VS240HD User Guide
Contents
1. Managing Configurations with Surveillance Station Synology VisualStation allows you to monitor IP camera feeds without constantly running a computer However basic configurations must be managed from a computer with access to Surveillance Station such as configuring IP cameras or customizing live view layouts This section explains how to manage these basic configurations Accessing Surveillance Station First in order to manage VisualStation configurations you must have access to Surveillance Station To access Surveillance Station please log into Synology DiskStation Manager DSM using an account belonging to the administrators group Then go to Main Menu gt Surveillance Station What s DSM or Surveillance Station If you are curious about DSM or Surveillance Station please refer to the Synology DiskStation User s Guide available at www synology com Need more information Please refer to Surveillance Station Help for a detailed explanation regarding how to manage VisualStation settings with Surveillance Station To view Help open Surveillance Station click the figure icon in the upper right corner and click Help Editing IP Camera Settings VisualStation can display video feeds from IP cameras on the local network However IP cameras must be configured with Surveillance Station first If you wish to edit IP camera settings open Surveillance Station and go to Management Camera Camera List Customizing Live View Layout2. c reverse engineer decompile disassemble or attempt to discover the source code for or any trade secrets related to the Software except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation d adapt modify alter translate or create any derivative works of the Software e remove alter or obscure any copyright notice or other proprietary rights notice on the Product or f circumvent or attempt to circumvent any methods employed by Synology to control access to the components features or functions of the Product or Software Section 6 Open Source The Software may contain components licensed to Synology under the GNU General Public License GPL Components currently available at http www gnu org licenses gpl html The terms of the GPL will control solely with respect to the GPL Components to the extent that this EULA conflicts with the requirements of the GPL with respect to your use of the GPL Components and in such event you agree to be bound by the GPL with respect to your use of such components Section 7 Audit Synology will have the right to audit your compliance with the terms of this EULA You agree to grant access to Synology to facilities equipment books records and documents and to otherwise reasonably cooperate with Synology in order to facilitate any such audit Section 8 Ownership The Software is valuable property of Synology and its licens
3. Disconnected Please see the graph below for an explanation of each message Message Explanation VisualStation is not paired with a Synology server For instructions regarding pairing Unpaired VisualStation please see the Quick Installation Guide that came with your VisualStation or check Surveillance Station help VisualStation is paired but has been disabled through Surveillance Station To enable Disabled VisualStation open Surveillance Station go to Management Device VisualStation and click Enable Synology VisualStation User s Guide Message Explanation Disconnected VisualStation is disconnected from the network Check all connections Why is the frame rate of camera feeds low If the frame rate of camera feeds on the Live View page is lower than normal please try the below suggestions Check the bandwidth of your network equipment such as routers or switches You might need to upgrade your equipment in order to increase network bandwidth and handle camera video feeds Lower image resolution of your cameras To edit the resolution of cameras please do the following 1 Open Surveillance Station 2 Go to the Management tab 3 Go to Camera List 4 Select a camera from the list 5 Click Edit and select Edit Camera 6 Goto the Video tab Why can t save snapshots or download recordings Snapshots recordings and system logs can be saved to a USB drive In order to save any of
4. telephone online or in person as determined by the arbitrator at the request of the parties The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees including any arbitration fee paid by the prevailing party Any decision rendered in such arbitration proceedings will be final and binding on the parties and judgment may be entered thereon in any court of competent jurisdiction Customer understands that in the absence of this provision Customer would have had a right to litigate any such dispute controversy or claim in a court including the right to litigate claims on a class wide or class action basis and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 4 5 For Customers not residing within the United States any dispute controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R O C Arbitration Law and related enforcement rules The arbitration shall take place in Taipei Taiwan R O C and the arbitration proceedings shall be conducted in English or if both parties so agree in Mandarin Chinese The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdicti
