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ZPX04/08 User's Manual

1. ZX20 SERIES IPPBX USER MANUAL V1 2 The information contained in this document is subject to change at any time without prior notification If you want to learn more info about our product please visit our web www zycoo com OX eee Chaptert 2 1 3 1 3 2 Before Making a Call LOOTE F D Ae aE ia A E EE Basic TOMO ATION soscscniscscesiirosisrincoensinosinsr enssins sarosane r EErEE etrean ins Time Based Rules savcsaresesseasiasudocesaunsesddevsseacceseseisdesusasnsaunesd seaseseansanisniss Outbound Call MUGS eraa A A E A EE A esaiencseasenes Outbound TOUTS S sc cetaccoonsevessateensanaseressantaeseaasseesanatt TENE 3 3 3 4 3 5 3 6 3 4 1 4 2 4 3 4 4 2 2 1 2 2 2 2 2 3 2 2 4 2 2 9 3 2 1 3 2 2 3 2 3 3 3 1 3 3 4 3 4 1 3 4 2 3 4 3 3 4 4 3 5 1 3 6 1 3 6 2 3 6 3 Settings before leaving office FONON VNC aeaa AEEA EAE AAA RA EEEE VOCON eurai ar a E E E E 3 8 Call Queue OEA a E EN Agent Registration 0s nseseeenesesneeesssseessssssresssseressssseresssserressssereessse AOC EO O na EAA E ENE Chapier4 Advanced Options VoiceMail 3 7 1 3 2 3 8 1 3 8 2 3 8 3 Safety Notice Chapier2 Brief Introduction Brief introduction of ZX20 2 2 Hardware Structure EAI Fe ANIC Eae A A E E A AAA FON UC eaen EE E E AANO aanere Environmental Requirements cccssccsssrcessnecesssseessstesssenecens FCG IG E A AAE EAE EETAS A TA Chapter3 Basie Contiguration Preparatio
2. If username and password are right this following page will be displayed ZCO Home Home Move the mouse over to a field to see tooltips Activate Changes Logout Basic System Info Inbound Control Network ee WAN 192 168 1 72 00 60 6E 50 0A 9E Status Storage System Flash Total 248 0M Used 80 6M Channels 1 2 FXO E Device Info Model No ZX20 A2 System Version v1 2 e Network WAN Port IP and MAC will be displayed e Storage Total storage and used storage will be displayed e Channels Channel information will be based on the product model Device Info Product Model and System Version will be displayed 8 ZYCOO all rights reserved V3 2 Common Button Besides of the device info in the home page the following common buttons are displayed as well e Log out Log out GUI e Reboot Reboot the IP PBX system e Factory Defaults Restore all settings to factory default Activate Changes Activate the changes for your current configuration System Menu System Menu include the following sub menu e Home Page Display device info e Basic Basic configuration on extension trunks etc e Inbound Control Configure Inbound Route IVR and Black List etc e Advanced Configure extension s default info conference etc e Status Check recording list call logs register status etc e System Configure network time etc manage call logs back up files etc 3 2 2 Basic Configuration Configure Extensions ZX20 IP PBX support SIP IAX2
3. Can reinvite Set up calls directly between caller and receiver after being connected by IP PBX system This method is known to cause problems with certain hardware such as the common Cisco ATA 186 Check this option if the User or Phone is using SIP or is a SIP device IAX2 Check this option if the User or Phone is using IAX2 or is an IAX2 device T 38 Fax Enables 1 38 fax UDPTL pass through on SIP to SIP calls Check this option if this User or Phone is an Call Agent NAT Check this option if the User or Phone is located behind a NAT Network Address Translation enabled gateway Delete VMail Voicemail will not be checkable by phone if you choose this option Messages will be sent by email only oe Note You must configure SMTP server for this functionality DTMF Mode The Dual Tone Multi Frequency mode to be used is specified here PMN ndcante chaise cut 88 Enable Disable Video call for this extension Permit IP IP address and network restriction eg 192 168 1 77 or 192 168 10 0 255 255 255 0 Auto Provision Zycoo IP PBX can work with Grandstream and Yealink IP Phone on this function Please select the phone manufacture and input MAC address of the IP Phone For more details please check in Part 3 10 Codecs Configure The allowed and disallowed codecs can be selected by clicking this link Default codecs are alaw ulaw and G 729 A vow 1 There are 30 default extensions which number started with 8
4. Ring Groups Please choose file to upload Dia Blacklist Upload Time Based Rules Advanced Status System Zycoo PBX prompts support wav gsm format ulaw or alaw and the size is limited in 15MB 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group all extensions in this ring group will ring in different way based on their different configuration if ring time exceeded defined time the call will be directed to IVR or others based on your configuration 20 ZYCOO all rights reserved V3 2 XO eee There isn t any data in the factory default Ring Groups please configure as below Click New Ring Group to display the diagram as below New Ring Group x Name Strategy Ring all SIP 801 SIP 802 SIP 803 SIP 804 SIP 805 2 SIP 806 SIP 807 SIP 808 Ring Group Members Available Channels Extension for this ring group Optional Ring each alli for lasting time s 20 If not answered C Goto Extension Goto Extension Voicemail C Goto RingGroup C Goto IVR Hangup e Name Define a name for this ring group e Strategy Select strategy Ring all or Ring in order e Ring Group Members Select ring group members in available channels click to add If not answered You can choose forward the call to extension extension Voicemail RingGroup IVR or Hangup 3 5 Blacklist lf some numbers need to be blocked you can use this f
5. The called party Admin back to number who you want to invite hang up the conference 3 7 Settings before leaving office 3 7 1 Follow Me If you don t want to lose any call you can use this function Please click Follow Me New Follow Me 26 ZYCOO all rights reserved V3 2 XQ eee New Follow Me x Extension Status F Always F Busy F No answer Ring lasting forts 20 Set your Follow Me number Forward to an Internal Extension Forward to an External Number Set Internal extension Item Explanation status Ring lasting for s Default is 20 seconds you can define it by yourself Set your Forward to an Internal Incoming call will be forwarded to internal Follow Me Extension extension number Forward to an External Incoming call will be forwarded to external Extension number or mobile number Set Internal Extension Set an internal extension to pick up the call Select DialPlan Select DialPlan when forward the call to external number Set External Number Set external number like Mobile number 3 2 VoiceMail lf you don t want to configure Follow Me you can record the message of incoming call and email the message to your defined mailbox Click Extension Extension Settings 27 ZYCOO all rights reserved V3 2 ON eee Voicemail General SMTP Settings Email Settings VoiceMail Options Checking Message ai a Max Greeting seconds Direct to Voicema
6. Wrap Up Time s After a successful call how many seconds needed to wait before sending another call to a potentially free agent Default is 0 which means No Delay Max Wait Time s The maximum number of seconds a caller can wait in a queue before being pulled out empty for unlimited 30 ZYCOO all rights reserved V3 2 Max Callers This option sets the maximum number of callers that may wait in a Queue Default is 0 Unlimited Join Empty Defining this option allows callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to enter Queues with no available agents Leave When Empty Defining this option forces all callers to exit the Queue if New Callers are also not able to Enter the Queue This option should generally be set in concert with the Join Empty option Auto Fill Defining this option causes the Queue when multiple calls are in it at the same time to push them to Agents simultaneously Thus instead of completing one call to an Agent at a time the Queue will complete as many calls simultaneously to the available Agents Report Hold Time Check this option if you wish to report the caller s hold time iania ne ap member heya comodo al Frequency s How often to announce queue position and estimated holdtime 0 to Disable Announcements Announce Hold Time Should we include estimated hold time in position announcements Either yes no or only once hold
7. Analog DIDs VoIP DIDs DOD Settings Inbound Control Inbound Routes From Analog Channels lt i _ 75 D J IVR Prompts Destination working time IVR v Ring Groups Blacklist Time Based Rules Advanced From VoIP Channels Status System zs Destination working time IVR vi ciez When a call from a trunk Analog VolP it could be forwarded to an extension call queue conference or IVR You can choose based on your requirement Analog Channel DID If you want to direct the inbound call from a trunk Analog to a specified extension call queue conference or IVR please configure on this page Add Analog Channel Add Analog Channel x Channel E OA Extension save Channel Choose Analog Port of trunk Associated Extension Select Extension call queue conference or IVR for DID 17 ZYCOO all rights reserved V3 2 ON eee VoIP Channel DID lf you want to direct the inbound call from a VoIP trunk to a specified extension call queue conference or IVR please configure on this page Add VoIP Channel Add VoIP DID A DID Number Associated Extension e DID Number DID number calling into VoIP This number is configured in the advance option of VoIP trunk e Associated Extension Choose a specified extension call queue conference or IVR to be directed to call DOD Settings If you want to direct the inbound call from any trunks to a specified extension call qu
