MiRequest User Guide Mitel Networks, Inc.
Contents
1. 00 Simply Communicating MiRequest User Guide Page 9 of 14 4 Thelogin prompt will be displayed Enter the Username and Password provided during new user registration Login or Register below to gain access to Mitel business tools and information Login for Mitel OnLine Registered Users Username Password Forgot your password e Don t have an account yet Login and password tips Registration for New Users Still experiencing problems Please contact us WARNING For the best user experience some areas of this website require the use of Internet Explorer 8 We apologize for the inconvenience 5 Youcan also access the login prompt directly by clicking on the link below https www ebiz mitel com login jsp MiRequest Navigation Landing Page Once a user is logged into MiRequest the below screen is displayed This is known as the landing page and will display all open requests if any exist Home History list Admin Help Logout For system critical issues or outages please contact Mitel Customer Care at 1 800 722 1301 and follow the below IVR paths for immediate assistance United States Dial 2 then 5 Canada English Dial 2 then 1 French Dial 2then 2 Notification Log Add Cancel Notification Created Request Status Short Description Address 2014 04 04 Notification Open phone not working 1700 MOON MOUNTAIN DR CA c 000900224698 000900224710 2014 04 08 Notification2. Open 1700 MOON MOUNTAIN DR CA Request Number fal 000900224744 2014 04 14 Notification Open phone not working 1700 MOON MOUNTAIN DR CA fal 000900224754 2014 04 16 Notification O Phone not working 1700 MOON MOUNTAIN DR CA pen Page nu of 1 View 1 40f4 MITEL Simply Communicating MiRequest User Guide Page 10 of 14 Request Creation 1 From the Landing Page click the Add link to create a new request aL ILI Humber Hatificalion Created Request Status short Description al fon bss Ste ua EAST CAuELBACK ROAD ur s 000990002038 2011 12 30 4343 EAST CAMELBACK ROAD Sun 2042 01 02 Credit Released 4343 EAST CAMELBACK ROAD Sun 2012 01 02 Credt Released 4343 EAST CAMELBACK ROAD Sun 2012 01 06 Credit Released 4343 EAST CAMELBACK ROAD SUIT 2 The available system types are displayed Click in the box next to the system requiring service A dialog box will appear displaying current maintenance coverage that applies to that system Click Ok in this dialog box and then click Confirm NOTE TO PROTECT OUR CUSTOMER S PRIVACY WE HAVE CONCEALED NAME AND ADDRESS EI MITEL 3300 Coverage x SOFTWARE ASSURANC VOICEANET Descnption MONTH TO MONTH TOTALEASE Set Selected Location as default Cancel eme NOTE IF YOU NOTICE YOUR CURRENT COVERAGE IS NOT REFLECTED CORRECTLY PLEASE CONTACT MITEL CUSTOMER CENTRAL AT CUSTOMER CENTRAL Q MITEL COM 60 MITEL 00 Simple Commuti
3. HA MITEL Version 3 2 April 2014 MiRequest User Guide Mitel Networks Inc 60 MITEL a MiRequest User Guide Page 2 of 14 Table of Contents OOU ROT TE 3 Syst m e UE e el EC 3 Wep EN ge EE 3 Ae ge d e E 5 PREIS Cer U or LOE ae ae ee ee een ee 8 MIREQUESE NAVI EA OR eT T 9 LANE da O E ee m 9 SOMES Cl SALONA ee mmm 10 Opening Viewins a REQUEST ee 13 SONY A BE 13 60 MITEL Mahnung MiRequest User Guide Page 3 of 14 Introduction Welcome to MiRequest Mitel s self service web application allowing you the customer to take control of your phone system requests MiRequest allows you to create monitor and maintain all service requests submitted through the application The application also gives you the power to manage and designate user access to the application within your organization For urgent catastrophic requests or assistance with the MiRequest application please contact our Customer Care Team at 1 800 722 1301 and follow the below IVR Paths United States Dial 2 then 5 Canada English Dial 2 then 1 French Dial 2 then 2 System Requirements For the best user experience MiRequest requires a minimum Web browser of Internet Explorer 7 0 or Firefox 3 6 Other Web browsers may be used but may not allow the application to function as designed If you are unsure of your current Web browser version please click the Help option in the browser menu and choose About Website Navigation
4. LTR DIE CA pne Le HERE AN ne L Pen bo Mom pol h TEE UM MECEIM TAI LA GA Ir m hood m EEE N Tr Cen ke m tar Ca Tapysged eS ot ee rn an Ad Bee Barncud Er Lla Ndk kal Mal jah t l E 2 The opened request provides updated comments notes and current status Notification Requests 000800058241 Request Type Move Add or Change Incident Type Add Console PO number test po number2 Priority Routine System Name AXXESS Status Description DEN Text Short Description fadd console please Long Description history View Notes regarding the request Request for Follow up eege History List The History List tab displays information regarding closed requests To view specific details about a request double click on the notification to open To refine a search enter a specific notification or choose a date range and click search This will display results based on the specific search criteria entered oi MITEL Simply Communicating MiRequest User Guide Page 14 of 14 Task Management Summary SOON Completion date to JRD PARTY SUPPORT PRAREFYRE S899 US HIGHWAY 70 W NC 2011 11 23 SRD PARTY SUPPORT PRAREFYRE 4010 SOUTH 35TH STREET AZ 2011 11 23 Admin 1 The Admin link will be displayed for Administrator users All registration requests will be displayed 2 To process a request click in the box on the left side next to the individual you want to action Click on the associated link to up
