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1. Upper media guide underside Label gap sensor Cleaning brush Lower media guide 3240U 037 3 13 Troubleshooting Troubleshooting 4 This chapter provides some hints for troubleshooting error messages that the printer sends to the host and problems you may experience with the printer Troubleshooting Checklist You may have printer operation print quality or printer communications problems at some time during the life of your printer It is easy to fix most of the errors and consequently not delay operation of the printer for very long To troubleshoot your printer 1 First try cleaning the printer components and checking all of the connections See Chapter 3 Maintaining the Printer for details 2 Ifcleaning the printer and checking the connections does not solve the problem use the following tables to locate the symptom Follow the solution in the table to fix your problem If you receive an error message refer to the IPL Programming Reference Manual for a complete list of error messages and their solutions If the problem persists contact your Intermec customer service representative In the U S call 1 800 755 5505 and in Canada call 1 800 688 7043 If you are an international customer contact your local Intermec representative Printer Operation Problems If your printer is not operating correctly try locating the problem in the table below Symp
2. due nini TEN vvvvuvvvivslvizwvuuvu ON 2 3 4 5 6 7 s8 1 2 3 4 5 6 7 8 Label Rest Point O 1 1 Adjust Forward N N N NN Adjust Backward 1 N N N NN 86XX Emulation 10 1 5 0 mil Advanced mode 2 5 mil Advanced mode O 1 10 mil 86XX mode 1 0 15 mil 86XX mode 1 1 X Forms Adjust 1 1 1 Adjust Forward N N N NN Adjust Backward 1 N N N NN Y Forms Adjust 1110 NNN NN N Number Least significant bit first 3240U 043 5 13 3240 Bar Code Label Printer User s Manual Setting the Number of Dot Increments You can move the label rest point and X forms adjust configuration commands forward or backward by setting the printer DIP switches Use the top bank of DIP switches to determine whether the movement is forward or backward Use the bottom bank of DIP switches to set the number of dot increments for label rest point X forms adjust and Y forms adjust If the printer is in 5 mil Advanced mode it moves 0 005 inches per dot If the printer is in 2 5 mil Advanced mode it moves 0 0025 inches per dot Note The table below only shows the settings for the bottom bank of switches See the Configuration DIP Switch Settings table for the top bank DIP switch settings Dot Increments DIP Switch Settings 5 14 Bottom Bank OFF 0 OFF lZ ZIZI ZIZ 7290 12 3 4 5 of Dot Increments 1 1 O O 0 0 2 O 1 O 0 3 1 1 O
3. Head lift lever Printhead 3240U 031 Cleaning the Printer Covers Clean the 3240 printer covers with a general purpose cleaner soapy water mild detergent Do not use abrasive cleansers or solvents Be sure to clean the transparent panel on the media cover so that the media supply inside the printer is visible when you close the cover 3240 Bar Code Label Printer User s Manual Cleaning the Rollers and the Tear Bar Cleaning the rollers and the tear bar preserves print quality by ensuring close contact between the media and the printhead To clean the rollers and tear bar a qe Turn the ON OFF switch to the off position and remove the power cord Remove the media cover Rotate the head lift lever clockwise to release the printhead Remove media and ribbon if necessary Clean the rollers by using a cloth moistened with isopropyl alcohol Move the cloth over the rollers in a side to side motion as shown Make sure to rotate the rollers so you can clean all areas Note Rotate the TTR assist roller toward you to clean the entire drive roller surface Clean both sides of the tear bar with a cloth dampened with isopropyl alcohol Remove all traces of dust paper and adhesive Replace the media and ribbon Engage the printhead by turning the head lift lever counterclockwise until the printhead locks If you are finished cleaning replace the media cover Maintaining the Printer 3 Cleaning the
4. User s Manual 3240 Bar Code Label Printer ntermec A UNOVA Compan Intermec Corporation 6001 36th Avenue West P O Box 4280 Everett WA 98203 9280 U S technical and service support 1 800 755 5505 U S media supplies ordering information 1 800 227 9947 Canadian technical and service support 1 800 688 7043 Canadian media supplies ordering information 1 800 268 6936 Outside U S and Canada Contact your local Intermec service supplier The information contained herein is proprietary and is provided solely for the purpose of allowing customers to operate and or service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Information and specifications in this manual are subject to change without notice 1997 by Intermec Corporation Rights Reserved The word Intermec the Intermec logo JANUS IRL TRAKKER Antares Duratherm Precision Print PrintSet Virtual Wedge and CrossBar are either trademarks or registered trademarks of Intermec Corporation Novell is a registered trademark of Novell Inc Kimdura is a registered trademark of Kimberly Clark Kapton is a registered trademark of Dupont Speedo Dutch and Swiss are registered trademarks of Bitstream Inc The name Centronics is wholly owned by GENICOM Corporation IBM is a registered trademark of International Business Machines Corporation Throughout this ma
5. Performing Advanced Procedures 5 The following table lists the protocol characters that you may redefine and which protocols they affect Character SELECT IN POLL IN RES IN REQ IN SOM IN EOM IN AFF IN NEG IN DLE IN XON IN XOFF IN SELECT OUT POLL OUT RES OUT REQ OUT SOM OUT EOM OUT AFF OUT NEG OUT DLE OUT XON OUT XOFF OUT PROTO CMD 1 STD PROTO CMD 2 STD TIMEOUT ON EOM STD STD STD STD STD Protocols Affected POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF 3240 Bar Code Label Printer User s Manual 5 22 Added Auto Transmit 3 and SI Configuration Commands When you enable the Auto Transmit 3 status response the printer will automatically transmit image overrun print job complete buffer empty and insufficient RAM status when they occur An entire set of configuration commands beginning with the SI 0x0F character is available Increase
6. 6 Toexit Test and Service mode turn the printer power off and then on again Note Be sure to return all DIP switches to their original settings after completing the configuration tests and before powering the printer back on The printer remains in Test and Service mode until you turn the power off again and reset the DIP switches The printer executes all functions as soon as you select them Use the information in the following table to set the DIP switches for the appropriate Test and Service mode function you want to perform Performing Advanced Procedures Test and Service Mode DIP Switch Settings Top Bank Bottom Bank O OFF oF NESE 5 pes e zziz 7 2 ra 20 2 Z ZA ZAZA 2 2 2 7117 TESTS ON i 2 4 5 6 7 8 1 2 3 4 5 6 7 8 Test Prints Configurations Hardware Software 10 Q Test Labels 100 Print Quality Pitch 10 Q Page 031000 Single Page All Pages 1 1 1 Format 11000 Single Format NN N NN Q All Formats 1 1 11 1 Q UDC 00100 Single UDC N N N N N NN Q All UDCs 11111110 Font 10100 Single Font NN N N N N All Fonts 111111 Data Line Print 10000000 Cloning Receiver 00000 Sender 10000 Selective Transfer 110 Receiver Send Pages 1005 Single Page 1S SS SDDDDD All Pages 1 1
7. SOM IN STD EOM IN STD AFF IN NEG IN DLE IN STD XON IN XOFF IN SELECT OUT POLL OUT RES OUT REO OUT SOM OUT EOM OUT AFF OUT NEG OUT STD DLE OUT STD XON OUT XOFF OUT PROTO CMD 1 SID PROTO CMD 2 SID TIMEOUT ON EOM Protocols Affected POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D POL Mode D Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop Multi Drop XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF XON XOFF 3240 Bar Code Label Printer User s Manual Communications Interfaces The 3240 printer supports serial communications with the following interfaces e RS222 e 5 422 e RS 485 The following sections describe these interfaces See Data Communications Reference Manual Intermec Part No 044737 for more detailed information RS 232 Serial Interface Use the RS 232 serial interface in all asynchronous point to point full or half duplex direct data communications or modem control The printer cable must have the pin assignments for an RS 232 serial interface shown in the table
8. Data Communications Reference Manual Intermec Part No 044737 If you need to change the printer s communications parameters follow the procedures in Configuring the Serial Port in Chapter 1 B 15 055 ry Glossary G ASCII American Standard Code for Information Interchange A standard seven bit code almost always transmitted with a parity bit for a total of eight bits per Character The American National Standards Institute established ASCII to achieve compatibility between various types of data communication equipment It is equivalent to the International ISO 7 bit code backing Silicon release liner on media to which labels stay attached until they are ready for use bar code A printed machine readable code that consists of parallel bars of varied width and spacing batch takeup A device that rewinds media useful for printing batches of labels BEL A command character that instructs the printer to return an error status code character set Refers to the letters numerals and symbols that support a particular language such as French U S ASCII or automatic identification technology such as Code 30 Codabar configuration The current parameter settings that determine the operating characteristics of the printer data file The collection of data and printer commands that when sent to the printer merges with a format file to print a label Data Line Print mode A mode of operation in w
9. Ethernet If you did not have the interface installed at the factory you can install the field installable option Intermec Part No 056830 in the optional I O board port of your printer The network interface adapter for example Ethernet connects to the Centronics parallel interface on the back of the printer Your network must be able to use XON XOFF hardware handshake protocol Refer to your network documentation for more information 3240 Bar Code Label Printer User s Manual Connecting the 3240 to an AS 400 To connect a 3240 printer directly to an AS 400 or midrange system you need atwinax adapter card atwinaxial cable equivalent to IBM part number 7362267 or 7362062 The maximum cable length for the twinax interface is 5000 feet 1525 meters If you did not have the twinax card installed at the factory you can install the field installable option Intermec Part No 056835 in the optional I O board port of your printer For help on cabling and communications see the manual that comes with the twinax adapter card Note If you are using a midrange computer other than the AS 400 refer to your system documentation for information on cabling and setting up communications Connecting the 3240 to a Mainframe To connect a 3240 printer directly to an IBM mainframe you need e a coax adapter card e a coaxial cable equivalent to IBM part number 2577672 or 1833108 The maximum cable length allowed is 4920 fee
10. Label in Chapter 1 for more information 3240 Bar Code Label Printer User s Manual Loading Media Into the Printer You can load media into the 3240 printer in three different ways e Fanfold printing e Self strip printing with roll media e Straight through printing with roll media see Chapter 1 You can load media with the printer power turned on or off The following procedures for loading media assume that the ON OFF switch is turned on Loading Media for Fanfold Printing For fanfold printing you place a stack of fanfold media at the rear of the printer and feed it into the printer through the fanfold media access slot Note The top of the stack of media has a three digit sensitivity number printed on it You need this information to set the correct media sensitivity number Refer to Setting the Media Sensitivity Number later in this chapter for more information To load media for fanfold printing 1 Open the printer 2 Rotate the head lift lever clockwise to release the printhead Turn the supply roll retainer counterclockwise and slide it to the outer end of the supply roll post Turn it clockwise to lock it in place 4 Lift the media brake up and slide it toward the front of the printer until it reaches its resting position 5 Place the box of fanfold media slightly lower than the slot in the printer back cover and line it up with the label path through the printer 6 Unscrew the edge guide and slide it to
11. Warranty Information To receive a copy of the standard warranty provision for this product contact your local Intermec sales organization In the U S call 1 800 755 5505 and in Canada call 1 800 688 7043 Otherwise refer to the Worldwide Sales amp Service list that came with this manual for the address and telephone number of your Intermec sales organization Safety Summary Your safety is extremely important Read and follow all warnings and cautions in this book before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions Do not repair or adjust alone Do not repair or adjust energized equipment alone under any circumstances Someone capable of providing first aid must always be present for your safety Firstaid Always obtain first aid or medical attention immediately after an injury Never neglect an injury no matter how slight it seems Resuscitation Begin resuscitation immediately if someone is injured and stops breathing Any delay could result in death To work on or near high voltage you should be familiar with approved industrial first aid methods Energized equipment Never work on energized equipment unless authorized by a responsible authority Energized electrical equipment is dangerous Electrical shock from energized equipment can cause death If you must perform authorized emergency work on energized equipme
12. ready RS 232 Widely recognized protocol standard for serial binary data interchange The standard covers the physical electrical and functional characteristics of the interface Glossary G RS 422 Standard for the voltage and impedance levels for serial data transmission on balanced lines Similar to RS 232 but handles larger distances and faster communication RS 485 Standard for allowing multiple devices to share a common set of serial data communication lines The signaling is very similar to RS 422 The maximum number of devices allowed is 32 scan To read a bar code with a device known as a scanner that converts optical information into electrical signals scannable A symbol that you can successfully scan and correctly decode selective transfer A procedure that copies selected formats fonts graphics or pages stored in the memory of one printer to the memory of another self strip An optional device for the 3240 printer that presents each label after it prints with the backing removed so you can apply it immediately sensitivity The responsiveness of thermal media or of thermal transfer ribbon to heat it is determined by the time required for a unit measure of heat to affect the media or ribbon serial A communication scheme in which the bits of a byte are transferred one ata time Often serial transmission is used to link host computers to terminals and PCs to printers skip To move the paper to
13. rm rm 12 17 31 32 Return 19 20 21 22 23 24 25 26 27 28 29 30 16 33 Direction IN a A LL 2 IN OUT Description Negative pulse Latches DB0 7 on the rising edge Eight bits in parallel provide data input High is logical 1 and LOW is logical 0 Negative pulse Data has been received If HIGH printer cannot receive data If HIGH out of ribbon or media Pulled to 5V Printer is on Printer s chassis ground isolated from logic ground Clears I OINTO latch See printer display Note The maximum cable length for a parallel interface is 10 feet Printer Reference A Bar Code Symbologies Bar Code Codabar Code 2 of 5 Code 11 Code 16K Code 39 Code 49 Most of the following information has been taken out of The Bar Code Book by Roger C Palmer Intermec Part No 051241 The 3240 printer can print a bar code on a label in any of the following symbologies Description A bar code symbology that is variable length discrete and self checking It requires close printing tolerances It is used in department store price labeling libraries medicine photofinishing envelopes air bills and American Blood Commission blood tags The character set is limited to 16 characters 0 9 dollar sign colon period slash plus and minus Its maximum density is 12 8 char
14. 00001101 0D 13 M CR 01001101 4D 77 CR Carriage Return gt AO NX lt XS lt C AO TIO VOZZTA TIONTMOIOWDAD 9 3 3 NAXXE CHOIOUOZZE AC IQTTIgotu 00001110 14 SO 01001110 4E 78 Shift Out 00001111 15 SI 01001111 4F 79 SI Shift In 00010000 10 16 P DLE 01010000 50 80 DLE Data Link Escape 00010001 11 17 Q DC1 01010001 51 81 DC1 Device Control 1 XON 00010010 12 18 R DC2 01010010 52 82 DC2 Device Control 2 00010011 13 19 5 DC3 01010011 53 83 DC3 Device Control 3 XOFF 00010100 14 20 T DC4 01010100 54 84 DC4 Device Control 00010101 15 21 U NAK 01010101 55 85 NAK Negative Acknowledge 00010110 16 22 V SYN 01010110 56 86 SYN Syncronous Idle 00010111 17 23 01010111 57 87 End Transmission Block 00011000 18 24 X CAN 01011000 58 88 CAN Cancel 00011001 19 25 Y EM 01011001 59 89 EM End of Medium 00011010 1 26 Z SUB 01011010 90 SUB Substitute 00011011 1B 27 96A ESC 01011011 5B 91 K ESC Escape 00011100 1 28 FS 01011100 5C 92 L FS File Separator 00011101 1D 29 GS 01011101 5D 93 M GS Group Separator 00011110 1E 30 D RS 01011110 5E 94 N RS Record Separator 00011111 1F 31 E US 01011111 5F 95 90 _ US Unit Separator 00100000 20 32 SP sp6 01100000 60 96 W SP Space 00100001 21 33 01100001 61 97 DEL Delete 00100010 22 34 B 01100010 62 98 B 00100011 23 35 01100011 63 99 00100100 24 36 D 01100100 64 100 D 00100101 25 37 E 01100101 65 101
15. 11 RS 232 B 8 RS 422 B 8 RS 485 B 8 table of pin outs B 9 Interleaved 2 of 5 description of A 14 Intermec Standard protocol B 4 international character Sets A 16 J K L Kanji Katakana option A 11 label detecting the start 4 15 formats positioning along the length of label 5 21 positioning parallel along width of label 5 22 gap sensor adjusting 4 15 high registration 4 13 image adjusting the lateral position 4 13 rest point setting with DIP switches 5 15 label continued sensors cleaning 3 12 taken sensor adjusting for use with self strip 4 12 See also fields formats languages international character sets A 16 lateral position correcting for label image 4 13 lateral printhead knob using to correct label image position 4 13 LEDs front panel 2 4 indicators 2 4 media or system faults 2 4 over temperature condition 2 4 understanding 2 4 loading fanfold media 2 6 media for self strip printing 2 8 media for straight through printing 1 9 2 7 roll media 1 9 thermal transfer ribbon 1 9 2 11 M mainframe connecting to the 3240 1 16 maintenance 3 3 location of parts to be maintained 3 5 schedule 3 4 MaxiCode description of A 15 media guides cleaning 3 10 selecting correct 4 9 system faults 2 4 media sensitivity number description of 2 13 selecting the correct number 4 10 setting for Intermec media and ribbon 2 14 setting for other media and ribbon 2 15 settings
16. 3240 Bar Code Label Printer User s Manual 2 14 Setting the Media Sensitivity Number for Intermec Media and Ribbon The sensitivity number on each roll of thermal transfer media or ribbon has an asterisk in place of one of the digits To optimize the sensitivity number for thermal transfer media you combine the digits as in this example Media or Ribbon Sensitivity Rating Description Thermal Transfer 56 The asterisk reserves the third Media digit to identify the ribbon s sensitivity number Thermal Transfer 5 7 The asterisk reserves the second Ribbon digit to identify the media s sensitivity number 567 Optimum Sensitivity Rating To set the sensitivity rating for direct thermal media use the three digit sensitivity rating located on the roll of media or listed in the Direct Thermal Media Sensitivity Settings table on the following page To change the media sensitivity number with PrintSet 1 Start the PrintSet applications 2 Click the Paper type button 3 Inthe Print Quality Setup dialog box enter your three digit number in the Media Sensitivity Number field 4 Click OK Operating the Printer 2 Setting the Media Sensitivity Number for Other Media and Ribbon If you are not using Intermec media and ribbon or you misplaced your packaging with the three digit sensitivity number label on it you can set the approximate sensitivity rating The first column of the Direct Thermal and Thermal Transfer M
17. 4 O 1 0 5 1 O 1 O O 6 O 1 1 7 1 1 1 8 O O 1 9 1 O O 1 10 O 1 O 1 11 1 1 1 12 1 1 13 1 1 1 14 1 1 1 15 1 1 1 1 16 O O O 1 17 1 O 1 18 19 1 1 1 20 O O 1 O 1 21 1 1 1 22 1 1 1 23 1 1 1 1 24 1 1 25 1 1 1 26 1 1 1 27 1 1 1 1 28 1 1 1 29 1 1 1 1 30 1 1 1 1 3240U 062 Performing Advanced Procedures 5 To set the number of dot increments 1 In the top bank turn the appropriate switches on or off for forward or backward movement See the Configuration DIP Switch Settings table on page 5 13 for the appropriate DIP switch settings 2 Go to the Dot Increments DIP Switch Settings table on page 5 14 and scan down the of Dot Increments column until you reach the number of dot increments you want to adjust the command forward or backward 3 Inthe bottom bank turn on the switches that have a 1 in their column Turn off all other switches 4 Press the Feed Pause button and the printer prints out the software configuration label and stops at the new location For example you print a label and discover that it does not extend far enough from the tear bar You need to move the label rest point forward 10 dot increments 0 025 inch so that the printer feeds more label out when it finishes printing Find 10 in the of Dot Increments column It shows a 1 in the columns of DIP switches 2 an
18. Rollers and Tear Bar Supply roll roller Head lift lever Drive roller 3240U 032 3 9 3240 Bar Code Label Printer User s Manual 3 10 Cleaning the Media Guides and Media Path You should clean the media guides and media path regularly to keep debris off the media surface and printhead where irregularities can spoil print quality or damage the printhead Cleaning the guides also prevents the media from skewing or improperly tracking as it travels through the media path which can result in smeared images and print off the side of the label Always clean the media guides immediately after a label jam in the printer To clean the media guides and media path TA m 10 Turn the ON OFF switch to the off position and remove the power cord Remove the media cover Remove the media and ribbon if necessary Pull down on the lower media guide to open up the media path Clean the lower media guide by using a lint free cloth moistened with isopropyl alcohol as shown in the following figure Note The lower media guide is spring loaded and you must hold it open to clean Use the cloth moistened with isopropyl alcohol to clean the upper media guide Be sure to remove all traces of debris Remove all traces of dust paper and adhesive from the media path with a soft bristle brush or vacuum Clean the flat surfaces of the media path including the edge guide with a lint free cloth and isopropyl alcohol Releas