8. Device List Duplex F Cancel Item Explanation Paging The number users will dial to page this group Extension Provide a descriptive title for this Page Group Paging Group Selected device s in this page Members Select Device s to Page Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the Duplex paging group to be able to talk and be heard by all This makes it like an instant conference 4 6 Call Recording Call Recording is used for recording the defined extensions Click Call Recording New Call Recording to display the dialog as below 4 ZYCOO all rights reserved V3 2 XO eee New Call Recording x Extension Call Recording Time Always Call Recording I Start Time l lend Time gt Start Day lend Day Call Recording Settings Inbound Record F Outbound Record Save Item Explanation 4 7 Phone Book If incoming call was matched with the number in the phone book the incoming call will display the name of matched number Click Phone Book to display the dialog as below Phonebook Upload Phonebook Phonebook Log Phonebook Name Search Show All S No Name Number Options No Contact defined e Search Input contact name to search e ShowaAll Show all contacts 42 ZYCOO all rights reserved V3 2 ON eee Create Contact x Name Number e Name Add contact s name Alphabetic or num
9. ID displayed to B is exactly the same as the 45 ZYCOO all rights reserved V3 2 ZOD m rT caller ID presented to you Attended Transfer Allow attended transfer or supervised transfer It works like this While on conversation with A you dial the Attended Transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and talk with B to introduce the call then you can hang up and A will be connected with the B In case B does not want to answer the call he she simply hangs up and you will be back to your original conversation Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on Set the answer timeout value attended transfer Blacklist a number Add a black list number Remove a number from Remove a black list number the black list Invite Participant The administrator can invite another person by pressing 0 when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Create Conference While you speak with another party you can press 0 you A Sara cn aro nedats arsed cows Return to conference The administrator can invite another person by press
10. ISP in order to i a property run an internet se O 192 168 121 For added securiy O 4565 192 168 121 More Step 2 Set up the Provider Host in ZX20 B Set up the service provider and calling rule in ZX20 B to make it register to ZX20 A This method is almost the same as above EXCEPT you need to use the 210 11 25 127 as the service provider instead of 192 168 1 21 Step 3 Set port forwarding in the router for ZX20 B 64 ZYCOO all rights reserved V3 2 OX eee Use the same method as Step 1 to do port forwarding in router B for ZX20 B as above Setp4 Combine two ZX20 and make calls Accordingly set the 601 users in ZX20 A and 801 users in ZX20 B and build the correct dial rules as above you can make calls between two the ZX20 IP PBX Note You can also apply a DDNS to get one fixed domain for both ZX20 IP PBX and connect to each other rather than using the Port Forwarding in the router 7 4 How to resolve problems about hearing on one side only If your IP PBX is behind the Router you should build an IP Address Map to resolve this problem as below Advance Options Global SIP Settings NAT Support NAT Support External IP External Host External Refresh Local Network Address e External IP Replace your external IP address as your public IP or domain e External Host Replace your external IP address as your public IP or domain e External Refresh Set time for refresh default
11. PBX support 3 Ways to get the IP Address Static DHCP Default IP And Port of WAN e WAN Port IP http 192 168 1 100 9999 Default configuration and function key e Web GUI username admin e Web GUI password admin e 11 Play the IP Address of WAN port e 12 Play the IP Address of LAN port e 600 Enter into the Voicemail Box e 900 Enter into the Meeting e Blind Transfer e 2 Attended Transfer e Disconnect Call Login to the system After connecting the IP PBX to the local area network launch the web browser on a computer which is in this local area network Enter the IP address of the system WAN port IP address http 192 168 1 100 9999 The start web page will appear like this 7 ZYCOO all rights reserved V3 2 lae1er lel ee English v Please login Enter Username and password default username is admin password is admin then click login Once the login is successful the home page will be displayed BM von 1 Please use IE 7 0 or more higher version and Firefox browsers 2 You have to add a network segment same with the WAN port if your PC is not at 192 168 1 XXX 3 For safety requirement please modify the username and password after you login You can modify in this page System Management 4 Generally based on the default setting if user didn t do anything in 1 min after login system will reflect it s over time If you want to continue operating please login again
12. and analog extension support Batch Add Users configure extension from this page Basic Extensions Activate Changes Logout Move the mouse over to a Extension Configuration eth asaya ce Basic Extensions Upload Download Extensions Extensions Log Extensions sini Extension Number Outbound Routes Inbound Control F Extensions Advanced M S NoName Extension Port Protocol Dial Plan Outbound CID Options Sa M 1 801 801 SIP DialPlani Edit System m 2 802 802 SIP DialPlan1 Edit Tr 3 803 803 SIP DialPlani Edit M 4 804 804 SIP DialPlani Edit 1 5 805 805 SIP DialPlani Edit M 6 806 806 SIP DialPlani Edit m 7 807 807 SIP DialPlani Edit M 8 808 808 SIP DialPlani Edit rT 9 809 809 SIP DialPlani Edit M 10810 810 SIP DialPlani Edit Extension Settings Item Explanation search Search extension precisely or fuzzily Show all Show all extensions Extension Be connected to the phone eg 888 Name Extension name English letter is supported only eg Tom Password Support default or random password combined by letter and 9 ZYCOO all rights reserved V3 2 ZOD eee figure eg 12u3b6 Caller s ID eg 801 Analog Phone lf this user is attached to an analog port on the system please meme choose the port number here Dial Plan Please choose the Dial Plan for this user Dial Plan is defined mn under the Outbound Routes Voicemail This user will have a voicemail account after choosing this option
13. for the trunk Lines Individual lines of the PBX eg Analog Port 3 The third analog port of the PBX The prefix will be added as default when this trunk is used You can configure the Analog line through ZYCOO IP PBX Same Analog line couldn t be used in multiple trunks If you don t have available Analog GSM trunk you can t set up trunk 2 Custom VoIP Custom VoIP allows you to create a VoIP trunk please configure on this page Add a Trunk gt VoIP Trunk 13 ZYCOO all rights reserved V3 2 ON eee Add a Trunk x Description Provider Type Protocol SIP Analog Trunk Register el VoIP Trunk Host Peer Outboundproxy Proxy Port Prefix F Without Authentication Username Password Item Explanation Description for VoIP Trunk digit or letter is allowed Choose protocol for this trunk SIP or IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes Check for opening register service otherwise register service is closed Without If you don t use Authentication when connecting server pls check Authentication this option Username provided by VoIP Provider Password provided by VoIP Provider 3 Peer ZYCOO IP PBX will be taken as a Client when you use Peer it s used for outbound call by connecting to another ZX20 IP PBX 14 ZYCOO all rights reserved V3 2 HQ eee Add a Trunk x Peer Name Provider Type Protocol Analog Trun
14. in order to access the conference room the default number is 900 Guest Password Guest enter the conference room by this code Administrator Administrator enter the conference room by this code Password Play hold music for Check this option Asterisk will play Hold Music to the first first caller user in a conference until another user has joined the same conference Enable caller menu Checking this option allows a user to access the Conference Bridge menu by pressing the key on their dialpad Announce callers Checking this option announces to all Bridge participants the joining of any other participants Record conference Recording format is WAV Quiet Mode lf this option was checked all users entering this conference will be marked as quiet and will be in 25 ZYCOO all rights reserved V3 2 Listen Only mode Leader Wait Wait until the conference leader admin user arrives before starting the conference Please check the following diagram to learn Go to conference Ready to go into conference heg input conference room Input conference room Go into the number 900 password 1234 conference room In the conference admin can invite new guest extension user or external number into the conference Invite new guest Invite new conference member m 4 function key The called pa oO 3 C4 gt oa into the conference 4 BS Conference Room Input function key 0 and function key
