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3Com 3102 User's Manual

1. Group mailboxes a Phantom or personal mailboxes m Time of Day Service Modes See your administrator for details m Status of ACD Hunt and Calling Group lines The four Feature buttons are preprogrammed for the most common features needed by a receptionist Transfer Transfer to Voicemail Park and Hold The Shift button does not affect the operation of the Feature buttons Your administrator can change the features assigned to each button using the NBX NetSet utility Figure 9 and the text that follows it describe the features on the 3Com 3105 Attendant Console Figure 10 and the text that follows it describe the 3Com 1105 Attendant Console 3Com Attendant Console 115 Figure 9 3Com 3105 Attendant Console 5 OODOUOOUGO QQODOGOUDOCO OQUUGDQOQUOOOO LU QD D NM OOOOOOOOO DODOQOTIOO NOR 8 Hold button Places a caller on hold 2 Transfer button Enables you to send a call to another telephone 3 Direct Mail Transfer button Allows you to send a caller directly to another user s voice mailbox or phantom mailbox Call Park button Places a call in a holding pattern so that it can be retrieved from any other telephone on the system Labels You can print labels for your Attendant Console using the LabelMaker utility in the NBX NetSet utility or on the NBX Resource Pack CD Label cover tabs Allow you to unsnap the plastic cover to insert labels Access buttons A l
2. Table 7 Default Call Park Extension Numbers System Default Extension Numbers 4 digit dial plan 6000 6099 3 digit dial plan 601 609 If the call is not answered within 5 minutes default after it is parked it rings again at the original telephone Your administrator can modify the length of this waiting period To park a call While you are on a call press Feature 444 Or press the Access button assigned to Call Park Dial a Call Park extension from the list shown in Table 7 or the list of extensions at your location 94 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM If you select a Call Park extension that is already in use Park Cancelled appears on the display panel on your 3Com Telephone and the call rings back to your telephone Try another Call Park extension To notify another user about the parked call a From 3Com Business Telephones select an Access button that is assigned for placing telephone calls and dial the user s extension or use the paging feature See Paging next for details To retrieve a parked call Pick up the handset of any telephone on the system Dial the Call Park extension that was assigned to the call Paging Paging is the general term used to describe the act of broadcasting a voice message through audio speakers You can m Page all extensions with speakers on the system This method uses default codes in Table 8 m Page a subset of all extensions on the syste
3. a Enter a pager number Do not use parentheses hyphens or spaces Ask your administrator if you need to include the area code and any other digits that your system needs to dial an outside number such as 9 8 1 or O After you receive the pager message you call in to your voice mailbox to listen to your messages a Inthe Numeric Page field indicate what you want the pager to display Enter a series of digits such as your telephone extension number m f you selected VoiceMail for Method in step 4 a Enter the telephone number at which you want to be notified Do not use parentheses hyphens or spaces Ask your administrator if you need to include the area code and all other digits that your system needs to dial an outside number such as 9 8 1 or O When you choose to be notified by voice mail the NBX system calls the number that you enter in this field When you answer the call the system announces the new voice message and allows you to follow the prompts to access your voice mailbox and listen to and delete any of your messages 70 CHAPTER 6 PERSONALIZING YOUR TELEPHONE 10 m If you selected EMail for Method in step 4 a Enter the e mail address at which you want to be notified You can use different e mail addresses for different Attempts When you choose to be notified by e mail message the NBX system sends you an e mail message for each voice mail message that you receive The voice message may be attached t
4. In a blind transfer you transfer the call without notifying the recipient While on a call press the Transfer button The system places the caller on hold and selects a new line 2 Dial the number to which you want to transfer the call 3 As soon as you hear a full ring press the Transfer button and hang up If you press the Transfer button too soon after you dial the number the transfer may not occur Direct Mail Transfer 59 Direct Mail Transfer p You can transfer a call directly into another user s voice mailbox The call does not ring on that user s telephone Calls transferred to a user s mailbox by means of Direct Mail Transfer are always directed into that user s voice mailbox even if the recipient has specified a different call coverage point On a 3Com Business Telephone While you are on a call press the Access button assigned to Direct Mail Transfer Dial the extension of the person to whose voice mailbox you want to transfer the call Hang up the handset Establishing a Conference Call You can establish a Conference Call with up to four parties including yourself You must be using a telephone on the NBX system to establish the call The other three parties can be any combination of internal and external parties Follow these steps Dial a call or receive a call from someone else Two parties are now on the call While on the call press the Conference button The system selects a n
5. gt Answering a Call STANDARD FEATURES This chapter describes standard features of the NBX Telephones It covers these topics m Answering a Call m Using the 3Com Telephone Display Panel a Dialing a Call a Forwarding Incoming Calls m Putting a Call on Hold wm Transferring a Call m Direct Mail Transfer m Establishing a Conference Call m Setting the Volume For help on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter To answer an incoming call pick up the handset If you are using a 3ComQ Business Telephone you can press the Speaker button If you have enabled Handsfree Active on Intercom you can simply speak to answer internal calls An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in NBX NetSet User Information Call Forward Default or Call Forward Override To specify the number of times that your telephone rings before the call is 48 CHAPTER 5 STANDARD FEATURES Caller ID Answering a Second Call 1 forwarded or to specify where you want the call to go see Forwarding Incoming Calls later in this chapter The display panel on your 3Com Telephone shows the name and extension of an internal caller For
6. m Pick up the handset and press Redial to dial the most recent number that you called OR m Use the Call Logs on the display panel to redial a recently missed answered or dialed call Forwarding Incoming Calls 51 Forwarding Incoming Calls Call Coverage Points Condition to Forward Calls Setting Call Forward from the Telephone You can choose when and where to forward unanswered incoming calls Unanswered calls that come in directly to your extension go to a call coverage point You can set different call coverage points for different conditions default no answer busy and all calls Unanswered calls that come to your telephone through ACD groups hunt groups and calling groups follow the call coverage path that your administrator sets up for the group See Automatic Call Distribution Groups Hunt Groups and Calling Groups in Chapter 7 When you specify call forwarding you specify the call coverage point and the condition under which to forward calls Your call coverage points are the destinations you forward your calls to when you do not answer They can be telephone extensions or external telephone numbers your voice mail box or an automated attendant You can choose when to forward calls m Default Forwards unanswered incoming calls to your default call coverage point after a specified number of rings if you have not specified another condition a Call Forward No Answer Forwards unanswered i
7. password Putting a Call on Hold in Chapter 5 Preventing Unauthorized Use of Your Telephone in Chapter 6 Message Waiting Indicator F 412 Using Message Waiting Indicator to to Phone Send Telephone in Chapter 7 Message Waiting Indicator F 413 Using Message Waiting Indicator to to Phone Cancel Telephone in Chapter 7 Table 9 NBX Feature Codes continued Feature Feature Code Using Feature Codes 111 See Message Waiting Indicator to Phone Retrieve Monitor Whisper Barge In F 414 F 425 Using Message Waiting Indicator to Telephone in Chapter 7 Supervisory Monitoring in Chapter 7 Password Set Initially F 434 new password repeat your new password Setting Up Your Password and Voice Mail for the First Time in Chapter 1 Password Change F 434 current password new password repeat your new password Setting Up Your Password and Voice Mail for the First Time in Chapter 1 Pulse to Tone Make or receive a call F 891 Bridged Extensions in Chapter 7 Redial F 401 Using the 3Com Telephone Display Panel in Chapter 5 Release F 111 Using a Headset in Chapter 6 Show Lists F 460 Displays lists for you to scroll through and select Speaker On Off F 104 Speak except 2101 and 3101 and listen witho
8. 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com the 3Com logo and NBX are registered trademarks of 3Com Corporation NBX NetSet and pcXset are trademarks of 3Com Corporation Other brand and product names may be registered trademarks or trademarks of their respective holders CONTENTS ABOUT THIS GUIDE How to Use This Guide 10 Conventions 10 Documentation 11 Comments on the Documentation 12 GETTI
9. Groups and Calling Groups Your administrator can establish formal and informal call centers so that incoming calls can be directed to several telephones that have been associated into automatic call distribution groups hunt groups or calling groups A call center is a general term that refers to any system that accepts incoming calls to a site and ensures that those calls are sent to the proper destination within the site The call center can be used for example as a help desk a reservations counter an information hotline or a customer service center If you do not answer calls that come in to your telephone m Through your extension go to the call coverage point that you have set up m Through an automatic call distribution group hunt group or calling group follow the call coverage path set up by the administrator for that group Automatic Call Distribution A WN Automatic Call Distribution Groups Hunt Groups and Calling Groups 85 Automatic Call Distribution ACD distributes calls to agents and queues the calls that have not been answered before a predetermined time expires The ACD also manages prerecorded announcements to callers manages individual ACD agents and groups of agents and provides database reports on both calls and agents Calls coming into ACD are distributed according to rules configured by the administrator An agent becomes available to receive ACD calls by logging in to the ACD group To l
10. Mailbox check box so that callers can leave messages again m f you are a teacher you can create a new personal greeting on the school s NBX system every day to explain homework assignments Students call in to the greeting only mailbox to get the homework information but cannot leave a message for you on this mailbox m If you are the administrator you can create a greeting only mailbox and use the personal greeting to post information for employees such as a notice that the offices are closed because of bad weather When you create the personal greeting remember to tell callers that they cannot leave messages in this voice mailbox For instructions on changing the personal greeting see Changing Your Name Announcement and Personal Greetings earlier in this chapter Other Kinds of Mailboxes 45 In addition to preventing a caller from leaving a message a greeting only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension i gt Avoid adding a greeting only mailbox to a personal voice mail group list Phantom Mailbox Group Mailbox A phantom mailbox does not have an actual telephone associated with it The administrator sets up a phantom mailbox Examples m f you are a sales representative who travels constantly for your organization and never comes into the office you still need a way to receive telephone messages Using your phantom mailbox y
11. P A system or both the zone and the P A system simultaneously Zone extensions are configured by the administrator To discover the page zone extensions on your system Log in to NBX NetSet gt Personal Information gt User Information gt Page Zones The NetSet utility lists the existing page zones and their extension numbers Click Details to list the members of each zone 96 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM p A WN A p You can view zone memberships only if the administrator authorizes you to do so To page a zone a P A system or both perform the following steps using your 3Com Telephone Pick up the handset Dial the appropriate extension to page the zone Speak the broadcast message into your handset Hang up 3Com Cordless Telephones 3Com Entry Telephones and analog telephones can initiate but cannot receive a zone page Configurable Operators How Configurable Operators Work p The Configurable Operators feature gives a caller who is directed to voice mail the option of going to another destination You can configure your own operators for those who call your extension if the administrator allows it and you can also use this feature as a caller to another device Following is a brief description of how the system directs a caller from your voice mail to operators that you designate If you do not answer a call the system invokes your voice mail The caller li
12. Plate 123 Attaching and Adjusting the Articulating Support Bracket 123 Attaching and Adjusting the Fixed Support Bracket 125 Low Profile and High Profile Positions 125 Wall Mount Position 126 Security Wall Mount Bracket 127 Moving Your Telephone 128 Swapping Telephones 128 Cleaning Your Telephone 128 Troubleshooting Problems 128 INDEX p p ABOUT THIS GUIDE This guide is intended for anyone using m 3Com Business Telephones m 3Com Attendant Consoles m NBX Complement Attendant Software It includes information about using the NBX Voice Mail system and the NBX NetSet administration utility for personal telephone settings Devices documented in this guide include m Telephones a 3Com 3102 Business Telephone a 3Com 2102 Business Telephone a 3Com 2102 IR Business Telephone a 3Com 1102 Business Telephone m Attendant Consoles 3Com 3105 Attendant Console 3Com 1105 Attendant Console a NBX Complement Attendant Software If the information in the release notes readme pdf on the NBX Resource Pack CD differs from the information in this guide follow the instructions in the release notes Analog telephones connected through the Analog Terminal Card or the Analog Terminal Adapter can use most of the features described in this book See the NBX Feature Codes Guide for Analog Telephones in the NBX NetSet utility 10 ABOUT THIS GUIDE How to Use Table 1 shows where to look for specific information in this g
13. and press Feature 889 The display panel on your 3Com Telephone shows CLIR ALL on Dial the number that you want to call The NBX system does not send caller ID information on this call or any future calls until you disable this feature To disable CLIR All Pick up the handset Press Feature 889 again CLIR ALL off appears briefly in the display panel and then disappears when you hang up the handset To view your current CLIR All setting log in to NBX NetSet gt User Information Feature Settings Call Pickup Directed Call Pickup on a Specific Telephone A WN A Call Pickup 83 CLIR for Next External Call Only To enable CLIR for only the next call from your telephone Pick up the handset Press Feature 890 The telephone display panel shows CLIR NEXT on Dial the number that you want to call When you disconnect the call the CLIR feature is no longer in effect CLIR NEXT on disappears from the display panel If you hang up the handset without making a call the CLIR NEXT feature remains active and will apply to the next external call that you make If you are unsure about whether CLIR NEXT is active pick up the handset press Feature 890 and read the status message in the display panel of your telephone Use the Call Pickup feature to answer a call that is ringing on another telephone This feature is best arranged in advance when you and another user know that it would be convenient or necessary to answe
14. area code Do not use spaces hyphens commas or other nonnumeric characters In the Account Code box type an account code if it is required or useful for calls to this destination In the Comment text box type a brief description usually a name that corresponds to the number After you have made all of your changes to the personal speed dials click Apply and then dick Close 66 CHAPTER 6 PERSONALIZING YOUR TELEPHONE gt System wide Speed Dials pb Special Case One Touch Speed Dials To use a personal speed dial Pick up the handset Or you can press the Speaker button Press the Feature button plus the 3 digit personal speed dial code for the number that you want to call Or scroll to Personal Speed Dials on the display panel press Slct scroll to the number that you want to dial and press Slct again If you dial a speed dial code that has no number assigned to it the display panel on your telephone shows the message No number stored The administrator can set up to 100 system wide speed dials using ID numbers 700 through 799 for numbers that are dialed frequently by many internal users You can view the system wide speed dial list through the NBX NetSet utility Or you can view and dial from it using the telephone display panel You can ask the administrator to map a system wide speed dial ID number to one of the Access buttons on your telephone See Special Case One Touch Speed Dials next
15. broadcast incoming paging messages over the speaker wm f your telephone is part of a call pickup group no other telephone in the pickup group can retrieve a call that comes directly in to your telephone The incoming call goes immediately to the call coverage point voice mail auto attendant or other extension m f your telephone is part of an ACD group a hunt group or a calling group incoming calls to the group ring on your telephone Calls coming in directly to your telephone not directed to the group do not ring on your telephone To prevent every call from ringing you must enable Do Not Disturb and also log out of the group To enable and disable Do Not Disturb using the feature code Pick up the handset and press Feature 446 Hang up Your telephone is now in Do Not Disturb mode The display panel on a 3Com Telephone shows DO NOT DISTURB 74 CHAPTER 6 PERSONALIZING YOUR TELEPHONE Preventing Unauthorized Use of Your Telephone Telephone Locking 3 To disable Do Not Disturb mode repeat steps 1 and 2 The DO NOT pb 1 DISTURB message disappears from the display panel To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk log in to NBX NetSet gt User Information gt Feature Settings To prevent others from dialing long distance or other unauthorized calls from your telephone permanently ask your administrator to adjust the call permissi
16. call in the same way that you do from your own 3Com Telephone When you use Class of Service CoS Override any reports that are generated on the NBX system indicate that the CoS features of your own 3Com Telephone were applied temporarily to the telephone on which you made the call 76 CHAPTER 6 PERSONALIZING YOUR TELEPHONE Using a Headset With the 3Com Manager s Telephone and 3Com 3102 Business Telephone p General Headset Instructions pb You can use a headset that has a microphone with any telephone on an NBX system m For how to use a typical headset and amplifier with 3Com Telephones other than the 3Com Manager s Telephone or 3102 Business Telephone see General Headset Instructions later in this section m For how to connect and use a headset with the 3Com Manager s Telephone and 3102 Business Telephone read the next section The 3Com Manager s Telephone and 3Com 3102 Business Telephone have a headset jack located on the underside of the telephone on the left side To prepare the headset for all calls on the 3Com Manager s Telephone and 3102 Business Telephone Plug the headset connector into the headset jack on the underside of the telephone See Figure 12 in Appendix A for the location of the jack Press the Headset button By default this is the Access button just below the ce Program button at the top right corner of the telephone Verify that the indicator light beside the Headset button
17. choice for the Number of rings before forwarding a call 3 Select a call coverage point m f you select Forward to voicemail box the caller can leave a message m f you select Forward phone number enter that extension or external phone number in the box The number that you choose may be limited by your call permissions To view your permissions see NBX NetSet gt User Information gt Call Permissions Forwarding Incoming Calls 55 The check box below Forward phone number specifies where you want to forward calls that are not answered at the internal extension that you specified as the Forward phone number If you check the box calls that are unanswered at the number you forward them to are passed on to your choice of a User Voicemail Your voicemail box Default Menu The default automated attendant usually extension 500 Voicemail The default system voicemail usually extension 501 If you leave the box unchecked calls that are unanswered at the number you forward them to are passed on to the destination specified for that number This setting can result in having your calls forwarded to another person s voicemail or to a loop of forwarding where the call is never answered If you select Automated Attendant you can choose to forward calls to your choice of Default Menu The default automated attendant usually extension 500 Voicemail The default system voicemail usually extension 5
18. handset cord into the headset amplifier For headset calls Lift the handset off the telephone and leave it off Use the headset microphone and earphones Even when the headset is plugged into the amplifier you must remove the handset from the cradle to use the headset For handset calls Press the button on the headset amplifier that turns the headset off pick up the handset and speak into it To manage calls when you are using the headset Put the headset on When a call comes in m f the handset is on hook pick it up set it on your desk and begin to speak m If the handset is off hook press the System Appearance button beside the flashing light To end a call when you are using a headset a Ona3Com Business Telephone press the Release button depress the hook switch or hang up the handset Certain brands of headsets enter a power saving mode that prevents the telephone from ringing for one or more calls when both of these circumstances are true m The headset amplifier buttons for Mute and On are both set to On m The handset is off the phone for a long time for instance overnight 78 CHAPTER 6 PERSONALIZING YOUR TELEPHONE Using Hands Free Active on Intercom It may take a few minutes for your headset to return from the power saving mode to the active mode when calls first come in so your telephone may not ring until the headset has returned to active mode and you may miss a call If you plan to not u
