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Herald Service manual

1. 9 FLD SENE NN 9 VINEN 18 CHAPTER 4 DIAGNOSTIC PROGRANI 27 4 1 LIST OF DIAGNOSTIC WINCE TEST 8 0 00 000000000000 27 T TPE asa tee ag a aa a a E M EM M I M 28 CHAPTER 5 SOFTWARE UPGRADE PRCEDURFE 31 SAI RUU UPGRADE UTILITY u 31 TD DVP TE 34 CHAPTER 6 LEAKAGE CURRENT MEASUREMENI 36 CHAPTER 7 COSMETIC INSPECTION CRITERIA 41 7 1 CLASSES DEFINITION OF INSPECTIVE 0 00000000000000000000000 41 Dae ONL IN PIL BION 42 7 3 COSMETIC CAMERA WRRERNRRRK 45 CHAPTER 8 TROUBLESHOOTING AND REPAIR R 46 CHAPTER 9 GENERI
2. 15 4 Fast Bit Error Rate 5 42 104 5 mmn 5 M4 am 2 E GSM 900 Transmitter TEST 6 TxPhaseRMSEmor 5 975 44 gt 7 Peak Eror 5 975 04 gt 8 TX Frequency Eror 5 9755 104 gt 9 TXPhaseRMSEror 5 42044 gt 10 TK Phase Peak Error 42 104 Frequency Eror 5 42 12 TX Phase RMS Eror 5 44044000002 19 _ TX Phase Peak Eror 5 124 204 gt 34 TX Frequency Eror 5 124 204 gt 15 Check TX Power 5 95 44 16 CheektxPower J 5 42 J 1 Check Tx Power 5 124 104 DCS 1800 Receiver Test 1 Fast Bit Error Rate 512 104 2 Fast Bit Error Rate 698 104 3 Fast Bit Error Rate 885 104 DCS 1800 Transmitter Test OT OT O1 C1 C1 Cl OT o O O 4 TX Phase RMS Error 0 512 104 5 TX Phase Peak Error 0 512 104 6 TX Frequency Error 0 912 104 7 TX Phase RMS Error 0 698 104 HIC confidential Lee aana aaa O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 56 PAGE NO 55 J hT mart m N CO N F 1 III y TX Phase Peak Error TX Frequency Error TX Phase RMS Error TX Phase Peak Error TX Frequency Error Check TX Power Check TX Power Check TX Power Fast Bit Error Rate Fast Bit Error Rate Fast Bit Error Rate TX Phase RMS Error T
3. Build one first by connecting to SDO for OS Upgrade Download via RUU HTC RMAIII Service Document Online https rma htc com tw rmaiii home index asp 5 1 RUU Re flash Upgrade Utility Connect device to PC Setting and allow USB connections in Microsoft ActiveSync Connect your device and desktop or laptop via USB cable Check the pop up message from Microsoft ActiveSync when device is synchronized with PC Connection Settings Connection disabled Connect Show status icon in taskbar Allow connections to one of the following com This computer is connected to Automatic Open Active Sync when my device connects Download OS Image from SDO HTC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 32 PAGE NO 31 og ATC smart mobility aeg at a at 1 HE 1 s Download OS image from SDO http htcscm10 htc com tw SDO Un zip the file and execute RUU program Follow the insiueilans belie in prepare the Phone tor tfe pcena i 1 Gpeg PO ma 2 Ebba inc wi FOG Pho 1 Esq bak ese pn Pa hor PC Il Follow instruction on your 4 vere Saman fas Sega geet Bos 00 complete check box and NEXT
4. Pa waqa cic atten n l linah r si din dur Dee d pres Cheb Fj r in proceed Cam Cancaf quii Mg ii NM Carem infos mation about your FDA Phane mn tne 2646 D IV On process will show your device current ROM version choose EEE UPDATE i Ligslala fa ones an HTC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 33 PAGE NO 32 NTC smart mobility thal yiri sa iss updale rhe FOM kara ik janin Confirm your ROM version and new update version then choose NEXT MEM Cle ee dag Wie arr dF K N update your FLOM image thie cqerralian laken sgpraximateby 10 minutes Eagan Vg TER PTSATE es Tarija DII Hm Tia iPhone ia tor Esa m Ex Br Saam PT an m Fa PD Pia VI Click Next to proceed Ta compton scene a doped cn ha nest F Lick auf proces DEG mice d gud VII Read the information from pop up message and the OS update procedure will takes 10 minutes long Click Next to proceed HTC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 34 PAGE NO 33 go NTC smart mobility VIII You can see the update progress from your PC and in your device IX The OS upgrade is finished click Finish to close the utility
5. 2d O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON F PAGE NO 58
6. sina Location Remark SNNT Power SWE Slide Switch AMIC aice command SN SA Capture CO hhv SVS Reset CO MA Main Camera Module Micro SD Card Connector Sih Card COND connector A7 w CONT ON 53 PAGE NO 52 og NTC smart mobility APPENDIX A Generic Labeling Plan A1 Agency label W WiFi HTC P N 77H00385 00M Size 41 8 X 62 1mm The brand name is shown on Bezel HERA100 SV DC 1A LC 177 NI CY LC c p j a CU C 1 HTC Innovation Made Taiwan PIN RXHXXXXX XX ME II E gt HTC P N Countries supported HTC confidential 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 54 PAGE NO 53 go ATC smart mobility A2 Agency label W O WiFi HTC P N 77H00385 04M Size 41 8 X 62 1mm The brand name is shown on Bezel Li if gt 7 Co HTC Innovation c Made in Taiwan PIN XXHXXXXX XX in EE NN n IoIAIIIIIIIIII HTC P N Countries supported HTC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 55 PAGE NO 54 J hT mart mobility B RF Antenna Test Specification 1 Download cell Item Test Name Tx level TCH Note power 1 Camp DCS Band 0 512 5 BCH 600 2 BS Originate call 0 512 5 E GSM 900 RECEIVER TEST x fame 5 95 44
