Owners Manual - SR SUNTOUR Cycling
Contents
1. 33 Cleaning 33 Tightening Torque 33 Disassemble and assemble front Wheel 34 Technical Specification 38 s s Riz d id sas nd 38 Controller features 38 Charger z r s s 38 Battery adan 38 Conformity s 38 Limited VVarranty 39 UMM Huoje awed eNUELI SJ9UMO SIYI UDIYM 3YIG v 0 1 YOO Aew YDIUM 3YIG ENWIA L UO UMOYS r Ajquiasse d llonuo yue Josuas nbiol SRS SY pedelec J404 uoIsuadsns S 20 pue Japjoy s ddi Koneg e dsiq sju uoduuo2D Hun dAUG SR SUNTOUR OWNERS MANUAL English yum Buo e awed jenuew saumo 511 UDIYM iq v uo Aejdsip ay pasedwiod Aea Kew inoAe Ae dsip uwous x uonng apo uonng JO UO uonng oJu 2eJi 1u 1 SN pue Aejdsiq YUM Buoje awed jenuew saumo SIU UDIUM 3YIG v uo Aejdsip y AIPA Kew S IA D UMOYS SRS SY pedelec Joydepe jabieys Kneg Ayayyeg Jojdepe sabseyd pue sabieuy Auayjeg SR SUNTOUR OWNERS MANUAL English SR SUNTOUR OWNERS MANUAL SRS SY pedelec Battery Charging Your bike is delivered together vvith a charger and charger adaptor Please only use these together and don t try to combine with other devices Please note The battery needs an initial full charge before the firs2. Restart the system after 10s interruption Does E12 Problem solved show up In case the battery is ex tremely cold or hot Wait for normal temperature Problem solved condition Does E12 show up Remove the battery from the bike and Contact SR SUNTOUR pedelec dealer SR SUNTOUR OWNERS MANUAL SRS SY pedelec E13 Beyond the motor temperature sensor range Display shovvs E13 Restart the system after 10s interruption Does E13 Problem solved shovv up n case the motor is unusual cold or hot VVait for normal temperature Problem solved condition Does E13 shovv up Contact SR SUNTOUR pedelec dealer 25 SR SUNTOUR OWNERS MANUAL SRS SY pedelec E21 Drive Battery over current lovv voltage or overvoltage Display shovvs E21 Restart the system after 10s interruption Does E21 shovv up Problem solved Contact SR SUNTOUR pedelec dealer sa Sr SUNTOUR SR SUNTOUR OWNERS MANUAL SRS SY pedelec E22 Battery Overheating Display shovvs E22 Restart the system after 10s interruption Does E22 Problem solved shovv up n case the battery is unusually vvarm VVait for normal temperature Problem solved condition Does E22 shovv up Remove the battery from the bike and Contact SR SUNTOUR pedelec dealer 27 SR SUNTOUR OWNERS MANUAL SRS SY pedelec E23 Motor Overheating Display shows E23 Restart the system after 10s
3. Battery Charging 9 User Interface and Display 11 Fuel Gauge Assist Mode Trip Distance Re setting the trip distance 15 TOP ME 15 Re setting the trip time 15 Average Speed Wheel Size Setting the wheel diameter 16 Error Code 17 Error Codes Error Code Chart 18 Error troubleshooting guide 19 E00 Controller Communication Errori 19 E02 Coil Sensor Error 20 E03 Beyond the torque sensor 2 46 s s se ss ss 21 E05 Torque Sensor Error 22 SRS SY pedelec E11 Beyond the battery voltage sen sor or battery current sensor 23 E12 Beyond the battery temperature sensor range 24 E13 Beyond the motor temperature sensor range 25 E21 Drive Battery over current lovv voltage or overvoltage 26 E22 Battery Overheating E23 Motor Overheating E31 Hall IC Error E32 Switch Box Communication Error api 30 E33 Battery Communication Error 31 Operating Range 32 Range Influencing Factors 32 Maintenance and cleaning
4. Hsing Yeh Rd Fu Hsing Industrial Zone Chang Hua Taiwan R O C Tel 886 4 769115 Fax 886 4 7694028 email orders srsuntour com tw SR SUNTOUR EUROPE SR SUNTOUR USA SR SUNTOUR EUROPE GMBH SR SUNTOUR USA Am Marschallfeld 6a 503 Columbia Street 83626 Valley Vancouver WA 98660 Germany USA Tel 49 8024 3038152 Tel 1 360 737 6450 Fax 49 8024 4730984 Fax 1 360 60 737 6452 email service srsuntoureurope com email service usulcorp com
5. battery controller crank sensor and display Problem solved yes Contact SR SUNTOUR pedelec dealer 19 20 SR SUNTOUR OWNERS MANUAL SRS SY pedelec E01 Coil Sensor Error Display shovvs E02 Check cables and connec tors between controller Problem solved and crank Exchange the coil bobbin Problem solved yes Contact SR SUNTOUR pedelec dealer SR SUNTOUR OWNERS MANUAL SRS SY pedelec E03 Outside of the torque sensor range Display shovvs E03 Restart the system after 10s interruption Does E03 Problem solved show up Contact SR SUNTOUR pedelec dealer SR SUNTOUR OWNERS MANUAL SRS SY pedelec E05 Torque Sensor Error Display shows E05 Restart the system after 10s interruption Does E05 Problem solved show up Check cables and connec tors between controller and crank Restart Problem solved Check coil bobbin for fixa tion When re tightened and restart does E05 Problem solved show up Contact SR SUNTOUR pedelec dealer SR SUNTOUR OWNERS MANUAL SRS SY pedelec E11 Beyond the battery voltage sensor or battery current sensor range Display shovvs E11 Restart the system after 10s interruption Does E11 Problem solved show up Contact SR SUNTOUR pedelec dealer 24 SR SUNTOUR OWNERS MANUAL SRS SY pedelec E12 Beyond the battery temperature sensor range Display shows E12
