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IBM xSeries 225 Type 8647: Hardware - Page d'accueil

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5. 1 EARRA KP Jedi 100 C 212 F 318 Xd M FER AULA EI ETD IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 3 CD ROM DVD SEM AMBRA ETH Gr AE ERST EM ZT Ate EH AA ARK Class 3A Class 3B TAG WE ACE GIA Uh REAR gt TERN UIS diio E 4 AN gt 18 37 gt 32 70 544 gt 55 121 2 82 ER 5 A AA 20 m 10 p Appendix B Related service information 139 23 AN ES 50 10 He EA CRRRRYR E E gt gt 50 110 140 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Important Toutes les consignes Attention et Danger indiqu es dans la biblioth que IBM documentation sont p
6. Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Ss SAU AM dA Sez SOY ST Lea atentamente todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n Online support You can download the most current diagnostic BIOS flash and device driver files from http www ibm com pc support on the World Wide Web Copyright IBM Corp 2002 iii iV IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Contents About this manual Important safety information Online support Chapter 1 General information Related publications Notices and statements in this book Features and specifications Controls and indicators Chapter 2 Configuring your server a Using the Configuration Setup Utility program Starting the Configuration Setup Utility program Configuration Setup Utility menu choices Passwords Using the ServerGuide Setup and Installation CD 3 ServerGuide features M Setup and configuration overview System Partitio
7. LERHE 3 A 3A 3B 136 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 4 A 218 kg 37 95 232 kg 70 5 Ej 2 55 kg 121 2 85 Ka 5 GE MEET eo hh GERD Gaon n 7 It 50kg 110 99 gt 50 kg 110 Appendix B Related service information 137 138 Server Library EA 1 J ET ARM B falto o A CEDE ERA 1 H 1 1
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10. 011 XXX 001 Failed COM2 Serial Port test E 2 3 Check loopback plug connected to externalized serial port Check cable from externalized port to system board Should connect to Serial Port B on the system board J51 System Board 014 XXX 000 Failed Parallel Port test System board 015 XXX 001 USB interface not found board damaged System board 015 XXX 198 USB device connected during USB test 1 2 Remove USB devices from USB1 and USB2 System Board 020 XXX 000 Failed PCI Interface test System board 030 XXX 000 Failed Internal SCSI interface test System board 035 XXX 099 1 Integrated RAID function on system board is damaged 2 No RAID adapters were found 3 If adapter is installed re check connection 035 XXX S99 Failed RAID test on PCI slot 1 RAID Adapter S check System Error Log before replacing 2 SCSI Backplane a FRU 3 Cable 035 XXX SNN Check System Error Log before replacing a FRU NN SCSI ID of failing fixed disk Fixed Disk with SCSI ID NN on RAID adapter in PCI slot S 035 253 S99 RAID adapter initialization failure ServeRAID Adapter in slot S is not configured properly Obtain the basic and extended configuration status and refer to the ServeRAID Hardware Maintenance Manual for more information 2 Cable 3 SCSI Backplane 4 Adapter 089 XXX 001 Failed Microprocessor test 4 Microprocessor 1 2 System Bo
11. Chapter 5 Field replaceable units 89 CD ROM drive Before you begin e Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the CD ROM drive complete the following steps 1 2 o un pw Turn off the server if it is on Unplug the server and disconnect the power cord then disconnect all external cables Remove the side cover See Disconnect the CD ROM connector and power cables Remove the two screws from the CD ROM drive cage Gently slide the CD ROM drive toward the front of the server and lift it out For instructions to replace the CD ROM drive see Installing a 5 25 inch removable media drive on page 52 Diskette drive Before you begin Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the diskette drive complete the following steps 1 2 Turn off the server if it is on Unplug the server and disconnect the power cord then disconnect all external cables Remove the side cover See l Removing the side cover on page 39 Disconnect the cables Remove the two screws from the diskette drive cage 90 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 6 Gently slide the diskette drive toward the front of the server and lift it out To replace the disk
12. Fan2 error LED D19 Microprocessor 2 error LED m DIMM 1 error LED D27 DIMM 2 error LED D26 DIMM 3 error LED D29 D32 PO ml DIMM 4 error LED E8888l CE D28 SCSI controller status LED D45 Table 3 Error LEDs PCI fan error LED D55 Error LED Without optional Remote Supervisor Adapter With optional Remote Supervisor Adapter DIMM error D26 D27 D28 D29 Memory problem also turns on system error LED on the front bezel Memory problem also turns on system error LED on the front bezel Microprocessor 2 error D32 Microprocessor 2 problem also turns on system error LED on the front bezel Microprocessor 2 problem also turns on system error LED on the front bezel Fan error D2 D19 D55 No function Fan failure Hard disk error LEDs on hot swap hard disk drives Hot swap hard disk drive failure Hot swap hard disk drive failure Diagnostic error code tables For descriptions of the error codes that might appear when you run the diagnostic programs see Diagnostic error codes on page 99 Notes 1 Depending on your server configuration some of the error codes might not appear
13. Chapter 4 Installing options 47 continuously that drive is faulty and requires replacement When the hard disk drive status LED indicates a drive fault you can replace the drive without turning off the server For increased security the hot swap drives and filler panels are locked in the server by the hot swap lock bar The hot swap lock bar cannot be released allowing installation and removal of the hot swap drives and filler panels unless the key lock on the server side cover is unlocked Note All drives being used in the server should have the same speed rating mixing speed ratings will cause all drives to operate at the lower speed The hard disk drives that are connected to the standard backplane are attached to channel A Notes 1 Table 6 on page 50 lists the SCSI identifiers IDs for the standard LVD SCSI backplane and hard disk drives 2 Cable identifiers are printed on the cables that come with your server and options Use these identifiers to connect the cables to the correct connectors For additional information about cabling see Cabling an optional SCSI adapter on page 44 and Connecting external options on page 69 Installing a hot swap hard disk drive Complete the following steps to install a drive in a hot swap bay Attention To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a filler panel installed for each bay Note All hot swap d
14. Note You might find it easier to install the new drive into the appropriate opening on the front and then attach the cables 10 If you are installing a 5 25 in drive in bay 2 push the drive into the bay then use the two screws to attach the drive to the drive cage If you are installing a 3 5 in drive in bay 2 you must attach the 5 25 in conversion kit supplied with your option to the 3 5 in drive 11 Determine whether the drive is an IDE or SCSI device then connect one end of the appropriate signal cable into the back of the drive and the other end of this cable into the appropriate IDE or SCSI connector on the system board f you are installing a SCSI removable media drive use the one drop SCSI cable that comes with the drive and connect it to SCSI channel B SCSI2 See Power and signal cables for internal drives for additional information about cabling drives and System board internal cable connectors on page 34 for the location of IDE and SCSI connectors on the system board If there are open connectors on the cables connecting existing IDE or SCSI drives this cable can be used to connect the new drive The 4 connector SCSI cable that comes with non hot swap model servers cannot be used to connect a SCSI drive in bay 2 12 Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and memory 13 Connect the power cable to the back of the drive The
15. Para evitar una descarga el ctrica No conecte ni desconecte ningun cable ni realice las operaciones de instalaciin mantenimiento o reconfiguraci n de este producto durante una tormenta Conecte cada cable de alimentaci n a una toma de alimentaci n el ctrica con conexi n a tierra y cableado correctos Conecte a tomas de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al No encienda nunca un equipo cuando haya riesgos de incendio de inundaci n o de dafios estructurales Desconecte los cables de alimentaci n sistemas de telecomunicaciones redes y m dems conectados antes de abrir las cubiertas del dispositivo a menos que se indique lo contrario en los procedimientos de instalaci n y configuraci n Conecte y desconecte los cables tal como se describe en la tabla siguiente cuando desee realizar una operaci n de instalaci n de traslado o de apertura de las cubiertas para este producto o para los dispositivos conectados Para la conexin Para la desconexi n AP GUELO todo 1 AP GUELO todo 2 En primer lugar conecte los cables a 2 En primer lugar retire cada cable de los dispositivos alimentaci n de la toma de alimentaci n 3 Conecte los cables de sefial a los 3 Retire los cables de sefial de los conectores conectores 4 Conecte cada cable de alimentaci n
16. Qe DE zo Y AH AVSS HSE NEL Ol Mec gs zo se AS aneo EO USE Hols Hao ro se se goes Ne sie ASSI WS SO F 30201 HS 12 NAS HAE IS FO apes Ho 402 10A DE NAME 280101 AM eio AI ave 1 BIEN PE FO FS AVES ARE Uv Pr tr A IES 5H UFBAIS H e sa DOS 985 Wa 2 ol ABIL as AO SLICE Ol MS e O MSO ABS DE suis AESA HAE MIE AI Aaa AIS Jts8t8t US HOSS et SOR ARAL BOLAND SIM Sol Es PASO amp amp 0l US 42 SUIS HA OY ALS SAS 78 E2A CS ago de St SA Se gJ AU ASE AA FE AHA SA AAS UE HI Uvas 20 AUS NS Es esa BIS SAI ek SNS 2 MH Cs 2801 ter HOSS CERES ETS AS aade aas BONDI 1 98 AAXS BUC 1 28 A938 BUC 2 94 SE HOSS BAO ABU 2 N SHEVA AA DES Seun 3 22 HOSS ASHA AAC 3 415 HOSS AME OI HHEH C 4 za EN 88 228 aaau 4 2AM PE HOSS MASO 5 AANS AUC 0s E HO gt 9 els HEISE DAS US IBM SE HS 33F8354 LE MAS HIMA ABE SSS SH HAS NS AIS AGO CS WELE 21 UE 250 UU SAS HAGA MAE SAS OS S8Oz nace WEO sol UE 42 HUE AE Hol ES HEON OW Bes VSL CSS FAHAS ANAL OI SIA RES SAAS 100 C 212 F 0 IO JIBS OAS Son SOSH HAS AS HZU TEA 2201 rer Mads HE SAIS Appendix B Related service information 153 0 E HO A o ell OI X M amp CD ROMs DVD 015 E EX Es EMADE Sit 22 01 SATA US AS OSS RADIAL SWS MAA
17. 162 RAB RES OHH IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Japanese Voluntary Control Council for Interference VCCI statement VCCI sm Appendix C Notices 163 164 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Part Number 1P P N 59P2106
18. Configuration Setup Utility This is part of the basic input output system BIOS code in your server Use it to configure serial port assignments change interrupt request IRQ settings change the startup device sequence set the date and time and set passwords For information about using this utility program see Configuration Setup Utility program IBM ServerGuide Setup and Installation CD This provides software setup tools and installation tools that are designed for your server Use this CD during the installation of your server to configure basic hardware features such as an integrated SCSI controller with RAID capabilities and to simplify the installation of your operating system For information about bl this CD see Using the ServerGuide Setup and Installation CD on page 11 ServeRAID Manager ServeRAID Manager is available as a stand alone program and as an IBM Director extension If a ServeRAID adapter is installed in your server or if you are using the RAID capabilities of the SCSI controller use ServeRAID Manager to define and configure your disk array subsystem before you install the operating system For information about using this program see Using ServeRAID Manager on page 15 LSI Logic Configuration Utility Use this to configure the integrated SCSI controller with RAID capabilities and the devices that are attached to it For information about using this utilit program see Using the LSI Logic Confi
19. Have the same software versions and levels Have the same diagnostics code version Have the same configuration options set in the system Have the same setup for the operation system control files on A Pp D gt Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Chapter 6 Symptom to FRU index 115 116 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Chapter 7 Parts listing xSeries 225 Type 8647 This parts listing supports the xSeries 225 Type 8647 117 Copyright IBM Corp 2002 System replaceable units Index Nn Ow ND 10 11 12 13 14 15 15 15 15 16 17 17 18 19 Note Field replaceable units FRUs should be serviced only by qualified field service technicians Customer replacement units can be replaced by the customer System xSeries 225 Type 8647 Chassis all models 3 5 EMC shield all models 5 25 EMC shield all models CD ROM drive 48X primary all models CD ROM drive 48X alternate all models Diskette drive black all models Bezel assembly all models Hard disk drive 36 4 GB SCSI model 2AX 3AX 3BX 3CG 4AX 4BX 4CG 5AX 5BX 5CG Hard disk drive 36 4 GB SCSI models 22X 32X 22G 42G 42X 52G 52X Hard disk drive cage assembly kit models 02AX 3AX 3BX 3CG 4AX 4BX 4CG 5AX 5BX 5CG Bezel kit a
20. PCI1 E n a PCI X slot 2 PCI2 d Pola i i 5 Video PCI X slot 3 adapter PCI3 M Mini PCI type III slot 6 PCI4 Eo EE PCI X slot 5 PCI5 Remote Supervisor Adapter JMGT1 System board internal cable connectors The following illustration identifies system board connectors for internal cables 34 Diskette drive FDD1 Rear fan 1 Main power Power r Secondary IDE SYSFAN1 POWER1 POWER2 IDE2 ae Primary IDE IDE1 Error LED JER2 Cover switch JCI2 Rear fan 2 SYSFAN2 O CD audio B JCD1 Front panel switch LEDs SCSI channel A EI _ sa BE SCSI channel B PCI fan Wake on LAN SCSI LED SCSI2 SYSFANS JWL J18 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide System board external cable connectors The following illustration identifies system board connectors for external options Mouse Keyboard USB 1 E I I I HH I ooo E DODO USB 2 Parallel LPT1 Serial A
21. Aborted Warning test specific string This result occurs when the diagnostic test is completed without any errors This result occurs when the diagnostic test discovers an error This result occurs when you stop the diagnostic test before it is complete This result occurs when you specify a diagnostic test for a device that is not present This result occurs when the test could not proceed for example because of the system configuration This result occurs when a possible problem is reported during the diagnostic test such as when a device driver is not found is additional information that you can use to analyze the problem Starting the diagnostic programs Complete the following steps to start the diagnostic programs 1 Turn on the server and watch the screen Note To run the diagnostic programs you must start the server with the highest level password that is set That is if an administrator password is set you must enter the administrator password not the user password to run the diagnostic programs af won When the message F2 for Diagnostics appears press F2 Type the appropriate password then press Enter Select either Extended or Basic from the top of the screen When the Diagnostic Programs screen appears select the test you want to run from the list that appears then follow the instructions on the screen 24 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting G
22. Option Installation Guide This publication is provided in PDF on the IBM xSeries Documentation CD It contains instructions to install remove and connect optional devices supported by your server Depending on your server model additional publications might be included on the IBM xSeries Documentation CD Copyright IBM Corp 2002 1 Notices and statements in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book 2 The following types of notices and statements are used in this book Note These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a
23. on page 36 2 Replace the system board System board is under recommended temperature level warning system board is under recommended temperature Ambient temperature must be within normal operating specifications see Features and specifications on page 3 System over temperature for CPU x level warning CPU x reporting over temperature condition Ensure system is being properly cooled see System reliabilit considerations on page 36 System under recommended CPU x temperature level warning system reporting under temperature condition for CPU x Ambient temperature must be within normal operating specifications see Features and specifications on page 3 Fan error messages Note See service technician System replaceable units on page 118 to determine which components should be replaced by a field Message Action Fan x failure level critical fan x had a failure Fan x fault level critical fan x beyond recommended RPM range 1 Check connections to fan x 2 Replace fan x 1 Check connections to fan x 2 Replace fan x Fan x outside recommended speed action Replace fan x 110 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Power error messages service technician Message Note Seel System replaceable units on page 118 to determine which components should be replac
24. see Removing the front bezel on page 40 6 Remove the frame support bracket see l Removing the frame support bracket on page 40 7 Use a screwdriver to pry the filler panel and EMC shield away from the server H YY Note If you are installing a drive that contains a laser observe the following safety precaution Statement 3 A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A Chapter 4 Installing options 53 Danger Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam 8 Touch the static protective package containing the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 9 Set any jumpers or switches on the drive according to the documentation that comes with the drive
25. the attached storage units is also attached to another server or unidentifiable Source One or more servers are located near the failing server If the failing server is suspected to be part of a shared DASD cluster you can run all diagnostic tests except the diagnostic tests that test the storage unit DASD residing in the storage unit or the storage adapter attached to the storage unit Notes 1 For servers that are part of a shared DASD cluster run one test at a time in looped mode Do not run all tests in looped mode because this could enable the DASD diagnostic tests 2 f multiple error codes are displayed diagnose the first error code that is displayed 3 If the server stops with a POST error go to POST error codes on page 106 4 f the server stops and no error is displayed go to Undetermined problems on page 113 113 5 For power supply problems see Power checkout on page 29 6 For safety information see Safety information on page 125 7 For intermittent problems check the error log Copyright IBM Corp 2002 19 Checkout procedure Follow the steps in this procedure to identify system problems i IS THE SERVER PART OF A CLUSTER YES Schedule maintenance for the system Shut down all systems related to the cluster Run the storage test NO Go to step I IF THE SERVER IS NOT PART OF A CLUSTER Turn off the server and all external devices Check all cables and power cords
26. you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e Explosive hazards such as a damaged CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Turn off the computer Disconnect the power cord 3 Check the power cord for a Athird wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn Appendix B Related service information 127 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cove
27. 1 Check cable Check for interruption of power D 3 Power cable Service processor error codes When viewed from POST Remote Supervisor Adapter error codes will appear in hexadecimal form generally beginning with A2 A3 A4 A5 A6 A7 AD AE or E1 However when viewed from the System Error Log the messages will appear as text To determine a possible error condition for the service processor see the Viewing error logs from diagnostic programs on page 22 System Error Log see SCSI error codes Error code FRU action AII SCSI Errors One or more of the following might be causing the problem Afailing SCSI device adapter drive controller An improper SCSI configuration or SCSI termination jumper setting Duplicate SCSI IDs in the same SCSI chain Amissing or improperly installed SCSI terminator A defective SCSI terminator An improperly installed cable A defective cable 1 External SCSI devices must be turned on before you turn on the server 2 Make sure that the cables for all external SCSI devices are connected correctly 3 If you have attached an external SCSI device to the server make sure the external SCSI termination is set to automatic 4 Make sure that the last device in each SCSI chain is terminated correctly 5 Make sure that the SCSI devices are configured correctly Chapter 6 Symptom to FRU index 109 Temperature error messages
28. 37L2564 37L2565 37L2566 02K0901 37L2567 37L2568 37L2569 37L2570 37L2571 37L2572 37L2573 37L2574 37L2575 37L2576 37L2577 37L2578 37L2579 37L2580 37L2581 37L2582 37L2583 37L2585 37L2587 37L0913 Power cords CRUs 120 For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshoot
29. Ensure that the NOS CD you have is supported by the ServerGuide program will not program See the ServerGuide Setup and Installation CD label for a start your NOS CD list of supported NOS versions The NOS cannot Ensure that the NOS is supported on your server If the NOS is be installed the supported either there is no logical drive defined SCSI RAID option is not systems or the ServerGuide System Partition is not present Run the available ServerGuide program and ensure that setup is complete Small computer system interface messages If you receive a SCSI error message see SCSI error codes on page 109 Note If your server does not have a hard disk drive ignore any message that indicates that the BIOS is not installed Diagnostic programs error codes and messages The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD These programs are the primary method of testing the major components of your server 22 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Diagnostic error messages indicate that a problem exists They are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the server displays more than one error message Always follow the suggested
30. Keep data Configure 4 Clear data 1 3 E a Reco very SHE CMOS recovery no jumper jumper JBAT1 Boot block recovery jumper J12 Remove the boot block recovery jumper from pins 1 and 2 Replace any adapters that were removed then replace the frame support bracket and replace the side cover Removing the frame support bracket on page 40 and Installing the side cover on page 671 Connect the server to a power source keyboard monitor and mouse Insert the POST BIOS update flash diskette into the diskette drive You can download a file to create this diskette from http www ibm com pc support on the World Wide Web For more information see Appendix A Getting help and technical assistance on page 123 Turn on the server and the monitor After the update session completes turn off the server and monitor Remove the diskette from the diskette drive Disconnect all power cords and external cables then remove the side cover Return the boot block recovery jumper to pins 1 and 2 Chapter 3 Diagnostics 27 15 16 Reinstall the side cover then reconnect all external cables and power cords and turn on the peripheral devices Turn on the server to restart the operating system Erasing a lost or forgotten password clearing CMOS This section applies to lost or forgotten passwords For more information about lost Passwords on page 1
31. LSI Logic Configuration Utility program Complete the following steps to start the LSI Logic Configuration Utility program 1 Turn on the server 2 When the prompt lt lt lt Press lt CTRL gt lt C gt to start LSI Logic Configuration Utility gt gt gt appears press Ctrl C If you have set an administrator password you are prompted to type the password 3 Use the arrow keys to select a controller channel from the list of adapters then press Enter 4 Follow the instructions on the screen to change the settings of the selected items then press Enter The Device Properties and Mirroring Properties choices produce additional screens of parameters to review or change Formatting a SCSI hard disk drive Low level formatting removes all data from the hard disk If there is data you want to save back up the hard disk before performing this procedure Complete the following steps to format a drive Note Before you format a SCSI hard disk make sure that it is not part of a mirrored pair From the list of adapters select the controller channel for the drive to format Select Mirroring Properties and make sure the mirroring value for the drive is set to None From the list of adapters select the controller channel for the drive to format Select Device Properties Use the arrow keys or 4 to highlight the drive to format Use the arrow keys or gt or the End key to scroll to the right Select Format then press Ent
32. OSAS HOM HEI SRE MARS SS Age eO XI 2401 SE UASU 0 SA eror MAE He QE 280 delt SAL ge MALO MOI FB Es SIMO old PES AS SE YOM MEO SAM SA LE SHX 38 HON HOSEI SH SISUCI OSS FINO eei YOM SMO EUC FAS FASAL BS IAS HE ACHE SCS oD SMO Casi LEE GIAI Ave 4 gt 218 kg 37 lbs 232kg 70 5lbs gt 55kg 121 2 lbs 9 JAS HE ASH SA SANAL 4285 xo SAC 88 MO HE Ad SS AA ANS SAH 154 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 0 zi HO 3 9 EXI EFI 50 kg 110 1bs 0 Eile SA gt 50 kg 110 Ibs Appendix B Related service information 155 Importante Todas las declaraciones de precauci n de esta IBM documentation empiezan con un numero Dicho n mero se emplea para establecer una referencia cruzada de una declaraci n de precauci n o peligro en ingl s con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secci n Por ejemplo si una declaraci n de peligro empieza con el n mero 1 las traducciones de esta declaraci n de precauci n aparecen en esta secci n bajo Declaraci n 1 Lea atentamente todas las declaraciones de precauci n y peligro antes de llevar a cabo cualquier operaci n Declaraci n 1 PELIGRO La corriente el ctrica de los cables telefinicos de alimentaciin y de comunicaciones es perjudicial
33. Oserver IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Oserver IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Note Before using this information and the product it supports be sure to read Appendix C Notices on page 159 159 Third Edition February 2003 Copyright International Business Machines Corporation 2002 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp About this manual This manual contains diagnostic information a Symptom to FRU index service information error codes error messages and configuration information for the IBM server xSeries 225 Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See Chapter 7 Pars listing xSeries 225 Type 8647 on page 117 to determine The component being replaced is a customer replaceable unit CRU or a field replacable unit FRU Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions See Safety information on page 125 Leia todas as instru es de cuidado e perigo antes de executar qualquer opera o Safety Information
