New User's Guide to IT Services - Sophia Antipolis
Contents
1. 9 5 2 GUPS PING SENEI eienen ton bun EEEE AE e ee OAE EE ENEE EEE 9 53 The LPRng Printing SOlVICB nas reote tired cestse c capu iem Dena oe a ub na eris tede medius 9 6 NetWOrKS 235101202552 2291 2129012 022 3 2 2 003 200020 222820 2005 0 2 0900 200 2 0 2 0 8000 200 200 209 8 09 10 6 1 Our NEtWOrKS areren e e aa aar 10 6 1 1 Production network ce ats cs leeds anes ai ceeteaeieice dp adeoiddanmeaidslaceloneeiceedeloasene 10 6 1 2 EXPEHIMGNIANNEIW ON ses ccencciycserseercccenstnccneneendseadinmicennvededbasdendetadits 10 6 1 3 Visit r HODWOIIG d ood eo educ qe atu adu mum qu unu caer E aAA EENE aA 10 SP MEM I uie NOR o o EET 11 pa Encrypted dOCOBS ore e e Ret eta e RE e depu ete 11 PEE Mec 11 6 2 3 VPN ACC S Sinice eate tinae on Dua a t cA Duae N QU MPa a E Meu DI iaaa 12 7 Your Telepho NE cce 13 8 Other Services Offered by SEMIR essseesssssssseeeeereennnnn 13 8 1 Video conferencing NE 13 8 2 Audio conferencing eeeessssssissssssesesssee eene nenne nennnnn nnn nnne nnne 13 9 If You ll Be Leaving INRIA accorde e edeuseinesivacio egenus nae Besisnedebedei 13 NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 1 Service d Exploitation et de Maintenance informatique et R seau 1 About SEMIR SEMIR Service d Exploitation et de Maintenance Informatique et R seau coordinates acquisitions and admin2. further information http www sop inria fr semir sitesemir content view 68 140 lang en NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 9 Service d Exploitation et de Maintenance informatique et R seau 6 Networks Your workstation is connected to a wired network outlet or a wireless network Wi Fi Never disconnect your workstation from the wired network outlet nor try to connect it to another outlet All connection requests must be submitted to SEMIR using the SOS SEMIR online form http www sop inria fr semir support genericform php cateq 5 amp rub rubrique530 6 1 Our networks Different networks can be accessed from user workstations at the Sophia site Each of these networks can be used in different ways offering varying degrees of access to SEMIR s services Connecting your workstation to a given network depends on the following criteria e Whether the workstation is administered by you or SEMIR e Whether the workstation is owned by you or INRIA e Whether you are an INRIA staff member resident or non resident or a visitor Below are the three networks available to workstations 6 1 1 Production network o Only SEMIR administered workstations can access this network o All services offered by SEMIR are accessible from this network without any restrictions o Your workstation will be connected to this network by default o Itis available with the wired network as well as with the wirele
3. 08 08 2008 Page 3 2 3 2 4 Service d Exploitation et de Maintenance informatique et R seau To explore Sophia s mailing lists as well as those you are subscribed to log on to the SYMPA Web interface https lists sop inria fr Your iLDAP account iLDAP is an authentication directory service set up to provide a unified and global base of user accounts for all INRIA sites This iLDAP account allows you to access internal INRIA information from anywhere For example you can enter intranet zones on the Web servers as well as accessing many services Mail Calendar lists server shared documents By default the login and password for your iLDAP account are the same as those used for your IT account Any password changes you make to your IT account will be reflected in your iLDAP account as long as you use the special Web interface for password changes https mirsa inria fr For further information http ccmi inria fr services offerts authentification http dsi inria fr services offerts authentification presentation 5 Your calendar account INRIA offers an electronic shared calendar service By default the login and password for your calendar account are the same as those used for your lldap account The calendar server is agenda inria fr To access your calendar you can use the application OracleCalendar ocal or the WebAgenda interface https agenda inria fr For further information http dsi i