15. is 10 e Local Network Address Replace your local network address and mask 65 ZYCOO all rights reserved V3 2 QQ ee Ghapiter8 How to use Skype account in 2X20 Notice The fee of your business account must be more than 50 when you use the account first time 1 Sign in with the business account on this page https login skype com account login form intemp sign in amp return url https secure sk e com account login Create an account or sign in it only takes a minute or two then you re ready to call your friends free over Skype and even talk face to face on video Sign in Create an account Skype Name Zycoo com Safe amp Secure Quick amp Easy Manage your account e Change your settings Password torgotten your password Sian me in 2 When you have signed in please click Skype Manager at the end of this page ee oe gang chen Settings and extras ia Your Sk Name w aR st same Poymon sot ngs Stored payment details and Aulo recharge settings View details arte Com Promie cataiis S Currency Your currency i set lo EUR Euroa Change Your email a Ag RAIRA VEE lt gt Skype Manager You afe Mie administrator of ZYCOO Skype Manaoer Member pace gang chen mzycoo com Email settings E3 Redeem voucher Redeem your voucher or prepaid card Redeem Your password i Keep your password secret Change your password 3 Please click the button Features 66 ZYCOO all rights reser
16. m New Time Rule x Rule Name Time amp Date Conditions Start Time lend Time Start Day End Day Start Date lend Date Start Month lend Month Destination BS ce lt New Time Rule Item Explanation Rule Name Define the time rule name Time amp Date Conditions Set time segment of Month Date Week Destination How to deal with the inbound call in different time segment eg Inbound call will be forward to IVR in working time 3 3 Outbound Call 3 3 1 Trunks If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks Activate Changes Logout Home ss Tinia Analog Voip Trunks Peer Analog lines are attached to 7 analog interfaces of the PBX List of Trunk using FXO cards Voice over Extensions IP VoIP connections are Extensions S No Trunk Type Options provided by an Internet Trunks Telephony Service Provider 1 test Analog Trunk Options w ITSP Outbound Routes 2 VoIP test VoIP Trunk Inbound Control Advanced Status System ZX20 IP PBX support 3 kinds of trunks Analog line Custom VolP Peer 12 ZYCOO all rights reserved V3 2 ON eee How to add each trunk 1 Analog Click Add a Trunk gt Analog Add a Trunk x Description puida Tees Lines M Analog Port 1 1 Analog Trunk VoIP Trunk Peer Prefix Save Item Explanation Define description
17. time will not be announced if lt 1 minute Repeat Frequency How often to announce a voice menu to the caller O to Diisi Disable Announcements Announcements Select the Announcements Prompt from IVR Prompts m ee 3 8 2 Agent Registration You need register for using after creating agents Agent Registration when hook off Agent Registration S gt gt Ce gt hg Pick up Enter 63 function key Enter agent number and password answer the call 31 ZYCOO all rights reserved V3 2 ON eee Agent Registration when hook on Agent hung up after registration can answer call after ringing D gt gt Enter agent number password and new agent number gt TP Pickup Enter 64 function key Enter agent number password and new agent number hang up 3 8 3 Agent Log Off If agent would leave and log off none of agent will answer calls then Agent Log Off Agent Log Off Enter agent number T Enter 65 function key Enter agent number hang up 32 ZYCOO all rights reserved V3 2 Activate Changes Logout Home Operator Extension Set San Operator Extension General Global Analog Settings Global SIP Settings Inbound Control Local Extension Settings Options VoiceMail Local Extensions are Varying v Operator Extension Conference Global Ring Time Set s 30 Call Queue Enable Transfer M Enable Music On Ringback M Music Settings DISA F Allow multiple extensions to be assign
18. CDR Place this call through VoIP Call_ X20A Failover Dialing Rules jf the number began with 6 and followed by more than i digits Define a custom pattern Delete O digits prefix from the front and auto add digit before dialing Save Cancel 61 ZYCOO all rights reserved V3 2 ON eee Step 4 Set the user 601 and Dial Plan in ZX20 A In the page Extensions gt Dial Plan Activate the change and apply the test 1 Register an IP phone ZP302B to ZX20 B with 801 extension 2 Register an IP phone ZP302A to ZX20 A with 601 extension 3 801 call 601 And you can see 601 will ring and you can pick up the call Above is the way to route ZX20 B s call to ZX20 A Accordingly if you want to call from ZX20 A to ZX20 B continue as below Step 5 Set Dial Rule in ZX20 A all calls starting with 8 will be sent to ZX20 B Rule Name Call_ X20B PIN Set I Record in CDR 7 Place this call through Peer 7X20B Failover Dialing Rules If the number began with 8 and followed by more than 1 digits Define a custom pattern Delete 0 digits prefix from the front and auto add digit before dialing Step 6 Set the user 801 and Dial Plan in ZX20 B Extension Settings Extension S01 Mame Lserl Password 501 Caller ID a01 Outbound CID YM Password 501 E mail Analog Phone Dial Plan Activate the change and apply the test 601 call 801 and 801 will ring and you can pick up
19. Click Backup to display the diagram as below 56 ZYCOO all rights reserved V3 2 OX eee Backup List of Configuration Backups S No Name Date Options i test Jun 24 2011 e Restore Restore your selected backup file to system e Delete Delete your selected backup file Delete Download your selected backup file to your PC Note Please don t change the backup file name Upload Backup File Click Upload Backup File to display the diagram as below Upload Backup File Note Don t change the backup file name Please choose file to upload Hila 6 8 Upgrade e Click WEB Upgrade to upgrade as below Choose the file to upload If you enabled Restore Default Settings the system will be restored to default after upgrading Upgrade System Package WEB Upgrade TFTF Upgrade Restore Default Settings I Please choose file to upload Bil e Click TFTP Upgrade to upgrade as below 57 ZYCOO all rights reserved V3 2 ZCO m Upgrade System Package WEB Upgrade TFTP Upgrade Enter The Package Name ulmage md5 TFIP Server IP address Restore Default Settings I Extract the downloaded firmware package which includes one TFIP server and one upgrading file titpd32 exe n ulmage md5 F lt p 2010 7 8 11 53 Sct 88 0 KB 7 87 MB Run TFTP server you will see the following interface a Thpd32 by Ph oai T E Curent Directory D Z50_Update Server interfaces 192 1681 71 Show Dir Th
20. ON eee e Echo Cancellation VAD e Support Static DHCP e VPN Client Support N2N L2TP e DDNS Client Support Dyndns org No ip com e Support NTP Network Time Protocol e Support PoE 2 2 Hardware Structure Here we take ZX20 A202 as the sample to show the interface and the indicators 2 2 1 Back Panel 2 Analog Port RJ11 1 Network Interface RJ45 1 Power Interface DC 12V 2A 1 Reboot Button 2 2 2 Front Panel On of System Status System working 5 ZYCOO all rights reserved V3 2 ZO OFF System Failed Data exchanging WAN interface Status No Data exchanging ff Port1 Port2 Analog Modules Status Red FXO channels 2 2 3 Hardware 32bit embedded RISC DSP 256M Onboard Nand Flash 64M Onboard SDRAM 2 2 4 Environmental Requirements temperature 10 C 45 C Storage temperature 30 C 65 C humidity 10 80 no dew Power AC 100 240V 2 2 5 Packing List ZX20 IP PBX Power Adapter Quick Start Guide Product Maintenance Card Network Cable 1 Unit 1 Unit 1 Piece 1 Piece 1 Unit ZYCOO all rights reserved V3 2 3 1 Preparation Before Operation What kind of IP Phone can be used with ZX20 IP PBX FXS Interface e Analog Phone e SIP Extension e ZP Series IP Phones provided by ZYCOO ZP302 ZP502 ZP502P e IP Phone which support SIP IAX2 protocol eg CISCO Grandstream etc 3 2 Before Making a Call 3 2 1 Login IP PBX Getting IP Address ZX20 Series IP
21. agement Call Parking Extension to Dial for Parking Calls 700 What extensions to park calls on 701 720 Eq 701 720 How many seconds a call can be parked for 45 Pickup Call Pickup Extension 8 Pickup Specified Extension 7 Transfer Blind Transfer Attended Transfer 2 Disconnect Call Timeout for answer on attended transfer 15 Black List Blacklist a number 30 Remove a number from the blacklist 31 Conference 0 Create Conference 0 Invite Participant Return to conference with participant Return to conference without participant Call Queue Agent Login Extension 63 Agent Callback Login Extension 64 Agent Logoff Extension 65 Pause Queue Member Extension 66 Unpause Queue Member Extension 67 Item Explanation Extension to Dial for Set Call Parking number Paige What extensions to park What extensions to park calls on eg 701 720 calls on How many seconds a Set the call time by second if it s time out system will call the Pickup Specified Set Pickup Specified Extension default dial 7 extension to Extension pickup the extension Blind Transfer Allow unattended or blind transfers It works like this While on a conversation with A you dial the blind transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and A is put through to B immediately Your line is off The caller
