Avigilon Control Center Server User guide
Contents
1. Maintains an updated list of computers Provides three management services C Provides launch Functionality For DCOM Registers and updates IP addresses an Enables client programs to track linked F Coordinates transactions that span mul Resolves and caches Domain Name Sys Status Started Started Started Started Started Started Started Started Started Figure 2 1 Windows Services 2 3 Along with Control Center Server the Control Center Admin Tool is installed The Admin Tool is run in the Windows system tray and can be opened by double clicking on the Avigilon Control Center icon RI 6izem Figure 2 2 Control Center Admin Tool The Admin Tool allows you to administer the licensing network and storage settings for the Control Center Server software Avigilon Control Center Admin Tool Control Center Server is Running Shut Down General Settings Backup Q aoe Control Lentes View Application Logs Show this window on startup Figure 2 3 Control Center Admin Tool 2 4 Avigilon Control Center Client User Guide SETUP Before you begin using Avigilon Control Center you must setup your system by licensing the Control Center Server software configuring the NVR storage settings and configuring the NVR network settings Licensing the NVR To access the NVR licensing 1 From the Windows system tray double click on the Control Cente2. Please visit http activate avigilon com along with your Activation File in order to obtain your License File Once you have this License File click Next and use Step 2 Add License File to activate Control Center Click here to open the directory containing the activation file Previous Cancel Figure 3 12 Activation File Saved Dialog 8 Open a web browser and go to http activate avigilon com Enter the location of your activation file and click Upload Activation File avigilon the best evidence License Activation Windows Internet Explorer 6 ED le http factivate aviglon com Live Searc i Per File Edit View Favorites Tools Help w Eig amp avigilon the best evidence License Activation aviGILON It atst EVIDENCE Avigilon License Activation Activate License To activate your license please upload your Avigilon Activation File Once it has been processed you will be able to download your License File Desktop ActivationFile key Upload Activation File M gt Lg Internet 100 7 Figure 3 13 Activation Website 9 Download the License File and copy it to the NVR computer to finish licensing Enter ponni registration information to receive product updates from Avigilon and click egister avigilon the best evidence License Activation Windows Internet Explorer DER Ge yy le http activate avigilon com v4 x fu e Search A File Edit V
3. gt Cancel Figure 3 6 Registration Dialog 6 The software will connect to the Avigilon licensing server and activate the license Click Next Avigilon Control Center Server Setup Internet Activation Activation Succeeded Ayvigilon Control Center has been activated Next Cancel Figure 3 7 Activation Dialog To add an NVR license without internet connection 1 Open the License Activation dialog For more information see To access the NVR licensing on page 3 5 2 Click Add License 3 8 Avigilon Control Center Client User Guide 3 If no internet connection was detected click Manual Activation Add License Activate Control Center Server Select how you would like to activate Avigilon Control Center Manual Activation Recommended gt Activate Control Center manually Select this if the NVR is not connected to the internet Internet Activation gt Activate Control Center over the internet Select this if the NVR is connected to the internet a Internet connection unavailable Avigilon does not receive or use any personal data during activation Click here for more information Cancel Figure 3 8 License Activation Method Dialog 4 Click Step 1 Generate Activation File Avigilon Control Center Server Setup Manual Activation To manually activate Avigilon Control Center you must first generate an Activation File and visit our website at http activate av
4. support avigilon com For emergency technical support 24 hours a day 7 days a week please call the Avigilon Emergency Technical Support Hotline at 1 604 506 3117 Upgrades Software and firmware upgrades will be made available via download or CD as they become available 1 2 Avigilon Control Center Client User Guide UNDERSTANDING THE APPLICATION Avigilon Control Center Server runs in the background as a Windows service It is configured to automatically start when the operating system is booted The properties of the service can be configured in the Services window which is can be accessed through Control Panel gt Administrative Tools gt Services u Services File Action View Help e SERB Bw Services Local Avigilon Control Center Stop the service Restart the service Description Avigilon Control Center NVR Software Standard g Avigilon Control Center Background Intelligent Sy Bonjour Service Sy ClipBook Sy cOM Event System Sa com System Application Computer Browser Sy Cryptographic Services DCOM Server Process L DHCP Client Distributed Link Trackin Be Distributed Transaction SM DNS Client Description Ayvigilon Control Center NVR Software Transfers Files in the background using i Enables hardware devices and softwar Enables ClipBook Viewer to store inform Supports System Event Notification Ser Manages the configuration and tracking