7. 5 2 SD card upgrade Download OS image from SDO http htcscm10 htc com tw SDO Un zip the image file HTC confidential 2006 HTC CORPORATION ALL RIGHTS RESERVED Hn Updating the ROM image on your PDA Phone Please do not remove the USB connection from the PDA Phone or launch any program during the update process Remember the operation will take about 10 minutes Congratulation ane guum TOTAL58 35 PAGE NO 34 go htc smart mobility Select file system and format the SD card to FAT32 mode Copy the image file XXX nbh to Micro SD card and rename to HERAIMG NBH Dare NARAR GO Turn the device power off and insert Diagnostic SD card Press and hold Capture Comm MGR button and Reset button to entry Boot loader mode VII Press power key to start upgrade procedure Note This process will takes 5 mins please don t power off the device VIII Take out the SD card IX Cold boot the device Now the upgrade is done Note Due to security issue it is not allowed to re flash different customer ID HICconfidential J n Z2 2 d O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 36 PAGE NO 35 go NTC smart mobility CHAPTER 6 LEAKAGE CURRENT MEASUREMENT This is a quick method to measure if any abnormal leakage current on main board which caused high power consumption compare to GOOD main board 1 Requirement
8. 2 Ld O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 27 PAGE NO 26 J hT mart mobility CHAPTER 4 DIAGNOSTIC PROGRAM 4 1 List of Diagnostic WinCE Test Items Mode no Function Test 1 SORAMTest namene T 2 Display Tost ColorbarRIGIB Wila Gray patem Capture Volume up down Talk Soft1 Start Up Right 4 Key Test Down Left Action Soft2 OK End PTT WLAN 8 9 15 It Ree Spe out Test internat MIG record and pray 1 Speskertest _ 16 Int RoHS out Test intemal MIC record and paytoHeadsetiest Run in Test i 2 2Hows 2 Hours Burcin TestPress Sot2key opion 3 4 Hours 4 Hours Run in Test Press Start key Option 4 8 Hours 8 Hours Run in Test Press OK key Option Format FAT Clear PIN Personal information talk times Diagnostic Device Info 1 USB Test USB link test Microsoft ActiveSync Bluetooth Test Bluetooth test HICconfidential WWW O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 28 PAGE NO 27 go NTC smart mobility WLAN WLAN Test WLAN test w Test GPS test 4 2 Test Procedure How to select test item Using navigation button Up or Down or to select the test items How to execute the test program Press Action button to start each of test items WinCE Test Start up the Microsoft ActiveSync program in the PC l Insert USB cabl
9. HTC CORPORATION ALL RIGHTS RESERVED Fasten 4 screws on display bottom cover Torque 0 8 0 1kg cm Combine keyboard upper cover with display combine with FPC Keypad Qwerty key Need Fixture to assemble Fasten 6 screws of keyboard upper cover 72H1696 00M TOTAL 58 CONT ON 23 PAGE NO 22 og ATC smart mobility HTC confidential 2006 HTC CORPORATION ALL RIGHTS RESERVED Assemble Camera Pull out the slider and connect LCM FPC into MB Then stick LCM FPC with adhesive tape plus one tape to fix LCM FPC Assemble MB by inserting into ring put MB into keyboard upper cover and fasten one screw on it below camera Next fasten the keypad FPC connector 72H1715 00M Torque 0 8 0 1kg cm TOTAL 58 CONT ON 24 PAGE NO 23 J nTc smart mobility HTC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED Assemble vibrator into MB and put it in keyboard upper cover Then assemble MB into housing starting from its USB connector Check each button is assembly properly into its position TOTAL58 CONT ON 25 PAGE NO 24 smart mobility Assemble antenna and speaker module starting from its right lower part Fasten 4 screws on rear side 72 01691 00 Torque 1 2 0 1 kg cm Put battery in HICconfidential mme O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 26 PAGE NO 25 a ATC smart mobility HTC confidential gt
