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User Guide for Cisco IP Communicator Release 2.1

1. Answer with speakerphone Click Answer or See the Using Your Computer as a mode Speakerphone section on page 63 Answer with handset mode Lift or otherwise enable the handset See the Using Your Computer as a Speakerphone section on page 63 Answer a call with the keyboard Press Ctrl Shift A on your keyboard shortcut User Guide for Cisco IP Communicator Release 2 1 31 If you want to Then Answer with the Incoming Call Notification Click the ringing telephone icon or the caller ID information If you click the Mute icon on the Incoming Call Notification pop up window for a new call that comes in while you are on an active call the ringer mutes and the pop up window disappears You must return to the application interface to see call details for the muted call and to disable mute on all future incoming calls Switch from a connected call to answer a ringing call See the Switching Between Calls section on page 36 and the Using Hold and Resume section on page 34 Set up Cisco IP Communicator to automatically connect an incoming call after a ring or two Ask your system administrator to set up the AutoAnswer feature for one or more of your lines You can use AutoAnswer with either speakerphone mode or headset mode See the Using Headsets and Other Audio Devices with Cisco IP Communicator section on page 61 Retrieve or allow someone else to retrieve a
2. Use AutoAnswer with speakerphone mode Click or to place answer and end calls to open and close lines and to switch from other audio devices to speakerphone mode Because speakerphone mode is active by default you do not need to keep the corresponding button lit as you do for headset mode Tip AutoAnswer is a special feature that your system administrator might enable for you if you receive a high volume of incoming calls or handle calls on behalf of others When AutoAnswer is enabled Cisco IP Communicator automatically answers phone calls and routes them through speakerphone mode or headset mode depending on your configuration Related Topics e How to Handle Most Calls page 26 e How to Assign Audio Modes page 56 e Using a Headset page 61 e Using a USB Handset page 64 User Guide for Cisco IP Communicator Release 2 1 63 Using a USB Handset A Note You should assign a USB handset to handset mode This configuration allows Cisco IP Communicator to recognize if the handset is on hook or off hook enabling you to end a call by hanging up the USB handset for example For more information about this assignment see the How to Assign Audio Modes section on page 56 If you want to Then Place or end a call with the Enable or disable the USB handset Many handsets have a handset hook switch or on off button Lift or enable the handset to take it off hook You can use a USB handset wit
3. e If Cisco IP Communicator is integrated with Cisco Unified Communications Manager Release 5 x and later Choose Qa gt Personal Directory For help subscribing to the Fast Dial service see the Logging In to the User Options Web Pages section on page 71 Place a call using a Dial a number and enter a client matter code CMC or a forced billing or tracking code authorization code FAC when prompted by a distinctive tone Your system administrator will tell you if you need to enter CMC or FAC codes and will provide you with detailed instructions Place a priority Enter the Multilevel Precedence and Preemption MLPP access number precedence call provided by your system administrator followed by the phone number Place a call using your Make sure that you are logged in to Extension Mobility EM Choose Cisco Extension amp gt EM Service exact name might vary and use your keypad to enter Mobility profile login information If you are sharing a phone you might need to log in to EM before you can access certain features or complete a call EM is a special non default feature that your system administrator can assign to phones and phone users See the Customizing Your Cisco IP Phone on the Web http www cisco com en US products hw phones ps379 products_user_gu ide_list html Tips e To add a prefix to a number in one of your call logs scroll to the number and click EditDial e If you are dialing
4. 1 Phone screen Allows you to view call status and feature menus and activate items See the Phone Screen Features section on page 16 2 Window control Allows you to view the menu hide Cisco IP Communicator toggle between buttons skins or quit the application See the Feature Functionality and Availability section on page 25 User Guide for Cisco IP Communicator Release 2 1 13 Table 1 Buttons and Other Components continued 3 Line buttons and Each button opens or closes a line or speed dials a number Ctrl numbers speed dial buttons 1 8 are keyboard shortcuts Line buttons indicate line status as follows a Green steady Active call on this line off hook eGreen blinking Call on hold on this line Orange blinking Incoming call ringing on this line eRed Shared line currently in use Nocolor No call activity on this line on hook You can convert extra line buttons into speed dial buttons See the Setting Up Speed Dial Buttons section on page 75 4 Messages button Typically auto dials your voice message service varies by service a Ctrl M is the keyboard shortcut See the Accessing Voice Messages section on page 67 5 Directories button Opens or closes the Directories menu Use it to view and dial from call logs ss and a corporate directory Ctrl D is the keyboard shortcut Alternately you can us
5. e Conference Creates a conference call with all parties Then click Confrn to complete the action e End Call Disconnects the first call and dials the second OL 10863 01 If you want to Then Dial from a corporate directory web page Use the Cisco WebDialer feature Open a web browser and go to your company directory Click a phone number in the directory Click Dial or the Enter key on your keyboard to place the call Click Hangup to end the call See the Customizing Your Cisco Unified IP Phone on the Web guide for more details http www cisco com en US products hw phones ps379 products_user_gu ide_list html Dial using headset mode e If is unlit click it before or after dialing re dialing or speed dialing a number or e If is lit click New Call Redial a speed dial button or g a line button If necessary enter a phone number and click Dial or the Enter key on your keyboard See the Using a Headset section on page 61 Dial using speakerphone mode First make sure that an analog headset is not plugged in to the audio jacks on your computer Click New Call or and enter a phone number Or use another method to place the call and click to switch over to speakerphone mode Many of the actions you take to dial a number automatically trigger speakerphone mode See the Using Your Computer as a Speakerphone section on page 63 Dial using handset mode Lift or ot
6. Click to highlight a call feature and use your keyboard to enter letters or numbers Delete within an entry or move your cursor Use the Backspace key on your keyboard or click lt lt or Delete on the phone screen to remove a letter or digit To move the cursor to the right click gt gt on the phone screen You might be able to use the Navigation button or the Left and Right arrow keys on your keyboard OL 10863 01 Going On Hook and Off Hook Some Cisco IP Communicator tasks and instructions differ depending on whether the Cisco IP Communicator is on hook or off hook e On Hook No calls are active and you do not have an active dial tone Your Cisco IP Communicator provides on hook dialing pre dial which enables you to enter or choose phone numbers before activating the call When your Cisco IP Communicator is on hook this icon appears next to each phone number e Off Hook The speakerphone is active or any of several other methods are used to get a dial tone or to answer an incoming call When your phone is off hook one of these icons appears depending on the call or line state Er f Fao amp Related Topics e Call and Line States and Icons page 23 Call and Line States and Icons To avoid confusion about lines and calls see these descriptions e Lines Each corresponds to a phone number or extension that others can use to call you Your Cisco IP Communicator can support up to eight lines depen
7. Audio IP Address area The default setting for this area is Detect Automatically Do not change this setting unless asked to do so by your system administrator Audio Port Range area The default setting for this area is Use the Default Port Range Do not change this setting unless asked to do so by your system administrator Related Topics e Audio Settings page 55 e Advanced Audio Settings page 59 e Troubleshooting Cisco IP Communicator page 78 Advanced Audio Settings You can access the Advanced Audio settings on the Preferences window right click gt Preferences gt Audio tab gt Advanced button Item Description For related information see Mode Selects the audio mode speakerphone e How to Assign Audio headset or handset to which to apply Modes page 56 changes e Using Headsets and Other Audio Devices with Cisco IP Communicator page 61 Noise Suppression Attempts to suppress background noise that Troubleshooting Enabled is picked up by the microphone and that Cisco IP Communicator interferes with your voice Noise suppression page 78 is enabled by default User Guide for Cisco IP Communicator Release 2 1 59 Item Description For related information see Levels of Sets the noise suppression strength The Least Troubleshooting Aggressiveness setting is the default Cisco IP Communicator page 78 You should increase the aggressiveness level to the next setting if you are speak
8. Compact Mode Figure 2 and Figure 1 show illustrations of the skins Screen Only Toggles the screen only view on and off Keyboard shortcuts are particularly useful if you are using Cisco IP Communicator in screen only view See the Using Keyboard Shortcuts section on page 17 Always On Top Toggles this feature on and off When enabled this feature keeps Cisco IP Communicator visible on your desktop even if other applications are active You can still minimize the interface See the Feature Functionality and Availability section on page 25 18 OL 10863 01 Item Description Audio Tuning Wizard Launches the Audio Tuning Wizard a tool that helps you select and tune audio devices See the Using the Audio Tuning Wizard section on page 6 and the Troubleshooting Cisco IP Communicator section on page 78 Paste Allows you to copy the number from any Windows program paste it into the dialing box and click Dial or Enter to place the call The keyboard shortcut for this feature is Ctrl V Cisco IP Communicator runs the number through any appropriate dialing rules and automatically dials it Quick Search Opens the Quick Search dialog box The keyboard shortcut for this dialog box is Alt K Quick Search allows you to search one or more directories with a single search command See the Using the Quick Search Feature section on page 69 Cisco User Options Ope
9. Ctrl M Opens the voice message system Ctrl I Opens or closes the online help system Ctrl H Toggles headset mode on or off Ctrl P Toggles speakerphone mode on or off Ctrl T Toggles the Mute feature on or off User Guide for Cisco IP Communicator Release 2 1 17 Table 2 Keystroke Navigation Shortcuts for Cisco IP Communicator continued Action Ctrl number keys 1 through 8 Opens or closes line buttons or speed dial buttons 1 8 Ctrl V Pastes a name or phone number Ctrl Shift A Answers a call Alt S Opens the Preferences dialog box Alt K Opens the Quick Search directory feature Alt X Exits Cisco IP Communicator Alt F4 Closes Cisco IP Communicator Enter Dials a call Esc Hangs up a call Page up Increases volume for the current audio mode Page down Decreases volume for the current audio mode F2 F6 Activates softkeys 1 5 with NumLk function enabled Activates the key Shift F10 Using the Menu Opens the menu You can access these menu items by clicking the menu icon at the top right corner of the interface by right clicking anywhere on the interface or by pressing Shift F10 on the keyboard Item Description Skins Allows you to change the look of the interface Cisco IP Communicator comes with two skins the default skin right click gt Skins gt Default Mode and the compact skin right click gt Skins gt
10. Depending on the configuration you can use the Busy Lamp Field BLF feature to determine the state of a phone line associated with a speed dial button call log or directory listing on your Cisco IP Communicator You can place a call to this line regardless of the BLF status This feature does not prevent dialing If you want to Then See the state of a Look for one of these indicators next to the line number speed dial line Line is in use O R Line is idle H BLF indicator unavailable or not configured for this line See the state of a line Look for one of these indicators next to the line number listed in a call log or Line is in use directory BS Line is idle H BLF indicator unavailable for this line User Guide for Cisco IP Communicator Release 2 1 47 How to Use Shared Lines Your system administrator might give you a shared line Typically a shared line has these uses e One person applies a shared line to multiple phones that he or she uses For example your shared line extension 23456 applies to your Cisco IP Communicator and your desktop phone In this case an incoming call to extension 23456 rings your Cisco IP Communicator and your desktop phone and you can use either phone to answer the call e Multiple people share a line For example you are a manager who shares a line and extension number with your assistant An incoming call to the extension rings both your phone and the phone
11. Note For some tasks in this section you will interact with the Cisco Unified Communications Manager call processing server formerly known as Cisco Unified CallManager Logging In to the User Options Web Pages Procedure Step1 Click the Menu button or right click Cisco IP Communicator and choose Cisco User Options Step2 Enter the user ID and default password provided by your system administrator The next steps you take depend on the call processing server release with which your Cisco IP Communicator interacts For Release 5 x and later go to Step 3 For Release 4 x go to Step 4 Step3 For Cisco Unified Communications Manager Release 5 x and later a From the general menu choose User Options gt Device b Select the device name that corresponds to Cisco IP Communicator User Guide for Cisco IP Communicator Release 2 1 71 c After you make your selection use the buttons at the bottom of the window to access settings appropriate for your device d When finished click Log Off to exit Step4 For Cisco Unified Communications Manager Release 4 x a From the general menu select your device type from the Select a Device drop down list b After you make your selection a context sensitive menu appears with options appropriate for your device type If you do not see your device type listed see your system administrator c When finished click Log Off to exit p Tip e Select your device from the menu page to
12. Quick Search allows you to search one or more directories with a single search command These directories can include multiple corporate directories and your personal address book depending on how your system administrator configured the Quick Search feature Note Quick Search of the Personal Address Book is not supported in all Cisco Unified CallManager releases Ask your system administrator if this feature is available to you To access Quick Search right click Cisco IP Communicator and choose Quick Search or enter the keyboard shortcut Alt K In the Quick Search window enter a name or extension number and click Quick Dial or Search e Quick Dial Automatically dials when the search yields one match You still need to click the Dial softkey to place the call If the search yields multiple matches Quick Dial displays them e Search Displays search results without automatically dialing a number Note Only those phone numbers entered in the Work field in the PAB are displayed in Quick Search results Home and mobile phone numbers are not displayed To place a call from search results click a listing in the Quick Search window and click Dial Related Topics e Entering Password Information for Quick Search page 70 User Guide for Cisco IP Communicator Release 2 1 69 Entering Password Information for Quick Search Depending on how you want to use Quick Search you might need to enter credential informat
13. reports that you sound too quiet If you are using a headset make sure that Cisco IP Communicator is operating in headset mode and not in speakerphone mode Headset mode is operating if is lit If it is unlit click it Make sure that the microphone boom is positioned correctly if you are using a headset If the problem persists launch the Audio Tuning Wizard and increase the microphone volume for the current audio device Before you tune an audio device that has its own volume adjustor such as a USB headset with volume controls on the wire increase the device volume level to the highest setting If you still sound too quiet enable the Microphone Boost feature for the audio device from the Audio Tuning Wizard The other party sounds muffled If you are using Cisco IP Communicator remotely enable Optimize for Low Bandwidth right click gt Preferences gt Audio tab See the Audio Settings section on page 55 If you are not using Cisco IP Communicator over a remote connection disable the low bandwidth option Ask the other party to decrease his or her microphone volume if possible The other party reports that you sound muffled Launch the Audio Tuning Wizard and adjust the microphone volume for the current audio device If you are not using Cisco IP Communicator over a remote connection disable the low bandwidth option The other party sounds distant or unnatural If you are using a heads
14. using 47 90 call handling for most calls 26 with advanced call features 43 calls answering 31 billing or tracking codes 30 compared to lines 23 conference features for 40 displaying 37 Do Not Disturb 39 ending 33 extension mobility 30 Fast Dial 30 forwarding 37 handling multiple 36 holding and resuming 34 icons for 23 maximum per line 23 multiple parties on 40 muting 34 nonsecure 44 notification of incoming 21 parking 43 placing 27 prevent barging of 49 prioritizing 45 priority 30 redirecting while ringing 32 46 secure 44 selecting 36 storing and retrieving 43 tracing suspicious 45 transferring 35 OL 10863 01 calls continued troubleshooting 81 video 31 volume for 50 cBarge described 40 41 Check audio Settings window using 6 checklist for installation 2 Cisco IP Communicator closing the application 19 configuring 7 features of 1 10 illustration of 11 installing 4 launching 5 software version information 19 testing 9 with VPN 55 Cisco Unified Personal Communicator and first launching 4 Cisco Unified Problem Reporting Tool 86 Cisco Unified Video Advantage for video calls 31 conference calls Meet Me 40 42 standard 40 41 configuration checklist 2 consult transfer described 35 corporate directory dialing from 68 dialing from web page with 29 searching 70 using on phone 28 User Guide for Cisco IP Communicator Release 2 1 D Default Windows Audio Device setting described 56 set a
