Troubleshooting guide for licensing problems in - von FLOW-3D
Contents
1. license file for your server machine You will need to open the license file flow3d lic in a text editor on the server machine a Make sure the server machine computer name or IP address matches what is in the license file This parameter may be edited in the license file to match the computer i The first line of the license file will read SERVER lt name gt ii The computer name lt name gt can be found from My Computer gt Properties Alternatively the IP address can be found by opening a command prompt and typing ipconfig all The IP address looks like xx x x xxX b If you were sent a USB dongle i Verify that the dongle is plugged into the server machine and that the red light on the dongle is lit ii Make sure that the dongle matches the license file 1 The first line of the license file should look like SERVER lt name gt FLEXID lt flexID gt lt port gt where lt flex D gt is a string of numbers and characters 2 The flexID is marked on the dongle and at the top of the license file open ina text editor The dongle flexID must match what is specified in the license file and the value in the license file cannot be modified 3 This can also be checked by opening LMTOOLS located in the licenses folder of the install directory and viewing the FLEXID box on the system settings tab FLOW 683 Harkle Road Suite A Santa Fe NM 87505 4751 Wl Science support flow3d com www flow3d com 505 982 0088 improvi2. remove them iii F3DTKNUX_LICENSE_FILE C flow3d v10 0 licenses flow3d lic used on client machines this should point to the server name or IP address 6 Now restart the license server and reread the license file on the server machine a Open a command prompt and change to the licenses folder in the install directory e g cd c flow3d v10 0 licenses b Type Imutil Imdown c flow3d lic to shut down any running license daemons c Type Imgrd c flow3d lic I flow3d log to restart the server i You may be notified that the firewall is blocking the license daemons If this is the case allow exceptions for F3DTKNUX exe and Imgrd exe d Type mutil Imreread c flow3d lic to reread the license file e Performa status check by typing mutil Imstat c flow3d lic This will display the server status It should now report Detecting Imgrd processes License server status lt port gt lt name gt License file s on lt name gt lt Paddress gt License file s on lt name gt lt licensepath gt lt name gt license server UP MASTER v11 9 Vendor daemon status on lt name gt F3DTKNUX UP v11 9 FLOW 683 Harkle Road Suite A Santa Fe NM 87505 4751 Bi Science support flow3d com www flow3d com 505 982 0088 improving the world through occurete flow modeling Where lt port gt is the port number being used by the server lt name gt is the name of the computer running the server as it appears on the network lt Pa
3. FLOW 3sD Troubleshooting guide for licensing problems in Windows This guide provides a series of steps that can be used to diagnose and resolve licensing issues with FLOW 3D Feel free to contact our support staff at support flow3d com or at 505 982 0088 if you have trouble at any point 1 Close any open instances of FLOW 3D Itis worth verifying that there are no instances of flow3d exe hydr3d exe or flscon exe running by looking at the processes tab of the task manager 2 Verify that the correct install option was chosen a Client You intend to run FLOW 3D on this computer but will install the license server on another computer b Server Client You intend to run both FLOW 3D and the license server on this computer c Server You are only installing the license server on this computer If the Server or Server Client installation was not run on the machine running the license server you will need to run the Server installation on this computer You can check if the server software was installed by looking in the licenses folder of the installation directory on the server machine for the files F3DTKNUX exe and Imgrd exe If they are in this folder then the server software was installed 3 Verify that the license file flow3d lic is in the correct location It should be in the licenses subfolder of the installation directory on the server machine e g C flow3d v10 0 licenses 4 Make sure you are using the correct
4. ddress gt is the IP address of the server and lt licensepath gt is the full directory location of the license file flow3d lic Note that running multiple license servers on the same machine may result in conflicts in port usage If there is a conflict change or add the port number lt port gt in the license file and repeat step 6 The default port number is 27000 7 You should now be able to launch and run FLOW 3D FL ow B 683 Harkle Road Suite A Santa Fe NM 87505 4751 ssi gl lc ama isaence support flow3d com www flow3d com 505 982 0088 Troubleshooting guide for licensing problems in Linux This guide provides a series of steps that can be used to diagnose and resolve licensing issues with FLOW 3D Feel free to contact our support staff at support flow3d com or at 505 982 0088 if you have trouble at any point 1 Close any open instances of FLOW 3D Itis worth verifying that there are no instances of flow3d exe hydr3d exe or flscon exe running by typing ps A grep flow3d ps A grep hydr3d and ps A grep flscon f something is running it can be stopped using the kill command 2 Verify that the correct install option was chosen a Client You intend to run FLOW 3D on this computer but will install the license server on another computer b Server Client You intend to run both FLOW 3D and the license server on this computer c Server You are only installing the license server o
5. e of the license file should look like SERVER lt name gt FLEXID lt flexID gt lt port gt where lt flex D gt is a string of numbers and characters 2 The flexID is marked on the dongle and at the top of the license file open ina text editor The dongle flexID must match what is specified in the license file and the value in the license file cannot be modified 3 This can also be checked by opening LMTOOLS located in the licenses folder of the install directory and viewing the FLEXID box on the system settings tab FLOW 683 Harkle Road Suite A Santa Fe NM 87505 4751 Bi Science support flow3d com www flow3d com 505 982 0088 improving the world through occurete flow modeling c If your license is locked to an Ethernet MAC address i Make sure the server network card physical address matches what is specified in the license file The value in the license file cannot be changed 1 The first line of the license file will read SERVER lt name gt lt physical address gt lt port gt 2 The server network card physical address lt physical address gt can be found by entering sbin ifconfig in to a terminal The ethO section will contain the information The server network card physical address is called HWaddr and looks like XX XX XX XX XX XX 5 Check that the necessary environment variables are set on both the server and client machines The easiest way to do this is to run one of the included shell or c shell files d O
