Emberglow VFF15NLA Instructions / Assembly
Contents
1. Figure 26 Correct Burner Flame Pattern with Control Knob Set to HI 5 Figure 27 Incorrect Burner Flame Pattern with Control Knob Set to HI 5 BURNER PRIMARY AIR HOLES Air is drawn into the burner through the holes in the fitting at the entrance to the burner These holes may become blocked with dust or lint Periodically inspect these holes for any blockage and clean as necessary Blocked air holes will create soot 20 www sureheat com 200176 01A CARE AND MAINTENANCE WARNING Turn off heater and let cool before servicing CAUTION You must keep control areas burner and circulating air passageways of heater clean Inspect these areas of heater before each use Have heater inspected yearly by a qualified service techni cian Heater may need more frequent cleaning due to excessive lint from carpeting bedding material pet hair etc A WARNING Failure to keep the primary air opening s of the burner s clean may result in sooting and property damage MAIN BURNER Periodically inspect all burner flame holes with the heater running All slotted burner flame holes should be open with yellow flame pres ent All round burner flame holes should be open with a small blue flame present Some burner flame holes may become blocked by debris or rust with no flame present If so turn off the heater and let it cool and remove blockage or replace burner Blocked burner flame holes2. WARNING Only a gualified service technician should service and repair heater Make sure that power is turned off before proceeding Turn off and let cool before servicing IMPORTANT Operating heater where impurities in air exist may create odors Cleaning sup plies paint paint remover cigarette smoke cements and glues new carpet or textiles etc create fumes These fumes may mix with combustion air and create odors Note All troubleshooting items are listed in order of operation Problem Possible Cause Corrective Action Using natural gas and pilot will not light Inlet pressure exceeds 9 WC Bypass pressure switch See instructions below Pressure Switch When using natural gas NG there is a pressure switch that acts to turn off the gas flow to the pilot if the inlet pressure exceeds 9 WC This is to prevent the operation of the unit on the wrong gas propane LP If your natural gas supply exceeds 9 WC the unit will not operate Either contact your gas supplier to check and adjust the inlet pressure or a qualified service technician can bypass the pressure switch Before attempting to bypass the pressure switch make sure the type of gas being used is correct Check to make sure the connection fitting is in the correct inlet on the regulator Refer to Connecting to Gas Supply page 13 Only a qualified installer should bypass the pressure switch To bypass the pressure switch
3. IMPORTANT Read this owner s manual carefully and completely before trying to assemble op erate or service this heater Improper use of this heater can cause serious injury or death from burns fire explosion electrical shock and carbon monoxide poisoning Failure to follow these instructions will void the warranty Only a qualified installer service agent or local gas supplier may install and service this product WARNING Keepthe appliance area clear and free from combus tible materials gasoline and other flammable vapors and liquids WARNING Young children should be carefully supervised when they are in the same room as the appliance Toddlers young children and others may be susceptible to accidental contact burns Aphysical barrier is recommended if there are at risk individuals in the house To restrict access to a fireplace or stove install an adjustable safety gate to keep toddlers young children and other at risk individuals out of the room and away from hot surfaces WARNING This appliance can be used with propane or natural gas Itis shipped from the factory adjusted for use with propane AA WARNING Do not allow fans to blow directly into fireplace Avoid any drafts that alter burner flame patterns A DANGER Carbon monoxide poisoning may lead to death WARNING Do not use a blower insert heat exchange insert or other accessory not approved for
4. _EMBERGLOW VENT FREE GAS FIREPLACE INSERT OWNER S OPERATION AND INSTALLATION MANUAL MODEL VFF15NLA A WARNING If the information in this manual is not followed exactly a fire or explosion may result causing property damage personal injury or loss of life Do not store or use gasoline or other flammable va pors and liquids in the vicinity of this or any other appliance WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a quali fied installer service agency or the gas supplier INSTALLER Leave this manual with the appliance CONSUMER Retain this manual for future reference Questions problems missing parts Before returning to your retailer call our customer service department at 1 800 229 5647 8 00 am 5 00 pm EST Monday through Friday TABLE OF CONTENTS SAlely ansuuanansisskanenenatismrne Operati M seisin aa 17 Qualified Installing Agency Inspecting Burners 20 nenn 20 Specifications 200n nn Care And Maintenance 21 Product Features Troublesh ting u r neu sn Local C d S iriso asna
5. Checking Gas Joints for Propane LP Gas Equipment Shutoff Valve Control Valve Location Figure 17 Checking Gas Joints for Natural Gas www sureheat com 15 INSTALLATION PRESSURE TESTING HEATER GAS CONNECTIONS Open equipment shutoff valve see Figure 15 page 16 2 Open main gas valve located on or near gas meter for natural gas or open pro pane LP supply tank valve 3 Make sure control knob of heater is in the OFF position 4 Check all joints from equipment shutoff valve to control valve see Figure 16 or 17 page 15 Apply a noncorrosive leak detection fluid to all joints Bubbles form ing show a leak Correct all leaks at once Light heater see Lighting Instructions on page 18 Check all other internal joints for leaks Turn off heater see To Turn Off Gas Ap pliance page 19 INSTALLING LOGS IMPORTANT Make sure logs do not cover any burner ports It is very important to install tion the parts in accordance the logs exactly as instructed Do not modify with these diagrams or failure logs Use only logs supplied with heater to use only parts specifically Log 1 approved with this heater may result in property damage or personal injury A WARNING Failure to posi A CAUTION After installation and periodically thereafter check to ensure that no flame comes in contact with any log With the heater set to high check to see if flames contact any log
