[ -- Zed-3. SP3 Soft Phone User's Manual. 2007-06-19 -
Contents
1. Incoming Call Indication gt In Call Status Display User s Manual document 96 00104 02 12 ZZED 3 SP3 Soft Phone ts Used for this call a amp Time Company Name User s Name amp Phone Number 2007 04 10 dal 52 20 test 3101 carer PE Duration 00 00 07 gt Call Forward Status Display Call Forward Indication Forward 1009 gt New Voice mail Indication Display gt Do Not Disturb Status Display User s Manual document 96 00104 02 13 Do Not Disturb Indication Do Not Disturb ZZED 3 SP3 Soft Phone gt Auto Accept Status Display Date 6 Time Company Name User s Name amp Phone Number a Subscription Info Auto Accept Indication 00 7 04 10 LE 01 32 gt Auto Record Status Display 2007 04 10 15 03 58 2007 04 10 de 12 48 Talk 1009 s si 00 00 04 Recording in Process Indication User s Manual document 96 00104 02 14 ZZED 3 SP3 Soft Phone 4 SP3 Initialization 4 1 First time configuration After the SP3 installation one time configuration is required for the first time when the SP3 is used The configuration will be stored and re used after the first time 2007 04 10 15 26 37 To configure a profile in the SP3 1 Click the Setup Menu button on the SP3 The Phone Setup screen appears Choose the Profile ta2. dan A Incoming call on Line 2 e Click the Line 2 button to put Line I on hold The splash screen will display that there is an incoming call on Line 2 testa 9103 Incoming Call Incoming Call displayed on Line 2 e Click the Make Call button to connect the call You can also click the End Call button to reject this call User s Manual document 96 00104 02 24 a ZED 3 SP3 Soft Phone e If a third call comes in your headset plays a short ring tone and the splash screen displays an incoming call message e Click the Line 3 button to put Line I and 2 on hold Click the Make Call button to answer the third call You click the Line 1 or Line 2 button anytime to switch back and forth and talk on Line I or 2 e When the third call is completed you can click the Line 1 or Line 2 button to switch back to Line 1 or 2 5 6 Transfering a calll A call can be transferred to another phone or extension There are two ways of call transfer Blind Call Transfer and Call Transfer with Consultation Attended Transfer 2007 04 10 15 26 37 ed 3 82 test 4101 sip 9101 192 168 1 50 gt A blind call transfer means that the caller will get forwarded to the new destination number without giving you the opportunity to talk to the person at the new destination To transfer a call to a new destination e In a call dial the destination phone number and cl
3. Basic Features 5 1 Call Display The SP3 provides a call display to indicate an incoming call e When the SP3 s splash screen is showing under windows the Incoming Call message as well as the caller s ID will be displayed on the SP3 splash screen if there 1s an incoming call 2007 04 10 16 02 20 Zed 3 j test aw Incoming Call Display Test 1009 Incoming Call e When Line is occupied and another call comes in a short tone plays and the Line 2 button will flash red You can either answer the second call or reject it the call will be directed to voice mail Click the Line 2 button to switch to Line 2 and put Line 1 on hold The Incoming Call indication and Caller ID are displayed on the splash screen to indicate there is a call on hold User s Manual document 96 00104 02 20 ZZED 3 SP3 Soft Phone Talk 3102 Duration 00 00 12 e When the SP3 window 19 minimized or hidden it will pop up if there is an incoming call 5 2 Making and Answering a Call gt To make a Call e Dial the phone number by clicking the digit buttons on the SP3 keypad and click the Make Call button e Dial the phone number through your computer keyboard and then press the Enter button gt To answer a Call When a call comes in you can either answer the call or reject it e To answer a call click the Make Call button e To reject a call click End Call button User s Manual do
4. 10 15 26 37 Zed 3 test 9101 sip 9101 192 168 1 50 5 12 Hiding the Window e Click the Close button to hide SP3 on taskbar e Double click SP3 icon on taskbar or right click the SP3 icon on taskbar bring up menu and select Activate phone to display SP3 window on desktop User s Manual document 96 00104 02 30 ZZED 3 SP3 Soft Phone Close Hide Button 513 Exiting SP3 To exit the SP3 e Right click on the SP3 icon on taskbar and select Close phone Activate phone Profile K Auto Run Do Mot Disturb Auto Accept Auto Record Forward 6119 About Close phone 5 14 Help The SP3 provides Help Quick Start Guide You can bring up the user s manual by clicking the Help button User s Manual document 96 00104 02 31 ZZED 3 SP3 Soft Phone 5 15 Viewing the Product Information Right click SP3 icon on taskbar and select About to look at the product information Activate phone Profile K Auto Run Do Not Disturb Auto Accept Auto Record Forward 8119 Close phone User s Manual document 96 00104 02 32 ZZED 3 About ed 3 VoIP Soft Phone SP3 Soft Phone Version 1 3 1 2 0 20070323 Information SP3 software lt egd 3 User s Manual document 96 00104 02 33 ZZED 3 6 Enhanced Features SP3 Soft Phone 6 1 Multiple phone profiles Multiple profiles can be saved on the SP3 Usually the SP3 will activ
