Aastra 9116 User's Manual
Contents
1. o GENERAL INQUIRIES If you have read the guide and you still have questions call 1 800 574 1611 in Canada and the USA In other areas contact your telephone company Aastra Telecom Inc 2003 41 0038 00 Rev 012. the back of the telephone and plug the other end into an electrical outlet If you plan to mount the telephone on the wall you do not need to attach the stand Lower the stand as shown below into the slots on the back of the telephone Slide the stand in the direction shown below until it clicks into the locked position T o 6 Attach the cords to the telephone stand Route the cords along the groove on the telephone stand as shown in the illustra tion 7 Mount the telephone on the wall It is recommended that you use a wall mounting plate which is available through your telephone company or a local retailer You will find it easier to wall mount the telephone if you pur chase one short 20 cm 8 telephone cord and use it in place of the long tele phone cord Coil the telephone cord s into the space provided on the back of the telephone Line up the keys on the wall mounting plate with the key holes on the back of the telephone Place the telephone onto the wall mount ing plate and then push down to secure the telephone into place t T o 8 Insert the number card on your 9 Insert the Memory key card on your telephone telephone Write your telephone number on This card contains the feature names for the dedi the number card Place the number card into the cated keys and l
3. AASTRA 9116 User Guide o Introduction 2 Emergency Service Feature 2 Unpacking your phone 2 Key Descriptions 3 Basic Installation 5 Making and Answering Calls 8 Making a call 8 Answering a Call 8 Using the Hold Key 8 Making a Handsfree call 8 Muting a handsfree call 9 Using Redial 9 Call Waiting ID 9 Changing the display language 10 Setting the date and time 10 Adjusting the Handset and Speaker volume 10 Adjusting the Ringer Volume 10 Adjusting the Display Contrast 11 Set Indicator Light 11 Directory 12 Saving numbers and names to the Directory 12 Entering Names 13 Making a call from the Directory 13 Finding items in the Directory 13 Deleting items from the Directory 14 Callers List 15 Using the Callers List 15 Finding an item in the Callers List 15 Making a call from the Callers List 15 Editing in the Callers List 15 Memory keys 17 Saving numbers and names into memory keys 17 Viewing memory key contents 17 Labeling the memory keys 18 Making calls from memory keys 18 Deleting memory keys 18 Saving features in memory keys 19 Using feature keys 19 Advanced Features 20 Clear Message Waiting 20 Set Area Code 20 Display Icons and Messages 21 Icons in the Caller List 21 Display messages 21 Troubleshooting 22 T Introduction Congratulations on the purchase of your 9116 telephone This guide contains operating information for your 9116 The 9116 is an advanced single line tele
4. Callers List Viewing memory key contents To view an item in the memory key 1 Press the memory key or the shit plus the memory key to view the contents of that key 2 Display screen will show any number and name programmed to that key Dis play will briefly indicate EMPTY o Labeling the memory keys Your Memory key card has label identification spaces shaded in grey for each of the eight programmable memory keys Write the name of the autodialer or feature on these spaces when you program a memory key Making calls from memory keys To call from a memory key To predial from a memory key 1 Lift the handset or press e gt or 1 Press the memory key or Shit plus bial 2 the memory key to obtain the num ber you wish to dial 2 Press the memory key or shit plus 2 Lift the handset or press either the memory key to obtain the num C Dial gt or nie gt ber you wish to dial Deleting memory keys To delete a memory key 1 To see its contents press the memory key 2 To erase press Delete twice 18 E T Saving features in memory keys For easy access you can save the feature codes of telephone company services in your memory keys This works well with network features such as Call Forwarding and Call Return Some features require an On and Off code in two separate keys while other features are stored on only one key The following procedures show you how to save
5. D service from your telephone company Caller ID information is sent from the telephone company to your 9116 telephone between the first and second ring Therefore if you want the telephone number of the incoming call to appear on the display and in the Callers List you must wait until the informa tion appears on the display before answering the telephone Using the Hold Key To put a call on hold and take a call off hold 1 Make or answer a call 2 Press The set indicator light will flash quickly to indicate there is a call on hold 3 To retrieve the call press or ite gt If you don t retrieve the call within 15 minutes the call is automatically dropped Note The 9116 automatically releases a call on hold when a person on an extension telephone on the same line picks up the call If you don t hang up the handset after you have puta call on hold and that call is picked up by someone at another extension the call is taken off hold but remains connected to your tele phone If this happens any background noise from your area will be heard by the caller and the person at the other extension Making a Handsfree call You don t have to use the handset to use your telephone Instead you can use Handsfree mode to place a call or you can switch to Handsfree mode while a call is in progress To dial without picking up the handset To switch to a Handsfree call 1 Press C e gt 1 Lift the handset 2 Ente