22. agree to get the call Extension user speaking the one who forwarded the call will hang up 24 Bilension Number p 4 gt Input to hang up the call and speak to extension user On the call Input 2 and extension number Speak to extension user Reference Parameters and Explanation of Transfer Item Explanation Blind Transfer Default is it can be defined in Feature Codes Attended Transfer Default is 2 it can be defined in Feature Codes Disconnect Call Default is it can be used after you use function key 2 it can be defined in Feature Codes Timeout for answer Default is 15 seconds it can be defined inf Feature Codes lt 2 3 6 3 Conference lf you wanted to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter into conference room This model support 3 conference rooms Please configure on this page Conference 24 ZYCOO all rights reserved V3 2 OO ee Conference Default Conference Default Conference 2 Conference 3 Conference Extension Extension 900 Conference Password Guest Password 1234 Administrator Password 2345 Global Conference Options Conference DialPlan MW Play hold music for first caller MW Enable caller menu Announce callers m M Record conference M Quiet Mode Leader Wait Explanation The number that users call
23. ber can receive calls again 4 10 Phone Provisioning When you need many IP Phone for using please record the MAC extension number and username of each phone according to the format please take reference of the auto provision script file model for details then import the format file once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function please see details as below Enable DHCP service Click System gt Network Advanced enable DHCP Server in the dialog as below WAN Port Setup IP Assign DHCP IP Address 192 168 1 72 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 Primary DNS 192 168 1 1 Alternate DNS HTTP Port 9999 Method Click Extension gt Create New User select the relative IP Phone manufacture and input relative MAC in the part of Auto Provision Save and Activate Phone Provisioning Manufacturer Mac 00a859 Audio Codecs F alaw F ulaGrandstram 6 726 GSM I Speex 47 ZYCOO all rights reserved V3 2 OX eee Chapier5 Status This chapter will introduce you the status of record list call logs system info register status etc 5 1 Recording List Check the record list of defined extension or conference you can delete the record list Click Recording List Extension and Conference will be displayed as below Extension List Interface Recording L
24. bound routes and create different dial plan Please configure by clicking Add a Dial Rule Fule Name PIN Set Record in CDR CI Place this call through Failover C Dialing Rules Ifthe number begins with and followed by id more thar digits Define a custom pattern Delete O digits prefis from the front and auto add digit before dialing etke Cancel item Explanation Set a name for this dial rule PIN Set Set PIN which you need input when you dial out by this rule Record in CDR If you selected it CDR will show which pin the call is outbound through Place this call Choose a trunk for this rule through Failover Choose a failover trunk for using when the above chosen trunk is not available Dialing Rules Define the number match pattern for dialing Define a custom N digit from 2 to 9 pattern Z digitfrom 1 to 9 X digit from 0 to 9 One digit or multiple digits 16 ZYCOO all rights reserved V3 2 Delete digits If deleted one digit prefix when dial 12345 digit 2345 will be sent prefix Auto add digit If added digit 1 when dial 12345 digit 123451 will be sent 3 4 Inbound Call 3 4 1 Inbound Routes When a call from outside you want to forward this call to an extension or IVR this Chapter will introduce you how to deal with the inbound calls Please configure on this page Inbound Routes Move the mouse over toa Inbound Routes field to see tooltips Basic Basic General
25. cial trunk In above structure ZP302A registers to ZX20 A as extension 601 ZP302B registers to ZX20 B as extension 801 All the extensions under ZX20 A are in the format 6XX All the extensions under ZX20 B are in the format 8XX Extensions under ZX20 A can make calls to extension under ZX20 B with format 8XX Extensions under ZX20 B can make calls to extension underZX20 A with format 6XX oo 2 YT Step 1 Set up a peer 699 in ZX20 A In the page Trunks gt Add a Trunk Add a Trunk x Peer Name 4206 Provider Type Protocol f Analog Trunk Dial Plan default C VoIP Trunk l Host dynamic fe i Peer NAT E Prefix F Without Authentication Username 699 Password eee 60 ZYCOO all rights reserved V3 2 OX eee Peer Name ZX20B Peer Username 699 Account of this Peer Password 699 IAX2 Log on password Advance Options Select AX protocol Step 2 Set up an IAX trunk in ZX20 B to connect to ZX20 A via this ZX20B Peer In the page Trunks gt Add a Trunk Add a Trunk x Description Call_7X20A Provider Type Protocol Analog Trunk Register 7 VoIP Trunk Host 192 168 1 100 r Outboundproxy Proxy Port Prefix F Without Authentication Username 699 Password seal Save Cancel Step 3 Set Dial Rule in ZX20 B all calls starting with 6 will be sent to ZX20 A In the page Outbound Routes gt Add a Dial Rule Rule Name Call_2X20A PIN Set 123 Recordin
26. contact with your customer in foreign country now you can dial DISA number after PIN authentication you are connected to your customer and you can speak to your customer now Click DISA1 New DISA to display the dialog as below New DISA x Name nan Without PINI Response Timeoutis 3 Digit Timeouts 3 Extension for this DISA Optional Allow Outbound Route Select DialPlan DialPlani Item Explanation Give this DISA a brief name to help you identify it The user will be prompted for this number Response Timeout s The maximum amount of time it will wait before hanging up if the user has dialed an incomplete or invalid number Default is10 seconds Digit Timeout s The maximum amount of time permitted between digits when the user is typing in an extension Default is 5 seconds Extension for this DISA lf you want this DISA to be accessible by dialing an Optional extension you can define an extension number for this DISA Select DialPlan set the DialPlan that calls will originate from 4 5 Paging And Intercom Paging And Intercom is used for calling a paging extension all terminals which support this function will be picked up automatically and listen meanwhile it supports duplex Click Paging And Intercom Add Paging Group to display the dialog as below 40 ZYCOO all rights reserved V3 2 ZOD eee Add Paging Group x Paging Extension Description D Paging Group Members
27. ct to eg mail yourcompany com Port The port number which the SMTP server running is generally port 25 If SSL is encrypted please use port 465 instead SSL TSL Enable use SSL TLS to send secure messages to server Enable SMTP lf your SMTP server needs Authentication please enable Authentication SMTP Authentication and configure the following information Username Input username of your email box Password Input password of your email box 37 ZYCOO all rights reserved V3 2 ON eee Email Settings YoiceMl all General SMTP Settings Email Settings Template for Voicemail Emails Mlattach recordings to e mail Sender Name IPPBS Server From usernamegd mailseryer cam Subject you ve a voicemail fram 7VM_CALLERID Message Dear VM_NAME you have a new voicemail from 1 VM CALLERID the message time is 1VM_ OUR Save Cancel Template Variables VM_ NAME Recipient s firstname and lastname 4VM_ DUR The duration of the voicemail message 4VM MAILBOe The recipient s extension 4VM_CALLERIO The caller id of the person who left the message 4VM_ MSGNUM The message number in your mailbox 4VM_ DATE The date and time the message was left Item Explanation Attach recordings to e mail This option defines whether or not voicemails are sent aan oat iene ermal asses mca Sender Name Display the Sender name when you receive a From Subject Message From Sender s email address Sub
28. display the dialog as below 50 ZYCOO all rights reserved V3 2 ZOD Oe TroubleShooting Ping Traceroute Ping 192 168 1 1 Packets 4 PING 192 168 1 1 127 0 0 1 56 data bytes 64 bytes from 127 0 0 1 icmp seq 0 ttl 6 4 time 1 5 ms 64 bytes from 127 0 0 1 icmp seq l ttl 64 time 0 5 ms 64 bytes from 127 0 0 1 icmp seq 2 tt1l 64 time 0 5 ms 64 bytes from 127 0 0 1 icmp seq 3 tt1 64 time 0 5 ms 192 168 1 1 ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avg max 0 5 0 7 1 5 ms 6 3 Network Advanced DHCP Server Settings ZX20 Series IP PBX support DHCP Click Network Advanced gt DHCP Server Settings to show the following diagram WAN Port Setup IP Assign DHCP IP Address 192 168 1 72 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 Primary DNS 192 168 1 1 Alternate DNS HTTP Port 9999 DDNS Settings After configure DDNS you can visit by domain remotely Click DDNS Settings to display the dialog as below 51 ZYCOO all rights reserved V3 2 ON eee DDNS Settings DHCP Server Settings DDNS Settings VPN Settings DONS DDNS Enable e DDNS Server Username Password PTTTITY YY Domain zycoo no ip org Update Time s 120 Save Status Disabled VPN Settings A virtual private network VPN is a method of computer networking typically using the public internet that allows users to privately share inf
