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Polycom VVX 500, VVX 600, and VVX Camera User Guide

1. 41 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide e The DND icon in Home view ca changes to as shown next VVX 500 VVX 600 es New Call Messages Directories Forward gs Messages am gum ae MA lt gt w enabled DND s Calendar l Settings Applications Calendar enabled Note Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only You ll still see a visual notification of the call and have the option to answer the call Troubleshooting Why Doesn t the DND Icon Display If you ve set your presence status to Do Not Disturb as well as enabled DND for your phone the message My Status Do Not Disturb will scroll under the time display and the DND icon won t display in the status bar To toggle Do Not Disturb on and off From Home view tap DND Or if your phone is idle tap DND from Lines view Timesaver A Quick Way to Disable DND on the VVX 600 To turn DND off tap ka located in the status bar Using Do Not Disturb with Multiple Lines By default the Do Not Disturb feature applies to all lines on your phone However your phone may be set up so that you can enable the feature on a per line basis 42 Chapter 2 Using Basic Features To enable or disable Do Not Disturb for a particular line 1 From Home view tap DND 2 From the Line Select screen tap the line to e
2. 2091 vy z Search Al Dion Jack Jones Lauren Gates Louis Strong Dialpad Directory Recent Favorites From your local Contact Directory you can e View contact information e Search for contacts e Dial contacts If you can update your Contact Directory you can also do the following e Add contacts e Update contact information e Delete contacts Note Accessing a Corporate Directory A Corporate Directory may be available on your phone If you have access to a Corporate Directory you can dial people in the Corporate Directory as well as save them to your Contact Directory For more information see Working with a Corporate Directory To view your Contact Directory e Tap Directories from Home view and tap Contact Directory or e Tap New Call from Home view and tap Directory From your Contact Directory scroll to view contacts or enter search criteria to find one 47 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To view contact information e From your Contact Directory tap the contact The contact s information screen including the contact s name and phone number displays as shown next Additional information such as a job title label or email address may also display Manager Laur op To search for a contact 1 From your Contact Directory tap Search 2 From the Search screen enter search criteria and tap Sea
3. Chapter 3 Using Video and the Polycom VVX Camera Your administrator can enable your phone without any optional equipment to receive video during calls When you receive video you ll see the other person s video but because your phone can t send video the person on the other end of the call won t be able to see you If you attach a Polycom VVX Camera to your phone you can send and receive video during calls The VVX Camera is an optional accessory that attaches to the USB port on the top of your phone For information about purchasing a VVX Camera contact your Polycom reseller Web Info Learning More About the VVX Camera You can find information about the VVX Camera such as how to attach it to your phone from the VVX Camera Support page The following sections describe how to use your phone both with and without a VVX Camera You ll also learn how to place audio only calls and learn special tips for when you re in a video call The topics include e Handling Video Calls Without a VVX Camera e Using a VVX Camera e Placing Audio Only Calls e Calling Using the H 323 Protocol Handling Video Calls Without a VVX Camera This section describes video calls when you don t have a VVX Camera attached to your phone In this scenario you can receive but not send video If the person you re talking with can send video and your phone is enabled to receive video you ll always see far side video In this sect
4. F jas Hold End Call Transfer Confrnc Video The person you re talking with the far side Far side video also displays in Calls view as shown next Ho Line 2092 1 3 calls To Lauren Gates 2076 Video call Hold Milton Stone 2082 i Audio only Hold Teresa Swift calls 2091 End Call Transfer Confrnc 60 Chapter 3 Using Video and the Polycom VVX Camera If the far side stops sending video a no video icon displays on your phone as shown next If the far side is unable to send video for example if the far side is video enabled but doesn t have a camera attached to their phone a thunderbolt icon displays next to the no video icon 10 46AM 10 46AM HO C xo tabs To Lauren Gates To Lauren Gates sat jai End Call Transfer Confrnc End Call Transfer Confrnc Indicates that the far side Indicates that the far side can t send video has stopped sending video Note Why Do I See a Different No Video Icon Depending on the phone or system that has stopped sending video you may see a different icon than the one shown above If you hold a video call the person s video stream stops and is replaced by a paused grayscale image taken just before you held the call as shown next The person s video stream returns when you resume the call Line 2092 1 call Hold Lauren Gates 3 31 IS 2076 Fi Resume New Call Transfer Confrnc 61 Polycom VVX 500 an
5. e Stopping the transmission of your video for all calls e Changing the clarity of your video e Changing how you view all video calls e Setting the call rate for all video calls Note Updated Video Settings Don t Apply to the Current Call If you update settings during a call the new settings will apply to the next call not the current call Stopping the Transmission of Your Video for All Calls You can stop your phone from automatically transmitting your video at the start of all calls Caution Does Stopping Video Create an Audio Only Call Stopping video doesn t create an audio only call Even if you stop video video information is still transmitted to the far side as a still picture and the call is still a video call To dial an audio only call see Placing Audio Only Calls To enable or disable the transmission of your video for all calls 1 Tap Settings from Home view and tap Basic gt Video gt Video Call Settings 2 From the Video Call Settings screen tap Auto Start Video Tx and either enable or disable the setting When enabled your phone automatically transmits video at the start of all calls When disabled your phone won t automatically transmit video at the start of all calls and will display next to your video during video calls The default setting is Enabled Changing the Clarity of Your Video You can change the clarity of your video including the brightness contrast and sharpnes
6. that participant is not recorded e lf you hold a conference call recording pauses You can place or answer other calls which will be recorded in the same file When you resume the conference call recording resumes To pause and resume a recording e Tap Pause To resume the recording tap Resume Recording continues within the same wav file When you pause a recording Recording Paused scrolls in the status bar If you have a VVX 600 the Recording Paused icon e also displays in the status bar Troubleshooting Why Can t I Record a Call If you record or attempt to record a call the following messages may appear on your screen e If there is insufficient free space on the USB flash drive when you tap Start recording doesn t start and the message USB device is full Recording cancelled displays e Ifthe USB flash drive becomes full during recording recording stops and the message USB device is full Recording stopped displays e If you remove the USB flash drive during recording recording stops and the message USB device removed unsafely Recording cancelled displays e If you attach an unsupported USB flash drive the message Unsupported USB device attached displays along with information about the unsupported product Playing Back Recorded Calls If you connect a USB flash drive to your phone you can play back calls that you recorded on your phone You can browse the recorded files stored as wav files on the USB
7. 5 Toend the page tap End Page Receiving Pages To receive a page sent to a particular paging group you need to be subscribed to that group To subscribe to a paging group see Updating Paging Group Subscriptions How you receive a page depends on the priority of the page whether you re in an active call or if your phone is set to receive a page during an active call 104 Chapter 4 Using Advanced Features You ll receive pages on the paging groups you re subscribed to as well as Group 24 Priority pages and Group 25 Emergency pages If you enabled Do Not Disturb you ll only receive Emergency pages Non emergency pages won t display or play on your phone Receiving Pages When You re Not in an Active Call If you receive a page and you re not in an active call the page immediately plays regardless of the paging priority While a page plays you can e Hold the page e End the page This ends the page at your phone only e Place anew call Receiving Pages During Active Calls How you handle a page when you re in an active call depends on the page priority and if you re allowed to receive a page when you re in an active call If the page is a Normal page e lf your phone is allowed to receive pages during active calls the page immediately plays You ll hear both the original call and the page To hear only the page hold or end the call e lf your phone isn t allowed to receive pages during active calls th
8. If you re able to manage the people in a conference call you can e Mute a participant e Hold a participant e Remove a participant from the conference e List information about a participant such as the participant s name number and call details such as whether the call is muted held or is video enabled 37 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To manage a person in a conference call 38 1 Set up an active conference call 2 From Active Call Lines or Calls view tap Manage If you re in Calls view be sure to highlight the conference first The following examples show the screens that display when you manage a conference VVX 500 VVX 600 Wa D 11 29AM m D _ 9 Conference 0 42 ep Conference 5 19 a Lauren Gates oe oe Louis Strong Pal Z HD Teresa Swift Lauren Gates me Far Mute Hold Remove Info Back Far Mute Remove Timesaver How to Manage a Participant Without Tapping Manage If you re viewing the conference in Active Call view simply tap a conference participant to start managing the person 3 Tap the person you want to manage 4 Doone of the following o Tap Far Mute to mute the person The muted person can hear everyone but no one can hear the muted person Tap Hold to hold the person The held person can t hear anyone and no one can hear the held person o Tap Remove to remove th
9. Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Push to Talk Mode Your system administrator can enable your phone to operate in a broadcast mode called Push to Talk PTT In order to send and receive PTT broadcasts you have to subscribe to PTT channels PTT broadcasts are collaborative you can transmit messages and listen to replies Sending and Receiving PTT Broadcasts By default you re subscribed to Channels 1 24 and 25 This means that you can send and receive PTT broadcasts on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes Sending PTT Broadcasts Before you can send a PTT broadcast you need to choose a channel to broadcast on Or you can hold the Talk soft key to immediately begin broadcasting on Channel 1 the default channel You can change your default channel to any channel you want see Updating the Default Channel When you change the default channel you re automatically subscribed to it To send a PTT broadcast 1 From Lines view tap Talk Timesaver Automatically Sending a PTT Broadcast To automatically send a PTT broadcast on the default channel press and hold Talk and go to step 3 2 From the PTT Channels List screen tap the channel
10. 12 52PM a Placing Calls You can place a call using the handset speakerphone or headset You can dial the number first and then choose the method by picking up the handset pressing or pressing O or choose the method first and then dial the number You can place calls in these ways e Manually from the Dialer e Automatically by tapping a favorite in Home or Lines view e Automatically from your Favorites list Recent Calls list or Contact Directory Note Calling from a Locked Phone If your phone is locked see Calling and Answering from a Locked Phone for information on placing calls when your phone is locked ga Calling from the Dialer The Dialer displays a list of previously placed calls Tap one of the entries to automatically enter it Or start entering a number As you enter numbers the Dialer displays a list of similar numbers as shown next Tap a match to automatically enter it VVX 500 VVX 600 2083 2093 2079 2083 2076 2076 2082 Dialpad Directory Recent Favorites Dialpad Directory Recent Favorites 23 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To display the Dialer do one of the following e From Home view tap New Call e From Lines or Calls view tap the New Call soft key The New Call soft key won t display if you have an active call e If your phone is idle start entering a phone number e Pick
11. 2 From the Lock Phone screen select how you want incoming calls handled when your phone is locked The default setting is Allow ringing when locked o Allow ringing when locked Select this option if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your password o DND when locked Select this option if you don t want your phone to ring You won t have the option to answer incoming calls All incoming calls will go to your voicemail system if enabled and display as a missed call in your Recent Calls list Note that enabling this option on shared lines disables ringing only You will still see a visual notification of the call and have the option to answer it 3 Tap Lock Your phone is locked Timesaver A Quick Way to Lock Your Phone Your phone may be set up so that you can quickly lock it by tapping Lock from Lines view If you do this however you can t choose how to handle incoming calls Your phone will use the default setting Allow ringing when locked or the last setting you selected To unlock your phone 1 Tap Unlock 2 Enter your user password and tap Enter The phone unlocks 120 Chapter 4 Using Advanced Features Calling and Answering from a Locked Phone From a locked phone anyone can dial the standard emergency number such as 911 and up to five other authorized numbers that an administrator can set up You can t call
12. 2 From the Time amp Date screen do one of the following o To change the date format tap Clock Date o To change the time format tap Clock Time o To change the order of the time and date display tap Clock Order 3 From the Clock Date Clock Time or Clock Order screen tap the format you want To enable or disable the time and date display 1 Tap Settings from Home view and tap Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen tap Enable or Disable to turn on or off the time and date display Changing the Backlight Your phone s backlight has two components e Backlight Intensity The brightness of the screen during phone activity and inactivity Backlight intensity has three settings o Backlight On The brightness of the screen when there is phone activity o Backlight Idle The brightness of the screen when there is no phone activity o Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities e Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity The backlight timeout period begins after your last key press or the last phone event such as an incoming call You can change the Backlight On intensity and the Backlight Idle intensity separately You can choose a high medium or low intensity or turn off the backlight entirely When you change the Maximum Intensity you modify th
13. 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Swapping Video You can switch the locations of your video and the far side video as shown next If you do this your video in the PIP will display in the call window and the far end video in the call window will display in the PIP m Stop Video Full Screen Tap to display the PIP video in the call window and to display the video that s in the call window in the PIP 2 If you swap video so that your video displays in the call window rather than in the PIP Local camera displays next to it as shown next w N s Far side Ho CA Local cameraj Indicates that the near side is in the call window T End Call UELI Confrnc Near side you To swap where video displays From Active Call or Calls view do one of the following e Tap Video and tap Swap or e Tap the PIP 76 Chapter 3 Using Video and the Polycom VVX Camera Handling a Mixture of Video and Non Video Calls If you have multiple calls you can easily manage a video call from Calls view From Calls view you can identify the video call by the video stream that displays next to the call details as shown next Video call 4 13 PM EA p 1 3 calls Tap to see To Lauren Gates ti the video call asam s on the Hold Milton Stone 0 41 full Audio only 2082 x ull screen calls Hold Teresa Swift 2091 End Call Transfer Confrnec Tap to access
14. All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to VoiceDocumentationFeedback polycom com Polycom Visit the
15. Incoming 2082 i a neoming Hold Nikola Smith I Hold Louis Strong Held and 2078 Bi Held 2092 p Hold Teresa Swift 23 highlighted 2091 xO Held Resume New Call Transfer Confrnc Join End Call Transfer Confrnc Scroll to see all your calls If your phone has multiple lines calls display under the associated line Call color indicates status e Dark green Active call e Dark blue Incoming and held calls e Bright green Active call is highlighted e Bright blue Incoming or held call is highlighted Note What Does a Highlighted Call Indicate How Do Highlight a Call A highlighted call is either bright green or blue Tap an active call to make it bright green or tap a held call to make it bright blue The soft keys apply to the highlighted call Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Understanding Phone Icons and Status Indicators The following icons and indicators symbolize phone call or buddy contact status or indicate that a feature is enabled You can tap certain icons to access information or features For information on video icons see Chapter 3 Using Video and the Polycom VVX Camera Icon BDO OO BB Bbeiaaalas Description Registered line Unregistered line Placing a call Active call using Polycom HD Voice Held call Incoming call Incoming call Active conference USB flash drive attached Recording in progres
16. Use the Home and End keys on your keyboard to position your cursor at the beginning or the end of fields on your phone Use the Arrow keys to move within text fields Hold the Alt Up Arrow key to increase the volume and the Alt Down Arrow key to decrease the volume Use the mouse scroll wheel to navigate through lists and menus Note Placing Calls from Your Computer Keyboard If you re using PDC you can t place a call using the New Call soft key To place a call select New Call from Home view enter the phone number and select a Or just enter the phone number and select cre 115 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide You can also use the function keys on your keyboard to save time and be more productive The function keys are mapped to features on your phone as shown in the following table Press this on your keyboard To do this on your phone F1 Tap the left most soft key F2 Tap the second soft key from the left F3 Tap the third soft key from the left F4 Tap the fourth soft key from the left F5 Tap the right most soft key F6 Press F7 Open the Directories menu F8 Open the Messages menu F11 Open Applications F12 Press Alt F2 Redial Alt F3 Transfer Alt F3 Conference Alt F6 Enable or disable Do Not Disturb Alt F7 Enable or disable Microphone Mute Alt F11 Press 4 Troubleshooting Why Aren t My Mouse Pointer and Cursor
17. and Regulatory Notices Safety Compliance and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and e This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for h
18. in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or p
19. or Crop The default setting is Normal o Video Screen Mode Full Screen Adjusts the video image that displays on the full screen Select from Normal Full or Crop The default setting is Normal 3 Tap Save Changing How PIP Video Displays You can update the way the PIP displays For example when you re in full screen mode that is viewing far side or your video on the full screen you can do the following e Disable the PIP so the PIP doesn t display as shown next 82 Chapter 3 Using Video and the Polycom VVX Camera e Enable the PIP to display next to full screen video side by side mode as shown next e Enable the PIP to display over full screen video PIP mode as shown next A To change the way the PIP displays 1 Tap Settings from Home view and tap Basic gt Video gt Local Camera View 2 From the Local Camera View screen tap and then adjust the following settings o Local Camera View Full Screen Enables or disables the PIP from displaying when you view video on the full screen The default setting is Enabled o Local Camera View Mode Full Screen Sets whether you want the PIP to display over or next to full screen video Select one of these settings Side by Side Displays the PIP next to rather than over full screen video PIP Displays the PIP over full screen video The default setting is Side by Side Note How Do Display Full Screen V
20. press from Home view Lines view displays your phone line s your favorites and soft keys in the soft key area VVX 500 Phone Line Er 20 oe Will Sharp nos a Lauren erre Helen Chen jack Jones J Forest Nikola Smith ai New Call Forward DND VVX 600 12 15 PM a Pierre Gagne Lauren Gates New Call Forward Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide If your phone is idle you can e Tapa phone line to access the Dialer e Swipe to switch between Lines view and the Idle Browser if available If your phone has calls the phone line indicates the number of calls you have and if they re active or held If the phone line has an active call a green bar displays as shown in the following VVX 500 example If the phone line has one or more held calls a flashing red bar displays as shown in the following VVX 600 example To display your call s press and hold the phone line or swipe the screen VVX 500 VVX 600 10 41AM a 10 50AM a will Sharp 2092 MiltonStone DonBlue Lauren Helen One active One held Jack Jones call on f call on is Strong Will Sharp n erre Gagne Gates n Pierre Gagne Nikola Line 2091 Line 2092 s Smith Lauren Gates Hold End Call Transfer Confrnc Resume New Call Transfer Confrnc Note Why Can t I Access the Idle Browser If your phone has calls you can t access the Idle Browser To access
21. ve mastered the basic features of your phone you ll want to learn about all the other interesting and powerful features that your phone has to offer In this chapter you ll learn all about those features that make your phone exciting to use such as joining Microsoft Outlook meetings with one tap of your finger using your computer s keyboard and mouse to handle calls viewing Web content or monitoring other phone users to see when they re available or away from their desk This chapter shows you how to e Manage Buddies e Integrate with Microsoft Lync Server e Record and play back recorded calls e View the Browser e Broadcast messages using Push to Talk and group paging e Use the Calendar feature e Use the Polycom Desktop Connector to link your computer keyboard and mouse to your phone e Log into other phones e Lock your phone e Access features with your login credentials Note Feature Availability Your phone may not support all of the features described in this chapter Check with your system administrator to find out which features are available on your phone Using Buddy Lists A Buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting such as Be right back Out to lunch or Busy and you can view their status in real time from your Buddy list You can also view your buddies status from Lines view and Home view if your buddy is a favorite In this se
22. B and party C Your conversations with parties A B and C are all recorded in the same wav file as follows Summary of calls in recording file 22JUN2012_125559 wav 11 22 a m Answer call from A Start recording call 11 32 a m Answer incoming call from B Your call with A is held Talk with B 11 37 a m End call with B and return to call with A 11 39 a m Answer incoming call from C Your call with A is held Talk with C 11 40 a m End call with C and return to call with A 11 45 a m End call with A Recording automatically stops 93 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Web Info Which USB Flash Drives Does My Phone Support For a list of supported USB flash drives to record phone audio see Supported USB Devices Technical Bulletin 38084 Caution Be Aware of Laws Governing Call Recording You may be required by federal state and or local laws to notify some or all called parties when you record calls You can find specific information about US state requirements at http www rcfp org taping Telephone call recording regulations in other countries vary widely Polycom recommends checking with the local government s telecommunications authority and government legal agencies You can find other information that may be useful at http www fcc gov cgb consumerfacts recordcalls html http www privacyright
23. Guide Using a VVX Camera If a Polycom VVX Camera is attached to your phone as shown below you can send as well as receive video j9 _ VVX Camera In this section you ll learn all about using your VVX Camera such as e How to get started with your VVX Camera e About video calls e Handling video calls e Handling a mixture of video and non video calls e Handling conference calls with video e Changing video settings Getting Started Before you attach your VVX Camera it s a good idea to perform a couple preliminary steps to confirm your camera can work with your phone It will also be useful for you to familiarize yourself with the camera s various LED indicators and messages and learn what they mean First Steps Before you start using your camera make sure your phone has the correct software version to work with the camera You can check your phone s software version by tapping Settings from Home view and then tapping Status gt Platform gt Application gt Main Make sure the software version listed next to Version is 4 1 3 xxxx or later You ll also want to check with your system administrator that your phone is enabled to handle video calls If your phone has the correct software version and is video enabled attach the VVX Camera to the USB port on the top of your phone 68 Chapter 3 Using Video and the Polycom VVX Camera Web Info How to Attach the Camera and Adjust the Camera Lens and
24. Line 2092 AlexeiBure Nikola D Forest Pierre Gagne Teresa Louis e Jack Jones Swift Strong Will Sharp Lauren Lisa Wong Tom Davis Helen Chen Gates New Call Forward DND To disable call forwarding 1 From Home view tap Forward 2 If your phone is set up with multiple lines tap the line to disable forwarding for 3 From the Forwarding Type Select screen tap the forwarding type to disable and tap Disable Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system Note Rejecting Calls and Shared Lines You can t reject calls on shared lines You can only silence them For more information see Working with Shared Lines To send incoming calls from a contact to your voicemail system 1 Tap Directories from Home view and tap Contact Directory 2 From your directory tap the contact whose calls you want to reject 3 From the contact s information screen tap BA 4 From the Edit Contact screen tap Auto Reject tap Enabled and then tap Save 40 Chapter 2 Using Basic Features Diverting Calls from a Contact to Another Person The Divert option enables you to transfer all incoming calls from a particular contact to another person To divert incoming calls from a contact to another person 1 Tap Directories from Home view and tap Contact Directory 2 From your directory tap the contact whose calls you want to send to another person 3 From the
25. Or someone who shares the line can choose to answer the call from their phone If you answer the call and hold it anyone who shares your line can answer the held call For more information about shared lines including what you can and can t do with shared lines see Working with Shared Lines Answering Calls Automatically You may find it convenient for your phone to auto answer calls so you don t have to push a button or tap a key to answer a call If you enable this feature your phone will automatically answer incoming calls using the speakerphone Your system administrator sets how many times your phone will ring before the call is auto answered If Auto Answer is enabled and a call arrives while you re already in a call the incoming call will be automatically answered if you end or hold the current call Note Auto Answered Calls and Microphone Mute Your phone mutes the microphone for all auto answered calls so that the party calling you can t hear you To unmute the microphone so the other party can hear you press W To enable or disable microphone mute for auto answered calls see step 2 below To enable your phone to automatically answer calls 1 Tap Settings from Home view and tap Basic gt Preferences gt Auto Answer 2 From the Auto Answer screen do the following o To enable your phone to automatically answer SIP calls tap Auto Answer SIP Calls and tap Yes The default setting is No o To enable