10. X Phase Peak Error TX Frequency Error TX Phase RMS Error T X Phase Peak Error 0 698 104 0 885 104 0 885 104 0 512 104 0 698 104 885 0 512 0 661 0 810 PCS 1900 Transmitter Test 512 104 0 PCS 1900 Receiver Test 104 104 104 104 912 0 512 0 661 661 olo 104 TX Frequency Error TX Phase RMS Error 660 810 104 104 11 T X Phase Peak Error 0 810 104 12 TX Frequency Error 0 810 104 13 Check TX Power 0 512 104 14 Check TX Power 0 661 104 15 Check TX Power 0 810 104 1 Fast Bit Error Rate Fast Bit Error Rate 3 Fast Bit Error Rate 4 TX Phase RMS Error HTC confidential GSM 850 Receiver Test 5 128 104 2 5 189 104 5 251 104 GSM 850 Transmitter Test 5 128 104 TOTAL58 CONT ON 57 PAGE NO 56 O 2006 HTC CORPORATION ALL RIGHTS RESERVED smart mobil 8 T X Phase Peak Error 5 189 104 9 TX Frequency Error 5 189 104 10 TX Phase RMS Error 5 251 104 11 TX Phase Peak Error 5 251 104 12 TX Frequency Error 5 251 104 13 Check TX Power 5 128 104 14 Check TX Power 5 189 104 15 Check TX Power 5 251 104 HTC confidential mms O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 58 PAGE NO 57 smart mobility HTC confidential gt gt
11. for re flash 7 Unit current consumption test HTC design M d 8 Power supply Local purchase Measure Unit current consumption Mobile tester For RF test opecial Made Plastic Stick Assembly amp Disassembly HTC special tools Hand tools Assembly amp Disassembly Label printer Print agency label if replacing M B Lead free Soldering station Board level repair Local purchase L2 5 Air heater Board level repair Local purchase HICconfidential gt gt 2L ss O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 9 PAGE NO 8 ag ATC smart mobility CHAPTER 3 DISASSEMBLING AND ASSEMBLING 3 1 Disassembling Tools needed for Assembling and Disassembling 1 Glove amp Lens Cleaning Tissue 2 Plastic type tweezers 3 Philip Screw Driver 000X40 4 Philip Screw Driver T6X40 5 Flat Plastic Stick 1 Eject the Stylus 2 Eject the micro SD card if available HICconfidential mms O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 10 PAGE NO 9 og NTC smart mobility Release rear cover lock by pressing to right Release battery Unfasten 4 screws located on rear of unit HICconfidential Wise O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 11 PAGE NO 10 nTc mobility Release the antenna amp speaker module Disassembly C amp D parts Carefully insert flat plastic stick into the gap betwee
12. should be done in no more than 3 hours 3 4 5 6 Dismantle the unit and check the appearance of Battery cover Try with another Battery or Replace Battery if necessary Try with another Main Board or Replace Main Board if necessary a mt Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 8 No Sound from Speaker or Distorted sound 1 Check Sound amp Notifications Settings in the unit for Sound Enabling 2 Make sure it s not MUTED 3 Dismantle and Check whether the Speaker is properly installed Orientation 4 Make sure the connection point between MB and Speaker is free from contamination or dust 5 Replace Speaker if necessary 6 Replace Main Board if necessary 7 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 8 Replace Camera if camera function was defect at the same time 9 No Recorded Sound or Distorted sound 1 2 3 4 5 6 Check Sound amp Notifications Settings in the unit for Sound Enabling Make sure it s not MUTED Dismantle and Check whether the Microphone is properly installed check or missing rubber Replace Microphone if necessary Replace Main Board if necessary NN lt Na NN Once the defective part has been identified verify it again with the defective part whether the sy
13. 00 240 V AC 50 60 HZ DC output 5V 1A Regulatory e GCF certification e R amp TTE CEM Safety SAR e WiFi Certification e FCC e PTCRB e Bluetooth Qualification Body Certification e Microsoft Windows Mobile logo NTSL e USB Certification Accessories e Carrying Case AC adapter with mini USB plug e Sync Cable mini USB e Battery rechargeable and replaceable Stereo wired headset with microphone e User Manual quick start guide sync Software CD e Caradapter e Car holder e Wrist Strap e Cradle optional e Car Kit optional e Water resistant cover optional HICconfidential 2 eN e s _ U U U U U U u d 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 8 PAGE NO 7 htc CHAPTER 2 TOOLS 2 1 Repair Level Definition Unit LO Accessory test and unit swap L1 Unit Test and ROM Re flash L2 Refurbishment and Module Swap L1 2 5 M B Repair connecter button MIC L2 Note These level is for reference only depends on service model 2 2 List of Servicing Tools 1 Mini USB DATA interface Check for mini USB Cable communication RUU re flash Earphone Headset For Audio test AC Adapter Transfer AC to DC for Unit ___ WLAN AP For WiFi test Micro SD Card with For unit diagnostic test HTC design Diagnostic test program must be encoded by HTC 128MB micro SD memory For unit ROM code transfer to HTC design card must be encoded by SD card
