n g mM a i Forward Options When forwarding a message Forward original from server Foward copy from device messages For a Microsoft Exchange ActiveSync account when you forward a message the message is forwarded from the mail server by default Forwarding from the server is faster and may save on data charges However not all email applications can read forwarded messages sent from the server in this case you can choose to forward directly from your smartphone Worki nN g with 1 Go to Applications 4 and select meeting invitations Email B 2 Press Menu Fy 3 Select Options and then select For Microsoft Exchange ActiveSync accounts only each time you retrieve email Preterences messages either manually or through Auto Select Forw
9. All 6 Select OK Synchronizing using the Sync button Depending on the preference you have set see Setting the Sync button to synchronize multiple applications use the Sync button to synchronize email messages only or to synchronize information for all three applications If you synchronize Calendar and Contacts information using the Sync button open those applications to view the updated info 1 Goto Applications and select Email B 2 Optional If you are using a VPN connection connect to your VPN see Connecting to a VPN 3 Press Menu 3 4 Select Accounts and then select your Exchange ActiveSync account 5 Select Sync CHAPTER SYNCHRONIZING WITH THE SERVER 77 rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER v Inbox Chew syne Sort Setting Auto Sync preferences As with other types of email accounts you can set an Auto Sync schedule for a Microsoft Exchange ActiveSync account Because this type of account synchronizes Calendar and Contacts information as well as email messages you can set Auto Sync to take place for one two or all three applications 1 Go to Applications 4 and select Email a Press Menu Fy Select Options and then select Preferences Select Auto Sync 5 Check the box next to each application you want included in Auto Sync Auto Sync Auto sync Mail M Calendar O Contacts Every v 1 Hour Start Time End T
10. O Size Unread Black Read Black Sort by Select the Sort by pick list and then select the column name The default is Date Tip You do not need to make a selection from the Sort by pick list if you chose your sorting option using the Sort button in step 1 To change any other options press Menu FF Select Options and then select Preferences Select Display Customize any of the following Sort order Select Descend or Ascend The default is Descend Show Select the Show pick list and then select 1 line view or 2 line view The default is 2 line view Columns shown Check the box under the Show pick list for each column you want to show The column options change depending on whether you 38 WORKING WITH EMAIL FOLDERS choose a one line or a two line view The defaults are Sender Date and Subject Font Select the Font field Select each pick list in the Select Font dialog box Font Size Style and select the option you want The default is Palm 9 Plain Unread and read message color Select the Read and Unread pick lists and then select the color you want for each type of message The default for both is Black 7 Select OK 8 If you selected 1 line view in step 6 change the size of columns in the message list e Tap the column divider e Drag the column divider to change the width of the column NOTE Changing column size is available for one line message view
11. Select Options and then select Preferences 3 Select Filters and then select the name of the filter 4 Do one of the following Edit Revise your entry in the Name field your selections in the pick lists or the text in the edit line Select OK Delete Select Delete select Yes to confirm the deletion and then select OK 5 Select OK Setting connection preferences Tip Edit a filter to change either its name or any of its criteria From any folder press Menu F 2 Select Options and then select Preferences 3 Select Connections 4 Select any of the following preferences Connections 45 Seconds O Auto disconnect Modem wait Seconds SETTING CONNECTION PREFERENCES tip Any connection preferences you set are account specific they apply only to the account you are currently viewing Timeout Sets the number of seconds for trying to connect before timing out To change select the Timeout field and enter a new value ADVANCED TOPICS for the wait The typical setting for a wireless modem is 3 and the typical setting for most nonwireless modems is 0 CHAPTER Setting server preferences tip The default Timeout setting is 45 seconds It can be any number greater than 0 seconds however if you set the number too low your connection attempt may time out before you make a connection with the email service provider Auto disconnect Automatically disconnects your re
12. Viewing and using the Reminders screen 4 Optional If the invitation contains an attachment open the attachment and view or save it before responding to the invitation see Working with a downloaded attachment Once you respond to the invitation the attachment is removed Tip After opening an invitation you can switch between full and concise meeting details by switching between full header view and short header view see Changing email header details 5 After reading the invitation select Accept 7_ Decline X or Tentative _ tentatively accept 82 WORKING WITH MEETING INVITATIONS WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs From bkobs west net Subj Planning Board Meeting Friday Oct 7 2005 2 00 pm 3 00 pm Main Board Room When Friday October 07 2005 2 00 IPM 3 00 PM GMT 05 00 Eastern Time US amp Canada Gone A ESED 4 Select the response option you want from the dialog box Respond without comments Sends an immediate email response to the meeting organizer by means of the Exchange server Respond with comments Opens an email response form to which you can add comments before sending your response Select Send to send the response to the meeting organizer by means of the Exchange server Don t respond Updates the server with your reply but does not send a response to the meeting organizer NOTE If you decline an invitation the invitatio
13. and Calendar time intervals are set at seven days any email messages or Calendar events that are eight days old are removed from your smartphone This info is not removed from the Exchange server Message removal does not affect Contacts info on your smartphone CHAPTER DID YOU KNOW All recurring events on the server are downloaded to your smartphone regardless of the time interval set for Calendar events Tip Increase the time interval for how many days worth of email and Calendar events to retrieve so that recent messages and events are not removed from your smartphone Synchronizing individual application information 1 Goto Applications 4 and open the application for example Calendar 2 Optional If you are using a VPN connection connect to your VPN see Connecting to a VPN 3 Press Menu Fr 4 Select the sync option for the application SYNCHRONIZING WITH THE SERVER 75 rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER e For VersaMail select Options and then select Sync Email e For Calendar or Contacts select Syne lt app name gt from the Record menu EEE Accounts Preferences FR Sync Email Sync All Connect VPN Disconnect About VersaMail The application information is synchronized between your smartphone and the server Synchronizing information for all three applications 1 Goto Applications 4 and open one of the Calendar Contacts or VersaMa
14. application tries to retrieve email every 30 minutes until either the next scheduled Auto Sync occurs or the end time for scheduled email retrieval is reached If the interval is set for more frequently than Every 1 hour the VersaMail application waits until the next scheduled Auto Sync Resource issues with Auto Sync The Auto Sync feature can cause the following resource constraints Decreased battery life If you set the Auto Sync interval for more often than once per hour your smartphone s battery charge may drain more quickly and you may need to recharge the battery more frequently Increased monthly charges Some wireless providers charge a fee for data transactions If you use one of these providers using the Auto Sync feature can substantially add to your monthly charges This is especially true for POP accounts because POP messages take longer to download than IMAP messages AUTO SYNC WITH NOTIFICATION Inbox icons in the VersaMail application 3 Select Incoming The icons to the left of a message in the Inbox tell you the message s status S7 __ Only the subject header information is downloaded M Part or all of the message text is downloaded RG Part or all of the message text and attachment information is downloaded Mm Downloaded message has been Setting preferences for getting messages marked high priority by the sender 1 Inthe account you want press Menu rR 2
15. attachment preview 80 Calendar events 83 defined 67 meeting invitations 81 prerequisites 67 Microsoft Exchange Server 2003 2007 See Microsoft Exchange ActiveSync Microsoft Word documents 1 Modem Wait option 61 modems entering initialization strings for 61 moving messages 39 40 N naming email accounts 8 11 70 networks accessing corporate 5 corporate email accounts and 4 5 notification options email 23 o opening Reminders screen 23 VersaMail application 2 6 10 14 15 16 19 31 53 58 69 77 78 81 82 Outbox 32 outgoing mail servers 3 12 95 97 101 P paper clip icon 51 INDEX 18 Password check box 9 12 70 passwords email accounts and 4 encryption 3 entering 70 validating 16 phone numbers dialing from email message 44 plain text messages 104 POP protocol 11 101 servers 4 12 49 95 97 101 Port Number option 13 71 Post Office Protocol POP i a me See also POP servers protocol defined 11 101 Protocol pick list 11 push defined 72 Q questions and answers 109 R Read pick list 39 reading email 27 receiving email 19 75 76 77 Recipient List screen 34 35 Reminders screen 23 Remote Address Lookup 79 remote connections 61 removing email 44 46 62 email accounts 15 108 email filters 60 mail folders 41 renaming mail folders 41 Reply To Address option 43 replying to email 42 retrying Auto Sync 24 S scheduling Auto Sync 21 24 78 SDIO card
16. can select another attachment No Done button appears Go to Applications amp and select Email B to return to the Inbox of the account you were in WORKING WITH A DOWNLOADED ATTACHMENT 53 Q WORKING WITH ATTACHMENTS CHAPTER Attaching files to outgoing messages You can attach files on your smartphone to email messages you send For example you can attach photos or videos Word Excel and PowerPoint files and entries from Contacts Calendar Memos and Tasks The maximum size message you can send is 60KB for the body text and approximately 5MB of total data for any attachments The maximum number of attachments for any email message is ten regardless of the attachments total size 1 On the New Message screen select the red paper clip icon in the upperright corner Red paper clip Tip If you open a message from the Drafts folder you must first select Edit before you can add an attachment 2 Select the Type pick list and then select the file type Attachments Ci Address vCard CurrentC Application pre CarrierPr Appointment vCal Default AAEE sl Attach Sounds 54 ATTACHING FILES TO OUTGOING MESSAGES Attachments i Tap here to select files Attachments vCalendar_8 16 04_1 vcs 478B CurrentCarrier pdb 164B 642 8 3 Doone of the following to select the file that you want to attach depending on the file type you selected Photo Video Sel
17. clear a reminder from the list Se o S ect the reminder either the mail icon he text description to go to the Inbox of that account or to read a detailed error message Se ect Done to close the Reminders screen and return to whatever you were doi ng on your smartphone before you opened the Reminders screen Se ect Clear All to delete all reminders on the Reminders screen AUTO SYNC WITH NOTIFICATION 23 GETTING AND READING MESSAGES CHAPTER When a reminder appears on the Reminders screen select it to go to the Inbox of that account or launch the VersaMail application and go to that account Once you open the Inbox any new messages are removed from the Reminders screen even if you don t open them Auto Sync then starts at the next scheduled interval with the Reminders screen counter reset to zero DID YOU KNOW If you are in the Inbox and Auto Sync downloads new messages those messages do not appear on the Reminders screen because you can already view them in the Inbox Tip If the Reminders screen shows an Auto Sync error message for an account select the message to view more detailed information about the error You can choose to disable notifications for Auto Sync failures see Setting alert options Auto Sync retries If the interval for a scheduled Auto Sync is set at Every 1 hour or less frequently and an Auto Sync fails for any reason the VersaMail
18. click in the Synchronize column to the right of the folder name to select Yes DID YOU KNOW If you synchronize a folder any changes you make to a folder on your smartphone for example by moving or deleting messages are automatically updated on the mail server and vice versa 108 ENTERING ADVANCED ACCOUNT SETTINGS ON YOUR COMPUTER WORKING WITH ACCOUNTS ON YOUR COMPUTER 2 6 When you have finished entering or WINDOWS ONLY verifying advanced settings select OK CHAPTER 1 Select Start in the lowerleft corner of your computer screen and navigate to a Programs Navigate to the Palm Ed iti ng accou nt program group and then select i VersaMail Setup information on your p 2 Select your smartphone username from com puter the list and then select the option to edit an existing VersaMail account After you set up VersaMail to work with an VersaMail TM Account Setup Wizard email account you can edit the account z Set Up Email Account information For example if you change the password for your Yahoo or corporate Choose the usemame ofyour device account you need to enter the change in s_Samate z VersaMail in order to continue sending and Choose a setup api iy device that works with my receiving messages NOTE You should edit account information in VersaMail only after you have edited the account with your email provider or system administrator The edits you make in Vers
19. events with Palm Desktop software or Outlook once you set up VersaMail to work with Microsoft Exchange ActiveSync If you want to stop having Calendar events pushed from or synchronized with the server you must delete the Microsoft Exchange ActiveSync account see Deleting an account When using Calendar with Microsoft Exchange ActiveSync note the following important features Time zones Time zones are always included for Calendar events when you use Microsoft Exchange ActiveSync When events are pushed from the Exchange server or you synchronize with the Exchange server and download new events the time zone information is included with each event If you travel to a different time zone the event times are automatically adjusted in Calendar on your smartphone Attendees For meetings you can see a list of attendees From the Day View select the event and then select Details Select the Attendees field The Attendees field does not appear if the event is not a meeting It is not available for events you create on your smartphone WORKING WITH CALENDAR EVENTS WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs Server push or synchronization of Calendar events with Microsoft Exchange ActiveSync When ActiveSync pushes Calendar events from the server or you synchronize Calendar events with the Exchange server the following takes place e Any events you create on your smartphone are pushed to or synchronized wit
20. folders you want to synchronize from the pick list ADVANCED TOPICS CHAPTER DID You KNOW After you select the folders to synchronize a connection is made to your email service provider to update the server with changes from your smartphone and to update your smartphone with changes from the server Working with root folders For IMAP accounts if you want to synchronize email messages on your smartphone with messages on the mail server you need to enter the root folder for the account on your smartphone see Setting server preferences Check with your email provider to find out the root folder for your IMAP account Using SSL security SSL Secure Sockets Layer is a protocol designed to ensure that data you send or receive over a network or the Internet is WORKING WITH ROOT FOLDERS ADVANCED TOPICS CHAPTER secure and authentic The VersaMail application uses SSL to help guarantee the secure transmission of email messages that you send or receive When you set up an account in the VersaMail application you are given the option of selecting SSL for incoming and outgoing mail IMPORTANT For most email providers that support SSL you must select SSL for both incoming and outgoing mail If you select just one or the other your messages cannot be sent or received successfully If you set up an account that uses an SSL connection on Outlook Outlook Express or Eudora then SSL is supp
21. for this account Port Number The default port number setting is 110 for POP and 143 for IMAP servers You may need to change the port number if you choose to retrieve incoming mail over a secure connection see Secure connection below TIP Check with your email provider or system administrator for any incoming or outgoing mail settings you do not know Also check to see if your account uses SSL APOP or ESMTP or whether you need to change the default port number Secure connection To retrieve incoming mail over a secure Secure Sockets Layer or SSL connection check this box see Using SSL security The port number for incoming mail changes to 995 for POP accounts and 993 for IMAP accounts WORKING WITH ACCOUNTS ON YOUR COMPUTER IMPORTANT Do not check the Secure connection box if VersaMail displays Direct POP or Direct IMAP connection to server in the Desktop Connection field If you check the box you cannot send and receive messages correctly To use SSL with your account you should set up the account on your smartphone and check the Use Secure Connection SSL box on the appropriate screen see Setting advanced mail options APOP POP accounts only Encrypts your username and password when they travel over the network Some services require APOP to work properly while others do not work properly if APOP is used 4 Select the Outgoing Mail tab and verify or edit any of the following settings CH