6. Propane LP The heater can easily be changed to Natural gas by having your quali fied installer follow the instructions on page 10 and the markings on the heater LOCAL CODES Install and use heater with care Follow all local codes In the absence of local codes use the latest edition of The National Fuel Gas Code ANSI Z223 1 NFPA 54 Available from American National Standards Institute Inc 1430 Broadway New York NY 10018 National Fire Protection Association Inc 1 Batterymarch Park Quincy MA 02269 9101 This heater is designed for vent free op eration State and local codes in some areas prohibit the use of vent free heaters 200176 01A State of Massachusetts The installation must be made by a licensed plumber or gas fitter in the Commonwealth of Mas sachusetts Sellers of unvented propane or natural gas fired supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale of the unit In the State of Massachusetts the gas cock must be a T handle type The State of Massachusetts requires that a flexible appliance connector cannot exceed three feet in length www sureheat com 5 UNPACKING Remove top inner pack Tilt carton so that heater is upright Remove protective side packaging Slide heater out of carton Remove protective plastic wrap Hold the screen lift and pull forward AARON 7 Remove log set by cutting plastic ties 8 Carefully unwrap log 9 C
7. Replacement Parts Unpacking nenene ACCOSSONE Sirosen aa Product Identification Service Hints Water Vapor A By Product Of Technical Service Unvented Room Heaters 6 P sse Air For Combustion and Ventilation 7 Wa anty esusu Installation 2 22 9 SAVE THIS BOOK This is an unvented gas fired heater It uses air oxygen from the room in which it is installed Provisions for ad equate combustion and ventilation air must be provided Refer to Air For Combustion and Ventilation section on page 7 of this manual A WARNING Improper installation adjustment al teration service or maintenance can cause injury or property damage Refer to this manual for correct in stallation and operational procedures For assistance or additional information consult a qualified installer service agency or the gas supplier This appliance may be installed in an aftermarket per manently located manufactured mobile home where not prohibited by local codes This appliance is only for use with propane or natural gas This appliance is equipped with a simple means to switch between propane and natural gas Field conver sion by any other means including the use of a kit is not permitted Aftermarket Completion of sale not for purpose of resale from the manufacturer 2 www sureheat com 200176 01A SAFETY
8. This includes maintenance requiring replacement or alteration of components PILOT FLAME PATTERN Figure 24 shows a correct pilot flame pattern Figure 25 shows an incorrect pilot flame pat tern The incorrect pilot flame is not touching the thermocouple This will cause the ther mocouple to cool which shuts the heater off If pilot flame pattern is incorrect as shown in Figure 25 e turn heater off see To Turn Off Gas to Ap pliance page 19 see Troubleshooting pages 23 through 26 Natural Gas Shown 6 Rn Pe 9 Figure 24 Correct Pilot Flame Pattern Natural Gas shown A WARNING If yellow tipping occurs your heater could pro duce increased levels of carbon monoxide If the burner flame pattern shows yellow tipping follow instructions below Notice Do not mistake orange flames with yellow tipping Dirt or other fine particles enter the heater and burn causing brief patches of orange flame Figure 25 Incorrect Pilot Flame Pattern Natural Gas shown BURNER FLAME PATTERN Figure 26 shows a correct burner flame pattern Figure 27 shows an incorrect burner flame pattern If burner flame pattern is incorrect then e turn heater off see To Turn Off Gas to Appliance page 19 see Troubleshooting pages 23 through 26 Approx 3 6 Above Top of Logs More Than 8 Above Top of Logs
9. and Ventilation require ments page 7 26 www sureheat com 200176 01A REPLACEMENT PARTS Note Use only original replacement parts This will protect your warranty coverage for parts replaced under warranty PARTS UNDER WARRANTY Call Customer Service toll free at 1 800 229 5647 to order parts under war ranty When calling Customer Service or your dealer have ready e Your name e Your address Model and serial number of your heater e How heater was malfunctioning Type of gas used Propane LP or Natural gas NG e Purchase date Usually we will ask you to return the defective part to the factory PARTS NOT UNDER WARRANTY Call Customer Service toll free at 1 800 229 5647 to order parts not under warranty When calling Customer Service have ready Model number of your heater e The replacement part number ACCESSORIES Purchase these heater accessories from your local dealer If they can not supply these acces sories contact SHM International Corp at 1 800 229 5647 for information EQUIPMENT SHUTOFF VALVE RMH 120 00088 For all models Equipment shut off valve with 1 8 NPT tap EVFIK VENT FREE INSTALLATION KIT Includes equipment shutoff valve and flexible stainless steel line SERVICE HINTS When Gas Pressure Is Too Low e pilot will not stay lit e burners will have delayed ignition e fireplace will not produce specified heat propane LP gas supply might be
10. line to fireplace gas regulator See Connecting to Gas Supply page 13 4 Check all gas connections for leaks See Checking Gas Connections page 15 IMPORTANT When finishing your firebox combustible materials such as wall board gypsum board sheet rock drywall plywood etc must have 1 2 clearance to the sides and top of the firebox Combustible materials should never overlap the firebox front facing lt gt Figure 10 Rough Opening for Corner Installation CABINET MANTEL If using a cabinet mantel assemble following the instructions included with the mantel at this time Note Some mantels are designed with physical and chemical distress to enhance the realistic appearance of the wood 1 Carefully push the fireplace insert into the mantel from the front as shown in Figure 11 2 Position the fireplace against the wall in the desired location Figure 11 Installing Fireplace Insert Into Mantel 12 www sureheat com 200176 01A INSTALLATION CONNECTING TO GAS SUPPLY A WARNING A qualified ser vice technician must connect heater to gas supply Follow all local codes Ay WARNING This appliance requires a 3 8 NPT National Pipe Thread inlet connection to the pressure regulator WARNING For natural gas Never connect heater to private non utility gas wells This gas is commonly known as wellhead gas Ay WARNING
11. locate the set screw on the regulator Use a small flat bladed screw driver to turn the set screw counterclockwise 2 turns This will bypass the pressure switch function 200176 01A The entire gas delivery piping including con nections inside the heater should be leak tested by the qualified installer After leak testing the qualified installer should light the appliance Refer to the correct flame pattern as illustrated on page 20 All flame patterns should be safely inside the product If for any reason they are not stop use of the appliance and call for repairs Pressure Switch Set Screw Figure 30 Gas Regulator Pressure Switch www sureheat com 23 TROUBLESHOOTING Problem Possible Cause Corrective Action When ignitor button is pressed in there is no spark at ODS pilot Ignitor electrode is posi tioned wrong Ignitor elec trode is broken Ignitor electrode is not con nected to ignitor cable Replace electrode Replace ignitor cable pressed in there is a spark at ODS pilot but no pilot flame present 2 equipment shutoff valve is closed Control knob not fully pressed in while pressing ignitor button Air in gas lines new instal lation or recent gas interrup tion ODS pilot is clogged Incorrect inlet gas pressure or inlet regulator is damaged 3 Ignitor cable is pinched or 3 Free ignitor cable if pinched wet by any metal o