6. Two s information is displayed __ 72 gt ag CALLER Tig 355 5679 If you decide you want to speak to the new caller simply press Fesh gt Your first call will not be disconnected You may switch between callers as often as you like by press ing Fash 2 When you press Fash and see a caller s Identification information but only hear a dial tone it means that the caller has hung up Your second call will be stored in the Callers List even if it is not answered For more information about stored calls see Callers List on page 15 t You must subscribe to your telephone company for the Call Waiting with Calling ID service Changing the display language For changing business requirements you may wish to change the language of your display messages and prompts There are three language choices available for your telephone English French and Spanish To change the display language 1 Press 9ptions Set Larrguage appears on the display 2 Press sawe The language indicators E F 5 appear on the display for English French and Spanish The current selection is indicated by the flashing letter 3 Use or to change the selection 4 Press Jsave Setting the date and time If you subscribe to the Caller ID service from your telephone company the date and time are set automatically after you receive your first incoming call If you do not sub scribe you must set the date and time manually T
7. a caller Make sure the handset cord is inserted securely into the jack and make sure the receiver volume is high enough The power is out and the display is blank The 9116 still operates as a regular telephone during a power failure You can dial using the dial pad and you can receive calls but the other keys and the display do not operate until the power is restored The telephone wobbles Check that the handset cord is placed in the channel between the stand and the telephone See the illustration on page 6 I cannot program a memory key Some of the memory keys may be factory programmed These keys are locked and cannot be erased or reprogrammed Callers are not identified on the display Let the telephone ring at least twice before answering If that doesn t work you may not have a Calling Line Identification service To subscribe contact your local telephone company The Callers List is empty Until you subscribe to Calling Line Identification service your telephone does not record incoming calls Also the Call Log option may be set to log no calls I cannot dial a number in the callers list The caller may have an unknown number The display is blank on my phone Check that the power adapter is connected to the phone and that the phone is con nected to a working outlet You can test the outlet with another device such as a lamp How do I answer Call Waiting To answer a Call Waiting call press flas
8. abel identification spaces for the eight programmable memory keys slot underneath the handset cra Place the card into the memory key card slot on dle on the on the telephone the telephone Gently bend the clear plastic lens Gently bend the clear plastic lens and place it on and place it on top of the number top of the memory key card in the slot card in the slot For more information on programming memory keys refer to Memory keys on page 17 To avoid potential electrical shock hazard to personnel or damage to the telephone use only the manufacturer supplied equipment and installation procedures Specifically use only 4 conductor modular teledapt plug cords with this product and an AC trans former that is CSA UL or CSA NRTL C approved Class 2 level C rated as follows For North American Markets AC voltage 110 120V Input 120VAC 60Hz 10W and Output 9V DC 300mA Substitution of non approved equipment will void the Aastra Telecom Inc warranty For more information about installation and safety concerns call 1 800 574 1611 t T Making and Answering Calls Making a call With your telephone you can make and answer calls using your handset or nite speakerphone capabilities To make a regular call 1 Lift the handset or press ie gt 2 Enter the number using the dial pad Answering a Call To answer a call 1 Lift the handset or press e gt When you subscribe to the Caller I
