All in one POS Terminal PT
Contents
1. Connect the adapter to the DC 12V input connector on the IO panel Insert the power plug into an elec trical outlet AC100 240 V Press the power button it s at the bottom left of the machine The power LED turns on To turn off the machine shut down the operating system The main power turns off automatically Using adaptor higher than 12V 12 5A may damage the CAUTION system You may need to force power off the machine for example if the operating system you are using does not support power down by the OS or if the system crashes or hangs To force power off long press the power button for five seconds Setting COM ports Before you connect devices to COM3 COM4 COMS ports the drivers must be installed first Follow these instructions to install drivers 1 Browse to the DRIVER USB to Serial COM port 2 Double click PL2303 Driver exe The following screen appears Click Next to continue PL 2303 Driver Installer Program Welcome to the InstallShield Wizard for PL 2303 USB to Serial The InstallShield Wizard will install PL 2303 USB to Serial on your computer To continue click Next 3 Click Continue Anyway Software Installation A The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabiliz2. 2 Keyboard Port 1 PS2 Mouse Port 1 RJ 45 LAN Port with activity link and Speed LEDs 3 Audio Ports 1 Line in 1 Line out 1 MIC in 4 USB 2 0 Ports 1 DC 12V Power Adaptor Connector Optional Peripherals 3 tracks magnetic reader Customer display module 2 x 20 VFD Biometric Reader Smart Card Reader I Button RFID reader KB 32 32 Keys Keypad Operation System Windows 7 Windows XP XPe Linux ubuntu Fedora WEPOS POSReady Power Supply Dimensions AC100 240V DC12V 7 5A 90 watt power adaptor 360mm W x 246mm D x 315mm H 43 Operating Temp 0 40 C Storage Temp 20 C 60 C Humidity 15 80 44 APPENDIX
3. 5900 to powering it on The following topics are described e Unpacking the machine on page l e Checking the package contents on page 2 e Identifying components on page 3 e Connecting peripheral devices on page 6 Powering the machine on and off on page 7 e Setting COM ports on page 8 Unpacking the machine The machine and cable accessories are packed in a cardboard carton with foam padding for protection during shipping Figure 1 1 Unpacking the machine Carefully unpack the machine and keep the packing materials If you need to ship it in the future repack it as shown in Figure 1 1 Checking the package contents After you unpack the device check that the following items are included Driver CD with drivers and PT 5900 the user manual PDF file A Adapter If any item is missing or appears damaged contact your dealer immediately 2 CHAPTER 1 GETTING STARTED Identifying components This section describes the parts and connectors on the machine Front right view 1 2 3 4 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 Power LED indicator 3 Power Button 4 IO Panel Rear view Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 VFD Customer Display optional Slot 3 Rear Cover 4 Rear Cover Latches 4 CHAPTER 1 GETTING
4. SATAIIL 1 SATAII 2 Figure 2 9 SATAII sub menu Save and Exit Disabled Exit Type Select Auto to automatically detect hard disk drive If auto detection is successful the BIOS Setup automatically fills in the correct values for the remaining fields on this sub menu If the auto detection fails it may due to that the hard disk is too old or too new If the hard disk was already formatted on an older system the BIOS Setup may detect incorrect parameters In these cases select User to manually enter the IDE hard disk drive parameters LBA Large Mode This allows user to select the LBA Large mode for a hard disk 512 MB under DOS and Windows for Netware and UNIX user select Off to disable the LBA Large mode Block Multi Sector Transfer Set this item to On will enhance hard disk performance by reading or writing more data during each transfer PIO Mode This item is used to select the IDE PIO Programmable I O mode program timing cycles between the IDE drive and the programmable IDE controller As the PIO mode increases the cycle time decreases DMA Mode This allows user to select the Direct Memory Access DMA mode S M A R T This item is used to enable monitoring of hard disks that support the S M A R T Self Monitoring And Reporting Technology feature which can allow the hard disk to report under some circumstances impending failures of the hard disk 32Bit Data Transfer It allows user to enable 32 bit a