6. the proper care of the drive unit of your electric bicycle and advice on how to achieve the bikes and batteries full lifespan In case of any enquiries not covered by this manual please contact your local dealer Enjoy the riding What is a Pedelec It is legally considered as a conventional bicycle whereas the rider is enjoying some electrical power assistance based on the human power brought up by the rider Just ride like on a conventional bike the system will add some extra power It feels N like having tailwind or a continuous descending ride Y In European Countries the assistance is legally limited to 250W nominal power and a max speed of 25km h Riding faster than a that is possible but there will be no assistance when riding faster than 25km h A Pedelec is sometimes called EPAC Light Electric Vehicle LEV Hybrid Bicycle or eBike or electric bicycle with Pedal Assisted System PAS Torque Sensor L Li lon Battery Motor Drive Control 3 Phase Brushless Motor drive Motor Driver DC Brushless Motor schematic functional diagram SR SUNTOUR OWNERS MANUAL Table Of Contents Forevvord 4 Table Of Contents 5 Drive Unit Components 6 Display and User Interface 7 Battery Charger and charger adaptolr
7. ERETTI Ovvners Manual SRS SY pedelec N z English SRS SY pedelec SR SUNTOUR OWNERS MANUAL SRS SY pedelec WARNING Failure to comply with the given warnings and instructions may cause damage to the product injuries or even death to the rider and user gt Be sure to read this manual carefully before using your electric bicycle nappropriate usage of your electric bicycle may cause damage to the product serious injuries or even death to the rider gt Do not use damaged components consult your authorised SR SUNTOUR dealer immediately b The battery of the electric bicycle contains chemicals vvhich can be dan gerous vvhen used improperly vvarnings included in this manual must be follovved in order to reduce the possibility of dangerous situations resulting in injuries or possible death Never try to open any SR SUNTOUR device of the electric bicycle especially not the battery Opening any SR SUNTOUR battery implies the risk of getting seriously injured gt Do not let the battery come into contactwith water or any other liquid other than rain or snowfall The g arantee will be void if the battery gets in contact with water Whenever the battery gets in contact with liquid immediately disconnect it to prevent dangerous situations gt Donotstore the battery above room temperature The battery life expec tancy will be significantly reduced ifthe battery is stored under higher temperature
8. ERS MANUAL SRS SY pedelec Speed The speed is shown in kilometres per hour 7 BATTERY ASSIST M CI m CI mone Display speed range 0 0 60 0km h Display accuracy 0 1km h Total Distance The total distance is counted when the system is activated and is displayed in kilometres Display range 0 0 9999km Display accuracy 1km 14 SR SUNTOUR OWNERS MANUAL SRS SY pedelec Trip Distance The trip distance is counting when the system is activated ae BATTERY _ SL km ASSIST CC med move Display range 0 0 999km Display accuracy 1km Re setting the trip distance 1 Reset the trip distance by pressing the mode M and info button I simultaneously while it is displayed Trip Time The Average Speed is calculated on the trip distance a BATTERY a LI Lt Total time lt 1 ASSIST C _ mone Display range 00 00 99 59 hh mm Re setting the trip time 1 Reset the trip time by pressing the mode M and info button I simultaneously while the trip time is displayed SR SUNTOUR OWNERS MANUAL SRS SY pedelec Average Speed E BATTERY _ lt nidi 4 4 L g km h m ASSIST CC J Move The average speed is calculated on the trip distance Display range 0 0 60 0km h Display accuracy 0 1km h Wheel Size The Wheel Size need to be set in order to show the cor