5. 3 8 3 6 Avigilon Control Center Client User Guide Avigilon Control Center Server Setup Activate Control Center Server Select how you would like to activate Avigilon Control Center Internet Activation Recommended gt Activate Control Center over the internet Select this if the NVR is connected to the internet Manual Activation gt Activate Control Center manually Select this if the NVR is not connected to the internet Intemet connection detected Avigilon does not receive or use any personal data during activation Click here for more information Figure 3 4 License Activation Method Dialog 4 Enter the product key a check mark will appear if it is valid Click Next Avigilon Control Center Server Setup Enter Product Key Enter the product key to activate ALAAAL AAAALA AALAAA AAAAA AARALA Click here if you would like to activate multiple products Previous S Next Cancel Figure 3 5 Product Key Dialog 5 Enter product registration information to receive product updates from Avigilon Click Next 3 7 Avigilon Control Center Server Setup Product Registration To receive product updates please register the following information Registration is optional Required Fields Register to receive updates First Name Last Name Email Address Country State Company Name Don t register to receive updates Previous
6. open the Control Center Admin Tool R 6 12PM Figure 4 7 Windows System Tray 2 Inthe Control Center Admin Tool General tab click View Application Logs 4 21 Avigilon Control Center Admin Tool Control Center Server is Running E Shut Down General Settings Backup aunen Control Center B View Application Logs Show this window on startup Figure 4 8 Control Center Admin Tool 3 When you have finished viewing the logs click OK Application Logs Message 8 20 2008 4 16 11 PM Network connection 8 20 2008 4 16 02 PM Network connection 8 20 2008 4 07 37 PM Network connection 8 20 2008 4 07 28 PM Network connection 8 19 2008 4 22 36 PM Network connection 8 19 2008 4 22 27 PM Network connection 8 19 2008 4 06 26 PM Network connection OK Figure 4 9 Application Logs Dialog Exporting and Importing Settings After you have configured your NVR you can export the NVR settings and then import the settings on a different NVR To export NVR settings 1 From the Windows system tray double click on the Control Center icon to open the Control Center Admin Tool R 6 12PM Figure 4 10 Windows System Tray 4 22 Avigilon Control Center Client User Guide 2 Inthe Control Center Admin Tool Backup tab click Export Settings The Control Center Server must be shut down before the settings can be exported Avigilon Control Center Admin Tool Control Cente
7. AVIGILON Avigilon Control Center Server User guide Version 3 8 Avigilon Corporation Vancouver BC Canada V6H 4E4 TEL 604 629 5182 FAX 604 629 5183 avigilon com Copyright Copyright 2008 Avigilon All rights reserved No copying distribution publication modification or incorporation of this document in whole or part is permitted without the express written permission of Avigilon In the event of any permitted copying distribution publication modification or incorporation of this document no changes in or deletion of author attribution trademark legend or copyright notice shall be made No part of this document may be reproduced stored in a retrieval system published used for commercial exploitation or transmitted in any form by any means electronic mechanical photocopying recording or otherwise without the express written permission of Avigilon Avigilon Suite 1010 One Bentall Centre 505 Burrard Street Vancouver British Columbia Canada V7X 1M5 Tel 1 604 629 5182 Fax 1 604 629 5183 http www avigilon com Revised October 2008 Table of Contents Introduction 1 What is the Avigilon Control Center Server 1 System Requirements 1 Who Should Use this Guide 2 For More Information 2 SUPPOM eei bs aA eee ie e Pee ee ee 2 Wpgrades s n 4 5 4152 RUN ge eG nus ee 2 Understanding the Application 3 Setup 5 Licensing the NVR 5 Conf
8. deo Card DirectX 9 0c compliant with 128MB RAM nVidia 6600 or better or ATI X1300 or better Network Card 1 Gbps Hard Drives SATA II 7200 RPM Enterprise Class 1 1 The recommended system requirements to run the Control Center Server software on a laptop with a recording capacity of 5 MB s from up to 4 cameras and the ability to view live and recorded images data locally are as follows e OS Windows XP SP2 Vista e CPU Intel Core 2 Duo Processor 2 Ghz or better System RAM 2 GB Video Card DirectX 9 0c compliant with 128MB RAM nVidia 6600 or better or ATI X1300 or better Network Card 1 Gbps Hard Drives SATA II Who Should Use this Guide This guide is intended for anyone who uses Avigilon Control Center Server software To use this guide you should Have a working knowledge of surveillance operations Be familiar with the Windows operating system This guide assumes that All the hardware software and network components of your system are installed configured and operating correctly For More Information Visit Avigilon at http Awww avigilon com for additional product documentation Support For additional support information visit http Awww avigilon com support Regular Avigilon Customer Support Center hours of operation are from 8 30 a m to 5 00 p m Pacific Standard Time PST and can be reached by calling the toll free number 1 888 281 5182 E mails can be sent to