5. Duartion ms E a User s Manual document 96 00104 02 17 ZZED 3 SP3 Soft Phone 4 2 Licensing After the SP3 is installed a product ID is automatically generated and is required for issuing a license Without a valid license the SP3 can support only G 711 A law G 711 u law and GSM codecs With a license the SP3 can support G 729A codec To request license for SP3 1 Install the SP3 2 Obtain the Product ID from the phone s setup menu under the License tab 3 Forward the Product ID to Zed 3 at license sp3 zed 3 com 4 Zed 3 will forward a license to you upon payment of the fee that will change from time to time To register the SP3 1 Click the Setup Menu button on the SP3 The Phone Setup screen appears Choose the License tab Phone Setup System Profile Codec Network License Registered Version Product ID D1438 SL FALEAUOUSELA 1 2276F 29E 4499F Licenze Register Cancel 2 Copy and paste the issued license from Zed 3 on the License field Click the Register button The Register Successfully screen appears User s Manual document 96 00104 02 18 ZZED 3 Phone Setup SP3 Soft Phone System Profile Codec Network License Registered version rodus IE 43D606BCBA52A56297F3539C82E42F37 License Register successfully JK Cancel User s Manual document 96 00104 02 19 ZZED 3 SP3 Soft Phone 5
6. You must complete the above basic configuration before able to configure the More configuration To do further configuration in a profile 1 Click the Setup Menu button on the SP3 The Phone Setup screen appears Choose the Profile tab from the menu on top of screen Select the profile to be configured from the profile list and click the Edit button The Profile screen appears Click the More button The More Profile screen appears Enter the voice mail number in the Voice Mail entry field Enter the registration interval default is 30 seconds in the Reg Expiry field This is the registration interval for the SP3 to subscribe with the server Enter the call forward number in the Forward Number field To activate call forward check the Forward Enable check box Enter the local SIP port number default is 5060 in the Local SIP Port entry field if you wish to use a different port for SIP Select RFC 2833 In Band or SIP Info as DTMF mode default is REC 2833 Enter the RTP payload type value default is 101 and DTMF tone duration default is 80ms Click the OK button to save the configuration More Profile noice Mail Forward Number hoos o oo Forward Enable Reg Expiry Bo Local SIF Fort 5060 Outbound Proxy FEE Fart 5060 LocalRTPPot 0 TMF Signal UTMF Send Option RFC 29033 w RFC 2833 RTP Payload h01 DTMF Tone
7. from the SP3 s menu on toolbar Right click on the SP3 s splash screen Select Forward to enable call forward User s Manual document 96 00104 02 26 ZZED 3 Activate phone Profile K Auko Run SP3 Soft Phone Do Mot Disturb Auto Accept Auto Record Forward 6119 About Close phone sip 9101 192 168 1 Call Forward Indication orward 1009 User s Manual document 96 00104 02 27 ZZED 3 5 0 Redialling SP3 Soft Phone To redial the last dialled phone number e Click the Make Call button to redial the last outgoing number 5 9Mute To mute and un mute a call e Inacall click the Mute button to mute a call e Click the Mute button again to un mute a call Note Mute function is available only during a call User s Manual document 96 00104 02 28 ZZED 3 SP3 Soft Phone Talk 3102 L Duration 00 00 24 5 10 Adjusting Volume To adjust the volume on the headset and microphone e Select and hold the volume button for headset or microphone e Move the button to adjust the volume Headset Volume NS tee 7 Microphone Volume Adjustment Button ee Z Adjustment Button User s Manual document 96 00104 02 29 ZZED 3 SP3 Soft Phone 5 11 Minimizing the window e Click the Minimize button to minimize the SP3 window e Click the SP3 icon on taskbar to display the SP3 window on desktop Minimize Button 2007 04
8. 20070323 SPS 1 3 1 2 00070325 has been successfully installed Click the Finish button to exit this installation Cancel gt Uninstalling the SP3 Soft phone User s Manual document 96 00104 02 9 ZZED 3 From Start select Control Panel SP3 Soft Phone Click Add or Remove Programs Select the SP3 1 3 1 2 0 20070323 from Change Remove list Click Change Remove to remove the SP3 RW NH User s Manual document 96 00104 02 10 ZZED 3 3 SP3 Interface amp Status Display 3 1 Keypads Zed 3 d P No Profile 2007 04 06 17 19 31 Received Call hi Record Call User s Manual document 96 00104 02 SP3 Soft Phone Function keys Make Call End Call Clear Backspace Mute Setup Menu Phone Book Line 1 Line 2 Line 3 Transfer Conference Voice mail Dialed Call Received Call Missed Call Record Call Volume Minimize Hide Help Keypad Digit O 9 11 ZZED 3 SP3 Soft Phone 3 2 Status Display gt Regular Status Display 7 mae Date amp Time Company Name User s Name amp Phone Number Subscription information gt Outgoing Call Status Display 1 Date amp Time Company Name User s Name amp Phone Number Waiting Confirmation Call Status gt Incoming Call Status Display Date amp Time Company Name User s Name amp Phone Number n1009 1009 Incoming Call