12. low propane LP units only You may feel your gas pressure is too low If so contact your local gas supplier TECHNICAL SERVICE You may have further questions about installation operation or troubleshooting If so contact SHM International Corp at 1 800 229 5647 When calling please have your model and serial numbers of your heater ready 200176 01A www sureheat com 27 28 PARTS MODEL VFF15NLM www sureheat com 200176 01A PARTS MODEL VFF15NLM This list contains replaceable parts for your heater When ordering replacement parts follow the instructions listed under Replacement Parts on page 27 of this manual ITEM PART DESCRIPTION QTY 1 150PCS102B 01 Front Panel Assembly 1 2 15PCS1014 01 Bottom Door Panel 1 2 150PCS102B 02 Screen Assembly 1 4 FB32A 155 Magnet 2 5 RVD88 4 9 Dual Fuel Regulator 1 6 ND0310A 400 ODS Pilot 1 7 PIMDN1 01 Ignitor 1 8 STL1001 250 B Thermostat Valve 1 9 MLO73 01 Ignitor Cable 2 10 15PCS1017 01 Regulator Bracket 1 11 15PCS1019 01 Control Panel Door 1 12 15PCS1016 01 Thermostat V
13. technician White powder residue forming within burner box or on adjacent walls or furniture When heated the vapors from furniture polish wax carpet cleaners etc turn into white powder residue Turn heater off when using furniture polish wax carpet cleaner or similar products Heater produces un wanted odors Heater is burning vapors from paint hair spray glues etc See IMPORTANT statement page 23 Gas leak See Warning State ment at the top of page 23 Low fuel supply Ventilate room Stop using Locate and correct all leaks Refill supply tank Propane odor causing products while heater is running see Checking Gas Connec tions page 15 LP models Heater shuts off in use ODS operates Not enough fresh air is avail able Low line pressure ODS pilot is partially clogged Open window and or door for Contact local gas supplier Clean ODS pilot see Care ventilation and Maintenance page 21 Gas odor exists even when control knob is in OFF position N Gas leak See Warning Statement at top of page 23 Control valve is defective Locate and correct all leaks Contact customer service see Checking Gas Connec tions page 15 Moisture condensation noticed on windows Not enough combustion ventilation air Refer to Air for Combus tion
14. will create soot CLEANING BURNER PILOT AIR INLET HOLE We recommend that you clean the unit ev ery 2 500 hours of operation or every three months We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt To clean these parts we recommend using compressed air no greater than 30 PSI Your local computer store hardware store or home center may carry compressed air in a can You can use a vacuum cleaner in the blow position If us ing compressed air in a can please follow the directions on the can If you don t follow directions on the can you could damage the pilot assembly 1 Shut off the unit including the pilot Allow the unit to cool for at least thirty minutes 2 Inspect burner pilot and primary air inlet holes on injector for dust and dirt see Figure 28 3 Blow air through the ports slots and holes in the burner Also clean the pilot assembly 200176 01A 4 Check the injector holder located at the end of the burner tube again Remove any large particles of dust dirt lint or pet hair with a soft cloth or vacuum cleaner nozzle 5 Blow air into the primary air holes on the injector holder 6 Incase any large clumps of dust have now been pushed into the burner Repeat steps 3 and 4 S Burner AN Primary Air Inlet Holes Injector Figure 28 Burner and Injector Holder www sureheat com 21 CARE AND MAINTENANCE ODS PILOT R Natural Gas Ignitor
15. A Contact local natural or Replace thermocouple Contact customer service control knob pressed in 30 seconds valve then tighten 1 4 turn more propane LP gas company B Clean ODS pilot see Care and Maintenance page 21 or replace ODS pilot assembly 24 www sureheat com 200176 01A TROUBLESHOOTING Problem Possible Cause Corrective Action Burner s does not light after ODS pilot is lit Burner orifice is clogged Burner orifice diameter is too small Inlet gas pressure is too low Clean burner orifice see Replace burner orifice Contact local gas supplier Care and Maintenance page 21 or replace burner orifice Delayed ignition of burner s 1 Manifold pressure is too low 2 Burner orifice is clogged 1 Contact local gas supplier 2 Clean burner see Care and Maintenance page 21 or replace burner orifice Burner backfiring during combustion Burner orifice is clogged or damaged Burner is damaged Gas regulator is damaged Clean burner orifice see Contact dealer or customer Replace gas regulator Care and Maintenance page 21 or replace burner orifice service High yellow flame during burner combustion Not enough air Gas regulator is defective Inlet gas pressure is too low 1 Check burner for dirt and Replace gas regulator Contact local gas supplier debri
16. B ee Airfor Combustion and Ventilation pages and 8 CHECK GAS TYPE e sure your gas supply is right for your heat er Otherwise call dealer where you bought the heater for proper type heater CLEARANCES TO COMBUSTIBLES A WARNING A qualified ser vice person must install heater Follow all local codes A WARNING Never install the heater in a bedroom or bathroom e in a recreational vehicle e where curtains furniture clothing or other flammable objects are less than 42 from the front top or sides of the heater s in high traffic areas e in windy or drafty areas A CAUTION This heater cre ates warm air currents These currents move heat to wall sur faces next to heater Installing heater next to vinyl or cloth wall coverings or operating heater where impurities such as to bacco smoke aromatic candles cleaning fluids oil or kerosene lamps etc in the air exist may cause walls to discolor 200176 01A WARNING You must main tain the minimum clearances shown in Figure 4 If you can provide greater clearances from floor ceiling and joining wall Measure from outermost point of heater Minimum Wall and Ceiling Clearances A Clearances from outermost point of heater B to any combustible side wall should not be less than 8 Clearances from the heater to the ceiling should not be less than 28 Note When heater is installed directly on carpet