22. message recipients 4 Enter a reply 42 FORWARDING AN EMAIL MESSAGE MANAGING YOUR MESSAGES 5 5 Select Send to send the reply now Outbox to send it later or Drafts to work on it later CHAPTER Reply Options When replying to a message v Include original text Your name in the From field JS User DID YOU KNOW Replies are always sent as text only even if you received the original message in HTML format Reply to Address with Tip To reply to a message from the message list tap the envelope icon next to the message you want and then select Reply on the Message menu Or open the Options menu and select Reply When replying to a message Select whether to include original message text with a reply Setting reply preferences You can set reply preferences including whether to include the original message text in a reply as well as the name and email address to show on your reply The preferences you set apply to all replies you Reply to Address with Enter the email send address that you want recipients to see and reply to on your email messages only if this is different from the email address from which you are sending the Your name Enter the name you want to appear on your outgoing messages such as Joe Smith 1 From any folder press Menu F 2 Select Options and then select Preferences message For example if you are 3 Select Reply Options sending a message from 4 Set
23. the message list in your email folders move messages between folders and create and edit folders Viewing another folder 1 From any folder select the folder pick list in the upperright corner of the screen Ta 193 Goa Sony Electronics Outbox Your one stop shi bi SDI ana Trash 19 Reminder Server Edit Folders o PalmSource Inc rs te New applications for your ha o M Comcast Online 11 10 Search Email Security O wit BizLand 11 7 Server Maintenance Schedul 2 Select the folder you want to view Customizing the appearance of the message list You can change display options on the message list as well as the size of columns in the list QO MANAGING YOUR MESSAGES CHAPTER DID YOU KNOW The customization options you choose apply to all folders not just the one you are currently viewing 1 To change the sorting order for the message list in the Inbox or any other folder select Sort Select whether to sort the list by subject sender size or date The default is date DID You KNOW The sort option you select sorts the list in descending order alphabetically from Z to A largest to smallest size or most recent date to oldest To change to ascending order A to Z smallest to largest oldest to most recent use the Display Options preference screen described in step 6 Display Options i Sort by w Date v Descend Show v 2 line view Date
24. then select Mark Read or Mark Unread ral 191 197 Inbox v BizLand 11710 Reminder Server Maintena l Z PalmSource Inc 11 10 New applications for your ha o M Comcast Online 11 10 For IMAP accounts only select one of the following Mark Read Would you like to mark the selected messages read on both the handheld and server or on just the handheld Mark the messages as read or unread on your smartphone only Select Handheld 48 MARKING MESSAGES AS READ OR UNREAD Mark the messages on both your smartphone and the server and have the messages marked on the server immediately Select Both and then select OK on the confirmation screen MANAGING YOUR MESSAGES 5 CHAPTER the messages marked on the server the next time you synchronize or connect to the server Select Both and then select Cancel on the confirmation screen TIP Selecting Both and then OK also processes any other pending actions on the server such as deleting messages in the Trash folder Mark the messages on both the smartphone and the server and have DID YoU KNOW POP mail servers do not support the read or unread message feature For POP accounts messages that you mark appear in plain or bold text on your smartphone but the difference is not recognized on the server MARKING MESSAGES AS READ OR UNREAD QO MANAGING YOUR MESSAGES CHAPTER 60 MARKING MESSAGES AS READ OR UNREAD CHAPT
25. to work with an account with one of these providers Other web based email providers such as Yahoo require you to pay for premium services in order to download messages to your smartphone Check with your provider for info Depending on your email provider you may need to obtain some information that you enter when you set up VersaMail to work with your account If your account is with a common provider such as AOL EarthLink or Yahoo VersaMail already contains the information you need and you can skip ahead to the procedure for setting up VersaMail to work with your account see INTRODUCTION 0 Setting up VersaMail to work with common providers If your email account is with a smaller or less common provider contact the provider to obtain the following information CHAPTER NOTE If you are not sure whether you have a common email provider or not you can begin the procedure Setting up VersaMail to work with common providers If in the procedure you find that your provider is not one of the listed common providers you can return to this section to find out what information you need to obtain e Your email address and password DID YOU KNOW The VersaMail application provides strong 128 bit AES encryption for your password e The mail protocol such as POP Post Office Protocol or IMAP Internet Message Access Protocol e The incoming and outgoing mail server names ABOUT EMAIL ACCOUNTS 3
26. username select the Password box enter a O Use Secure Connection SSL password and then select OK Check with Y Use authentication ESMTP your email service provider for authentication username and password information 8 Select Done 18 ADDING ESMTP TO AN ACCOUNT CHAPTER 3 Getting and reading messages can choose to get the entire message for Getting email all of your incoming email messages NOTE See Working with Microsoft Exchange ActiveSync for special considerations when using a Microsoft Exchange ActiveSync account to synchronize email Calendar and Contacts information with Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 After you set up the VersaMail application to work with a personal or corporate email account see Working with email accounts you can manually retrieve messages for that account from within VersaMail You can also set a schedule to have VersaMail automatically retrieve s incoming messages see Auto Sync with 1 Go to Applications and select notification Email B 2 Optional If you are using a VPN connection connect to your VPN see Connecting to a VPN 3 Press Menu Fy When you get messages you can choose to see only the subjects of your email which include message size sender and subject so that you can decide if you want to download the entire message Or you GETTING AND READING MESSAGES 4 Select Accounts and t
27. 5 email accounts changing 108 connection types and 2 deleting 15 108 Microsoft Exchange ActiveSync 67 scheduling Auto Sync 21 24 setup for Microsoft Exchange ActiveSync 69 upgrading 1 email folders 37 emptying Trash folder 47 encryption 3 entering passwords 70 ESMTP authentication 16 Excel spreadsheets 1 F FAQs 109 iles attaching to email 54 transferring to handheld 1 iltering email 21 57 59 60 Filters dialog box 58 irewalls 5 olders 39 41 onts 39 orwarding email 42 requently asked questions 109 Full header option 63 G Get unread mail option 26 getting email 20 114 INDEX H header options email 62 HTML messages 104 icons 25 IMAP mail folders 64 65 protocol 4 11 101 servers 12 48 95 97 101 nbox 37 nbox icons 25 incoming mail options 71 incoming mail servers 3 12 95 97 101 initialization strings modems 61 nternet Message Access Protocol IMAP 11 101 nternet Service Providers ISPs 3 9 11 SPs 3 9 11 L Leave mail on server option 62 iability ii ogging in to email accounts 5 Lookup screen 34 M mail folders 39 41 mail servers 4 12 95 97 101 Mail Service pick list 8 11 70 mail See email marking message status 48 aximum Message Size option 26 103 Meeting invitations 81 Message text option 43 messages addressing 79 downloading large 52 sending plain text 104 Microsoft Exchange ActiveSync 4 account setup 69
28. APTER ENTERING ADVANCED ACCOUNT SETTINGS ON YOUR COMPUTER 9 WORKING WITH ACCOUNTS ON YOUR COMPUTER CHAPTER VersaMail TM Advanced Settings General Incoming Mail Outgoing Mail Outgoing Server Outgoing Server smtp myhomenetwark com Port Number 25 JT This server requires a secure connection SSL T Myseiverrequires authentication ESMTP UserName muser Password Outgoing Server Enter the address of your outgoing mail server Port Number The default is 25 the port number that most SMTP servers use Secure connection To send outgoing mail over a secure Secure Sockets Layer or SSL connection check this box see Using SSL security Authentication Check this box if the outgoing server SMTP requires ESMTP authentication see Adding ESMTP to an account If you select this option username and password fields appear These fields are already filled in based on the account information you entered In most cases the information displayed is correct however occasionally your authentication username and or password is different from your account username or password IMAP accounts only Select the Folders tab and verify or edit any of the following settings Sent Folder Shows the name of your Sent Mail folder on the server Trash Folder Stores deleted email in the folder you specify on the server Server Folder Synchronization To synchronize a server folder
29. CHANGE ACTIVESYNC ACCOUNT CHAPTER 9 Working with accounts on your computer For Windows users who prefer to enter e Setting up VersaMail to work with a information on their computer and then Microsoft MAPI account synchronize the info to their smartphone e Setting up VersaMail to work with a the VersaMail application has a Microsoft Exchange ActiveSync account companion desktop application that you can use to perform account setup editing and deletion tasks Setting up VersaMail to work with other providers NOTE The procedures for editing or deleting an account on your computer are the same for all account types see Editing account information on your computer and Deleting an account on your computer The steps for setting up VersaMail to work with an account vary slightly depending on the account type Select your account type to view the correct setup procedure e Setting up VersaMail to work with common providers e Setting up VersaMail to work with a Lotus Notes account 9 WORKING WITH ACCOUNTS ON YOUR COMPUTER CHAPTER Setting up VersaMail to work with common providers WINDOWS ONLY Follow this procedure if your account is with a common email provider see Using an email provider 1 Select Start in the lowerleft corner of your computer screen and navigate to Programs Navigate to the Palm program group and then select VersaMail Setup 2 Select your smar
30. ER 6 Working with attachments Email may contain attached files such as Microsoft Word documents photos or videos that you want to save view or install on your smartphone When you receive a message that has an attachment the VersaMail application scans your smartphone to see if you have an application that can open the attachment Attachment file types you can download and open include photos and videos Microsoft Word Excel and PowerPoint files ringtones HTML pages text files and information from applications on your smartphone such as Contacts Calendar and Tasks You can also work with attached Palm OS applications and related files PRC and PDB files as well as compressed ZIP files that contain other files For other types of files your smartphone may contain an application that can open and view attachments for that file type If your smartphone contains such an application you can open the attachment if your smartphone doesn t have such an application you can t open the attachment Among the file types that may be supported are MP3 and AAC files Working with a downloaded attachment In the message list a paper clip on a message s envelope icon indicates that the message has an attachment that has been Q WORKING WITH ATTACHMENTS CHAPTER downloaded You can save an attached file or view edit or install the file depending on the file type In the Inbox select the message wi
31. ESSAGES 4 oc wW E a 1 On the New Message screen Att hi a ttaching a persona 2 On the Recipient List screen select SIQ nature Lookup 3 On the Address Lookup screen select the address you want and then select Add You can attach a signature with info like your company s address and telephone number to all messages you send including replies and forwarded messages Address Lookup grep ge 1 From the Inbox or other folder press arundel doby com Menu 3 z DeFonso Jake jake comcast com 2 Select Options and then select Postula Werner wpostula verizon net Preferences Zipata Umberato 7 umber minslea com 3 Select Signature Check the Attach Signature box 5 Enter your signature information and Look Up then select OK Signature I Attach signature Tip To jump quickly to the contact you want begin entering the contact s name or email address in the Look Up field on the Address Lookup screen 4 Repeat steps 2 3 for each address you want to add 5 On the Recipient List screen select Done ATTACHING A PERSONAL SIGNATURE 38 SENDING EMAIL MESSAGES CHAPTER 36 ATTACHING A PERSONAL SIGNATURE CHAPTER 5 Managing your messages Working with email folders By default the VersaMail application displays the messages in an account s Inbox folder You can easily view the messages in a different folder You can also customize the appearance of
32. HAPTER 1 Goto Applications 4 and select Email B 2 Press Menu Fy 3 Select Accounts and then select Account Setup Account Setup To setup an account tap New or select an account to edit VersaMail Yahoo Work Email SETTING UP VERSAMAIL TO WORK WITH A MICROSOFT EXCHANGE rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC c w i a q x 4 Select New o MyExchange fi 5 In the Account Name field enter a Enter the us rnam and passwrd descriptive name assigned to this account 6 Select the Mail Service pick list and Username then select Exchange ActiveSync JSHSED Password Account Setup Ci Choose an account name e g My Mail and select settings Mail Service Exchange Activ 9 Select the Password box enter your email account password and then select OK 10 Select Next 11 Enter your email address and Exchange 7 Select Next mail server name Select Next 8 Enter the username you use to access MyExchange il your email Review your settings and edit if necessary Email Address jsuser company com Mail Server il exchange com 70 SETTING UP VERSAMAIL TO WORK WITH A MICROSOFT EXCHANGE WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs 12 Select one of the following MyExchange Basic setup for your mail account is completed To exit select Done For additional settings select Advanced To try your connection select Test settings Previous Adva
33. S Q Introduction You already know how efficient email is for staying in touch with personal and business contacts Now the VersaMail application brings you a new level of convenience email on the go Enjoy the ease and speed of communicating with friends family and colleagues anywhere you can make an Internet connection You can email photos to your friends and family Or use Documents on your smartphone to create Microsoft Word or Excel files and email them to your colleagues You can also receive any of these file types as attachments to view and edit at your convenience Upgrading an existing email account If you already use the VersaMail application on a different smartphone and want to keep your username you can upgrade your existing email account for use on your new smartphone 1 Synchronize your new smartphone with your computer From the list of profiles select the username associated with your old smartphone this contains your existing account information CHAPTER 1 INTRODUCTION CHAPTER Select a profile K J Viyal K Ramos Flo EEF F 2 On your smartphone go to Applications and select Email B 3 Select Yes to accept the upgrade About email accounts The VersaMail application is software that enables you to use your smartphone to access email from one of two types of accounts e An account with an email provider eithe
34. SYNC Change HotSync Action HotSync Action for Calendar OK oe Synchronize the files cancel Help ote C Desktop overwrites handheld 7 Setas default Bea C Donothing 5 Repeat steps 3 and 4 for contacts by selecting Contacts from the conduit list 6 Select Done Synchronize your smartphone and your computer All events and contacts on your smartphone replace any that currently exist on your computer 8 Repeat steps 1 through 3 to reopen the Change HotSync Action dialog box for Calendar 9 Select Synchronize the files check the Set as default box and then select OK 88 DELETING A MICROSOFT EXCHANGE ACTIVESYNC ACCOUNT WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs CHAPTER Change HotSync Action Rad Tip If you skipped steps 4 through 8 you may HatSyne Action for Calender have duplicate events and contacts on your smartphone or your computer after you ve completed this procedure You can manually delete any duplicates oe Synchronize the files eye Help o a C Desktop overwrites handheld Lezi C lt Gamnald evelyies Dekap 10 Select Contacts from the conduit list C Donating select Change and then repeat step 9 11 Select Done Your events and contacts now synchronize between your smartphone and your computer DELETING A MICROSOFT EXCHANGE ACTIVESYNC ACCOUNT rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER 20 DELETING A MICROSOFT EX