15. 2 1 85 Capturing Information About Problems If Cisco IP Communicator should unexpectedly close the Problem Reporting Tool automatically launches and captures relevant data for troubleshooting purposes Use this procedure to send the report to your system administrator Step 1 Step 2 Step 3 Follow the instructions in the Problem Reporting Tool to describe the problem Make sure to include this information e A description of the problem e An explanation of what you were doing at the time the problem occurred e Which audio device was in use at the time e Any other details that might have affected the situation Look on your desktop for a file named CIPC ProblemReportxxx zip where xxx is a number E mail this file to your system administrator along with this information If you experience other problems and the problem report is not automatically generated your system administrator might request log files Unlike the QRT which reports what the problem is these logs provide detailed information that help troubleshoot the problem Use this procedure to collect these files Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 86 Enable detailed logging right click gt Preferences gt User tab and check Enable Logging Attempt to reproduce the problem If you are unable to reproduce the problem the logs will not have detailed information Create the report by choosing Start gt All Programs gt Cisco IP Communica
16. 800 553 NETS 6387 Fax 65 6317 7799 Fax 408 527 0883 Europe Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13 19 1101 CH Amsterdam The Netherlands www europe cisco com Tel 31 0 800 020 0791 Fax 31020 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices CCVP the Cisco Logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect RateMUX ScriptShare SlideCast SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property
17. Cut and paste dialing e Pop up incoming call notification e Alphanumeric dialing e Keyboard shortcuts e Video interoperability with Cisco Unified Video Advantage Release 2 0 User Guide for Cisco IP Communicator Release 2 1 10 X Note If Cisco IP Communicator is using the SIP call control protocol it does not support video with Cisco Unified Video Advantage Your system administrator should tell you if your deployment supports video Related Topics e About the Cisco IP Communicator Interface page 11 About the Cisco IP Communicator Interface Use your mouse to click buttons and menu items use your computer keyboard to enter letters numbers and keyboard shortcuts Cisco IP Communicator comes with two desktop appearances called skins e Figure 1 page 12 shows Cisco IP Communicator with compact mode selected e Figure 2 page 13 shows Cisco IP Communicator with the default mode selected Related Topics e Buttons and Other Components page 11 e Phone Screen Features page 16 Buttons and Other Components Table 1 identifies buttons and other components shared by both skins User Guide for Cisco IP Communicator Release 2 1 11 Figure 1 Cisco IP Communicator with the Compact Mode Selected 10 22p 01 04 07 141209 12 OL 10863 01 Figure 2 Cisco IP Communicator with the Default Mode Selected 12 22 08 09 05 23907 i 23907 f i H a 3 H H i H i 105031 Table 1 Buttons and Other Components
18. EndCall instead of to hang up When is not lit Cisco IP Communicator uses speakerphone mode as the default audio mode Cisco IP Communicator responds to softkeys speed dial buttons and other features by routing audio through the active mode You can use a headset with all of the controls on Cisco IP Communicator including E and Q Note An analog headset works in speakerphone mode but you should use it in headset mode to improve audio quality Use an analog headset as your only audio device Follow the guidelines described in the previous row Be aware that the ringer is audible only through your headset speakers when the headset is plugged in to your computer You must be wearing your headset to hear the phone ring Use AutoAnswer with a headset Keep activated lit by clicking EndCall to hang up Click first if necessary When is lit Cisco IP Communicator operates in headset mode Switch to a headset during a call Click or enter the keyboard shortcut Ctrl H If you were using a USB handset before switching you can turn it off or hang it up pP Tip AutoAnswer is a special feature that your system administrator might enable for you if you receive a high volume of incoming calls or handle calls on behalf of others When AutoAnswer is enabled Cisco IP Communicator automatically answers phone calls and routes them through speakerphone mode or headset mode depending on your co
19. From the Available Services drop down list select a service and click Continue Enter more information upon request such as a zip code or PIN and click Subscribe Change or end subscriptions Cisco Unified Communications Manager Release 5 x and later From the Device Configuration page click Phone Services On the Find and List IP Phone Services page click the check box corresponding to a service and click Delete Selected Cisco Unified Communications Manager Release 4 x From the main menu choose Configure your Cisco IP Phone Services Click a service in the Your Subscribed Services panel Click Update after making changes or click Unsubscribe Add a service to a programmable button Cisco Unified Communications Manager Release 5 x and later After subscribing to a service click Service URL For each available button select a service from the drop down list and enter a text description Click Save after making changes Your system administrator determines how many programmable buttons are available for services and might assign service buttons to your phone Cisco Unified Communications Manager Release 4 x After subscribing to a service choose Add Update your Service URL Buttons from the main menu For each available button select a service from the drop down list and enter a text description Click Update after making changes Your system administrator determines how many programmable buttons are available fo
20. Tuning Wizard page 6 Where to Access Settings page 50 Voice Quality Issues page 81 Voice Quality Issues The next table can help you troubleshoot voice quality issues you might experience with Cisco IP Communicator Note If you are using Cisco IP Communicator on a computer that is running Microsoft Windows 2000 you cannot use the Audio Tuning Wizard to tune the microphone level of an audio device that is currently active Choose a time when you are not on a call and when the audio device is not in use by another application to tune it Not an issue for Windows XP or Windows Vista users Before You Begin Read the following information before you use the troubleshooting table If the problem is related to volume first try adjusting the volume by clicking on Cisco IP Communicator Try to determine if the source of the problem lies with your Cisco IP Communicator or with the remote phone by calling additional parties If you suspect that the problem lies with the other phone adjust the volume on Cisco IP Communicator but avoid modifying settings through the Audio Tuning Wizard because these modifications might not be broadly applicable Your system administrator might ask you to enable logging to capture detailed information for troubleshooting purposes For configuration steps see the Enabling Detailed Logs section on page 85 If you are having trouble with volume levels follow these guidelines In th
21. and available on most phone systems e Placing a Call page 27 e Placing a Video Call page 31 e Answering a Call page 31 e Ending a Call page 33 e Using Hold and Resume page 34 e Using Mute page 34 e Transferring a Connected Call page 35 e Selecting Calls page 36 e Switching Between Calls page 36 e Forwarding Your Calls to Another Number page 37 e Using Do Not Disturb page 39 e How to Make Conference Calls page 40 Tip For more information about placing receiving and ending calls while using a headset speakerphone or handset see these sections Using a Headset page 61 Using Your Computer as a Speakerphone page 63 Using a USB Handset page 64 26 OL 10863 01 Placing a Call To place a call use the options listed in the table to go off hook before or after dialing a number If you want to Then Pre dial dial on hook without first getting a dial tone e Enter a phone number The Auto Dial feature might pop up to suggest matching phone numbers from your Placed Calls log or e Click the Navigation button to display phone numbers from your Placed Calls log Next click the phone number appearance on your phone screen to dial Or do one of the these actions to go off hook and dial the highlighted phone number e Click or e Click Dial or the Enter key on your keyboard e Click gla line button e Click the Enter key on your keyboard or e Drag a number from any Windows prog
22. and drops you from the call Press Transfer again after dialing to complete the action e Conference Creates a conference call with all parties including you Press Confrn after dialing to complete the action e End Call Disconnects the first call and dials the second Erase your call logs Choose Qa and press Clear Doing so erases your Missed Received and Placed call logs In the Missed Received or Placed call logs press Clear if available to clear only that directory In the Missed Received or Placed call logs select an entry and press Delete to delete a single record Dial from a corporate directory Choose Qa gt Corporate Directory exact name can vary Search for a listing by entering letters with your keyboard You can search using a partial name To dial from a listing click it and go off hook If you want to dial from a directory while on an active call scroll to a listing and click Dial Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action e Conference Creates a conference call with all parties including you Press Confrn after dialing to complete the action e End Call Disconnects the first call and dials the second 68 OL 10863 01 Using the Quick Search Feature
23. as needed on subsequent launches The table provides more information about the Audio Tuning Wizard and other audio setting options If you Then Notes Just installed Cisco IP Communicator and need to use the Audio Tuning Wizard for the first time Tune each audio device when the Audio Tuning Wizard appears The Audio Tuning Wizard gives you the opportunity to select audio devices for audio modes or to use the default Windows audio device For information see the How to Assign Audio Modes section on page 56 and the Selecting an Audio Mode section on page 56 Tuning a device is a different task from changing the volume setting for a call Ideally you tune each device only once and retune only if you encounter voice quality issues See the Check Audio Settings window ona subsequent launch after installing Choose one of these buttons e Revert to re instate previous settings for this audio device e Tune to retune this device e Skip to maintain modified settings for example to keep the sound card muted The Check Audio Settings window appears on subsequent launches if you modified or muted the volume for a device since you last tuned it For example if you muted your computer sound card or changed the volume controls on a USB headset or USB handset Want to change the volume during a call Click on Cisco IP Communicator To save your settings click Sav
24. before you can add them to a standard conference call If calls are on different lines transfer them to a single line before using Confrn or Join e If you receive a No Participant Info error when attempting to use Join be sure that you have selected at least one call in addition to the active call which is automatically selected Related Topics e Placing a Call page 27 e Starting or Joining a Meet Me Conference Call page 42 Starting or Joining a Meet Me Conference Call Meet Me conferencing allows participants to join a conference by calling the conference number directly rather than waiting for the conference initiator to call them Then Click NewCall or go off hook Click MeetMe and dial the Meet Me conference number See your administrator for a list of valid numbers If you want to Establish a Meet Me conference Remember to inform participants about the conference number so that they can dial in Participants hear a busy tone if they call the conference number before you dial in Participate in a Meet Me conference Dial the Meet Me conference number provided by the conference initiator You are connected to the conference only after the conference initiator dials in Hang up or click EndCall End a Meet Me conference 42 OL 10863 01 Related Topics e Placing a Call page 27 e Starting and Joining a Standard Conference page 41 How to Handle Advanced Call Features Advanced call han
25. by calling another party If you are using your computer as a speakerphone keep the button lit As a last resort change your audio device If you are using a laptop with no headset or handset all three modes are mapped to the sound card which causes all three modes to act like speakerphones Put the device in speakerphone mode The other party cannot hear you at all but you can hear him her Make sure that you have not enabled Mute from controls on the headset wire or on the USB handset Make sure that your speaker and microphone plugs are inserted into the correct audio jacks on your computer Make sure that no other application such as a sound recorder or another software based phone is using your microphone The other party can hear you but you cannot hear any audio Make sure that your speaker and microphone plugs are inserted into the correct audio jacks on your computer Check the volume and mute settings of the system sound devices through the Control Panel Check the volume setting of Cisco IP Communicator both the and the Audio Tuning Wizard 84 OL 10863 01 If Then try this Simultaneous Make sure that you are using a full duplex sound card speaking fails You cannot hear If you are using a docking station and your audio device is plugged into it any audio not make sure that your computer is connected to the docking station even a dial tone e Try res
26. device to be used in the next call 65 device name locating 7 setting for 54 troubleshooting 80 dial pad identifying 15 dialing options for 27 direct transfer described 35 Directories button 14 Directories Settings window using 60 directory dialing from web page with 29 using on phone 28 68 disrupted audio 83 diverting a call to voice message system 67 Do Not Disturb feature 39 docking station and first launching 4 echo problems 84 error messages troubleshooting 78 extension mobility placing calls using 30 extension number problems no number appears 79 no number or wrong number 80 91 F fast dial service dialing with 30 subscribing to 72 feature menus 22 features availability of 25 G GPickUp feature 46 group call pickup using 46 handset mode activating 57 answering calls with 31 ending calls with 33 selecting audio device for 55 using 29 64 handsets installing 3 purchasing 66 using 64 hanging up options for 33 with multiple lines 33 headset button identifying 14 installing 3 purchasing 66 types of 61 using 61 92 headset mode activating 57 answering calls with 31 ending calls with 33 placing calls with 29 selecting audio device for 55 using 62 Help accessing 25 button 14 hide incoming call notification described 53 hide on minimize described 53 hold and switching between calls 36 display for 34 using 34 with conference calls 34 icons for call states 23 for lines 24 i
27. of your assistant If your assistant answers you can use a shared line feature called Barge to add yourself to the connected call See the Adding Yourself to a Shared Line Call section on page 48 Your system administrator will tell you if you use a shared line Shared line features such as Barge do not apply to standard unshared lines Adding Yourself to a Shared Line Call If you use a shared line you can use Barge to join an established conversation When you use Barge other parties on the call hear a beep tone announcing your presence When you hang up the remaining parties hear a disconnect tone and the original call continues Barge applies to shared lines only If you want to Then Add yourself to a call in progress on Select the call on the phone screen and click Barge You a shared line might need to click the more softkey first End a barge conference Hang up Tips e You will be disconnected from a call you have barged if the call is put on hold transferred or turned into a conference call e You cannot answer a second line while you are on a barged call e Click while a call is active to return to the main background screen This shows you an overview of all active calls Related Topics e How to Handle Most Calls page 26 e Using Busy Lamp Field to Determine a Line State page 47 e Preventing Others from Viewing or Barging a Shared Line Call page 49 48 OL 10863 01 Preventing Oth
28. on your voice message service doing so either auto dials the message service or provides a menu on your phone screen Send a call to your voice message system Click iDivert The iDivert feature automatically transfers a call including a ringing or held call to your voice message system Callers hear your voice message greeting and can leave you a message User Guide for Cisco IP Communicator Release 2 1 67 Using Call Logs and Directories Your Cisco IP Communicator maintains logs of your missed placed and received calls You can use the Directories button to access these records You can also access a corporate directory if available If you want to Then View your call logs Choose qa gt Missed Calls Received Calls or Placed Calls Each log can store up to 100 records To obtain information about the call select a record and press Details if available Dial from a call log Choose a listing and go off hook If you need to edit the number displayed in the record to add or to remove a prefix for example press EditDial followed by lt lt or gt gt to erase digits or to move the cursor If you want to dial from a call log while on an active call scroll to a call record and click Dial or press the Enter key on your keyboard Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second