34. Serial B COMA COMB Ethernet Audio DO Do 3 A TEE N gt NA ESET 3 I I EE c EI SES ESPN System board error LEDs Front panel USB JUSB3 The following illustration shows the LEDs on the system board You might need to refer to this illustration when solving problems with the server ponnn 0000000000 no Fant error LED D2 Fan 2 error LED D19 fal Microprocessor 2 error LED cH DCI DIMM 1 error LED D27 DIMM 2 error LED D26 DIMM 3 error LED EB EE assigns D29 D32 a EE HH EN aaa Em DIMM 4 error LED D28 SCSI controller status LED D45 Table 5 Error LEDs PCI fan error LED D55 Error LED Without optional Remote Supervisor Adapter With optional Remote Supervisor Adapter DIMM error D26 D27 D28 D29 Memory problem also turns on system
35. Set all display controls to the middle position Turn on all external devices Turn on the server Record any POST error messages that are displayed on the screen If an error is displayed look up the first error in the POST error codes or 7 Check the System Error log If an error was recorded by the server see 8 Start the diagnostic programs 9 Check for the following responses One beep Readable instructions or the main menu dx DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES NO Find the failure symptom in Chapter 6 Symptom to FRU index on page 97 YES Run the diagnostic programs If necessary see Diagnostic programs error codes and messages on page 22 If you receive an error see Chapter 6 Symptom to FRU index on page 97 If the diagnostic programs were completed successfully and you still suspect a problem see Undetermined problems on page 113 Diagnostic tools overview The following tools are available to help you identify and resolve hardware related problems POST beep codes and error messages oor GO The power on self test POST generates beep codes and messages to indicate successful test completion or the detection of a problem See POST error codes and messages on page 21 for more information Error logs The POST error log contains the three most recent error codes and messages that the server has generated during POST The System Error Log contains al
36. a la 4 Retire los cables de los dispositivos toma de alimentaci n 5 ENCIENDA el dispositivo 156 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Declaraci n 2 PRECAUCI N Cuando desee sustituir la bater a de litio utilice Unicamente el n mero de pieza 33F8354 de IBM o cualquier tipo de bater a equivalente que recomiende el fabricante Si el sistema tiene un m dulo que contiene una bater a de litio sustituyalo nicamente por el mismo tipo de m dulo que ha de estar creado por el mismo fabricante La bater a contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde No realice las acciones siguientes Arrojarla al agua o sumergirla Calentarla a una temperatura que supere los 100 C 212 F Repararla o desmontarla Despr ndase de la bater a siguiendo los requisitos que exija el reglamento o la legislaci n local Declaraci n 3 A PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes e No retire las cubiertas Si retira las cubiertas del producto l ser puede quedar expuesto a radiaci n l ser perjudicial Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento El uso de controles o ajustes o la realizaci n de procedimientos q
37. and other devices that you will connect to the server Back up all important data before you make changes to disk drives Have a small flat blade screwdriver available You do not need to turn off the server to install or replace hot swap power supplies hot swap drives or hot plug Universal Serial Bus USB devices The blue color on components and labels identifies touch points where you can grip a component move a latch and so on For a list of supported options for your server go to http www ibm com pc us compat on the World Wide Web System reliability considerations To help ensure proper system cooling and system reliability make sure that Each of the drive bays has a drive or a filler panel and electromagnetic compatibility EMC shield installed If the server has redundant power each of the power supply bays has a power supply installed There is adequate space around the server to allow the server cooling system to work properly Leave approximately 50 mm 2 in of open space around the front and rear of the server Do not place objects in front of the fans For proper cooling and airflow replace the server cover before turning on the server Operating the server for extended periods of time over 30 minutes with the server cover removed might damage server components When installing the server in a rack make sure that space is available around the server to enable the server cooling system to work properly See
38. be installed in matched pairs The first pair of DIMMs you install in DIMM 3 and DIMM 4 memory connectors must be the same size speed type and technology You can mix compatible DIMMs from various manufacturers If you install a second pair of DIMMs in DIMM 1 and DIMM 2 memory connectors they do not have to be the same size speed type and technology as the DIMMs you installed in DIMM 3 and DIMM 4 memory connectors However the size speed type and technology of the DIMMs you install in DIMM 1 and DIMM 2 memory connectors must match each other 6 Install only 133 MHz memory bus 2 5 V 184 pin double data rate DDR PC2100 registered synchronous dynamic random access memory SDRAM with error correcting code ECC DIMMs These DIMMs must be compatible with the latest PC2100 SDRAM Registered DIMM specification For a list of supported options for your server go to http www ibm com us compat on the World Wide Web 7 Your server supports Chipkill memory if the DIMMs are all type x4 and are 256 MB or larger Using any 256 MB DIMMs or DIMMs that are not type x4 on your server disables Chipkill memory Complete the following steps to install a DIMM 1 Review Safety information on page 125 and Installation guidelines on page 36 2 Turn off the server and disconnect all power cords then disconnect all external cables 3 Remove the side cover see Removing the side cover on page 39 4 Remove the frame suppo
39. beep symptoms Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician No beep symptom FRU action No beep occurs during POST System board No beep no video and the System board system attention LED is off No beep no video and a See System board error LEDs on page 26 system board error LED is on BIST failed Microprocessor Diagnostic error codes Note In the following error codes if XXX is 000 195 or 197 do not replace a FRU The description for these error codes are 000 The test passed 195 The Esc key was pressed to abort the test 197 This is a warning error and may not indicate a hardware failure For all error codes replace follow the FRU Action indicated Error Code Symptom FRU Action 001 XXX 000 Failed core tests System board 001 XXX 001 Failed core tests System board 001 250 000 Failed System Board ECC System board 001 250 001 Failed Processor Board ECC System board 005 XXX 000 Failed Video test 1 Video adapter 2 System Board 011 XXX 000 Failed COM1 Serial Port 1 test Check loopback plug connected to externalized serial port 2 Check cable from externalized port to system board Should connect to Serial Port A on the system board J52 3 System Board Chapter 6 Symptom to FRU index 99 Error Code Symptom FRU Action
40. configured and the operating system will not be able to detect it this is equivalent to disconnecting the device If you disable the integrated SCSI controller and no SCSI adapter is installed the server will have no SCSI capability If you disable the integrated Ethernet controller and no Ethernet adapter is installed the server will have no Ethernet capability This choice is on the full Configuration Setup Utility menu only Date and Time Select this choice to set the date and time in the server in 24 hour format hour minute secona 8 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide System Security Select this choice to set passwords See Passwords on page 10 for more information about passwords You can also enable the chassis intrusion detector to alert you each time the server cover is removed Power on Password Select this choice to set or change a power on password See Power on password on page 11 for more information Administrator Password Select this choice to set or change an administrator password An administrator password is intended to be used by a system administrator it limits access to the full Configuration Setup Utility menu If an administrator password is set the full Configuration Setup Utility menu is available only if ou type the administrator password at the password prompt See Administrator password on page 11 for more informatio
41. connectors are keyed and can be inserted only one way 14 If you have other options to install or remove do so now 15 Replace the frame support bracket see l Removing the frame support bracket on page 40 16 Replace the front bezel see Replacing the bezel on page 67 17 Replace the side cover see Installing the side cover on page 67 18 Reconnect the external cables and power cords then turn on the attached devices and the server Power and signal cables for internal drives Your server uses cables to connect IDE and SCSI devices to the power supply and to the system board See System board internal cable connectors on page 34 for the location of system board connectors Review the following information before connecting power and signal cables to internal drives The drives that are preinstalled in your server come with power and signal cables attached If you replace any drives remember which cable is attached to which drive 54 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide e When you install a drive ensure that one of the drive connectors of the signal cable is connected to the drive and that the connector at the other end of the signal cable is connected to the system board e The server has two IDE buses primary and secondary Each of these buses supports up to two IDE devices The primary IDE bus uses connector IDE1 on the system board and the secondary IDE bus uses c
42. e descartada de maneira correta Nao Jogue ou coloque na gua Aque a a mais de 100 C 212 F e Conserte nem desmonte Para descartar a bateria entre em contato com a area de atendimento a clientes IBM pelo telefone 011 889 8986 para obter informa es sobre como enviar a bateria pelo correio para a IBM Instru o 3 PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o seguinte N o remova as tampas A remo o das tampas de um produto a laser pode resultar em exposi o prejudicial radia o de laser Nenhuma pe a localizada no interior do dispositivo pode ser consertada e A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes dos especificados aqui pode resultar em exposi o prejudicial radia o PERIGO Alguns produtos a laser cont m um diodo laser da Classe 3A ou Classe 3B embutido Observe o seguinte Radia o de laser quando aberto N o olhe diretamente para o raio a olho nu ou com instrumentos ticos e evite exposi o direta ao raio Instru o 4 Appendix B Related service information 133 18 kg 37 lbs 232 kg 70 5 lbs 255 kg 121 2 Ibs CUIDADO Ao levantar a m quina fa a o com seguran a Instruc o 5 CUIDADO Os bot es Liga Desliga localizados no dispositivo e na fonte de alimenta o n o desligam a
43. equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Appendix C Notices 161 Cet appareil num rique de la classe A est conforme la no
44. gently press in and down on the tabs located on the interior side wall of the handle Tab locations 4 Lift up on the handle cap to separate it from the handle support 5 Turn the system back to the tower orientation then remove the top handle a Carefully use a flat blade screwdriver to push in the tabs inside the plastic cover on the top of the system then remove the plastic cover Store the cover for possible future use b Grasp the metal handle and slide it toward the rear of the server to remove it from your server Store the metal handle for possible future use To remove the handle support complete the following steps T 2 e Turn off the server if it is on Unplug the server and disconnect the power cord then disconnect all external cables Firmly grasp the handle support and slide it away from the front bezel Lift up on the handle support to remove it from the slots in the top of the chassis y To install the handle assembly reverse the steps Rear adapter retainer Before you begin Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the rear adapter retainer complete the following steps 1 2 Turn off the server if it is on Unplug the server and disconnect the power cord then disconnect all external cables Remove the side cover See l Removing the side cover on page 39 Rotate the r
45. il sistema di cui si dispone provvisto di un modulo contenente una batteria al litio sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore La batteria contiene litio e pu esplodere se utilizzata maneggiata o smaltita impropriamente Evitare di Gettarla o immergerla in acqua Riscaldarla ad una temperatura superiore ai 100 C Cercare di ripararla o smontarla Smaltire secondo la normativa in vigore D Lgs 22 del 5 2 9 e successive disposizioni nazionali e locali Avviso 3 A ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue e Non rimuovere i coperchi L apertura dei coperchi di prodotti laser pu determinare l esposizione a radiazioni laser pericolose All interno delle unit non vi sono parti su cui effettuare l assistenza tecnica e L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose A PERICOLO Alcuni prodotti laser contengono all interno un diodo laser di Classe 3A o Classe 3B Prestare attenzione a quanto segue Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione diretta al fascio Avviso 4 A 148 IBM xSeries 225 Type 8647 Hardware Maintenance Manual an
46. more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 2 7 mp e 1 7 sp Statement 23 CAUTION Do not place any object weighing more than 50 kg 110 Ibs on top of rack mounted devices Appendix B Related service information 131 Importante Todas as instru es de cuidado e perigo da IBM documentation come am com um n mero Este n mero utilizado para fazer refer ncia cruzada de uma instru o de cuidado ou perigo no idioma ingl s com as vers es traduzidas das instru es de cuidado ou perigo encontradas nesta sec o Por exemplo se uma instru o de cuidado iniciada com o numero 1 as tradu es para aquela instru o de cuidado aparecem nesta se o sob a instru o 1 Certifique se de ler todas as instru es de cuidado e perigo antes de executar qualquer opera o Instru o 1 PERIGO A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica es perigosa Para evitar risco de choque e N o conecte ou desconecte cabos e n o realize instala o manuten o ou reconfigura o deste produto durante uma tempestade com raios Conecte todos os cabos de alimenta o a tomadas el tricas corretamente instaladas e aterradas Conecte todos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas Sempre que p
47. not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present
48. of the following ways f you have forgotten the user password and an administrator password is set type the administrator password at the power on prompt Start the Configuration Setup Utility program and change the user password CAUTION Before changing any switch settings or moving any jumpers turn off the server then disconnect all power cords and external cables Clear CMOS settings by changing the position of the CMOS recovery jumper JBAT1 See Erasing a lost or forgotten password clearing CMOS on page 28 for instructions Remove the battery and then install the battery See the Option Installation Guide on the IBM xSeries Documentation CD for instructions Power on password If a power on password is set when you turn on the server the system startup will not be completed until you type the power on password You can use any combination of up to seven characters A Z a z and 0 9 for the password Administrator password If an administrator password is set you must type the administrator password for access to the full Configuration Setup Utility menu You can use any combination of up to seven characters A Z a z and 0 9 for the password Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD includes an easy to use setup and installation program that is specifically designed for your IBM server The ServerGuide program detects the server model and hardware options th
49. offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the informatio
50. page 36 e Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the power button complete the following steps 1 Turn off the server if it is on 2 Unplug the server and disconnect the power cord then disconnect all external cables 3 Remove the side cover See Removing the side cover on page 39 4 Remove the front bezel See l Removing the front bezel on page 40 If your server has hot swap hard disk drives installed remove them See Hot swap hard disk drive cage on page 78 6 Disconnect the SCSI signal cable from the backplane a Note Be sure to remove the hot swap drive bay filler panels so that they are not damaged 7 Push downward on the cage release latch and rotate the drive cage outward until it locks in the vertical position so that you can reach through to the other side of the power switch and LED panel cable O Copyright IBM Corp 2002 75 76 8 10 11 To 1 7 To remove the power switch and LED panel press in on the tab on the left side of the panel then squeeze the top and bottom of the right side of the panel and carefully pull the panel away from the system Note where the power switch and LED panel cables connect to the system board then carefully disconnect the cables from the system board Notes a You might need to remove the diskette SCSI and IDE cables to access the power swi
51. potentially lethal or extremely hazardous procedure step or situation IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Features and specifications The following table provides a summary of the features and specifications of your server Depending on your server model some features might not be available or some specifications might not apply You can use the Configuration Setup Utility program in your server to determine the specific type of microprocessor that is on the system board Table 1 Features and specifications Microprocessor Intel Xeon Processor 512 KB Level 2 cache 400 MHz or 533 MHz front side bus FSB Support for up to two microprocessors Memory Minimum 256 MB Maximum 8 GB Type PC2100 double data rate DDR Connectors four dual inline memory module DIMM connectors two way interleaved Drives standard Diskette 1 44 MB two mode CD ROM IDE Expansion bays Six open hot swap slim high 3 5 inch drive bays some models Four slim high 3 5 inch drive bays with one hard disk drive installed some models Two 5 25 inch bays CD ROM drive installed in one bay One 3 5 inch removable media drive bay diskette drive installed PCI expansion slots Four PCI X 100 MHz 64 bit One PCI 33 MHz 32 bit Cooling Three speed controlled fans Upgradeable microcode BIOS upgrades when available can update EEPROMs
52. power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position f you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using testers set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Do
53. program 2 System board 106 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician Error code symptom FRU action 188 FEPROM CRC 2 damaged 1 Run the Configuration Setup Utility program 2 System board 189 An attempt made to enter the system with invalid passwords D a Run the Configuration Setup Utility program System board 201 Memory test error 229 Internal cache L2 error N D DIMM System board Microprocessor Optional microprocessor 289 DIMM disabled by the user or system o m Run the Configuration Setup Utility program DIMM System board 301 Keyboard or keyboard controller error N a Keyboard System board 303 Keyboard controller error 602 Invalid diskette boot record N Pi Ni Replace the PS 2 keyboard with a USB keyboard System board Diskette Diskette drive Drive cable System board 604 Diskette drive error Boo DE Run the Configuration Setup Utility program and diagnostics Diskette drive Drive cable System board 662 Diskette drive configuration error Boc D a Run the Configuration Setup Utility program and diagnostics Diskette drive Drive cable System board 962 Parallel port configuration error 1162 Serial p
54. reliability considerations on page 36 78 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide To remove the hot swap hard disk drive cage complete the following steps 1 gt ON oo N Turn off the server if it is on Unplug the server and disconnect all external cables Remove the front bezel See Removing the front bezel on page 40 Remove the side cover See l Removing the side cover on page 39 Remove the frame support bracket See l Removing the frame support bracket Remove any hard disk drives or drive fillers from the drives Disconnect the hard disk drive cables that connect to the system board Remove the screw from the front of the hard disk drive cage Move the cage slightly in and up until it is free of the chassis and lift it out of the Server S e N 4 S SS SS ML To replace the hard disk drive cage reverse the steps Hot swap backplane Before you begin e Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the hot swap backplane complete the following steps 1 2 Turn off the server if it is on Unplug the server and disconnect the power cord then disconnect all external cables Remove the front bezel See Remove the side cover See Remove the frame support bracket See Remove any hard disk drives or dri
55. server to determine the specific type of microprocessor on your system board Important A microprocessor must always be installed in socket CPU1 of the System board Notes 1 To order additional microprocessor options contact your IBM marketing representative or authorized reseller 2 Terminator cards are not required for empty microprocessor sockets However for airflow an empty microprocessor socket must contain a microprocessor baffle 3 The microprocessor speeds are automatically set for this server therefore you do not need to set any microprocessor frequency selection jumpers or switches 4 f you need to replace a microprocessor call for service 5 For additional illustrations of the system board components see System board Configuring the operating system Some operating systems need to be configured to support an additional microprocessor See your operating system documentation for information If Windows 2000 is installed in the server complete the following steps to configure the operating system Check the Microsoft web page at http www microsoft com for updates to these instructions In the Microsoft Web page type multiprocessor support in the Search field and press Enter 1 Back up the hard disk 2 From the desktop click Start Settings Control Panel 3 In the Control Panel window double click the System icon 4 In the System Properties window click the Hardware tab then click
56. service technician Message Note Seel System replaceable units on page 118 to determine which components should be replaced by a field Action DASD Over Temperature level critical direct access storage device bay x was over temperature Ensure that the system is being properly cooled see System reliability considerations on page 36 DASD Over recommended Temperature sensor x level warning DASD bay x had over temperature condition Ensure that the system is being properly cooled see System reliability considerations on page 36 DASD under recommended temperature sensor x level warning direct access storage device bay x had under temperature condition Ambient temperature must be within normal operating specifications see Features and specifications on page 3 DASD Over Temperature level critical sensor for DASD1 reported temperature over recommended range Ensure that the system is being properly cooled see System reliability considerations on page 36 Power supply x Temperature Fault level critical power supply x had over temperature condition System board is over recommended temperature level warning system board is over recommended temperature 1 Ensure system is being properly cooled see System reliability considerations on page 36 2 Replace power supply x 1 Ensure system is being properly cooled see System reliability considerations
57. symptoms are short tones or a series of short tones separated by pauses intervals without sound See the examples in the following table Description 1 2 3 One beep A pause or break Two beeps A pause or break Three beeps Four continuous beeps service technician Beep symptom Note See System replaceable units on page 118 to determine which components should be replaced by a field One beep after successfully completing POST indicates the system is functioning properly FRU action failed 1 1 2 Microprocessor register test Microprocessor 1 1 3 CMOS write read test failed 1 Battery 2 System board failed 1 1 4 BIOS EEPROM checksum 1 Recover BIOS 2 System board Copyright IBM Corp 2002 97 service technician System replaceable units on page 118 to determine which components should be replaced by a field Beep symptom FRU action 1 2 1 Programmable Interval Timer failed System board 1 2 2 DMA page register test failed System board failed System board 1 2 3 DMA page register write read 1 3 1 First 64K RAM test failed 1 DIMM 2 Memory adapter 2 1 1 Secondary DMA register System board failed 2 1 2 Primary DMA register failed System board 2 1 3 Primary interrupt mask register failed System board 2 1 4 S
58. system supports this feature f the operating system stops functioning you can press and hold the power control button for more than 4 seconds to turn off the server e If the server is connected to an ASM interconnect network that contains at least one system with an optional Remote Supervisor Adapter installed the server can be turned off from the Remote Supervisor Adapter user interface Of an optional Remote Supervisor Adapter is installed in the server the server can be turned off from the Remote Supervisor Adapter user interface The server can turn itself off as an automatic response to a critical system failure Moving the stabilizing feet On some server models the four feet on the bottom of the server rotate 90 degrees to provide additional stability 38 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide When installing options in the server you might find it easier to lay the server on its side If you do so rotate the feet inward towards the server so they do not break Removing the side cover To remove the side cover you might find it easier to lay the server on its side If you do and your server has stabilizing feet that rotate move the stabilizing feet so that they do not break see Moving the stabilizing feet on page 38 Complete the following steps to remove the side cover of the server 1 Review Safety information on page 125 and I
59. tab by rotating the drive cage all the way out of the server 7 Attach the blue guide rails to the side of the drive using the screws that are provided 8 Slide the drive into the drive cage until the plastic tabs on the drive guide rails lock into place in the drive cage Clear any cables that might impede the replacement of the drive cage 9 Connect one end of the SCSI signal cable into the back of the drive and make sure that the other end of this cable is connected into the SCSI connector on the system board See Power and signal cables for internal drives on page 54 for additional information about cabling drives and System board internal cable connectors on page 34 for the location of SCSI connectors on the system board If there are open connectors on the cables connecting existing SCSI drives these cables can be used to connect the new drive 10 Route the signal cable so that it does not block the air flow to the rear of the drives or over the microprocessor and memory 11 Connect the power cable to the back of the drive The connectors are keyed and can be inserted only one way Chapter 4 Installing options 51 12 Push the drive cage outward and press in on the drive cage release tab then rotate the cage back into the server 13 If you have other options to install or remove do so now 14 Replace the frame suppo
