Fax device installation manual
Contents
1. GFI Product Manual GFI FaxMa k er Fax device installation manual SHE http www gfi com info gfi com The information and content in this document is provided for informational purposes only and is provided as is with no warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose and non infringement GFI Software is not liable for any damages including any consequential damages of any kind that may result from the use of this document The information is obtained from publicly available sources Though reasonable effort has been made to ensure the accuracy of the data provided GFI makes no claim promise or guarantee about the completeness accuracy recency or adequacy of information and is not responsible for misprints out of date information or errors GFI makes no warranty express or implied and assumes no legal liability or responsibility for the accuracy or completeness of any information contained in this document If you believe there are any factual errors in this document please contact us and we will review your concerns as soon as practical All product and company names herein may be trademarks of their respective owners GFI FaxMaker is copyright of GFI SOFTWARE Ltd 1999 2012 GFI Software Ltd All rights reserved Document Version FM FDI EN 2 00 03 Last updated May 12 2012 Contents 1 Installing f2. 4 fax lines using Windows 2003 fax drivers Windows XP only supports 1 fax line Installing fax devices GFI FaxMaker 13 NOTE 2 For reliability ensure that you implement a high quality modem solution 1 7 installing modems using the GFI modem drivers Installing a modem using GFI drivers implies just plugging in the modem No further modem configuration is required since all configuration is done from within the GFI FaxMaker configuration The GFI modem drivers do not use the Windows modem drivers and communicate with the com ports directly It is therefore recommended to disable the Windows detected modems drivers in device manager to prevent other applications using the modem 1 8 Installing modems using the windows fax drivers If plan to use the windows fax modem drivers you are required to install Microsoft Fax prior to configuring GFI FaxMaker otherwise GFI FaxMaker will not detect them To install Windows Components Wizard Windows Components You can add or remove components of Windows To add or remove a component click the checkbox 4 shaded box means that only part of the component will be installed To see what s included in a component click Details Components O 4 Application Server 24 6 MB O Ba Certificate Services 14MB _ C ft E mail Series ss 1 1 MB E Fa Services U ME P Indexing Service AA MR v Description Allows fax to be sent and received Total disk space required 25
3. 6 MB Space available on disk 11997 6 ME Details Back Cancel Help Screenshot 20 Installing Fax Services 1 Install the fax modem s according to the manufacturer s instructions Update with the latest modem drivers from the manufacturer website do not rely on the automatically detected driver of Microsoft Windows If the modem supports fax then windows should install the Microsoft fax service 2 Go to Control Panel gt Add Remove Programs gt Add Remove Windows components and ensure that Microsoft Fax services are enabled 3 Go to Control Panel gt Administrative Tools gt Services applet and ensure that the Microsoft Fax service Fax is started and set to automatic 4 Go to Control Panel gt Printers and Faxes and ensure that the Microsoft Fax printer driver is installed 5 Send a test fax to the Microsoft Fax printer driver to ensure it is working 6 Once you run the GFI FaxMaker set up the installation wizard will recognize this fax modem and you will be able to configure fax lines that use the Microsoft fax drivers 14 GFI FaxMaker Installing fax devices 2 Troubleshooting 2 1 Introduction The troubleshooting chapter explains how you should go about resolving any software issues that you might encounter The main sources of information available to users are The manual most issues can be solved by reading this manual gt GFI Knowledge Base articles Web forum Contac