5. STARTED IO connectors Figure 1 4 PT 5900 I O connectors Connector Description 1 DC 12V input connector 2 COM port 3 Microphone jack 4 Line Out jack 5 USB port 6 VGA port 7 COM 1 port 8 PS 2 port for MSR 9 HDD cable hole 10 COM4 port 11 Line In jack 12 LAN jack 13 LPT port 14 PS 2 port Connecting peripheral devices Peripheral devices such as a printer or scanner can be connected to the machine Refer to the user manual of the device you are connecting for instructions on installing drivers where needed A USB Compliant Microphone devices MSR Default KB Optional Speaker ADSL modem or router Figure 1 5 Connecting peripheral devices Printer COM1 is designed to support RS 232 interface devices cable length is limited to 4 5 feet COM3 and COM4 are designed to support RS 232 interface devices as well cable length can be up to 40 feet Do not plug a phone line into the RJ 45 ADSL or router connector Doing so can damage the connector CAUTION 6 CHAPTER 1 GETTING STARTED Powering the machine on and off Refer to the following to power on and off the machine 1 Locate the I O panel that is at the bottom of the machine Connect the power cable to the adapter e S
6. checking the package contents and identifying components Information on connecting peripheral devices powering on and setting COM ports Chapter 2 BIOS Setup Utility The BIOS chapter provides information on navigating and changing settings in the BIOS Setup Utility Chapter 3 Upgrading Components This section provides information on upgrading components Appendix The appendix covers troubleshooting information on having the PT 5900 serviced and technical specifications Safety information Before installing and using the PT 5900 take note of the following precautions Read all instructions carefully Do not place the unit on an unstable surface cart or stand Do not block the slots and opening on the unit which are provided for ventilation Do not push objects in the ventilation slots as they may touch high voltage components and result in shock and damage to the components Only use the power source indicated on the marking label If you are not sure contact your dealer or the Power Company The unit uses a three wire ground cable which is equipped with a third pin to ground the unit and prevent electric shock Do not defeat the purpose of this pin If your outlet does not support this kind of plug contact your electrician to replace your obsolete outlet Do not place anything on the power cord Place the power cord where it will not be in the way of foot traffic Follow all warnings and cautions in this manual and
7. connect a device and then click Next to continue Found New Hardware Wizard Welcome to the Found New Hardware Wizard windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Read our privacy policy Can Windows connect to Windows Update to search for software OYes this time only Yes now and every time connect a device O No not this time Click Next to continue 8 Check Install the software automatically and then click Next to continue Found New Hardware Wizard This wizard helps you install software for Prolific USB to Serial Comm Port 5 If your hardware came with an installation CD or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue lt Back Cancel CHAPTER 1 GETTING STARTED 9 Click Continue Anyway Step7 to Step9 need to repeat three times Hardware Installation A The software you are installing for this hardware Prolific USB to Serial Comm Port has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Micros
8. no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure compliance with the pertinent RF emission limits governing this device Changes or modifications not expressly approved by the system s manufacturer could void the user s authority to operate the equipment Declaration of conformity This device complies with part 15 of the FCC rules Operation is subject to the following conditions This device may not cause harmful interference and This device must accept any interference received including interference that may cause undesired operation About this manual This manual is intended for system administrators who are familiar with setting up a new system and installing an operating system The manual consists of the following sections Chapter 1 Getting Started This section covers unpacking and
9. on the unit case When replacing parts ensure that your service technician uses parts specified by the manufacturer Avoid using the system near water in direct sunlight or near a heating device The system uses a 3V CR2032 battery mounted on the mainboard to keep time There is a risk of explosion if the wrong battery type is used when replacing Dispose of used batteries according to local ordinance WARNING regulations The USB ports can be damaged if care is not taken when connecting devices Ensure USB devices are correctly inserted Plugging a phone line into the LAN port RJ 45 connector can damage CAUTION the connector Take care only plug an RJ 45 connector into the LAN port Revision history Version 1 0 November 2010 TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ss A oal 1 Unpacking the machine cceeeceeeeeeeeeneeeeeeeteeeeeeeneeeeeeeeneeeeeeenaneeeeeeaees 1 Checking the package contents ee 0 2 Identifying components ner 3 Connecting peripheral devices sss sik RA 6 Powering the machine on and O f err 7 setting COM ports sssscssscsssosreesssetoessstozeseesiss TEREE E 8 OFAPIER2 BIOS SETUP i sasa aaa ked 15 About the Setup UNII RENA 15 Entering the Setup ltility tanssi ign nigra 16 BIOS navigatlon Koyo esena nnr EE il ER 16 Usmo BIOS sss sesa a a reao vene ladn 17 Main SC GN oba o a E VALO ea pa a 18 9 09AK KE nonnario no nn e