14. AMR EFR FR HR Supplement services Call holding waiting forwarding Call barring CLI Call line Identity SMS Short Message Service Display own number Network selection 3GPP T2 23 122 V3 6 0 Cell broadcast Multi party conference call Spool Icon Network lock HTC confidential ms O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 5 4 htc mart EDGE functionality EGPRS Class e Multi slot Class 10 e PBCCH e PPP over GPRS SIM 1 8V 3 V SIM Operation e SIM Application Tool Kit release 98 class 3 e Over the Air OTA provisioning e FDN AND SDN e Support SIM Keyboard Button Switch e Power button on top Comm Manager right side button Voice dial Voice recorder button right side button e Camera capture left side button e Sliding Volume Up Down left side switch 2 soft keys left and right Five way navigation pad 2 phone button Send amp End 2 AP buttons Start amp OK Reset Switch e Sliding QWERTY keyboard 2 soft keys Interface 1 8V 3V SIM card e Micro SD card slot e External RF connector with cover 11 pins HTC specific mini USB Slave USB Power IN Audio Notification One Bi color LED for GSM standby GSM message GSM network status notification and charging status Two respective blue and green LEDs for for Bluetooth WiFi notification e Vibration for notificaiton e Notifi
15. C SPARE PART LIST 51 o1 SPLEFOR REPAIR uu uu uu qusa 51 uu uuu su 52 APPEND dT A 53 TAPIO EPA e uu uu AA AE A 53 B RF ANTENNA TEST SPECIFICATION 2 00000000000000000000 55 HIC confidential 44 O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 4 PAGE NO 3 4 htc mart mobil CHAPTER 1 INTRODUCTION 1 1 Product Specification ooldering status e Meet Lead free requirement Platform e Microsoft Windows Pocket PC phone edition e Thin and Elegant PPC phone with integrated quad band GSM EDGE Bluetooth WiFi 2 0 mega pixel camera sliding QWERTY keyboard Dimensions 7 59mm W 109mm H x 17mm Weight Less than 168 g Main unit with battery pack Processor Chipset e TIOMAP 850 TI E Syren Memory e ROM 128 256MB for programs and users storage e RAM 64 DDR SDRAM LCD Module 65K color TFT LCD with white LED back light 2 8 240 x 320 dots resolution Sensitive Touch Screen GPRS GSM Tri band Internal Antenna module Quad Band 850 900 1800 1900 MHz Audio codec
16. OTING AND REPAIR Before repairing please try to duplicate if the symptom exist or Customer mishandling Main Unit Does Not Respond to Power Button O 0 Main Unit Does Not Respond to Battery Switch C Charge light is red when plug in AC adapter 1 Make sure the Battery is installed properly to activate the battery pack 2 Connect the AC Adapter maybe the battery pack is exhaust 3 Check the Battery cover is close properly 4 Try with another battery pack 5 Replace battery pack if necessary 2 3 4 S 6 Try to enter boot loader mode Perform Re flash OS if successfully 7 CMOS Camera is not assembled properly 8 Check all connections including LCD FPC to Main Board Try with another Main Board 9 Fuse blown 10 Customer abuse caused the power button fallen off 11 Both item 9 amp 10 MB replacement is necessary unless you are authorized to do board level repair 12 If Charge light is red when plug in AC adapter it means the main battery is not charge enough and can t power on You just need to continue charge unit the light become Amber 13 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 2 Touch Panel Does Not Respond to Screen Tap 1 Dismantle the unit check the perimeter of Display between display Bezel and Touch Panel surface for unusual foreign objects Clean it reassem
17. Power Supply Micro current Meter Current series JIG CABLE Battery JIG 1 Equipment need A Power Supply set at 4 V 1A B Micro Current Meter support 0 5mA 1A 2 Fixture needed C Cable D Battery with extension cable E Current series jig with black and red cable HICconfidential mme O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 37 PAGE NO 36 go NTC smart mobility 3 Connect cable C to positive polarity of power supply A and current meter B 4 Connect cable of fixture C to negative polarity of power supply A and current meter B Note black cable to power supply and 5 cable to current meter 5 Setting is Ready for testing Assemble Battery into device Don t turn the power on at this moment Assemble Battery into device HICconfidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 38 PAGE NO 37 ago NTC smart mobility 4 Connect cable of fixture E to negative polarity of power supply A and current meter B 84 Don t turn the power at this moment HICconfidential mess O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 39 PAGE NO 38 u ATC smart mobility Ca ey Yi 4C 12 01 Stat Yy d 12 02 6 Turn on power supply 4V and current wedeecdav Gert her Wednesday September 01 2004 Phone Tap here to