4. Management of software licences is handled by SEMIR http www sop inria fr semir sitesemir content view 66 66 lang en For further information SEMIR s Hardware and Software Support Contract http www sop inria fr semir organisation support html Equipment management http www sop inria fr semir inventaire DR l Operating Systems http www sop inria fr semir sitesemir content category 14 27 65 lang en REI http Awww sop inria fr semir rei NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 6 T Service d Exploitation et de Maintenance informatique et R seau 4 Your Data 4 1 Individual data storage Your IT account includes a homedir for storing your data This homedir is generally kept on a server and you can access it from your workstation The homedir is sometimes kept on the workstation This is the case for users of laptops and other portable devices so that they can access their data at all times These different types of homedir on servers or workstations can be exported via file sharing which makes them accessible from other workstations used by your research project team department The access path of your homedir is Type of homedir Linux Windows MacOS X Server homedir user lt login gt home ZA Local homedir user login home D Users lt login gt user lt login gt Besides you can have a specific individual space of data for the Web a
5. P Exploitation et de Maintenance informatique et R seau Service New User s Guide to IT Services Welcome to INRIA Sophia Antipolis M diterran e Research Centre This guide is provided to help you access the information technology resources available at the Sophia site As this document is updated regularly we recommend that you consult the most recent version available at this URL http www sop inria fr semir accueil DR I NewUsersGuideTolTServices pdf 1 POUT SE A P M 2 1 4 How to stay up to date about IT resources ssssssseeeee 2 1 2 THOW toreach US aueeeetedesdepedeseededen ode ar iaa aiaa a aai 2 2 Accessing IT SErVICES erse aaa osa iouis m EE EEEE EEE 3 21 Yo account eme 3 C3 EA 002 09 ERN OE 3 2 3 YOURULDAP aoo DER RE IN e REA pcs IE De 4 2 4 Your calendar account uio eederei ended eren eres brane eui ea etre pe pedes 4 3 You WOTKSIAIOI ssion ninian datnr ducet datae d se Do done bea mecs 5 3de WINDOWS ENDE 5 SP MEE EE E E AEEA aed sacs EAEE 5 D MacOS Xem E E E E IM E 5 PNE 0 AUS Ren 6 4 bod o ee 7 MEE ndivid aldata Eselfcle RETO 7 4 2 Shared data Stl Ae RR 7 4 3 Backup and synchronization sscsici2sesscocsoneoensaneniessaodenend enna sedsosdabntobhbephieentaaeianaes 8 5 PRIDIBIS etic hi hla ht E E E E 9 5 1 Windows Printing S rvet ccccceeeeeeeeeeeeceeeeeeeeeeeeeeeaaaeeeeeeeeeeeeseenaaeeeeeeees
6. andations charteinformatique html as well as the addendum to the charter http www sop inria fr semir sitesemir component option com_wrapper Itemid 386 In order to obtain an account with administrator privileges on your workstation you must submit a request to your research project team s Technical Contact Person 2 2 Your e mail You should also have received an email address It has the following format FirstName LastName sophia inria fr These servers allow you to send and receive e mail e IMAP server incoming messages imap sop inria fr e SMTP server outgoing messages smtp inria fr e News server forums news sop inria fr To access your messages you can use Thunderbird or the Webmail interface https imap sop inria fr If you need help configuring Thunderbird go to the information page Your access accounts Mail http www sop inria fr semir sitesemir content category 13 23 61 lang en We recommend you to read the Charte d usage de la messagerie lectronique du site de Sophia http www sop inria fr interne comites ccentre documents charte_mail pdf To send large documents you should use the site https transfert inria fr The Technical Contact Person is the project team department member who acts as a liaison with SEMIR for all matters concerning the management of computers software and IT accounts within the team department NewUsersGuideTolTServices doc SEMIR Original dated
7. ed on our PCs Each system is protected by an anti virus which is updated in real time and by the Windows XP firewall includes software updates from Windows Update To learn more about Windows XP consult the document entitled Getting Started with Windows XP at this URL http www sop inria fr semir sitesemir content view 63 136 lang en 3 2 Linux Fedora Core is the Linux distribution installed on our PCs To learn more about Linux Fedora consult the document entitled Getting Started with Linux Fedora at this URL http www sop inria fr semir sitesemir content view 114 65 lang en 3 3 MacOSX To learn more about Mac OS X consult the document entitled Getting Started with Mac at this URL http www sop inria fr semir sitesemir content view 157 383 lang en NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 5 Service d Exploitation et de Maintenance informatique et R seau 3 4 Software The Windows Unix workstations come with certain software programs preinstalled Installation of additional software is carried out with the Technical Contact Person s authorization if the software involves a licence in one of the following ways e The user requests installation via SOS SEMIR http www sop inria fr semir support genericform php rub rubrique350 and SEMIR installs the software e The user installs the software directly using his or her administrator account on the computer