10. pn rcn rn p nn EET 19 AdVanGed Settings san A a RA RA 20 CPU Configuration an a aa aan 21 Chipset Conliguration sitne on en na 22 AGPI ONIIQUTA ON 255 ge resan aaa 23 storage onllguratlon i sar rn nn elen akna 24 SATAI 1 SATA aaa rne rn ina enda 25 PCIPAP Configuration saa aa ng LR RA RI Als 26 Supero CONIQUFA ON essa idean nr arno 27 USB Configuration excises uun nr o prr nro 28 EUW MONON 3 1345 sss thea ee Bar Va eS A aselo 29 BOOSSElllNS asni a eka koka va mn pak ekko 30 Boot Settings Configuration eie ner 31 SEGCUTI V SENSE eran aklame krabo aa ren oro iale aran kau 32 A ests es ge dabo voeo eko misero Ka a endan enbu aas alan 33 CHAPTER 3 UPGRADING COMPONENTS ete eee 35 safeby and preoCautloNni5 eeror gero E had 35 Belore you BEGIN essre aa A snes 36 Upgrading the hard drive sesceseosseonneoi es snnnannkssannet kaii annakteseiano 37 APPENDIX ananas aaa aaa 39 TROUDIGSNOOUIAG sasssa nn ua LE No ARA Ai Ra 39 TipS for Troubleshoot ankron Ni e liarkaj 39 The Power On Self TeS snno A a A 39 Beep Errors at POS Issa ga Aa ag Daia a 39 Beep Message Errors at POST e eee ennta 40 General ProDIGMS ass dai a aK a a alaj 41 Having the PT 5900 Serviced sss oi enn 42 SPECI CATIONS aes E E E Kaa 43 CHAPTER 1 GETTING STARTED This chapter describes the procedures from unpacking the PT
11. 1024MB 400HHz DDR2 809 Save and Exit Exit System Overview This screen displays System BIOS Information Processor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties utility 18 CHAPTER 2 BIOS SETUP OC Tweaker In the OC Tweaker screen you can set up overclocking features Boot Failure Guard Figure 2 3 OC Tweaker Screen au F19 Save and Exit ESC Exit Boot Failure Guard Boot Failure Guard is a boot failure restore feature While system could not bootup normally at overclocking setting the safe boot up mode will be issue from Boot Failure Guard and provide a BIOS setting Interface to parameter reset correction This item is used to enable disable the feature of Boot Failure Guard Boot Failure Guard Count This item is used to enable disable the feature of Boot Failure Guard Count Would you like to save current setting as user defaults You can load and save three user defaults according to your own requirements 19 Advanced Settings This setup screen includes sub menus for CPU Configuration Chipset Configuration ACPI Configurations Storage Configurations PCIPnP Configurations SuperIO Configurations and USB Configurations CPU Configuration Figure 2 4 A
12. 1MB GTT memory Select Item None Change Field 10241B 400MHz DDR2 800 Select Field General Help Load Defaults Save and Exit Exit Figure 2 1 Main BIOS screen BIOS navigation keys The BIOS navigation keys are listed below Select screens ql Select items Modify the selected field s values Enter Go to sub screen FI Display a screen that describes all key functions F9 Load the default settings FIO Save the current configuration and exit BIOS setup Esc Exit the current screen 16 CHAPTER 2 BIOS SETUP Using BIOS When you start the Setup Utility the main screen appears The main screen of the Setup Utility displays a list of the options that are available A highlight indicates which option is currently selected Use the cursor arrow keys to move the highlight to other options When an option is highlighted execute the option by pressing lt Enter gt Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the sub screen 17 Main Screen This screen includes System BIOS Information Processor System memory and displays the System Time and System Date Figure 2 2 Main Screen i None
13. PARNER All in one POS Terminal PT 5900 User Manual Copyright This publication including all photographs illustrations and software is protected under international copyright laws with all rights reserved Neither this manual nor any of the material contained herein may be reproduced without written consent of the author Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes Trademark recognition All product names used in this manual are the properties of their respective owners and are acknowledged Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and ifnot installed and used in accordance with the instructions may cause harmful interference to radio communications However there is
