Beaulieu IR90-8000 Use and Care Manual
Contents
1. 10 25 96 of the original invoice cost for claims submitted between years eleven 11 and fifteen 15 10 of the original invoice cost for claims submitted anytime after fifteen 15 years USAGE CHART Replacement 5Year 7Year 10Year 15Year 20Year InYears Warranty Warranty Warranty Warranty Warranty 1 0 0 0 0 0 2 80 90 90 93 95 3 60 80 80 87 90 4 40 60 70 80 85 5 20 45 60 73 80 6 N A 30 50 67 7596 7 N A 1596 40 60 70 8 N A N A 30 53 65 9 N A N A 20 47 60 10 N A N A 10 40 55 11 N A N A N A 33 50 12 N A N A N A 27 45 13 N A N A N A 20 40 14 N A N A N A 13 35 15 N A N A N A 7 30 16 N A N A N A N A 25 17 N A N A N A N A 2096 18 N A N A N A N A 1596 19 N A N A N A N A 1096 20 N A N A N A N A 596 23 Claims Adjustment Terms For non user related claims adjustments will be limited to claims presented to Beaulieu by Customer in writing within sixty 60 days from the date of Beaulieu s shipment as indicated by the date on the invoice Beaulieu claim forms must be used Claims must identify invoice number and date style number and color roll number yardage involved alleged defect and location of carpet Adjustments will be contingent upon Beaulieu s examination of the product and a determination that the product was defective at the time it was originally shipped to Customer Beaulieu will only examine claims that at the time the claim is made are based on an alleg2. Limited Durability Warranty What is covered Your Bliss SoftSense carpet will not experience excessive wear for the duration of the warranty period specified on your dealer s sample Excessive wear is defined as a countable loss of carpet pile fiber 1096 or greater resulting from normal foot traffic andis determined by pile yarn weight comparison of the affected area of your carpet to non trafficked areas or by testing using mechanical wear simulators Our Bliss SoftSense Solution Dyed Polyester Durability Warranty also includes carpet installed on stairs This warranty does not extend to carpet stair installations on Bliss SoftSense Nylons For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered Beaulieu s SoftSense Nylon Limited Lifetime Stain Warranty What is covered Your Bliss SoftSense Nylon carpet is warranted against all common food and beverage substances and pet urine stains for the lifetime of your carpet This warranty requires you to clean your carpet as outlined elsewhere in this warranty If a spot or stain remains after spot deaning you are required to contact a professional carpet cleaner and allow them to attempt spot cleaning before you can invoke this warranty What is not covered Excluded from this warranty are stains caused by any non food and non beverage substances including but not limited to oil grease bleaches exposure to very hot substances that
3. Sealer 3 1 Baby Formula 3 1 7 Beer 1 2 Blood 7 1 5 Butter 3 1 7 Candy 1 7 6 5 Carbon black 9 3 1 Catsup 1 7 6 Chocolate 3 1 7 Chocolate Milk 3 1 7 6 Clay 3 1 6 Coffee 1 6 5 Cola 1 7 6 5 Cologne 1 7 6 Cooking Oil 3 1 7 Cosmetics 8 3 1 Cough Medicine 1 7 6 Cranberry Juice 1 7 5 Crayon 3 1 4 Dye 4 3 2 Egg 1 7 6 Feces 1 7 Felt Marker 8 3 5 Food Dye 4 3 2 7 Fruit Punch Juice 1 7 6 Furniture Dye 8 3 1 Furniture Polish oil based 8 3 Glue 3 2 Graphite 9 3 2 Gravy 3 1 7 Grease black 3 1 Greasy food stains 3 1 7 Gum 3 Hair Shampoo 2 7 4 Hand Cream 3 1 7 Ice Cream 3 1 7 lodine 3 1 5 Ink 8 3 2 Jelly 1 7 6 Kool Aid powder 9 2 6 Kool Aid wet 1 6 5 2 Liquor Alcohol Beverages 1 7 6 Makeup 3 1 2 Margarine 3 1 2 Mayonnaise 3 1 7 Medicines non ointment 8 3 5 Milk 3 1 7 Mold Mildew 1 7 Mouthwash 1 6 3 Mud 1 2 Mustard 1 6 5 Nail Polish 8 3 1 Oil 3 1 Ointment 3 1 7 Paint acrylic 3 6 2 Paint enamel 3 2 1 Paint latex 1 7 3 Paint oil based 3 2 1 Paint water based 1 7 2 Peanut Butter 3 1 2 Rust 1 2 Salad Dressing 3 1 Sauces 3 1 7 Shoe Polish Liquid 3 8 1 Paste 3 1 Wax 3 1 2 Soft drinks 1 7 6 5 Soot 9 Syrup 1 7 2 Tar 3 1 Tea 1 6 2 5 Tomato Juice Sauce 1 6 2 5
4. Urine dry 1 2 6 5 wet 1 7 6 Varnish 3 1 Vegetable oil 3 1 2 Vinegar 7 2 Vomit 1 7 6 Wax 3 1 6 Wine 1 6 7 5 Water 3 6 2 Water Colors 1 7 6 4 Whiskey 1 6 7 BLISS ULTIMATE HOME AND HOLLYTEX ULTIMATE PERFORMANCE Stain Removal Guide amp Stain Warranty Why are Bliss Ultimate Home and Hollytex Ultimate Perform ance carpets different Bliss Ultimate Home and Hollytex Ultimate Performance carpets are made from very colorfast PermaSoft Plus Solution Dyed Nylon The color is an integral part of PermaSoft Plus Solution Dyed Nylon fibers making them inherently very stain resistant What stains are covered on Bliss Ultimate Home and Hollytex Ultimate Performance Carpets THE SURFACE PILE OF BLISS ULTIMATE HOME AND HOLLYTEX ULTIMATE PERFORMANCE CARPETS ARE WARRANTED AGAINST ALL HOUSEHOLD STAINS What can use to spot clean my Bliss Ultimate Home and Hollytex Ultimate Performance carpet Always begin by using the spot cleaning solutions listed in this brochure For more stubborn stains you may use a 50 50 solution of bleach and water The use of this cleaning solution is dramatically different from those used on other carpet fibers and will not damage your Bliss Ultimate Home or Hollytex Ultimate Performance carpet WARNING You cannot use bleach cleaning solutions on any other carpets You must also avoid the potentially dangerous reactions when using chlorine bleach and water if it
5. added value to your carpet investment by providing you with many years of use Proper care includes routine vacuuming fast and effective spot cleaning and regular professional cleaning using the hot water extraction method What is required The functional role of a carpet is influenced by carpet construction fiber character istics color selection installation traffic load soiling and care and maintenance considerations To assure you enjoy all the benefits your Beaulieu carpet is intended to provide you throughout its lifetime and to help promote a healthy indoor environment Beaulieu requires the use of carpet care products that are certified by the Carpet and Rug Institute s CRI Seal of Approval SOA Program Spot cleaners pre sprays in tank solutions and extractors that are SOA certified have demonstrated a high level of carpet cleaning performance Information on these products can be obtained at www carpet rug org Claims for staining and soiling will not be considered if a carpet has not been cleaned following the guidelines listed here and maintained using products that carry the CRI SOA certification A receipt of professional hot water extraction cleanings is required to show proof of this service In the Event of a Claim What should do if have a claim on my carpet Claims must be submitted to Beaulieu in writing by the Beaulieu dealer within a rea sonable time after discovery of a defect A Beaulieu claim form must be
