WITkit Lite User Manual
Contents
1. Feedback icon Back to FAQ list Page 7 of 10 12 13 14 15 WITkit Lite Frequently Asked Questions What should you enter as an answer to the question was it easy to open the rear doors when the struck vehicle only has 2 doors Yes This question will be revised in the next update of the software Back to FAQ list If we know there is a passenger but we do not know their exact position where would it be best to place them on the injury risk screen diagram Only the driver is given a different separate assessment All passengers whether in the front or rear are given the same risk assessment It does not matter where you place the passenger Back to FAQ list If we are unaware of the gender of the passenger should we enter them as male or female Female because this represents the highest risk level Back to FAQ list At what age should a passenger be regarded as an adult as opposed to a child Children are aged 12 and under and this includes small children in child seats Adults are aged over 12 Back to FAQ list Page 8 of 10 16 17 18 19 WITkit Lite Frequently Asked Questions Why are some of the injury risk ranges so wide Injury risk is dependent on many factors all with their own individual scaling width on injury risk Where mass ratios are large e g small car and large car these factors accumulate and can pro2. list Page 5 of 10 WITkit Lite Frequently Asked Questions What is meant by visible damage Visible damage refers to damage such as marks scratches or broken components that would require repair or repainting No damage includes any minor scratches and marks that would not require commercial refinishing Back to FAQ list Is there something in between light and moderate damage i e scratches and torn or split No you need to make a decision between light and moderate damage The aim is to distinguish the overall level of damage Try both options and see what the result is for each The injury risk could be recorded as the half way point between the light and moderate levels of damage People tend to over estimate damage to their vehicles so be cautious when describing damage so when faced with this situation the lower damage level might be more accurate Remember to make a note on the case file so that your actions are clear Back to FAQ list If we are unaware or unsure of the answer to a particular damage question what is it best to do If you know the details of damage to one vehicle then you should try to match the same level of damage on the other vehicle Answer the questions about damage and give answers that give a similar damage pattern and give a similar speed at the bottom on the screen Remember to make a note on the case file so that your actions are clear Back to FAQ li
3. that is damaged on the front Back to FAQ list Page 4 of 10 WITkit Lite Frequently Asked Questions With offset collisions when do you say that the impact is across the whole of the vehicle as opposed to a particular corner Ifthe overlap between the two vehicles is more than half then enter this as damage across the whole vehicle width Ifthe damage covers less than half of the vehicle width this can be entered as an offset impact Back to FAQ list What does it actually mean when there is a yellow warning box which states Damage is not compatible for the two vehicles WITkit estimates the speed required to incur the level of damage indicated in the questions The speed is calculated for each of the vehicles If the speeds for the two vehicles do not match the yellow warning symbol will be displayed Whilst it is not a problem to have a mismatch of energy levels it is better to match the damage to get a realistic picture Back to FAQ list If you have entered the data as best you can based on the information available how can you resolve the yellow warning symbol Damage is not compatible for the two vehicles Try alternative answers to see if you can match the speeds A speed difference of one category is acceptable e g 0 0 3 1mph and 3 1 6 6mph An exact match is best Remember to make a note on the case file so that your actions are clear Back to FAQ
4. Page 3 of 10 WITkit Lite Frequently Asked Questions What should you do if you only really know details of damage to one or other vehicle If vehicle damage details are unknown for both vehicles you cannot proceed with WITkit Lite If you know the details of damage to only one vehicle then you should try to put the same level of damage on the vehicle you do not know about Answer the questions about damage on the vehicle you do not have detail for and give answers that give a similar damage pattern and give a similar speed at the bottom on the screen Remember to make a note on the case file so that your actions are clear Back to FAQ list Can WITkit calculate an injury risk for passengers where the Policy Holder has reversed into a third party vehicle Yes you can use WITkit in this type of case Enter the details as normal It will only calculate injury risk for the car that is damaged on the rear Note that you must be careful to enter the details for the cars correctly You must enter the details for the vehicle that is damaged in the rear as the struck car even though it actually did the striking when it was reversing Make sure that you enter the vehicle details and damage for the vehicle damaged in the rear as the struck car and the vehicle damaged in the front as the striking car Remember to make a note on the case file so that your actions are Clear WITkit cannot calculate injury risk for the car