8. forwarding through your Research project team Leader Manager He or she will let us know how long you ll need this service For further information http www sop inria fr semir MyFAQ framedetail php Num FAQ 000095 NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 13
9. here is no software to install or configure 6 2 2 SSH access This service allows a user of Sophia to connect from the outside in a secured manner encryption on a machine of his research project team then to launch applications and display them on his machine The SSH access is done via the server bastion ssh sop inria fr which allows then to connect by bounce on the machine of his choice Please consult the documentation referenced below NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 11 i Service d Exploitation et de Maintenance Informatique et R seau 6 2 8 VPN access With the VPN service your computer is assigned an IP address for accessing the INRIA Sophia network This gives it full connectivity with the research centres LAN all IP in both directions between the VPN and the local network This is particularly useful for accessing an application which is unavailable using the methods listed above For more information consult the documents listed at the end of this section For further information SSH http Awww sop inria fr semir sitesemir content view 60 133 lang en VPN http Awww sop inria fr semir sitesemir content view 25 154 lang en Remote http www sop inria fr semir sitesemir content category 15 52 148 lang en Webmail https imap sop inria fr NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 12 Service d Exploitation et de Maintenance informati
10. hone network etc but user information for these networks is beyond the scope of this guide For further information Networks http www sop inria fr semir sitesemir content category 15 30 68 lang en Wi Fi http Awww sop inria fr semir sitesemir content view 1 78 391 6 2 Remote access If you use your INRIA computer to connect to a non Sophia network it will no longer be protected by our local security procedures filtering surveillance backup etc Avoid exposing your computer to security threats unsafe browsing applications you don t have full control over etc We ve set up several structures allowing you to work remotely in conditions nearly identical to those at our site regardless of where you connect to the Internet 6 2 4 Encrypted access Most of the services available through INRIA s intranet involve secured access which uses encryption protocols called SSL or TLS to protect the data that travels over the network This is the case for INRIA s Web servers If you attempt to connect to the intranet using the Internet you will be asked for your login and password to access your iLDAP account To read and send e mail you must configure your email software to allow secured access to your account There are Web gateways allowing you to consult your e mail or your shared calendar from a simple Web navigator This is particularly convenient if you are using a workstation provided by a third party because t
11. ines backed up are research project teams departments and SEMIR servers this service does not include direct backup of user workstations If your data is in a local homedir on a workstation it must be copied to a server for backup Each research project team department has a dedicated zone for backup called a SES To transfer this data SEMIR provides and installs a synchronization tool for copying user files to the research project team department SES server This tool is called w Backup and automatically performs homedir copying to the SES zone at the end of each day Users may also use this tool at any time to copy their data manually For those whose homedir is already on a server copying is not necessary because the data is backed up automatically The path to the SES zone of a user is Linux Windows MacOS X user lt login gt ses ses sopnas1 ses1 ou 2 smb sopnas1 ses1 ou 2 Users can restore themselves their own files which are backed up using this synchronization tool For further information http www sop inria fr semir sitesemir content view 106 252 lang en http www sop inria fr semir sitesemir content view 67 253 lang en http www sop inria fr semir support genericform php rub rubrique745 NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 8 5 1 5 2 5 3 T Exploitation et de Maintenance informatique et R seau _ Service Printers Using the S