35. Secure Sockets Layer or SSL connection check the box see Using SSL security Port Number The default is 25 the port number most SMTP servers use CHAPTER SETTING UP VERSAMAIL TO WORK WITH OTHER PROVIDERS 13 WORKING WITH EMAIL ACCOUNTS CHAPTER Use Secure Connection SSL To send outgoing mail over a secure connection check the box see Using SSL security Use authentication ESMTP Check the box if the outgoing server SMTP requires ESMTP authentication see Adding ESMTP to an account If you select this option username and password fields appear These fields are already filled in based on the account information you entered In most cases the information displayed is correct however occasionally your authentication username and or password is different from your account username or password Tip If you need to enter new authentication information enter your username select the Password box enter a password and then select OK Check with your email service provider for authentication username and password information 4 Select Done Editing account information After you set up VersaMail to work with an email account you can edit the account information For example if you change the password for your Yahoo or corporate account you need to enter the change in VersaMail in order to continue sending and receiving messages NOTE You should edit account information in
36. Select Options and then select Preferences GETTING AND READING MESSAGES 3 CHAPTER 4 Select preferences Incoming Get v Entire message O Ask Every Time Get only Unread messages O Mail from last IY Download attachments v 3days Maximum message size Message Format Y HTML Get Select whether to get message subjects only or entire messages TIP Select the option to download message subjects only if you want to speed up the download process or to avoid taking up smartphone memory with unwanted messages Ask Every Time Check this box if you want to choose whether to download subjects only or entire messages each time you retrieve email If it is unchecked messages are retrieved INBOX ICONS IN THE VERSAMAIL APPLICATION 28 GETTING AND READING MESSAGES CHAPTER according to the option you select in the Get pick list Get only unread messages IMAP accounts only Check the box to download only unread mail to your smartphone If you don t choose this option and you select Get amp Send all of your messages on your provider s mail server are downloaded to your Inbox including messages you have already read Tip The Mail from last X days option is available if you manually retrieve email If you set up an Auto Sync schedule to automatically retrieve email see Auto Sync with_ notification the option is not available DID You KNOW The POP protocol does not support retriev
37. Sent Mail folder on the server Delete mail on the server Check this box to delete messages on your provider s mail server when the Trash folder is emptied in the corresponding email account on your smartphone see Emptying the trash When viewing a message in any folder you can change the view of the message header To switch between short and full headers select the header E icon in the upperright corner of the screen The email header options are as follows Short header Shows sender s name or address From field and subject line Subj field From PalmSource Inc Subj New applications for your handheld Software Store Palm OS lt http palmpowered com ct html rt r on amp s 3 za r khbm hgb3 l1ad 44qn gt 62 CHANGING EMAIL HEADER DETAILS Full header Shows the following 2 of 144 gt Ta From PalmSource Inc T Subj New applications for your z handheld Date Thu Nov 10 2005 1 31 pm Size 2K To joe jmswordsmith com Inbox Software Store Palm OS lt http palmpowered com ct html rt _ e Sender s name or email address From field e Subject line Subj field e Date message was composed sent or received Date field e Size of message including any attachments Size field e Recipient s name or email address To field You can also switch between a short header and a full header for a
38. TACTS INFORMATION rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER Microsoft Exchange ActiveSync If you want to stop synchronizing Contacts info with the server you must delete the Microsoft Exchange ActiveSync account see Deleting an account Contact fields Some contact fields that appear on your smartphone for example the Picture field and the custom fields do not appear on the Exchange server and some fields that appear on the server do not appear on your smartphone The server manages these fields as follows e If you enter information in a field in Contacts that does not appear on the Exchange server the information does not appear in Outlook when push takes place or you synchronize it is stored in a field on the server that is not displayed in Outlook However the information is not lost it continues to appear on your smartphone e If you enter information in a field in Outlook that does not appear in Contacts on your smartphone the information does not appear on your smartphone when push takes place or you synchronize Again the information is not lost it continues to reside on the server and appears in Outlook on your desktop The Picture field does not appear on the Exchange server Any picture you add to a contact on your smartphone is stored in a field on the server that does not appear in Outlook so the picture does not appear in Outlook when push takes place or you synchronize
39. TP see Adding ESMTP to an account Many services require authenticated access or ESMTP to use their outgoing mail SMTP servers e Enter the name of a different outgoing mail server for sending mail see Editing account information Many ISPs such as cable companies require that you have an Internet connection to their network to send email through their servers In this case you can almost always receive email from these accounts but if you want to send email you must send it through another server I can t download any messages If the memory on your smartphone fills up you cannot download any more messages to your smartphone Delete some messages to free up memory and try downloading again I am having trouble downloading messages from my Gmail account To use the VersaMail application with a Gmail account you first need to enable POP access for the account Go to your account settings on the Gmail website to turn on the POP access setting The Gmail service is optimized for viewing email on the web thus you may experience problems when trying to view messages in a Gmail account on your smartphone For example the following issues may occur when you use VersaMail to access Gmail account messages e If you read a message on the Gmail website before it is downloaded to your smartphone the message may not download to your smartphone even if you have set a preference in VersaMail to download both rea
40. VersaMail only after you have edited the account with your email provider or system administrator The edits you make in VersaMail reflect existing changes to your account they do not cause actual account settings to change 1 Goto Applications 4 and select Email B 2 Press Menu rR 14 EDITING ACCOUNT INFORMATION 3 Select Accounts and then select Account Setup Account Setup To setup an account tap New or select an account to edit VersaMail Yahoo Work Email 4 Select the name of the account you want to edit and then select Edit 5 The same series of screens appears for editing account settings as for setting up VersaMail to work with an account see Setting up VersaMail to work with common providers Go through the screens by selecting Next and change the entries you want to edit on the appropriate screens WORKING WITH EMAIL ACCOUNTS 2 CHAPTER DID YOU KNOW On a Windows computer you can also use your computer to edit account information in VersaMail to reflect changes to an email account and then synchronize to transfer the edited info to your smartphone see Editing account information on your computer This is useful for those who prefer to enter info on their computer Deleting an account When you delete an account in the VersaMail application the account information is removed from your smartphone only The account still exists on the server For example deleting your
41. W web pages loading from email 44 Wi Fi cards 5 wireless synchronization 64 defined 72 Word documents 1 INDEX 17
42. WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER out this information because they do not want wireless access to the system If you cannot obtain the server name you cannot use Microsoft Exchange ActiveSync e Whether a proxy server is used and if so the name of the server e Whether a VPN virtual private network is required for accessing the server see VPNs Key features of Microsoft Exchange ActiveSync accounts An email account that uses Microsoft Exchange ActiveSync differs from other accounts in the following areas e Setting up an account e Support for the Exchange ActiveSync push feature in which the server pushes email calendar and contact information e Synchronizing with the server e Addressing email messages e Downloading attachments e Receiving and working with meeting invitations e Receiving and working with Calendar events e Synchronizing information in Contacts These features are discussed in this chapter Most other features of a Microsoft Exchange ActiveSync account such as sending messages or attaching files to messages work in the same way as for any other account For detailed information on using Microsoft Exchange ActiveSync with Calendar and Contacts see the Getting Started guide that came with your smartphone NOTE Email accounts that use Microsoft Exchange ActiveSync do not support mail filters see Creating and using filters Also you cannot set server prefer
43. When you have finished setting up all accounts select Finish on the Transfer Settings screen CHAPTER SETTING UP VERSAMAIL TO WORK WITH OTHER PROVIDERS 9 WORKING WITH ACCOUNTS ON YOUR COMPUTER CHAPTER 12 Synchronize to transfer all account information to your smartphone Entering advanced account settings on your computer When you set up VersaMail to work with an account VersaMail automatically enters advanced settings such as incoming and outgoing server names any authentication required maximum message size and so on You can check the advanced settings to verify that VersaMail entered the information you want or if you want to change a default entry for example if you want to change the maximum message size 1 Select Advanced Settings on the Account Information screen 2 Select the General tab and verify or edit any of the following settings VersaMail TM Advanced Settings Ed General incoming Mail Outgoing Mai Account Information MyHomeNetwork Last Sync Unknown Account Name Desktop Connection Direct POP connection to sever F sync Lacal Notes Enable HotSync synchronization Standard Synchronizaton Options TF Unteed Messages ony Download Attachments Nail tomthe last P Day s Max Message Size po KB Format oflncoming Messages HTML z Synchronize Outbox Folder I Synchronize IrboxFolder DID You KNOW The D
44. Yahoo account from the VersaMail application deletes the account only from your smartphone Your email account still exists at Yahoo com DID YOU KNOW You can delete all but one of your email accounts you must have at least one account 1 Goto Applications and select Email B DELETING AN ACCOUNT 1s WORKING WITH EMAIL ACCOUNTS CHAPTER 2 Press Menu 3 3 Select Accounts and then select Account Setup Account Setup To setup an account tap New or select an account to edit VersaMail Yahoo Work Email 4 Select the name of the account you want to delete and then select Delete 5 Select Yes in the Delete Account dialog box to delete the account and all associated email messages Delete Account Are you sure you want to permanently remove the Work Email account 6 Select OK TIP Synchronize your smartphone with your computer to free up the memory associated with an account after you delete it TIP On a Windows computer you can also use your computer to delete an account see Deleting an account on your computer Adding ESMTP to an account Some email providers require ESMTP authentication to validate your username and password on an outgoing mail SMTP server If you aren t sure if your email provider supports ESMTP check with your provider You can set the option to use ESMTP when you initially enter the settings for an account if you did not you can lat
45. aMail reflect existing changes to your account they do not cause actual account 3 Select Next settings to change 4 Go through the screens and change the account settings that you want Select Next on each screen to go to the next screen Click Nexto continue Help Bac Next Cancel EDITING ACCOUNT INFORMATION ON YOUR COMPUTER 9 WORKING WITH ACCOUNTS ON YOUR COMPUTER CHAPTER 5 When you have finished editing the account select Finish VersaMail TM Account Setup Wizard X Transfer Settings to Device bai You mustnow perform a HotSync operation to transfer your setings to ie you device Impattant your email will nat be synchronized wih your device until you do the following Click the Finish button on this sereen to esitthe Wizard Make sure your device is comectedto your computer securely through the HotSync cable Press he HotSync button on the cable to synchronize 6 Synchronize to transfer the updated account information to your smartphone Deleting an account on your computer When you delete an account in the VersaMail application the account information is removed from the VersaMail application only The account still exists on the server For example if you delete your Yahoo account from the VersaMail application your email account still exists at Yahoo com DID YOU KNOW You can delete all but one of your email accounts you must have at least one accou
46. account in order to download email messages from your Yahoo account to your smartphone Check with your service provider to see if any providerspecific requirements exist Service provider settings change frequently If your email account was working but you are currently experiencing problems check with your service provider to see if any of the account settings have changed D COMMON QUESTIONS CHAPTER am having problems sending and receiving email Short periods of time when email is unavailable are common due to server problems or poor wireless coverage If you have problems sending or receiving mail for an extended period of time check with your ISP or email service provider to verify that the service is working properly Make sure your ISP or email provider allows you to send and receive email on a wireless smartphone Several providers like Hotmail do not offer this option at all other providers require an upgrade for accessing email on a wireless smartphone Auto Sync is not working If Auto Sync is occurring and you turn your smartphone off or the connection to your email service provider is disconnected Auto Sync fails If you are attempting Auto Sync over a network you must be in range of a network access point for Auto Sync to work I can receive email fine but am having problems sending email If you are able to receive email messages but cannot send them try these steps Turn on ESM
47. al of unread mail only from the server If you have a POP email account the VersaMail application downloads all messages from the server regardless of whether you have read them for example on your desktop or on the web and regardless of whether this box is checked Mail from last X days Get messages sent within the number of days you specify default is 7 Download attachments Allows files attached to email to be automatically downloaded to your smartphone Maximum message size Lets you enter the maximum size of incoming email messages that can be automatically downloaded to your smartphone If a message exceeds the size you enter you must choose to manually download the entire message The maximum size of an incoming message is 5KB by default but you can enter any size up to 5120KB approximately 5 megabytes or 5MB including attachments The maximum message size that you can retrieve is 60KB for the body text and approximately 5MB of total data for any attachments SETTING PREFERENCES FOR GETTING MESSAGES tip Because downloading large messages can consume device resources the VersaMail application displays the size of the message and asks if you want to continue downloading any message that exceeds your maximum message size up to a total size of 5MB Message Format Lets you retrieve messages in HTML or plain text format If you choose HTML any messages sent to you in HTML format are displayed
48. ant the change create rename or delete to take place on the server as well as on your smartphone 3 Select Done WORKING WITH EMAIL FOLDERS QO MANAGING YOUR MESSAGES CHAPTER Forwarding an email message 1 From any folder select the folder pick list in the upperright corner and then select the folder that contains the message you want to forward DID YOU KNOW You can forward email messages from any folder other than the Outbox folder 2 Select the message to you want to forward to open it 3 Select Fwd ree 59 of 197 P Ta E report text We received the 4 approval to get started quoted them 300 for you on this If it comes lout to more than that let me know land we can work it out bryan Attachment master_37 doc message truncated x D master_37 doc 590B Bone Reply Fua Cate Select Forward 4 Address and send the forwarded message see Addressing a message DID You KNOW Forwarded messages are always sent as text only even if you received the original message in HTML format Replying to an email message You can reply to an email message as you are reading it or you can reply to messages in the message list 1 Select the message you want to reply to 2 Select Reply TIP From the message screen you can also select Reply from the Options menu 3 From the menu select whether to reply to the sender only or to all