6. the replacement carpet only and does not include any costs associated with removing and disposing of your old carpet installing the replacement carpet such as the labor to install the carpet or any other costs These costs are your responsibility If the identical carpet is not available Beaulieu will provide carpet of comparable quality color and value For a complete list of warranty exclusions please see the section Warranty Exclusions What is not covered 10 BEAULIEU LIMITED WARRANTIES Limited Wear Durability Warranty What is covered Beaulieu warrants that when properly installed in compliance with CRI standards the pile yarn in any area of your carpet will not experience excessive wear during the duration of the warranty period specified on your authorized Beaulieu carpet dealer s sample Excessive wear is defined as a countable loss of pile fiber 1096 or greater resulting from normal foot traffic and is determined by pile yarn weight comparison ofthe worn area of your carpet to non trafficked areas or by testing using mechanical wear simulators For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered Limited Texture Retention Warranty What is covered Beaulieu warrants that your carpet will not exhibit abnormal texture loss resulting from normal foot traffic during the warranty period specified on your authorized Beaulieu carpet dealer s sample When pr
7. used and it must identify Beaulieu s invoice number date carpet style color roll number yardage a description of the installation sundries of alleged defect and of the exact location of the installed carpet If your claim pertains to a maintenance concern a copy of your professional carpet cleaning invoice must be submitted to Beaulieu within thirty 30 days from the date of the service Beaulieu reserves the right to inspect and or test your carpet in the event of a claim If you are unable to contact your dealer regarding a warranty claim or do not receive a response from them within a reasonable amount of time please write Beaulieu at Residential After Sales Service P 0 Box 1248 Dalton GA 30722 1248 What takes place if my claim is authorized If Beaulieu determines replacement carpet is necessary and the identical carpet is not available or the existing carpet cannot be reasonably repaired Beaulieu will at its sole discretion provide a carpet of comparable quality color and value or refund a portion of the original purchase price in the affected room s only to be used towards the purchase of a new Beaulieu carpet Under the terms of the limited warranties costs associated with replacement carpet and credit refunds are subject to the usage charges based on the original purchase date and cost and will be 4 reduced by an amount equal to the usage charge as calculated in the usage guide located in this brochure In n
8. Beaulieu of America Carpet Care Guide amp Warranty Information Bliss By Beaulieu Coronet Hollytex ys 7 A CONTENTS Selecting Your New Carpet Consumer Obligations Care amp Maintenance Stain Removal Guide Bliss Ultimate Home and Hollytex Ultimate Performance Information amp Usage Guide Beaulieu Limited Warranties Bliss SoftSense Limited Warranties And Maintenance Warranty Exclusions General Terms And Conditions Consumer Record Of Purchase Usage Guides oo Uu N 11 15 19 21 22 23 Selecting Your New Carpet Thank you for allowing Beaulieu to meet your floor covering needs Beaulieu s line of residential carpets are designed by our expert craftsmen to add to the beauty and luxury of your home To do this we use only the finest quality of raw materials and the highest standards of workmanship This assures us that you will find your new Beaulieu carpet to be beautiful and equally long lasting Because daylight and interior lighting can cause colors to appear different at night when deciding on the color of your new Beaulieu carpet we recommend that you take a large sample from your dealer s display and look at it under these lighting conditions We also recommend that you take into consideration that lighter carpet colors will show soiling more and require more maintenance than darker colored and multi colored carpet Mostall interior building and decorating materials release volat
9. Institute CRI at www carpet rug org For questions you may have contact our Technical Services Depart ment at 800 944 2840 Can I use an interim cleaning method Proper interim cleaning will help retain your carpet s appearance more effectively between professional carpet cleaning cycles reduce the soil removal burden required and can also lower the cost of professional cleaning Proper use of low moisture sponges and low moisture encapsulates and personally owned and operated portable hot water extractors are acceptable for interim cleaning needs How do spot clean my carpet To help protect against staining blot up spots and spills immediately Always spot clean initially using only water unless your spot is oil based If necessary then use the recommended spot cleaners listed here by applying them to a clean white terry cloth towel and then blotting from the outside of a stain toward its center If solid matter is present start by gently scraping up solid material and then vacuum to re move loose matter Spot clean wet spills by dry blotting first using a clean and dry white terry cloth towel Spot clean oily based substances by first softening any solid matter by using isopropyl alcohol Proceed using a dry volatile solvent or citrus solvent spot cleaner Never apply solvents or any other spot cleaner directly to your carpet Blot until the stain is removed or until it ceases to transfer onto the towel Some spots and spil