29. ease learn from the following configuration interface Call Queue Call Queue 1 Call Queue 2 Call Queue 3 Call Queue Options Queue Number 300 Queue Name Service Ring Strategy Random w Agents 29 ZYCOO all rights reserved V3 2 Explanation Queue Number This option defines the extension number that may m dialed to reach this Queue This option defines a name for this Queue eg Sales Ring Strategy RingAll Ring All available Agents until one answers default RoundRobin Take turns ringing each available Agent LeastRecent Ring the Agent which was called least recently FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory RoundRobin with Memory and remember where it left off in the last ring pass Agents All the users who is defined as Agent will be shown here Selected agent will be a member of the current Queue Queue Options Announcements Agent TimeOut s 15 T Auto Pause Wrap Up Time s 10 Max Wait Time s Max Callers amp eme IF Join Empty Repeat Frequency s 0 Announcements T Leave When Empty Prompt M Auto Fill I Report Hold Time Caller Position iaar Fregquency s Announce Hold Time Note Each agent needs to login to the queue using the login extension defined in Item Explanation Agent TimeOut s This option defines the time in seconds that an Agent s phone rings before the next Agent is rung eg 15
30. ecified D H 0 UNENOWN 801 Unspecified D H 0 UNENOWNA 10 sip peers Monitored 0 online 10 offline Unmonitored 0 online 0 offline 5 4 System Info Check OS version firmware version and memory etc from here Click System Info to display the dialog as below System Info System Info Resources Inbound Control OS Version Linux IP PBX 2 6 22 18 Recording List Uptime Call Logs 08 03 25 up 3 min Load Average 0 12 0 16 0 07 System Info Firmware Version ycoo System v1 2 Server Date amp TimeZone Mon Jan 1 08 03 25 WST 2007 Hostname IPPBX 49 ZYCOO all rights reserved V3 2 Chapter 6 Sysiem This chapter will introduce you how to configure the system of ZYCOO IP PBX O 1 Network And Country Configure WAN LAN IP and tone zone Click Network And Country to display the dialog as below ZOD Activate Changes Logout me 200 8 country DHCP atic or PPPoE te oa ren iP ssion Stati Hostname IPPBX IP Address 192 168 1 72 Subnet Mask 255 255 255 0 Network amp Country Gateway 192 168 1 1 Primary DNS 192 168 1 1 Alternate DNS HTTP Port 999 Tone Zone Setting corey M Scancel IP Assign HTTP Port Remote Administration N z Tone Zone Settings 6 2 TroubleShooting it HY You can ping other network device through ZYCOO IP PBX and track network route by command Traceroute Click TroubleShooting to
31. ed to one analog phone F Allow extensions to be AlphaNumeric SIP IAX users Follow Me Paging and Intercom Call Recording Default Settings for New Extensions Phonebook PIN Set V SIP M IAX2 Feature Codes M Agent NAT Status 1234 VM Password Delete VMessage System Item Explanation Local Extensions Set up the digit of local extensions Global Ring Time Set Enable Music On Ringback Allow multiple extensions to Allow multiple extensions to be assigned to one be assigned to one analog analog phone phone Allow extensions to be Alpha If extension is Alpha outside line can t call in but Numeric SIP IAX users extension can call out Enable this option if the User or Phone is using SIP or is a SIP device Enable this option if the User or Phone is using IAX2 or is an IAX2 device Enable this option if the User or Phone is an Call Agent Enable this option if the User or Phone is located behind a NAT Network Address Translation 33 ZYCOO all rights reserved V3 2 enabled gateway VM Password Voicemail Password for this user eg 1234 Delete VMessage Voicemail will not be checkable by phone if you chose this option Messages will be sent by e mail only Note you must configure SMTP server for this functionality Global Analog Settings Click Options Global Analog Settings to see the following diagram General Global Analog Settings Global SIP Settings Caller ID Detect Calle
32. enting accidents 3 ZYCOO all rights reserved V3 2 QQ ee Ghapter2 Brief Introduction 2 1 Brief introduction of ZX20 ZX20 Series IP PBX can not only provide the traditional basic PBX features call hold call forwarding call waiting and so on but also provide enhanced features such as visual operator voice mail to mail multi media music on hold and auto attendant etc In addition it s very convenient for SMEs management and maintenance also easy to upgrade SMEs can set up own phone system to improve the company image and office efficiency ZX20 series IP PBX includes ZX20 A211 ZX50 A202 most of their features are same main difference is the interface please check the following table for details Main Features e 30 SIP IAX2 registers e Video Calls e IP Phone Provisioning e Multiple Language e DID Direct Inward Dialing Number e Support SKYPE for SIP e Support USB disk recording Scalable e Call Recording e Codec G711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX H 261 H 263 H 263 H 264 e Caller ID Call Hold Forward Transfer Waiting Parking e Call Paging and Intercom e Call Queue e Blacklist Phone Book e Music On Hold e _DISA Direct Inward System Access e Flexible Dial Plan e Ring Group Conference Room e Call Logs e BLF Busy Lamp Field e Configuration By web e Built in SIP IAX2 server e Build in voice mail server e System Backup and Restore 4 ZYCOO all rights reserved V3 2
33. eric only e Number Add contact s number international phone number is supported ZX20 IP PBX also support Batch Add Users Click Advanced gt Upload Download Phonebook to display the following diagram Upload Users Script file Phonebook Upload Download Phonebook Phonebook Log Upload Phonebook file ILA Please choose file to upload lk Download Phonebook demo Phonebook demo Right Click here to Save as Demo File csv Right Click here to Save as Demo File txt Download Phonebook csv Download Phonebook Download a phonebook demo from Download Phonebook demo add and save information refer to the demo content choose the file what you want to uploaded from Upload Phonebook file You can download the phonebook file from Download Phonebook csv 4 8 PIN Set PIN Set will distribute one PIN Code to different extension user if you selected PIN Set on the Dial rule page in Outbound menu the extension user who has the PIN code can dial long distance call Click Pin Set to show the dialog as below 43 ZYCOO all rights reserved V3 2 OX eee Pic 4 8 1 Add a PIN Set Add a PIN Set x PIN Set Name PIN List A e PIN Set Name Set the PIN Sets Name e PIN List Enter a list of one or more PINs One PIN per line 4 9 Feature Codes Click Feature Codes to display the dialog as below you can define relevant parameter 44 ZYCOO all rights reserved V3 2 ZOD Feature Codes Man
34. ermitted IP x Permitted IP address Save Cancel In the following diagram 192 168 1 100 is the allowed IP registered by SIP Management Access Permit SIP Register Allowed List of SIP Allowed IPAddress S No Allowed IP Options 1 192 168 1 100 6 6 Data Storage Upload the voicemail call recording conference call logs etc to the defined FTP server for storage 55 ZYCOO all rights reserved V3 2 ON eee Click Data Storage to display the diagram as below FIP Data Storage Data Storage Data Storage Log FIP Data Storage Enable Uploading MW Server Address 192 1638 1 93 User Name gang Password Directory 1 Status Failed to connect to Ftp Server or upload test file Upload Voicemail Conference record Monitor and Call logs to the defined FTP Server automatically when flash storage is over 40 Then the history files will be removed out automatically Note NOT upload in working time Item Explanation Enable Uploading Enable periodical FTP uploading Server Address set FTP Server address IP address or Domain FTP account name FTP account password Define a directory on the FTP server A Note 1 Upload Voicemail Conference record Monitor and Call logs to the defined FTP Server automatically when flash storage is over 40 Then the history files will be removed out automatically 2 NOT upload in working time by default 6 7 Backup Backup Backup all the settings
35. eue conference or IVR please configure on this page Add DOD Add DOD x DOD Number Save S e DOD Number This number is the caller s phone number it could be called from analog channel or VoIP GSM E1 T1 Line e Associated Extension Choose a specified extension call queue conference or IVR to be directed to call 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page IVR 18 ZYCOO all rights reserved V3 2 Activate Changes Logout IVR Move the mouse over toa field to see tooltips Basic IVR Menu IVR Settings Inbound Control saa Name working time Extension Inbound Routes Welcome Message Please Select Repeat Loops M Dial other Extensions Keypress Events Key Action 0 Goto Extension Disabled Disabled Disabled Disabled Disabled Disabled Disabled E Disabled Disabled 1 IVR Prompts Ring Groups Black List Time Based Rules 801 v gt Advanced Status System C1 lt lt 1 lt lt 1 lt ul MEJEJE E co tOO N ODONAUWVUNGe lt cea Item Explanation Extension lf you want to listen to the IVR by dialing extension please input an number Please Select select IVR audio file please configure in this page IVR Prompts Repeat Loops Dial other Extensions Allow caller to dial other extension besides of the ones listed as below Keypress Events Each digit wil