29. see all of your options e Click Update to apply and save your changes e Click Return to the Menu to get back to the context sensitive menu Related Topics e Subscribing to Phone Services page 72 e Using Cisco WebDialer page 74 e Setting Up Speed Dial Buttons page 75 Subscribing to Phone Services Before you can access subscription phone services on your Cisco IP Communicator you need to subscribe to them from the User Options web pages See the Logging In to the User Options Web Pages section on page 71 if you need help logging in Services can include e Web based information such as stock quotes movie listings and weather reports e Network data such as corporate calendars and searchable directories e Phone features such as My Fast Dials and a Personal Address Book Your system administrator determines the services that are available to you See the table for more information 72 OL 10863 01 If you want to Then do this after you log in and select your device type Subscribe to a service Cisco Unified Communications Manager Release 5 x and later From the Device Configuration page click Phone Services On the Find and List IP Phone Services page click Add New From the Available Services drop down list select a service and click Next Follow the prompts to complete Click Save Cisco Unified Communications Manager Release 4 x From the main menu choose Configure your Cisco IP Phone Services
30. selecting devices for 55 troubleshooting 80 S screen only view 18 search entering password for 70 User Guide for Cisco IP Communicator Release 2 1 secondary line dialing on 29 secure calls 44 security and cryptographic features 2 selecting calls 36 services button identifying 14 subscribing to 72 settings Advanced Audio window 59 Audio window 55 button identifying 14 Directories window 60 how to access 50 Network Audio window 59 Network Settings window 54 User window 53 shared lines described 48 with barge 48 with privacy 49 shortcuts keyboard 17 skins buttons on 15 changing 18 illustration of 11 softkeys about 15 sound card using in speakerphone mode 63 speaker button identifying 14 speakerphone mode activating 57 answering calls with 31 ending calls with 33 95 speakerphone mode continued selecting audio device for 55 using 29 63 speakerphone using 63 speed dial buttons configuring 75 buttons identifying 14 using 28 suspicious calls tracing 45 system requirements 2 T TAPS using 7 text entering on phone 22 TFTP servers selecting 7 54 setting for 54 Tool for Auto Registered Phones Support See TAPS tracking codes placing a call with 30 transferring options for 35 troubleshooting at startup 78 capturing information about problems 86 enable logging 85 error messages 78 general 78 using problem reporting tool for 86 using QRT 85 96 U unsecure calls 44 USB a
31. the default ring setting Choose a ring type to play a sample of it When you have selected the ring you want click Select and Save Click Default to reset the ring sound to the original default setting For information about available ring tones contact your system administrator User Guide for Cisco IP Communicator Release 2 1 51 If you want to Then Change the ring pattern flash only ring once beep only and so forth Log in to your User Options web pages select your device click Line Settings and make selections from the Ring Settings section See the Logging In to the User Options Web Pages section on page 71 Change the way that the voice message indicator behaves Log in to your User Options web pages select your device click Line Settings and make changes to the Message Waiting Lamp section Typically the default policy is to always light the indicator when you receive a new voice message Note the location of the message waiting indicator e If you are using Default Mode right click gt Skins gt Default Mode the indicator is the light strip on the left side of the interface e If you are using Compact Mode right click gt Skins gt Compact Mode the indicator is the blinking envelope icon beside the line button Related Topics e Adjusting the Volume for a Call page 50 Customizing the Phone Screen If you want to Then Change the background im
32. while Cisco IP Communicator is on hook no calls or dial level for the ringer tone active The new ringer volume is automatically saved 50 OL 10863 01 Tips e You can adjust the volume only for the currently active audio mode For example if you increase the volume while using speakerphone mode you have not affected the headset mode volume e If you adjust the volume without saving the change the volume reverts to the previously saved level the next time you use that audio mode e If you adjust the volume on a selected audio device directly for example if you adjust the computer volume controls the Check Audio Settings window might appear the next time you launch Cisco IP Communicator See the Using the Audio Tuning Wizard section on page 6 Customizing Rings and Message Indicators You can customize the way Cisco IP Communicator indicates the presence of an incoming call or a new voice mail message for each of your lines Customized ring sounds and other indicators can help you quickly differentiate between multiple lines For example you can choose a chirping sound to indicate an incoming call on Line 1 and a drumbeat to indicate an incoming call on Line 2 Note The options in the User Options web pages might vary If you cannot locate a specific option contact your system administrator lf you want to Then Change the ring sound Choose gt User Preferences gt Rings and select a phone line or
33. without a dial tone you cannot use or as the leading digit If you need to use these digits go off hook to invoke a dial tone and then dial Related Topics e Answering a Call page 31 e Ending a Call page 33 30 OL 10863 01 Placing a Video Call When you use Cisco IP Communicator with Cisco Unified Video Advantage you can make video calls to other users Note Cisco IP Communicator does not operate with Cisco Unified Video Advantage over SIP To make a video call you must meet these criteria e You must have Cisco Unified Video Advantage installed on your system e Cisco IP Communicator must be enabled for video calls on the call processing server After you are enabled your Cisco IP Communicator displays the icon in the lower right corner of the of the phone screen e You must launch Cisco Unified Video Advantage before initiating the video call e The person you call must also meet these same criteria and use a device that is a video endpoint To enable your phone for video calls contact your system administrator for assistance and see the Cisco Unified Video Advantage User Guide http www cisco com en US products sw voicesw ps5662 products_user_guide_list html Answering a Call To answer a call go off hook If you want to Then Answer with headset mode Click if unlit Or if is already lit click Answer or a flashing line button See the Using a Headset section on page 61
34. Ahafo CISCO User Guide for Cisco IP Communicator Release 2 1 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 10863 01 Contents Getting Started with Cisco IP Communicator 1 What is Cisco IP Communicator 1 Cisco Product Security Overview 2 System Requirements 2 Getting Started Checklist 2 Installing Audio Devices Before First Launch 3 Installing Cisco IP Communicator on Your Computer 4 Launching Cisco IP Communicator 5 Using the Audio Tuning Wizard 6 Configuring and Registering Cisco IP Communicator 7 Testing Cisco IP Communicator 9 Learning About the Cisco IP Communicator Interface and Its Features 10 Cisco IP Communicator Features 10 About the Cisco IP Communicator Interface 11 Buttons and Other Components 11 Phone Screen Features 16 How to Navigate the Interface 17 Using Keyboard Shortcuts 17 Using the Menu 18 Using the Window Control Buttons 20 Using the Incoming Call Notification 21 Choosing Phone Screen Items 21 Using Feature Menus 22 Entering and Editing Text 22 Going On Hook and Off Hook 23 Call and Line States and Icons 23 Accessing Online Help 25 User Guide for Cisco IP Communicator Release 2 1 iii Feature Functionality and Availability 25 Handling Calls with Cisco IP Communicator 26 How to Handle Most Calls 26 Placing a Call 27 Placing a Video Ca
35. Click an available line button and PickUp The call now another extension within your group rings on your line Answer a call that is ringing on Click Q an available line button and GPickUp Enter the another extension outside of your call group pickup code number provided by your system group administrator The call now rings on your line Answer any call that is ringing Click an available line button and OPickUp whether it is on another extension in your group or in an associated group 46 OL 10863 01 Tips e To connect to the call that has been ringing for the longest time press PickUp or GPickUp e To connect to the call in the pickup group with the highest priority press OPickUp Related Topics e Transferring a Connected Call page 35 Calling Back a Busy Line When It Becomes Available If a number that you call is busy or does not answer you can set Cisco IP Communicator to notify you when the line becomes available To set up the notification call the number and click CallBack while listening to the busy tone or ring sound Then hang up When the extension becomes available your phone provides an audio and visual alert The call back to this number is not automatic you must place the call CallBack is a special feature that your system administrator might configure for your phone p Tip CallBack fails if the other party has Call Forwarding enabled Using Busy Lamp Field to Determine a Line State
36. Click EndCall or press the Esc key If necessary first click Resume to remove the call from hold Tip You need to keep headset mode activated if you want to use AutoAnswer with your headset First your system administrator must configure AutoAnswer for you If you use a headset but do not use AutoAnswer you might still prefer to keep headset mode activated See the Obtaining Audio Devices section on page 66 Related Topics e Placing a Call page 27 e Answering a Call page 31 e Transferring a Connected Call page 35 User Guide for Cisco IP Communicator Release 2 1 33 Using Hold and Resume Only one call can be active at any given time You must place on hold all other remaining connected calls You cannot continue end transfer or otherwise handle a call while it is on hold If you want to Then Put a call on hold Make sure the call you want to put on hold is selected and click Hold Remove a call from hold on Make sure that the appropriate call is highlighted and click Resume the current line Remove a call from hold ona Click a blinking line button If there is a single call holding on different line this line the call automatically resumes If there are multiple calls holding make sure that the appropriate call is highlighted and click Resume A held call is indicated by the call on hold icon fT Tips e Engaging the Hold feature typically generates music or a beeping tone For this r
37. Divert transferring a call to voice mail 35 with an incoming call 32 incoming call notification answering calls with 32 described 21 hiding 53 OL 10863 01 installation checklist 2 requirements 2 testing after 9 interface always on top feature for 18 exiting 19 20 hiding 20 illustration of 11 minimizing 20 navigating 17 retrieving 20 screen only view 18 K keyboard shortcuts using 17 keypad entering text with 22 L laptop and first launching 4 Launch Video button 15 line buttons icons for 24 lines and using BLF 47 call forwarding for 37 described 23 identifying buttons for 14 shared using 48 using barge with 48 using multiple 36 wrong or missing at startup 80 User Guide for Cisco IP Communicator Release 2 1 LocaleDownloader 5 log files created with problem reporting tool 86 enabling 85 low bandwidth enabling 55 troubleshooting with 83 Malicious Call Identification 45 MCID 45 Meet Me conferences described 40 starting or joining 42 menus accessing 20 using feature 22 messages button identifying 14 changing behavior of indicator 52 indicator for 15 67 listening to 67 missed calls records of 68 MLPP using 45 modes toggling between 20 multiple calls handling 36 mute and Check Audio Settings window 34 button identifying 14 using 34 93 navigation button 15 navigation shortcuts 17 network adapter choosing 7 setting for 54 troubleshooting 80 Network Audio Settings windo
38. P Communicator Related Topics e Installing Audio Devices Before First Launch page 3 e Using the Audio Tuning Wizard page 6 e Removing and Re Installing Audio Devices page 65 Obtaining Audio Devices Your system administrator might supply you with audio devices If you plan to purchase them ask your system administrator for the most up to date list of supported devices 66 OL 10863 01 Using Voice Messaging Call Logs and Directories on Cisco IP Communicator e Accessing Voice Messages page 67 e Using Call Logs and Directories page 68 e Using the Quick Search Feature page 69 e Entering Password Information for Quick Search page 70 Accessing Voice Messages Your company determines the voice message service that your phone system uses For the most accurate and detailed information about this service see the documentation that came with it The following table provides a general overview of voice message service features If you want to Then Set up and personalize your voice message service Click and follow the voice instructions If a menu appears on your phone screen choose an appropriate menu item See if you have a new voice message Look at your IP Communicator for these indicators e A steady red light on the default skin e A flashing envelope icon J and text message on your phone screen Listen to your voice messages or access the voice messages menu Click P Depending
39. Right click the system tray icon and choose Hide Cisco IP Communicator This interface removes the Cisco IP Communicator icon from your taskbar but does not close the application Retrieve the Do one of the following interface e Double click the system tray icon e Click the button icon in the taskbar Quit Do one of the following e Click the close icon in the top right corner of the interface e Choose Exit from the menu e Right click the system tray icon and choose Exit Tips e If you receive a new call when Cisco IP Communicator is hidden or minimized the Incoming Call Notification window appears if enabled If you enabled Bring To Front On Active Call right click gt Preferences gt User tab Cisco IP Communicator is automatically displayed in the foreground of your desktop e If you want Cisco IP Communicator to remain visible on your desktop even if you have other applications active choose Always On Top from the menu You can still choose to minimize the interface with Always On Top selected 20 OL 10863 01 Using the Incoming Call Notification Then If you want to Answer a call Click anywhere on the pop up box except on the mute icon Mute the ringer Click the mute icon on the pop up box Mute applies to the current ringing call Hide the Incoming Call Notification Choose Preferences gt User tab gt Hide Incoming Call Notification Choosing Phone Screen Item
40. Search Feature page 69 e Entering Password Information for Quick Search page 70 60 OL 10863 01 Using Headsets and Other Audio Devices with Cisco IP Communicator This chapter describes how to use audio devices such as a handset headset and the computer speaker and microphone with the audio modes for Cisco IP Communicator handset mode headset mode and speakerphone mode Using a Headset page 61 Using Your Computer as a Speakerphone page 63 Using a USB Handset page 64 Removing and Re Installing Audio Devices page 65 Obtaining Audio Devices page 66 Using a Headset You can use a USB headset or an analog headset with Cisco IP Communicator A USB headset has a flat rectangular plug that connects to a USB port on your computer An analog headset has rounded plugs that connect to the computer audio jacks Analog headsets work with the computer sound card and do not require device drivers User Guide for Cisco IP Communicator Release 2 1 61 This table describes how to use a headset to place and receive calls If you want to Then Use a headset to place and receive calls Make sure that is activated lit to indicate that Cisco IP Communicator is operating in headset mode You can toggle headset mode on and off by clicking or by entering the keyboard shortcut Ctrl H If you use a headset as your primary audio device you might want to keep lit even after you end a call by clicking
41. This is an optional feature available only for shared lines and your system administrator must configure it for you See the Using Busy Lamp Field to Determine a Line State section on page 47 e Meet Me Meet Me conferencing allows participants to join a conference by calling the conference number directly rather than waiting for the conference initiator to call them To start a Meet Me conference click the MeetMe softkey on your Cisco IP Communicator and dial the Meet Me phone number provided by your system administrator To participate in a Meet Me conference dial the Meet Me phone number at a specified time Conference participants hear a busy tone if they call into the conference before the conference initiator dials in Once the conference initiator is dialed in the Meet Me conference is established and can continue even if the conference initiator disconnects Meet Me conferencing is a special feature that your system administrator must configure for you Related Topics e Starting and Joining a Standard Conference page 41 e Starting or Joining a Meet Me Conference Call page 42 40 OL 10863 01 Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call If you want to Then Start a standard conference call by calling participants During a connected call click Confrn to add another party to the call You might need to click the m
42. acks on your computer do not appear in your audio drop down lists Cisco IP Communicator does not distinguish between analog audio devices and your sound card To select an analog device select your sound card See the Installing Audio Devices Before First Launch section on page 3 if you need help installing or identifying analog audio devices If you do not see an installed USB audio device or sound card in the list make sure the device is inserted and relaunch Cisco IP Communicator Cisco IP Communicator recognizes only the audio devices that are installed and plugged in when the application launches See the Installing Audio Devices Before First Launch section on page 3 if you need help installing or identifying USB audio devices X Note Ifthe Windows OS finds audio devices and Default Windows Audio Device is displayed in the drop down list see the Selecting an Audio Mode section on page 56 Related Topics 58 Using the Audio Tuning Wizard page 6 About Viewing and Customizing Preferences page 53 Removing and Re Installing Audio Devices page 65 OL 10863 01 Network Audio Settings You can access the Network Audio settings on the Preferences window right click gt Preferences gt Audio tab gt Network button A Caution Changing these settings could cause your phone to become inoperable Do not change the settings without consulting your system administrator Item Description