9. 5 40 11 Missed Call 07 04 11 18 40 01 USOT 07 04 11 15 46 49 00 00 07 07 04 12 15 37 15 00 00 07 07 04 12 15 37 29 00 00 06 07 04 12 15 37 54 00 00 00 07 04 12 15 38 00 00 00 01 07 04 12 15 38 05 00 00 00 07 04 12 15 35 12 00 00 01 07 04 12 15 35 25 00 00 00 Save Erase all Erase e Close Window AfterDial a 3 Select Outgoing Call Missed Call or Answered Cal from the Call Record drop down menu The related Call Number Call Time and Duration are displayed The Call Record maintains a list of the latest 80 calls gt To save a call record to the phone book From the list of Call Record select the desired phone number Click the Save button to save the phone number to the phone book Call Register x Phone Book Call Record select Call Record Outgoing Call Call Number Call Time A Phone number has been saved Erase all Erase Dial Iw Close Window AfterDial OK Cancel User s Manual document 96 00104 02 52 ZZED 3 gt To delete a call record 1 From the list under Call Record select the desired phone number Click the Erase button to delete the phone number 2 Click the Erase All button to delete all of the records SP3 Soft Phone gt Click to dial e You can double click a phone number in the call record table to make a call e Select a phone number in call record Click the Dal button to make a call 6 10 C
10. SP3 Soft Phone User s Manual Document 96 00 104 02 June 2007 501 Valley Way Milpitas CA 95035 USA Voice 1 408 587 9333 Fax 1 408 586 9038 www zed 3 com User s Manual document 96 00104 02 i ZZED 3 Copyright and Trademarks The information contained in this document is subject to change at any time without prior notification Specifications of the product are subject to change at any time without notice SP3 Soft Phone Copyright 2007 Zed 3 all rights are reserved No part of this publication including text examples diagrams or icons may be reproduced transmitted or translated in any form or by any means electronic mechanical manual optical or otherwise for any purpose without prior written permission of Zed 3 Zed 3 may have patents or pending patent applications trademarks copyrights or other intellectual property rights covering subject matter in this publication The furnishing of this document does not give you license to these patents trademarks copyrights or other Intellectual property Zed 3 the Zed 3 logo the Zed 3 mark and SP3 are trademarks of Zed 3 All other trademarks used herein are the property of their respective owners Copyright 2007 Zed 3 all rights are reserved About Zed 3 Zed 3 is a premier provider of IP communications solutions for residences businesses enterprises governments and military organizations The products are sold globally through a network of chann
11. SP3 window The Phone Setup screen appears Select the System tab from the menu User s Manual document 96 00104 02 58 E ZED 3 SP3 Soft Phone Phone Setup x System Profile Codec Network License T Auto Run Do Not Disturb T Auto Accept PC Speaker Buzz Debug Mode Target Path Auto Record Language Cancel 2 From Language drop down menu select English or Simplified Chinese Tal ASP SC 3 Click the OK button to change the current language Your PC must be properly configured to show the Chinese characters Consult your Microsoft documentation for details 6 15 PC Speaker Buzz If an external speaker phone ex a headset is not available you can use the internal speaker phone in your PC When the PC Speaker Buzz is enabled the internal PC speaker will play a sound when there is an incoming call To use the PC speaker 1 Click the Setup Menu button on the SP3 window The Phone Setup screen appears Select the System tab from the menu 2 Check the PC Speaker Buzz check box to enable the internal speaker phone 3 Click the OK button to save configuration User s Manual document 96 00104 02 59 ZZED 3 Phone Setup system Profile Codec Network License Auto Run Do Not Disturb Auto Accept Iv PC Speaker Buzz Debug Mode Language English storage path of record data Auto Record Lo
12. ash screen The Phone Setup screen appears Select the Codec tab from the menu 2 Select the codec to be deactivated 3 Click the Deactivate button to deactivate the codec 4 Click the OK to save the configuration gt Set the codec priority 1 Select the codec on the list Click the Up button to give this codec a higher priority 2 Select the codec on the list Click the Down button to give this codec lower priority 6 11 Auto Accept An incoming call can be automatically answered if the Auto Accept function User s Manual document 96 00104 02 54 ZZED 3 is enabled SP3 Soft Phone An indicator will be displayed to remind you that the Auto Accept function is enabled There are two ways to activate the Auto Accept function e From Setup Menu 1 Click the Setup Menu button on the SP3 splash screen The Phone Setup screen appears Choose the System tab from the menu on top of Check Auto Accept check box to activate the Auto Accept function Click the OK button to save the configuration Phone Setup system Profile Codec Network License Auto Run Do Not Disturb w Auto Accept PC Speaker Buzz Debug Mode Language English storage path of record data Auto Record Local IFP Address i Auto Detect IP From pop up menu on the taskbar To activate Right click the SP3 icon on the taskbar Select Auto Accept to activa