9. ained vvithin these vvarranty regulations These regulations shall be insofar adapted to the local lavv to be consistent vvith such lavv LIMITATION OF VVARRANTY This limited warranty does not apply to any defect of the suspension fork caused by improper installation disassembling and re assembling intentional breakage altera tions or modification to the fork any unreasonable use or abuse of the product or any use for which this product was not intended for accidents crashes improper mainte nance repairs improperly performed The obligation of this Limited Warranty is restricted to repairs and replacements of the suspension fork or any parts of it in which there is a defect in materials or vvorkman ship vvithin a period of tvvo years SR SUNTOUR makes no express or implied vvarranties of fitness or merchantability of any kind except as set forth above Under no circumstances vvill SR SUNTOUR be liable for incidental or consequential damages Damages which are caused by the use of other manufacturer s replacements parts or damages vvhich are caused by the use of parts that are not compatible or suitable to SR SUNTOUR drive units are not covered by this vvarranty This warranty does not apply to normal wear and tear 39 NU L SR SUNTOUR OWNERS MANUAL www srsuntour cycling com www srsuntour tuning base com SR SUNTOUR HEADQUARTER SR SUNTOUR INC 7
10. cable connection and before removing the front wheel 1 Removethe cable connector cover cover bolt 2 cover bolt 1 connection 2 connection 1 34 SR SUNTOUR OWNERS MANUAL SRS SY pedelec 3 Take off the torque bar by opening the rest of the bolts and nuts A c torque bar bolt 1 Z 1 7 lt N IN torque bar bolt 3 OES 4 e jO 5mm 15mm OJO EO N JTD SS NAZ v DI Z CA Sr SUNTOUR E SR SUNTOUR OWNERS MANUAL SRS SY pedelec 5 Remove the front wheel 6 Assemble the torque bar xl 27 torque bar bolt 1 SR SUNTOUR OWNERS MANUAL SRS SY pedelec 8 Attach the cable connector cover cover bolt 2 cover bolt 1 9 Turnon the drive unit and check the function SR SUNTOUR OWNERS MANUAL SRS SY pedelec Technical Specification 38 Motor Brushless Design Planetary Gear System Max nominal Assistance Povver 250VV Dropout width 135mm Controller features Legal Constraints EN15194 Tire Diameter 26inch and 700c MAX Speed 22 25km h e Optional relais for Light System Power Supply 6V 3W can be used also with additional dynamo Charger 55 045 Input Voltage and current AC100V 240V 50 60Hz 1 2A Out
11. ended use of the drive unit is accordingly b This instruction sheet contains importantinformation about the correct installation service and mairitenance of your drive unit Nevertheless please be informed that special knowledge and tools are essential to install service and maintain SR SUNTOUR drive units for electric bicycles Common mechanical knowledge may not be sufficient to repair service or maintain thedevices Therefore we strongly recommend getting your systeny serviced and ommaintained by a trained and qualified bicycle mechanic Improper installation service or maintenance can result in failure of the product accident injury or even death b Always berequipped with proper safety gear This includes a properly fitted and fastened helmet Make sure your equipment is in flawless condition b Make sure to learn about the electric power assistance the changed bicycle behaviour and handling of your bike Learn how to ride and train your skills Know your limits and never ride beyond those SR SUNTOUR OWNERS MANUAL SRS SY pedelec Foreword Dear customer congratulations on your new electric bicycle purchase The bike is equipped with the SR SUNTOUR SRS SY pedelec drive unit with a rechargeable Lithium lon battery a display and user interface a torque sensor a controller and a brushless front hub motor To make your ride smooth safe and fun please take some time to read this manual carefully It contains information on
12. ing slowly 0 5s on 1 0s off the temperature of the battery is not within the specifica tion for charging Unplug the battery and wait until the battery is cooling down to room temperature 9 When the LED is off the battery is fully charged Ifthe battery is completely discharged a full charge will take approximately 400 minutes 10 SR SUNTOUR OWNERS MANUAL SRS SY pedelec User Interface and Display The user interface and display are locatedon The 3 button design is providing a intuitive way the handlebar When the system is switched to switch between the available assist modes on by using the on off switch the LCD display and the desired ride information is showing the remaining battery capacity the chosen assist mode as well as information on the following features When it is dark the backlight of the screen dis play is turned on automatically when the drive unit is activated The backlight is only on as the Remaining battery capacity system is activated Speed Average speed Total riding distance Trip distance Any information will be displayed only when the system is activated During the first setup ofthe bike the wheel size have to be set on this user interface The system will switch off automatically after 10 minutes of inactivity Fuel gauge Datacorrespondingtothechoiceof Info Button information mode On Off button ASSIST C med move Mode button Informatio