12. ist of upcoming sessions on the page below Sign up if you re interested http www sop inria fr semir seminarium index php 1 2 Howto reach us If the information you re looking for is not available on our website and if you need assistance you can send your requests via our online forms http www sop inria fr semir support These requests are tracked using a ticket system help desk If you d like to visit us our offices are located on the ground and first floors of this building Cauchy NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 2 2 2 1 Se rvice d Exploitation et de Maintenance informatique et R seau Accessing IT Services Your IT account Your INRIA IT account has been created for your professional and individual use By now you have received an initial password You must change this password using the interface https mirsa inria fr which is only accessible from the Sophia local network Persons outside the site have to get connected to the server of their research project team in Sophia via SSH to access this form Password changes will be automatically synchronized with Unix and Windows Important Your password is strictly personal and should not be shared with third parties under any circumstances By now you have also read accepted and signed the charter describing the rules for using the IT facilities and resources at INRIA http www inria fr interne drsi recomm
13. isters IT resources systems software and networks telephone services connectivity and IT security at the Sophia site Its made up of three teams e The ALIEN team makes all IT equipment purchases through its REI IT Equipment Coordinator This team also handles IT logistics as well as installation of basic systems and software on workstations e The ResET team is in charge of network and telecom activities and handles technical security matters in these areas e The SYSLOG team oversees hardware and software architectures for all the sites computers as well as its servers e mail Web backup etc It also develops support tools for users with the PROMESS pole IT policy at the Sophia Research Centre is defined in collaboration with two bodies representing research project teams and service users CUMIR a committee on IT resources for research and CUMIS a committee on resources for IT services The SEMIR also takes part in national activities controlled by the Direction des Systemes d Information DSI http dsi inria fr 1 1 How to stay up to date about IT resources The SEMIR website is a good source of information It offers a Web indexer which allows you to search the entire site http Awww sop inria fr semir We use the forum newsgroup inria sophia moyens info to send you announcements and alerts Finally we often organize informational sessions on general or technical subjects called SEMInaRium You ll find a l
14. nd FTP services The place and the access are described below Web Service Path Unix net servers www sop members Firstname Lastname Mac OS X smb sopnas1 www sop members Firstname Lastname Windows sopnas1 ftp sop W membersl Firstname Lastname FTP Service Path Unix net servers ftp sop members Firstname Lastname Mac OS X smb sopnas1 ftp sop members Firstname Lastname Windows sopnas1 ftp sop membersl Firstname Lastname 4 2 Shared data storage Shared or community data storage allows users workgroups to create consult modify files Access to these files can be restricted to the group or they can be available to all in a read only format This kind of storage is accessible using Linux Windows or Mac In some cases research project teams also have access to group resources allowing them to share data and software between research project team members These shared spaces and your individual data are indifferently accessible using Linux Windows or Mac For further information http www sop inria fr semir sitesemir content view 144 349 lang en NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 7 Service d Exploitation et de Maintenance informatique et R seau 4 3 Backup and synchronization The Sophia Research Centre has storage equipments NAS servers which include an integrated backup system and a solution of backup on disks The only mach
15. nria fr services offerts agenda NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 4 T Exploitation et de Maintenance informatique et R seau _ Service 3 Your Workstation The equipment at the Sophia Research Centre consists of PCs and servers running Linux and Windows Your Technical Contact Person will provide you with the list of computers for your research project team The purchase of computers and peripheral devices is overseen by the IT Equipment Coordinator or REI This person handles all the requests from the various research project teams departments and places orders with suppliers who are selected through a bidding process Contracts are awarded for workstations and servers peripheral devices storage and backup equipment etc which must be renewed regularly The equipment you ll be using is INRIA s property Before moving it you must inform SEMIR via the SOS SEMIR online form http www sop inria fr semir support genericform php rub rubrique230 Important Do not turn off your computer before leaving work automatic updating is carried out during the night It s alright to turn off your screen All workstation maintenance requests submitted to SEMIR for hardware software or system repair must respect the rules set forth in the Hardware and Software Support Contract Please ensure that all requests comply with the clauses of this contract 3 1 Windows Windows XP Professional is install
