User guide Alfred
Contents
1. on off switch Page 12 ZROCOM User guide ALFRED Issue 1 01 Features On site recordable message Build in microphone for on site message recording Build in loudspeaker for the play back of the recorded message Input for external source i e CD MC or mixer to record the message Courtesy annoucement service for quite any type of trunk and PABX Up to 16 digits long programmable telephone number DTMF dial Programmable flash signal time from 0 to 999 ms Programmable answer delay from 0 to 99 rings Message output level control Up to 60 seconds recordable message lenght Programmation using DTMF dial Automated attendant feature DTMF dial in during message Multiple device configuration with one master and up to three slave units Build in start stop interface with busy signal 230 Vac power supply with external unit Small case Nice shaped case Fast and easy installation and programmation ROCOM Page 13 User guide ALFRED Issue 1 01 Installation Page 14 The installation place of the device should be in a dry room far from dirt heat an direct sun light far from device generating strong electromagnetical fields like loudspeaker far from liquids and chemical agressiv substances Before you start with the installation please note The device can be powered only with voltage indicated on the identification label The device doesn t contain maint2. Activate the programming mode See also page 16 Call the device using a telephone with DTMF dial pad You here three short tones Dial now 3 You here three short tones Dial now the flash signal time in milliseconds 000 to 999 Insert the value always with three digits You here three short tones The flash signal time is programmed You can now go ahead to program the following steps or terminate the programmation dial the digit 3 Page 20 ROCOM User guide ALFRED Issue 1 01 Numbering plan digit number programming automated attendant This programmation will activate the automated attendant feature With this feature the waiting party can be invited to dial a DTMF number during the waiting message If this will happen the device will wait until the here programmed number of digits are dialed by the calling party After this it will terminate the message and forward the call to the dialed number The device will NOT take any control of the dialed number If no number is dialed the unit will forward the call to the programmed number The default configuration is 00 no automated attendant feature Activate the programming mode See also page 16 Call the device using a telephone with DTMF dial pad You here three short tones Dial now 4 You here three short tones Dial now the desired number of digits required by the numbering plan of the PABX from 00 to 16 Insert t
3. LED indicator Green flashing stand by Orange flashing programming recording function Red recording Red flashing 5 seconds to the end of recording time Green answer mode Volume control of the message send to the telephone line The build in loudspeaker doesn t have a volume control PLAY key for the play back of the recorded message The message will be played automati cally at the end of the record and after power on Microphone for the registration of the message Messages on CD or MC can also be recorded using the connector JB on the back of the device If this connector is used the microphone will be disabled ROCOM Page 11 User guide ALFRED Issue 1 01 Rear panel view ON PWR RS 232 JA JB JC LINE Connector for telephone line cable Connector for MOH output to the PABX Only if an external MOH source is connected to JA Connector for the external source for the reco rding of the message CD MC Mixer etc The build in microphone is disabled if this connec tor is used Connector for the external MOH source The exter nal MOH source will be automatically mixed with the stored message With the connector JC the source can be forwarded to the PABX as well 25 pin connector for the start stop interface and or interconnection cable optional for multiple device configuration Plug in for external power supply unit
4. ee eer err fer User guide ALFRED Issue 1 01 Personal notes ZROCOM Page 27 2001 ROCOM GmbH Product may change without notice We do not respond for any errors or mistake in the present documentation Printed in Germany Energie und Kommunikati Lessing Str 20 63110 Ro Tel 49 6106 6600 0 Fax 49 E Mail rocom_gmbH t online de http www rocom gmbh de