5. 00 Camera Panel Use this panel to select cameras Recordings captured with the selected cameras can be played back Before playing back any recordings on the Timeline page you must choose at least one camera Camera All Cameras Warehouse Please select Please select Please select October 2012 METERNE Item Name Function 1 Camera Group Filter cameras based on camera group Choose to play back recordings captured by specific cameras You can 2 Camera select up to four cameras Each drop down menu corresponds to a position on the recording viewer layout and timeline 3 Calendar Choose to play back recordings captured on specific dates Playback Controls Use this panel to control the playback of selected camera feeds Playback 9 Chapter 3 Operating VisualStation Synology VisualStation User s Guide Item Name Function 4 Play Fast Forward Next Control recording playback with these buttons including play pause fast forward slow motion next previous and next frame previous frame 2 Digital Zoom Drag to adjust digital zoom of the selected camera Click the image and drag to pan Drag to adjust the sound volume of the selected camera This slider is 3 Volume i grayed out when the selected camera does not support audio output Action Panel You can use these controls to perform various actions Action Name Function Snapshot
6. 5 90 days after such date for Refurbished Products except for those sold as as is or with no warranty on Online Store h Web Site means the Synology web site located at www synology com Section 2 Limited Warranty and Remedies 2 1 Limited Warranty Subject to Section 2 6 Synology warrants to Customer that each Product a will be free of material defects in workmanship and b under normal use will perform substantially in accordance with Synology s published specifications for the Product during the Warranty Period Synology warrants the Software as set forth in the accompanying end user license agreement provided with the Product if any Synology provides no warranty to Refurbished Product sold as as is or with no warranty on Online Store 2 2 Exclusive Remedy If Customer gives notice of noncompliance with any of the warranties set forth in Section 2 1 within the applicable Warranty Period in the manner set forth below then upon verification of the noncompliance by Synology Synology will at Synology s option a use commercially reasonable efforts to repair the Product or b replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 2 3 The foregoing sets forth Synology s entire liability and Customer s sole and exclusive remedy for any breach of warranty under Section 2 1 or any other defect or deficiency in the Product Customer will reasonabl
7. Options the gear icon 5 Select Firmware 6 Click Scan The system should automatically detect the newest firmware file on the USB drive 7 Click Upgrade to start When firmware upgrade is complete VisualStation will automatically power off and restart Shutdown This option shuts down VisualStation If this button is unavailable VisualStation can be shut down by pressing and holding the Power button located on the front panel of VisualStation 12 Chapter 3 Operating VisualStation 13 Troubleshooting This chapter provides solutions to common issues you might encounter while using your Synology VisualStation Why can t VisualStation be paired with my Synology server In order to simplify management and increase security VisualStation can be locked to a Synology server which keeps it from being paired with another Synology server In order to pair your VisualStation with a new Synology server please make sure it is unlocked To check the lock status of VisualStation please find the lock LED indicator on the front panel and check the graph below Item Light Status Off Unlocked Lock LED Indicator Green Locked Locking or Unlocking VisualStation If you wish to lock or unlock VisualStation click the lock button located on the task bar Then select the option marked Lock me and click OK to save Why isn t VisualStation detected on my local network If you are experiencing
8. Petr Search for recordings according to time captured Please see Timeline 2 Timeline below 3 Camera Panel Play back recordings captured with specific cameras Please see Camera Panel below 4 Playback Controls Controls tor recordings playback such as play pause digital zoom etc Please see Playback Controls below Enable sync mode take snapshots or download recordings to USB 5 Action Panel A e drive Please see Action Panel below Recording Viewer Recordings from IP cameras can be displayed here Clicking a camera feed selects it Once a camera feed is selected you can use controls located on the left to manipulate viewing options The currently selected camera feed is highlighted with a yellow frame Double clicking any camera feed enlarges the image of that feed Double clicking again returns to the normal layout 8 Chapter 3 Operating VisualStation Timeline Synology VisualStation User s Guide The timeline displays the times when recordings were captured allowing you to quickly search for recordings captured at specific times There are four columns each representing one camera feed Green sections represent recordings On the timeline clicking a specific time starts playing the first recording captured after that time For example if you select Camera A and click 08 00 00 but no recordings were captured until 08 34 00 then recordings will be played back starting from 08 34
9. Product solely in connection with your authorized use of the Product Section 2 Documentation You may make and use a reasonable number of copies of any documentation provided with the Software provided that such copies will only be used for internal business purposes and are not to be republished or redistributed either in hard copy or electronic form to any third party Section 3 Backup You may make a reasonable number of copies of the Software for backup and archival purposes Section 4 Updates Any software provided to you by Synology or made available on the Synology web site at www synology com Web Site that updates or supplements the original Software is governed by this EULA unless separate license terms are provided with such updates or supplements in which case such separate terms will govern Section 5 License Limitations The license set forth in Section 1 applies only to the extent you have ordered and paid for the Product and it states the entirety of your rights with respect to the Software Synology reserves all rights not expressly granted to you in this EULA Without limiting the foregoing you will not and you will not authorize or permit any third party to a use the Software for any purpose other than in connection with the Product b license distribute lease rent lend transfer assign or otherwise dispose of the Software or use the Software in any commercial hosted or service bureau environment