4. FaxMaker Configuration Wizard 10 GFI FaxMaker Installing fax devices NOTE If the drivers do not work immediately when you start the GFI FaxMaker Fax Server or some lines refuse to send or receive please reboot the machine 1 5 Installing XCAPI XCAPI is a software only Fax over IP FolP solution from TE SYSTEMS This section explains how to install XCAPI on your GFI FaxMaker server 1 5 1 Installing XCAPI Install XCAPI during the GFI FaxMaker Configuration Wizard either after installation or by launching it manually from Start gt GFI FaxMaker gt FaxMaker Configuration Wizard 1 In the Welcome page of the GFI FaxMaker Configuration Wizard click Next to continue NOTE Some GFI FaxMaker services may be restarted when running the configuration wizard GFI FaxMaker Configuration Wizard Choose Your Fax Hardware a Which type of fax hardware do you have installed on Your computer GFI Choose the fax hardware type Brooktrout by Dialogic Choose this option if you have one or more Brooktrout boards or 5A140 Brooktrout SR140 Software Fax over P Choose this option iF you have a CAPI 2 0 interface device TE SYSTEMS ALAPI Fax over IP Fax modems Choose this option if you want to detect all the fax modems attached to your computer To continue click Next lt Back Cancel Help Screenshot 16 Selecting the XCAPI option 2 Click ISDN CAPI devices and select TE SYSTEMS XCAPI Fax over IP Click Nex
5. General Information Parameters I IP Call Control Modules E Product srt 40 E Version 1 A Status License s are activated and installed Humber of Channels len Licensing Information Feature Information Name Humber of Licenses Voice Channels lo Fax Channela len Portes lo vaa Enabled Channel 1 lo Advanced speech Enabled Channels lo Advanced Fax Enabled Channels len Screenshot 15 Brooktrout configuration tool 16 From the Brooktrout Configuration Tool check that the settings match your setup If you need configuration assistance you can refer to the help included in the configuration tool Click on the Apply icon in the toolbar and then close the Brooktrout Configuration Tool 17 Now that you have installed the GFI FaxMaker Brooktrout TR1034 Drivers specified your license file and configured the Brooktrout SR140 from the Brooktrout Configuration Tool you need to configure the GFI FaxMaker lines that will be associated with the Brooktrout SR140 FolP To do so from the FaxMaker Configuration Wizard click Configure lines For more information on how to configure GFI FaxMaker lines refer to the Setting up fax lines for the Brooktrout SR140 in the Configuring Fax lines chapter 18 Continue the FaxMaker Configuration Wizard to start the GFl FaxMaker Fax Server Service and the GFI FaxMaker Message Transfer Agent Service On the Finish page click Finish to close and complete the
6. to continue 4 The wizard will ask you whether you want to run the FaxMaker Brooktrout TR1034 Boston SR140 driver setup Click YES to start the driver setup wizard NOTE The Brooktrout TR1034 Boston SR140 driver setup contains drivers that are made by Dialogic Technology however Dialogic Technology relies on vendors to distribute them 5 Setup will start by checking if there is any Brooktrout software already installed on the machine Should it be the case uninstall any existing Brooktrout software using the Add remove programs from the Control Panel After all Brooktrout software has been uninstalled restart the Brooktrout setup again 6 In the setup wizard Welcome page click Next to continue In the End User License Agreement page click I accept the agreement and then click Next to continue the installation 7 At this stage you can specify the location where you want to install the TR1034 drivers By default the installation path is set to the same path where GFI FaxMaker is installed We recommend that you install to this default location but if you want to change the default installation path click Browse and specify the required path To continue with the installation click Next 8 In the Ready to Install page click Install 9 In the Finish page clear the Run Brooktrout configuration tool check box and then click Finish to close the GFI FaxMaker Brooktrout TR1034 Drivers wizard and complete the installatio