9. em Tray 2 Inthe Control Center Admin Tool click Start Up When Control Center Server is properly started the status in the Admin Tool will indicate this Avigilon Control Center Admin Tool Control Center Server is Not Running Start Up General Settings Backup a EN pene iS View Application Logs Show this window on startup Figure 4 4 Control Center Admin Tool 4 20 Avigilon Control Center Client User Guide Starting Control Center Client Control Center Client software can be started through the Control Center Admin Tool If the Control Center Client is not installed the Admin Tool will prompt you to install it To start Control Center Client 1 From the Windows system tray double click on the Control Center icon to open the Control Center Admin Tool R 6 izem Figure 4 5 Windows System Tray 2 Inthe Control Center Admin Tool General tab click Launch Control Center Client Avigilon Control Center Admin Tool Control Center Server is Running 8 Shut Down General Settings Backup a Tonto Le B View Application Logs Show this window on startup Figure 4 6 Control Center Admin Tool Viewing Application Logs You can view Control Center Server application error logs through the Control Center Admin Tool This can assist in diagnosing problems with your system To view application logs 1 From the Windows system tray double click on the Control Center icon to
10. ge Storage window you can see the current storage configuration Manage Storage F 25 7 GB Used 13 3 GB Free Config Yolume F E 33 9 GB Image Data 18 3 GB Used 1 8 GB Free Primary Image Yolume F 3 2 GB Used 17 GB Free Figure 3 20 Manage Storage Dialog To setup initial NVR storage configuration 1 When the Control Center Admin Tool detects that there is no existing storage configuration it will launch the Set Up Storage Configuration window with a recommended storage configuration Avigilon Control Center Server Setup Set Up Storage Configuration You must set up the hard drives that Control Center Server will use for storing image data and system configuration information The following is the recommended storage configuration gt Primary Image Volume E 33 9 GB Image Data Config Volume C Change Storage Configuration gt Change the setup for storing image data and system configuration information Figure 3 21 Set Up Storage Configuration Dialog 3 15 2 By default the software attempts to put the Primary Image Volume on the largest available drive and attempts to put the Config Volume on the second largest available drive If the recommended configuration is acceptable click Finish if you want to change the configuration click Change Storage Configuration 3 Select the drive you want to store the Config Volume and click Set Config Vo
11. icense File in order to activate new features and access rights Previous Cancel Figure 3 15 Manual Activation Dialog 11 Enter the location of the license file and click Next Avyigilon Control Center Server Setup Import License File Select the license file to import C Documents and Settings Administrator Desktop license lic L Previous E Next Cancel Figure 3 16 Import License File Dialog 12The software will activate the license Click Next 3 13 Avyigilon Control Center Server Setup Internet Activation Q Activation Succeeded Avigilon Control Center has been activated E Next Cancel Figure 3 17 Activation Dialog Configuring the NVR Storage Settings To access the NVR storage configuration 1 From the Windows system tray double click on the Control Center icon to open the Control Center Admin Tool R C 6 12PM Figure 3 18 Windows System Tray 2 Inthe Control Center Admin Tool Settings tab click Manage Storage The Control Center Server must be shut down before the storage configuration can be edited Avigilon Control Center Admin Tool Control Center Server is Running 2 Shut Down FEE General Settings Backup Ges f 2 Manage Licensing E Manage Storage RA Network Settings Show this window on startup Figure 3 19 Control Center Admin Tool 3 14 Avigilon Control Center Client User Guide 3 Inthe Mana
12. ient User Guide