17. Do not over tighten gas connections A CAUTION Use only new black iron or steel pipe Inter nally tinned copper tubing may be used in certain areas Check your local codes Use pipe of 1 2 diameter or greater to allow proper gas volume to heater If pipe is too small undue loss of pressure will occur CAUTION For natural gas check your gas line pressure before connecting heater to gas line Gas line pressure must be no greater than 9 of water If gas line pressure is higher heater regulator damage could occur A CAUTION For propane LP gas never connect heater directly to the gas supply This heater requires an external regu lator not supplied Install the external regulator between the heater and gas supply A CAUTION Avoid damage to regulator Hold gas regulator with wrench when connecting into gas piping and or fittings A CAUTION Use pipe joint sealant that is resistant to gas Propane LP or Natural Gas Before installing heater make sure you have the items listed below e external regulator for propane LP unit only supplied by installer piping check local codes e sealant resistant to natural gas and pro pane LP gas equipment shutoff valve e test gauge connection sediment trap e tee joint pipe wrench e flexible gas hose check local codes A CSA design certified equipment shutoff valve with 1 8 NPT tap is an acceptable al ternative
18. If so reposition logs according to the log installation instructions in this manual Flames contact ing logs will create soot 1 Install log 1 on the rear plate as shown in Figure 19 2 Install log 2 as shown in Figure 20 3 Install log 3 and log 4 as shown in Figure 21 Log 2 Figure 20 Installing Log 2 Rear Plate Figure 18 Stove Cabinet Log 3 Log 4 Figure 21 Installing Log 3 amp 4 16 www sureheat com 200176 01A INSTALLATION BATTERY INSTRUCTIONS A CAUTION Do not dispose of amp batteries in fire batteries may xplode or leak explode or lea AMA Battery is included a e Remove battery when depleted UP e Be sure to observe proper polarity when installing or replacing the battery Damage due to improper battery installation may void the warranty on the product e For long periods of non operation remove batteries from all components for safety Unscrew ignitor cap and install a AAA battery a 3 with the pointing out Replace cap Figure 22 Installing Battery in Ignitor OPERATION E FOR YOUR SAFETY READ BEFORE LIGHTING EEE A not use any phone in your building WARNING If you do not fol e Immediately call your gas supplier low these instructions exactly a from a neighbor s phone Follow the fire or explosion may result caus gas supplier s instructions ing property damage personal e If you cannot reach your gas supp
19. N just until the flame reignites Leave the knob in this position As the room temperature increases the burner will turn to LOW setting or extinguish When the room temperature cools the heater will come back on If left at this set point the thermostat will turn the main burner off and on as needed to maintain the temperature at this comfort level setting Note The thermostat sensing bulb measures the temperature depending on housing con struction KK TO TURN OFF GAS TO APPLIANCE IE Shutting Off Heater Turn control knob clockwise to the OFF position Shutting Off Burner Only pilot stays lit Turn control knob clockwise to the PILOT position Ree MANUAL LIGHTING PROCEDURE IE 1 Remove screen by lifting and pulling forward 2 Follow steps 1 through 5 under Lighting Instructions page 18 3 With control knob in PILOT position strike match and hold near pilot Press in control knob pilot should light 200176 01A 4 Keep control knob pressed in for 30 sec onds after lighting pilot After 30 seconds release control knob 5 Make sure the heater screen is in place before operating heater www sureheat com 19 INSPECTING BURNERS IMPORTANT Owner s should check pilot flame pattern and burner flame pattern often Incorrect flame patterns indicate the need for cleaning see Care and Maintenance page 21 or service A WARNING Only a qualified service person should service and repair heater
20. Thermocouple AX CAUTION Never use a wire Burner Electrode 4 needle or similar object to clean ODS pilot This can damage ODS pilot unit Use a vacuum cleaner pressurized air or a small soft bristled brush to clean A yellow tip on the pilot flame indicates dust and dirt in the pilot assembly There is a small pilot air inlet hole about 2 from where the pilot flame comes out of the pilot assembly see Figure 29 With the unit off lightly blow air through the air inlet hole You may blow through a drinking straw if compressed air is not available Propane LP Gas Burner Pilot Air Inlet Hole Pilot Air Inlet Hole Figure 29 Pilot Inlet Air Hole CABINET Air Passageways Use a vacuum cleaner or pressurized air to clean Exterior e Use a soft cloth dampened with a mild soap and water mixture e Wipe the cabinet to remove dust LOGS e If you remove logs for cleaning refer to Installing Logs page 16 to properly replace logs e Replace log s if broken or chipped dime size or larger 22 www sureheat com 200176 01A TROUBLESHOOTING A WARNING If you smell gas e Shut off gas supply building e Do not try to light any appliance Do not touch any electrical switch do not use any phone in your s Immediately call your gas supplier from a neighbor s phone Fol low the gas supplier s instructions e If you cannot reach your gas supplier call the fire department
21. ace Any safety screen or guard removed for servicing an appli ance must be replaced prior to operating the appliance inside any structure Propane LP supply tank s must be placed outdoors This heater shall not be installed in a bedroom or bathroom This heater needs fresh air ventilation to run properly This heater has an Oxygen Depletion Sensing ODS safety shutoff system The ODS shuts down the heater if not enough fresh air is available See Air for Combustion and Ventilation pages 7 and 8 If heater keeps shutting off see Troubleshooting page 23 Keep all air openings in front and bottom of heater clear and free of debris This will ensure enough air for proper combustion If heater shuts off do not relight until you have provided fresh outside air If heater keeps shutting off have it serviced Do not run heater Where flammable liquids or vapors are used or stored e Under dusty conditions Before using furniture polish wax carpet cleaner or similar products turn heater off If heated the vapors from these products may create a white powder residue within burner box or on adjacent walls or furniture 8 10 11 12 13 14 15 16 Do not use heater if any part has been under water Immediately call a qualified service technician to inspect the room heater and to replace any part of the control system and any gas control which has been under water Turn off and unplug heater and le