43. age on the phone screen Choose Gp gt User Preferences gt Background Images Click the button to the left of the image you want click Select and click Preview if you want to see how the background will look Click Exit to return to the selection menu Click Save to accept the image or click Cancel to revert to the previously saved setting Change the language on your phone screen Log in to your User Options web pages and select your device Choose User Options gt User Settings change the user locale information and click Save Related Topics e Logging In to the User Options Web Pages page 71 52 OL 10863 01 About Viewing and Customizing Preferences You can access most Cisco IP Communicator settings through the Preferences window right click gt Preferences e User Settings page 53 e Network Settings page 54 e Audio Settings page 55 e Directories Settings page 60 User Settings You can access the User tab on the Preferences window right click gt Preferences gt User tab Item Description For related information see Enable Logging When enabled your system administrator can retrieve detailed Cisco IP Communicator logs for troubleshooting purposes Your system administrator might ask you to enable this setting Troubleshooting Cisco IP Communicator page 78 Hide on Minimize When you enable this feature and minimize the application Cisco IP Communica
44. and speakers 3 purchasing 66 removing and replacing 65 selecting and tuning 6 selecting for the next call 65 types supported 3 USB headset and handset 3 User Guide for Cisco IP Communicator Release 2 1 audio devices continued using 61 volume during a call 50 audio IP address default setting for 59 audio modes activating 57 assigning 56 Default Windows Audio Device 56 help selecting 56 selecting devices for 55 setting for 55 troubleshooting menus for 79 understanding selections for 58 audio port range default setting for 59 audio quality troubleshooting 81 Audio Settings window using 55 audio settings changing 6 50 Audio Tuning Wizard accessing 6 and devices with their own volume adjuster 7 and the Check Audio Settings window 6 described 6 launching the Problem Reporting Tool 87 with Microsoft Windows 2000 78 authenticated calls 44 89 AutoAnswer described 62 63 using with headset mode 62 using with speakerphone mode 63 using general 32 AutoDial 27 background noise reducing 83 setting noise suppression levels 60 background changing 52 barge and privacy 49 using 48 billing codes placing a call with 30 BLF 47 bring to front on active call described 53 Busy Lamp Field 47 busy line calling back when available 47 busy tone Do Not Disturb 39 c call forwarding using 37 call logs dialing from 27 erasing 68 viewing and dialing from 68 call park using 43 call pickup using 46 CallBack
45. ard to view and configure settings choose skins and enable screen only mode See the Using the Menu section on page 18 e The default mode Figure 2 and the compact mode Figure 1 use the same set of button icons However button shapes and locations might differ by skin e For a complete list of navigation shortcuts see the Using Keyboard Shortcuts section on page 17 e See the Phone Screen Features section on page 16 for information about how calls and lines are displayed on the Cisco IP Communicator phone screen User Guide for Cisco IP Communicator Release 2 1 15 Phone Screen Features This is what your Cisco IP Communicator phone screen might look like with active calls and several feature menus open Connected 120781 1 Primaryphone Displays the phone number extension number for your primary phone line line 2 Icons for Icons indicate how programmable buttons are set up on your phone programmable c Phone line icon Corresponds to a phone line Line icons can vary buttons H Speed dial icon If available corresponds to a speed dial button Phone service icon If available corresponds to a web based phone service such as the Personal Address Book O Feature icon If available corresponds to a feature such as Privacy For information about other icons see the Call and Line States and Icons section on page 23 3 Softkey labels Each displays a softkey functio
46. call before it reverts to ringing at its original destination See your system administrator for this time limit User Guide for Cisco IP Communicator Release 2 1 43 Related Topics e How to Handle Most Calls page 26 e Using Hold and Resume page 34 e Transferring a Connected Call page 35 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system Cisco IP Communicator might support making and receiving secure calls Cisco IP Communicator is capable of supporting these types of calls e Authenticated call The identities of all phones participating in the call have been verified e Nonsecure call At least one of the participating phones or the connection does not support this security feature or the phones cannot be verified If you want to Then Check the security level of a call Look for a security icon in the top right corner of the call activity area next to the call duration timer er Authenticated call If this icon does not display the call is nonsecure Determine if secure calls can be Contact your system administrator made in your company Note There are interactions restrictions and limitations that affect how security features work on Cisco IP Communicator For details ask your system administrator 44 OL 10863 01 Tracing Suspicious Calls If you are receiving suspicious or malicious calls your system administrator can ad
47. co IP Communicator relies on either the network adapter or the device name to identify itself to the network In either case your system administrator will tell you which adapter to choose or which device name to enter e Select the network adapter specified by your system administrator in Cisco IP Communicator right click gt Preferences gt Network tab In general the selected adapter is the one that provides permanent connectivity or the one that is always enabled even if it is not plugged in Wireless cards should be avoided The correct network adapter must be selected for Cisco IP Communicator to function properly Note This setting is used for network identification not audio transmission You do not need to change this setting once it is established unless you are permanently removing or disabling the selected network adapter In this case coordinate with your system administrator before selecting a new adapter e Enter the device name provided by your system administrator in Cisco IP Communicator right click gt Preferences gt Network tab gt Use this Device Name Locate a device name If your system administrator requests the device name of your network adapter you can view it in Cisco IP Communicator right click gt Preferences gt Network tab gt Device Name section Specify TFTP server addresses Under the guidance of your system administrator enter TFTP server addresses in Cisco IP Communicator r
48. curity message Microsoft cannot verify the publisher of this driver software might appear if you are launching Cisco IP Communicator on a computer running Microsoft Vista Click Install This Driver Software Anyway to continue The Audio Tuning Wizard opens On subsequent launches you might be prompted to use it to revert to previous volume settings LocaleDownloader prompts might appear In general you should accept these prompts as soon as possible to maintain the latest version of the product on your computer However if you are using Cisco IP Communicator over a remote connection you might choose to postpone running LocaleDownloader until you are connected locally For example if you are working from home you might wait until you return to the office LocaleDownloader might take longer to complete over a remote connection Related Topics User Guide for Cisco IP Communicator Release 2 1 Using the Audio Tuning Wizard page 6 Using the Audio Tuning Wizard The Audio Tuning Wizard guides you through the process of selecting and tuning installed audio devices 2 e Selecting means assigning an audio device to one or more audio modes and or to the ringer e Tuning involves testing and if necessary modifying the speaker and microphone volume for each selected device The Audio Tuning Wizard automatically appears the first time that you launch Cisco IP Communicator after installation You can access it manually from the menu
49. d the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages The call processing system can then identify and register the source of this incoming call in the network If you want to Then Notify your system Press MCID administrator about a ae Your phone plays a tone and displays the MCID successful message suspicious or harassing call Prioritizing Critical Calls In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls Want to make a priority precedence Enter the MLPP access number provided by your system call administrator followed by the phone number Hear a special ring faster than usual You are receiving a priority precedence call An MLPP icon or special call waiting
50. ding on configuration To see how many lines you have look at the right side of your phone screen You have as many lines as you have phone numbers and phone line icons FR e Calls Each line can support multiple calls By default your Cisco IP Communicator supports four connected calls per line but your system administrator can adjust this number according to your needs Only one call can be active at any time other calls are automatically placed on hold Table 3 describes the icons that help you determine the call and line state Table 3 Call and Line State Icons Icon Call or line state Description c On hook line No call activity on this line If you are dialing on hook pre dial the call is not in progress until you go off hook Off hook line You are actively dialing a number or an outgoing call is ringing See the Placing a Call section on page 27 Ringing call A call is ringing on one of your lines See the Answering a Call section A Connected call You are connected to the other party Fa on page 31 User Guide for Cisco IP Communicator Release 2 1 23 Icon Call or line state Description f Call on hold You have put this call on hold See the Using Hold and Resume section on page 34 aP Remote in use Another phone that shares your line has a connected call See the How to Use Shared Lines section on page 48 Authenticated call T
51. dling tasks involve special non standard features that your system administrator can configure for you to use on Cisco IP Communicator depending on your call handling needs and work environment You do not have access to these features by default e Storing and Retrieving Parked Calls page 43 e Making and Receiving Secure Calls page 44 e Tracing Suspicious Calls page 45 e Prioritizing Critical Calls page 45 e Redirecting a Ringing Call to Cisco IP Communicator page 46 e Calling Back a Busy Line When It Becomes Available page 47 e Using Busy Lamp Field to Determine a Line State page 47 e How to Use Shared Lines page 48 Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone for example at the desk of a co worker or in a conference room on the call processing system Call Park is a special feature that your system administrator might configure for you If you want to Then Store an active call by using During a call click Park you might need to click the more softkey Call Park first This prompts Cisco IP Communicator to store the call Note the call park number displayed on the phone screen and hang up Retrieve a parked call Enter the call park number from any Cisco IP Communicator or Cisco IP Phone in your network to connect to the call L Note You have a limited amount of time to retrieve the parked
52. e This is the best way to change volume settings on a per call basis See the Adjusting the Volume for a Call section on page 50 OL 10863 01 If you Then Notes Want to retune an audio Access the Audio Tuning Wizard See the Voice Quality Issues device to address voice right click gt Audio Tuning Wizard section on page 81 quality issues Want to change your Right click gt Preferences gt Audio tab See the How to Assign Audio audio mode selections Modes section on page 56 without retuning audio devices X Note Before you use the Audio Tuning Wizard to tune an audio device that has its own volume adjuster such as a headset with inline volume controls increase the device volume level to the highest setting Related Topics e Configuring and Registering Cisco IP Communicator page 7 Configuring and Registering Cisco IP Communicator After installing the Cisco IP Communicator application completing the Audio Tuning Wizard and viewing the Cisco IP Communicator interface on your desktop you might need to complete one or more configuration and registration tasks before you can start making calls S Note The following tasks vary by company and phone system your system administrator will give you specific instructions Do not perform these tasks unless instructed to do so User Guide for Cisco IP Communicator Release 2 1 Task Notes Choose a device name Cis
53. e 54 Your audio device does not show up in an audio mode drop down menu If the device is a USB handset USB headset or sound card make sure that the device is properly installed and relaunch Cisco IP Communicator Devices installed after launching are not recognized until the next launch If the device is an analog device it does not appear in the audio mode list because analog devices are extensions of your sound card Choose your sound card instead If you want one device for sound playback and a different device such as the VT camera microphone for sound recording in Cisco IP Communicator right click gt Preferences gt Audio tab Choose Default Windows Audio Device from the drop down list for one or more settings and click OK e Installing Audio Devices Before First Launch page 3 e Howto Assign Audio Modes page 56 e Selecting an Audio Mode page 56 e Removing and Re Installing Audio Devices page 65 User Guide for Cisco IP Communicator Release 2 1 79 If Then try this For more information see After launching Cisco IP Communicator shows no extension number or the wrong extension number Contact you system administrator for assistance You might have selected the wrong network adapter If you have multiple adapters and are prompted to choose one immediately after installing Cisco IP Communicator choose the adapter that is most likely to provide permane
54. e 81 Use a remote connection If you are using Cisco IP Communicator over a remote connection for example on a VPN connection from home or a hotel enable Optimize for Low Bandwidth right click gt Preferences gt Audio tab After optimizing for low bandwidth call someone and ask how your voice sounds See the Audio Settings section on page 55 Related Topics e Cisco IP Communicator Features page 10 User Guide for Cisco IP Communicator Release 2 1 9 Learning About the Cisco IP Communicator Interface and Its Features e Cisco IP Communicator Features page 10 e About the Cisco IP Communicator Interface page 11 e How to Navigate the Interface page 17 e Accessing Online Help page 25 e Feature Functionality and Availability page 25 Cisco IP Communicator Features Cisco IP Communicator functions much like a traditional telephone allowing you to place and receive phone calls put calls on hold speed dial numbers transfer calls and so on Cisco IP Communicator also supports special telephony features such as Call Park and Meet Me conferencing that can extend and customize your call handling capabilities In addition to call handling features Cisco IP Communicator supports e An Audio Tuning Wizard Quick Search directory dialing e Easy access to your User Options web pages and phone services e A comprehensive online help system e Changing the look of Cisco IP Communicator e Drag and drop dialing e
55. e Audio Tuning Wizard adjust the master volume slider first Because this setting affects all applications that play sound test the setting against other applications such as Microsoft Windows Media Player and RealPlayer to ensure that volume levels are appropriate In the Audio Tuning Wizard adjust the wave volume slider to a comfortable level for phone calls after adjusting the master volume If you have changed the volume settings from Microsoft Windows run the Audio Tuning Wizard again according to these guidelines to retune the master and wave volume settings User Guide for Cisco IP Communicator Release 2 1 81 If Then try this The other party sounds too loud Try adjusting the volume by clicking Launch the Audio Tuning Wizard and adjust the speaker volume for the current audio device The other party reports that you sound too loud Move the microphone boom slightly away from your mouth and toward your chin if you are using a headset If the problem persists launch the Audio Tuning Wizard and decrease the microphone volume for the current audio device If you still sound too loud to the other party disable the Microphone Boost feature if it is enabled for that device from the Audio Tuning Wizard The other party sounds too quiet Try adjusting the volume by clicking Launch the Audio Tuning Wizard and adjust the speaker volume for the current audio device The other party
56. e the Quick Search feature Alt K to search directories See Using Call Logs and Directories section on page 68 6 Help button Activates the Help menu Ctrl I is the keyboard shortcut See the Accessing Online Help section on page 25 7 Settings button Opens or closes the Settings menu Use it to control phone screen i appearance and ring sounds Ctrl S is the keyboard shortcut See the Customizing Rings and Message Indicators section on page 51 8 Services Button Opens or closes the Services menu Ctrl R is the keyboard shortcut See eu the Logging In to the User Options Web Pages section on page 71 9 Volume button Controls audio mode volume and other settings Page up Page down are me keyboard shortcuts See the Adjusting the Volume for a Call section on page 50 1 10 Speaker button Toggles speakerphone mode on or off Ctrl P is the keyboard shortcut See the Using Headsets and Other Audio Devices with Cisco IP Communicator section on page 61 11 Mute button Toggles the Mute feature on or off Ctrl T is the keyboard shortcut See the Using Mute section on page 34 12 Headset button Toggles headset mode on or off Ctrl H is the keyboard shortcut See the Q Using Headsets and Other Audio Devices with Cisco IP Communicator section on page 61 14 OL 10863 01 Table 1 Buttons and Other Components continued 13 Navigation button Allows you to scroll through m