13. ate the profile used the last time You can activate any of the profiles in the SP3 gt To add a profile in the SP3 1 Click the Setup Menu button on the SP3 The Phone Setup screen appears Choose the Profile tab from the menu Phone Setup System Profile Codec Network License Activate Add Edit Erase Activate SR 2 Click the Add button A new profile screen appears User s Manual document 96 00104 02 34 ZZED 3 Profile Mame Proxy Server Fort 5060 Register Server Fort S060 zer Marne SP3 Soft Phone Phone Number Auth ID Auth Password Cancel 3 Enter profile s name in the Profile Name entry field 4 Enter the proxy server IP address or domain name and port number default is 5060 in the Proxy Server and port entry field 5 Enter the register server IP address or domain name and port number default 1s 5060 in the Register Server and port entry field Enter user name in the User Name entry field Enter phone number in the phone number entry field Enter authentication ID in the Auth ID entry field Enter authentication password in the Auth Password entry field 10 Click the OK button to store the profile OO ND You must complete the above basic configuration before able to access More configuration gt There are two ways to activate a profile From the Setup Men
14. b from the menu on top of screen User s Manual document 96 00104 02 15 ZZED 3 Phone Setup SP3 Soft Phone System Profile Codec Network License Activate Add Edit Erase Activate a 2 Click the Add button A new profile screen appears Profile Profile Mame Proxy Server Fort 5060 Register Server Fort S060 zer Marne Phone Number Auth ID Auth Password Cancel 3 Enter the name of this profile in the Profile Name entry field 4 Enter the proxy server IP address or domain name and port number default 1s 5060 in the Proxy Server and Port entry field 5 Enter register server IP address or domain name and port number default is 5060 in the Register Server and port entry field Enter user name in the User Name entry field Enter phone number in the Phone Number entry field Enter authentication ID in the Auth ID entry field Enter the authentication password in the Auth Password entry field The authentication password is encrypted 10 Click the OK button to store the profile W OND User s Manual document 96 00104 02 16 ZZED 3 SP3 Soft Phone 11 Click the Activate button to activate the profile then click the OK button 12 When the SP3 is connected to the proxy server successfully the User Name and Phone Number will be displayed on the SP3 splash window
15. cal IFP Address i Auto Detect IP SR User s Manual document 96 00104 02 SP3 Soft Phone 60
16. ctivate Activate phone Profile K Do Not Disturb Auto Accept Auto Record Forward 5119 About Close phone 6 13 Network Monitoring The SP3 can adjust its jitter buffer according to the network conditions and packet loss to sustain voice quality You can change the value of the parameters for jitter buffer The SP3 can also automatically re adjust the value Packet loss statistics User s Manual document 96 00104 02 57 ZZED 3 Packet loss recovery SP3 Soft Phone e To change the value of the parameters for Jitter Buffer 1 Click the Setup Menu button on the SP3 window The Phone Setup screen appears Choose the Network tab Phone Setup System Profile Codec Network License J Jitter Setting Min Jitter 60 Max Jitter 300 Cur Jitter 0 Lust Rate Stat Lost Disorder Rate Disorder U UZ Jitter Lost U UZ Lost Rate U UZ w Auto Recover Apply SEN 2 Change the minimum and maximum value of jitter By default minimum value of jitter is 60 ms and maximum value is 300 ms The value of Cur Jitter shows the jitter for the current session 3 Packet loss statistics include Disorder Jitter Loss and Lost Rate 4 Auto Recover is used to sustain voice quality if there is packet loss 6 14 Multi Languages English and Simple Chinese are supported Language can be switched in the SP3 configuration To select a language 1 Click the Setup Menu button on the
17. cument 96 00104 02 21 ZZED 3 SP3 Soft Phone Codec used for the call Talk 9102 ARE _Duration 00 00 24 Talk amp Duration Display 5 3Caller ID Receive and Display When there is an incoming call the caller ID will be displayed You can choose to answer the call or reject it Test 1003 Incoming Call User s Manual document 96 00104 02 22 ZZED 3 5 4Call Hold SP3 Soft Phone When Line 1 is in use you can put Line call on hold and make another call on Line 2 After finishing the conversation on Line 2 you can switch back to Line 1 2007 04 10 16 53 30 Zeg test 9101 Talk 9103 Duration 00 00 1 2 To put a call On Hold e When Line is in use click the Line 2 button to put Line I on hold e Enter the phone number and click the Make Call button to establish the call on Line 2 you can switch back to Line I by clicking the Line 1 button This will put Line 2 on hold e After finishing conversation on Line 2 you can switch back to Line 1 by clicking Line 1 button 5 5 Call Waiting When you are talking on the phone and another call comes in your headset plays a short ring tone and the screen displays an incoming call message To temporarily put a call on hold and talk on another incoming call User s Manual document 96 00104 02 23 2 ZED 3 Be SP3 Soft Phone 2007 04 10 16 09 48 Zed 3 Talk 3102 Duration 00 00 12 4 e eg