19. S 00111111 63 01111111 177 T8 ASCI6x7 A 25 Cabling and Communications Cabling and Communications Communications Reference Use the following information on interfaces and protocols to integrate your 3240 printer into a data collection network Host Requirements The 3240 printer has the following hardware and software requirements e The host computer must use the American Standard Code for Information Exchange ASCII for data communications e serial port must be available on the host if you are connecting directly to the printer e The host must support at least one of the following data communications interfaces RS 232 RS 422 or RS 485 For information on configuring the host computer port concentrator or network controller see the reference manual for the controlling device Communications Boundaries The information below applies to all protocols that the printer supports Parameter Maximum Capacity Message delay 9999 milliseconds Character delay 9999 milliseconds Message block size 255 characters including STX and ETX characters Unlimited block size for XON XOFF Device address number AtoZ 0to5 Multi Drop only 3240 Bar Code Label Printer User s Manual Communications Protocols Communications protocols are important because they determine the transmission standards for communications between the printer and the host The 3240 and the host must use the same
20. Transfer Ribbon TTR Assist Roller Self Strip Roller Supply Roll Roller Tear Bar Media Path Edge Guide Upper Media Guide Lower Media Guide Label Gap Sensor Label Taken Sensor Pinch Roller Maintenance Period Inspect after every roll of media Clean after every roll or 6 000 inches of media or more often if necessary Clean as necessary Clean after every five rolls of media If you are using hi tack adhesive you must clean after every roll of media If you are using tag stock or continuous media you may want to clean after every five rolls of media or as necessary Clean more often in environments that are harsh or dusty Maintaining the Printer 3 Locating the Printer Parts You Need to Maintain TTR assist roller Supply roll Label post taken sensor Supply roll retainer Upper media Lower media guide Label Pinch Printhead gap roller sensor Self strip Tear bar assist roller 3240U 030 Warning Switch off the printer power and remove the power cord before cleaning any WARNING part of the printer Avertissement Mettez l imprimante hors tension et d branchez le cable d alimentation avant de nettoyer une parte de l imprimante 3 5 3240 Bar Code Label Printer User s Manual CAUTION Cleaning the Printhead In order for the printhead to provide good print quality it must maintain close contact with the media Therefore cleaning media debris
21. You can define up to 16 fonts but there may not be enough room depending on the amount of memory being used for other purposes The more formats graphics and fonts you store the less memory is available When you run into a memory usage problem use PrintSet to see how much memory remains available The printer uploads information on the amount of storage RAM allocated and the amount of allocated RAM that you are not using The printer uses a comma to separate the two numbers For example the printer may send back the following 120 10 indicating that you have 120K allocated for storage and that you are not using 10K If you find that it is necessary to increase your available memory you can do one of the following e Adjust the amount of RAM allocated for storage purposes using the PrintSet software A printer with 128K of static RAM installed can adjust the amount of RAM allocated for storage from 10K to 120K For printers with expanded RAM 512K installed you can adjust the amount of storage RAM from 10K to 504K If you set the amount of RAM to an amount too small to hold the existing formats pages fonts and UDCs the printer erases them e Increase the amount of available memory by using the Memory Reset portion of the Test and Service menu See Using Memory Reset later in this chapter for more information Delete any unneeded user defined fonts graphics pages or formats For help see the PrintSet software or the
22. below RS 422 Serial Interface Use the RS 422 interface in long line point to point direct connect installations The printer cable must have the pin assignments for an RS 422 serial interface shown in the table below RS 485 Serial Interface Use the RS 485 serial interface for Multi Drop installations only The printer cable must have the pin assignments for an RS 485 serial interface shown in the following table RS 485 Serial Interface Pin Assignments Interface RS 232 422 485 RS 232 RS 232 RS 232 422 485 RS 232 422 485 RS 232 422 485 RS 232 422 485 RS 422 485 RS 422 485 RS 422 485 RS 422 485 RS 232 422 485 Pin No 1 11 20 Name Chassis Ground GND Transmit Data TD Receive Data RD Request to Send RTS Clear to Send CTS Signal Ground SG Printer Status PS Input B Output A Input A Output B Data Terminal Ready DTR Cabling and Communications Operation Connect to pin 1 chassis ground of connected device Output Connect to receive data pin of connected device Input Connect to transmit data pin of connected device Output When you use a modem connect to modem RTS pin The connection sets RTS to true before transmission The printer sets RTS to false after transmission Input When you use a modem connect to modem CTS pin Modem must set CTS true before the printer transmits data If not connected CTS sets itself true To enable c
23. character that corresponds with the character in your language Advanced Character Table If you are running your printer in Advanced mode you are not using 86XX Emulation use this table to find the right hex codes for the international character sets m B e AE INMI Mie IIA IMA EET EC Mie U S ASCII U K ASCII Germany France Norway Denmark Sweden Finland Spain Switzerland Italy U S ASCII U K ASCII Germany France Norway Denmark Sweden Finland Spain Switzerland Italy Printer Reference A 86XX Character Table This table shows the hex codes for the character sets that print if your printer is running under 86XX Emulation mode IBM Translation Character Table If you are running your printer with IBM Translation enabled use this table to find the right hex codes for the international character sets SF 79 CO 6A DO arria e aa A E SCC MA ASS pom quse EA 1 3240 Bar Code Label Printer User s Manual Code Page 850 Character Table om ZT 00 01 02 03 04 05 06 07 08 09 0A 0B 0C OD 0E F gt 4 1 1 5 1 T 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1 1E 1 amp t 7 20 21 22 23 24 25 26 27 28 29 2A 2B 2C 2D 2E 2F 011213145 6 7 lt gt 30 31 32 33 34 35 3
24. format prints too close to the front or back edge of the label you can fine tune the position with the top of form TOF switch The TOF switch controls the position of the format forward or backward along the length of the label This feature is especially important if you are printing small labels in self strip mode because you can easily adjust for slight shifts in the label format without stopping the printer or sending down software commands Only use the TOF switch to fine tune your label format position This is important because the printer returns to your initial TOP setting when you cycle printer power e lift the printhead Use the TOF switch to fine tune the format position after you design the label Use PrintSet or the IPL top of form command to control the initial TOF setting For help on using the top of form command see the PrintSet help or the IPL Programming Reference Manual The TOF switch is a small rocker switch located on the lower outboard plate of the printer a 3240M 021 3240 Bar Code Label Printer User s Manual To move a label format backward with the TOF switch Note You will see the new format position on the second label you print after pressing the TOF switch You notice that your format is printing toward the from part of the label 3240M 023 Label direction from printer 1 Remove the media cover 123 123 Note Do not raise the printhead
25. power receptacle 1 7 adjustments bias adjust screw 4 17 darkness adjust 4 11 label gap sensor 4 15 lateral printhead knob 4 13 Advanced mode international character sets A 16 Alert LED 2 4 AS 400 connecting to the 3240 1 16 ASCII chart A 25 B bar code orientation selecting correct 4 10 selecting for optimal print quality 4 10 symbologies A 13 Codabar A 13 Code 11 A 13 Code 128 A 14 Code 16K A 13 Code 2 of 5 A 13 Code 39 A 13 Code 49 A 13 Code 93 A 14 Code One A 14 Data Matrix A 14 EAN A 14 HIBC A 14 Interleaved 2 of 5 A 14 MaxiCode A 15 PDF417 A 15 POSTNET A 15 UPC A 15 batch printing optimizing with image bands 5 7 batch takeup option A 11 bias adjust screw adjusting 4 17 using for optimal print quality 4 17 C cables B 8 B 11 considerations B 14 Intermec B 11 Index Multi drop B 14 RS 232 schematics B 12 RS 422 schematic B 13 RS 485 Multi Drop B 14 schematics B 11 straight through schematics B 13 Centronics parallel interface A 12 changing serial port settings 1 17 character sets extended A 19 A 23 international A 16 cleaning drive roller 3 8 label sensors 3 12 media guides 3 10 media path 3 10 printer 3 3 printer covers 3 7 printhead 3 6 tear bar 3 8 coax interface option A 11 Codabar description of A 13 Code 11 description of A 13 Code 128 description of A 14 Code 16K description of A 13 Code 2 of 5 description of A 13 C
26. protocol and parameters to communicate properly The 3240 printer supports the flow control and block transfer protocols described in the next sections of these protocols are point to point except Multi Drop Application programs and or ROM BIOS determine which protocols your computer can support For more detailed information refer to the Intermec Data Communications Reference Manual Intermec Part No 044737 Intermec Standard Protocol Intermec Standard protocol is a proprietary block transfer status response protocol For each block sent the host must wait for the appropriate response before sending the next block lt DC1 gt Except for single character status commands lt ENQ gt and lt VT gt Standard protocol transmits characters in message blocks beginning with the start of text lt STX gt character and ending with the end of text lt ETX gt character Message blocks can be up to 255 characters including the start of text and end of text characters The 3440 printer auto discriminates between Standard Polling Mode D and Multi Drop protocols The printer returns its highest priority status when it receives a valid block lt STX gt data lt ETX gt or when it receives the status request command lt ENQ gt When the printer receives the status dump command VT the printer returns all active status The printer status response time ranges from 30 to 100 ms depending on the complexity of the received message bl
27. settings 9600 E 7 1 or by sending down the Test and Service mode command D Multi Drop Protocol Use Multi Drop protocol to connect up to 32 devices to an Intermec controller on a four wire RS 485 two twisted pair This protocol is similar to Polling Mode D except each device has a unique address POL and SEL character You must use an RS 485 which is automatically enabled when you enable Multi Drop Be sure to specify a unique address for the printer and verify that the baud rate is between 2400 and 19200 User Defined Protocol The 3240 printer provides the capability to change protocol characters However you cannot define your own protocol You can substitute characters to use as protocol characters but the rules for the chosen protocol do not change The printer does not use any protocol characters that you replace with the NUL character One table of protocol characters exists You may redefine these characters to create a table that all of the protocols can use One possibility for you to redefine protocol characters may be the replacement of control characters with printable characters Note Please use caution when replacing control characters with printable characters One control character can be replaced with only one printable character Cabling and Communications The following table lists the protocol characters that you can redefine and the protocols they affect Character SELECT IN POLL IN RES IN REO IN
28. the outer edge of the lower media guide and screw it in place 7 Pull down on the lower media guide to allow access to the media path 8 Insert the fanfold media through the printer mechanism as shown in the illustration Release the lower media guide 9 Liftup on the media brake slide it toward the back of the printer and lower it onto the media Operating the Printer Loading Fanfold Media for Straight Through Printing 10 11 12 13 14 Head lift lever Edge guide Lateral printhead knob Lower media guide plate 2 n Media access Fanfold media Supply Cd retainer 3240U 017 Slide the supply roll retainer up to the edge of the fanfold media and turn the supply roll retainer clockwise until it locks firmly in place Rotate the head lift lever counterclockwise until it locks Press the Feed Pause button until the printer feeds out approximately 6 inches of media Unscrew the edge guide and slide it inward until it just touches the edge of the media Screw it in place Replace the media cover The printer is now ready to print the configuration test label Note If the yellow Empty Pause LED does not go out reload the media and try again 3240 Bar Code Label Printer User s Manual Loading Media for Self Strip Printing Use self strip printing in applications where you want to apply labels to a surface immediately After printing a label the printer pri
29. type to thermal transfer set DIP switch 8 on the bottom bank of switches to the ON position 3 Turn the printer power off and then on for the configuration changes to take effect Note Ignore Multi Drop switches if you are not using a Multi Drop network 3240 Bar Code Label Printer User s Manual DIP Switch Settings Top Bank Switch Number Bottom Bank Switch Number OFF OFF al m i PHP 1 1 ON 2 3 4 5 6 7 8 Baud Rate Selection Multi Drop Address Selection 19 200 A 00000 9 600 100 B 10000 4 800 01000 2 400 110 D 11000 1 200 1 E 00100 reserved 10 1 F 10100 reserved O1 1 G 01100 reserved qi H 11100 00010 Parity Selection J 10010 Even K 01010 Odd 10 L 11010 None O 1 M 00110 None 1 1 N 10110 o 01110 Number of Data Bits P 11110 7 Bit 0000 1 8 Bit 1 R 10001 S 01001 Reserved T 1100 1 U 00101 Default settings are noted with an M 5 9 1 1 x 117101 Y 00041 1 2 10011 0 O101 1 1 11041 1 2 1 1 i 3 1011 1 4 O1 11 1 5 1 1 11 1 Protocol Selection XON XOFF Intermec Protocols 1 XON XOFF Selection No Status Response With Status Response 1 DT TTR Direct Thermal Thermal Transfer 1 Default settings are noted with an 3240U 008 1 18 Getting Slarted f Verifying Printer Communications With Your System After connecting t
30. used to download user defined fonts Amount of RAM Maximum UDF or UDC 128K standard 2 5 inches x 2 5 inches 64 mm x 64 mm 512K expanded 2 5 inches x 5 inches 64 mm x 127 mm Character Sets US ASCII Norwegian Danish UK ASCII Swedish Finnish German Italian French Spanish Switzerland Code Page 850 Memory Base Optional 512K of DRAM 512K of SRAM expanded 128K of SRAM standard 2 to 8M Kanji Katakana memory expansion board 3240 Bar Code Label Printer User s Manual Factory Default Settings The following table lists the factory default settings for the 3240 printer Use PrintSet to set these parameters The printer s serial port defaults which are set using the rear panel DIP switches are described in Chapter 2 Operating the Printer Configuration Preamble Character Postamble Character Auto Transmit 1 Auto Transmit 2 Auto Transmit 3 Message Delay Power Up Mode End of Print Skip Distance Top of Form Media Sensitivity Number of Image Bands Maximum Label Length Printer Character Set Label Retract Print Speed Label Stock Type Intercharacter Delay Default Setting Disabled Disabled Disabled Disabled Disabled 0 milliseconds Advanced mode 100 dots 20 dots 420 3 1000 dots US ASCII Enabled 3 inches per second ips Die cut 0 milliseconds Communications Protocol Characters Protocol Characters Standard Select in Poll in Reset in Request for Acknowledgement in Start of Mes
31. 3 Printer Operation Problems 4 3 Print Quality Problems 4 5 Communications Problems 4 7 Preventing Data Loss 4 8 Optimizing and Maintaining Print Quality 4 9 Contents Selecting the Correct Media 4 9 Setting the Print Speed 4 10 Selecting the Correct Media Sensitivity Number 4 10 Selecting the Correct Bar Code Orientation 4 10 Adjusting the Print Darkness 4 11 Adjusting the Printer for Self Strip Printing 4 12 Using Precision Print Technology to Print High Registration Labels 4 13 Correcting the Lateral Position of the Label Image 4 13 Accurately Detecting the Start of a Label 4 15 Correcting Uneven Print Quality 4 17 Fine Tuning the Top of Form Position 4 19 Performing Advanced Procedures Using the Printer Memory Efficiently 5 3 How Is the 3240 RAM Used 5 3 Making the Most of Your RAM 5 4 Maximizing Throughput 5 5 What Is an Image Band 5 5 How the Image Bands Command Works 5 6 Optimizing Print Speed and Image Band Setting 5 6 Reimaging Modified Fields 5 7 Optimizing Image Bands for Batch Printing 5 7 Using Test and Service Mode 5 8 Printing Test Labels 5 10 Using Data Line Print 5 10 Performing Selective Transfer 5 11 Using Memory Reset 5 12 Changing Configuration Commands in Test and Service Mode 5 13 Setting the Number of Dot Increments 5 14 Adjusting the Label Rest Point 5 15 Setting Emulation Mode 5 17 Replacing an 86XX 4100 or 3400 Printer With a 3240 Printer 5 19 Differences Between 86XX Printers and 8
32. 4 1 Send Format 0 1 0 5 Single Format 1 5 5 5 SDDDDD All Formats 1 11111111 Send UDC 1105 Single UDC 1 5 5 5 5 5 5 5 All UDCs 1 1 1 1 4 1 1 Send Font 1 5 Single Font 1 5 SS SDDD All Fonts 1 T 613 Send Configuration 10 1 Send Tables O 1 1 Send All 1 1 1 Memory Reset O O 1 Page Format UDC Font 100 Configuration Tables 110 All 1 1 1 Q OFF Batch of 1 ON Batch of 100 N Page Format UDC Font number Least significant bit is switch 8 S Source Page Format UDC Font number Least significant bit D Destination Page Format UDC Font number Least significant bit 3240U 060 Default settings are noted with an 3240 Bar Code Label Printer User s Manual 5 10 Printing Test Labels The 3240 printer can print a variety of test print labels that provide you with information about the printer s configuration and about the quality of the printing To print out a test label 1 Turn the ON OFF switch to the off position 2 Press and hold the Feed Pause button while turning on the printer The printer prints out a hardware configuration label and then enters Data Line Print mode 3 Setthe DIP switches to print out the test label of your choice software print quality or pitch Refer to the Test and Service DIP Switch Settings table for the correct settings 4 Hold the Feed Pause button down for 1 second The printer begins printing out the test label immediately 5 Exit Te
33. 513 European Coated Premium 300 Series Low Sensitivity Plastic 369 Super Premium Kimdura Super Premium 2 369 Super Premium Polyimide Super Premium 2 366 Super Premium Kimdura Super Premium 1 366 Super Premium Polyimide Super Premium 1 200 Series Low Sensitivity Plastic 222 Glossy Polyimide Kapton Super Premium 3 226 Glossy Polyimide Kapton Super Premium 1 236 Matte Polyimide Kapton Super Premium 1 238 Matte Polyimide Kapton Super Premium 4 2 16 Operating the Printer Communicating With the Printer You are now ready to print labels by downloading data from the host to the 3240 printer Downloading is the universal term used to describe the transfer of information from the host to any connected peripheral device such as the 3240 printer When you transfer data from your printer to the host you are performing a process called uploading You can use several methods to download information in your data collection system The next sections describe different ways to communicate with the printer Using the PrintSet Software Use the PrintSet application software to easily configure your printer from your PC You can upload the current configuration settings modify them and then download them to the 3240 printer PrintSet also lets you download graphics and fonts including TrueType e print test labels allocate memory download configuration files For help using PrintSet refer to the online help po
34. 6 37 38 39 3A 3B 3C 3D J 40 41 42 43 44 45 46 47 48 49 4A 4B 4C 4 s UVWXYZ 1 50 51 52 53 54 55 56 57 58 59 5A 5B 5C 5D 5E 5F abc def g hi j 60 61 62 63 64 65 66 68 69 6 6B 6C 6D 6E 6F risitiuvwixiy z 71 72 73 74 75 D6 77 78 79 7A 7B 7C 7D 7E 7F lelalalalalc a le e D 8E 8F et ooojuyoUuli s X gt wW O 70 81 82 83 84 85 E6 87 88 89 8 8B 8C 8 90 Ai A2 A4 5 A7 Gs A9 AA AB AC AD AE AF q Ya BO B1 B2 B3 B4 B5 B6 B7 B8 B9 BA BB BC B BE BF cla Tb 4 c1 c2 cs ce 7 A cae re o B E E E i m DO D1 D2 D3 D4 D5 D6 D7 D8 D9 DA DB DC DD DE DF 6 O u 7 EO E1 E2 4 E5 E6 7 E8 E9 EA EB ED EE EF l 11312 m Fo Fi F2 F4 F5 Fe F7 F9 FA FB FD FE FF 3240U 081 4 18 Q 2 2 a Extended Character Sets Each internal font in the 3240 has a different character set associated with it a
35. 600 The 4100 printer has DIP switches to support even odd mark and Space parities The 4100 printer has DIP switches to specify Intermec protocols A front panel switch allows you to select between direct thermal or thermal transfer media on the 4100 printer Communications 3240 Printer DIP Switches The 3240 printer does not provide DIP switches for these parameters The 3240 printer supports even off and non parities 3240 DIP switches allow selection between Intermec Standard or XON XOFF protocol and between XON XOFF No Status Protocol The 3240 printer can automatically detect when the Intermec protocol is in use The 3240 printer provides a DIP switch for this selection The 3240 printer does not support baud rates below 1200 baud It does not allow selection of number of stop bits It uses one stop bit The 3240 printer does not support mark and space parity Entering Test and Service Mode With the 4100 printer you enter Test and Service mode by setting the appropriate DIP switch and turning on the printer The 3240 printer enters Test and Service mode when you turn on the printer while pressing the front panel button No Cutter The 3240 printer does not support a cutter 5 23 3240 Bar Code Label Printer User s Manual 5 24 Front Panel 4100 Front Panel 3240 Front Panel The 4100 printer has three front The 3240 printer has one front panel button panel buttons Pause Feed and for these
