PBXware End User Guide
Contents
1. My Details E mail harisGbicomsystems corr PIN aS Save E mail User email address associated with the extension Used for system notifications Example john domain com Field Type String 0 9 2003 2008 Bicom Systems PBXware End User Guide 3 2 PIN Personal Identification Number Auto generated 4 four digit number that allows access to voicemail Example 5816 Field Type Display Voicemail User can manage voice messages left on his extension from this location INBOX EE Open Please select Y m Move M Forward Q Play x Delete MSG Caller Date Duration Type O 0000 wav49 12 25 k left Page 1of 1 next Open Opens user folder Example Select a folder and click Open to display its content Field Type Button Move Moves voice messages Example Select a voice message Select destination folder Click Move button Field Type Button Forward Forwards message to other user voice inbox Example Check a box next to a voice message and click Forward Enter destination extension and click OK Field Type Button Play Plays a voice message Example Check a box next to a message and click Play to download and play message in favorite audio player Field Type Button Delete Deletes a voice message Example Check a box next to a message and click Delete Field Type Button Msg Voicemail message identification number Examp2. O 2003 2008 Bicom Systems 26 PBXware End User Guide 4 Help A click on Help button opens PBXware online help manual You may find this manual by pointing your browser to http www yourcompany docs PBXware location O 2003 2008 Bicom Systems 28 PBXware End User Guide 5 Logout Logs user out of the Online Self Care O 2003 2008 Bicom Systems
3. Unconditional Forward all calls to selected destination unconditionally Example Extension Voicemail 1002 Field Type Select box 0 9 NOTE This service can be enabled via UAD User Agent Device by dialing 71 EXTENSION_NUMBER to activate or 72 to deactivate it If you have previously entered call forward number and disabled the service it is necessary only to dial 71 to call forward to last number Busy Forward all calls to selected destination if extension is busy Example Extension Voicemail 1002 Field Type Select box 0 9 No Answer Forward all calls to selected destination if call is not answered Example Extension Voicemail 1002 Field Type Select box 0 9 Line Unavailable Forward all calls to selected destination if extension is unavailable Example Extension Voicemail 1002 Field Type Select box 0 9 3 3 5 Do Not Disturb Time based Do Not Disturb Service during which all calls will be redirected to provided destination Edit 2003 2008 Bicom Systems Administration Interface Do Not Disturb Do Not Disturb O Temporary Not Active Destination please select M Duration hours A Save Go back Do Not Disturb Provide a do not disturb service Example Temporary Not Active Field Type Options buttons Destination Where to transfer all incoming calls Example Voicemail Call Forward 1002 Field Type Select box 0 9 Duration Time in hours the ser
4. 2008 Bicom Systems Administration Interface 11 Enhanced Services Last Caller Group Hunt Call Forwarding Call Filters amp Blocking Do Not Disturb Caller ID Call Pickup Follow Me Delete Recordings Listen to Recordings Speakerphone Page Instant Recording Remote Access 3 3 1 Call Park Call park allows an incoming call to be parked by dialing 700 The system will park an incoming call and play the extension the call is parked to This allows user to continue talking with parked extension from anywhere inside the local network just by dialing parked extension number e g 701 NOTE Parking extension access code can be customized at Settings Access Codes 3 3 2 Last Caller Notify the user of the last calling extension by dialing 149 NOTE Last Caller access code can be customized at Settings Access Codes 3 3 3 Group Hunt Allows a group of extensions to ring at the same time with the dialed extension NOTE Group Hunt access code can be customized by the administrator at Settings Access Codes Edit 2003 2008 Bicom Systems 12 PBXware End User Guide Priority If all destinations fail after timeout Last Destination will be called Timeout Dial options Last Destination 3 Save lt B Go back Extension number to be called Higher priority number will be called first Example 1000 Field Type 0 9 Timeout Tim