49. arding Sync Exchange meeting invitations are 5 Select the When Forwarding a downloaded to your Inbox message pick list and then select Forward original from server or Forward copy from device NOTE You cannot create meeting invitations on your smartphone You can receive and reply to meeting invitations that are sent to you FORWARDING EMAIL MESSAGES rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER 1 Goto Applications and select Email B 2 Optional If push is turned off and you do not have an Auto Sync schedule set up synchronize with the server to download new messages see Synchronizing with the server 3 Select a meeting invitation to open it Meeting invitations are displayed with this icon amp 8 40 Inbox M Greg Gagnon 9 38a Next month s budget l M Deborah Kadoura 9 33a Information you requested M Brian Kobrenski 9 30a Company Newsletter v Greg Gagnon 8 54a Meeting Documentation Meeting amp Brian Kobs 8 36a Invitation Planning Board Meeting DID YOU KNOW You can add names and email addresses directly to Contacts from the To or cc field of an invitation see Adding or updating a contact directly from a message DID You KNOW If you receive meeting invitations the Reminders screen displays both the number of new email messages and the number of new meeting invitations for that account for example 5 new messages 2 new meetings see
50. ardless of whether the Unread messages only box is checked WORKING WITH ACCOUNTS ON YOUR COMPUTER 2 Download Attachments Select whether to download attachments when you retrieve new messages By default the box is checked if you uncheck it only the body text of any message containing an attachment is downloaded to your handheld CHAPTER Mail from the last X Days Set how many days worth of email should be downloaded Max Message Size KB Enter the maximum message size that can be downloaded to your smartphone from 1 to 5120KB The smaller the maximum size the faster the download but any messages over that size are truncated However choosing a larger size means that more messages can be completely downloaded without being cut but downloading takes longer DID YOU KNOW The actual message size you can download may be smaller than 5120KB because some message space is needed for transferring the message over the Internet ENTERING ADVANCED ACCOUNT SETTINGS ON YOUR COMPUTER 9 WORKING WITH ACCOUNTS ON YOUR COMPUTER CHAPTER Format of Incoming Messages Select HTML or Plain Text If you select HTML any email messages sent as HTML are displayed on your smartphone with basic HTML formatting intact If you select plain text all messages are received as plain text only regardless of the format in which they were sent The default is HTML Synchronize Outbox Folder Check the box to send mes
51. artphone s Messaging button you can repeatedly press the button to switch among your email accounts 4 Select New Send Canton rates Cane Enter the recipient s email address see Addressing a message 6 Inthe Subject Subj field enter the subject of your email 7 Inthe area below the Subject line enter the text of your email SENDING EMAIL MESSAGES CHAPTER Have been changed to the 5th and the 19th because of the holiday tip To mark an outgoing message as high priority on the message screen open the Options menu and select Set Priority To High DID YOU KNOW If you are composing a message and need to switch to another application for example to answer a phone call when you return to the VersaMail application you are returned to the new message screen 8 Optional Attach one or more files to send with your message see Attaching files to outgoing messages Select one of the following options to send your message Send Sends the email immediately If the message is not sent successfully on the first attempt it is moved to the Outbox Outbox VersaMail features a Live Outbox If a message can t be sent successfully the first time the message is stored in the Outbox and VersaMail makes up to five attempts to automatically send the message If the message cannot be sent by the fifth attempt an error message appears and you must manually send the message D
52. ation When you have finished select Done Proxy Server Settings Port Number IY Proxy authentication Username jsuser P Using push What is push Push is a feature provided by Microsoft Exchange ActiveSync that pushes email messages Calendar events meeting invitations and updated contact information it receives onto your smartphone Likewise when you create an email message or event or you update a contact on your smartphone it is pushed to the server KEY TERM Push Technology in which a server automatically delivers new information such as new email messages to a device and retrieves new information from a device the user does not need to do anything In addition when you delete or change an email message for example mark a message read or unread in one location the change is pushed to the other location How does push work When you set up an Exchange ActiveSync account push email calendar and contact information begins automatically as long as your server supports push and has push turned on 72 USING PUSH WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs DID YOU KNOW When push is enabled certain preferences change for your Microsoft Exchange ActiveSync account only A new AutoSync preference is created including AutoSync and Alerts options The Advanced preferences including Connection and Server options are removed Push from server to smartphone happe
53. avigate to descriptive name Programs Navigate to the Palm 5 Enter your account email address program group and then select username and password in the VersaMail Setup appropriate fields 2 Select your smartphone username from 6 Select Next the list and then select the option to create a new VersaMail account e SETTING UP VERSAMAIL TO WORK WITH A MICROSOFT MAPI ACCOUNT WORKING WITH ACCOUNTS ON YOUR COMPUTER 2 oc w He a lt e If you plan to synchronize using the z VersaMail TM Account Setup Wizard cable and there is only one MAPI Set Up Email Account profile on your computer select the bottom button select Next and go to NEUSE EO war een My Work Email step 11 p 9 Enter the names of the incoming and empleGexemple con i Pe Lea Nene ae cece a teeneiedsias outgoing mail servers for this account E Check with your email service provider je for this information Select Next and go Click Nextto continue to step 11 Hela Bock Net Cancel ee _ DID YOU KNOW Your incoming mail server is also called your POP or IMAP server your outgoing mail server is also called your SMTP 7 Select the drop down list and select Microsoft Outlook 2000 or higher server 8 Select your synchronization option e If you plan to synchronize email 10 Select the MAPI profile with which you wirelessly between your smartphone want to synchronize and then select and your computer select the top Nex
54. box Tip By default when you delete a message the Inbox is displayed To change this setting so that the next message is displayed after you delete a message open the Preferences menu select Deletion and then select Go to Next Message from the After deleting a message pick list To change the option back to the Inbox select Return to List View from the pick list Deleting old messages 1 From any folder press Menu Fy 2 Select Delete Old from the Message menu 3 Select the folder pick list and then select the folder that contains the messages you want to delete 4 Select the Older than pick list and then select One Week One Month or DELETING A MESSAGE QO MANAGING YOUR MESSAGES CHAPTER Choose Date If you select Choose Date select a date from the calendar Delete Old Messages i Delete all messages in the Folder Inbox Older than w One Week 5 Select Delete 6 Select Also delete message s on server if you want to delete the messages from the server now Delete Confirmation Delete message s from the handheld O Also delete message s on server IMPORTANT If you delete a message on the server you cannot retrieve it and view it again later 7 Select OK TIP There are alternate ways to delete a message Select the message in the message list and press Backspace or select the message icon next to a message and select Delete from the Message menu Emptying th
55. ccounts with common email providers and should not be changed TIP On a Windows computer you can also use your computer to set up VersaMail to work with an email account and then synchronize to transfer the info to your smartphone see Working with accounts on your computer This is useful for those who prefer to enter info on their computer Setting up VersaMail to work with other providers BEFORE YOU BEGIN You need to obtain certain account information from your email provider see Using an email provider or system administrator see Using a corporate email account before following this setup procedure 1 Goto Applications and select Email B DID YOU KNOW If this is the first time you are setting up VersaMail you are asked if you want to continue with account setup after you open the application Select Continue and go to step 3 2 Press Menu FF 3 Select Accounts and then select Account Setup 10 SETTING UP VERSAMAIL TO WORK WITH OTHER PROVIDERS WORKING WITH EMAIL ACCOUNTS 2 CHAPTER 7 Select the Protocol pick list and then Draen select POP or IMAP To setup an account tap New or select an account to edit VersaMail KEY TERM Protocol Settings your email LE provider uses to receive email messages Most providers use the Post Office Protocol POP a few use the Internet Message Access Protocol IMAP 8 Select Next 9 Enter the username you use to access 4 Sel
56. continue Help Beck Net Cancel l Hee Beck Net Cancel Click Nextt continua or chesk this option for custom setup 7 Optional Do one of the following 9 When you have finished setting up all e To enter advanced settings for this accounts select Finish on the Transfer account select Advanced Settings Settings screen and go to Entering advanced account settings on your computer VersaMail TM Account Setup Wizard e To test the account settings you have Transfer Settings to Device ain entered select Test My Settings j pat aS a Select OK after the settings have LA es b een te sted Important your email will not be synchronized with your device urtil you da the following Slee WHEE YOu Tave NISAN a setting up accounts or you want to set securely trough the HotSync cable Press the HotSync button onthe cable to synchronize up another account and then select Next SETTING UP VERSAMAIL TO WORK WITH COMMON PROVIDERS 83 9 WORKING WITH ACCOUNTS ON YOUR COMPUTER CHAPTER 10 Synchronize to transfer all account j 7 VersaMail TM Account Setup Wizard E3 information to your smartphone Set Up Email Account Choose the usemame of yaur device Setting up VersaMail to work with a Lotus Bo o m personal or business email account N ote a CC O u nt c Seco ap dates accounts e WINDOWS ONLY Help peck Net Canc
57. count and then select Next NOTE You can set up only one Microsoft Exchange ActiveSync account If you choose to set up another email account it must be a different type SETTING UP VERSAMAIL TO WORK WITH A MICROSOFT EXCHANGE 9 WORKING WITH ACCOUNTS ON YOUR COMPUTER 11 When you have finished setting up all accounts select Finish on the Transfer Settings screen CHAPTER 12 Synchronize to transfer all account information to your smartphone Setting up VersaMail to work with other providers WINDOWS ONLY 1 Select Start in the lowerleft corner of your computer screen and navigate to Programs Navigate to the Palm program group and then select VersaMail Setup 2 Select your smartphone username from the list and then select the option to create a new VersaMail account 3 Select Next VersaMail TM Account Setup Wizard Set Up Email Account Choose a setup opton G Create a new VersaMail accourt on my device that works with my personal or business email account C Edit one of my existing YersaMeil accounts Cancel 4 Inthe Name this account field enter a descriptive name 5 Enter your account email address username and password in the appropriate fields 6 Select Next 100 SETTING UP VERSAMAIL TO WORK WITH OTHER PROVIDERS VersaMail TM Account Setup Wizard Set Up Email Account Neme this account e g Work Account My Work Email Enter you
58. cts sync After you delete a Microsoft Exchange ActiveSync account all existing Calendar events and contacts remain on your smartphone You must then set up the synchronization software so that Calendar events and contacts on your smartphone will synchronize with info in Palm Desktop software or Outlook on your computer 1 On your computer select HotSync manager in the taskbar in the lowerright corner of your computer screen 2 Select Custom 3 Select Calendar from the conduit list and then select Change If you are synchronizing with Outlook select the conduit that has both Calendar and Outlook in its name DELETING A MICROSOFT EXCHANGE ACTIVESYNC ACCOUNT e D a z 4 T CHAPTER JMSUSER Conduit Synchronize the files Synchronize the files Synchronize the files Synchronize the files Synchronize the files Synchronize the files Enabled Install Service Templates Enabled Install To Card Enabled IMPORTANT Steps 4 through 8 ensure that you do not end up with duplicate events and contacts on your smartphone or your computer Only complete these steps if you are sure that the Calendar and Contacts info on your smartphone is up to date otherwise you will lose any info on your desktop that is not on your smartphone If you are not sure that your smartphone info is up to date skip to step 9 4 Select Handheld overwrites Desktop and select OK MICROSOFT EXCHANGE ACTIVE
59. d and unread messages e The Gmail account may download all messages that are on the server even if you have set a preference in VersaMail to retrieve email messages for a certain time interval only COMMON QUESTIONS 10 I am trying to synchronize messages on my smartphone with messages on my computer but it s not working WINDOWS ONLY CHAPTER On your computer check the advanced account settings for the account you want see Editing account information on your computer The box must be checked that allows you to synchronize messages on your smartphone with messages on your computer My vCard or vCal email attachment isn t forwarding correctly WINDOWS ONLY Palm Desktop software provides several features that work with email client software on a Windows computer For these features to work correctly the email client software must be properly set up Follow these steps to check the settings 1 Select Start on your computer and then select Settings 2 Select Control Panel 3 Select Internet Options and then select the Programs tab D COMMON QUESTIONS CHAPTER 4 Make sure that the E mail field is set to the correct email client software 5 Select OK 6 Start the email client software and make sure it is configured as the default MAPI client Consult the documentation for your desktop email application for more information My Calendar and Contacts info does not download when press t
60. e trash When you delete a message it moves to the Trash folder Deleted email accumulates in the Trash folder and takes up space on your smartphone To increase memory empty the trash regularly or set a preference to automatically empty the trash see Setting the trash to be emptied automatically DID YOU KNOW You can set a preference to delete messages on the server when you empty the trash on your smartphone see Setting server preferences Many email providers have size restrictions for mail storage If your mailbox on the server becomes full messages are returned to the senders 1 From any folder press Menu 3 46 EMPTYING THE TRASH 2 Select Empty Trash from the Message menu 3 Optional Select Details to see how many messages are in the trash and whether the messages are set to be deleted on the server 4 Select one of the following options for emptying the trash Delete messages from your smartphone as well as from the server Select Both Select Yes if you want messages in the Trash folder deleted from the server as well as from your smartphone Delete messages from your smartphone only Select Smartphone Setting the trash to be emptied automatically DID You KNOW By default the trash is set to be emptied automatically and the time interval is set at Older Than 1 Day 1 From any folder press Menu Fy 2 MANAGING YOUR MESSAGES 5 Select Options and then se
61. ect New your email 5 Inthe Account Name field enter a descriptive name Work Email il Enter the username and password assigned to this account Account Setup i Username Choose an account name e g My Mail and select settings Account Name Work Email Password Mail Service Other Protocol v POP Tip Your username is usually the part of your email address appearing before the symbol 6 Select the Mail Service pick list and not your entire email address Check with then select Other your email provider if you are not sure what username to enter SETTING UP VERSAMAIL TO WORK WITH OTHER PROVIDERS 1 WORKING WITH EMAIL ACCOUNTS CHAPTER 10 Select the Password box enter your email account password and then select OK 11 Select Next 12 Enter your email address Work Email i Review your settings and edit if necessary Email Address Incoming Mail Server mail company com Outgoing Mail Server Cane 13 Enter the names of your mail servers DID YOU KNOW Your incoming mail server is also called your POP or IMAP server your outgoing mail server is also called your SMTP server 14 Select Next 15 Do one of the following Finish setup Select Done to finish setup and go to the Inbox of the account you set up where you can begin getting and sending email see Getting and reading messages and Sending email messages Set additional mail options If you