10. arpets 14 How do care for my indoor outdoor carpet Beaulieu recommends the use of conventional hot water extraction cleaning to maintain your carpet Because your indoor outdoor carpet is made from very colorfast Olefin polypropylene fiber it can be cleaned using a 50 50 bleach water solution when conventional hot water extraction cleaning is not satisfactory Note When using this solution we recommend the use of appropriate protective eye wear and gloves use it only when it can be thoroughly rinsed and when it will not come in contact with other less color fast materials Your carpet must be thoroughly rinsed using only water after using this cleaning solution No Questions Asked Warranty What is covered Because we are so confident about the quality and workmanship of our outstanding line of carpets your carpet is backed by our Beaulieu Limited No Questions Asked Warranty Duration of coverage is specifically stated on our individual carpet style labels and can vary from style to style If within the No Questions Asked Warranty time period 30 45 60 or 90 days depending on the style and starting from the date of installation you are dissatisfied with your carpet for reasons other than improper or unsatisfactory installation damage or abuse we will replace your Bliss carpet with a Bliss carpet of comparable value from a different style and color at no additional cost to you no questions asked What is not covered Ca
11. ations set forth in this brochure Original sales receipts for the purchase of your carpet and receipts for professional cleaning must also be provided The transfer of warranty coverage must be requested by the original pur chaser of the carpet prior to the sale of the home If we determine your carpet has been properly installed and maintained we will provide you with written authori zation that your warranties can be transferred This brochure contains details of all the limited warranty features of Beaulieu carpets as well as your obligations Failure to comply with the warranty requirements set forth in this brochure voids your war ranties For information on how to file a claim see the section In the Event of a Claim What warranties apply to my new carpet Not all ofthe Limited Warranties listed in this brochure apply to every Beaulieu carpet The specific limited warranties for your carpet are listed on your dealer s sample and include their duration Review these limited warranties with your authorized Beaulieu dealer prior to purchase to be certain the carpet you selected is suitable for your intended use and the warranties it provides meet your warranty needs and expectations For more warranty information refer to sections Consumer Obligations Limited Warranties Warranty Exclusions Implied Warranties Consequential and Incidental Damages and the Spot Removal Guide found elsewhere in this brochure refer to table of contents
12. can alter carpet dyes paints vomit medicines and products containing benzoyl peroxide Wicking which defines re occurring spots and stains that have been previously cleaned that reappear later are not covered Bliss SoftSense Nylon carpets are protected by 3M s Scotchgard Stain and Soil Protector A toll free 800 550 6033 phone number is dedicated to assist you with carpet care and stain removal needs and to obtain related warranty service This warranty is void if you do not follow the procedures outlined in this brochure No claim will be considered if you cannot provide receipts as proof of professional hot water extraction cleaning performed every 24 months starting from the date of your original carpet purchase 18 Bliss SoftSense Solution Dyed Polyester and SoftSense Nylon Limited Lifetime Soil Resistant Warranty What is covered Beaulieu warrants that your Bliss SoftSense Solution Dyed Polyester and SoftSense Nylon carpet will not show a noticeable change in color resulting from dry soil that cannot be removed using the recommended carpet cleaning and maintenance procedures listed in this brochure Proper vacuuming and deaning will enable your carpet to be cleaned more thoroughly Soil resistance is the ability of your carpet to resist withstand and minimize retention of common dry household soils during the lifetime of your carpet Light colored carpet will show soiling more readily than darker colored carpet and will require gr
13. claim will be considered if you fail to maintain a list of all products you have used to clean your Bliss SoftSense carpet or if you fail to comply with all other warranty requirements set forth in this brochure Failure to do so voids these warranties For more warranty information refer to sections Consumer Obligations Limited Warranties Warranty Exclusions Implied Warranties Consequential and Incidental Damages and the Spot Removal Guide found elsewhere in this brochure refer to table of contents for location 16 Bliss SoftSense Solution Dyed Polyester Cleaning and Maintenance How do clean my Bliss SoftSense Solution Dyed Polyester carpet Although our SoftSense Solution Dyed Polyester has excellent inherent stain resist ance features unmatched by other fibers prompt proper spot cleaning using our recommended guidelines and spot cleaning solutions described in this brochure will extend the beauty of your carpet A list of approved professional Seal of Approval SOA spot cleaners can be found on the CRI website www carpet rug org Our SoftSense Solution Dyed Polyester can be spot cleaned using a solution of 50 50 chlorine bleach and water when other recommended spot cleaning procedures outlined in this brochure fail to completely remove a spot In order to maintain your warranty you are required to have your carpet cleaned by a professional carpet cleaner using SOA approved hot water extraction equipment and cleaning soluti