60. the documentation that comes with the rack for additional information You have followed the cabling instructions that come with optional adapters You replace a failed fan as soon as possible You replace a hot swap drive within 2 minutes of removal Cables for optional adapters are routed according to the instructions provided with the adapters 36 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide You do not remove the air baffle when the server is operating Operating the server without the air baffle might cause the microprocessor to overheat Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor Server power features When the server is connected to an ac power source but is not turned on the operating system does not run and all core logic except for the service processor is shut down however the server can respond to requests from the service processor such as a remote request to turn on the server The power on LED flashes to indicate that the server is connected to an ac power source but is not turned on Turning on the server Notes 1 Turn on all external devices such as the monitor before turning on the server 2 The power on LED on the front of the server is lit when the server is on and while it is powering up 3 You can install a circular disk over the power control button to prevent accidental manual power off This disk known as t
61. the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water e Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 A CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 A 18 kg 37 Ibs 232 kg 70 5 lbs 255 kg 121 2 lbs 130 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have
62. then turn on the server Updating your server configuration When you start your server for the first time after you add or remove an internal option or an external SCSI device you might see a message telling you that the configuration has changed The Configuration Setup Utility program automatically starts so that you can save the new configuration information See Using the Configuration Setup Utility program on page 7 for more information about the Configuration Setup Utility program 68 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Some options have device drivers that you need to install See the documentation that comes with your option for information about installing any required device drivers Your server comes with one or two microprocessors installed on the system board If your server comes with two microprocessors or if your server comes with one microprocessor and you have installed an additional microprocessor your server can now operate as an SMP server Therefore you might need to upgrade your operating system to support SMP See the ServerGuide information in the User s Guide on the IBM xSeries Documentation CD and to your operating system documentation for additional information If your server has a RAID configuration using the integrated SCSI controller with RAID capabilities or has a ServeRAID controller installed and you have installed or removed a hard disk drive see the Se
63. 0 or forgotten passwords see Complete the following steps to set the CMOS recovery jumper and erase a forgotten password 1 2 3 4 N Review the safety information beginning on page 125 Turn off the server and all attached devices Unplug the power cord and disconnect all external cables Remove the side cover and support bracket See Locate the CMOS recovery jumper JBAT1 on the system board removing any adapters that impede access to the jumper The following illustration shows the location of the jumper on the system board OOo am ajm ala DDDDOCDODC Normal Keep data Configure Clear data Reco very CMOS recovery no jumper jumper JBAT1 Boot block recovery jumper J12 Move the CMOS recovery jumper from pins 1 and 2 to pins 2 and 3 Wait 60 seconds then return the CMOS recovery jumper to pins 1 and 2 Replace any adapters that were removed then replace the frame support bracket and replace the side cover Torra ano Installing the side cover on page 671 You can now start the server one time without having to use the power on pa
64. 1 If you attach a keyboard to this connector USB ports and devices are disabled during the power on self test POST Parallel connector Use this connector to connect a parallel device The following illustration shows a parallel connector 13 1 Li O O OO CO OO 25 14 The parallel connector supports three standard Institute of Electrical and Electronics Engineers IEEE 1284 modes of operation standard parallel port SPP enhanced parallel port EPP and extended capability port ECP If you configure the parallel port to operate in bidirectional mode it supports the ECP and EPP modes of operation To configure the parallel port use the Devices and I O Ports option in the Configuration Setup Utility program See the User s Guide for more information Chapter 4 Installing options 71 If you configure the parallel port to operate in bidirectional mode use an IEEE 1284 compliant cable that does not exceed 3 meters 9 8 ft Serial connectors Use the serial connectors to connect serial devices The following illustration shows a serial connector Ultra320 SCSI connector You can install up to four internal SCSI devices using the SCSI cable that comes with some models of the server Other server models might come with one SCSI cable that is connected from the internal SCSI channel A connector to the standard hot swap drive backplane You can attach additional internal SCSI devices to the other internal SC
65. 309 71P8243 59P4937 59P4840 59P4845 59P2607 09N4305 09N4306 19K4945 24P1284 59P4739 33F8354 59P4828 59P4823 19K4951 59P4201 59P2614 37L5098 75H9219 76H4228 59P4792 71P8472 CRU FRU FRU FRU FRU CRU CRU CRU CRU CRU CRU FRU CRU FRU FRU CRU CRU FRU FRU FRU FRU FRU FRU CRU CRU FRU FRU FRU CRU FRU FRU CRU FRU FRU FRU FRU FRU FRU FRU Index System xSeries 225 Type 8647 Cable UDB all models Cage dual power supply models 3BX 4BX 5BX Door assembly sliding all models Fan 80 mm all models Fan 92x38 fix speed all models Feet snap in 4 all models Feet system kit all models Guide card all models Handle cap all models Hard disk drive backplane models 2AX 3AX 3BX 3CG 4AX 4BX 4CG 5AX 5BX 5CG Hard disk drive rail all models Lock assembly all models Lock bar 2AX 3AX 3BX 3CG 4AX 4BX 4CG 5AX 5BX 5CG Miscellaneous hardware kit all models Screw M3 5 7 Gasket EMC two position 1 Bracket I O blank 1 Bracket power supply 1 Support blank isolator 4 Bracket key holder 1 Screw M3X5 slotted 4 Clip 1 Spacer system board 4 Clamp SCSI cable 1 Screw M3 5 slotted 6 Module retention models 22X 22G 2AX Module retention models 32X 3AX 3BX 32G 3CG 42X 4AX 4BX 42G 4CG 52X 5AX 5BX 52G 5CG Mouse all models Panel air all models Pan
66. 38574 Thailand 6952301 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This appendix contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your xSeries or IntelliStation system and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system is turned on Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system Go to the IBM Support Web site at http www ibm com pc support to check for technical information hints tips and new devic
67. 41 Btu hour 100 watts Maximum configuration 2455 Btu hour 720 watts with standard power supply 1910 Btu hour 560 watts with optional redundant hot swap power supplies Environment Air temperature Server on 10 to 35 C 50 to 95 F Altitude O to 2134 m 7000 ft Server off 40 to 60 C 40 to 140 F Maximum altitude 2134 m 7000 ft Humidity operating and storage 8 to 80 Acoustical noise emissions Sound power idle 5 3 bel maximum Sound power operating 5 6 bel maximum Size Height 440 mm 18 4 in Depth 660 mm 26 in Width 217 mm 6 5 in Weight 20 kg 44 Ib to 25 8 kg 57 Ib depending upon configuration Chapter 1 General information 3 4 Controls and indicators Ethernet link status LED CD eject button CD ROM drive activity LED Diskette eject button Diskette drive activity LED Hard disk drive activity LED Power on LED Ethernet transmit receive activity LED Power control button on error LED CD eject button Press this button to release a CD from the CD ROM drive CD ROM drive activity LED When this LED is lit it indicates that the CD ROM drive is in use Diskette eject button Press this button to release a diskette from the diskette drive Diskette drive activity LED When this LED is lit it indicates that the diskette drive is in use Hard disk drive activity LED When t
68. 8 128 128 159 159 160 160 vii viii Electronic emission notices E de em RUE Federal Communications Commission FCC statement Industry Canada Class A emission compliance statement Australia and New Zealand Class A statement 5 United Kingdom telecommunications safety requirement European Union EMC Directive conformance statement Taiwan electrical emission statement Japanese Voluntary Control Council for Interference VCCI statement IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 161 161 161 162 162 162 162 163 Chapter 1 General information Your IBM server xSeries 225 Type 8647 server is a high performance server that can be upgraded to a symmetric multiprocessing SMP server through a microprocessor upgrade It is ideally suited for networking environments that require superior microprocessor performance efficient memory management flexibility and reliable data storage The xSeries 225 server contains several IBM X Architecture technologies which help increase server performance and reliability Your server comes with a limited warranty If you have access to the World Wide Web you can obtain up to date information about your server model and other IBM server products at http www ibm com pc us eserver xseries Your server serial number and model number are located on labels on the bottom of the server and on the front below the beze
69. Before you begin Read Installation guidelines on page 36 Read Safety information on page 125 Review the information in To remove the microprocessor and heat sink complete the following steps 1 Turn off the server and remove external cables 2 Remove the side cover and frame support bracket see cover on page 39 and UN Erit UNT MMC RB icket on page 40 3 Disconnect any cables that impede access to the microprocessor 4 Remove the heat sink from the microprocessor a Loosen the two captive screws on either side in leaf spring enclosures of the fansink b With the two captive screws loosened pivot the leaf spring assemblies outward and out of the notches on the fan sink assembly c Lift the heat sink up and out of the server Note lt might be necessary to gently twist the heat sink to loosen it from the microprocessor Important Be careful when handling the adhesive material on the microprocessor If the adhesive material on the microprocessor will be reused do not contaminate it If replacement adhesive material is provided with the replacement part be sure to remove all traces of existing adhesive material from the microprocessor before applying the new adhesive material 5 Rotate the microprocessor socket lever arm upward to its maximum vertical position and lift the microprocessor up and out of the server 6 To install a microprocessor see Installing a mic
70. Device Manager 5 n the Device Manager window click on the plus sign beside Computer to expand the list then double click ACPI Uniprocessor PC 6 In the Advanced Configuration and Power Interface ACPI PC Properties window click the Driver tab then click Update Driver 7 n the Update Device Driver Wizard window click Next 8 In the next window click Display a list of known drivers for this device so that can choose a specific driver then click Next 9 In the next window click Show all hardware of this device class From the Models list select ACPI Multiprocessor PC then click Next 58 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 10 11 12 13 If the configuration shown in the wizard is satisfactory click Next to save the configuration Click Finish to complete the process Click Yes to restart the server Continue with step 1 of Installing the microprocessor Installing the microprocessor Complete the following steps to install an additional microprocessor 1 c RON Review Safety information on page 125 and Installation guidelines on page 36 Turn off the server and all attached devices Disconnect all power cords then disconnect all external cables Remove the side cover see Removing the side cover on page 39 Remove the frame support bracket Removing the frame support bracket on page 40 Remove the adapter airflow gui
71. Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions th
72. ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety notices multilingual translations The caution and danger safety notices in this section are provided in the following languages English 128 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Brazilian Portuguese Chinese French German Italian Japanese Korean Spanish Important All caution and danger statements in this IBM documentation begin with a number This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section For example if a caution statement begins with a number 1 translations for that caution statement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions Statement 1 DANGER Electrical current from power telephone and communication cables is hazardous To
73. SI channel B connector or you can use channel B for external SCSI devices To use channel B for external SCSI devices remove the SCSI knockout from the rear of the server and secure the free end of an optional channel B cable in the new opening If you want to attach external SCSI devices to the server without using the internal SCSI channel B you must install an optional SCSI adapter Notes 1 External SCSI devices connected to internal SCSI channel B will operate asynchronously 2 If you install a PCI RAID adapter to configure and manage the internal hot swap drives you must move the SCSI cable from the system board SCSI connector to an internal channel connector on the RAID adapter except for the ServeRAID 5i controller which uses the system board integrated SCSI controller with RAID capabilities See Cabling an optional SCSI adapter on page 44 for additional information An optional external SCSI connector might be installed on the rear of the server Use this connector to connect external SCSI devices The following illustration shows the SCSI standard 68 pin female D shell SCSI connector 34 1 HH 68 35 Your server has an integrated SCSI controller with RAID capabilities T
74. action instructions for the first error message that appears Chapter 6 Symptom to FRU index on page 97 contains the error codes that might appear in the detailed test log and summary log when the diagnostic programs are run The error code format is as follows fff ttt iii date cc text message where fff is the three digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt is the three digit failure code that indicates the exact test failure that was encountered These codes are for trained service personnel see Diagnostic error codes on page 99 iii is the three digit device ID These codes are for trained service personnel see Diagnostic error codes on page 99 date is the date that the diagnostic test was run and the error recorded cc is the check value that is used to verify the validity of the information text message is the diagnostic message that indicates the reason for the problem Chapter 3 Diagnostics 23 Text messages The diagnostic text message format is as follows Function Name Result test specific string where Function Name is the name of the function being tested when the error occurred This corresponds to the function code fff shown in the error code format in the previous section Result can be one of the following Passed Failed User Aborted Not Applicable
75. and the configured PCI options Turning off the server When you turn off the server and leave it connected to ac power the server can respond to requests from the service processor such as a remote request to turn on the server To remove all power from the server you must disconnect it from the power source Chapter 4 Installing options 37 Some operating systems require an orderly shutdown before you turn off the server See your operating system documentation for information about shutting down the operating system Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 2 Cm 10 m Note After turning off the server wait at least 5 seconds before you press the power control button to turn on the server again The server can be turned off in any of the following ways You can turn off your server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will be turned off automatically You can press the power control button on the front of the server to start an orderly shutdown of the operating system and turn off the server if your operating
76. apter 4 Installing options This chapter provides instructions for adding hardware options to your server Some option removal instructions are provided in case you need to remove one option to install another Major components of the IBM server xSeries 225 Type 8647 The following illustration shows the locations of major components of the IBM server xSeries 225 Type 8647 server Note The illustrations in this document might look slightly different from your hardware Cover Air baffle EMC shield __ rd AIA SL gt Gal Rear adapter retaining bracket Adapter airflow guide Front adapter Bezel Bezel Heatsink ig l support bracket door Memory module A o Frame support bracket Microprocessor H Large hot swap drive cage Copyright IBM Corp 2002 33 System board This illustration identifies the parts of the system board Depending on installed options your system board might look slightly different Microprocessor 1 DIMM CPU1 DIMM 2 Mi 5 DIMM 3 icroprocessor CPU2 DIMM 4 AGP Pro slot AS Battery PCI slot 1 SE B
77. ard 089 XXX 002 Failed Optional 1 Microprocessor 2 Microprocessor test 2 System Board 165 060 000 Service Processor RSA may 4 Rerun the diagnostic test pe nus 2 Fix other error conditions that may be keeping ASM busy Refer to the error log and diagnostic panel 3 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 4 System Board 100 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Error Code Symptom FRU Action 165 198 000 Service Processor Aborted A Rerun the diagnostic test 2 Fix other error conditions that may be keeping ASM busy Refer to the error log and diagnostic panel 3 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 4 System Board 165 201 000 Service Processor Failed 1 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 2 System Board 165 330 000 Service Processor Failed Update to the latest ROM diagnostic level and retry 165 342 000 Service Processor Failed a 3 Ensure latest firmware levels for ASM and BIOS Disconnect all server and option power cords from server wait 30 seconds reconnect and retry System Board 180 XXX 000 Diagnostics LED failure Run Diagnostic LED test for the failing LED 180 XXX 001 Failed Front LED panel test Informatio
78. ary Select this choice to view configuration information including the type speed and cache sizes of the microprocessors and the amount of installed memory When you make configuration changes through other options in the Configuration Setup Utility program the changes are reflected in the system summary you cannot change settings directly in the system summary This choice is on the full and limited Configuration Setup Utility menu System Information Select this choice to view information about your server When you make changes through other options in the Configuration Setup Utility program some of those changes are reflected in the system information you cannot change settings directly in the system information This choice is on the full Configuration Setup Utility menu only Product Data Select this choice to view the machine type and model of your server the serial number and the revision level or issue date of the BIOS and diagnostics code stored in electrically erasable programmable ROM EEPROM System Card Data Select this choice to view information about the system board Devices and I O Ports Select this choice to view or change assignments for devices and input output I O ports Select this choice to enable or disable integrated SCSI and Ethernet controllers and all standard ports such as serial and parallel Enable is the default setting for all controllers If you disable a device it cannot be
79. at are installed and uses that information during setup to configure the hardware The ServerGuide program simplifies operating system installations by providing updated device drivers and in some cases installing them automatically If a later version of the ServerGuide program is available you can download a free image of the ServerGuide Setup and Installation CD or you can purchase the CD To download the image go to the IBM ServerGuide Web page at http www ibm com pc qtechinfo MIGR 4ZKPPT html To purchase the latest ServerGuide Setup and Installation CD go to the ServerGuide fulfillment Web site at http www ibm com pc coupon The ServerGuide program has the following features to make setup easier An easy to use interface with online help Diskette free setup and configuration programs that are based on detected hardware Performance Optimizer program which easily tunes your SCSI RAID adapter settings for your server environment A system BIOS update program which updates the BIOS code directly from the CD Device drivers that are provided for your server model and detected hardware Operating system partition size and file system type that are selectable during setup Chapter 2 Configuring your server 11 ServerGuide features Features and functions can vary slightly with different versions of the ServerGuide program To learn more about the version that you have start the ServerGuide Setup and Installatio
80. at might be hazardous to your eyes After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer 125 Electrical safety 126 CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunication systems networks and modems before you open the server covers unless instructed otherwise in the installation and configuration procedures Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near
81. avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON Statement 2 Appendix B Related service information 129 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with
82. ble 4 IDE cable 5 System board 6 Battery 8603 Pointing device error 1 Pointing device 2 System board 00012000 Machine check architecture 1 Microprocessor errok 2 System board 00019502 Microprocessor 1 failed 1 Microprocessor 2 System board 00180100 No room for PCI option ROM Run the Configuration Setup Utility program 2 Failing adapter 3 System board 00180200 No more I O space available 1 Run the Configuration Setup Utility program for PCI adapter 2 Adapter 3 System board 00180300 No more memory above 1MB for PCI adapter 1 Run the Configuration Setup Utility program Adapter D 3 System board 108 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician Error code symptom FRU action 00180400 No memory below 1 MB for PCI Run the Configuration Setup Utility program adapter 2 Adapter 3 System board 00180500 PCI option ROM checksum 1 PCI adapter error 2 System board 00180600 PCI device BIST failure PCI Run the Configuration Setup Utility program bridge error 2 Adapter 3 System board 00180700 PCI device not responding 1 PCI adapter 2 System board 00181000 General PCI error 1 Adapter 2 System board 19990650 AC power has been restored
83. ble remove the SCSI knockout from the rear of the server and connect the new cable from the system board to this opening To select and order the correct cables for use with external devices contact your IBM reseller or IBM marketing representative When using an optional SCSI adapter you must also connect the SCSI adapter to the SCSI LED J18 connector on the system board receive an indication of SCSI hard disk drive activity See System board internal cable connectors on page 34 for the location of the SCSI connectors For information about the maximum length of SCSI cable see the American National Standards Institute ANSI SCSI standards on the ANSI Web site at http www ansi org on the World Wide Web Adhering to these standards will help to ensure that your server operates properly Universal Serial Bus connectors Use a USB connectors to connect a USB device USB technology transfers data at up to 12 megabits per second Mbps with a maximum of 127 external devices and a maximum signal distance of 5 meters 16 ft per segment Using Plug and Play technology USB devices are configured automatically The following illustration shows a USB connector Use a 4 pin USB cable to connect external devices to USB connectors If you need to connect more USB devices than the server has USB connectors for use a USB hub to connect additional devices If you connect a PS 2 non USB keyboard to the keyboard connecto
84. cable between the DASD backplane and connector J10 of system board DASD backplane System board Failure reading I2C device Check device on bus 4 System board Undetermined problems Use the information in this section if the diagnostic tests did not identify the failure the devices list is incorrect or the system is inoperative Notes 1 Damaged data in CMOS can cause undetermined problems 2 Damaged data in BIOS code can cause undetermined problems Check the LEDs on all the power supplies If the LEDs indicate the power supplies are working correctly complete the following steps 1 Turn off the server 2 Be sure the server is cabled correctly Chapter 6 Symptom to FRU index 113 3 Remove or disconnect the following devices one at a time until you find the failure turn on the server and reconfigure each time Any external devices Surge suppressor device on the server Modem printer mouse or non IBM devices Each adapter Drives Memory modules minimum requirement 256 MB 2 banks of 128 MB DIMMs Note Minimum operating requirements are a One power supply b Power cage assembly if installed c System board d One microprocessor and VRM e Memory module with a minimum of two 128 MB DIMMs 4 Turn on the server If the problem remains suspect the following FRUs in the order listed Power supply Power cage assembly if installed System board Notes 1 If the pr
85. ces do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet controller or the other device For example for NetWare Versions 3 and 4 it is recommended that disk controllers not share interrupts with LAN controllers Make sure that you are using the most recent device driver available from the World Wide Web Reseat or replace the adapter Ethernet link status LED Check the following does not work Make sure that the hub is turned on Check all connections at the Ethernet controller and the hub Use another port on the hub f the hub does not support auto negotiation manually configure the Ethernet controller to match the hub f you manually configured the Duplex mode make sure that you also manually configure the speed Reseat or replace the adapter The Ethernet Check the following transmit receive activity Make sure that you have loaded the network device drivers LED does not work The network might be idle Try sending data from this server Data is incorrect or Check the following sporadic Make sure that you are using Category 5 or higher cabling when operating the server at 100 Mbps or at 1000 Mbps Make sure that the cables do not run close to noise inducing sources like fluorescent lights 30 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Table 4 Ethernet troub