18. VER HTC confidential gt O 2L ed O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 17 PAGE NO 16 ATC smart lit Y Unfasten the screws Remove slider from bottom cover HICconfidential gt O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 18 PAGE NO 17 ATC smart mob lit y 3 2 Assembling Assemble slider hinge Align to its position Put Slider into bottom cover HICconfidential Z2 Ld O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 19 PAGE NO 18 ag ATC smart mobility HTC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED Assemble slider and fasten 6 screws 72 01701 00 Torque 1 1 40 1 kg cm Assemble LCM and connect its FPC into RF board Put the RF board FPC to pass through slider hole TOTAL58 CONT ON 20 PAGE NO 19 ATC smart mobility Maker sure FPC through the Slider Fasten 4 screws of RF board to display bottom Assemble receiver put one tape to fix its wire HTC confidential mess O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 21 PAGE NO 20 ATC smart mob lit Put keypad on it Continue with assemble the bezel otarting from left and right then to the top HICconfidential mess O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 22 PAGE NO 21 NTC smart mobility HTC confidential 2006
19. an t end Start gt Program gt Comm Manager Taine Aimee Taine gt Bluetooth to turn off Bluetooth Unknown device Tap to sand Unknown device Tap ta sand Return to Today screen and tap HTC confidential 2L d O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 30 PAGE NO 29 go NTC smart mobility Com Manager 1 at i Internet Fsplorer Y x i fhtin www yahoo com Tap icon Comm Manager on the 25 Today screen and turn WLAN Select the hot spot or access point 1 MEME Welcome Tap below to visit I 7 these sites or here to leam which searchable and appears on T about connectin screen Once the hot spot access point is ner connected press the IE button and Unsecured OEM d logon Internet maea Windows Mobile MOBILE OPERATOR HICconfidential 2 d O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 31 PAGE NO 30 J nTc ET ATT mobili CHAPTER 5 SOFTWARE UPGRADE PRCEDURE System Requirement Windows 2000 XP USB Cable ActiveSync 4 0 above Master Unit 128 MB Mini SD card Caution The unit must have at least 7096 of battery capacity before starting the re flash process Charge the battery in advance if necessary For the master unit you could prepare it in the following ways Take one from Swap unit with the most up to date Rom Code
20. ated 3 B Back Light Does Not Turn ON OFF 1 2 3 4 Check the connection of FPC whether is properly connected Try with another LCM Try with another Rigid Flex board Try with another Main Board Replace LCM if necessary O gt 7 Na Na Na Replace rigid Flex board if necessary 7 8 Replace Main Board if necessary GN umm Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated HTC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 48 PAGE NO 47 4 A SD Card cannot be used 1 Check whether SD is fully inserted to the slot until you hear a click 2 Try with another SD Card 3 Try with another Main Board 4 S Replace Main Board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 5 A PC Connection USB not possible 1 2 Check whether Connection Settings in the MS ActiveSync is properly set Check whether it connects with other cables or cradle customer s cable might be damaged 4 5 1 2 3 Check the external appearance of the connector on the unit whether it is physically damaged 4 Replace Main Board if necessary S Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicate
21. ble the unit and check the panel s function again 2 Check the connection of LCM FPC whether is properly connected 3 Try with another LCM 4 Try with another Rigid Flex board 5 Try with another Main Board 6 Replace LCM if necessary 7 Replace Main Board if necessary 8 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated HICconfidential mess O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 47 PAGE NO 46 2 Buttons Do Not Respond 1 Dismantle the unit check the status of switches on the Main Board and the plastic parts of button of the Button not responding 2 Try with another Main Board rigid Flex or keypad 3 Replace Main Board rigid Flex or keypad if necessary 4 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated b Hard Reset The unit 3 A Unusual Vertical Horizontal lines or partial display 1 2 3 4 5 6 7 8 Check the connection of LCM FPC whether is properly connected Try with another LCM Try with another Rigid Flex board Try with another Main Board Replace LCM if necessary Replace rigid Flex board if necessary Replace Main Board if necessary 1 2 3 4 S 6 7 8 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplic
22. cation by sound message on the display HICconfidential 2e ed O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 6 PAGE NO 5 d mob CMOS Camera e CMOS 2 0 mega Pixel e Preview Mirror effect Audio Build in Microphone Heceiver Loud speaker for Hands free supported WAV WMA AMR AAC MP3 codec 16 bits with 8KHz 11 KHz 22KHz 44 1 KHz sampling rate Audio Path Routing for VoIP over WLAN Audio Echo Cancellation for VoIP over WLAN Bluetooth Compliant with V2 0 without EDR Class 2 transmit power Supported profiles Serial Port profile Object Push profile DUN profile Generic Object Exchange profile Headset profile Heads free profile A2DP Audio Video Remote Control profile Human Interface Device profile Service Discovery Application profile SIM Access profile File Transfer profile Co exist with WiFi WiFi IEEE 802 11b g compliant Internal WLAN Antenna Data rate auto fallback for extended range ELP mode Security WPA authentication QoS Fast AP to AP handover currently support Cisco AP confidential gt 2e sd O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 7 PAGE NO 6 d hTc mob Battery e Removable rechargeable Lithium Polymer battery 1130 mAH e Battery Life WMA 12 hours WMV 8 hours Talk time 3 5 5 hrs e Standby Time 150 200 hrs AC Adapter AC input 1
23. d 5 B Wireless Connection GSM GPRS BT WLAN not possible 1 Make sure the user has been contacting the Carrier for SIM Card validation and activation 2 Make sure the Wireless Connection Settings has been properly set 3 Make sure the SIM Card is properly inserted to the SIM compartment Make a life call or test it with the RF Test Station Antenna Test 4 5 6 Dismantle the Main Unit and check whether the Antenna cover is properly installed Try with another Antenna cover Try with another Main Board if necessary QA lt NNN Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated HICconfidential mess O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 49 PAGE NO 48 5 C IrDA Connection not possible 1 2 3 4 5 6 Make sure the IrDA port settings on the Notebook or PC properly set Make sure the IrDA function is properly activated on the Pocket PC and on the other device Make sure there s no obstruction between the two devices in connection and within the distance Check the IrDA window whether it is broken or cracked Replace Front Bezel if necessary Replace Main Board if necessary 7 S S Na Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 6 A Main Battery do
24. e and connect unit to desktop laptop jabaan ma Ill The USB to PC icon PIRG is Eben appears on the Today screen when rm 1 M pen ive espe your device is connected your desktop or laptop Tap Start Program Camera or Press Camera button to turn on the Camera II Make sure the device will present and enter the preview display Il Check camera pre view and image quality Fan sh TL E LAN uf ama HICconfidential mme O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 29 PAGE NO 28 go NTC smart mobility Farm icon Comm Manager on the Bluetooth v Turm on Blustookh Today screen and turn on Bluetooth v Haka Eus visible to other Tap the icon Settings down right To connect device cik en the Devices the corner of the screen and select the Make this device Checkbox Press Action key Jog ball to go next test pattern Hetoni Tap Start gt Settings gt Connections gt Beam and select Receive all Checkbox To create a file tap Start Programs gt Notes gt New Tap and select the Beam file Once device is searched tap the device to send the file herd dI Pocket PC sand to sand d LASMINE Tap 10 sand d Unknown device Tap to send 441 DO Tan to and di Pocket PC T
25. es not start 1 2 3 1 Make sure the Battery cover is closed properly 2 3 4 Check whether the condition of Battery Charging status is correct S 6 7 Connect to the AC Adapter and see if it takes charge Also check AC Adapter condition Check whether AC Adapter is functioning properly 5 6 7 Dismantle the unit and check the appearance of Battery cover Try with another Main Board or Replace Main Board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 6 B Battery discharges quickly even after fully charged 1 2 3 4 5 6 Make sure the Battery Pack takes fully charge with AC Adapter Check whether the condition of Battery Charging status is correct Dismantle the unit and check the appearance of Battery cover Try with another Battery or Replace Battery if necessary Try with another Main Board or Replace Main Board if necessary 7 Na Na Na Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated HICconfidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL 58 CONT ON 50 PAGE NO 49 nrc 70 Main Battery does not recharge 1 Make sure the Battery takes fully charge with AC Adapter 2 Check whether the condition of Battery Charging status is correct Charge