18. el partners and also as OEM products to larger suppliers of communications or networking products and services The products from Zed 3 provide innovative and reliable VoIP solutions Each of the products has been engineered to provide a complete set of features required for a majority of applications The products have been specifically designed to address markets where the cost of ownership is a factor in the purchasing decision The products are sold and serviced through business partners worldwide with comprehensive service and support by Zed 3 s offices Zed 3 is a corporation incorporated in California USA with its headquarters in Milpitas California Zed 3 has regional offices in Beijing China Bangalore India and Singapore For more information on Zed 3 or its products access http www zed 3 com User s Manual document 96 00104 02 ii ZZED 3 Table of Contents SP3 Soft Phone BE OE MT 1 LC e KE MY zicc cioci ciii ciocia czczo E 1 E AE 5 1 1 Eege 5 1 2 IS ASIC Hh CALUTCS akc Eeee suet A IEN AE 5 1 3 Enhanced Eeer 6 1 4 Supported Protocols eee 6 ZAB OB LEJ ZUJ CIE CEJ I PZ CP A A A 6 3s OPS Item ace GC Stats EEN 11 3 1 TC Sa TTT 11 5 2 Status E 12 Pb Se Dy MANALI AUT Oetker GWO Zakaz oai taa 15 4 1 PPS FTC OT eT NEE 15 4 2 MEIC T EAN 18 DT ASIC e 20 5 1 TDR 20 5 2 Makine and Answenne a aa kW ES a PO dd 21 5 3 Caller ID Receive and Display n nnnnnnensesssssseeoeeeerresssssssssssssseererreeseressesss
19. his is because the Zed 3 PBXs can correctly resolve this SIP message More Profile Voice Mail SEN Forward Number hoos oo Forward Enable Reg Expiry Bo Local SIF Fort 5060 Outbound Proxy ES Fart 5060 Local RTP Pot fo o TMF Signal DTMPF Send Option RFC 290337 w RFC 2033 RTP Payload 101 DTMP Tone Duartion ms 80 a gt To retrieve voice mail messages using the SP3 1 Dial the voice mail box number or press the voice mail button User s Manual document 96 00104 02 38 E ZED 3 SP3 Soft Phone 2 Listen to the greeting message and enter password to access voice mail menu 3 Follow the instructions to listen to voice mail 6 3 Conferencing The SP3 soft phone supports 3 way conference To use the 3 way Conference feature 1 When a call is in progress for example if the first call is on Line 1 click Line 2 to put the first call on hold 2 You as the conference initiator then dial another party s phone number and click the Make Call button This call will be initiated on Line 2 3 Once the new call is connected click the Conference button to create a conference among you and the other two parties Note If the SP3 disconnects the conference will be terminated 2007 04 11 18 32 24 Zeg test 3101 sip 9101 192 168 1 50 If 3103 Initiating a call on Line 2 6 4Multiple Lines Calling Maximum three concurrent calls are supported User s Manual d
20. ick the Transfer button gt Transfer with Consultation Attended Transfer lets you put the first party on hold so that you can call and talk privately with a second party before the call is transferred User s Manual document 96 00104 02 25 ZZED 3 SP3 Soft Phone In a call click the Line 2 button to put Line I on hold Dial the destination phone number and click the Make Call button After Line 2 is connected click the Transfer button to transfer the call 5 7 Forwarding a call You can set up call forwarding with the configuration of the SP3 gt To set up call forward 1 Click the Setup Menu button on the SP3 The Phone Setup screen appears Choose the Profile tab Select the profile to be configured from the profile list and click the Edit button The Profile screen appears Click the More button The More Profile screen appears Enter call forward number in the Forward Number entry field To activate Call Forward check the Forward Enable check box Click the OK button More Profile orce Mail Forward Number mmm o ooo Forward Enable Reg Expiry B00 Local SIP Fort 5060 Outbound Proxy EEEE Fart 5060 Local RTP Pot 0000 TMF Signal TMF Send Option RFC agga w RFC 2033 RTP Payload UTMF Tone Quartion ms a gt Enable or disable call forwarding After the setting up call forward you can enable or disable it
21. k License Auto Run Do Not Disturb Auto Accept PC Speaker Buzz Debug Mode Language English ka storage path of record data Auto Record Local IF Address w Auto Detect IP SR e From the pop up menu on the taskbar To activate Right click the SP3 icon on the taskbar and select Do Not Disturb to activate To deactivate When DND is on right click SP3 icon on taskbar on the taskbar and select Do Not Disturb to deactivate Activate phone Profile K Auto Run Auto Accept Auto Record Forward 5119 About Close phone User s Manual document 96 00104 02 45 E ZED 3 SP3 Soft Phone e When Do Not Disturb is on an indication will be displayed on the SP3 splash screen 2007 04 11 19 20 00 168 1 50 SX o sip 9101 192 1 Do Not Disturb Indicator Do Not Disturb 6 8 Phone Book 4 Contact name and phone number search Add delete or edit contact names and phone numbers One click to dial e To check the list of Phone Book 1 Click the Phone Book button The Phone Book management Call Register screen appears User s Manual document 96 00104 02 46 ZZED 3 SP3 Soft Phone 2007 04 12 11 51 32 Zed 3 7 test 9101 sip 9101 192 168 1 50 Phone Book Button Call Register Phone Book Call Record Phone Number Add meee Edit Iw Close Window AfterDial a 2 Select the Phone Book tab from the menu 3 A li