57. eason avoid putting a conference call on hold In situations where there are multiple calls on a single line the active call always appears at the top of your screen the held call appears below Using Mute Mute disables the audio input for your audio devices such as a headset speakerphone or microphone With Mute enabled you can hear other parties on a call but they cannot hear you lf you want to Then Toggle Mute on Click Toggle Mute off Click Note If you launch Cisco IP Communicator while your audio device or computer is muted the Check Audio Settings window might prompt you to Revert Tune or Cancel your audio settings If your audio settings have been working properly choose Revert If you want to view or change them choose Tune If you want to keep the device muted choose Cancel 34 OL 10863 01 Transferring a Connected Call Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Transfer a call without talking to the transfer recipient During a connected call click Transfer and enter the target number When you hear the call ringing click Transfer again Talk to the transfer recipient before transferring a call consult transfer During a connected call click Transfer and enter the target number Wait for the transfer recipient to answer If the recipient accepts the transferred call c
58. enus and highlight items Use with softkeys to activate highlighted items Also while the Cisco IP Communicator is on hook click the Navigation button to access phone numbers from your Placed Calls log 14 Launch Video Launches Cisco Unified Video Advantage You must be running button Cisco Unified Video Advantage Release 2 0 and Cisco IP Communicator ad Release 2 0 or later on the same PC to use this feature 15 Dial Pad Allows you to enter numbers and letters and choose menu items Not available on the optional skin Alternately use your computer keyboard 16 Softkey buttons S Each activates a softkey You can click softkey labels instead of buttons to activate softkeys as well F2 F6 are the keyboard shortcuts See the Handling Calls with Cisco IP Communicator section on page 26 17 Voice message and ring indicator Indicates an incoming call and new voice message See the Using Voice Messaging Call Logs and Directories on Cisco IP Communicator section on page 67 1 In all releases prior to release 2 0 the keyboard shortcut is Ctrl V 2 If Cisco IP Communicator is using the SIP call control protocol it does not support video with Cisco Unified Video Advantage Your system administrator should tell you if your deployment supports video Tips e You can click the menu icon at the top of either skin right click Cisco IP Communicator or press Shift F10 on the keybo
59. er Options pages Tips e You can forward your calls to a traditional analog phone or to another IP phone but your system administrator might restrict the call forwarding feature to numbers within your company e You must configure this feature per line if a call reaches you on a line where call forwarding is not enabled the call rings as usual Related Topics e Answering a Call page 31 e Transferring a Connected Call page 35 e How to Handle Advanced Call Features page 43 38 OL 10863 01 Using Do Not Disturb You can use the Do Not Disturb DND feature to block incoming calls on your phone with a busy tone Note The DND feature is available only if Cisco IP Communicator is configured for SIP lf you want to Then Enable DND 1 Click Settings gt Device Configuration gt Call Preferences gt Do Not Disturb 2 Select Yes and then click Save Do Not Disturb displays on the status line and a DND softkey is added Disable DND Press the DND softkey OR 1 Click Settings gt Device Configuration gt Call Preferences gt Do Not Disturb 2 Select No and then click Save The DND softkey is removed Tips e When DND is enabled The DND blocking feature applies to all the lines on your phone Incoming calls are not logged to the Missed Calls directory on your phone e When DND and Call Forward All are enabled on your phone Call Forward All takes precedence on incom
60. ers from Viewing or Barging a Shared Line Call If you share a phone line you can use the Privacy feature to prevent others who share the line from viewing or barging adding themselves to your calls If you want to Then Prevent others from viewing or barging calls on a shared line 1 Press Private 2 To verify that Privacy is on look for the feature enabled icon next to an amber line button Allow others to view or barge calls 1 Press Private on a shared line 2 To verify that Privacy is off look for the feature disabled icon Q next to an unlit line button Tips shared line as usual If the phone that shares your line has Privacy enabled you can make and receive calls using the The Privacy feature applies to all shared lines on your phone Consequently if you have multiple shared lines and Privacy is enabled coworkers are not able to view or barge calls on any of your shared lines Related Topics e How to Handle Most Calls page 26 e Using Busy Lamp Field to Determine a Line State page 47 e Adding Yourself to a Shared Line Call page 48 User Guide for Cisco IP Communicator Release 2 1 49 Customizing Settings on Cisco IP Communicator e Where to Access Settings page 50 e Adjusting the Volume for a Call page 50 e Customizing Rings and Message Indicators page 51 e Customizing the Phone Screen page 52 e About Viewing and Customizing Preferences page 53 Whe
61. et make sure that Cisco IP Communicator is operating in headset mode and not in speakerphone mode The button should be lit 82 OL 10863 01 If Then try this The other party reports that you sound distant or unnatural Enable Optimize for Low Bandwidth right click gt Preferences gt Audio tab See the Audio Settings section on page 55 The voice of the other party is disrupted by unintended silences or sounds jittery e Close any unnecessary applications Be aware that launching applications and performing network intensive tasks such as sending e mail might affect audio quality e Verify that you are not on speakerphone e Try choosing a different audio setting through Preferences gt Audio tab gt Advanced button e If you are using Cisco IP Communicator over a remote connection for example on a VPN connection from home or a hotel voice quality is probably suffering from insufficient bandwidth Enable the Optimize for Low Bandwidth feature right click gt Preferences gt Audio tab e Verify that your sound cards and audio drivers are correctly installed Note You might hear occasional pops clicks or broken audio when the network is experiencing congestion or data traffic problems Background noise is making it difficult to hear the voice of the speaker Ask the speaker to e Move to a quieter location e Enable noise suppression or increase the noise suppress
62. g the conference list click Update See who started the confer ence While viewing the conference list locate the person listed at the bottom of the list with an asterisk next to the name Drop the last party added to the conference Highlight the name of the participant at the top of the conference list and click Remove The last participant is always listed at the top of the list Or when not viewing the conference list click RmLstC You can remove participants only if you initiated the con ference call User Guide for Cisco IP Communicator Release 2 1 4 If you want to Then Remove any conference par ticipant Highlight the name of the participant and click Remove You can remove participants only if you initiated the conference call End your participation in a standard conference Hang up or click EndCall If you did not initiate the conference call hanging up does not disrupt the connection for the remaining patties If you initiated the conference call hanging up might end the confer ence depending on how your system administrator configured your Cisco IP Communicator To avoid this transfer the conference to another caller before hanging up That caller then acts as the virtual controller for the conference A virtual controller cannot add or remove parties however the conference continues with the estab lished participants Tips e Calls must be on the same line
63. h all of the controls on Cisco IP Communicator including and Switch to the handset duringa Lift or otherwise enable the handset call Related Topics e Installing Audio Devices Before First Launch page 3 e How to Handle Most Calls page 26 e Using a Headset page 61 e Using Your Computer as a Speakerphone page 63 e Removing and Re Installing Audio Devices page 65 64 OL 10863 01 Removing and Re Installing Audio Devices If you use Cisco IP Communicator on a laptop you might find that you often remove and re install audio devices as you travel between locations The following table provides information about re installing an audio device when you are ready to use it again If you want to Then Re install a previously tuned USB handset USB headset or sound card 1 Install the audio device for example plug in the USB handset when Cisco IP Communicator is not running Launch Cisco IP Communicator Select and if necessary tune the device You can manually access the Audio Tuning Wizard through Cisco IP Communicator right click gt Preferences gt Audio tab 4 If necessary assign the device to the desired audio modes See the How to Assign Audio Modes section on page 56 Install a new device 1 Right click gt Preference gt Audio tab and select the device from the while the drop down list for an audio mode application is Click OK running and use it ag
64. he connected call is secured See the Making and Receiving Secure Calls section on page 44 Table 4 describe the icons that indicate how a line button is configured Table 4 Icon Line Button Icons Call or line state Description 8 Idle line BLF See the Using Busy Lamp Field to Determine a Line State section on page 47 Busy line BLF See the Using Busy Lamp Field to Determine a Line State section on page 47 Speed Dial or BLF unavailable See the Setting Up Speed Dial Buttons section on page 75 or the Using Busy Lamp Field to Determine a Line State section on page 47 Privacy on See the Preventing Others from Viewing or Barging a Shared Line Call section on page 49 i Q Privacy off See the Preventing Others from Viewing or Barging a Shared Line Call section on page 49 24 OL 10863 01 Accessing Online Help Your Cisco IP Communicator provides a comprehensive online help system Help topics appear on the phone screen If you want to Then View the main menu Click on Cisco IP Communicator and wait a few seconds for the menu to display If you are already in Help click Main Main menu topics include e About Your Cisco IP Communicator Descriptive details about your Cisco IP Communicator e How do I12 Procedures and information about common Cisco IP Communicator tasks e Calling Features Desc
65. held call on another phone such as a phone in a conference room Use Call Park See the Storing and Retrieving Parked Calls section on page 43 Use your line to answer a call that is ringing on another phone Use Call Pickup See the Redirecting a Ringing Call to Cisco IP Communicator section on page 46 Answer a priority call Hang up the current call and click Answer Send an incoming call directly to your voice messaging system Click iDivert The incoming call automatically transfers to your voice message greeting Related Topics 32 Ending a Call page 33 Using Hold and Resume page 34 Transferring a Connected Call page 35 Switching Between Calls page 36 OL 10863 01 Ending a Call To end a call hang up If you want to Then Hang up while using handset mode Disable the handset click EndCall or press the Esc key on your keyboard See the Using a USB Handset section on page 64 Hang up while using headset mode Click if lit If you want headset mode to remain active keep the button lit by clicking EndCall or press the Esc key on your keyboard See the Using a Headset section on page 61 Hang up while using speakerphone mode Click or EndCall or press the Esc key on your keyboard See the Using Your Computer as a Speakerphone section on page 63 Hang up one call but preserve another call on the same line p
66. herwise enable the handset before or after dialing re dialing or speed dialing a number See the Using a USB Handset section on page 64 Dial on a secondary line Click for the line that you want to use Dial from a Personal Address Book PAB entry Available only if enabled on Cisco Unified Communications Manager formerly known as Cisco Unified CallManager Ask your system administrator e If Cisco IP Communicator is integrated with Cisco Unified Communications Manager Release 4 x Choose gt PAB Service exact name might vary e If Cisco IP Communicator is integrated with Cisco Unified Communications Manager Release 5 x and later Choose Qa gt Personal Directory Depending on configuration you might be able to use Quick Search See the Using the Quick Search Feature section on page 69 Before you can use the PAB service you must subscribe to it See the Logging In to the User Options Web Pages section on page 71 User Guide for Cisco IP Communicator Release 2 1 29 If you want to Then Dial using a Fast Dial Available only if enabled on Cisco Unified Communications Manager code formerly known as Cisco Unified CallManager Ask your system administrator e If Cisco IP Communicator is integrated with Cisco Unified Communications Manager Release 4 x Choose gt Fast Dials exact name might vary To dial from a listing click it or scroll to it and go off hook
67. ight click gt Preferences gt Network tab gt Use these TFIP servers Register with TAPS After you install and launch Cisco IP Communicator and under the guidance of your system administrator auto register Cisco IP Communicator by using the Tool for Auto Registered Phones Support TAPS Your system administrator will provide you with the number to dial in Cisco IP Communicator to register with TAPS You might need to enter your entire extension including the area code Follow the voice prompts After Cisco IP Communicator displays a confirmation message you can end the call Cisco IP Communicator will restart Related Topics e Testing Cisco IP Communicator page 9 OL 10863 01 Testing Cisco IP Communicator Before you can test Cisco IP Communicator make sure that you can see your extension number and can hear a dial tone after going off hook X Note If you cannot see your extension number or hear a dial tone see General Troubleshooting Issues section on page 78 Place a few test phone calls and ask other parties how your voice sounds The table lists actions that you might need to take while placing test calls If you need to Do this Adjust the volume Adjust the audio mode volume in Cisco IP Communicator Click ee or press the Page Up Page Down keys on your keyboard See the Adjusting the Volume for a Call section on page 50 and the Voice Quality Issues section on pag
68. ime when you are not on a call and when the audio device is not in use by another application to tune it Not an issue for Windows XP or Windows Vista users 78 OL 10863 01 If Then try this For more information see After first launch no extension number appears and the status line area shows Registering Make sure that you chose a TFTP server if necessary Your system administrator should provide you with the TFTP address if one is needed If you are a remote user make sure to establish network connectivity before you launch Cisco IP Communicator e Configuring and Registering Cisco IP Communicator page 7 e Network Settings page 54 After launching Cisco IP Communicator cannot locate your network adapter and asks you to re insert it Replace the missing network interface device if possible For example replace a wireless card or a USB Ethernet adapter If you first launched Cisco IP Communicator on a laptop that was connected to a docking station try docking to see if this fixes the problem If so ask your system administrator to help you configure your device name so that Cisco IP Communicator works without the docking station attached If you have permanently removed or disabled your selected network adapter coordinate with your system administrator before selecting a new adapter e Configuring and Registering Cisco IP Communicator page 7 e Network Settings pag
69. ing and the other party complains that background noise is making it difficult for them to hear you Do not skip levels for example move from Least to Medium or from Medium to Most Try to select the least aggressive mode to reduce or eliminate the noise Note When you change the aggressiveness level you might change the way your voice is transmitted It might sound tinny or mechanical to the other party OK button Saves all changes made including those made How to Assign Audio Modes to modes not currently selected page 56 Apply to All button Applies the settings for the currently selected How to Assign Audio Modes audio mode to all of the other audio modes page 56 Related Topics e Audio Settings page 55 e Network Audio Settings page 59 Directories Settings You can access the Directories tab on the Preferences window right click gt Preferences gt Directories tab Before you can use the Quick Search feature to search corporate directories you might need to enter a username and password in the Directories window First try using Quick Search without entering this information If Quick Search does not respond obtain your Directories username and password from your system administrator and enter them here Additionally you must specify your Directories username and password in this window if you want to use Quick Search to search your Personal Address Book Related Topics e Using the Quick
70. ing calls That is calls are forwarded and the caller does not hear a busy tone e If Call Forward Busy is set on your line and you activate DND callers are forwarded to the Call Forward Busy number They do not hear a busy signal e If DND is disabled on your phone contact your system administrator User Guide for Cisco IP Communicator Release 2 1 39 How to Make Conference Calls Your Cisco IP Communicator allows you to join three or more people into one telephone conversation creating a conference call e Supported Conference Call Types page 40 e Starting and Joining a Standard Conference page 41 e Starting or Joining a Meet Me Conference Call page 42 Supported Conference Call Types These are the supported conference call types e Standard In standard or ad hoc conference calls the conference organizer must call participants to add them to the conference By using Cisco IP Communicator you can create standard conference calls in different ways depending on your needs and the configuration of Cisco IP Communicator Confrn Use this softkey to establish a standard conference by calling each participant Standard conference calling is a default feature available on most phones Join Use this softkey to establish a standard conference among several calls already on one line cBarge Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call