26. Phones and Polycom VVX Camera User Guide e Soft key area The soft key area shown next is the area along the bottom of the screen that displays context sensitive soft keys New Call Talk Forward DND More e Status bar The status bar shown next is the top most part of the touchscreen It displays the time and date and if your phone has messages scrolling messages under the time display The information that displays on the left of the status bar depends what view you re in From Home view your phone line displays In other views icons display that you can tap to access messages recent calls or view phone information Icons may also display to let you know a certain feature such as Bluetooth is enabled Status bar in Home view Status bar in other views u O apriza Information Elements This guide uses the following information elements to highlight important information Information Elements Type of Element Icon Type of Information Note A Note highlights information you need to know to successfully accomplish a procedure or understand a concept User Tip uO A Tip highlights alternate or faster ways to accomplish a task Tips may also l provide additional information beyond what you need to know to accomplish a task Caution AN A Caution highlights actions that potentially impact device performance or functionality Web Info Web Info highlights supplementary online information available as a document l or a
27. Polycom Voice Support Center for software downloads product documents product licenses troubleshooting tips service requests and more Contents PSOE TH GONI sia aici ted an et nee iw ens een ged voters enentanetonsaueraitednsnemstaeetdia eed IX Who Should Read this Guide s sessesesesesesescececesescecececesesescscecesesescececesesesoscecessseseececesesesesceceseee iX How to Use this Guide goso ec scssccec shee tsnovetasesscesetesiucevacssateareesaatecngsssnevasinasvccesabertes ues aansunnetecesandecees ix CONVENTIONS Used in this Guide sesesessesecesesesescscecesesescececesesesoscecesessecececesesescscecesesescececesessececes X Terms and Writing CONN SINUS sssrinin enire E EEEE a EET A X Monna On EENEN rn E E N xii PVs o ey declolgl en CONVER UONG eames ese arn etna rae E eee aren ee xiii Related DOCUMENTS assscccsssiscsosicsesdinostrcisscsssososressisossdskosesoui sac eoasanec ctl resoni ei sidonia den eserde ebir vaeni xiii Chapter 1 Getting Started dic seict creas ects sate ccsanc oun centeticntececae sates dea canctawncanbeicrenaniesaitacs 1 Phone Keys and Hardware essssesececesesescececesesescececesessscececesesescececeseseecececesesescececesesesceceseseseececeoese 1 PHONO VIC WS oron E sous vase eceetiesundvcesicnsesesecosteeesc 3 HOME VIE atest te ce E ne E de fata E ened gad ene coasio enti sass sen ET 4 PV VC acess ctor se sets rect sre date crass be oir cee ete E ln betes re Satie anes dure a E 5 BEVE
28. Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts End User License Agreement 5 UPGRADES If the Softwa
29. Responding If your computer has multiple programs open or is in any way unresponsive the mouse pointer or cursor may not respond as quickly on your phone Try closing any unnecessary programs Logging into Phones If your system administrator has set up the User Login feature you can view your personal phone settings from any phone in the organization This means you can access your contact directory and speed dials as well as other phone settings even as you temporarily change work areas 116 Chapter 4 Using Advanced Features If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When you log out your personal phone settings no longer display You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to the numerals 123 Note Placing a Call from a Phone in the Logged Out State If a phone is in the logged out state and requires a user login you may be able to use the phone to place emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your administrator For information on how to place authorized calls see Placing Calls from Phones that are in the Logged Out State If the User Login feature is set up on your company s phones you ll need to know how to e Login to a phone to access your personal phone setting
30. Shutter For information on attaching the VVX Camera see the VVX Camera Quick Start Guide available from the VVX Camera Support page The guide also shows you how to adjust the camera lens and shutter After you attach your camera you may receive a message indicating that your camera firmware is updating and syncing with your phone During this process don t remove the camera After your phone and camera sync a camera ready message will display and your camera is ready to use Understanding the Camera s LEDs and Messages Your camera has an indicator light on the front right that lets you know when it s ready to use and if a video call is incoming outgoing active held or muted Depending on the camera and call state the indicator will be amber green steady or flashing Various messages will also display on your phone to indicate the camera state For example a message will display to let you know that your camera is ready to use or that your camera is updating and unavailable to use The following tables describe your camera s LEDs and messages Camera LEDs LED State Phone State No LED One of the following e Phone has no power e Camera shutter is closed Flashes red and green and then urne or e Camera is booting up Flashes amber and green e Camera firmware is updating Flashes green e Incoming video call Green e Video call is connected Amber One of the following e Incoming call no video or
31. You can enter a minimum of 3 seconds and a maximum of 300 seconds The default is 5 seconds o Tap Save If the message No pictures found displays after you tap Save there are no pictures in the folder you specified or in the root directory Go back and make sure the information you entered is correct 5 Tap Settings from Home view and tap Basic gt Preferences gt Screen Saver 6 From the Screen Saver screen do the following Tap Screen Saver and tap Enabled o Tap Wait Time and enter the number of minutes the phone should wait after no activity before displaying the screen saver You can enter a minimum of 1 minute and a maximum of 9999 minutes The default is 15 minutes o Tap Save After the number of minutes you specified in the Wait Time field your phone will display the screen saver You can stop the screen saver at any time by touching the screen but the screen saver will re start if your phone is idle again 128 Chapter 5 Customizing Your Phone Interrupting and Disabling Screen Savers You can stop a screen saver at any time by touching the screen After your phone is idle for the specified period of time the screen saver will start again You can disable a screen saver prevent it from starting even if your phone has been idle for the specified period of time by doing the following e Removing the USB flash drive The screen saver will not display until you attach the USB flash drive again and yo
32. affects all video calls not just the call you re in see Changing Video Settings During a video call including a conference call a Video soft key displays shown next You can tap this soft key to access video functions F 10 00 AM 1 er f a W A HD rl To Lauren Gates T End Call Transfer Confrnc Video G Tap to access Video soft keys Tapping the Video soft key displays other soft keys that allow you to e Prevent the far side from seeing you e View video on the full screen e Swap the windows video displays in 72 Chapter 3 Using Video and the Polycom VVX Camera The following figure shows the Video soft keys Tap Back to see the call soft keys again Hold End Call Transfer and Confrnc TRIP a i B24 AL r To Lauren Gates ai Stop Video Full Screen Stopping the Transmission of Your Video During a video call you can stop the far side from seeing you by stopping the transmission of your video If you stop video the stop video icon displays next to your PIP video as shown next Indicates you ve stopped sending video and the far side can t see you 5 06 PM re Pu HD 1 30 t To Lauren Gates Ty Start Video Full Screen If the far side can t send video or stops sending video a no video icon displays on your phone as shown next If the far side is unable to send video for example if the far side is video enabled but doesn t have a camera attac
33. again re submit or enter your login credentials 121 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Note Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled and then want to access features that require your login credentials you ll need to re enter your login credentials so that the features will work To re submit or enter your login credentials 1 Tap Settings from Home view and tap Basic gt Login Credentials 2 From the Login Credentials screen tap Submit Your credentials are re submitted and you have access to the feature s again Troubleshooting What Happens if Can t Access Features If you still don t have access to the feature s try entering your credentials and tapping Submit If you still don t have access or you lock your account see your system administrator 122 Chapter 5 Customizing the Phone s Display In the previous chapters you learned how to customize calls such as how to change call volume forward incoming calls in a special way or divert calls from a contact But what if you want to customize the touchscreen display This chapter shows you how you can customize the display so that it s unique to you Basic customizations include changing the time and date format and updating the screen brightness If you want to get fancy you ca
34. and Polycom VVX Camera User Guide Turning On the Bluetooth Option Before you can use a Bluetooth headset with your phone you need to turn on the Bluetooth option When Bluetooth is turned on the Bluetooth icon i displays in the status bar as shown next 10 32AM Indicates Bluetooth is on After you turn on the Bluetooth option you can pair and connect your Bluetooth headset To turn on the Bluetooth option on your phone 1 From Home view tap Settings gt Basic gt Bluetooth Settings gt Bluetooth Radio The Bluetooth Radio screen displays as shown next Bluetooth Radio 2 To turn Bluetooth on tap On The message Turning BT radio on Please wait displays The Bluetooth icon displays in the status bar You may have to wait several seconds for the icon to display When the icon displays you can pair and connect your Bluetooth headset Pairing and Connecting Bluetooth Headsets Before you use your Bluetooth headset you need to pair and connect it with your phone You can pair up to four Bluetooth headsets with your phone however only one headset can be connected at a time g Note Pairing and Connecting Bluetooth Headsets The following instructions are intended as a guide and may not specifically apply to your Bluetooth device You can usually find instructions for your headset on the device manufacturer s Web site Troubleshooting Why Don t the Bluetooth Settings Display on My Phon
35. any other numbers from a locked phone If you set up your phone so you can answer incoming calls when your phone is locked you Can answer calls by entering your user password To call an authorized number from a locked phone e Doone of the following o Tap New Call From the Place an Authorized Call screen tap the number you want to call and tap Dial Or o Place a call to an authorized number by using the handset headset or speakerphone The call is placed To answer a call on a locked phone 1 From the Incoming Call window tap Answer 2 Enter your user password and tap Enter The call connects Accessing Features with Your Login Credentials Your system administrator will assign you login credentials a domain user name and password so your phone can access the Calendar feature or work with Microsoft Lync Server If there is a problem with your login credentials you won t be able to access your phone s Calendar or use features associated with Microsoft Lync Server When your phone has incorrect login credentials the following happens e Anicon Pe displays on the status bar If you have a VVX 600 you can tap the icon to access the Login Credentials screen e The message Login Credentials have failed Please update them if information is incorrect displays for 10 seconds e Your phone will have a Warning message For information about phone Warnings see Investigating Phone Warnings To access the features
36. automatically save a recent caller to your directory From your Recent Calls list tap FA next to the call record From the call information screen tap Save The Add Contact screen displays with the name if specified and contact fields populated Enter additional information if desired and tap Save If a Corporate Directory is available on your phone you can add contacts from the Corporate Directory to your Contact Directory For information on how to update your Contact Directory in this way see Working with a Corporate Directory To update a contact s information 1 From the Contact Directory tap the contact you want to update 2 From the contact s information screen tap BA 3 From the Edit Contact screen update the contact s information 4 Tap Save To delete a contact 1 From your Contact Directory tap the contact you want to delete 2 From the contact s information screen tap E A confirmation message displays confirming that you want to delete the contact Tap Yes or No Working with a Corporate Directory You may have access to portions of a Corporate Directory You can t update your Corporate Directory your administrator determines which contacts you can see From the Corporate Directory you can do the following e Search for contacts e Dial contacts e Add contacts to your local Contact Directory To view the Corporate Directory e Tap Directories from Home view and tap Corporate Director
37. camera sensor Tap 50 Hz flicker avoidance for Europe and Asia or 60 Hz flicker avoidance for North America The default is 50 Hz Changing How You View All Video Calls You can set up your phone so that it handles all video calls in a certain way You can choose to do the following Display all incoming video calls on the full screen Change the way Non PIP video displays View full screen video with or without the PIP and whether to display the PIP next to or over full screen video Displaying All Incoming Video Calls on the Full Screen By default far side video always displays in the call window as shown next 80 12 32 PM Cs c HD gt To Lauren Gates J End Call Transfer Confrnc Chapter 3 Using Video and the Polycom VVX Camera If you want you can enable your phone to display all incoming video on the full screen as shown next To display all incoming video on the full screen 1 Tap Settings from Home view and tap Basic gt Video gt Video Call Settings 2 From the Video Call Settings screen tap Auto Video Full Screen and enable the setting When enabled this setting automatically enables your phone to display far side video on the full screen When disabled far side video will display in the smaller call window The default setting is Disabled 3 Tap Save Changing How Non PIP Video Displays You can adjust the appearance of non PIP video so that it displays normal full or cropped
38. can change the background picture that displays on your phone By default your screen displays a blue background that is named Default Your system administrator sets up the background images for your phone If no background images are set up only the blue background named Default is available If you want you can use a picture of your own as the background image For more information see Using One of Your Own Pictures as the Background Picture Web Info Adding a Web Page as the Background on Your Phone You may be able to add a Web page as the background on your phone For more information see Branding Your Polycom Phone Best Practices 75556 125 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To change the background picture 1 Tap Settings from Home view and tap Basic gt Preferences gt Background The Background screen displays Depending how your system is set up you may have to tap Settings from Home view and tap Basic gt Preferences gt Background gt Select Background The Select Background screen will display instead The following figure shows a sample background screen Your screen will have the default option as well as other options that your administrator may have added to your phone If you set an image on your USB flash drive as your background image the image will display in the list as Local File Back 1 iv Default 2 fe Lo
39. contact s information screen tap BA 4 From the Edit Contact screen do the following Tap Divert Contact and enter the number of the person you want the call to go to Tap Auto Divert and tap Enabled o Tap Save Using Do Not Disturb Enabling Do Not Disturb DND stops your phone from ringing and sends all incoming calls directly to voicemail All calls you receive while DND is enabled are logged to your Recent Calls list When you enable Do Not Disturb the following happens e The Do Not Disturb icon K3 displays in the status bar as shown next For VVX 500 phones the icon scrolls under the time display For VVX 600 phones the icon displays at the far right of the status bar next to other icons that you can tap VVX 500 VVX 600 Indicates DND is enabled Indicates DND is enabled Tap to disable DND e lf your phone is idle the Do Not Disturb icon ka displays next to your phone line in Lines view as shown next If you have new messages or forwarding enabled the messages or forwarding icon will display instead VYX 500 VVX 600 5 38PM Milton wil Sharp Stone Don Blue E Wong Lauren Pierre Helen Nikola Pierre Alexei Bure Gates Gagne Chen Smith J Forest Gagne Louis ack Jones J J Strong J Forest Teresa ouis Jack Jones Swift Strong Will Sharp Nikola B Smith Al Dion Lisa Wong Lauren Gates Lisa Wong h Tom Davis Helen Chen New Call Forward DND New Call Forward DND
40. display contacts that can t view your status tap Settings from Home view and tap Features gt Presence gt Blocked List To block or unblock a contact from viewing your status 1 From your Contact Directory tap the contact you want to block or unblock 2 From the contact s information screen tap E From the Edit Contact screen tap Block Buddy and enable or disable the field The default setting is Disabled When enabled the contact can t watch your status and the contact will display in your Blocked List When disabled the contact can watch your status and the contact will display in your Watcher List 3 Tap Save Timesaver How to Quickly Unblock a Contact You can use your Blocked List to unblock a contact rather than updating the Contact Directory Tap Settings from Home view and tap Features gt Presence gt Blocked List From the Blocked List tap the contact you want to unblock and tap Unblock The contact can now watch your phone and will display in your Watcher List Monitoring Buddies You can monitor your buddies from your Buddy Status list If a buddy is a favorite you can also monitor the buddy from Home and Lines view 90 Chapter 4 Using Advanced Features Your buddies display an icon next to their name to indicate their status The following table shows the icons and the status they represent Buddy Status Icon Buddy Status Icon Available Do Not Disturb Busy A5 Offline Away
41. download Timesaver A Timesaver highlights alternative methods for accomplishing a task or operation Troubleshooting Ke Troubleshooting highlights information that may help you identify or solve an issue and may refer you to relevant troubleshooting resources Settings Settings highlights actions that result in specific phone behavior that enable a specific feature or that access further options xil About This Guide Typographic Conventions The following table outlines the typographic conventions used in this guide Typographic Conventions Typographic Convention Description Bold Highlights interface items such as menus soft keys file names and directories Also used to represent menu selections and text entry to the phone Italics Used to emphasize text to show example values or inputs and to show titles of reference documents available from the Polycom Support web site and other reference sites Blue Used for cross references to other sections chapters or parts in this document Underlined Blue Used for URL links to external web pages or documents If you click on text in this style you will be linked to an external document or web page Related Documents For additional information about the VVX 500 VVX 600 and VVX Camera see the following documents e User Documents o Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera Quick User Guide This guide is a quick reference on how to
42. flash drive You can also open rename and delete the recorded files 95 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide User Tip Other Ways to Listen to Recorded Calls You can play back recorded files on other devices such as a Windows or Apple based computer using an application capable of playing wav files If an error occurs while a recording plays playing stops To browse recorded files e Tap Settings from Home view and tap Features gt Removable Storage Media gt Browse Recordings A list of recordings displays as shown next If there are no supported wav files on the USB flash drive the message Unsupported wav file format appears on the screen Back Browse Recordings 1 09AUG2011_160432 wav 2 09JUN2011_170002 wav 3 09JUN2011_170126 wav 4 09JUN2011_170505 wav Rename Delete To rename or delete a recording 1 Tap Settings from Home view and tap Features gt Removable Storage Media gt Browse Recordings Or if you have a VVX 600 tap from Lines or Calls view and tap Browse Recordings 2 From the Browse Recordings screen tap the recording you want to rename or delete 3 Torename the file tap Rename update the filename and tap OK Or to delete the file tap Delete To play a recorded call 1 Tap Settings from Home view and tap Features gt Removable Storage Media gt Browse Recordings Or if you have a VVX 600
43. forth between your computer and phone Web Info Detailed Information About Setting Up Enabling and Using PDC For more information about setting up and enabling the Polycom Desktop Connector including how to use it to navigate and enter information on your phone see Extend Your PC to Your Phone with the Polycom Desktop Connector Feature Profile 52855 Starting and Stopping Polycom Desktop Connector Before you can start using your mouse and keyboard with your phone you ll need to start the PDC application from your computer You can close the application at any time to prevent your mouse pointer from moving to the phone If you stop it you can restart it again at any time To start Polycom Desktop Connector 1 From the Start Menu select Programs gt Polycom gt Polycom Desktop Connector After a few seconds the Polycom Desktop Connector icon shown next displays in the Windows system tray and the message Allow remote control of device lt MAC address of phone gt displays on the computer This message displays only the first time the application is started am amp Gg amp o amp 0 Customize 2 Click OK 113 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide When your phone is configured correctly the Polycom Desktop Connector turns red shown next When the red icon displays the application is enabled and connected to your phone
44. from a Locked Phone 19 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Answering Another Call If you have a call and an incoming call arrives on the same or a different line a call waiting tone beeps and the Incoming Call window displays as shown next To answer the call tap Answer The call you were in is held l ka From Lauren Gates 2076 Answer Reject Forward New Call _ Ignore l If you don t answer the call within 10 seconds the Incoming Call window disappears and either Home or Calls view displays as shown next Incoming call from Home view VVX 500 12 01 PM a 12 00 PM Tap to see incoming Tap to see incoming can Messages Directo fm Settings Applications Calendar Forward Settings Applications Calendar Incoming call from Calls view VVX 500 VVX 600 Wey 1 50AM 11 49AM a AS Line 2091 1 2 calls MY Line 2092 1 2 calls From Teresa Swift 0 41 2091 From Nikola Smith From Louis Strong 0 18 2092 From Nikola Smith 2 2078 L 2078 z End Call Transfer Confrnc End Call Transfer Confrnc To answer the call from Home view tap to display Calls view To answer the call from Calls view tap the incoming call if it s not already highlighted and tap Answer 20 Chapter 2 Using Basic Features Answering on a Shared Line If you share a line with another phone you can answer calls as described above
45. full screen If disabled all video calls display in the call window The default setting is Disabled 3 Tap Save 65 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Displaying Video in Normal Full and Cropped Modes Troubleshooting Updated a Video Setting But Don t See the Changes You can update video settings during a video call However the updated setting will apply to the next call not the current call You can choose to display all video calls as either normal full or cropped images e Normal tThe video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the area to maintain the correct aspect ratio e Full If the received video image isn t the same aspect ratio as the phone s display area the video image is stretched to fill the area If the aspect ratios match no stretching occurs e Crop Black bars don t appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that don t fit within the area are cropped You can select different settings for video that displays on the full screen and in the call window The following graphics show how normal full and cropped modes display in the call window 10 00AM Ho HD G To Lauren Gates To Lauren Gates isi End Call Transf Confrnc End Call Transfer End Call Transfer Norm
46. in your Contact Directory In this way you can quickly identify callers as your phone rings To select a ringtone for a contact 1 From your Contact Directory tap the contact whose ringtone you want to change 2 From the contact s information screen tap BA 3 From the Edit Contact screen tap Ring Type tap the ringtone you want and then tap E User Tip Listening to a Ring Tone Before You Save It To listen to a ring tone before you save it tap the ring type and tap E 4 From the Edit Contact screen tap Save Changing the Speaker Volume To change the volume of what you hear during a call press one of the Volume keys while you re in a call Changing the Ringer Volume To change the volume of the incoming call ringtone press one of the Volume keys while your phone is idle or ringing 52 Chapter 2 Using Basic Features Muting the Microphone Mute the microphone so other parties can t hear you Microphone Mute applies to all modes handset headset and speakerphone You can still hear all other parties when you mute the microphone To mute the microphone e During a call including a conference call press The Mute key glows red The other parties can t hear you To disable Mute press again Choosing Where You Hear Sound Effects You can choose whether you hear sound effects all phone sounds except call audio from the handset headset or speaker For example you can configure your phone
47. mode you re in 18 Chapter 2 Using Basic Features If you don t answer the call within 10 seconds the Incoming Call window disappears and either Home or Calls view displays as shown next The view that displays depends if your phone last displayed Home or Lines view Incoming call from Home view VVX 500 VVX 600 10 46AM a me 10 48AM a Tap to see Incoming va incoming call Mitel indicator Messages Directo ca Sea FF DND Settings Applications Calendar Forward Settings Applications Calendar a E Incoming call from Calls view VYX 500 VVX 600 Wa OY 10 57AM a mm Fant 10 48AM a AS Line 2091 1 call Line 2032 1 can From Teresa Swift From Louis Strong 2091 2092 Answer Reject Forward New Call Ignore Answer Reject Forward New Call Ignore To answer the call pick up the handset press or press Or from Calls view tap Answer to use the speakerphone Note Setting Up a Visual Incoming Call Alert v Your system administrator can enable the touchscreen to flash bright orange when you have an incoming call The touchscreen will continue to flash until the incoming call displays in Home or Calls view For more information about this feature see your system administrator Note Answering Calls When Your Phone is Locked If your phone is locked the way you answer calls is different For more information on answering calls from a locked phone see Calling and Answering
48. purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER I
49. see the Quick Start Guide for your phone available by navigating to your phone s Support page from the Business Media Phones Support page Phone Views Your phone has four main views Home Calls Active Call and Lines view the default To change views e For Home view press O e From Home view press G to display either Lines Calls or Active Call view e To switch between Lines view and either Calls or Active Call view swipe the screen to the right or left Troubleshooting Why Can t Access a Certain View The views you can access depend on the number of calls your phone has and if your phone has an active call If your phone is idle you can access Home and Lines view If your phone has one call only and it s active you can access Home Lines and Active Call view If your phone has multiple calls or one held call you can access Home Lines and Calls view At the top of each view is a status bar shown next The status bar shows the date and time and depending what view you re in your phone line and icons that you can tap to access messages or recent calls If your phone has information you should know about icons and or messages will scroll together with the date under the time display If you have a VVX 600 additional icons may display in the status bar such as the DND Do Not Disturb and Warning icons which you can tap Status bar in other views Status bar in Home view 9 17AM a X