13. interruption Does E23 Problem solved show up In case the motor is unusually warm Wait for normal temperature Problem solved condition Does E23 show up Contact SR SUNTOUR pedelec dealer gt Sr SUNTOUR SR SUNTOUR OWNERS MANUAL SRS SY pedelec E31 Hall IC Error Display shovvs E31 Restart the system after 10s interruption Does E31 Problem solved shovv up Contact SR SUNTOUR pedelec dealer SR SUNTOUR OWNERS MANUAL SRS SY pedelec E32 Switch Box Communication Error Display shows E32 Restart the system after 10s interruption Does E32 show up Problem solved Contact SR SUNTOUR pedelec dealer m Sr SUNTOUR SR SUNTOUR OWNERS MANUAL SRS SY pedelec E33 Battery Communication Error Display shows E33 Restart the system after 10s interruption Does E33 Problem solved show up Contact SR SUNTOUR pedelec dealer SR SUNTOUR OWNERS MANUAL SRS SY pedelec Operating Range Assist Mode LOW MED HI Countryside riding 50 70km 40 60km 30 50km Hilly Area and City 25 35km Riding 20 30km 15 25km Range Influencing Factors The operating range is influenced by several factors By knowing them it can be compen sated so that the range will not be limited too much The factors are the following Temperature Wind Hill climbs Riding style alternating riding speeds especially with ongoing braking situations B
14. n indicator Assist mode indicator 11 SR SUNTOUR OWNERS MANUAL SRS SY pedelec 12 Fuel Gauge When the main switch is turned on the battery fuel gauge shows up with its 4 digit icon The remaining battery capacity is is represented by illustration as follows Remaining capacity 75 50 Remaining capacity 100 75 Remaining capacity Remaining capacity 50 25 25 10 Remaining capacity 0 Remaining capacity 10 0 SR SUNTOUR OWNERS MANUAL SRS SY pedelec Assist Mode The user can choose the ratio of assistance depending on his personal vvish by pressing the Mode button M on the user interface The percentage of assist povver related to the input of the rider is varied from 5006 10006 and 15006 Low T MED P HI er nformation Modes The ride information Speed Total Distance Trip Distance Trip Time and Average Speed are shown one after another when pressing the Information Button I The setting mode and data re setting modes are entered by pressing the Information Button I and Mode button M simultaneously when the related data is being displayed O s es trip I speed total wheel distance size setting setting mode avalable distance H RO 2 average trip d ti 22 spee ime I LI sz setting mode settingmodeava 1 2 avalable A lable 13 SR SUNTOUR OWN
15. put Voltage and current DC29 2V 2 0A Weight 680g Operating Temp and humidity 0 40 C 20 85 RH Storage Temp and humidity 20 60 C 20 85 RH Battery Model Chemistiy snai Lithium lon Manganese Voltage L niet 24V e abacity scsi 10 8Ah e 28009 Charging Temp 2 0 60 C Best charging Temp 15 40 C Conformity Hereby SR SUNTOUR Inc declares that the drive unit SRS SY is in compliance with the essential requirements and other relevant provisions of EN15194 SR SUNTOUR OWNERS MANUAL SRS SY pedelec Limited VVarranty SR SUNTOUR warrants its pedelec drive unit to be free from defects in material and vvorkmanship under normal use for a period of tvvo years from the date of original purchase This warranty is made by SR SUNTOUR Inc only with the original purchaser and is not transferable to any third party Lodging a claim under this vvarranty must be made through the dealer vvhere the bicycle equipped vvith the drive unit vvas purchased To prove the original purchase the original retail invoice has to be provided LOCAL LAW This vvarranty gives you specific legal rights According to the state USA or province Canada or every other country you are living in you may have other rights than ex pl
16. rake friction Tire pressure and rolling resistance of the tire Riders weight Chosen gear ratio Age and condition of the battery Use of dynamo generator Sr SUNTOUR SR SUNTOUR OWNERS MANUAL SRS SY pedelec Maintenance and cleaning Cleaning If your bike or any component of the electric bike unit is dirty be sure to remove the battery before cleaning the bike Clean it with a soft damp cloth and neutral cleaner or a solution of dishwasing detergent and water Never use a high pressure cleaner Never bring the battery into direct contact with water Ifthe battery needs to get cleaned use a moistly sponge or similar to clean it Never use industrial solvents or aggresive chemicals for cleaning Before inserting the battery make sure to dry the contacts of the lower battery holder and bat tery WARNING When the battery gets in contact with more water than it gets during common rain or snowfall there is a danger of explosion Tightening Torque I Torque Item Bolt dimensions q 33 SR SUNTOUR OWNERS MANUAL SRS SY pedelec Disassemble and assemble front wheel As the drive unit consists a front hub motor there are some electrical connections from the con troller to the front hub This means that there are some additional steps to do in comparison with a standard bicycle when removing and inserting the front wheel into the fork WARNING Remove the battery from the bike before opening any