10. Saves a still snapshot of the selected camera feed A USB drive must be connected to VisualStation in order to save snapshots Seek Search for recordings from a specific time After clicking the Seek button you can enter a time and VisualStation will begin playing back recordings captured after the selected time For example you click seek and enter 07 00 00 but no recordings were captured until 07 15 00 In this case recordings will start playing back from 07 15 00 Download Saves a copy of the currently viewed recording to a USB drive To save recording files you must first connect a USB drive to your VisualStation Sync Mode Click this button to enable disable Sync Mode When Sync Mode is enabled recordings captured at the same time are played back simultaneously For example if you select 07 15 00 recordings captured by all selected cameras at 07 15 00 will be played back simultaneously When Sync Mode is disabled you can play back and compare recordings captured at different times by selected cameras For example you can play back recordings captured by Camera A at 07 15 00 while playing back recordings captured by Camera B at 03 45 00 10 Chapter 3 Operating VisualStation 11 Synology VisualStation User s Guide Management On the Management page you can manage recordings and system logs Recording files can be played back downloaded to USB device or locked to ensure impor
11. network problems please try the below suggestions Make sure your network router is working properly If you do not know how to change the settings of your network equipment such as DSL or cable routers please contact the manufacturer directly If you are using equipment provided by an internet service provider please call them for more details Turn off or unplug all devices on your network Make sure all lights on modems or routers are off Wait one full minute before turning on devices again Certain VOIP modems might have batteries Remember to remove any batteries in order to completely turn off the modem Restore default settings on your VisualStation To restore default settings find the Reset button located on the back panel of your VisualStation then press and hold until you hear a beep sounds Confirm network connection by connecting to Surveillance Station using a computer on the same network If you cannot connect to the Surveillance Station then you may need to check the settings of your Synology server Update the firmware and drivers of all network devices including routers or modems Contact device manufacturers for more details f your network setup includes multiple switches or routers try to isolate the problem by connecting your VisualStation and Synology server to the same switch or router or try connecting both to a different network Why dol see the warning messages Unpaired Disabled or
12. rights Synology may terminate this EULA if you do not abide by the terms and conditions contained herein In such event you must cease use of the Software and destroy all copies of the Software and all of its component parts Section 17 Assignment You may not transfer or assign your rights under this EULA to any third party Any such transfer or assignment in violation of the foregoing restriction will be void Section 18 Applicable Law Unless expressly prohibited by local law this EULA is governed by the laws of the State of Washington U S A without regard to any conflict of law principles to the contrary The 1980 U N Convention on Contracts for the International Sale of Goods or any successor thereto does not apply Section 19 Dispute Resolution Any dispute controversy or claim arising out of or relating to this Warranty the Software or services provided by Synology with respect to the Software or the relationship between you and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association if you reside in the United States except as otherwise provided below In such cases the arbitration will be conducted before a single arbitrator and will be limited solely to the dispute between you and Synology The arbitration or any portion of it will not be consolidated with any other arbitration and will not be conducted on a class wide or class acti
13. IONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY EXPRESS OR IMPLIED ARISING BY LAW OR OTHERWISE WITH RESPECT TO THE PRODUCT ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY INCLUDING BUT NOT LIMITED TO ANY A IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE B IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE COURSE OF DEALING OR USAGE OF TRADE C CLAIM OF INFRINGEMENT OR MISAPPROPRIATION OR D CLAIM IN TORT WHETHER BASED ON NEGLIGENCE STRICT LIABILITY PRODUCT LIABILITY OR OTHER THEORY SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT SOME STATES JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER Section 3 Limitations of Liability 3 1 Force Majeure Synology will not be liable for or be considered to be in breach of or default under this Warranty on account of any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control including without limitation any act or failure to act by Customer 3 2 Disclaimer of Certain Damages I