50. swap the windows video displays in or even start and stop the transmission of your video so the person yov re talking with can t see you The following sections show you how to customize video as well as update video settings Note How Can I Stop Far Side Video You can t start and stop far side video If your phone is set up to receive far side video it will always display it 71 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Note The Way Far Side Video Displays On Your Phone May Vary Depending on the phone or system that s sending video black bars may appear on the top bottom or sides of the video image This occurs because the aspect ratio of the sent video doesn t match the display area on your phone and the portions of the video that aren t being received display as black bars If the received video matches your phone s display area the received video will fill the screen If black bars display you can remove them by selecting cropped video screen mode see Changing How Non PIP Video Displays Handling Video Calls Note What You ll Learn in this Section This section shows you how to customize video during a video call During a video call you can stop sending your video swap video or view full screen video All these actions affect only the call you re in not future video calls To learn how to customize video so that it
51. swipe the screen to see Lines view To make a contact a Favorite Do one of the following e From your Contact Directory tap the contact From the contact s information screen tap Add to Favorites Or e From your Recent Calls list tap next to a call record From the call details screen tap Add to Favorites The contact will now have a green star next to their name when you view the contact from the Contact Directory or the Recent Calls list User Tip Manually Assigning a Favorite Index Number When You Make a Favorite After you tap Add to Favorites a dialog displays asking if you want to automatically accept the next available index number or manually enter your own Tap Yes to automatically accept an index number or tap Edit Index to enter a unique index number You can enter a number up to 9999 55 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To quickly call a favorite e From your Favorites list or from Home or Lines view tap the favorite you want to call The call is automatically placed To reorder your favorites 1 From your Contact Directory tap the contact 2 From the contact s information screen tap a 3 From the Edit Contact screen tap Favorite Index and enter a new favorite index number 4 Tap Save To delete a favorite 1 From your Contact Directory tap the contact 2 From the contact s information screen tap A 3 F
52. tap Scan The message Place device in discoverable mode reminds you to do this Refer to your headset documentation for information on how to place your headset in discovery mode All the nearby devices in discovery mode will be added to the list as shown next A red icon displays next to each unpaired headset Scanning For BT Headsets PLT_M1100 Unpaired headsets JABRA WAVE Cancel Device Info 29 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide 4 Tap the headset you want to pair and tap Add to begin the pairing process An Adding device message displays After your headset is added the Manage BT Headsets screen displays Your headset will be paired but not connected as shown next Back Manage BT Headsets 1 PLT_M1100 Remove Connect Device Info Note Why Doesn t My Headset Pair Automatically If your headset is an older model you may have to enter a password for example 0000 before the headset can pair with your phone 5 Tap the headset you want to connect and tap Connect A Connecting device message displays After your headset connects a Headset attached message displays and your headset model will display next to the Bluetooth Headset icon the icon that indicates that your headset is both paired and connected shown next r Back Manage BT Headsets 1 PLT_M1100 Remove Disconnect Device Info The Bluetooth Headset icon will also di
53. the Mode and Encoding options Options Available When You Tap Mode Options Available When You Tap Encoding or Abc Abc to capitalize the first letter only and use lower case for the remaining letters ABC ABC to enter upper case only abc abc to enter lower case only 123 123 to enter numbers only ASCII for regular text Latin to enter accented characters Katakana for Japanese characters Unicode to store characters as double bytes Cyrillic for Russian characters Note I m Using the Onscreen Keyboard But the Encoding or Mode Soft Key Doesn t Display When the onscreen keyboard displays the Encoding and Mode soft keys aren t available To select Encoding options tap Or tap Ea een ea or mm to enter information in a specific way For tips on using the onscreen keyboard see Using the Onscreen Keyboard 10 Chapter 1 Getting Started Using the Onscreen Keyboard Use the onscreen keyboard shown next to quickly update field information If a data entry field only requires numbers the onscreen keyboard will just show numbers To access the onscreen keyboard tap g in the phone s status bar as shown next The icon displays in the status bar whenever you can enter information in a field Tap to display an onscreen keyboard Edit Contact Abc ASCII To use the onscreen keyboard 1 Open the onscreen keyboard by tapping El in the phone s status bar 2 To
54. the call or tap the broadcast and tap Accept If the broadcast is a Priority or Emergency broadcast the broadcast immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call Replying to PTT Broadcasts When a broadcast ends the broadcast enters a 10 second waiting period During this period the channel remains open to receive or send additional broadcasts During a waiting period you can press and hold Talk and talk to all the people listening on the channel When you finish talking release Talk The broadcast will enter another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk or by tapping End PTT After you end a broadcast the channel remains open so others can respond If you release Talk without tapping End PTT e Youcan resume the broadcast by pressing and holding Talk if the broadcast is in a waiting period e You can t initiate another broadcast on another channel until the waiting period ends If you tap End PTT e You can t resume the broadcast by pressing and holding Talk e You can immediately initiate another broadcast on another channel Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play During a broadcast press one of the
55. the meeting you want to join 2 From Meeting view tap the meeting number as shown next If you want to use another number to join the meeting and the meeting organizer has specified alternate numbers you can call tap More Actions as shown next A list of numbers that you can dial is displayed To join the meeting tap one of the numbers Am Weekly Staff Meeting Start 10 30 AM Today End 11 30 AM Today Location Atrium Organizer Stewart Joan Required Attendees Stewart Joan Teresa Swift Nikola Smith Jack Jones Louis Strong Milton Stone Description Let s get together and discuss our progress for the past week 12345 More Actions C C Tap to join the Tap to see additional meeting meeting numbers 112 Chapter 4 Using Advanced Features Using a Mouse and Keyboard with Your Phone You can use your computer s mouse and keyboard to enter information and navigate screens on your phone For example you can enter phone numbers contact directory information and select touchscreen objects without using the phone s keypad or tapping the touchscreen You can easily move the mouse pointer back and forth between your computer and your phone depending on your task Before you can use your mouse and keyboard with your phone you need to make sure the Polycom Desktop Connector PDC application is installed and running on your computer While the PDC application is running you can move your mouse pointer back and
56. this chapter you ll become expert at handling multiple calls at one time manipulating incoming and active calls and accessing directories and lists so you can perform tasks quickly and efficiently In this chapter you ll learn about e Calling answering holding and ending calls e Ignoring rejecting forwarding and transferring calls e Setting up conference calls e Enabling Do Not Disturb e Listening to voicemail e Handling Directories Recent Calls and Favorites e Customizing ringtones e Controlling phone volume e Using headsets e Managing shared lines How Your Phone Handles Calls Your phone can handle multiple calls at a time However only one active call the call that has audio associated with it can be in progress at any given time In addition to the active call your phone may have multiple other calls that are either held or in an incoming or ringing state Your phone can handle a maximum of 24 calls at one time Your administrator can set up your phone to have up to 12 lines for the VVX 500 or 16 lines for the VVX 600 Lines can have unique extension numbers or they can have the same extension number as other lines You can place and answer calls in these ways e Using the handset e Using the speakerphone e Using a headset 17 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide During a call you can alternate between handset headset or speakerph
57. to ring on your headset instead of the speaker By default you hear all sound effects from the speaker To choose where you hear sound effects 1 Tap Settings from Home view and tap Basic gt Preferences gt Audible Ringer 2 From the Audible Ringer screen select where you want to hear sound effects o To hear sound effects only from the phone s loudspeaker tap Speaker To hear sound effects only from the handset tap Handset To hear sound effects only from the headset tap Headset To hear sound effects only from the device you re currently using to hear call audio tap Active The default destination is Speaker Managing Favorites Favorites are the contacts in your Contact Directory that you call most often To make a contact a favorite you need to assign a contact a favorite index number You do this from the Contact Directory 53 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Contacts that have a favorite index number display as shown next Indicates a contact is a Favorite CFO AI Dion All your favorites display in your Favorites list A smaller number of Favorites 11 for the VVX 500 and 15 for the VVX 600 display in Lines view and from Home view The following figure shows a sample Favorites list VVX 500 VVX 600 2091 2092 v 1 Alexei Bure 1 Lauren Gates 2 Jack Jones 2 Jack Jones 3 Lauren Gates 3 Nikola Smith 4 Milt
58. to send the broadcast on The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on 3 Tostart the broadcast press and hold Talk Be sure to press Talk throughout the entire broadcast You ll hear a transmitting beep and then the phone will display the channel information such as the channel label 4 Begin speaking Chapter 4 Using Advanced Features Note What Happens if Release Talk During A Broadcast If you release Talk while you re sending the broadcast the broadcast temporarily stops and enters a 10 second waiting period During this period the channel remains open to give people a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding Talk If no one broadcasts during the waiting period the channel closes and the broadcast ends 5 When you finish your broadcast do one of the following o Release Talk or o Tap End PTT After you tap End PTT you can immediately initiate another broadcast on another channel even if the previous broadcast is still in its waiting period Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need to be subscribed to that channel To subscribe to a channel see Updating Channel Subscriptions How you receive a PTT broadcast depends on the broadcast priority whether you re in an active call or if you re allowed to rec
59. transfer a call to another person you have the option to talk to the person before the transfer completes If your phone supports a blind transfer you can automatically transfer a call without talking to the other person The call is automatically transferred after you dial the number you re transferring the call to To transfer a call 1 From Active Call Lines or Calls view tap Transfer The active call is held 2 From the Dialer place a call to the person you want to transfer the call to User Tip Accessing Your Directories and Favorites When You Transfer a Call Instead of entering or selecting a number from the Dialer you can select a directory entry ora favorite to transfer the call to e To transfer to a directory entry After you tap Transfer press a tap Directories and then tap Contact Directory or Corporate Directory Search for the person and then call them e To transfer to a favorite After you tap Transfer tap Favorites and tap the favorite you want to call 3 When you hear the ring back sound tap Transfer to complete the transfer Or if you want to talk with the person before the transfer completes connect and talk with the person and then tap Transfer To cancel the transfer before the call connects tap Cancel To perform a blind transfer 1 From Active Call Lines or Calls view tap Transfer The active call is held 2 From the Dialer tap Blind and place a call to the person you want to
60. your phone to automatically answer all H 323 calls tap Auto Answer H 323 Calls and tap Yes The default setting is No This field only displays if your phone supports the H 323 protocol o To mute the microphone for all auto answered calls so the incoming caller can t hear you tap Microphone Mute and tap Yes The default setting is Yes To mute the video when video calls are auto answered so that the incoming caller cannot see you tap Video Mute and Yes The default setting is No 3 Tap Save 2l Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view To switch between the two views swipe the screen Lines view shows you each line on your phone and how many calls each line has as shown next A green bar indicates a line with an active call A flashing red bar indicates a line with one or more held calls In the example on the left line 2091 has two calls one active one held and line 2095 has one held call The soft keys apply to the phone line that has the blue border line 2091 To display the calls for a particular line press and hold the phone line VVX 500 VVX 600 w T 2 a a Nikola Hb 2092 Lauren Gates Lisa Wong Tom Davis Smith B Al Dion 2 toto a HO 2091 a Alex K 2095 vexe Will Sharp ite OS 2095 Milton Stone Don Blue Z Wong Bure Lau
61. 3 to place an H 323 call For dual protocol phones the protocol displays next to all call IDs including the call IDs for conference call participants and calls on hold 85 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide When you place calls from call lists or directories your phone will automatically choose the protocol to use based on the information in the call list or directory When you set up a contact in your local Contact Directory you can specify the protocol the contact uses to handle calls This allows your phone to automatically use the correct protocol when you dial the contact Tips for Video Calls Use these tips when you re in a video call e Check your video image to make sure it s clear bright and sharp For information on adjusting camera settings see Changing the Clarity of Your Video e Avoid bright lights or windows behind you If the camera faces a window or bright lights you may have to adjust the camera settings To adjust camera settings see Changing the Clarity of Your Video e Avoid wearing bright colors all light or all dark clothing or busy patterns such as small checks or narrow stripes Pastels and muted colors look the best on the screen e Use natural gestures when you speak If you re in a conference call review The Etiquette of Video Conferencing and Telepresence 86 Chapter 4 Using Advanced Features Now that you
62. 500 VVX 600 SYMMOPMONETAI POS TIZ OYZIQAEIZ ANAITHZEIS KAI TIZ AOINES SXETIKED AIATAZEIZ THE OAHFIAS 1999 5 EK 140 Copyright Safety and Regulatory Notices Francais French Par la pr sente Polycom UK Ltd d clare que appareil VVX 500 VVX 600 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Italiano Italian Con la presente Polycom UK Ltd dichiara che questo VVX 500 VVX 600 conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE slenska Icelandic H r me l sir Polycom UK Ltd yfir v ad VVX 500 VVX 600 er samr mi vid grunnkrofur og a rar kr fur sem ger ar eru tilskipun 1999 5 EC Latviski Latvian Ar o Polycom UK Ltd deklar VVX 500 VVX 600 atbilst Direkt vas 1999 5 EK b tiskaj m pras b m un citiem ar to saist tajiem noteikumiem Lietuvi Lithuanian iuo Polycom UK Ltd deklaruoja kad is VVX 500 VVX 600 atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Nederlands Dutch Hierbij verklaart Polycom UK Ltd dat het toestel VVX 500 VVX 600 in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk Polycom UK Ltd jiddikjara li dan VVX 500 VVX 600 jikkonforma mal ti ijiet essenzjali u ma provvedimenti o rajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian A
63. 66 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
64. AM Today Location Atrium Organizer Stewart Joan Required Attendees Meeting details Stewart Joan Teresa Swift Nikola Smith Jack Jones Louis Strong Milton Stone Description Le s get together and discuss our progress for the past week 12345 More Actions g lt Tap to join the Tap to see additional meeting meeting numbers Working with Meeting Reminders By default your phone displays a meeting reminder 15 minutes before a meeting starts as shown next Every minute before the meeting starts the phone will emit an alert tone and update the meeting timer If a meeting starts and you haven t joined in the reminder will let you know that the meeting is overdue From the reminder you can e Tap the meeting number on the far left of the reminder to join the meeting e Tap Detail to view specific information about the meeting e Tap Snooze to temporarily remove the reminder from the screen until the next scheduled reminder e Tap Dismiss to permanently remove the reminder from the screen and stop all future reminders for the meeting 110 Chapter 4 Using Advanced Features Weekly Staff Meeting will start in 15 minutes at 11 15am Detail Snooze Dismiss G C Tap to join the Tap to see Tap to remove Tap to remove meeting meeting this reminder all reminders for details this meeting To enable or disable meeting reminders 1 Tap Settings from Home view and tap Basic gt Preferences gt Cal
65. Directory To update your Buddy list 1 From your Contact Directory tap the contact you want to start or stop monitoring 2 From the contact s information screen tap Qj From the Edit Contact screen tap Watch Buddy and enable or disable the field The default setting is Disabled When enabled the contact is added to your Buddy list so you can monitor the contact s status When disabled the contact is removed from your Buddy list and you won t be able to monitor the contact s status 3 Tap Save If you enabled the Watch Buddy setting for a contact the contact will display in your Buddy list To view your Buddy list tap Buddies from Lines view User Tip Dialing Buddies You can quickly dial a buddy by accessing your Buddy list From Lines view tap Buddies tap the buddy you want to call and tap Dial 89 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Blocking Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory If you unblock the contact the contact can add you to their Buddy list and monitor you User Tip How to Access Your Blocked and Watcher Lists To view a list of contacts that can and can t monitor your status do the following e To display contacts that can view your status tap Settings from Home view and tap Features gt Presence gt Watcher List e To
66. Home view From Home view tap the phone line The buddies who are favorites display their status as shown next VVX 500 VVX 600 Close a Close ve Q Milton 2091 exe will Sharp Oy 2092 Os Don Blue sa 2Wong Dure Lauren Pierre Helen Nikola Pierre a a Alexei Bure o WA Gates Gagne Chen Smith J Forest Gagne Jack Jones Ben North se Lisa Wong Jackjones m gt Will Sharp Teresa ouis S wift 72 Strong Nikola Milton Smith ga Dion Stone Lauren o Gate Lisa Wong Tom Davis Helen Chen Jc 2S s Integrating with Microsoft Lync Server Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft Lync From your phone you can monitor the status of your Microsoft Lync contacts For more information on integrating with Microsoft Lync Server see your system administrator or refer to Using Polycom Phones with Microsoft Lync Server Quick User Guide available by navigating to your phone s Support page from the Business Media Phones Support page Recording Calls If the call recording feature is available and you connect a USB flash drive to the USB port on your phone you can record active calls on your phone Recordings are stored as wav files on the USB flash drive You can record up to four hours in one file Web Info How Do I Attach a USB Flash Drive to My Phone To attach a USB flash drive see the Quick Start Guide for your p
67. NG RECEIVING PAGES aia een eae a ena i one en hed 104 Adiusting the Volume OF POGES roseira lass coie ead ADs esd ened es 105 Cnanging Where Pages are PIAVE renr oiire e E EATA edie ee eR am 105 Updating the Default PAGING Group ssssccccsesecccnnesecccsnsececcuseessceusecessusecsssuesesecesecessuecsssuesesessess 106 Updating Paging Group Subscriptions ccccccsesecccseesececsnsececseseescceusecesssecsssueseseeusecsssusecsssueseseesess 106 Allowing Pages to Play During Active Call5 c ccsssscccsseseccnsesececccesececeeseceseusecssseesesecesecstsusecsssunnsss 106 Usine the Cal li Gal csc caious sei oa cow cccasacaies a a a a a a a a 107 Opening and Closing the Calendar ecrin a a vide ea 108 Nayieatine WICC VIEW erario E E T 108 Navigating Day VieWergrrssnenn ennaa N NA 109 Navigating WIECTING VIEW sienna T 110 Workme with Meeting ReEmiNde S nmiinencsniA nra a a N N 110 JOINING Meengs rom tne calenda esnin a NN AAN 111 Using a Mouse and Keyboard with Your Phone cscsccscssessccscsceccccscsceccccccscsccececscscessececsceseesess 113 Starting and Stopping Polycom Desktop Connector s sessseesessresssrererrrrssrreressressereresereesseereserersseees 113 How to Use Your Computer s Mouse and Keyboard with Your Phone ssesesseseseesesrresesrrresrrerereeress 114 Logeine into Phones eccna E E E E A E evanseaas 116 koggine Nand OUTO a PNON Eise S uaaneaseetees 117 Placing Calls from Phones that are in the Logged Out State eeccccesssc
68. NN aran E A EE E A E E T 6 EN T a EE E A E E AE E E E AE N EE E E ea E N E A 7 Understanding Phone Icons and Status Indicators sesessesessssesssoessssesssoessssessssessssesssseossseosessoeees 8 Navigating Your Phone Interface sessssesessesessscessesesssoesosoesssoecssoesssoessssessssessssessssesssssossseossssoseee 9 Entering Data and Updating Fields ccscscscsscscscecsccscscsccccecscnccccecscscescccscecesescecscucescececscesessess 10 Se TNS omore enr CV 90 al Cl ea E EEE 11 Using the Dialpad Keys on the Phone Console ccccccesseccccessccccesececeeececceeeceeeeesecesseecetsugeceeseges 13 Cleaning the Touchscreen s ssssessssessssecsssecsssoesssoeossseossseoessesssssossssossosossssossssoesssossesossssossssoesssoese 14 Registering the Phone s ssesessssesssoessscesssoessscesssoeossoecsssesssoesssoecssseossseossseossssosssscssssossesossssosessosese 14 Configuring Your Phone Using the Web Configuration Utility ccccscscsccscscecsccscscsccccecscsceececs 15 Chapter 2 Using Basic Features ssssesessecessecesoscesoecesoscecescesesoecesoecesosceseecesescesescoesseoeseeoese 17 How Your Phone Handles Calls csccscsecscsccsceccecnccccnccccnccccsceccececcecnccecnceccscescscescsceccscnceecsceess 17 PAIVSW GRIN COINS serene E EE E A sues scnacustaeeieunsscerss 18 A Nere ANOA DEC I eae EE E EE 20 AR NEDE OMA ae A LG EE 21 Answering Calls Automatically sissuserssirsiinsrre inss G
69. NSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal inju
70. No information The following table shows you how to monitor your buddies from your Buddy Status list Home view and Lines view To monitor Do this buddies from Buddy list From Lines view tap Buddies Or from Home view tap Settings and tap Features gt Presence gt Buddy Status Your Buddy list displays as shown next VVX 500 VVX 600 Buddy Status zi Buddy Status 1 Na 1 Ben North Do Not Disturb jack Jones Away f Lauren Gates Available 2 Jack Jones Away Milton Stone Available 3 Lauren Gates Available Nikola Smith Busy Milton Stone Available 5 Teresa Swift No Not Distiurh Dial Lines view From Home view press G2 If Lines view doesn t display swipe the screen The buddies who are favorites display their status as shown next VVX 500 VVX 600 10 57 AM 10 57 AM gt lt a ye Milton a 2091 _ Will Sharp a Don Blue Z Wong Bure Stone Lauren Pierre Helen prea Give Nikola F Pierre K J Gates Gagne Chen on j Smith J Forest Gagne es en Nortt sa Wong Teresa Louis j Jack Jone Ben North Lisa Wong Jack Jones a te Will Sharp Nikola Al Dion Milton Lauren Gates Smith Stone Lisa Wong Tom Davis Helen Chen New Call Forward DND My Status Buddies New Call Forward DND My Status Buddies 91 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To monitor Do this buddies from
71. Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Restarting the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting Caution Restarting Your Phone e Before you restart your phone contact your system administrator If your phone is malfunctioning you may be able to restore normal operation without restarting the phone In addition your administrator may want to troubleshoot your phone before you restart it e If you need to update your phone s configuration don t restart your phone To update the phone s configuration see Updating Phone Configuration To restart the phone 1 Tap Settings from Home view and tap Basic gt Restart Phone The message Are you sure displays 2 If you still want to restart the phone tap Yes The restart process begins The process ends when the default Home screen displays Updating Phone Configuration Your system administrator may ask you to update your phone configuration You may be able to do this without restarting your phone To update your phone s configuration 1 Tap Settings from Home view and tap Basic gt Update Configuration The message Are you sure displays 2 To update the configuration tap Yes The configuration is updated Your phone may restart depending on the phone settings that have changed 134 Chapter 6 Administrative Tasks Testing Ph
72. Press gt to display a different view e Swipe to switch between two views If you re in Home view and press the Idle Browser may display Swipe the screen to display Lines view Tap a call to highlight it The soft keys apply to the highlighted call Tap the menu item or option Tap xi Tap the icon soft key menu item or option If an item in a list has a number next to it you can press the corresponding number on the dialpad to select the item If a More soft key displays in the far right of the soft key area as shown next there are additional soft keys available but you can t see them Tap More to view the additional soft keys New Call Forward More Tap to see more soft keys Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Entering Data and Updating Fields You can enter information and edit fields using the onscreen keyboard or using the dialpad keys on the phone console Before you use the onscreen keyboard or the dialpad keys to enter information in fields you can tap the Encoding or Mode soft key to specify how you want to enter information e Mode enables you to enter just numbers or text in title case lower case or upper case characters e Encoding enables you to enter alphanumeric and special characters including all the options available when you tap Mode as well as characters in special languages The following tables list
73. Q Polycom Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide UC Software 4 1 3 February 2013 1725 44635 001 Rev B Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Copyright 2013 Polycom Inc All rights reserved 6001 America Center Dr San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Trademarks POLYCOMB the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries
74. Tap Settings from Home view and tap Features gt User Login gt Log in 2 From the User Login screen enter your user ID and password and tap Log in Default passwords are preset at the factory to the numerals 123 However your system administrator may have changed this for security reasons If your login credentials are accepted the phone updates to display your personal phone profile If your credentials are not accepted the message User login failed is displayed and the User Login screen displays again If you need to confirm your credentials ask your system administrator To log out of a phone 1 From Lines view tap Log out Or tap Settings from Home view and tap Features gt User Login gt Log out The Logout screen displays with a confirmation message 2 Tap Yes Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users Placing Calls from Phones that are in the Logged Out State If a phone doesn t require a user login you can use the phone to place calls to any number even though the phone may be in the logged out state If a phone requires a user login you may be able to place calls to authorized numbers when the phone is in the logged out state If your system administrator has set up emergency numbers on the phone you can place calls to the standard emergency number such as 911 and up to five oth