7. 3 above as well as a GFI FaxMaker license key that is enabled for Brooktrout SR140 usage from GFI To obtain an SR140 usage license from GFI please contact GFI sales at sales gfi com Installing fax devices GFI FaxMaker 9 14 To determine whether you have a valid SR140 usage license both from Dialogic Technology and GFI from the Start menu click on All Programs gt GFI FaxMaker Brooktrout TR1034 Drivers gt FaxMaker Brooktrout Configuration GUI Brooktrout SR140 ts licensed and installed but you do not have an SR140 usage licenze To obtain an 5140 usage license please contact GFI sales at salestogfi com Screenshot 13 Brooktrout SR140 licensed from Dialogic Technology but not from GFI ES Brooktrout 5140 is not licensed andor not installed IF you wish to obtain an 54140 package license please contact GFI sales at salestfaghi com Screenshot 14 No Dialogic Technology license is available for the Brooktrout SR140 15 You now need to configure the Brooktrout SR140 settings from the Brooktrout Configuration Tool To start the Brooktrout configuration tool from the Start menu click on All Programs gt GFI FaxMaker Brooktrout TR1034 Drivers gt Brooktrout Configuration Tool fg Brooktrout Configuration Tool Advanced Mode File View Options Help fol gt l Home Back Mest Save Apply El Brooktrout Boston Host Service Running i Driver Parameters All boards A License Help
8. Maker 1 S Diva Server Configuration Wizard Incoming Call Policy Select the incoming call policy for each selected service Incoming calls may be signaled to services and applications For each of the listed and activated services below vou can specify whether and how incoming calls should be processed For some of these services Incoming calls may be restricted to analog or digital calls only Remote Access Service RAG Accept all calls z Diva Server API CAPI Accept all calls TAP Service provider for audio streaming Do not accept calls Modem based on virtual EOM pork Do not accept calls Cancel Screenshot 1 Diva Server Configuration Wizard Configuring CAPI to answer all calls Installing the Eicon Diva Server software on the server will launch the Diva Server Configuration Wizard First choose the ISDN switch type that is used by your country and then configure CAPI to Accept all incoming calls Diva Server for Windows 2000 XP Line Check Line Check Line Check performs a quick check of your Diva software Installation and entes that your ISDN connection to your ISON switch works properly Select the adapter you want to test 236 1 0009 Eicon Diva Server Es Screenshot 2 Diva Server Line Check Test the ISDN service using this utility from the start menu After running the Eicon Diva Server Configuration wizard you should restart the server Then run a line check using the Div
9. SS Module Osz TA1034 P88FH E1 N Telephony Connections E IP Call Control Modules Call Control API Auto Connect Eorneetiarlafonmmetien ES PCM Companding MU LAMI JATE Redal Restriction 3 times in 3 minutes y JATE Emergence Humber t OOOO JETE Erretgeney Humber OOOO JETE Emergency Number 2 A JE TE Emergency Numbers Po JETE Emergency Numbers HT JATE Emergency Number nn JETE Emergence Number DA JETE Emergency Humben t I n Screenshot 7 Brooktrout configuration tool window 13 Check that the settings match your setup If you did not make any configuration changes i e you have left all settings as default click Apply and close the Brooktrout Configuration tool If you need configuration assistance you can refer to the help included in the configuration tool Installing fax devices GFI FaxMaker 5 NOTE 1 If the drivers do not work immediately when you start the GFI FaxMaker Fax Server or some lines refuse to send or receive please reboot the computer NOTE 2 If an analog board refuses to dial out make sure that the Tone Dialing option is enabled for the line in the GFI FaxMaker Configuration gt Lines Devices node NOTE 3 If using multiple Brooktrout boards in one chassis make sure that they are of the same type Having different Brooktrout boards in one chassis is not a supported setup Also make sure that the rotary switch on the Brooktrout boards are setup in as sequential numbers starti