19. source see the packing sheet that comes with the device wm The following device support brackets have built in strain relief clamps 3101 3102 3103 3105 and 3100 Installing the 3102 Telephone Label Plate Attaching and Adjusting the Articulating Support Bracket The 3Com 3102 Business Telephone has a label plate with localized button labels that you must install Once you snap the plate onto the telephone you cannot remove it To install the plate slip the tabs along the top edge of the plate into the slots on the telephone and then press firmly along the bottom edge of the plate until you feel it snap into place Figure 13 3Com 3102 Label Plate 5 L L3 DooDoo SPEAKER HOLD REDIAL coNrERENCE TRANSFER The articulating support bracket is common to the following devices m 3Com 3105 Attendant Console m 3Com 3102 Business Telephone Figure 14 Figure 15 and Figure 16 show the 3Com 3102 Business Telephone The instructions apply to all of these devices 124 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE Figure 14 Attaching the Support Bracket Bracket 2 Mounting supports 3 Cable management clamps To attach the support bracket snap the bracket into the mounting supports on the bottom of the telephone After you connect the cables to the phone press the cables into the cable management clamps on the stand Figure 15 Adjusting the Support Bracket 1 Lock tab To adjust the support
20. that can be dialed from your telephone The administrator can configure these permissions to change depending on the time of day For example your administrator can prevent long distance calls from being dialed from your telephone outside of business hours To view your current call permissions log in to NBX NetSet User Information Call Permissions Class of Service Override Ui A WN The Class of Service Override feature allows you to apply the features of your own 3Com Telephone temporarily to another 3Com Telephone on the same local network Example m The telephone in your organization s conference room is configured so that long distance telephone calls cannot be dialed from it You may however need to place a long distance call during a meeting Using the Class of Service Override feature you can apply the features of your own telephone to the conference room telephone for one call only and dial the call assuming that your Call Permissions allow you to make long distance calls from your own telephone If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions To activate the one call only Class of Service Override from a 3Com Telephone Pick up the handset Press Feature 433 Dial your telephone extension and press Dial your voice mailbox password and press When you hear the dial tone you can dial the
21. turns on To answer a call when you are using the headset Put the headset on When a call comes in press the System Appearance button beside the flashing light You are connected to the call The handset can be either on hook or off hook To end a call when you are using the headset press the Release button on the telephone By default the Release button is located at the bottom of the right column of Access buttons To configure a 3102 Business Telephone to ring through the headset and not on the telephone set the ringer tone to Silent Ring See Ringer Tones on page 64 For 3Com Telephones other than the 3Com Managers Telephone or 3102 Business Telephone follow these instructions You may need to modify some of these instructions for some headsets or amplifiers See the instructions that come with your equipment Returning to the Headset After a Long Delay Using a Headset 77 To prepare a headset for all calls Insert the cord for the headset amplifier into the handset cord receptacle on the underside of the telephone 2 Insert the cord for the telephone handset into the headset amplifier 3 Put on the headset 4 Pick up the telephone handset and set it on your desk To prepare a headset so that you can choose either the handset or the headset for each call Insert the cord for the headset amplifier into the handset cord receptacle on the underside of the telephone Insert both the headset cord and the
22. voice mailbox is full and someone tries to leave you a voice mail message the NBX system does not send you an e mail notification Off Site Notification 71 m When you activate the Telephone Locking feature on your telephone the NBX system sends you off site notification messages only if the notification number for example your pager number is a toll free telephone number See Telephone Locking later in this chapter Notice Behaviors These tables explain how the cycle of notice behaviors depends on the method that you select for the first attempt See the definitions as well as Resetting the Off Site Notification Cycle m If you specify EMail for the first attempt Attempt Method Notice Behavior 1 E mail m You receive an e mail notice for each voice message m Each e mail notice contains information about the voice message like time of receipt and the number that called and the voice message is attached as a WAV file and then you configure attempt 2through5as E mail a You receive an additional e mail notice for each voice message ma The second e mail notice contains no information about the voice message like time of receipt and the number that called and no WAV file attachment 2through5as Pager wm You receive a pager call for each voice message 2through 5as VoiceMail You receive a telephone call for each voice message Follow the prompts to log in and listen to messages or log in to
23. 01 If you select Disconnect no coverage the system disconnects an incoming call if it is not answered after the specified number of rings Click Apply and then click OK Override To set the call forward override Log in to NBX NetSet User Information Call Forward Override Select your call forward conditions If you select Call Forward All calls will not ring at all on your extension and will be immediately forwarded to the extension or external phone number you specify in the box 56 CHAPTER 5 STANDARD FEATURES Call Forward Precedence If you select the next button you can select either or both of the following conditions If you select Call Forward Busy calls will not ring at all when all of your lines are busy and will be immediately forwarded to the extension or external phone number you specify in the box If you select Call Forward No Answer calls ring the number of times you specify in the rings box If they are not answered then they will be forwarded to the extension or external phone number you specify in the box If you select No action call forwarding follows the specifications of the Call Forward Default page 3 Click Apply and then click OK Five features can interact to affect call forwarding Forward to Mail Call Forward No Answer Call Forward Busy Call Forward All and Do Not Disturb If they are enabled at the same time the NBX system determines precedence which call forwardi
24. 2 BUSINESS TELEPHONE Figure 1 3Com 3102 Business Telephone 1 N 3 4 5 ee oo OO 0 Of O 5 d5W lo O4 O G6 G4 o to p E i 6 9 q D Og bC 2 y Qe Od O ara O4 PO F sar N 14 113 112 11 10 9 8 17 16 15 1 Soft buttons Allow you to select items that are displayed in the telephone display panel See Using the 3Com Telephone Display Panel in Chapter 5 The buttons from left to right are m Slct Select m Back returns you to the next higher level in the menu m Exit leaves the display panel menus 2 Message Waiting Indicator MWI When lit indicates that you have one or more new voice mail messages in your voice mailbox Also this indicator flashes when your telephone rings 3 Display panel Displays telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view these items m Logs of your recent missed answered and dialed calls m A directory of people s names in your organization m Personal speed dial numbers Telephone Buttons and Controls 21 m System wide speed dial numbers wm Call forward setting for all calls Scroll buttons Up Down Left Right Allow you to scroll through the items in the telephone display panel See Using the 3Com Telephone Display Panel in Chapt
25. Agent or Barge In 92 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Barge In pb Change Agent Barge In allows a supervisor to speak to both the agent and customer during a monitored call The administrator configures the NBX system to specify whether a tone audible to the agent and customer is played when the supervisor enables Barge In To use Whisper or Barge In a supervisor must first be monitoring the call To barge in to a call Monitor the ACD or Hunt Group call Press the soft button to select Barge In from the display panel wm Barge In is enabled for you either silently or with a tone announcing the change depending on system configuration m Your display panel now provides options to Monitor Change Agent or Whisper While supervisory monitoring is enabled on a call a supervisor can change the agent being monitored To monitor a different agent in the same ACD or Hunt Group Monitor the ACD or Hunt Group call Press the soft button to select Change Agent The display panel prompts you for the extension number of the agent 3 Enter the extension number of the agent and select OK or press Interactions m You begin to monitor the call either silently or with a tone announcing the call to the agent depending on system configuration m Your display panel now provides options to Whisper Change Agent or Barge In m Asupervisor can monitor a call put it on hold and monitor a second call A
26. Business Telephones 27 3102 Business Telephone 21 security passwords 32 33 preventing unauthorized outbound calls 74 telephone line on multiple telephones 79 wall mount bracket 1102 2102 2102 IR 127 Sending messages 39 shared telephone lines bridged extensions 102 delayed ringing 103 hunt groups 84 Shift button 1105 Attendant Console 116 3105 Attendant Console 116 show lists feature code 111 silent monitor 90 silent ring 64 Simultaneous Paging dial code 95 site codes 101 soft buttons 1102 2102 and 2102 IR Business Telephones 27 3102 Business Telephone 20 software Complement Attendant CAS 118 sound volume 1102 2102 and 2102 IR Business Telephone 27 3102 Business Telephone 22 Speaker button 1102 2102 and 2102 IR Business Telephones 27 3102 Business Telephone 21 speaker phone 1102 2102 and 2102 IR Business Telephones 27 3102 Business Telephone 21 feature code 111 problems with 129 using 50 volume 61 speed dials 64 One Touch 66 personal speed dial numbers 65 printing lists of 67 problems with 130 system wide speed dial numbers 66 supervisory monitoring 90 supervisor 90 support bracket 1102 2102 2102 IR security wall mount 127 3102 attaching 123 support brackets 1105 attaching 125 3105 attaching 123 system voice mail groups 40 T tabs Complement Attendant Software CAS screens 118 telephone line on multiple telephones security 79 telephone maintenance 121 telephone number for off site notif
27. CAN 300M NBX Business Telephone Guide NBX Networked Telephony Solutions System Release 5 0 Part Number 900 0210 01 Published April 2005 http www 3com com 3Com Corporation 350 Campus Drive Marlborough MA 01752 3064 Copyright 1998 2005 3Com Corporation All Rights Reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time If there is any software on removable media described in this documentation it is furnished under a license agreement included with the product as a separate document in the hardcopy documentation or on the removable media in a directory file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact
28. Call 1 1 This section describes standard dialing features For information on dialing from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility To dial an internal call Pick up the handset On 3Com Business Telephones you can press the Speaker button You hear the dial tone If necessary select an internal line Dial the person s 3 digit or 4 digit extension Or use the display panel to find and dial the name of the person whom you want to call in the user directory call logs or a speed dial list When you are finished hang up the handset If you pressed the Speaker button press it again to end the call For details about placing calls to remote or branch offices see Dialing a Call to a Remote Office in Chapter 7 To dial an external call Pick up the handset On 3Com Business Telephones you can press the Speaker button You hear the dial tone If necessary dial 9 8 or whatever to access an external line If one of the Access buttons is configured to access an external line directly you can press that button Dial the number Or use the display panel on a 3Com Telephone to scroll to a missed answered or dialed number or a personal or system wide speed dial number If you have programmed one of the One Touch buttons press that button When you finish speaking hang up the handset If you pressed the Speaker button press it again to end the call On a 3Com Business Telephone
29. D Starting the NBX NetSet Utility gt To use the NBX NetSet utility you need a computer that is connected to your local area network LAN and that has a web browser You do not need Internet access To start the NBX NetSet utility Ask your administrator for the IP address or DNS host name for your NBX system In the web browser on your computer Microsoft Internet Explorer version 5 5 or later is optimal enter the IP address or DNS host name in the Address field and then press Enter The NBX NetSet utility login screen appears You cannot log in to the NBX NetSet utility until you establish your password through your teleohone using NBX voice prompts or the Feature Code sequence See Table 4 earlier in this chapter 2 Click User to log in as a user The password dialog box appears 3 Type your NBX NetSet utility user identification always your 3 digit or Navigation and Shortcut Icons in the NBX NetSet Utility 4 digit telephone extension and your NBX NetSet utility password and then click OK The icons at the lower right of any Personal Settings window allow you or your administrator to navigate to the following features Table 5 Navigation Icons Icon Action Where You Go Back m For the User goes to the main NBX NetSet utility login el dialog box For the Administrator goes to the NBX NetSet utility main menu window 6 Help Help for the fields and procedures related to the screen Click the ic
30. ENDANT CONSOLES Complement Attendant Software The Complement Attendant Software is an optional component which requires a license On your personal computer the Complement Attendant Software displays your telephone directory in a series of tabs Each tab sorts the directory by a different type of information for example by last name by department or by extension When you answer a call using the Complement Attendant Software you can select a user from the directory and transfer the call to that user Table 10 describes the main elements of the Complement Attendant Software screens Table 10 Elements of the Complement Attendant Screens Field Purpose Display Panel Displays Caller ID information name and extension number the status of a call and the duration of the call The number of calls displayed depends on the number of access lines that you have specified in your general settings Find Phone Display Provides the extension number and name of the person selected in the directory Clear Button Cancels previous criteria Extension Tab Sorts the data in the directory by listing the extension numbers in ascending order First Tab Sorts the list of users in alphabetical order by first name Last Tab Sorts the list of users in alphabetical order by last name Department Tab Sorts the directory by the user department Hidden Tab Hides entries in the NBX directory that you do not want to appea
31. NG STARTED Setting Up Your Password and Voice Mail for the First Time 13 NBX NetSet Utility 15 Starting the NBX NetSet Utility 16 Navigation and Shortcut Icons in the NBX NetSet Utility 16 Quick Reference Guides 17 3CoM 3102 BUSINESS TELEPHONE Telephone Buttons and Controls 19 Programmable Access Buttons 22 Status Lights for System Appearance Buttons 24 3CoM 1102 2102 AND 2102 IR BUSINESS TELEPHONES Telephone Buttons and Controls 25 Programmable Access Buttons 28 Status Lights for System Appearance Buttons 30 NBX MESSAGING NBX Messaging Components 31 Important Considerations 32 Changing Your Password 32 Security Tips 33 Changing Your Name Announcement and Personal Greetings 33 Listening to NBX Messages 34 Message Indicators 34 Listening from Your Computer 35 Listening from Your 3Com Telephone 35 Listening from Any Internal 3Com Telephone 35 Listening from an External Location 35 Managing Your Messages 36 Information About Your Messages 37 Replying to a Message 37 Forwarding a Message 38 Creating and Sending a Message 39 Using Voice Mail Group Lists 40 Viewing System Groups 40 Creating Personal Groups 40 Modifying or Deleting Personal Groups 41 Marking a Message as Private or Urgent 43 Other Ways to Manage Your Voice Mail Messages 44 Other Kinds of Mailboxes 44 Greeting Only Mailbox 44 Phantom Mailbox 45 Group Mailbox 45 STANDARD FEATURES Answering a Call 47 CallerID 48 Answering a Second Call 48 Usi
32. TMF dialing To change from pulse dialing to DTMF during a call Press Feature 891 Your connection is switched from pulse to tone DTMF for the remainder of the call When you hang up the port you were using on the Analog Line Card reverts to pulse dialing mode Your administrator can map a button on your telephone so that you can press the button to change from pulse dialing to DTMF during a call When you hang up the port that you were using on the Analog Line Card reverts to pulse dialing mode You can configure a personal speed dial in the NBX NetSet utility to dial a number in pulse dial mode and then to switch to DTMF Use the left angle bracket character in the NBX NetSet utility as the command to switch to DTMF mode You can also include the digits that you want the system to dial after it switches to DTMF The system dials any digits after the using DTMF tones When you hang up the port that you were using on the Analog Line Card reverts to pulse dialing mode For additional information about programming speed dials see Personal Speed Dials in Chapter 6 Additional Applications 105 Additional Applications These software applications are available on the NBX Resource Pack CD NBX Call Reports NBX TAPI Service Provider NBXTSP NBX Desktop Call Assistant Complement Attendant Software Palm Dialer pcXset M Soft Telephone NBX Media Driver Applications with a have been tested with Windo
33. To use a system wide speed dial Pick up the handset Or you can press the Speaker button Press the Feature button plus the 3 digit system wide speed dial ID code for the number that you want to call Or scroll to System Speed Dials on the display panel press Slct scroll to the number that you want to dial and press Slct again If you dial a speed dial code that has no number assigned to it the display panel on your telephone shows the message No number stored One Touch speed dials use Access buttons In most circumstances your administrator designates 3 Access buttons as extension lines to manage incoming and outgoing telephone calls m 3Com 3102 Business Telephone See item 1 in Figure 2 in Chapter 2 m 3Com 1102 2102 and 2102 IR Business Telephones See item 8 in Figure 4 in Chapter 3 Printing Speed Dial Lists Speed Dials 67 Any of the remaining buttons that the administrator has not mapped to a feature or system wide speed dial is available for a One Touch speed dial Use either the One Touch or the Personal speed dial screen to assign or change the One Touch speed dial numbers on your telephone If you make a change in one screen it appears in the other screen See Personal Speed Dials or follow these steps for the One Touch screen To add or change a One Touch speed dial on an available Access button Log in to NBX NetSet Speed Dials One Touch Any box that has an asterisk in the margin is a
34. Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of N data or potential damage to an application System device or network Warning Information that alerts you to potential personal injury Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users installers and administrators maximize the full potential of the system The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications When you log in to the NBX NetSet utility as a user you can view the PDF versions of the NBX Telephone Guides and NBX Feature Codes Guide by clicking the icons at the bottom of the screen You can view the Quick Reference Guide for your telephone by clicking the Telephone Quick Reference button The NBX NetSet utility also includes a searchable Help system with Help buttons on each screen An administrator who logs in can also see the NBX Installation Guide and the NBX Administrator s Guide 12 ABOUT THIS GUIDE Comments on the Documentation p Your suggestions are important to us They help us to make the NBX documentation more useful to you Please send your e mail comments about this guide or any of the 3Com NBX documentation and Help systems to Voice TechComm Comments 3com com Include the following information with your comm
35. aN Mark the message Private or Urgent See Marking a 97 Message as Private or Urgent later in this chapter Cancel your message 38 CHAPTER 4 NBX MESSAGING Forwarding a Message gt You can forward most messages with or without comments If you receive a message that is marked Private you cannot forward it To forward a message Log in to your voice mailbox at your telephone or remotely 2 Listen to a message that you want to forward and press 5 3 After the tone record an introductory message and then press OR if you choose not to record a comment press when you hear the tone Optionally press one of these buttons OR proceed to step 5 u2 Re record your introductory comment Listen to your introductory comment Mark the message Private or Urgent See Marking a Message as Private or Urgent later in this chapter E Cancel your message 5 When you are ready to forward the message press 1 Dial one of these destination numbers plus m The internal extension or mailbox number of the recipient m A speed dial number See Speed Dials in Chapter 6 m Avoice mail group list number See Using Voice Mail Group Lists later in this chapter m Asite code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes in your organizati
