SUPER SWAP 1100 USER MANUAL
Contents
1. TECHNOLOGY INC SUPER SWAP 1100 SuperSwap 1100 User Manual Copyright 2003 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important Data Protection Information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental conseguential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to implied warranties of merchantability or fit2. Inc Canada Customer Service Dept Attn RMA 1745 McCandless Drive Milpitas CA 95035 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging e Include a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be reguired to pay for any additional shipping options such as express shipping 21 SuperSwap 1100 User Manual 22
3. carrier 4 Replace the drive carrier top 5 Carefully slide the drive carrier into the housing assembly with the handle turned out all the way As the carrier snaps into place the handle will swing inward 6 Press the handle flat against the drive carrier to fully seat it 12 Chapter 2 Getting Started Y gt Locked O Unlocked 7 Insert the key and turn it 90 degrees clockwise to lock the drive carrier in the enclosure Note The previous generation of SuperSwap enclosures supporting Ultra ATA disk drives used the key lock to activate power as well as secure the drive carrier SuperSwap 1100 uses the key lock only to secure the drive carrier Power is available at all times in order to comply with SATA 150 requirements Disk Drive Removal To remove a disk drive follow the Disk Drive Installation steps in reverse order 13 SuperSwap 1100 User Manual 14 Chapter 3 Troubleshooting This section provides information on how to interpret LED display codes as reported by the SuperSwap 1100 Three LEDs appear on the front of each SuperSwap 1100 enclosure assembly Status LED left and Disk LED right Power Array Status LED Disk LED Figure 6 SuperSwap 1100 Status Indicators Note The LEDs function only with the FastTrak RAID Controller They do not function with the SATA 150 Controller Event The Disk LED is steady green Cause This is the normal condition when th
4. die O mm IND NY VU Port4 Port2 Port 1 Port 3 Figure 3 Serial ATA cable connections Chapter 2 Getting Started Management Connector Daisy Chain SuperSwap 1 OUT Connector Daisy Chain SuperSwap 2 IN Connector Daisy Chain 6 pin Cable SuperSwap 3 SMBus 3 to 4 pin Cable or gt SMBus 3 to 3 pin Cable LWE WE ua UU LWEU AMO AMO AO AO FastTrak u Controller Card FastTrak 150 PROMISE EIS u Management Connector Figure 4 Management connections FastTrak Controller only SuperSwap 1100 User Manual Note Step 9 applies to the FastTrak RAID Controller only If you have a SATA 150 Controller go to Step 10 The SMBus is the management or monitoring connection between the SuperSwap 1100 enclosure and the FastTrak RAID Controller PAM uses this connection to monitor your enclosures The daisy chain cables extend the connection to multiple SuperSwaps 9 Connect the 3 to 4 pin or 3 to 3 pin SMBus cable from the Management connector on the FastTrak Controller card to the Management connector on the back of the housing assembly Important If you are installing multiple SuperSwap 1100s connect the SMBus cable to the first SuperSwap as described in Step 9 Then install a 6 pin daisy chain cable from the daisy chain OUT connector of the first SuperSwap to the daisy chain IN connector of the second Do the same for addi
5. factor Serial ATA disk drives in and out of your computer without the hassle of opening and closing your computer s cabinet SuperSwap 1100 accepts only Serial ATA drives When used with Promise Technology s Serial ATA RAID 1 0 1 or 5 products SuperSwap 1100 allows users to hot swap a failed drive without powering down a system while fully protecting disk drive and internal system components Specifications Interface e Fits most 3 5 inch form factor Serial ATA hard disk drives e Standard Serial ATA interface e Supports Serial ATA drives e Built in Power Array Status and Drive Activity Status LED indicators Housing Assembly e Dedicated cooling fan e Keyed locking mechanism Drive Carrier e Durable metal construction e Fully ventilated e Unigue handle design automatically disengages drive Physical Environmental Dimensions e Housing Assembly 8 25 x 5 75 x 1 65 inches 20 96 x 14 90 x 4 20 cm e Drive Carrier 7 28 x 4 65 x 1 48 inches 18 48 x 11 80 x 3 75 cm Operating Temperature e 32 to 122 F 0 C to 50 C 1 FastTrak 150 SX4 includes RAID Levels 0 1 071 and 5 FastTrak S150 TX4 includes RAID Levels O 1 and 0 1 FastTrak S150 TX2plus includes RAID Levels O and 1 1 SuperSwap 1100 User Manual Relative Humidity e Non operating 5 to 95 non condensing e Operating 5 to 85 non condensing Warranty e Three years limited parts and labor Key Features The following are key features of the Promise Sup