10. a Server Line Check utility included with the Diva Server software If the line check passes you can continue with installation of FaxMaker An unsuccessful line check will return an error code which can be referenced on the Eicon technical support website for the cause and a list of possible solutions NOTE You can use the Eicon Diva Server Configuration Manager utility to setup advanced configurations such as sharing the Eicon Adapter between FaxMaker and Routing and 2 GFI FaxMaker Installing fax devices Remote Access for dial up access For further information on this consult the Eicon documentation 1 3 Installing a Brooktrout Fax Board The list of currently supported Brooktrout cards is available from http kbase gfi com showarticle asp id KBID001227 Installation guides product documentation and support are available from the Dialogic Technology website at http www dialogic com default htm NOTE 1 The current Brooktrout boards are Universal PCI 3 3 5 volts however always check the technical details of the adapter to make sure it is suitable for the server hardware Old TR114 Boards can only be installed in 5v slots NOTE 2 You must always install GFI FaxMaker software before installing Brooktrout or Trufax drivers For more information refer to the Installing GFI FaxMaker chapter in the user manual NOTE 3 Ensure that the correct Brooktrout card driver is installed For more information on Brooktrout drivers
11. ax devices 1 1 1 Which fax devices to use with GFI FaxMaker oooocooccooccmommmmsmooo 1 1 2 Installing an Eicon Diva Server ISDN Adapter 00 1 1 3 Installing a Brooktrout Fax Board nein 3 1 4 Installing the Brooktrout SR140 FOIP ccc cece ec ence ee cece eeeceeceees 7 1 5 Install ACAP MAP 11 1 6 Installing fax modems or multi port fax boards o oooooocmoommommoo 13 1 7 Installing modems using the GFI modem drivers ooooooocooommooo 14 1 8 Installing modems using the windows fax drivers 0 14 2 Troubleshooting 15 Del INCFOGUCLION a a I A 15 2 2 Knowledge Base veces 15 23 WED Or ee ee ENKEN 15 2 4 Request technical SUPPOrt ccescceccecceccceccescceccesceeccescesceess 15 2 5 Build notifications secre 15 Index 17 1 Installing fax devices 1 1 Which fax devices to use with GFI FaxMaker GFI FaxMaker can use many fax devices including modems GFI however highly recommends investing in a professional fax server device such as a Brooktrout TR 114 TR 1034 or Trufax fax board an EICON DIVA PRO SERVER ISDN fax card or an AVM B1 ISDN fax card These devices are far superior to a modem or multi port modem in terms of reliability and transmission speed Modems can be unreliable requiring regular resets and are frequently not compatible with all fax machines this often results in failed faxes The chipset used is an important factor howe
12. d PCI Fast Ethernet Adapter Ge 192 168 2 101 Screenshot 18 Add a new controller 3 Select the Network Card that XCAPI will use to communicate with your VolP Gateway 4 Select the VoIP gateway that will be used to send and receive faxes If the list included in XCAPI does not contain your PBX select a compatible or one of the generic environments such as H 323 Gateway or SIP NOTE For a more information refer to the XCAPI Interoperability list available from http www te systems de te_common dodownload php id 1246 12 GFI FaxMaker Installing fax devices Controller Wizard Es Add new controller Provide the address of the H 323 gateway Provide the IP address of the H 323 Gateway in the network If there is more than Type of controller one H 323 Gateway present in the network be sure to provide the IP address of the H 323 Gateway that you want to use Network interface YolP environment H 323 Gateway IP Address j192 168 2 2 Description and channels Contirmation 5 Depending on the VoIP gateway selected provide the properties of the VoIP gateway Typically this consists of the IP address of the VolP gateway and any authentication settings required by your VoIP gateway Click Next to continue setup Screenshot 19 Define VoIP gateway properties 6 Provide a meaningful description of the newly created controller and decide how many channels should be available for GFI FaxMake