36. an external caller if your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast the display panel shows the external caller s name and telephone number On 3Com Business Telephones when a new call arrives while you are on a call Press Hold to put the current call on hold 2 Press the Access button for the line on which the new call is arriving 3 To return to the earlier call hang up the new call or put it on hold or transfer it and then press the Access button for the original call Using the 3Com Telephone Display Panel Use the telephone display panel of your 3Com Telephone to dial a number wm Call Logs The logs of the most recent calls to and from your telephone Missed Calls Answered Calls Dialed Calls m Directory A list of the users on your system and their extensions m Personal Speed Dials A list of personal speed dial numbers that you have set in NBX NetSet Speed Dials m System wide Speed Dials A list of the system wide speed dial numbers set by your administrator You can print and view these numbers in NBX NetSet System Speed Dials To access the display panel lists Pick up the handset Press the up or down scroll key to the right of the display On 3Com Business Telephones you can press a scroll key select a number and dial without picking up the handset Use the scroll buttons to m
37. and remove it from the list on the target telephone If it is the only unattended MWI message on the target telephone cancelling it turns off the MWI light 100 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Dialing a Call to a You can cancel an MWI message only from the same extension from which you sent the MWI message To cancel an MWI message Pick up the handset and press Feature 413 Or press the MWI Cancel access button The display panel on your 3Com Telephone shows Cancel MWI To Dial the extension to which you sent the MWI message that you want to cancel and press The display panel on your 3Com Telephone shows Cancel Sent You can dial calls between sites in your organization that are separated Remote Office Using Unique Extensions geographically but that are linked by a Wide Area Network WAN connection Each site must have an NBX system Typical configurations are described in the next sections In the sample network shown in Figure 7 everyone in the entire organization has a unique telephone extension Whenever you make a call to an extension that is not located at your own site your NBX system sets up a connection to the NBX system at the other extensions site In this example to call a user in Dallas a user in Chicago dials a Dallas extension 3000 through 3999 The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that s
38. andset and press the Message button to access the mailbox 2 Atthe prompt dial your password and press 3 See Table 6 for the buttons that you use to manage your messages Listening from Any Internal 3Com Telephone A WN Listening from an External Location To listen to your messages from any 3Com Telephone other than your own within your NBX system Pick up the handset and press the Message button Press and dial your extension You hear your name announcement Dial your password and press See Table 6 for the buttons that you use to manage your messages To listen to your messages from an external telephone If you can dial your telephone extension directly Press during your personal greeting At the prompts enter your extension and password and press 36 CHAPTER 4 NBX MESSAGING wm If you call the main telephone number of your organization and The Automated Attendant answers Press during your personal greeting At the prompts enter your extension and password and press The receptionist answers Ask to be transferred to your voice mail Press during your personal greeting At the prompts enter your extension and password and press Managing Your Use these buttons to manage your messages Messages Table 6 Managing Messages Play or repeat a message Save the message Delete the message from your mailbox You cannot retrieve a message after you delete it Re
39. arty to a conference call you hear a short Confirmation Tone or beep which confirms that you have completed the action Error Tone You hear the fast busy tone also called the congestion tone when no circuits are available In addition you 108 CHAPTER 8 FEATURE CODES hear the Error Tone if you make an error such as trying to enter an unsupported feature code an invalid extension or an invalid password Hang up and start the feature code sequence again m Feature Active Tone Example You activate one of the persistent features for instance you lock your telephone and then hang up The next time that you pick up the handset on your analog telephone you hear the Feature Active Tone This pair of tones a sound followed by a higher sound is repeated to remind you that you have enabled one of these features Caller ID Restriction All a Do Not Disturb a Forward All Calls to Voice Mail that is to your call coverage point a Lock or Unlock Your Telephone Call Forward All a Call Forward Busy Call Forward No Answer These features are persistent that is each one remains active until you turn it off as described in Table 9 If you forget which of the persistent features you have activated on your telephone log in to NBX NetSet User Information Feature Settings See NBX NetSet Utility in Chapter 1 for information on how to log in to the NBX NetSet utility Exception If you have ac
40. ator Log on to NetSet NBX Messaging Personal Operators The current System Operator and Personal Operator extensions and access digits appear If the administrator has given you the appropriate configuration permissions the extensions appear in editable text boxes Edit the destinations to include the appropriate extensions The operator destination text string cannot exceed 16 characters Click Apply to make the changes and keep this screen open or click OK to make the changes and close the screen If you clear an operator destination using the Clear check box calls directed to that operator are directed instead to the default system operator extension 501 98 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Using Message Waiting Indicator to Telephone Sending an MWI Message Retrieving an MWI Message The Message Waiting Indicator MWI to Telephone allows a user to light a status button next to a programmable access button and leave a call back number on another telephone This feature is distinct from voice mail in that the telephone does not ring and there is no voice mail message The light appears next to the Access button not the message waiting light used for voice mail Example A principal can use this feature to notify a teacher without interrupting the class to call the office as soon as possible You can send an MWI message to any telephone on your NBX system that has an MWI Retrieve button ena
41. bled Sending an MWI message turns on the light on the target telephone if it is not already lit and leaves your telephone number as a callback number You cannot send an MWI message to m Telephones that do not have an MWI Retrieve button enabled or that have reached their MWI message limit 30 m Remote NBX systems over external line m Calling Groups Hunt Groups or ACD Groups To send an MWI message Pick up the handset and press Feature 412 Or press the MWI to Ph Send access button The display panel on your 3Com Telephone shows Send MWI To 2 Dial the extension that you want to call and press 3 The display panel on your 3Com Telephone shows Success To receive and retrieve an MWI message you must have a 3Com Telephone with a display panel and a programmable access button with status light configured by your administrator for MWI Retrieve Your administrator can also configure additional buttons for MWI To Ph Send and MWI Cancel i gt An analog telephone cannot receive an MWI message When the light is lit on your telephone you can press the MWI Retrieve button scroll through your display panel to see the caller ID and return the call When you press the MWI Retrieve button you turn off the MWI light You may still have one or more calls in a list to return Deleting MWI Messages Cancelling an MWI Message Using Message Waiting Indicator to Telephone 99 To retrieve an MWI number Pick up the handset a
42. blic account codes Caller ID Internal and External Caller ID Caller ID 81 To enter an account code for an outgoing external call Dial the phone number If an account code is required on a 3Com Entry Telephone or analog telephone you hear silence as the system waits for the required account code If an account code is required on a 3Com Business Basic or Manager s Telephone the display panel prompts you for the required account code 2 Press the key 3 Dial the account code that has been assigned by your administrator and then press the key The NBX system records the account code and completes the call m The account name if known displays If the account code is incorrect you are prompted to enter it again m Ona3Com Entry Telephone or analog telephone if the account code is incorrect you may have to dial the phone number press dial the correct account code and press again To enter an account code at any time before or during an incoming or outgoing call Press Feature 888 Dial the account code that has been assigned by your administrator and then press the key The NBX system records the account code and applies it to m The next call if you activate the Account Codes feature before a call arrives at your telephone m The current call if you activate the Account Codes feature during a call Your administrator can set up your NBX system to allow for Internal and External Caller ID o
43. bracket press to release the lock tab rotate the bracket to the position that you want and then release the lock tab Attaching and Adjusting the Fixed Support Bracket 125 Figure 16 Wall Mounting 1 Bottom supports When you mount a device on a wall attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the device Safe wall mounting requires 3 4 inch drywall and 1 5 inch drywall screws Attaching and The fixed support bracket is common to the following devices Adjusting the Fixed 3Com1105 Attendant Console Support Bracket m 3Com 1102 2102 and 2102 IR Business Telephones The fixed support bracket can be attached in low profile high profile or wall mount positions Tabs on the underside of the telephone slip into slots on the bracket and the opposite mounting points snap into place Low Profile and In Figure 17 the support bracket is outlined to show you how to install High Profile Positions the device in the low profile and high profile desktop positions 126 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE Figure 17 Low Profile and High Profile Desktop Positions Wall Mount Position To mount a device on a wall put the bracket on the opposite end of the telephone in the low profile position Pull and twist the knob on the underside of the phone 90 degrees Figure 18 so that the spring loaded peg projects out on the top of the phone Item 1 in Fig
44. call Pick up the handset Press Feature 425 Or press the Access Button if one is configured for Monitor The display panel prompts you for the ACD or Hunt Group extension number Enter the ACD or Hunt Group extension number Press the OK soft button or press The display panel prompts you for the supervisory monitoring password for that ACD or Hunt Group Enter the password Press OK or st The display panel prompts for the extension number of the agent Enter the extension number Press OK or m You join the call either silently or with a tone announcing the call to the agent depending on system configuration m Your display panel now shows options to Whisper Change Agent or Barge In m Only the supervisor s display panel indicates that supervisory monitoring is in use Whisper also called Coaching allows a supervisor to speak to the agent during a monitored call without the customer hearing this advice The administrator configures the NBX system to specify if a tone audible to the agent is played when the supervisor enables Whisper To use Whisper or Barge In a supervisor must first be monitoring the call To whisper to an agent Monitor the ACD or Hunt Group call Press the soft button to select Whisper from the display panel m Whisper is enabled for you either silently or with a tone announcing the change depending on system configuration m Your display panel now provides options to Monitor Change
45. ccess Buttons m Status Lights for System Appearance Buttons For how these features work on an analog telephone that is connected to the NBX system click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility Telephone Buttons and Controls Figure 3 shows the buttons and controls on the 3Com 1102 2102 and 2102 IR Business Telephones 26 CHAPTER 3 3CoM 1102 2102 AND 2102 IR BUSINESS TELEPHONES Figure 3 3Com Business Telephone 2102 IR Shown 1 234 Q 9 3com June 29 10 34 am Extension 108 556566886688 CONFERENCE SPEAKER REDIAL 141312 11109 8 76 1 Display panel Displays telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view these items Logs of your recent missed answered and dialed calls A directory of people s names in your organization Personal speed dial numbers System wide speed dial numbers Call forward setting for all calls 10 11 12 Telephone Buttons and Controls 27 Soft buttons Allow you to select items that are displayed in the telephone display panel See Using the 3Com Telephone Display Panel in Chapter 5 The soft buttons from left to right are m Slct Select m Back returns you to the next higher level in the menu m Exit leaves the display panel me
46. computer or other network device such as a 3Com Attendant Console to the network 122 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE uU N a ou A ENS Handset connector O Headset connector 3Com 3102 and 3103 only Figure 12 shows underside of the 3Com 3102 Business Telephone Connection details for each type of 3Com device are listed on the packing sheet that is shipped with the device Figure 12 Underside of the 3Com 3102 Business Telephone 1234 4 LA CX 6 w Ny Ir 5 CAUTION The NBX system operates over the LAN not through traditional telephone wiring Your telephone connects to the NBX system through an RJ 45 LAN connector instead of an RJ 11 telephone connector Your telephone will not work unless it is connected properly Ask your administrator if you have questions about your telephone connection The underside of a 3Com Telephone or attendant console includes AC power adapter connection Ethernet connector for connection to the LAN Ethernet connector for an optional connection to your desktop computer Not on 3100 Handset connector Headset connector 3102 and 3103 only Tabs for the support bracket p Installing the 3102 Telephone Label Plate 123 m For information about the underside of each 3Com Telephone and for information about how to connect any 3Com Telephone or Attendant Console to a Power over Ethernet
47. d Controls in Chapter 3 for the 1102 2102 and 2102 IR Business Telephones Use the Conference Drop feature to disconnect the last person that you add to a conference call This feature is helpful if when you add a party your call is answered by someone else Only the person who added the last caller to the conference call can drop that caller Your administrator can configure any Access button on a 3Com Telephone or the Attendant Console to be a Conference Drop button On a telephone that does not have a button programmed for Conference Drop Press Feature 4 431 2 The system returns you to the others who are in the conference call Setting the Volume 61 More About s To place your part of a conference call on hold press the Hold or amp Conference Calls button The other parties can talk among themselves but they cannot hear you Music on Hold does not play when a conference call is on hold m To transfer a conference call to another telephone press the Transfer button Dial the number to which you want to transfer the call announce to the recipient optionally that you are transferring a conference call and then press the Transfer button again All of the conferenced parties are transferred except yourself a Your ability to drop the last person that you added to the conference is transferred to the person who accepts the transfer Setting the Volume On any 3Com Telephone use the Volume Control b
48. d first Hu Follow the steps in Replying to a Message Forwarding a Message or Creating and Sending a Message earlier in this chapter In step 4 of those instructions press 9 44 CHAPTER 4 NBX MESSAGING 3 4 To mark the message Urgent press 1 To mark the message Private press 2 To send the marked message press 1 or listen to the prompts for other choices Other Ways to Manage Your Voice Mail Messages You can listen to and in some configurations delete your voice messages from within an e mail application or a messaging application using your Internet browser For details see Listening to Your Messages in Your E mail in Chapter 7 Other Kinds of Mailboxes Greeting Only Mailbox The NBX system allows you for the greeting only mailbox or the administrator for phantom or group mailboxes to set up mailboxes for special situations as described in this section When you designate your mailbox as a greeting only mailbox callers hear your personal greeting but they cannot leave a voice mail message To change your voice mailbox to a greeting only mailbox select NBX NetSet NBX Messaging Greeting Only Mailbox Examples m When you take an extended leave of absence you can create a personal greeting with your scheduled date of return and whom to call during your absence Callers can be transferred but are unable to leave voice messages for you When you return clear the Greeting Only
49. dant Console creating 68 printing 68 length of voice messages 32 lights status 1102 2012 and 2102 IR Business Telephone 30 3102 Business Telephone 24 listening to messages 34 from remote telephones 35 lists display lists feature code 111 modifying personal voice mail group lists 41 personal voice mail group lists 40 printing speed dials 67 locking your telephone blocking unauthorized calls 74 feature code 110 off site notification restriction 71 logs on NBX telephone display panel answered calls 48 dialed calls 48 missed calls 48 long distance calls preventing 74 M mail group lists personal 40 system 40 mailboxes greeting only 44 group 45 phantom 45 setting up personal 13 maintenance telephone 121 Message button 1102 2102 and 2102 IR Business Telephones 28 3102 Business Telephone 21 message waiting for voice mail indicators 1102 2102 and 2102 IR Business Telephones 28 34 3102 Business Telephone 20 34 for a telephone group 45 message waiting indicator for voice mail analog telephones 34 message waiting indicator to telephone 98 cancelling 99 deleting 99 feature codes 110 retrieving 98 sending 98 messages creating and sending 39 forwarding 38 listening from a remote location 35 listening from telephone 35 listening NBX NetSet utility 34 maximum length 32 Message Waiting Indicator for a group 45 private 43 replying to 37 sending 39 urgent 43 Messaging NBX 31 microphone 3102 Business Te
50. ds free 78 feature code 110 Hands Free button 1102 2102 and 2102 IR Business Telephones 28 3102 Business Telephone 22 handset volume 61 headset connector on 3102 Business Telephone 22 using 76 78 volume 61 Headset button 3102 Business Telephone 24 G 133 hold Business Telephones 57 feature code 110 introduction 57 more than one call 57 Hold button 1102 2102 and 2102 IR Business Telephones 27 1105 Attendant Console 117 3102 Business Telephone 21 3105 Attendant Console 115 hunt groups and the Do Not Disturb feature 73 calling groups 89 dynamic 88 feature code 109 introduction 87 logging in to or out of 89 sample configuration 87 Static 88 l icons in the NBX NetSet utility navigation 16 shortcuts 16 icons display panel locked telephone 74 incoming calls ACD groups 84 answering 47 calling groups 87 forwarding directly to another user s mailbox 59 hunt groups 87 transferring 58 indicators of voice mail messages off site notification 68 on your phone 34 infrared port 28 installing telephones 121 intercom 78 Hands Free button 1102 2102 and 2102 IR Business Telephones 28 Hands Free button 3102 Business Telephone 22 internal paging 94 95 internal caller ID 81 internal calls dialing 50 Internal Paging dial code 95 J jack Ethernet 64 134 INDEX L Label cover tabs 3105 Attendant Console 115 LabelMakers for attendant consoles 68 for telephones 68 Windows Desktop shortcut 68 labels Atten
51. eaker the handset or the headset See Setting the Volume in Chapter 5 28 CHAPTER 3 3CoM 1102 2102 AND 2102 IR BUSINESS TELEPHONES 13 14 15 16 17 18 19 Mute button Enables you to prevent callers from hearing what you are saying during a telephone call Press the Mute button to turn off the telephone s microphone when you are using the handset or when your telephone is in speaker phone mode To turn off the Mute feature press the Mute button again Infrared Port 2102 IR only Receives infrared signals from a hand held device running the Palm Operating System See Palm Integration in Chapter 6 Hands Free button Allows you to answer internal intercom calls without picking up the handset To activate this feature press the Hands Free button before calls come in to your telephone When this feature is enabled the indicator is lit When you receive an internal call your telephone sounds a tone and activates the speaker phone An external call a call from outside your NBX system rings to your telephone as usual Telephone key pad MSG Message button Accesses your voice mail messages through the NBX Messaging system See Listening to NBX Messages in Chapter 4 The status light beside this button acts as a message waiting indicator you have one or more messages in your voice mailbox FWD MAIL Forward to Voice Mail button Directs all incoming calls to your voice mail or to wh
52. ed file and then click Send To Desktop create shortcut Off Site Notification When you enable off site notification the NBX Messaging system notifies you by e mail pager or telephone that you have received voice mail You can then retrieve your messages Off site notification consists of one cycle of up to five attempts to reach you one attempt for each Attempt row that you configure in the Off Site Notification screen Off Site Notification 69 If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions To configure off site notification for your NBX voice mailbox In NBX NetSet NBX Messaging Off Site Notification look for the System and Group columns in the upper right corner If the columns show Yes your system administrator has enabled off site notification for the NBX system and for the Class of Service group to which your telephone belongs If No ask to have these features enabled 2 Check Enabled 3 If you want to be notified only about urgent voice mail messages also check Urgent Messages Only In the first Attempt row in the Method drop down list select Pager VoiceMail or EMail The cycle of notice behaviors differs depending on the method that you specify for the first attempt See Notice Behaviors later in this chapter In the Number Address field m f you selected Pager for Method in step 4