36. 6XX Emulation 5 19 No BEL Status Response 5 19 Prints Erroneous Labels 5 20 Limited User Defined Protocol 5 20 Added Auto Transmit 3 and SI Configuration Commands 5 22 Increased Storage Capacity 5 22 Features Not Implemented 5 22 vii 3240 Bar Code Label Printer User s Manual viii Differences Between the 3240 Printer and the 4100 Printer 5 23 DIP Switches 5 23 Communications 5 23 Entering Test and Service Mode 5 23 No Cutter 5 23 Front Panel 5 24 RAM Differences 5 24 Differences Between the 3400 Printer and the 3240 Printer 5 24 Printhead Size 5 24 Fonts 5 25 DPI Emulation Modes 5 25 Printer Reference 3240 Printer Specifications A 3 Factory Default Settings A 6 Communications Protocol Characters A 7 Configuration Parameters Upload A 8 Printer Functional Boundaries A 9 Printer Options A 11 Bar Code Symbologies A 13 International Character Sets A 16 Extended Character Sets A 19 DIP Switch Settings A 24 Full ASCII Chart A 25 Cabling and Communications Communications Reference B 3 Interface Cables and Connectors B 11 Connecting the Printer to a Network or Modem B 15 Contents Glossary Index Before You Begin Before You Begin This section introduces you to standard warranty provisions safety precautions warnings and cautions document formatting conventions and sources of additional product information A documentation roadmap is also provided to guide you in finding the appropriate information
37. E Notes 00100110 26 38 F amp 01100110 66 102 F Bit positions are 76543210 00100111 27 39 IG 01100111 67 103 G Hexadecimal value 00101000 28 40 H 01101000 68 104 H Decimal val 00101001 29 4 N 01101001 69 105 ecimal value 00101010 2A 42 IJ 01101010 6A 106 tJ ASCII character 0 1 2 3 Code 39 character s 00101011 2B 43 IK 01101011 6B 107 K 4 00101100 2 44 L Y 01101100 6C 108 L 5 00101101 2D 45 01101101 6D 109 M 00101110 2E 46 N 01101110 6E 110 N Hold down Control key and press key to left of definition E lt Cc 0500053 TAT Ta 00101111 47 10 01101111 6F 111 0 6 SP is the SPACE character 00110000 30 48 7 o 01110000 70 112 P 7 The Code 39 characters 00110001 31 49 AQ 1 01110001 71 113 0 P through Y may be 00110010 32 50 2 01110010 72 114 00110011 33 _ 51 48 3 01110011 73 115 S 00110100 34 52 IT 4 01110100 74 116 T numbers roug S 00110101 35 53 W 5 01110101 75 117 0 8 May be interchanged with 00110110 36 54A 6 01110110 76 118 V X WY or Z 00110111 37 55 7 01110111 77 19 W o Mis the DELETE character 00111000 38 56 8 01111000 78 120 X x 00111001 39 57 ON 9 01111001 79 121 4Y y 00111010 58 7 01111010 7A 122 7 2 00111011 59 01111011 7B 123 4 00111100 SC 60 G lt 01111100 7 124 00111101 3D 61 01111101 7D 125 8 00111110 62 9 gt 01111110 126
38. IPL Programming Reference Manual e Purchase additional memory Please contact your Intermec representative for information on purchasing additional memory for the 3240 printer Performing Advanced Procedures 5 Maximizing Throughput To print labels as quickly as possible you must adjust the print speed in conjunction with the number of image bands one image band equals 1 inch of label The print speed and image band settings determine the rate at which the printer processes the images of your labels This rate in turn affects the throughput of the entire printing process The 3240 printer begins imaging the label when it receives the command to select a format Since the 3240 printer starts imaging the label so early the chance that the imaging process will be unable to keep up with the print speed decreases and throughput improves However if the number of image bands is too low the imaging process is unable to keep up with the print speed In this case the printer stops printing and starts again at the lowest print speed with the maximum number of image bands If you have set the image band command too high the printer spends more time than necessary imaging and slows down label production What Is an Image Band Image bands are a section of memory where the printer draws a picture of a label format We call this process imaging Once the printer images the picture the printer loads the picture from the image bands to the prin
39. Manual 4 Plug the other end of the power cord into a grounded wall outlet or surge protector 5 Set the ON OFF switch to the on position The Power On LED lights the Empty Pause LED flashes and the printer platen roller advances The Empty Pause LED stays lit because you have not loaded media yet Opening the Printer You need to open the printer every time you load media or perform maintenance procedures To open the printer 1 Place the fingers of your right hand between the two notches on the lower edge of the media cover the media cover release and pull the bottom of the media cover away from the base of the printer 2 Grasp the front of the media cover with your left hand and lift the front of the media cover upward to release it from the printer frame 3 Lift the media cover away from the top of the printer between the two notches 3240U 005 Getting Slarted f Loading a Roll of Media In straight through printing you load a roll of media on the supply roll post and feed it straight through the printer mechanism and out the front of the printer As the 3240 prints individual labels you can remove them from the roll by pulling them down across the tear bar Use the small roll of media that came with the printer to perform this procedure Note This procedure covers how to load media for straight through print mode using a roll of direct thermal or thermal transfer label media The def
40. Optimizing Print Speed and Image Band Setting The maximum number of image bands available for use is 5 bands with 128K of static RAM or 7 bands with expanded RAM The minimum number of image bands available is 2 To optimize the number of image bands for your print speed 1 Setthe image band setting to the lowest number 2 2 Printa label at the desired speed If the label prints the image band setting is optimal You do not need to perform any more adjustments If the number of image bands is too low the printer aborts the label before it completes printing and attempts to reprint the label at the slowest speed 2 ips with the highest number of image bands 5 You need to continue with Step 3 3 Return to the original print speed and increase the original number of image bands one at a time Continue to increase the number of image bands until the printer prints a label correctly If the printer still aborts and reprints at the highest image band setting you may be trying to optimize at a print speed that is too high for your label format Try optimizing the number of image bands at a lower print speed or add expansion RAM To print very complex labels at high speeds you must allocate enough image bands to completely image the label before printing Allocate one band for each inch of label length By doing this you can print at any speed However there may be a considerable delay between labels Performing Advanced P
41. Panel LEDs for Troubleshooting Over temperature If the printer overheats the Alert LED flashes and the printer stops Do not try to troubleshoot or adjust the printer just allow it enough time to cool down and it will resume operation on its own Media or system faults If the Empty Pause or the Alert LED remains on your printer is experiencing a media or system fault See Chapter 4 Troubleshooting for information on correcting the problem 24 Using the Feed Pause Button The Feed Pause button located on the front panel of the 3240 printer performs several functions depending on the mode of the printer The Printer Is Idle Printing Powered on for the first time You Want To Feed out one label or a minimum specified amount of media Continuously feed media Take the printer offline Pause the printer Cancel the current print job Print the hardware configuration label Operating the Printer What to Do Press and release the Feed Pause button Press and hold the Feed Pause button When you release the button the media stops feeding Press the Feed Pause button twice Press the button again to bring the printer online Press and release the Feed Pause button Press and release the button again to resume printing Press and hold the Feed Pause button until the printer stops printing Press and hold the Feed Pause button See Printing the Hardware Configuration Test
42. a Roll of Media in Chapter 1 Change sensitivity setting to match the type of media you are using If you set the sensitivity correctly try changing the dark adjust command For help see your PrintSet online help the IPL Programming Reference Manual or Optimizing and Maintaining Print Quality in this chapter Lower your print speed or use Intermec media recommended for your print speed Clean printhead platen roller and label path as described in Chapter 3 Maintaining the Printer Keep media in a bag until you need it Adjust the darkness adjust control See Adjusting the Print Darkness in this chapter Adjust the bias adjust screw See Correcting Uneven Print Quality in this chapter Use only Intermec label and ribbon stock to ensure superior print quality and product performance Check to make sure that you installed the ribbon correctly For help see Loading Thermal Transfer Ribbon in Chapter 2 Set the bias adjust screw See Correcting Uneven Print Quality in this chapter For help see Loading Thermal Transfer Ribbon in Chapter 2 Set the switch for the type of media you are using For help see Loading a Roll of Media in Chapter 1 Replace the platen roller or printhead Switch to approved media or clean the printhead and platen roller as described in Chapter 3 Maintaining the Printer Print Quality Problems continued Symptom The printer skips labels randomly or se
43. ace fonts 6 point to 36 point ESERE ERE EE ER 64 67 T B1 B2 B5 B7 E ES C2 x C4 C5 C7 cg CA CB cc CD D1 ES a D7 D8 D8 DA DB DC DD DE DF P a aa EC E9 EA EB ED EE EF F2 F3 Fo 7 Fo Fa FD 3240U 068 Note Y ou cannot print these characters as 2 5 x 2 5 inch graphics W hite space surrounds each character and prevents it from reaching the maximum size A 21 3240 Bar Code Label Printer User s Manual Characters in Font c23 OCRA AE 23 25 26 27 28 29 2B p 2E 1 E d HEE 42 as 44 45 46 47 48 49 4a 4B ac 4D 4E Tene d 55 f 57 h 59 SA 5B SC 50 RH 3240U 069 A 22 Q 5 2 a c24 OCR B Size 2 Characters in Font 3240U 070 A 23 3240 Bar Code Label Printer User s Manual DIP Switch Settings Top Bank Switch Number Bottom Bank Switch Number al O OFF O OFF vivvuvuvzuvu 1 ON 1 ON ON 2 3 4 s 6 7 8 Baud Rate Selection Multi Drop Address Selection 19 200 A 00000 9 600 100 B 10000 4 800 01000 2 400 110 D 11000 1 200 1 E 00100 reserved 10 1 F 10100 reserved O1 1 G 01100 reserved 1 1 1 H 11100 00010 Parity Selection J 10010 E
44. acters per inch A discrete self checking code for encoding numeric data only The bars encode information and the spaces separate individual bars It can achieve densities of 15 characters per inch The Nieaf Company in the Netherlands developed Code 2 of 5 A high density discrete numeric bar code developed by Intermec The character set includes the numbers 0 through 9 and the dash character Each character is represented by a standalone group of three bars with two included spaces This code is not self checking One or two check digits provide data security Code 11 is widely used in labeling telecommunications equipment Its maximum density is 15 characters per inch A two dimensional stacked rows ultra high density bar code that has loose printing tolerances Code 16K is based on Code 128 128 squared is 16 384 or 16K It requires a check digit Code 16K is widely used in labeling unit dose packaging for the healthcare industry it is suitable for labeling small objects because it can encode more data in less area than many other codes The character set includes all 128 ASCII characters An alphanumeric bar code symbology that is discrete variable length and self checking It requires loose printing tolerances It is used in manufacturing government agencies and healthcare The character set is A Z uppercase 0 9 dollar sign period slash percent 76 space plus and minus It can be ex
45. ault setting for the printer is direct thermal mode Note Attached to the media bag is a small label with a three digit sensitivity number printed on it Make sure you save this label You need this information to set the correct media sensitivity number See Setting the Media Sensitivity Number in Chapter 2 for more information To load the media 1 Open the printer 2 Raise the printhead by rotating the head lift lever clockwise to release it 3 Turn the supply roll retainer counterclockwise to release it and slide it to the outer end of the supply roll post Turn it clockwise to lock it in place Note You do not need to perform this step when replenishing media of the same width 4 Liftthe media brake up and slide it towards the front of the printer until it reaches its resting position 5 Place the media roll on the supply roll post and position it firmly against the inside wall of the printer 6 Liftup on the media brake slide it toward the back of the printer and lower it onto the media roll 7 Turn the supply roll retainer counterclockwise and slide it up to the edge of the media roll Turn the supply roll retainer clockwise to secure Note If you are using a narrow roll of media less than 1 inch insert the media support between the roll of media and the supply roll retainer before you secure it in place 3240 Bar Code Label Printer User s Manual Loading Media Into the 3240 Printer Lateral 1 Uppe
46. ble for AT Intermec Part Number 048693 SHIELD 9 PIN SOCKET D SUB METAL BACKSHELL 25 PIN PLUG D SUB METAL BACKSHELL CHASSIS GROUND TRANSMITTED DATA RECEIVED DATA CARRIER DETECT RECEIVED DATA TRANSMITTED DATA CLEAR TO SEND REQUEST TO SEND DATA TERMINAL READY DATA SET READY CARRIER DETECT DATA SET READY DATA TERMINAL READY CLEAR TO SEND REQUEST TO SEND GROUND AT PRINTER GROUND NOTE The metal backshell is connected directly to the shield to achieve electrostatic discharge ESD immunity 3240U 078 B 12 Cabling and Communications RS 422 Software Flow Control Null Modem Cable for AT Intermec Part Number 047286 SHIELD NOTE Connect pin 1 to shield at one end only Input RxDB 13 Input RxDA 16 Output TxDA 14 Output TxDB 19 PRINTER HOST 3240U 079 Straight Through DTE to DCE Cable for Use with a Modem Intermec Part Number 043237 SHIELD 25 PIN PLUG D SUB METAL BACKSHELL 25 PIN PLUG D SUB METAL BACKSHELL CHASSIS GROUND TRANSMITTED DATA RECEIVED DATA REQUEST TO SEND CLEAR TO SEND DATA TERMINAL READY DATA TERMINAL READY SIGNAL GROUND SIGNAL GROUND PRINTER T 1 NOTE The metal backshell is connected directly to the shield to achieve electrostatic discharge ESD immunity CHASSIS GROUND TRANSMITTED DATA RECEIVED DATA REQUEST TO SEND CLEAR TO SEND 3240U 080 B 13 3240 Bar Code Label Printer User s Manual B 14 RS 485 Multi Dro
47. ble in your printer You can also use memory reset to clear pages and formats user defined characters and fonts configurations tables or all of these parameters To use memory reset 1 2 Turn the printer ON OFF switch to the off position Press and hold the Feed Pause button while turning on the printer The 3240 prints a hardware configuration label and enters Data Line Print mode Set the DIP switches to reset a portion or all of the memory by using the Test and Service Mode DIP Switch Settings table located on page 5 9 Hold the Feed Pause button down for 1 second The printer resets a portion or all of its memory To exit Test and Service mode turn the printer power off and then on Note You can also use the Test and Service command D to reset all printer RAM Performing Advanced Procedures 5 Changing Configuration Commands in Test and Service Mode Test and Service mode also provides you with an alternative way to change configuration commands besides sending configuration commands down from the host You can change the following configuration commands by setting the Test and Service mode DIP switches Label rest point e Emulation mode e X forms adjust Y forms adjust The following table provides you with the Test and Service mode DIP switch settings for changing the configuration commands Configuration DIP Switch Settings Top Bank Bottom Bank
48. cations port Optional I O board port if you have an adapter card installed Optional VO 71 board port J Serial T communications 7 3240U 011 3240 Bar Code Label Printer User s Manual Connecting the 3240 to a PC You can connect the 3240 to either a serial port or parallel port if you have the option installed on your PC You must provide the correct cables for connecting the printer Refer to the following instructions for cable information Contact your Intermec representative for ordering assistance if you do not have the appropriate cables Connecting the Printer to a PC Serial Port To connect the 3240 to your PC serial port you need a shielded EIA RS 232 RS 422 or RS 485 electrical interface with a 25 pin D style subminiature connector It must have pins on the printer end and an appropriate serial port connector on the other end Use the following table to determine the correct Intermec cable for your application For Connecting To Use Intermec Cable Part Number IBM PC AT 048693 25 pin printer to 9 pin serial port straight through IBM PC XT 048668 25 pin printer to 25 pin serial port null modem To connect your printer to a PC serial port 1 Turn the ON OFF switch to the off position 2 Plug the 25 pin connector into the serial communications port on the back of the 3240 printer Plug the other end of the cable into a serial COM port on the PC 4 If n
49. computer from a remote location not accessible with remote cabling You must use an asynchronous dedicated non switched or manually switched full duplex modem Refer to your modem documentation for communications requirements To connect the printer to a host with a modem 1 Connect the printer serial port to a modem using a 25 pin to 25 pin RS 232 modem cable assembly Intermec Part No 0432375 Connect a second modem to the host computer using an appropriate cable assembly for the host and modem Connect the two modems together using an acoustic coupler or a direct connection to telephone communications lines If necessary change the printer s serial port configuration by following the instructions in Configuring the Serial Port in Chapter 1 Network Installations If you are installing your printer in a network environment you may need to change the serial port settings to match the requirements of your network You can determine the communications requirements for your network by referring to the controlling device documentation If the controlling device is an Intermec product refer to the following manuals for instructions and information on the necessary cabling and connections 9154 Multi Drop Line Controller System Manual Intermec Part No 048517 9161B Installation Manual Intermec Part No 049572 9180 Network Controller User s Manual Intermec Part No 054292 RF System User s Manual Intermec Part No 053574
50. d 4 and a O in the columns of 1 3 and 5 The 1 tells you to turn the switch on The O tells you to turn the switch off Turn on switches 2 and 4 Turn off all other switches Adjusting the Label Rest Point The Label Rest Point configuration command adjusts the point at which the printer presents each label for removal Use this command in conjunction with self strip applications The label rest point adjust range is from 30 dot increments furthest back to 30 dot increments furthest forward Use a negative number if you want the printer to retract the label a number of dot increments after it prints the label Use a positive number if you want the printer to feed the label a number of dot increments after it prints the label There are three ways to adjust the label rest point e You can use the Test and Service DIP switch bank Follow the procedure below to use the DIP switch settings to adjust the label rest point e You can set it by using the PrintSet application software See the Paper Handling portion of PrintSet for more information e You can use the IPL command See the IPL Programming Reference Manual for more information 5 15 3240 Bar Code Label Printer User s Manual 5 16 To adjust the label rest point Turn the printer ON OFF switch to the off position Press and hold the Feed Pause button while turning on the printer The printer prints out a hardware configuration label and then enters Data Line Print m
51. d Storage Capacity 86XX printers provide a maximum of less than 5 5K of memory for format storage 3240 printers provide up to 120K for configuration formats fonts and UDCs without memory expansion option The maximum number of formats increases from 10 to 20 Fields per format have increased from 100 to 200 The maximum data buffer size for a field increases from 50 to 200 The number of UDCs increases from 10 to 100 The number of user defined fonts increases from 7 to 16 Features Not Implemented The 3240 printer does not implement some features of the 86XX printers These features include e Breach printing eliminated on speeded up 86XX printer You can achieve the same functionality by defining the format rotated 180 degrees in a page e Printhead size command e 8100 protocol and command set e Mandatory data fields The 3240 printer prints a label even if data is missing from mandatory data fields e Prompting mode Performing Advanced Procedures 5 Differences Between the 3240 Printer and the 4100 Printer The 3240 printer has many of the same features and functions as the 4100 printer Use this section of the manual to identify the features that function differently or are not implemented on the 3240 printer DIP Switches 4100 Printer DIP Switches The 4100 printer has DIP switches to select the number of stop bits to enable self strip and Test and Service and to select baud rates of 110 300 and
52. d how to use the printer front panel load fanfold media and media for self strip printing set the media sensitivity number and communicate with the printer Learning How to Operate the Printer To operate the printer you need to understand Front panel LEDs help you monitor the status of the printer The Feed Pause button performs various tasks Loading media and ribbon Explains how to load fanfold media thermal transfer ribbon and the procedure for using the self strip option Media sensitivity numbers Optimizes print quality and print speed Communicating with the printer Explains different methods for transferring information from the host to the printer and from the printer to the host Understanding the Front Panel On the front panel of the 3240 printer you will find one button and three light emitting diodes LEDs Power Alert O Empty Pause Feed Pause 3240U 015 3240 Bar Code Label Printer User s Manual Using the Front Panel LEDs You use the front panel LEDs to monitor the status of the printer oe A LED State Indication Power Off Power off Green LED e Power On Power on Orange LED Alert _ Off Printing or idle Alert Flashing Over temperature Yellow LED System fault Empty Pause Off Printing or idle Empty Pause Flashing Paused On Media fault Feed Pause O 3240U 016 Using the Front