5. message after sending a flash signal At the end of the dial the device will release the line If no number is stored the unit will work as an answering maschine At the end of the message the line will be released without dial Activate the programming mode See also page 16 Call the device using a telephone with DTMF dial pad You here three short tones Dial now 1 You here three short tones Dial now the desired telephone number max 16 digits long The DTMF digits and can be used also as part of the telephone number but only as first digit ond only once Dial at the end of the telephone number You here three short tones The telephone number is stored You can now go ahead to program the following steps or terminate the programmation dial the digit 3 PLEASE NOTE Some PABX can detect automatically if the telephone has a rotary dial or DTMF dial pad The dial mode can be detected only if the dial is started without a flash signal To ensure that with an Alfred connected to such a PABX the dial mode can be detected correctly the device will send the stored number without flash every time it will be switched on At the first activation you should program the number and then switch the device off and on This will ensure that the correct dial mode is setup at the PABX and you can check the correct stored number ZROCOM Page 17 User guide ALFRED Issue 1 01 Telephone number deleting W
6. ZROCOM Page 15 User guide ALFRED Issue 1 01 Programming Activate programming mode To activate the programming mode press using a pen or a small screwdriver the PROG button The orange LED will flash fast Using a phone with enabled DTMF dial pad call the device using the internal telephone number of the extension line where the unit is connected to The device will answer the call the send three short tones The LED will be switched off as soon as the frist DTMF digit is recognized After this the green LED will go shortly on with any recieved DTMF digit After pressing the PROG button you will have about 30 seconds to call the device or to start with the recording of the message If this will not happen the device will go back to stand by mode automatically green LED flashing slow In programming mode you might hear the following tones Input is correct three tones Input is wrong six tones Error in the device nine tones The programming mode will be terminated dialing the digit 3 or automatically with no action within 30 seconds or switching the unit off and on With a multiple device configuration the programming and recording is done only on the master unit This will then forward the information and message to the connected slave devices Page 16 ROCOM User guide ALFRED Issue 1 01 Telephone number programming The herewith programmed telephone number will be dialed at the end of the
7. attendant or other extensions Depending on the required function the calls can be diverted to ALFRED only if the attendant or the extension is busy doesn t answer within a specific time or in any case With small PABX were call diversion or call rerouting features are not available the device should be programmed to receive incoming calls at the same time as the attendant You can program then a call answer delay on ALFRED giving enough time to the attendant to aswer the call if he she is free After answering the call the device can send an up to 60 long message The message can be recorded by the user itself using the build in microphone or an external source like a CD or MC player At the end of the message the device will send a flash signal followed by an up to 16 digit long telephone number This will connect the answered call back to the attendant or other extension Now the external call will be placed in the waiting queue of the PABX Using an optional MOH device like the Phonphon the waiting caller can now receive waiting messages with a background music The external music on hold source can be also connected to ALFRED and then forwarded to the PABX MOH input as well In this case you will have a courtesy announcement system with the same background music for all the duration of the process Automated attendant This feature can be activated by programmation With this feature activated the caller party can be invited during the g
8. be opened closed again With the busy contact the PABX can determine the aviability of the device for a new call The message is send on a 600 ohm galvanic isolated output LF signal output on pins 4 and 4 of the DB 25 connector The device is delivered with a DB 25 plug The connection cable to the PABX has to be prepared on the installation site ROCOM Page 7 User guide ALFRED Issue 1 01 Configuration examples PABX DID ISDN T R EP Public Network Example 1 Courtesy announcement with busy attendant Call diversion on busy feature is activated for the attendant If the attendand is busy the call is diverted immediatly to ALFRED DID ISDN T R Public Network Example 2 Courtesy announcement with no answer Call diversion after time is programmed for the attendand extension The call is forwarded to ALFRED only if the attendand extension doesn t answer Page 8 ZROCOM User guide ALFRED Issue 1 01 DID ISDN T R PABX gt Incoming call Public Network EN gt Example 3 Courtesy announcement with no answer or busy attendant Attendant and ALFRED are called at the same time The call will be answered by ALFRED only after a programmed delay DID ISDN T R Public Network p DTMF diall Courtesy announcement with busy operator and automated attendant Call diversion on busy feature