14. N NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL INDIRECT SPECIAL PUNITIVE CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 3 3 Limitation of Liability SYNOLOGY S AND ITS SUPPLIERS LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law The laws of some states jurisdictions do not allow exclusion or limitation of certain damages To the extent that those laws apply to the Product the exclusions and limitations set forth above may not apply to Customer Section 4 Miscellaneous 4 1 Proprie
15. NCLUDING SYNOLOGY AMERICA CORP COLLECTIVELY SYNOLOGY YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND OR USING THE PRODUCT IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY DO NOT USE THE PRODUCT INSTEAD YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER S APPLICABLE RETURN POLICY Section 1 Definitions a New Product including 1 Category Product means Synology product models RS810 RS810RP RX410 all DS RS NAS models with the XS XS suffix except RS3413xs in or after 13 series and all DX RX expansion units with 12 drive bays in or after 13 series 2 Category Il Product means Synology product models RS3413xs RS3412xs RS3412RPxs RS3411xs RS3411RPxs RS2211 RS2211RP RS411 RS409RP RS409 RS409 RS408 RP RS408 RS407 DS3612xs DS3611xs DS2411 DS1511 DS1010 DS710 DS509 DS508 EDS14 RX1211 RX1211RP RX4 DX1211 DX510 DX5 VS240HD and RAM Module 1GB 2GB 4GB 8GB 3 Category Ill Product means Synology product models that apply with the following requirements all DS NAS models without the XS XS suffix and with 5 and more drive bays in or after 12 series all RS NAS models without the XS XS suffix in or after 12 series and all DX RX expansion units with 4 or 5 drive bays in or after 12 series 4 Category IV Product means all other Synology product models purchased b
16. NG OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE SOFTWARE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES YOU MAY INCUR AND WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY The foregoing disclaimer of warranties disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law The laws of some states jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of certain damages To the extent that those laws apply to this EULA the exclusions and limitations set forth above may not apply to you Section 14 Export Restrictions You acknowledge that the Software is subject to U S export restrictions You agree to comply with all applicable laws and regulations that apply to the Software including without limitation the U S Export Administration Regulations Section 15 U S Government License Rights All Software provided to the U S Government is provided with the commercial license rights and restrictions described in this EULA By installing copying or using the Software the U S Government agrees that the Software is commercial computer software or commercial computer software documentation within the meaning of FAR Part 12 Section 16 Termination Without prejudice to any other
17. ailable from Synology upon written request 2 6 Exclusions The foregoing warranties and warranty obligations do not apply to any Product that a has been installed or used in a manner not specified or described in the Product specifications b has been repaired modified or altered by anyone other than Synology or its agent or designee c has been in any way misused abused or damaged d has been used with items not provided by Synology other than the hardware or software for which the Product is designed or e otherwise fails to conform to the Product specifications and such failure is attributable to causes not within or under Synology s control Further the foregoing warranties will be void if 1 Customer disassembles the Product except as authorized by Synology 2 Customer fails to implement any correction modification enhancement improvement or other update made available to Customer by Synology or 3 Customer implements installs or uses any correction modification enhancement improvement or other update made available by any third party The warranty set forth in Section 2 1 will terminate upon Customer s sale or transfer of the Product to a third party 2 7 Disclaimer of Warranties THE WARRANTIES OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR AND CUSTOMER HEREBY WAIVES RELEASES AND DISCLAIMS ALL OTHER WARRANTIES OBLIGAT
18. ess each party specifically agrees to such provision in writing Further if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes 4 4 Applicable Law Unless expressly prohibited by local law this Warranty is governed by the laws of the State of Washington U S A without regard to any conflict of law principles to the contrary The 1980 U N Convention on Contracts for the International Sale of Goods or any successor thereto does not apply 4 5 Dispute Resolution Any dispute controversy or claim arising out of or relating to this Warranty the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association except as otherwise provided below The arbitration will be conducted before a single arbitrator and will be limited solely to the dispute between Customer and Synology The arbitration or any portion of it will not be consolidated with any other arbitration and will not be conducted on a class wide or class action basis The arbitration shall be held in King County Washington U S A by submission of documents by