86. controller for additional information Complete the following steps to install an adapter in your server 1 Review the Installation guidelines on page 36 and Safety information on Remove the side cover see l Removing the side cover on page 39 Determine which slot you will use for the adapter Check the instructions that come with the adapter for any requirements restrictions or cabling instructions It might be easier to route cables before you install the adapter IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Rotate the rear adapter retention bracket to the open unlocked position and remove it from the server Rotate the front adapter retention bracket to the open position If you are installing a smaller adapter remove only the rear adapter retention bracket Remove the expansion slot cover From the rear of the server press on the slot cover Grasp it and pull it out of the expansion slot Store it in a safe place for future use Note Expansion slot covers must be installed on all vacant slots This maintains the electronic emissions standards of the server and ensures proper ventilation of server components Set any jumpers or switches on the adapter or system board according to the documentation that comes with the adapter Attention Avoid touching the components and gold edge connectors on the adapter If you are installing a full length adapter remove the blue a
87. corrente el trica fornecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados da fonte de energia el trica 2 sp 1 2 sp CUIDADO Instru o 23 A CUIDADO N o coloque nenhum objeto com peso superior a 50 kg 110 lbs sobre dispositivos montados em rack 134 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide m Server Library d UE TRAI L RU ad y 1H ES E Sea Hama ES He FERA Br XE 22 2
88. d Troubleshooting Guide 18 kg 32 kg 255 kg ATTENZIONE Durante il sollevamento della macchina seguire delle norme di sicurezza Avviso 5 ATTENZIONE Il pulsante del controllo dell alimentazione situato sull unit e l interruttore di alimentazione posto sull alimentatore non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione 2 sp 1 7 Avviso 23 A ATTENZIONE Non poggiare oggetti che pesano pi di 50 kg sulla parte superiore delle unit montate in rack Appendix B Related service information 149 Netfinity Server 1 1 1 A
89. d disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Maximum memory may require replacement of the standard memory with an optional memory module IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties Unless otherwise stated IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This
90. dapter guide if any from the end of the adapter Adapter guide Attention Be certain that the adapter is correctly seated in the expansion slot before you turn on the server Incomplete installation of an adapter might damage the system board or the adapter Chapter 4 Installing options 43 8 10 11 12 13 Carefully grasp the adapter by the top edge or upper corners and align it with the expansion slot guides then press the adapter firmly into the expansion slot Move the adapter directly from the static protective package to the adapter slot Expansion slot cover p Rear adapter retaining bracket Adapter Front adapter retaining bracket Connect required cables to the adapter Route cables so that they do not block the flow of air from the fans If you are installing an optional SCSI adapter see Cabling an optional SCSI adapter for additional information If you have another adapter to install repeat steps 3 through If you have installed a full length adapter rotate the front adapter support bracket to the closed locked position Reinstall the rear adapter retention bracket then rotate the bracket to the closed locked position Note If any adapters in your server are large or have heavy cables attached to them you can remove the rear adapter retention bracket and secure all of the adapters with expan
91. de a Rotate the front and rear adapter retention brackets to the open unlocked position b Slide the adapter airflow guide out of the guides on the air baffle and front adapter support bracket then remove it from the chassis Remove the air baffle by unhooking it from its retaining tabs and lifting it off the chassis Locate the second microprocessor socket Remove the microprocessor baffle from the second microprocessor socket If the second microprocessor socket is covered with protective film peel and remove the film Chapter 4 Installing options 59 11 12 Install the microprocessor a Touch the static protective package containing the new microprocessor to any unpainted metal surface on the server then remove the microprocessor from the package Pull out and lift up on the microprocessor release lever to unlock the microprocessor socket Attention 1 Do notuse excessive force when pressing the microprocessor into the socket 2 Make sure that the microprocessor is oriented and aligned correctly with pin number 1 in the socket before you try to close the microprocessor release lever The following illustration shows the alignment marks for both microprocessors and sockets Microprocessor 2 Microprocessor 1 _ gt Alignment marks Microprocessor socket 2 socket 1 c Center the microprocessor over the microprocessor socket Align the triangle on the corner of the microprocessor wit
92. de cover on page 39 Temporarily remove any adapters installed in PCI slot 1 see Installing an or P o I n page 42 Temporarily store these adapters in a static protective location IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 6 8 Locate the mini PCI slot on the system board Check the instructions that come with the adapter for any requirements restrictions or cabling instructions It might be easier to route any cables before you install the adapter Remove the adapter from the static protective package Move the adapter directly from the static protective package to the adapter slot Avoid touching the components and gold edge connectors on the adapter Install the adapter a Turn the adapter so that the adapter keys align correctly with the mini PCI type III connector PCI2 on the system board Attention To avoid breaking the retaining clips or damaging the connectors handle the clips gently b Insert the adapter into the connector at a slight angle and then press it toward the system board until the retaining clips snap into the closed positions Also make sure that the two stand offs on the system board come through their holes in the video adapter and lock it in place K 4 gt Note If there is a gap between the adapter and the retaining clips the adapter has not been properly installed In th
93. dex 103 Error Symptom FRU Action Not all drives are recognized by fixed 1 Remove first drive that does not show up and rerun diagnostic If disk diagnostic remaining drives show up replace the one that was removed 2 If remaining drives do not show up remove successive drives one at a time and rerun diagnostic System hangs during fixed disk Remove hard drive being tested at the time of the hang and rerun the diagnostic diagnostic If successful replace drive that was removed System replaceable units on page 118 to determine which components should be replaced by a field service technician Symptom to FRU list Symptom FRU action Microprocessor test failed Microprocessor System timer test failed System board Memory test failed DIMM System board RAM refresh test failed System board ECC controller logic System board CMOS RAM test failed System board Keyboard controller test failed System board External cache test failed Microprocessor PCI test failed System board USB interface test failed System board USB port test failed System board Video test failed Mini PCI video adapter Serial port test failed System board Parallel port test failed System board SCSI controller test failed System board Hard disk drive test failed Hard disk drive ile 2 Hard disk drive cable Diskette drive test failed 1 Diskette drive 2 Di
94. dio signals through this connector to powered speakers with built in amplifiers headphones a multimedia keyboard or the audio line in connector on a stereo system The internal speaker in your server is disabled when any device is attached to the line out connector Line in blue The server receives audio signals through this connector from an external audio device 70 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Microphone pink Connect a microphone to this connector to record sounds onto the hard disk or to use speech recognition software Auxiliary device pointing device connector Use this connector to connect a mouse or other pointing device The following illustration shows an auxiliary device connector 6 0 O 5 4 0 0 3 O 2 1 Ethernet RJ 45 connector The following illustration shows an Ethernet connector Activity LED Link LED green green 8 1 Connect a Category 3 4 or 5 unshielded twisted pair UTP cable to this connector The 100BASE TX and 1000BASE T Fast Ethernet standards require Category 5 or higher cabling For more information about the Ethernet controller see the User s Guide on the IBM xSeries Documentation CD Keyboard connector Use this connector to connect a PS 2 non USB keyboard The following illustration shows a keyboard connector 6 0 O 5 4 0 0 3 OD 2
95. e 34 for the location of the SCSI LED connector SCSI signal cable E SCSI xpansion slot LED cover A E Rear adapter retaining bracket N SCSI signal cable connector Adapter SCSI activity N indicator cable connector SCSI Front adapter activity retaining bracket indicator cable 4 Complete the installation of the optional SCSI adapter Installing internal drives Several types of drives are available such as Diskette Hard disk CD ROM DVD ROM Tape including digital linear tape DLT super digital linear tape SDLT and linear tape open LTO Note The server supports both internal and external tape drives Chapter 4 Installing options 45 Some server models contain hardware that supports hot swap drives which you can replace without turning off the server Internal drive bays All server models come with an IDE CD ROM drive in bay 1 and a 2 3 in 1 44 MB diskette drive in bay 3 Depending on your server model it will also come with either six hot swap hard disk drive bays or a hard disk drive in bay 7 Internal drives are installed in bays Server with hot swap hard disk drives Server with non hot swap hard disk drives 46 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Note The SCSI IDs for the hot swap driv
96. e bay 5 4 Drive bay 4 5 Backplane 8 Installing non hot swap hard disk drives Bays 4 5 and 6 are in the drive cage The drive cage is behind the front of the adapter support bracket Drives are installed starting at the bottom in bay 7 Additional drives are then installed in bays 6 5 and 4 Notes 1 You can install up to four non hot swap hard disk drives in your server The additional space in the drive cage above bay 4 is not designed to accommodate any additional drives When installing non hot swap hard disk drives you might find it easier to lay the server on its side If you do so and your server has stabilizing feet that rotate move the feet inward toward the server so that they do not break Complete the following steps to install a drive in bay 4 5 or 6 1 c RON Review the mE information beginning on page and Installation guidelines on page 36 Turn off the server and all attached devices Disconnect all power cords then disconnect all external cables Remove the side cover see Remove the frame support m a lon page 40 50 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 6 Press the drive cage release lever down and then rotate the cage out of the server until the drive cage retention tab locks into place and the open ends of the drive slots and installed drives are facing you Ensure that the drive cage locks into place over the drive cage retention
97. e drivers Use an IBM discussion forum on the IBM Web site to ask questions You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system also describes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in the documentation that comes with your system That documentation includes printed books online books README files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com pc support and follow the instructions Also you can order publications through the IBM P
98. e required tasks Then you are ready to install your operating system Notes 1 Plug and Play adapters are configured automatically Non Plug and Play adapters or non IBM adapters might require switch settings additional device drivers and installation after the operating system is installed See the documentation that comes with the adapter 2 Diagnostics for your server come in BIOS code or on a separate diagnostics CD System Partition The ServerGuide program creates a 50 MB System Partition on the default drive The System Partition contains server specific utility programs such as service processor disk operating system DOS utilities system diagnostics flash BIOS updates and other programs Programs in the System Partition vary by server model and not all server models run utility programs from the System Partition To determine which ones do start the ServerGuide Setup and Installation CD and view the online overview After setup is complete you can access programs in the System Partition by restarting the server and pressing Alt F1 when the prompt is displayed The System Partition menu displays the programs that are available on your server model Chapter 2 Configuring your server 13 Typical operating system installation You can use the ServerGuide program to shorten your installation time The ServerGuide program provides the device drivers that are required for your hardware and for the operating system that y
99. e upper left corner of the Web page Click OS installation and select the instructions for your operating system Using ServeRAID Manager You can use the ServeRAID Manager program which is on the IBM ServeRAID Support CD to Configure a redundant array of independent disks RAID Restore a SCSI hard disk drive to factory default settings erasing all data from the disk View your RAID configuration and associated devices Monitor operation of your RAID controllers You can run ServeRAID Manager in startable CD mode from the BM ServeRAID Support CD or as an installed program For information about installing ServeRAID Manager see the documentation on the CD See the ServeRAID documentation on the BM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager The nstallation Guide for your server also contains instructions for using ServeRAID Manager to configure your integrated SCSI controller with RAID capabilities Notes 1 The integrated SCSI controller with RAID capabilities in your server supports only RAID level 1 Installing an optional ServeRAID 5i controller provides additional RAID levels 2 f you install a different type of RAID adapter in your server use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices Before you install your operating system you must configure the controller that is attac
100. ear adapter retainer to the open position Chapter 5 Field replaceable units 95 5 Grasp the rear adapter retainer and gently slide the top and bottom tabs out of the notches To replace the rear adapter retainer reverse the steps 96 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Chapter 6 Symptom to FRU index This index supports xSeries 225 servers Notes 1 Check the configuration before you replace a CRU or FRU Configuration problems can cause false errors and symptoms 2 For IBM devices not supported by this index see the manual for that device 3 Always start with General checkout on page 19 The symptom to FRU index lists symptoms errors and the possible causes The most likely cause is listed first Use this symptom to FRU index to help you decide which FRUs to have available when servicing the server The first column of the two column tables in this index lists error codes or messages and the second column lists one or more suggested actions or FRUs to replace Take the action or replace the FRU suggested first in the list of the second column then try the server again to see if the problem has been corrected Note Try reseating a suspected component or reconnecting a cable before replacing the component The POST BIOS code displays POST error codes and messages on the screen Beep symptoms Beeps Beep
101. econdary interrupt mask register failed System board 2 2 2 Keyboard controller failed 1 Keyboard 2 System board 2 2 3 CMOS power failure and checksum check failed 1 Battery 2 System board 2 4 1 Video failed screen believed operable System board 3 1 1 Timer tick interrupt failed 3 1 2 Interval timer channel 2 failed System board System board 3 1 3 RAM test failed above address OFFFFH 1 DIMM 2 System board 3 1 4 Time Of Day clock failed 1 Battery 2 System board 3 2 1 Serial port failed System board 3 2 2 Parallel port failed System board 3 2 3 Math coprocessor test failed 1 Optional microprocessor 2 Microprocessor 3 System board 3 2 4 Failure comparing CMOS 1 DIMM memory size against actual 2 Battery 3 System board 3 3 1 Memory size mismatch 1 DIMM occurred 2 Battery 3 System board 98 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician Beep symptom FRU action 3 3 2 Critical SMBus error occurred Disconnect the server power cord from outlet wait 30 seconds and retry I2C error 1 2 Microprocessor 3 DIMMs 4 DASD backplane 5 DASD power cable 6 System board No
102. ed by a field Action Power supply x current share fault level critical excessive current demand on power supply x Replace power supply x Power supply x DC good fault level critical power good signal not detected for power supply x Replace power supply x Power supply x temperature fault Replace power supply x Power supply x removed No action required information only Power supply x fan fault level critical fan fault in power supply x Replace power supply x Power supply x 12 V fault level critical overcurrent condition detected See Power checkout on page 29 Power supply x 3 3 V fault level critical 3 3 V power supply x had an error See Power checkout on page 29 Power supply x 5 V fault level critical 5 V power supply x had an error See Power checkout on page 29 System running non redundant power level noncritical system does not have redundant power Add another power supply 2 Remove options from system 3 System can continue to operate without redundancy protection if steps1 and 2 are not followed System under recommended voltage for x level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 Check connections to the power subsystem 2 Power supply Power cage assembly if installed System shutdown See the following tables when experiencing system sh
103. eives data over the Ethernet Network If the Ethernet transmit receive activity LED is off make sure that the hub and network are operating and that the correct device drivers are installed The Ethernet link status LED on the rear of the server is lit when the Ethernet controller receives a LINK pulse from the hub If the LED is off there might be a defective connector or cable or a problem with the hub Make sure that you are using the correct device drivers which are supplied with your server e Check for operating system specific causes for the problem Make sure that the device drivers on the client and server are using the same protocol Test the Ethernet controller The way the Ethernet controller is tested depends on which operating system you are using see the Ethernet controller device driver README files Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to 10 100 1000 Mbps Ethernet controller problems that have definite symptoms Table 4 Ethernet troubleshooting chart Ethernet controller FRU actions problem The server stops The PCI BIOS interrupt settings are incorrect running when loading device drivers Check the following Determine if the interrupt IRQ setting assigned to the Ethernet controller is also assigned to another device in the Configuration Setup Utility program Although interrupt sharing is allowed for PCI devices some devi
104. el on page 40 Remove the CD ROM drive See CD ROM drive on page 90 Pull down from inside the server to release the latch tab 92 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 7 From the underside grasp the bezel release latch in the center and gently pull it back and away from the server Chapter 5 Field replaceable units 93 To replace the bezel release latch complete the following steps 1 Align the bezel release latch with the slots on the underside of the top of the chassis and slide it into place 2 Replace the CD ROM drive See Installing a 5 25 inch removable media drive instructions 3 Replace the front bezel See Replacing the bezel on page 67 4 Replace the side cover See Installing the side cover on page 67 5 Connect all external cables then connect the power cord and plug in the server 6 Turn on the server Handle assembly Before you begin e Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the handle cap complete the following steps 1 Turn off the server if it is on 2 Unplug the server and disconnect the power cord then disconnect all external cables 94 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 3 Use a flathead screwdriver to
105. el assembly all models Panel control PCI video adapter all models Power button all models Power cord all Power supply 425 watt models 22X 2AX 32X 3AX 32G 3CG 42X 4AX 42G 4CG 52X 5AX 52G 5CG Power supply 350 watt hot swap models 3BX 4BX 5BX Remote supervisor adapter Retainer I O cards all models SCSI card models 3CG 4CG 5CG Thermal grease kit all models Keyboards CRUs Keyboard US English French Canadian LA Spanish Arabic Belgium French FRU No 59P4808 59P4909 59P4825 59P2572 59P4893 1244506 1244506 59P2626 59P4889 59P5159 23P1328 59P4822 59P2629 09N5764 06P6350 71P8107 24P0383 59P4829 24P2621 24P2621 59P2705 19K4940 93F2364 49P2042 49P2033 09N7585 59P4790 02R0970 59P4740 CRU FRU CRU No 37L2551 37L2552 37L2553 37L2555 37L2556 FRU FRU FRU FRU FRU FRU FRU FRU FRU FRU CRU FRU FRU CRU FRU FRU CRU FRU FRU FRU CRU FRU CRU FRU CRU CRU FRU CRU FRU Chapter 7 Parts listing xSeries 225 Type 8647 119 Keyboard Belgium UK Bulgarian Czech Danish Dutch French German Greek Hebrew Hungarian Korean Iceland Italy Norwegian Polish Portuguese Romanian Russian Serbian Cyrillic Slavic Spanish Swedish Finn Swiss French German Turkish Turkish UK English Yugosl Lat US English EMEA Chinese US Thailand French Canadian CRU No 37L2557 37L2558 37L2559 37L2560 37L2561 37L2562 37L2563
106. er http www ibm com pc support POST error codes and messages When you turn on the server it performs a series of tests to check the operation of server components and some of the options installed in the server This series of tests is called the power on self test or POST If POST finishes without detecting any problems a single beep sounds and the first Screen of your operating system or application program appears If POST detects a problem more than one beep sounds and or an error message appears on your screen See Beep symptoms on page 97 and POST error codes on page 106 for more information Note A single problem might cause several error messages When this occurs work to correct the cause of the first error message After you correct the cause of the first error message the other error messages usually will not occur the next time you run the test Error logs The POST error log contains the three most recent error codes and messages that the system generated during POST The System Error log contains all messages issued during POST and all system status messages from the service processor You can view the contents of the System Error log from the Configuration Setup Utility program or from the diagnostic programs Viewing error logs from the Configuration Setup Utility program Start the Configuration Setup Utility program then select Error Logs from the main menu See Chapter 2 Configuring yo
107. er to begin the low level formatting operation MP co mW oz Configuring the Gigabit Ethernet controller The Ethernet controller is integrated on the system board It provides an interface for connecting to a 10 Mbps 100 Mbps or 1000 Mbps network and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the network If the Ethernet port in the server supports auto negotiation the controller detects the data transfer rate of the network 10BASE T 100BASE TX or 1000BASE T and automatically operates at that rate in full duplex or half duplex mode as appropriate The Ethernet controller supports optional modes such as teaming priority packets load balancing fault tolerance and virtual LANs which provide better performance security and throughput These modes apply to the integrated Ethernet controller and to controllers on supported Ethernet adapters 16 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide You do not need to set any jumpers or configure the controller However you must install a device driver to enable the operating system to address the controller The device drivers are available on the Broadcom NetXtreme Gigabit Ethernet Software CD For the latest device drivers and information about configuring your Ethernet controller go to the IBM Support Web site at http www ibm com pc support Chapter 2 Configuring your server 17 18 IBM xSer
108. ere with other cables connected to the server Rope clip 5 If you have other options to install or remove do so now otherwise go to Completing the installation on page 67 62 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Replacing a hot swap power supply Some models of your server come with two hot swap power supplies You do not need to turn off the server to replace a hot swap power supply but you must replace only one power supply at a time If you install or remove a power supply observe the following precautions Statement 8 A CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby A Chapter 4 Installing options 63 Complete the following steps to replace a hot swap power supply 1 Review the safety information beginning on page and Installation guidelines on page 36 2 Press the orange release lever on the selected power supply then pull the power supply out of the bay and set it aside 3 Make sure the power su
109. erence EMI integrity and cooling of the server are protected by having all bays and PCI slots covered or occupied When you install a drive or PCI adapter save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event you later remove the option Notes 1 To minimize the possibility of damage to the hard disk drives when you are installing a hard disk drive in a rack model install the rack model in the rack before installing the hard disk drives 2 You do not have to turn off the server to install hot swap drives in the hot swap drive bays However you must turn off the server when performing any steps that involve installing or removing cables Working with hot swap drives The hot swap drives are attached to a hot swap hard disk drive backplane The backplane is a printed circuit board behind the drive bays For more information about drive bays and drive installation soo FInstalling internal drives on page 45 The low voltage differential LVD SCSI hot swap hard disk drive backplane supports a maximum of six slim high hot swap hard disk drives Each hot swap drive that you plan to install must be mounted in a hot swap drive tray The drive must have a Single Connector Attachment SCA connector Hot swap drive trays come with hot swap drives Each hot swap drive has two indicator LEDs see the User s Guide on the IBM xSeries Documentation CD If the amber hard disk drive status LED for a drive is lit