9. is activated for the attendant If the attendant is busy the call is diverted immediatly to ALFRED The waiting caller can dial during the message an internal number using the DTMF dialpad Example 4 ROCOM Page 9 User guide ALFRED Issue 1 01 tll transla en ION ae al Extension DTMF diall Example 5 Automated attendant Alfred is programmed to receive all incoming calls The caller can dial during the message an internal number using the DTMF dialpad If no number is dialed the caller will be connected to the attendant PABX DID ISDN T R lt lt Night service Public Network Example 6 Night message Alfred is programmed as night answer machine The call will be answered immediatly At the end of the message the connection will be released erg cee cee cer User guide ALFRED Issue 1 01 Front panel view f amp Alfred ou O O ROCOM PROG key for the switch to programming recording mode With multiple device configu rations this key is enabled only on the master device REC STOP key for the recording of the message from microphone or external source The key is enabled only during the recording mode LED is flshing orange The record will be started at the release of the button Pressing the button a second time will stop the recording and store the message
10. loadspeaker The green LED will light during the play back At the end of the message the unit will go in stand by mode The green LED will flash slowly You can hear to the recorded message all time pressing the PLAY button During the play back the green LED will light ROCOM Page 23 User guide ALFRED Issue 1 01 Message recording from CD MC or mixer Connect the external source to the JB plug on the back of the device Activate the programming mode See also page 16 Press the REC STOP button The record will start as soon you release the button The red LED will light Alfred iROGOM Start the message paly back on the external device The record lenght is about 60 seconds As the red LED will start flashing you will have 5 secondes of recording left At the end of the recording time or if you press the START REC button again the device will switch to play back mode and you can hear the recorded message on the internal loadspeaker The green LED will light during the play back At the end of the message the unit will go in stand by mode The green LED will flash slowly Alfred iROGOM You can hear to the recorded message all time pressing the PLAY button During the play back the green LED will light Page 24 ZROCOM User guide ALFRED Issue 1 01 Play back You can hear to the recorde
11. User guide User guide ALFRED Issue 1 01 Contents DG SCH PRION een 3 Connection diagram sssicsiscictsrsnsisinccecsdsesinnsendssincderiaananaearaveeds 6 Start Stop Interface ini 7 Configuration examples u 44444444nnnnnnnnnnn nenn erne 8 Front panel view anne 11 Rear DanelViEWens nn 12 FEATUFES piinia anaa aan Ener EnnR Fu el 13 Eg nenne 14 Programming une eeeieeneunkee 16 Activate programming mode nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 16 Telephone number programming sssrsnnennennnnnn nn 17 Telephone number deleting ru4s4440nnnen nenn 18 Answer delay programming s44snnnnnnne nennen 19 Flash signal time programming 4 4s 444Hnnnnnn nenn 20 Numbering plan digit number programming automated attendant seen 21 Default configuration data load 44mennn 22 Message recording RRSRRERRRNREENERERBEFEREERBREEREEREEEHERFEORTERERPERSREFEERER 23 Message recording from CD MC or mixer rrnnnnnnnnvnnnnnnnnn 24 Play Back EE 25 Technical data nun anna 26 Personal notes 27 Page 2 HROCOM User guide ALFRED Issue 1 01 Description ALFRED is a digital announcement device with the following features Courtesy announcement The device must be connected to a analouge PABX extension line This port has to be programmed on the PABX to receive using features like call diversion or call rerouting all callswhich can not be answered by the
12. anable parts and should be opened only by instructed technicians If a liquid should get into the device disconnect immediatly the power supply The device should be opened only by instructed technicians To polish the device use only a clean and soft cloth To remove spots use a umid cloth or a natural cleaning substance Do not use chemical substances or petrol these might damage the plastic of the case Do not drop or shock the device Static discharge may damage the device Ensure that you discharge yourself using a appropiate grounding before handling the unit Installation Connect the device to a telephone plug using the line cable The PABX must be programmed to work together with the device This procedure is different from PABX to PABX For the normal use the extension line with the connected ALFRED should be programmed to receive incoming calls at the same time as the attendant during day service Other type of programmations can use the call diversion features of the PABX For a best service the PABX should have the feature call waiting on busy extension where an external call can be put on a waiting queue for a busy extension by a call transfer If a multiple device configuration has to be installed the units are to ne cer srr fer User guide ALFRED Issue 1 01 be connected together The connection cable has to be ordered separatly Rocom part no 10 5000 0010 The cable is provided for the connect