53. ee your administrator To send the message to several recipients dial each destination number followed by t After the last destination number and its press again to send your message 40 CHAPTER 4 NBX MESSAGING Using Voice Mail Group Lists gt Viewing System Groups Creating Personal Groups a uF WN A Voice Mail Group also called a mail group or mail list is a collection of extensions with a special group number Use it to send a message to everyone on the list at the same time A Voice Mail Group is not the same as an ACD Group Hunt Group or Calling Group See Automatic Call Distribution Groups Hunt Groups and Calling Groups in Chapter 7 System Voice Mail Groups can be set up by your administrator You can send a message to everyone in a System Voice Mail Group by using plus the two digit group number You can see a list of System Voice Mail Groups and the membership of each group through the NBX NetSet utility To view System Voice Mail Groups Log in to Netset gt NBX Messaging gt System Group List A list of System Group IDs and Names displays To view the membership of any group select the group and click Membership You can create your own Personal Voice Mail Group either through the telephone or through the NBX NetSet Utility To create a personal voice mail list through the telephone Log in to your mailbox at your telephone or remotely Dial 9 for Mailbox Optio
54. ents m Document title Document part number found on the front or back page m Pagenumber As always please adaress all questions regarding the NBX hardware and software to your 3Com NBX Voice Authorized Partner gt GETTING STARTED As soon as you are given a telephone and extension number you need to set up a password and record your name announcement and personal greeting This chapter covers these topics m Setting Up Your Password and Voice Mail for the First Time m NBX NetSet Utility m Quick Reference Guides For how to access NBX features from an analog telephone set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility Setting Up Your Password and Voice Mail for the First Time gt The procedure by which you set up your password and voice mailbox for the first time depends on m The kind of telephone that you have m The kind of voice messaging system on your NBX system Ask your administrator what kind of voice messaging is active on your system Table 4 describes how to set up your first password For details on tones and feature codes see Chapter 8 For details on tones and feature codes on analog telephones see the NBX Feature Codes Guide in the NBX NetSet utility 14 CHAPTER 1 GETTING STARTED Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password Feature Password Set Initially If your system uses NBX Messag
55. epeat F 409 Caller ID Restriction F 889 Caller ID in Chapter 7 CLIR All On Off Caller ID Restriction F 890 Caller ID in Chapter 7 CLIR Next Call Class of Service Override F 433 your own extension your password the outside party s number Class of Service Override in Chapter 6 Conference Call Drop F 431 Establishing a Conference Call in Chapter 5 Direct Mail Transfer F 441 other person s extension hang up Direct Mail Transfer in Chapter 5 Do Not Disturb On Off F 446 Do Not Disturb in Chapter 6 Flash F 260 If your NBX system is connected to a Central Office by one or more Analog Line Card ports and if the CO provides your organization with a feature such as Call Waiting that requires a flash signal use this sequence to signal the CO to put the existing call on hold and toggle to the call that is waiting To return to the first call repeat F 260 Forward All Calls to Voice Mail On Off Hands Free On Off F 440 F 100 Other Ways to Manage Your Voice Mail Messages in Chapter 4 Set your phone so that internal calls automatically come through your speaker You answer directly without lifting the handset Incoming calls connect with no ring and the caller can immediately hear you Hold Lock Your Telephone On Off F 402 F 432
56. ephones 26 3102 Business Telephone 20 call logs user directory and speed dial lists 48 Do Not Disturb Feature and call forwarding 56 Do Not Disturb feature 73 feature code 110 dual tone multi frequency DTMF dialing 103 dynamic hunt groups 88 E electrical shock avoiding 128 e mail getting voice mail messages in 44 notification of voice mail messages 68 error tone 107 External Paging dial code 95 external telephone calls dialing 50 F feature active tone 108 Feature button 1102 2102 and 2102 IR Business Telephone 29 3102 Business Telephone 23 feature codes 107 Feature Codes Guide in NBX NetSet utility 13 feature entry tone 107 feature settings Call Forward All 51 Call Forward Busy 51 Call Forward No Answer 51 CLIR All 82 Do Not Disturb 74 Forward Calls to Mail 53 Find Phone Tab Complement Attendant Software CAS 118 Flash button 1102 2102 2102 IR Business Telephones 29 flash feature code 110 forgot my password 32 34 Forward to Voice Mail 52 110 forwarding calls all calls 51 directly to another user s mailbox 59 no answer 51 to your call coverage point 51 to your voice mailbox 51 52 unanswered calls 51 forwarding voice mail messages 38 FWD MAIL 52 Fwd Mail button 1102 2102 and 2102 IR Business Telephones 28 3102 Business Telephone 21 using 52 G Greeting Only mailboxes 44 group call pickup 84 group lists personal voice mail creating 40 modifying 41 group voice mailbox 45 H han
57. er 5 The left and right buttons are reserved for future use 5 Program button Reserved for future use Programmable Access buttons Allow you and your administrator to assign features to specific buttons See Programmable Access Buttons and Status Lights for System Appearance Buttons later in this chapter Microphone located on the side of the telephone Activated when the telephone is in speaker phone mode that is after you press the Speaker button or the amp Hands Free button For best results keep the area around the microphone free of obstructions 8 Label area for Access buttons 9 Telephone key pad 10 11 12 13 14 15 16 Hold button Places a caller on hold See Putting a Call on Hold in Chapter 5 Transfer button Sends the currently active call to another telephone See Transferring a Call in Chapter 5 Conference button Establishes a single call with up to three additional internal parties external parties or both See Establishing a Conference Call in Chapter 5 Redial button Redials the last telephone number or extension that you called See Redialing a Call in Chapter 5 Speaker button Enables you to use the speaker phone feature Press the Speaker button before you dial the call when your telephone is ringing or while a call is in progress To turn the speaker phone off and resume the conversation pick up the handset Forward t
58. er 7 My telephone keeps ringing after pick up the handset wm Your telephone may have lost connection to the system immediately after a call came in Remove the Ethernet cord from the jack then re insert it into the wall jack wm Wait a few seconds If the telephone continues to ring disconnect the electrical power for your telephone and then plug it back in The display panel shows Wait for NCP Your telephone may be disconnected from the system Hang up your telephone and wait a few seconds Then pick up the handset If the message still appears on your telephone display panel contact your administrator dial an external call but nothing happens You may be required to enter an account code to complete the call See Account Billing Codes in Chapter 7 INDEX A Access buttons 1102 2102 and 2102 IR Business Telephones 27 1105 Attendant Console 116 3102 Business Telephone 21 3105 Attendant Console 115 account codes and billing codes 80 feature code 109 ACD 84 and the Do Not Disturb feature 73 feature code 109 administrator definition 10 agent supervisory monitoring 90 change 92 all calls forwarding 51 All Ports Busy message 129 analog telephones on an NBX system 13 announcements broadcasting 94 95 answering calls 47 applying your call permissions to another telephone 75 Attendant Console 1105 Access buttons 116 3105 Access buttons 115 creating labels 68 overview 114 A
59. er the number of rings specified in NBX NetSet User Information Call Forward Default Forwarding Incoming Calls 53 To view your current Forward to Mail setting log in to NBX NetSet gt User Information gt Feature Settings and see Forward All Calls to VM Call Forward No Answer To set Call Forward No Answer Pick up the handset and press Feature 466 Dial the number that you want to forward calls to and press If the display shows the destination number you want just press to accept it To turn off Call Forward No Answer pick up the handset and press Feature 466 again You can specify the number of rings before the call is forwarded by logging into NBX NetSet User Information Call Forward Override Call Forward Busy To set Call Forward Busy Pick up the handset and press Feature 467 Dial the number that you want to forward calls to and press st If the display shows the destination number you want just press to accept it To turn off Call Forward Busy pick up the handset and press Feature 467 again Call Forward All To set Call Forward All Pick up the handset and press Feature 465 Dial the number that you want to forward calls to and press st If the display shows the destination extension you want just press to accept it To turn off Call Forward All pick up the handset and press Feature 465 again To set Call Forward All from the display panel Scroll to CFWD ALL on
60. erever you have specified in NetSet User Information Call Forward Default after one ring See Other Ways to Manage Your Voice Mail Messages in Chapter 4 Handset Programmable Access Buttons Figure 4 displays the 18 programmable Access buttons The One Touch Speed Dials screen in the NBX NetSet utility shows your telephone s current button mappings Programmable Access Buttons 29 Figure 4 Access Buttons on 3Com 1102 2102 and 2102 IR Telephones e e O e 1 C5 oC 7 2 O e 3 e 4 a 5 5 e 6 e e O Is Access buttons have these default settings which your administrator can change Feature button Allows you to access features that are not directly assigned to an Access button on your telephone See Chapter 8 for a list of features and codes and how to use them Direct Mail Transfer button Sends a call directly to another user s voice mailbox See Direct Mail Transfer in Chapter 7 Call Park button Allows you to place a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 7 Flash button analog line only Toggles the current call to another call if the line has the Call Waiting service from your local telephone company or enables call transfer if the line has the Call Transfer service 5 Unassigned This button has no default assigned function Release button Disco
61. es that are assigned to Access buttons on your telephone or attendant console using the LabelMaker in the NBX NetSet utility or on the NBX Resource Pack CD To print labels for your telephone or attendant console Log in to NBX NetSet Speed Dials Choose Telephone Labels or Attendant Console Labels Save the file to your choice of location on your PC and then open the file to start the LabelMaker program Find the page in the LabelMaker that has labels for your telephone 4 Edit the label template by clicking any of the label text boxes to highlight the existing text and then typing new text 5 Press Tab to move to the next text field in the label Click the Print button at the top of the LabelMaker screen to open the Print dialog Be sure to specify which page you want to print Typically the default is to print all pages 7 Click Print 8 Cut out the labels and put them in the label holders of your 3Com Telephone or your Attendant Console To save the edited LabelMaker click the Save button at the top of the LabelMaker screen Or you can click File gt Save As to save the LabelMaker to a new location To reuse your saved LabelMaker you must run the file that you saved to your computer If you download the LabelMaker from the NBX NetSet utility again you get the default version and the download might overwrite your saved LabelMaker To create a Windows Desktop shortcut to your saved LabelMaker right click the sav
62. ew line and places the first party on hold Dial a call to an internal or external third party wm Foran announced conference wait for the third party to answer the call The second party remains on hold and you may converse with the third party privately until you finish adding the third party To add the third party press the Conference button the second time m Fora blind conference press the Conference button immediately after you dial the number You return to the conference and you and the second party hear the called party s telephone ringing You can also use Feature 430 to add another party to a conference If the third party answers three parties are now in the conference call 60 CHAPTER 5 STANDARD FEATURES gt Disconnecting the Last Person That You Called pb 1 If the third party is internal and does not answer the attempt to conference that party is cancelled You cannot establish a conference call with an NBX user s voice mailbox Repeat steps 2 and 3 to conference in a fourth party You can activate speaker phone operation during the conference call by pressing the Speaker button You can turn off the microphone or the mouthpiece on the handset by pressing the Mute or button The other parties cannot hear you but you can hear them 4 For details about the Speaker and Mute features see Telephone Buttons and Controls in Chapter 2 for the 3102 Business Telephone or Telephone Buttons an
63. g in to the NetSet utility with your extension and password Select NBX Messaging Personal Greeting 34 CHAPTER 4 NBX MESSAGING 3 Select a greeting p Listening to NBX Messages gt Message Indicators a Click Select to choose the greeting as the active greeting b Click Listen to hear the greeting c Click Delete to delete the greeting You cannot delete greeting number 1 you can re record it through the phone If you forget your password the administrator can set it to be your extension number Then follow the instructions in Table 4 in Chapter 1 to change it to a more secure password Also see Security Tips earlier in this chapter You can listen to your NBX voice mail messages from your 3Com Telephone from any touch tone telephone or by logging in to the NBX NetSet utility After you listen to messages you can save or delete them to clear them from the New Messages queue For how to set up your NBX NetSet utility password the first time see Table 4 and NBX NetSet Utility in Chapter 1 If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions Here is how you can tell if you have messages in your mailbox Ona3Com 3102 Business Telephone The indicator bar above the display panel is lit and the display panel shows the number of messages Example 3 Msgs 2 New On a 3Com 1102 2102 or 2102 IR Bus
64. hts on another telephone On the primary telephone you can perform all operations such as dialing telephone calls placing calls on hold forwarding calls and so on On the secondary telephone you can answer calls that are made to the primary telephone s extension but you cannot make calls using the buttons that are associated with the primary telephone The administrator can create bridged extensions on Any 3Com Manager s Telephone Any 3Com Business Telephone A 3Com 2101 Basic Telephone if a 3Com Attendant Console is associated with it The administrator creates the bridged extension on the Attendant Console gt Delayed Ringing 103 Example If an assistant s job is to answer a managers telephone calls the administrator can map the manager s extension on the assistant s telephone The managers telephone is the primary telephone and the assistant s telephone is the secondary telephone Your administrator can map a primary telephone s extension to one or more secondary telephones Delayed Ringing gt 3Com Business Telephone 3Com Manager s Telephone and Attendant Console only The Delayed Ringing feature prevents a call on a shared line from ringing on a specific telephone until the incoming call rings on another telephone for a specified number of times A shared line can be a bridged extension or an incoming analog telephone line that is mapped to more than one telephone Example The administrator prog
65. ication 69 telephone support brackets 1105 125 3102 123 3105 123 telephones cleaning 128 connecting 121 mounting 1105 125 mounting 3105 123 mounting 3102 123 moving and swapping 128 time of day calling restrictions 74 toggle calls feature code 110 toll calls preventing others from dialing 75 tone dialing 103 tones 3Com Telephones 107 tones ringer selection 64 Transfer button 1102 2102 and 2102 IR Business Telephones 27 1105 Attendant Console 117 3102 Business Telephone 21 3105 Attendant Console 115 transferring calls 58 feature code 111 troubleshooting introduction 121 list of possible problems 128 U unauthorized use of telephone preventing 74 urgent messages 43 user definition 10 V version feature code 111 voice mail accessing through e mail 44 changing your password 32 components 31 creating messages 39 forwarding 38 greeting only mailbox 44 group mailboxes 45 groups 40 indicators 34 initializing 13 listening remotely 35 listening to messages 34 maximum message length 32 password security tips 33 personal group lists creating and modifying 41 private messages 43 problems with 129 replying to 37 retrieving from a remote location 35 sending 39 setting up 13 urgent messages 43 volume control buttons 1102 2102 and 2102 IR Business Telephone 27 3102 Business Telephone 22 volume settings 61 feature codes 111 speaker 61 U 137 WwW Wait for NCP message 130 wall mou
66. ication must be IMAP 4 compliant such as Microsoft Outlook See your administrator for assistance with this feature If you configure your first off site notification method to send you an e mail message when you have voice messages the NBX system sends each voice mail message as a sound file attachment to an e mail message To listen to your messages using your computer it must have a sound device such as a USB headset or a sound card with either speakers or headphones When you delete the e mail message that contains the attached voice message you are not deleting the voice message on the NBX system To delete voice messages from the NBX system you must access your voice mailbox through the telephone or the NBX NetSet utility See Off Site Notification in Chapter 6 for a discussion of off site notification behavior Account Billing Codes Account Codes allow your administrator to track calls that are associated with an individual client or account When you dial a call or when you answer your telephone you dial a numeric account code that allows the NBX system to track time spent on the telephone with a client perhaps to be associated with a billable account You may be forced to enter an account code for outgoing external calls See NetSet gt Personal Settings gt User Information gt Call Permissions to see if you are forced to enter an account code See NetSet gt Personal Settings gt Account Codes for a list of pu
67. ied group list wm 2 to cancel this modification to the group m to return to the previous menu OR hang up ao vu AUN Marking a Message as Private or Urgent 43 To review or modify a Personal Voice Mail Group from the NBX NetSet utility Log in Netset gt NBX Messaging gt Personal Group List You see a list of your current personal voice mail groups Select the group to review or modify Click Modify You can change the Name for the group You can enter any VPIM extensions in the VPIMs box You can select members from the Non Members list and move them to the Members list by clicking the left arrow OR select members from the Members list and move them to the Non Members list by clicking the right arrow Click Apply and OK to complete your changes To delete a Personal Voice Mail Group from the NBX NetSet utility Log in Netset gt NBX Messaging gt Personal Group List You see a list of your current personal voice mail groups 2 Select the group to delete 3 Click Remove 4 Click Yes to confirm Marking a Message as Private or Urgent When you compose a voice message you can select Private or Urgent from the delivery options If you do not select a delivery option your message is sent as a Normal message m Private Messages The recipient cannot forward the message to others a Urgent Messages Places the message at the beginning of the recipient s message queue Urgent messages are hear
68. ift button LED is lighted when you have buttons 51 through 100 selected Attendant Console Labels Opening the 3105 Attendant Console Label Cover 117 Labels You can print labels for your Attendant Console using the LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD See Printing Labels in Chapter 6 Transfer button Enables you to send a call to another telephone See Transferring a Call in Chapter 5 Direct Mail Transfer button Allows you to send a caller directly to another user s voice mailbox or phantom mailbox See Direct Mail Transfer in Chapter 5 Call Park button Places a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 7 Hold button Places a caller on hold See Putting a Call on Hold in Chapter 5 To create print and save labels for your Attendant Console see Printing Labels in Chapter 6 Opening the 3105 Attendant Console Label Cover After you print the labels and then cut them out remove the plastic cover from the Attendant Console by pulling up on the two tabs at the top of the Attendant Console until the top of the cover pops off Figure 11 3105 Attendant Console Label Cover Tabs v r C Ea JL J Ct re E a C Lt j E T NI ay 118 CHAPTER 9 3COM 3105 AND 1105 ATT
69. ight next to each button indicates whether the line is available or in use or whether assigned features are enabled If the light is The line is Of Availableforue Steady In use Blinking quickly Ringing Blinking slowly On hold 116 CHAPTER 9 3COM 3105 AND 1105 ATTENDANT CONSOLES 8 Shift button Enables you to toggle between the two sets of Access button assignments on the Console Press the Shift button to switch between assignments 1 through 50 and assignments 51 through 100 The Shift button LED is lighted when you have buttons 51 through 100 selected Figure 10 and the text that follows it describe the features on the 3Com 3105 Attendant Console Figure 10 3Com 1105 Attendant Console 3e 6686666656 d 66666666660 d 6666866666 d 66666666660 eO eO eO eO eO eO eO eO eO eO 3 4 5 6 7 1 Access buttons A light next to each button indicates whether the line is available or in use or whether assigned features are enabled Status indicator lights show the following If the light is The line is Off Available for use Steady nue Blinking quickly Ringing Blinking slowly On hold 2 Shift button Enables you to toggle between the two sets of button assignments on the Console Press the Shift button for assignments 1 through 50 Press Shift again for assignments 51 through 100 The Sh