110. error LED on the front bezel Memory problem also turns on system error LED on the front bezel Microprocessor 2 error D32 Microprocessor 2 problem also turns on system error LED on the front bezel Microprocessor 2 problem also turns on system error LED on the front bezel 35 Chapter 4 Installing options Table 5 Error LEDs continued Error LED Without optional Remote With optional Remote Supervisor Adapter Supervisor Adapter Fan error D2 D19 D55 No function Fan failure Hard disk error LEDs on Hot swap hard disk drive Hot swap hard disk drive hot swap hard disk drives failure failure Installation guidelines Before you begin to install options in your server read the following information Review Safety information on page 125 These guidelines will help you work safely with your server and options When you need to access the inside of the server to install options you might find it easier to lay the server on its side Before laying the server on its side rotate the two front stabilizing feet a quarter turn inward toward the server so that they do not break Before returning the server to an upright position rotate the front stabilizing feet a quarter turn outward from the server See Moving the stabilizing feet on page 38 for more information Make sure that you have an adequate number of properly grounded electrical outlets for your server monitor
111. es are printed on the hot swap lock bar immediately adjacent to the hot swap drive bays see Table 6 on page 50 A three drop power signal cable and a one drop IDE cable come attached to the CD ROM drive Use this power signal cable to connect the removable media drives The one drop SCSI signal cable that comes with your server will need to be replaced with a two drop SCSI signal cable to provide a signal connection to the removable media drives The integrated IDE controller in your server supports the connection of up to four IDE devices Some server models support a maximum of six 1 inch 26 mm slim high 3 5 inch hot swap hard disk drives in the hot swap bays The hot swap bays are arranged vertically in the hard disk drive cage the bay numbers are 1 through 6 from bottom to top Bays 1 through 6 are below the removable media drive bays Diskette drives tape drives CD ROM DVD CD RW and DVD ROM drives are examples of removable media drives You can install removable media drives in bays 1 2 and 3 only You can install a 3 5 in slim high or 5 25 in half high removable media drive such as a tape backup drive in bay 2 The server supports half high DLT SDLT and LTO drives For a list of supported options for your server go to http www ibm com pc us compat on the World Wide Web To install a 3 5 in drive in a 5 25 in bay you must use the 5 25 in conversion kit supplied with the option The electromagnetic interf
112. eshooting Guide Rear fans Mini PCI video adapter Removing the system board CD ROM drive Diskette drive Top side cover Bezel release latch Handle assembly Rear adapter retainer Chapter 6 On FRU index Beep symptoms m No beep symptoms Diagnostic error codes Error symptoms Hot swap power supply LED errors POST error codes Service processor error codes SCSI error codes Temperature error messages Fan error messages Power error messages System shutdown Voltage related system shutdown Temperature related dnd shutdown DASD checkout Host built in self test BIST Bus fault messages Undetermined problems Problem determination tips Chapter 7 Parts listing xSeries 225 i 8647 System replaceable units Keyboards CRUS Power cords CRUs Appendix A Getting help and technical assistance Before you call Using the documentation Getting help and information from the World Wide Web Software service and support Hardware service and support Appendix B Related service information Safety information General safety Electrical safety Safety inspection guide sd Handling electrostatic discharge sensitive devices Grounding requirements Safety notices multilingual translations Appendix C Notices Edition notice Trademarks Important notes 123 123 123 Contents 123 124 124 125 125 125 126 127 12
113. et Feature Select this choice to modify settings that control features of the core chip set on the system board Attention Do not make changes in the Chipset Feature option unless directed to do so by an IBM authorized service representative Processor Control Select this choice to enable or disable the microprocessor cache and hyper threading Attention Do not make changes in the Processor Control option unless directed to do so by an IBM authorized service representative Chapter 2 Configuring your server 9 Passwords PC Health Status Select this choice to display the server temperature voltage status and fan speeds Error Logs Select POST Error Log to view the three most recent error codes and messages that the system generated during POST Select Clear event error logs from the POST Error Log menu to clear the POST Error Log Save Settings Select this choice to save the changes you have made in the settings Restore Settings Select this choice to cancel the changes you have made in the settings and restore the previous settings Load Default Settings Select this choice to cancel the changes you have made in the settings and restore the factory settings Exit Setup Select this choice to exit from the Configuration Setup Utility program If you have not saved the changes you have made in the settings you are asked whether you want to save the changes or exit without saving them Fro
114. ette drive reverse the steps Top side cover Before you begin e Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the top side cover complete the following steps 1 Turn off the server if it is on 2 Unplug the server and disconnect the power cord then disconnect all external cables Remove the side cover See l Removing the side cover on page 39 Remove the front bezel See Removing the front bezel on page 40 Remove the handle assembly See Handle assembly on page 94 Remove the four screws from the back of the server and put them in a safe place o q B Chapter 5 Field replaceable units 91 7 Using a screwdriver gently pry the cover away from the server in the rear and slide the unit away from the server P P q S Q IN Ni NN N ue SS Ca To replace the top side cover reverse the steps Bezel release latch Before you begin Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the bezel release latch complete the following steps 1 2 og a Turn off the server if it is on Unplug the server and disconnect the power cord then disconnect all external cables Remove the side cover See l Removing the side cover on page 39 Remove the front bezel See Removing the front bez
115. explodieren Die Batterie nicht mit Wasser in Ber hrung bringen ber 100 C erhitzen reparieren oder zerlegen Die rtlichen Bestimmungen f r die Entsorgung von Sonderm ll beachten Hinweis 3 A ACHTUNG Wenn ein Laserprodukt z B CD ROM Laufwerke DVD Laufwerke Einheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden m ssen Die Verkleidung des CD ROM Laufwerks nicht ffnen Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung auftreten A VORSICHT Manche CD ROM Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B Die nachfolgend aufgef hrten Punkte beachten Laserstrahlung bei ge ffneter T r Niemals direkt in den Laserstrahl sehen nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden Hinweis 4 A Appendix B Related service information 145 146 18 kg 32 kg 255 kg ACHTUNG Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten Hinweis 5 ACHTUNG Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die St
116. ezza Collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza e Quando possibile collegare o scollegare i cavi di segnale con una sola mano e Non accendere qualsiasi apparecchiatura in presenza di fuoco acqua o se sono presenti danni all apparecchiatura stessa Soollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e i modem prima di aprire i coperchi delle unit se non diversamente indicato nelle procedure di installazione e configurazione Collegare e scollegare i cavi come descritto nella seguente tabella quando si effettuano l installazione la rimozione o l apertura dei coperchi di questo prodotto o delle unit collegate Per collegare Per scollegare 1 SPEGNERE tutti i dispositivi 1 SPEGNERE tutti i dispositivi 2 Collegare prima tutti i cavi alle unit 2 Rimuovere prima i cavi di alimentazione 3 Collegare i cavi di segnale ai connettori dalle prese elettriche 4 Collegare i cavi di alimentazione alle 3 Rimuovere i cavi di segnale dai connettori prese elettriche 4 Rimuovere tutti i cavi dalle unit 5 ACCENDERE le unit Avviso 2 A Appendix B Related service information 147 ATTENZIONE Quando si sostituisce la batteria al litio utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore Se
117. f there is a diskette in the drive verify that the system bypasses the diskette drive a The diskette drive is enabled in the Configuration Setup utility or the diskette drive does not work program b The diskette is good and not damaged Try another diskette if you have one c The diskette is inserted correctly in the drive d The diskette contains the necessary files to start the server e The software program is OK f Cable is installed correctly proper orientation 2 Run Diskette Drive Diagnostics 3 Cable 4 Diskette Drive 5 System Board Monitor problems general Some IBM 1 Monitor monitors have their own self tests If you suspect a problem with the monitor refer to 2 i de Diagnostics If diagnostics pass the problem may be a the information that comes with the monitor gt SEIN for adjusting and testing instructions 3 Display Adapter System Board No video 1 Make sure correct machine is selected 2 Make sure all cables are locked down Drives not recognized by the Fixed Disk diagnostic e g of 6 drives the Fixed Disk test only shows 3 Hang during Fixed Disk diagnostic Remove the first drive that doesn t show up and rerun the Fixed Disk diagnostic If the remaining drives then show up replace the drive you removed Remove the hard disk drive being tested at the time of the hang Rerun the diagnostic If successful replace the drive you removed Chapter 6 Symptom to FRU in
118. for the operating system takes control to complete the installation Setting up or updating multiple servers You can use the ServerGuide program to create diskettes that help you set up or update multiple servers You can modify information on the diskettes as you use them to set up or update other servers Note Availability and function can vary by server model and by the hardware that is installed You can create a setup replication diskette which contains your hardware configuration selections Use this diskette to replicate selections to other servers that are of the same model You can create an operating system replication diskette which contains information that you need to complete multiple installations Not all operating systems support operating system replication diskettes Installing your operating system without ServerGuide If you have already configured the server hardware and you decide not to use the ServerGuide program to install your operating system complete the following steps to download the latest operating system installation instructions from the IBM Support Web page 1 Go to http www ibm com pc support 2 Under Browse click Servers 14 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 3 From the Family drop down list select your server model 4 If operating system installation instructions are available for your server model OS installation is in the list in th
119. gernail to press the top of the battery clip away from the battery The battery pops up when released b Use your thumb and index finger to lift the battery from the socket gt 9 Insert the new battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure the battery clip holds the battery securely 10 Replace any adapters that were removed 11 Install the adapter airflow guide a Rotate the front and rear adapter retention brackets to the open unlocked position b Slide the adapter airflow guide into the guides on the air baffle and front adapter support bracket then push it into place using care not to damage any cables c Rotate the front and rear adapter retention brackets to the closed locked position 12 Replace the frame support bracket and side cover See frame support bracket on page 40 and Installing the side cover on page 671 13 Connect all external cables then connect the power cords 14 Turn on the server 15 Start the Configuration Setup Utility program and set configuration parameters as needed See the User s Guide on the IBM xSeries Documentation CD 66 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Completing the installation To complete installation of an option you must reinsta
120. guration Utility program on page 15 Ethernet controller configuration process For information about configuring the Ethernet controller see Configuring the Gigabit Ethernet controller on page 16 Using the Configuration Setup Utility program Use the Configuration Setup Utility program to View configuration information View and change assignments for devices and I O ports Set the date and time Set and change passwords and Remote Control Security settings Set the startup characteristics of the server and the order of startup devices Set and change settings for advanced hardware features View and clear error logs Starting the Configuration Setup Utility program Complete the following steps to start the Configuration Setup Utility program 1 2 Copyright IBM Corp 2002 Turn on the server When the prompt Press F1 for Configuration Setup appears press F1 If you have set both a power on password and an administrator password you must type the administrator password to access the full Configuration Setup Utility menu lf you do not type the administrator password a limited Configuration Setup Utility menu is available 3 Select settings to view or change Configuration Setup Utility menu choices The following choices are on the Configuration Setup Utility main menu Depending on the version of the BIOS code in your server some menu choices might differ slightly from these descriptions System Summ
121. h the triangle on the corner of the socket and carefully press the microprocessor into the socket d Carefully close the microprocessor release lever to secure the microprocessor in the socket Microprocessor Microprocessor release lever TR ED E O Microprocessor 2 Heatsink 2 Captive screws Install the heat sink on the microprocessor 60 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 13 14 15 16 17 18 Attention Do not set the heat sink down after you remove the plastic cover and do not touch the thermal grease on the bottom of the heat sink Touching the thermal grease will contaminate it If the thermal grease on the microprocessor or heat sink becomes contaminated contact your service technician Thermal grease Heat sink a Remove the plastic cover from the bottom of the heat sink b Align and place the heat sink on top of the microprocessor grease side down in the retention bracket Press firmly on the heat sink Attention Alternate the tightening of the two captive screws to prevent damage to the microprocessor Ensure that the screws are completely tightened until they stop otherwise damage to the microprocessor will occur c Secure the heat sink to the microprocessor by tightening the captive screws Alternate between the two captive screws in the heat sink while tightening them Ins
122. he power control button shield comes with your server Approximately 20 seconds after the server is connected to ac power the power control button becomes active and you can turn on the server and start the operating system by pressing the power control button The server can also be turned on in any of the following ways f a power failure occurs while the server is turned on the server will restart automatically when power is restored fthe server is connected to an ASM interconnect network that contains at least one system with an optional Remote Supervisor Adapter installed the server can be turned on from the Remote Supervisor Adapter user interface f an optional Remote Supervisor Adapter is installed in the server the server can be turned on from the Remote Supervisor Adapter user interface When you plug in your server for the first time the Wake on LAN feature can turn on the server If your server was previously turned on it must be properly turned off for the Wake on LAN feature to turn on the server f your server was previously turned on it must be properly turned off for the Wake on LAN feature to turn on the server Note When 4 GB or more of memory physical or logical is installed some memory is reserved for various system resources and is unavailable to the operating system The amount of memory that is reserved for system resources depends on the operating system the configuration of the server
123. hed to the hard disk drives Use the configuration program on the BM ServeRAID Support CD to configure the integrated SCSI controller with RAID capabilities or to configure an optional IBM ServeRAID controller Notes 1 You cannot use the ServerGuide Setup and Installation CD to configure the optional controllers 2 To update the firmware and BIOS code for an optional ServeRAID controller you must use the BM ServeRAID Support CD that comes with the ServeRAID option Using the LSI Logic Configuration Utility program LSI Logic Configuration is a built in menu driven configuration utility program that you can use to Perform a low level format of a SCSI hard disk drive Set a SCSI device scan order View or change SCSI IDs for attached devices Set SCSI protocol parameters on SCSI hard disk drives Chapter 2 Configuring your server 15 Notes 1 The integrated SCSI controller with RAID capabilities in your server supports redundant array of independent disks RAID You can use the LSI Logic Configuration Utility program to configure RAID level 1 for a single pair of attached devices 2 If you install a different type of RAID adapter in your server use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices The following sections provide the instructions for starting and running the LSI Logic Configuration Utility program and performing selected functions Starting the
124. herchez pas la r parer ou la d monter Pour la mise au rebut reportez vous la r glementation en vigueur A Notice n 3 ATTENTION Si des produits laser sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes N ouvrez pas ces produits pour viter une exposition directe au rayon laser Vous ne pouvez effectuer aucune op ration de maintenance l int rieur Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent document A DANGER Certains produits laser contiennent une diode laser de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert vitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques vitez une exposition directe au rayon Notice n 4 A 142 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 18 kg 37 lbs 232 kg 70 5 Ibs 255 kg 121 2 Ibs ATTENTION Faites vous aider pour soulever ce produit Notice n 5 AA ATTENTION Le bouton de mise sous tension hors tension de l unit et l interrupteur d alimentation du bloc d alimentation ne coupent pas l arriv e de courant lectrique l int rie
125. his dual channel controller supports two independent Ultra320 SCSI channels The SCSI connectors for both channels are on the system board Each channel supports up to 15 SCSI devices This controller uses Double transition clocking to achieve up to 320 MB per second data transfer rates Domain name validation to negotiate compatible data transfer speeds with each device Cyclic redundancy checking CRC instead of the usual parity checking to improve data reliability 72 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide e An active terminator for SCSI bus termination Each SCSI device that is connected to a SCSI controller must have a unique SCSI ID This ID enables the SCSI controller to identify the device and ensure that different devices on the same SCSI channel do not attempt to transfer data simultaneously SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs The hot swap drive backplane controls the SCSI IDs for the internal hot swap drive bays However when you attach an external SCSI device to an optional SCSI adapter you must set a unique ID for the device See the information that comes with the device for instructions to set its SCSI ID SCSI cabling requirements You can install four internal SCSI devices using the SCSI signal cable that comes with some server models If you plan to attach external SCSI devices you must order an additional SCSI ca
126. his LED is flashing it indicates that a hard disk drive is in use Power on LED When this LED is lit and does not flash it indicates that the server is turned on When this LED is flashing it indicates that the server is off and still connected to an ac power source Power control button Press this button to turn the server on and off manually You can install a circular disk called the power control button shield over the power control button to prevent accidental manual power off This disk is provided with your server System error LED When this LED is lit it indicates that a system error has occurred An LED on the system board might also be lit to help isolate the error Detailed troubleshooting information is in Chapter 6 Symptom to FRU index or Ethernet transmit receive activity LED This LED is on the Ethernet connector on the back of the server When this LED is lit it indicates that there is activity between the server and the network IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Ethernet link status LED This LED is on the Ethernet connector on the back of the server When this LED is lit it indicates that there is an active connection on the Ethernet port Chapter 1 General information 5 6 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Chapter 2 Configuring your server The following configuration programs are provided with your server
127. his service procedure Rotate the feet in toward the server so they do not detach due to the weight of the server To remove the system board complete the following steps 1 2 gt 10 Ti Turn off the server if it is on Unplug the server and disconnect the power cord then disconnect all external cables Remove the side cover See Removing the side cover on page 39 Remove the front bezel See l Removing the front beze on page 40 Remove the frame support bracket See l Removing the frame support bracket on page 40 Disconnect the cables Remove both adapter retaining brackets and the adapters see Installing an adapter on page 42 Remove the air flow guide and the air baffles from over the microprocessor Remove memory modules See Installing memory modules on page 55 Remove the mini PCI video adapter See Mini PCI video adapter on page 85 Remove the microprocessor See Microprocessor and heat sink on page 77 88 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 12 Remove the front fan housing 13 Remove mounting screws securing the system board to the chassis and lift the front of the system board to clear the locating pin then slide the board forward to clear the EMC shield 14 Lift the system board out of the server chassis To replace the system board reverse the steps
128. ieBen oder l sen Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl sse besteht Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem ffnen des Geh uses zu unterbrechen Es sei denn dies ist in den zugeh rigen Installations und Konfigurationsprozeduren anders angegeben Nur nach den nachfolgend aufgef hrten Anweisungen arbeiten die f r Installation Transport oder ffnen von Geh usen von Personal Computern oder angeschlossenen Einheiten gelten Kabel anschliefen Kabel l sen 1 Alle Ger te ausschalten und 1 Alle Ger te ausschalten Netzstecker ziehen 2 Zuerst Netzstecker von Steckdose l sen 2 DN Kabel an Einheiten 3 Signalkabel von AnschluBbuchsen l sen VEM 4 Alle Kabel von Einheiten l sen 3 Signalkabel an AnschluBbuchsen anschlieBen 4 Netzstecker an Steckdose anschlieBen 5 Ger t einschalten 144 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Hinweis 2 A ACHTUNG Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen Wenn Ihr System ein Modul mit einer Lithium Batterie enth lt ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller Die Batterie enth lt Lithium und kann bei unsachgem Ber Verwendung Handhabung oder Entsorgung
129. ies 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Chapter 3 Diagnostics This section provides basic troubleshooting information to help you resolve some common problems that might occur with your server If you cannot locate and correct the problem using the information in this section see Appendix A Getting help and technical assistance on page 123 for more information General checkout The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD These programs provide the primary methods of testing the major components of the server If you cannot determine whether a problem is caused by the hardware or by the software you can run the diagnostic programs to confirm that the hardware is working properly When you run the diagnostic programs a single problem might cause several error messages When this occurs work to correct the cause of the first error message After the cause of the first error message is corrected the other error messages might not occur the next time you run the test A failed server might be part of a shared DASD cluster two or more servers sharing one or more external storage devices Before you run diagnostics verify that the failing server is not part of a shared DASD cluster A server might be part of a cluster if The server is identified as part of a cluster One or more external storage units are attached to the server and at least one of
130. iew XceL4 NetVista XpandOnDemand OS 2 WARP xSeries Lotus and Domino are trademarks of Lotus Development Corporation and or IBM Corporation in the United States other countries or both Intel Celeron MMX LANDesk Pentium Pentium Il Xeon Pentium III Xeon and Xeon are trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Linux is a registered trademark of Linus Torvalds Other company product or service names may be the trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 bytes MB stands for approximately 1000000 bytes and GB stands for approximately 1000000000 bytes 160 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide When referring to har
131. iguration method provides the option of duplicating your setup selections to other servers that are the same model f you select the Custom Configuration method the following features are optional If you select the Express Configuration method some or all of these features are run depending on the hardware that is detected The Set Date and Time feature is provided so that you do not have to use the Configuration Setup Utility program to access these settings The Clear Hard Disks feature is provided so you can delete all partitions on all hard disk drives If the server has a SCSI RAID adapter installed you can select to restore the configuration on the SCSI RAID adapter to the factory default settings The ServerGuide program checks the server BIOS code and microcode firmware levels for supported options and then checks the CD for a newer level The CD content might be newer than the BIOS code and firmware level The ServerGuide program can perform a flash update of the BIOS code and supported microcode firmware options without using diskettes The SCSI RAID configuration program starts leading you through the entire configuration process The Performance Optimizer program easily tunes your server for your environment The ServerGuide program creates a System Partition on the default drive The ServerGuide program displays a confirmation summary so that you will know when you have completed all th