75. Tap to see recent calls Tap to see Favorites Tap to access messages Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Home View You can display Home view shown next by pressing Home view displays your phone line and icons you can tap to access phone features settings and information At the bottom of Home view is a Page Indicator that you can press and hold to control how many icons Home view displays VVX 500 2091 12 23 PM a a T o New Call Messages Directories Page Indicator VVX 600 2092 v OC MM t SA as New Call Messages Directories Page Indicator To show all Home view icons shown next press and hold the Page Indicator shown above Press and hold the Page Indicator again to view fewer icons VVX 500 1 16 PM a se New Call Messages Directories Forward Pe Ff DND Settings Applications Calendar or left Home view displays the following icons VVX 600 Messages Directories T S Settings Applications Calendar User Tip Displaying Additional Home View Icons Instead of pressing the Page Indicator to view additional Home view icons swipe the screen right e New Call Tap New Call to display the Dialer so you can place a call e Messages Tap Messages to access your voicemail e Directories Tap Directories to access your Contact Directory and Recent Calls list You may also be able to a
76. V a gt SiR VEL CE RANSe SRST ETTE AET RARAS TELORUN OLT PSU VCCI B 141 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables The VVX 500 and VVX 600 are rated 48Vdc 0 375A When used with the optional external power supply PSC18U 480 or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 48V min 0 38A The VVX Camera is USB powered 5VDC 0 5A only Russian Compliance VVX 500 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity A CN4 5520 valid until 15 11 2014 VVX 600 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity 4 CN4 6013 valid until 27 11 2015 New Zealand Telepermit VVX 500 PTC 220 11 098 VVX 600 PTC 220 12 058 Special Conditions for this User Guide e PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the p
77. Volume keys CL I to raise or lower the volume of the broadcast If you adjust the volume of a non emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However only system administrators can adjust the volume level of an Emergency broadcast Changing Where Broadcasts are Played While you send a broadcast you can pick up the handset or press or and continue speaking You can also press to mute your audio so that the people receiving your broadcast won t hear anything This behavior is similar to a phone call When you listen to a broadcast you can pick up the handset or press or and continue listening to the broadcast 102 Chapter 4 Using Advanced Features Updating the Default Channel If you press and hold Talk your broadcast will automatically transmit on the default channel Channel 1 If you want you can change the default channel To update the default channel 1 Tap Settings from Home view and tap Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen tap Default Channel and tap the number of the channel you want to use Updating Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel To subscribe to additional PTT chan
78. able Storage Media gt Picture Frame Your pictures will display one by one 2 Toseta picture as the background picture for your phone wait for the picture to display and tap EZ Or tap one of the arrow icons I to display the picture and tap B Home view updates to display the background picture you selected To reset your background image to the default select Default from the Background screen Displaying Screen Savers Another way to personalize your phone is to use the pictures stored on a USB flash drive as a screen saver The screen saver will automatically start each time your phone is idle a certain amount of time You can stop the screen saver at any time by tapping the touchscreen If your phone is idle again for a specified period of time the screen saver will start again User Tip Using Your Phone as a Digital Picture Frame If you wish you can use the Picture Frame feature to set a single picture to display or have all pictures display in slide show style This avoids the need for you to set up a screen saver that automatically starts each time your phone is idle a certain amount of time For more information see Using the Phone as a Digital Picture Frame Setting Up Screen Savers To set up a screen saver of your pictures you need to set up certain screen saver settings place your pictures on a USB flash drive and attach the USB flash drive to the phone The phone can only display the screen saver when t
79. al Full Cropped The following graphics show how normal full and cropped modes display for full screen video Normal 66 Chapter 3 Using Video and the Polycom VVX Camera To change how video calls display 1 Tap Settings from Home view and tap Basic gt Video gt Video Screen Mode 2 From the Video Screen Mode screen tap and then adjust the following settings o Video Screen Mode Window Adjusts the video image that displays in the call window Select from Normal Full or Crop The default setting is Normal o Video Screen Mode Full Screen Adjusts the video image that displays on the full screen Select from Normal Full or Crop The default setting is Normal 3 Tap Save Setting the Call Rate for Video Calls You can set the maximum call rate for all video calls The maximum call rate specifies the maximum bandwidth a video call can use Troubleshooting Why Can t Select the Call Rate Want Your system administrator can set a maximum call rate for video calls If your system administrator sets a limit you won t be able to select a call rate above this limit To set the maximum call rate to use for video calls 1 Tap Settings from Home view and tap Basic gt Call Rate 2 From the Call Rate screen tap the maximum call rate you want to use for video calls The default setting is 512 kbps 67 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User
80. and enter information in the Main Browser Navigating the Main Browser Navigation icons enable you to view previous Web pages refresh the current page return to the Main Browser s Home page or go back to your phone s Home screen Tap this C Bae eo g 98 To do this Go back to the previous Web page Refresh the current Web page Stop refreshing Return to the Main Browser s home page Display the toolbar permanently so it doesn t hide every three seconds When the toolbar is permanently enabled the icon changes to A Enable the toolbar to hide every three seconds To display a hidden toolbar you ll have to press the touchscreen until the toolbar displays Return to the phone s Home screen Chapter 4 Using Advanced Features Entering Information in the Main Browser Editing icons enable you to enter information in text boxes To display the editing icons tap a text box in the Main Browser Tap this To do this Select lower case upper case or numerical mode or a special character encoding Display an onscreen keyboard so you can enter numbers letters and characters in a text box Hide the editing icons and display the navigation icons Broadcasting Messages Using Push to Talk and Group Paging The Group Paging feature enables you to make pages one way audio announcements to users subscribed to a page group The Push to Talk PTT feature is a collaborative tool th
81. and you ll be able to use your mouse and keyboard with your phone If the icon doesn t change contact your system administrator o 0B lol B Customize To quit Polycom Desktop Connector 1 Right click the red Polycom Desktop Connector icon in the Windows system tray and select Exit 2 The message Are you sure you want to stop Polycom Desktop Connector Server displays Click Ok to confirm your action The icon is removed from the system tray and the application is terminated You won t be able to use your mouse and keyboard with your phone Note Do Have to Start PDC Each Time Restart My Computer Once you set up and start PDC on your computer it will automatically start each time you restart your computer How to Use Your Computer s Mouse and Keyboard with Your Phone When PDC is enabled you can use your mouse and keyboard to navigate menus make option selections and enter text and numeric values as an alternative to using your phone s keypad interface For example you can use your mouse and or keyboard to select and copy text from your computer and paste it into the editable fields on your phone s screen To display the mouse pointer on your phone s screen drag the mouse pointer beyond the edge of your computer screen in the direction of your phone screen When you see the mouse pointer on your phone screen you can start selecting items and entering data in fields that have a flashing cursor T
82. any active call on hold A held call displays in Home Lines and Calls view as follows VVX 500 ya an 3 48 PM a Held call OQ 20 gt en will Sharp wo detest eld ca 5 di i p Lauren ica or Gate Held call in Home view O Ikona i orest R dp j ckjones e ores Held call g Lines view i mith Calls view Resume New Call Transfer Confrnc Resume New Call Transfer Confrnc pm Hold Lauren Gates New Call Messages DND Settings Applications Calendar wm N Line 2092 Don Blue s Held call ia x Hold Lauren Gates indicator A A Alexei Bure A Held call Forest J Pierre Gagne in puis PB pe Held call Lines view in tauren o Lisa Wong O tom Das Helen Chen Calls view Gates a jack jones Applications Calendar 2 Resume New Call Transfer Confrnc Resume New Call Transfer Confrnc To hold a call e From Active Call Lines or Calls view tap Hold If you re in Calls view be sure to highlight the call first To resume a held call Do one of the following e From Lines view tap Resume If there s more than one held call on the line the last call that you held will be resumed If you have multiple lines and you tap Resume the last call that you held on either line will be resumed Or e From Calls view tap the call to highlight it and tap Resume 33 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Transferring Calls When you
83. any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium
84. art deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned 137 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polyc
85. at enables you to exchange broadcasts to users subscribed to a PTT channel much like a walkie talkie Your system administrator can set up both features on your phone Your system administrator can define up to 25 paging groups for Group Paging mode or Channels for PTT mode Your system administrator may assign a label to each group or channel that easily identifies the phones in the group or channel such as All HR Dept Shipping Staff or Executives Each group or channel will have one of the following priorities Normal By default broadcasts sent to Groups Channels 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the same group channel at the same time the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state By default all phones are configured to receive broadcasts sent to Group Channel 1 Priority By default broadcasts sent to Group Channel 24 are considered Priority broadcasts A Priority broadcast will interrupt Normal broadcasts or active calls All phones receive Priority broadcasts unless Do Not Disturb is enabled Phones play Priority broadcasts at the phone s current audio level Emergency By default broadcasts sent to Group Channel 25 are considered Emergency broadcasts An Emergency broadcast will interrupt Normal broadcasts Priority broadcasts and active calls and plays out at near maximum volume even if Do Not Disturb is turned on 99
86. audio only e Outgoing call e Audio call is connected e Video is muted e Held call e Camera shutter is open but video is not enabled and camera is not selected 69 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide VVX Camera Messages Message VVX Camera attached Firmware sync in progress do not remove camera VVX Camera firmware sync complete Camera ready VVX Camera firmware sync complete Contact administrator to enable video VVX Camera firmware sync complete Camera rebooting VVX Camera firmware sync complete Video available when next idle VVX Camera attached camera ready VVX Camera attached Contact administrator to enable video VVX Camera attached Video available when next idle VVX Camera removed VVX Camera is not connected 70 What to Do Your camera is upgrading Do not remove your camera during this process You ll know the upgrade is complete when you receive either a firmware sync complete or upgrade failed message For more information on the firmware sync complete or upgrade failed message locate the message in this table Indicates that your camera is ready to use Indicates that your camera is ready to use However your phone isn t enabled to send and receive video See your system administrator Indicates that the camera firmware sync is finished and your camera is in the process of reboo
87. c gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen scroll to Accept While Busy and enable or disable the setting The default setting is Disabled When enabled your phone will accept and play pages while you re in an active call When disabled your phone won t play pages while you re in a call but will hold them as Pending instead Chapter 4 Using Advanced Features Using the Calendar If your phone is configured to connect to the Microsoft Exchange Server you can view and join meetings scheduled in your Microsoft Outlook application from your phone If your phone is configured to connect to the Microsoft Exchange Server and the Polycom Conferencing for Microsoft Outlook software feature is installed at your site you can schedule meetings using Polycom Conferencing for Outlook Your system administrator has assigned you login credentials a domain user name and password so you can access the Calendar from your phone To use the Calendar feature the phone must have your correct Login Credentials Troubleshooting What Happens if My Phone Has the Wrong Login Credentials If your phone has incorrect Login Credentials or you need to re submit them the following happens e The message Login Credentials have failed Please update them if information is correct displays on the screen e Anicon P displays under the time in the status bar to war
88. cal File 2 Tap the background image you want Using One of Your Own Pictures as the Background Picture You can use a picture that is stored on your USB flash drive as the background picture on your phone When you set one of your pictures as the background picture the picture will display as Local File in the Backgrounds list Before you can set a picture on your USB flash drive as the background picture confirm the following e The picture is on a USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the picture is in on your USB flash drive For more information on placing a picture on your USB flash drive connecting the USB flash drive to your phone and specifying a folder see Displaying Screen Savers Note Restrictions for Background Images When you use one of your own pictures as the background image keep in mind the following e Progressive or multiscan JPEG images are not supported e The phone screen size is 320 x 240 pixels for the VVX 500 and 480 x 272 for the VVX 600 Smaller images will be centered and surrounded with black space Larger images will be scaled proportionally to fit the screen Horizontal or vertical black bars may be added to preserve the original aspect ratio 126 Chapter 5 Customizing Your Phone To use a picture on your USB flash drive as the background picture on your phone 1 Tap Settings from Home view and tap Features gt Remov
89. ccccssseccccssecccceneccccesececeesececceeceeeeuseceseunecesseecessegeeeeten 129 Using the Phone as a Digital Picture Frame ccscscsssccscscscsccscsccccccscsceccccccscscescccscsceccececscsceesecs 129 Using Power Saving Mode ssessssescessessesoesoecoscsescesoessessesoesoecssscesosscesoessesoesososssssoesossoesoessesessses 130 Changing Your Office HOU S wcscacoues Goachiosacecesbdoacodenadedeumagiewsautatndeamedeeeadwoateceins E ANESSE 131 FVIII PINCO oaa E E 131 Chapter 6 Administrative Tasks sesessesesssoessscecescesessesesoecsessecessecesoecesescesesoesescecseoesesoese 133 Investigating Phone Warnings sessssesessecessesessecssseoesseossseossosossosossssossssoesssossssossssoecsssososssesssseo 133 Restarting the PINON Goose cect acc nce cin secs sac une EE ASi 134 Updating Phone Configuration ssssessssesessesessecsssecesssoesseossssossosoesssoscssoesssoscsssssssssecssososssesseseo 134 Testing Phone Hardware sessesessesesssoessssesssoessssesssseosssesssseoesosossssoesosossssossssoesssoesssosossoessssesseses 135 Copyright Safety and Regulatory Notices ssesessesesesoesesoesesoecesoscessecesoscesseoecsecesssceseeoese 137 Service Agreements ss ssessessessessessessesseoseoseosesseeseeseeseeseestesresresresresressrsreoreorroreoseoseoreoseoseoseeseeseeseo 137 GOV SIV LIW ea 137 Haon o a o y e E E 137 Polycom Limited Warranty and Limitation Liability seeeeueeeeeseseensereenssrrrssr
90. cccessececeeseceeeeeeceeeeeseeeees 118 CHANGING YOUR PaSSW OL C ax icctsteucarcictcl tess a E 119 LOCKING the POMC sinenrandei a a cede vince cceuwancnenes vss E N EE E NE A R 119 About Your UserPIsSSWOrd eaii aT a a a AR 119 L cking and Unlocking Your PRONE esiisa an a A A a S 120 Calling and Answering from a Locked PhOne ccccccssseccccesececcesscceeeesececsesecesseeceeeeesceesaesecetseneses 121 Accessing Features with Your Login Credentials cscsccscssscsccscscsccccccscsccccccscsccscccscsceseccecscesees 121 vi Contents Chapter 5 Customizing the Phone s Display ccscsccscscessccscsccccccscsccccccscsceccccecsceseececsces 123 Changing the Language on Your Phone sccscscscsecscsceccccccscsccccccscsceccececscsccececscscescccscsceseccecnces 123 Changing the Time and Date Display csccscscsssccscscsccccccscsccccccscscescccecscsceccecscssescecscsceseesecsces 123 Changing the Backlight ccconuesaccsecsayssasecosacnacenscaesuuneccaonsanesastuenacancenonsosteceeccsausnesususonecnactenaesseaneasonns 124 Changing the Background Picture cscscscsccscscecsccscsceccccccscsccccecscsceccececscececcecscuceceececsceseececnces 125 Using One of Your Own Pictures as the Background PICtUre csscccccsssceeeeesececeeeceeeeeceeseeeeeeees 126 Displaying Screen SAVES snsssssoisrvsnsves doianian iaa iaaa 127 Setin Up Seen SIVETS arrere ore O 127 Interrupting and Disabling Screen SaVers c
91. cccscsceceeeecs 99 Pushto Valk MOTE aceia a N cated ankueidebusguetdoauteiete seus akedavkanteaoenaneiavai ee 100 Sending and RECEIVING PTT BIOGOCOSES eesiicciiniheritacdsdeclasaneayedebwndaeeniesilonedealaavaedileddosddansbeptiadyees 100 Sendine PTI Broad CAS nuen ann nasec toads cache A REN 100 Receiving PIT BROADCASTS icuicicccsecsecc es axccenchets atsauee osu igss N 101 Receiving PTT Broadcasts When You re Not in an Active Call ccccccccccceesecesecsceesseeeseeeness 101 Receiving PTT Broadcasts During Active Calls cccccccssseccccsssccecesececeesececeeeeceeseeeceseeneceseeges 101 REDIVING to PTT Broadcasts ciictasacaies a yatstest ductange E ETTE Aedes eaneadeoln esd Rhea sewed ance eveselebeck 102 Enang PIT BIO OCCOSES sonerie dietesla ad tac setae OE O OOE 102 Adjusting the Volume Of PTT Broadcasts cccccsessececseseccccesececceesececssecesausecsssuesesecsusecesseseesssuesess 102 Changing Where Broadcasts are Played cccccseeeccccnesecccesecseceesececeusecscsusecsssussesssausecessusecsssuegess 102 Updating the Default CHONNED nesta tseachtain es 103 Updating Channel Subscriptions cccccceesecccseseesccesecccsuseceecuseesscuusecessusecsssuesesecesecstsusecsssueseseseess 103 Allowing PTT Broadcasts to Play During Active COIIS ccccccseesecccesececssececceesesecsesecsssesecssseesess 103 Group Pid NS VO CC ease eset ai cates ee tanes ee dty hates cone eee ice eats een case et ees he heen 104 SENOING G
92. ccess a Corporate Directory and a Buddy Status List if they re set up on your phone e Forward Tap Forward to set up forwarding options for incoming calls Chapter 1 Getting Started e DND Tap DND to toggle DND Do Not Disturb on or off When DND is enabled your phone won t ring and incoming calls will go to voice mail e Settings Tap Settings to access phone features and settings to customize your phone Additional icons may include e Applications Tap Applications to access a menu of custom applications See your administrator for information about any specific applications listed in this menu e Calendar Tap Calendar to show a calendar with your meeting details Using the Calendar feature you can join meetings directly from your phone From Home view tap the phone line to display additional phone lines that may be set up for your phone and favorites shown next From this screen tap a phone line to open the Dialer or tap a favorite to dial the favorite To display the Home view icons again tap Close VVX 500 2091 will Sharp Lauren Helen Gates ack jones 5 J J Strong Nikola Smith Lines View Forest Al Dion A Wong VVX 600 Close Milton Stone Don Blue Z Wong Pierre Gagne Jack Jones Louis Strong Will Sharp Lauren Gates Lisa Wong Tom Davis Helen Chen settings Applications Calendar e Lines view shown next is your phone s default display To display Lines view
93. conference call on hold you place the other two people in the call on hold No one in a held conference call can hear each other To hold just one person see Managing Conference Call Participants To place a conference call on hold e From Active Call Lines or Calls view tap Hold If you re in Calls view be sure to highlight the conference first The other two people in the conference are held The following example shows a held conference in Calls view Oy Line 2091 Hold Conference Resume New Call Split To resume a held conference call e From Lines or Calls view tap Resume 36 Chapter 2 Using Basic Features Ending Conference Calls To end a conference and your connection to the other people tap End Call By default when you tap End Call the other two people remain connected However your system administrator may have set up your phone so that all connections end To end a conference call e From Active Call Lines or Calls view tap End Call The conference call ends By default the other two people remain connected Splitting Conference Calls into Two Held Calls When you split a conference you end the conference and place the other two people on hold You can split an active or held conference call To split a conference call e From Active Call Lines or Calls view tap Split The conference call ends By default the other two people are held Managing Conference Call Participants
94. cscscscsccscsceccccccscsccccecscsccccccscnceccecscsceseccecnces 87 Using BUGGY VISES doscgccecastco tenes sdaswact inven cm sacacactsapesanoumeenossbushoncicss tens aad cncnsdeterasasasvarsecanseesaueleee eon 87 ETOAC VOUN SIS sais rt ttre rest eatin ne E A vet eaves ee pest beeen 88 Setting Up and Managing a Buddy List cccccssscccesecccesecceeneeceenceeeeececeueceneueceseeeesencessuecessecensness 89 Blocking Contacts from Viewing Your StatuS cccccssscccccsseccccessccecesececseececeeeeceeeeeseceesunecessueeceeseees 90 Monno BUNS naren EE EAE EE EEES 90 Integrating with Microsoft Lync Server ccscsccccscscecsccscscsccccccscsccscecscscececcecsceseccecscsceccececscesescess 92 Rec rding Calls srssineseiossrecdiiesnnnssnn a iaaiiai 92 Playing Back Recorded CallS ssesessesessssessssessssesesoessssessssessssecssseossoeossseossosossseossseoesosossssosessoseee 95 Using the BI OW SON iciisssrscsscissicccssstassnsssnidoienseicduaussdasnoraekdaanooa dinorni duaan iekrita a rinnad osica sineira 97 Navigating the Main BrOWSeT scccdsaenicestcvasadcncepiedannewedaciac Seasiciessadonsavsecshievececioad E 98 Entering Information in the Main BrowSer cssccccssseccccsseccccesscccceseceeeeseceeeeeceeseeseceseeecessugceesenes 99 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Broadcasting Messages Using Push to Talk and Group Paging scsccscssscsscscsccccccscscec
95. ction you ll learn how to e Update your presence status e Set up and manage a Buddy list 87 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide e Block people from monitoring your status e Monitor your buddies from your phone Note Buddies and Microsoft Lync Server If your phone is configured to work with Microsoft Lync Server the way you manage buddies is different For more information see Using Polycom Phones with Microsoft Lync Server Quick User Guide available by navigating to your phone from the Polycom Business Media Phones Support page Updating Your Status Update your status so that other people can monitor your status from their phones When you update your status your status is automatically sent to the people watching you You can update your status to one of the following e Online e Busy e Be right back e Away e Onthe phone e Out to lunch e Donot disturb Your phone also sends certain status information to the people watching you automatically such as if you re in a call enabled Do Not Disturb on your phone or your phone is offline because you restarted it For example if you enable the Do Not Disturb feature on your phone your availability automatically updates to Do Not Disturb When you select a presence setting other than online the setting scrolls under the time display on the status bar as shown next A 24 DA Note Your Prese
96. d Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Handling Video During Calls During a video call you have the option of viewing video on the full screen shown next instead of in the smaller call window To view full screen video Do one of the following e From Active Call or Calls view tap r shown next You can also tap the video area to view video on the full screen 10 00 AM 4 13PM HO an HD Line 2092 1 3 calls To Lauren Gates TT 11 59 2076 em LA Hold Milton Stone Yf 0 41 To Lauren Gates 2082 x Hold Teresa Swift 11 29 2091 z End Call Transfer Confrnc End Call UELS Confrnc Tap to view the full screen video Or e From Active Call or Calls view tap Video and tap Full Screen 62 Chapter 3 Using Video and the Polycom VVX Camera Full screen video displays Call details display at the bottom of the screen along with an icon that you can tap to exit full screen mode as shown next The call details display for five seconds and then disappear To see the details again tap the screen HD a You can set up your phone to automatically display all video calls not just the one you re in in full screen mode For more information see Viewing All Video Calls on the Full Screen Handling a Mixture of Video and Audio Only Calls If you have multiple calls you can easily manage a video call from Calls view From Calls view you can quickly
97. e If the Bluetooth settings don t display on your phone check that your administrator has enabled the Bluetooth feature on your phone If the feature is enabled make sure you have turned the Bluetooth option on see Turning On the Bluetooth Option 28 Chapter 2 Using Basic Features To pair and connect your Bluetooth headset with your phone 1 Turn your Bluetooth headset on and place the headset in discovery mode To place your headset in discovery mode refer to your headset documentation 2 From Home view tap Settings gt Basic gt Bluetooth Settings gt Manage BT Headsets A list of all paired and connected headsets displays as shown next The icon next to each headset indicates headset status o Bluetooth icon EJ indicates that the headset is paired but not connected o Bluetooth Headset icon ES indicates that the headset is both paired and connected In the following example the first headset is paired but not connected and the second headset is both paired and connected Back Manage BT Headsets 1 Jabra EXTREME2 v2 7 amp Paired headset 2 nuvi 3838819172 3 Paired and connected headset Remove Connect Device Info 3 Doone ofthe following o If your headset is listed but it s just paired and not connected that is it has next to it go to step 5 to connect it Or o If your headset isn t listed find the headset by tapping Scan Make sure your headset is in discovery mode before you
98. e add it and connect it again To disconnect your headset e From Home view tap Settings gt Basic gt Bluetooth Settings gt Manage BT Headsets From the Manage BT Headsets screen tap your headset and tap Disconnect Your headset remains paired to your phone but is no longer connected To connect it to your phone again tap Connect Timesaver How to Quickly Connect and Disconnect Your Headset You can quickly disconnect your headset by turning your headset off When you turn it off the message Headset removed displays When you turn your headset back on the headset will be connected again To remove your headset 1 From Home view tap Settings gt Basic gt Bluetooth Settings gt Manage BT Headsets 2 From the Manage BT Headsets screen tap your headset and tap Remove Your headset is removed from the list and is no longer paired or connected with your phone 31 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Responding to Incoming Calls While your phone rings you can do the following e Temporarily ignore the call before answering it e Reject the call so it goes directly to voicemail e Forward the call to another person Ignoring Incoming Calls Ignore or silence a call to stop your phone from ringing Even though the call is ignored your phone will still display the incoming call notification so you can still answer the call To ignore or si