71. ion username and password as described in this table If you want to Then Search a corporate directory If you do not use the Personal Address Book service and will use Quick Search to look up co workers in the corporate directory only you might not need to complete any configuration Test this by choosing Quick Search from the right click menu or by entering Alt K e If Quick Search opens no configuration is necessary on your part e If Quick Search does not open enter a username and password right click gt Preferences gt Directories tab Ask your system administrator to provide you with the values to enter Search your Personal Address Book If you use the Personal Address Book PAB service Quick Search can look for matches in your PAB first and in your corporate directory second Before Quick Search accesses your PAB these conditions must be met e Your system administrator must configure Quick Search to integrate with personal directories e You must subscribe to the PAB service right click gt Cisco User Options e You must enter your Directories username and password right click gt Preferences gt Directories tab Use an alternate search method Related Topics If you want to use an alternate search method instead of using Quick Search try these e To search corporate directories choose ag gt Corporate Directory exact name might vary e To search your Personal Add
72. ion aggressiveness level right click gt Preferences gt Audio tab gt Advanced button Noise suppression is applied to the microphone input device to prevent the transmission of noise to the remote end If in a conference call ask other participants to mute their phones if they are not speaking User Guide for Cisco IP Communicator Release 2 1 83 If Then try this You hear echo Ask the other party to decrease their microphone or speaker volume if possible If the other party is using Cisco IP Communicator as a speakerphone ask him or her to make sure that the button is lit Make sure that your sound card is not feeding back audio from the speaker to the microphone Follow these steps 1 Adjust the volume Control Panel gt Sounds and Multimedia gt Audio tab 2 Click the Sound Playback Volume button 3 Choose Options gt Properties gt Playback and make sure that all the check boxes in the lower part of the window are selected and click OK 4 In the Volume Control window make sure that Mute is selected for the Microphone column Some sound devices have multiple microphone inputs for example internal and external that can pick up sound from the speaker device and introduce feedback The other party hears echo Launch the Audio Tuning Wizard and reduce the microphone volume for the current audio device Make sure that Microphone Boost is disabled Then confirm the new volume setting
73. l button Enter the number exactly as you would dial it from your desk phone For example enter an access code such as 9 or the area code if necessary Remove a speed dial number Delete the phone number and label from either of the speed dial web pages 76 OL 10863 01 Tips e For details on making calls by using either speed dial feature see the Placing a Call section on page 27 e Your system administrator can assign speed dial buttons to your Cisco IP Communicator and restrict the number of speed dial buttons that you can configure Related Topics e How to Handle Most Calls page 26 e Logging In to the User Options Web Pages page 71 User Guide for Cisco IP Communicator Release 2 1 77 Troubleshooting Cisco IP Communicator This chapter provides troubleshooting information for common Cisco IP Communicator issues e General Troubleshooting Issues page 78 e Voice Quality Issues page 81 e Using the Quality Reporting Tool to Troubleshoot Performance Problems page 85 e Enabling Detailed Logs page 85 e Capturing Information About Problems page 86 General Troubleshooting Issues The next table can help you troubleshoot general issues you might experience with Cisco IP Communicator S Note If you are using Cisco IP Communicator on a computer that is running Microsoft Windows 2000 you cannot use the Audio Tuning Wizard to tune the microphone level of an audio device that is currently active Choose a t
74. lick Transfer again If the recipient refuses the call click Resume to return to the original call Transfer two current calls to each other direct transfer Highlight any call on the line and click Select Repeat this process for the second call With one of the selected calls highlighted click DirTrfr You might need to click more to see DirTrfr The two calls connect to each other and drop you from the call If you want to stay on the line with the callers use Join to create a conference instead See the Using Busy Lamp Field to Determine a Line State section on page 47 Send a call to your voice messaging system Click iDivert The call is automatically transferred to your voice message greeting You can use iDivert with a call that is active ringing or on hold Tips e When on hook transfer is enabled you can either hang up or click Transfer and then hang up e If on hook transfer is not enabled on your Cisco IP Communicator be aware that hanging up instead of clicking Transfer cancels the transfer action and places the party to be transferred on hold e You cannot use Transfer to redirect a call on hold Click Resume to remove the call from hold before transferring it User Guide for Cisco IP Communicator Release 2 1 35 Selecting Calls Many Cisco IP Communicator features require that you select the calls you want to use with a particular feature For example if you have four held calls b
75. ll 31 Answering a Call 31 Ending a Call 33 Using Hold and Resume 34 Using Mute 34 Transferring a Connected Call 35 Selecting Calls 36 Switching Between Calls 36 Forwarding Your Calls to Another Number 37 Using Do Not Disturb 39 How to Make Conference Calls 40 Supported Conference Call Types 40 Starting and Joining a Standard Conference 41 Starting or Joining a Meet Me Conference Call 42 How to Handle Advanced Call Features 43 Storing and Retrieving Parked Calls 43 Making and Receiving Secure Calls 44 Tracing Suspicious Calls 45 Prioritizing Critical Calls 45 Redirecting a Ringing Call to Cisco IP Communicator 46 Calling Back a Busy Line When It Becomes Available 47 Using Busy Lamp Field to Determine a Line State 47 How to Use Shared Lines 48 Adding Yourself to a Shared Line Call 48 Preventing Others from Viewing or Barging a Shared Line Call 49 Customizing Settings on Cisco IP Communicator 50 Where to Access Settings 50 Adjusting the Volume for a Call 50 Customizing Rings and Message Indicators 51 OL 10863 01 Customizing the Phone Screen 52 About Viewing and Customizing Preferences 53 User Settings 53 Network Settings 54 Audio Settings 55 How to Assign Audio Modes 56 Selecting an Audio Mode 56 Activating an Audio Mode 57 About Audio Devices in Audio Drop Down Lists 58 Network Audio Settings 59 Advanced Audio Settings 59 Directories Settings 60 Using Headsets and Other Audio Devices with Cisco IP Communicator 61 Using a Head
76. municator Cisco IP Communicator is a desktop application that turns your computer into a full featured Cisco Unified IP Phone allowing you to place receive and otherwise handle calls If you install Cisco IP Communicator on a laptop or portable computer you can use Cisco IP Communicator and all of your phone services and settings from any location where you can connect to the corporate network For example if you are on a business trip you can use Cisco IP Communicator to receive calls and check voice messages while online Or if you are working from home co workers can reach you by dialing your work number Cisco IP Communicator works with Cisco Unified Video Advantage another desktop application to enhance your communication experience with video For example you can place a call through Cisco IP Communicator and the available video is automatically displayed through Cisco Unified Video Advantage Related Topics e Getting Started Checklist page 2 e Cisco IP Communicator Features page 10 User Guide for Cisco IP Communicator Release 2 1 1 Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and l
77. n Status line Displays audio mode icons status information and prompts 5 Call activity Displays calls and call information for the highlighted line standard view area 6 IPhone tab Indicates call activity Click this tab to return to the call activity area if needed 7 Feature tabs Each indicates an open feature menu 16 OL 10863 01 Related Topics About the Cisco IP Communicator Interface page 11 How to Navigate the Interface page 17 How to Navigate the Interface Using Keyboard Shortcuts page 17 Using the Menu page 18 Using the Window Control Buttons page 20 Using the Incoming Call Notification page 21 Choosing Phone Screen Items page 21 Using Feature Menus page 22 Entering and Editing Text page 22 Going On Hook and Off Hook page 23 Call and Line States and Icons page 23 Using Keyboard Shortcuts Cisco IP Communicator provides functionality allows you to access buttons on the window without using a mouse These navigation shortcuts are especially useful if you are visually impaired or blind and cannot navigate the interface Use Table 2 as a guide for navigating the interface by using keyboard shortcuts Table 2 Navigation Shortcuts for Cisco IP Communicator Keystroke Action Ctrl D Opens or closes the Directories menu Ctrl S Opens or closes the Settings menu Ctrl R Opens or closes the Services menu Prior to Release 2 0 the keyboard shortcut is Ctrl V
78. nching Cisco IP Communicator For information about the Default Windows Audio Device setting see the Selecting an Audio Mode section on page 56 e Installing Audio Devices Before First Launch page 3 e How to Assign Audio Modes page 56 e Using Headsets and Other Audio Devices with Cisco IP Communicator page 61 Device for Ringer area Allows you to assign a device to the ringer Installing Audio Devices Before First Launch page 3 Optimize for Low Bandwidth If you are using Cisco IP Communicator over a remote connection for example on a VPN connection from home or a hotel voice quality might suffer from insufficient bandwidth When you are using Cisco IP Communicator over a remote connection you can prevent robotic sounding audio and other problems by enabling Optimize for Low Bandwidth e Troubleshooting Cisco IP Communicator page 78 Network button Opens the Network Audio Settings window Network Audio Settings page 59 Advanced button Opens the Advanced Audio Settings window Advanced Audio Settings page 59 Related Topics e How to Assign Audio Modes page 56 e Network Audio Settings page 59 e Advanced Audio Settings page 59 User Guide for Cisco IP Communicator Release 2 1 55 How to Assign Audio Modes You must assign an audio mode to each audio device that you plan to use with Cisco IP Communicator e Headset mode e Speakerphone mode e Handset m
79. nfiguration Related Topics e How to Handle Most Calls page 26 e How to Assign Audio Modes page 56 e Using Your Computer as a Speakerphone page 63 62 OL 10863 01 Using Your Computer as a Speakerphone You can use the sound card on the computer to place and receive calls in speakerphone mode If you want to Then Use your computer like a speakerphone to place and answer calls Make sure that is lit so that Cisco IP Communicator operates in speakerphone mode Unlike other modes speakerphone mode provides echo suppression You can toggle speakerphone mode on and off by clicking or by entering the keyboard shortcut Ctrl P By default speakerphone mode is active This means that many of the actions you take to place or answer a call such as using a speed dial button or a softkey automatically trigger speakerphone mode Note If you have an analog headset plugged in to the computer you cannot hear audio through the computer speakers in speakerphone mode Switch to the speakerphone during a call Click or the keyboard shortcut Ctrl P If you were using a handset before switching turn it off or hang it up Use the computer speaker as a ringer to alert you to incoming calls Make sure that your sound card is assigned to the ringer mode and that you have not muted the computer speaker If you plug an analog headset into your computer the ringer is audible only from the headset speakers
80. nicator page 9 2 OL 10863 01 Installing Audio Devices Before First Launch Before installing and launching Cisco IP Communicator for the first time you should install and configure any audio device such as sound cards universal serial bus USB handsets or USB headset that require drivers You can use several audio devices with Cisco IP Communicator as shown in the table If you want a list of specific brand name audio devices that you can use with Cisco IP Communicator ask your system administrator Audio Device Description Notes USB devices e a USB handset e a USB headset USB devices require device driver software and have rectangular plugs lt an Follow the instructions of the device manufacturer to install USB devices If prompted complete the Microsoft Windows Found New Hardware Wizard External analog devices e an analog headset e external speakers or microphones Analog audio devices do not require software They work as extensions of your computer sound card IEA Plug analog devices into audio jacks on your computer Cisco IP Communicator recognizes analog devices as extensions of your sound card choose your sound card when you want to modify or view settings for analog devices Internal audio devices e built in microphone e built in speakers These audio devices are internal to your computer and work with your computer sound card In
81. ns the User Options web page where you can configure features settings and IP phone services including speed dial buttons See the Setting Up Speed Dial Buttons section on page 75 and Logging In to the User Options Web Pages section on page 71 Preferences Opens the Preferences dialog box which includes User Network Audio and Directories tabs See the About Viewing and Customizing Preferences section on page 53 The keyboard shortcut for accessing Preferences is Alt S Help Launches the Cisco IP Communicator online help and provides access to the PDF of the User Guide for Cisco IP Communicator About Cisco IP Communicator Displays Cisco IP Communicator software version information Exit Allows you to quit Cisco IP Communicator User Guide for Cisco IP Communicator Release 2 1 19 Using the Window Control Buttons If you want to Then Access the menu Do one of the following e Click the menu button in the top right corner of the interface e Right click anywhere on the interface e Press Shift F10 on the keyboard Minimize the Do one of the following interface e Click the minimize button in the top right corner of the interface e Click the Cisco IP Communicator taskbar button one or more times Toggle between Do one of the following modes e Click the mode button in the top right corner of the interface e Choose Skins from the menu Hide the
82. nt connectivity or is always enabled even if it is not plugged in Your system administrator can tell you which adapter to choose The network adapter setting allows Cisco IP Communicator to identify itself to the network it is not used for audio transmission For this reason do not change this setting once it is established unless you are permanently removing or disabling the selected network adapter In this case coordinate with your system administrator before selecting a new adapter e Configuring and Registering Cisco IP Communicator page 7 e Network Settings page 54 When you invoke Quick Search nothing happens Choose right click gt Preferences gt Directories tab and enter the username and password that your system administrator provides to you e Directories Settings page 60 e Using the Quick Search Feature page 69 Your phone ringer is not audible or is hard to hear Adjust your ringer volume by clicking when no calls are active If you use a USB handset do not select it to serve as your ringer In general you should choose your sound card for the ringer If your sound card is selected for ringer mode and a headset is plugged in to the audio jacks on your computer you must be wearing your analog headset to hear the ringer e Installing Audio Devices Before First Launch page 3 e How to Assign Audio Modes page 56 OL 10863 01 Related Topics Using the Audio
83. number Or you can continue talking on the active call while preparing to dial from a call log or directory To return to the held call click Resume See the next two rows in this table for details Dial from a call log Choose Qa gt Missed Calls Received Calls or Placed Calls To dial click the listing or scroll to it and go off hook If you want to dial from a call log while on another active call scroll to a call record and click Dial or the Enter key on your keyboard Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second Then click Transfer again to complete the action e Conference Creates a conference call with all parties Then click Confrn to complete the action e End Call Disconnects the first call and dials the second Dial from a corporate directory on the phone 28 Choose Qa gt Corporate Directory exact name can vary Use your keyboard to enter letters and click Search To dial click the listing or scroll to it and go off hook If you want to dial from a directory while on an active call scroll to a listing and click Dial or the Enter key on your keyboard Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second Then click Transfer again to complete the action
84. o not need to change this setting once it is established unless you are permanently removing or disabling the selected network adapter In this case coordinate with your system administrator before selecting a new adapter If you have multiple adapters and are prompted to choose one immediately after installing Cisco IP Communicator your system administrator will tell you which adapter to choose Configuring and Registering Cisco IP Communicator page 7 Use this Device Name This setting allows you to enter a free form device name by which Cisco IP Communicator can identify itself to the network Your system administrator will provide you with the device name Configuring and Registering Cisco IP Communicator page 7 TFIP Servers area Allows you to specify TFTP servers or to return to using the default TFTP server Your system administrator will tell you if you need to modify this setting Configuring and Registering Cisco IP Communicator page 7 54 OL 10863 01 Related Topics e Audio Settings page 55 e Directories Settings page 60 Audio Settings You can access the Audio tab on the Preferences window right click gt Preferences gt Audio tab Item For related information see Description Devices for Audio Modes area Allows you to assign a device to an audio mode The drop down list displays your currently available audio devices which you installed before lau