5. WITkit Lite Frequently Asked Questions Version 1 0 Linz Austria WITkit Lite Frequently Asked Questions Frequently Asked Questions List Page What should you do if you only really know details of damage to one or other yeNicle T sachoncaiictancddicmancisaccenseeecncccndiebenedededencaniebennaranmabeme 4 Can WITkit calculate an injury risk for passengers where the Policy Holder has reversed into a third party vehicle 000 4 With offset collisions when do you say that the impact is across the whole of the vehicle as opposed to a particular corner 5 What does it actually mean when there is a yellow warning box which states Damage is not compatible for the two vehicles 5 If you have entered the data as best you can based on the information available how can you resolve the yellow warning symbol Damage is not compatible for the two vehicles 00 5 5 What is meant by visible damage wiccescciscccdsnssazedessersetenrsnnessreucnedenesenrae 6 Is there something in between light and moderate damage i e sclatehgs and torni Or SPID T ssssesagasanipninsesinasn aiaiai 6 If we are unaware or unsure of the answer to a particular damage question what is it best to dO a ws ccsensda sscsanSsasidsasis sassasis dass canssansdansdansanvede 6 What do you do if the VRM Lookup can not locate the vehicle 7 Why can the VRM Lookup not find some vehi
6. cles ssssee 7 What should you do if the vehicle is more than 15 years old and therefore not on the WITkit database eecccceeeeeeeeeeseeeeeeeeeeeees 7 What should you enter as an answer to the question was it easy to open the rear doors when the struck vehicle only has 2 doors 8 If we know there is a passenger but we do not know their exact position where would it be best to place them on the injury risk UE PAIN eaen a 8 If we are unaware of the gender of the passenger should we enter them as male or female 2 2 ee ceccecceeccecceeccuccuceceeceeceeececceeeaeeceecaeeneeeaees 8 Page 2 of 10 WITkit Lite Frequently Asked Questions At what age should a passenger be regarded as an adult as opposed to a child oniiir 8 Why are some of the injury risk ranges so wide sseeeeeeeeeeeees 9 What should we do if there appears to be a functionality problem wah he 741 OE CAPE ciinadsnscencdcacdencdendadnddenddensdsunasaniensdenbienbasnedsesdenede 9 Can we up date delete the notes which are left on a WITkit do eSnips ralenintesataietnen eeniacalineamralventins 9 Does it make any difference if the struck vehicle has a tow bar 9 What should you do if the striking vehicle is a little older and has bull bars fitted Should this make any difference in WITkit our consideration of the injury risk calculation sssseseesesseeeeeees 10
7. duce high risk ranges This situation of wide risk ranges is being addressed in forthcoming software updates The use of the mid point of injury risk can still indicate injury risk Back to FAQ list What should we do if there appears to be a functionality problem with the WITkit software Please report any functionality problems using the Feedback icon Back to FAQ list Can we up date delete the notes which are left on a WITkit assessment Yes you can update add and delete notes that are on WITkit cases You need to manage your own cases for housekeeping of your notes and agree a strategy internally If notes are incorrectly added modified deleted then the user is responsible Back to FAQ list Does it make any difference if the struck vehicle has a tow bar A tow bar could cause increased levels of damage Although it is unclear whether this would affect injury risk Do not make any adjustment to the damage level questions You should make a note about the presence of a tow bar Back to FAQ list Page 9 of 10 WITkit Lite Frequently Asked Questions 20 What should you do if the striking vehicle is a little older and has bull bars fitted Should this make any difference in WITkit our consideration of the injury risk calculation A bull bar could cause increased levels of damage Although it is unclear whether this would affect injury risk Do not modify th
8. e responses to the damage level questions You should make a note about the presence of a bull bar Back to FAQ list Page 10 of 10
9. st Page 6 of 10 10 11 WITkit Lite Frequently Asked Questions What do you do if the VRM Lookup can not locate the vehicle Try the manual search If the VRM Lookup can identify the vehicle type and age but will not load the details try manually inputting these vehicle details If your vehicle cannot be found by either VRM Lookup or by manual search try using a close match e g a similar model that is newer Please provide feedback about the missing vehicle and if we can find the details we might be able to include it Use the Feedback icon Back to FAQ list Why can the VRM Lookup not find some vehicles VRM Lookup is a new feature and has complex linkages to commercial 3 party databases Some linkage errors have been found which are being addressed Sometimes VRM Lookup might not be able to locate the vehicle but try the manual search instead You might be able to find the vehicle on the manual search or a close match Back to FAQ list What should you do if the vehicle is more than 15 years old and therefore not on the WITkit database Try the search anyway either VRM Lookup or manual search Many vehicles older than 15 years are included in the database and your vehicle might be there If your vehicle isn t there try using a close match e g a similar model that is newer Please provide feedback about the missing vehicle and if we can find the details we might be able to include it Use the
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