53. der hub Secure the media by snapping the rewinder clasp onto the rewinder hub Turn the rewinder hub clockwise to remove all slack from the media liner between the tear bar and the rewinder hub Close the media access door Use your third party software or the printer command set to enable self strip and the label taken sensor A DOS example follows this procedure Note See Adjusting the Printer for Self Strip Printing in Chapter 4 for information on how to position the label taken sensor 3240 Bar Code Label Printer User s Manual 17 Press Feed Pause to advance a label through the printer Remove the exposed label from the front of the printer 18 Unscrew the edge guide and slide it inward until it just touches the edge of the media Screw it in place Note Adjust the label gap sensor if you are using narrow media less than 1 inch wide See Accurately Detecting the Start of a Label in Chapter 4 19 Replace the printer cover The printer is now ready to print labels 2 10 Operating the Printer Loading Thermal Transfer Ribbon If you plan to use thermal transfer media you must install a thermal transfer ribbon TTR to print in thermal transfer mode Note Save the plastic bag that your ribbon comes in Attached to the ribbon bag is a small label with a three digit sensitivity number printed on it You need this information to set the correct media sensitivity number Refer to Setting the Media Sens
54. des an extensive error detection and correction option that can recover up to 510 characters lost due to a damaged label or to an error in scanning The Postal Numeric Encoding Technique POSTNET was developed by the U S Postal Service to provide an optimized bar code system for encoding ZIP code information on letter mail so that the encoded information may be reliably read and decoded by optical reading systems POSTNET utilizes redundant information within a compact bar code format to provide error detection capability and a significant degree of error correction capability Encodes the number system character type of encoded product five digit manufacturer number assigned by the UPCC five digit product code assigned by the manufacturer and a modulus 10 check digit as the 11th character The code is numeric and there are other versions Nominal dimensions for the UPC symbol include a module width of 13 mils 4 mils Magnification factors range from 0 80 to 2 00 of nominal supporting densities of 10 21 to 4 08 characters per inch with a nominal of 8 17 characters per inch A 15 3240 Bar Code Label Printer User s Manual International Character Sets U S ASCII U K ASCII Germany France Norway Denmark Sweden Finland Spain Switzerland Italy The following tables show which hex codes to download for international characters not available in the U S character set To use the tables find the hex code for the U S
55. dy the problem 5 19 3240 Bar Code Label Printer User s Manual 5 20 Even though the 3240 printer does not send the BEL status response back to the host it still generates the internal error code like the 86XX printer The user can use the same command to ask the printer to transmit its latest error code to the host The 86XX Emulation mode or Advanced mode setting does not affect this feature of the 3240 printer Prints Erroneous Labels An 86XX printer does not print a label if the printed image does not fit within the boundaries of the label stock The 3240 printer prints the label even if the labelis incomplete or the image overruns the next label If the printer overruns the next label the printer form feeds to the following label before the next print Limited User Defined Protocol The 3240 printer provides the capability to change protocol characters However unlike the 86XX printer you cannot define your own protocol You can substitute characters to use as protocol characters but the rules for the protocol chosen do not change The printer does not use any protocol character that you replace by the NUL character One table of protocol characters exists You can redefine these characters and all protocols will use them For example you can redefine protocol characters by replacing control characters with printable characters Use caution since you cannot replace a control character with more than one printable character
56. e printhead requires to image a label Media sensitivity numbers are specific to a particular type of media mnemonic code An acronym or abbreviation for a computer instruction routine or format For example lt STX gt represents the start of text Glossary G Multi Drop protocol A protocol capable of controlling communications between a single controller and multiple devices nibblized A software term that refers to grouping bits into sets of four called nibbles Usually bits are grouped into sets of eight which are called bytes OCR font A font that is recognized by optical character recognition offline The state in which the printer is not able to carry out two way communication with the host online The state in which the printer is able to carry out two way communication with the host page A group of labels that always print together When labels on a page share the same data it reduces the number of commands that you must send to the printer parallel A communication scheme in which the bits of a byte are transferred simultaneously over a multistrand cable parameters The operating limits of the printer Also the variable information sent with a command picket A method of bar code printing in which the bars in the bar code print one at a time in a series The bar code appears along the length of the label pitch 1 The number of characters printed in one horizontal inch determined by the increme
57. e the label gap sensor knob to the position where the label gap sensor indicator is in the middle of the label The label gap sensor indicator is the part of the label gap sensor knob that is visible from the top of the lower media guide Here are some guidelines for you to follow e f your labels are less than 1 0 inch wide position the label gap sensor in the middle of the label e If your labels are greater than 1 0 inch wide position the label gap sensor over the straight edge of the label e If your labels are round position the label gap sensor over the middle of the radius edge 3240 Bar Code Label Printer User s Manual Adjusting the Label Gap Sensor Label gap Label gap __ sensor sensor knob Position label gap sensor indicator in the middle of No gt the label pane gap sensor NS Edge Lower PSC guide Top view 3240U 035 Turn the label gap sensor knob clockwise to secure it in the new position 6 Try printing a label to see if the printer is detecting the start of the label top of form 7 If the printer is still not detecting the top of form slide the label gap sensor a little further toward the outer edge of the lower media guide 8 Replace the media cover 4 16 Troubleshooting 4 Correcting Uneven Print Quality You may experience problems in print quality
58. e the lower media guide Replace the media cover Maintaining the Printer 3 Cleaning the Media Path and Media Guides Upper media guide Lower media guide 3240U 033 3 11 3240 Bar Code Label Printer User s Manual 3 12 Cleaning the Label Sensors There are two label sensors on the 3240 printer that require regular cleaning the label taken sensor and the label gap sensor To clean the label sensors 1 Turn the ON OFF switch to the off position and remove the power cord 2 Remove the media cover Disengage the printhead by rotating the head lift lever clockwise until the printhead releases 4 Remove the media and ribbon if necessary Clean the label taken sensor with a cotton swab moistened with isopropyl alcohol Refer to the illustration 6 Pull down on the lower media guide to expose the label gap sensor Using a cleaning brush or vacuum remove all debris and dust from the label gap sensor Note You may want to slide the label gap sensor toward the outboard edge of the printer for better access Make sure you return the label gap sensor to its original position when you finish cleaning 7 Clean the label gap sensor with a cotton swab and alcohol 8 Replace the media and ribbon 9 Engage the printhead by rotating the head lift lever counterclockwise until it locks in place 10 Replace the media cover Maintaining the Printer 3 Cleaning the Label Sensors o
59. ecessary change the PC serial port configuration to match your printer The default configuration settings for the 3240 printer are e 9600 baud even parity e 7 bit word length e XON XOFF no status response protocol e device address A e direct thermal media See Configuring the Serial Port later in this chapter for more information Getting Slarted f Connecting the Printer to a PC Parallel Port If you are using a parallel port to communicate with the printer you need e aCentronics interface adapter installed in the printer aparallel cable to run between the printer and the PC If you did not have the parallel interface installed at the factory you can install the field installable option Intermec Part No 056830 in the optional I O board port of your printer You can purchase a parallel cable from Intermec Part No 051211 or from your local computer store To connect your printer to a PC parallel port 1 Turn the ON OFF switch to the off position 2 Plug the Centronics cable connector into the interface adapter port on the back of the 3240 printer 3 Plug the other end of the cable into a parallel port on the PC Connecting the 3240 to a Network You can connect the 3240 printer to Novell NetWare networks Token Ring networks or TCP IP networks To connect the 3240 printer to a network you must have e a Centronics parallel interface installed in your printer anetwork interface adapter for example
60. edia and ribbon tables list the approximate sensitivity settings To achieve acceptable print quality enter the three digit media sensitivity number for example 800 If you are unsure of how to set the media sensitivity rating start with the highest setting which provides the lowest energy 800 for thermal transfer and 700 for direct thermal and work your way down until you achieve the best print quality Direct Thermal Media Sensitivity Settings Approximate Sensitivity Ratings 700 Series High Sensitivity 400 Series Medium Sensitivity 100 Series Low Sensitivity Sensitivity Setting 720 480 460 450 440 420 170 170 160 140 130 Direct Thermal Media Duratherm Lightning Plus Duratherm Lightning IR 2 European IR Duratherm Lightning 1 European Thermal Duratherm Lightning 2 European Tag European Reinforced Duratherm Tag European Top Duratherm 2 15 3240 Bar Code Label Printer User s Manual Thermal Transfer Media and Ribbon Sensitivity Settings Sensitivity Approximate Sensitivity Ratings Setting Direct Thermal Media 800 Series High Sensitivity Paper 864 European Uncoated Standard 600 Series Medium Sensitivity 687 Duratran TTR Polyimide Valeron Premium Plastic 633 European Polyethelene Premium 627 Duratran Kimdura Premium 500 Series Medium Sensitivity Paper 567 Duratran II Premium 527 Duratran II Tag 5 mil Premium 527 Duratran II Tag 7 mil Premium 513 European Board Tag Premium
61. el stock use PrintSet your third party software or the printer command set to tell the printer what kind of media you are using 16 Press Feed Pause to advance several inches of media through the printer and out the label opening in the front cover Your printer is now ready to print labels Note Refer to the label located on the inside of the media cover for directions on loading media For your convenience you may want to refer to it when loading media in the future Note If you are loading narrow media 1 inch or less you need to adjust the bias adjust screw to achieve the highest print quality For help see Correcting Uneven Print Quality in Chapter 4 3240 Bar Code Label Printer User s Manual Printing the Hardware Configuration Test Label Now that you have loaded media in the printer you are ready to print the hardware configuration test label Use this label for reference when installing your 3240 printer and for verifying proper printer operation To print the hardware configuration test label 1 Turn the ON OFF switch to the off position 2 Press and hold the Feed Pause button while turning the printer power on The Alert and Empty Pause LEDs blink during the printer self test 3 Release the Feed Pause button when the media starts moving The printer feeds out one or two blank labels to verify the label length and then prints the hardware configuration test label 4 Turn the printer power off and th
62. en on to enter Print mode Note For the entire hardware configuration label to print out you must use media that is at least 2 6 inches wide 3240 Hardware Configuration Test Label 3240 Hardware Configuration Memory Installed Storage RAM 128 kilobytes Image RAM 375 kilobytes Flash RAM none Mileage Inches Processed 36 Inches Burned 512 Printhead Width 1024 dots Dot Size 2 5 mil Burn Pot Setting 231 Hardware Options 1 O Option none Internal Option none External Option Self Strip Firmware Checksum ROMO U9 CDE3 ROM U8 OA1E Program 063103 VERSION 0 9 3240U 007 1 12 Getting Slarted f What the Hardware Configuration Test Label Tells You The hardware test label provides statistics on the amount of installed memory the amount of media printed the printhead configuration the program and version numbers If the Hardware Configuration Test Label Does Not Print If you are unable to print a hardware configuration test label please refer to Chapter 4 Troubleshooting for help Connecting the Printer to Your System You can connect your 3240 printer to a PC a local area network an AS 400 or other midrange or a mainframe This section tells you how to connect your printer to any of these systems This illustration shows you where to connect your system to the printer You can use either of these two ports on the back of the printer Serial communi
63. ermec Part No Data Communications Reference Manual 044737 IPL Programming Reference Manual 066396 The Bar Code Book by Roger C Palmer 051241 3240 Bar Code Label Printer Getting Started Guide 063257 9154 Multi Drop Line Controller System Manual 048517 9161B Installation Manual 049572 9180 Network Controller User s Manual 054292 RF System User s Manual 053574 Getting Started Getting Started 1 This chapter introduces the 3240 printer and explains how to get your new printer up and running for the first time Unpacking the 3240 Printer Remove the accessories packing material and the printer from the shipping container Set the printer on a clean stable flat surface and remove the packing material Save the shipping container and packing materials in case you need to move or ship your printer Contents of the 3240 Printer Package AC power cord Ribbon core 3240U 001 3240 Bar Code Label Printer User s Manual Checking the Order for Completeness Verify the contents of the shipping container against the list below and the figure on the previous page If any parts are missing please contact your local Intermec representative e 3240 printer e AC power cord e Ribbon core 3240 Label Printer Getting Started Guide e Media roll a 50 foot direct thermal media roll Reporting Damage or Defects Intermec thoroughly tests and inspects your 3240 before shipping it from the factory If you receive an
64. etermine the most efficient way to use your printer memory It is important to remember that using a lot of available memory for storage reduces the amount of memory you can use for imaging The end result is a decrease in printer performance How Is the 3240 RAM Used There is enough RAM in the printer to store several different label formats and still retain enough memory to store downloaded fonts graphics and data Be careful of how you use your printer memory The 3240 printer uses static RAM for storing tables pages formats fonts and user defined characters UDCs For a printer with 128K of static RAM installed the default amount allocated for storage RAM is 60K You can use any RAM not allocated for storage for imaging Use PrintSet to adjust the amount of RAM allocated for storage purposes from 10K to 120K If you require additional RAM a 512K memory expansion option is available The printer supports the following parameters independent of the amount of static RAM installed or allocated by the printer e Maximum number of formats 20 You can edit formats 1 to 99 You cannot edit default format 0 e Fields per format 200 e Maximum data buffer size for a field 3000 e Maximum number of UDCs 100 e Maximum number of user defined fonts 16 3240 Bar Code Label Printer User s Manual 54 Making the Most of Your RAM There are limits to the number of formats fonts graphics or pages that you can store in the printer
65. from the printhead is very important You should clean the printhead after every roll or 6 000 inches of media or more often if necessary Caution Do not use sharp objects such as knives or screwdrivers to scrape the printhead clean Cleaning with sharp objects will damage the printhead Clean with only cotton swab or a clean lint free cloth or tissue damp with isopropyl alcohol Conseil N utilisez pas d objets pointus tels que couteaux ou tournevis pour nettoyer la t te d imprimante Nettoyer avec des objets pointus endommagera la t te d imprimante Nettoyez la seulement avec de la ouate ou avec un linge propre et libre de peluches humect avec de l alcool d isopropyl To clean the printhead 1 Turn the ON OFF switch to the off position and remove the power cord 2 Remove the media cover Disengage the printhead by rotating the head lift lever clockwise until the printhead releases This action raises the printhead so that you can clean it 4 Remove the media and ribbon if necessary Use a cotton swab moistened with alcohol to remove any dirt adhesive or debris from the print surface on the bottom of the printhead 6 Wait 5 to 10 seconds for the print surface to dry Replace the media and ribbon 7 Engage the printhead by rotating the head lift lever counter clockwise until it locks in place 8 If you are finished cleaning replace the media cover Maintaining the Printer 3 Cleaning the Printhead
66. g Emulation mode The labels your 3240 printer produces will look just like the ones that your 86XX printer prints There are three ways to set the printer to Emulation mode Use PrintSet to select either 100 dpi 10 mil or 66 dpi 15 mil mode For help see the PrintSet online help Use the IPL command set to select Emulation mode For help see the IPL Programming Reference Manual Use the DIP switches in the Test and Service DIP switch bank For help see the following procedure To set the printer to Emulation mode using DIP switches 1 Upload label formats fonts and graphics from the 8636 or 8646 printer to the host computer Turn the printer ON OFF switch to the off position Disconnect the 86XX printer and install the 3240 printer See Chapter 1 for information on installing the 3240 printer Press and hold the Feed Pause button while turning on the printer The printer prints out a hardware configuration label and then enters Data Line Print mode In the top bank of the Test and Service mode DIP switches turn on switches 1 and 3 and turn off switch 2 5 17 3240 Bar Code Label Printer User s Manual 5 18 6 Usethe table below to help you choose the appropriate DIP switch settings Setting Description 86XX 10 mil The printer emulates an 8636 or 8646 printer printing multiples of 10 mil 0 01 inch drag and 10 mil 0 01 inch picket bar codes 86XX 15 mil The printer emulates an 8636 or 8646 printer
67. ge bands for batch printing you must select enough image memory to allow the printer to retain the entire label image To optimize batch printing select the number of image bands 1 band 1 inch to equal the label size Therefore if the printed image stops at a distance of 2 inches from the beginning of the label you must select two image bands to prevent reimaging if the label is 3 inches long 3240 Bar Code Label Printer User s Manual Using Test and Service Mode Use Test and Service mode on the 3240 printer to print test labels and provide printer hardware diagnostic information to the host Note For all Test and Service tests pressing the Feed Pause button pauses the current test Holding the Feed Pause button aborts the current test and starts a new test To enter Test and Service mode 1 Turn the ON OFF switch to the off position 2 Press and hold the Feed Pause button while turning the printer power on The printer prints out a hardware configuration label and then enters Data Line Print mode 3 Setthe DIP switches to the test or service function you wish to perform See the following table for a list of the DIP switch settings 4 Hold the Feed Pause button down for 1 second The test begins immediately 5 If you wish to perform another function change the DIP switch settings and press the Feed Pause button The function the printer is currently executing terminates and the printer performs the new function
68. he printer to your system you need to test communications The easiest way to test communications is to set the printer to Data Line Print mode which is part of Test and Service mode and send a character string down from your system If you have just printed a configuration test label you are already in Data Line Print mode Start the following procedure with Step 4 Note Make sure that your cabling is correct See Appendix B Cabling and Communications for more information If your cabling is not correct you may receive a write fault error To verify communications with your system 1 Turn the ON OFF switch to the off position 2 Press and hold the Feed Pause button while you turn the ON OFF switch to the on position The printer prints out the hardware configuration test label Release the Feed Pause button You are now in Data Line Print mode Transmit at least four characters from your system At this point the printer does not attempt to interpret any printer commands but simply prints each character with its hexadecimal equivalent underneath 5 Toenter normal Print mode turn the printer power off and then on again If this procedure does not work make sure that the DIP switches match the serial port configuration of the system Make sure you have the printer cable securely plugged into the correct port of your system 1 19 Operating the Printer Operating the Printer 2 Use this chapter to understan
69. hed to the packaging of each Intermec media and ribbon product Use this three digit number to optimize print quality and print speed on the 3240 printer You can only achieve the best print quality on the 3240 printer by using Intermec ribbon and media products Intermec 3240U 020 The 3240 default setting for direct thermal media sensitivity is 420 For thermal transfer media the default setting is 567 Use the packaging that you saved when loading media and ribbon to determine the correct sensitivity number Use your third party software or the printer command set to set the media sensitivity number For help on how to set the media sensitivity number see the DOS example in the next section If you want to see the current sensitivity setting of your 3240 print out a software configuration label To print a software configuration label 1 Turn off the printer 2 Press and hold the Feed Pause button while turning the printer on The printer prints out a hardware configuration label and then enters Data Line Print mode 3 Set the DIP switches to print out the software test label Top Bank Set switches 1 through 6 and 8 off Set switch 7 on Bottom Bank Set switches 1 through 8 off 4 Hold the Feed Pause button down for 1 second The printer prints out the software configuration label Exit Test and Service mode by turning the printer power off and then on Return the DIP switches to their original settings 2 13