17. rect speed Nominal Wheel Diameter 26inch 27inch or 28inch Setting the wheel diameter 1 Set the wheel diameter by pressing the mode M and info button 1 simultaneously while the average speed is shown 2 The hours start blinking and can value can be increased by pushing the mode button M Press the info button I to adjust the diameter 4 Exit the setting mode by pressing the info button I 16 SR SUNTOUR OWNERS MANUAL SRS SY pedelec Error Code When an error is recognized by the system it is shown on the display based on the error data from the controller When an error is shown the fuel gauge will not be displayed The error codes are shown in the chart on the following page SR SUNTOUR OWNERS MANUAL SRS SY pedelec Error Codes Error Code Chart Error code Type of error EF Controller communication error E01 Coil sensor error E02 Electric potential error E03 Beyond of the torque sensor range E05 Torque sensor error E11 Beyond the battery voltage sensor range or battery current sensor range E31 Hall IC signal error E32 Switch case communication error E33 Battery communication error Sr SUNTOUR SR SUNTOUR OWNERS MANUAL SRS SY pedelec Error troubleshooting guide 00 Controller Communication Error Display shows E00 Restart the system after 10s interruption Does E00 Problem solved show up Check cables and con nections between
18. s b Do not place the battery immediately close to a flame or any other heat source Extreme heat can cause the battery to explode Keep the area where the battery is charged well ventilated Keep it free from litter and anything combustible to avoid fire from sparks or overheating b The battery must only be charged with the supplied charger Using a different charger can result in malfunction and reduced lifecycle of the battery b Charge the Li ion battery indoors at a temperature between 0 C to 40 C 32 F 104 F The Li ion battery charger cannot charge a battery with a temperature above 60 C or less than 3 C SR SUNTOUR OWNERS MANUAL SRS SY pedelec b Ifyou notice a strange smell or smoke un plug the charger immediately from the power socket and disconnect the battery from the charger Take your battery and charger to your authorized dealer for service or replacement b Disconnect the charger when the battery is fully charged gt Use only genuine SR SUNTOUR parts The use of non designated after market accessories replacement and spare parts voids the warranty of the electric bike drive unit and might cause failure to the system gt Do not disassemble or modify any of the parts of th drive unit The warranty will be void in case of any modification b SR Suntour electric bike units are designedifor the usage on single seated bicycles for regular and common use on regular city and trek king bikes The int
19. t use of the bike and after every use regardless of the remaining capacity of the battery The battery doesn t need to be empty before charging it To charge the battery please follow these steps 1 The system must be switched off by pressing the on off button on the dis play 4 Pull the battery out upvvards Connect the charger adaptor to the charger 2 Insert the key of the battery lock into the upper battery holder turn the key counter clockvvise and keep it so vvhile you push the battery out to the left side of the bike 3 After you have pushed out the batterya little bit to the side depending on the 6 Connect the charger to a 110 240V vvall frame design the handle can be svvinged socket out for an easy and safe handling SR SUNTOUR OWNERS MANUAL SRS SY pedelec 7 Connect the battery to the adaptor 10 Insert the battery into the lovver cradle and swing it back into the upper holder Check if the lock has snapped in by push ing the battery back out to the left 8 The LED on the charger shovvs a red con tinuous light during charging BATTERY CHARGER n case the LED starts flashing fast 0 2s on 0 2s off it means there is a abnormal situation n this case please disconnect and reconnect the charger to the battery Ifthe same flashing is showing up again please unplug the charger and battery and contact your local dealer In case the LED starts flash
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