22. alve Bracket 1 13 15PCS2000B 01 Burner Assembly 1 14 RVD88 YJ Connector Assembly 1 15 15PCS1022 01 Log 1 1 16 15PCS1023 01 Log 2 1 17 15PCS1024 01 Log 3 1 18 15PCS1025 01 Log 4 1 PART AVAILABLE NOT SHOWN MLO65 01 Thermostat Bulb Clip 2 Not a field replaceable part 200176 01A www sureheat com 29 NOTES 30 www sureheat com 200176 01A NOTES 200176 01A www sureheat com 31 WARRANTY KEEP THIS WARRANTY Model Serial No Date Purchased Keep receipt for warranty verification IMPORTANT We urge you to fill out your warranty information above Complete with the entire serial number which can be found on the rating plate Retain this manual for future reference Always specify model and serial numbers when communicating with customer service We reserve the right to amend these specifications at any time without notice The only warranty applicable is our standard written warranty We make no other warranty expressed or implied LIMITED WARRANTY SHM International Corp warrants the components of this appliance to be free from defects in material and workmanship for one 1 year from the date of purchase SHM International Corp at its option will repair or replace this product or any component of the product found to be
23. defective during the warranty period Replacement will be made with a new manufactured product or component If the product is no longer available replacement may be made with a similar product of equal value This warranty does not include transportation or shipping costs of any kind This your exclusive warranty This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not trans ferable Keep the original sales receipt Proof of purchase is required to obtain warranty parts This warranty does not cover normal wear of parts such as scratches and dents of the components or damage resulting from any of the following e Negligent use or misuse of the product including exposing the product to chemicals or cleaning products not approved by SHM International Corp Corrosion rust or discoloring of any kind e Use or installation contrary to specified instructions and applicable building codes including heating the product to temperatures above its rated specifications which can cause considerable warping Disassembly including removal of the product from a built in installation Damage resulting from accident alteration misuse abuse hostile environments or improper installation e Repair or alteration s Acts of God such as fire flood hurricanes and tornadoes Gas cylinders propane tanks or other fuel delivery systems including connections to a household fuel supply e Usage oth
24. doesnot p stay lit refer to Troubleshooting pages 23 though 26 Also contact a qualified service technician or gas supplier for repairs Until repairs are made light pilot with match If control knob does not pop up when released contact a qualified service technician or gas supplier for repairs 7 With control knob pressed in push down and release ignitor button This will light pilot The pilot is attached to the rear of the front of burner If needed keep pressing ignitor button until pilot lights A WARNING If input gas type is NG make sure NG pilot burner ignites Ifinput gas type is LP make sure LP pilot burner ignites Control Knob Ignitor Button Figure 23 Control Knob in the OFF Position 18 www sureheat com 200176 01A OPERATION Es THERMOSTAT CONTROL OPERATION EEE The thermostatic control used on this model differs from standard thermostats Standard thermostats are set to a specific tempera ture such as 72 The control of this heater establishes a comfort level In order for the thermostat to operate effectively the heater should be the main source of heat in the room Follow the instructions for lighting the heater on page 18 When the room reaches the desired comfort level rotate the control knob clockwise slowly to the point where the main burner extinguishes this point on the dial will change depending on the room temperature then back counterclockwise
25. er than single family household use such as commercial or industrial use e Minor warping or discoloration of parts which is normal and not a defect under this warranty DO NOT RETURN THIS PRODUCT TO THE PLACE OF PURCHASE If the appliance does not operate properly first thoroughly carry out the instructions provided with the unit to ensure that the appliance is installed correctly and check the troubleshooting section in the use and care manual We recommend you return the warranty registration card so that you can be contacted when any ques tions of safety arise that could affect you The return of the warranty registration card is not a condition for warranty coverage Because of continuing product improvement these specifications are subject to change without notice If you have other questions or need replacement parts contact our Customer Service Hotline at 800 229 5647 or visit our website at www sureheat com SHM Int tional Corp 1861 West Oak Parkway Marietta GA 30062 nternational Corp lest Oak Parkway Marietta 200176 01 Rev A 09 14
26. for natural gas The inlet regulator requires a 3 8 NPT threaded fitting Apply a thread sealant that is rated for use with the type of gas that is being used Determine the type of gas that will be used by the appliance If your gas type is Propane LP remove the blue dust cover If your gas type is Natural gas remove plug from natural gas inlet Remove blue dust cover from propane LP inlet and install plug This will keep debris out of regulator Note After the outside plug on the bottom ofthe regulator has been removed you will notice a color coded plunger on the inside of the regulator This is normal When the inlet connection fitting is inserted and tightened this plunger will be pushed back by the fitting making all of the adjustments to the gas being supplied www sureheat com Blue Propane LP Gas Plunger Underneath Dust Cover Yellow Natural Gas Plunger Underneath Plug Figure 6 Gas Regulator Make sure the type of gas being used is correct Check to make sure the connection fitting is in the correct inlet on the regula tor Refer to Connecting to Gas Supply page 11 If you are using natural gas and the pilot will not light see Troubleshooting page 23 200176 01A INSTALLATION BUILT IN FIREPLACE INSTALLATION A WARNING Do not allow any combustible materials to overlap the firebox front WARNING Do not allow combustible or noncombustible materials to cover any neces