13. d message all time pressing the PLAY button T EN During the play back the green LED will 7 GR racm light 9 Alfred After recording the message to your NE ON PUR Rs 22 JA JB OG sadisfaction you can connect the b g e oe device to the PABX For any question 8 about this matter refer to your Ee _ technical support for the PABX 2 After the connection and programmation of the PABX test the installation calling the PABX and waiting until ALFRED will answer the call Lar TK Anlage With a small screwdriver you can now regulate the volume of the message level on the telephone line If the message will still be too low you should record the message again using a higher output level on the external device or getting closer to the microphone ROCOM Page 25 User guide Technical data DESCRIPTION Dimensions Weight Power supply Power supply unit Signal output level Output impedance Bandwith Digitalisation Memory Message lenght No of messages Enviroment Electical security Class of protection Electromagnetical immunity Page 26 ALFRED Issue 1 01 140 x 180 x 38 mm D L H max 400 g 12 Vdc max 400 mA 230 Vac 6 10 50 Hz max 10 5 dB regulated 600 Ohm 300 bis 3400 Hz DAST 8 kHz scanning frequency EEPROM 10 years data retain 60 seconds O to 45 C max 90 umidity EN 60950 IP 30 DIN 40050 EN 60555 2 EN 55022 EN 50082 1
14. he value always with two digits You here three short tones The numbering plan digit number is programmed You can now go ahead to program the following steps or terminate the programmation dial the digit 3 ZROCOM Page 21 User guide ALFRED Issue 1 01 Default configuration data load With this function you can reload the default configuration data as indicated Activate the programming mode See also page 16 Call the device using a telephone with DTMF dial pad You here three short tones Dial now 999 You here three short tones The default configuration data are loaded Only the programmed number will be maintened You can now go ahead to program teh following steps or terminate the programmation dial the digit 3 Page 22 ZROCOM User guide ALFRED Issue 1 01 Message recording Activate the programming mode See also page 16 Press the REC STOP button The record will start as soon you release the button The red LED will light Alfred iROCOM Speak your message as close as possible into the microphone The record lenght is about 60 seconds As the red LED will start flashing you will Alfred have 5 secondes of recording time left fred At the end of the recording time or if you press the START REC button again the device will switch to play back Alfred SROCOM mode and you can hear the recorded message on the internal
15. ion of four units The master unit is identified automatically by pluging in the master connector All other devices are identified as slave units If an external music source has to be connected i e CD Player or Rocom Phonphon MOH Player part no 10 1200 0000 the plug JA has be used The external music can be forwarded to the PABX using the plug JC and the provided cable After the connection of an external music source the volume of it may be regulated for a correct working together with the ALFRED device To use the start stop interface a special cable has to made on site Use the provided DB 25 plug Refer to the schematics shown on page 7 For a mutliple device configuration with start stop interface an optional interconnect cable Rocom part no 10 5000 0020 has to be ordered Connect the provided power plug to the device and into the mains plug Switch the unit on After the play back of the stored message the device is ready to work Herefore it has to be programmed first To program the unit press the button PROG The orange LED will flash fast Call now the unit using a phone with DTMF dial pad If you don t call the unit within 30 seconds it will automatically switch back to the stand by mode green LED slow flashing In programming mode also the message can be recorded using the build in microphone or an external source For the programming of the device and the recording of the message please read the following instructions