36. il Dial 0 for Operator Voice Message Options Message Format WAV 16 bit Maximum Messages 100 6 Max Message Time minutes L am ia lt Min Message Time seconds No Minimum Playback Options i Say Message Caller ID M Say Message Duration M Play Envelope M Allow Users to Review VoiceMail must be opened and VM Password must be configured before using VoiceMail If no answer when default ring time is over the system will play and ask you to leave your message press to end recording If you configured email your voice message will be sent to your defined email Leave a message When No answer es C When No answer leaving message Press when finish pls leave your message leaving message 28 ZYCOO all rights reserved V3 2 ON Oe Listen to the message When there is voicemail in extension Ceo gt Elereersonnumberondpaswerm gt G aR Enter Voicemail Enter extension number and password listen to the message hang up box Number 600 of voicemail box for this extension A Note 1 If you would like using this function you must write correct email address in extension settings 2 You need configure SMTP and Email model in VoiceMail please check the details in the above chapter VoiceMail 3 8 Call Queue 3 8 1 Create Agent Check agentin the Extension Settings Advanced Options then assign agent and Ring Strategy in Call Queue pl
37. ing 0 with participant when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Return to conference The administrator can invite another person by pressing 0 without participant when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Agent Login Extension Logs the current caller into the queue as a call agent Once logged in the agent can take calls with the phone off hook each call is preceded by a warning tone Calls are ended by pressing the key Agent Callback Login Extension to be dialed for the Agents to Login to the Specific 46 ZYCOO all rights reserved V3 2 Extension Queue Same as Agent Login Extension except you do not have to remain on the line Agent Logoff Extension Agent logoff from the queue Pause Queue Member Pauses a queue member so that the member can not Extension receive calls Unpause Queue Unpause a queue member who is paused previously so Member Extension that the mem
38. ist Extension Conference Extension Delete Start Date Sep 2012 End Date Sep M 19 2012 List of Call Recording Files S No Caller ID Destination Date Options Conference List interface Extension Conference List of Conference Recording Files Delete All List of Conference Recording Files S No Conference Room Date Options 5 2 Call Logs Check call logs of extension by caller ID or callee ID Click Call Logs to display the dialog as below Call Logs Interface Call Logs Start Date 2011 Field Caller ID Y Call Start Caller ID Destination Duration sec Disposition 48 ZYCOO all rights reserved V3 2 Note Duration in the call logs is not real charged duration if you need billing PSTN must support polarity reversal function meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX 5 3 Register Status Check SIP IAX2 User and SIP IAX2 Trunk status Click Register Status to display the dialog as below Register Status SIP Users Status TAX Users Status SIP Trunks Status IAX Trunks Status SIP Users Status Mame username Host Dyn Nat ACL Port Status 10 Unspecified D H 0 UNENOWN 209 Unspecified D H 0 UNENOWN 208 Unspecified D H 0 UNENOWN B07 Unspecified D N 0 UNENOWN 06 Unspecified D H 0 UNENOWN 205 Unspecified D H 0 UNENOWN 204 Unspecified D N 0 UNENOWN 03 Unspecified D H 0 UNENOWM 802 Unsp
39. ject Subject of the mail Message The message pattern 4 3 Music Settings Management for music on hold music on ringback music on call queue Click Music Settings to display the dialog as below 38 ZYCOO all rights reserved V3 2 ZOD eee Music Settings Music Settings Music Settings Music Management Music On Hold Reference Music Music 1 Music On Ringback Reference Music On Call Queue Reference Music Music 3 Music Reload Please define different music file for different music folders Music Management Music Settings Music Management Music Management Files Upload Music File Select Music Directory Note The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw The size is limited in 15MB Please choose file to upload eer Item Explanation Load music in the music file Display music in the music file or you can delete it Enter The Music File Name Input music file name which you want to upload GSM WAV format If it s WAV it must be accord with PCM 16 bits 83000HZ format TFTP Server IP address Please enter your TFTP server IP address Select Music Directory Select directory where the uploaded music file will be saved 39 ZYCOO all rights reserved V3 2 ON eee 4 4 DISA A trunk call into the PBX and call to another trunk through outbound route of the PBX Eg This trunk can make international call you are out of the office and want to
40. k Dial Plan VoIP Trunk Host Peer NAT E Prefix F Without Authentication Username Password save J cancel Item Explanation Define the Peer Name digit or letter is allowed Choose protocol for this trunk SIP or IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes IP Address of the other ZX20 IP PBX NAT Check this option extension user will be configured after NAT Network Address Translation Without lf you don t use Authentication when connecting server please Authentication check this option Username provided by the other ZX20 IP PBX Password provided by the other ZX20 IP PBX Once a trunk is added this trunk will be displayed in the List of Trunk You can define the codecs configure advanced settings or delete this trunk from the drop downs of Option 3 3 4 Outbound Routes Outbound Routes is to define what trunk is used for outbound call by extension user If you don t allow extension user call out please ignore this part Please configure on this page Basic gt Outbound Routes 15 ZYCOO all rights reserved V3 2 Outbound Routes List of DialPlans Extensions New Outbound Routes Inbound Control List of DialRules Add a Dial Rule S No Rule Name Dial Pattern Call Using Options 1 Call PSTN Paa with 9 and followed by more than 3 Ports 1 2 Edit Delete On this page you can configure basic match pattern of out
41. l be related to the actions defined in the blank 3 4 3 IVR Prompts Record or play IVR music from extension Please configure on this page IVR Prompts Move the mouse over toa IVR Prompts field to see tooltips Basic IVR Prompts Upload Prompts Inbound Control Inbound Routes List of IVR Prompts IVR S No Name Options IVR Prompts 1 closed gsm Ring Groups Blacklist Time Based Rules 3 welcome gsm Advanced Status System Click Record a IVR Prompt to display the diagram as below 19 ZYCOO all rights reserved V3 2 QO eee Record a IVR Prompt x File Name e Filename Define a name for the recorded IVR prompt e Format Define the format of the IVR Prompt only GSM WAV 16 bit supported e Extension Select an extension for recording click Record button the selected extension will ring then you can record IVR If your want to listen to the recorded IVR prompt please click play and input extension number in the following diagram click confirm the extension will ring and play the IVR prompt after hang up Please enter an Extension on which you want to listen to the file Upload Prompts Record a IVR Prompt You can record a IVR Prompt by Basic any user extension device IVR Prompts Upload Prompts Upload Prompts Inbound Control Inbound Routes Upload Prompts IVR Note The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw IVR Prompts The size is limited in 15MB
42. lso possible to specify how many busy tones to wait for before hanging up The default is 4 but better results can be achieved if set to 6 or even 8 Mind that the higher the number the more time that will be needed to hang up a channel but lower the probability that a false detection may occur Call Progress lf turned on call progress attempts to determine answer busy and ringing on phone lines Global SIP Settings Global SIP Settings Jis appropriated for operating by professional engineer or technician if you need modification please contact with our technician support 4 2 Voicemail Details configuration on Voicemail Voicemail Reference Voice Message Options Playback Options If you need send message by mail to your defined mailbox you must configure SMTP and Email model Click Voicemail to display the dialog as below 35 ZYCOO all rights reserved V3 2 XO eee Vorcel al General SMTP Settings Email Settings YoiceMail Reference Extension for checking messages 600 Max greeting seconds 60 Direct to Voicemail F Dial O for Operator F Voice Message Options Message Format Wie 16 bit Maximum messages oO O 4 Max message timelminutes Min message timelseconds Playback Options Say message Caller ID LI Say message duration L Play envelope LJ Allow users to review Save Cancel Item Explanation Extension for checking ane numser that users call in oa to access n Ma