27. he primary heat source 200176 01A AIR FOR COMBUSTION AND VENTILATION AX WARNING This heater shall notbeinstalledinaconfined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air Read the following instructions toinsure properfresh air for this and other fuel burning appliances in your home Today s homes are built more energy efficient than ever New materials increased insulation and new construction methods help reduce heat loss in homes Home owners weather strip and caulk around windows and doors to keep the cold air out and the warm air in During heating months home owners want their homes as airtight as possible While it is good to make your home energy efficient your home needs to breathe Fresh air must enter your home All fuel burning ap pliances need fresh air for proper combustion and ventilation Exhaust fans fireplaces clothes dryers and fuel burning appliances draw air from the house to operate You must provide adequate fresh air for these appliances This will insure proper venting of vented fuel burning appliances 200176 01A A WARNING This heater shall not be installed in a room or space unless the required vol ume of indoor combustion air is provided by the method de scribed in the National Fuel Gas Code ANSI Z223 1 NFPA 54 the International Fuel Gas Code or applicable local codes WARNING If
28. heck for any shipping damage If heater or log is damaged promptly inform your dealer where you bought the heater PRODUCT IDENTIFICATION Front Panel Hood Screen Heater Controls Behind Panel Figure 1 Vent Free Fireplace shown without mantel WATER VAPOR A BY PRODUCT OF UNVENTED ROOM HEATERS Water vapor is a by product of gas combus tion An unvented room heater produces ap proximately one 1 ounce 30 mL of water for every 1 000 BTUs 0 3 KWs of gas input per hour Unvented room heaters are recom mended as supplemental heat a room rather than a primary heat source an entire house In most supplemental heat applications the water vapor does not create a problem In most applications the water vapor enhances the low humidity atmosphere experienced during cold weather 6 www sureheat com The following steps will help ensure that water vapor does not become a problem 1 Besure the heater is sized properly for the application including ample combustion air and circulation air 2 If high humidity is experienced a dehu midifier may be used to help lower the water vapor content of the air 3 Do not use an unvented room heater as t
29. ing tile or other combustible material other than wood flooring the heater must be installed on a metal or wood panel extending the full width and depth of the heater Side __ 8 Wall Ceiling 8 Side Wall Front View Figure 4 Minimum Clearances to Wall and Ceiling www sureheat com 9 INSTALLATION GAS SELECTION This appliance is factory preset for propane LP gas No changes are required for connecting to propanel LP Only a qualified installer or service technician can perform gas selec tion and connecting to gas supply CAUTION Two gas line in stallations at the same time are prohibited AX CAUTION To avoid gas leak age for the gas not being used at the inlet of regulator a qualified installer or service technician must use supplied plug Insert Gas Fitting for Propane LP Gas A WARNING Do not attempt to access or change the setting of 4 Apply thread sealant to the threads on the connection fitting While pushing in rotate the fitting clockwise until the threads engage the regulator After the fitting has been hand tightened into the regulator use a wrench to complete tightening of the fitting Gas Connection Figure 5 Side of Heater Insert Gas Fitting for Natural Gas the fuel selection means The inlet regulator is color coded for iden tification of the correct gas type Blue is for propane LP gas and yellow is
30. lier injury or loss of life call the fire department C Use only your hand to push in or turn A This appliance has a pilot which must the gas control knob Never use tools be lighted by hand When lighting the If the knob will not push in or turn pilot follow these instructions exactly by hand don t try to repair it call a B BEFORE LIGHTING smell all around qualified service technician Force or the appliance area for gas Be sure to attempted repair may result in a fire or smell next to the floor because some explosion gas is heavier than air and will settle P Do not use this appliance if any part on the floor has been under water Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water WHAT TO DO IF YOU SMELL GAS e Do not try to light any appliance e Do not touch any electric switch do 200176 01A www sureheat com 17 OPERATION ee LIGHTING INSTRUCTIONS is AX WARNING You must oper ate this heater with the screen in place Make sure screen is installed before running heater NOTICE During initial operation of new heater burning logs will give off a paper burning smell Orange flame will also be pres ent Open damper or window to vent smell This will only last a Note If pilot does not stay lit refer to Troubleshooting pages 23 though 26 Also contact a qualified service technician or gas
31. ping sys tem Pressures in excess of 1 2 PSIG will damage heater regulator Cap off open end of gas pipe where equip ment shutoff valve was connected Pressurize supply piping system by either opening propane LP supply tank valve for propane LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air Check all joints of gas supply piping sys tem Apply noncorrosive leak detection fluid to all joints If bubbles form there may be a leak Correct all leaks at once Reconnect heater and equipment shutoff valve to gas supply Check reconnected fittings for leaks Equipment Shutoff Valve Figure 15 Equipment Shutoff Valve Test Pressures Equal To or Less Than 1 2 PSIG 3 5 kPa 1 Close equipment shutoff valve see Fig ure 15 2 Pressurize supply piping system by either opening propane LP supply tank valve for propane LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air 3 Check all joints from gas meter to equip ment shutoff valve for natural gas or propane LP supply to equipment shutoff valve for propane LP see Figure 16 or 17 Apply a noncorrosive leak detection Gas Meter fluid to all joints Bubbles forming show a leak 4 Correct all leaks at once Equipment Shutoff Valve Propane LP Supply Tank Control Valve Location External Regulator with Vent Pointing Down Figure 16
32. r tubing Keep ignitor cable dry 4 Broken ignitor cable 4 Replace ignitor cable 5 Bad piezo ignitor 5 Replace piezo ignitor 6 Low battery 6 Replace battery When ignitor button is 1 Gas supply is turned off or 1 Turn on gas supply or open Fully press in control knob Continue holding down con Clean ODS pilot see Care Check inlet gas pressure or Turn control knob to PILOT Contact local propane LP equipment shutoff valve while pressing ignitor button trol knob Repeat igniting op eration until air is removed and Maintenance page 21 or replace ODS pilot assembly replace inlet gas regulator position gas company ODS pilot lights but flame goes out when control knob is released Control knob not in PILOT position Depleted gas supply pro pane Control knob is not fully pressed in Control knob is not pressed in long enough Equipment shutoff valve is not fully open Thermocouple connection is loose at control valve Pilot flame not touching thermocouple which allows thermocouple to cool caus ing pilot flame to go out This problem could be caused by one or both of the following A Low gas pressure B Dirty or partially clogged ODS pilot Thermocouple damaged Control valve damaged Press in control knob fully After ODS pilot lights keep Fully open equipment shutoff Hand tighten until snug and