19. information please refer to Live View on page 6 Play Recordings with Timeline The timeline feature allows you to play back recordings that were captured with IP cameras and stored on your Synology server providing options to search for recordings based on camera or date Recordings that were captured at different times or by different cameras can be watched simultaneously allowing you to easily compare footage For more information please refer to Timeline on page 8 Manage Recordings and System Logs VisualStation allows you to manage recordings and system logs Recording footage can be played back downloaded to USB device or locked to ensure important footage is not accidentally deleted For more information please refer to Management on page 11 Online Resources Click on the links to obtain Synology s online resources Knowledge Base http www synology com support knowledge_base php Forum forum synology com Download Center www synology com support download php Technical Support www synology com support support form php Getting Started with Synology VisualStation Setting up VisualStation This guide assumes that your Synology VisualStation has been connected to the local network and successfully paired with your Synology server If you have not yet completed hardware and software setup please refer to the Quick Installation Guide that came with your Synology VisualStation before proceeding
20. logy Synology VisualStation User s Guide Table of Contents Chapter 1 Introduction Chapter 2 Getting Started with Synology VisualStation Setting UP VisualStation ccc ected celebs einen et reete LR vane von E aea EA Tanana EEN E estes ERA aan Managing Configurations with Surveillance Station eene Getting to Know VisualStation sse nennen ener Chapter 3 Operating VisualStation UV LOW M Iluriime creuit up Chapter 4 Troubleshooting Introduction Thank you for purchasing Synology VisualStation VisualStation is a live view solution designed to supplement your Surveillance Station configuration When paired with a Synology server VisualStation allows you to accomplish the following tasks Monitor Real time Feeds with Live View VisualStation s Live View feature allows you to monitor real time video feeds from IP cameras that are paired with your Synology server without the need to constantly run a computer You can adjust camera feeds with PTZ pan tilt and zoom controls or capture snapshots and save them to a USB drive Moreover camera feeds can be arranged in layouts and customized depending on your individual environment and surveillance needs For more
21. me Backing up Logs Log information can be downloaded to a USB drive if you wish to perform backup To download logs please do the following 1 Connect a USB drive to VisualStation 2 Click the button marked Download Chapter 3 Operating VisualStation Synology VisualStation User s Guide Options Options including device information network settings firmware upgrade and shutdown can be accessed by clicking the gear icon located on the taskbar as illustrated below de VisualStation 57a E Information Size Q Network 25 62 MB 41 48 MB 0 Shutdown 6 88 MB 7 Firmware Information The information page displays device information related to your VisualStation including model name serial number IP address thermal status as well as the device name and IP address of the paired Synology server Thermal status is indicated as follows Item Light Status Green Normal Thermal Status Error detected Yellow VisualStation will emit a beep sound every two seconds in the event of fan error or over temperature Network The device name and network configurations of VisualStation can be viewed and edited on this page Firmware VisualStation firmware can be upgraded on this page To upgrade firmware please do the following 1 Download the latest firmware update from www synology com 2 Copy the firmware file to a USB drive 3 Connect the USB drive to your VisualStation 4 Go to
22. nal and binding on the parties and may be enforced in any court having jurisdiction Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this EULA relating to Synology s intellectual property rights Section 20 Attorneys Fees In any arbitration mediation or other legal action or proceeding to enforce rights or remedies under this EULA the prevailing party will be entitled to recover in addition to any other relief to which it may be entitled costs and reasonable attorneys fees Section 21 Severability If any provision of this EULA is held by a court of competent jurisdiction to be invalid illegal or unenforceable the remainder of this EULA will remain in full force and effect Section 22 Entire Agreement This EULA sets forth the entire agreement of Synology and you with respect to the Software and the subject matter hereof and supersedes all prior and contemporaneous understandings and agreements whether written or oral No amendment modification or waiver of any of the provisions of this EULA will be valid unless set forth in a written instrument signed by the party to be bound thereby SYNOLOGY INC LIMITED PRODUCT WARRANTY THIS LIMITED WARRANTY WARRANTY APPLIES TO THE PRODUCTS AS DEFINED BELOW OF SYNOLOGY INC AND ITS AFFILIATES I
23. ns such as system messages warnings etc Click to lock your VisualStation to the currently paired Synology server in 5 Lock 3 s order to prevent unauthorized access This menu includes the following 1 Information View system information model name serial number IP address 6 Options fan status paired server info 2 Network Edit device name and network configurations 3 Firmware Perform firmware upgrade 4 Shutdown Power off VisualStation 5 Chapter 2 Getting Started with Synology VisualStation Operating VisualStation This chapter explains how to use the main features of Synology VisualStation including monitoring camera feeds with Live View playing back recordings with timeline managing recording files and system logs with Management viewing system information and updating firmware with Options Live View On the Live View page you can monitor real time video feeds from IP cameras that are paired with your Synology server capture snapshots or adjust camera feeds with pan tilt and zoom PTZ controls Camera feeds can be arranged in layouts and customized depending on your individual surveillance needs 1 Item Name Function 7 Displays video feeds from IP cameras For more details please see Live 1 Live View Layout i View Layout below Manipulate camera feeds with PTZ controls digital zoom or take 2 Controller Panel snapshots For more detail