132. in the error symptom charts run the diagnostic programs to test the server If you have just added new software or a new option and your server is not working complete the following steps before using the error symptom charts 1 Remove the software or device that you just added 2 Run the diagnostic tests to determine if your server is running correctly 102 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 3 Reinstall the new software or new device In the following table if the entry in the FRU action column is a suggested action perform that action if it is the name of a component reseat the component and replace it if necessary The most likely cause of the symptom is listed first Error Symptom FRU Action CD is not working properly 1 Clean the CD 2 Run CD ROM diagnostics 3 CD ROM Drive CD ROM drive tray is not working The 4 Insert the end of a paper clip into the manual tray release opening server must be powered on 2 Run CD ROM diagnostics 3 CD ROM Drive CD ROM drive is not recognized 1 Run Configuration Setup enable primary IDE channel 2 Check cables and jumpers 3 Check for correct device driver 4 Run CD ROM diagnostics 5 CD ROM Drive 6 System Board Power switch does not work and reset 1 Reseat connector button does work SW 1 1 is force 2 Switch Card power on switch 3 System Board Diskette drive in use light stays on or I
133. ing Guide IBM power cords for a specific country or region are usually available only in that country or region Chapter 7 Parts listing xSeries 225 Type 8647 121 122 IBM power cord part number Used in these countries and regions 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad China Macau S A R Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands China Hong Kong S A R Cyprus Dubai Fiji Ghana India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 18
134. ining bracket rests against the server side cover You might find it easier to lay the server on its side to replace the side cover Complete the following steps to replace the side cover 1 Before installing the cover check that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server 2 Place the bottom lip of the side cover over the bottom edge of the server chassis 3 Rotate the side cover to a vertical position inserting the tabs at the top of the side cover into the matching slots in the server chassis 4 Press down on the cover release latch as you slide the side cover forward until it locks in place Press down on the cover release latch button as you close the cover release latch to lock the side cover Cover release latch Key lock NI 5 For hot swap hard disk drive models open the server door and hold the hot swap lock bar in the closed position lock the side cover key lock and close the server door 6 If your server has stabilizing feet that rotate make sure that the four stabilizing feet are rotated outward so that they properly support the server Rotate each foot outward 90 degrees see Moving the stabilizing feet on page 38 7 Reconnect the external cables and power cords to the server then connect the power cords to electrical outlets 8 Turn on the attached devices
135. is case open the retaining clips and remove the adapter then reinsert the adapter You might need to disengage the locking clips on the two stand offs to remove the adapter Attention Be certain that the adapter is correctly seated in the expansion slot before you turn on the server Incomplete installation of an adapter might damage the system board or the adapter Connect required cables to the adapter Route cables so that they do not block the flow of air from the fans Chapter 5 Field replaceable units 87 11 12 13 14 15 Replace any adapters that were removed in step 5 see Installing an adapter pn page 42 n page 42 If you have other options to install do so now Replace the air baffle and air flow guide eem the frame support bracket see l Removing the frame support bracket on page 40 Replace the side cover see Installing the side cover on page 67 Reconnect the external cables and power cords then turn on the attached devices and the server Removing the system board Before you begin e Read Safety information on page 125 Review the information in System reliability considerations on page 36 Notes 1 When replacing the system board you must either update the system with the latest firmware or restore the pre existing firmware that the customer provides on a diskette or CD image It is recommended that the server be placed on its left side before performing t
136. is on Unplug the server and disconnect the power cord then disconnect all external cables Remove the side cover See l Removing the side cover on page 39 Remove the frame support bracket See l Removing the frame support bracket on page 40 Remove both adapter retaining brackets and the adapter in PCI adapter slot 1 see Installing an adapter on page 42 Disconnect the cables Remove the air flow guide and the air baffle from over the microprocessor Find the video adapter in the mini PCI type III slot on the system board and remove the video cable from the connector on the adapter Chapter 5 Field replaceable units 85 9 Usinga pair of pliers squeeze the stand off pins and pull the mini PCI card up and out of the slot 9 E ES Lo e A lo NO Wh Note The AGP Pro slot and PCI slot 1 must be empty for you to install a video adapter in the mini PCI Type III slot Install the video adapter before installing an optional PCI adapter Complete the following steps to replace the video adapter in the mini PCI type III slot of your server 1 Review Safety information on page 125 and Installation guidelines on page 36 Turn off the server and all attached devices Disconnect all power cords then disconnect all external cables Remove the side cover see l Removing the si
137. k 5 System Board number refers to the RAID logical array UE 217 XXX 001 Failed BIOS Fixed Disk test Fixed Disk 2 Note If RAID is configured the fixed disk System Board number refers to the RAID logical array A 264 XXX ONN Failed Tape Drive test 1 Tape Cartridge if user executed the Read Write Tape Drive test failure code of XXX 256 2 SCSI or Power Cable connected to tape drive with SCSI ID NN 3 Tape Drive with SCSI ID NN Refer to the Help and Service Information appendix of the tape drive s User Guide 4 System Board or SCSI Controller Run SCSI Controller Diagnostic to determine if the SCSI bus is functioning properly 264 XXX 999 Errors on multiple tape drives see error text for more info See error messages text in the PC Doctor error log for detailed information on each individual tape drive error 301 XXX 000 Failed Keyboard test 405 XXX 000 Failed Ethernet test on NM Keyboard System Board 1 Verify that Ethernet is not disabled in BIOS controller on the System Board 2 System Board 405 XXX AON Failed Ethernet test on 1 ForA 0 system board adapler slotA 2 For A gt 0 adapter in PCI slot A 415 XXX 000 Failed Modem test 1 Cable Note Ensure modem is present and attached to server 2 Modem 3 System Board Error symptoms You can use the error symptom table to find solutions to problems that have definite symptoms If you cannot find the problem
138. k drive activity light is flashing the drive is being accessed Note If your server is configured for RAID operation using the integrated SCSI controller with RAID capabilities or an optional ServeRAID controller you might need to reconfigure your disk arrays after installing hard disk drives See the ServeRAID documentation on the BM ServeRAID Support CD for additional information on RAID operation and complete instructions for using ServeRAID Manager 6 If you are installing additional hot swap hard disk drives do so now otherwise continue with step 7 Make sure that the side cover is unlocked then insert the hot swap lock bar into the slots on the front bezel and rotate it to the locked position 8 Hold the hot swap lock bar in the closed position lock the side cover key lock and close the server door The hot swap drive backplane controls the SCSI IDs for the internal hot swap drive bays The SCSI ID for each hot swap hard disk drive is printed on the hot swap lock bar Table 6 on page 50 lists the SCSI IDs for the hard disk drives and backplane that are connected to one channel in hot swap hard disk drive models In the typical configuration the standard hard disk drives and backplane are connected to channel A Chapter 4 Installing options 49 Table 6 SCSI IDs for standard hot swap hard disk drives and backplane Device SCSI ID Drive bay 9 0 Drive bay 8 1 Drive bay 7 2 Drive bay 6 3 Driv
139. l You will need these numbers when you register your server with IBM The information label containing the serial number machine type model number and agency marks for your server is located on the bottom of the server Related publications This Hardware Maintenance Manual and Troubleshooting Guide contains information to help you solve the problem yourself or to provide helpful information to a service technician In addition to this Hardware Maintenance Manual and Troubleshooting Guide the following xSeries 225 Type 8647 documentation is provided with your server Installation Guide This printed publication contains setup and installation instructions Hack Installation Instructions This printed publication contains the instructions to install your server in a rack Safety Book This multilingual publication is provided in Portable Document Format PDF on the IBM xSeries Documentation CD It contains translated versions of the caution and danger statements that appear in the documentation for your server Each caution and danger statement has an assigned number which you can use to locate the corresponding statement in your native language User s Guide This publication is provided in PDF on the IBM xSeries Documentation CD It contains general information about your server including information about features how to configure your server how to use the ServerGuide Setup and Installation CD and how to get help
140. l the error messages that were issued during POST To view the contents of the error logs start the Configuration Setup Utilit program then select Error Logs from the main menu See Viewing the System Error log on page 25 for more information 20 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide ServerGuide error symptoms ServerGuide error symptoms are explained at ServerGuide error symptoms on page 22 22 Diagnostic programs and error messages The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD These programs are the primary method of testing the major components of your server See Diagnostic programs error codes and messages on page 22 for more information Customized support page You can create a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable files In addition you can choose to receive electronic mail e mail notifications whenever new information becomes available about your registered products After you register and profile your xSeries products you can diagnose problems using the IBM Online Assistant and you can participate in the IBM discussion forum For more detailed information about registering and creating a customized profile for your IBM products go to the following addresses on the Web httpz www ibm com pc regist
141. leshooting chart continued Ethernet controller FRU actions problem The Ethernet controller Check the following stopped working when Make sure that the cable is connected to the Ethernet controller another adapter was e Make sure that your PCI system BIOS code is current added to the server Reseat the adapter Determine if the interrupt IRQ setting assigned to the Ethernet adapter is also assigned to another device in the system Use the Configuration Setup Utility program to determine if this is the case Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet adapter or the other device Reseat or replace the adapter The Ethernet controller Check the following stopped working without Try a different connector on the hub apparent cause Reinstall the device drivers See your operating system documentation and the ServerGuide information Reseat or replace the adapter Ethernet controller messages The integrated Ethernet controller might display messages from certain device drivers The latest information available concerning these messages will be made available at the IBM Support Web site at http www ibm com pc support Chapter 3 Diagnostics 31 32 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Ch
142. ll Models Filler bezel 2 Blank bezel 2 Fan 80 mm duct assembly all models Front adapter support all models Support bracket assembly all models Cover side top all models Heat sink all models Microprocessor 400 2 0 models 22X 2AX 22G Microprocessor 533 2 4 models 32X 3AX 3BX 32G 3CG Microprocessor 533 2 67 models 42G 42X 4AX 4BX 4CG Microprocessor 533 2 8 models 52G 52X 5AX 5BX 5CG System board all models Memory 128 MB PC2100 ECC DIMM models 22X 32X 22G 32G 42X 42G 52X 52G Memory 512 MB PC2100 ECC DIMM models 2AX SAX 3BX 3CG 4AX 4BX 4CG 5AX 5BX 5CG Rear adapter retaining bracket all models Air baffle Alcohol wipe kit all models Battery 3 0 V Bezel door assembly all models Bezel front all models Bezel kit all models Plug front Plug USB Cable 1 drop Ultra 320 SCSI hot swap backplane models 2AX SAX 3BX 3CG 4AX 4BX 4CG 5AX 5BX 5CG Cable 4 drop Ultra 320 SCSI models 22X 32X 22G 32G 42X 42G 52X 52G Cable 2 drop ATA 66 all models Cable CD ROM audio all models Cable diskette drive all models Cable interposer CB models 2AX 3AX 4AX 5AX Cable video all models 118 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide FRU No 59P4820 32P8503 19K5548 33P3207 33P3211 76H4091 59P4791 24P3704 24P3704 59P4906 00N7082 59P4888 19K4936 59P4831 59P4824 25P6
143. ll front bezel reinstall the side cover reconnect all the cables that you disconnected earlier and for certain options run the Configuration Setup Utility program Follow the instructions in this section Attention For proper cooling and airflow replace the side cover before or shortly after turning on the server Operating the server for extended periods of time over 30 minutes with the server cover removed might damage server components Note If you have just plugged the power cords of your server into electrical outlets you will have to wait approximately 20 seconds before pressing the power control button Replacing the bezel Complete the following steps to replace the front bezel 1 Insert the two tabs on the bottom of the front bezel into the matching holes on the server chassis 2 Push the top of the front bezel toward the server until the two tabs at the top of the front bezel snap into place 3 For hot swap hard disk drive models make sure the side cover is unlocked then insert the hot swap lock bar into the slots on the bezel and rotate it to the locked position The hot swap lock bar locks when you lock the side cover key lock Installing the side cover If you removed the frame support bracket or front bezel reinstall them before you replace the side cover See Removing the frame support bracket on page 40 and Replacing the bezel Chapter 4 Installing options 67 Note The rear adapter reta
144. m is being properly cooled see System temperature level critical board is over reliability considerations on page 36 temperature 2 Replace board System shutoff due to CPU x over b E 1 Ensure that the system is being properly cooled see System temperature level critical CPU x is over reliability considerations on page 36 temperature 2 Replace CPU x System shutoff due to CPU x under Ambient temperature must be within normal operating specifications temperature level critical CPU xis under seelFeatures and specifications on page 3 temperature System shutoff due to DASD temperature Ensure that the system is being properly cooled see System sensor x level critical DASD area reported temperature outside recommended operating range System shutoff due to high ambient Ambient temperature must be within normal operating specifications temperature level critical high ambient see Features and specifications on page 3 temperature System shutoff due to system board Ambient temperature must be within normal operating specifications under temperature level critical system see Features and specifications on page 3 board is under temperature DASD checkout Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician Message Action Hard drive x removal detected Information only take actio
145. m the System Security choice you can set change and delete a power on password and an administrator password The System Security choice is on the full Configuration Setup menu only If you set only a power on password you must type the power on password to complete the system startup and you have access to the full Configuration Setup Utility menu An administrator password is intended to be used by a system administrator it limits access to the full Configuration Setup Utility menu If you set only an administrator password you do not have to type a password to complete the System startup but you must type the administrator password to access the Configuration Setup Utility menu If you set a power on password for a user and an administrator password for a system administrator you can type either password to complete the system startup A system administrator who types the administrator password has access to the full Configuration Setup Utility menu the system administrator can give the user authority to set change and delete the power on password A user who types the power on password has access to only the limited Configuration Setup Utility menu the user can set change and delete the power on password if the system administrator has given the user that authority 10 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide If you forget the power on password you can regain access to the server in any
146. mes de t l communication et aux modems sauf instruction contraire mentionn e dans les proc dures d installation et de configuration Lorsque vous installez ou que vous d placez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Connexion D connexion 1 Mettez les unit s hors tension 1 Mettez les unit s hors tension 2 Commencez par brancher tous les 2 D branchez les cordons d alimentation cordons sur les unit s des prises 3 Branchez les c bles d interface sur des 3 D branchez les c bles d interface des connecteurs connecteurs 4 Branchez les cordons d alimentation sur 4 D branchez tous les c bles des unit s des prises 5 Mettez les unit s sous tension Appendix B Related service information 141 Notice n 2 ATTENTION Remplacez la pile au lithium usag e par une pile de r f rence identique exclusivement voir la r f rence IBM ou par une pile quivalente recommand e par le fabricant Si votre syst me est dot d un module contenant une pile au lithium vous devez le remplacer uniquement par un module identique produit par le m me fabricant La pile contient du lithium et pr sente donc un risque d explosion en cas de mauvaise manipulation ou utilisation Ne la jetez pas l eau Nel exposez pas une temp rature sup rieure 100 C Ne c
147. n Start Options Select this choice to view or change the start options Changes in the start options take effect when you restart the server You can set keyboard operating characteristics such as the keyboard speed and you can specify whether the server starts with the keyboard number lock on or off You can enable the server to run without a diskette drive monitor or keyboard The startup sequence specifies the order in which the server checks devices to find a boot record The server starts from the first boot record that it finds If your server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions You can also specify whether the integrated SCSI controller or a PCI SCSI adapter has boot precedence If you enable the boot fail count the BIOS default settings will be restored after three consecutive failures to find a boot record You can enable a virus detection test that checks for changes in the boot record when the server starts Advanced Setup Select this choice to change settings for advanced hardware features Important The server might malfunction if these options are incorrectly configured Follow the instructions on the screen carefully Power Management Setup Select this choice to enable or disable system power settings This includes automatic power on settings such as the Wake on LAN feature Chips
148. n Typical operating system installation Setting up or updating multiple servers Installing your operating system without ServerGuide Using ServeRAID Manager Using the LSI Logic Configuration Utility program gt Starting the LSI Logic Configuration Utility program Formatting a SCSI hard disk drive OE Configuring the Gigabit Ethernet controller Chapter 3 Diagnostics General checkout Checkout procedure Diagnostic tools overview mi POST error codes and messages Error logs Viewing error logs from the Configuration Setup Utility program Viewing error logs from diagnostic programs ServerGuide error symptoms Small computer system interface messages 8 Diagnostic programs error codes and messages Text messages Starting the diagnostic programs System board error LEDs Diagnostic error code tables Recovering from a POST BIOS update failure Erasing a lost or forgotten password eae CMOS Power checkout Troubleshooting the Ethernet controller i Network connection problems Ethernet controller troubleshooting chart Ethernet controller messages Chapter 4 Installing options Major components of the IBM server xSeries 225 Type 8647 Copyright IBM Corp 2002 System board System board internal cable connectors System board external cable connectors System board error LEDs Installation guidelines System reliability considerations Server power features Turning on the
149. n CD and view the online overview Not all features are supported on all server models The ServerGuide program requires a supported IBM server with an enabled startable bootable CD ROM drive In addition to the ServerGuide Setup and Installation CD you must have your operating system CD to install your operating system The ServerGuide program has the following features Sets system date and time Detects an installed SCSI RAID adapter or controller and runs the SCSI RAID configuration program Does not apply to the integrated SCSI controller with RAID capabilities Updates the licensed internal code firmware level without diskettes Checks the system BIOS code and microcode firmware levels of supported options to determine whether a later level is available from the CD You can perform updates without using diskettes Provides the Performance Optimizer program to easily tune your SCSI RAID adapter settings for your server environment Creates a System Partition on the default drive You can run server specific utility programs after setup Detects installed hardware options and provides updated device drivers for most adapters and devices Creates a setup replication diskette for replicating setup selections for other servers of the same model Provides diskette free installation for supported operating systems Provides a replicated installation path for multiple installations of supported operating system
150. n LED Panel 180 XXX 002 Failed Diagnostics LED panel test System board 180 XXX 003 Failed System Board LED test System board 180 XXX 005 Failed SCSI Backplane LED test ON SCSI Backplane SCSI Backplane Cable System Board 201 XXX ONN Failed Memory test see Installing memory modules on page 55 D DIMM Location slots 1 4 where NN DIMM location Note NN 1 DIMM 1 NN 2 DIMM 2 NN 3 DIMM 3 NN 4 DIMM 4 System Board 201 XXX 999 Multiple DIMM failure see error text ND a See error text for failing DIMMs System Board 202 XXX 001 Failed System Cache test N a Microprocessor 1 System Board 202 XXX 002 Failed System Cache test N a Microprocessor 2 System Board 206 XXX 000 Failed Diskette Drive test puo D Try test with another diskette Cable Diskette Drive System Board 214 XXX 000 Failed Diskette Drive test Po m Try test with another diskette Cable Diskette Drive System Board Chapter 6 Symptom to FRU index 101 Error Code Symptom FRU Action 215 XXX 000 Failed IDE CD ROM test 1 Try test with a different CD 2 CD ROM Drive Cables 3 CD ROM Drive 4 System Board 217 198 XXX Could not establish drive parameters _ Check cable and termination 2 SCSI backplane 3 Fixed disk 217 XXX 000 Failed Fixed Disk test 1 Fixed Disk 1 Note If RAID is configured the fixed dis
151. n a safe place Removing the frame support bracket When working with some devices such as hard disk drives adapters and memory modules you must first remove the frame support bracket to access the device 40 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Complete the following steps to remove the frame support bracket Te Review Safety information beginning on page and Installation guidelines on page 36 Remove the side cover Removing the side cover on page 39 Pull out on the rear end of the frame support bracket approximately 150 mm 6 in Disengage the front end of the frame support bracket from the server and set the bracket aside To reinstall the frame support bracket reverse the previous steps Working with adapters Your server comes with adapter connectors or slots The standard video adapter is installed in mini PCI slot 6 PCI6 You can install up to five additional optional adapters in PCI slot 1 PCI1 and PCI X slots 2 through 5 PCI2 through PCI5 See System board on page 34 for the locations of expansion slots on the system board Adapter considerations Before you install an adapter review the following information Read the documentation that comes with your operating system Locate the documentation that comes with the adapter and follow those instructions in addi
152. n as appropriate level critical hard drive x has been removed 112 BM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Host built in self test BIST Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician Message Action Host fail level informational built in self test for the host failed 1 2 Reseat the microprocessor Replace the microprocessor Bus fault messages Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician Bus fault messages Failure reading 12C device Check devices on bus 0 Message Action 1 If installed reseat the I2C cable between Remote Supervisor Adapter in PCI slot 1 J14 and the Remote Supervisor Adapter connector on the system board Memory DIMMs System board Failure reading 12C device Check devices on bus 1 Failure reading 12C device Check devices on bus 2 Po DN Reseat the I2C cable between the operator information panel and system board J22 Operator information panel System board Reseat the cable between system board and the power supply power cage assembly if installed J10 Power cage assembly if installed Power supply System board Failure reading 12C device Check devices on bus 3 2 3 Reseat the