43. n Before Operation TABLE OF CONTENTS PTA ROMO rer E A E E A RING OUDS eeen EE EE ATE EEEE Blacklist PRUT al aa E E E EE On The Call Gall ParKINO vaecasascecanaacaentarescavantaarateivactvantasasesereaceaaniesaaesernsaveanteabeesarnete WIS O Pae aE E E A Eoln E E E E EE E E E E ETT 1 ZYCOO all rights reserved rade 6 ee 6 V3 2 4 5 Paging And Intercom eseseessssssseseeeererrrssssssssssssseretererrssssssssssssseeterrreesssesssssssees 40 A ERCO ec ce T E 41 w NOUS BOOK e vets de va easeceaiveeacidu vacasadealveedadeu vadasadaveadaddev lt cacdeaveededdevatacadavacdeats 42 Ae PIN e Uecosa densa cloacae ciseces E E E R 43 o e E A T A A 44 410 Phone Provisioning sussscssessnssauissa a a 47 34 Recordio Lisl sssrini deka dn ansaets 48 De 11 I 5 cere seer wy oe nen eeee et te oper et rere eter Sy serret yeet nt er or mr at Meer e ern Teer er Sree nre nse ater errs cent srerrer 48 BO MAG E EE E E T AE ET N 57 7 1 How to connect the ZX20 IP PBX to the Internet eee cece eeceecescccescecceceeces 59 Tek 7 3 7 4 2 ZYCOO all rights reserved V3 2 OX eee Ghapteri Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for a safe and reliable operation of the device Please use the external power supply which is included in the package Other power supplies may cause damage to the device affec
44. name aaa Cafing channels Puy a Cannel sutsogmton to arctvata ffs profite Outgoing cats Set up oulgoing Cats To make outygorrg calis from tis SIP Profe pou need lo add Sh You can also Sel up Aufo recharge so you nevet run out of cred call Oufbound cals to tandines and motdes in the US are ctu cContattren For all other desinahons see Cipe santad per 1 rules Add credit Auto recharge setungs SEE Then you can see the sip account information by clicking Authentications details P Profile settings Authentication details Reports s Back to SIP Profile Pst Authentication details Please choose the method of authentication needed for your PBX Regswation oF IP Authentication Q SIP User 99051000142212 Pesowers KK3UypyierSiim Generale a new password Skype Commect ackiress sip skype com UDP Port 5060 SP wseris not pet registered at sip skype com lt Finish Thank You gt 68 ZYCOO all rights reserved V3 2
45. ormation between remote locations or between a remote location and a business home network A VPN can provide secure information transport by authenticating users and encrypting data to prevent unauthorized persons from reading the information transmitted The VPN can be used to send any kind of network traffic securely ZX20 Series IP PBX support N2N and L2TP VPN Settings DHCP Server Settings DDNS Settings VPN Settings VPN VPN Mode N2N L2TP VPN Enable a Server Address Port Local IP Subnet Mask Local Port Username Password Status Disconnect IP Address 52 ZYCOO all rights reserved V3 2 ON eee A Note 1 DDNS supports the domain provided by Dyndns org No ip com only 2 VPN supports N2N L2TP only 6 4 Time Settings Click Time Settings to display the diagram as below NTP Time Settings Time Settings NTP Manual Time Set NTP Server pool ntp org Time Zone GMT 08 00 Beijing Hong Kong Urumai Manual Time Set Time Settings Time Settings NTP Manual Time Set Year WY eq 2010 Month MM eg 05 Day DD eg 08 Hour HH eg 09 Minute MM eg 30 Synchronize current PC time Item Explanation NTP Server Specify the NTP server that you wish to use You may type either the domain name or the IP address of the server and it may be either remote or local The default server is pool ntp org Be aware that the PBX needs to be able to connect to a NTP se
46. r Applications amp Gaming Setup Security yarn Administration Status Pnt Range ee Fort Triggering UPnP Forwarding UPnP Forwarding UPnP Forwarding IP Address Enabled Application Ext Port UPnP Forwarding can be us to set up public services on FTP l Oo 2 192 168 1 0 F your network When users i the internet make certain Telnet 23 EE 152 168 1 U r requests on your network t Router can forward those SMTP 25 25 192 168 10 C requests to computers equip l l to handle the requests If fo DNS 53 oO 53 192 168 1 0 O example you set the port 7 number 80 HTTP to be vETS 69 69 5j lo forwarded to F Address Oo 192 168 110 O 192 168 1 2 then all HTTP ji me re a requests from outside users fingar ma O 73 19216810 a be forwarded to 192 168 1 2 is recommended that the nee a 80 192 168 1 199 computer use static IP address POPS 110 O 110 192 168 1 0 E eren mala You may use this function to da 113 192 168 110 i establish a Web server or server via an F Gateway in SNMP 61 O 161 19216810 E this format Windows XP ca used to configure this throug ssh 2020 O 22 192 168 1 235 UPnP communication Be sure Ks that you enter a valid IP httpl s0801 g0 192 168 129 Address You may need to establish a static IF address httpe 6090 30 192 168 1209 with your
47. r ID Detection W Caller ID Signalling Bell US k Caller ID Start Ring v CID Buffer Length 2500 General FXO Mode FCC iy Relax DTMF Iv Echo Cancel M Echo Training no yes no number Busy Detection M Busy Count 3 Call Progress I Item Explaination Caller ID Detection For FXO trunk lines this option causes PBX to look for Caller ID on incoming calls Caller ID Signalling This option allows you to choose the type of Caller ID signalling to use Bell US Used in the United States DTMF Used for CallerID under DTMF mode eg Denmark Sweden and Netherlands etc V23 used in the UK V23 Japan used in Japan Caller ID Start This option allows you to define the start of a Caller 34 ZYCOO all rights reserved V3 2 ID signal Ring to start when a ring is received Polarity to start when a polarity reversal is started CID Buffer Length Default CID Buffer Length FXO Mode select FXO Mode here Relax DTMF If you met trouble with DTMF detection you can relax the DIME detection Echo Cancel Enable Disable the Echo Cancel function Echo Training Enabling echo training will cause the PBX system to briefly mute the channel send an impulse and use the impulse response to pre train the echo canceller so it can start out with a much closer idea of the actual echo Value may be yes no or a number of milliseconds to delay before training default 400 Busy Count lf Busy Detection is enabled it is a
48. rver for perfect function Time Zone Select your time zone so that the system will set time based on the time zone 53 ZYCOO all rights reserved V3 2 ON eee Synchronize with Click the button to synchronize the PBX time with the current PC current PC time time 6 5 Management Management Click Management to display the diagram as below Management Management Access Permit SIP Register Allowed Change Password Username Password New Username New Password Retype New Password Set Language Set Voice Language e Change Password You can change the password of admin here default password is admin e Set Language Set voice language of the system And you can set the SIP amp Analog channel here by clicking Show Advanced Options Access Permit Click Access Permit to display the diagram as below 54 ZYCOO all rights reserved V3 2 ZCO m Management Access Permit SIP Register Allowed Deny any IP attempting to access GUI except for the ones in the list below I List of Permitted IP Address No Access Permit address defined A Note After you added a permitted IP you can only login the system by this IP other IP address isn t effective to login the system SIP Registered Allowed Click SIP Registered Allowed Add Permitted IP to define the allowed SIP user Input the permitted IP address IP address and network restriction eg 192 168 1 77 or 192 168 10 0 255 255 255 0 Add P
49. t the performance or induce noise Before using the external power supply in the package please check with residential power voltage Inaccurate power voltage may cause fire and damage Please do not damage the power cord If power cord or plug is impaired do not use it otherwise it may cause fire or electric shock The plug socket combination must be accessible at all times because it serves as the main disconnecting device Do not drop knock or shake it Rough handling can break internal circuit boards Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions It may cause fire or breakdown Avoid exposing the device to high temperature below 10 C or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling to the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock or breakdown Do not use harsh chemicals cleaning solvents or strong detergents to clean it Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution When lightning do not touch power plug or phone line it may cause an electric shock Do not install this device in an ill ventilated place You are in a Situation that could cause bodily injury Before you work on any equipment be aware of the hazard involved with electrical circuitry and be familiar with standard practices for prev