14. clean using these spot cleaners Step 1 Detergent and water Mix V teaspoon of dish detergent with no bleach or lanolin to one 1 pint lukewarm water Follow spot cleaning by blotting with clear water using a white terry cloth towel Step 2 Warm Water Rinse Dampen a white terry cloth towel with lukewarm water and blot affected area Step 3 Dry Cleaning Solvent or Citrus Solvent Solvents can be found in your local hardware store or supermarket Nail polish remover with Acetone can be substituted when spot deaning small stains Step 4 Isopropyl Alcohol Step 5 3 Hydrogen Peroxide Follow by blotting with clear water using a white terry cloth towel DO NOT attempt to clean acne medication cosmetics or hand cream stains using hydrogen peroxide Step 6 Vinegar and water Mix 1 cup of white vinegar with 2 cups of water Follow spot deaning by blotting with clear water using a white terry cloth towel Step 7 Ammonia and water Mix 2 tablespoons of household ammonia with 1 cup water Follow spot cleaning by blotting with clear water using a white terry doth towel Step 8 Nail Polish Remover with Acetone Step 9 Vacuum STAIN REMOVAL GUIDE Listed below are the most common types of household stains and recommended Spot cleaners and stain removal steps required to properly care for our carpet Not all stains listed here are covered by your warranty Acne Medication 3 1 7 Asphalt 3 1 Asphalt
15. comes in contact with ammonia based cleaning solutions NOTE The PH of chlorine bleach is very high Contact with the skin and eyes MUST be avoided Splashes may be harmful to you and require FIRST AID procedures or EMERGENCY CARE After using the 50 50 bleach and water spot cleaning method to spot clean your Bliss Ultimate Home and Hollytex Ultimate Performance carpet you MUST thoroughly rinse the site by warm water blotting followed by dry blotting These procedures will prevent track off of any bleach residue onto less colorfast materials Be certain your carpet is made from Bliss Ultimate Home and Hollytex Ultimate Performance before attempting to spot clean using a 50 50 bleach and water solution Ultimate Performance Ultimate Home Usage Guide Replacement 15 Year 15 Year 10Year 10 Year 7 Year In Years Stain Warranty Abrasive Wear TextureRetention Fade Warranty Soil Warranty Warranty Warranty 1 10096 10096 10096 10096 10096 2 10096 10096 10096 10096 10096 3 10096 10096 10096 10096 10096 4 10096 10096 10096 10096 10096 5 10096 10096 10096 10096 10096 6 50 50 50 50 50 7 45 45 40 40 25 8 40 40 30 30 N A 9 35 35 20 20 N A 10 30 30 10 10 N A 11 2596 25 N A N A N A 12 20 20 N A N A N A 13 15 15 N A N A N A 14 10 10 N A N A N A 15 5 5 N A N A N A Labor is excluded from the Bliss Ultimate Home and Hollytex Ultimate Performance stain warranty The cost of the replacement carpet is the cost for the amount of
16. d carpet fibers 3M Scotchgard Protector helps assure a cleaner home To maintain your warranty rights you must comply with all installation and carpet care maintenance requirements set forth in this brochure You are also required to maintain a list of all the products you have used to clean your Bliss Soft Sense carpet and to keep a sample of uninstalled carpet measuring a minimum of two 2 feet square for us to review in the event of a warranty claim Failure to comply with these and all other warranty requirements set forth in this brochure voids these warranties Bliss Soft Sense Warranties are transferable and are not pro rated The transfer of the warranty coverage must be requested by the original purchaser of the carpet prior to the sale of the home contact 800 944 2840 for details In the Event of a Bliss SoftSense Claim Your requirements in the event of a warranty claim are set forth elsewhere in this brochure If Beaulieu at its sole discretion determines you have a valid warranty claim with your Bliss SoftSense carpet we will replace your carpet and pay for labor up to but not exceeding 7 00 per square yard Carpet and labor for stain claims is limited to one 1 replacement Costs associated with on site preparation for removal and disposal of existing carpet for padding and installation sundries for moving furniture and floor fixtures or any other cost are specifically excluded from the labor costs Beaulieu will pay No
17. d stain removal needs and to obtain related warranty 12 service Ifa pet urine stain remains you are required to call your dealer within seven 7 days after you have attempted to spot clean your carpet using the recommended removal tips Your dealer will contact the dedicated phone line at 800 550 6033 for further spot cleaning recommendations Urine from other than pets is not covered by this warranty No claim will be considered if you do not have receipts as proof of professional hot water extraction cleaning performed at least once every 24 months starting from the date of original purchase Failure to do so voids these warranties Carpet that was not installed by a certified professional carpet installer and in compliance with the CRI Carpet Installation Standard is also excluded Limited Soil Warranty What is covered Over time carpet can change color due to the accumulation of dry soils and foot traffic Beaulieu warrants that when properly maintained your carpet will not show a noticeable change in color resulting from dry soil that cannot be removed using the recommended carpet cleaning and maintenance procedures listed in this brochure or provided otherwise by Beaulieu for the warranty period specified on your authorized Beaulieu carpet dealer s sample All carpet can appear to change color due to dry soil accumulation Noticeable color change is defined as a change greaterthan a rating ofthree 3 using the standardized AATCC Eva
18. ea s For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered Limited Manufacturing Defect Warranty What is covered Beaulieu warrants your carpet against manufacturing defects that are not apparent during installation for the duration ofthe warranty period specified on your author ized Beaulieu carpet dealer s sample Manufacturing defects pertain to any defect in material or workmanship of a carpet With the exception of carpets that offer this extended warranty and unless noted otherwise on our sample all Beaulieu carpets are warranted for one 1 year from the date of purchase against manufacturing defects For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered Indoor Outdoor Limited Wear and Fade Warranties What is covered Beaulieu warrants that when our Indoor Outdoor carpets are properly installed in an owner occupied residence they will not wear more than 1096 due to fiber loss under normal use or exhibit ultra violet degradation of the fibers also referred to as fade to the carpet s backing as a result of sunlight exposure during the duration ofthe warranty period on your authorized Beaulieu carpet dealer s sample For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered Unless otherwise noted on the Beaulieu sample labor is excluded on our Indoor Outdoor c