62. ect the Album pick list to go to the album containing the photo or video you want and then check the box next to each item you want to attach When finished selecting all photos or videos select Done WORKING WITH ATTACHMENTS Q Sounds Scroll to highlight the sound you want to attach and then select Insert CHAPTER MS Word or Excel Select the file you want to attach and then select Attach All other files types Select the file you want to attach and then select Add Repeat steps 2 and 3 for each file you want to attach and then select Done DID YOU KNOW You can attach a file to forwarded messages and replies as well as to messages you create DID YOU KNOW If you have an expansion card inserted into your smartphone s expansion card slot select Files on Card to view all file types on the card You can select a particular file type or select All Files to view all files on the card DID YOU KNOW To remove an attachment from an email message select the file in the Attachments box and then select Delete ATTACHING FILES TO OUTGOING MESSAGES 55 Q WORKING WITH ATTACHMENTS CHAPTER 66 ATTACHING FILES TO OUTGOING MESSAGES CHAPTER 7 Advanced topics Creating and using filters Filters provide efficient ways for you to manage email retrieval and storage When you select Get or Get amp Send filters determine which email messages are downloaded to your smartphone and in wh
63. el 1 Select Start in the lowerleft corner of 4 your computer screen and navigate to Programs Navigate to the Palm program group and then select VersaMail Setup In the Name this account field enter a descriptive name 5 Enter your account email address username and password in the appropriate fields 2 Select your smartphone username from Select Next the list and then select the option to create a new VersaMail account 3 Select Next 94 SETTING UP VERSAMAIL TO WORK WITH A LOTUS NOTES ACCOUNT WORKING WITH ACCOUNTS ON YOUR COMPUTER 2 Domino server Select Next and go to step 12 CHAPTER VersaMail TM Account Setup Wizard Set Up Email Account 11 Enter the names of the incoming and Teen ee outgoing mail servers for this account fw WoKEmat Check with your email service provider Enter your Email Address e g bob mycompany com for this information Select Next sample exemple com Enier your UserName he part before in yaur email address apie DID YOU KNOW Your incoming mail server is Enter your Password also called your POP or IMAP server your Cek Neito vontirua outgoing mail server is also called your SMTP Helo Bock Net Cancel Server 7 Select the drop down list and select 12 Optional Do one of the following Lotus Notes 5 x or higher e To enter advanced settings for this account select Advanced Settings and go to Entering advanced account se
64. email account a notification appears on the Reminders screen telling you the account name and the number of new messages If Auto Sync is scheduled for more than one account a separate notification appears for each account see Viewing and using the Reminders screen 22 AUTO SYNC WITH NOTIFICATION Setting alert options You can choose an alert sound such as a bird a phone or an alarm to let you know when new email arrives 1 Inthe account you want press Menu mR 2 Select Options and then select Preferences 3 Select Alerts 4 Select alert options Alerts Alert me of new mail Alert me of failures Alert Sound v System e Check the Alert me of new mail box e To receive alerts of successful Auto Sync retrievals only uncheck the Alert me of failures box Leave the box checked if you want to receive alerts for both successful and failed Auto Sync retrievals e Select the Alert Sound pick list and GETTING AND READING MESSAGES 3 CHAPTER then select a sound The smartphone plays a brief demo of the sound 5 Select OK Viewing and using the Reminders screen The Reminders screen on your smartphone shows info about new email messages It also shows alerts from other applications such as Calendar appointments To view the Reminders screen select the blinking bell A when it appears in the upperleft corner of any screen You can do any of the following Check the box to
65. ences from the VersaMail Preferences screen for this type of account see Setting server preferences 68 KEY FEATURES OF MICROSOFT EXCHANGE ACTIVESYNC ACCOUNTS WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs Setting up VersaMail to work with a Microsoft Exchange ActiveSync account Although Microsoft Exchange ActiveSync works with the Calendar Contacts and VersaMail applications you enter the Microsoft Exchange ActiveSync account settings in VersaMail You can enter settings for only one Microsoft Exchange ActiveSync account tip On a Windows computer you can also use your computer to set up VersaMail to work with a Microsoft Exchange ActiveSync account and then synchronize to transfer the info to your smartphone see Working with accounts on your computer This is useful for those who prefer to enter info on their computer IMPORTANT If you set up VersaMail to work with Microsoft Exchange ActiveSync ActiveSync automatically pushes Calendar and Contacts information or automatically synchronizes it directly with the Exchange server along with email messages You cannot choose to synchronize Calendar and Contacts info with Palm Desktop software or Outlook once you set up VersaMail to work with a Microsoft Exchange ActiveSync account If you do not want to download Calendar and Contacts directly from the server do not set up VersaMail to work with a Microsoft Exchange ActiveSync account C
66. er edit the account settings to use ESMTP 1 Goto Applications 4 and select Email B 2 Press Menu Fy 18 ADDING ESMTP TO AN ACCOUNT 3 Select Accounts and then select Account Setup Account Setup To setup an account tap New or select an account to edit VersaMail Yahoo Work Email 5 4 Select the name of the account and 7 then select Edit 5 The same series of screens appears for editing account information as for setting up VersaMail to work with an account see Setting up VersaMail to work with common providers Go through the screens by selecting Next When the screen appears stating that basic setup is completed select Advanced WORKING WITH EMAIL ACCOUNTS 2 CHAPTER Basic setup for your mail account is completed To exit select Done For additional settings select Advanced On the first Advanced screen select Next On the second Advanced screen check the Use authentication ESMTP box to add ESMTP to the account When you check the box username and password fields appear with your account username and password filled in If your authentication username and or password is different from your account username or password enter the correct information ADDING ESMTP TO AN ACCOUNT 77 WORKING WITH EMAIL ACCOUNTS CHAPTER Advanced DID You KNOW If you need to enter new Outgoing Server Settings authentication information enter your Port Number p5
67. ers 60 fonts 39 colors applying to email 39 column widths 39 common questions 109 communications protocols 4 connections automatically stopping remote 61 setting timeout intervals for 61 setting up secure 66 Contacts application addressing email from 34 contacts adding 29 corporate email accounts 4 5 creating contacts 29 email accounts 7 email messages 31 filters 57 mail folders 41 D Days To Synchronize Mail option 103 Delete messages on server option 62 deleting email 44 46 62 email accounts 15 108 email filters 60 mail folders 41 INDEX 13 Display Name option 43 Download attachments option 103 download options 53 downloading attachments 51 52 email 19 26 large messages 52 drafts 32 E email See also email accounts accessing 2 adding addresses to contacts 29 adding attachments to 54 adding signatures 35 addressing 33 changing fonts 39 changing header information for 62 changing Inbox folders for 37 composing 31 creating folders for 41 deleting 44 46 62 downloading 19 26 downloading attachments 52 emptying Trash folder for 46 47 filtering 21 57 59 60 forwarding 42 manually marking 48 moving messages 39 reading 27 receiving 19 75 76 77 replying to 42 sending 27 31 32 setting display options 37 setting maximum size 103 setting notification options for 23 setting preferences for 25 tapping URLs in 44 viewing status of 2
68. ertain information about your account see About email accounts and then follow the procedure Setting up VersaMail to work with other providers 7 Select Next 8 Enter the username you use to access your email Work Email Enter the username and password assigned to this account Username jsused Tip Your username is usually the part of your email address appearing before the symbol not your entire email address Check with your email provider if you are not sure what username to enter WORKING WITH EMAIL ACCOUNTS 2 9 Select the Password box enter your email account password and then select OK 10 Select Next 11 Your email address and server information is already filled in Select Next CHAPTER Work Email Review your settings and edit if necessary Email Address jsuser company com _ Incoming Mail Server mail company com Outgoing Mail Server smtp company com Cane 12 Select Done to finish setup and go to the Inbox of the account you set up where you can begin getting and sending email SETTING UP VERSAMAIL TO WORK WITH COMMON PROVIDERS WORKING WITH EMAIL ACCOUNTS CHAPTER Work Email Basic setup for your mail account is completed To exit select Done For additional settings select Advanced Previous Advanced DID YOU KNOW You can select Advanced to view additional account settings but these settings are already filled in for a
69. esktop Connection field displays the mail program you use to download messages to your computer for example Microsoft Outlook Lotus Notes and so on based on the settings VersaMail detects If no program is detected VersaMail displays Direct POP or Direct IMAP connection to server depending on your account protocol Synchronize Local Notes Lotus Notes accounts only Check the box to synchronize with the local copy of Notes on your computer You are 102 ENTERING ADVANCED ACCOUNT SETTINGS ON YOUR COMPUTER prompted to enter your Lotus Notes ID and password Select Browse if you need to locate your Notes ID Enable HotSync synchronization Check this box if you want to both send and receive email wirelessly and transfer messages to your smartphone from your computer when you synchronize By default the box is unchecked meaning that you can send and receive email wirelessly only Unread messages only For IMAP MAPI Outlook Lotus Notes or SMAPI Outlook Express accounts select whether to download all messages to your smartphone or unread messages only By default the box is unchecked meaning that all messages are downloaded DID You KNOW The POP protocol does not support retrieval of unread messages only from the server If you have a POP email account VersaMail downloads all messages from the server regardless of whether you have read them for example on your desktop or on the web and reg
70. et Open the attachment in the default viewer Tap the attachment name 82 WORKING WITH A DOWNLOADED ATTACHMENT Open the attachment menu Tap the icon to the left of the attachment name Optional If you open the attachment menu select Save to card to save the attachment to an expansion card or do one of the following depending on the attachment file type report text We received the approval to get started quoted them 300 for you on this If it comes out to more than that let me know land we can work it out bryan Attachment message 90B DAA Viewable file text Word document task HTML graphic and so on Select View to view the attachment or select Select Viewer to choose an application for that attachment For example if you have two photo viewing applications on your smartphone and you select a photo attachment on the WORKING WITH ATTACHMENTS Q list you can select which application to use to view the photo CHAPTER Palm OS application or database file PRC or PDB Select View The file is installed automatically Compressed Zip file Select Unzip The file uncompresses and the files it contains are listed Select the name of the file you want and then select Save View or Install When you have finished with the attachment do one of the following Done button appears on screen Select Done This returns you to the list of attachments where you
71. etween addresses because they re changed to semicolons But you can t use other punctuation or no punctuation between addresses Tip You can t see the whole list of addresses in a field if the list is longer than two lines To see the whole list select To cc or bec CHAPTER ADDRESSING A MESSAGE 33 SENDING EMAIL MESSAGES CHAPTER Recipient List Select To enter the name or address on the Recipient List screen and then select Done Use the shortcut buttons at the bottom of the screen for quick address entry For multiple recipients enter a semicolon and then a space between recipient names When you have finished entering all the names select Done Recipient List a M Farsi Ang Yee L com net org edu gov DID YOU KNOW When you put addresses in the copies cc field they are visible to all other recipients Addresses in the blind copies bcc field are hidden from all other recipients Tip As with Smart Addressing when you begin to enter a name or address on the Recipient List screen VersaMail displays any matching entries from Contacts and recently sent messages Select the match you want to automatically enter it in the Recipient List Entering an address using Contacts You can enter a recipient s address by using the Lookup screen to select the address The names and addresses on the Lookup screen come from Contacts 34 ADDRESSING A MESSAGE SENDING EMAIL M
72. h the server NOTE You cannot create meeting invitations on your Smartphone You can receive and reply to meeting invitations that are sent to you e Any events you create or change in Outlook on your computer that are on the Exchange server are pushed to or synchronized with your smartphone e Any meeting invitations are displayed in the Inbox of your Microsoft Exchange ActiveSync account in VersaMail When you respond to an invitation the response is pushed to or synchronized with the server and then synchronized from the server to Calendar on your smartphone CHAPTER Updating Contacts information When you set up VersaMail to work with Microsoft Exchange ActiveSync ActiveSync pushes information in the Contacts application directly from the Exchange server as well Any contact information that has been newly entered or that has been updated on the server since the last Auto Syne or manual sync is downloaded to your smartphone Any information that has been entered or updated on your smartphone is pushed to the server as well DID you KNOW When you first set up VersaMail to work with Microsoft Exchange ActiveSync all contacts on the server are downloaded to your smartphone and then any duplicate contacts are deleted from the smartphone IMPORTANT You cannot choose to synchronize Contacts information with Palm Desktop software or Outlook once you set up VersaMail to work with UPDATING CON
73. he Sync button or when Auto Sync downloads email for my Microsoft Exchange ActiveSync account WINDOWS ONLY e f pressing the Sync button retrieves email messages only make sure you have set the Sync button to retrieve information for all three applications Calendar Contacts and VersaMail see Setting the Sync button to synchronize multiple applications e If Auto Sync is downloading email messages only make sure you have set the preference in Auto Sync to automatically retrieve information either for all three applications or for any two of the three see Setting Auto Sync preferences 112 Index A accessing corporate networks 5 email 2 accounts email changing 108 connection types and 2 deleting 15 108 scheduling Auto Sync 21 upgrading 1 adding contacts 29 email accounts 7 email messages 31 filters 57 Address Lookup screen 35 addresses 29 addressing email 33 Attach Signature check box 35 attachments adding 54 downloading 52 previewing with Microsoft Exchange ActiveSync 80 sending files as 54 authentication 16 18 Authentication option 14 106 Auto Empty check box 47 Auto Sync constraints 24 retrying 24 scheduling 20 setting notification options for 22 Auto Disconnect option 61 BCC option 44 blinking asterisk 23 c Calendar events working with Microsoft Exchange ActiveSync 83 changing default folders 37 display options 38 43 58 email accounts 108 email filt
74. hen select the account you want 5 Select Get or Get amp Send CHAPTER ra 0 0 v Inbox 6 Optional If you have selected Ask Every Time in VersaMail Preferences select whether to download subjects only or entire messages see Setting preferences for getting messages A list of your messages appears in the Inbox TIP To get and view messages for a different account open the Accounts menu and select the account you want Select the folder pick list in the upperright corner of the screen and then select Inbox to display messages in the Inbox Tip For IMAP accounts you have the option of wirelessly synchronizing mail folders if the Get Mail Options dialog box is displayed see Synchronizing IMAP mail folders wirelessly Auto Sync with notification You can set up VersaMail to automatically download new email messages to your smartphone with the Auto Sync feature If Auto Sync downloads any new messages your smartphone lets you know with a sound or vibration A list with the number of new messages retrieved appears on the Reminders screen see Viewing and using the Reminders screen The Auto Sync feature downloads only the first 3KB of each message You can select 20 AUTO SYNC WITH NOTIFICATION the More button on the message screen to download the entire message NOTE See Working with Microsoft Exchange ActiveSync for special considerations when using Auto Sync with a Mic