6. ic process FLOW 683 Harkle Road Suite A Santa Fe NM 87505 4751 Bi Science support flow3d com www flow3d com 505 982 0088 improving the world through occurote flow modeling 6 Now restart the license server and reread the license file on the server machine g Open a terminal and change to the licenses directory in the install directory i eg cd home flow3d v10 0 licenses h Type Imdown c flow3d lic to shut down the running license daemons i Type Imgrd c flow3d lic I flow3d log amp to restart the server i The amp is to run the daemons in the background ii You may need to allow firewall exceptions for FS3DTKNUX exe and Imgrd exe j Type Imreread c flow3d lic to reread the license file k Perform a status check by typing mstat c flow3d lic This will display the server status It should now report Detecting Imgrd processes License server status lt port gt lt name gt License file s on lt name gt lt Paddress gt License file s on lt name gt lt licensepath gt lt name gt license server UP MASTER v11 9 Vendor daemon status on lt name gt F3DTKNUX UP v11 9 Where lt port gt is the port number being used by the server lt name gt is the name of the computer running the server as it appears on the network lt Paddress gt is the IP address of the server and lt licensepath gt is the full directory location of the license file flow3d lic Note that running multiple lice
7. n this computer If the Server or Server Client installation was not run on the machine running the license server you will need to run the Server installation on this computer You can check if the server software was installed by looking in the licenses folder of the installation directory on the server machine for the files F3DTKNUX exe and Imgrd exe If they are in this folder then the server software was installed 3 Verify that the license file flow3d lic is in the correct location It should be in the licenses subfolder of the installation directory on the server machine e g home flow3d v10 licenses 4 Make sure you are using the correct license file for your server machine You will need to open the license file flow3d lic in a text editor or using more on the server machine a Make sure the server machine computer name or IP address matches what is in the license file This parameter may be edited in the license file to match the computer i The first line of the license file will read SERVER lt name gt ii The IP address lt name gt can be found by entering sbin ifconfig in to a terminal The ethO section will contain the information The IP address is called inet addr and looks like XX X X XXX b If you were sent a USB dongle RHEL only i Verify that the dongle is plugged into the server machine and the red light on the dongle is lit ii Make sure that the dongle matches the license file 1 The first lin
8. ng the world through occurote flow modeling c If your license is locked to an Ethernet MAC address i Make sure the server network card physical address matches what is specified in the license file The value in the license file cannot be changed 1 The first line of the license file will read SERVER lt name gt lt physical address gt lt port gt 2 The server network card physical address lt physical address gt can be found by opening a command prompt and typing ipconfig all The server network card physical address looks like xx xXx XX XX XX XX 5 Check that the necessary environment variables are set on both the server and the client machines a Open the Start Menu right click on Computer and select Properties b Select Advanced System Settings now choose Environment Variables Check both the user and system variables for the following settings noting that the last variable of this list is not typically included by default and should be added to both lists using the New button at the bottom of the dialog Each variable is given below with the variable name first then an sign followed by the variable value Example values are shown i F3D_HOME C flow3d v10 0 the FLOW 3D installation directory ii PATH C flow3d v10 0 local many paths may be listed separated by semi colons The path to the F3D_HOME local directory must be one of the listed paths The other paths listed are required by other software do not
9. nse servers on the same machine may result in conflicts in port usage If there is a conflict change or add the port number lt port gt in the license file and repeat step 6 The default port number is 27000 7 You should now be able to launch and run FLOW 3D FLOVY 683 Harkle Road Suite A Santa Fe NM 87505 4751 Bi Science support flow3d com www flow3d com 505 982 0088 improving the world through occurete flow modeling
10. pen a terminal and change to the local directory in the install directory e g cd home flow3d v10 0 local e Type more flow3dvars sh or more flow3dvars csh and verify that the environment variables are correct The variables and example definitions are shown below If the definitions are incorrect they can be fixed using a text editor like vi i export F3D_HOME home flow3d v10 0 1 This should point to the FLOW 3D installation directory ii export F3D_VERSION double 1 Sets the default solver type to double precision iii export PATH SF3D_HOME local SPATH 1 Tells the file system where to find the flow3d executable iv ulimit s unlimited 1 This unlimits the stack size Not doing this is a common cause of segmentation faults v export F3D_HELP usr bin firefox default browser for help files vi export LD_LIBRARY_PATH SLD_LIBRARY_PATH root FLOW3D V10 0 gui lib vii export LD_LIBRARY_PATH SLD_LIBRARY_PATH root FLOW3D v10 0 gui lib qt viii export LD_LIBRARY_PATH SLD_LIBRARY_PATH root FLOW3D V10 0 gui lib ifort ix export FSDTKNUX_LICENSE_FILE xx xx xx xxx 1 This variable is used on client machines and should point to the server name or IP address f Type source flow3dvars sh or source flow3dvars csh to set the variables defined in the shell or c shell This command will need to be called every time a new terminal is opened to launch FLOW 3D Alternatively this command can be added to the bashrc file to make this an automat
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