70. il off site notification and several administrative features Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone You can listen to save and forward those messages from any touch tone telephone If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter Exception Use the procedures in Changing Your Password regardless of your messaging application 32 CHAPTER 4 NBX MESSAGING Important Considerations m The steps are the same for initially setting up the name announcement personal greetings and passwords for personal greeting only and phantom mailboxes See Setting Up Your Password and Voice Mail for the First Time in Chapter 1 for details Your administrator creates group mailboxes and their passwords m For changes to passwords and greetings see Changing Your Password and Changing Your Name Announcement and Personal Greetings later in this chapter m The default setting for the maximum length of each voice mail message on the system is 5 minutes Your administrator can configure your organization s NBX Messaging system to receive and store voice mail messages that are up to 10 minutes long m Use the Off Site Notification feature if you want the NBX system to notify you when callers leave voice mail messages in your voice mailb
71. iness Telephone The indicator next to the MSG button is lit and the display panel shows the number of messages Example 3 Msgs 2 New Onan analog telephone Pick up the handset If you hear the New Messages Tone rapid stutter tone you have new messages or messages that you have listened to but have not yet saved or deleted For information on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility m Inthe NBX NetSet utility Log in as a user The list of your messages appears in the Voice Mail Messages area on the NBX NetSet gt User Information screen A new message has a next to it A forwarded messages has gt Fw next to it Listening from Your Computer Ui BP WN Listening from Your 3Com Telephone 1 Listening to NBX Messages 35 To listen to your messages from your computer you must have a way of playing audio files m A USB audio device such as a USB headset and an operating system that supports USB OR m Asound card an application such as Windows Media Player and either headphones or speakers Log in to the NBX NetSet utility with your extension and password Select a message in User Information Voice Mail Messages Click Listen The third party application downloads the voice message and plays it To delete the message select the message and then click Delete To listen to your messages from your own 3Com Telephone Pick up the h
72. ing follow the NBX voice prompts to set your NBX password which is the same for the NBX NetSet utility and voice messaging OR use the NBX NetSet utility described next If your system uses a voice messaging application other than NBX Messaging use this code sequence to set your password for the NBX NetSet utility 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application For all voice messaging systems wm Use only 4 to 10 digit numbers a Do not use letters or as part of your password Password Change If your system uses NBX Messaging follow the NBX voice prompts to change your NBX password which changes your NBX NetSet utility password because they are the same OR use the NBX NetSet utility described next If your system uses a voice messaging application other than NBX Messaging use this code Sequence to change your password for the NBX NetSet utility 3Com recommends that you use the same password for the NBX NetSet utility and your voice messaging application For all voice messaging systems m f you forget your password the administrator can reset it to your extension Then use this code for applications other than NBX Messaging or the NBX voice prompts to change it 3Com Phones Message button and follow the voice prompts OR for systems that do not use NBX Messaging Feature 434 new password repeat your new passw
73. ions in the VPIMs box Select members from the Non Members list and move them to the Members list by clicking the left arrow Click Apply and OK to complete the list You can review your Personal Voice Mail Groups add members or delete a group from the telephone or from the NBX NetSet utility To review or modify a Personal Voice Mail Group from the telephone Log in to your mailbox at your telephone or remotely Dial 9 for Mailbox Options 42 CHAPTER 4 NBX MESSAGING 3 Dial 3 for Group Lists 4 Press 1 3 or 4 Review your list of groups Create a group Delete a group Add or delete group members See step 5 Return to the main menu 5 To add members to a group or delete members from one press 4 a To add one or more members to the group dial one of these destination numbers plus The internal extension or mailbox number of the recipient A speed dial number See Speed Dials in Chapter 6 Another personal or system group list number A VPIM extension A site code plus extension to send to a user on another NBX system Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes for your organization see your administrator b To delete one or more members from the group dial the destination number that you want to delete and then press 1 6 When you have added or deleted all of the destination numbers press m 1tosave the modif
74. ite Using Site Codes Dialing a Call to a Remote Office 101 Figure 7 Using Unique Extensions to Dial Remote Offices 1 NBX System in Chicago Extensions 1000 1999 2 Wide Area Network WAN 3 NBX System in Atlanta Extensions 2000 2999 4 NBX System in Dallas Extensions 3000 3999 If some users have overlapping telephone extensions your administrator can configure your telephone system to use site codes for you to dial people at remote offices Your administrator chooses the site codes for your system In this example you dial a site code first followed by the extension at the site For example as shown in Figure 8 to call someone in Atlanta a user in Chicago dials the site code 62 and then the appropriate extension 1000 through 3999 To reach a user in Dallas a user in Chicago dials 63 and then the appropriate extension 1000 through 3999 The site code prevents conflicts between the remote extension number and a duplicated extension number at the local site Chicago 102 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Figure 8 Using Site Codes to Dial Remote Offices NBX System in Chicago Extensions 1000 3999 Site Code 61 2 Wide Area Network WAN 3 NBX System in Atlanta Extensions 1000 3999 Site Code 62 NBX System in Dallas Extensions 1000 3999 Site Code 63 Bridged Extensions With a bridged extension buttons and status lights on one telephone are associated with buttons and status lig
75. lephone you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point usually your voice mailbox You can change the destination to the Auto Attendant or receptionist or a different telephone number This feature is referred to as FWD MAIL Forward to Mail Forward All Calls to Voice Mail and Forward All Calls to VM When Forward to Mail is in effect your telephone rings once before forwarding the call to your default call coverage point On a 3Com 3102 Business Telephone Press the J Forward to Mail button The indicator light turns on To turn off Forward to Mail press the button again The light turns off On a 3Com 1102 2102 or 2102 IR Business Telephone Press the FWD MAIL Forward to Mail button The indicator light turns on To turn off Forward to Mail press the button again The light turns off To set your default call forwarding destination use the NetSet utility See Default later in this section To prevent the telephone from ringing even once use the Do Not Disturb feature see Do Not Disturb in Chapter 6 or use the Call Forward All feature see Call Forward All later in this section Call Forward No Answer Call Forward Busy and Call Forward All override this Forward to Mail setting if they are in effect If you turn off Forward to Mail and no other call forward options are in effect unanswered calls still go to your default call coverage point but aft
76. lephone 21 monitor 90 monitoring supervisory 90 moving telephones 64 128 MSG button 1102 2102 and 2102 IR Business Telephones 28 Mute button 1102 2102 and 2102 IR Business Telephones 28 3102 Business Telephone 22 MWI See message waiting for voice mail indicators N name announcement changing 33 setting the first time 14 NBX Business Telephones 1102 2102 and 2102 IR 25 3102 19 NBX Messaging 31 NBX NetSet password changing 14 forgotten 14 initial 14 16 overview 32 NBX NetSet utility getting started 16 listening to messages 34 overview 15 problems with 129 new messages dial tone 107 notification off site 68 O off site notification 68 managing using the telephone 72 operators configuring 96 viewing 97 outbound calls dialing 50 speed dials 64 P page zones extensions 95 pager off site notification 68 paging 94 required equipment 94 95 restricted by Do Not Disturb 73 to announce a parked call 93 zones 96 Palm integration 78 Park button 3105 Attendant Console 115 parking a call feature code 109 overview 93 retrieving a parked call 94 passwords changing in the NBX NetSet utility 16 changing on the telephone 32 feature codes 111 forgotten 32 34 security tips 33 permissions allowed calls 75 viewing your call permissions 75 persistent features 108 personal greeting changing 33 selecting 33 setting the first time 14 personal speed dial buttons 1102 2102 and 2102 IR Business Teleph
77. lephony System has many features that can make your telephone easier to use This chapter describes Guidelines About Features on NBX Telephones Ringer Tones Speed Dials Off Site Notification Do Not Disturb Preventing Unauthorized Use of Your Telephone Class of Service Override Using a Headset Palm Integration For help on accessing NBX features from an analog telephone see the NBX Feature Codes Guide below any screen in the NBX NetSet utility For how to set up your NBX NetSet utility password for the first time see Chapter 1 If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions Guidelines About Features on NBX Telephones If your telephone does not have a button programmed for Feature ask your administrator to program one Because your administrator determines whether some of the features that are described in this chapter are available for your telephone or for the entire system some of these features may not be available to you 64 CHAPTER 6 PERSONALIZING YOUR TELEPHONE m The settings on your telephone including your extension personal settings and system settings remain the same even when you move your telephone from one Ethernet jack to another as long as both Ethernet connections are part of the same LAN m Because your extension and personal settings are associated with your telephone you ca
78. lways unplug your telephone from the power source and from the network before you clean it Use a soft cloth dampened with mild detergent WARNING Failure to unplug the telephone before you clean it could result in electrical shock Table 12 lists possible problems that you may encounter and the most likely solutions Where possible each solution refers to the section in this guide where you can find detailed information Table 12 Possible Problems Possible Problem Suggested Solutions My telephone has no dial Verify that the power cord is fully inserted in the tone The display panel is correct connector on the underside of the blank telephone Use the strain relief tab to prevent the cord from becoming unplugged a Verify that each Ethernet cable is connected and that each cable is in the proper connection m Remove and add power to the telephone by unplugging the power cord at the electric outlet and plugging it back in wm f the telephone is powered through a powered Ethernet cable make sure that power is applied to the cable at its source Troubleshooting Problems 129 Table 12 Possible Problems continued Possible Problem Suggested Solutions My telephone has locked up wm Your telephone has lost the connection to the System Remove the Ethernet cord from the jack and then re insert it into the jack m Wait a few seconds If the telephone still appears to be locked disconnect the electrical powe
79. m called a zone This method uses extensions that the administrator configures for this purpose Each method allows you to broadcast a message to different destinations depending on your location and equipment i gt Do not press the Feature button before you dial the Paging code Paging the System Paging Zones Paging 95 When you page the system you broadcast a message to a internal extensions with speakers to a Public Address PA system or to both simultaneously Paging codes as described in Table 8 have default values for each destination Table 8 Paging Codes 3 digit dial plan 4 digit dial plan Feature default codes default codes External Paging 620 6200 Broadcast an announcement over a public address system that has a paging amplifier and speaker system that is connected to your NBX system Internal Paging 621 6201 Broadcast an announcement through the speakers on all NBX Telephones with speakers on your system except those that have been set to Do Not Disturb Simultaneous Paging 622 6202 Broadcast an announcement externally and internally at the same time To page perform the following steps using your 3Com Telephone Pick up the handset 2 Dial the appropriate paging code on your system 3 Speak the broadcast message into your handset and hang up A page zone is a subset of internal extensions to which you can direct a broadcast using a configured extension You can page a zone a
80. mplement Attendant Software on your computer from the NBX Resource Pack CD The Attendant Console and Complement Attendant Software can be used at the same time However a When incoming calls appear on the Attendant Console you must handle them using the buttons of the console m When calls appear on the CAS computer screen you must handle them using the mouse and the CAS software features 114 CHAPTER 9 3CoM 3105 AND 1105 ATTENDANT CONSOLES 3Com Attendant Console Access Buttons Feature Buttons The 3Com 3105 and 1105 Attendant Consoles each have 50 Access buttons and 4 preprogrammed Feature buttons Although the design of the two Attendant Consoles is different the buttons work the same way In effect the Attendant Console is an extension of the 3Com Telephone to which it is associated See Figure 9 for 3Com 3105 Attendant Console buttons and controls and Figure 10 for 3Com 1105 Attendant Console buttons and controls The 50 Access buttons on a 3Com Attendant Console can each have two sets of assignments 1 through 50 and 51 through 100 To toggle between the two sets of assignments you press the Shift button Your administrator can assign features to each Access button Possible features include m Status of internal telephone extensions busy available m Status of external telephone lines m Speed dials for User extensions a Pager numbers a Cellular telephone numbers m Message Waiting Indicators MWI for
81. ncoming calls to a call coverage point when your phone rings for a specified number of rings a Call Forward Busy Forwards incoming calls to a call coverage point when your phone is busy If you have multiple lines all lines must be in use in order for Call Forward Busy to engage a Call Forward All Forwards all incoming calls without ringing to a call coverage point regardless of the state of your phone Use this feature when for example you plan to be away from your phone for an extended period of time You can set call forwarding from your telephone You choose the condition for call forwarding default no answer busy or all and the destination When you specify an external telephone number as the destination start by entering a 9 or 8 or whatever is required to access an outside line Example 912815551212 dials 281 555 1212 You can 52 CHAPTER 5 STANDARD FEATURES pb enter a if a pause is required between an access code and a destination number The number that you choose may be limited by your call permissions To view your permissions see NBX NetSet gt User Information gt Call Permissions From the telephone you can set call forwarding using feature codes Use the NetSet utility to see your call forwarding settings Your administrator can also set programmable access buttons for call forwarding And you can select Call Forward All directly from the display panel Forward to Mail From the te
82. nd press the MWI Retrieve access button The display panel shows the total number of MWI messages and the number of new MWI messages on your list Scroll down the display panel to see the extension for the most recent MWI sender The most recent call is at the top of the list Press the Call soft button to call the sender You can also retrieve an MWI message with Feature 414 Press the MWI Retrieve button to turn off the MWI light until you receive another MWI message It does not delete the MWI message Messages remain in your list until you explicitly delete them or until the NBX system is rebooted Your telephone can store a maximum of 30 MWI messages When it is full it will reject new messages so be sure to delete unneeded messages To delete all MWI messages Press the MWI Retrieve access button The display panel shows the number of MWI messages on your list and the options to Delete All or Exit 2 Press the Delete All soft button 3 The display panel asks you to confirm the delete of the whole MWI list Press the Yes soft button To delete a single MWI message Press the MWI Retrieve access button The display panel shows how many MWI messages are on your list Scroll down the display panel to see the MWI message you want to delete Press the Delete soft button 4 The display panel asks you to confirm the delete of the entry Press the Yes soft button After you have sent an MWI message you can cancel it
83. ng path is in effect according to the following rules If Call Forward All is enabled all calls are immediately forwarded to the Call Forward All destination All other feature settings are ignored If Do Not Disturb is enabled and Call Forward All is not enabled all calls are immediately forwarded to the Call Forward Default destination All other feature settings are ignored If Call Forward Busy is enabled and Call Forward All and Do Not Disturb are not enabled all calls received when this extension is busy are immediately forwarded to the Call Forward Busy destination All other feature settings are ignored If Call Forward No Answer is enabled and Call Forward All and Do Not Disturb are not enabled all calls received when this extension is not busy are forwarded to the Call Forward No Answer destination after the specified number of rings All other feature settings are ignored If Forward to Mail is enabled and Call Forward All Do Not Disturb Call Forward No Answer and Call Forward Busy are not enabled all calls received when this extension is not busy are forwarded to the Call Forward Default destination after one ring Putting a Call on Hold Dialing Another Call More Than One Call Putting a Call on Hold 57 m f no call forwarding settings are enabled all calls received this extension is busy are immediately forwarded to the Call Forward Default destination If this extension is not busy all calls are forwarded
84. ng the 3Com Telephone Display Panel 48 Tips on Using the Lists 49 Dialing a Call 50 An Internal Call 50 An External Call 50 Redialing a Call 50 Forwarding Incoming Calls 51 Call Coverage Points 51 Condition to Forward Calls 51 Setting Call Forward from the Telephone 51 Setting Call Forward from the NetSet Utility 54 Call Forward Precedence 56 Putting a Call on Hold 57 Dialing Another Call 57 More Than One Call 57 Transferring a Call 58 Announced Screened Transfer 58 Blind Transfer 58 Direct Mail Transfer 59 Establishing a Conference Call 59 Disconnecting the Last Person That You Called 60 More About Conference Calls 61 Setting the Volume 61 PERSONALIZING YOUR TELEPHONE Guidelines About Features on NBX Telephones 63 Ringer Tones 64 Speed Dials 64 Personal Speed Dials 65 System wide Speed Dials 66 Special Case One Touch Speed Dials 66 Printing Speed Dial Lists 67 Printing Labels 68 Off Site Notification 68 Managing Off site Notification Using the Telephone 72 Do Not Disturb 73 Preventing Unauthorized Use of Your Telephone 74 Telephone Locking 74 Call Permissions 75 Class of Service Override 75 Using a Headset 76 With the 3Com Managers Telephone and 3Com 3102 Business Telephone 76 General Headset Instructions 76 Returning to the Headset After a Long Delay 77 Using Hands Free Active on Intercom 78 Palm Integration 78 GETTING MORE FROM YOUR TELEPHONE SYSTEM Listening to Your Messages in Y
85. nnects calls Useful when you use a telephone headset See Using a Headset in Chapter 6 Typically you can use these nine buttons for personal speed dial settings although the administrator can map them to other features See Speed Dials in Chapter 6 In most circumstances your administrator designates these three system appearance buttons as lines for incoming and outgoing calls 30 CHAPTER 3 3CoM 1102 2102 AND 2102 IR BUSINESS TELEPHONES Status Lights for An Access button that is set up for incoming and outgoing calls is called a System Appearance System Appearance button The light beside each System Appearance Buttons button indicates the status If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold NBX Messaging Components NBX MESSAGING This chapter describes the NBX9 Networked Telephony Solutions voice messaging features It covers these topics m NBX Messaging Components m Changing Your Password m Changing Your Name Announcement and Personal Greetings m Listening to NBX Messages m Replying to a Message m Forwarding a Message m Creating and Sending a Message m Using Voice Mail Group Lists a Marking a Message as Private or Urgent m Other Ways to Manage Your Voice Mail Messages m Other Kinds of Mailboxes A key component of the NBX Networked Telephony Solutions is the NBX Messaging system which includes voice ma
86. nnot switch your telephone with another user s telephone without first having your administrator reassociate your profile with the other telephone Ringer Tones Speed Dials To help you to distinguish the ring tone of your 3Com Telephone from the sound of other phones use the NBX NetSet utility to select one of nine ringing tones You can also choose Silent Ring to disable audible ringing To change the ringer tone Verify that your computer has a sound device a USB headset or a sound card with either headphones or speakers 2 Log in to NBX NetSet gt Ringer Tones 3 Click each of the nine Sample Ringer Tone buttons to hear the choices 4 From the Ringer Tone Setting pull down list select the number of the tone that you want Click Apply When you choose Silent Ring the status light or display panel icon flashes when a call arrives but the telephone never rings A headset attached to the headset connector of a 3102 Business Telephone also plays a tone audible only through the headset This section describes the types of speed dials m Personal m System wide m One Touch It also describes how you can print a list of speed dials You can also print a set of labels for your telephone showing which of your buttons are mapped to features and speed dial numbers Personal Speed Dials Speed Dials 65 You can create a list of up to 99 personal speed dials using ID numbers 601 through 699 for your telephone These s