50. tension number must be inputted after 7 This can be defined in Feature Codes 22 ZYCOO all rights reserved V3 2 ON m 3 6 On The Call 3 6 1 Call Parking If you picked up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call the system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room Please check the diagram as below to learn On the call 4 gt D Q gt N ED h Hang up Input 701 On the call Input 700 for packing number Pick up by another extension Continue the conversatio Reference Parameters and Explanation of Call Park Item Explanation Extension to Dial Default number is 700 It can be defined in Feature Codes for Parking Calls What extension to Default number is 701 720 It can be defined inl Feature Codes park calls on How many Default is 45 seconds It can be defined in Feature Codes seconds a call can be parked for 3 6 2 Transfer lf an incoming call asked to speak to your colleague you can transfer the call directly to your colleague or transfer the call after agreed by your colleague Please check the diagram as below to learn 23 ZYCOO all rights reserved V3 2 On the call EFN gt FQ gt es Input and extension number Hang up Extension user speaking 64 a gt os Extension user
51. the call 62 ZYCOO all rights reserved V3 2 ON eee 7 3 How to combine two IPPBX in different network The general environment for two ZX20 in different locations is Both ZX20 IP PBX are in the Internet and using the public IP mm IAX TRUNK ZX20A 2X208 WAN 9 218 200 12 1 WAN IP 210 121 11 5 AN 149 148 101 LAM IP 102 168 10 1 i Extension 801 192 168 10 2 The configuration is same as above guide 7 2 Combine two ZX20 IP PBX in the same network but use the public IP address as the HOST settings set as below In the page Trunks of ZX20 B gt Add a Trunk Add a Trunk x Description Call _ZX20A Provider Type Protocol C Analog Trunk Register r VoIP Trunk Host 218 200 12 1 E Peer Outboundproxy Proxy Port Prefix Without Authentication Username 699 Password eee The general environment for two ZX20 IP PBX in different location and one or both two are behind router and using the private IP So we need to make port forwarding in the router and make ZX20 IP PBX reach to each other 63 ZYCOO all rights reserved V3 2 IAX TRUNK ZX205 3 Step 1 Set port forwarding in the router for ZX20 A For the ZX20 A is behind the router you need forward the IAX2 port in your router so all the packets received on the router WAN port 210 11 25 127 4569 will be forwarded to the ZX20 A 192 168 1 21 4569 Below is the setting page in a linksys route
52. tp Server Tftp Client DHCP server Syslog server Current Action Listening on port 69 Settings Go into the update page and upload firmware ulmage md5 192 1 68 1 71 Enter the package name Enter TFTP Server IP address Click Update button to finish upgrading system package after entering the TFTP Server IP Then system will reboot automatically 58 ZYCOO all rights reserved V3 2 OO ee Ghapier 7 Operating Instruction This chapter will introduce you how to use ZYCOO IP PBX by example 7 1 How to connect the ZX20 IP PBX to the Internet lf your office access the public network through router you can put the IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN ports of the router and you can also connect HUB or Switch to the LAN port of the IP PBX to enable some PC or IP Phone to access the public network ADSL Modem ZP302 IP Phono 7 2 How to combine two ZX20 IP PBX in the same network We start combining two IP PBX in the same network and then try to expand to different network Below is the structure of how to combine two IP PBX in the same LAN 59 ZYCOO all rights reserved V3 2 LAX TRUNK ZAC LA 2X08 P9192 168 1 100 IP 192 16 1 200 Ane Am Esteaton 601 E wiemalan 01 P18 1 1 1 P11 68 1 84 Register the ZX20 A as an peer in ZX20 B via IAX2 trunk so the extensions in ZX20 A can make calls to ZX20 B s extensions via this spe
53. unctionality Please configure in Blacklist click New Blacklist to display this dialog as below New Blacklist x Blacklist Number Input caller s number in the blank then this caller s number will be blocked when call again 21 ZYCOO all rights reserved V3 2 ON eee Meanwhile extension user can add or delete the blacklist number by function key on the phone Please operate as the following diagram Add Delete blacklist number on the phone gt gt gt Gam gt CTD gt BS Input function key 30 Input blacklist number Be sure by press key 1 Hang up Input function key 31 Delete Reference Parameters and Explanation of Blacklist Explanation When the extension user in the system input 30 to add a blacklist number this number will be added to the Black List When the extension user input 31 blacklist number this number will be deleted from the Black List 3 5 1 Pickup Call If an extension user is away from his her desk other extension users can pickup the call by function key on the phone Please check the following diagram to learn When Extension is ringing Input function key 8 h k 7 Extension Number Input function key 7 and define another extension to pick up Connected to speak Reference Parameters and Explanation of Pickup Calls Explanation 8 Pick up the ringing extension in the system at random This can be defined in Feature Codes gi Defined ex
54. ved V3 2 SKYPE manager A E A EN Dashboard as FE Features al 0 30 Reports Femte Your account 4 Please click the Skype connect Connect your edsing SIP enabled PBX to Skype wih Skype Connect Leam more X Subscriptions i i members as Some of your SIP Profiles have been suspended because your Skype Manag Group video calling has insufioent credit available to pay for the channel subsonpbon Buy more 0 members credit and the profiles will be reactivated Voicemail 0 members 0 members Your SIP Profiles e line Numbers o Call forwarding 0 members setup a SIP Profile Skype Connect 4 profiles HEZ View profile 5 Create a SIP profile Create a SIP profile 4 Choose name Creating a SIP profile is as easy as three steps Simply Choose a name for your profile purchase a channel subscription and get your authenicahon detyts Choose a profile name Then you can create one sip account you need pay for 4 95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank then you can register to skype server And you need assign money for outgoing calls then you can call out 67 ZYCOO all rights reserved V3 2 ON Oe Note Skype Channel belongs to VoIP channel so any calls from Skype will be directed to the same destination of VoIP D Profile senings Authentication details Reports Hac fo SIF Protiie tial g Sa Profile
55. x greeting seconds Defining this ion to set a maximum time for the e S E Direct to Voicemail Defining this option to go to voicemail box directly Dial 0 for Operator Callers entering the voicemail application can leave for Operator by dialing 0 Message Format Choose the format of the voicemail messages in this selection box Maximum Messages Choose the maximum number of messages in this selection box Maximum message time Choose the maximum duration of a voicemail message min Message recording will be stopped when it s timeout Minimum message time Choose the minimum duration of a voicemail message in this selection box Message time below this threshold will be deleted automatically Say message Caller ID Choose this option to play Caller s ID before voicemail message is played 36 ZYCOO all rights reserved V3 2 Say message duration Choose this option to play the duration of message before the voicemail message is played Play envelope Choose this option to play envelop including date time and caller ID Allow users to review Choosing this option the caller leaving the voicemail can review their recorded message before it s submitted SMTP Settings Voicemail SMTP Settings Port 25 SSL TSL l Enable SMTP Authentication Item Explanation SMTP server In order to send e mail notifications of your voicemail Set the IP address or domain name of a SMTP server that your IP PBX may conne
56. you can add or delete extension by your requirement 10 ZYCOO all rights reserved V3 2 Upload Download Extensions If you wanna batch add users please click Upload Download Extensions to configure on this page Activate Changes Logout ZD Move the mouse over to a field to see tooltips Upload Download Extensions Basic CO Extensions Upload Download Extensions Extensions Log Extensions Trunks Upload Extensions Outbound Routes a Please choose file to upload wi Inbound Control Advanced Upload Status System Download Extensions demo Extensions demo Right Click here to Save as Demo File csv Right Click here to Save as Demo File txt Download Extensions csv Download Extensions save based on the demo choose the extension file which you wanna upload You can download the extension file by click Download Extensions csv Extensions Log Click Extensions Log to check the extensions log you can refresh or clear the log Activate Changes Logout Move the mouse over toa field to see tooltips re Extensions Upload Download Extensions Extensions Log Trunks Outbound Routes Inbound Control Advanced Status System 3 2 3 Time Based Rules You can set working time rule and after working time rule and deal with your inbound call based on this time rule Please set from this page Time Based Rule New Time Rule 11 ZYCOO all rights reserved V3 2 ZOD

ZPX04/08 User's Manual

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