22. l forward Call hold Call waiting Call transfer Mute Redial Minimize Hide Help User s Manual document 96 00104 02 ZZED 3 SP3 Soft Phone 1 3Enhanced Features Voice mail Conferencing Do not disturb Phone book Call log Click to dial Call recording Call auto accept Auto run Support for multiple codecs Packet loss recovery Advanced jitter buffer Network status monitoring Password encryption New voice mail indication NAT network traversal 1 4Supported Protocols Seamless compatibility with other SIP standard systems Supported Protocols SIP V2 TCP UDP IP RTP RTCP Supported Codec G 711 A law u law GSM G 729 G 723 RFC 2833 DTMF 2 SP3 Installation Installing the SP3 is quick and easy gt System Requirements e PC or laptop with speakerphone or microphone e Windows 2000 6r Windows XP e Internet connection gt Installation Procedures 1 Execute SP3 exe User s Manual document 96 00104 02 ZZED 3 SP3 Soft Phone 72 SP3 1 3 1 2 0 20070323 Welcome to SP3 1 3 1 2 0 20070323 setup program This program will install SP3 1 3 1 2 0 200 70323 on your computer tis strongly recommended that you exit all Windows programs before running this Setup Program Click Cancel to quit Setup and close any programs you have running Click Nextto continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized repr
23. le 1 Click the Setup Menu button on the SP3 window The Phone Setup screen appears Choose the Profile tab from the men 2 Select the profile to delete and click the Erase button Phone Setup System Profile Codec Network License Deact vated Activate Add Edit Erase Activate SR User s Manual document 96 00104 02 37 ZZED 3 SP3 Soft Phone 6 2 Voice mail d Voice mail can be retrieved from the SP3 soft phone Message Waiting Indication MWI will be displayed on the SP3 window if there 1s a new voice mail The voice mail box number can be configured so that you can retrieve voice mail by clicking the voice mail function key on the SP3 window gt To set up the voice mail box number 1 Click the Setup Menu button on the SP3 window The Phone Setup screen appears Choose the Profile tab from the menu on top of screen Select the desired profile from the profile list and click the Edit button The Profile screen appears Click the More button The More Profile screen appears Enter the voice mail number in the Voice Mail entry field Click the OK button to save the configuration If you do not put a number in the Voice Mail field on this page the voice mail function key causes the SP3 to access the SIP address voicemail lt registrar_server gt The voice mail box number is not required if the SP3 is connected to a Zed 3 IP PBX T
24. ocument 96 00104 02 39 ZZED 3 You can put two calls on hold and dial a third call SP3 Soft Phone 1 Line 1 Waiting L ETEN m o 4 5 6 Line 2 Waiting m 5 SS 6 5 Message Waiting Indicator MWI The Message Waiting Indicator on the SP3 window indicates that there are new voice mails New voice mail Indication User s Manual document 96 00104 02 40 ZZED 3 SP3 Soft Phone 6 6 Recording You can record calls on every line Lines 1 2 and 3 You can choose to activate or deactivate the recording Auto recording feature is available Recording indication is also available The recording is saved locally in WAV format gt To use call recording e When you are engaged in a call click the Record Call button to begin recording e The recording stops after a call is finished The recording function is disabled when the SP3 restarts ees EGZ 2007 04 11 18 46 56 b s Cd fed 3 test 9101 Talk 3102 Duration 00 00 08 Indication Recording 1 Recording Record Call Button gt Auto Recording If Auto Record is enabled all calls will be recorded The Call Record button will not take effect if Auto Record is enabled There are two ways to activate the Auto Record function e From SP3 Setup Menu 1 Click the Setup Menu button on the SP3 window The Phone Setup screen appears Choose the System tab from the menu on top of
25. odec 4 The SP3 supports G 711 A law G 711 u law G 729A and GSM codecs You can activate or deactivate any codec You can set priority Note G 71l and GSM codecs are supported by default and activated after installation A valid license is required for the SP3 to support G 729A Phone Setup System Profile Codec Network License D Name LS H Activated 4 1 TUS000 64 OF U Gf 1 TAfo000 64 0K 91 Goh4 o000 13 KO Lp Down Activate Froperty opeaker Device Default Speaker MIC Device Default Microphone cancel Figure Default Supported Codices Before applying a license User s Manual document 96 00104 02 53 ZZED 3 Phone Setup SP3 Soft Phone System Profile Codec Network License D Name Class Activated G F 1 TUS000 64 OF U Gf 1 TAfo000 64 0K 91 GSMi 13 KO G FEJAJGUU 0 6 0K 15 Lp Down Activate Froperty zpeaker Device Default Speaker MIC Device Default Microphone Figure Supported Codices After applying license gt Activate or deactivate a codec e Activate a codec 1 Click the Setup Menu button on the SP3 splash screen The Phone Setup screen appears Select the Codec tab from the menu 2 Select the codec to be activated 3 Click the Activate button to activate the codec 4 Click the OK button to save the configuration e Deactivate a codec 1 Click the Setup Menu button on the SP3 spl