87. nouncement and Personal Greetings in Chapter 4 The NBX NetSet utility has two interfaces a Administrator Your administrator logs in with a special password and uses the NBX NetSet utility to manage and configure system wide telephone settings and many of the settings for your telephone m User As a telephone user you log in to the NBX NetSet utility with your own system ID your extension and password to a View and change your telephone s personal settings such as speed dials ringer tone and specify where you want your calls to go when you cannot answer them your ca coverage points Listen to and delete your voice messages from your computer as an alternative to managing calls on your telephone a View your call permissions certain current feature settings and the internal user directory to call other users on your system login to and out of one or all ACD groups hunt groups and calling groups of which your telephone is a member See Chapter 5 Chapter 6 and Chapter 7 for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility See Chapter 4 for voice messaging features If your NBX system uses a messaging application other than NBX Messaging off site notification and other voice messaging features are available through your messaging application See the application s documentation rather than using this Guide 16 CHAPTER 1 GETTING STARTE
88. ns Dial 3 for Group Lists and then 2 for Create Group Dial a 2 digit number 01 99 which becomes the Group Number After the tone speak a name for the group and press Dial one of these numbers m 1 to save the group name and proceed to step 7 m 2 to change the group name and return to step 5 m toexit without saving Modifying or Deleting Personal Groups Using Voice Mail Group Lists 41 Dial one of these destination numbers plus m The internal extension or mailbox number of the recipient m Aspeed dial number See Speed Dials in Chapter 6 m Another personal or system group list number m A VPIM extension m Asite code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes in your organization see your administrator When you have added all of the destination numbers press m 1 to save the group list m 2 to cancel creating the group m to return to the previous menu OR hang up To create a Personal Voice Mail List through the NBX NetSet Utility Log in Netset gt NBX Messaging gt Personal Group List You see a list of your current personal voice mail groups with Group IDs and Group Names 2 Click Add 3 Enter a Group ID a number from 01 99 that is not used for a current group Enter a Name for the new group 5 Enter any VPIM extens
89. nt bracket 126 whisper 91 Windows Desktop shortcut for LabelMaker 68 Z zone paging 94 138 INDEX
90. nus Scroll buttons Up Down Allow you to scroll through the items in the telephone display panel See Using the 3Com Telephone Display Panel in Chapter 5 Program button Reserved for future use Programmable Access buttons and label area Allow you and your administrator to assign features to specific buttons See Programmable Access Buttons and Status Lights for System Appearance Buttons later in this chapter Programmable Access and label area Allow you and your administrator to assign features to specific buttons See Programmable Access Buttons later in this chapter Hold button Places a caller on hold See Putting a Call on Hold in Chapter 5 Transfer button Sends the currently active call to another telephone See Transferring a Call in Chapter 5 Conference button Establishes a single call with up to three additional internal parties external parties or both See Establishing a Conference Call in Chapter 5 Redial button Redials the last telephone number or extension that you called See Redialing a Call in Chapter 5 Speaker button Enables you to use the speaker phone feature Press the Speaker button before you dial the call when your telephone is ringing or while a call is in progress To turn the speaker phone off and resume the conversation pick up the handset Volume up and down buttons Raises and lowers the volume of the ringer the sp
91. o Voice Mail button Directs all incoming calls after one ring to your voice mail or to wherever you have specified in NBX NetSet User Information Call Forward See Other Ways to Manage Your Voice Mail Messages in Chapter 4 Message button Accesses your voice mail messages through the NBX Messaging system See Listening to NBX Messages in Chapter 4 22 CHAPTER 2 3CoM 3102 BUSINESS TELEPHONE 17 18 19 20 21 22 Hands Free button Allows you to answer internal intercom calls without picking up the handset To activate this feature press the amp button before calls come in to your telephone When the feature is enabled the indicator is lit When you receive an internal call your telephone sounds a tone and activates the speaker phone An external call a call from outside your NBX system rings to your telephone as usual Headset connector Located on the underside of the telephone this RJ 11 connector enables you to plug in a headset so that you can listen to calls and have your hands free See Using a Headset in Chapter 6 To enable the use of a connected headset press the Headset button by default button 16 at the top of the right column of buttons Volume down Lowers the volume of the ringer the speaker the handset or the headset See Setting the Volume in Chapter 5 Mute button Enables you to prevent callers from hearing what you are saying during a teleph
92. o place or receive another new call repeat the previous steps 58 CHAPTER 5 STANDARD FEATURES Transferring a Call Announced Screened Transfer When you answer an incoming telephone call the Transfer feature allows you to send that call from your telephone to any other internal line or if your call permissions allow to an outside line To view your permissions log in to NBX NetSet User Information Call Permissions Your administrator can change your call permissions Before you complete a transfer you can announce to the recipient that you are transferring a call The recipient can then decide whether to take the call To announce a transfer While on a call press the Transfer button The system places the caller on hold and selects a new line 2 Dial the number to which you want to transfer the call 3 When the recipient answers announce the call pb Blind Transfer 1 m If the recipient wants to take the call press Transfer again to complete the transfer Hang up the handset m f the recipient does not want to take the call retrieve it by pressing the Access button on which the call originated Your administrator can disable Announced Transfers by enabling the One Button Transfer feature for the entire NBX system When that setting is enabled every time that you transfer a call the call is transferred as soon as you dial the extension and hang up without waiting for you to announce the call
93. o the e mail message as a WAY file See the tables in Notice Behaviors later in this section You can listen to the messages using your PC sound device a USB headset or a sound card with either speakers or headphones If you delete the e mail notice with its attached WAV file after you listen to the message you delete only the copy The original voice mail message remains in your NBX voice mailbox You must log in to the NBX voice mail System by telephone or through the NBX NetSet utility to delete your messages From the Interval drop down list box select the number of minutes that you want the system to wait after each attempt before it moves to the next attempt The best time interval depends on the Attempt method that you choose For instance allow sufficient time after a Pager notification for the usual delay at your pager supplier Click Apply Repeat steps 4 through 7 to set up additional attempts if you want The cycle of notice behaviors differs depending on the method that you select for the first attempt See Notice Behaviors at the end of this section You do not need to configure every Attempt row When you have configured all of the Attempt rows that you want click OK The NBX Messaging tab appears Test your off site notification settings by leaving yourself a voice mail message Additional Notes m You can use the same notification method for all five attempts or any combination of methods m f your
94. og in to an ACD group using your 3Com Telephone Pick up the handset Press Feature the feature code for the ACD group Your administrator can tell you which feature code to use Dial the ACD group password Your administrator can tell you which password to use Press and hang up To log out of an ACD group using your 3Com Telephone Pick up the handset Press Feature the feature code for the ACD group Dial the ACD group password Press and hang up Your administrator can configure an ACD group to an Access button To log in to or to log out of the ACD group press the specified Access button The indicator next to the button lights to show that you are logged in Your administrator can configure whether you are allowed to log out or not To log in to an ACD group using the NBX NetSet utility Log in to NBX NetSet gt User Information gt ACD Groups 2 Select the ACD group to log in to 3 Click Log In and then click Close If you log in to an ACD group and do not answer a call when it rings on your telephone the system may log you out of the group depending on how the administrator has configured the group 86 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM To log out of an ACD group using the NBX NetSet utility 1 Log in to NBX NetSet gt User Information gt ACD Groups 2 Select the ACD group to log out of 3 Click Log Out and then click Close Viewing ACD User Status NBX NetSet gt User Informa
95. on see your administrator To forward the message to several recipients dial each destination number followed by st After the last destination number and its press again to send your message Follow the prompts to delete or save the message you just forwarded Creating and Sending a Message 39 Creating and Sending a Message To create and send a message directly without actually making a call follow these steps Log in to your mailbox at your telephone or remotely 2 Dial 2 to select Create and Send a Message 3 Atthe tone record a message that is at least 2 seconds long and press st to end the recording Optionally press one of these buttons OR proceed to step 5 Re record the message def 3 Review the message Ga Mark the message Private or Urgent See Marking a yw Message as Private or Urgent later in this chapter w Cancel the message 5 When you are ready to send the message press 1 Dial one of these destination numbers plus m The internal extension or mailbox number of the recipient m A speed dial number See Speed Dials in Chapter 6 m Avoice mail group list number See Using Voice Mail Group Lists later in this chapter m A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes in your organization s
96. one 29 3102 Business Telephone 23 O 135 personal speed dial numbers 65 personal voice mail group lists creating 40 modifying 41 phantom mailboxes 45 picking up calls 83 feature codes 109 position wall mount bracket 126 printing labels 68 printing speed dial lists 67 private messages 43 problems solving 121 Program button 1102 2102 and 2102 IR Business Telephones 27 3102 Business Telephone 21 programmable Access buttons 1102 2102 and 2102 IR Business Telephones 27 28 1105 Attendant Console 116 3102 Business Telephone 21 22 3105 Attendant Console 115 public address system 94 95 pulse dialing 103 feature codes 111 Q Quick Reference sheets 17 R receptionist and the Attendant Console 114 and the Complement Attendant Software CAS 118 definition 10 Redial button 1102 2102 and 2102 IR Business Telephones 27 3102 Business Telephone 21 redialing calls 50 feature code 111 Release button 1102 2102 and 2102 IR Business Telephones 29 3102 Business Telephone 23 release feature code 111 releasing calls with headset 76 relocating telephones 128 remote notification 68 remote offices calling 100 replying to voice mail messages 37 136 INDEX ring no answer call forwarding 51 ringer tone choosing 64 volume 61 ringing delayed 103 Do Not Disturb 73 RJ 11 jack caution avoiding use with 3Com Telephones 122 RJ 45 jack caution using instead of RJ11 122 S scroll buttons 1102 2102 and 2102 IR
97. one call although you can still hear them Press the button to turn off the telephone s microphone when you are using the handset or headset or when your telephone is in speaker phone mode To turn off the Mute feature press the button again Volume up Raises the volume of the ringer the speaker the handset or the headset See Setting the Volume in Chapter 5 Handset Programmable Access Buttons Figure 2 shows the 18 programmable Access buttons on the 3Com 3102 Business Telephone To view or change the current features on your telephone s buttons button mappings click the Shortcut to One Touch Speed Dials icon on any NBX NetSet utility screen Click the Help button for instructions uU F amp F WwW N 10 11 12 13 Programmable Access Buttons 23 Figure 2 3102 Access Buttons 7 Q O 16 6 O Q 15 5 Q Q 14 4 O O 13 3 O O 12 2 Q O 11 O O 10 iso O 9 LO O 8 Access buttons have these default settings which your administrator can change In most circumstances your administrator designates these three system appearance buttons as lines for incoming and outgoing calls Personal Speed Dial 1 See Speed Dials in Chapter 6 Personal Speed Dial 2 Personal Speed Dial 3 Call Park button Allows you to place a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 7 Transfe
98. only do not use letters or as part of your password wm Longer passwords are more secure You can use up to 10 digits for your password m Never tell your password to anyone Changing Your Name Announcement and Personal Greetings WN N You set name announcement and personal greeting when you first set your voice mail See Setting Up Your Password and Voice Mail for the First Time in Chapter 1 Change your personal greeting often to ensure that callers hear up to date information You can record up to five personal greetings and choose which to use from the telephone You can also review delete or choose which to make active with the NetSet utility If appropriate you may also want to change the greeting for an extension that is a greeting only mailbox so that callers do not attempt to leave messages See Greeting Only Mailbox later in this chapter To change your name announcement or personal greetings Log in to your mailbox at your telephone or remotely Press 9 for Mailbox Options and then press 1 To review or change your name announcement press 1 and follow the prompts To review or change your personal greetings press 2 and follow the prompts Using the NetSet utility you can review or delete a personal greeting or choose which of your recorded greetings to make active To hear or delete your personal greetings or choose your active personal greeting from the NetSet utility Lo
99. ons below the window to go directly to these features One Touch Speed Dials S not available on 3Com 3100 Y Entry Telephone Shortcut to Off Site Notification Quick Reference Guides 17 Telephone Guides r including this guide Phone Guides NBX Feature Codes Guide Feature Codes Quick Reference Guides To open and print a copy of the Quick Reference Guides for the most frequently used features on your telephone Log in to the NBX NetSet utility See Starting the NBX NetSet Utility earlier in this chapter Click Telephone Quick Reference The quick reference guide that pertains to your telephone appears Adobe Acrobat Reader 5 0 or higher is required to view the file Adobe Acrobat Reader is available free from the Adobe Web site www adobe com 18 CHAPTER 1 GETTING STARTED p Telephone Buttons and Controls 3CoM 3102 BUSINESS TELEPHONE This chapter describes the buttons controls and features on the 3Com 3102 Business Telephone It covers these topics m Telephone Buttons and Controls m Programmable Access Buttons m Status Lights for System Appearance Buttons For how these features work on an analog telephone that is connected to the NBX system click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility Figure 1 shows the buttons and controls on the 3Com 3102 Business Telephone The features are discussed after the picture 20 CHAPTER 2 3CoM 310
100. ons schedule for your extension or you can adjust it temporarily with the Telephone Locking feature To enable and disable the Locking feature using the feature code Pick up the handset and press Feature 432 The display panel on a 3Com Telephone prompts you to enter your password Enter your password and hang up Your telephone is now locked The display panel shows the Lock icon It displays only the directory and system wide speed dials 3 To turn off this feature repeat steps 1 and 2 The Lock icon disappears Your call logs and personal speed dials are again available Additional Notes m When Telephone Locking is activated a person using your telephone can dial only toll free calls calls to emergency services such as 911 in the United States or calls to telephone numbers that have been programmed in your system as internal calls m Even when Telephone Locking is active on your telephone your off site notification choices remain in effect That is notification of voice mail messages is sent to the outside telephone numbers or paging numbers that you have specified in NBX NetSet NBX Messaging Off Site Notification even if these numbers are not toll free m You can view your current Telephone Lock setting by logging in to NBX NetSet User Information Feature Settings Call Permissions Class of Service Override 75 Your administrator establishes Call Permissions to control the types of calls
101. or remotely Press 9 Press 4 select one of these options and follow the prompts Button Description 1 Enable off site notification 2 Disable off site notification 3 Change off site notification settings 4 Review current off site notification settings Return to the main menu Do Not Disturb 73 Do Not Disturb gt When the Do Not Disturb feature is in effect calls coming in to your telephone immediately go to your default call coverage point without ringing You set the default call coverage point by logging in to NBX NetSet gt User Information gt Call Forward Default See Forwarding Incoming Calls in Chapter 5 If Call Forward All is in effect it overrides Do Not Disturb Calls go to the call coverage point defined for Call Forward All in NBX NetSet User Information Call Forward Override You can ask your administrator to map the Do Not Disturb feature to an available Access button on your 3Com Telephone or you can use the Feature Code to enable and disable the feature When Do Not Disturb is in effect m t overrides Call Forward No Answer Call Forward Busy and FWD MAIL m Your telephone does not ring when it receives an incoming call The associated status light does flash when a call arrives m You can use the telephone to dial outgoing calls m You can use the telephone to dial internal and external pages m a3Com Business Telephone or 3Com Managers Telephone does not
102. ord Message button current password 9 2 follow the prompts OR for systems that do not use NBX Messaging Feature 434 current password Ld new password repeat your new password Analog Telephones 500 and follow the voice prompts OR for systems that do not use NBX Messaging Feature Entry Tone 434 Feature Entry Tone new password Feature Entry Tone repeat your new password Confirmation Tone 500 extension number current password 9 2 follow the prompts OR for systems that do not use NBX Messaging Feature Entry Tone 434 Feature Entry Tone current password Feature Entry Tone new password Feature Entry Tone repeat your new password Confirmation Tone NBX NetSet Utility NBX NetSet Utility 15 After you have set your initial NBX password continue to follow the voice prompts to record your name announcement Your name announcement tells callers that they have reached your voice mailbox Then follow the voice prompts to record your personal greeting Your personal greeting lets callers know important information about you for instance that you are on vacation available at another number or unavailable for a specified amount of time At any time you can change these greetings or record more than one personal greeting and choose which one is active See Changing Your Name An
103. ou can retrieve forward and save messages in the same way that any other employee can but without a physical telephone connected to your NBX system m If you are an employee who lives a long distance from your office and works from home customers and others can leave messages in the your phantom mailbox and you can call in to the NBX system to retrieve them or you can listen to them from the NBX NetSet utility You retrieve messages from a phantom mailbox in the same way that you retrieve messages from a personal mailbox See Listening to NBX Messages earlier in this chapter A group mailbox is a voice mailbox from which a group of users can retrieve messages Your administrator creates group mailboxes and can explain how to retrieve messages that are left in the group mailbox Example m During nonbusiness hours the system can send incoming telephone calls for your sales department to a group mailbox Your administrator assigns to the appropriate sales people the ability to listen to forward or otherwise handle all messages that are directed to the group mailbox Your administrator can assign map a Message Waiting Indicator for the group mailbox to an Access button on the 3Com Business Telephone of each group member The light next to the mapped button indicates when the group mailbox has messages in it Any group member can press the button to retrieve messages from the group mailbox 46 CHAPTER 4 NBX MESSAGING gt
104. ouncement to tell callers that their call may be monitored Agents must be logged in as members of an ACD or Hunt Group Anyone however who picks up a call that comes through an ACD or Hunt Group may be monitored like an agent This includes people who take a transferred call or answer one with call pickup Supervisors are people using the supervisory monitoring password to monitor the ACD or Hunt Group A call could be forwarded through more than one group the supervisor must provide the password of the most recent group The supervisor must use a 3Com Telephone with a display panel and appropriate soft buttons not a 3Com Entry Telephone 3Com Cordless Telephone 3Com 2101 Basic Telephone or an analog telephone Customers are people who make an incoming call to an ACD or Hunt Group number It can be an internal or external caller Monitor allows the supervisor to listen to a call Whisper allows the monitoring supervisor to speak to the agent without the customer hearing Barge In allows the supervisor to speak to both the agent and the customer Monitor also called Silent Monitor allows an authorized supervisor to listen to calls that come in to an agent through an ACD or Hunt Group The administrator configures the NBX system to specify whether a tone audible to the agent plays when the supervisor joins to monitor the call Whisper Supervisory Monitoring 91 To monitor an agent s ACD or Hunt Group