26. hould be less than 1 mm x 10 mm Any damaged marks shortage of plating and printing are Class 2 stylus 4 Mass not acceptable label Wrong printing or illegible print be not allowed Minor HIC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 44 PAGE NO 43 a HTC mart mot 2 Contamination dot Granule dot Cave granule Class 1 Class 2 Class 3 MS logo Spot D lt 0 25bmm Ns 1 Burr et C Edge damage on all mating parts 3mm Wx0 254mm amp Bur w 0 25mm Max sharp edge is not acceptable 4 Imprint mark Class 1 Class 2 Class 3 Cosmetic inspection refer to IS 3047 5 Bright mark Class 1 Class 2 Class 3 Cosmetic inspection refer to IS 3047 6 Lint Class 1 Class 2 Class 3 Cosmetic inspection refer to IS 3047 P S Definition of lint identification W This definition is not applicable to LCM HICconfidential mess O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 45 PAGE NO 44 smart mobil 7 3 Cosmetic of Camera oymptom otandard Defect model Out side glass Over to black area not accept Line Lint Inner glass W 0 25 mm and Ls 3 0mm Ns1 Minor Should not affect to picture quality Out side glass Over to black area not accept HICconfidential L2 O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 46 PAGE NO 45 smart mobil CHAPTER 8 TROUBLESHO
27. mptom could be duplicated 10 A Bezel Housing Cosmetic damage 1 Unless it is for Refurbishment all Bezel housing replacement due to cosmetic damage shall treat as out of warranty HICconfidential 2L O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL 58 51 PAGE NO 50 mart mobility CHAPTER 9 GENERIC SPARE PART LIST 9 1 SPL for Repair Item HTC PIN Description ps 2 4 5 6 7 54H00188 00M Module Assy Camera PRIMAX 50 70407HTTO Sensor Samsung 1 8 LCD Module ACX357AKM 8 SONY 73 7752 9 3 3mm 10 72 01696 00 Screw M1 4 L2 0 5 0 2 CrossHerald 11 T2HO1701 00M ScrewMLGL20Q TO S TSHerad 6 12 12 14 15 16 17 Bezel Fre Assy keyboard upper cover assy Herald 18 19 Keypad Pre Assy Qwerty key Generic WAVE Herald 20 Bezel Pre Assy Display Bottom Cover Herald 2 74H00760 00M Cover Pre Assy Battery Herald P Housing Pre Assy keyboard bottom cover assy Herald 23 74H00764 00M Keypad Fre Assy AF function key Herald 24 25 26 27 28 28 30 T 32 33 34 35 36 37 HTC confidential 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 52 PAGE NO 51 HTC smart mobility 9 2 Board Level Item HTC FIN Description INNEN YNE HTC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED a eee um I LLLLAS Ly drm TOTAL 58 Q ty Battery connector
28. n C amp D part Be noticed this action should be performed very carefully Using the flat stick and move along the gap of the unit HICconfidential gt O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 12 PAGE NO 11 vg ATC smart mobility Release the housing Unfasten one screw which fix the MB Disassemble vibrator and release keyboard FPC HICconfidential Wim O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 13 PAGE NO 12 Y ATC smart mobility Release board from its hook Lift up the main board release the LCM FPC and take out the MB Release Camera from its connector HTC confidential gt gt Z2 Ld O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 14 PAGE NO 13 u ATC smart mobility Unfasten 6 screws located on C amp D part rear housing Release keyboard Unfasten 4 screws as shown on picture HICconfidential gt O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 15 PAGE NO 14 u ATC smart mobility HTC confidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED Upper part dis assembly Release receiver Unfasten two screws of RF board and two located on metal dome TOTAL58 16 PAGE NO 15 2 ATC smart mobility Release LCM FPC separate RF board from LCM Release keypad from Bezel Disassemble display bottom CO