9. and corner of the Model 9116 flashes and illuminates to provide information as follows Set indicator light is on Extension phone is in use Set indicator light flashes very quickly Incoming call Set indicator light flashes quickly Line is on hold Set indicator light double flashes Message Waiting You must subscribe to Voce Mail features from your telephone company for this feature to work Directory The 9116 telephone directory can store the names and telephone numbers of up to twenty of your business associates clients contacts friends and relatives for easy dialing Each directory record is numbered and identified by the number appearing in the bot tom right hand corner of the screen display Names and numbers can be manually entered into the Directory using the keypad or transferred into the Directory from the screen display If all twenty directory records are used the display will indicate DIRECTOR FULL See Deleting items from the Directory on page 14 Saving numbers and names to the Directory To save or edit a number and name To save from the display 1 Press directory The screen displays 1 Ensure that a number is on the dis directory record 1 Use the dia or play for example from the Callers if this directory record is already List used or you wish to store this entry under another directory record number 2 Press save The screen prompts you 2 Press save The screen sh
10. and ends with the oldest The oldest call is automically deleted to make room for the new calls when the list becomes full See Callers List on page 15 for more information C Flash 2 Use with the network features such as Call Waiting and Three Way Calling flash is also referred to as link C Redial 2 Displays the last number dialed out on the telephone See Using Redial on page 9 for more information Dials the displayed telephone number automatically activates the handsfree mode if the handset is not picked up Use to store numbers and names in Directory in memory keys and to access and save Option feature settings _ Delete Removes individual entries in the Directory or Callers List Erases memory key information Cj Use to access the eight two touch memory positions Memory keys store numbers names and features See Memory keys on page 17 D o Basic Installation 1 Connect the Handset Attach one end of the coiled handset cord to the handset and the other end to the handset port amp on the back of the tele phone Route the handset cord along the groove leading off the side of the telephone as shown in the illustration 3 Attach the Stand for Desk Mount 2 Connect the Cords Plug one end of the telephone cord into J on the back of the telephone and the other end to the phone jack Connect the small end of the power adaptor to the 4 port on
11. both an On and Off code To save a Feature On code To save a Feature Off code 1 Press the memory key where you 1 Press the memory key where you want to save the number want to save the number Press Save 2 Press Save 3 Enter the telephone company fea 3 Enter the telephone company fea ture code for turning the feature on ture code for turning the feature off t Read the display to confirm the number Read the display to confirm the number 4 Press _ Save 4 Press _ Save 5 Enter the feature name using the dial 5 Enter the feature name using the dial pad See Entering Names on pad See Entering Names on page 13 page 13 6 Press save 6 Press Save 7 Label the memory key 7 Label the memory key Note Contact your telephone company for the appropriate feature codes Using feature keys When a memory key is programmed with a feature code you can use the memory key to activate or deactivate the feature To turn a feature on or off 1 Press the memory key where you stored the desired feature The display shows the feature name and code 2 Lift the handset or press either 2ial gt or C mie gt The feature code is dialed out which turns the feature on or off You must subscribe to your telephone company for Custom Calling Features 19 Advanced Features Clear Message Waiting On occasion the display will indicate MESSAGE WAITING even though there are no mes sages in
12. es to supply call information Icons in the Callers List Display messages Voice message waiting Phone is not in use Phone is in use Incoming call Incoming call waiting callt This service may have a different name in your area Contact your telephone company for information Here are some common screen display messages For more information on other display messages check the appropriate section of this user guide when using the telephone Message me HEW CALL What it means XX new calls have been added to the Callers List since last checked DIRECTORY FULL MESSAGE WAITING EMPTY All locations in the Directory are used Voice message waiting No item stored in the Memory key EMD OF LIST DELETE ALL EHTER HUMBER PRIVATE CALL You are at the end of the Callers List Prompt to delete all Directory or Callers List entries Prompt to enter a telephone number for saving in Directory or Memory Key Caller has requested their caller information to be sup pressed Troubleshooting The display is in the alternate language See page 10 for instructions to change the display language The cursor doesn t move when saving in the Directory The number or name is too long Numbers and names can be no longer than 16 characters There is no information on the display and the ringer volume is low Make sure the power adaptor is plugged in to a working electrical outlet I cannot hear