6. ATA hard disk drives Unpack Your SuperSwap 1100 The SuperSwap 1100 package contains the following items SuperSwap drive enclosure Drive Carrier User Manual 3 pin to 3 pin SMBus Cable SATA Il compliant 3 pin to 4 pin SMBus Cable 6 pin to 6 pin Daisy Chain cable Four 4 screws to attach a Hard Disk Drive to the Drive Carrier Eight 8 screws to mount the Housing inside your PC chassis Two 2 keys If any of the contents are missing or damaged please contact your dealer or distributor immediately Warning SuperSwap 1100 like other parts of your system is subject to damage by static electricity Be sure that you re properly grounded Promise recommends that you wear an anti static strap or touch a grounded object and that you unplug your system before installing SuperSwap 1100 or handling its components Caution The SuperSwap 1100 ships with the drive carrier locked inside the enclosure Use the key to unlock the enclosure before you attempt to slide out the drive carrier for the first time SuperSwap 1100 User Manual There are two phases to install the SuperSwap 1100 into your computer e Install the enclosure in your computer chassis e Install a disk drive in the drive carrier Install the Enclosure To install the enclosure in your computer chassis follow these steps 1 Power down your computer and unplug the power cord 2 Remove the computer cover 3 Identify a free 5 25 inch drive bay and remo
7. ay not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your eguipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product 20 Chapter 3 Troubleshooting Returning Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Promise Technology
8. compatible and appropriate for use with other goods with which they will be used Promise does not warrant that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly 19 SuperSwap 1100 User Manual Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product c recover the product and refund the purchase price for the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special conseguential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or conseguential damages for consumer products so the above limitation m
9. e OS detects the disk drive Event The Disk LED is blinking green Cause This is the normal condition when there is disk activity read or write executing on the drive Event The Disk LED is dark Cause No disk drive detected Fix If a disk drive is present reinstall it 15 SuperSwap 1100 User Manual Event Cause Event Cause Event Cause Fix Event Cause Fix The Status LED is steady green This is the normal condition when power is supplied to the drive and the computer has fully booted The Status LED is amber yellow The computer is booting Wait for the computer to finish The drive is Critical The drive can be in the process of rebuilding The LED will return to green status when the rebuild is complete and successful The Status LED is red The drive has Failed or no drive is present A failed drive may be marked as such because of power failure hot removal or media access problems such as a bad sector which fails retry Replace the failed drive The new drive will be assigned to the failed drive s original location and a rebuild operation will begin automatically The LED turns amber yellow during the rebuild then green when the rebuild is complete and successful The Status and Disk LEDs do not light There is no power to the SuperSwap enclosure If the rest of your computer system is working shut down the computer open the case and check the power c