99. e Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout You can also specify a separate timeout period that applies after you press a key or tap the screen This is called the User Input Idle Timeout You can choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you re actively using the phone power saving mode won t initiate as often User Tip Determining Which Idle Timeout Applies If you press a key or tap the screen the idle timeout period that applies User Input Idle Timeout or Office Hours Off Hours Idle Timeout will be the timeout with the highest value 131 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To change timeouts 1 Tap Settings from Home view and tap Basic gt Power Saving gt Timeouts 2 Tap Office Hours Idle Timeout and enter the number of minutes the phone should wait during office hours before starting power saving mode Enter a number between 1 minute and 600 minutes The default is 10 minutes 3 Tap Off Hours Idle Timeout and enter the number of minutes the phone should wait during off hours before starting power saving mode Enter a number between 1 minute and 10 minutes The default is 1 minute 4 Tap User Input Idle Timeout and enter the number of minutes the phone should wait after a key press or screen tap before starting power saving
100. e call or if you re recording If you try to the message Action aborted displays If all calls are held you can start playing a recording However if you resume a call playback will stop Using the Browser If your phone is idle you may be able to view an Idle Browser non interactive Web content on the idle screen as you navigate between Home and Lines view To see the Idle Browser press from Home view Swipe the screen to switch between the Idle Browser and Lines view If your phone has calls the Idle Browser won t display 97 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To view an interactive Main Browser tap Applications from Home view From the Main Browser you can e Tap hyperlinks to view more Web pages e Tap a text box and enter information by using the dialpad keys on the phone console or the editing icons e Move around by swiping your finger up down right or left Scrolling indicators on the screen indicate your position on the Web page To stop a scrolling page touch the screen Navigation and editing icons shown next display in a toolbar along the bottom of the Main Browser The toolbar hides after it displays for three seconds unless you ve touched a text box that requires input You can also display or hide the toolbar by pressing the touchscreen until the toolbar displays or hides The following sections describe how to navigate
101. e entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease 124 Chapter 5 Customizing Your Phone The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity By default after the phone is idle for 40 seconds the backlight dims To change the backlight intensity 1 Tap Settings from Home view and tap Basic gt Backlight Intensity 2 From the Backlight Intensity screen tap Backlight On Intensity 3 From the Backlight On Intensity screen tap the intensity you want and tap Back The default is High 4 From the Backlight Intensity screen tap Backlight Idle Intensity 5 From the Backlight Idle Intensity screen tap the intensity you want and tap Back The default is Low 6 From the Backlight Intensity screen tap Maximum Intensity 7 From the Maximum Intensity screen tap Up or Down or drag your finger along the slider to increase or decrease the maximum intensity the screen can display To change the Backlight Timeout 1 Tap Settings from Home view and tap Basic gt Backlight Timeout 2 From the Backlight Timeout screen tap the number of seconds the phone will be idle before the backlight dims The default is 40 seconds Changing the Background Picture You
102. e page displays as a Pending page To listen to the page tap the page and tap Accept Or hold or end the call If the page is a Priority or Emergency page the page immediately plays You ll hear both the original call and the page To hear just the page hold or end the call Adjusting the Volume of Pages You can adjust the volume of pages while they play During a page press one of the Volume keys CL I to raise or lower the page volume If you adjust the volume of a non emergency page your phone will use the adjusted volume for subsequent non emergency pages However only your system administrator can change the volume of an Emergency page Changing Where Pages are Played While you send a page you can pick up the handset or press or and continue speaking You can also press to mute your audio so that the people receiving your page won t hear anything This behavior is similar to a phone call When you receive a page the page is always played through the phone s speakerphone you can t play it through your handset or headset 105 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Updating the Default Paging Group If you press and hold Paging your page will automatically go to the default paging group Paging Group 1 If you want you can change the default paging group To update the default Paging Group 1 Tap Settings from Home view and tap Basic gt Prefer
103. e person from the conference end the conference call and create an active call between you and the person still in the call Tap Information to view information about the person and their call status When you tap Information a popup displays listing the person s information as shown next Participant Info 1 Name Lauren Gates Number 2076 Line 1 MediaFlow Send Receive Audio Rx Codec G 722 1C Audio Tx Codec G 722 1C Hold No Held No ga sj oo in fe w Po 9 Far Mute No 10 Video Capable Na 11 Active Video No Tap Back to exit the conference management function Chapter 2 Using Basic Features Changing the Way Calls are Answered Change the way calls are answered by doing the following e Forwarding all calls to another person e Rejecting calls from a contact e Diverting calls from a contact to another person e Temporarily refusing all calls by enabling Do Not Disturb Forwarding All Calls to Another Person You can set up your phone to forward all calls to another number even if the Do Not Disturb feature is enabled Call forwarding is not available on shared lines User Tip Forwarding Calls on a Call by Call Basis You can choose to forward a call as your phone rings For more information on forwarding calls on a call by call basis see Forwarding Incoming Calls to Another Person Note Call Forwarding and Microsoft Lync Server If your phone is confi
104. ecifically noted in this guide both phones operate in the same way and the information in this guide applies to both phones e Tap This term refers to touching an item on the screen with your finger and then lifting your finger e Press This action refers to depressing a key on the keypad or pressing a screen item for a second or two e Press and hold When you press and hold a screen item you need to touch the screen for a second or two before lifting your finger About This Guide Tap Submenu gt Submenu gt Submenu This convention describes how to access submenus Each submenu name is in boldface and separated by a greater than symbol If the instructions indicate to tap Basic gt Preferences gt Language tap the Basic submenu tap the Preferences submenu and tap the Language submenu Highlight This action refers to tapping an item on the screen so that its appearance brightens Soft keys apply to highlighted items Select Selecting an item on the screen refers to tapping the item so that another screen opens Views Your phone has four main views Home Calls Active Call and Lines the default view A view is a specific screen on the phone interface that provides unique information and enables you to perform specific tasks Dialpad The dialpad is the area of the keypad you use to enter numbers and characters The dialpad consists of all the number keys as well as the asterisk and pound keys Scroll This actio
105. eive broadcasts during active calls You ll receive broadcasts on the channels you re subscribed to as well as Channel 24 the Priority channel and Channel 25 the Emergency channel If you ve enabled Do Not Disturb on your phone you ll only receive Emergency broadcasts Non emergency broadcasts won t display or play on your phone When a broadcast ends your phone emits an end of transmission beep and enters a 10 second waiting period During this period you can respond to the broadcast see Replying to PTT Broadcasts Receiving PTT Broadcasts When You re Not in an Active Call If you receive a broadcast and you re not in an active call the broadcast immediately plays regardless of the broadcast priority Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you re in an active call depends on the broadcast priority and if you re allowed to receive a broadcast when you re in an active call If the broadcast is a Normal broadcast e lf your phone is set to receive broadcasts during active calls the broadcast immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call 101 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide e lf your phone isn t allowed to receive broadcasts during active calls the broadcast displays as a Pending broadcast To listen to the broadcast hold or end
106. elp Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant 139 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branch doit tre install e pres de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada CE and VCCI Mark The VVX 500 and VVX 600 are marked with the CE mark This mark indicates compliance with EC Directive 1999 5 EC The VVX Camera is marked with the CE mark This mark indicates compliance wit
107. ences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen tap Default Group and tap a new paging group number The default paging group is 1 Updating Paging Group Subscriptions By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send pages to and receive pages sent to these groups You can change which groups you re subscribed to However you can t disable your subscriptions to Paging Groups 24 and 25 To update your Paging Group subscriptions 1 Tap Settings from Home view and tap Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen tap Group Subscriptions 3 From the Group Subscriptions screen tap the group you want to subscribe to and tap Yes Allowing Pages to Play During Active Calls The Accept While Busy option determines what happens when you re in a call and receive a page If you enable the option a page will interrupt telephone calls and you ll hear the audio of both the telephone call and the page If you disable the option the incoming page will be held in a Pending state it won t disrupt the telephone call and you won t hear the page To hear the page tap the page and tap Accept the telephone call will automatically be held Or hold or end the telephone call To allow or disallow pages to play during an active call 1 Tap Settings from Home view and tap Basi
108. endar Settings 2 From the Calendar Settings screen tap Reminder and enable or disable the setting The default setting is Enabled When enabled your phone will display reminders for all meetings When disabled the phone won t display reminders for any meeting Troubleshooting Why Don t My Meeting Reminders Display If you ve enabled meeting reminders but your phone isn t displaying them make sure that your Login Credentials are correct see Accessing Features with Your Login Credentials Joining Meetings from the Calendar You can join meetings from the Calendar in two ways e From a meeting reminder e From Meeting view 111 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To join a meeting from a meeting reminder e From the reminder tap the meeting number that displays at the far left of the reminder as shown next If you want to use another number to join the meeting and the meeting organizer has specified alternate meeting numbers you can call tap Detail from the reminder as shown next The Calendar displays Meeting view which may list alternate numbers you can call To dial these numbers tap More Actions and tap one of the numbers Weekly Staff Meeting will start in 15 minutes at 11 15am Detail _ 7 Dismiss Tap to join the Tap to see additional meeting meeting numbers To join a meeting from Meeting view 1 From Day view tap
109. enter information in a specific way for example in upper case only and using the ASCII format tap and select the options you want as shown next 5 ASCII Abc Latin 2 abc CLO D 3 ABC g Cyrillic 9 yy Unicode Tap ca can en or m to select alphabetic numerical upper case or lower case mode For more information on these keys see the table below 11 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide 3 Press your finger on the character you want The character will display in a magnified view on the screen as shown next To enter the character lift your finger If you don t want to enter the character drag and lift your finger wleleitiqgjulifo e 4 When you finish entering information tap RA 5 Tap Save Use the tips in the following table to enter information using the onscreen keyboard If you want to Do this Select an Encoding option title case upper Tap and tap the Encoding options you want case lower case numbers only ASCII Latin Katakana Unicode Cyrillic Enter text Tap ca and tap the characters you want Enter upper case characters Tap a and tap the characters you want Enter lower case characters Tap and tap the characters you want Enter numbers Tap and tap the numbers you want Enter special characters Tap becom and tap the characters you want Exit the onscreen keyboard enter the Tap i
110. er authorized numbers You won t be able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Tap New Call 2 From the Place an Authorized Call screen tap the number you want to call and tap Dial 118 Chapter 4 Using Advanced Features Changing Your Password You can change your password from any phone that you re currently logged in to To change your user password 1 Log into any phone on your network 2 Tap Settings from Home view and tap Features gt User Login gt Change User Login Password 3 From the Change User Login Password screen enter your old password enter a new password and confirm it and then tap Enter Your password is changed The next time you log in to a phone you ll need to enter this password Locking the Phone Lock your phone to do the following e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone information such as your directory call lists or favorites When your phone is locked e You can only make an outgoing call to a number from a list of authorized numbers e You must enter a password to answer incoming calls e All keys and screen items are disabled except those that allow you to unlock the phone make an authorized call or view the browser if enabled e The messages The phone is locked and Authorized calls o
111. for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may be amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country End User License Agreement 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 6001 America Center Drive San Jose CA 95002 USA Phone 1 800 765 92
112. formation will be included in the call at all Your phone screen won t display any video windows and you won t have the option to send video If the person you call sends video you won t see them Your system administrator can also set up your phone so that you can choose the call mode either video or audio only for the calls you place If this is set up on your phone you can choose the call mode on a Call by call basis as well as choose a mode to apply to all the calls you place To choose audio only or video mode for all your calls 1 From Home view tap Settings and tap Basic gt Video gt Video Call Settings 2 From the Video Call Settings screen tap Default Call Mode and tap Audio only or Video The mode you choose will apply to your next call and all subsequent calls Note Audio only Calls and H 323 Placing audio only calls applies to SIP calls only This feature is not available for H 323 calls 84 Chapter 3 Using Video and the Polycom VVX Camera Calling Using the H 323 Protocol Note H 323 Limitations Handling calls that use the H 323 protocol is an optional feature that your system administrator enables For more information contact your system administrator If your phone supports the H 323 protocol be aware of the following limitations e You cannot forward or transfer H 323 calls e You cannot set up forwarding for lines that just use the H 323 protocol e You cannot set up shared lines for l
113. g Favorites o Tap Label and enter a label for the contact such as Marketing If you specify a label the label will be the first item that displays for the contact on the Directory screen and in your Favorites list if the contact is a favorite o Tap Ring Type and select the ringtone you want to use for the contact o Tap Divert Contact and enter the phone number of the third party you want this contact s calls sent to o Tap Auto Reject and enable or disable the setting The default setting is Disabled If enabled each time the contact calls the call will be directed to your mail system Tap Auto Divert and enable or disable the setting The default setting is Disabled If enabled each time the contact calls the call will be directed to the third party you specified in the Divert Contact field o Tap Watch Buddy and enable or disable the setting The default setting is Disabled If enabled you can monitor the contact s status For more information on monitoring status see Using Buddy Lists 49 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide o Tap Block Buddy and enable or disable the setting The default setting is Disabled If enabled the contact can t monitor your status For more information on monitoring status see Using Buddy Lists 3 Tap Save Timesaver Saving Recent Callers and Corporate Directory Contacts to Your Directory You can
114. g Indicator located at the top right of your phone e An audible alert if your phone is on hook Note Temporarily Removing Message Indicators To temporarily remove message indicators tap DK and tap Message Center or tap Messages from Home view and tap Message Center and tap Clear After a period of time usually about an hour or two the message indicators will appear again To listen to voicemail messages 1 On the status bar tap 4 and tap Message Center Or from Home view tap Messages and tap Message Center 2 If multiple lines are configured on your phone the Line Select screen displays Tap the line that has the message 3 From the Messages screen tap Connect and follow the prompts Viewing Recent Calls Your phone maintains a Recent Calls list a list of missed received and placed calls Each list can hold up to 100 entries From the Recent Calls list Shown next you can e Sort order and filter calls By default the list displays all call types missed placed and received with the most recent call displaying first as shown next e Remove certain calls from the list e Tap a call record to view call details and manage the call e Tap a call record to automatically call the person Tap to sort order calls Tap to filter calls 2091 v ta C Tap to remove certain calls from the list Nikola Smith Mil Tap a call record ilton Stone Tanio monage azal to automatically call the perso
115. ge video with Note Want to View All Video Participants Is this Possible Viewing all video participants requires the use of a Polycom Video Conference Bridge For more information contact your Polycom reseller During a conference you may have access to the conference management feature This feature which is enabled by your system administrator allows you to manage each participant in the conference call You can mute hold and remove individual participants as well as choose the person you want to exchange video with To choose the conference participant to exchange video with if enabled for your phone 1 Set up a conference call and tap Manage 2 From the Conference window tap the person you want to exchange video with and tap Select Video shown next The person you were previously exchanging video with will display a paused grayscale image and the person you selected will now display video F a 4 13 PM Cee re fa 290 Conference 22 56 To Lauren Gates 99 59 FE 2076 ja G Hold Milton Stone _ 2082 Hold Teresa Swift 2091 Far Mute Select Video Hold Remove Tap to display video for the selected conference participant Lauren Gates 78 Chapter 3 Using Video and the Polycom VVX Camera Changing Video Settings When you update video settings you change the way all video calls display not just the call you re in You can update when and how video displays by doing the following
116. gured to work with Microsoft Lync Server your call forwarding options will be different than those described below For more information on forwarding calls with Microsoft Lync see Using Polycom Phones with Microsoft Lync Server Quick User Guide available by navigating to your phone s Web page from the Business Media Phones Support page To forward all calls to another person 1 From Home view tap Forward You can also tap Settings from Home view and tap Features gt Forward or if your phone is idle tap Forward from Lines view 2 If your phone is set up with multiple lines tap the line to apply forwarding to 3 From the Forwarding Type Select screen tap the forwarding type you want o Always To forward all incoming calls o No Answer To forward all unanswered incoming calls o Busy To forward calls that arrive when you re already in a call 4 Enter the forwarding number and tap Enable If you selected the No Answer option you can enter the number of rings before your phone forwards the call A value of 2 is recommended The forwarding number you chose scrolls in the status bar as shown next The number calls will be forwarded to 39 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide If a phone line is idle Lines view displays the forwarding icon next to the phone line as shown next Indicates forwarding __ Ea Don Blue 9 ZWong is enabled on
117. h LVD amp EMC Directives 2006 95 EC amp 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK CE Mark R amp TTE Directive EU only Cesky Czech Polycom UK Ltd t mto prohla uje e tento VVX 500 VVX 600 je ve shod se z kladn mi po adavky a dal mi p slu n mi ustanoven mi sm rnice 1999 5 ES Dansk Danish Undertegnede Polycom UK Ltd erkl rer herved at f lgende udstyr VVX 500 VVX 600 overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Deutsch German Hiermit erkl rt Polycom UK Ltd dass sich das Ger t VVX 500 VVX 600 in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Estonian K esolevaga kinnitab Polycom UK Ltd seadme VVX 500 VVX 600 vastavust direktiivi 1999 5 EU p hin uetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele English Hereby Polycom UK Ltd declares that this VVX 500 VVX 600 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Spanish Por medio de la presente Polycom UK Ltd declara que el VVX 500 VVX 600 cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE EAAnvikh Greek ME THN NAPOYZA Polycom UK Ltd AHAQNEI OTI VVX
118. he USB flash drive is attached to the phone Web Info Supported USB Flash Drives For a list of supported USB flash drives see Supported USB Devices for Polycom Phones Technical Bulletin 38084 To set up a screen saver of your pictures 1 Place one or more pictures on a USB flash drive either in the root directory or in a folder The pictures must have the following file type and size o File type BMP JPEG or PNG o Maximum size 9999 x 9999 pixels 127 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide 2 Attach the USB flash drive to your phone The USB icon EE displays on the status bar Web Info How Do Attach a USB Flash Drive For information on how to attach a USB flash drive see the Quick Start Guide for your phone available by navigating to your phone from the Business Media Phones Web page 3 Tap Settings from Home view and tap Basic gt Preferences gt Picture Frame 4 From the Picture Frame screen specify the folder in which you stored your images on the USB flash drive and the length of time you want each image to display o Tap Folder and enter the name of the folder in which you placed your images on the USB flash drive If you didn t place the pictures in a folder but placed them in the root directory instead don t enter a folder name o Tap Time Per Image and enter the number of seconds you want each picture to display
119. hed to their phone a thunderbolt icon displays next to the no video icon 10 46 AM Le 10 46 AM aed F 7 s R Bi A Ho CA HD To Lauren Gates To Lauren Gates T ai End Call Transfer Confrnc End Call Transfer Confrnce Indicates that the far side Indicates that the far side can t send video has stopped sending video 73 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Note Why Do See a Different No Video Icon Depending on the phone or system that has stopped sending video you may see a different icon than the one shown above To start or stop your video during a call Do one of the following e From Active Call or Calls view tap Video and then tap Stop Video to prevent the far side from seeing you or tap Start Video so the far side can see you Or e Open or close the camera shutter For information on closing the shutter see the VVX Camera Quick Start Guide available from the VVX Camera Support page Note Other Ways to Stop the Far Side From Seeing You You can stop the transmission of your video for all calls not just the call you re in For more information see Stopping the Transmission of Your Video for All Calls Caution Does Stopping Video Create an Audio Only Call Stopping video or closing the camera shutter doesn t create an audio only call Even if you stop video video information is still transmitted
120. hen press the 1 0 or key one or more times to enter one of the following special characters o 1key P ee S e key S i a o key o Den anne a oe You can t access special characters when you re in numerical 123 mode Tap Encoding and select one of the alphabetic Abc ABC or abc Delete one or more characters options Then press the 0 key You can t enter a space when you re in numerical 123 mode Drag your finger across the characters until the cursor is positioned to the right of the character s you want to delete Then tap or press and hold 13 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Cleaning the Touchscreen The touchscreen requires very little maintenance Periodically however you may need to clean it Use a clean dry microfiber cloth the kind you would use to clean glass surfaces to wipe the touchscreen This type of cloth is available from many office supply stores Before you clean the screen disable it so you don t activate phone functions while you wipe the touchscreen To enable the touchscreen again press any key on the phone console To answer a Call while the touchscreen is disabled pick up the handset Or press or and tap Answer To clean the touchscreen 1 Tap Settings from Home view and tap Basic gt Screen Clean 2 Wipe the glass with a clean dry microfiber cloth 3 To enable
121. hone available by navigating to your phone s Support page from the Business Media Phones Support page When you attach a USB flash drive to your phone a USB icon a displays in the status bar together with a message that tells you how much recording time is available on the USB flash drive If you have a VVX 600 you can tap to view your recordings and USB properties 92 Chapter 4 Using Advanced Features You can t record when e There are no connected calls on your phone e You place a new call to transfer a call or set up a conference e The phone prompts you to answer an incoming call If you hold a call recording pauses Recording continues if the called party places you on hold Recording stops if all active calls end no matter who ends the calls If you press while recording only the called parties are recorded Tones and indications such as the dialing of digits or ringing from another party s phone that occur before a call connects are not recorded Local tones and indications such as DTMF tones when dialing are not recorded However tones from another party s phone may be recorded You control recording by tapping Start Pause Resume and Stop All active calls that occur on your phone between the time you tap Start and Stop are recorded alternating in the same wav file For example on June 22 2012 at 11 22 a m you answer a call from party A During your call with party A you answer calls from party
122. identify the video call by the video stream that displays next to the call details as shown next HO Line 2092 1 3 calls To Lauren Gates aa 11 59 A TST Jai Video call Hold Milton Stone 2082 i Audio only Hold Teresa Swift calls 2091 End Call Transfer Confrnc 63 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide If two or more calls are video calls only the active call shows a video stream of the far side All other video calls show a paused grayscale image of the far side as shown next If you resume a held video call the held call will become active and display an active video stream again HD Line 2092 1 3 calls To Lauren Gates ae TST Active video call Hold Milton Stone 2082 x Held video call Hold Teresa Swift 2091 End Call Transfer Confrnc Handling Conference Calls with Video If you create a conference on your phone with two other parties your phone can display video for only one conference participant even if more than one participant can send video The person whose video you ll see is the last person who joined the conference If you used the Join soft key to create the conference you ll see the video of the person who was previously held Note Want to View All Video Participants Is this Possible Viewing all video participants requires the use of a Polycom Video Conference Bridge For more information contact your P