13. h gt You may have to subscribe to a Call Wait ingt service to use this feature This service may have a different name in your area Contact your telephone company for information 22 o A Answering a call 8 Area codes 20 C Call Waiting Identification 9 Callers List 15 deleting in 16 editing 15 16 finding items 15 making a call 15 copying to the Directory or a memory key 16 Calling from a memory key 18 from the Callers List 15 from the Directory 13 D Date and time 10 automatic 10 setting 10 Deleting Directory items 14 items in the Callers List 16 memory keys 18 Directory 12 deleting items 14 entering names 13 finding items 13 making a call 13 saving numbers and names 12 Display contrast 11 language changing 10 messages 21 E Editing the Callers List 15 16 the Directory 12 H Handsfree 8 Hold 8 L Language see Display language 10 Letters entering 13 Lights set indicator light messages 11 Memory keys 17 deleting 18 editing 18 labeling 18 making calls from 18 saving features 19 saving numbers and names 17 Mute 9 N Names entering 13 O Options 10 11 20 R Redial 9 S Saving feature codes to memory keys 19 from Callers List to Directory or memory key 16 Set indicator light messages 11 Setting date and time 10 ring tone and volume 10 T Troubleshooting 22 V Voice Mail 11 21 Volume 10 handset 10 ringer 10 speaker 10 a m
14. ial pad key that has the first character of the name Keep watching the display as you press the key until that character appears on the display Press a different dial pad key for the next character If the next character is on the same key press gt to move to the next space or wait a few seconds and it will automatically advance to the next space To insert a space press PP To backspace and erase a mistake press and Operete For example to enter the name RUTH press these keys 777 66 DP 6 4a If you wish to change a digit or letter after you have entered it press to erase it D 1 ABC2 DEF3 4 GHI4 JKL5 6 MNO6 7 PQRS7 TUV8 WXYZ 0 it Making a call from the Directory To make a call from the Directory 1 Press Directory 2 Press amp or da or use the dial pad to find the item you want to dial out 3 Lift the handset or press either wie or Dial gt 4 Toend the call press or hang up Note To leave the Directory at any time press Directory or Finding items in the Directory To find items in the Directory 1 To see the Directory List heading press Directory 2 Use the dia and to look at each individual directory entry one at a time 3 To leave the Directory at any time press Directory or Deleting items from the Directory To delete individual items 1 Press directory 2 Press Wato find the item you want to de
15. icator Flashes when the telephone rings or when a call is on hold lights Light up when a message is waiting or when a feature or extension is in use See Set indicator light messages on page 11 for more infor mation 8 Programma Stores aname and number or feature for easy access ble Keys options Access a list of 5 options to customize the features of your tele phone Keys Key Description C Directory Stores up to 20 names and phone numbers See Directory on page 12 for more information WM allows you to move up or down in the Directory Callers List Options List and the Redial List When you are editing entries on the display adds a space when entering or editing names or numbers allows you to view multiple messages on the telephone display or adds a space between characters Ends an active call Goodbye exits an open list such as the Direc tory Options or Callers List It will not hang up a call that is on hold Places calls on or off hold See Using the Hold Key on page 8 for more information Sets the handset and speaker volume while on call C e and Activates the speaker and microphone so you can listen and talk light indicators without using the handset also mutes the microphone so that your caller cannot hear you the light indicator will flash when the microphone is muted C Callers 2 Accesses a list of the last 80 calls received The list begins with the newest call
16. ist To dial a number in the Callers List 1 Press Callers The display shows the most recent caller record 2 Find the caller record you wish to dial to 3 Lift the handset or press either site gt or Dial 2 4 Toend the call press or hang up If you call a number from the Callers List and you don t get connected you may have to edit the number for example the number may be long distance and you may have to add 1 Editing in the Callers List Note that you cannot save changes made to a phone number in the Callers List If you plan to dial the number again it is recommended that the number be saved in the Directory or Memory Key first so that changes can be saved for redialing purposes Tip If you frequently have to remove area codes to return local calls use the Area Codes option to avoid this situation See Set area code page 20 for more information t You must subscribe to your telephone company for the Caller ID service To edit a number in the Callers List 1 Press Callers 2 Press i keys to find the Caller record you wish to edit 3 Press Save The screen indicates ENTER HUMBER for about one second and the first digit of the telephone number flashes to indicate the position of the cursor 4 Use the dial pad to add digits Added digits will appear to the left of the cursor Press delete to erase a digit and all digits to the right of the cursor will move one positio