70. hen the printer is ready to receive more data it sends the XON character To check for communications problems 1 Check the cabling from the printer to the host system 2 Check the communications interfacing of the devices connected to the printer Check the printer for proper electrical operation of the I O port 4 Ensure that the host system is not overrunning the printer input buffers Ensure that the data string being sent to the printer contains the correct information Troubleshooting 4 Optimizing and Maintaining Print Quality Intermec designed and configured the 3240 printer to provide the best possible print quality for both direct thermal and thermal transfer media However there are many factors that you need to take into account before you can achieve maximum print quality for your own application The following sections address these factors Selecting the correct media e Setting the print speed Selecting the correct media sensitivity number Selecting the correct bar code orientation e Adjusting the print darkness e Adjusting the printer for self strip printing e Using Precision Print technology to print high registration labels Selecting the Correct Media Media selection is one of the most important decisions you can make concerning print quality The 3240 printer supports a wide selection of both direct thermal and thermal transfer media To achieve optimum performance in your appl
71. hich the printer prints each command accompanied by its ASCII code that it receives from the host density Number of data characters that you can represent in a linear unit of measure Often expressed in characters per inch G 3 3240 Bar Code Label Printer User s Manual direct thermal A method of thermal printing in which images print when heat from the thermal printhead produces a black mark on the media drag A method of bar code printing in which all the bars print at once in parallel The bar code appears across the width of the label DRAM Dynamic random access memory DRAM is a high speed read write memory that retains data for a short period of time EAN European Article Numbering now also called IAN International Article Numbering International standard bar code for retail food packages corresponding to the Universal Product Code UPC in the United States edge guide An adjustable guide you use to keep the media in the correct position as it moves through the media path You can adjust it to accommodate varying media widths Emulation mode An operating mode in which the printer has the operating characteristics of another printer The 3240 can operate in 8636 46 Emulation which emulates an Intermec 8636 or 8646 printer Feed Pause A printer control panel button that advances the media and causes the printer to pause printing field A graphic element that is the basic unit of a format The four basic ty
72. ication you must evaluate requirements such as print speed and environmental conditions It is important that you select the proper media when printing at higher speeds Using good quality media reduces the occurrence of images that fade or bleed If you want to print quality labels at higher print speeds you must select media with low reaction or release imaging temperatures Printing at lower speeds produces the highest quality labels However it is ultimately up to you and your Intermec Applications Analyst to decide the proper media for your application Please consult your Intermec Applications Analyst to ensure the selection of the proper media for your individual application Refer to Setting the Media Sensitivity Number in Chapter 2 for a complete list of available media 3240 Bar Code Label Printer User s Manual 4 10 Setting the Print Speed The print speed you select affects the printed image Therefore it is important to select the proper media when printing at higher speeds You can produce the highest quality labels at lower speeds You can achieve optimal print quality for most direct thermal media at speeds below 3 0 ips To print labels as quickly as possible you must adjust the print speed in conjunction with the number of image bands The print speed and image band settings determine the rate at which the printer processes the images of your labels This image processing rate in turn affects the speed of the ent
73. installation 1 7 maintenance 3 3 memory expansion A 11 using 5 3 opening 1 8 3240 Bar Code Label Printer User s Manual printer continued operation 2 3 problems 4 3 testing 5 10 troubleshooting 5 10 options A 11 memory expansion A 11 batch takeup A 11 centronics parallel interface A 12 coax interface A 11 Kanji Katakana A 11 twinax interface A 11 printer RAM allocation 5 3 storage limitations 5 3 using 5 3 printhead cleaning 3 6 printing correcting problems with self strip 4 12 fanfold 2 6 hardware configuration label 1 12 high registration labels 4 13 increasing speed 5 5 self strip 2 8 software configuration label 2 13 straight through 1 9 2 7 problems communication 4 7 print quality 4 5 printer operation 4 3 protocols B 4 multi drop B 6 polling mode D B 6 Standard B 4 user defined B 6 XON XOFF B 5 R RAM printer 5 3 reimage modified fields 5 7 removing the printer cover 1 8 replacing a 3400 printer with a 3600 printer 5 19 a 4100 printer with a 3600 printer 5 19 an 86XX printer with a 3600 printer 5 19 RS 232 serial interface B 8 RS 422 serial interface B 8 RS 485 serial interface B 8 schedule of maintenance 3 4 selective transfer 5 11 self strip printing 2 8 adjusting the label taken sensor 4 12 1 6 adjusting the printer 4 12 sensitivity number setting for optimal print quality 4 10 serial port configuration 1 17 description B 10 se
74. inter to dirt or debris For information on maintenance procedures such as replacing media or ribbon see Chapter 1 Getting Started and Chapter 2 Operating the Printer Inspecting the Printer Inspect the printer and the rest of your data collection system equipment on a regular basis Your inspection should include the following Make sure you have properly grounded the printer Inspect the work environment Large electric motors welders and switching equipment can affect printer performance See Appendix B Cabling and Communications for guidelines on appropriate environments Keep the printer away from liquids Check the data collection network regularly for loose wires or poorly installed connections Be sure to replace corroded wires Cleaning the Printer To clean the printer safely and effectively use the following items Isopropyl alcohol Cotton swabs Clean lint free cloth Vacuum cleaner Soapy water mild detergent The following procedures explain how to access the printer parts and clean them without causing any harm to the printer or yourself 3240 Bar Code Label Printer User s Manual Maintenance Schedule Clean your printer regularly to maintain the quality of your labels and extend the life of your printer This table contains suggestions for cleaning the printer Use the illustration to locate the parts you need to clean Printer Component Printhead Printer Cover Drive Roller Thermal
75. ire printing process See Maximizing Throughput in Chapter 5 for more information To achieve optimal print quality at speeds greater than 3 0 ips you may need to fine tune the printer or select thermal transfer media At higher speeds it is important to properly set the sensitivity number and the dark adjust If necessary further adjustment of controls such as the bias adjust screw can improve print quality Selecting the Correct Media Sensitivity Number Intermec prints a three digit sensitivity number on each roll or box to specify a heating schedule optimized for print speed and print history Each print element on the 3240 printer heats individually and various types of media require different temperatures Therefore each heating schedule is unique due to different media chemistries and manufacturing processes Intermec developed these heating schedules to produce the highest possible print quality for bar codes Before you load media into the printer check to see that the sensitivity number for the media matches the number set in the printer This improves the print quality and sets the darkness to an appropriate level The 3240 default setting for direct thermal media sensitivity is 420 For thermal transfer media the default setting is 567 For information on setting the media sensitivity see Setting the Media Sensitivity Number in Chapter 2 Selecting the Correct Bar Code rientation You can alter the format to impro
76. ist box If you select to print a bar code you can choose a symbology in the Select Symbologies list box Click on the Print button Your 3240 printer prints out a test label For example if you chose to print a bar code with the Code 39 symbology your printer prints out a label similar to the test label below 0123456789 n x Q 3240U 021 Operating the Printer Using a Different Platform Than a PC If you are operating your 3240 printer from a platform not discussed in this manual it is important to keep several things in mind The 3240 is an ASCII printer You must configure the 3240 printer to match the settings of your platform to ensure proper communications You must download data correctly structured for the commands Refer to the IPL Programming Reference Manual for more information e Ensure that the cable you are using to communicate with the printer has the correct pin outs Use the cable schematics in Appendix B for reference 2 19 Maintaining the Printer Maintaining the Printer 3 This chapter contains cleaning procedures and a schedule detailing how often 10 perform maintenance procedures Even though the design of the 3240 printer enables it to withstand harsh environments you must clean it on a regular basis to keep it running at its highest performance level It is very important to perform the maintenance procedures if you expose the pr
77. itivity Number later in this chapter for more information To load thermal transfer ribbon 1 Make sure the printhead is in the raised position If not turn the head lift lever clockwise until it releases the printhead 2 Place the empty ribbon core that comes with the printer onto the ribbon rewind hub 3 Detach the leader from the new thermal transfer ribbon roll and unwind the end of the ribbon approximately 8 inches The edge of the ribbon has a leader with an adhesive strip on the leader edge to guide the ribbon through the printhead mechanism 4 Slide the roll of thermal transfer ribbon onto the ribbon supply hub with the ribbon roll winding clockwise 5 Route the ribbon leader through the printer mechanism as shown in the following illustration Note Make sure that the ribbon goes over the label gap sensor PCB located on the top of the upper media guide If the ribbon becomes caught on the PCB it can cause the ribbon to wrinkle 6 Attach the leader from the new thermal transfer ribbon roll to the empty ribbon core using the adhesive strip on the leader edge Note Make sure the ribbon runs above the upper media guide The shiny side of the ribbon must come in contact with the printhead 7 Wind the ribbon rewind hub clockwise until the ribbon runs smoothly through the printhead mechanism 2 11 3240 Bar Code Label Printer User s Manual Loading Thermal Transfer Ribbon Empty ribbon Thermal tra
78. m basic understanding of DOS programming and data communications is necessary What You Will Find in This Manual This table summarizes the information in each chapter of this manual For information on Refer to Installing the printer Chapter 1 Getting Started Tells you how to plug in the printer load a small roll of media configure the printer and print a configuration test label Operating the printer Chapter 2 Operating the Printer Explains the printer front panel tells you how to load media for fanfold and self strip applications how to load ribbon and how to test for communications Routine maintenance Chapter 3 Maintaining the Printer Tells you how to maintain the printer Troubleshooting Chapter 4 Troubleshooting Instructs you on how to clear error messages and troubleshoot programming or configuration problems It also tells you how to control print quality Advanced procedures Chapter 5 Performing Advanced Procedures Tells you how to perform advanced procedures on the 3240 printer such as decreasing processing time Printer specifications Appendix A Printer Reference Contains operating specifications extended character sets and reference tables Cabling and Appendix B Cabling and Communications Provides communication information on correct cables and communication protocols protocols for your system xiii 3240 Bar Code Label Printer User s Manual xiv Terms and Conven
79. n When you switch the printer offline pin 11 20 becomes Busy and it transmits a lt DC3 gt When you switch the printer online and the input buffer is empty pin 11 20 becomes Ready and it transmits a lt DC1 gt The following table shows the printer XON XOFF operation of Bytes Received Online Offline Pin 11 20 Do not care Offline Busy DC3 768 Online Busy DC3 768 each 15 thereafter Online Busy DC3 Buffer Empty Online Ready DC1 if DC was sent 3240 Bar Code Label Printer User s Manual XON XOFF No Status Protocol This protocol is identical to XON XOFF protocol except that it does not return status after each message it receives However it does return status for the status request lt ENQ gt and the status dump VT commands Polling Mode D Polling Mode D is a block transfer protocol that transmits data in blocks of up to 255 characters including protocol overhead For Polling Mode D the host concentrator is responsible for asking the printer for data it might have polling and requesting to send data to the printer selecting LRC characters frame the blocks for additional data integrity Use Polling Mode D for point to point networks that connect the 3240 to an Intermec port concentrator RS 232 or RS 422 are acceptable This protocol is the default setting for the 3240 printer Return the protocol setting to Polling Mode D by setting the printer DIP switches to the factory default
80. n printing by correcting the lateral position of the label image e accurately detecting the start of a label correcting uneven print quality e fine tuning the top of form position Correcting the Lateral Position of the Label Image If your label image is no longer printing in the middle of your label you may need to adjust the lateral position of the printhead Use the lateral printhead knob to compensate for lateral movement of media in the media path or variations in a roll of media You can move the printhead 0 10 inch in either direction Note Do not raise the printhead before attempting to adjust the lateral position of the printhead To adjust the lateral printhead knob 1 Remove the media cover 2 Gradually turn the lateral printhead knob while printing and observe how the image is moving on the label e Turn the knob clockwise to move the printhead toward the inboard edge of the media path e Turn the knob counterclockwise to move the printhead toward the outer edge of the media path 3 Adjust the lateral printhead knob until the image prints exactly where you want it to on the label In the first part of the following illustration the label image starts out printing too close to the outside edge of the label By turning the lateral printhead knob clockwise the label image moves closer to the inside edge of the label In the lower part of the illustration the label image prints exactly where you want it
81. nce and the electrical and environmental conditions in which you are operating the printer For typical installations Intermec recommends the following cabling options Shielded cable minimum 24 gauge e 25 pin D style subminiature connector with metal backshell e Cable shield connected to metal backshell e RS 232 RS 422 or RS 485 electrical interface Intermec Cables Intermec offers a full line of interface cables You must purchase the cables separately Contact your Intermec representative for ordering assistance Use the following table to determine the correct cable for your application For Connecting To Use Intermec Cable Part Number IBM PC AT 048693 IBM PC XT 048668 Terminal DTE 047286 5 Modem DCE 0432375 Cable Schematics Use the cable schematics on the following pages to make your own cables B 11 3240 Bar Code Label Printer User s Manual RS 232 Null Modem Cable for PC Intermec Part Number 048668 SHIELD 25 PIN SOCKET D SUB METAL BACKSHELL CHASSIS GROUND TRANSMITTED DATA RECEIVED DATA REQUEST TO SEND CLEAR TO SEND DATA SET READY GROUND DATA TERMINAL READY 25 PIN PLUG D SUB METAL BACKSHELL CHASSIS GROUND RECEIVED DATA TRANSMITTED DATA CARRIER DETECT DATA TERMINAL READY GROUND DATA SET READY CLEAR TO SEND PC PRINTER NOTE The metal backshell is connected directly to the shield to achieve electrostatic discharge ESD immunity 3240U 077 RS 232 Null Modem Ca
82. nds an intermittent error The printer is not waiting until you remove a label to print another Top of form shifts in self strip mode after you lift the printhead Labels stop stripping while in self strip mode Possible Causes The label gap sensor is not in the correct position The label format extends beyond the label length You have not correctly positioned the label taken sensor over the media path The tension has changed on the liner There is to much liner accumulated on the rewinder hub Communications Problems Troubleshooting 4 Solution Properly position the label gap sensor For help see Accurately Detecting the Start of a Label in this chapter Edit the format to ensure that the text fits on the label Make sure that you position the label taken sensor over the media path See Adjusting the Printer for Self Strip Printing in this chapter Remove the accumulated liner from the rewinder hub For help see Loading Media for Self strip Printing in Chapter 2 Remove the accumulated liner from rewinder hub For help see Loading Media for Self strip Printing in Chapter 2 If your printer is not receiving downloaded data try these solutions Symptom Printer does not communicate with the host Possible Causes You have not configured the serial port correctly Damaged or incorrect I O cable Solution Make sure the printer s serial port settings match th
83. ng The process of generating a picture of the label in printer memory increment decrement field Bar code or text fields the printer automatically changes from one label to the next For example a batch of labels with serial number text or bar code fields that change from 001 to 002 to 003 and so on 3240 Bar Code Label Printer User s Manual index To move from the start of the label to the start of print With continuous media to advance the media over the label gap to the edge of the next label interpretive field A text field that describes the data in the associated bar code field ips Inches per second A measurement of print speed that measures the number of inches of media that prints each second ISO International Organization for Standardization An internationally accepted 7 bit character code The U S version is ASCII label The part of the media on which data prints label format The design of a bar code label the arrangement of the text lines and bar codes on a label label gap The space between labels on die cut label stock margin The distance between the edge of a label and where the printing starts on that label See also top of form media The label stock on which the printer prints labels Types of media include plain paper polyester thermally reactive paper or other materials with adhesive backing media sensitivity number A three digit number that specifies the amount of heat th
84. nication with the host 1 19 using to test the operation of the printer 5 10 using to troubleshoot printer 5 10 data loss checking for communication problems 4 8 preventing 4 8 Data Matrix A 14 default settings See factory default settings DIP switch settings A 24 changing 1 18 configuration commands 5 13 table 1 18 test and service 5 9 switches for setting dot increments 5 14 Test and Service 5 9 dot increments setting the number of 5 14 drive roller cleaning 3 8 E EAN description of A 14 Empty Pause LED 2 4 F factory default settings A 6 fanfold media loading 2 6 Feed Pause button using 2 5 Feed Pause LED 2 4 fields reimage modified See reimage modified fields 1 4 fonts and graphics A 5 copying to another printer 5 11 extended character sets A 19 to A 23 standard A 19 tables A 19 format boundaries A 9 copying to another printer 5 11 front panel illustration of 2 3 LEDs 2 4 understanding the 2 3 full ASCII chart A 25 functional boundaries printer A 9 G H graphics copying to another printer 5 11 hardware configuration test label 1 12 HIBC description of A 14 high registration labels printing 4 13 I IBM language translation character table A 17 image bands description 5 5 optimizing 5 6 optimizing with print speed 5 6 using for batch printing 5 7 installation modem B 15 network B 15 printer 1 7 interfaces cables and connectors B
85. nsfer ribbon The thermal transfer ribbon is adhered to the empty ribbon hub with an adhesive strip on the leader edge Ribbon supply hub Upper media guide Ribbon rewind hub Head lift lever TTR assist roller Printhead 3240U 019 8 Engage the printhead by rotating the head lift lever counterclockwise until it locks 9 To enable thermal transfer printing set DIP switch 8 on the bottom bank of switches to the on position For help see Configuring the Serial Port in Chapter 1 10 Press the Feed Pause button to advance the ribbon through the printer The printer is now ready to print Note When replacing the thermal transfer ribbon roll in the future use the empty ribbon supply core as the new rewinder core 2 12 Operating the Printer Setting the Media Sensitivity Number Media sensitivity is important because you use it to optimize print quality and print speed The three digit sensitivity number specifies the amount of heat required by the printhead to image a label The amount of heat that each roll of media or ribbon requires is unique due to different chemistries and manufacturing processes Intermec has developed heating schedules the amount of heat required to image a label to produce the highest possible print quality for Intermec media and ribbon combinations on SENSITIVITY NUMBER Intermec printers You will find a small label with a three digit sensitivity number attac