85. ocal country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately A summary of U S laws governing Cisco cryptographic products may be found at http www cisco com wwl export crypto tool stgqrg html If you require further assistance please contact us by sending e mail to export cisco com System Requirements Your system administrator should ensure that your equipment meets the system requirements for using this product Getting Started Checklist Follow the checklist to set up Cisco IP Communicator on your desktop so that you can start making calls Quick Start Task For more information see 1 Install any sound cards or USB audio devices that Installing Audio Devices Before First Launch you want to use including a USB headset or handset page 3 2 Install the Cisco IP Communicator application Installing Cisco IP Communicator on Your Computer page 4 3 Launch Cisco IP Communicator Launching Cisco IP Communicator page 5 4 Use the Audio Tuning Wizard to select audio modes Using the Audio Tuning Wizard page 6 and tune audio devices e How to Assign Audio Modes page 56 5 Accomplish network configuration or registration Configuring and Registering Cisco IP steps required by your system administrator Communicator page 7 6 Place test calls Testing Cisco IP Commu
86. ode e Ringer mode Audio mode selection tells Cisco IP Communicator which audio devices you want to use for audio input and output The first time that you launch Cisco IP Communicator you can assign audio devices to audio modes by using the Audio Tuning Wizard Subsequently you can assign audio devices to modes by right clicking Cisco IP Communicator and choosing Preferences gt Audio tab For a description of analog and USB audio devices see the Installing Audio Devices Before First Launch section on page 3 Related Topics e Selecting an Audio Mode page 56 e Activating an Audio Mode page 57 e About Audio Devices in Audio Drop Down Lists page 58 Selecting an Audio Mode By default Cisco IP Communicator selects one audio device for all of your audio modes and for the ringer This device could be a sound card for example If you have multiple audio devices available you have additional configuration options For example if you have a USB headset you can select it for headset mode and activate it by clicking You can maintain the default configuration or customize it If you choose to customize the configuration follow these recommendations e If you use a USB headset assign it to headset mode e If you use an external USB speakerphone assign it to speakerphone mode e If you use a USB handset assign it to handset mode e If you use an analog headset assign the computer sound card to headset mode e If you do n
87. of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0704R 2003 2007 Cisco Systems Inc All rights reserved OL 10863 01
88. ore softkey to see Confrn Enter the phone number of the conference participant After the call connects and you have spoken to the conference participant click Confrn again to add this party to your call Repeat to add additional participants Invite current callers to join a standard conference With two or more calls on a single line scroll to highlight any call on the line and click Select Repeat this process for each call you want to add to the conference From one of the selected calls click Join You might need to click the more softkey to see Join Note that the active call is selected and automatically added to the confer ence Participate in a standard con ference Answer the phone when it rings You do not need to do anything special to participate in a standard conference call Barge add yourself to a call on a shared line and turn the call into a standard confer ence call Highlight a remote in use call on a shared line and click cBarge You might need to click the more softkey to display cBarge Other parties on the call hear a barge tone See the Using Busy Lamp Field to Determine a Line State section on page 47 View a list of conference par ticipants Highlight an active conference and click ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of confer ence participants While viewin
89. ose Network Configuration gt Host Name e Use Extension Mobility If selected prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile if available e Do Not Display Call Confirmation If selected prompts WebDialer to suppress the Make Call page This page appears by default after you click a phone number in a WebDialer enabled online directory Setting Up Speed Dial Buttons Speed dial features allow you to click a button or enter an index code to place a call You can set up speed dialing for your phone in these ways e Speed dialing with a button You can assign a speed dial number to any available programmable button on Cisco IP Communicator that has not already been configured as a line feature or service button e Speed dialing with an index code By using the Abbreviated Dialing feature you can enter an assigned index number 1 to 99 rather than dialing the entire phone number Set up both types of speed dial features from your User Options web pages as described in the table User Guide for Cisco IP Communicator Release 2 1 75 If you want to Then Add speed dial numbers to phone buttons Cisco Unified Communications Manager Release 5 x and later Log in to your User Options web pages select your device and click Speed Dials In the Speed Dial Settings section enter a phone number and label for each available speed dial button Enter the n
90. ot have an external speakerphone device select the computer sound card for speakerphone mode e Assign the ringer to the device that you want to alert you when you receive a call Be aware however that if you assign the ringer to a sound card and plug an analog headset into your computer you cannot hear the ringer unless you are wearing the headset 56 OL 10863 01 ake You can use the sound playback and the sound recording settings in the Windows Control Panel Sounds and Multimedia gt Audio tab or Sounds and Audio Devices gt Audio tab for Windows XP as the audio devices in Cisco IP Communicator In the Cisco IP Communicator Preferences window right click gt Preferences gt Audio tab choose Default Windows Audio Device from the drop down list for one or more settings and click OK Use this method if you want one device for sound playback and a different device such as the VT camera microphone for sound recording Related Topics e Activating an Audio Mode page 57 e About Audio Devices in Audio Drop Down Lists page 58 Activating an Audio Mode If you want to Then Activate headset mode Click Doing this activates the device you selected for this mode See the Using a Headset section on page 61 If you want headset mode to be the default mode instead click and EndCall Headset mode acts as the default audio mode as long as remains lit unless you have a USB handset enabled Activate
91. r services and might assign service buttons to your phone Access a service on Cisco IP Communicator Click jj on Cisco IP Communicator Doing so allows you to use services that you have subscribed to or that your system administrator has assigned to you Learn how to use phone services See Customizing Your Cisco Unified IP Phone on the Web http www cisco com en US products hw phones ps379 products_user_ guide_list html User Guide for Cisco IP Communicator Release 2 1 73 Using Cisco WebDialer Cisco WebDialer allows you to make calls to directory contacts in Cisco IP Communicator by clicking items in a web browser Your system administrator must configure this feature for you If you want to Then Use WebDialer with your User Options directory 1 Log into your User Options web pages See the Logging In to the User Options Web Pages section on page 71 Choose User Options gt Directory and search for a co worker Click the number that you want to dial If this is your first time using WebDialer set up preferences and click Submit See the last row in this table for details If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone To end a call click Hangup or hang up from your phone Use WebDialer with another online corporate directory not your User Op
92. ram that supports drag and drop drop it anywhere on the Cisco IP Communicator interface and click Dial or the Enter key on your keyboard e Drag a vCard and drop it anywhere on the Cisco IP Communicator interface If the vCard contains more than one number select the one you want from the pop up window and click Dial or the Enter key on your keyboard or e Copy anumber from any source and click Menu gt Paste You can also paste a phone number by using the Ctrl V keyboard shortcut The number is automatically entered Click Dial or the Enter key on your keyboard Dial off hook after invoking a dial tone Click NewCall or a line button and enter a number Redial the most recently dialed number Click Redial By default Redial uses your primary line However you can open a secondary line and then click Redial To open a line click User Guide for Cisco IP Communicator Release 2 1 27 If you want to Then Speed dial a number e Click Q a speed dial button before or after going off hook or e Enter a speed dial index number 1 99 on the keypad while on hook and click AbbrDial Place a call when another call is active using another line Click for the new line The call on the first line is automatically placed on hold Place a call when another call is active using the same line Click Hold and click New Call You can now dial redial or speed dial a
93. re to Access Settings Here is some useful information to keep in mind about Cisco IP Communicator settings e Most settings are accessible by choosing Preferences from the menu You access the menu from the menu icon in the window control button bar by right clicking anywhere on the interface or by pressing Shift F10 See the About Viewing and Customizing Preferences section on page 53 e Ring sounds and background image settings are available from gp gt User Preferences See the Customizing Rings and Message Indicators section on page 51 e Most settings are accessible on your IP Communicator but a few are accessed online from your User Options web pages See the Logging In to the User Options Web Pages section on page 71 Note If Gem is not responsive your system administrator might have disabled this button on your phone Ask your system administrator for more information Adjusting the Volume for a Call If you want to Then Adjust the volume Click or click the Page Up Page Down keys on your keyboard level during a call during a call or after invoking a dial tone Click Save to preserve the new volume as the default level for the currently active audio mode You can also adjust the volume level by using the computer volume controls or any volume controls that are available on the audio device See the Tips section for more information about this method Adjust the volume Click p
94. red are grouped last Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Communicator to another number X Note Enter the Call Forward All target number exactly as you would to dial it from your desk For example enter an access code such as 9 or the area code if necessary If you want to Then Set up call forwarding on Click CFwdALL and enter a target phone number your primary line Cancel call forwarding on Click CFwdALL your primary line User Guide for Cisco IP Communicator Release 2 1 37 If you want to Then Verify that call forwarding is enabled on your primary line Look for amp icon above the primary phone number Also check that the status text near the bottom of the phone screen displays the call forwarding target number Set up or cancel call forwarding for any line Log in to your User Options web pages choose your Cisco IP Communicator from the device list and navigate to the Line Settings Configuration page You can set up or cancel call forwarding for each line on your Cisco IP Communicator See the Logging In to the User Options Web Pages section on page 71 When call forwarding is enabled for any line other than the primary line your Cisco IP Communicator does not provide you with any confirmation that calls are being forwarded Instead you must confirm your settings in the Us
95. ress Book choose u gt PAB Service exact name might vary Enter search information and click Search e Handling Calls with Cisco IP Communicator page 26 e Customizing Settings on Cisco IP Communicator page 50 e Using Call Logs and Directories page 68 e Logging In to the User Options Web Pages page 71 70 OL 10863 01 Customizing Phone Services for Cisco IP Communicator Because your Cisco IP Communicator is a network device it can share information with other network devices in your company including your computer and web based services accessible through a web browser on your computer You can establish phone services and control features from your computer by using the User Options web pages Once you configure features and services on the web pages you can access them on your phone For example you can set up speed dial buttons from your web pages and then access them on your phone For details about the features you can configure and the phone services to which you can subscribe see the Customizing Your Cisco Unified IP Phone on the Web at this URL http www cisco com en US products hw phones ps379 products_user_guide_list html This chapter describes how to access your User Options web pages and how to subscribe to phone services e Logging In to the User Options Web Pages page 71 e Subscribing to Phone Services page 72 e Using Cisco WebDialer page 74 e Setting Up Speed Dial Buttons page 75 X
96. riptions and procedures for calling features e Help Tips on using and accessing Help Learn about a button or Click then quickly click a button or softkey softkey Learn about a menu Click then quickly click the menu item on the phone screen item Or click twice quickly with the menu item highlighted Get help using Help Click After a second or two click again or choose Help from the Main Menu Access the User Guide Choose menu gt Help or right click gt Help Feature Functionality and Availability The operation of your Cisco IP Communicator and the features available to you might vary depending on the call processing agent used by your company and on how the phone support team for your company has configured your phone system Therefore some of the features included in this user guide might not be available to you or might work differently on your phone system Contact your support desk or system administrator if you have questions about feature operation or availability User Guide for Cisco IP Communicator Release 2 1 25 Handling Calls with Cisco IP Communicator e How to Handle Most Calls page 26 e How to Handle Advanced Call Features page 43 e Using Busy Lamp Field to Determine a Line State page 47 How to Handle Most Calls This section describes basic call handling tasks such as placing answering and transferring calls The features required to perform these tasks are standard
97. s To choose a phone screen item by Do this Clicking Use your mouse to click an item on the phone screen Clicking a phone number on some phone screens such as the PreDial screen can cause Cisco IP Communicator to dial the number Clicking an item or entering a number can cause an action to occur If the item leads to a menu that menu is opened Item number Click the corresponding number on your dial pad For example click 4 to choose the fourth item in a menu Scrolling Click the Navigation button or use the arrow keys on your keyboard to scroll through a list and to highlight an item Click a relevant softkey such as Select or Dial to finish the action User Guide for Cisco IP Communicator Release 2 1 21 Using Feature Menus If you want to Open or close a feature menu Then Click a feature button p Messages Gp Services Help ME Directories amp Settings Scroll through a list or menu Click the Navigation button Go back one level in a feature menu Click Exit Note that if you click Exit from the top level of a menu the menu closes Switch among open feature menus Click a feature tab on your phone screen Each feature menu has a corresponding tab on the top of the phone screen The tab is visible when the feature menu is open Entering and Editing Text If you want to Then Enter a letter on your phone screen
98. set 61 Using Your Computer as a Speakerphone 63 Using a USB Handset 64 Removing and Re Installing Audio Devices 65 Obtaining Audio Devices 66 Using Voice Messaging Call Logs and Directories on Cisco IP Communicator 67 Accessing Voice Messages 67 Using Call Logs and Directories 68 Using the Quick Search Feature 69 Entering Password Information for Quick Search 70 Customizing Phone Services for Cisco IP Communicator 71 Logging In to the User Options Web Pages 71 Subscribing to Phone Services 72 Using Cisco WebDialer 74 Setting Up Speed Dial Buttons 75 Troubleshooting Cisco IP Communicator 78 General Troubleshooting Issues 78 User Guide for Cisco IP Communicator Release 2 1 vi Voice Quality Issues 81 Using the Quality Reporting Tool to Troubleshoot Performance Problems 85 Enabling Detailed Logs 85 Capturing Information About Problems 86 OL 10863 01 Getting Started with Cisco IP Communicator This chapter gives you the basic information you need to start using your new Cisco IP Communicator e What is Cisco IP Communicator page 1 e Cisco Product Security Overview page 2 e System Requirements page 2 e Getting Started Checklist page 2 e Installing Audio Devices Before First Launch page 3 e Installing Cisco IP Communicator on Your Computer page 4 e Using the Audio Tuning Wizard page 6 e Configuring and Registering Cisco IP Communicator page 7 e Testing Cisco IP Communicator page 9 What is Cisco IP Com