5. To gain access to the MiRequest Application the user must first register to gain access NOTE THE FIRST INDIVIDUAL TO REGISTER FOR MIREQUEST WILL BE AUTOMATICALLY DESIGNATED AS THE ADMINISTRATOR FOR THE ACCOUNT 1 Enter http www mitel com in your web browser or use the shortcut by clicking CTRL on your keyboard and click the link in this document to launch the Mitel website 2 Scroll to the bottom of the webpage and select Customer Care under the Support Menu 60 MITEL imply Communicating MiRequest User Guide Page 4 of 14 Mitel is trusted by companies around the world including vmware nau or rame muam Starwood MAKE W WISH Hotels and Resorts Solutions How to Buy About Mitel Support Knowledge Hub Cloud Communications Live Chat Now Investor Relations Product Manuals White Papers Collaboration Contact Us Online Latest News Technical Support Blog Posts Contact Center Find a Mitel Partner Mitel Affiliates MiContact Center Subscribe to Blog Mobility Careers EES Videos Unified Communications Partner Programs Customer Care Mitel TV Unified Messaging Events Register Virtualization Mitel Online Mitel User Group 2001 2014 Mitel Networks Corporation Legallnformation Copyrights Privacy Quality 3 Click on the Register for MiRequest link to begin registration Customer Care Customer Care Mitel s web based Customer Care access portal MiRequest is your own service portal that empo
6. com Lucy compeny com Request Type Status OPEN Request Type SR Trouble reported Endpoint Inoperable System MITEL 3300 PO number A5987 Texts Short Descnption l i Select an Option 5 Ifthe Print or Continue option is selected the Landing Page is displayed The newly created ticket will be available for viewing 4343 EAST CAMELBACK ROAD SU I 4343 EAST CAUELBACK ROAD SU 4343 EAST CAMELBACK ROAD SU besse Ess Es DEE besse ex Eat __ 63 EAST CAMELBAGKROAD S Le mona 02 MITEL UV ivi 00 Simply Communicating MiRequest User Guide Page 13 of 14 Opening Viewineg a Request 1 To open view a request double click on the notification you would like to open view from the Landing Page Y SI eee For ryntwm critical iFSUeR or cutagset pikara coniac Bel Curtomer Care 3t 1 800 722 1298 and Tee fhe E path z Shan 8 Tor immadisbe art ira e For Flat upditer Fler utuize MA paff 2 2 Notification Log a RR Mamie ansehen Copaled LJ DGOBDCOHSSCSU I Fake ee wee Cen ei Coren pe 17 2 a TSF DES CA ERC NK iiu cM Le ea wegen Geen en ke hap mat DIMMAN CA P rer nee eg K Be H iiaia Cem Ce te k sst h 220 ee TA A Ca If ramane sec mn hiai Dg Tisi or Faure hm Abad RC TAE DI CA IESSE Imre Latz ater Cmm Per m Ai uH CH ISTA DIE CA leooion reg m ts c Seen Cen len Le mpm p te CA If pacraper eer 2012 08 08 n ien tor Pagat T1220 MOCHNOAREANDR CA It Leer nos rem haa Open iea for Mina m Mica
7. date the status of the registration request a Approve b Deny c Disable d Set Admin e Unset Admin Home History list Admin Hal Logout Admin Page EEN End of Document
8. has been created but will not be activated until it has been approved First Name KELLY Last Name JONES E mail KELLY MITEL COM You mill receive an email to verify your email address Exit 4 Click the confirmation link in the email to continue the registration process NOTE THE ADMINISTRATOR ACCOUNT IS ACTIVATED AFTER THE EMAIL ADDRESS IS CONFIRMED Confirmation Hi Kelly welcome to MiRequest registration process Please confirm your email address by clicking on the link below Confirm here 5 The following message is displayed once the confirmation link is selected in the email only if it is a non admin user registering for the application Thank you Your email address has been verified You will receive email when you account has been approved and activated Exit 6 Oncethe Administrator approves registration a confirmation email is sent to the user notifying them that access to MiRequest has been granted FW Simply Communicating MiRequest User Guide Page 8 of 14 Registered User Login 1 Enter http www mitel com in your web browser or use the shortcut by clicking CTRL on your keyboard and click the link in this document to launch the Mitel website 2 Scroll to the bottom of the webpage and select Customer Care under the Support Menu Mitel is trusted by companies around the world including vmware nau or Pame museum Starwood MAKE WISH Hotels and Resorts Solutions How t