14. ccess to maximize the IDE hard disk data transfer rate 25 PCIPnP Configuration PCI Latency Timer Figure 2 10 PCIPnP Configuration sub menu uk KALI LUJ PCI Latency Timer This item allows you to adjust the PCI Latency Timer of all PCI devices on the PCI bus 26 CHAPTER 2 BIOS SETUP SuperlO Configuration Serial Port Address Figure 2 11 SuperlO Configuration sub menu ESC Exit Serial Port Address These items are used to assign the I O address for the serial port Parallel Port Address This item allows user to select the I O address for the parallel port Parallel Port Mode This item allows user to select the parallel port mode EPP Version This item allows user to select the EPP version ECP Mode DMA Channel This item allows user to assign a DMA channel for use by the parallel port Parallel Port IRQ This item allows user to select the IRQ for the parallel port 27 USB Configuration USB Controller Enabled Figure 2 12 USB Configuration sub menu IFS Load Defaults F10 Save and Exit ESC Exit USB Controller This item is used to enable disable the USB controller USB 2 0 Support This item is used to enable disable the USB 2 0 support Legacy USB Support When enabled the BIOS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB USB Keyboard Remote Power O
15. dvanced Settings Screen ASRock Instant Flash This item is used to execute the BIOS update utility The utility can search BIOS files in USB and hard disk drive automatically for updating 20 CHAPTER 2 BIOS SETUP CPU Configuration Hyper Threading Technology Enabled Figure 2 5 CPU Configuration sub menu Hyper Threading Technology This item is used to enable disable the Hyper Threading technology Hyper Threading technology allows one processor to work on two separate operations at the same time 21 Chipset Configuration Figure 2 6 Chipset Configuration sub menu Primary Graphics Adapter This item specifies which graphics card is your primary graphics adapter DVMT Mode Select Intel s Dynamic Video Memory Technology DVMT allows the system to dynamically allocate memory resources according to the demands of the system at any point in time The key idea in DVMT is to improve the efficiency of the memory allocated to either system or graphics processor It is recommended that you set this BIOS feature to DVMT Mode for maximum performance Setting it to DVMT Mode ensures that system memory is dynamically allocated for optimal balance between graphics and system performance DVMT FIXED Memory When set to DVMT FIXED Mode the graphics driver will allocate a fixed amount of memory as dedicated graphics memory as well as allow more system memory to be dynamically allocated between the graphics processor and the operatin
16. e mainboard to keep time There is a risk of explosion if the wrong battery type is used when replacing Dispose of used batteries according to lo cal ordinance regulations SOLUTION Replace the battery CMOS CHECKSUM ERROR HARD DISK S FAIL 80 The battery may be weak Replace the battery The CMOS may be corrupt HDD reset failed Have the PT 5900 serviced Have the PT 5900 serviced HARD DISK S FAIL 40 HDD controller diagnostics failed Have the PT 5900 serviced HARD DISK S FAIL 20 HARD DISK S FAIL 10 HDD initialization error Unable to recalibrate fixed disk Have the PT 5900 serviced Have the PT 5900 serviced KEYBOARD IS LOCKED OUT UNLOCK THE KEY The keyboard is locked and the key board controller is pulled low Have the PT 5900 serviced Make sure the keyboard is ERROR SYSTEM HALTED The ROM address is incorrect KEYBOARD ERROR OR NO KEYBOARD PRESENT A keyboard is not detected attached correctly and no key is pressed during boot System keeps rebooting because aa LOST the keyboard controller is pulled Have the PT 5900 serviced low for testing purposes BIOS ROM CHECKSUM Have the PT 5900 serviced MEMORY TEST FAIL The memory card is not correctly installed or is damaged Have the PT 5900 serviced 40 APPENDIX General Problems Refer to the following general problems
17. e the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the software vendor for software that has passed Windows Logo testing l Continue Anyway STOP Installation 8 CHAPTER 1 GETTING STARTED 4 Click Finish to close PL 2303 Driver Installer Program InstallShield Wizard Complete The InstallShield Wizard has successfully installed PL 2303 USB to Serial Click Finish to exit the wizard lt Back Frish Cancel 5 Go to Start Control Panel gt System Hardware tab Device Manager 6 Right click on Universal Serial Bus controllers and select Scan for hardware changes The system will detect USB devices E Device Manager File Action View Help uses p gt YP T SOFDOBBBCEOS Computer lt Disk drives 2 Display adapters g Human Interface Devices IDE T JATAPI controllers gt Keyboards 3 Mice and other pointing devices Monitors A ES Network adapters 3 Other devices USB Device USB Device Y Ports COM amp LPT Communications Port COM1 3 ECP Printer Port LPT1 USB Device Processors Sound video and game controllers e Storage volumes 3 System devices 10 7 When Found New Hardware Wizard appears check Yes now and every time I