5. Listen recorded calls Example Select a call record with recorded D icon and click this button to listen Field Type Button Call Call Calls one of the destinations listed Example Select a call record and click Call button Provide Destination extension anc click Call icon next to a destination Field Type Button Call Destination Call Please select v Zr Destination Select a desired destination out of all destinations made Example 5000 Field Type Select box NOTE After selecting desired destination be sure to click 3 call icon Advanced Advanced Get more system information regarding made calls Example Select a call record icon and click this button Field Type Button Actions 2 Delete Recordin a Download CSV Delete Recording Deletes recorded calls Example Select a recorded call with recorded icon next to it and click this button O 2003 2008 Bicom Systems 22 PBXware End User Guide 3 5 Field Type Button NOTE For this command extension enhanced service has to be set Download CSV Download csv comma separated value file with all call details to local computer Example Click this button confirm the download by clicking Yes Field Type Button Settings Voicemail features manages user s telephone messages with the ability to forward and review voice messages pager notification custom time zone and much more Pager e ma
6. PBXware End User Guide O 2003 2008 Bicom Systems Introduction 3 1 Introduction PBXware End User Guide PBXware system is a scalable telephony solution featuring a range of traditional telephony and emerging VolP technologies The creation of a national global voice networks in addition to a complete range of Analog Digital and VolP channels all fully supported Functionality includes Voicemail IVR ACD Queues Real time all recording monitoring Conferences Auto Provisioning Music on Hold and much more O 2003 2008 Bicom Systems Login 5 2 Login In order to login into the online self care point your browser to http IPADDRESS For Example http 192 168 1 1 Mie es gt You are arrendy using SS Please enter your detais below E maik Password PIN Login Email Email address as supplied with system extension Example john domain com Field Type String 0 9 Password PIN Extension PIN number Example 4458 Field Type 0 9 O 2003 2008 Bicom Systems Administration Interface 7 3 Administration Interface In this chapter we will cover My Details Voicemail Enhanced Services 0R Settings 3 1 My Details User can manage his email account and PIN associated with his extension NOTE If user has voicemail account only no system extension this feature will be disabled
7. STNs don t allow callerids from other extensions than the ones that are assigned to you ew Allow the called user to start recording after pressing 1 or what defined in features conf requires Set DYNAMIC_FEATURES automon e W Allow the calling user to start recording after pressing 1 or what defined in features conf requires 2003 2008 Bicom Systems 18 PBXware End User Guide 3 3 9 3 3 10 3 3 11 3 3 12 Set DYNAMIC_FEATURES automon Field Type String Last Destination Mobile proper or local extension that is to be called if all priority numbers fail Example 555442672 1002 Field Type 0 9 Delete Recordings Enables user to delete recorded calls from the SC Self Care interface Listen To Recordings Enables user to download and listen recorded calls Speakerphone Page Enables message transmiting thru multiple phones on their loudspeakers Edit Speakerphone Page Enter extensions here Comma Separated A Save a Go back Enter extensions here Provide extensions separated by comma that are to be paged once user extension is called Example 2000 2002 Field Type 0 9 NOTE Phones by default have 10 seconds to auto answer Instant Recording Enables instant call recording by starting it anytime during the conversation by dialing 159 Edit Instant Recording Silent O yes No A Save lt a Go back O 2003 2008 Bicom Systems Ad
8. e in seconds each priority number will ring before call is considered unanswered Example 12 Field Type 0 9 Dial Options Provide extra dial options if needed Example et Allow the called user to transfer the call by hitting 2003 2008 Bicom Systems Administration Interface 13 T Allow the calling user to transfer the call by hitting er Generate a ringing tone for the calling party passing no audio from the called channel s until one answers Use with care and don t insert this by default into all your dial statements as you are killing call progress information for the user Really you almost certainly do not want to use this Asterisk will generate ring tones automatically where it is appropriate to do so r makes it go the next step and additionally generate ring tones where it is probably not appropriate to do so eR Indicate ringing to the calling party when the called party indicates ringing pass no audio until answered This is available only if you are using kapejod s bristuff em Provide Music on Hold to the calling party until the called channel answers This is mutually exclusive with option r obviously Use m class to specify a class for the music on hold o Restore the Asterisk v1 0 Caller ID behaviour send the original caller s ID in Asterisk v1 2 default send this extension s number j Asterisk 1 2 and later Jump to priority n 101 if all of the requested channel