10. ent connection to the FastTrak Controller card 11 Replace the computer s cover and reinstall the power cord Go on to Hot Swap Drive on the next page or nstall a Disk Drive on page 11 SuperSwap 1100 User Manual Hot Swap Drive The Promise SuperSwap 1100 is designed to work with the Promise FastTrak Serial ATA RAID controllers that support RAID 1 RAID 0 1 and RAID 5 When used with these products and RAID configurations the SuperSwap 1100 supports hot swapping of disk drives Hot swapping means you can remove a drive while your system is operating and replace it with another You perform a hot swap when one of the drives has failed and needs replacement The PAM Software reports drive problems and identifies which drive by Channel Port number needs replacement Caution In all other cases when removing disk drives or installing new drives you MUST power down your system prior to removal or installation and ground yourself Failure to do so may result in damaging the drive the controller card motherboard or other components 10 Chapter 2 Getting Started Install a Disk Drive N N N Cover Release Button 1 Press the release button and slide the cover off the drive carrier 2 Carefully place a Serial ATA disk drive into the drive carrier and slide it all the way to the back 11 SuperSwap 1100 User Manual 3 Install and tighten the four mounting screws to secure the disk drive in the drive
11. erSwap 1100 Drive Types e Supports standard Serial ATA drives e Supports 7 200 rpm and 10 000 rpm drives Hot Swap Support e Supports Promise Serial ATA RAID products providing mirroring RAID 1 striping amp mirroring RAID 0 1 and distributed parity RAID 5 at hardware level e Supports Promise non RAID Serial ATA products e Hot swappable disk drives allowing for easy repair or replacement of drives Status Indicators e Power Array Status LED indicates whether the power is On or Off displays Array status online offline critical rebuilding and synchronizing and Enclosure status critical temperature voltage and fan status e Disk LED displays during normal drive activity Serial ATA Support e Allows auto sensing of Serial ATA drive and implementation of 150MB sec burst transfers e RAID Management and enclosure monitoring via Promise Array Management PAM software For more precise monitoring of Fan RPM Voltage and Temperature install and use Promise Array Management Software PAM You can download PAM at no charge from http www promise com PAM only works with Promise RAID controllers Chapter 2 Getting Started This section helps you prepare SuperSwap 1100 for installation into your personal computer or workstation Please read this chapter carefully before attempting to install SuperSwap 1100 Note SuperSwap 1100 is Serial ATA compatible It does not work with Parallel Ultra
12. g conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note Only digital device eguipment CERTIFIED CLASS B should be attached to this eguipment and that must have shielded cables SuperSwap 1100 User Manual Contents Chanter 1 Introduction 1 SUPE Wap O0 nase een en NR sen to est 1 Je o A 1 i GYF Oa UT areas 2 Chapter Gening SAT si alas 3 Unpack Your Superswap 1100 1u eu cio 3 PS FAN SE EnclOSUll ee ee du een dr CU O OO 4 Sequential Startup Option iii 9 Hot Swap Driver ss dal en ed an nee 10 instal DISK Dive in wa a na NEN ee un 11 DISK Dive Isemoval a ae 13 Chapter 3 Troubleshootintg eii ae Gi ak a a ne 15 Contacting Technical Sup DOM csi ue RED FU Dn bod DA 17 Technical Support Services LL 17 ADDEN man FFY ee ee ee ee era 19 LIMIT Wa Varia 19 Disclaimer of other warranties ooccccoccccoccnccccnncccncnnnnnonnnononnnonncncnnnnonnnnnonenonos 19 Tour RESDONSIDINTIGS anna 20 Returning Product For Repair 21 Chapter 1 Introduction SuperSwap 1100 Thank you for purchasing Promise Technology s SuperSwap 1100 The SuperSwap 1100 drive housing installs easily into a 5 25 inch component bay in your personal computer or workstation SuperSwap 1100 s drive carrier and housing extend the data storage capabilities of your system by allowing you to easily swap most 3 5 inch form
13. mise Technology Inc support Attn Technical Support 1745 McCandless Drive Milpitas CA 95035 USA 17 SuperSwap 1100 User Manual European Tech Support E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support Pacific Rim Sales Office E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support China Office E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support support romise nl 31 0 40 256 9463 Attention Technical Support 31 0 40 235 2600 8 30 5 00pm The Netherlands Time Promise Technology EMEA Attn Technical Support Luchthavenweg 91 125 9657 EA Eindhoven The Netherlands support promise com tw 886 3 578 2390 Attention Technical Support 886 3 578 2395 Ext 8830 9 00 6 00pm Taiwan Time Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science Based Industrial Park Hsinchu Taiwan R O C support china promise com 86 0 10 687 23940 Attention Technical Support 86 0 10 687 23941 9 00 6 00pm China Time Promise Technology China Attn Technical Support Room 3217 No 11 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China 18 Appendix Limited Warranty Promise Technology Inc Promise warrants that for three 3 years from the time of the delivery of the product to the original end u