13. er in these locations Use the check bores below to limit or expand the default search which includes local paths and removable media The best diver found will be installed Search removable media floppy CD ROM i Include this location in the search C Program Files 4GFIMFA make Brooktrout T A1034 C Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware lt Back Nest gt Cancel Screenshot 3 Add New Hardware wizard Search and install options dialog 8 Go to Control Panel gt Add New Hardware Select Include this location in the search and provide the path where you have installed the Brooktrout TR1034 drivers If you have opted to install the drivers in the default path you should find these drivers in the same path where GFI FaxMaker is installed else you should specify the same location that you have used in step 6 of this installation Security Alert Driver Installation x The driver software you are installing for TRxStream Board has not been properly signed with Authenticode T MM technology Therefore Windows cannot tell if the software has been modified since it was published The publisher s identity cannot be verified because of a problem The third party INF does not contain digital signature information Do you still wa
14. heck for an already running Brooktrout program 2 channels initialized Modified bteall ctg file Screenshot 9 Brooktrout diagnostics software NOTE Dialogic Technology technical support might inquire about the SDK API version that the GFI FaxMaker TR 114 drivers use This is BFV 4 3 SDK API 1 4 installing the Brooktrout SR140 FolP The Brooktrout SR140 is a software only Fax over IP FolP solution from Dialogic Technology To install the Brooktrout SR140 follow these steps 1 Click on Start gt GFI FaxMaker gt FaxMaker Configuration Wizard 2 In the Welcome page click Next to continue The wizard will stop the GFI FaxMaker Fax Server Service and the GFI FaxMaker Message Transfer Agent Service Click Next to continue once the services are both stopped Installing fax devices GFI FaxMaker 7 GFI FaxMaker Configuration Wizard Chooze Your Fax Hardware m a Which type of fax hardware do you have installed on Your computer GFI Choose the fax hardware type Brooktrout SA140 Software Fax over IP ISDN 7 CAPI devices Choose this option if you have a CAFI 2 0 interface device TE SYSTEMS CAPI Fax over IP Fax modems Choose this option if you want to detect all the fax modems attached to your computer To continue click Next lt Back Cancel Help Screenshot 10 Selecting the Brooktrout SR140 driver 3 Click on Brooktrout by Dialogic and select Brooktrout SR140 Software Fax over IP Click Next
15. n 10 You now need to activate the Brooktrout SR140 by licensing it This can be done through the Brooktrout License Manager To start the Brooktrout License Manager from the Start menu click on All Programs gt GFI FaxMaker Brooktrout TR1034 Drivers gt Brooktrout License Manager 8 GFI FaxMaker Installing fax devices Brooktrout License Manager License Utilities Help Activate license El Install li Exit Alt F4 version Issued Expires Node Screenshot 11 Brooktrout License Manager NOTE If you do not have a Brooktrout SR140 license yet from the License menu select Activate License to contact Dialogic Technology 11 From the License menu click Install License Specify License File Ei Ed Look in Bin a et ET licenseke lic a ecent Mur Documents Deskto p so My Documents er My Computer di by USO File name licensekey lic Files of type License File lic Cancel E Screenshot 12 Selecting the license file 12 From the Specify License File dialog box select the lic file provided by Dialogic Technology and click Open 13 The Brooktrout License Manager will display the details of the license key you provided To close the Brooktrout License Manager click Exit from the License menu NOTE To use the Brooktrout SR140 FolP software you must have both a license from Dialogic Technology activated as outlined in steps 10 to 1
16. ng from 2 l e Module 1 rotary switch set to 2 Module 2 rotary switch set to 3 etc 1 3 2 If using a Brooktrout TR114 or Trufax analog card 1 Switch off the computer where you want to install the Brooktrout Fax card Plug in the card following the instructions supplied with this hardware 2 Restart computer Ignore any Add New Hardware wizard dialogs by pressing Cancel 3 Navigate to lt GFI installation folder gt brooktrout 4 Double click the executable file brooktrout_tr114 exe 5 The Brooktrout driver setup will start by displaying the welcome dialog Click Next to proceed with installation 6 In the End User License Agreement dialog select the accept the agreement option and click Next This will launch the welcome screen of the second wizard which will guide you through the rest of the installation process Click Next to continue installing the TR114 driver 7 Set to the path where GFI FaxMaker is installed If require changing the default installation path clicking Browse and provide the required path else continue with the installation by clicking Next FaxMaker Brooktrout Fax Driver Setup da x Hardware setup A Which type of interface does your Brooktrout card have GF Choose the type of interface for your Brooktrout card For ISA cards make sure you have the correct IRQ and DMA settings No settings are needed for PCI cards uPCI PCI Peripheral Component Interconnect Choose this opti