24. of the selected camera s audio output This 3 Volume slider is grayed out when the selected camera does not support audio output 4 Pause Resume Pause or resume the selected camera feed Enters full screen mode hiding the Taskbar and Controller panels Right 5 PU Sereen click to exit Saves a still snapshot of the selected camera feed A USB drive must be s afia connected to VisualStation in order to save snapshots Switch Live View layouts For more details please see Customizing Live T i i Live View Layout Menu View Layouts on page 4 Click to show or hide the status of each camera name enabled disable 8 Information or recording Chapter 3 Operating VisualStation Synology VisualStation User s Guide Patrol Controls Patrols or preset positions can be selected from the drop down menus located on this panel For more details please refer to Surveillance Station Help Timeline On the Timeline page you can play back recordings that were captured with IP cameras and stored on your Synology server Recordings can be filtered based on camera or date In addition footage recorded at different times or with different cameras can be watched simultaneously allowing you to easily compare captured recordings Item Name Function Video footage recorded with IP cameras is displayed here Please see 1 Recordings Viewer i Recording Viewer below
25. on Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology s intellectual property rights 4 6 X Attorneys Fees In any arbitration mediation or other legal action or proceeding to enforce rights or remedies under this Warranty the prevailing party will be entitled to recover in addition to any other relief to which it may be entitled costs and reasonable attorneys fees 4 7 Export Restrictions You acknowledge that the Product may be subject to U S export restrictions You will comply with all applicable laws and regulations that apply to the Product including without limitation the U S Export Administration Regulations 4 8 Severability If any provision of this Warranty is held by a court of competent jurisdiction to be invalid illegal or unenforceable the remainder of this Warranty will remain in full force and effect 4 9 Entire Agreement This Warranty constitutes the entire agreement and supersedes any and all prior agreements between Synology and Customer related to the subject matter hereof No amendment modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby
26. on basis The arbitration shall be held in King County Washington U S A by submission of documents by telephone online or in person as determined by the arbitrator at the request of the parties The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees including any arbitration fee paid by the prevailing party Any decision rendered in such arbitration proceedings will be final and binding on the parties and judgment may be entered thereon in any court of competent jurisdiction You understand that in the absence of this provision you would have had a right to litigate any such dispute controversy or claim in a court including the right to litigate claims on a class wide or class action basis and you expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 19 If you do not reside within the United States any dispute controversy or claim described in this Section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R O C Arbitration Law and related enforcement rules The arbitration shall take place in Taipei Taiwan R O C and the arbitration proceedings shall be conducted in English or if both parties so agree in Mandarin Chinese The arbitration award shall be fi
27. ors and is protected by copyright and other intellectual property laws and treaties Synology or its licensors own all right title and interest in and to the Software and all copyright and other intellectual property rights in the Software Section 9 Limited Warranty Synology warrants that for a period of ninety 90 days after either your a installation of the Software on Products that do not include pre installed Software or b use of a Product that includes pre installed Software as applicable the Warranty Period the Software will substantially conform to Synology s published specifications for the Software if any or otherwise set forth on the Web Site Synology will use commercially reasonable efforts to in Synology s sole discretion either correct any such nonconformity in the Software or replace any Software that fails to comply with the foregoing warranty provided that you give Synology written notice of such noncompliance within the Warranty Period The foregoing warranty does not apply to any noncompliance resulting from any w use reproduction distribution or disclosure not in accordance with this EULA x any customization modification or other alteration of the Software by anyone other than Synology y combination of the Software with any product services or other items provided by anyone other than Synology or z your failure to comply with this EULA Section 10 Support During the Warranty Period Synolog