105. our E mail 80 Account Billing Codes 80 CallerID 81 Internal and External Caller ID 81 Calling Line Identity Restriction CLIR 82 Call Pickup 83 Directed Call Pickup on a Specific Telephone 83 Group Call Pickup 84 Automatic Call Distribution Groups Hunt Groups and Calling Groups 84 Automatic Call Distribution 85 Hunt Groups 87 Calling Groups 89 Group Membership 89 Supervisory Monitoring 90 Monitor 90 Whisper 91 Barge In 92 Change Agent 92 Interactions 92 Call Park 93 Paging 94 Paging the System 95 Paging Zones 95 Configurable Operators 96 How Configurable Operators Work 96 Configuring the Operators 97 Using Message Waiting Indicator to Telephone 98 Sending an MWI Message 98 Retrieving an MWI Message 98 Deleting MWI Messages 99 Cancelling an MWI Message 99 Dialing a Call to a Remote Office 100 Using Unique Extensions 100 Using Site Codes 101 Bridged Extensions 102 Delayed Ringing 103 Using Pulse Dialing 103 Additional Applications 105 FEATURE CODES NBX Tones 107 Feature Codes with 3Com Telephones 108 3Com Business Telephone 109 Using Feature Codes 109 3CoM 3105 AND 1105 ATTENDANT CONSOLES 3Com Attendant Console 114 Access Buttons 114 Feature Buttons 114 Attendant Console Labels 117 Opening the 3105 Attendant Console Label Cover 117 Complement Attendant Software 118 Managing Calls 119 TELEPHONE INSTALLATION AND MAINTENANCE Connecting the Telephone 121 Installing the 3102 Telephone Label
106. ove through the lists When you see the list that you want to use press the button under Slct Select Tips on Using the Lists Using the 3Com Telephone Display Panel 49 3 Use the scroll keys to move to the name or number that you want to call Verify that the cursor is at the entry you want and press the button under SIct 4 To move back to the previous menu press the button under Back 5 To leave the lists entirely press the Exit soft button OR press an Access button that is programmed for Release OR hang up After you press the up or down scroll key 3102 Business Telephone scroll keys shown if you do not select an item immediately the display alternates between the list Call Logs gt Oxo Directory gt and the menu choices Select an entry Suc Back In the user directory names appear in alphabetical order by last name The system updates the directory when the administrator adds or removes users Lee Man Yee GO Lee Margaret In the user directory to move quickly to the first name that begins with a particular letter you can use the key pad Example Press 3 to show the first name that begins with D press 3 twice to move to the first name that begins with E press 3 three times to move to the first name that begins with F Then scroll up or down to the name that you want 50 CHAPTER 5 STANDARD FEATURES Dialing a Call An Internal Call An External Call Redialing a
107. ox See Off Site Notification in Chapter 6 m With a touch tone telephone you are able to bypass system messages using option buttons if you are configuring passwords and greetings However you cannot bypass voice mail messages in this manner Changing Your Password You use the same 4 digit to 10 digit password to log in to the NBX NetSet utility and to access your NBX voice mail You can change this password with your telephone using the NBX voice prompts or a feature code or through the NBX NetSet utility To set up your password for the first time see Table 4 and NBX NetSet Utility in Chapter 1 Table 4 also describes how to change your password If you forget your password the administrator can set it to be your extension number Then follow the instructions in Table 4 in Chapter 1 to change it to a more secure password Also see Security Tips next If your NBX system uses a messaging system other than NBX Messaging m Use the feature code method described in Table 4 in Chapter 1 to set and change the NBX NetSet utility password m 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility Security Tips Changing Your Name Announcement and Personal Greetings 33 Change your password often Do not use passwords that can easily identify you such as your phone extension or birth date m Avoid simple passwords such as 1234 or 0000 m Use numbers
108. peed dials are available only from the telephone for which they were created You create view and print your personal speed dial list using the NBX NetSet utility You can view and dial a personal speed dial number using the telephone display panel of a 3Com Telephone Your first personal speed dial numbers appear on whichever of the Access buttons at the right of your 3Com Business Telephone are not used for other purposes The bottom 3 buttons on a 3Com Business Telephone are normally reserved for your extension On a 3Com 3102 Business Telephone by default your extension appears on the bottom 3 buttons of the left column of 9 buttons On the 1102 2102 and 2102 IR Business Telephones your extension appears by default on the bottom 3 buttons of the column of 12 buttons Your administrator may have mapped some of the buttons to features See Special Case One Touch Speed Dials later in this chapter To assign or change a personal speed dial number Select NBX NetSet Speed Dials Personal In the Personal Speed Dials box select an unassigned speed dial ID number or select the speed dial ID number for which you want to change the speed dial number In the Destination Number text box type the telephone number that you want the system to dial when you use that ID number Include all of the prefix numbers that you would normally dial such as a 9 or 8 or 1 to access an outside line and if necessary the country code or
109. ply to the message See Replying to a Message later in this chapter Forward the message See Forwarding a Message later in this chapter Listen to date time and sender information about the message See Information About Your Messages next Back up 3 5 seconds in the current message Pause the current message for up to 20 seconds Move ahead 3 5 seconds in the current message Move to the next message Return to the main menu Information About Your Messages Replying to a Message gt Replying to a Message 37 To listen to date time and sender information about a message in your mailbox press 6 during or after the message and then press one of these buttons S Date and time information abe w2 Sender information ati 4 Listen to the previous message You can send a reply to a voice mail message provided that the NBX system has received the necessary caller ID information If you receive a message that is marked Private you can reply to the originator but you cannot forward the message to others To reply to a message after you listen to it Press 4 If the message has been sent to more than one person press 1 to reply only to the sender or press 2 to reply to all of the recipients 2 After the tone record your reply Hang up or press for more options 4 f you press press one of these buttons Wd Send your reply Re record your reply Listen to your reply
110. r calls ringing on that user s telephone You can answer a call that is ringing on another telephone only if you and that user both are members of the same Call Pickup group or if that user is a member of a Call Pickup group that allows nonmember pickup Your administrator configures call pickup groups and can tell you which group you belong to To view the list of Call Pickup groups of which you are a member Log in to NBX NetSet User Information Call Pickup Select the group number that you want to view from the Group List and click Details to list the members of that group You can answer a call that is ringing on a specific user s telephone Using the feature code Pick up the handset Press Feature 455 and the user s extension The call is directed to your telephone 84 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Group Call Pickup Using One Touch Pickup Pick up the handset Press the Access button that your administrator has assigned to Pickup Ext Dial the extension number of the ringing telephone You can answer a call that is ringing on a group member s telephone Using the feature code Pick up the handset Press Feature 456 and the group number The call is directed to your telephone Using One Touch Pickup Pick up the handset Press the Access button that your administrator has assigned to Pickup Group Dial the group number Automatic Call Distribution Groups Hunt
111. r by last name click the Last tab Click the user s name The user s extension number and name appear in the Find Phone field Click the button for the way that you want to handle the call For example to transfer a call click Transfer To park a call click Park For additional information on using the Complement Attendant Software see the Help system in the software 120 CHAPTER 9 3COM 3105 AND 1105 ATTENDANT CONSOLES TELEPHONE INSTALLATION AND MAINTENANCE This chapter covers these topics m Connecting the Telephone m Installing the 3102 Telephone Label Plate m Attaching and Adjusting the Articulating Support Bracket m Attaching and Adjusting the Fixed Support Bracket m Moving Your Telephone m Swapping Telephones m Cleaning Your Telephone m Troubleshooting Problems Connecting the Telephone Although the connector layout varies between telephones all 3Com Telephones and attendant consoles use these symbols to identify the connectors nm Power connection for an AC power adapter Network connection Connects the device to the network A powered E Ethernet cable that conforms to the Power over Ethernet IEEE 802 3af standard is acceptable for m 3Com 3100 Entry Telephones m 3Com 3101 Basic Telephones m 3Com 3102 Business Telephones m 3Com 3103 Manager s Telephones m 3Com 3105 Attendant Consoles wm Older 3Com telephones that include PE in the part number Switch port for connecting a
112. r can configure the system so that you can block your identity telephone number from anyone you call By default the NBX system shows the extension and name of any internal caller on the display panel of your 3Com Telephone 82 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Calling Line Identity Restriction CLIR External Caller ID provides the same information for external incoming calls if your organization subscribes to the service from your local telephone company and if the caller has not blocked the information from being sent to the NBX system Availability and service charges for External Caller ID vary by location On certain NBX systems if your organization subscribes to Caller ID service from your local telephone company you can choose to prevent the NBX system from transmitting your Caller ID information to outside parties when you dial a call Your administrator must enable this feature called Calling Line Identity Restriction CLIR on the NBX system If this feature is enabled system wide you can choose to restrict calls m For all external outbound calls that you dial OR wm For only the next single external outbound call that you dial Your administrator can configure your system so that CLIR is always active in which case you cannot change the CLIR settings on your telephone to override this option CLIR for All External Calls To enable CLIR AII for all calls from your telephone Pick up the handset
113. r for your telephone and then plug it back in Callers cannot leave messages on my voice mail a Your mailbox may be full Log in to your voice mailbox and delete some messages wm Your telephone may be set up for Greeting Only Mailbox Log in to NBX NetSet NBX Messaging and clear the Greeting Only Mailbox checkbox When I park a call the display panel shows Park xtn in use and the call returns to my telephone When I dial 9 or 8 to access an outside line the display panel shows All Ports Busy After call another user in my organization hear a tone but no ringing You have selected a Call Park extension that is already in use Try another Call Park extension Your administrator can add additional Call Park Extensions For details see Call Park in Chapter 7 No outside lines are available Try again in a few minutes The other user may have the Hands Free Active on Intercom feature enabled Begin speaking after you hear the tone For details see Telephone Buttons and Controls in Chapter 2 or Chapter 3 On my 3Com Business Telephone or 3Com Manager s Telephone all incoming internal calls come over my speaker phone You have the Hands Free Active on Intercom feature enabled For details see Telephone Buttons and Controls in Chapter 2 or Chapter 3 When try to access the NBX NetSet utility do not get a response after type the NBX system s IP addres
114. r on other tabs such as conference room phones Quick Tab Provides access to frequently used entries in the directory Managing Calls Complement Attendant Software 119 Table 11 describes Complement Attendant Software buttons and the keyboard shortcuts to functions on the Action menu Table 11 Attendant Software Buttons and Keyboard Shortcuts Keyboard Button Purpose Shortcut Answer Answers an incoming call Alt A Dial Dials a selected number to place an outgoing call Alt D Park Places a call in a holding pattern so thatit can Alt K be retrieved from another telephone on the system UnPark Releases a caller from a holding pattern Alt U Release Terminates a call Alt R Hold Places a caller on hold Alt H UnHold Removes a caller from being on hold and returns AIt N to the call Transfer Forwards a call to another telephone Alt T Complete Transfer Completes the transfer of a call Alt M Cancel Transfer Cancels a transfer Alt S Conference Establishes a single call with up to three additional Alt C internal or external parties Complete Completes the conference call Alt P Conference Cancel Conference Cancels the addition of a party to a conference Alt E call To manage incoming calls using the Complement Attendant Software click the buttons at the bottom of the screen as described here Select a sort method by clicking the appropriate tab For example to select a use
115. r to Voice Mail button Sends a call directly to another user s voice mailbox See Direct Mail Transfer in Chapter 7 Feature button Allows you to access features that are not directly assigned to an Access button on your telephone See Chapter 8 for a list of features and codes and how to use them Release button Disconnects calls Useful when you use a telephone headset See Using a Headset in Chapter 6 Personal Speed Dial 4 See Speed Dials in Chapter 6 Personal Speed Dial 5 Personal Speed Dial 6 Personal Speed Dial 7 Personal Speed Dial 8 24 CHAPTER 2 3CoM 3102 BUSINESS TELEPHONE 14 Personal Speed Dial 9 15 Personal Speed Dial 10 16 Headset Press this button to enable the use of a headset that is connected to the telephone Status Lights for An Access button that is set up for incoming and outgoing calls is called a System Appearance System Appearance button The light beside each System Appearance Buttons button indicates the status If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold gt 3Com 1102 2102 AND 2102 IR BUSINESS TELEPHONES This chapter describes the buttons controls and features on the following 3Com Telephones m 3Com 1102 Business Telephone m 3Com 2102 Business Telephone m 3Com 2102 IR Business Telephone The chapter covers these topics m Telephone Buttons and Controls m Programmable A
116. rams maps a telephone extension to appear on both a managers telephone and the assistant s telephone that is it is a bridged extension The administrator has also enabled the Delayed Ringing feature on the manager telephone and has specified 4 rings a typical setting When a call comes in to the manager on that extension the assistant s telephone rings 4 times before the call audibly rings on the manager s telephone Even during the first silent rings the line s status light on the manager s telephone flashes allowing the manager to answer the call if required Using Pulse Dialing In some locations analog telephone users must dial telephone calls using pulse dialing instead of tone dialing also called Dual Tone Multi Frequency or DTMF dialing Your administrator must configure the Analog Line Card ports for pulse dialing 104 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Examples m Some of your telephone lines are provided by a telephone company that supports only pulse dialing while other lines are provided by a different telephone company that supports DTMF dialing m Your organization s telephone service provider offers low cost pulse dialing only service m n some situations you must switch to DTMF dialing during a call For example if your call is answered by an automated attendant that requires that you enter information from your telephone keypad you must typically enter the information using D
117. rator for details GETTING MORE FROM YOUR TELEPHONE SYSTEM This chapter covers these topics m Listening to Your Messages in Your E mail m Account Billing Codes m Caller ID m CallPickup m Automatic Call Distribution Groups Hunt Groups and Calling Groups m Supervisory Monitoring m Call Park m Paging m Configurable Operators m Using Message Waiting Indicator to Telephone m Dialing a Call to a Remote Office m Bridged Extensions m Delayed Ringing m Using Pulse Dialing m Additional Applications Security Note Several of the features described in this chapter include configuring a telephone line to appear on more than one 3Com Business Telephone or 3Com Manager s Telephone For any of these features if one person is using a telephone line no one else can listen in on that same line from a different telephone If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter 80 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM gt For help on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility For how to set up your NBX NetSet utility password the first time see Chapter 1 Listening to Your Messages in Your E mail You can listen to your voice mail from any computer that allows you to access your e mail Your e mail software appl
118. s and press Enter Ask your administrator to verify the IP address that you typed into your web browser am unable to log in to the NBX NetSet utility You must set up your voice mail before you can use the NBX NetSet utility Press the Message button The prompts guide you through the setup Then use your voice mail password to access the NBX NetSet utility If you are on an analog telephone see Setting Up Your Password and Voice Mail for the First Time in Chapter 1 130 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE Table 12 Possible Problems continued Possible Problem Suggested Solutions My telephone is not forwarding my incoming calls to my voice mailbox added a One Touch speed dial but the telephone does not dial that number try to pick up a call ringing on another telephone using Directed Call Pickup but it fails In NBX NetSet gt User Information gt Call Forward Default verify that you have selected Forward to Voice Mail as your call coverage point For details see Forwarding Incoming Calls in Chapter 5 Use only numeric characters in your Speed Dial setup For details see Special Case One Touch Speed Dials in Chapter 6 The telephone that you are using to pick up the call may not be in the same group as the telephone that is ringing and the telephone group to which the ringing telephone belongs does not allow nonmember pickup See Call Pickup in Chapt
119. se the headset for a long time for instance overnight 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone When you are ready to receive calls again set up the headset for receiving calls Pick up the handset on your telephone and set it on your desk Put on the headset On the amplifier set the headset button to On You can use your phone as an intercom You can answer internal intercom calls without picking up the handset When you receive an internal call your telephone sounds a tone and activates the speaker phone An external call a call from outside your NBX system rings to your telephone as usual To enable Hands Free Active on Intercom press the Hands Free or the amp button before calls come in to your telephone When the feature is enabled the indicator is lit To disable Hands Free Active on Intercom press the Hands Free or the amp button again Palm Integration pb 3Com 2102 IR Business Telephone only The infrared port on the front edge of the 3Com 2102 IR Business Telephone receives infrared signals from a hand held device that runs the Palm operating system You can use your hand held device to call numbers in its directory and to perform standard telephone operations such as Forward Redial and Transfer Install the Palm Dialer software available on the NBX Resource Pack CD on your hand held device See your administ
120. stens to your prerecorded voice mail message which includes the instruction to press an access digit 0 or 9 in order to reach the appropriate operator When you employ a configurable operator you must re record your personal voice mail greeting to tell callers that an operator is available to them if they press the appropriate access digit during the voice mail greeting The caller presses 0 or 9 4 The call is redirected to the operator that you designated The caller can leave a message and then press 0 or 9 to transfer to a configured operator Configuring the Operators gt Configurable Operators 97 You can view the operators settings and modify those settings if your administrator allows it The operator s call handling rules such as call coverage may apply to the voice mail caller Also you must have external to external permissions in order for transfers to external phone numbers to complete successfully If you or the administrator do not configure operator destinations the system directs an operator bound caller to extension 501 Viewing Your Operator Permissions To find out if you have permission to configure operators Log on to NetSet gt User Information gt Call Permissions Your current permissions to configure the System Operator and the Personal Operator appear in the User Information window Configuring the Operator Destinations To configure your own destinations for System and Personal Oper
121. supervisor can invoke supervisory monitoring on only two calls one active and one on hold at a time m If acustomer or agent conferences in an additional caller or transfers parks or sends a call to voice mail a supervisor monitoring the call is dropped from the call Call Park 93 m lfacustomer or agent puts a call on hold before a supervisor attempts to monitor it the supervisor will not be able to monitor the call If a customer or agent puts a call on hold after a supervisor is monitoring it the supervisor will not be dropped from the call Call Park Use Call Park to place a call in a holding pattern and make it available for another person to pick up from any telephone on the system Use the internal paging feature the external paging feature or both to announce the call The recipient can retrieve the call from any 3Com Telephone or analog telephone by dialing the Call Park extension that you give during your announcement This feature is useful in any of these circumstances m The recipient is elsewhere in the building m You want to continue a call on another telephone for instance in a conference room for privacy and transferring the call does not give you enough time to retrieve it When you park a call you assign it a Call Park extension which anyone can use to retrieve it Table 7 lists the default Call Park extension numbers Ask your administrator to verify the Call Park extensions for your location