17. nt to install this driver software Screenshot 4 Confirm installation of unsigned drivers 9 Confirm the installation of uncertified drivers Click Yes to proceed and install the new hardware 10 Go to Start gt All Programs gt GFI FaxMaker Brooktrout TR1034 Drivers gt Brooktrout Configuration Tool 4 GFI FaxMaker Installing fax devices Brooktrout Configuration Tool Preferences BT Call Configuration File C Program Files GFIVFAXma 3 Call Control Configuration File C Program Files GF FA ma El Firmware File Location C AProgram Files GFIVFAXma GSi Log File Location CAProgram Files GFIAFAb makeriB Screenshot 5 Configuration tool preferences dialog 11 Click Next and confirm the file paths Click OK to proceed with setup The IP enabled board is detected in the system Would you like to configure the Brooktrout SIP stack to run on this board Screenshot 6 Configure Brooktrout SIP stack 12 If you have an IP enabled fax card you will be asked to configure the Brooktrout SIP stack i e FOIP Fax over IP Click Yes to proceed to the main configuration tool dialogs f Brooktrout Configuration Tool Advanced Mode DI File View Options Help Ha 7 Home Back Hest Save Apply Help El Brooktrout Global Settings Clock Settings Ethemet IF Port i Driver Parameters All boards BTCall Parameters All boards Call Control Type IP I Call Control Parameters
18. on if your Brooktrout card has a uPCI or PCI interface FEER EET TIT ZITTI TITTI TI TTI TIT TTI TTI TI TITTI CITI TITTI TITTI TI TT RITI TI TT TITTI TTT TTI TI TI TITTI TTI TI I TITTI TI TI TI TITTI TITTI I TI I TI TITTI TI TI EEN PITTTTITITITTTTITTTITTTTTTTTTTTTTTTTTTTTTTTTTTTTTTC TTT TTTTTTTTTTTTTTTTTT TTT TTT TT TTT TT TTT TTT TTT TITTI TTT TTT CCI TI TIT CITI TITTI III III IV Interruptline 15 IV DMA channel 1 Notes 1 Trufas 100 200 ISA boards do not use a DMA channel 2 154 Brooktrout cards can be used with these drivers but are not supported lt Back Cancel Screenshot 8 Define if your Fax card interface is PCI or ISA 8 On Windows 2000 computers you are asked to specify if the installed fax card is ISA or PCI If you have an ISA board select the ISA Industry Standard Architecture option and ensure that the Interrupt line and DMA channel values are set correctly Click Next to proceed with the installation 6 GFI FaxMaker Installing fax devices 9 Once the drivers are installed GFI FaxMaker is ready to detect your Brooktrout card and its relative communication channels Click Start to start the detection process NOTE If an error occurs or no channels are detected click Back to retry and launch again the detection process If the problem persists refer to the Troubleshooting Brooktrout Cards section 10 On completing the card detection process click Next and Finish to finalize the Brooktrou
19. r 7 Click Next and Finish to finalize settings 8 From the GFI FaxMaker Configuration Wizard click Configure lines to configure fax lines NOTE For more information configuring GFI FaxMaker lines refer to the Setting up fax lines for XCAPI section in the Configuring Fax lines chapter in GFI FaxMaker manual 9 Finalize the GFI FaxMaker Configuration Wizard as described in the Installing GFI FaxMaker chapter within the GFI FaxMaker manual NOTE The GFI FaxMaker machine may require a reboot if any files were locked in use during installation 1 6 Installing fax modems or multi port fax boards If you are planning to use a fax modem for faxing you can choose to use either the GFI fax modem drivers or the fax modem drivers included in Windows 2000 2003 It mainly depends on the modem that you are using and which driver will work best For some modems the Windows 2000 2003 modem drivers might work better since GFI cannot offer you such a wide range of modem support as Microsoft can If you require DTMF routing and plan to use modems not recommended then you must use the GFI modem drivers In general GFI recommends trying both drivers with your modem and choosing the driver that works best NOTE 1 The Microsoft Fax modem drivers have wider modem support and 2D faxing which can give faster fax transmission to some fax machines You can have a maximum of 2 fax lines using Windows 2000 fax drivers and a maximum of