18. ear any beeps Check that the AC adapter is connected to the PT 5900 and the power cord is plugged into a working electrical outlet Check that the power is on Press the power switch again for confirmation The screen is blank and you hear a continuous beep or two or more beeps Have the PT 5900 serviced Only the cursor appears Reinstall the operating system and power on the PT 5900 Audio problems Ensure the audio cable is not defective The mute is off 41 Having the PT 5900 Serviced If you are unable to solve the problem you should have the terminal serviced Pack the terminal in the original carton See Unpacking the PT 5900 on page 1 Include a description of the problem and a checklist of the steps you took when trying to fix the problem The information may be useful to the service personnel Return the terminal to the place you purchased it 42 APPENDIX Specifications Intel Atom processor D410 512K Intel Atom processor D425 512K SA L2 Cache 1 66 GHz single core L2 Cache 1 80 GHz single core Chipset Intel NM10 Express LCD 15 Active TFT color LCD resolution 1024 x 768 Touch 5 wire Resistive touch USB Interface Memory 1GB DDRII 800 667 DIMM up to 4 GB Ethernet Gigabit 10 100 1000 Mb s Storage 2 5 Type SATA HDD 160GB T O Interface 3 COM Ports 1 DB 15 VGA Port 1 DB 25 for LPT Port 1 PS
19. er is ready to install Partner Comport Manager on your computer Click Next to start the installation Cancel lt Back Next 12 CHAPTER 1 GETTING STARTED 13 Click Close to complete the installation i Partner Comport Manager Installation Complete Partner Comport Manager has been successfully installed Click Close to exit Please use Windows Update to check for any critical updates to the NET Framework Cancel 4 Back 14 Go to Start All programs Partner Comport Manager Com setting Administrata Set Program Access and Defaults W Windows Catalog Internet e Internet Explorer Windows Update E PARTNER MSR UTILITY J E mail Outlook Express p Accessories 3 Windows Messenger fe Shortcut to bit E startup a 9 MSN Internet Explorer nm MSN t Shortcut to WinStres 2 Outlook Express Files and Settings Tra Remote Assistance 2 Windows Messenger WY Paint H All Programs Partner Comport Manager E Com Setting Pl Log OFF o Turn Off Computer y My Computer pictures 13 15 When the following screen appears Click Start and then restart the system Com Port Setting V2 0 Project ap 14 CHAPTER 1 GETTING STARTED CHAPTER 2 BIOS SETUP The primary function of the BIOS Basic Input and Output System is to identify and initiate component hardware The BIOS parameters are stored in non volatile BIOS me
20. faults for all appropriate items in the Setup Utility The power saving defaults place demands on the system and reduce power consumption Follow these instructions to load the defaults 1 From the Exit screen scroll to Load Power Saving Setup Default 2 Press Enter to open the Load Power Saving Setup Default 3 Select Ok 4 Press Enter to load the defaults 34 CHAPTER 2 BIOS SETUP CHAPTER 3 UPGRADING COMPONENTS This chapter describes how to upgrade components for the PT 5900 The following topics are described Safety and precautions on page 35 Before you begin on page 36 e Upgrading the hard drive on page 37 Safety and precautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely dangerous Follow these guidelines to avoid damage to the computer or injury to yourself Always disconnect the unit from the power outlet Leave all components inside the static proof packaging that they ship with until they are ready for instal lation e After replacing optional devices make sure all screws springs or other small parts are in place and are not left loose inside the case Metallic parts or metal flakes can cause electrical shorts A CAUTION CAUTION CAUTION Only qualified personnel should perform repairs on the PT 5900 Damage due to unauthorized servicing is n