9. il Voicemail Features General Pager e mail Greeting message Unavailable iv Unavailable message Busy message Skip Instructions yes No N A Attach yes O no N A Delete After E mailing Yes No N A Say CallerID yes O No na Allow Review mode O yes No N A Allow Operator O yes No N A Operator Extension Play Envelope message yes O No N A Voicemail Delay Timezone please select M A Save Pager email address associated with the voicemail If set new voicemail message notification will be sent to this email This field cannot be modified Example john domain com Field Type Display Greeting message Greeting message played to users before they are allowed to leave a message Example altzheimers gsm Field Type Select box O 2003 2008 Bicom Systems Administration Interface 23 Unavailable message Uploads unavailable message from local computer Example C music unavail mp3 Field Type Select box Busy message Uploads busy message from local computer Example C music busy mp3 Field Type Select box NOTE Unavailable Busy message supports WAV wav and gsm files only Skip Instructions Skips the instructions on how to leave a voice message Example Yes No N A Field Type Select box Attach Send voice files as attachments to notification email Example Yes No N A Field Type Options bu
10. le 0000 Field Type Display Caller Identifies the user who has left the message by his name and extension number Example BobReilly lt 5000 gt 2003 2008 Bicom Systems Administration Interface 9 Field Type Display Date Time Date a voicemail has been received in inbox Example 13 Apr 2006 15 12 Field Type Display Duration Time duration of voice message Example 00 18 Field Type Display Type Voicemail file type and size Example wav49 9 07k Field Type Display NOTE Disk Space Used By Voicemail Recording With continuously tone 60 seconds e wav49 91 0kb e wav 863 0kb e gsm 91 0kb With continuously silent tone without sound 60 sec e wav49 0 38kb e wav 3 0kb e gsm 0 32k b 3 2 1 Voicemail Options Once the user is transferred to party s voice box Please leave a detail message after the tone If you would like to speak to the operator press 0 message will be heard User has two options 1 To leave a voice message that is ended by pressing key or by hanging up or 2 To reach an operator by dialing O If O is dialed Press 1 to accept this recording otherwise please continue to hold message will be heard User has two options 1 Press 1 to save your message and dial the operator Please hold while i try that extension message played 2 Continue to hold to delete your message and dial the operator Message deleted please hold while try
11. ministration Interface 19 Silent Should parties in conversation be informed that calls are being recorded Example Yes No N A Field Type Option buttons 3 3 13 Remote Access Enable access to extension from a remote location 3 4 CDR CDR Call Detail Records for all placed or received calls on the system In addition to normal operation an authorized user is able to perform additional actions such as extensive search listen to recorded calls call any destinations listed and access advanced features In this chapter we will cover Search Filter Listen a Advanced a Search Filter O Listen 8 Call u Advanced From Destination Date Time Duration Status O 1111 5000 03 May 2006 10 12 52 00 00 05 Answered O O 1111 5000 03 May 2006 09 36 28 00 00 03 Answered O 1111 5000 03 May 2006 09 36 03 00 00 04 Answered id 1111 5000 03 May 2006 09 31 49 00 00 09 Answered Fl 1111 5000 03 May 2006 09 30 03 00 00 04 Answered O back Page h Jofi next From Extension number call was made from Example 1111 Field Type Display Destination Extension number call was made to Example 5000 Field Type Display Date Time Date and time when call was made Example 03 May 2006 10 12 52 Field Type Display Duration Call duration displayed as Hours Minutes Seconds Example 00 00 09 Field Type Display O 2003 2008 Bicom Systems 20 PBXware End User Guide Status Displa
12. nsert this by default into all your dial statements as you are killing call progress information for the user Really you almost certainly do not want to use this Asterisk will generate ring tones automatically where it is appropriate to do so r makes it go the next step and additionally generate ring tones where it is probably not appropriate to do so eR Indicate ringing to the calling party when the called party indicates ringing pass no audio until answered This is available only if you are using kapejod s bristuff em Provide Music on Hold to the calling party until the called channel answers This is mutually exclusive with option r obviously Use m class to specify a class for the music on hold o Restore the Asterisk v1 0 Caller ID behaviour send the original caller s ID in Asterisk v1 2 default send this extension s number ej Asterisk 1 2 and later Jump to priority n 101 if all of the requested channels were busy just like behaviour in Asterisk 1 0 x e M x Executes the macro x upon connect of the call i e when the called party answers eh Allow the callee to hang up by dialing eH Allow the caller to hang up by dialing e C Reset the CDR Call Detail Record for this call This is like using the NOCDR command e P x Use the Privacy Manager using x as the database x is optional eg When the called party hangs up exit to execute more commands in the current context e G context exten