99. speakerphone mode Click Doing this activates the device you selected for this mode See the Using Your Computer as a Speakerphone section on page 63 By default speakerphone mode is activated when you click softkeys line buttons and speed dial buttons unless you have a USB handset enabled Activate handset mode Go off hook with your USB handset assuming this device is available and assigned to handset mode The method you use to take a USB handset off hook depends on how the handset is designed You might need to press a hook switch or an on button See the Using a USB Handset section on page 64 Activate the ringer The ringer becomes active when you receive an incoming call User Guide for Cisco IP Communicator Release 2 1 57 Related Topics Selecting an Audio Mode page 56 About Audio Devices in Audio Drop Down Lists page 58 About Audio Devices in Audio Drop Down Lists Audio drop down lists on the Audio tab right click gt Preferences gt Audio tab contain one or more audio devices Here is some information about what you might see in these lists If you have only one audio device installed when Cisco IP Communicator launches you see one audio device in each list Not all installed audio devices appear in the audio mode lists The devices that do appear are the devices that require drivers meaning USB handsets USB headsets and sound cards Analog audio devices which plug into the audio j
100. tarting Cisco IP Communicator Using the Quality Reporting Tool to Troubleshoot Performance Problems Your system administrator might temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems You can click QRT you might first have to click more several times to display the QRT softkey to submit information to your system administrator Depending on the configuration use the QRT in one of these ways e Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes Your system administrator also might ask you to capture information detailed logs to help troubleshoot a problem Related Topics e Using the Audio Tuning Wizard page 6 e Where to Access Settings page 50 e General Troubleshooting Issues page 78 e Capturing Information About Problems page 86 Enabling Detailed Logs If you are experiencing problems using Cisco IP Communicator and your administrator tells you to do so enable detailed logging right click gt Preferences gt User tab and check Enable Logging X Note Your setting remains until you change it even after you restart Detailed logging might impair performance so you should disable it as soon as you no longer need it Uncheck Enable Logging to disable this feature Related Topics e Capturing Information About Problems page 86 User Guide for Cisco IP Communicator Release
101. ternal audio devices are always available for you to select and use Note If you install or insert an audio device that requires a driver a USB handset USB headset or sound card after launching Cisco IP Communicator the application does not recognize the device until you relaunch Cisco IP Communicator Then the Audio Tuning Wizard automatically launches so that you can tune the device User Guide for Cisco IP Communicator Release 2 1 Related Topics e Installing Cisco IP Communicator on Your Computer page 4 e Using a Headset page 61 e Removing and Re Installing Audio Devices page 65 Installing Cisco IP Communicator on Your Computer Your system administrator will provide you with an executable exe file or an installation link Follow the procedure to install the Cisco IP Communicator software on your computer Before You Begin e If you use a laptop computer be sure that you are not connected to a docking station when launching Cisco IP Communicator for the first time after installation The docking station can interfere with the ability of Cisco IP Communicator to locate the computer network adapter e If Cisco Unified Personal Communicator is running exit it before launching Cisco IP Communicator e If you are installing Cisco IP Communicator on a computer running Microsoft Vista the security message Microsoft cannot verify the publisher of this driver software might appear Click Install This Driver Soft
102. the audio device Tune the device when the Audio Tuning Wizard automatically launches for Cisco IP Communicator Set a specific device 1 Make sure Cisco IP Communicator is running to be used in the 2 Configure it to use the default Windows device right click gt Preferences gt next call Audio tab and select Default Windows Audio Device 3 Connect a new device and set it as the default Windows audio device from the Windows Control Panel 4 Manually launch the Audio Tuning Wizard right click gt Audio Tuning Wizard to tune this device before using it If you do not tune the device and you restart the application the Audio Tuning Wizard automatically launches so that you can tune this device and Cisco IP Communicator uses this device in the next call User Guide for Cisco IP Communicator Release 2 1 65 Tips e Each time that you launch Cisco IP Communicator checks to see if the audio device that you used during your previous session is present If the device is not found Cisco IP Communicator prompts you to connect it e Ifyou install an audio device that requires device drivers a USB handset USB headset or a sound card after launching Cisco IP Communicator does not recognize the device until you relaunch the application The Audio Tuning Wizard automatically launches so that you can tune the device e If you are using Cisco IP Communicator over a remote connection establish VPN connectivity before launching Cisco I
103. tions directory Log into a WebDialer enabled corporate directory and search for a co worker Click the number that you want to dial When prompted enter your user ID and password If this is your first time using WebDialer set up preferences and Submit See the last row in this table for details If the Make Call page appears click Dial See the last row in to learn how to suppress this page in the future if desired The call is now placed on your phone To end a call click Hangup or hang up from your phone 74 OL 10863 01 If you want to Then Log out of WebDialer Click the logout icon in the Make Call or Hang Up page Set up view or change WebDialer Access the Preferences page preferences The Preferences page appears the first time that you use WebDialer after you click the number that you want to dial To return to Preferences in the future click the preferences icon from the Make Call or Hang Up page The Preferences page contains these options e Preferred Language Determines the language used for WebDialer settings and prompts e Use Permanent Device Identifies the Cisco Unified IP Phone and directory number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line Phones are specified by host name To display the host name on your phone cho
104. tone on your phone screen indicates the priority level of the call User Guide for Cisco IP Communicator Release 2 1 45 Want to view priority level of acall Look for an MLPP icon on your phone screen Priority call Medium priority immediate call High priority flash call Highest priority flash override or Executive Override call 2a Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine Hear a continuous tone interrupting You or the other party are receiving a call that must preempt your call the current call Hang up immediately to allow the higher priority call to ring through Tips e When you make or receive an MLPP enabled call you hear special ring tones and call waiting tones that differ from the standard tones e If you enter an invalid MLPP access number a verbal announcement alerts you of the error Redirecting a Ringing Call to Cisco IP Communicator Call PickUp allows you to redirect a call that is ringing on the phone of a co worker to your Cisco IP Communicator so that you can answer it Call PickUp is a special feature that your system administrator can configure for you depending on your call handling needs and work environment For example you might use this feature if you share call handling responsibilities with co workers If you want to Then Answer a call that is ringing on
105. tor gt Create CIPC Problem Report Follow the instructions you see to describe the problem Make sure to include this information e A description of the problem e An explanation of what you were doing at the time the problem occurred e Which audio device was in use at the time e Any other details that might have affected the situation Before you click Finish note the name of the file that has been created on your desktop E mail this file to your system administrator OL 10863 01 ake Through the Audio Tuning Wizard you can launch the Problem Reporting Tool to report audio issues Click the top left corner of the Audio Tuning Wizard title bar and choose Troubleshooting Info A pop up message asks you if you want to launch the Problem Reporting Tool Related Topics Using the Quality Reporting Tool to Troubleshoot Performance Problems page 85 e Enabling Detailed Logs page 85 User Guide for Cisco IP Communicator Release 2 1 87 OL 10863 01 Index A abbreviated dialing described 75 about window accessing 19 accessibility 17 active call placing another call 28 address book dialing from 29 username and password for 60 70 Advanced Audio Settings window using 59 always on top feature 18 audio devices external analog headset speaker microphone 3 for audio modes 55 for ringer mode 55 how displayed 58 installed after launching Cisco IP Communicator 3 installing 3 65 internal microphone
106. tor does not appear as a taskbar button but appears in the system icon tray Double click the icon in the system tray to restore the application Placing a Call page 27 Bring to Front on Active Call When enabled the application appears on top of all other applications when an incoming call is received If disabled the application does not appear on the top when an incoming call is received The only indication of the incoming call is the ringer sound and the notification pop up window Answering a Call page 31 Hide Incoming Call Notification When enabled the Incoming Call Notification no longer pops up when you receive a call Answering a Call page 31 User Guide for Cisco IP Communicator Release 2 1 53 Related Topics e Network Settings page 54 e Audio Settings page 55 e Directories Settings page 60 Network Settings You can access the Network tab on the Preferences window right click gt Preferences gt Network tab Ax Caution settings without consulting your system administrator Changing these settings could cause your phone to become inoperable Do not change the For related information Item Description see Use Network Adapter to Generate Device Name This setting which is established immediately after installation allows Cisco IP Communicator to identify itself to the network it is not used for audio transmission For this reason you d
107. udio devices in audio drop down lists 58 installing 3 not displaying in audio mode menu troubleshooting 79 selecting audio mode 56 using handset 64 using headset 61 user options web pages accessing 71 for services 72 username and password for 71 User Settings window using 53 username setting for quick search 70 Vv video calls placing 31 voice message indicator about 67 identifying 15 52 voice message service 67 voice messaging system sending a call to 32 35 voice quality local party distant and unnatural 83 hears echo 84 muffled 82 OL 10863 01 voice quality continued no audio 85 one way audio 84 remote party distant and unnatural 82 hears echo 84 jittery 83 muffled 82 simultaneous speaking fails 85 troubleshooting 81 volume adjusting with Audio Tuning Wizard 6 button identifying 14 for a call 50 for ringer 50 User Guide for Cisco IP Communicator Release 2 1 volume continued local party too loud 82 too quiet 82 remote party too loud 82 too quiet 82 saving 50 troubleshooting 81 wW WebDialer placing a call 29 using 74 wireless card as selected adapter 79 97 98 OL 10863 01 Americas Headquarters Asia Pacific Headquarters 0 t Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive 168 Robinson Road C l S C O San Jose CA 95134 1706 28 01 Capital Tower v USA Singapore 068912 www cisco com Wwww cisco com Tel 408 526 4000 Tel 65 6317 7777
108. umber exactly as you would dial it from your desk For example enter an access code such as 9 or the area code if necessary The label you enter appears next to the speed dial button on your phone screen Cisco Unified Communications Manager Release 4 x Log in to your User Options web pages select your device then choose Add Update Speed Dials from the main menu In the Speed Dial Settings on Phone section enter a phone number and label for each available speed dial button Enter the number exactly as you would dial it from your desk For example enter an access code such as 9 or the area code if necessary The label you enter appears next to the speed dial button on your phone screen Add speed dial numbers to use with Abbreviated Dialing Cisco Unified Communications Manager Release 5 x and later Log in to your User Options web pages select your device and click Speed Dials In the Abbreviated Dial Settings section enter a phone number and label for each available speed dial button Enter the number exactly as you would dial it from your desk phone For example enter an access code such as 9 or the area code if necessary Cisco Unified Communications Manager Release 4 x Log in to your User Options web pages select your device then choose Add Update Speed Dials from the main menu In the Speed Dial Settings Not Associated with a Phone Button section enter a phone number and label for each available speed dia
109. ut only want to join two of them in a conference call you can select the calls that you want to add to the conference before activating the feature If you want to Then Highlight a call Use your mouse to click any call in a call list Highlighted calls appear on a lighter and brighter background Select a call Highlight a connected or held call and click Select Selected calls are indicated with a M next to them Verify selected calls Click the Navigation button to scroll through the list of calls Selected calls are indicated with a M and are grouped together in the call list Switching Between Calls You can switch between connected calls on one or more lines If the call you want to switch to is not automatically selected highlighted click the call appearance on your phone screen If you want to Then Switch between connected calls on one line Select the call you are switching to and click Resume The other call is automatically placed on hold Switch between connected calls on different lines Click the appropriate blinking line button for the line and call you are switching to If there is a single call holding on the line the call automatically resumes If there are multiple calls holding on the line highlight the specific call if necessary and click Resume Switch from a connected call to answer a ringing call Click Answer or a flashing line button Doing so ans
110. w using 59 Network Settings window using 54 no audio 85 noise suppression defined 59 usage guidelines for setting aggressiveness levels 60 O off hook described 23 with answering 31 with dialing 27 with hanging up 33 with USB handset 64 one way audio problems 84 on hook described 23 dialing 27 with dialing 27 OPickUp feature 46 optimize for low bandwidth setting 55 94 P password setting for Directories window 60 personal address book username and password for 70 phone lines 23 phone screen appearance with active calls example 16 customizing image for 52 displaying multiple calls on 37 identifying 13 PickUp feature 46 placed calls records of 68 precedence calls making 45 pre dial 23 27 preferences accessing 53 advanced audio settings 59 audio settings 55 directories settings 60 network audio settings 59 network settings 54 user settings 53 priority calls answering 32 placing 30 Privacy feature 49 problem reporting tool using 86 problems reporting 86 OL 10863 01 Q QRT described 85 Quality Reporting Tool See QRT quick dial using 69 quick search password for 60 troubleshooting 80 using 69 received calls records of 68 redial 27 registration tasks associated with 7 troubleshooting 78 with TAPS7 requirements for installing 2 resume softkey using 34 right click menu described 18 ring sound changing 51 ringer activating 57 adjust volume for 50 indicator for 15 51
111. ware Anyway to continue the installation Procedure Step1 Double click the executable exe to open it or click the installation link provided by your system administrator Step2 When prompted click Next to initiate the InstallShield wizard Step3 Read the license agreement carefully and click I Accept and Next Step4 When prompted select the default destination folder for the application or browse to select a different one Step5 In the Ready to Install window click Install Installation might take a few minutes Step6 If you want to launch Cisco IP Communicator now click Launch the Program and click Finish In some cases you are prompted to reboot at this point and you do not see the Launch the Program check box Related Topics e Launching Cisco IP Communicator page 5 4 OL 10863 01 Launching Cisco IP Communicator N Note If you use a laptop computer be sure that you are not connected to a docking station when launching Cisco IP Communicator for the first time after installation If Cisco Unified Personal Communicator is running exit it before launching Cisco IP Communicator If you clicked the Launch the Program check box as a final installation step Cisco IP Communicator automatically launches To launch manually choose Start gt Programs gt Cisco IP Communicator or double click the Cisco IP Communicator desktop shortcut When you launch Cisco IP Communicator for the first time The se
112. wers the new call and automatically places the first call on hold Switch between incoming calls by using the Incoming Call Notification Click anywhere on the Incoming Call Notification pop up window for the incoming call except on the mute ringer icon This puts the active call on hold and allows you to answer the incoming call 36 OL 10863 01 If you want to Then Display an overview of active Click while a call is active to return to the main background calls screen hiding the active call information This gives you an overview of all active calls on each of your lines This call is either the active call or if all calls are on hold the held call with the longest duration Click again to return to the original view See all calls on a specific line Click and immediately click the line button Doing so shows call details but does not impact the call state Use this when you are talking on one line and want to view held calls on another line Tips e Only one call can be active at any given time other connected calls are automatically placed on hold e When you have multiple calls on one line calls with the highest precedence and longest duration display at the top of the call list e Calls of a similar type are grouped together in the call list For example calls that you have interacted with are grouped near the top selected calls are grouped next and calls that you have not yet answe

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