20. refer to http kbase gfi com showarticle asp id KBIDO01228 1 3 1 Brooktrout TR1034 or Trufax ISDN cards The Brooktrout TR1034 cards are the latest fax cards from Dialogic Technology To install the card 1 Switch off the computer where you want to install the Brooktrout Fax card Plug in the card following the instructions supplied with the hardware 2 Restart the computer Ignore any Add New Hardware wizard dialog by pressing Cancel 3 Navigate to lt GFI installation folder gt brooktrout 4 Double click the executable file brooktrout_tr1034 exe 5 In the Welcome dialog click Next In the End User License Agreement dialog select the I accept the agreement option and click Next to continue installation 6 Set to the path where GFI FaxMaker is installed If require changing the default installation path clicking Browse and specify the required path else continue with the installation by clicking Next 7 Click Install to install drivers and click Finish to finalize driver installation NOTE If the installation has detected existing Brooktrout drivers on the computer you are asked to reboot your computer This is required just in case the mentioned drivers where being used i e were locked and could not be replaced with the newly installed drivers Installing fax devices GFI FaxMaker 3 Found New Hardware Wizard Please choose your search and installation options Search for the best driv
21. t 3 Click YES to start the XCAPI installation wizard NOTE 1 XCAPI is pre packaged with GFI FaxMaker No additional downloads are required NOTE 2 Only one CAPI device can be installed on the same system For more information refer to http kbase gfi com showarticle asp id KBID003930 Select the language used to install XCAPI and click Next In the Welcome page click Next Click Yes accept the End User License Agreement 4 5 6 7 Click Next to install XCAPI in the default location or Browse to select a different path 8 Specify the Start menu program folder for XCAPI Click Next to start installation 9 Click Finish to complete installation Installing fax devices GFI FaxMaker 11 1 5 2 Adding an XCAPI FAX over IP controller Controller Ho controller Currently there is no controller configured Screenshot 17 XCAPI configuration 1 Open the XCAPI Configuration and from the Controller section select Click here to add a controller link 2 From the Controller Wizard select Add Voice over IP controller VoIP and click Next Controller Wizard x Add new controller Select the network interface Since each terminal and gateway requires a physical connection to the voice over ip Type of controller network your system needs a network interface controller nic with a link to this Mala network Please select a certain nic from the list below VoIP environment Device Comment Intel 21140 Base
22. t driver installation 1 3 3 Troubleshooting Brooktrout cards To troubleshoot any hardware installation issues download the Brooktrout diagnostics software from Dialogic Technology and ensure the card is installed properly If the card is not recognized or not running contact Dialogic Technology technical support E TR114 TruFax Fax Diagnostic Test for Windows v1 0 i DO x Action Logging Help 1 Stop amp Start Driver 2 Teleph Settings 3 Initialize Channels Dial Send Rezet H ang up Current Culs All Curent All Port History Port Board Type Status Phone number Port Status Phone number O TruFax Waiting for Call Gee 15 Hot Available 1 TruFax waiting for Call EEE Not Available 2 Not Available __ Not Available 3 Not Available Not Available 4 Not Available _ Not Available 5 Not Available fB Not Available 6 Not Available WE fB Not Available Not Available lo o fB Not Available E Not Available __ Not Available 3 Not Available EEE y Not Available 10 Not Available EEE Not Available 11 Not Available lo o fE Not Available 12 Not Available o fB Not Available 13 Not Available i B Not Available 14 Not Available i fB Not Available MA Bfax driver service could not be stopped at this time Check for an already running Brooktrout program Efax service ls already running ll attempt to stop it first for up to 158 Efax driver service could not be stopped at this time C