13. o default yes Play sounds to the caller e LIMIT_PLAYAUDIO_CALLEE yes no Play sounds to the callee e LIMIT_TIMEOUT_FILE File to play when time is up e LIMIT_CONNECT_FILE File to play when call begins e LIMIT_WARNING_FILE File to play as warning if y is defined If LIMIT_WARNING_FILE is not defined then the default behaviour is to announce You have XX minutes YY seconds ef forces callerid to be set as the extension of the line making redirecting the outgoing call For example some PSTNs don t allow callerids from other extensions than the ones that are assigned to you ew Allow the called user to start recording after pressing 1 or what defined in features conf requires Set DYNAMIC_FEATURES automon e W Allow the calling user to start recording after pressing 1 or what defined in features conf requires Set DYNAMIC_FEATURES automon Field Type String Last Destination Last extension to be called if all priority numbers fail to answer Example 2000 Field Type 0 9 3 3 4 Call Forwarding Redirects incoming calls to other destinations O 2003 2008 Bicom Systems 14 PBXware End User Guide Edit Call Forwarding Play Call Forward message Yes No Unconditional Destination Number v 1005 Y Save Go back Play Call Forward message Should a message be played to user notifying him that call is being forwarded Example Yes No Field Type Option buttons
14. pri If the call is answered transfer both parties to the specified priority however it seems the calling party is transferred to priority x and the called party to priority x 1 A x Play an announcement x gsm to the called party e S n Hangup the call n seconds AFTER called party picks up ed This flag trumps the H flag and intercepts any dtmf while waiting for the call to be answered and returns that value on the spot This allows you to dial a 1 digit exit extension while waiting for the call to be answered see also RetryDial e D digits After the called party answers send digits as a DTMF stream then connect the call to the originating channel e L x y Z Limit the call to x ms warning when y ms are left repeated every z ms Only x is required y and z are optional The following special variables are optional for limit calls pasted from app_dial c e LIMIT_PLAYAUDIO_CALLER yes no default yes Play sounds to the caller e LIMIT_PLAYAUDIO_CALLEE yes no Play sounds to the callee e LIMIT_TIMEOUT_FILE File to play when time is up e LIMIT_CONNECT_FILE File to play when call begins e LIMIT_WARNING_FILE File to play as warning if y is defined If LIMIT_WARNING_FILE is not defined then the default behaviour is to announce You have XX minutes YY seconds ef forces callerid to be set as the extension of the line making redirecting the outgoing call For example some P
15. s were busy just like behaviour in Asterisk 1 0 x e M x Executes the macro x upon connect of the call i e when the called party answers eh Allow the callee to hang up by dialing eH Allow the caller to hang up by dialing e C Reset the CDR Call Detail Record for this call This is like using the NOCDR command e P x Use the Privacy Manager using x as the database x is optional eg When the called party hangs up exit to execute more commands in the current context e G context exten pri If the call is answered transfer both parties to the specified priority however it seems the calling party is transferred to priority x and the called party to priority x 1 A x Play an announcement x gsm to the called party e S n Hangup the call n seconds AFTER called party picks up ed This flag trumps the H flag and intercepts any dtmf while waiting for the call to be answered and returns that value on the spot This allows you to dial a 1 digit exit extension while waiting for the call to be answered see also RetryDial e D digits After the called party answers send digits as a DTMF stream then connect the call to the originating channel e L x yl z Limit the call to x ms warning when y ms are left repeated every z ms Only x is required y and z are optional The following special variables are optional for limit calls pasted from app_dial c a LIMIT_PLAYAUDIO_CALLER yes n