123. ideo Without the Black Bars If you select PIP as well as update the way full screen video displays by choosing Full or Crop mode the full screen video will display on the entire screen without the black sidebars To choose Full or Crop mode see Changing How Non PIP Video Displays 3 Tap Save 83 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Setting the Call Rate for Video Calls You can set the maximum bandwidth to use for a video call The call rate you select applies to your next video call Note Why Can t Choose Certain Call Rates Your system administrator can set a maximum call rate for video calls If your system administrator sets a call rate limit you won t be able to select a call rate above this limit To set the maximum bandwidth to use for video calls 1 Tap Settings from Home view and tap Basic gt Call Rate 2 From the Call Rate screen tap the maximum call rate you want to use for video calls You can choose a call rate between 128 kbps and 768 kbps The default setting is 512 kbps Placing Audio Only Calls If your administrator has enabled video on your phone all calls you place are video calls This means that e The person you call will see you on their phone e lf the person you call sends video you ll see the person on your phone Your administrator can enable your phone to send audio calls only This means that no video in
124. ies to both phones Who Should Read this Guide This guide contains overview information for people who are just starting to learn about their VVX 500 or VVX 600 phone or who have experience but need a quick refresher It is intended for beginning users as well as intermediate and advanced users who want to learn about their phone s features How to Use this Guide This guide is organized into six chapters The beginning chapters introduce the phone describe how to use video and the VVX Camera and explain how to use basic features Later chapters describe advanced phone features and how to customize your phone to suit your needs The guide also includes safety and legal information e Chapter 1 Getting Started This chapter contains general information about your phone that you ll find helpful before you start using it It describes phone hardware and phone views and how to use the touchscreen navigate menus and enter data e Chapter 2 Using Basic Features All the basic features that your phone offers such as how to add contacts and favorites or transfer or forward calls are described in this chapter Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide e Chapter 3 Using Video and the Polycom VVX Camera If video is enabled on your phone and or you have a VVX Camera attached to your phone refer to this chapter for information on how video and the VVX Camera work on your
125. iew To see Month view tap fe To see Meeting view tap a meeting Tap to see 4 Today Month view Project Kick Off Tap a meeting to see Meeting view 0 00AM Weekly Staff Meeting 27 AM AM Report Review O PM OPM Lunch Meeting 30 PM 00 PM Software Training 3 30 PM 30PM__Daily Review To close the Calendar press Or navigate to Month view by tapping E and tap l Troubleshooting Why Doesn t the Calendar Display If you tap Calendar from Home view but the Calendar doesn t display your Login Credentials may be incorrect To re submit or update your Login Credentials see Accessing Features with Your Login Credentials Navigating Month View To see Month view tap E Month view shows all the days in the month and displays a yellow dot next to the days that have meetings as shown next The current day is always indicated in red unless it s selected then it s highlighted in grey To navigate in Month view e To view the previous month tap Kd e To view the next month tap BA e To select another day tap the day e To close the Calendar and display the Home screen tap or press Chapter 4 Using Advanced Features Tap to see last month g Tap to close the T Tap to see next month calendar A grey highlight indicates a selected day A yellow dot indicates a day with a meeting A red day indicates today s date Navigating Day View Whe
126. ines that use the H 323 protocol e You cannot place a call by just entering an H 323 name To place a call using an H 323 name use URL dialing mode and enter the following format for the URL lt H 323 name gt lt server name gt For example VVX101 100 100 100 100 Your system administrator can set up your phone so that it can handle calls that use either the SIP or H 323 protocol or both protocols Your phone may be set up so that a line can handle one or both protocols If your phone can handle calls using both protocols you may be able to choose the protocol to use before you tap Dial or Send or before a call is automatically placed You may also be able to choose to allow your phone to automatically select the protocol to use If your phone is set up to handle both protocols you may be able to choose a protocol before you place a call using one of the following methods Soft key method Soft keys display to allow you to choose the protocol Tap Use SIP Use H 323 or Use Auto one or more times to toggle between Use SIP to place a SIP call Use H 323 to place an H 323 call or Use Auto to allow your phone to automatically select the protocol to use The protocol you select displays in the title bar Your phone will use the selected protocol for all subsequent calls unless you select a different protocol Dialog box method A dialog box displays to allow you to choose the protocol Tap Use SIP to place a SIP call or Use H 32
127. iness Media Phones and Polycom VVX Camera User Guide The following figure shows a picture that is stored on a USB flash drive and the six icons that display so you Can set a picture as the background image on your phone or display the pictures as thumbnails one by one or as one picture only F gt A Tap an icon to do the following Tap this To do this View thumbnails of your pictures View the previous picture View the next picture Pause and display the current picture only After you ve paused display the pictures one by one again Stop displaying the pictures The pictures will not display again until you access the Picture Frame feature again unless you have a screen saver set up or you enable one Ga ka a 2 tE x Set the picture that currently displays as the background picture for your phone Using Power Saving Mode By default your phone is set up with a power saving mode that turns off the touchscreen to conserve energy Your phone enters power saving mode after it has been idle for a certain period of time You can configure the period of time that the phone is idle before the touchscreen turns off You can configure different idle timeouts for office hours and off hours such as evenings and weekends Chapter 5 Customizing Your Phone During off hours the message Off Hours Mode scrolls on the status bar Your phone will exit power saving mode if a phone event occurs fo
128. ion you ll learn e About video calls e How to handle video during calls e How to handle a mixture of video and audio only calls e How to handle conference calls that include video 59 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide e How to view all video on the full screen e How to view video in normal cropped and full modes e How to set the call rate for video calls Note How Can Stop Far Side Video You can t start and stop far side video If your phone is video enabled it will always display far side video Note Video from Different Endpoints Will Display Differently on Your Phone Depending on the phone or system that s sending video black bars may appear on the top bottom or sides of the video image This occurs because the aspect ratio of the sent video doesn t match the display area on your phone and the portions of the video that aren t being received display as black bars If the received video matches your phone s display area the received video will fill the screen If black bars display you can remove them by selecting cropped video screen mode see Displaying Video in Normal Full and Cropped Modes About Video Calls When you re in a call with a person that has a video enabled phone the person you re talking with the far side displays in the call window as shown next 10 00AM A es To Lauren Gates
129. lectronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations
130. led to provide a separation distance of at least 20 centimeters from all persons and must not be co located or operating in conjunction with any other antenna or transmitter FCC Radiation Exposure Statement This portable device with its antenna complies with FCC s RF radiation exposure limits set forth for an uncontrolled environment To maintain compliance this transmitter must not be co located or operating in conjunction with any other antenna or transmitter FCC registration number M72 VVX600 This device complies with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Privacy of communications may not be ensured when using this telephone Certification Number IC 1849C VVX600 144 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or e
131. lence a call e From the Incoming Call window tap Ignore for private lines or Silence for shared lines The Incoming Call window disappears your phone stops ringing and either Home or Calls view displays Rejecting Incoming Calls Reject a call to stop your phone from ringing and send the call directly to voicemail Calls you reject display in your Recent Calls list Rejecting calls is not available for shared lines To reject an incoming call e From the Incoming Call window tap Reject You can also reject an incoming call from Lines and Calls view The call goes directly to voicemail Forwarding Incoming Calls to Another Person While your phone rings you can forward the call to another person To forward an incoming call to another person 1 While your phone rings tap Forward 2 From the Call Forwarding screen enter the forwarding number and tap Forward User Tip Other Ways to Forward Calls You can also set up your phone to forward all incoming calls to another person see Forwarding All Calls to Another Person or forward all calls from a certain contact to another person see Diverting Calls from a Contact to Another Person 32 Chapter 2 Using Basic Features During Calls When you re in a call you can do the following e Hold the call e Transfer the call to another person e Set up a conference call with the person you re talking with and another person Holding Calls You can place
132. lul rott Polycom UK Ltd nyilatkozom hogy a VVX 500 VVX 600 megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b eldirasainak Norsk Norwegian Polycom UK Ltd erkl rer herved at utstyret VVX 500 VVX 600 er i samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Polski Polish Niniejszym Polycom UK Ltd o wiadcza e VVX 500 VVX 600 jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Portugu s Portuguese Polycom UK Ltd declara que este VVX 500 VVX 600 est conforme com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE Slovensko Slovenian Polycom UK Ltd izjavlja da je ta VVX 500 VVX 600 v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Slovensky Slovak Polycom UK Ltd t mto vyhlasuje e VVX 500 VVX 600 sp a z kladn po iadavky a v etky pr slu n ustanovenia Smernice 1999 5 ES Suomi Finnish Polycom UK Ltd vakuuttaa t ten ett VVX 500 VVX 600 tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen Svenska Swedish H rmed intygar Polycom UK Ltd att denna VVX 500 VVX 600 star verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG CORB JIABDRRRANRECT CORE ERR TEH FSECCREBHELTUETH CORBPIVAPT LE
133. mode Enter a number between 1 minute and 10 minutes The default is 10 minutes 5 Tap Save 132 Chapter 6 Administrative Tasks If your phone is unable to operate properly you may have to investigate or troubleshoot issues To solve issues your administrator may ask you to restart your phone update the phone s configuration or test phone hardware This chapter shows you how to perform all these tasks Investigating Phone Warnings If your phone is unable to perform certain tasks a warning icon Aj will display in the status bar as shown next The warning icon lets you know that your phone has one or more important issues You can view details about the issues from the Warnings screen If you have a VVX 600 the icon will have a counter indicating the number of warning messages you have and you can tap the icon to automatically view the messages VVX 500 VVX 600 OMT iC i To view a detailed list of phone issues e Tap Settings from Home view and tap Status gt Diagnostics gt Warnings The Warnings screen displays as shown next listing any phone issues 1 Line Unregistered Clear Icon After you view the phone warnings you can tap Clear Icon to remove the warning icon from the status bar However the warning will still display in the Warnings list until the phone issue is fixed Each time your phone has a warning that you haven t viewed the Warning icon displays Polycom VVX 500 and
134. n Louis Strong Nikola Smith Dialpad Directory Recent Favorites 44 Chapter 2 Using Basic Features Icons display next to a call to indicate the call type e Placed calls display 2j e Received calls display Gd e Missed calls display Ed To view your Recent Calls list e From Home view tap New Call and tap Recent You can also access recent calls by tapping Directories from Home view and tapping Recent Calls Timesaver Quickly Accessing the Recent Calls List To quickly access recent calls tap in Lines Calls or Active Call view as shown next Tap to see recent calls To manage a call record 1 From your Recent Calls list tap next to a call record 2 From the call details screen shown next you can o Tap Dial to call the person Tap Save to add the person to your Contact Directory If the person is already in your Contact Directory but isn t a favorite Add to Favorites displays instead Tap Add to Favorites to automatically make the person a favorite o Tap Ww to delete the call from the list o Tap to edit the phone number before you dial the person Nikola Smith L Tap to go back to Ei your recent calls list Missed Call 4 52 PM Yesterday Dial Tap to call the person Tap to save the person to your Contact Directory Tap to remove the Tap to edit the phone call from the list number before calling 45 Polycom VVX 500 and Polycom VVX 600 Business Media Pho
135. n describes how to view lists that appear on more than one screen To scroll through items or lists touch the screen and then drag your finger up down left or right To stop scrolling stop the dragging motion Swipe This action moves a list of items up down left or right When you want to scroll quickly swipe your finger across the screen either up down left or right To stop your screen from scrolling press your finger anywhere on the screen Touching the screen while it scrolls won t select anything Swiping your finger to the left or right also displays other phone views Key This term refers to any button on the phone console Phone keys include the dialpad keys and Option An option is one of a series of items you can select for a phone setting such as Enabled and Disabled Held call This term describes any call that is held Audio for held calls can t be heard Active call This term refers to a call including a conference call you re currently in An active call has audio associated with it Soft key This term describes the context sensitive keys that display along the bottom of the screen that update depending on the task you re performing To see additional soft keys if available tap More The More soft key is always on the far right of the soft key area as shown next New Call Talk Forward Tap to see more soft keys X Polycom VVX 500 and Polycom VVX 600 Business Media
136. n set up a screen saver or use your phone as a digital picture frame In this chapter you ll learn how to do the following e Change the language on your phone e Change the time and date display e Change the backlight settings e Change the background picture e Display a screen saver e Use the phone as a digital picture frame e Set up power saving mode Changing the Language on Your Phone Your phone supports several languages To change the language 1 Tap Settings from Home view and tap Basic gt Preferences gt Language 2 From the Language screen tap the language you want The language on your phone updates automatically Changing the Time and Date Display The time and date display in the status bar If the phone can t obtain a time and date the time and date display will flash Contact your system administrator if the display flashes or either the time or date is incorrect 123 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide You can choose from a variety of time and date display formats including options to display the day month or year You can also turn the time and date display off so it doesn t display at all Select and set options that are right for you The following figure shows the default display for the time and date To update the time and date display 1 Tap Settings from Home view and tap Basic gt Preferences gt Time amp Date
137. n you tap a day in Month view Day view displays Day view shows all the meetings scheduled for the selected day including the time subject and location of each meeting as shown next To navigate in Day view e To view the meetings for the previous day tap a e To view the meetings for the next day tap gt e To view details for a specific meeting tap the meeting e To see the day s meetings scroll up and down e Toreturn to Month view tap E3 Tap to see yesterday s meetings Tap to see the Today T O Tap to see tomorrow s monthly 0AM Project Kick Off meetings calendar 9 3 00AM Weekly Staff Meeting M Report Review Tap a meeting to see CEA meeting details or to join the meeting Software Training Daily Review 109 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Navigating Meeting View You can view meeting details from Meeting view as shown next To see Meeting view tap a meeting in Day view From Meeting view you can e View the meeting s start and end time location and organizer required attendees and meeting description e View the numbers that you can call to join the meeting e Tapa meeting number to join the meeting To navigate in Meeting view e Tosee the meeting details scroll up or down e To return to Day view tap l Tap to return tO Qe Weekly Staff Meeting Day view Start 10 30 AM Today End 11 30
138. n you that your credentials have failed e The message Invalid login credentials scrolls under the time in the status bar e The Calendar icon that displays on the Home screen won t be available To learn more about your Login Credentials and how to re submit or update them see Accessing Features with Your Login Credentials Troubleshooting Why Doesn t the Calendar Display Anymore If you don t see the Calendar icon in Home view or you re not receiving meeting reminders your phone may not be connected to the Microsoft Exchange Server To re connect to the server and use the Calendar feature again tap Settings from Home view and tap Features gt Calendar From the Calendar screen tap Connect to the server Note Accessing the Calendar When the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled and then want to access the Calendar you ll need to re enter your login credentials so that the Calendar will work For information about entering your login credentials see Accessing Features with Your Login Credentials 107 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Opening and Closing the Calendar To open the calendar tap Calendar from Home view The Calendar s Day view displays as shown next showing your meetings for the day From Day view you can access additional Calendar views Month View and Meeting v
139. nable or disable Do Not Disturb on 3 From the Do Not Disturb screen tap Enable or Disable User Tip Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all lines tap Set All To automatically disable the feature for all lines tap Clear All Listening to Voicemail Your phone may indicate new voicemail messages by the following e A message counter in Home view as shown next The counter indicates the number of new messages you have VVX 500 VVX 600 T O E y x X One new New Call Messages irg ea message Messages a oS wy Oy Ww Settings Appications Calendar Settings Applications Calendar e A message counter in the status bar shown next The counter displays on the Message icon A lt If you have new messages the Message icon also displays next to the phone line in Lines view as shown next WX 500 WX 600 Sel oO Lp Alexe Milton 201 will Sharp DX val Pi Stone Don Blue Z Wong Nikola Pierre Cauren Pierre Helen Alexei Bure J Forest ny Gagne Gates Gagne Chen Smith Louis ron J Forest Teresa Louis 0 4 Jack Jones Jack Jones Swift Strong Will Sharp Nikola Smith Al Dion A Lisa Wong Lauren B Gates Lisa Wong Tom Davis Helen Chen New Call Forward DND New Call Forward DND 43 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide e A flashing Message Waitin
140. nce Status When You Enable and Disable the Do Not Disturb Feature on Your Phone If you select the status option Do Not Disturb and then enable and disable the Do Not Disturb feature on your phone your status will change to Online 88 Chapter 4 Using Advanced Features To update your presence setting 1 From Lines view tap My Status Or tap Settings from Home view and tap Features gt Presence gt My Status 2 From the My Status screen tap the status you want Your new Status is sent to phones watching you User Tip How to Automatically Change Your Status When Your Phone is Idle You can enable your phone to automatically set your status to Away if your phone is idle for a certain length of time After you touch the screen or press a key on your phone your status changes to Available again To enable this feature tap Settings from Home view and tap Basic gt Preferences gt Presence gt Idle Timeout From the Idle Timeout screen enable an office hours and or off hours timeout period and enter the number of minutes your phone should be idle before your status changes to Away For steps on how to set your office hours see Changing Your Office Hours Setting Up and Managing a Buddy List If you want to monitor other people you need to make sure they re in your Buddy list You add people to your Buddy list from your Contact Directory therefore make sure the person you want to monitor exists in your Contact
141. nels 1 Tap Settings from Home view and tap Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen tap Channel Subscriptions From the Channel Subscriptions screen tap the channel you want to subscribe to and tap Yes By default you re subscribed to Channels 1 24 and 25 Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option determines what happens when you re in a call and receive a PTT broadcast If you enable the option a PTT broadcast will interrupt telephone calls and you ll hear the audio of both the telephone call and the broadcast If you disable the option the incoming broadcast will be held in a Pending state it won t disrupt the telephone call and you won t hear the broadcast To hear the PTT broadcast tap the PTT broadcast and tap Accept the telephone call will automatically be held Or hold or end the telephone call To allow or disallow PTT broadcasts to play during an active call 1 Tap Settings from Home view and tap Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen tap Accept While Busy and enable or disable the setting The default setting is Disabled When enabled your phone will accept and play broadcasts while you re in an active call When disabled your phone won t play broadcasts while you re in a call but will hold them as Pendi
142. nes and Polycom VVX Camera User Guide To customize the list e From your Recent Calls list shown next tap to sort and order calls and tap inas to filter calls for specific lines When you sort calls by the time of the call you can order calls in ascending oldest call first or descending most recent call first order When you sort calls by call name you can order calls in ascending alphabetical or descending reverse alphabetical order When you filter calls you can choose to display only missed received or placed calls Or you can choose to display all call types the default Note About Filtered Call Lists You can t save your filtered call list results If you filter your Recent Calls list so that only a certain call type for example only missed calls display the next time you display the list all call types the default filter will display Tap to sort order calls Tap to filter calls 2091 Nikola Smith Milton Stone R Louis Strong R Nikola Smith Dialpad Directory Recent Favorites To remove certain calls from the list e From your Recent Calls list tap kd You can remove a specific call type all calls or just the calls that display on the screen 46 Chapter 2 Using Basic Features Working with Your Contact Directory You can store a large number of contacts in your phone s local Contact Directory shown next Contact your administrator for the exact number
143. net es aamodnasunoatsicecuteousireuusatuiensicnain vaanontesoudiuee vevachdsecunotenvaeneereutameeonts 62 Contents Handling a Mixture of Video and Audio Only Callls cc cecccccsssccccessececeesececeeeeceeseesccessenecesseneceesenes 63 Handling Conference Calls With WIGSON castcanneccss cenenetaninssaiannnasuienonasacecosaauteuesaaaauonatuiaesenanacteneaeuainecncas 64 Viewing All Video Calls on the Full Screen ou cecccccsssecccceseccceeeecceeeuseceesesececeeeuccesseaecesseeceesaeeeeeeas 65 Displaying Video in Normal Full and Cropped Modes ccssccccessecccesececcesceceescceseeaeceseueceeeeees 66 Seting the Gall Rate TOF Video Calls ence ssectacczccesneestmcdcanewsaeuccnssasenaionanedsaavebvandonsuaeandenecaadantnvdiaeecasenteaes 67 Using a VVX Camera esiin a ER 68 Cerap GOO e E E T E E 68 PN oye Uhm 0 2168 rs E aee A E E E E E E EE 71 PONGE VICE O a err e E E A ee E E E 72 Stopping the Transmission of Your Video sesccccsesseccceesececnesccscsuesesccssecessusecsssuesesssesecsssuseessseeness 73 Viewing Ful Screen VideO carcass ct inane E E EEEE E EET 74 Swa DO V O ea E E E E A O 76 Handling a Mixture of Video and Non Video Calls sessssosssussseesssenserrerssrrrsssreresrrrsssreresrrresereresreresene 77 Handling Conference Calls with Vid 0 ccccccsssecccessececeesececceescceeeesececsuneceseeneceeeeneeetsenecetsugeceeeeees 78 Changing Video ONS areas tant set cae eascsateecassasasoesenencodansteosunidapo
144. nformation and update the next field Delete one or more characters Drag your finger across the characters to highlight them in yellow and tap Replace characters Highlight the characters you want to delete Then enter the characters you want 12 Chapter 1 Getting Started Using the Dialpad Keys on the Phone Console Instead of using the onscreen keyboard you can use the dialpad keys on your phone console to update field information If a field requires data input tap Encoding or Mode to specify how you want to enter data Use the tips in the following table to enter information using the dialpad Do this If you want to Enter numbers or characters in Tap Encoding or Mode and select one of the alphabetic upper case lower case or title case mode Enter only numbers ABC abc or Abc options Tap Encoding or Mode and select the numeric 123 option Enter text in a special language Tap Encoding and select one of the language options Enter a character Press a dialpad key repeatedly to view the character options and Enter a number stop to select When the character you want to enter displays in the field wait one second and enter the next character Press a dialpad key repeatedly depending what mode you re in Enter a special character to enter the number that displays on that key Tap Encoding and select one of the alphabetic Abc ABC or abc Enter a space options T
145. ng instead 103 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Group Paging Mode Your phone may be enabled to operate in a broadcast mode called Group Paging mode In this mode you can broadcast one way announcements to a specified group of phones called a Paging Group In Group Paging mode users must subscribe to Paging Groups to send and receive pages Sending and Receiving Pages To send and receive pages you need to subscribe to certain paging groups By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send and receive pages to Paging Groups 1 24 and 25 Sending Pages By default when you send a group page it s automatically sent to Paging Group 1 This is your default paging group You can change your default paging group to any group you want see Updating the Default Paging Group If you change your default paging group you re automatically subscribed to it You can t send a Page mode page while you re in an active call To send a page 1 From Lines view tap Paging Timesaver Automatically Sending a Page To automatically send a page to the default paging group press and hold Paging and go to step 3 2 From the Paging Groups List screen tap the paging group to send the page to 3 To begin a page tap Page Just before the page starts you ll hear an alert tone and then the page begins 4 Begin speaking