86. nsitivity Number in Chapter 2 If you set the sensitivity setting correctly try changing the dark adjust command Lower your print speed or use Intermec media recommended for your print speed Make sure you have correctly installed the media For help see Loading a Roll of Media in Chapter 1 Adjust the lateral printhead knob See Correcting the Lateral Position of the Label Image later in this chapter Adjust the label rest point For help see your PrintSet online help or the IPL Programming Reference Manual 4 5 3240 Bar Code Label Printer User s Manual Print Quality Problems continued Symptom Possible Causes Labels not stopping You have set the printer for at right point continuous label stock continued Print quality is Incorrect media sensitivity setting poor Print speed exceeds the capability of the media Printhead platen roller or label path is dirty Dirty media The darkness of label print is too light or too dark Uneven print contrast density You are using incorrect label or ribbon stock to print labels Ribbon wrinkling Ribbon installed upside down Direct thermal thermal transfer switch set in the wrong position You have severely worn the printhead or platen roller Media may be slipping against the platen roller causing the printing to compress 4 6 Solution Set the printer to thermal transfer or direct thermal label stock See Loading
87. nt be sure that you comply strictly with approved safety regulations xi 3240 Bar Code Label Printer User s Manual Xii WARNING CAUTION Warnings and Cautions The warnings and cautions in this manual use the following format Warning A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment Avertissement Un avertissement vous avertit d une proc dure de fonctionnement d une m thode d un tat ou d un rapport qui doit tre strictement respect pour viter l occurrence de mort ou de blessures graves aux personnes manupulant l quipement Caution A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data Conseil Une pr caution vous avertit d une proc dure de fonctionnement d une m thode d un tat ou d un rapport qui doit tre strictement respect pour emp cher l endommagement ou la destruction de l quipement ou l alt ration ou la perte de donn es Before You Begin About This Manual This manual contains all of the information necessary to install operate configure design labels troubleshoot and maintain the printer This manual was written for analysts and programmers who operate program and connect the printer to a network or syste
88. nt by which the printer platen moves 2 Rotation of a bar code symbol about an axis parallel to the direction of the bars 3240 Bar Code Label Printer User s Manual point size A unit of measure for font height 72 points equals 1 inch as measured from slightly above the top of the uppercase letters to slightly below the bottom of the lowercase descenders Polling Mode D Polling Mode D is a protocol that allows devices and controllers to exchange data in an ask and receive format Use Polling Mode D to connect multiple devices to a single multiport controller Precision Print Precision Print is the term Intermec uses to describe the software and adjustable hardware features of the 3240 printer that enable it to print high registration labels print speed Measured in inches per second ips the rate at which media travels past the printhead printhead The mechanism inside the printer that prints The printhead for the 3240 printer consists of 1024 thermal elements printhead elements The parts of the printhead that print by placing a mark on the label when heated Each element is 0 0025 square inches in area and switches on and off separately in order to react with the media or thermal transfer ribbon to create a mark on the label ready The state in which the printer is able to print the normal operating state of the printer Ready Busy line Pin 11 20 of the rear panel connector Indicates the printer is ready or not
89. nter See Appendix A Printer Reference for complete descriptions of these options 1 6 Getting Started 1 Preparing the Printer for Installation Before connecting your 3240 to your data collection system you need to e plug in your printer open the printer and load media e print a configuration test label Plugging In the Printer The back of the 3240 printer contains the AC power cord receptacle the serial communications port the I O switch and two banks of DIP switches To plug in the printer 1 Turn the switch to the off O position 2 Make sure you set the DIP switches to their factory default settings Top Bank Set switch 1 on Set switches 2 through 8 off Bottom Bank Set switches 1 through 8 off For a description of the DIP switch settings see Configuring the Serial Port later in this chapter 3 Plug the AC power cord into the receptacle at the back of the printer Factory Default Settings 8 ro wa A DIP switches I Serial communications G port ON OFF pan 8 4 9 9 v z pa el JD ON OFF gar switch Ed 6 AC power cord receptacle L 2 ON OFF Z E 9 L 9 9 7 YA 2 yu DS 5 c o e 3240 Bar Code Label Printer User s
90. nts out the label with the backing removed The rewinder hub collects the backing after passing over the self strip assist roller The rewinder hub can hold the backing from an entire roll of media Note Attached to the media roll is a small label with a three digit sensitivity number printed on it Make sure you save this label You need this information to set the correct media sensitivity number Refer to Setting the Media Sensitivity Number later in this chapter for more information Note If you lift the printhead while printing with self strip you may not receive the best performance from the Precision Print technology If you must lift the printhead remove accumulated liner from the takeup hub before resuming print To load self strip media 1 Open the printer 2 Raise the printhead by rotating the head lift lever clockwise to release it Turn the supply roll retainer counterclockwise to release it and slide it to the outer end of the supply roll post Turn it clockwise to lock it in place 4 Lift the media brake up and slide it toward the front of the printer until it reaches its resting position 5 Place the media roll on the supply roll post and position it firmly against the inside wall of the printer 6 Liftup on the media brake slide it toward the back of the printer and lower it onto the media roll 7 Turn the supply roll retainer counterclockwise and slide it up to the edge of the media roll Turn the supply
91. nual trademarked names may be used Rather than put a trademark or symbol in every occurrence of a trademarked name we state that we are using the names only in an editorial fashion and to the benefit of the trademark owner with no intention of infringement Manual Change Record This page records the changes to this manual which was originally released as version 001 Version Date Description of Change 002 10 96 These two addenda were added e Self strip addendum Part No 064196 001 e Top of form addendum Part No 064522 001 Other minor corrections and changes were made throughout the manual 003 11 97 Removed Chapters 5 and 6 which pertained to IPL commands This information is now contained in the IPL Programming Reference Manual Contents Contents Before You Begin Warranty Information xi Safety Summary xi Warnings and Cautions xii About This Manual xiii Getting Started 1 Unpacking the 3240 Printer 1 3 Checking the Order for Completeness 1 4 Reporting Damage or Defects 1 4 Getting to Know Your 3240 Printer 1 5 Preparing the Printer for Installation 1 7 Plugging In the Printer 1 7 Opening the Printer 1 8 Loading a Roll of Media 1 9 Printing the Hardware Configuration Test Label 1 12 What the Hardware Configuration Test Label Tells You 1 13 If the Hardware Configuration Test Label Does Not Print 1 13 Connecting the Printer to Your System 1 13 Connecting the 3240 to a PC 1 14 Connecting the Prin
92. ock In the case of a transmission error the printer responds with a lt NAK gt and discards the entire message block The following table shows printer status conditions in descending order of priority status response characters and pin 11 20 states Printer Status Character Pin 11 20 Buffer already full GS Busy Ribbon fault US Busy No label stock EM Busy Buffer now full DC3 Busy Printhead hot SI Busy Offline paused DC3 Busy Label at strip pin FS Ready Skipping DC1 Ready Printing DC1 Ready Ready Online DCI Ready Note Do not confuse the Buffer now full lt DC3 gt status with the XON XOFF characters lt DC1 gt and lt DC3 gt Cabling and Communications When the printer returns Buffer Now Full lt DC3 gt status it accepts the currently received message block At this time the printer can accept short messages to allow parsing of immediate commands such as Reset DLE or Cancel Batch Printing EM However if the printer responds with a GS to any message block the buffer is already full and it discards the entire message block XON XOFF Protocol Software and Hardware Flow Control The XON XOFF protocol stops the host from sending data when the printer buffer fills up and starts the host again when the buffer empties When you select this protocol you concurrently enable software and hardware flow control Software flow control uses the ASCII characters DC1 XON and lt DC3 gt XOFF to start and
93. ode In the top bank of the Test and Service mode DIP switches turn off switch 1 and turn on switches 2 and 3 To adjust the label rest point forward feed more label turn off DIP switch 4 To adjust the label rest point backward retract label turn on DIP switch 4 Top Bank __ _ BERE on Y 1 2 3 4 1 2 3 4 Switch settings Switch em for feeding for retracting label label forward 3240U 063 In the bottom bank of the Test and Service mode DIP switches turn on or off the appropriate DIP switches See the Dot Increments DIP Switch Settings table on page 5 14 Press the Feed Pause button The printer prints out the software configuration label and stops at the new location Verify that the Label Rest Point number on the software configuration label matches the number you set in Step 4 Try printing again to see if you need to readjust the DIP switches in the bottom bank If you need to readjust the DIP switches in the bottom bank repeat Steps 4 through 6 If not exit Test and Service mode by turning the printer power off and then on again and returning all DIP switches to their original settings Performing Advanced Procedures 5 Setting Emulation Mode If you are replacing an Intermec 8636 or 8646 printer with a 3240 printer you can keep your existing network hardware software and label formats by usin
94. ode 39 description of A 13 Code 49 description of A 13 Code 93 description of A 14 Code One description of A 14 communicating with the host test 1 19 communicating with the printer 2 17 not from a PC 2 19 using IPL commands 2 17 using the PrintSet software 2 17 using third party software 2 17 communications boundaries A 10 B 3 checking for problems 4 8 data loss preventing 4 8 host requirements B 3 interfaces B 8 problems 4 7 protocols B 4 reference B 3 table A 9 testing for 1 19 troubleshooting printer 5 10 See also protocols configuration printing test label 5 10 configuration commands changing from Test and Service mode 5 13 86XX Emulation mode 5 13 label rest point 5 13 5 15 setting the number of dot increments 5 14 3240 Bar Code Label Printer User s Manual configuration commands continued changing from Test and Service mode 5 13 X forms adjust 5 13 Y forms adjust 5 13 DIP switch settings 5 13 configuration parameters upload table A 8 configuration test labels hardware 1 12 software 2 13 configuring the serial port 1 17 connecting printer to a mainframe 1 16 printer to a network 1 15 printer to an AS 400 1 16 printer to a PC 1 14 printer to system 1 13 using the parallel port 1 15 using the serial port 1 14 connectors B 11 D darkness adjust control setting 4 11 using for optimal print quality 4 11 Data Line Print 5 10 entering 5 10 using to test for commu
95. ode standard A modified version of Code 39 that has 43 characters utilizes the Modulus 43 check character and reserves some character combinations for special usage A bar code developed by Intermec for Computer Identics that encodes the ten digits 0 through 9 The name Interleaved 2 of 5 is derived from the method used to encode two characters In this symbol two characters are paired using bars to represent the first character and the interleaved spaces to represent the second character Each character has two wide elements and three narrow elements for a total of five elements The specification for this bar code is set forth in MHI AIR USD 1 It can achieve a maximum density of 7 8 characters per inch Printer Reference A Bar Code Symbologies continued Bar Code Maxicode PDF417 POSTNET UPC Description Maxicode is a fixed size symbology where height and width magnification is ignored This symbology is made up of offset rows of hexagonal elements arranged around a bull s eye finder pattern Each hexagon represents one bit of information and is either black or white depending on the state of the encoded data bit United Parcel Service UPS developed Maxicode for the specific purpose of encoding information about a parcel A 2D stacked symbology Each row includes start stop characters row identifiers and symbol characters which consist of four bars and four spaces each and contain the actual data PDF417 provi
96. ommunications connect to signal ground of connected device Completes circuit for all RS 232 signals Output When not using software flow control XON XOFF connect to input of connected device for example CTS Indicates printer mechanical status and status of printer input buffer Input Serial differential data to the printer Output Serial differential data from the printer Input Serial differential data to the printer Output Serial differential data from the printer Output When you use a modem connect to modem DTR pin When using Intermec Standard protocol this pin indicates that the printer is switched on When using XON XOFF or hardware flow control this pin indicates the printer mechanical status and the status of the printer input buffer 3240 Bar Code Label Printer User s Manual B 10 Printer Serial Port The rear panel of the printer contains the serial port connector It is a 25 pin D style subminiature receptacle The port is wired as a data terminal equipment DTE device Refer to the following figure Y ul en PS T DIR 1 1 69 9 7 CTS SS Se ___ 15 a BH TD 1 SX rem 3240U 076 Cabling and Communications Interface Cables and Connectors You have many different cabling options with the 3240 printer Your choice of cabling depends on the network configuration the hardware interface the protocol you use cabling dista
97. only 3240 Bar Code Label Printer User s Manual Number 4 4 Media Specifications A a a D E ro ve E Be E N Hf A gt 3240U 083 Description Minimum Maximum Label width 0 5 inch 13 mm 2 7 inches 69 mm Backing width 0 5 inch 13 mm 2 8 inches 71 mm Gap between labels 0 10 inch 2 5 mm 1 0 inch 25 4 mm plus label length Label length stripped media 0 25 inch 6 4 mm N A Label length butt cut media 0 25 inch 6 4 mm N A 0 10 inch 2 5 mm 1 0 inch 25 4 mm Gem wA 8 38 inch 213 mm Roll diameter Printer Reference Ribbon Specifications Roll 6 000 linear inches 152 m Widths 1 0 inches 25 mm 2 8 inches 71 mm Diameter 2 25 inches maximum 57 mm Environment Operating 41 F to 104 F 5 C to 40 C Storage 4 F to 158 F 20 C to 70 C Humidity 10 to 90 with maximum wet bulb 82 F 28 C and minimum dew point 36 F 2 C Self Strip Specifications The self strip rewinder hub can take up the backing of an entire 6 000 inch roll of media with 40 lb liner 50 Ib liner causes problems You can self strip labels as small as 0 25 inch by 0 25 inch Peel Release 10 50 grams Fonts and Graphics There are 21 resident bitmap scalable fonts including OCR A and B and three outline fonts available on the 3240 printer Font ID 3 through 6 and 8 through 19 can be
98. or Batch Size Slaves to a Field Functional Limit 999 99 8 250 includes field delimiters 9999 200 250 2 5 inches square 250 20 26 9999 9999 9999 10 9999 20 A 9 3240 Bar Code Label Printer User s Manual Format Boundaries continued 4 10 Format Boundary Parameter Functional Limit User Defined Character Height 250 Magnification User Defined Character Size 2 5 inches square User Defined Character Width 250 Magnification User Defined Characters 100 User Defined Font Sets 16 Communications Boundaries The following table contains the communications boundaries for the 3240 printer Parameter Functional Limit Message Delay 9999 milliseconds Intercharacter Delay 9999 milliseconds Message Block Size 255 includes STX and ETX characters Standard protocol Message Size Unlimited XON XOFF protocol Data Buffer 2K maximum Buffer Full Point 1 5K Device Address Number Multi AtoZ 0to5 Drop only Printer Reference A Printer Options This page contains a list of all the options you can use with the 3240 printer along with a brief description Consult your Intermec representative to order any option Memory Expansion The memory expansion option replaces the 128K of SRAM with 512K of SRAM to hold more formats fonts or bitmap graphics It also increases the printer s image buffering capabilities Twinax Interface Use the twinax interface to connect your printer to an IBM twina
99. or print configuration program and test and service commands On initial power up the 3240 printer is in Advanced mode Advanced mode provides new features that make the 3240 compatible with the 4100 and 3400 printers When you select 86XX Emulation mode the 3240 printer is compatible with the 8636 and 8646 printers In 86XX Emulation mode some of the Advanced mode features are not available Differences Between 86XX Printers and 86XX Emulation While the 3240 printer can emulate most functions of the 86XX series printers there are some features that are different or not implemented This section identifies those differences No BEL Status Response The 86XX printer checks all incoming messages for errors before storing them in the data buffer for later execution When it receives an erroneous message it sends a BEL character back to the host as the printer status response and discards the whole message It continues to process the next message without explaining to the host why it discards the previous message The 3240 printer software does not ignore messages that have errors in any of the commands Instead it executes all the commands as best as it can ignoring invalid commands and using printer defaults for erroneous parameters As a result the printer treats mandatory data fields like optional data fields Attempting to execute all commands in spite of errors gives the user clues about what went wrong and what they can do to reme
100. orage RAM lt SI gt Nn 5 Enable Disable Label Retract lt SI gt Rn 3 Set Label Retract Distance lt SI gt rn 4 Set Print Speed lt SI gt Sn 4 Select Label Stock Type Sp Tn 3 Set Intercharacter Delay SYN n 5 Set Preamble lt SOH gt n 2 3 Set Postamble lt EOT gt n 2 3 Disable Auto Transmit 1 2 and 3 lt ESC gt k 2 Enable Auto Transmit 1 ESC j 2 Enable Auto Transmit 2 ESC d 2 Enable Auto Transmit 3 ESC e 2 Total bytes 82 84 3 Only sent if enabled A 8 Printer Functional Boundaries Printer Reference A This section defines the boundaries and limits available to the user within the command set Every printer function or feature has a functional limit that assumes unlimited common memory Since several functions may compete for common memory the memory limit may be reached before the functional limit is reached Format Boundaries The following table contains the functional boundaries for 3240 label formats If you find that you have trouble managing the printer memory you may want to restructure your formats or purchase additional memory Format Boundary Parameter Bar Code Height Magnification Bar Code Width Magnification Characters in a Field Name Characters in a Field Field Data Offset Fields in a Format Font Character Height Magnification Font Character Size Font Character Width Magnification Formats Formats in a Page Increment or Decrement Value Line Length Line Width Pages Quantity
101. ose of the host Check the connections at both ends or replace the cable See Appendix B for cable information 4 7 3240 Bar Code Label Printer User s Manual Preventing Data Loss Several problems can cause data loss or communication problems on the 3240 printer Data loss can result in printing errors or missing field data The 3240 printer is a serial ASCII device It communicates with the host through an ASCII serial communications I O port Hardware handshaking involves the use of a hardware wire Software handshaking involves a two way datalink between the devices The two devices communicate with each other without losing data through the use of handshaking The printer sends both forms of handshaking simultaneously when the printer s input buffer is full Any loss of data can cause printing errors or missing data Hardware handshaking uses pins 11 or 20 of the RS 232 interface to control data flow When the printer is using Intermec Standard protocol it holds pins 11 and 20 high when the printer is ready to receive data The printer holds the pins low when the printer is in one of the following conditions Buffer full e Ribbon fault e No label stock Label at strip pin The 3240 printer uses XON XOFF protocol for software handshaking When the input buffer is full the printer transmits an XOFF character This character alerts the host to the fact that the printer buffer is full and cannot receive any more data W
102. p Cables Refer to the following manuals for information on Multi Drop cabling and connections 9154 Multi Drop Line Controller System Manual Intermec Part No 048517 91618 Installation Manual Intermec Part No 049572 Cabling Considerations in Noisy Electrical Environments The items listed below create noisy electrical environments that can disrupt data communications between your host computer and the 3240 printer e Large power transformers e Large electrical motors e Arc welders e Motor controllers e Switch gears If any of these items are near your printer you may want to try any of the following suggestions to reduce the effects of electrical noise If you need help eliminating noise ask your Intermec representative for assistance e Always use shielded cable Connect the cable and shield to the metal backshells on the cable connectors and fasten the connectors to the serial ports using screws Install ferrite cable clamps e Connect the printer chassis ground to the building ground The chassis ground is located on the ground pin of the printer power cord Cabling and Communications Connecting the Printer to a Network or Modem The proper way to connect the 3240 printer depends on the way you configure your system This section contains a procedure for non switched modem installations and references for network installations Modem Installation Procedure Use a modem to communicate with the host