33. rap is not installed or is installed wrong heater may not run properly protects it from freezing rain or sleet 3 8 NPT Ground Pipe Nipple Joint Union External En Regulator with Tee Joint ee utoff Valve Propane LP Vent Pointing Supply Tank Down Reducer Natural Gas Test Gauge _ Bushing to From Gas Meter Connection 1 8 NPT 5 W C to 9 1 8 NPT f W C Pressure Plug Tap a PropanelLP From External Tee Joint Regulator 11 W C Sediment 4 Pipe Nipple to 14 W C Trap 3 Minimum Pressure Gap Figure 13 External Regulator with Vent Pointing Down Figure 12 Gas Connection Purchase the optional CSA design certified equipment shutoff valve from your dealer Gas Regulator Inlet Connector Figure 14 Gas Regulator Location and Gas Line Access into Stove Cabinet 14 www sureheat com 200176 01A INSTALLATION CHECKING GAS CONNECTIONS WARNING Testall gas piping and connections for leaks after installing or servicing Correct all leaks at once WARNING Never usean open flame to check for a leak Apply a noncorrosive leak detection fluid to all joints If bubbles form there is a leak Correct all leaks at once PRESSURE TESTING GAS SUPPLY PIPING SYSTEM Test Pressures In Excess Of 1 2 PSIG 3 5 kPa 1 200176 01A Disconnect heater with its appliance main gas valve control valve and equipment shutoff valve from gas supply pi
34. s If found clean burner see Care and Maintenance page 21 Gas odor during com bustion 1 Foreign matter between control valve and burner Gas leak See Warning Statement at top of page 23 1 Take apart gas tubing and Locate and correct all leaks remove foreign matter see Checking Gas Connec tions page 15 Slight smoke or odor dur ing initial operation Residues from manufactur ing process Problem will stop after a few hours of operation Heater produces a whis tling noise when burner is lit 0 Turning control knob to high 5 position when burner is cold Air in gas line Air passageways on heater are blocked Dirty or partially clogged burner orifice Turn control knob to low 1 Operate burner until air is position and let warm up for a minute removed from line Have gas line checked by local gas supplier Observe minimum installa tion clearances Figure 4 page 9 Clean burner see Care and Maintenance page 21 or replace burner orifice 200176 01A www sureheat com 25 TROUBLESHOOTING Problem Possible Cause Corrective Action Heater produces a click ing ticking noise just after burner is lit or shut off Metal is expanding while heating or contracting while cooling This is common with most heaters If noise is exces sive contact qualified ser vice
35. sary openings like louvered slots A WARNING Never modify or cover the louvered slots on the front of the firebox Built in installation of this fireplace involves installing fireplace into a framed in enclosure This makes the front of the fireplace flush with wall If installing a built in mantel above the fireplace you must follow the clearances shown in Figure 7 NOTICE Surface temperatures of adjacent walls and mantels be come hotduring operation Walls and mantels above the fireplace may become hot to the touch If installed properly these tem peratures meet the requirement of the national product standard Follow all minimum clearances shown inthis manual see Figure 4 page 9 and Figure 8 1 Frame in rough opening Use dimensions shown in Figure 9 for the rough opening If installing in a corner use dimensions shown in Figure 10 page 12 for the rough opening The height is 19 which is the same as the wall opening above 2 Carefully set fireplace in front of rough opening with back of fireplace inside wall opening 1 4 Clearance to Facia gt 3 8 Clearance to Sides Back and Top haz 15 5J 16 Figure 7 Clearance to Combustibles 28 Safe Zone 1 3 4 Slope To Factor Ceiling 15 979 Figure 9 Rough Opening for Wall Installation 200176 01A www sureheat com 11 INSTALLATION 3 Attach gas
36. supplier for repairs Until repairs are made light pilot with match To light pilot with match see Manual Lighting Procedure page 19 Keep control knob pressed in for 30 sec onds after lighting pilot After 30 seconds release control knob Note If pilot goes out repeat steps 3 through 7 This heater has a safety inter lock system Wait one 1 minute before lighting pilot again 9 Turn control knob counterclockwise N to desired heating level The main burner should light Set control knob to any heat few hours 1 STOP Read the safety information on page 17 2 Unscrew ignitor cap and install a AAA bat level between HI and LO 5 and 1 tery with the pointing out Replace cap 3 Make sure equipment shutoff valve is fully A CAUTION Do not try to ad open just heating levels by using the 4 Turn control knob clockwise to the equipment shutoff valve OFF position 5 Wait five 5 minutes to clear out any gas Then smell for gas around heater and near the floor If you smell gas STOP Follow B in the safety information above If you do not smell gas go to the next step 6 Turn control knob counterclockwise N to the PILOT position Press in control knob for five 5 seconds see Figure 23 Note The first time that the heater is oper ated after connecting the gas supply the control knob should be pressed for about thirty 30 seconds This will allow air to bleed from the gas system Ifpilot
37. t cool before servicing Only a qualified service person should service and repair heater Operating heater above elevations of 4 500 feet could cause pilot outage To prevent performance problems do not use propane LP fuel tank of less than 100 Ibs capacity Do not use this heater as a wood burning heater Use only the logs provided with the heater Do not operate heater if any log is broken Do not operate heater if any log is chipped dime sized or larger To prevent sooting follow the instructions in Care and Maintenance see page 21 Do not add extra logs or ornaments such as pine cones vermiculite or rock wool Using these added items can cause soot ing Do not add lava rock around base Rock and debris could fall into the control area of heater After servicing always replace screen before operating heater This heater is designed to be smokeless If logs ever appear to smoke turn off heater and call a qualified service person Note During initial operation slight smok ing could occur due to log curing and the heater burning manufacturing residues o VI QUALIFIED INSTALLING AGENCY Only a qualified agency should install and replace gas piping gas utilization equipment r accessories and repair and equipment ser icing The term qualified agency means any individual firm corporation or company that e ither in person or through a representative is engaged in and is responsible for