146. nical Standard AS ACIF S004 2006 You should be aware that under certain operating conditions the handset earpiece may retain small metallic objects If this occurs these objects should be removed before using the handset Operating Ambient Temperatures e Operating temperature 32 to 104 F 0 to 40 C e Relative humidity 5 to 95 noncondensing e Storage temperature 40 to 160 F 40 to 70 C Hearing Aid Compatibility HAC This product is hearing aid compatible Waste Electrical and Electronic Equipment WEEE All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e waste Restriction of Hazardous Substances Directive RoHS All Polycom products comply with the requirements of the EU RoHS Directive Statements of compliance can be obtained by contacting TypeApproval polycom com Polycom Take Back In addition to any mandated take back requirement Polycom offers free recycling of its branded products to business users Detailed information is available at http www polycom com company about us recycle program html 143 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Applies to VVX 600 Phones Only Radiation Exposure Statement The antenna used for this transmitter must be instal
147. nly scroll on the status bar in Lines view Messages that displayed before the phone was locked don t display You can unlock the phone by entering your user password If your phone restarts for any reason while it s locked it will be locked when the phone restarts unless your phone is configured to start up unlocked About Your User Password You are assigned a user password so you can answer Calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time 119 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To change your user password 1 Tap Settings from Home view and tap Advanced 2 From the Password screen enter your user password and tap Enter 3 From the Advanced screen tap Change User Password 4 From the Change User Password screen enter your password information and tap Enter Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it is locked If you set up your phone to allow incoming calls when it is locked the default setting incoming calls will ring on your phone and you can answer calls by entering your user password If you set up your phone to ignore incoming calls Do Not Disturb will be applied to all lines on your phone and your phone won t ring To lock your phone 1 Tap Settings from Home view and tap Basic gt Lock Phone
148. o enter information on your computer again drag the mouse pointer back to your computer screen 114 Chapter 4 Using Advanced Features Troubleshooting Why Can t Use My Computer Keyboard to Enter Information in Certain Fields If you can t use your computer keyboard to enter information in a field on your phone check to see if the field has a flashing cursor Entering information using your computer keyboard will only work if the field has a flashing cursor When you use your mouse and keyboard with your phone you can do the following Use your keyboard to enter information on your phone screen Use the number keys above the alphabetic characters to enter numeric information such as phone numbers If you enable the Num Lock function on your keyboard you can also use the numeric keypad on your keyboard Copy information from your computer screen and paste it onto your phone screen using your keyboard s shortcuts to cut copy and paste You can t copy information from your phone screen and paste it onto your computer screen Copy and paste information between fields on your phone screen by right clicking the field and choosing a clipboard command such as Cut Ctrl X Copy Ctrl C and or Paste Ctrl V Use your mouse pointer to highlight information on the phone Delete information on your phone by highlighting the information using your cursor and pressing the Delete or Backspace keys on your keyboard
149. olycom reseller During a conference you may have access to the conference management feature This feature which is enabled by your system administrator allows you to manage each conference call participant You can mute hold and remove individual participants as well as select whose video to see 64 Chapter 3 Using Video and the Polycom VVX Camera To choose the conference participant to exchange video with if enabled for your phone 1 Set up a conference call and tap Manage 2 From the Conference window tap the person whose video you want to see the person will have a paused grayscale image and tap Select Video shown next The person who previously displayed video will display a paused grayscale image and the person you selected will now display video 893 Conference To Lauren Gates e 2076 Hold Milton Stone 2082 _ Hold Teresa Swift 2091 Far Mute Select Video Hold Remove Tap to display video for the selected conference participant Lauren Gates Viewing All Video Calls on the Full Screen You can choose to display all video calls on the full screen or in the call window By default all video calls display in the smaller call window To change where video calls display 1 Tap Settings from Home view and tap Basic gt Video gt Video Call Settings 2 From the Video Call Settings screen enable or disable Auto Video Full Screen If enabled your phone displays all video calls on the
150. om the Corporate Directory search for the contact you want to add to your Contact Directory 2 From the search results tap the contact s record and tap View 3 From the contact s information screen tap Save Only the first name last name and phone number are saved You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional contact information Controlling What is Heard You can change what you hear by doing the following e Updating the incoming call ringtone e Updating a contact s ringtone e Changing the speaker volume e Changing the ringer volume 51 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide e Muting the microphone e Changing where you hear sound effects Updating the Incoming Call Ringtone A simple way to personalize your phone is to change your phone s ringtone You can even pick unique ringtones for the different lines on your phone To select an incoming call ringtone for your phone or a line 1 Tap Settings from Home view and tap Basic gt Ring Type 2 If multiple lines are configured on your phone tap the line you want to apply a new ringtone to 3 From the Ring Type screen tap the ringtone you want To hear the ringtone before you change it tap Play The default ringtone is Low Trill Updating a Contact s Ringtone You might find it helpful to select unique ring tones for the various contacts
151. om will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Copyright Safety
152. on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials
153. on Stone 4 Alexei Bure 5 Nikola Smith Dialpad Directory Recent Favorites Dialpad Directory Recent Favorites The following figure shows your favorites in Lines view Favorites display under the phone line s VVX 500 VVX 600 Wu D 12 14PM a am s Ale a 2091 lt i Will Sharp Lauren Jat Helen EB Gates Chen 12 15PM a Milton Stone e Don Blue Pierre Gagne e Jack Jones J Forest om Will Sharp Nikola Lisa Wong Smith i Lauren Gates isa Won Helen Chen New Call Forward DND New Call Forward 54 Favorites also display from Home view as shown next VVX 500 Close Alexei VVX 600 Close Chapter 2 Using Basic Features aS 2091 o Sip Will Sharp 2092 Miltonstone amp Don Blue Z Wong Lauren Helen Gates Chen Alexei Bure i J y Pierre Gagne Jack Jones J Forest Jack Jones Teresa Swift Louis Strong Will Sharp Nikola Lisa Wong Smith z Lauren Gates Lisa Wong Tom Davis a Helen Chen settings Applications Calenaar Favorites display consecutively according to their index number The contact with the lowest number displays first To reorder your favorites assign the contact a different index number To see your Favorites list e Tap New Call from Home view and tap Favorites To see your favorites from Home view e From Home view tap the phone line To see your favorites from Lines view e From Home view press If the idle browser displays
154. one Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware You can test your phone s microphones speaker handset third party headset if present keypad mappings touchscreen and LEDs See your system administrator for instructions on how to perform these tests To test your phone hardware 1 Tap Settings from Home view and tap Status gt Diagnostics gt Test Hardware 2 From the Test Hardware screen tap one of the following o Audio Diagnostics o Keypad Diagnostics Display Diagnostics Touch Screen Diagnostics Brightness Diagnostics o LED Diagnostics Copyright Safety and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format
155. one e a a E E 34 Setting Up and Handling Conference Calls ccscscsscscsccccccscsccccccscsceccccscscsccscccscscescccscsceseececces 35 setine Up Conference CaS esscursie iran E EE 35 Holding and Resuming Conference Calls ccccsssccccsssecccssececcesscccceeseceeseececeueceesensecessenecetseeceesenes 36 Fading Conmierente Cale ciens T NS 37 Splitting Conference Calls into Two Held Calls ssesessessensssensesrrnssrrrrssrrrsssreresrrenssreresrrerssrereserersseerese 37 Managing Conference Call Participants sessesesseesesreresrrrsssrrresrreresrerssererssreresrrressreresrreesereresrrresene 37 Changing the Way Calls are Answered csccscsssccscsceccccscsceccccecscsccececscsceccecscucescecscsceseecscsceseesess 39 Forwarding All Calls to Another Person ccccccsssccccessececeenececceseceeeesececeeseceseeeeceeseuecessuecetsegceeseees 39 PVC EM CaS TOO ie OU A E seats ice paces yea cata eis daueniectanicistetseace E 40 Diverting Calls from a Contact to Another Person cccccssseccccsssccecensececeeseceeeeneceeeeescceseenecetsugeceesenes 41 GF afcaaBYon 048 14 U perenne ae eterno ae re ne eno ee een 41 Using Do Not Disturb with Multiple Lines cece cesecccesececcescceceesececeeeeceseeeecceseeecessenecetseeceeseges 42 Listening COV GICEIN all so cevcccieieca ctu anssucsinye ie E saws pacneyag eceaueseeeceuusiacavonssneseeesecnenes 43 VIEWING Recent Calls cies cacaases cc ccaccnetucanscsucanesncnacs
156. one modes by picking up the handset or pressing or For example if you re using the handset you can switch to headset mode by pressing or switch to speakerphone mode by pressing amp When you re in speakerphone mode glows green When you re in headset mode glows green if an analog headset is connected and blue if a USB headset is connected If both an analog and USB headset are connected the USB headset will be used Troubleshooting Why Doesn t the Speakerphone Work If your speakerphone doesn t work your system administrator may have disabled it You must handle calls using the handset or a headset If your system administrator disables the speakerphone on your phone Handsfree mode disabled appears on the touchscreen after you press amp User Tip Setting Up the Phone to Automatically Use Your Headset for All Calls If you frequently use a headset you can make the headset the default call path To set this up see Enabling Headset Memory Mode Answering Calls All incoming calls display in an Incoming Call window as shown next ra Lauren Gates FAUV As Answer Reject Forward New Call Ignore To answer the call do one of the following e To use the handset pick up the handset e To use the speakerphone press or tap Answer e To use your headset press If you re already in handset speakerphone or headset mode tap Answer and the phone will automatically use the
157. one that enables you to attach a laptop cable lock to your phone so you can secure it to a desktop For more information on locking your phone to the desktop see Security Slots on Polycom Phones Technical Bulletin 64654 Enable you to e Attach a USB flash drive so you can record calls update the background picture on your phone set up a screen Saver or use your phone as a digital picture frame e Attach a USB headset e Attach a VVX Camera to the top most port Flashes red to indicate new messages Press gt from any screen to display Home view From Home view press to display other phone views If your phone is idle press to display Lines view The screen is touch sensitive Tap to select and highlight screen items To scroll touch the screen and swipe your finger up down right or left Enables you to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated Enables you to place and receive calls using the speakerphone The key glows green when activated Mutes local audio during calls and conferences The key glows red when activated Adjust the volume of the handset headset speaker and phone s ringer Transmits sound to other phones Chapter 1 Getting Started Web Info Attaching Phone Hardware For information on attaching phone hardware including how to connect your phone to the network
158. onniseeeouunesenabiseleasesdionsaeee 21 Managing Multiple Calls sessesessesessssessssessssessssesssoesssososssesssosossseossoeossseossssosessossssossssossssosessosese 22 PI ne CANS saa EAE OAE EEE EAE EA EAA 23 CNAE Onm he DI UE esra em 23 Placing Calls from Favorites Lists and DirectorieS s sessessessreserrnerrresrresrrrerrrsrrrssrenerersereesrresreeseeee 24 REdaINE NUMDE Seain A E 25 iil Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Ende CANS a ctas onszacavuce edereasemaaaieaecoscveeretemscsscaussesnueteene saesueaseesauees eteucuesactueess nenss 26 MSIE HCIO SOUS csc ccc tecc ce cac ee E EEEE cs ced saeaeusese can dseseuseecsseteusccueceeetscen 26 Enabling Headset Memory Mode isccccocotsdesasdnccreenosesamnnssaianonaswiadiopasntdcpsesueerenaaacananasisedenanacsensnaasineceas 27 Using Bluetooth Headsets with Your VVX 600 Phone cccccceseccccessececeesececeeeeceeeeescceeeeeceseueeceesenes 27 Responding to INCOMING Calls scsceccccscscsccccccscsccccecscscsccccecsceseccecscsceseccececssecsecscuceseecececesessees 32 FeAgfelalayca COME Sc 1 coe ene ee ee eee eee eee EE 32 PRETO CCIE UCONN CNS aes E 32 Forwarding Incoming Calls to Another Person cssccccsssececcesscccceesececeesececeeeececeeesecessenecetsuaeceesenes 32 D rine CNS erra ss ces este nonce ss tenn ss va vo eens sinew nec E E 33 eile eh ay CIl en eee ne ane nae ee eee ene oer 33 Kan
159. ort page o Polycom VVX Camera Administrators Guide This guide provides detailed information about setting up and configuring your camera including how to configure features It is available from the VVX Camera Support page o Polycom VVX 500 and VVX 600 Business Media Phone Wallmount Instructions This document provides detailed instructions for mounting your phone on the wall To install your phone on the wall you ll need the optional wallmount package The wallmount instructions are included in the optional wallmount package They are also available from the Polycom VVX 500 or Polycom VVX 600 Support pages e Engineering Advisories and Technical Notifications for Polycom phones These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features You can find these documents on the Polycom Engineering Advisories and Technical Notifications Support page X1V Chapter 1 Getting Started Before you use your phone you may wish to take a few moments to become familiar with its features and user interface In this chapter you ll learn about your phone s components the screen layout and how to use the touchscreen You ll also learn how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility Note Accessing Features and Options As you read this guide keep in mind that certain phone features are configurable b
160. ou re in Calls view be sure to highlight the call first Note How Do I End a Held Call A call must be active to end it To end a held call From Calls view tap the held call to highlight it tap Resume and then tap End Call Using Headsets You can connect an analog and or USB headset to your phone If an analog headset is connected and in use glows green If a USB headset is connected and in use glows blue If both an analog and USB headset are connected the USB headset will be used If two USB headsets are connected the headset you connected first will be used If you use a headset you can set up your phone so that all calls use your headset see Enabling Headset Memory Mode If you use a headset that supports electronic hookswitch EHS you can use the controls on your headset to answer and end calls In addition you may be able to mute calls and control volume from your headset If you have a VVX 600 your phone supports Bluetooth headsets If your system administrator enables Bluetooth capability for your phone you can use a Bluetooth device to handle calls If a Bluetooth headset is connected and in use glows blue If analog digital and Bluetooth headsets are connected to your phone at one time the Bluetooth headset will be used To use a Bluetooth headset see Using Bluetooth Headsets with Your VVX 600 Phone Web Info More Information About Headsets e For information on how to connect a headset to your
161. ove each person For more information see Managing Conference Call Participants When you re in a conference call e Use the handset or a headset if you re in an open environment e Mute your microphone when you re not speaking especially in noisy environments e Avoid tapping the microphone or rustling papers near the microphone e Speak in your normal voice without shouting Setting Up Conference Calls There are two ways to set up a conference the conventional way by calling two people and using the Confrnc soft key or joining two existing calls using the Join soft key To set up a conference call 1 Call the first person 2 From Active Call Lines or Calls view tap Confrnc The active call is held 3 Using the Dialer call the second person 35 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide 4 When the second person answers tap Confrnc to join everyone in a conference The Active Conference screen displays as shown next Line 2091 Sp A Active Conference Hold End Call Split User Tip How to Quickly Set Up a Conference If your phone has an active call and one held call on the same or a different line tap Join from either Lines or Calls view to automatically create a conference call The conference call takes place on the line from which you handled the last active call Holding and Resuming Conference Calls When you place a
162. phone e Chapter 4 Using Advanced Features Advanced features that may not be available on the phone or that you may not use on a day to day basis are described in this chapter Advanced features include recording calls locking your phone monitoring buddies and accessing a Browser e Chapter 5 Customizing Your Phone You can customize your phone in many ways including setting up a screen saver or changing the backlight background picture or time and date format Read this chapter to personalize your phone e Chapter 6 Administrative Tasks This chapter describes tasks that your administrator may ask you to perform These tasks include investigating phone issues restarting the phone updating the phone s configuration and testing phone hardware e Copyright Safety and Regulatory Notices This section provides important safety and compliance information related to your phone e End User License Agreement The End User License Agreement outlines the legal agreement between you and Polycom when you agree to install and use Polycom software Conventions Used in this Guide As you read this guide you ll notice that the same terms information elements and conventions are used repeatedly Make sure you familiarize yourself with these terms elements and conventions so you understand how to perform phone tasks Terms and Writing Conventions e Your Phone the phone These terms refer to either the VVX 500 or VVX 600 phone Unless sp
163. phone see the Quick Start Guide for your phone available by navigating to your phone s Web page from the Business Media Phones Support page e For information on your headset s features as well as how to sync your headset with your phone see your headset documentation e Fora list of supported headsets see Using Headsets with Polycom Phones Feature Profile 37477 For detailed information about how to use electronic hookswitch see Using an Electronic Hookswitch Technical Bulletin 35150 Both these documents are available from the Polycom Engineering Advisories and Technical Notifications Support page 26 Chapter 2 Using Basic Features Troubleshooting Why Doesn t My Headset Work with My Phone Certain USB headsets such as those that come with a docking station have two modes deskphone and softphone To work with your phone your headset must be in softphone mode If you can t operate the phone from your headset your headset may be in deskphone mode To switch modes press and hold the headset hookswitch until you hear a sound or message on the headset Enabling Headset Memory Mode This feature is useful for permanent or full time headset users You can set up your phone so that all incoming and outgoing calls use your headset At any time you can switch to handset or speakerphone mode To use Headset Memory Mode you must enable and then activate Headset Memory Mode When Headset Memory Mode is acti
164. r example if the phone has an incoming call or message or you press a key or tap the screen If a screen saver is enabled on your phone power saving mode will still occur The power saving settings you can update are e Office Hours When you start work and how long you re in the office each day For more information see Changing Your Office Hours e Timeouts The period of time the phone should be idle before the touchscreen turns off For more information see Changing Timeouts Changing Your Office Hours Update your office hours so the phone will know when you re in the office When you update your office hours you specify when you start and how long you work each day To change your office hours 1 Tap Settings from Home view and tap Basic gt Power Saving gt Office Hours gt Start Hour 2 From the Start Hour screen tap the day of the week you want to update enter your start time and tap Save Enter a start time using the 24 hour clock You can enter a start time from 0 to 23 3 From the Office Hours screen tap Duration 4 From the Duration screen tap the day of the week you want to update enter the number of hours you work and tap Save Enter a duration of 0 to 12 hours per day Changing Timeouts You can update the period of time the phone will be idle before the touchscreen turns off You can specify different timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idl
165. rch If you re using the onscreen keyboard tap K before you tap Search A list of search results is displayed Tap Return to display your Contact Directory again To dial a contact 1 From your Contact Directory tap the contact you want to call 2 From the contact s information screen shown next tap the contact s phone number CFO AI Dion 48 Chapter 2 Using Basic Features To add a contact 1 From your Contact Directory tap J 2 From the Add Contact screen enter contact information Note Directory Fields are Set by Your Administrator Your phone may not display all contact fields For more information see your administrator The only required field is the Contact field the contact s phone number o For First Name enter the contact s first name o Tap Last Name and enter the contact s last name Tap Contact and enter the contact s phone number The phone number must be unique and can t already exist in the directory If you save an entry with a non unique phone number the entry won t be saved o Tap Job Title and enter the contact s job title such as Manager Tap Email and enter the contact s email address Tap Favorite Index and enter a favorite index number The number can be any unused value up to a maximum value of 9999 A contact that has a favorite index number will automatically display in your Favorites list For more information about favorites see Managin
166. re Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the
167. ren Pierre Helen IT Gates Gagne Chen LA Alexei Bure a Nikola Smith J Forest Pierre Gagne Louis J Forest strong 2 ack jones ve jackjones Teresa Swift Louis Strong Will Sharp ww n Hold End Call Transfer Confrnc Hold End Call Transfer Confrnc If you tap a phone line that doesn t have an active call the most recent call on that line will become active The current call will be held Swipe the screen to display Calls view Calls view displays all the calls for each phone line as shown next All the calls for a phone line display under the associated phone line Scroll up or down to see all your lines and calls VVX 500 VVX 600 Wa Fant 3 32PM a 3 45PM HD Line 2091 1 2 calls HD Line 2092 1 2 calls ere Gates 0 33 a Gates 0 03 Colle on Calls on Hold Teresa Swift 0 43 2092 Hold Louis Strong 9 00 2091 2091 2092 Oy Line 2095 Las Line 2095 ee Held call Hold Nikola Smith Held call Ni on 2078 on Hold Nikola Smith 2095 2095 Hold End Call Transfer Confrnc End Call Transfer Confrnc To manage a call tap a call to highlight it Then tap one of the soft keys to hold resume end or transfer the highlighted call or set up a conference with the highlighted call 22 Chapter 2 Using Basic Features User Tip Navigating Back to Calls View If you navigate away from your call s tap shown next to see Active Call or Calls view Tap to see Active Call or Calls view
168. resesrrresrrrrssrrresrrrreseeress 137 PeU VO S er E E E EA E A E E A 138 W EC USN E e E A E EAE E A S 138 Safety Compliance and Disposal INFOPMAtION cccccceeecccesecceececeececeececeueceeeneeseueceseueceteueeeeens 139 End User License Agreement for Polycom Software sscscsscsssscsccccsccccsceccsceccscececcsceccscess 1 About This Guide This guide applies to two phones the Polycom VVX 500 Business Media Phone and the Polycom VVX 600 Business Media Phone You can use this guide if you have either phone This user guide will help you to navigate and use your VVX 500 or VVX 600 phone It will give you an overview of your phone and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions You ll also find information in this guide about how to use the Polycom VVX Camera an accessory that you can attach to either the VVX 500 or VVX 600 phone so you can send video during video calls You can find information about using video on your phone as well as using a VVX Camera in Chapter 3 Using Video and the Polycom VVX Camera Note Unless Noted the Information in this Guide Applies to Both Phones As you read this guide the terms the phone and your phone refer to either the VVX 500 or VVX 600 phone Unless specifically noted in this guide especially with regard to phone graphics both phones operate in the same way and the information in this guide appl
169. roduct by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services e Echo Cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required 142 Copyright Safety and Regulatory Notices e Software Versions in the Polycom VVX 500 and Polycom VVX 600 VoIP Desktop Telephones When Used on the Telecom Network The Polycom VVX 500 must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed The Polycom VVX 600 must be equipped with the software installed during the PTC testing version 4 1 0 xxxx for compliance to be guaranteed Australia Warning This equipment will not operate when mains power fails WARNING FOR ALL POLCOM PHONES THAT USE HANDSETS With respect to section 5 4 3 11 of the Australian Communications Authority as Telecommunications Tech
170. rom the Edit Contact screen tap Favorite Index and delete the favorite index number 4 Tap Save User Tip Quickly Deleting a Favorite From Lines view press and hold the favorite until the contact s information screen displays Then tap cl The contact will remain in your directory but will no longer be a favorite Working with Shared Lines If your phone shares a line with other phones an incoming call to the shared line will cause all phones to ring The call can be answered on any of the phones You can transfer hold or set up a conference with calls on shared lines If you have an incoming call on a shared line you can stop your phone from ringing by tapping Silence Even though the phone doesn t ring the call s visual notification will still display and you ll still have the option to answer the call 56 Chapter 2 Using Basic Features In Lines view the following icons and status indicators display for shared lines depending if the line is idle has an active call or has a held call Shared Line Status Icon and Status Indicator Active call Held call ite 2076 Status Indicator No indicator Solid green Flashing red Note Unsupported Features on Shared Lines e Call Forwarding is not available on shared lines e Enabling Do Not Disturb on shared lines disables ringing only You ll still see a visual notification of the call and have the option to answer the call 57
171. ry so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts
172. s e Log out of a phone after you finish using it e Place a call to an authorized number from a phone that is in the logged out state and requires a user login e Change your user password Logging In and Out of a Phone Depending if the User Login feature is enabled and required you may or may not have to log in to the phone to use it However if you want to see your personal phone settings from the phone you ll have to log in If you don t log in you ll see the phone s default phone profile While logged in you ll have full access to your personal phone settings and your directory After you log out of the phone you ll no longer be able to view this information on the phone After you use a phone be certain to log out of the phone to prevent access to your personal settings Note Accessing the Calendar When the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled and then want to access features that require your login credentials you ll need to re enter your login credentials so that the features will work For more information see Accessing Features with Your Login Credentials 117 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To log in to a phone 1 Ifthe User Login screen is in view go to step 2 If the User Login screen isn t in view do one of the following o From Lines view tap Log in or o