28. s Camera feeds on the Live View page can be arranged in layouts and customized from Surveillance Station To customize or create live view layouts please do the following 1 Open Surveillance Station 2 Go to Management gt Device gt VisualStation 3 Click Edit 4 Select Edit Live View Editing Device and System Settings Device information and system settings of VisualStation can be viewed and edited from Surveillance Station To see device information and system settings please do the following 1 Open Surveillance Station 2 Go to Management gt Device gt VisualStation 3 Click Edit 4 Select Edit Settings Synology VisualStation User s Guide Getting to Know VisualStation This section explains the basics of navigating and operating Synology VisualStation Using a Mouse Once VisualStation is powered on and booted up the VisualStation user interface appears on the HDMI display connected to it In order to navigate and manipulate this user interface you can plug a mouse into one of the USB ports located on the back panel of VisualStation Navigating At the top of the user interface you should see a taskbar Use this taskbar to navigate between pages See the graphic and explanation below Live View Timeline d VisualStation Item Name Function 1 Live View Go to the Live View tab 2 Timeline Go to the Timeline tab 3 Management Go to the Management tab 4 Notifications View notificatio
29. s please see Controller Panel below B Patrol Panel Allows you to switch patrol settings For more details please see Patrol Controls below Live View Layout IP camera feeds are displayed here Layout of camera feeds can be customized using Surveillance Station For more details please see Customizing Live View Layouts on page 4 Clicking a camera feed selects it Once a camera feed is selected you can use controls located on the left panel to manipulate viewing options The currently selected camera feed is highlighted with a yellow frame Synology VisualStation User s Guide Double clicking any camera feed enlarges the image of that feed Double clicking again returns to the normal view Controller Panel This section explains the Controller panel which provides options to manipulate camera feeds on the Live View page Controller Information Item Name Function Adjust angle and zoom of cameras that support PTZ pan tilt zoom controls These controls are grayed out when the selected camera does not support PTZ controls 4 PTZ Controls Arrow buttons adjust the angle of the currently selected camera Home button returns the selected camera to its default position Plus and minus buttons adjust the mechanical zoom of the selected camera Drag to adjust digital zoom of the selected camera Click the image and 2 Digital Zoom drag to pan Drag to adjust the volume
30. tant recordings are not accidentally deleted This page includes two sections Recording List and Log Recording List Recording List displays a list of footage recorded with IP cameras Recordings are saved on the Synology server that is paired with your VisualStation Recordings can be filtered according to camera recording mode start time file size or video format Additionally you can further define what recordings are displayed by clicking the button marked Filter and entering filter criteria The Recording List is located under Management Recording List Backing up Recordings In order to perform backup or view recordings on another device you might wish to download recordings To download recordings please do the following 1 Connect a USB drive to VisualStation 2 Select which recording you wish to download 3 Click the Download button Locking Recordings Important recordings can be locked in order to ensure they are not accidentally deleted when the system wipes old files To lock recordings please do the following 1 Select which recording you wish to lock 2 Go to Lock gt Lock selected Log The Log page shows information related to system and camera status such as errors warnings or other messages The Log page is located under Management System Log You can refine the information displayed on the Log page by clicking Filter and defining filter criteria such as recording type related camera or ti
31. tary Rights The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors Synology retains and reserves all right title and interest in the intellectual property rights of the Product and no title to or ownership of any intellectual property rights in or to the Product any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty Customer will a comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller and b not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate circumvent or violate any of Synology s intellectual property rights 4 2 Assignment Customer will not assign any of its rights under this Warranty directly by operation of law or otherwise without the prior written consent of Synology 4 3 No Additional Terms Except as expressly permitted by this Warranty neither party will be bound by and each party specifically objects to any term condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order receipt acceptance confirmation correspondence or otherwise unl
32. these files please make sure a USB drive is connected to your VisualStation 14 Chapter 4 Troubleshooting SYNOLOGY INC END USER LICENSE AGREEMENT IMPORTANT READ CAREFULLY THIS END USER LICENSE AGREEMENT EULA IS A LEGAL AGREEMENT BETWEEN YOU EITHER AN INDIVIDUAL OR A SINGLE ENTITY AND SYNOLOGY INC AND ITS AFFILIATES INCLUDING SYNOLOGY AMERICAN CORP AND SYNOLOGY UK LTD COLLECTIVELY SYNOLOGY FOR ANY SYNOLOGY SOFTWARE TOGETHER WITH ANY OTHER ASSOCIATED FIRMWARE MEDIA PRINTED MATERIALS AND ONLINE OR ELECTRONIC DOCUMENTATION COLLECTIVELY THE SOFTWARE AVAILABLE FOR DOWNLOAD AT WWW SYNOLOGY COM OR PROVIDED WITH OR INSTALLED ON A SYNOLOGY PRODUCT THE PRODUCT YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY OPENING THE PACKAGE CONTAINING THE SOFTWARE INSTALLING THE SOFTWARE NOT OTHERWISE PRE INSTALLED BY SYNOLOGY ON A PRODUCT OR OTHERWISE USING A PRODUCT THAT INCLUDES PRE INSTALLED SOFTWARE IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA DO NOT OPEN THE BOX CONTAINING THE PRODUCT INSTALL THE SOFTWARE OR USE THE PRODUCT CONTAINING THE SOFTWARE INSTEAD YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER S APPLICABLE RETURN POLICY Section1 Limited Software License Subject to the terms and conditions of this EULA Synology grants you a limited non exclusive non transferable personal license to install run and use one copy of the Software on the