21. g system Flat Panel Type This item allows you to select the type of flat panel monitor Onboard HD Audio This item allows you to enable or disable the onboard HD Audio feature If you select Auto the onboard HD Audio will be disabled when PCI Sound Card is plugged Onboard LAN This item allows you to enable or disable the built in LAN port 22 CHAPTER 2 BIOS SETUP ACPI Configuration Figure 2 7 ACPI Configuration sub menu Fi Gener 9 Load Defaults F10 Save and Exit ESC Exit Suspend Mode Use this item to define how the system suspends In the default S1 POS the suspend mode is equivalent to a software power down If you select S3 STR the suspend mode is a suspend to RAM the system shuts down with the exception ofa refresh current to the system memory Restore on AC Power Loss This item sets the system status after restore on AC power loss PCI Devices Power On This item is used to enable disable PCI devices to turn on the system PS 2 Keyboard Power On This item is used to enable disable PS 2 keyboard to turn on the system RTC Alarm Power On This item is used to enable disable RTC Real Time Clock to power on the system ACPI HPET Table This item is used to enable disable ACPI HPET Table 23 Storage Configuration SATA Operation Mode Figure 2 8 Storage Configuration sub menu SATA Operation Mode This feature allows users to select SATA operation mode 24 CHAPTER 2 BIOS SETUP
22. ine make sure the worktop surface is clean and flat CAUTION 36 CHAPTER 3 UPGRADING COMPONENTS Upgrading the hard drive Refer to the following to remove and replace the hard drive 1 Turn off the device properly through the operating system 2 Disconnect the power cord from the power outlet 3 Rotate the LCD screen forward e 2 w Di 4 Open the rear cover latches Care RI oN D J 5 Remove the rear cover 37 6 Remove the two screws to remove the hard drive tray 7 Disconnect the power cable and SATA cable from the hard drive 8 Remove the four screws then remove the hard drive out from the tray To replace the hard drive reverse the above procedure 38 CHAPTER 3 UPGRADING COMPONENTS APPENDIX This appendix describes locating and solving problems that you may encounter while using the PT 5900 POS Troubleshooting Often after time spent troubleshooting the problem is traced to something as simple as a loose connection Check the following before proceeding to the problem specific solutions Tips for Troubleshooting In each problem specific section try the steps in the order suggested This may help you to solve the problem more quickly Try to pin point the problem and thus avoid replacing non defective parts For example if you replace batteries and the problem remains put the original batteries back and go t
23. is used to enable disable the boot from onboard LAN function Bootup Num Lock This setting is to set the Num Lock status when the system is powered on Setting to On will turn on the Num Lock key when the system is powered on Setting to Off will allow users to use the arrow keys on the numeric keypad 31 Security Settings This screen allows you to configure the system security settings Figure 2 16 Security Settings screen General MU Load Defaults Save and Exit Exit Supervisor User Password Indicates whether a supervisor user password has been set If the password has been installed nstalled displays If not Not Installed displays Change Supervisor User Password You can use this option change the supervisor user password User Access Level This item allows you to set the user access rights to the BIOS Setup Utility No Access prevents user access to the BIOS Setup Utility View Only allows the user to view but not change the BIOS Setup Utility fields Limited allows the user to changes some fields Full Access allows the user to changes all fields except the supervisor password Clear User Password Select this option and press lt Enter gt to access the sub menu You can use the sub menu to clear the user password Password Check Setup Check password while entering BIOS setup Always Check password while booting 32 CHAPTER 2 BIOS SETUP Exit Menu This screen allows you to load the
24. mory CMOS CMOS contents don t get erased when the computer is turned off The following topics are described in this chapter e About the Setup Utility on page 15 e Main Screen on page 18 e OC Tweaker on page 19 Advanced Settings on page 20 e H W Monitor on page 29 Boot Settings on page 30 e Security Settings on page 32 e Exit Menu on page 33 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system configuration When a configuration error is detected and you are prompted to make changes to the Setup Utility When trying to resolve IRQ conflicts When making changes to the Power Management configuration When changing the User or Supervisor password 15 Entering the Setup Utility When you power on the system BIOS enters the Power On Self Test POST routines POST is a series of built in diagnostics performed by the BIOS After the POST routines are completed the following message appears Press F2 or DEL to run Setup Press the delete key lt Delete gt to access the BIOS Setup Utility PT 5900 L1 114 Intel R Atom TM CPU D410 E 1 666Hz 64bit 1666HHz 106CA 107 512KB 1024MB with 8MB shared memory Select Screen and