13. iew Favorites Tools Help a D v E age G Tools E avigilon the best evidence License Activation aVIGILON Ime MST EVIOE Avigilon License Activation Activate License You have successfully activated your product Please download your License File and use Step 2 Add License File in the Admin Tool to apply the license Your download should begin shortly If it does not click the button below to download your license file Download License File If you d like to activate another license dick here Register To receive product updates please register the following information Optional Required Fields First name Last name E mail address Country State Company Name Register ir amp Internet Figure 3 14 Registration Website 10Click Step 2 Add License File 3 12 Avigilon Control Center Client User Guide Avigilon Control Center Server Setup Manual Activation To manually activate Avigilon Control Center you must first generate an Activation File and visit our website at http activate avigilon com Step 1 You will be asked to upload your Activation File after which your License File will be available for download Save this License File and use Step 2 to activate Control Center Step 1 Generate Activation File gt Generates Activation File to be uploaded to http activate avigilon com Step 2 Add License File Add your L
14. igilon com Step 1 You will be asked to upload your Activation File after which your License File will be available for download Save this License File and use Step 2 to activate Control Center Step 1 Generate Activation File Generates Activation File to be uploaded to http activate avigilon com Step 2 Add License File Add your License File in order to activate new features and access rights Previous Cancel Figure 3 9 Manual Activation Dialog 5 Enter the product key a check mark will appear if it is valid Click Next 3 9 Avigilon Control Center Server Setup Enter Product Key Enter the product key to activate AAAAA AAAAA AAAAA AAAAA AAAAAA Click here if you would like ta activate multiple products Previous o gt Next Cancel Figure 3 10 Product Key Dialog 6 Select the file name for the Activation File and the location to save it Click Next Avigilon Control Center Server Setup Select Activation File Select the file name for the Activation File C Documents and Settings dministratorDesktop ctivationFile key CJ Previous Cancel Figure 3 11 Product Key Dialog 7 The activation file is saved at the location you specified Copy this file to a computer with access to the internet Click Next 3 10 Avigilon Control Center Client User Guide Avyigilon Control Center Server Setup Manual Activation Activation File Saved
15. iguring the NVR Storage Settings 14 Configuring the NVR Network Settings 17 Administering the Application 19 Starting Up and Shutting Down Control Center Server ieee ae ie ee d a 19 Starting Control Center Client 21 Viewing Application Logs 21 Exporting and Importing Settings 22 ii INTRODUCTION What is the Avigilon Control Center Server The Control Center Server software is an application that captures and records image data from cameras and encoders and serves it to the client software This software is a Windows service and does not require user intervention to function It starts running automatically when Windows starts System Requirements The recommended system requirements to run the Control Center Server software with a recording capacity of 32 MB s from up to 24 cameras are as follows e e OS Windows XP SP2 Vista Server 2003 SP2 CPU Intel Quad Core Xeon E5320 Processor System RAM 4 GB Network Card 1 Gbps Intel Pro 1000 or Broadcom NetXtreme II Server Adapters Hard Drives SATA II 7200 RPM Enterprise Class The recommended system requirements to run the Control Center Server software with a recording capacity of 10 MB s from up to 16 cameras and the ability to view live and recorded images data locally are as follows OS Windows XP SP2 Vista Server 2003 SP2 CPU Intel Quad Core Xeon E5405 Processor System RAM 2 GB Vi
16. lick OK Add Image Volume Adding an image volume to drive E This drive has 355 GB free How large should the image volume be p55 GB Figure 3 24 Add Image Volume Dialog 4 Click OK To erase storage configuration 1 Open the Manage Storage dialog For more information see To access the NVR storage configuration on page 3 14 2 Click Erase All Data 3 Click Yes Note that all image data and NVR settings will be lost 4 Youwill need to create a new storage configuration before you can run Control Center Server again Configuring the NVR Network Settings The NVR communicates with the Control Center Client software through a range of UDP and TCP ports These port ranges only need to be changed if the Control Center Client is trying to access two or more NVRs that are behind the same NAT device e g router or if there is a port conflict with other software running on the same computer as the Control Center Server software To change the NVR network port range 1 From the Windows system tray double click on the Control Center icon to open the Control Center Admin Tool R 6 12PM Figure 3 25 Windows System Tray 2 Inthe Control Center Admin Tool Settings tab click Network Settings 3 17 Avigilon Control Center Admin Tool Control Center Server is Running 2 Shut Down General Settings Backup 2 Manage Licensing E Manage Storage RA Network Settings Show this wi