29. nctional inspection of CDIT please refer to CDIT SIP 7 1 Classes definition of inspective area 7 2 1 Class 1 area Class 1 area gt The front side of main unit involve all buttons and LED lens except 7 2 2 Class 2 area Class 2 area gt The view of Qwerty keyboard after slid out main unit involve stylus 7 2 3 Class 3 area Class 3 area gt 4 sides and back views of main unit 7 2 4 Class 4 area Class 4 area 2 Socket of battery inner side of battery cover and back side of upper part Figure 1 Photo of inspection areas U 11 Class 1 HTC confidential 40 Class 4 2006 HTC CORPORATION A Pi CONT ON 42 PAGE NO 41 Class ye htc smart mob 7 2 Main unit inspection 7 3 1 System assembly inspection Exposure of substratum is not acceptable for peeling Area 4 is included If not exposure of substratum please checked by SPEC of dot or scratch Area 4 is not included Logo may not have blurred or double print the peeling on logo is not acceptable The character printing of main unit does not allow bad printing scratch dirty lacquer peeling dark white dot on it Camera lens dot particle Dx 0 25 burr lt 15mm WS 0 2mm Gap EN 1 Status of main unit asserrbl y Defective assenbly and deformed shape were nor allowed Minor 2 between touch pand and between touch pand and bee 0 7 nm Skip comer and E
30. nter the materia to click 2 Gap banen upper loner did parts Gap between upper lower slid parts lt 1 0 nm t Between key Gap 0 35 mm Edge of key and C pat G 4 Qwerty key Gap and around Gap ape ap ney ee 0 4 mm Gap between navigation key and gap 0 35 mm AP keys assembly Key stuck are not allowed Gap around power button record gap 0 35 mm button volume key camera button Key stuck are not allowed 7 Stylus Stylus assembly protruding loose missing falling and deformed is not allowed Gap between battery cover and D E parts gap 0 50 mm Minor main unit HICconfidential O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 43 PAGE NO 42 eh h rc A B part gap lt 0 3 mm around stylus gap lt 0 65 Gap between other mating parts Imm C part gap lt 0 3 mm A B parts gap 0 3 mm Stylus near key gap 0 4mm otylus near key gap Edge of C part gap 0 3 mm B C part front and rear GAP Tolerance 0 1mm ZI lt 0 9mm Key stuck are not allowed 6 APP key hi ght 0 9mm APP KEY around GAP 2 Step inspection 1 Step between upper lower slid parts Step 0 50 mm Others between upper lower parts Step 0 40 mm Cosmetic inspection 1 Scratch Description Accept criteria Level Class 1 Class 2 Class 3 Exposure of substratum is not acceptable Scratch Ls mm Ws 0 25mm Ns 3 Sz 101101 Bright mark area s
31. og htc smart mobil Herald Service Manual al x x LS e LL ol A sel sal ai s HTC Proprietary Confidential reatment Requested Rev A01 Nov 24 2006 HTC Corp Engineering Mobility HICconfidential mms O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 2 PAGE NO 1 go NTC smart mobility Revision Control Table 01 2006 10 16 First Draft PSE 02 2006 11 16 Add Procedure PSE AX03 2006 11 17 Add description PSE Add L2 5 update keyboard upper 01 2006 11 24 o PSE cover combine description HTC confidential Jerry W Lin GSD DVT Jerry W Lin GSD PVT Jerry W Lin GSD PVT Jerry W Lin GSD 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL 58 CONT ON 3 PAGE NO 2 WP hT mart mido E II NN 4 1 1 PRODUCT SPECIFICATION 4 CHAPTER TON u u i CEDE VERRE ERE VER s 8 2 1 REPAIR LEVEL DEFINITION a ZN SE CO SEY IC ING TOO GS u u ate Na A A unus us aD sayta Rd du ONT MUN a ag CES CHAPTER 3 DISASSEMBLING AND ASSEMBLINGCG
32. set owner information meter 2A service No unread messages Turn on Flight made TR Set the unit to upcoming appointments Flig ht mode Turn off Bluetooth 7T Measure flight mode current Choice Setting System Backlight Brightness Adjust brightness level to power save Current value must under 78 if over it means M B failed please replace M B for repair 8 Switch OFF the unit Unit is turn off and no display 9 Measure power off current Check current value on the current meter Current value must under 4 5 mA if over it means M B failed please replace M B for repair HTC confidential quest O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 40 PAGE NO 39 smart mobil If current consumption test PASS when UUT in Flight and Sleep mode it means that the M B works normal If current consumption test FAIL when UUT in Flight or Sleep mode it means that the M B works abnormal please replace M B and re test again HICconfidential gt gt 2L O 2006 HTC CORPORATION ALL RIGHTS RESERVED TOTAL58 CONT ON 41 PAGE NO 40 2 ATC smart mobility CHAPTER 7 COSMETIC INSPECTION CRITERIA 1 1 This document based on the experience of customer s requirements is designated as HTC internal quality inspection standard of HERALD series products for HTC 1 2 These cosmetic criteria should be applied QC1 2 and CDIT stations Regarding fu

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