75. hone may contain a link to download VPN software for the smartphone If it does not you need to purchase third party VPN software Once you download or install the software you set up a VPN connection in Preferences on your smartphone NOTE The Auto Sync feature in VersaMail may not work with a VPN connection see Auto Sync with notification Connecting to a VPN After you set up a VPN you need to connect to it in order to retrieve email messages from your corporate mail server You must do this each time you open VersaMail to retrieve messages from the server CHAPTER ABOUT EMAIL ACCOUNTS 5 INTRODUCTION e e i lt z 1 Goto Applications amp and select 4 Enter the username and password you Email B use to log in to the VPN 2 Press Menu Ry 5 Select OK 3 Select Options and then select Connect VPN Q ABOUT EMAIL ACCOUNTS CHAPTER 2 Working with email accounts Before you can use the VersaMail application with a given email account you need to set up VersaMail to work with the account If you have multiple email accounts you must set up VersaMail to work with each one If you are setting up VersaMail to work with a Microsoft Exchange ActiveSync account for server push or wireless synchronization of email Calendar and Contacts information with Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 see Working with Microsoft Exchange ActiveSync for setup instructi
76. ich folder the downloaded messages are stored tip Use filters to organize your incoming messages For example create a filter so that whenever you receive email about sales meetings it goes immediately into a folder you create called Sales Or create a filter so that stock quotes sent to you by your online brokerage service go to a folder you create called Finance IMPORTANT If you create a filter only messages that meet the filter criteria are downloaded to your smartphone You don t see any other messages that have been sent to you even in your Inbox To avoid this you must set up two filters For example suppose you create a filter to have all messages with onlinebroker in the From field moved to your Finance folder You must then create a second filter specifying that all mail not containing onlinebroker in the From field should be moved to the Inbox or other folder you designate If you don t create this second filter only messages containing onlinebroker in the From field are downloaded to your smartphone ADVANCED TOPICS CHAPTER Go to Applications and select Email B From any folder press Menu I3 Select Options and then select Preferences Select Filters Select New Enter the filter information Filter Editor i Ifthe From Contains onlinebroker Then get mail and move to Name Enter a short description of the filter If the Select the first pick list t
77. il application 2 Optional If you are using a VPN connection connect to your VPN see Connecting to a VPN 3 Press Menu FF 4 Select the sync all option for the application e For VersaMail select Options and then select Sync All e For Calendar or Contacts select Syne All from the Record menu Message Ko sat g Connect VPN Disconnect About VersaMail Email messages Calendar events and Contact information are all synchronized between your smartphone and the server Setting the Sync button to synchronize multiple applications For a Microsoft Exchange ActiveSync account you select the Sync button to retrieve email messages unlike other accounts where you select Get or Get amp 76 SYNCHRONIZING WITH THE SERVER WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs Send By default selecting Sync in the VersaMail application synchronizes email messages only between your smartphone and the server You can change the setting so that selecting Sync synchronizes Calendar and Contacts information as well 1 Goto Applications and select Email B 2 Press Menu Fy 3 Select Options and then select Preferences 4 Select Incoming Incoming Get v Entire message Get only Mailfromlast 3days Events fromlast 2 weeks Download attachments Maximum message size 5 KB SyncButton Synctmall__ Sync All 5 Select the Syne Button pick list and then select Sync
78. ime Days 6 Set schedule options Interval For email messages select the Every pick list and select the time interval from 5 minutes to 12 hours For Calendar events select the Events pick list and select an interval from 2 weeks to 6 months Note that if you set a more frequent interval you may need to recharge your smartphone s battery more often There is no time interval for retrieving Contacts info Start End Time Select the Start and End Time boxes and then select the hour the minute and AM or PM to enter the time for the first and last Auto Sync to take place Select OK SYNCHRONIZING WITH THE SERVER WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs Days Select the days you want the and addresses that exist on your corporate schedule to be active You can choose Exchange server any number of days but you can set up only one schedule for each email account CHAPTER BEFORE YOU BEGIN Before you can use Remote Address Lookup your smartphone s phone must be on and you 7 Select OK must be in a coverage area 8 Optional Select Syne 1 Open VersaMail and go to your tip You should manually retrieve any Exchange ActiveSync account messages using the Sync button after setting 2 Select New up a scheduled Auto Sync Then only new messages are retrieved during Auto Sync 3 On the new message screen begin addressing the message If the name you want does not appear on the Smart Addressing list
79. l server you may have to do some steps before you can wirelessly synchronize email messages between your smartphone and the server as follows e f you need to create a folder on both your smartphone and the server create the folder on your smartphone and check the Also create on server box see Creating and editing mail folders e If there is a folder on the mail server but you need to create it on your smartphone you do not need to check the Also create on server box see Creating and editing mail folders Tip If you have a folder on your smartphone that matches a folder on the mail server you do not need to do anything before synchronizing wirelessly You can turn folder synchronization on or off when getting mail or set synchronization options from a menu 64 SYNCHRONIZING IMAP MAIL FOLDERS WIRELESSLY Turning IMAP folder synchronization on or off If you choose to display the Get Mail Options dialog box see Setting preferences for getting messages you can turn IMAP folder synchronization on or off in the box 1 From within an IMAP email account select Get or Get amp Send 2 Check or uncheck the Syne IMAP Folders box and then select OK Get Mail Options i Subjects Only Sync IMAP Folders Synchronizing IMAP folders from the Options menu 1 From any folder of an IMAP account press Menu Fy 2 Select Options and then select Syne Server Folders 3 Select the folder or
80. lect Preferences CHAPTER Select Deletion Select the settings for automatically emptying the trash Deletion Confirm deletion Y Auto Empty Mail from Trash Older Than 1 Da Older Than 3 Days Older Than 1 Week Older Than 1 Month e Check the Auto Empty Mail from Trash box if it is not checked e Select the pick list and then select one of the following e Select Immediately if you want the trash emptied automatically each time you delete messages e Select a time period if you want messages emptied from the trash periodically 5 Select OK EMPTYING THE TRASH QO MANAGING YOUR MESSAGES CHAPTER Marking messages as read or unread When you select a message to read it it is automatically marked as read You can also manually mark messages as read or unread DID YOU KNOW In one line view read messages appear in plain text in the message list unread messages appear in bold text 1 From any folder select the folder pick list and then select the folder containing the message you want to mark Select the envelope icon next to the message you want to mark To mark multiple messages drag the stylus across the bullet next to each message Lift the stylus and drag again to select more adjacent messages Do one of the following to mark the message or messages Single message Select Mark Read or Mark Unread on the Message menu Multiple messages Press Menu F select Message and
81. message you are composing Short header shows the To and Subj fields only full header shows the To cc bcc and Subj fields ADVANCED TOPICS CHAPTER New Message To employees meinc com Subj Payroll dates Have been changed to the 5th and the 19th because of the holiday Short header Have been changed to the 5th and the 19th because of the holiday Long header CHANGING EMAIL HEADER DETAILS ADVANCED TOPICS CHAPTER Synchronizing IMAP mail folders wirelessly If you have an IMAP account on your smartphone you can create folders on your smartphone that match the folders on your mail server and then wirelessly synchronize email messages that you move into or out of those folders or that you delete from those folders When you synchronize a folder any email messages in the selected folder on the mail server are downloaded to the same folder on your smartphone Any messages moved out of the selected folder on your smartphone or deleted on your smartphone are moved or deleted in the folder on the mail server DID YOU KNOW You can synchronize folders whose names are up to 16 characters in length You can synchronize up to 11 custom folders you create in addition to the default folders Inbox Outbox Drafts Sent and Trash Prerequisites for wireless IMAP folder synchronization Depending on how you have set up folders in your IMAP account on your smartphone and or the mai
82. mote connections after each command Each command you perform initiates a new call to your email provider This setting is not recommended if you plan to perform multiple email transactions in a short amount of time Modem wait Displays the number of seconds that the modem takes to initialize itself If you have a modem select and enter a number of seconds Serve preferences differ for POP and IMAP email accounts 1 2 wo From any folder press Menu FF Select Options and then select Preferences Select Server Select any of the following preferences Servers m Leave mail on server after downloading to VersaMail Check this if you also view mail from this account on a PC o Delete mail on the server after deleting from VersaMail SETTING SERVER PREFERENCES ADVANCED TOPICS CHAPTER tip Any server preferences you set are account specific they apply only to the account you are currently viewing Changing email header details Leave mail on server POP accounts only To get email on your smartphone but leave it on the server so you can view it later on your computer check the Leave mail on server box Root Folders IMAP accounts only Defines the root folder on your IMAP server see Working with root folders Deleted Mail IMAP accounts only Stores deleted email in the folder you specify on the server Sent Mail IMAP accounts only Shows the name of your
83. n is automatically put into the Trash folder CHAPTER DID YOU KNOW When you send your response the server is updated with the new meeting event and immediately synchronizes the event to the Calendar application on your device If you select Accept the event appears in Calendar as a confirmed appointment Tip If you receive an updated meeting invitation you can again choose to accept decline or tentatively accept If you receive a meeting cancellation you don t need to do anything DID YOU KNOW You can forward meeting invitations in the same way that you forward email messages The recipient receives the message as a meeting invitation Working with Calendar events When you set up VersaMail to work with Microsoft Exchange ActiveSync ActiveSync pushes any information in the WORKING WITH CALENDAR EVENTS rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER Calendar application directly from the Exchange server as well Any new Calendar events on the server for the time interval set on your smartphone are pushed to your smartphone the default is two weeks see Key features of Microsoft Exchange ActiveSync accounts DID You KNOW When you first set up VersaMail to work with Microsoft Exchange ActiveSync all Calendar events on the server are pushed to your smartphone and then any duplicate events are deleted from your smartphone IMPORTANT You cannot choose to synchronize Calendar
84. nced Done Select Done to finish setup and go to the Inbox of the account you set up Advanced Select Advanced to set advanced mail options see Setting advanced mail options Test Settings Select Test Settings to test settings for this account Setting advanced mail options In most cases you do not need to change the default advanced mail options Check with your system administrator to see if you need to change the port number uncheck the Use Secure Connection box or enter proxy server information CHAPTER 1 Select any of the following Advanced Incoming Server Settings Port Number 443 Use Secure Connection SSL Canal Port Number By default the port number setting is 443 You may need to change the port number if you choose not to retrieve incoming mail over a secure connection Use Secure Connection SSL By default this box is checked meaning you can retrieve incoming mail over a secure Secure Sockets Layer or SSL connection see Using SSL security Uncheck the box if you do not want to receive email over an SSL connection 2 Select Next SETTING UP VERSAMAIL TO WORK WITH A MICROSOFT EXCHANGE 7 rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER 3 If you use a proxy server enter the proxy server name and port number and check the Proxy authentication box if your server requires authentication Check with your system administrator for this inform
85. nd Time Select the Start and End Time boxes and then select the hour the minute and AM or PM to enter the time for the first and last Auto Sync to take place Select OK Days Select the days you want the schedule to be active You can choose any number of days but you can set up only one schedule for each email account 5 Select OK 6 Optional Select Get or Get amp Send DID YOU KNOW You should manually retrieve any messages using Get or Get amp Send after setting up a scheduled Auto Sync Then only new messages are retrieved during Auto Sync DID YOU KNOW If more than one scheduled Auto Sync happens at the same time for example for two separate email accounts Auto Sync performs any past due Auto Sync first then current Auto Sync retrievals according to the order of email accounts in the Accounts menu Auto Sync notifications DID YOU KNOW Any custom sound you install on your smartphone appears on the Alert Sound pick list Tip You can follow these steps to change the alert sound at any time tip You can also adjust the volume of the alert sound The Auto Sync feature provides two types of notifications during and after it gets messages Alerts You can choose to have your smartphone alert you with a beep or alert sound or by vibrating when a new message arrives in your account see Setting alert options Reminders screen f Auto Sync discovers and downloads new messages for an
86. ns automatically as new or changed items arrive on the server If items are created or changed on the smartphone the items are pushed from smartphone to server at the following times e When a serverto smartphone push takes place e When you select Sync in your Exchange ActiveSync account to manually retrieve information e Ata preset time interval if neither of the preceding two events takes place during that interval for example if neither a server push nor a manual sync takes place for 10 minutes DID YOU KNOW You can manually retrieve information at any time by selecting Sync If your server does not support push or does not have push turned on push does not take place DID YOU KNOW Your smartphone screen turns on and an alert appears anytime you receive a new message To save battery life you can turn alerts off for your Exchange ActiveSync account Go to the account press Menu select Options and then select Preferences Select Alerts and then uncheck the Alert me of new mail box Turning off push When push is enabled you can turn it off for example to save battery life 1 Open VersaMail and go to your Exchange ActiveSync account 2 Press Menu Ey 3 Select Options and then select Preferences 4 Select AutoSync and then do one of the following e To switch from push to an AutoSync schedule for email calendar or contacts select the When pick list and then select any sched
87. nt TIP Synchronize your smartphone with your computer to free up the memory associated with an account after you delete it WINDOWS ONLY 1 Select HotSync manager in the taskbar in the lowerright corner of your computer screen 2 Select Custom and then select VersaMail 3 Select Change and then select the name of the account you want to delete in the pane on the left of the screen 4 Select Delete Account and then select Yes to confirm the deletion 108 DELETING AN ACCOUNT ON YOUR COMPUTER CHAPTER 10 Common questions Although we can t anticipate all the questions you might have this chapter provides answers to some of the most commonly asked questions lam having problems accessing my account Occasionally you may experience problems using an email account after you set it up If you followed the account setup procedure see Working with email accounts and are experiencing problems using the account verify that the account complies with your email provider s requirements by following these steps e Verify both your password and your username for your email account e Some wireless service providers require you to be on their network to use your email account If this is the case be sure to use your provider s network as the connection type for the account Some email providers have other requirements specific to their service For example Yahoo requires you to pay for a POP