19. eater care and more frequent maintenance Noticeable color change is defined as a change greater than a rating of 3 on the AATCC Standardized Evaluation Procedure using the grey scale for color change Bliss SoftSense Solution Dyed Polyester carpets are protected by 3M5 Scotchgard Soil Protector A toll free 800 550 6033 phone number is dedicated to assist you with carpet care and stain removal needs and to obtain warranty service No claim will be considered if you cannot provide receipts as proof of professional hot water extraction cleaning performed at least once every 24 months starting from the date of original purchase Other Bliss SoftSense Warranties Additional warranties for our line of Bliss SoftSense Solution Dyed Polyester and Bliss SoftSense Nylon are listed elsewhere in this brochure Not all of these warranties apply to every Bliss SoftSense carpet Please refer to your dealer s sample to see which of these warranties apply to the Bliss SoftSense carpet you have selected Refer to these warranties to obtain a complete understanding of their terms limitations and exclusions as well as what your obligations are to maintain these warranties WARRANTY EXCLUSIONS What is not covered Unless otherwise noted excluded in these warranties is carpet that has been improperly specified installed on boats docks roof tops carpet used for any type athletic playing surfaces courts greens or for any type recreational activity car
20. ed manufacturer s defect that IS NOT a result of improper selection or application improper installation improper maintenance or Cleaning abuse or alteration or accident or negligence in the use storage handling or transportation ofthe product Returns are made only upon written authorization by Beaulieu Beaulieu shall not be liable for packing and labor costs in connection with the return of products or for labor or other costs involved in site preparation or product installation or removal CUSTOMER S EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS OR FOR ANY EXPRESS WARRANTY SHALL BE LIMITED AT BEAULIEU S OPTION TO REPAIR REPLACEMENT OR CREDIT FOR ALL OR AN EQUITABLE PORTION NOT TO EXCEED THE PRICE PAID BY CUSTOMER FOR PRODUCTS OF THE AMOUNT S CUSTOMER PAID BEAULIEU BEAULIEU RESERVES THE RIGHT TO SELECT THE METHOD OF ADJUSTMENT AND TO MAKE A REASONABLE USAGE CHARGE FOR INSTALLED CARPET NO REMEDY WILL BE PROVIDED FOR A PRODUCT CONTAINING VISIBLE DEFECTS THAT IS CUT AND INSTALLED UNLESS BEAULIEU GAVE WRITTEN AUTHORIZATION FOR INSTALLATION 24 BEAULIEU di um ri A _ www blisflooring com Beaulieu of America Bliss by Beaulieu Bliss by Beaulieu SoftSense Goronet Hollytex Ultimate Home LuxuryBac Magic Fresh Permashield and PermaSoft Plus are registered trademarks of Beaulieu Group LLC Beaulieu of America PO Box 1248 Dalton GA 30722 1248 8 11
21. for location What is my obligation as a new owner of a Beaulieu carpet to enable me to maintain my Limited Warranties To maintain your limited warranties you must comply with all the requirements in this brochure Failure to do so will void your warranty rights Not all of the limited warranties listed in this brochure apply to every Beaulieu carpet Because the features duration limitations and exclusions of the warranties listed in this brochure will vary from one carpet style to another it is your obligation to review with your authorized Beaulieu carpet dealer the warranties extended to you with the carpet you have selected Our warranties and their duration are listed on the back of your authorized Beaulieu dealer s samples A complete description of these warranties can be found in this brochure Maintain proof of purchase in the form of a bill invoice or statement from your dealer showing the Beaulieu style name style number and date of purchase e Follow the required steps for regular maintenance of your carpet and use the correct Spot cleaning procedures Maintain receipts as proof of every professional hot water extraction cleaning Carpet must be properly installed What is the proper installation method Your carpet must be installed by a certified installer In the absence of more product specific installation requirements your carpet must be installed following the procedures published by the Carpet and Rug Instit
22. ile organic compound VOC emissions that contribute to the quality of the indoor air which is an important consideration because so much of our time is spent indoors All Beaulieu carpet in tended for indoor use is certified under the Carpet amp Rug Institute CRI Green Label Plus GLP Indoor Air Quality testing program IAQ The CRI Green Label on the sample of the carpet you ve selected assures you that it meets the stringent VOC emission standards set forth by the CRI GLP program This brochure was designed to help you understand the warranties your new Beaulieu carpet provides you as well as your obligations to maintain your warranty rights Included here are full descriptions ofthe warranties applicable to our lines of Beaulieu products Also included in this brochure is a complete and comprehensive spot deaning guide If you have any questions about this brochure please contact us at 800 944 2840 or at beau tech beaulieugroup com We hope you are equally excited about your new Beaulieu carpet as we are about knowing Beaulieu is your floor covering choice CONSUMER OBLIGATIONS Our warranties begin on the date of original carpet purchase and are extended to the original purchaser Your warranties can be transferred during their duration un less otherwise stated in this brochure You must contact Beaulieu at 800 944 2840 prior to transferring your warranties and provide us with receipts showing you have fulfilled your warranty oblig