25. n This item is used to enable disable USB keyboard remote to turn on the system USB Mouse Power On This item is used to enable disable USB mouse to turn on the system 28 CHAPTER 2 BIOS SETUP H W Monitor This screen allows you to monitor the status of the hardware on your system including the parameters of the CPU temperature mainboard temperature CPU fan speed chassis fan speed and the critical voltage Figure 2 13 H W Monitor sub menu CPU Quiet Fan If you set this option as Disabled the CPU fan will operate in full speed If you set this option as Enabled you will find the items Target CPU Temperature and Target Fan Speed appear to allow you adjusting them Target CPU Temperature This item allows you to select a target CPU temperature Target Fan Speed This item allows you to set the target fan speed You can adjust the target fan speed according to the target CPU temperature Chassis Fan Control This item allows you to set the chassis fan speed 29 Boot Settings This screen allow you to configure the boot options gt Boot Settings Configuration Figure 2 14 Boot Settings screen 1st Boot Device Set the boot device options to determine the sequence in which the computer checks which device to boot from 30 CHAPTER 2 BIOS SETUP Boot Settings Configuration Boot From Onboard LAN Disabled Figure 2 15 Boot Settings Configuration sub menu Quick From Onboard LAN This item
26. o the next step Keep a record of the steps you take when troubleshooting The information may be useful when calling for technical support or for passing on to service personnel e Use some other electrical device to confirm that the electrical outlet is working Ensure all connections are securely attached The Power On Self Test The Power On Self Test POST runs every time you turn on or reset the computer The POST checks memory the mainboard the display the keyboard the disk drives and other installed options If failure is detected in an area other than the mainboard such as the keyboard or an adapter card an error message is displayed on the screen and testing is stopped If your system does not successfully complete the POST but displays a blank screen have the PT 5900 serviced Beep Errors at POST There are two kinds of beep codes in the BIOS e Video error a single long beep followed by three short beeps indicates a video error the screen can not be initialized and no information can be displayed e DRAM error a single long beep indicates that a DRAM error has occurred 39 Beep Message Errors at POST If the BIOS detects an error during the POST a message is displayed Refer to the following table for a list of the errors that display Aa WARNING ERROR MESSAGE CMOS BATTERY HAS FAILED The CMOS battery is depleted The system uses a 3V CR2032 battery CMOS battery mounted on th
27. oft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOP Installation 10 Next browse to the DRIVER Com_ Setting Double click Com Setting msi to install Partner Com port Manager Click Next to continue iy Partner Comport Manager Welcome to the Partner Comport Manager Setup Wizard The installer will quide you through the steps required to install Partner Comport Manager on your computer Cancel Partner Comport Manager requires Net Framework if it is not installed then it will prompt to install it ie Partner Comport Manager This setup requires the NET Framework version 2 0 50727 Please install the NET Framework and run this setup again The NET Framework can be obtained from the web Would you like to do this now 11 11 Click Next to continue Partner Comport Manager Select Installation Folder The installer will install Partner Comport Manager to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files Partner Partner Comport Manager Install Partner Comport Manager for yourself or for anyone who uses this computer Everyone O Just me Cancel lt Back Next gt 12 Click Next to continue ie Partner Comport Manager Confirm Installation The install