88. o choose To From Subject cc or Size For example you might select From to download only messages from a particular sender Contains Select a filter action from the pick list Contains Starts with Does NOT Contain Edit line Enter the text that must be found in the field you selected from the first pick list For example if you want to sort email with the subject Sales enter Sales If you enter more than one criteria separate each with a comma for example Sales New York Then get mail and move to Select the folder or mailbox into which you want your filtered email to go You can also create a new folder for storing the incoming email Select Edit Folders and then create a new folder or delete or rename existing folders Select OK The filter appears in the Filters list DID YoU KNOW By default filters you create on your smartphone also apply when you synchronize email on your smartphone with email on your computer You can choose to have filters apply to wireless mail retrieval or email synchronization only see Turning filters on and off 58 CREATING AND USING FILTERS Turning filters on and off A filter that is turned on applies to all subsequent downloads of email until you deselect it More than one filter can be in effect at once Before you download email be sure to turn on the filters you want and turn off those you don t want From any folder press Menu Fy 2 Select Opti
89. oedicn beens esaue ha tera ee 1 Upgrading an existing email account 0 0 02000 ee 1 About emahactounts ses senen aradin ra bondi done Dee mae E Le 2 Chapter 2 Working with email accounts ssrirsrerpcrrerpari cee eee eae 7 Setting up VersaMail to work with common providers 020200 8 Setting up VersaMail to work with other providers 02 000000 10 Editing account ImfOnmaniOn seeen ee eapi conpacharnaded pneu E ie EME OENE anton gue 14 Deleting an ACCOUN y 3 8 eieae thd ade q bb dette edi added hee okt a 15 Adding ESMTP to an account 0 0000s 16 Chapter 3 Getting and reading messages 0 0 e eee eee eee eee ee 19 Getting email messages n ononon nanena 19 Auto Syne with notification sss sige dae eb eee Goa gaa OR Ra oR ae 20 Inbox icons in the VersaMail application 0 0 0 eee 25 Setting preferences for getting messages 0 000 cece eee eee 25 Reading email messages 00 e cette eee 27 Adding or updating a contact directly from a message 0 20 050 29 Chapter 4 Sending email messages 00 00 c cee eae Bi Sending an email message 00 0 eee teeta 31 Addressing a message 0 2 e cette ee 33 Attaching a personal signature 00000 35 Chapter 5 Managing your messages i cccscc cca esceces ies Sees ebeaage ade 37 Working with email folders 0000 cette 37 Forwarding an email message
90. of any message deleted from your smartphone is placed in the Deleted Items folder on the server Time intervals When you synchronize with the server Microsoft Exchange ActiveSync retrieves email messages and Calendar events for the time interval set on G SYNCHRONIZING WITH THE SERVER WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC rs your smartphone The default for email messages is three days and for Calendar events is two weeks but you can set a preference to change the time interval see Setting Auto Sync preferences Microsoft Exchange ActiveSync also retrieves all Contacts information that is new or has been updated since the last time you synchronized the Contacts application there is no time interval for retrieving contacts Wireless synchronization Microsoft Exchange ActiveSync supports wireless synchronization with the server only To retrieve email messages and Calendar and Contacts info you must use one of the four synchronization methods listed above If you synchronize your smartphone with your computer for example by pressing the sync button on the sync cable info from other applications Tasks Memos and so on is synchronized but email messages and Calendar and Contacts info are not Message removal Microsoft Exchange ActiveSync removes any email messages and Calendar events from your smartphone that fall outside the time intervals set on the smartphone For example if both the email
91. only MANAGING YOUR MESSAGES CHAPTER o M review comme M cool site o M ALC Account Fo Display Column divider Moving messages between folders You can move one or more email messages between folders 1 From any folder select the folder pick list in the upperright corner and then select the folder containing the message s you want to move WORKING WITH EMAIL FOLDERS QO MANAGING YOUR MESSAGES CHAPTER a 193 EREA o Sony Electronics Your one stop shi ee BizLand Trash 19 Reminder Server edit Folders o M PalmSource Ingres tu New applications for your ha o M Comcast Online 11 10 Search Email Security O wit M BizLand 11 7 Server Maintenance Schedul ef Move a single message e Tap the envelope icon to the left of the message you want to move and then select Move To from the Message menu Tal 1417 144 Inbox o M BizLand 11 10 T Reminder Server Maintena E PalmSource Inc 11 1 New applications for your ha e 11 10 Mark Unread urity Owit 11 7 e On the folder list select the destination folder you want Tail 141 144 Inbox o M BizLand 11 10 T Reminder Server Maintena E PalmSource Inc 11 New applications for your h o Biz Trash 3 Se Edit Folders Je Schedul o WinZip Computin 11 2 WinZip 10 0 Now Available Tip You can use the 5 way to move a single message Select the message y
92. ons IMPORTANT If you plan to synchronize your new smartphone with an existing username from another smartphone you must do so before you enter your email account information in VersaMail see Upgrading an existing email account If you enter the email account information first and then synchronize your smartphone to an existing username the email account information you entered is overwritten WORKING WITH EMAIL ACCOUNTS CHAPTER Setting up VersaMail to work with common providers Follow this procedure if you have a common email provider such as AOL EarthLink or Yahoo 1 Goto Applications 4 and select Email B DID YOU KNOW If this is the first time you are setting up VersaMail you are asked if you want to continue with account setup after you open the application Select Continue and go to step 3 2 Press Menu Fy 3 Select Accounts and then select Account Setup Account Setup To setup an account tap New or select an account to edit VersaMail Yahoo Work Email 4 Select New In the Account Name field enter a descriptive name Account Setup Ci Choose an account name e g My Mail and select settings Account Name Work Email Mail Service v EarthLink 6 Select the Mail Service pick list and then select your email provider 8 SETTING UP VERSAMAIL TO WORK WITH COMMON PROVIDERS NOTE If your provider does not appear on the list you need to obtain c
93. ons and then select Preferences 3 Select Filters The Filters dialog box appears with the filters you created Filters Connected M 7 Quotes O 7 Sales M 7 Seminar Retrieve mail if the sender address contains onlinebroker OR the receiver address contains seminar 4 Turn filters on or off ADVANCED TOPICS CHAPTER Filters revere Synchronize G T M 7 Seminar Retrieve mail if the sender address contains onlinebroker OR the receiver address contains seminar Select the pick list in the upper left corner and select one of the following Connected Applies a filter to messages downloaded to your smartphone over a network connection Synchronize Applies a filter to messages downloaded to your smartphone when you synchronize Check or uncheck the filter boxes to select the filters you do want and don t want to use for subsequent email transactions CREATING AND USING FILTERS ADVANCED TOPICS CHAPTER Tip If you don t want a filter to apply to any downloads at all be sure to deselect the filter under both Connected and Synchronize Tip Filters that are turned on are executed in the order in which they appear on the Filters list Move filters up and down the list to ensure that they are executed in the correct order by selecting the pick list to the left of the filter name 5 Select OK Editing or deleting a filter 1 From any folder press Menu Fy 2
94. orted in VersaMail when you synchronize with that account as well USING SSL SECURITY CHAPTER 8 Working with Microsoft Exchange ActiveSync If your corporate email system uses Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 you may be able to use Microsoft Exchange ActiveSync on your smartphone Microsoft Exchange ActiveSync works with the Calendar Contacts and VersaMail applications on your smartphone to directly download email calendar and contact information from the server without going through your desktop computer When you set up the VersaMail application to work with Microsoft Exchange ActiveSync your email calendar and contact info synchronizes directly with the Exchange server it does not synchronize with your desktop software application such as Palm Desktop software or Microsoft Outlook Other information on your smartphone such as tasks and memos continues to synchronize with information in your desktop software application What do need To use Microsoft Exchange ActiveSync on your smartphone you must obtain the following information from your system administrator e Whether the corporate mail system uses a Microsoft Exchange 2003 or Microsoft Exchange 2007 mail server If it does not you cannot use Microsoft Exchange ActiveSync e The name of the mail server that provides wireless access to your mail system Some companies do not give rs WORKING
95. ou want to move press Right to open the Message menu and then select Move To Then select the folder you want from the folder list Tip You can also press Menu select Message and then select Move To 3 Move multiple messages e Tap to the left of the envelope icon for each message you want to move A checkmark appears next to each selected message 40 WORKING WITH EMAIL FOLDERS Tap an envelope icon next to a selected message and then select Move To on the Message menu e On the folder list select the destination folder you want tip To select a group of adjacent messages drag the stylus to the left of the message icons 4 Select OK Creating and editing mail folders The VersaMail application has certain preset folders such as Inbox Outbox Sent Drafts and Trash You can create new folders so that you can store email messages by subject person or project 1 From any folder select the folder pick list in the upperright corner and then select Edit Folders MANAGING YOUR MESSAGES 5 2 Do one of the following CHAPTER Edit Folders il Create a new folder Select New and then enter the new folder name Rename a folder Select the folder name from the list on the screen select Rename and then enter the new folder name Delete a folder Select the folder name from the list on the screen and then select Delete NOTE For IMAP accounts only check the box if you w
96. r email provider or system administrator provided server port number or security settings select Advanced to set advanced mail options see Setting advanced mail options Work Email Basic setup for your mail account is completed To exit select Done For additional settings select Advanced Previous Advanced 12 SETTING UP VERSAMAIL TO WORK WITH OTHER PROVIDERS WORKING WITH EMAIL ACCOUNTS 2 Setting advanced mail options DID You KNOW If you check the Use Secure Connection SSL box the port number for incoming mail changes to 995 for POP accounts and to 993 for IMAP accounts 1 Select one or more of the following Advanced Incoming Server Settings Port Number 110__ O Use Secure Connection SSL Use Authentication APOP POP O Use Authentication APOP accounts only Encrypts your username and password when they travel over the network Some services require APOP to work properly while others do not work Cancel properly if APOP is used Port Number By default the port 2 PEIER INGE number setting is 110 for POP and 3 Select one or more of the following 143 for IMAP servers You may need i Ad d to change the port number if you choose to retrieve incoming mail over Outgoing Server Settings 9 Port Number B5 A SSO ponNEEHON O Use Secure Connection SSL Use Secure Connection SSL To O Use authentication ESMTP retrieve incoming mail over a secure
97. r Email Address e g bob mycampany com Jsample exemplacom Enter your UserName he part before in yaur email address bamme Enter your Password Click Next to continue Helo Bock Net Cancel 7 Select the option Direct POP connection to server or Direct IMAP connection to server depending on whether your account uses the POP or the IMAP protocol Check with your email provider or system administrator if you do not know the protocol Select Next KEY TERM Protocol Settings your email provider uses to receive email messages Most providers use POP Post Office Protocol a few use IMAP Internet Message Access Protocol WORKING WITH ACCOUNTS ON YOUR COMPUTER 2 8 Enter the names of the incoming and outgoing mail servers for this account Check with your email provider or system administrator for this information Select Next DID YOU KNOW Your incoming mail server is also called your POP or IMAP server your outgoing mail server is also called your SMTP server 9 Optional Do one of the following e To enter advanced settings for this account select Advanced Settings and go to Entering advanced account settings on your computer e To test the account settings you have entered select Test My Settings Select OK after the settings have been tested 10 Select whether you have finished setting up accounts or you want to set up another account and then select Next 11
98. r an Internet service provider ISP such as Earthlink or Yahoo or a wireless carrier see Using an email provider KEY TERM Email provider The service you use to send and receive email Your email provider s name usually appears between the symbol and the dot symbol in your email address e Your corporate email account see Using a corporate email account For each email account you want to access you must set up VersaMail to work with that account see Working with email accounts For example if you have an Earthlink account and a corporate account you enter information for each account in VersaMail DID YOU KNOW You can set up VersaMail to work with up to eight email accounts After you set up VersaMail to work with an account you can send and receive email directly to and from your smartphone wirelessly Or you can download new messages from your computer to your smartphone and upload messages from your device to be sent from your computer s email program automatically when you synchronize 2 ABOUT EMAIL ACCOUNTS IMPORTANT You must have an account with an email provider or a corporate account VersaMail works with these accounts to transfer messages to and from your smartphone The application is not an email provider Using an email provider NOTE Some free web based email providers such as Hotmail do not allow you to download messages to your smartphone You cannot use VersaMail
99. rafts Saves your message so you can work on it at another time DID YOU KNOW If you turn off your smartphone or go outside a coverage area while a message is still in the Outbox the VersaMail application will try to send the message when you turn your smartphone back on or re enter a coverage area 22 SENDING AN EMAIL MESSAGE Addressing a message You can address an email message in any of the following ways e Use Smart Addressing e Enter addresses directly e Enter addresses from Contacts Entering an address using Smart Addressing Smart Addressing completes a recognized email address 1 On the New Message screen navigate to or tap in the To field 2 Start entering the person s name Smart Addressing displays matching names and email addresses from Contacts as well as any matching names and addresses from messages you have recently sent 3 When the name you want appears select it to enter it on the To line SENDING EMAIL MESSAGES 4 Entering an address directly in the To field 1 On the New Message screen navigate to or tap in the To field 2 Enter an address using one of the following methods To field Enter the address and then select Done For multiple addresses enter a semicolon and then a space between recipient names Tip Tap the email header icon in the upper right corner of the screen to display the cc and bcc fields Tip It s OK to enter commas instead of semicolons b
100. reading the message to close it and return to the folder where you started Tip Highlight a message in the message list and press Right on the 5 way to open a menu of message commands such as forward reply and delete If you chose to get messages by subjects only see Setting preferences for getting messages select More to view the body of the email message plus any attachments If the downloaded message including any attachments exceeds the maximum message size you selected see Setting preferences for getting messages only a partial message is displayed Select More again to view the entire message If you chose to get entire messages the body of the message is displayed However if the downloaded message including any attachments exceeds the maximum message size you selected only part of the message is displayed Select More to view the entire message 47 of 197 Ta From PalmSource Inc Subj New applications for your handheld Date Thu Nov 10 2005 1 31 pm Size 2K To joe jmswordsmith com Software Store Palm OS Select More to view the entire message Tip Change the font size of a message you are reading by opening the Options menu and selecting Use smaller font or Use standard font 28 READING EMAIL MESSAGES Adding or updating a contact directly from a message You can add an email address into Contacts directly from the body of a received email message