103. pes of fields are bar code graphic line and text fixed data field Bar code and text fields that never vary from one label to the next the data in a fixed field is a permanent part of the format fixed format format in which the data never varies from one label to the next such as a return address label A fixed format needs no additional data to print a label Glossary G font A character set of a given type size and style See also character set font file See soft font format file A collection of printer commands and data that determines the arrangement of fields on a label graphic A bitmap picture downloaded to the printer by the host before printing head lift lever The lever you use to raise the printhead HIBC Health Industry Bar Code standard A modified version of Code 39 that has 43 characters utilizes the Modulus 43 check character and reserves some character combinations for special usage high registration The ability of the printer to control the exact placement and quality of label images it prints human readable A character number or symbol printed in a font that a human can read as opposed to bar code symbology which only a machine can read See text image bands A portion of an image in the shape of a strip of the image The printer stores a certain number of image bands in memory before printing begins This method allows printing and imaging to take place simultaneously imagi
104. printhead has 1024 elements for a total of 2 52 inches The 3400 printers have printhead elements dots that are 0 125 mm in size for a total of 203 dots per inch dpi The 3240 printer has printhead elements 0 0625 mm in size for a total of 406 dpi Performing Advanced Procedures 5 When emulating a 3400 printer in 203 dpi mode the 3240 printer doubles the X and Y dimensions of bar codes lines boxes and graphics to emulate the larger dot size The 3240 does not double the dimensions of human readable characters The resident fonts are the same size in both the 3240 and the 3400 printers The only difference is that the characters print much more clearly on the 3240 printer Fonts Three Speedo outline fonts are resident in the 3240 printer two mono spaced fonts and one proportional font All resident bitmap fonts are identical to the 3400 printer except that characters are smoother on the 3240 printer due to the greater printhead resolution The software generates the characters for fonts 22 and 35 through 41 from the resident outline fonts but the printer treats them as bitmap fonts The fonts now include Code Page 850 and you can access it as a separate international language DPI Emulation Modes The 3400 printer operates under two modes Advanced and Emulation mode Advanced mode operates under 5 mil or 203 dpi mode Emulation mode operates under 10 mil or 100 dpi mode and recognizes only 86XX commands The 3240 printer operate
105. printing multiples of 10 mil 0 01 inch drag and 15 mil 0 015 inch picket bar codes Advanced 5 mil The printer uses the 3240 command set and prints in multiples of 5 mil 0 005 inch drag and 5 mil 0 005 inch picket bar codes Advanced 2 5 mil The printer uses the 3240 command set and prints in default multiples of 2 5 mil 0 0025 inch drag and 2 5 mil 0 0025 inch picket bar codes To enable 10 mil emulation turn on DIP switch 4 and turn off DIP switch 5 To enable 15 mil emulation turn on DIP switches 4 and 5 To enable 5 mil Advanced mode turn off DIP switches 4 and 5 To enable 2 5 mil Advanced mode turn off DIP switch 4 and turn on DIP switch 5 Press the Feed Pause button The printer prints out the software configuration label Verify that the label states the correct mode Turn the printer off and then on again Download the 86XX formats fonts and graphics from the host to the 3240 printer Performing Advanced Procedures 5 Replacing an 86XX 4100 or 3400 Printer With a 3240 Printer The 3240 printer provides compatibility with the 3400 printer the 4100 printer and the earlier 8636 and 8646 bar code printers The 3240 printer operates in Advanced mode or 86XX Emulation mode The two modes have three operational subset modes Print mode contains configuration commands Program mode and Test and Service mode Both Advanced mode and 86XX Emulation mode operate on the same basic command set f
106. r Media Head lift printhead media guide brake lever adjust Media support Printhead Media Media roll Media backing Supply roll post Supply roll retainer a bar Label Edge Lower 3240U 006 gap guide media guide sensor 8 Unscrew the edge guide and slide it all the way to the outer edge of the lower media guide Screw it in place Note If you are replacing the empty media roll with a new roll of the same width you do not need to adjust the edge guide or the supply roll retainer 9 Pull down on the lower media guide to allow access to the media path 10 Unroll several inches of media and insert it between the two media guides and out the front of the printer Release the lower media guide 11 If you are using thermal transfer media you need to load ribbon now For help see Loading Thermal Transfer Ribbon in Chapter 2 12 Rotate the head lift lever counterclockwise until it locks in place 13 Press the Feed Pause button until the printer feeds out approximately 6 inches of media 14 Unscrew the edge guide and slide it inward until it touches the edge of the media Screw it in place Note Adjust the label gap sensor if you are using narrow media less than 1 inch wide For help see Accurately Detecting the Start of a Label in Chapter 4 1 10 Getting Started 1 15 If you are loading continuous media or mark lab
107. racters Each character is represented by 11 modules and four bar widths Its maximum density is 12 1 alphanumeric characters per inch or 24 2 numeric characters per inch A 2D matrix symbology that is especially useful for applications such as small parts labels that do not provide sufficient space for linear bar codes In addition to data storage and error correction symbols each Code One symbol contains a set of horizontal lines in the center called a finder pattern that helps readers quickly locate and identify each symbol Code One symbols also contain vertical reference bars to help readers locate the relative positions of each data bit Data Matrix is a 2D matrix symbology which is made up of square modules arranged within a perimeter finder pattern The finder pattern is a perimeter to the data region and is one module wide Two adjacent sides are solid dark lines These lines are used to define physical size orientation and symbol distortion European Article Numbering now also called IAN International Article Numbering International standard bar code for retail food packages corresponding to the Universal Product Code UPC in the United States UPC is a subset of EAN and a reader equipped to read EAN can also read UPC A reader equipped to read UPC may not decode EAN The EAN and UPC symbols were developed by IBM and introduced into the market in 1971 The U S adopted UPC in 1973 EAN was adopted in 1976 Health Industry Bar C
108. ribbon wrinkling or light print on one side of your label if the printhead is not making even contact with the label stock This condition can happen with any size label stock but is most common when using narrow label stock 1 inch or less You need a straight slot screwdriver to turn the bias adjust screw To achieve the best print quality adjust the bias adjust screw each time you use media of a different width Note You must properly adjust the bias adjust screw to prevent premature printhead failure and excessive platen wear To adjust the bias adjust screw 1 Remove the media cover and locate the bias adjust screw Bias adjust P1 Screw 3240G 041 3240 Bar Code Label Printer User s Manual 2 To compensate for uneven print quality turn the bias adjust screw as shown Adjusting the bias adjust causes the printhead to rest evenly on the drive roller and results in even print quality a If printing is light on the If printing is light on right side of label turn the ZI A the left side of label turn U bias adjust screw counterclockwise 4 the bias adjust screw clockwise T EE l 3240U 042 3 Replace the media cover 4 18 Troubleshooting 4 Fine Tuning the Top of Form Position If your label
109. rinter serial port to 19 200 baud even parity 1 stop bit and 8 data bits If you are transferring pages formats or fonts the destination and source numbers can be different If you are transferring UDCs the destination and source number must be the same To perform Selective Transfer 1 Turn the ON OFF switch to the off position 2 Press down and hold the Feed Pause button while turning on the printer The hardware configuration test label prints out 3 Connect the serial ports of the sending and receiving ports together with an RS 232 null modem cable See Appendix B Cabling and Communications for cabling information 4 Set the DIP switches on the sending printer and receiving printer for selective transfer as shown in the table of Test and Service Mode DIP Switch Settings on page 5 9 5 Select the type of data that you wish to transfer such as pages formats fonts or UDCs by setting the corresponding DIP switches shown in the table on page 5 9 6 Press the Feed Pause button on the receiving printer and then on the sending printer to initiate selective transfer 7 Exit Test and Service mode by turning the printer power off and then on and returning all DIP switches to their original settings 5 11 3240 Bar Code Label Printer User s Manual 5 12 Using Memory Reset Use memory reset if you want to return the 3240 printer to its default configuration or if you need to increase the amount of memory availa
110. rip Printing If your 3240 printer is continuing to print labels even when there is a label waiting for removal at the tear bar you may need to adjust the label taken sensor The label taken sensor detects whether there is a label present at the tear bar The printer uses this sensor to determine when you remove a stripped label and when it can print the next label You can only use this sensor with the self strip option Note It is only necessary to adjust the label taken sensor when using very narrow labels less than 0 5 inch To position the label taken sensor 1 Slide the label taken sensor up to 3 8 inch from the inboard edge of the media path 2 Align the label taken sensor over the straight edge of the label at the tear bar For narrow label stock you may want to position the label taken sensor in the middle of the label The following illustration shows how to position the label taken sensor for narrow label stock Label taken sensor 3240U 034 Troubleshooting 4 Using Precision Print Technology to Print High Registration Labels The 3240 printer uses Precision Print technology to perform high registration printing High registration printing means that the printer tracks the movement of media and automatically adjusts to ensure accurate horizontal top of form placement of an image on the label Use the Precision Print technology and the adjustable features of the printer to ensure high registratio
111. rocedures 5 Reimaging Modified Fields You can now choose to reimage only the fields in a label format that you modify instead of reimaging the entire label format If you are updating data in only a few simple fields it may be faster to use the modified field reimaging command However you need to take into account the type of fields you will be reimaging If you choose to reimage a field that takes longer to erase and reimage than it takes an entire label format to erase and reimage you will not be increasing throughput Erasing a field requires reimaging it with zeros and erasing a label requires only clearing the RAM When you use it correctly this command parameter can greatly increase the throughput of your printer To use the modified field reimaging command 1 Make sure that you select enough image bands to allow the printer to retain the entire label image One image band is equal to 1 inch of label length and 50K of RAM 2 Select the fields to reimage by using PrintSet For more information on how to reimage modified fields see the IPL Programming Reference Manual Optimizing Image Bands for Batch Printing If you frequently print batches of identical labels using the US command or print a quantity of identical labels you may want to optimize the number of image bands for batch printing This optimization is especially helpful if you experience delays between the printing of each label To optimize the number of ima
112. roll retainer clockwise to secure Note If you are using a narrow roll of media less than 1 inch insert the media support between the roll of media and the supply roll retainer before securing it 8 Unscrew the edge guide and slide it to the outer edge of the lower media guide Screw it in place 9 Pull down on the lower media guide to allow access to the media path Note If you are replacing the empty media roll with a new roll of the same width you do not need to adjust the edge guide 10 Unroll several inches of media and insert it between the media guides and out the front of the printer Release the lower media guide Operating the Printer Loading Media for Self Strip Printing 11 12 13 14 15 16 Lateral dim printhead knob Media Head e p support Supply roll e retainer X 1 SAN PA Medi S Media roll EJ gt Supply roll a pos p d Upper media A guide gt Media 7 i oe P access door Self strip Tear assist roller bar Rewinder Printhead clasp 3240U 018 Pull out 10 to 12 inches of media and remove the exposed labels from the media liner Open the media access door and thread the media liner under the self strip assist roller and over the rewinder hub in a clockwise direction Remove the rewinder clasp from the rewinder hub and wind approximately 2 inches of media liner over the rewin
113. rtion of the application software Using Third Party Software You can use third party software to set many of the printer parameters You can configure the parameters that your software does not set by using the printer command set or the configuration DIP switches Use your third party software to create label formats and convert graphics into a user defined character UDC format that the 3240 printer can interpret Refer to your third party documentation and the IPL Programming Reference Manual for more information Using the Intermec Printer Language IPL Commands You can also create labels by downloading formats designs and data you create with IPL commands You can use the printer to perform any function or activate any feature of the 3240 printer except for those features or functions that you set with the DIP switches Note For help using IPL commands see the IPL Programming Reference Manual 2 17 3240 Bar Code Label Printer User s Manual 2 18 Printing a Test Label If you would like to test your communications by downloading a label follow the example below Use the PrintSet application software to send a test label to the printer To print the test label 1 2 3 4 Start PrintSet on your PC From the Options menu click Test Print Select the Test Label option button Select either the Test or the Bar Code option button If you select to print text you can choose a font in the Select Printer Font l
114. s 5 14 XON XOFF protocol B 5 Index
115. s shown in the following tables The hex codes accompany each character 7 x 9 Standard 7x 11 0CR co c1 2 Characters in Fonts 10 x 14 Standard 066 ses ese pop T fy 4 ff E RE walese Tn eZ dada aa dad EEC POBRE EEE aotearoa els spesa dede 00 acordo BE EEE BE BE aleros eo aae spe spen C ales ape apeadero ouea del al dq ees o dodo dod cie a dl al do aloe es een lod dz de ado otero dades of dede spen A 19 3240 Bar Code Label Printer User s Manual Characters in Font c7 5x7 Standard ru E e e ET 2 88 pH e n ir pu E m m p m uw 17 1B p 1E i i t si h i el Le 1 69 an Wi 11 rapa e l e ESEL 2 3 eg C ales TEE Ld Ce CA NON NN CUN Y I x e Or e ej 30 43 50 i R 80 1 EO D 3240U 067 A 20 Characters in Fonts Printer Reference c20 8 point c21 12 point c22 20 point c25 Swiss Mono 721 standard outline font c26 Swiss Mono 721 bold outline font c28 Dutch Roman 801 proportional outline font 630 641 monosp
116. s under three modes 406 dpi 203 dpi and 100 dpi When the 3240 printer is in 100 dpi mode it recognizes only the 86XX command set and prints at 10 mil resolution When the 3240 printer is in 203 dpi mode it recognizes the full IPL command set and prints at 5 mil resolution When the printer is in 406 dpi mode native 3240 mode it recognizes the same command set as the 203 dpi mode but prints at 406 dpi resolution 5 25 Printer Reference Printer Reference A 3240 Printer Specifications This section describes the specifications and performance parameters for the 3240 printer Dimensions no options installed Height 11 inches 27 9 cm Width 8 25 inches 21 cm Length 17 inches 43 2 cm Weight 32 pounds 14 5 kg Electrical Requirements Input Voltage 100 115 or 230 VAC 10 Frequency 47 63 Hz Printing Method The 3240 printer is capable of direct thermal DT printing or thermal transfer TTR printing using a thermal transfer ribbon Printing Speed Maximum 4inches per second 101 6 mm per second Minimum 2 inches per second 50 8 mm per second The print speed can be changed in 1 ips increments only 2 3 or 4 Printhead Printed dot size 0 0025 inch square 0 065 mm Width 2 5 inches maximum 63 5 mm Resolution 406 dots per inch 16 dots per mm Number of elements 1024 per printhead X dimensions 5 mil to 50 mil 0 127 mm to 1 27 mm 2 5 mil 0 06 mm in drag mode only specified media
117. sage in STX End of Message in ETX Acknowledgement in Negative Acknowledgement in Data Line Escape in DLE XON in XOFF in Select out Poll out Reset out Request for Acknowledgement out Start of Message out End of Message out Acknowledgement out Negative Acknowledgement out NAK Data Line Escape out DLE XON out XOFF out Status Enquiry in ENQ Status Dump in VT Timeout on EOM XON XOFF STX ETX NAK DLE DC1 DC3 ENO DLE DC1 DC3 ENO VT Polling Mode D GS FS EOT ENQ STX ETX ACK NAK DLE EOT ENQ STX ETX ACK NAK DLE 15 Printer Reference A Multi Drop GS FS EOT ENQ STX ETX ACK DLE GS FS EOT STX ETX ACK NAK DLE 15 A 7 3240 Bar Code Label Printer User s Manual Configuration Parameters Upload Upload configuration parameters to the printer in the form of configuration commands The commands are concatenated into one command string within a message Listed below is the order in which the commands are transmitted and the number of bytes in each command Commands Syntax Bytes Set Message Delay lt ESC gt lt SYN gt n 6 86XX Advanced Mode on Power Up lt SI gt Cn 3 Set End of Print Skip Distance lt SI gt Dn 6 Set Darkness Adjust lt SI gt dn 5 Set Top of Form lt SI gt Fn 6 Select Media Sensitivity lt SI gt gn m 7 Set Number of Image Bands lt SI gt In 4 Set Maximum Label Length lt SI gt Ln 6 Select Printer Language lt SI gt In 3 Define Amount of St
118. st and Service mode by turning the printer power off and then on Using Data Line Print Use Data Line Print to troubleshoot communications between the printer and the host You can also use it to test the operation of the printer When the printer is in Data Line Print mode it prints out all downloaded data with the hexadecimal equivalent printed directly underneath it Holding the Feed Pause button down momentarily suspends the test Pressing the Feed Pause button longer causes the printer to transmit the firmware program and version number to the host To enter Data Line Print mode 1 Turn the ON OFF switch to the off position 2 Press down and hold the Feed Pause button while turning on the printer The hardware configuration test label prints out You are now in Data Line Print mode Performing Advanced Procedures 5 Performing Selective Transfer If you want to copy select formats pages fonts or graphics to another printer use the Selective Transfer command Use this command to set up different printers to print the same label formats Using the Selective Transfer command you can download the following label design attributes from one 3240 printer to another e Any specified page or all pages e Any specified format or all formats e specified font or all fonts e Any specified user defined character UDC or all UDCs When you set the printer DIP switches to the setting for Selective Transfer you set the p
119. stop the flow of data from the host to the printer Hardware flow control uses pin 11 or pin 20 internally connected together on the printer s serial port to indicate Ready or Busy for data flow control As with Standard protocol lt STX gt and lt ETX gt enclose data Status responses conform to the table above except that lt DC2 gt is substituted for lt DC1 gt and lt DC4 gt is substituted for lt DC3 gt The 3240 printer does not restrict the message length for XOFF protocol That is the printer processes information as it is being downloaded and stops when there is no more information There is no restriction on the number of characters that can be sent down at a time lt STX gt and lt ETX gt are optional Pin 11 20 reports Ready and transmits a DC1 XON when the printer finishes reloading at power up Pin 11 20 reports Busy when the printer s input buffer fills with 768 bytes of data If the host ignores pin 11 20 and continues to transmit data the printer transmits a lt DC3 gt XOFF after receiving 15 additional characters The printer continues to transmit a lt DC3 gt after every 15 characters received if the host continues to transmit data Data integrity is not guaranteed if this situation happens Pin 11 20 becomes Ready when the printer has transferred all the data from the input buffer If it receives a lt DC3 gt the printer transmits a lt DC1 gt and the host may resume transmissio
120. strip roller is dirty or the pinch roller is not contacting the strip roller You did not properly adjust the bias adjust screw You have incorrectly loaded media You have configured the printer for self strip media Media fault Use PrintSet to check the configuration settings If the settings are incorrect use PrintSet to change the settings Use PrintSet to change the image bands or print speed settings Use PrintSet to change the image bands or print speed settings Leave printer alone until it has time to cool down It will resume printing on its own Make sure the printhead is down The head lift lever should be straight up and down Press the Feed Pause button to resume printing Configure the printer for the correct sensor Does this mean that I might have my printer configured for self strip What sensor You can enable self strip from PrintSet Try reloading the media For help see Loading a Roll of Media in Chapter 1 Clean the self strip roller See Chapter 3 Maintaining the Printer Adjust the bias adjust screw to the optimum printing position See Correcting Uneven Print Quality in this chapter Try reloading the media For help see Loading a Roll of Media in Chapter 1 Set the printer to the default configuration using the DIP switches For help see Plugging In the Printer in Chapter 1 Remove media from under the label taken sensor Print Quality Problems S