122. t Groups and Calling Groups 87 m Ext Shows the extension number of each agent in the group m First Name Shows the first name of each agent a Last Name Shows the last name of each agent a Rank Shows the order in which calls are routed to agents in the group m Status Shows whether each agent is currently logged in or out of the ACD group m State Shows which agents extensions have been locked in to the ACD group Incoming calls ring to one member of the hunt group If that member s telephone is in use or if that member does not answer the call the system hunts for another member of the group until the call is answered or is forwarded to the group call coverage point For example if there are no available members of the hunt group the call might be forwarded to a group mailbox or to the receptionist Figure 5 shows the path of a call coming into a hunt group Figure 5 Sample Hunt Group Configuration Incoming Telephone Call Telephone 1 Telephone 2 Telephone 3 uU FP WN Group Voice Mailbox 88 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM kh WN Hunt groups can be static or dynamic m If you are in a static hunt group you are always part of that group along with the other group members m If you are in a dynamic hunt group you must log in to the group to be part of it To log in to a dynamic hunt group using your 3Com Telephone Pick up the handset Press Feature the feat
123. the NBX NetSet utility m If you specify Pager or VoiceMail for the first attempt Attempt Method Effect 1 Pageror w You receive a telephone call or pager call for Voice Mail only the first new voice message and then you configure attempt 72 CHAPTER 6 PERSONALIZING YOUR TELEPHONE Managing Off site Notification Using the Telephone Attempt Method Effect 2through5as E mail wm You receive an e mail notice for only the first new voice mail message The e mail notice contains no information about the voice message like time of receipt and number that called and no WAV file attachment 2through5as Pager wm You receive a pager call for only the first new voice message 2through 5as Voice Mail s You receive a telephone call for only the first new voice message First new message means the first voice mail message that arrived at your mailbox since the last time that you logged in to your voice mailbox through a telephone OR through the NBX NetSet utility Logging in restarts the cycle Resetting the Off Site Notification Cycle When you log in to your voice mailbox and hang up or log out regardless of whether you listen to or delete messages you start the off site notification cycle again You will be notified about the next message that comes into your voice mailbox To manage your off site notification settings directly through the telephone Log in to your voice mailbox at your telephone
124. the display panel 2 Press the Set soft button to select CFWD ALL 3 Press the Set soft button again 54 CHAPTER 5 STANDARD FEATURES Setting Call Forward from the NetSet Utility 4 If the telephone number you want was entered previously and displays press to accept it Otherwise enter the telephone number to forward calls to and press To cancel Call Forward All from the display panel Scroll to CFWD ALL on the display panel 2 Press the Set soft button to select CFWD ALL 3 Press the Set soft button again to select Cancel CFWD ALL From the NetSet utility you can set default call forwarding or choose to override the default with a condition for call forwarding No Answer Busy or All and a destination For telephone numbers do not use parentheses hyphens or spaces When you specify an external telephone number start by entering a 9 or 8 or whatever is required to access an outside line Example 912815551212 dials 281 555 1212 You can enter a if a pause is required between an access code and a destination number Default The Call Forward Default page defines basic call forwarding You choose from four destinations voicemail box a phone number the automated attendant or disconnection You can override these settings on the Call Forward Override page or by making changes on the telephone To set the default call forwarding Log in to NBX NetSet User Information Call Forward Default 2 Select your
125. ther button as the Feature button Follow these steps to use NBX feature codes Pick up the handset Press the Feature button Dial the feature code and any additional values as specified in Table 9 Hang up when your call is complete or you have activated the features that you want Feature Code See Account Codes F 888 account code telephone Account Billing Codes in Chapter 7 number ACD Hunt and Calling Groups F feature code for the group group Automatic Call Distribution Groups password Hunt Groups and Calling Groups in Chapter 7 Call Forward All F 465 Forwarding Incoming Calls in Chapter 5 Call Forward Busy F 467 Forwarding Incoming Calls in Chapter 5 Call Forward No Answer Call Park Park a Call F 466 Forwarding Incoming Calls in Chapter 5 F 444 one of the Call Park extensions Call Park in Chapter 7 for your NBX system Call Pickup Directed F 455 the extension of the ringing Call Pickup in Chapter 7 telephone Call Pickup Group F 456 call pickup group number Call Pickup in Chapter 7 110 CHAPTER 8 FEATURE CODES Table 9 NBX Feature Codes continued Feature Feature Code See Call Toggle F 409 Toggles between two calls To return to the first call press the button for the line where the first call came in press Call Toggle 2101 or r
126. tion gt ACD Groups shows each ACD group that you are a member of Click each column heading to arrange the information in ascending or descending order m Ext Shows the extension number of the ACD group ACD Group Name Shows the name of the ACD group m Queue Shows the number of calls to this ACD group currently in the queue Answered Shows the number of calls that have been answered by this ACD group since NBX system startup m Status Shows whether you are currently logged in or out of the ACD group m State Shows whether your extension has been locked in to the ACD group If your extension has been locked into the ACD group only the administrator can log you out If your extension is not locked into the ACD group you can log yourself out You can also perform the following actions m Select All Select for an action all ACD groups of which you are a member a Login Log in to the selected ACD group or groups m Log Out Log out from the selected ACD group or groups m Detail Opens the ACD Groups Status Details screen which provides information about a selected group Viewing ACD Group Status Details Click Detail in NBX NetSet User Information ACD Groups to show more detailed information about the agents of this ACD group Click each column heading to arrange the information in ascending or descending order Hunt Groups Automatic Call Distribution Groups Hun
127. tivated one or more persistent features and your mailbox has messages you hear the New Messages Dial Tone whenever you pick up the handset until you have deleted all messages Feature Codes with A large number of telephone features are available by pressing the 3Com Telephones Feature button on a 3Com Telephone and entering a three digit feature code These feature codes are listed in Table 9 m f your telephone does not have a button programmed for Feature ask your administrator to program one m Because your administrator determines whether some of the features that are described in this chapter are available for your telephone or for the entire system some of these features may not be available to you 3Com Business Telephone Using Feature Codes A WN A Table 9 NBX Feature Codes Feature Using Feature Codes 109 Most of the features that are listed in Table 9 are available on your 3Com Business Telephone on single purpose buttons like Hold Conference Transfer and Message or on Access buttons that you or your administrator can program Nevertheless you can use feature codes if you like On Models 1102 2102 and 2102 IR the top Access button directly below the Program button is programmed at the factory as the Feature button for the 3Com Business Telephone On Model 3102 the top Access button in the left column of 9 buttons is programmed at the factory as the Feature button Your administrator can program ano
128. to NBX NetSet Hunt Groups 2 Click the Logout all button Calling Groups One type of hunt group is the Calling Group Calling groups allow an incoming call to ring simultaneously on all telephones in a group for example a customer service group To log in to or out of a calling group follow the steps in Hunt Groups earlier in this chapter Figure 6 shows the path of a call coming in to a calling group Figure 6 Sample Calling Group Configuration Incoming Telephone Call Telephone 1 Telephone 2 Telephone 3 After a specified number of rings with no answer ao uk WN Receptionist Group Membership To view the list of users that belong to a group 1 In NBX NetSet gt User Information gt Hunt Groups select a group 2 Click Details 90 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Supervisory Monitoring Monitor Supervisory monitoring is typically used in call centers to allow supervisors to join a conversation between an agent and a customer to ensure proper customer support The supervisor s presence may or may not be announced to the agent or customer by a tone Supervisory monitoring can be used only with incoming calls to Automatic Call Distribution Groups and Hunt Groups Other calls to and from the agent s telephone are unavailable to the supervisor The supervisor must provide a password to access the agent s extension during these calls Your organization may be legally required to add an ann
129. to the Call Forward Default destination after the number of rings specified in the Call Forward Default page of the NetSet utility You can put a call on hold for any reason On 3Com Business Telephones Press the Hold button To return to the call press the appropriate Access button You can place a call on hold to dial a new call On 3Com Business Telephones Press the Hold button 2 Press one of the Access buttons that is currently not being used 3 When you hear dial tone dial the second call The number of simultaneous calls that you can have on your 3Com Telephone is limited by the number of Access buttons that are defined for your extension The default is the bottom three buttons in the column of Access buttons on the left of the 3102 Business Telephone and the bottom three Access buttons in the column on the right on the 1102 2102 or 2102 IR Business Telephones Your administrator can verify the number and location on your telephone To place more than one call on hold on a 3Com Business Telephone 1 To place the current call on hold press the Hold button m To make a call press one of the Access buttons that is currently not being used When you hear dial tone dial the call wm To receive a call locate the flashing status light that indicates the incoming call and press the associated Access button 2 To place the new call on hold press Hold 3 To return to either call press the appropriate Access button 4 T
130. uide This Guide Table 1 Where to Find Information If you are looking for information about Turn to How to get started with your new telephone Chapter 1 The 3Com 3102 Business Telephone Chapter 2 The 3Com 1102 2102 and 2102 IR Business Telephones Chapter 3 NBX Voice Messaging features Chapter 4 Using standard telephone features Chapter5 Personalizing your telephone Chapter 6 Enhanced system features Chapter 7 Feature codes Chapter 8 The Attendant Console and Complement Attendant Software Chapter 9 Telephone maintenance and troubleshooting information Appendix A References to all topics in this book Index Conventions Table 2 defines some commonly used words and phrases in this guide Table 2 Common Terms Term Definition Auto Attendant The set of voice prompts that answers incoming calls and describes actions that a caller or user can take to access individual services Administrator The person who is responsible for maintaining your 3Com Networked Telephony Solution Receptionist The person who answers the majority of incoming telephone calls In some business environments this person may be a switchboard operator User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single port ATA device Documentation 11 Table 3 lists conventions that are used throughout this guide Table3 Icons Icon
131. ups and the Do Not Disturb feature 73 feature code 109 overview 84 sample configuration 89 Calling Line Identity Restriction CLIR 82 feature codes 110 CAS 118 change agent supervisory monitoring 92 Class of Service CoS override 75 feature code 110 cleaning telephones 128 CLIR 82 feature codes 110 coaching 91 codes account and billing 80 feature codes 107 NBX Feature Codes Guide 9 Complement Attendant Software CAS computer screens and tabs 118 features 118 introduction 113 keyboard shortcuts 119 Conference button 1102 2102 2102 IR Business Telephones 27 3102 Business Telephone 21 conference calls adding parties 59 dropping last party 60 feature code 110 introduction 59 configurable operators 96 confirmation tone 107 connecting a headset 3102 Business Telephone 22 76 general 76 connecting telephones 64 128 caution RJ 45 versus RJ 11 jacks 122 electrical power 121 conventions documentation 10 creating voice mail messages 39 customer supervisory monitoring 90 D delayed ringing 103 dial tone 107 troubleshooting a 3Com Telephone 128 dialing calls other methods 50 redial 50 release with headset 76 switching from pulse to tone 103 direct mail transfer feature code 110 overview 59 Direct Mail Transfer button 1102 2102 2102 IR Business Telephones 29 1105 Attendant Console 117 3102 Business Telephone 23 3105 Attendant Console 115 directed call pickup 83 display panel 1102 2102 2102 IR Business Tel
132. ure 19 Figure 18 Knob for the Handset Support Peg Attaching and Adjusting the Fixed Support Bracket 127 Figure 19 shows an 3Com 2102 Telephone in the wall mount position Safe wall mounting requires 3 4 inch drywall and 1 5 inch drywall screws Figure 19 Wall Mount Position Handset support peg 2 Wall with a solid backing 3 Support bracket in the low profile position on opposite end of telephone Security Wall Mount An optional security wall mount bracket that ensures that the device Bracket cannot be removed by unauthorized persons is available for the following devices m 3Com 1102 2102 and 2102 IR Business Telephones For how to order this bracket consult your 3Com NBX Voice Authorized Partner Read and follow the instructions that come with the bracket 128 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE Moving Your All 3Com Telephones have the Automatic Telephone Relocation feature Telephone Each telephone has a unique address You can move your telephone to another location connect it to any Ethernet jack on the LAN and still maintain all of your personalized features speed dials and extension number Swapping Because your extension number and personal settings are associated with Telephones your physical telephone only your administrator can move phone extension settings from one telephone to another Cleaning Your Telephone N Troubleshooting Problems A
133. ure code for the hunt group Your administrator can tell you which feature code to use Dial the hunt group password and press Your administrator can tell you which password to use To log out of a dynamic hunt group using your 3Com Telephone Pick up the handset Press Feature the feature code for the hunt group Dial the hunt group password Hang up the telephone Your administrator can configure a hunt group to an Access button To log in to or to log out of the hunt group press the specified Access button The indicator next to the button lights to show that you are logged in To log in to a dynamic hunt group using the NBX NetSet utility Log in to NBX NetSet gt Hunt Groups 2 Select the hunt group to which you want to log in 3 Click Log In and then click Close If you log in to a dynamic hunt group and do not answer a call when it rings on your telephone the system may log you out of the group depending on how the administrator has configured the group To log out of a dynamic hunt group using the NBX NetSet utility 1 Login to NBX NetSet Hunt Groups 2 Select the hunt group from which you want to log out 3 Click Log Out and then click Close Automatic Call Distribution Groups Hunt Groups and Calling Groups 89 To log in to all hunt groups of which you are a member 1 Log in to NBX NetSet Hunt Groups 2 Click the Login all button To log out of all hunt groups of which you are a member 1 Log in
134. ut picking up the handset Speed Dial Personal List F personal speed dial number Speed Dials in Chapter 6 Speed Dial System Wide List F system wide speed dial number Speed Dials in Chapter 6 Transfer F 420 telephone number F 420 Transferring a Call in Chapter 5 Version Volume Up or Down F 827 F 102 to raise the sound or F 103 to lower the sound Displays the NBX software version Setting the Volume in Chapter 5 112 CHAPTER 8 FEATURE CODES 3CoM 3105 AND 1105 ATTENDANT CONSOLES 3Com Attendant Consoles and the NBX Complement Attendant Software CAS application enable a receptionist to handle high call volumes efficiently Although receptionists are the primary users of the Attendant Console and CAS the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers This chapter covers these features m 3Com Attendant Console A device that works along with 3Com Telephones to increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred to in this guide as the receptionist m Complement Attendant Software CAS A software application that allows a receptionist to answer and route calls using a personal computer Your administrator installs the Co
135. uto Attendant definition 10 automatic call distribution ACD 84 feature code 109 automatic telephone relocation 64 B barge in 92 billing and account codes 80 feature code 109 blocking internal and external ID 81 unauthorized outbound calls 74 bracket 1102 2102 2102 IR security wall mount 127 3102 telephone support 123 branch offices calling 100 bridged extensions 102 103 broadcasting announcements 94 95 busy line call forwarding 51 buttons 1102 2102 2102 IR Business Telephones 25 1105 Attendant Console 116 3102 Business Telephone 19 3105 Attendant Console 115 C call centers 84 call coverage point 51 call forward all calls 51 busy line 51 call coverage point 51 default 52 54 feature codes 109 override 55 precedence 56 problems with 130 ring no answer 51 call logs on telephone display panel 48 call park default extensions 93 feature code 109 introduction 93 retrieving a parked call 94 Call Park button 1102 2102 2102 IR Business Telephones 29 1105 Attendant Console 117 3102 Business Telephone 23 3105 Attendant Console 115 call permissions applying yours to another telephone 75 introduction 75 call pickup directed 83 feature codes 109 group 84 introduction 83 problem 130 132 INDEX call toggle feature code 110 Call Transfer service analog lines 29 Call Waiting service analog lines 29 caller ID feature code 110 identity restriction 82 restricting on outbound calls 81 calling gro
136. uttons to raise or lower one of these volumes a Ring Volume To raise or lower the volume of the ring press the up or down Volume Control button repeatedly while your telephone is ringing until the volume is at the level that you prefer To read how ringer volume is different from ringer tone see Ringer Tones in Chapter 6 a Handset Volume To raise or lower the volume of the dial tone or the sound that you hear when you are using the handset pick up the handset and then press the up or down Volume Control button repeatedly until the volume is at the level that you prefer You can change the handset volume during a conversation or by listening to the dial tone m Speaker Volume To raise or lower the volume of the sound that you hear when you are using the speaker phone for a conversation or just listening to the dial tone press the Speaker button and then press the up or down Volume Control button repeatedly until the volume is at the level that you prefer a Headset Volume To raise or lower the volume of the dial tone or the sound that you hear on the headset put on the headset and activate it as specified for your headset When you hear the dial tone or during a conversation press the up or down Volume Control button repeatedly until the volume is at the level that you prefer See Using a Headset in Chapter 6 62 CHAPTER 5 STANDARD FEATURES gt gt PERSONALIZING YOUR TELEPHONE Your NBX Networked Te
137. vailable for a personal or system wide speed dial In any of the asterisked text boxes under Number type the telephone number to which you want to assign a speed dial button Or change the telephone number in a box that already has a speed dial number Include all of the prefix numbers that you would normally dial such as a 9 or 8 or 1 to access an outside line and if necessary the country code or area code To include an account code include the feature code account code and before the telephone number Example 888 1234 9785551212 Do not use spaces hyphens commas or nonnumeric characters other than and brackets In the Description text box type a brief description usually a name that corresponds to the number After you have made all of your changes to the One Touch speed dials click Apply and then click OK If you make a change in this screen the change also appears in the Personal Speed Dials screen See Personal Speed Dials earlier in this chapter You may find it useful to have a paper list of personal or system speed dials To print a list of speed dials 1 Log in to NBX NetSet Speed Dials Personal or System wide 2 Click 3 Alist appears with all of the personal or system wide speed dial numbers that are allocated to your telephone 4 Click Print to print the list 68 CHAPTER 6 PERSONALIZING YOUR TELEPHONE Printing Labels You can print labels that identify the numbers and featur
138. ws XP Home Edition and Windows XP Professional Edition 106 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM NBX Tones FEATURE CODES This chapter describes how to use feature codes with the 3Com amp Telephones It covers these topics NBX Tones Feature Codes with 3Com Telephones Using Feature Codes For help on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system you hear these tones Dial Tone When you lift the receiver to place a call or begin using one of the features you hear the normal Dial Tone except for the circumstance described in the next bulleted item New Messages Dial Tone When your voice mailbox has either new or unsaved messages and you pick up your handset you hear the New Messages Dial Tone a repeated short tone also called the stutter tone until you delete or save every message Your administrator can turn the New Messages Dial Tone on or off Feature Entry Tone When you lift the handset and press the Feature button to begin using one of the features you hear the Feature Entry Tone which is a steady sound at a lower pitch than the normal dial tone You must enter data for instance a feature code number your password or an extension as specified in Table 9 Confirmation Tone After certain steps as when you add a p

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