Technical Support Document No. 420 4
Contents
1. Technical Support Document No 420 4 Sight Fax Troubleshooting solutions 1 Common Problems If you experience problems with 4 Sight Fax not sending or receiving faxes here are some of the most common reasons why Bad modem Incompatible modem The modem must be a 4 Sight supported Class 2 modem Bad cable or incorrect cable The cable must be a Type E Hardware Handshake cable Check your cable to verify this page F 3 and F 4 in the Users Manual The phone line is not working properly To test the phone line plug an analog telephone into the modem and lift the handset and listen for the dial tone The queue folder has not been set Under Setup Queuing click on both Incoming and Outgoing to make sure that Enabled has been checked and that a folder has been set for both If the fax is imaged but not sent Make sure that OUTGOING faxing is enabled in Setup Menu Devic window Message priority is set to BULK Check the time on client sending Mac and server Mac if the client Mac is running ahead of the server Mac the fax may not be sent Is the sender set up as a registered user Do they have privileges enabled for the type of fax they are sending e g private fax broadcast fax etc If Enforce Group Name as Public has been enabled for a user that user may not be able to send faxes unless they are logged in under their group name Unless necessary it is bet2. ter not to check this box Is rejection turned on for non resident fonts non ATM fonts or grayscale imaging See below for more detailed information on fonts and imaging with 4 Sight Fax Is the cover page that the user has selected available on the Comms Server Mac xxxIf the user does not know why their fax is being rejected have them turn on Notification in 4Link Preferences 2 Imaging Under the SETUP menu choose the Imaging option If the Number of Gray Scales option is set to B amp W and the Reject Gray Scale Faxes option is enabled the Comms Server will reject any fax 4 Sight Fax Troubleshooting Technical Support Document No 420 4 Sight Fax Troubleshooting solutions containing gray scale images If Gray scale imaging is enabled you will need to allocate more RAM to the CommsServer application 8 MB total is what 4 Sight recommends Virtual Memory should be turned OFF 3 Fax Fonts Under the SETUP menu choose the Fax Fonts option and the following two options are available Reject non existent fonts Reject non ATM and TrueType fonts The Macintosh running the Comms Server application will image using screen fonts if the appropriate printer fonts are not resident in the System Fonts folder of the Macintosh running the Comms Server application If the Reject non existent fonts option is enabled the Comms Server will reject any fax containing fonts not resident in
3. the System Fonts folder of the Macintosh running the Comms Server application If the Reject non ATM and TrueType fonts option is enabled and a fax using fonts that do not reside as printer fonts in the System Fonts folder the Comms Server will reject the fax since Adobe Type Manager ATM or Apples TrueType system could not image the fonts 4 Security Setup Under the SETUP menu choose the Security Setup option The 4 Sight Fax Administrator will then load Under the USERS menu choose the User Setup option highlight the user from the list and click the lt Edit gt button If the Enforce group name as public privilege is enabled the Comms Server will reject a fax from that user if they are A not a member of a group B not using a group name as their public name upon logging into 4 Link If you have checked all the above items and still have problems please contact 4 Sight Technical Support at 800 278 1264 and press 2 for 4 Sight Technical Support or email us at us_support wamnet com 4 Sight Fax Troubleshooting
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