121. t 1500 meters See the IBM specification Installation and Assembly of Coaxial Cable and Accessories part number GA27 2805 4 for further information If you did not have the coax card installed at the factory you can install the field installable option Intermec Part No 056836 in the optional I O board port of your printer For help on cabling and communications see the manual that comes with your coax adapter card Getting Slarted f Configuring the Serial Port You need to configure the serial port of the 3240 printer to match the configuration of your PC or network controlling device If the printer s default settings do not match use the DIP switch settings table to configure the serial port In addition to the familiar parameters that you need to configure such as baud rate and parity you also need to set the protocol and device address The protocol is the type of network you use to connect the printer the host and the rest of the data collection system Intermec protocol includes Standard Polling Mode D and Multi Drop protocol You need to assign a unique device address for each device connected to the Multi Drop protocol To configure the printer serial port 1 Usethe DIP Switch Settings table to locate the DIP switches you need to change to correctly configure the serial port 2 Usea small straight slot screwdriver to set the appropriate DIP switches on or off For example if you want to change the media
122. table direct thermal media 2 15 thermal transfer ribbon and media 2 16 memory increasing amount available 5 4 5 12 returning printer to default settings 5 12 reset 5 12 expansion option A 11 usage limitations 5 4 problem 5 4 modem installation B 15 Multi Drop cables B 14 Multi Drop protocol B 6 N 0 network connecting to the 3240 1 15 Index installation B 15 ON OFF switch 1 7 opening the printer 1 8 operating the printer 2 3 options printer A 11 over temperature condition 2 4 P Q pages copying to another printer 5 11 parallel port using to connect the 3240 toa PC 1 15 PDF417 description of A 15 plugging in the printer 1 7 polling mode D protocol B 6 POSTNET description of A 15 Power LED 2 4 Precision Print adjustments 4 13 definition 4 13 print darkness adjusting with darkness adjust control 4 11 print quality correcting uneven 4 17 maintaining 4 9 optimizing 4 9 4 10 printing test label 5 10 problems 4 5 understanding 4 9 print speed adjusting for use with image bands 5 6 setting for optimal print quality 4 10 using in conjunction with image bands 4 10 printer cleaning 3 3 communication 2 17 communication boundaries A 10 components back view 1 6 front view 1 5 connecting toa 1 14 to a mainframe 1 16 toa network 1 15 to an AS 400 1 16 to your system 1 13 cover cleaning 3 7 removing 1 8 format boundaries A 9 functional boundaries A 9
123. tended to full 128 character ASCII by use of a two character encoding scheme see full ASCII Its maximum density is 9 8 characters per inch A bar code symbology that is multirow fixed length and continuous It requires loose printing tolerances It is suitable for labeling small objects because it can encode more data in less area than other codes The character set is all 128 ASCII characters Its maximum density is 93 3 alphanumeric characters per inch or 154 3 numeric characters per inch 4 13 3240 Bar Code Label Printer User s Manual Bar Code Symbologies continued Bar Code Code 93 Code 128 Code One Data Matrix EAN HIBC Interleaved 2 of 5 4 14 Description A bar code symbology that is discrete variable length and self checking It requires loose printing tolerances It can be used interchangeably with Code 39 when higher density printing is required The character set is the same as Code 39 A Z uppercase 0 9 dollar sign period slash percent space plus and minus It can be extended to full 128 character ASCII by use of a four character encoding scheme see Full ASCII Its maximum density is 14 8 characters per inch A variable length continuous and weakly self checking bar code developed by Computer Identics It requires loose printing tolerances Its high density makes it useful when printing data in a limited space The character set includes all 128 ASCII cha
124. ter to a PC Serial Port 1 14 Connecting the Printer to a PC Parallel Port 1 15 Connecting the 3240 to a Network 1 15 Connecting the 3240 to an AS 400 1 16 Connecting the 3240 to a Mainframe 1 16 Configuring the Serial Port 1 17 Verifying Printer Communications With Your System 1 19 Operating the Printer 2 Learning How to Operate the Printer 2 3 Understanding the Front Panel 2 3 Using the Front Panel LEDs 2 4 Using the Front Panel LEDs for Troubleshooting 2 4 3240 Bar Code Label Printer User s Manual vi Using the Feed Pause Button 2 5 Loading Media Into the Printer 2 6 Loading Media for Fanfold Printing 2 6 Loading Media for Self Strip Printing 2 8 Loading Thermal Transfer Ribbon 2 11 Setting the Media Sensitivity Number 2 13 Setting the Media Sensitivity Number for Intermec Media and Ribbon 2 14 Setting the Media Sensitivity Number for Other Media and Ribbon 2 15 Communicating With the Printer 2 17 Using the PrintSet Software 2 17 Using Third Party Software 2 17 Using the Intermec Printer Language IPL Commands 2 17 Printing a Test Label 2 18 Using a Different Platform Than a PC 2 19 Maintaining the Printer Inspecting the Printer 3 3 Cleaning the Printer 3 3 Maintenance Schedule 3 4 Cleaning the Printhead 3 6 Cleaning the Printer Covers 3 7 Cleaning the Rollers and the Tear Bar 3 8 Cleaning the Media Guides and Media Path 3 10 Cleaning the Label Sensors 3 12 Troubleshooting Troubleshooting Checklist 4
125. the next label soft font A file stored in the printer to provide the ability to print text using fonts that are not resident in the printer G 9 3240 Bar Code Label Printer User s Manual SRAM Static random access memory SRAM is a high speed read write memory that retains data indefinitely while you apply power to the chip Standard protocol A communications protocol capable of controlling communications between two devices connected by a single data communication line symbology A scheme for encoding data as bar code Code 39 Interleaved 2 of 5 and Codabar are examples of different symbologies thermal transfer A method of printing by which heat from the printhead melts ink from the ribbon onto media The ink adheres to the media as it cools top of form The point where printing can start on a label Separated from the edge of the label by the margin User Defined Characters See graphic User Defined Fonts UDF See soft font variable data field Bar code and text fields that change from one label to the next XON XOFF A protocol that stops the host from sending data when the printer buffer fills up and starts it again when the buffer empties Index Numbers 3400 printer differences from the 3240 5 24 4100 printer differences from the 3240 5 23 86XX printer differences from the 3240 5 19 86XX Emulation mode 5 17 international character sets A 17 setting with DIP switches 5 17 A AC
126. thead for printing Each image band is equal to 1 inch of length of the label format The number of image bands you use may be less than the length of the label you are printing The number of image bands in inches does not have to equal the length of the label since the printer recycles the image bands Once the printer prints the contents of an image band it can reuse the band to image the next section of the label Keep in mind that the more complex the label the longer it will take to image each section thus requiring a slower print speed To use a higher print speed use more image bands to allow more of the imaging process to complete before printing begins 3240 Bar Code Label Printer User s Manual How the Image Bands Command Works The image bands command controls the amount of memory allotted to the imaging process When you increase the image band adjustment to a higher number you add more buffers to the imaging memory By doing this the printer images more of the label format before printing begins The minimum number of required image bands is dependent upon the print speed and the complexity of the label Labels that contain numerous fields with different rotations graphics or combinations of any number of these formatting options may require a higher number of image bands To set the number of image bands use PrintSet or the IPL command For help see the PrintSet online help or the IPL Programming Reference Manual
127. three functions Stop Cancel The 4100 printer has three front The 3240 printer has three front panel panel LEDs Power Pause and LEDs Power Alert and Empty Pause Paper Ribbon which flashes during which indicates printhead over label or ribbon faults temperature or system failure RAM Differences The 4100 printer uses static RAM for both storing label entities and for editing and imaging labels You can allocate up to 250K of storage RAM when you have the expanded RAM installed Up to 17 image bands may be allocated for imaging with minimal storage RAM allocated The 3240 uses static RAM for storing label entities and a separate dynamic RAM for editing and imaging You can allocate up to 128K of storage RAM You can use a limited amount of static RAM along with dynamic RAM for imaging by reallocating storage RAM in the 3240 printer When you have expanded RAM installed and the minimum amount of storage RAM allocated you can allocate up to 7 image bands for imaging Differences Between the 3400 Printer and the 3240 Printer Intermec derived the 3240 printer firmware from the 3400 printer firmware It uses the same commands and can receive command files and print identical labels to the 3400 printer While most features are similar we had to change or delete some features due to differences in the printer electronics and mechanism Printhead Size The 3400 printhead has 832 elements dots for a total of 4 16 inches The 3240
128. tions The following special terms and conventions occur throughout the manual Refer to the glossary for a complete list of terms Terms Printer or 3240 refer to the 3240 bar code label printer Media is the label stock on which the printer prints labels Host refers to a personal computer or other computer that communicates with the printer Conventions The following conventions are used throughout this manual for operating procedures and descriptions of the printer e Feed Pause refers to the Feed Pause button on the printer front panel e Downloaded commands appear in the order that you enter them into the printer with the following conventions Convention Description lt gt Angle brackets lt gt enclose mnemonic representations of ASCII control characters For example lt ETX gt represents the ASCII End of Text control character data Italic text within brackets represents optional data Ctrl Bold text represents a key on your keypad For example Ctrl represents the Ctrl key Ctrl C When two keys are joined with a dash press them simultaneously For example if you see the command Ctrl C press the two keys at the same time E3 F3 Type all characters that appear in the Courier font by pressing an individual key on the keypad Before You Begin Other Intermec Manuals The following manuals provide additional information about printing labels with your bar code printer Manual Int
129. to in the center of the label 4 Replace the media cover 3240 Bar Code Label Printer User s Manual Adjusting the Lateral Printhead Knob Front view Hi li IS Printhead Lateral printhead knob Y Printhead Lateral printhead knob 3240U 036 Troubleshooting 4 Accurately Detecting the Start of a Label If you experience problems such as the printer skipping labels or the printer stopping and the yellow LED flashing you may need to adjust the label gap sensor You are most likely to experience any of these problems if you are using very narrow label stock and the label gap sensor is not in the correct position You can adjust the label gap sensor from 0 to 1 0 inch from the inner edge of the printer Note Intermec sets the label gap sensor to 0 5 inch from the inner edge of the printer at the factory You should be able to leave it in this position for most labels wider than 1 0 inch To adjust the label gap sensor 1 Remove the media cover 2 Turn the label gap sensor knob counterclockwise and slide the sensor all of the way to the inner edge of the lower media guide 3 Tear off one of the labels from your roll of media and line it up with the 0 zero on the lower media guide 4 Slid
130. tom Possible Causes No power or loss of You have damaged or power disconnected the AC power cable Printer circuit breaker tripped Labels stop feeding Printer is out of media through the printer You have loaded the label stock incorrectly Media is sticking to the paper path Solution Make sure you have plugged the power cable into both the printer and an outlet or power strip Replace the cable if damaged Turn the printer off and then back on again Load new media See Chapter 1 Getting Started or Chapter 2 Operating the Printer Check the media path See Chapter 1 Getting Started or Chapter 2 Operating the Printer Clean any extraneous material from the paper path and clean it thoroughly See Chapter 3 Maintaining the Printer 4 3 3240 Bar Code Label Printer User s Manual Printer Operation Problems continued Printer slows down The Alert LED flashes and printing stops Media fault Labels stick to media access door or fail to strip The stepper motor stalls while printing media that is less than 2 7 inches wide Test configuration labels do not print You have set the printer for continuous label stock You have set the image bands or print speed incorrectly Printer has aborted and reset the print speed and image bands Printhead has overheated The printhead is up Sensor type set incorrectly You have incorrectly loaded the media The self
131. ttings changing 1 18 using to connect a PC to the 3240 1 14 setting media sensitivity number 2 13 serial port 1 17 skipping labels adjusting the printer to stop 4 15 See also self strip printing software configuration label printing 2 13 specifications printer A 3 to A 5 straight through printing 1 9 symbologies bar code A 13 Codabar A 13 Code 11 A 13 Code 128 A 14 Code 16K A 13 Code 2 of 5 A 13 Code 39 A 13 Code 49 A 13 Code 93 A 14 Code One A 14 Data Matrix A 14 EAN A 14 HIBC A 14 Interleaved 2 of 5 A 14 MaxiCode A 15 PDF417 A 15 POSTNET A 15 UPC A 15 T tear bar cleaning 3 8 Test and Service Mode 5 8 adjusting label rest point 5 15 changing configuration commands from 5 13 Data Line Print 5 10 DIP switch settings 5 9 entering 5 8 memory reset 5 12 printing test labels 5 10 selective transfer 5 11 setting 86XX Emulation mode 5 17 setting number of dot increments 5 14 test labels printing 5 10 testing for communication with host 1 19 thermal transfer ribbon loading 1 9 2 11 third party software using to communicate with the printer 2 17 throughput maximum processing 5 5 troubleshooting 4 3 checklist 4 3 communication problems 4 7 print quality problems 4 5 printer operation problems 4 3 twinax interface option A 11 U V W UPC description of A 15 user defined protocol B 6 X 2 forms adjust moving forward backward with DIP switche
132. ve print quality and print speed At high speeds you can produce the best quality bar codes by using the drag orientation printing parallel to paper motion For more information on formats please see the IPL Programming Reference Manual See the Glossary for an explanation of drag and picket bar code orientations Adjusting the Print Darkness Use the darkness adjust control in combination with the Print Darkness adjustment in PrintSet to fine tune the darkness of print on your labels The fine adjustments compensate for variations in the media lot to lot the printhead or the printer Set the darkness adjust control after you enter the media sensitivity number To adjust the print darkness Troubleshooting 4 1 Locate the darkness adjust control on the back of the printer 2 Use a small straight slot screwdriver to adjust the print darkness To increase the print darkness turn the darkness adjust control clockwise To decrease the print darkness turn the control counterclockwise LISITTINSLISITTIY q Turn the darkness _ adjust control clockwise D for darker print d ac darkness adjust Darkness adjust control control counterclockwise for lighter print N T Screwdriver 4 E 3240U 040 4 11 3240 Bar Code Label Printer User s Manual 4 12 Adjusting the Printer for Self St
133. ven K 01010 Odd 10 L 11010 None O 1 M 00110 None 1 1 N 10110 1110 Number of Data Bits P 11110 7 Bit 0000 1 8 Bit 1 R 10001 S 01001 Reserved T 1100 1 U 00101 Default settings are noted with an 5 gt 1 x 11 10 1 Y 00041 1 2 10011 0 01011 1 11011 2 0011 1 3 1011 1 4 O1 11 1 5 1 1 11 1 Protocol Selection XON XOFF Intermec Protocols 1 XON XOFF Selection No Status Response With Status Response 1 DT TTR Direct Thermal Thermal Transfer 1 5 Default settings are noted with an 3240U 008 A 24 Printer Reference Full ASCII Chart FULL ASCII Binary Hex Dec C39 Char Binary Hex Dec C39 har Control Character Definitions 00000000 00 00 U NUL 01000000 40 64 YN NUL Null or all zeros 00000001 01 01 A SOH 01000001 41 65 A SOH Start of Heading 00000010 02 02 B STX 01000010 42 66 00000011 03 03 C ETX 01000011 43 67 00000100 04 04 D EOT 01000100 44 68 00000101 05 05 01000101 45 69 STX Start of Text ETX End of Text EOT End of Transmission ENQ Enquiry 00000110 06 06 F ACK 01000110 46 70 ACK Acknowledgement 00000111 07 07 G BEL 01000111 47 71 BEL Bell 00001000 08 08 H BS 01001000 48 72 BS Backspace 00001001 09 09 1 01001001 49 73 HT Horizontal Tab 00001010 0 10 J LF 01001010 4A 74 LF Line Feed 00001011 0B 11 K VT 01001011 4B 75 VT Vertical Tab 00001100 0 12 L FF 01001100 4C 76 FF Form Feed
134. while adjusting the TOF position 2 Press on the back part of the TOF switch Each time you press the TOF switch you move the label format backward 005 inch 1 27 mm p 3240A 003 3 Press the TOF switch repeatedly until your format moves backward to the correct position on the label Er Bs 3240M 025 4 20 Troubleshooting 4 To move a label format forward with the TOF switch You notice that your format is printing toward the back part of the label 3240M 026 Label direction from printer 1 Remove the media cover Note Do not raise the printhead while adjusting the TOF Position 2 Press on the front part of the TOF switch Each time you press the TOF switch you move the label format forward 005 inch 127 mm 3240M 024 3 Press the TOF switch repeatedly until your format moves forward to the correct position on the label 3 3240M 025 3 12 4 21 Performing Advanced Procedures Performing Advanced Procedures This chapter explains how to e Use the printer memory more efficiently e Maximize throughput e Use Test and Service mode e Change configuration commands in Test and Service mode Using the Printer Memory Efficiently To receive the best performance from your 3240 printer you must understand how to use the printer RAM The following sections help you d
135. x cable system with a twinax interface Your 3240 printer emulates an IBM 5256 Model 1 printer and can operate with an IBM System 34 System 36 System 38 or AS 400 host computer Coax Interface Use the coax interface adapter to connect your printer to an IBM 3270 Type A coax cable computer systems operating in the VTAM CICS IMS TSO or 8100 DPPX environments Your 3240 printer emulates an IBM 3287 printer and you can connect it to an IBM 3174 76 99 system controller multiplexer Batch Takeup Batch takeup automatically spools labels as they are printed This attachment is limited to small batches with a maximum outer diameter OD of 5 inches Kanji Katakana This option allows the 3240 printer to print Japanese characters in two Kanji fonts and three Katakana fonts 3240 Bar Code Label Printer User s Manual A 12 Centronics Parallel Interface Intermec does not provide a cable for use with the parallel interface You can either buy one from your local computer store or use the following information to make your own interface cable The parallel interface only allows one way communications with the printer You may download from the host terminal but you cannot upload from the printer The following pin descriptions are for the printer s parallel interface connector Signal DATASTB DBO DB1 DB2 DB3 DB4 DB5 DB6 DB7 ACK BUSY PE SELECT CHASSIS GND INIT FAULT Pin 1 oo 0 H A o
136. y items damaged please take the following steps to correct the problem Take photographs if necessary e Contact the transport carrier Note The customer is responsible for all damage claims against the carrier See the Intermec Terms of Sale printed on your sales invoice Getting Slarted f Getting to Know Your 3240 Printer Front View Features of the 3240 printer include e Support for direct thermal and thermal transfer printing applications Chapters 1 and 2 instruct you on how to load both types of media An internal self strip with integral liner takeup See Chapter 2 Operating the Printer for more information Precision Print technology that produces high registration labels See Chapter 4 Troubleshooting for more information e Minimal supervision and maintenance Use the following figures to familiarize yourself with the 3240 printer Media window Power on LED Empty Pause _ Feed Pause x button 3240 Printer Media access door 3240U 002 1 5 3240 Bar Code Label Printer User s Manual Back View Darkness adjust control DIP switches 6 Optional gt Y JI board port Pd Serial communications port 49 ON OFF switch DUX AC power cord 6 receptacle A Fanfold media access slot 3240U 003 Several options are available for use with the 3240 pri
137. ymptom Blotches printing on labels Printing is too light or too dark Printing not aligned on label Labels are not stopping at the right point for removal Possible Causes Dirty printhead Dirty media path or rollers Poor quality label or ribbon stock You have set the darkness adjust control incorrectly Poor quality label or ribbon stock Dirty printhead You set the sensitivity command incorrectly Print speed exceeds the capability of the media Printer is misfeeding media Label stock has moved in the media path You have not set the label rest point command correctly Troubleshooting 4 If your labels are not being printed properly check the following table to locate the symptom and correct the problem Solution Clean the printhead For help see Cleaning the Printhead in Chapter 3 Clean the media path For help see Cleaning the Media Guides and Media Path in Chapter 3 Use only Intermec label and ribbon stock to ensure superior print quality and product performance Adjust the knob to achieve the best print quality See Adjusting the Print Darkness in this chapter Use only Intermec label and ribbon stock to ensure superior print quality and product performance Clean the printhead For help see Cleaning the Printhead in Chapter 3 Change sensitivity setting to match the type of media you are using for help see Setting the Media Se

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