16. that extension message played These options are standard voicemail options with all voicemail settings set to Yes 1 Read voicemail messages 2 Change folders O Mailbox options 2003 2008 Bicom Systems 10 PBXware End User Guide 3 3 1 Record your unavailable message 2 Record your busy message 3 Record your name 4 Record your temporary message new in Asterisk v1 2 5 Change your password Return to the main menu 3 Advanced options with option to reply introduced in Asterisk CVS Head April 28 2004 with enhanced voicemail 1 Reply 2 Call back 1 3 Envelope 4 Outgoing call 1 4 Play previous message 5 Repeat current message 6 Play next message 7 Delete current message 8 Forward message to another mailbox 9 Save message in a folder Help during msg playback Rewind Exit during msg playback Skip forward Help Exit After recording a message incoming message busy unavailable greeting or name 1 Accept 2 Review 3 Re record O Reach operator 1 not available when recording greetings name Enhanced Services In this chapter we will cover Call Park Last Caller Group Hunt Call Forwarding Do Not Disturb Caller ID Call Pickup Follow Me Delete Recordings Listen To Recordings Speakerphone Page Instant Recording Remote Access NOTE If user has voicemail account only no system extension this feature will be disabled 2003
17. ttons Delete After E mailing Delete voice message from system after it has been sent on user s email address Attach has to be set to Yes Example Yes No N A Field Type Options buttons Say CallerlD Announce extension from which a voice message has been left Example Yes No N A Field Type Options buttons Allow Review mode Allow user to review voice message before committing it permanently to voice inbox Example Yes No N A Field Type Options buttons Allow Operator Allow operator to be reached from voice inbox by pressing 0 Example Yes No N A Field Type Options buttons Operator Extension Local extension number that acts as an operator Once the user dials 0 Please hold while i try that extension will be heard and call will be transferred to the operator extension Allow Operator must be set to Yes Example 1002 Field Type 0 9 Play Envelope message Announce date time when a voice message has been left Example Yes No N A Field Type Options buttons Voicemail Delay 2003 2008 Bicom Systems 24 PBXware End User Guide Delay a number of seconds before asking user for Password Solves the half played file problem Example 2 Field Type 0 9 Timezone Set correct date time format and messages played to user when in voice inbox Example san diego Field Type Select box NOTE Timezones are set as in usr share zoneinfo system directory
18. vice should be active Example 1 Field Type 0 9 3 3 6 Caller ID Overrides the standard Caller ID information with the custom one Edit Caller ID Caller ID Custom Caller ID information Example john 1234 com Field Type String 0 9 3 3 7 Call Pickup Enables the extension to pickup group calls by dialing 8 NOTE If there were more than one phone ringing then there is no option to collect that call 2003 2008 Bicom Systems 16 PBXware End User Guide 3 3 8 Follow Me Rings destinations in a sequence Edit Follow Me If all destinations fail after timeout Last Destination will be called Timeout Dial options Last Destination 3 Save a Go back Priority Mobile proper or local extension that are to be called one by one Example 555442672 1002 O 2003 2008 Bicom Systems Administration Interface 17 Field Type 0 9 Timeout Time in seconds the extension will ring before the call is considered unanswered and is proceeded with the next destination Example 12 Field Type 0 9 Dial options Provide extra dial options if needed Example Dial Options et Allow the called user to transfer the call by hitting eT Allow the calling user to transfer the call by hitting er Generate a ringing tone for the calling party passing no audio from the called channel s until one answers Use with care and don t i
19. ys call status Example Answered Field Type Display O This icon is displayed once a call is recorded and Delete or Listen enhanced service is active O This is a box used with the CDR commands to select a desired call NOTE Disk Space Used By Call Recording With continuously tone 60 seconds e wav49 84 5kb e wav 833 0kb e gsm 85 0kb With continuously silent tone without sound 60 seconds e wav49 84 0kb e wav 827 0kb e gsm 84 0kb 3 4 1 Search Filter Search Filter Search call details by date status extension and type Example Click to see search options Field Type Button Search Filter Start Date End Date Status Type Apr 1 2006 O Apr 30 2006 IE Please select Please select gt Start Date Select a date from which to start the listing Example Click on a calendar icon and select desired date Field Type Button End Date Select a date with which to end the listing Example Click on a calendar icon and select desired date Field Type Button Status Display calls by desired status Example All Answered Not Answered Busy Error 2003 2008 Bicom Systems Administration Interface 21 3 4 2 3 4 3 3 4 4 Field Type Select box Type Select calls by a call type Example e All e Outgoing e Incoming Field Type Select box O gt NOTE After setting search filter be sure to click search icon Listen Listen
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