23. ls require repeat spot cleaning and or the use of the next recommended spot cleaner The use of a weighted folded dry terry cloth towel placed over spot cleaned areas will facilitate the removal of residues that can cause spots to reoccur Check towels every 30 minutes and replace as needed Leave a weighted clean towel down overnight If after following these spot cleaning procedures a stain reappears moisten the stain using water only thoroughly dry blot and repeat the use of weighted terry cloth towels Some stains require the use of professional spot cleaning This is your responsibility Cautions Warnings Always pre test spot cleaners in an inconspicuous area Never use bleach based spot cleaners on any carpet other than our Bliss Ultimate Home Bliss SoftSense Solution Dyed Polyester and Hollytex Ulti mate Performance Solution Dyed Nylon carpets Also never use bleach based spot cleaners immediately after using ammonia based spot cleaners Never use solvents near open flames or in areas that are not adequately ventilated or apply them directly to your carpet Avoid using hydrogen peroxide to clean any product that contains benzoyl peroxide Do not saturate your carpet when spot cleaning Never use any spot cleaning solutions in concentrations stronger than those recommended Never walk on a spot cleaned area before it has thoroughly dried STAIN REMOVAL METHODS Dampen a white terry cloth towel and then blot
24. luation Procedure 1 and Gray Scale for Color Change Standardized Rating Scale or equivalent Proper color selection is an essential consideration since lighter colored carpets will show soiling more readily than darker colored carpets and will require greater care and more frequent maintenance For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered Limited Fade Resistance Warranty What is warranted Beaulieu warrants that your indoor carpet will not fade due to sunlight exposure or from normal atmospheric conditions resulting in a noticeable color change more than one 1 unit on the AATCC Gray Scale for the warranty period specified on your authorized Beaulieu carpet dealer s sample Window treatments curtains blinds shades shutters etc are recommended to help prevent fading For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered 13 LuxuryBac 10 Year Limited No Wrinkle Warranty What is warranted Beaulieu warrants that when properly installed over the required carpet cushion and in accordance with CRI Carpet Installation Standard your LuxuryBac carpet will remain free of wrinkles and buckles after installation under normal indoor use for a period often 10 years If your LuxuryBac carpet buckles and wrinkles after proper installation Beaulieu will pay reasonable labor costs for re stretching the affected ar
25. nd carpet used as rugs mats and runners Unless otherwise specified by Beaulieu cost associated with on site preparation restoration carpet installation removal and disposal of existing carpet required sundries extra handling and the removal and re installation of fixtures and furnishings are also excluded CONSEQUENTIAL AND INCIDENTAL DAMAGES BEAULIEU HEREBY EXCLUDES ANY AND ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES UNDER OUR LIMITED WARRANTIES INCLUDED BUT NOT LIMITED TO ANY TYPE LOSSES EXPENSES INCLUDING LOST PROFITS AND PUNITIVE DAMAGES OR DAMAGES OTHER THAN TO THE CARPET ITSELF THAT MAY ARISE OR RESULT DIRECTLY OR INDIRECTLY FROM THE CARPET IMPLIED WARRANTIES NO IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXTEND BEYOND THE SPECIFIC LIMITED WARRANTY FOR A PARTICULAR WARRANTY PROVIDED Implied warranties refer to warranties the law presumes are those provided by the seller even though they are not set forth in writing PLEASE NOTE Some states do not allow limitations on the duration of implied warranties or the exclusion or lim 20 itation of incidental and consequential damages These limited warranties provide you with specific legal rights which may exist or vary from state to state Except for these rights the remedies provided under our limited warranties state and set forth the limit of Beaulieu s obligations General Terms and Conditions Of Your Bea
26. o case will any credit exceed the aggregate sum paid to Beaulieu for the existing carpets Disposal of existing carpet is the responsibility of the consumer unless Beaulieu requires it to be returned to the mill CARE AND MAINTENANCE Why should walk off mats be used Soiling which consists of dirt dust and abrasive matter is the greatest threat to carpet The use of walk off mats at all entrances inside and outside will protect your carpet from tracked on soils Walk off mats must be cleaned or replaced regularly to prevent them from becoming a source of soiling How necessary is it to vacuum regularly Over time any carpet will experience a color change as a result of dry soil accumulation The single most important thing you can do to protect your carpet maintain its beauty and deanliness and prolong its life is to vacuum regularly Most dry soil is easily removed by vacuuming Vacuuming once a week in most areas with consideration for more frequent vacuuming at track off areas and areas subjected to more concentrated traffic is usually sufficient In some cases these areas can require more frequent vacuuming to avoid soil accumulation More frequent vacuuming will also help facilitate the removal of filaments associated with shedding characteristics common of carpets constructed using staple yarn Vacuum cleaners should be used slowly utilizing a minimum of four back and forth vacuum cleaner passes in each direction What type vacu