28. optimal or failsafe default values and save or discard changes Save Changes and Exit Figure 2 17 Exit Menu screen p Load Defaults Save and Exit Exit Save Changes and Exit Highlight this item and press lt Enter gt to save the changes that you have made in the Setup Utility and exit the Setup Utility When the dialog box appears press lt OK gt to save and exit or press lt Cancel gt to return to the menu Discard Change and Exit Highlight this item and press Enter to discard any changes that you have made in the Setup Utility and exit When the dialog box appears press lt OK gt to discard changes and exit or press lt Cancel gt to return to the menu Charge and Exit item and press OK to discard any changes you have made E If you have made settings that you do not want to save use the Discard NOTE Discard Change Highlight this item and press lt Enter gt to discard any changes that you have made in the Setup Utility When the dialog box appears press lt OK gt to discard changes and exit or press lt Cancel gt to return to the menu Load BIOS Defaults This option opens a dialog box that lets you load BIOS defaults for all appropriate items in the Setup Utility The BIOS defaults place no great demands on the system and are generally stable If the system is not functioning correctly try loading the BIOS defaults as a first step in getting the system working properly again Follow these ins
29. ot covered by the warranty If you are not confident of installing a hard drive or CompactFlash card we recommend that you refer the job to qualified personnel If the LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention The inverter card has high voltage Do not touch the inverter card while power is connected to the machine Unplug the power cord before attempting to replace any part To prevent static damage to components wear a grounded wrist strap Alternatively discharge any static electricity by touching the bare metal chassis of the unit case or the bare metal body of any other grounded appliance Hold electronic circuit boards by the edges only Do not touch the components on the board unless it is necessary to do so Do not flex or stress the circuit board Do not hold components such as a processor by its pins hold it by the edges 35 Before you begin Make sure you have a stable clean working environment Dust and dirt can get into components and may cause malfunction Adequate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle nosed pliers to disconnect connectors as these can damage the soft metal or plastic parts of the connectors To prevent scratching the case of the mach
30. tructions to load the BIOS defaults 1 From the Exit screen scroll to Load BIOS Defaults 2 Press Enter to open the Load Setup BIOS Defaults screen 3 Select Ok 4 Press Enter to load the defaults 33 Load Performance Setup Default IDE SATA This option opens a dialog box that lets you load performance defaults for all appropriate items in the Setup Utility The IDE SATA defaults place demands on the system that may be greater than the performance level of the components and set the SATA mode to IDE SATA Follow these instructions to load the defaults 1 From the Exit screen scroll to Load Performance Setup Default IDE SATA 2 Press Enter to open the Load Performance Setup Default IDE SATA screen 3 Select Ok 4 Press Enter to load the defaults Load Performance Setup Default AHCI mode This option opens a dialog box that lets you load performance defaults for all appropriate items in the Setup Utility The AHCI defaults place demands on the system that may be greater than the performance level of the components and set the SATA mode to AHCI Follow these instructions to load the defaults 1 From the Exit screen scroll to Load Performance Setup Default AHCI mode 2 Press Enter to open the Load Performance Setup Default AHCI mode screen 3 Select Ok 4 Press Enter to load the defaults Load Power Saving Setup Default This option opens a dialog box that lets you load power saving de
31. you may encounter PROBLEM SOLUTION The display screen is dark Make sure that the PT 5900 is not in suspend mode An incorrect date and time are displayed Correct the date and time using the DOS DATE and TIME commands or the options in the Setup Utility You can also set the date and time in Windows by double clicking the clock on the task bar or in the control panel If the date and time become incorrect after a short time the CMOS battery may be depleted Replace the battery The following message appears at boot up Invalid system disk Replace the disk and then press any key Ensure that an operating system is installed Check the boot sequence in the BIOS setup utility You hear irregular beeps during operation of the computer and the system halts Have the PT 5900 serviced An unidentified message is displayed Reboot the computer and run the BIOS Setup Utility Confirm the Setup Utility parameters If the same message is displayed after booting up again have the PT 5900 serviced You cannot operate the printer Check the printer cable connection Ensure that the printer power switch is turned on Confirm that the printer is on line You cannot use a mouse or keyboard Check the cable connection Check the mouse or keyboard with another computer to see if it works If the same problem occurs replace the mouse or keyboard The screen is blank and you don t h
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