17. lete 3 Press Delete twice The screen indicates EMPTY 4 Press or Directoy to exit the Directory at any time 1 Press Directory 2 Press and hold Derete until the screen indicates DELETE ALL 3 Press Delete again to confirm deletion of the entire Directory 4 Press 14 Callers List Using the Callers List The 9116 telephone stores up to 80 calls in the Callers List Your telephone logs the number and name if available of the caller when they last called and the number of times they tried to reach you When the Callers List is full the oldest call records are deleted to accommodate the information of new callers See Callers List display messages on page 21 for a description of the display messages If the telephone number of the incoming call matches a number that you have pro grammed with a name in a memory key or the Directory the Callers List shows the name you have saved in the memory key or Directory and the number Finding an item in the Callers List To find items in the Callers List 1 Press Callers The display shows the most recent caller record 2 Press to view other caller records one at a time starting from the second most recent caller To view from the oldest caller record to the most recent press d The screen may display EHD OF LIST but continue to press dia to see the oldest call record 3 Press allers or to leave the callers list Making a call from the Callers L
18. n to the left To add a pause press Fedal gt To add a Flash feature to a number press Fash 2 5 To dial the edited number immediately lift the handset or press 2 1 gt or C e as soon as editing of the number is complete 6 To save the edited number in the Directory rather than dialing it go to step 4 below To copy a number from the Callers List to the Directory or to a memory key 1 Press Lallers 2 Press i keys to find the Caller record you wish to copy 3 Press save The screen indicates ENTER HUMBER 4 Press Save again The screen indicates ENTER MAME If there is already a name associated with the number or you do not wish to have a name with this entry go to the next step Otherwise use the dialpad to enter the name See Entering Names on Page 13 5 Press save Display shows SAVED TO 6 Press directory to save the Caller Record in the next available directory record The screen indicates SAVED DIRECTORY 7 To save to a memory key rather than the Directory press a memory key position or jst plus a memory key and the screen shows SAVED MEMORY KEY Deleting from the Callers List To delete a number in the Callers List To delete all numbers in the Callers List 1 Press Callers 2 1 Press Callers 2 Press the i to find the Caller 2 Press and hold Derete until the dis Record you wish to delete play indicates DELETE ALL 3 Press Delte twice very quickly to 3 Pre
19. o set the date and time 1 Press Options 2 Press once Display indicates Set Time Date 3 Press Usa Display shows time and date Use dia and to adjust the flashing time and date and to move to the next field To change the AM PM indi cator adjust the time ahead by 12 hours 4 Press Save To resume the automatic date and time setting if the date and time has been set man ually disconnect the power supply then re connect it After your first incoming call the date and time are automatically set if you subscribe to the Caller ID service from your telephone company Adjusting the Handset and Speaker volume Press the left or right side of the volume bar to adjust the volume on the handset or speaker The volume remains at the level selected until the next time you change it Adjusting the Ringer Volume The ringer volume is controlled by a three position switch on the back of the Model 9116 The ringer volume can be set to be off low or high 10 Adjusting the Display Contrast The contrast on the display screen can be adjusted as required to compensate for light ing conditions To adjust the display contrast 1 Press Options 2 Press dia once Screen displays Set Contras 3 Press sawe Display shows Use and to move the flashing line to adjust the contrast to the desired level 4 Press save Set Indicator Light The set indicator light located on the top right h
20. ows to enter the phone number you wish EMTER HUMBER to save 3 Enter the number using the dial pad 3 Press sae again The screen indi You can enter a maximum of 16 dig cates EHTEF HAME If there is already its If you need to add a pause for a name associated with the number example between a telephone num or you do not wish to have a name ber and an access code press with this directory entry go to the C Fedil and the Pause icon will next step Use the dialpad to enter appear To program a number that the name if required See Entering uses Flash press the flash gt key Names on page 13 where required and the Flash icon will appear 4 Press sawe The screen prompts you 4 Press sae again Display shows to enter the name you wish to save SAVED TO Use the dialpad to enter a name See Entering Names on page 13 5 Press save The display shows 5 Press sawe SAVED DIRECTORY 6 Press to exit the Directory 6 Press birectory The screen indicates SAVED DIRECTORY and the entry is saved in the next available directory record 7 Press to exit the Directory 12 Entering Names You can program names to correspond with numbers you have entered into the Direc tory or a memory key The following paragraphs explain how to enter letters using the dial pad Before you can use the dial pad to enter names you must first save or edit a number in the Directory or memory key To program a name find the d