27. ons at least every 24 months starting from the date of your original purchase and you must retain your cleaning receipts as proof of this cleaning For optimum performance and ease of maintenance we recommend that your SoftSense Solution Dyed Polyester carpet have 3M s Scotchgard Protector reapplied with each professional cleaning cycle in order to help ease your care and maintenance needs Beaulieu s SoftSense Nylon Cleaning and Maintenance How do clean my Bliss SoftSense Nylon carpet Although our SoftSense Nylon utilizes 3M s Scotchgard Protector to resist stains and soils more than untreated carpet fibers prompt proper spot cleaning using our recommended guidelines and spot cleaning solutions is an essential aspect of extending the beauty and life of your carpet A list of professional Seal of Approval SOA spot cleaners can be found on the CRI website www carpet rug org In order to maintain your warranty you are required to have your carpet cleaned by a pro fessional carpet cleaner using SOA approved hot water extraction equipment and cleaning solutions at least every 24 months starting from the date of original purchase and you must retain your cleaning receipts as proof of this cleaning For optimum performance and ease of maintenance we recommend that your SoftSense Nylon carpet have a 3M Scotchgard Protector reapplied with each professional cleaning cycle Bliss SoftSense Solution Dyed Polyester and SoftSense Nylon
28. operly installed using carpet cushion meeting our requirements and properly maintained as specified texture retention is the ability of carpet tufts to retain a normal amount of their visible size shape and orientation This includes the ability of cut pile carpet tufts not to burst bloom open or lose twist excessively Texture change associated with normal pile crush is a characteristic of all carpet and is not covered under this warranty Texture retention is measured using the standardized rating scale CRI TM 101 with a rating scale of 5 0 new carpet or no change to 1 0 severe change To perform as warranted your carpet must retain a texture retention rating no less than 2 5 under the warranted conditions Improper or inadequate care and maintenance will accelerate changes in carpet appearance that are not warranted For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered 11 Limited Residential Stain Warranty and PermaShield Limited Stain Warranty What stains are covered Beaulieu warrants that when properly maintained the surface pile of your carpet will offer improved stain resistance properties against common household food and beverage substances for the warranty period specified on your authorized Beaulieu carpet dealer s sample compared to similar untreated carpet under normal use for the warranty period specified This warranty applies only to common household food
29. ou may also have rights which vary from state to state All Beaulieu carpets are intended for use as floor covering only and are not warranted or recommended for any other purpose For questions or more information please contact Technical Services at 800 944 2840 or beau tech beaulieugroup com Bliss by Beaulieu and Bliss by Beaulieu SoftSense are registered trademarks of Beaulieu Group LLC All rights reserved Scotchgard is a trademark of 3M Company andis used herein under license from 3M Company All rights reserved Note Unless otherwise noted all warranties are pro rated 21 Consumers Record 0f Purchase amp Installation Information Note This form is for your records Please fill out with your authorized Beaulieu dealer and keep a copy of it along with copies of your original sales receipt and clean ing receipts in the event of a claim Store Name Address City State Zip Phone Carpet Style Name Color Name Date Installed Amount Purchased Square Yards Cost of Carpet Cost of Pad Cost of Labor Area of Installation Warranties Listed On Back Of The Dealers Sample For The Carpet You Purchased Wear Stain Texture Soil Fade Other 22 Lifetime Limited Usage Guide 100 96 of the original invoice cost for claims submitted within five 5 years 50 96 of the original invoice cost for claims submitted between years six 6 and ten
30. pet installed in recreational vehicles motor homes time share dwellings bathrooms kitchens laundry rooms on stairs in common areas of multi family dwellings 19 commercial facilities and in other than owner occupied residences including rental property daycare facilities and in home businesses damage resulting from improper installation improper maintenance which will accelerate changes in appearance pets abnormal use or abuse by smoke fire water intrusion by athletic equipment by shoes with cleats and spikes or by chairs equipped with roller casters and the installation of carpet used for any reason other than normal foot traffic in an owner occupied residence Additional exclusions include carpet that has been cut altered or installation of the wrong style color or width or with visible defects carpet sold as seconds less than first quality or As Is claims for minor differences in carpet weight color and texture from roll to roll or between the dealer s sample and the finished carpet and claims for tears cuts snags pulls burns pilling shed ding fuzzing crushing matting soiling staining by other than common household food and beverages included but not limited to food and beverages that contain strongly colored natural dyes i e mustard coffee and teas etc and residual stains or wicking that may occur products containing benzoyl peroxide and bleach or for shading pooling and watermarking a
31. rpet that was not installed by a certified professional carpet installer and in compliance with the CRI Carpet Installation Standard is also excluded This warranty excludes costs associated with labor including but not limited to on site preparation installation removal handling and disposal of existing carpet carpet pad and all other installation sundries and moving furniture and floor fixtures This warranty applies only to the original carpet purchase and is not extended to your replacement carpet Carpet that was not installed by a certified professional carpet installer and in compliance with the CRI Carpet Installation Standard is also excluded BLISS SOFTSENSE LIMITED WARRANTIES AND MAINTENANCE Bliss SoftSense Solution Dyed Polyester and Bliss SoftSense Nylon Care Maintenance and Warranties Beaulieu s SoftSense Nylon and SoftSense Solution Dyed Polyester carpets are noted 15 forfeatures that include durability resiliency stain resistance texture retention soft and luxurious hand and warm and exciting new colors Our line of Bliss SoftSense Nylon carpets is protected against stains and soiling by the addition of 3M5 Scotch gard Stain and Soil Protector Our line of Bliss Soft Sense Solution Dyed Polyester carpets provides inherent and permanent stain resistance superior to all other fibers Unlike derivatives of P E T Polyester our ability to use Scotchgard Soil Protector provides soil resistance superior to untreate