33. turned to Customer at Customer s expense Any Product that has been assigned a RMA number must be returned in the same condition as it was received from Synology to the address designated by Synology freight pre paid in packaging sufficient to protect the contents thereof and with the RMA number prominently displayed on the outside of the box Customer is responsible for insurance and risk of loss with respect to returned items until they are properly received by Synology A Product issued a RMA number must be returned within fifteen 15 days after issuance of the applicable RMA number 2 4 Replacement by Synology If Synology elects to replace any Product under this Warranty set forth in Section 2 1 then Synology will ship a replacement Product at Synology s expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 2 3 and validation by Synology that the Product does not conform to the warranty In some countries Synology may at its own discretion apply the Synology Replacement Service to certain Products through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer Synology Replacement Service 2 5 Support During the Warranty Period Synology will make available to Customer the support services Following the expiration of the applicable Warranty Period support for Products may be av
34. y Customer after March 1 2008 5 Category V Product means all other Synology product models purchased by Customer before February 29 2008 b Refurbished Product means all Synology products which have been refurbished and sold directly by Synology through Online Store not including those sold by an authorized Synology distributor or reseller c Customer means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller d Online Store means an online shop operated by Synology or Synology s affiliate e Product means a New Product or a Refurbished Product and any hardware incorporated into the Product by Synology and any accompanying documentation f Software means the Synology proprietary software that accompanies the Product when purchased by Customer is downloaded by Customer at the Web Site or is pre installed on the Product by Synology and includes any firmware associated media images animations video audio text and applets incorporated into the software or Product and any updates or upgrades to such software g Warranty Period means the period commencing on the date the Product is purchased by Customer and ending 1 five years after such date for Category Products 2 three years after such date for Category II amp Ill Products or 3 two years after such date for Category IV Products or 4 one year after such date for Category V Products or
35. y assist Synology to diagnose and validate any nonconformity with the Product The warranty set forth in Section 2 1 does not include 1 any warranty relating to the Software 2 physical installation or removal of the Product from Customer s site 3 visits to Customer s site 4 labor necessary to effect repairs or replace defective parts other than during Synology s or its contracted service providers normal local business hours exclusive of weekends and service providers holidays 5 any work with any third party equipment or software 6 any warranty of the hard disk if installed by Customer or any other third party or 7 any warranty of compatibility with the hard disk 2 3 Return Any Product returned by Customer under Section 2 2 must be assigned a Return Merchandise Authorization RMA number by Synology before shipment and must be returned in accordance with Synology s then current RMA procedures Customer may contact any authorized Synology distributor or reseller or Synology Support to obtain assistance in obtaining an RMA and must provide proof of purchase and product serial number when asking for such assistance For warranty claims Customer must return the complete Product to Synology in accordance with this Section 2 3 to be eligible for coverage under this Warranty Any Product returned without an RMA number or any Product that has been disassembled except under the direction of Synology will be refused and re
36. y will make available to you the support services Following the expiration of the applicable Warranty Period support for Software may be available from Synology upon written request Section 11 Disclaimer of Warranties EXCEPT AS EXPRESSLY SET FORTH ABOVE SYNOLOGY AND ITS SUPPLIERS PROVIDE THE SOFTWARE AS IS AND WITH ALL FAULTS SYNOLOGY AND ITS SUPPLIERS HEREBY DISCLAIM ALL OTHER WARRANTIES EXPRESS IMPLIED OR STATUTORY ARISING BY LAW OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE TITLE AND NONINFRINGEMENT WITH REGARD TO THE SOFTWARE WITHOUT LIMITING THE FOREGOING SYNOLOGY DOES NOT WARRANT THAT THE SOFTWARE WILL BE FREE OF BUGS ERRORS VIRUSES OR OTHER DEFECTS Section 12 Disclaimer of Certain Damages IN NO EVENT WILL SYNOLOGY OR ITS LICENSORS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL INDIRECT SPECIAL PUNITIVE CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE SOFTWARE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Section 13 Limitation of Liability SYNOLOGY S AND ITS SUPPLIERS LIABILITY ARISI
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