9. ng MiRequest User Guide Page 11 of 14 3 Fillin the applicable fields on the Notification Creation screen Fields marked with an asterisk are mandatory a Request Type Select Service or Move Add or Change b Incident Type Select a type from the available drop down list c Enter a PO number and Alternative Contact information if applicable d Short Description Enter a brief description of the request A more detailed description can be entered in the area below the Short Description field NOTE PLEASE UTILIZE THE TEXT BOX TO ENTER AS MUCH DETAILED INFORMATION ABOUT THE REQUEST SO MITEL CAN BETTER SERVE YOUR NEEDS e Click Create Notification Creation Note All felis marked with an asterisk are mandatory General information Request Type ie FH Incident Type PO number A5987 Alternate Contact Information Contact Name duy Phone Number 480783 9090 E Mail Address Lucy g company com Texts ce Simply Communicating MiRequest User Guide Page 12 of 14 4 The below confirmation screen will display providing the details of the request Click on one of below options on the lower right corner of the screen a E mailthis to me b Print c Continue Request Creation Request Number 000900003071 Created Successfully Contact Information KELLY Contact Nama Alternate Contact name Account Number 000004 1530 Phone Number Phone Number Request Location i WU E Mail Address MA 01749 kelly company
10. o Buy About Mitel Support Knowledge Hub Cloud Communications Live Chat Now Investor Relations Product Manuals White Papers Collaboration Contact Us Online Latest News Technical Support Blog Posts Contact Center Find a Mitel Partner Mitel Affiliates MiContact Center Subscribe to Blog Mobility Careers BEER Videos Unified Communications Partner Programs Customer Care Mitel TV Unified Messaging Events Register Virtualization Mitel Online Mitel User Group 2001 2014 Mitel Networks Corporation Legallnformation Copyrights Privacy Quality 3 Click on the Login to MiRequest link to begin accessing the application Customer Care in North Americal The ultimate in customer service has arrived for Mitel s North American Customers Mitel s web based Customer Care MiRequest is your own service portal that empowers you to generate and manage service requests online MiRequest provides you with key information about your site system and the status of your order MiRequest is your view into the same system that our Customer Care Center team uses to track and fulfill your service order MiRequest provides multiple options for tracking orders by date status order number and site location You will immediately be able to Create Service Order Create Move Add or Change Order and Search for Order Customer Care Online 24hours a day 7 days a week and 365 daysa year 1 800 722 1301 e Register for MiRequest MITEL A
11. ount number Your Email Address Enter your company email address NOTE PLEASE DO NOT USE A GENERIC OR GROUP EMAIL ADDRESS e Click Verify Welcome to the MiRequest Registration Note All fields marked with an asterisk are mandatory Bill to As noted on invoice Account Region State 2 Letter State Code Account ZIP Code As noted on invoice Your Email Address 2 If noerror is received please enter all required information in the Personal Section shown below and click Confirm NOTE IF YOU RECEIVE ERRORS PLEASE REFER TO THE CONTACT INFORMATION LISTED IN STEP 1a above 049 MITEL Simply Communicating MiRequest User Guide Personal Information Account Manager Account Manager amp rea coda Number Advantage Office Address Home Address 2h25 5 25th Street Btate Prmance User Information New user name jonesk Password wessen Verify Password u Enter a reminder for your password favonte holiday Note The following rules apply to password selection e Is case sensitive e Cannot contain any special characters it etc e Cannot match user name Page 6 of 14 60 MITEL simply Communicating MiRequest User Guide Page 7 of 14 3 Once the Confirm button is selected the following message is displayed and an email is sent requesting verification of registration Confirmation User Registration Summary status Your account
12. wers you to generate and manage service requests online Contact Us Online Need help Customer Care in North Americal The ultimate in customer service has arrived for Mitel s North American Customers Mitel s web based Customer Care MiRequest is your own service portal that empowers you to generate and manage service requests online MiRequest provides you with key information about your site system and the status of your order MiRequest is your view into the same system that our Customer Care Center team uses to track and fulfill vour service order MiRequest provides multiple options for tracking orders by date status order number and site location You will immediately be able to Create Service Order Create Move Add or Change Order and Search for Order Customer Care Online 24hours a day 7 days a week and 365 days a year 1 800 722 1301 e Login to MiRequest 60 MITEL img Communicating MiRequest User Guide Page 5 of 14 Registration 1 Theregistration screen will be displayed Enter the following fields a Billto Enter the main Bill To account number This information can be located on any Mitel invoice or can be obtained by contacting Mitel Customer Care at 1 800 722 1301 following IVR path 2 then 5 or by emailing customersupport 9 mitel com b Account Region State Enter the two letter state abbreviation that is associated with the account number c Account Zip Code Enter the zip code associated with the acc
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