16. ithout a programmed telephone number the device will work as an answer machine At the end of the message the line will be released This is the default configuration of the device Activate the programming mode See also page 16 Call the device using a telephone with DTMF dial pad You here three short tones Dial now 6 You here three short tones The telephone number is deleted You can now go ahead to program the following steps or terminate the programmation dial the digit 3 Page 18 ROCOM User guide ALFRED Issue 1 01 Answer delay programming The device will wait for the programmed number of calls before answering The default configuration is 00 calls no delay Activate the programming mode See also page 16 Call the device using a telephone with DTMF dial pad You here three short tones Dial now 2 You here three short tones Dial now the number of rings 00 to 99 to be waited before answering the call Insert the value always with two digits You here three short tones The answer delay is programmed You can now go ahead to program the following steps or terminate the programmation dial the digit 3 ZROCOM Page 19 User guide ALFRED Issue 1 01 Flash signal time programming Here you can program the flash signal recall button time for the connected PABX A recall activation with ground button is not possible The default configuration is 80 ms
17. kind of installations i e PA systems The start stop interface has a start input 5 to 48Vdc a busy signal output and aisolated LF signal output Both start stop and t r interface can be used at the same time as far as for both of it the same message is used Modular expandable Up to four units can be configurated together as one device One of the units is automatically indentified as master unit All the programmation and the recording of the message is done on the master unit This unit will then forward automatically the information and messages to the connected devices In this way you can configure a multiline device with the same message for all channels After the recording and programmation all units will work stand alone for the normal business The following programmations can be done on the ALFRED 1 to 16 digits long telephone number 0 bis 9 ee aa cer fer User guide ALFRED Issue 1 01 Delay on answer 0 to 99 calls Flash signal duration 0 to 999 ms Internal numbering plan lenght 1 to 16 digits The programmation is done using DTMF dial signals For this procedure ALFRED has do be called after the programming mode has been activated After the answer you will receive a acknowledge tone and the programmation can be done using a DTMF dial pad Follow the instructions on the following pages The message is stored on a EEPROM memory using the DAST procedure This memory is protected against lo
18. reeting message to dial a specific internal number using his DTMF dial pad If the caller will follow the instruction the device wil stop the outgoing message as soon as a valid DTMF digit is detected At the end of the dial ALFRED will transfer the call to the dialed number and not to the stored one The device will not survey the dialed number Only the number lenght is programmed in the device This gives a high grade ROCOM Page 3 User guide ALFRED Issue 1 01 Page 4 of flexibility in the possible applications of this feature To ensure that the external caller may not activate PABX features or external calls the extension line with the connected ALFRED should be restricted using the class of service programmation of the PABX If the caller doesn t dial a number or if the dialed number is shorter then the programmed lenght the device will forward the call the the programmed extension at the end of the message or after a time out Digital announcement device If no telephone number is programmed the device will work as a digital annoucement device After the message the connection will be released Digital announcement device with start stop interface The device has a build in start stop interface This interface can be used to connect ALFRED to larger PABX with this specific interface like Sie mens Hicom 300 or Nortel or ACD systems With this interface the unit can be used also as digital announcement device for other
19. ss of data due to power failure for a period of ten years The message can be recorded using the build in microphone or an external source The message volume can be regulated The output inpedance is about 600 Ohm The power supply is provided by the attached plug PSU ROCOM Page 5 User guide ALFRED Issue 1 01 Connection diagram public network analogue digital fe I rm PABX non E connected together Vv PWR 12 Vde gt ALFRED MOH C JB extension omoj gt y LINE a input Message mm registration from external source J JC i e MC CD player Oy Extrenal MOH source i E Phonphon PnP Page 6 ROCOM User guide ALFRED Issue 1 01 Start Stop interface ALFRED PABX DB 25 plug 4 LF 5 12 L Start St art Stop A 13 9 Busy 11 detection Busy A 110 Fuse 5ta 48V The start stop interface is used to connect ALFRED to larger PABX like Siemens Nortel or Alcatel Over this interface the PABX can control the the stored message and synchronise itself with the lenght of it Applying a DC voltage between 5 and 48 V on the pins 12 and 13 of the DB 25 connector the message will be started At the same time the busy relais contact on the pins 11 and 9 will be closed opened on the pins 11 and 10 At the end of the stored message the busy contact will
Download Pdf Manuals
Related Search