14. ness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Promise Technology Inc or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the followin
15. onnection to the SuperSwap enclosure Note During start up the Status LEDs display amber yellow while your computer is booting They will turn green by the time your computer is fully booted If you have several SuperSwaps and you activated the Sequential Startup feature the LEDs will turn green one by one As long as the PAM Software or Promise BIOS indicate that your array status is Functional your array is operating normally 16 Chapter 3 Troubleshooting Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e A description of the problem situation e System configuration information including motherboard and CPU type disk drive model s IDE ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com tech documents drivers utilities etc USA Tech Support Center E mail Support support promise com Fax Technical Support 408 228 6401 Attention Technical Support Phone Technical Support 408 228 6402 7 30 5 00pm M F Pacific Standard Time If you wish to write us for Pro
16. ser a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice d is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise disclaims any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are
17. tional SuperSwaps until all are connected See Figure 4 above Sequential Startup Switch Power Connector Figure 5 Power connection and Sequential Startup switch 10 Connect one of your computer s internal power cables to the power connector on the back of the housing assembly If you are installing multiple SuperSwaps make the same connection for each one Chapter 2 Getting Started Note SuperSwap 1100 uses a conventional 4 wire power cable from the PC s power supply The drive carrier uses a Serial ATA power connector for the Serial ATA disk drive Sequential Startup Option Sequential Startup enables SuperSwap to start one disk drive at a time in order to eliminate a sudden heavy draw on the computer s power supply The switch is located on the back of the SuperSwap enclosure see Figure 5 above ON is to the left OFF is to the right The ON setting causes SuperSwap to wait two seconds before spinning up its disk drive The delay can be longer depending on the settings of the previous SuperSwaps The OFF setting causes SuperSwap to spin up its disk drive when the power comes on The table below gives some examples of switch settings and their results The Delay period is the time between the moment when the computer s power comes on and the moment the disk drive spins up Promise recommends setting the Seguential Startup on the first SuperSwap to OFF The first SuperSwap is the one with the Managem
18. ve any bezel covering it A Remove the drive carrier from the SuperSwap 1100 enclosure and set it aside Figure 1 Slide the SuperSwap enclosure into a drive bay 5 Carefully slide the SuperSwap 1100 enclosure into the drive bay 6 Align the front of the housing assembly with the front of your computer Chapter 2 Getting Started Figure 2 Install the mounting screws 7 Install and snug the four screws into the four threaded mounting holes two on each side of the housing assembly Note If you are installing more than one SuperSwap 1100 in the same computer chassis install the other SuperSwaps now before making any cable connections 8 Connect a Serial ATA cable from your FastTrak or SATA 150 Controller card to the Serial ATA connector on the back of the housing assembly If you are installing multiple SuperSwap 1100s make the same connection for each See Figure 3 below Note Although not required Promise suggests connecting multiple SuperSwaps in Port number order For example the top SuperSwap connects to FastTrak Port 1 the next SuperSwap connects to Port 2 and so on This arrangement makes it easy to remember which drive is on which channel when you replace or reassign the drives SuperSwap 1100 User Manual SuperSwap 1 SuperSwap 2 SuperSwap 3 e Serial ATA Cable A _ TL III IN UU UU FastTrak or A j SATA 150 en Controller Card di
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