21. phone that offers the following features e Handsfree speakerphone with mute capa bilities 80 name and number Callers List e Personal Directory for 20 name and number directory e 15speed dial positions for frequently called numbers or feature access codes e Last number redial Emergency Service Feature The Model 9116 will provide basic telephone service during a power failure How ever only the dial pad ringer and handset will function If on a handset call when a power failure occurs the Model 9116 will keep the call Handsfree calls will not be re established during a power interruption Unpacking your phone Along with this user guide and the feature card the following items are included with your telephone l VW lt 5 J 5 gt co l Handset cord i oools A Se A sell Handset Memory key card Telephone Number card and plastic lens and plastic lens Regulatory sheet Power adaptor Telephone stand Telephone line cord The power adaptor is 9V DC 300mA please see the regulatory sheet for safety in struc tions regarding the power adaptor and operation of the telephone Key Descriptions Options Key Movable Display Navigational Keys Handset Volume Bar Dial Pad 8 Memory Keys Key Description Set Ind
22. r the number using the dial pad 2 Dial a number using the dial pad 3 When the call is over press 7 3 When the call is answered press Hang up the handset When the call is over press Muting a handsfree call You can turn off the microphone so that the caller can t hear you but you can still hear the caller Muting a call only works when you are in Handsfree mode To mute a handsfree call 1 Press ie 2 Without lifting the handset make a call 3 To turn off the microphone press sie You can hear your caller but your caller cannot hear you The light beside i flashes 4 To speak to your caller press ie again Each time you press iie gt you turn the microphone on or off 5 When the call is over press Using Redial Pressing Redial displays the last number dialed When you press fedial_ the last number you called appears on the screen To make a call using Redial 1 Press fedial 0 The display shows the last number you dialed 2 Lift the handset or press either 2ial Cor ite gt Call Waiting ID The 9116 is capable of displaying Caller ID information of a second incoming call while you have a call in progress When you are on a call and you hear the Call Wait ing tone the Call Waiting information is displayed as shown below Incoming caller s information When you hear the Call Waiting tone Caller One is displayed Caller
23. ss delete again and the display delete the record briefly will indicate H CALLS 4 Press Callers or to exit the Callers List or simply wait a few sec onds and the phone automatically exits the Callers List 16 Memory keys Saving numbers and names into memory keys You can save up to 15 speed dial numbers and names of your customers business associ ates or anyone you call frequently in 9116 s eight memory keys You can store more num bers and names in the Directory See the Directory on page 12 for more information To save or edit a number and name in a memory key 1 For a one touch memory key press any of the seven lower memory keys The screen will show EMPTY or whatever name and number have already been pro grammed into the memory key For a two touch memory key press the shift display will show SHIFT and then one of the memory keys 2 Press lsa Display indicates ENTER HUMBER Enter the number using the dialpad You can enter up to 16 digits To adda pause to a number press fedial gt To add Flash to a number press Flash 2 4 Press _ Save Display indicates ENTER MAME If you do not wish to add a name for the Memory key go to the next step To add a name use the dialpad See page 14 Entering Names 5 Press sawe The display shows SAVED MEMORY KEY Note You can also program a memory key by copying a caller record in the Callers List See page 16 To copy from the
24. your Voice Mail service You can use the following procedures to clear the display 1 Press 0ptions 2 Press button twice Screen shows MESSAGE WAITING 3 Press Jsave Screen indicates CLF MSG WAITING 4 Press Derete Set Area Code The 9116 allows you to save one up to three digit area code that will be stripped when dialing a number from the Callers List For example if you enter your own area code using this option any Callers List entries with your same area code will be dialed as a seven digit number even though they will appear on the display with the area code showing For example let s assume your area code was 111 and you set this area code using this option Any number in the Callers List with the same 111 area code would be dialed out from the Callers List as a seven digit number without dialing the area code Note that the number would still appear in the Callers List and on the dis play with the full number but when dialed would appear on the first line of the dis play screen as a seven digit number To set the area code 1 Press C dptions Press W three times Display shows SET AREA CODE 2 3 Press Save Display indicates three positions 4 Use and to select a digit Use and to move to the next position 5 Press Jsave 20 Display Icons and Messages The Model 9116 telephone has a three line display that uses both icons and text mes sag
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