38. the areain which the heater may be operated is smaller than that defined as an unconfined space or if the building is of unusually tight construction provide adequate combustion and ventilation air by one of the methods described in the National Fuel Gas Code ANSI Z223 1 NFPA 54 the In ternational Fuel Gas Code or applicable local codes www sureheat com AIR FOR COMBUSTION AND VENTILATION VENTILATION AIR Ventilation Air From Inside Building This fresh air would come from an adjoining unconfined space When ventilating to an adjoining unconfined space you must provide two permanent openings one within 12 of the ceiling and one within 12 of the floor on the wall connecting the two spaces see options 1 and 2 Figure 2 You can also remove door into adjoining room see option 3 Figure 2 Follow the National Fuel Gas Code ANSI Z223 1 NFPA 54 Air for Combustion and Ventilation for required size of ventilation grills or ducts N SS ss SS S IT Al MM Ventilation Grills into Or Adjoining Remove Room Door into Option 1 Adjoining k Room Option 3 N o Ventilation Grills Into Adjoining Room Option 2 Figure 2 Ventilation Air from Inside Building 8 www sureheat com Ventilation Air From Outdoors Provide extra fresh air by using ventilation grills or ducts You must provide two perma nent openings one within 12 of the ceiling and one
39. to test gauge connection Purchase the optional CSA design certified equipment shutoff valve from your dealer Typical Inlet Pipe Diameters Use 3 8 black iron pipe or greater Installa tion must include an equipment shutoff valve union and plugged 1 8 NPT tap Locate NPT tap within reach for test gauge hook up NPT tap must be upstream from heater see Figure 12 page 14 IMPORTANT Install an equipment shutoff valve in an accessible location The equip ment shutoff valve is for turning on or shutting off the gas to the appliance For propane LP installations apply pipe joint sealant lightly to male threads This will prevent excess sealant from going into pipe Excess sealant in pipe could result in clogged heater valves 200176 01A www sureheat com 13 INSTALLATION The installer must supply an external regula tor The external regulator will reduce incom ing gas pressure You must reduce incoming gas pressure to between 11 and 14 of water If you do not reduce incoming gas pressure heater regulator damage could occur Install external regulator with the vent pointing down as shown in Figure 13 Pointing the vent down Install sediment trap in supply line as shown in Figure 12 Place sediment trap where it is within reach for cleaning Place sediment trap where trapped matter is not likely to freeze A sediment trap traps moisture and contami nants This keeps them from going into heater controls If sediment t
40. use with this heater WARNING Due to high tem peratures the appliance should be located out of traffic and away from furniture and draperies CARBON MONOXIDE POISONING Early signs of carbon monoxide poisoning resemble the flu with headaches dizziness or nausea If you have these signs the heater may not be working properly Get fresh air at once Have heater serviced Some people are more af fected by carbon monoxide than others These include pregnant women people with heart or lung disease or anemia those under the influ ence of alcohol and those at high altitudes NATURAL AND PROPANEILP GAS Natural and Propane LP gas are odorless An odor making agent is added to the gas The odor helps you detect a gas leak However the odor added to the gas can fade Gas may be present even though no odor exists A WARNING Clothing or other flammable material should not be placed on or near the appli ance Never place any objects in the heater Ay WARNING Heater becomes very hot when running Keep children and adults away from hot surfaces to avoid burns or clothing ignition Fireplace will remain hot for a time after shut down Allow surfaces to cool before touching WARNING Any change to this heater or its controls can be dangerous 200176 01A www sureheat com 3 SAFETY 1 Do not place Propane LP supply tank s A WARNING You must operate this heater with screen in pl
41. within 12 of the floor Connect these items directly to the outdoors or spaces open to the outdoors These spaces include attics and crawl spaces Follow the National Fuel Gas Code ANSI Z223 1 NFPA 54 Air for Combustion and Ventilation for required size of ventilation grills or ducts IMPORTANT Do not provide openings for inlet or outlet air into attic if attic has a thermostat controlled power vent Heated air entering the attic will activate the power vent Rework worksheet adding the space of the adjoining unconfined space The combined spaces must have enough fresh air to supply all appliances in both spaces Outlet venblatee Air N Outlet To Attic Inlet Air il Ventilated Inlet Air EER Figure 3 Ventilation Air from Outdoors 200176 01A INSTALLATION NOTICE This heater is intended for use as supplemental heat Use this heater along with your primary heating system Do not install this heater as your pri mary heat source If you have a central heating system you may run systems circulating blower while using heater This will help circulate the heat throughout the house In the event of a power outage you can use this heater as your primary heat source IMPORTANT Vent free heaters add moisture to the air Although this is beneficial installing heater in rooms without enough ventilation air may cause mildew to form too much moisture S 7
42. www sureheat com a Installing testing or replacing gas piping or b Connecting installing testing repairing or servicing equipment that is experienced in such work that is familiar with all precau tions required and that has complied with all the requirement of the authority having jurisdiction 200176 01A SPECIFICATIONS Gas Type Natural Gas Propane Gas Maximum Input Rating 15 000 Btu Hr 15 000 Btu Hr Minimum Input Rating 7 000 Btu Hr 11 000 Btu Hr Pressure Regulator Setting Inlet Gas Pressure inches of water Ignition 4 W C 9 W C Max 9 Max 14 Min 5 Min 11 Electronic Fireplace Dimensions WxHxD 28 x 36 x 12 3 e Carton Dimensions WxHxD 37 96 x 29 5 x 19 he Fireplace Weight 100 Ibs Shipping Weight 115 Ibs For purposes of input adjustment PRODUCT FEATURES SAFETY PILOT This heater has a pilot with an Oxygen Deple tion Sensing ODS safety shutoff system The ODS pilot shuts off the heater if there is not enough fresh air PIEZO IGNITION SYSTEM This heater is equipped with an electronic piezo control system This system requires one AAA battery provided THERMOSTATIC CONTROL The control automatically cycles the burner on and off to maintain a desired room temperature 2 GAS OPTIONS AVAILABLE Your heater is equipped to operate on either Propane LP or Natural gas The heater is shipped from the factory ready for connect ing to
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