16. ophia network s printing system you can send print jobs from any computer to any printer connected to the local network Windows Printing server Windows users can use the Windows print server foehn to access all the printers connected to the network To use this service follow the instructions found in this FAQ http www sop inria fr semir MyFAQ framedetail php Num FAQ 000204 CUPS Printing server For Fedora Linux users and Mac OS X users all the printers are declared ina CUPS printing server cups sop inria fr To use this service please consult for Fedora Linux the Semir FAQ with the keyword impression fedora http www inria fr semir MyFAQ framedetail pbho Num_ FAQ 000214 for Mac OS X users the page Mac OS X http www sop inria fr semir sitesemir content view 157 383 lang en The LPRng Printing service For Linux Semir users a system using generic printers is proposed In this system the users associate a real printer to a generic printer name ATTENTION this service is obsolete and does not allow access to the printers recently installed Use a Fedora Mac OS X or a Windows machine to print your documents To use this service follow instructions in the Semir FAQ using the keyword impression linux semir http www sop inria fr semir MyFAQ framedetail php Num FAQ 000213 Printer maintenance is handled by the general maintenance department http www sop inria fr interne services gener For
17. que et R seau Your Telephone To request the activation of your telephone line please see your Research project team Department Assistant or use the SOS SEMIR online form http www sop inria fr semir support genericform php rub rubrique510 For further information http www sop inria fr semir sitesemir content section 15 53 lang en Directory http www inria fr fonctions annuaire en html Other Services Offered by SEMIR Video conferencing Two sets of equipment are available a fixed set in room L103 of the Lagrange building and a mobile set in the Galois building room Turquoise G51 For further information https dsi inria fr services offerts visio 8 2 Audio conferencing Audio conferencing lines are available on request to organize conference calls with several persons by using your telephone set For further information https www c inria fr interne pratique reservations audioconf comment reserver une ligne telephonique pour une audioconf 9 If You ll Be Leaving INRIA Before leaving INRIA don t forget to make a copy of the data you ll need You should also plan to clean up your data storage spaces homedir Web etc When your account is closed your homedir will be migrated to an archive server You will still be able to access it using the path user lt login gt home Your e mail address will remain active one month after your account is closed If this is insufficient you can request e mail
18. ss network called inria sophia 6 1 2 Experimental network o Only user administered workstations can access this network o The computers in this network have access to a limited number of services offered by SEMIR e g printing services access to the software server 6 1 3 Visitor network o Asits name indicates this network is for non INRIA visitors INRIA staff can also connect their personal computers to this network o Before connecting your personal computer to the visitor network you must inform the SEMIR using the form http www sop inria fr semir sitesemir component option com wrapper Itemid 34 1 This form is mandatory to all visitors staying more than 24 hours It is generally accessible via the wireless network called guest inria sophia which does require any authentification a Web portal for authentication will be set up in the year 2008 NewUsersGuideTolTServices doc SEMIR Original dated 08 08 2008 Page 10 Service d Exploitation et de Maintenance informatique et R seau o Outlets installed in each building allow wired connections to this network A list of such outlets is available at this URL http www sop inria fr semir sitesemir content view 128 53 lang en pointsacces o This network only allows access to a limited number of SEMIR services calendar Web directory printing etc It should be noted that there are other types of networks at the site external network start up network telep
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