26. oduction or distribution of this program or any portion of it may result In severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law 2 Click the Next button Ja SP3 1 3 1 2 0 20070323 Location Setup will install SP3 1 3 1 2 020070323 in the following folder To install into a different folder click Browse and select another folder ou can choose notto install SPS 1 3 1 2 0 20070323 by clicking Cancel to exit Setup Destination Folder ogra peoe Browse ise Installation Vizard Cancel User s Manual document 96 00104 02 7 E ZED 3 SP3 Soft Phone 3 You may choose to install the SP3 in a different folder other than the default To do so browse for the destination folder Click the Next button to go to the next step 4 SP3 1 3 1 2 0 20070323 ou are now ready to install SP3 1 3 1 2 O f 00 032 3 Click the Next button to begin the installation or the Back button to reenter the installation information ise Installation Wizard 4 Click the Next button to start the installation User s Manual document 96 00104 02 8 ZZED 3 SP3 1 3 1 2 0 20070323 SP3 Soft Phone Current File Copying file C Program Files 2ec 3 S5P3 5P3 exe All Files Time Remaining 0 minutes second ise Installation vvizardR L ner ra 5 Click the Finish button after installation is completed J2 SP3 1 3 1 2 0
27. orage path of record data w Auto Record Local IFP Address i Auto Detect IP 2 Click button on the right side of the Storage path of record data to select a new path 3 Browse the desired folder and click the OK button User s Manual document 96 00104 02 43 ZZED 3 Browse For Folder SP3 Soft Phone Select record data path Desktop My Documents I d My Computer H ep Local Disk C1 S Local Disk Dr GA DYD Drive E 2 shared Documents 9 Tino Chen s Documents a My Network Places Make New Folder gt Auto Recording Indicator When Auto Record is activated an indication will be displayed on the SP3 window 2007 04 11 19 13 58 3 r fed 3 test 9101 sip 3101 219 1681 50 6 7Do Not Disturb When you enable do not disturb all incoming calls will be rejected User s Manual document 96 00104 02 44 ZZED 3 SP3 Soft Phone When do not disturb is enabled you can still dial out The Do Not Disturb indication will be displayed on the SP3 splash screen There are two ways to activate the Do Not Disturb function e From the Setup Menu 1 Click the Setup Menu button on the SP3 window The Phone Setup screen appears Choose the System tab Check the Do Not Disturb check box to activate the Do Not Disturb function Click the OK button to save the configuration Phone Setup system Profile Codec Networ
28. screen User s Manual document 96 00104 02 41 ZZED 3 SP3 Soft Phone 2 Check the Auto Record check box to activate Auto Recording function 3 Click the OK button to save the configuration Phone Setup System Profile Codec Network License Auto Run Do Not Disturb Auto Accept PC Speaker Buzz Debug Mode Language English ka storage path of record data Krone abaoae Auto Record Local IFP Address i Auto Detect IP SR From the pop up menu To activate Right click on the SP3 icon on the taskbar Select Auto Record to activate To deactivate Right click on the SP3 icon on the taskbar Select Auto Record to deactivate Activate phone Profile K Auto Run Do Mot Disturb Auto Accept Forward 5119 About Close phone gt Recording Files When a call has been recorded the SP3 saves a file in a WAV format in User s Manual document 96 00104 02 42 2 ZED 3 O the target directory The default target path is on your computer Desktop folder For example C Documents and Settings Zed 3 Desktop SP3 Soft Phone To change the target path 1 Click the Setup Menu button on the SP3 splash screen The Phone Setup screen appears Choose the System tab from the menu Phone Setup system Profile Codec Network License Auto Run Do Not Disturb Auto Accept PC Speaker Buzz Debug Mode Language English ka st
29. sssssssseeeeeeee 22 5 4 CUERO e ae errr E EEEE CEE EO EE GEE O on ee err cer OE 23 5 5 BUZZ 23 5 6 EE 25 5 7 Forwarding a T adaa a a E e 26 5 8 ee 28 5 9 Eeer 28 5 10 e E E e et EE 20 5 11 Mimimizi e re 30 5 12 STS AN WV OW e E E E E 30 5 13 ERL eae EWA 31 5 14 lt T E 31 5 15 Viewing the Product Information sss sss eee ee eee eee 32 0 ST E OFC TT 34 6 1 Multa ple phone e E 34 6 2 NY ONC MA E 38 6 3 EE 30 6 4 Multiple Lines eT 39 6 5 Message Waiting Indicator MWI sese 40 6 6 Ee E 41 User s Manual document 96 00104 02 3 ZZED 3 6 7 6 8 6 9 6 10 6 11 6 12 6 13 6 14 6 15 User s Manual document 96 00104 02 SP3 Soft Phone Do IN OG RE 44 POMC OOK ees E E E E EE EE 46 CAR COE YE 50 OI 53 PRAM CCC TT 54 PO E 56 Network MOM CNE deca COO EG akad aha 57 Mul Lano CS ege 58 PS AC DZ OC 59 _ZZED 3 SP3 Soft Phone 1 Overview The SP3 is a soft phone that 1s compatible with SIP IP phones PDAs ITSPs or any other VoIP software or hardware using the SIP standard 1 1 Characteristics Friendly graphical interface Supports Windows 2000 and Windows XP Patent pending advanced jitter buffer technology Compatible with 802 11 Wi Fi Easy to use function keys Fast and easy installation and configuration 1 2Basic Features Three call appearances Call display Caller ID display Call timer Date and time display Microphone and speakerphone volume display and adjustment Cal