153. n herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2002 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp Copyright IBM Corp 2002 159 Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both Active Memory Predictive Failure Analysis Active PCI PS 2 Active PCI X ServeRAID Alert on LAN ServerGuide C2T Inteconnect ServerProven Chipkill TechConnect EtherJet ThinkPad e business logo Tivoli FlashCopy Tivoli Enterprise IBM Update Connector Intellistation Wake on LAN Light Path Diagnostics XA 32 NetBAY XA 64 Netfinity X Architecture NetV
154. nderside of the top rear of the chassis and slide the power supply toward the rear of the chassis Secure the power supply to the rear of the chassis with the four screws Front fan Before you begin Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the front fan complete the following steps 1 Turn off the server if it is on 2 Unplug the server and disconnect the power cord then disconnect all external cables 3 Remove the side cover See l Removing the side cover on page 39 4 Remove the frame support bracket See Removing the frame support bracket on page 40 5 Remove the fan cable from the system board 82 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 6 Remove the adapter support bracket and fan housing 7 Use side cutters to cut the four rubber extensions on the adapter support bracket Rubber extensions 8 Gently pry the fan away from the adapter support bracket and lift it up and out To install the new front fan assembly complete the following steps 1 Place the fan in position on the adapter support bracket 2 Guide the rubber extensions through the apertures 3 Use needle nosed pliers to pull the extensions through the apertures Chapter 5 Field replaceable uni
155. nstallation guidelines on page 36 2 Turn off the server and all attached devices Disconnect all power cords then disconnect all external cables 4 Unlock the side cover then pull the cover release latch away from the server and push the cover toward the rear of the server Lift the side cover off the server and set it aside Cover release latch Key lock Chapter 4 Installing options 39 Attention For proper cooling and airflow replace the cover before turning on the server Operating the server with the cover removed might damage server components Removing the front bezel When working with some devices such as additional optical drives you must first remove the front bezel to access the device Complete the following steps to remove the front bezel 1 Remove the side cover see Removing the side cover on page 39 2 For hot swap hard disk drive models a Open the server door b Rotate the hot swap lock bar forward and remove it from the bezel see the illustration on page 48 If the hot swap lock bar will not rotate press the top of the hot swap lock bar to release the lock mechanism 3 Locate the bezel release lever then press the bezel release lever toward the front of the server 4 Pull the top of the bezel away from the chassis then push the bezel down to disengage the bottom tabs 5 Remove the bezel from the server and store the bezel i
156. oblem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem suspect the system board If you suspect a networking problem and all the system tests pass suspect a network cabling problem external to the system Problem determination tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions 114 Machine type and model Microprocessor or hard disk upgrades Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked f it has been working what changes were made prior to it failing ls this the original reported failure Diagnostics version Type and version level Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Note To eliminate confusion identical systems are considered identical only if they Are the exact machine type and models Have the same BIOS level Have the same adapters attachments in the same locations Have the same address jumpers terminators cabling
157. on the system board Integrated functions Support for IBM Remote Supervisor Adapter Broadcom 5703 10 100 1000 Ethernet controller on the system board with RJ 45 Ethernet port Two serial ports One parallel port Integrated SCSI controller with RAID capabilities and two Ultra320 SCSI ports one internal one optional external Four Universal Serial Bus USB v2 0 ports two on front and two on rear of enclosure Keyboard port Mouse port Audio ports rear Line out Mic Line in ATA 100 dual channel IDE controller ATI Rage XL video mini PCI Compatible with SVGA and VGA 8 MB video memory error LEDs Fans Memory Microprocessors Power supplies Hot swap some models Standard Two 350 watt output 115 230 V ac for redundancy Non hot swap some models Standard One 425 watt output 115 230 V ac Electrical input Sine wave input 50 or 60 Hz required Input voltage and frequency ranges automatically selected Input voltage low range Minimum 100 V ac Maximum 127 V ac Input voltage high range Minimum 200 V ac Maximum 240 V ac Input kilovolt amperes kVA approximately Minimum 0 15 kVA all models Maximum 0 80 kVA with standard power supply 0 62 kVA with optional redundant hot swap power supplies Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 3
158. onnector IDE2 f you have only one IDE device on a cable it must be set as a master device e If two IDE devices are used on a single cable one must be designated as the master device and the other as the subordinate device otherwise the server might not recognize some of the IDE devices The master and subordinate designation is determined by switch or jumper settings on each IDE device The following cables are provided Power cables Four wire power cables connect the drives to the power supply At the end of these cables are plastic connectors that can be attached to different drives these connectors vary in size Signal cables Signal cables are typically flat cables also called ribbon cables that connect IDE SCSI and diskette drives to the system board Two or three types of signal cable come with your server IDE The wider IDE signal cable has three connectors One of these connectors is attached to the drive one is a spare and the third is attached to the primary or secondary IDE connector on the system board The spare connector can be used to connect an additional IDE drive to your server The CD ROM drive is attached to an ATA 100 signal cable ATA 100 signal cables are color coded The blue connector is attached to the system board The black connector is attached to the master IDE device The gray middle connector is attached to the subordinate IDE device Diskette drive The narrower signal cable ha
159. ort configuration error Run the Configuration Setup Utility program System board System board 11XX System board serial port 1 or 2 1 Run the Configuration Setup Utility program error 2 System board 1762 Hard drive configuration error IDE 4 Hard disk drive only 2 Hard disk cables 3 Run the Configuration Setup Utility program 4 System board Chapter 6 Symptom to FRU index 107 service technician System replaceable units on page 118 to determine which components should be replaced by a field Error code symptom FRU action 178X Hard drive error IDE only 1 Hard disk cables 2 Hard disk adapter 3 Hard disk drive 4 System board 1800 No more hardware interrupt 1 Run the Configuration Setup Utility program available for PCI adapter 2 Remove adapter 1801 No more ROM space available for 4 Run the Configuration Setup Utility program PIC adapter 2 Remove adapter 3 Disable the adapter BIOs and run the Configuration Setup Utility program 1962 Drive does not contain a valid boot sector Verify that a startable operating system is installed Run diagnostics Hard disk drive SCSI backplane Cable System board oa ron gt 2462 Video configuration error System board 5962 IDE CD ROM drive configuration 1 Run the Configuration Setup Utility program Son 2 CD ROM drive 3 CD ROM power ca
160. oss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal Nunca ligue qualquer equipamento quando existir evid ncia de danos por fogo gua ou na estrutura Desconecte cabos de alimenta o sistemas de telecomunica o redes e modems antes de abrir as tampas dos dispositivos a menos que especificado de maneira diferente nos procedimentos de instala o e configura o Conecte e desconecte cabos conforme descrito na seguinte tabela ao instalar ou movimentar este produto ou os dispositivos conectados ou ao abrir suas tampas Para Conectar Para Desconectar DESLIGUE Tudo 1 DESLIGUE Tudo 2 Primeiramente conecte todos os cabos 2 Primeiramente remova os cabos de aos dispositivos alimenta o das tomadas 3 Conecte os cabos de sinal aos 3 Remova os cabos de sinal dos conectores conectores 4 Conecte os cabos de alimenta o s 4 Remova todos os cabos dos dispositivos tomadas 5 LIGUE os dispositivos 132 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Instrucao 2 CUIDADO Ao substituir a bateria de litio utilize apenas uma bateria IBM N mero de Peca 33F8354 ou uma bateria de tipo equivalente recomendada pelo fabricante Se o seu sistema possui um m dulo com uma bateria de litio substitua o apenas pelo mesmo tipo de m dulo do mesmo fabricante A bateria cont m l tio e pode explodir se nao for utilizada manuseada
161. ou are installing This section describes a typical ServerGuide operating system installation Note Features and functions can vary slightly with different versions of the ServerGuide program 1 After you have completed the setup process the operating system installation program starts You will need your operating system CD to complete the installation 2 The ServerGuide program stores information about the server model service processor hard disk drive controllers and network adapters Then the program checks the CD for newer device drivers This information is stored and then passed to the operating system installation program 3 With some operating system installations you can create an operating system replication diskette for setting up additional servers This diskette contains the Internet protocol IP address server name and other selections 4 The ServerGuide program presents operating system partition options that are based on your operating system selection and the installed hard disk drives 5 If you are installing the operating system from diskette the ServerGuide program lists the diskettes that you must create and the optional diskettes that you might want to create The diskettes that you can create are the device driver diskettes for the installed adapters or controllers 6 The ServerGuide program prompts you to insert your operating system CD and restart the server At this point the installation program
162. ponents should be replaced by a field service technician Error code symptom FRU action 062 Three consecutive boot failures using 1 Run the Configuration Setup Utility program the default configuration 2 Battery 3 System board 4 Microprocessor 101 102 106 Timer tick interrupt failure System board 102 Timer 2 test failure System board 106 Diskette controller error System board 129 Internal cache L1 error 1 Optional microprocessor 2 Microprocessor 151 Real time clock error 1 Run diagnostics 2 Battery 3 System board 161 Real time clock battery error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 162 Device configuration error 1 Run the Configuration Setup Utility program Note Be sure to load the default settings 2 Batt and any additional desired settings then i ii N save the configuration 3 Failing device 4 System board 163 Real time clock error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 164 Memory configuration changed 1 Run the Configuration Setup Utility program 2 DIMM 3 System board 175 EEPROM CRC 1 damaged System board 184 Power on password damaged 1 Run the Configuration Setup Utility program 2 System board 185 db startup sequence information 4 Run the Configuration Setup Utility program corrupted 2 System board 187 VPD serial number not set 1 Set serial number in the Configuration Setup Utility
163. pply handle is in the open position then slide the power supply all the way into the chassis before placing the power supply handle into the locked position 4 If the server is not on turn on the server 5 Verify that the dc power LED and the ac power LED on the power supply are lit indicating that the power supply is operating properly 64 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Replacing the battery IBM has designed this product with your safety in mind The lithium battery must be handled correctly to avoid possible danger If you replace the battery you must adhere to the following instructions Note In the U S call 1 800 IBM 4333 for information about battery disposal If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a proper manner To order replacement batteries call 1 800 772 2227 within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM reseller or IBM marketing representative Note After you replace the battery you must reconfigure your server and re
164. r USB ports and devices are disabled during power on self test POST If you connect a USB keyboard that has a mouse port the keyboard emulates a mouse and you cannot disable the mouse settings in the Configuration Setup Utility program Chapter 4 Installing options 73 Video connector The super video graphics array SVGA video adapter is installed in mini PCI slot 6 on the system board There is one video connector on the rear of the server Use the video connector to connect a monitor or other display The following illustration shows an industry standard 15 pin analog video connector on the rear of the server 74 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Chapter 5 Field replaceable units The following information describes procedures for removing and installing certain components inside the system Only a qualified service technician is authorized to replace the components described in this section Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See the parts listing in System replaceable units on page 118 to determine if the component being replaced is a customer replaceable unit CRU or a FRU Note Before servicing this system read Installation guidelines on page 36 and Safety information on page 125 Power button Before you begin Read the Installation guidelines on
165. r c d es d un num ro Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la pr sente section Par exemple si une consigne de type Attention est pr c d e du chiffre 1 ses traductions sont galement pr c d es du chiffre 1 dans la pr sente section Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Notice n 1 DANGER Le courant lectrique passant dans les c bles de communication ou les cordons t l phoniques et d alimentation peut tre dangereux Pour viter tout risque de choc lectrique Ne manipulez aucun c ble et n effectuez aucune op ration d installation d entretien ou de reconfiguration de ce produit au cours d un orage Branchez tous les cordons d alimentation sur un socle de prise de courant correctement c bl et mis la terre Branchez sur des socles de prise de courant correctement c bl s tout quipement connect ce produit Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface Ne mettez jamais un quipement sous tension en cas d incendie ou d inondation ou en pr sence de dommages mat riels Avant de retirer les carters de l unit mettez celle ci hors tension et d connectez ses cordons d alimentation ainsi que les c bles qui la relient aux r seaux aux syst
166. r fasteners screws or rivets have not been removed or tampered with Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the server the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product Avoid contact with other people Wear a grounded wrist strap against your skin to eliminate static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those in the following list to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the
167. r supply Power cage assembly if installed System board set switch 7 of SW1 to bypass the power switch see System board on page 34 AC good LED DC good LED Description FRU action off Off No power to system or ac 1 Check ac power to the system problem 2 Power supply On Off Standby mode or dc 1 Check system board cable connectors J4 problem and J10 Move switch 7 of SW 1 to bypass power control If the dc good LED is lit press Ctrl Alt Delete Watch the screen for any POST errors Check the System Error Log for any listed problems If the system starts with no errors a Power switch assembly b System board 2 Remove the adapters and disconnect the cables and power connectors to all internal and external devices Turn on the system If the dc good LED is lit replace the adapters and devices one at a time until you isolate the problem 3 Power supply 4 Power cage assembly if installed 5 System board Chapter 6 Symptom to FRU index 105 System replaceable units on page 118 service technician AC good LED DC good LED Description FRU action On On N A to determine which components should be replaced by a field Power is working properly POST error codes In the following error codes X can be any number or letter Note Seel System replaceable units on page 118 to determine which com
168. ring normal server operations a software error might be the cause If you suspect a software problem see the information that comes with the software package Viewing the test log When the tests are completed you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log Notes 1 You can view the test log only while you are in the diagnostic programs When you exit the diagnostic programs the test log is cleared saved test logs are not affected To save the test log so that you can view it later click Save Log on the diagnostic programs screen and specify a location and name for the saved log file 2 To save the test log to a diskette you must use a diskette that you have formatted yourself this function does not work with preformatted diskettes If the diskette has sufficient space for the test log the diskette may contain other data Viewing the System Error log You can also view the System Error log from the diagnostic programs See the instructions in Viewing error logs from diagnostic programs on page 22 Chapter 3 Diagnostics 25 System board error LEDs The following illustration shows the location of the error LEDs on the system board You might need to refer to this illustration when solving problems with the server FPP PP I PHHH HH Fan 1 error LED D2
169. rives being used in the server should have the same speed rating mixing speed ratings will cause all drives to operate at the lower speed 1 Review Safety information on page 125 and Installation guidelines on 2 Open the server door 3 Remove the hot swap lock bar a Unlock the side cover lock b Rotate the hot swap lock bar forward and remove it from the bezel If the hot swap lock bar will not rotate press the top of the hot swap lock bar to release the lock mechanism 4 Remove the filler panel from one of the empty hot swap bays by inserting your finger into the depression at the left side of the filler panel and pulling it away from the server 48 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 5 Install the hard disk drive in the hot swap bay a b C d Ensure that the tray handle is open that is perpendicular to the drive Align the drive assembly with the guide rails in the bay Gently push the drive assembly into the bay until the drive stops Push the tray handle to the closed locked position Filler panel Drive tray assembly Drive tray handle Hot swap in open position lock bar e Check the hard disk drive status indicator to verify that the hard disk drive is operating properly If the amber hard disk drive status light for a drive is lit continuously that drive is faulty and needs to be replaced If the green hard dis
170. rketing representative or authorized reseller Input output ports Connect optional external devices to the connectors on the front and rear of the server Your server has the following input output I O connectors Three audio line in line out and microphone One Ethernet RJ 45 One keyboard One mouse Chapter 4 Installing options 69 One parallel Two serial Four universal serial bus USB v 2 0 One video The following illustration shows the locations of these connectors Power cord connector Mouse Keyboard USB2 USB 1 Serial 1 Parallel Serial 2 Ethernet Line out green o Line in blue Mic pink Video SCSI knockout The following sections describe these connectors If you have an optional Remote Supervisor Adapter system management adapter installed in PCI slot 1 your server also has an additional Ethernet connector an additional serial connector and an Advanced System Management ASM Interconnect connector See the documentation that comes with the Remote Supervisor Adapter for more information about the ASM Interconnect network Audio connectors The audio connectors are used to connect external audio equipment to the server Line out green Line in blue Mic pink Line out green The server sends au
171. rme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwan electrical emission statement
172. rn on the server If the server starts up successfully replace adapters and devices one at a time until the problem is isolated If the server does not start up from the minimal configuration replace FRUs of minimal configuration one at a time until the problem is isolated use this method it is important to know the minimum configuration required for a system to start see page Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the 10 100 1000 Mbps Ethernet controller Network connection problems If the Ethernet controller cannot connect to the network check the following conditions Make sure that the cable is installed correctly The network cable must be securely attached at all connections If the cable is attached but the problem remains try a different cable If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps you must use Category 5 or higher cabling Determine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub Chapter 3 Diagnostics 29 Check the Ethernet controller LEDs on the rear of the server These LEDs indicate whether a problem exists with the connector cable or hub The Ethernet transmit receive activity LED on the rear of the server is lit when the Ethernet controller sends or rec
173. roller with RAID capabilities and forces PCI X slots 4 and 5 to 66 MHz The optional IBM Remote Supervisor Adapter can be installed only in PCI slot 1 Use the ribbon cable that comes with this adapter to connect it to the Remote Supervisor Adapter connector JMGT1 on the system board The optional ServeRAID 5i controller can be installed only in PCI X slot 4 and must use the 3 U bracket that comes preinstalled on the controller To provide failover protection an optional Ethernet adapter can be installed only in PCI X slots 2 through 5 The server scans the AGP slot mini PCI slot 6 PCI expansion slot 1 and PCI X expansion slots 2 through 5 to assign system resources Then the server starts the PCI devices in the following order if you have not changed the default startup sequence AGP slot mini PCI slot 6 PCI expansion slot 1 system board integrated drive electronics IDE or SCSI devices including optional ServeRAID 5i controller and then PCI X expansion slots 2 through 5 For a list of supported options for your server go to http www ibm com pc support on the World Wide Web Installing an adapter 42 Note You can install an optional ServeRAID 5i controller only in PCI X slot 4 Slot 4 is the only PCI X slot that supports the ServeRAID 5i controller requirements Install the ServeRAID 5i controller using the 3 U bracket that comes preinstalled on the controller See the documentation that comes with the ServeRAID 5i
174. romversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden da alle Netzkabel aus den Netzsteckdosen herausgezogen wurden 2 gt 1 7 sp Hinweis 23 A ACHTUNG Keine Gegenst nde die mehr als 50 kg wiegen auf Rack Einheiten ablegen IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Importante Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione Ad esempio se un avviso di attenzione inizia con il numero 1 la relativa versione tradotta presente in questa sezione con la stessa numerazione Prima di eseguire una qualsiasi istruzione accertarsi di leggere tutti gli avvisi di attenzione e di pericolo Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare il pericolo di scosse elettriche e Non collegare o scollegare i cavi non effettuare l installazione la manutenzione o la riconfigurazione di questo prodotto durante i temporali Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicur
175. roprocessor on page 57 Chapter 5 Field replaceable units 77 Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor The thermal grease must be replaced any time the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease Note Read Safety information on page 125 Review the information in System reliability considerations on page 36 Complete the following steps to replace damaged or contaminated thermal grease on the microprocessor and heat sink 1 Place the heat sink on a clean work surface 2 Remove the cleaning pad from its package and unfold it completely 3 Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink Note Be sure that all of the thermal grease is removed 4 Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor then dispose of the cleaning pad after all of the thermal grease is removed 0 01 ML of thermal grease Microprocessor 5 Use the thermal grease syringe to place 16 uniformly spaced dots of 0 01ML each on the top of the microprocessor 6 Install the heat sink onto the microprocessor as described in and heat sink on page 77 Hot swap hard disk drive cage Before you begin e Read Safety information on page 125 Review the information in System
176. rt bracket see l Removing the frame support bracket on page 40 5 Locate the DIMM connectors on the system board Determine the connectors into which you will install the DIMMs Install the DIMMs in the order shown in the following table Table 7 DIMM installation sequence Pair DIMM connectors Diagnostic reference First DIMM 3 and DIMM 4 Bank 2 Second DIMM 1 and DIMM 2 Bank 1 6 Open the retaining clips and if necessary remove any existing DIMM 7 Touch the static protective package containing the DIMM to any unpainted metal surface on the server Then remove the new DIMM from the package 8 Gently open the retaining clip on each end of the DIMM slot Turn the DIMM so that the pins align correctly with the connector 56 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 9 Insert the DIMM into the connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly installed Open the retaining clips remove the DIMM then reinsert it 10 If you have other options to install or remove do so now 11 Replace the frame s
177. rt bracket see l Removing the frame support bracket pn page 40 n page 40 15 Replace the side cover see Installing the side cover on page 67 16 Reconnect the external cables and power cords then turn on the attached devices and the server Installing a 5 25 inch removable media drive Your server comes with one integrated drive electronics IDE CD ROM drive The CD ROM drive bay supports a 5 25 inch half high removable media drive You can install an additional 5 25 inch half high removable media drive in bay 2 A three drop power cable comes with your server Use this cable to connect power to the removable media drives Check the instructions that come with the drive to see if you need to set any switches or jumpers on the drive If you are installing a SCSI device be sure to set the SCSI ID for that device Verify that you have all the cables and other equipment specified in the documentation that comes with the drive Complete the following steps to install a removable media drive in bay 2 see Internal drive bays on page 46 Safety information on page 125 and Installation guidelines on 2 Turn off the server and all attached devices 3 Disconnect all power cords then disconnect all external cables 4 Remove the side cover see l Removing the side cover on page 39 52 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 5 Remove the front bezel