173. s of your video stream If your camera faces a bright light source such as a bright window you may need to increase the camera s brightness contrast and sharpness levels so the far side can see you better To see how you look to the far side view the PIP 79 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide To change the clarity of your video 1 Tap Settings from Home view and tap Basic gt Video gt Camera Settings 2 From the Camera Settings screen tap and then adjust the following camera settings O Target Frame Rate sets how smoothly your video displays You can set a rate between 5 least smooth and 30 most smooth The default rate is 25 Brightness Level sets how bright your video video will be You can set a level between 0 dimmest and 6 brightest The default level is 3 Saturation Level sets how much color your video displays You can set a level between 0 lowest and 6 highest The default level is 3 Contrast Level sets the difference in brightness between the light and dark areas of your video You can set a level between 0 no contrast increase and Auto noise reduction contrast The default level is 0 Sharpness Level sets the clarity of detail in your video You can set a level between O lowest and 6 highest The default level is 3 Flicker Avoidance adjusts the flickering caused by AC power of your video captured by the
174. s or paused VVX 500 only Recording paused VVX 600 only Recording in progress VVX 600 only Placed call Received call Missed call Bluetooth available VVX 600 only Icon o olel elcislielaiagiaig Description Status indicators in Lines view A flashing red bar indicates held calls A green bar indicates an active call Do Not Disturb enabled Phone warning Login credentials invalid Shared line Shared line with a held call Call forwarding is enabled Tap to access recent calls Tap to access messages Presence status Available Presence status Busy Presence status Away Presence status Do Not Disturb Presence status Offline Presence status No information Bluetooth headset paired and connected VVX 600 only Chapter 1 Getting Started Navigating Your Phone Interface The following table shows you how to navigate your phone s screens as well as select and highlight options If you want to Return to Home view from any screen Return to the previous screen Switch phone views Highlight calls in Calls view Select a menu item or option Close an option box without selecting anything Select an icon soft key menu item or option Select a soft key that s not in view Do this Press O Tap Back as shown next Tap to go back to the previous menu Back O n Settings 1 Basic 2 Advanced 3 Features 4 Status e
175. s org fs fs9 wrtp htm Caution Removing a USB Flash Drive During a Recording Polycom recommends that you don t remove the USB flash drive while recording The file being recorded will be incomplete and can t be played back later There is a small probability that the USB flash drive itself may be damaged by this action To record a call 1 From Lines Calls or Active Call view tap Record 2 To start recording tap Start The message Recording in progress scrolls in the status bar The Recording icon also displays in the status bar as shown next VVX 500 VVX 600 4 05 PM Dar o 3 To stop recording do one of the following o Tap Stop or o Tap Back and tap End Call Or depending what mode you re using press or 43 or replace the handset When you stop recording the USB icon Ea displays in the status bar as shown next VVX 500 VVX 600 94 Chapter 4 Using Advanced Features Note Managing a Call While You re Recording You can hold end transfer or set up a conference call while you record or while a recording is paused To manage a call during a recording tap Back and choose the task you want to perform To see the Recording soft keys again tap Record To record a conference You can record a conference call in the same way as other calls with the following exceptions e All conference call participants are recorded If one of the conference participants presses
176. s you to view and configure phone behavior from a computer using a Web browser The utility provides a browser friendly view of your phone s current settings Using the utility you can perform many of the same updates from your computer that you can perform using your phone s menu system You can access the utility using any compatible Web browser installed on a computer that resides on the Same network as your phone Before you begin you ll need to know the IP address of your phone and the user password to log in to the utility Web Info Using the Utility For detailed information on accessing navigating and using the utility see the Polycom Web Configuration Utility User Guide To access the Web Configuration Utility for your phone 1 Launch a Web browser from a computer on the same network as your phone 2 Inthe Address Bar of your Web Browser enter the IP address of your phone For example if your phone s IP address is 123 22 3 4 enter this information in the address bar 3 Press the Enter key 4 From the Web Configuration Utility login screen select User and enter the user password The default user password is 123 5 Click Submit The Web Configuration Utility Home screen is displayed 15 Chapter 2 Using Basic Features Now that you re familiar with your phone s user interface and how to interact with it you re ready to perform basic phone tasks that you ll use on a daily basis At the end of
177. sesasaccunstecsaunssncaresnenasnes a seers 44 Working with Your Contact DirectOry ccsccccccscscecsccscsceccccscscsccccccscsccscecscnceccecscsceccececsceseesecees 47 Working with a Corporate Directory sccscscsccscscecsccscsceccccscsceccececscsccccecscuseccececsceccececscesessecsces 50 Controlling What is Heard ssesessssessssessssesssoesssseossseossseosssesesseossssossosoessssssssoesssossssossssossssosessseoe 51 Updating the Incoming Call RINGUONG srsresiiinen kn EEE 52 Updating a Contacts RMS ONS seirende E NES 52 Changing the Speaker VolUM i achecie ccctcocisccnsexicecessusarcesreendeaadeccanaantoesnusnsartesutboadaneslesdceaauieesincsedartess sears 52 Changing the Ringer VolUmME serieren aE E EE 52 MU nE E MECON ONE oeren n E E eee rn ee ee ee 53 Choosing Where You Hear Sound Effects cccccccssseccceseccccescccceesececeeececceuseceseueceseuneceeseeneeetseneess 53 Managing Favorites ssessesceesoescescoecoesceecoescesceescesceecoescesseescesceecoesceeseecsesceecoesceeseesoesceeceesceeseeesee 53 Working with Shared LINGS sc cic cots ca sdaanecacensenccvasnccncedeaysces diinn N n N 56 Chapter 3 Using Video and the Polycom VVX Camera ssesessesesessecessecescesessecessecessesesesoese 59 Handling Video Calls Without a VVX Camera ccscscsccscscsccccccscsccccccscscsccccscsceseccccscscescececscesescess 59 ADO Vde OC Aetreett anee ee eon ne eee eee nee one eee 60 Handling VIGO OO UI SCANS a snecstste
178. snahiconassecouasdaansensedacueenceasainececeees 79 Stopping the Transmission of Your Video for All Calls ccsesccccsessecccesececcesecseceeseseceusecessesecesseesess 79 Changing the Clarity Of Your Video scccccssesececsesecsccseeccceusececsusecsesuesessceusecessusecsssueeesesesecetsuseeenas 79 Changing How You View All Video Calls cccccccsesecccceseeccceesececcsecsccueeeseceusecesausecssseeseseceusecessuseeesas 80 Displaying All Incoming Video Calls on the Full Screen ccccccsesecccesecccceesececeuseceesesecssseeseceeeeseeeees 80 Changing How Non PIP Video DISPIAYS sssccccseeecceceeeeccceusecsecusecsesuseesecusecsssusecsssuesesssesecesseseeseas 81 Changing HOW PIP VIGCO DISDIOVS iiccssncdceavenswcusdastetasenssodsauieddsaracceupelaetudeswoducdssundedisevansacselesteleouedeats 82 Setting tne Call Rate for Video CONS vcssacrercesacantastetecupdsateeustedcuavansecauiadsocssandecdeannsetdsasaveseneloeiocseweseans 84 Placing Audio Only Calls cscscsccscsceccccscscsccccccscsceccccscnceccececscecescececscescecececesesecscesescecscecesessess 84 Calling Using the H 323 Protocol ssesessssesessessssesssseoesseosssesesssoesseoesosossssoesssoesssoesesossssossssoesssoeoe 85 OKEE O a E E 85 ANG OX NVC UO Oe e E a 85 MIDS f r Video CANS cic coccecscenecccsasaecasstesmennscaasasenvestcussquneavesas onecseusonsvuseussuenee cap cuesignnueunonsoncassuiensenseest 86 Chapter 4 Using Advanced Features ccscscsssc
179. splay in the status bar as shown next If you tap the icon the Bluetooth Settings screen displays Indicates that a Bluetooth headset is paired and connected You can now use your headset to handle calls 30 Chapter 2 Using Basic Features Handling Calls with Your Bluetooth Headset If your Bluetooth headset is turned on and paired and connected with your phone you can e Use the headset to handle calls including muting and adjusting call volume e Initiate and end calls on your headset by pressing or using a control on the headset e Switch to handset or speakerphone mode during a headset call by picking up the handset or pressing If a Bluetooth headset is paired and connected and then you turn the headset off the message Headset removed displays The headset won t be connected anymore but it will still be paired When you turn the headset back on the message Headset attached displays and the headset will be connected again indicating that you can use it to handle calls Disconnecting and Removing Your Bluetooth Headset You can disconnect your headset from your phone but still keep it paired When you disconnect a headset it remains paired so you can easily connect it to your phone again You can also remove your headset so it s no longer paired or connected When you remove your headset it won t display in the Manage BT Headsets screen To connect it back to your phone you ll need to scan for the devic
180. tap from Lines or Calls view and tap Browse Recordings 2 From the Browse Recordings screen tap the file you want to play and tap Open 3 Tap Play 96 Chapter 4 Using Advanced Features Playing displays on the screen The position indicator in hours minutes and seconds that displays above the progress bar changes as the file plays in real time as shown next Playing Length 0 00 38 1 MB While the recording plays you can pause by tapping Pause To resume playing tap Resume To stop playing and return to the Browse Recordings screen tap Exit User Tip How to Listen to Recorded Calls Use these tips when you listen to recorded calls e To adjust the volume of a recording while you play it press one of the Volume keys d e Playback stops if you tap Exit or press or e Ifthe handset is off hook when you tap Play you ll hear audio through the handset If the handset is on hook when you tap Play you ll hear audio through the speaker If you lift the handset while you listen through the speaker you ll hear the audio through the handset e If you re playing a file and an incoming call arrives playing pauses and the phone rings If you don t answer your phone playback remains paused and you have to tap Resume to continue playing back the recording If you decide to reject the incoming call tap Resume and playback will resume e You can t open a wav file if you have an activ
181. the Main Browser tap Applications from Home view For information about the Idle and Main Browsers see Using the Browser Active Call View If you have only one call in progress and it s active has audio you can access Active Call view shown next If you re in Home view you can display Active Call view by pressing or tapping in the status bar To switch between Lines and Active Call view swipe the screen right or left Active Call view displays the name and number of the person you re talking with and the duration of the call From Active Call view you can manage the call hold end or transfer it or set up a conference call with the person you re talking with and another party ee VVX 600 Wa OY 12 06 PM AK JO Line 2091 0 14 Line 2092 HD HD To Teresa Swift To Louis Strong ty j GU he Hold End Call Transfer Confrnc End Call Transfer Confrnc Chapter 1 Getting Started Calls View You can access Calls view shown next if your phone has multiple calls in progress or you have one held call If you re in Home view you can display Calls view by pressing or tapping in the status bar To switch between Lines and Calls view swipe the screen right or left VVX 500 VVX 600 11 53AM a 4 50PM a X Line 2091 3 3 calls 1 4 calls To Lauren Gates Ji Active and To Lauren Gates 4 28 SATE L hiahliahted 2076 a Active aiii Ig Ig te From Milton Stone From Milton Stone 7 2082 fae
182. the touchscreen again press any key on the phone console Note What Happens if Wipe the Touchscreen But It s Still Dirty Dampen a soft lint free cloth with an isopropyl alcohol and water solution of 50 50 and then wipe the screen with the cloth Always use the dampened cloth to apply the solution never apply the solution directly which could seep inside the screen or stain the phone In addition do not use caustic chemicals to clean the touchscreen Registering the Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it Web Info How to Register Your Phone For detailed information on how to register your phone after you install it see Registering Standalone Polycom Phones Quick Tip 44011 14 Chapter 1 Getting Started Configuring Your Phone Using the Web Configuration Utility This user guide explains how to update phone settings from your phone using the phone s menu commands If you wish you can also update these settings remotely with the Polycom Web Configuration Utility The phone s Web Configuration Utility enable
183. tically placed 24 Chapter 2 Using Basic Features To call from your Favorites list 1 From Home view tap New Call 2 From the Dialer tap Favorites 3 From your Favorites list tap the favorite you want to call The call is automatically placed Timesaver Automatically Dialing Favorites You can quickly dial a favorite from Home or Lines view e From Home view Tap the phone line and tap the favorite you want to call e From Lines view Tap the favorite you want to call To call from your Directory 1 Access your directory by doing the following o From Home view tap Directories and tap Contact Directory or o From Home view tap New Call and tap Directory 2 From your Directory tap the contact you want to call 3 From the contact s information screen tap the contact s phone number The call is automatically placed Redialing Numbers To dial the last number you called open the Dialer The first number in the list is the last call you placed To redial a number 1 From the Dialer shown next tap the first number in the list J 2082 Milton Stone Last placed call ORR JO 2092 Dialpad Directory Recent Favorites 2 Place the call 25 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Ending Calls To quickly end an active call replace the handset or press or Or from Active Call Lines or Calls view tap End Call If y
184. ting Indicates that your camera is ready to use for your next video call Indicates that your camera is ready to use Indicates that your camera is ready to use However your phone isn t enabled to send and receive video See your system administrator Indicates that your camera is ready to use for your next video call Indicates that you have detached your camera from your phone Indicates that a VVX Camera is not attached to your phone but you are accessing a feature or function that requires that the camera be attached Chapter 3 Using Video and the Polycom VVX Camera About Video Calls When you have a VVX Camera attached to your phone your video image the near side displays at the top right of the screen This video is called picture in picture PIP video as shown next You the near side in the PIP DK ev es New Call Messages Directories Forward DND SD LIN a Settings Applications Calendar When you re in a call with a person that has a video enabled phone your video the near side displays in the PIP and the person you re talking with the far side displays in the call window as shown next You the near side in the PIP 10 00 AM as a t HD J To Lauren Gates ey isi Ul End Call Transfer Confrnc The person you re talking with the far side If you like you can customize how and where you see your video and the far side video For example you can
185. to the far side as a still picture and the call is still a video call To dial an audio only call see Placing Audio Only Calls Viewing Full Screen Video During a video call the far side displays in the call window as shown next This is the default view for all video calls Cn HD CA 8 23 To Lauren Gates A End Call UENS Confrnc Far side in the call window 74 Chapter 3 Using Video and the Polycom VVX Camera If you want the video call to display in a larger area you can display the far side on the full screen as shown next The PIP still displays in the corner but the soft keys are hidden To Lauren Gates Taw 2070 Tap to exit full screen mode Call details display at the bottom of the screen along with an icon shown above that you can tap to exit full screen mode and display the call window and soft keys again The call details display for about five seconds and then disappear To see the details again tap the screen To view video on the full screen Do one of the following e From Active Call or Calls view tap Video and tap Full Screen or ah e From Active Call or Calls view tap TI or e From Active Call view tap the screen outside of the PIP To view video in the call window again Do one of the following e Tap ped If you don t see oO press your finger at the bottom of the screen until it displays or e Tap the screen outside of the PIP 75 Polycom VVX
186. transfer the call to If you don t see Blind tap More at the top of the screen and tap Blind User Tip Accessing Your Directories and Favorites When You Transfer a Call Instead of entering or selecting a number from the Dialer you can select a directory entry ora favorite to transfer the call to e To transfer to a directory entry After you tap Blind press tap Directories and then tap Contact Directory or Corporate Directory Search for the person and then call them e To transfer to a favorite After you tap Blind tap Favorites and tap the favorite you want to call The call automatically transfers to the person you specified 34 Chapter 2 Using Basic Features Timesaver Completing a Transfer If you re using a handset complete a transfer by replacing the handset Setting Up and Handling Conference Calls You can set up a conference call with two other people Depending on your phone system you may be able to add more than two people to your call ask your system administrator for the maximum number Just as with other calls you can hold and resume conference calls In addition you ll have the option to split a conference call end the conference and place the people you were talking with on hold Your system administrator may have enabled the conference management feature on your phone This feature allows you to manage each person in the conference call so that you can mute hold and rem
187. up the handset or press or This method only works if you don t have an active call e In Lines view tap a phone line that doesn t have any calls User Tip Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer tap URL To exit URL mode and enter numbers tap Number When you access the Dialer an active call is held To call from the Dialer e Enter the number and then pick up the handset press or tap lca or press Or e If you re already in handset speakerphone or headset mode enter the number and tap i Note Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone doesn t automatically place the call tap ae If a call is placed before you enter all the digits place the call as follows enter the phone number and tap coe Placing Calls from Favorites Lists and Directories In addition to the Dialer you can place calls from the Recent Calls list Favorites list or your Directory Or you can quickly call a favorite from Home or Lines view To call from the Recent Calls list 1 Access your Recent Calls list by doing one of the following o From Home view tap Directories and tap Recent Calls o From the Dialer tap Recent o From Lines Calls or Active Call view tap 2 2 From the Recent Calls list tap the person you want to call The call is automa
188. ur phone has been idle for the period of time you specified e Disabling the Screen Saver setting When you disable the setting the screen saver won t display even though the USB flash drive is still attached To disable the Screen Saver setting 1 Tap Settings from Home view and tap Basic gt Preferences gt Screen Saver 2 From the Screen Saver screen tap Screen Saver and tap Disabled 3 Tap Save Using the Phone as a Digital Picture Frame You can view the pictures that are stored on your USB flash drive at any time without setting up a screen saver that automatically starts each time your phone is idle This is called the Picture Frame feature You can display your pictures as thumbnails one by one like a slide show or display just one picture Before you can display your pictures confirm the following e Your pictures are on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the pictures are in on your USB flash drive For information on how to place pictures on a USB flash drive connect the USB flash drive to your phone and specify a folder see Displaying Screen Savers To display the pictures on your USB flash drive e Tap Settings from Home view and tap Features gt Removable Storage Media gt Picture Frame Your pictures will display one by one like a slide show Six icons display beneath your pictures 129 Polycom VVX 500 and Polycom VVX 600 Bus
189. use the phone s most basic features including how to use video and the VVX Camera It also briefly describes how to navigate the phone and enter information It is available from the Polycom VVX 500 Polycom VVX 600 and VVX Camera Support pages e Setup and maintenance documents o Polycom VVX 500 and VVX 600 Business Media Phones Quick Start Guide This guide describes the contents of your phone package how to assemble the phone and how to connect the phone to the network The quick start guide is included in your phone package It is also available from the Polycom VVX 500 and Polycom VVX 600 Support pages o Polycom VVX Camera Quick Start Guide This guide describes the contents of your camera package and how to attach the camera to your phone The quick start guide is included in your camera package It is also available from the VVX Camera Support page xiii Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide o Polycom VVX 500 Business Media Phone Administrators Guide This guide provides detailed information about setting up and configuring your phone including how to configure features It is available from the Polycom VVX 500 Support page o Polycom VVX 600 Business Media Phone Administrators Guide This guide provides detailed information about setting up and configuring your phone including how to configure features It is available from the Polycom VVX 600 Supp
190. vated flashes either green for analog headsets or blue for USB or Bluetooth headsets To enable Headset Memory Mode 1 Tap Settings from Home view and tap Basic gt Preferences gt Headset gt Headset Memory 2 From the Headset Memory Mode screen tap Enabled 3 Press 4 To activate Headset Memory Mode press twice The Headset key will flash to indicate that the phone is in Headset Memory Mode Now whenever you answer a call the call will connect to your headset automatically If you switch to the speakerphone or the handset you deactivate Headset Memory Mode Calls will no longer automatically go to your headset unless you choose this mode To have calls go to your headset again activate Headset Memory Mode by pressing twice Using Bluetooth Headsets with Your VVX 600 Phone If you have a VVX 600 phone and your system administrator enables Bluetooth capability you can use a Bluetooth headset with your phone to handle calls To use your Bluetooth headset with your phone you need to turn on the Bluetooth option on your phone and then pair and connect your Bluetooth device with your phone This section shows you how to turn Bluetooth on and how to pair and connect your Bluetooth headset It also provides general information on how to use your Bluetooth headset with your phone and how to disconnect and remove your Bluetooth headset from your phone a7 Polycom VVX 500 and Polycom VVX 600 Business Media Phones
191. video e Normal tThe video is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the area to maintain the correct aspect ratio e Full If the received video image is not the same aspect ratio as the phone s display area the video image is stretched to fill the area If the aspect ratios match no stretching occurs e Cropped Black bars don t appear and the video is re sized to maintain the correct aspect ratio Any parts of the video that don t fit within the area are cropped You can select different settings for video that displays on the full screen and in the call window The following pictures show how normal full and cropped modes display in the call window 10 00 AM ep 10 00 AM ee 2 met HD Co 54 HD LUN To Lauren Gates a To Lauren Gates isi End Call Transfe Confrnc Transfer Transfer Normal Full Cropped 81 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide The following pictures show how normal full and cropped modes display in full screen mode Ey Normal Full Cropped To change the way non PIP video displays 1 Tap Settings from Home view and tap Basic gt Video gt Video Screen Mode 2 From the Video Screen Mode screen tap and then adjust the following settings o Video Screen Mode Window Adjusts the video image that displays in the call window Select from Normal Full
192. video functions for the video call If two or more calls are video calls only the active call shows video All other video calls show a paused grayscale image of the far side taken just before the call was held as shown next If you resume a held video call the held call will become active and display video 4 13 PM Le re i 1 3 calls To Lauren Gates x TET m Active video call Hold Milton Stone 4 2082 x Held video call Hold Teresa Swift 2091 End Call Transfer Confrnc If a video call is active you can e Tap rn to view the call on the full screen To return to Calls view again tap ped or tap the touchscreen outside of the PIP e Tap Video to access additional soft keys that let you stop video view the video call on the full screen or swap the locations the video images display in When your video displays in the Calls view list Local camera displays next to it 77 Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Handling Conference Calls with Video If you create a conference with two other parties your phone can exchange video with only one conference participant even if more than one participant can send video The person you exchange video with is the last person who joined the conference If you used the Join soft key to create the conference the person who was held just prior to joining the conference is the person you ll exchan
193. y By default a blank search screen displays To view entries search for a person 50 Chapter 2 Using Basic Features User Tip Saving Corporate Directory Search Results You can save your last search results so that the next time you view the Corporate Directory the results of your last search will display To save Corporate Directory search results tap Settings from Home view and tap Basic gt Preferences gt Corporate Directory gt View Persistency From the View Persistency screen tap Enabled The next time you view Corporate Directory your last search results will display To search the Corporate Directory e From the Corporate Directory perform a quick search or an advanced search o To perform a quick search enter the first few characters of the contact s first or last name depending on how the directory is organized and tap Submit or To perform an advanced search tap AdvFind From the Advanced Find screen enter your search criteria and tap Submit The screen displays a list of contacts starting with the most successful matches To view information for the contact tap View To erase all your search criteria and enter new criteria before you submit your search tap Clear To dial a Corporate Directory contact 1 From the Corporate Directory search for the contact you want to dial 2 From the search results tap the contact and tap Dial To add a contact to your local Contact Directory 1 Fr
194. y your system administrator or determined by your phone environment As a result some features may not be enabled or may operate differently on your phone The examples and figures in this guide may not directly reflect what displays or is available on your phone screen Phone Keys and Hardware USB ports on back Message Waiting Indicator lt Home Lines key Reversible tab Touchscreen to secure handset for high angle use Speaker e Headset key Dialpad Speakerphone key Security slot Mute key on side Volume keys a Microphone Polycom VVX 500 and Polycom VVX 600 Business Media Phones and Polycom VVX Camera User Guide Feature Reversible tab Speaker Dialpad Security slot USB ports Message Waiting Indicator Home Lines key Touchscreen Headset key Speakerphone key Mute key Volume keys Microphone Description Secures the handset in the cradle when your phone stand is positioned at a high angle To secure the handset remove the tab reverse it so the protrusion points up and re insert it Then position the handset so the protrusion on the tab fits into the slot on the handset Provides ringer and hands free speakerphone audio output Enables you to enter numbers letters and special characters You can also use the dialpad keys to select menu items that have index numbers The connector on the left side of your ph

Polycom VVX 500, VVX 600, and VVX Camera User Guide

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