32. s and beverages For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered Lifetime Limited Stain Warranty What is covered Only a limited number of Beaulieu carpets carry a Limited Lifetime Residential Stain Warranty against common household food and beverage substances It is your responsibility to know whether or not the carpet you are considering is covered by this warranty prior to purchase Ifa spot or stain remains after you have attempted to dean it following our recommended guidelines you are required to contact a professional carpet cleaner This warranty is pro rated and is not transferable For a complete list of warranty exclusions please see the section Warranty Exclusions What Is Not Covered Lifetime Limited No Exclusions Stain Warranty for Solution Dyed Polyester What is covered Your Solution Dyed Polyester carpet has been specifically engineered to provide you with exceptional stain resistance against all permanent stains with no exclusions including pet urine This warranty requires you to clean your carpet as outlined elsewhere in this brochure What is not covered Wicking the re appearance of spots and stains that have been previously cleaned that reappear later is not covered Solution Dyed Polyester carpets are protected by 3M s Scotchgard Soil Protector A toll free 800 550 6033 phone number is dedicated to assist you with carpet care an
33. ulieu Of America Limited Warranties There are no express or implied warranties that extend to sales outside the United States The liability of Beaulieu under our limited warranties shall not exceed the cost of repair or replacement of the affected carpet area extending to the nearest wall doorway or entrance We reserve the right to inspect and test the carpet as well as the right to attempt to correct any defect prior to the carpet being removed replaced or offering a settlement If we determine replacement carpet is necessary and the identical carpet is not available we will at our sole discretion provide a carpet of comparable quality color and value or refund a percentage of the original purchase price reduced in an amount based on our usage charge as calculated in the Usage Guide located in this brochure and the amount of carpet we have authorized to be credited We are not required to provide replacement carpet with a matching dye lot to non affected carpet in other areas In no case shall credit exceed the aggregate sum paid to Beaulieu for the affected carpet in the form of a credit that will be good only toward the purchase of Beaulieu carpet There will be no cash payments We are not responsible for incidental or consequential damages Some states do not permit the exclusion or limitation of consequential damages so these exclusions or limitations may not apply to you These limited warranties give you specific legal rights And y
34. um cleaner should be used Upright vacuums equipped with HEPA filters are recommended for most carpet constructions since they release the least amount of dust during vacuuming Also recommended for most carpets are vacuums equipped with self adjusting or adjustable pile height settings and with beater bar and brush Berber Shag Frieze and any other carpet with a pile height of one 1 inch or longer must be vacuumed using ONLY air suction The use ofa beater bar and brush on these carpets can cause damage to their pile yarns Keep your vacuum in good operating condition and empty vacuum canisters and bags on a routine basis How do deep clean my carpet Hot water extraction cleaning by a certified professional carpet cleaner following thellCRC S100 Standard Reference Guide for Professional Cleaning and using Carpet and Rug Institute CRI Seal of Approval SOA products and equipment every twelve 12 to twenty four 24 months will prolong the life of your carpet and help maintain a healthy environment It is also a mandatory requirement to maintain your warranty protection More frequent cleaning may be needed in some cases If your carpet was manufactured with a stain resistance treatment Beaulieu recommends the re ap plication of 3M s Scotchgard Protector where applicable after each professional hot water extraction For information and assistance in locating a certified Seal of Approval Service Provider contact the Carpet and Rug
35. ute CRI Carpet Installation Standard Carpet installed using the tackless method requires the use of carpet padding with a maximum thickness of 1 2 and a minimum weight density of 6 Ibs per cubic foot CRI Green Label GL approved padding and adhesives are recommended as needed Note Deterioration of carpet padding can cause carpets to experience a loss of appearance and accelerated wear In order to maintain your warranty rights you are required to replace existing padding when your new carpet or replacement carpet is installed Because the bent pins of existing tackstrip can compromise the ability to hold the stretch of new carpet replacement of existing tackstrip is encouraged We are not responsible for carpet conditions caused by failure to replace existing pad and tackstrip All carpet installed outdoors requires full spread application of a suitable outdoor adhesive and seam sealer on exposed edges and on the trimmed edges to be seamed Our carpets must be installed in strict compliance to CRI Carpet Installation Standards which requires a temperature range of a minimum of 55 F to a maximum of 95 F and a substrate range of a minimum of 65 F to a maximum of 85 F Note Needlepunch carpets do not require seam sealer How do take care of my carpet New carpet is a major investment that adds significantly to the quality beauty comfort and warmth of your home Proper care and maintenance not only protects your carpet it gives
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