178. rveRAID documentation on the BM ServeRAID Support CD for information about configuring your disk arrays Connecting external options If you install an optional SCSI adapter or use channel B on the integrated SCSI controller for external devices you can attach external SCSI devices such as a SCSI storage expansion enclosure to your server To use channel B for external SCSI devices remove the SCSI knockout from the rear of the server and secure the free end of the channel B cable in the new opening You can attach additional external options to the input output I O connectors on the front and rear of your server See Input output ports for more information Complete the following steps to attach an external device 1 Review the safety information beginning on page Installation guidelines on page 36 and the documentation that comes with your options 2 Turn off the server and all attached devices 3 Follow the instructions that come with the option to prepare it for installation and to connect it to the server Note If you are attaching an external SCSI device see Ultra320 SCSI connector on page 72 n page 72 for information about SCSI cabling and SCSI IDs Installing the server in a rack An optional Tower to Rack Kit is needed to convert your server from a tower model to a rack model You can then install the server in a rack cabinet To order a Tower to Rack Kit for your server contact your IBM ma
179. s Includes an online README file with links to tips for your hardware and operating system installation Setup and configuration overview When you use the ServerGuide Setup and Installation CD you do not need setup diskettes You can use the CD to configure any supported IBM server model The ServerGuide program checks your system BIOS service processors and other system hardware to determine if system updates are available The setup program provides a list of tasks that are required to set up your server model On SCSI RAID servers you can run the SCSI RAID configuration program to create logical drives Note Features and functions can vary slightly with different versions of the ServerGuide program When you start the ServerGuide Setup and Installation CD the program performs the following tasks The ServerGuide program prompts you for your language country and keyboard layout This information is stored and later passed to the operating system installation program The ServerGuide program displays choices for running the configuration programs For example 12 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide The Express Configuration method runs the required programs for your server based on the hardware that is detected The Custom Configuration method displays all programs that are available for your server and you decide which programs to run The Replicated Conf
180. s two connectors One is attached to the diskette drive and the other is attached to the connector FDD1 on the system board SCSI A round SCSI cable connects SCSI devices to the integrated SCSI controller with RAID capabilities on the system board For hot swap models the maximum cable length that supports Ultra320 SCSI hard disk drives is 16 inches For more information about connecting SCSI devices see the SCSI documentation Installing memory modules You can increase the amount of memory in your server by installing memory modules Your server uses industry standard PC2100 double data rate DDR dual inline memory modules DIMMs Notes 1 The system board contains four DIMM connectors and supports two way memory interleaving 2 The DIMM options available for your server are 128 MB 256 MB 512 MB 1 GB and 2 GB Your server supports a minimum of 256 MB and a maximum of 8 GB of system memory 3 The amount of usable memory will be reduced depending on the system configuration A certain amount of memory must be reserved for system resources The BIOS will display the total amount of installed memory and the amount of configured memory Chapter 4 Installing options 55 4 Your server comes with two 128 MB or 256 MB DIMMS for a total of 512 MB or 1024 MB installed in the DIMM 3 and DIMM 4 memory connectors When you install additional DIMMs be sure to install them as a pair in DIMM connectors 1 and 2 5 DIMMs must
181. server Turning off the server Moving the stabilizing feet Removing the side cover Removing the front bezel Removing the frame support bracket Working with adapters Adapter considerations Installing an adapter Cabling an optional SCSI adapter Installing internal drives Internal drive bays Working with hot swap drives Installing a hot swap hard disk drive Installing non hot swap hard disk drives Installing a 5 25 inch removable media drive Power and signal cables for internal drives Installing memory modules Installing a microprocessor 2s Configuring the operating system Installing the microprocessor Installing a security rope clip Replacing a hot swap power supply Replacing the battery Completing the installation Replacing the bezel Installing the side cover Updating your server configuration Connecting external options Installing the server in a rack Input output ports Audio connectors Auxiliary device pointing device connector Ethernet RJ 45 connector Keyboard connector Parallel connector Serial connectors Ultra320 SCSI connector Universal Serial Bus connectors Video connector Chapter 5 Field replaceable units Power button Microprocessor and heat sink Thermal grease a Hot swap hard disk drive cage Hot swap backplane Non hot swap power supply Front fan ce is IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubl
182. set the system date and time Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Complete the following steps to replace the battery 1 Review the information beginning on page and Installation guidelines on page 36 2 Follow any special handling and installation instructions supplied with the replacement battery 3 Turn off the server and all attached devices Disconnect all power cords then disconnect all external cables Remove the side cover and frame support bracket see l Removing the side cover on page 39 D a Chapter 4 Installing options 65 6 Remove the adapter airflow guide a Rotate the front and rear adapter retention brackets to the open unlocked position b Slide the adapter airflow guide out of the guides on the air baffle and front adapter support bracket then remove it from the chassis 7 Remove any adapters that impede access to the battery 8 Remove the battery a Use a fin
183. sion slot screws The expansion slot Screws are stored on the back of the server next to slot 1 If you have other options to install do so now otherwise go to Completing the installation on page 67 Cabling an optional SCSI adapter You can install an optional SCSI adapter in your server to control the internal hard disk drives With a SCSI adapter installed you can configure the internal hard disk drives into disk arrays You can also cable a SCSI adapter to external hard disk drives See your SCSI adapter option documentation for complete instructions for installing a SCSI adapter in your server and for additional information about SCSI adapters 44 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Notes 1 This information in this section does not apply to the ServeRAID 5i controller which uses the integrated SCSI controller with RAID capabilities on the system board An optional SCSI adapter or cable option is required to connect external SCSI devices Complete the following steps to cable an optional SCSI adapter 1 2 3 Install the SCSI adapter see Installing an adapter on page 42 Connect the SCSI signal cable to the adapter and to one or more of the signal cable connectors to the rear of the SCSI devices Connect the SCSl activity indicator cable to the adapter and to the SCSI LED connector J18 on the system board See System board internal cable connectors on pag
184. skette drive cable 3 System board Integrated SP test failed System board System management test failed Remote Supervisor adapter if installed 1 2 System board CD ROM test failed 1 CD ROM drive 2 CD ROM drive cable 3 System board Ethernet test failed System board ServeRAID test failed RAID controller Tape drive test failed Tape drive BIOS timer test failed System board 104 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician Symptom to FRU list Symptom FRU action IRQ controller test tailed System board DMA channels test failed RAM refresh test failed System board System board Real time clock test failed System board LED test failed System board System board Cache test failed Microprocessor Keyboard test failed 1 Keyboard 2 System board Speaker test failed System board Mouse test failed 1 Mouse 2 System board Hot swap power supply LED errors Use the information in this section to solve power supply problems Note The minimum configuration required for the dc good light to be lit is Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician Powe
185. ssword and start the Configuration Setup Utility program At this time you can either delete the old password or set a new power on password If you do not change or delete the password the next time you start the server the original power on password will be reinstated 28 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 9 10 11 12 Power checkout Connect the server to a power source keyboard monitor and mouse Turn on the server The Configuration Setup Utility program starts Follow the instructions to erase the existing password or create a new password Select Save Settings and press Enter Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition Follow this general procedure for troubleshooting power problems 1 2 To Turn off the server and disconnect all ac power cords Check for loose cables in the power subsystem Also check for short circuits For example if there is a loose screw causing a short circuit on a circuit board Remove adapters and disconnect the cables and power connectors to all internal and external devices until the server is at the minimum configuration required to start the server see Minimum operating requirements on page Fos Reconnect all ac power cords and tu
186. tall the air baffle Install the adapter airflow guide a Rotate the front and rear adapter retention brackets to the open unlocked position b Slide the adapter airflow guide into the guides on the air baffle and front adapter support bracket then push it into place using care not to damage any cables c Rotate the front and rear adapter retention brackets to the closed locked position If you have other options to install or remove do so now Replace the frame support bracket see Removing the frame support bracket pn page 40 n page 40 Replace the side cover see Installing the side cover on page 67 Reconnect the external cables and power cords Turn on the attached devices and turn on the server Installing a security rope clip To help prevent theft you can add a security rope clip and cable to your server Complete the following steps to install a rope clip 1 2 3 Remove the side cover see Removing the side cover on page 39 Use a screwdriver to remove the two metal knockouts Insert the rope clip through the rear panel then attach and tighten the nuts Chapter 4 Installing options 61 4 Thread a cable through the rope clip and around an object that is not part of or permanently secured to the building structure or foundation and from which the cable cannot be removed Fasten the cable ends together with a lock After you add the security cable be certain it does not interf
187. tch and LED panel cable connector b Some cables might have two connectors for you to disconnect c See the system service label for system board connector locations Place a screwdriver against the bottom release latch of the power button and gently press upward and slide the latch through the aperture Gently pinch together the upper release latches and slide the latches through the aperture and remove the power button replace the power button complete the following steps Thread the power button and LED panel cables through the aperture in the chassis and bottom release latch Connect the power button and LED panel cables to the power button and LED panel connectors on the system board Press in on the tab on the left side of the panel then squeeze the top and bottom of the right side of the panel and carefully push the panel into place in the aperture in the chassis Press in on the drive cage release tab and rotate the drive cage back into the server Connect the SCSI signal cable to the SCSI backplane Replace the hot swap hard disk drives See Installing a hot swap hard disk drive on page 48 Replace the front bezel See l Replacing the beze on page 67 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 8 Install the side cover See Installing the side cover on page 67 9 Connect external cables and the power cable and turn on the server Microprocessor and heat sink
188. tion to the instructions in this chapter If you need to change the switch or jumper settings on your adapter follow the instructions that come with the adapter Installation of an AGP video adapter in the AGP slot is not supported You can install a only 32 bit adapter in the 32 bit PCI slot 1 and 64 bit adapters in the 64 bit PCI X slots 2 through 5 Chapter 4 Installing options 41 You can install full length adapters in all five expansion slots however double width adapters will not fit in slot 5 and are not supported None of the expansion slots are hot plug The 32 bit PCI slot 1 supports 5 0 V signaling PCI adapters it does not support 3 3 V signaling adapters or 64 bit adapters The 64 bit PCI X slots 2 through 5 support 3 3 V signaling PCI or PCI X adapters they do not support 5 0 V signaling adapters The PCI bus configuration is as follows The 32 bit PCI slot 1 and mini PCI slot 6 video adapter are on the 33 MHz PCI bus Note Do not install any adapters other than the standard video adapter in mini PCI slot 6 Other adapter types are not supported The 64 bit PCI X slots 2 and 3 and the integrated Ethernet controller are on the 100 MHz PCI X bus channel A The 64 bit PCI X slots 4 and 5 and the integrated SCSI controller with RAID capabilities are on the 100 MHz PCI bus channel B If an optional ServeRAID 5i controller is installed it overrides the standard functionality of the integrated SCSI cont
189. ts 83 4 Reconnect cables 5 Replace the frame support bracket 6 Replace the side cover Rear fans Before you begin Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove a rear fan complete the following steps 1 Turn off the server if it is on Unplug the server 2 3 Remove the side cover See l Removing the side cover on page 39 4 Remove the frame support bracket See Removing the frame support bracket on page 40 Remove the airflow guide and air baffle Remove the fan cable from the system board 7 Use side cutters to sever the four rubber extensions on the outside of the server 8 Gently pry the fan away from the server and lift it up and out oon Rubber extensions To install the new rear fan assembly complete the following steps 1 Place the fan in position at the rear of the server 2 Guide the rubber extensions through the apertures 3 Use needle nosed pliers to pull the extensions through the apertures 4 Reconnect cables 84 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Mini PCI video adapter Before you begin e Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the mini PCI card complete the following steps 1 2 Turn off the server if it
190. ttp www ibm com services sl products For more information about Support Line and other IBM services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers Hardware service and support 124 You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service Go to http www ibm com planetwide for support telephone numbers In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Appendix B Related service information The service procedures are designed to help you isolate problems They assume that you have model specific training on all computers or that you are familiar with the computers functions terminology and service information provided in this manual Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer General safety Follow these rules to ensure general safety Copyright IBM Corp 2002 Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object 1 Ensure you can stand safely without slipping 2
191. ublications Ordering System at http www elink ibmlink ibm com public applications publications cgibin pbi cgi Getting help and information from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM xSeries and IntelliStation products services and support The address for IBM xSeries information is http www ibm com eserver xseries The address for IBM IntelliStation information is http www ibm com pc intellistation Copyright IBM Corp 2002 123 You can find service information for your IBM products including supported options at http www ibm com pc support If you click Profile from the support page you can create a customized support page The support page has many sources of information and ways for you to solve problems including Diagnosing problems using the IBM Online Assistant Downloading the latest device drivers and updates for your products Viewing Frequently Asked Questions FAQ Viewing hints and tips to help you solve problems Participating in IBM discussion forums Setting up e mail notification of technical updates about your products Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to h
192. ue no sean los que se han especificado aqu pueden dar como resultado una exposici n perjudicial a las radiaciones A PELIGRO Algunos productos l ser contienen un diodo de l ser incorporado de Clase 3A o de Clase 3B Tenga en cuenta la advertencia siguiente Cuando se abre hay radiaci n l ser No mire fijamente el rayo ni lleve a cabo ning n examen directamente con instrumentos pticos evite la exposici n directa al rayo Appendix B Related service information 157 158 Declaraci n 4 A 18 kg 232 kg 255 kg PRECAUCI N Tome medidas de seguridad al levantar el producto Declaraci n 5 PRECAUCI N El bot n de control de alimentaci n del dispositivo y el interruptor de alimentaci n de la fuente de alimentaci n no apagan la corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconectar todos los cables de alimentaci n de la fuente de alimentaci n 2 7 mp e 1 7 mp Declaraci n 23 PRECAUCI N No coloque ning n objeto que pese m s de 50 kg 110 libras encima de los dispositivos montados en bastidor IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Appendix C Notices Edition notice This publication was developed for products and services offered in the U S A IBM may not
193. uide Notes a You can press F1 while running the diagnostic programs to obtain help information You also can press F1 from within a help screen to obtain online documentation from which you can select different categories To exit from the help information and return to where you left off press Esc b If the server stops during testing and you cannot continue restart the server and try running the diagnostic programs again If the problem remains replace the component that was being tested when the server stopped c The keyboard and mouse pointing device tests assume that a keyboard and mouse are attached to the server d If you run the diagnostic programs with either no mouse or a USB mouse attached to your server you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons All other functions provided by mouse selectable buttons are also available using the function keys e You can test the USB keyboard by using the regular keyboard test The regular mouse test can test a USB mouse Also you can run the USB interface test only if there are no USB devices attached f You can view server configuration information such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen If the diagnostic programs do not detect any hardware errors but the problem persists du
194. upport bracket see Removing the frame support bracket fon page 40 n page 40 12 Replace the side cover see Installing the side cover on page 67 13 Reconnect the external cables and power cords Turn on the attached devices and turn on the server Installing a microprocessor Your server comes with one microprocessor installed on the system board Your server supports up to two microprocessors With two microprocessors your server can operate as a symmetric multiprocessing SMP server With SMP certain operating systems and application programs can distribute the processing load among the microprocessors Chapter 4 Installing options 57 Before you begin Thoroughly review the documentation that comes with the microprocessor to determine the required BIOS update The latest level of BIOS code for your server is available through the World Wide Web See the User s Guide on the IBM xSeries Documentation CD for the World Wide Web addresses Optional Obtain an SMP capable operating system For a list of supported operating systems and other options go to http www ibm com pc us compat on the World Wide Web Attention To ensure proper server operation when you install an additional microprocessor use microprocessors that have the same cache size and type and the same clock speed Microprocessor internal and external clock frequencies must be identical You can use the Configuration Setup Utility program in your
195. ur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous les cordons d alimentation des socles de prise de courant 2 1 1 0 Notice n 23 ATTENTION Ne posez pas d objet dont le poids d passe 50 kg sur les unit s mont es en armoire Appendix B Related service information 143 Wichtig Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den bersetzten Versionen dieses Hinweises in diesem Abschnitt Wenn z B ein Sicherheitshinweis mit der Nummer 1 beginnt so erscheint die bersetzung f r diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1 Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Hinweis 1 VORSICHT Elektrische Spannungen von Netz Telefon und Daten bertragungsleitungen sind gef hrlich Aus Sicherheitsgr nden Bei Gewitter an diesem Ger t keine Kabel anschlieBen oder l sen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchf hren Ger t nur an eine Schutzkontaktsteckdose mit ordnungsgemaB geerdetem Schutzkontakt anschlieBen Alle angeschlossenen Ger te ebenfalls an Schutzkontaktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en Signalkabel m glichst einh ndig anschl
196. ur server on page 7 for more information Chapter 3 Diagnostics 21 Viewing error logs from diagnostic programs To view error logs from the diagnostic programs complete the following steps 1 Start the diagnostic programs See Starting the diagnostic programs on page 24 for more information 2 Select Hardware Info from the top of the diagnostic programs screen 3 Select System Error Log from the list that appears then follow the instructions on the screen ServerGuide error symptoms Look for the symptom in the left column of the chart Probable solutions to the problem are in the right column Table 2 ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Ensure that the server is supported and has a startable bootable Setup and CD ROM drive Installation CD will If the startup boot sequence settings have been altered ensure not start that the CD ROM drive is first in the startup sequence f more than one CD ROM drive is installed ensure that only one drive is set as the primary drive Start the CD from the primary drive The SCSI RAID e Ensure that there are no duplicate SCSI IDs or IRQ assignments program cannot e Ensure that the hard disk drive is connected properly view all installed drives or the NOS cannot be installed The Operating Make more space available on the hard disk System Installation program continuously loops The ServerGuide
197. utdown related to voltage or temperature problems Voltage related system shutdown service technician Message Note See System replaceable units on page 118 to determine which components should be replaced by a field Action System shutoff due to x current over max value level critical system drawing too much current on voltage x bus See Power checkout on page 29 System shutoff due to x V over voltage under voltage i 1 Check the power supply connectors level critical system shutoff due to x 2 P supply over voltage FUNIS SUPPIY 3 Power cage assembly if installed System shutoff due to x V under voltage 1 Check the power supply connectors level critical system shutoff due to x supply 2 Power supply 3 Power cage assembly if installed Chapter 6 Symptom to FRU index 111 Note See System replaceable units on page 118 to determine which components should be replaced by a field service technician Message Action System shutoff due to VRM x over Replace VRM x voltage System shutoff due to excessive lt 240 Seel Power checkout on page 29 VA loading 2 Cycle ac on off Temperature related system shutdown Note Seel System replaceable units on page 118 to determine which components should be replaced by a field service technician Message Action System shutoff due to board over te 1 Ensure that the syste
198. ve fillers from the drives Disconnect the hard disk drive cables that connect to the system board and the backplane Press down on the drive cage release latch and swing the drive cage out Chapter 5 Field replaceable units 79 9 Remove the screws securing the hot swap backplane to the drive cage To replace the hot swap backplane reverse the steps Non hot swap power supply Before you begin Read Safety information on page 125 Review the information in System reliability considerations on page 36 To remove the non hot swap power supply do the following 1 2 Turn off the server if it is on Unplug the server and disconnect the power cord then disconnect all external cables Remove the cover See l Removing the side cover on page 39 Remove the frame support bracket See l Removing the frame support bracket on page 40 Disconnect internal cables from the system board and drives Remove the screws from the rear of the server 80 IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide 7 Gently move the power supply away from the chassis and lift it out of the server NAS 81 Chapter 5 Field replaceable units To replace the non hot swap power supply complete the following steps 1 Align the tabs on the top of the power supply with the tab slots on the u
199. when you run the diagnostic programs 2 If diagnostic error codes appear that are not listed in the tables make sure that your server has the latest levels of BIOS Remote Supervisor Adapter ServeRAlD and diagnostics microcode installed IBM xSeries 225 Type 8647 Hardware Maintenance Manual and Troubleshooting Guide Recovering from a POST BIOS update failure If power to your server is interrupted while POST BIOS code is being updated flash update your server might not restart reboot correctly If this happens use the following procedure to recover Pon o 10 11 12 13 14 Review Safety information on page 125 Turn off the server and all attached devices Unplug the power cord then disconnect all external cables Remove the side cover and frame support bracket See cover on page 39Jand e i ee enne De sd ge 40 Locate the boot block recovery jumper J12 on the system board removing any adapters that impede access to the jumper The following illustration shows the location of the jumper on the system board Esses snes aa Inn ODI naiss EE I E O E 555 JA A al Normal

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