30. st of phone numbers and contact names will be displayed e Add a contact 1 Click the Add button An Entry screen appears User s Manual document 96 00104 02 47 ZZED 3 SP3 Soft Phone Firzt Marne Last Name Phone Number Comment 2 Enter the contact name phone number and optionally a comment 3 Click the OK button to save e Delete a contact 1 Select the contact you want to delete from the list 2 Click the Erase button to erase delete the contact Call Register Phone Book Call Record Phone Number w Close Window AfterDial e Edit a contact 1 Select the contact you want to edit from the list User s Manual document 96 00104 02 48 ZZED 3 Call Register Phone Book Call Record Phone Number SP3 Soft Phone Iw Close Window AfterDial en 2 Click the Edit button The Entry screen appears Call Register Phone Book Call Record First Name Last Mamie Phone Number Comment Iw Close Window AfterDial UK Cancel 3 Change the name phone number or comment 4 Click the OK button to save the change e Make a call Dial 1 Double click the contact you want to dial from the list 2 Select the contact you want to dial from the list Click the Dial User s Manual document 96 00104 02 49 ZZED 3 button SP3 Soft Phone 6 9Call Record Saves a record of incoming and outgoing calls Check outgoing an
31. swered and missed call record Search save and erase delete record One click dial uad d d There are two ways to check Call Record e From function keys on the SP3 splash screen Note Only the latest five calls are shown on list 2007 04 12 11 51 32 Zed 3 test 9101 sip 9101 192 168 1 50 EA ES KSE k w 8 Er A zam emear Ee momi H Va 1 Click the Dialled Call button a list of the latest five dialled calls is displayed Select the desired number and click the Make Call button to make the call User s Manual document 96 00104 02 50 ZZED 3 SP3 Soft Phone 2007 04 12 17 50 52 Zed 3 sip 9101 192 168 1 50 2 Click the Received Call button a list of the latest five received calls is displayed Select the desired number and click the Make Call button to make the call 3 Click the Missed Call button a list of the latest five missed calls is displayed Select the desired number and click the Make Call button to make the call e From Phone Book menu 1 Click the Phone Book button on the SP3 splash screen The Phone Book management Call Register screen appears 2 Select the Call Record tab from the menu A list of outgoing calls is displayed User s Manual document 96 00104 02 5l ZZED 3 SP3 Soft Phone Call Register Phone Book Call Record Select Call Record mihatra 07 04 11 1
32. te To deactivate Right click the SP3 icon on the taskbar Select Auto Accept to deactivate User s Manual document 96 00104 02 55 ZZED 3 Profile K Auto Run Do Mot Disturb Auto Record Forward 6119 About Close phone SP3 Soft Phone e When Auto Accept is activated an indicator will be displayed on the SP3 splash window Zed 3 test 9101 sip 310162192 168 1 50 Auto Accept Indicator Auto Accept 6 12 Auto Run The SP3 will start when your Windows starts if Auto Run function is enabled Auto Run is enabled by default There are two ways to activate the Auto Run function e From the SP3 Setup Menu 1 Click the Setup Menu button on the SP3 window The Phone Setup screen appears Select the System tab from the menu 2 Check the Auto Run check box to activate the Auto Run function 3 Click the OK button to save the configuration User s Manual document 96 00104 02 ZZED 3 SP3 Soft Phone Phone Setup system Profile Codec Network License w Auto Run Do Not Disturb Auto Accept PC Speaker Buzz Debug Mode Language English ka storage path of record data Auto Record Local IFP Address i Auto Detect IP e From the pop up menu To activate Right click the SP3 icon on the taskbar Select Auto Run to activate To deactivate When Auto Run is on right click the SP3 icon on the taskbar Select Auto Run to dea
33. u 1 Click the Setup Menu button on the SP3 splash screen The Phone Setup screen appears Choose the Profile tab from the menu 2 Select a profile and click the Activate button User s Manual document 96 00104 02 35 ZZED 3 Phone Setup SP3 Soft Phone System Profile Codec Network License Activate Add Edit Erase Activate SR 3 Click the OK button If the SP3 is successfully connected to the server the User Name and Phone Number will display on SP3 window If the SP3 cannot connect to the server the SP3 will display Invalid Register Server on the splash window From right clicking on the splash screen e Right click the SP3 icon on taskbar a menu pops up Access Profile and select the profile you want to activate Activate phone main pbx Do Mot Disturb Auto Accept Auto Record Forward 1009 About Close phone gt To edit a profile e Click the Setup Menu button on the SP3 window The Phone Setup screen appears Choose the Profile tab from the menu e Select the profile to edit and click the Edit button The profile screen appears User s Manual document 96 00104 02 36 E ZED 3 SP3 Soft Phone Phone Setup System Profile Codec Network License Activate Add Edit Erase Activate cnc _ e Edit the configuration in the profile and then click the OK button gt To erase delete a profi
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