101. rosoft Exchange ActiveSync account to synchronize email Calendar and Contacts information with Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 DID YOU KNOW Auto Sync downloads all incoming messages to your smartphone regardless of any filter criteria you set up for downloading messages see Creating and using filters Scheduling Auto Sync You can set up different schedules for each of your email accounts but you can set up only one schedule for each account For example if you set up a schedule to get mail on weekdays for your Yahoo account you can t set up a separate schedule for weekends for that account NOTE Auto Sync may not work with your specific VPN connection see VPNs It also doesn t work if your smartphone security GETTING AND READING MESSAGES 3 CHAPTER preferences include encrypting databases on the smartphone 1 4 In the account you want press Menu rR Select Options and then select Preferences Select Auto Syne and then check the Mail box next to the Auto syne option Auto Sync Auto sync X Mail Every v 1 Hour Days Set schedule options Interval Select the Every pick list and select the time interval from 5 minutes to 12 hours Note that if you set a more frequent interval you may need to recharge your smartphone s battery more often AUTO SYNC WITH NOTIFICATION 21 GETTING AND READING MESSAGES CHAPTER Start E
102. s 5 secure connections 66 Secure Sockets Layer 13 14 65 71 106 Select Font dialog box 39 Send email from Outbox option 104 sending email 27 31 32 server push defined 72 setting connection preferences 60 setting server preferences 61 setting up email accounts Lotus Notes on computer 94 96 Microsoft Exchange ActiveSync on computer 98 100 icrosoft Exchange ActiveSync on device 69 71 Microsoft MAPI on computer 96 98 on computer 92 102 on device 10 14 Short header option 62 signatures 35 Simple Mail Transfer Protocol See SMTP servers Smart Addressing 79 Smart Addressing feature 33 SMTP servers 12 16 95 97 101 Sort order option 38 spreadsheets 1 116 INDEX SSL connections 13 14 65 71 106 Subject fields 31 subject lines email 19 31 Sync IMAP Folders screen 65 Synchronize incoming email option 104 Synchronize unread mail only option 103 synchronizing IMAP mail folders 64 65 usernames 7 T timeout intervals 61 Timeout option 61 transferring files 1 Trash folder 46 47 troubleshooting 109 U unread email messages 48 Unread pick list 39 upgrades 1 upgrading email accounts 2 6 8 10 14 15 16 19 31 URLs email and 44 Use Secure Connection option 13 14 71 106 usernames email accounts and 1 4 finding in email addresses 9 11 synchronizing 7 validating 16 V validating usernames and passwords 16 virtual private networks 4 5 VPNs 4 5 Ww
103. sage You can delete email messages from any folder For example you can delete old messages in the Inbox or messages that you were working on in the Drafts folder When you delete a message it is placed in the Trash folder 44 WORKING WITH URLS EMAIL ADDRESSES AND PHONE NUMBERS IN A MESSAGE DID YOU KNOW Messages you delete from a folder remain in the Trash folder until you empty the trash see Emptying the trash 1 From any folder select the folder pick list and then select the folder that contains the message you want to delete 2 Select the envelope icon next to each message that you want to delete To select adjacent messages drag the stylus across the bullet next to each message Lift the stylus and drag again to select more adjacent messages 3 Press Menu Fy 4 Select Delete from the Message menu 5 Select Also delete message s on server if you want to delete the messages from the server when you empty the trash see Emptying the trash NOTE If you check this box messages are deleted on the server only when you empty the trash not when you delete the individual message MANAGING YOUR MESSAGES 5 IMPORTANT If you delete a message on the server you cannot retrieve it and view it again later CHAPTER 6 Select OK Tip To receive an alert asking you to confirm that you want to delete a message open the Preferences menu select Deletion and then check the Confirm deletions
104. sages from your smartphone s Outbox during the next synchronization The box is checked by default if the box is unchecked messages in your smartphone s Outbox are not sent when you synchronize Synchronize Inbox Folder Check the box to synchronize messages in your smartphone s Inbox with messages on your computer during the next synchronization The box is checked by default if unchecked your Inbox is not included when you synchronize so new messages in your computer s Inbox are not downloaded to your smartphone 3 Select the Incoming Mail tab and verif or edit any of the following settings VersaMail TM Advanced Settings K General Incoming Mail outgoing Mail p Email Information Display Name JMUser UserName jimuser Password E mail Address jimuser myhomenetwerk com p Incoming Server Incoming Server mail myhamenotwark corn Mail Server Protocol PoP Port Number 110 T This server requires a secure connection SSL Use APOP Y Display Name Enter the name you want to appear on email messages User Name Enter the username you use to access email for this account Password Enter your email account password E mail Address Enter the email address for this account 104 ENTERING ADVANCED ACCOUNT SETTINGS ON YOUR COMPUTER Incoming Server Enter the address of your incoming mail server Mail Server Protocol Select the protocol
105. t ies select Next and then go to 11 Optional Do one of the following e To enter advanced settings for this account select Advanced Settings and go to Entering advanced account settings on your computer If you plan to synchronize email using the cable and there are multiple MAPI profiles on your computer select the bottom button select Next and then go to step 10 e To test the account settings you have entered select Test My Settings Select OK after the settings have been tested SETTING UP VERSAMAIL TO WORK WITH A MICROSOFT MAPI ACCOUNT 9 WORKING WITH ACCOUNTS ON YOUR COMPUTER CHAPTER 12 Select whether you have finished setting up accounts or you want to set up another account and then select Next 13 When you have finished setting up all accounts select Finish on the Transfer Settings screen 14 Synchronize to transfer all account information to your smartphone Setting up VersaMail to work with a Microsoft Exchange ActiveSync account 2 Select your smartphone username from the list and then select the option to create a new VersaMail account 3 Select Next VersaMail TM Account Setup Wizard Set Up Email Account oS Choose the usemame ofyour device ice thet works with my ClickNextto continue Hap a Lo Les WINDOWS ONLY 1 Select Start in the lowerleft corner of your computer screen and navigate to Programs Navigate to the Palm
106. ta Gadd ddd Aasaia at Bhd dng g eda ikia panded eg hh gaa 72 Synchronizing with the server 0 0 2 00 0 cee cece eects 74 Using Remote Address LOOKUP G se erencsesnsre te eee tas ee es ana nnaeo haa 79 Previewing attachmentS 0 000 c eee eee eee 80 Forwarding email messages 0 00 e cece teeta 81 Working with meeting invitations 0 0000 81 Working with Calendar events 0 0 0 0 000 cc ccc eee eee 83 Updating Contacts information 0 00000 c cee eee 85 Deleting a Microsoft Exchange ActiveSync account 00002005 87 Q CONTENTS Chapter 9 Working with accounts on your computer 2 020 eee eee 91 Setting up VersaMail to work with common providers 0200 92 Setting up VersaMail to work with a Lotus Notes account 94 Setting up VersaMail to work with a Microsoft MAPI account 96 Setting up VersaMail to work with a Microsoft Exchange ActiveSync account 98 Setting up VersaMail to work with other providers 20020000 100 Entering advanced account settings on your computer 2 2005 102 Editing account information on your computer 1 0 00 00 107 Deleting an account on your computer 0 000 e eee eee ee 108 Chapter TO Common questions i5 24 c0soens 56 R2495 Pe SEES GHW OREO RES 109 TE ise eed E ses suc especie EE TEN gsi Pa og cs es inne de EN E FA sn seeded ke IT CONTENT
107. th the attachment Ti 141 144 Inbox e E r o M BizLand e Server Maintenance Schedul o WinZip Computin 11 2 WinZip 10 0 Now Available o M Guru com 10 22 Project Notification Paper gt Bryan Kring Kri 10 13 clip Pacific Institute o M Martin Frank 10 RE MFC620CW Optional If you choose to get messages by subject only or if you choose to get entire messages but the message plus any attachments exceeds your maximum message size select More to view the body of the email message plus any attachments If prompted select Yes if you want to download an attachment that exceeds your maximum message size DID YOU KNOW Because downloading large messages can consume smartphone resources the VersaMail application displays the size and asks if you want to continue downloading any message that exceeds your maximum message size up to a total size of 5MB DID YOU KNOW You can download a maximum of ten attachments for any received messages regardless of message size 3 Select the attachment you want from the list at the bottom of the screen and then do one of the following 59 of 197 gt Ya El report text We received the E approval to get started quoted them 300 for you on this If it comes lout to more than that let me know land we can work it out x bryan Attachment master _37 doc message truncated D master_37 doc 590 B Gone Reply Fd Pel
108. the preferences you want me yahoo com but you want recipients to reply to me earthlink net enter the reply to address here Reply to Address REPLYING TO AN EMAIL MESSAGE QO MANAGING YOUR MESSAGES CHAPTER makes it look as though the email came from the address you entered Always BCC a copy to Check the Always BCC a copy to box to send a blind copy of all email messages you send to another email address The blind copy email address is not seen by the other recipients of the message For example if you want a copy of all messages you send from this account to be sent to your corporate email account enter that email address 5 Select OK Working with URLs email addresses and phone numbers in a message In email messages you receive you can do the following e Select a URL to view the web page or file associated with the URL Selecting the URL opens the web browser on your smartphone to view the page or file e Select an email address to open a new message screen with the address in the To field e Select a phone number to dial the number Tip In HTML messages URLs email addresses and phone numbers appear as blue underlined text In plain text messages most URLs begin with http or www To view a page or file associated with a URL that does not begin with http or www select the URL copy it and paste it into the address bar in the web browser Deleting a mes
109. tphone username from the list and then select the option to create a new VersaMail account 3 Select Next VersaMail TM Account Setup Wizard Ea Set Up Email Account Choose the usemame of yaur device Choose a set up opton Create a new VersaMail accourt on my device that works with my personal or business email account Edit one of my existing YersaMeil accounts reaMail Click Next to continue Help Net Cancel 4 Inthe Name this account field enter a descriptive name 5 Enter your account email address username and password in the appropriate fields 6 Select Next 82 SETTING UP VERSAMAIL TO WORK WITH COMMON PROVIDERS WORKING WITH ACCOUNTS ON YOUR COMPUTER 2 CHAPTER VersaMail TM Account Setup Wizard K VersaMail TM Account Setup Wizard Set Up Email Account Account Settings Entered Name this account e g Work Account You have finishad entaring settings for this account What wauld you like to do next Myan SSS Enter your Email Address e g bol mycomoany com Imfinished sering up accounts end am ready ta transter these senings on my device jimuser yahoocom Hd ike to setup another account EA O na eS ae less To setup or edit an accountlater click the HotSync ican in the system tray and select VersaMail muser under the Custom menu then click Change Enter your Password ree et Advanced Settings Test My Settings Click Nextt
110. ttings on your computer 8 Select your synchronization option e If you plan to synchronize email wirelessly between your smartphone and your computer select the top button select Next and then go to step 11 To test the account settings you have entered select Test My Settings Select OK after the settings have been tested If you plan to synchronize email using the cable select the bottom button select Next and then go to step 9 13 Select whether you have finished setting up accounts or you want to set up another account and then select Next 14 When you have finished setting up all accounts select Finish on the Transfer Settings screen 9 Browse to and open your Lotus Notes ID file 10 Select whether to synchronize with your computer or directly with your SETTING UP VERSAMAIL TO WORK WITH A LOTUS NOTES ACCOUNT 9 WORKING WITH ACCOUNTS ON YOUR COMPUTER 15 Synchronize to transfer all account 3 Select Next information to your smartphone CHAPTER VersaMail TM Account Setup Wizard Set Up Email Account Setting up VersaMail to work with a EET Microsoft MAPI Opata pay Yaaa acron onv inde tae Edit one of my existing YersaMeil accounts account a Click Next to continue Help Bac Cancel Choose tho usemame of your device WINDOWS ONLY 1 Select Start in the lower left corner of 4 Inthe Name this account field enter a your computer screen and n
111. ule option CHAPTER USING PUSH 73 rs WORKING WITH MICROSOFT EXCHANGE ACTIVESYNC CHAPTER except As Items Arrive see Setting Auto Sync preferences To turn off push and manually retrieve information uncheck the box next to either Mail Calendar or Contacts The other boxes are unchecked automatically see Setting Auto Sync preferences Synchronizing with the server Once you set up VersaMail to work with Microsoft Exchange ActiveSync you can turn off push see Turning off push and then synchronize with the server and download email messages Calendar events and Contacts information in one of four ways e Download individual application information from within that application e Download information for all three applications from within any one of the applications e Set up the Sync button in VersaMail to download information for all three applications e Setup an Auto Sync schedule to download information for one two or all three applications These methods are described in this section Retrieval of email messages and Calendar and Contacts info for an Exchange ActiveSync account is different from that of other accounts These differences apply no matter which method you use to synchronize DID You KNOW When you synchronize a Microsoft Exchange ActiveSync account a copy of any message sent from your smartphone is placed in the Sent Items folder on the Exchange server A copy
112. uter Incoming and outgoing mail server settings Check with your company s server administrator to obtain these settings NOTE If your corporate mail system uses Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 you may be able to set up an account that uses Microsoft Exchange ActiveSync on your smartphone For more information see 4 ABOUT EMAIL ACCOUNTS Working with Microsoft Exchange ActiveSync VPNs If you want to access email on your smartphone using your corporate email account you may need to set up a virtual private network VPN on your smartphone A VPN connection enables you to log in to your corporate mail server through the company s firewall security layer You need a VPN if your smartphone and your company s server are located on opposite sides of the firewall KEY TERM Firewall A system set up to protect against unauthorized access into a private network Check with your company s server administrator to see if a VPN connection is required for accessing the corporate network INTRODUCTION 0 DID you KNOW A VPN connection may not be required if your company has a Bluetooth network located behind the corporate firewall or if you are using an 802 11b also called Wi Fi SDIO card sold separately in your smartphone and your company has an 802 11b Wi Fi network located behind the firewall The Palm Software Installation CD included with your smartp
113. with basic HTML formatting intact Other messages are displayed as plain text If you choose Plain Text all messages are displayed as plain text regardless of the format in which they were sent The default setting is HTML DID YOU KNOW Basic HTML includes bold italics colored words bullet and numbered lists and so on DID YOU KNOW In an HTML message certain types of graphics for example JPEG or GIF files may be displayed as a URL in the body of the email message In some cases you can select the URL to open the graphic see Working with URLs email addresses and phone numbers in a message GETTING AND READING MESSAGES 3 NOTE The VersaMail application sends all messages as plain text only with all HTML tags stripped even if you are forwarding or replying to a message that was originally received as HTML CHAPTER Reading email messages To read email select the email message in the Inbox or the folder where the message is located Work Tal 141 144 Inbox ee o M BizLand 11 7 Server Maintenance Schedul o M WinZip Computin 11 2 WinZip 10 0 Now Available o M Guru com 10 22 Project Notification o Bryan Kring Kri Pacific Institute M Martin Frank RE MFC620CW Select to 10713 read 10 11 READING EMAIL MESSAGES 27 GETTING AND READING MESSAGES CHAPTER Tip If you use the 5 way navigator to select and open a message press Center after

User Guide for the VersaMail application

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