17. lume The Config Volume stores all of the NVR settings and it is recommended to have the Config Volume on a separate drive from the Primary Image Volume Manage Storage 7 25 7 GB Used 13 3 GB Free Config Yolume F 33 9 GB Image Data 18 3 GB Used 1 8 GB Free vy Primary Image Yolume F 3 2 GB Used 1 7 GB Free Figure 3 22 Manage Storage Dialog 4 If you are not satisfied with the location or size of the Primary Image Volume select the drive with the Primary Image Volume and click Remove Image Volume Select the drive that you want to store the Primary Image Volume on and click Add Image Volume Select the size of the image volume and click OK Add Image Volume Adding an image volume to drive E This drive has 355 GB free How large should the image volume be p55 GB Figure 3 23 Add Image Volume Dialog 5 If you want to add an additional Image Volume to another drive select the drive and click Add Image Volume Select the size of the image volume and click OK 6 If you are satisfied with the storage configuration click OK 3 16 Avigilon Control Center Client User Guide To add an additional image volume 1 Open the Manage Storage dialog For more information see To access the NVR storage configuration on page 3 14 2 Select the drive you want to add the additional image volume to and click OK 3 Select the size of the image volume and c
18. ndow on startup Figure 3 26 Control Center Admin Tool 3 Enter the desired base port The UDP and TCP port ranges that are used by the Control Center Server software are updated as the base port changes Click OK Network Settings Base port 50000 Required ports UDP 50000 50999 TCP 50080 50082 Figure 3 27 Control Center Admin Tool 3 18 Avigilon Control Center Client User Guide ADMINISTERING THE APPLICATION Starting Up and Shutting Down Control Center Server Control Center Server software automatically starts when Windows starts but it can be manually shut down and started through the Control Center Admin Tool To shut down Control Center Server 1 From the Windows system tray double click on the Control Center icon to open the Control Center Admin Tool Q c izem Figure 4 1 Windows System Tray 2 Inthe Control Center Admin Tool click Shut Down When Control Center Server is properly shut down the status in the Admin Tool will indicate this 4 19 Avigilon Control Center Admin Tool Control Center Server is Running E Shut Down General Settings Backup Eve Control Center View Application Logs Show this window on startup Figure 4 2 Control Center Admin Tool To start up Control Center Server 1 From the Windows system tray double click on the Control Center icon to open the Control Center Admin Tool R 6 izem Figure 4 3 Windows Syst
19. r Server is Running amp Shut Down Show this window on startup Figure 4 11 Control Center Admin Tool 3 In the Export Settings window select the settings you want to export and click OK Export Settings Settings to Export Recording Schedules Users amp Groups Device Settings Figure 4 12 Export Settings Dialog 4 Inthe Select File to Export To window browse to a location where you want the exported settings to be stored type a name and click Save 5 Click OK To import NVR settings 1 From the Windows system tray double click on the Control Center icon to open the Control Center Admin Tool Figure 4 13 Windows System Tray 2 Inthe Control Center Admin Tool Backup tab click Import Settings The Control Center Server must be shut down before the settings can be imported 4 23 Avigilon Control Center Admin Tool Control Center Server is Running amp Shut Down General Settings Show this window on startup Figure 4 14 Control Center Admin Tool 3 Inthe Select File to Import window browse to the location of the file you want to import 4 Inthe Import Settings window select the settings you want to import and click OK Import Settings Settings to Import Recording Schedules Users amp Groups Device Settings The selected settings will be overwritten while importing Figure 4 15 Import Settings Dialog 5 Click OK 4 24 Avigilon Control Center Cl
20. r icon to open the Control Center Admin Tool R 6 12PM Figure 3 1 Windows System Tray 2 Inthe Control Center Admin Tool Settings tab click Manage Licensing Avigilon Control Center Admin Tool Control Center Server is Running EP Shut Down General Settings Backup Bes M Manage Licensin Manage Storage ai g g z A g g RA Network Settings Show this window on startup Figure 3 2 Control Center Admin Tool 3 Inthe License Activation window you can see all valid product keys and current available access rights License Activation Product Keys Package Name Control Center Server Product Key Company Avigilon AAAAA AAAAA AAAAA AAAAA AAAAAAL Yes Number of Clients 1 Number of Channels 4 Number of LPR Channels 0 Expires After Aug 20 2009 For licensing support please call 1 888 281 5182 Access Rights Number of Clients Number of Channels Number of LPR Channels Add License gt Add a new product license to Avigilon Control Center Figure 3 3 License Activation Dialog To add an NVR license with internet connection 1 Open the License Activation dialog For more information see To access the NVR licensing on page 3 5 2 Click Add License 3 If an internet connection was detected click Internet Activation Recommended If an internet connection was not detected see To add an NVR license without internet connection on page
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