23. tifications list This way you will be immediately notified about new product builds To subscribe to our build notifications visit http www gfi com pages productmailing htm Troubleshooting GFI FaxMaker 15 Index B Brooktrout diagnostics 7 Brooktrout SR140 7 Brooktrout TR1034 3 Brooktrout TR114 6 E Eicon 1 F fax modems 13 FolP 7 GFI FaxMaker multi port fax boards 13 T Troubleshooting 15 Trufax analog 6 Trufax ISDN 3 W windows fax drivers 14 X XCAPI 11 12 Index 17 USA CANADA CENTRAL AND SOUTH AMERICA 15300 Weston Parkway Suite 104 Cary NC 27513 USA Telephone 1 888 243 4329 Fax 1 919 379 3402 Email ussales gfi com UK AND REPUBLIC OF IRELAND Magna House 18 32 London Road Staines Middlesex TW18 4BP UK Telephone 44 0 870 770 5370 Fax 44 0 870 770 5377 Email sales gfi co uk EUROPE MIDDLE EAST AND AFRICA GFI House San Andrea Street San Gwann SGN 1612 Malta Telephone 356 2205 2000 Fax 356 2138 2419 Email sales gfi com AUSTRALIA AND NEW ZEALAND 83 King William Road Unley 5061 South Australia Telephone 61 8 8273 3000 Fax 61 8 8273 3099 Email sales gfiap com
24. ting GFI Technical Support 2 2 Knowledge Base GFI maintains a Knowledge Base which includes answers to the most common problems If you have a problem please consult the Knowledge Base first The Knowledge Base always has the most up to date listing of technical support questions and patches To access the Knowledge Base visit http kbase gfi com 2 3 Web Forum User to user technical support is available via the web forum The forum can be found at http forums gfi com 2 4 Request technical support If you have referred to this manual and our Knowledge Base articles and you still cannot solve issues with the software contact the GFI Technical Support team by filling in an online support request form or by phone Online Fill out the support request form on http support gfi com supportrequestform asp Follow the instructions on this page closely to submit your support request Phone To obtain the correct technical support phone number for your region please visit http www gfi com company contact htm NOTE Before you contact our Technical Support team please have your Customer ID available Your Customer ID is the online account number that is assigned to you when you first register your license keys in our Customer Area at http customers gfi com We will answer your query within 24 hours or less depending on your time zone 2 5 Build notifications We strongly suggest that you subscribe to our build no
25. ver since modem manufacturers constantly change chipsets it is difficult to recommend a particular model or brand In terms of cost a Brooktrout Trufax EICON or AVM card is relatively inexpensive only marginally more expensive than using 2 modems Depending on what card you choose you also get more fax features for example inbound routing or faster 33 6 faxing The slight increase in cost is easily justified in terms of reliability and reduced administration For the most up to date list of supported fax devices refer to http kbase gfi com showarticle asp id KBID001220 1 2 Installing an Eicon Diva Server ISDN Adapter The Eicon Diva Server Adapter should be installed into the server as per the installation instructions provided with the card The list of currently supported EICON cards is available online at http kbase gfi com showarticle asp id KBID001220 The latest drivers installation guides and support for the Eicon product range is available from the Eicon website at http www eicon com NOTE Current Eicon adapters are Universal PCI 3 3 5 volts however always check the technical details of the adapter to make sure the adapter is suitable for the server hardware GFI FaxMaker uses CAPI Common ISDN Application Programming Interface www capi org to interface with supported EICON amp AVM ISDN cards CAPI support is provided by installing the Eicon Diva Server software and drivers Installing fax devices GFI Fax
Download Pdf Manuals
Related Search