Zebra P310 User's Manual
Contents
1. Dye Sublimation ribbons are specifically designed for your P310 Printer For optimum performance and printer life Print Head al ways use approved ribbons DO NOT TOUCH the print head or the elec tronic components on the print head carriage Discharges of electrostatic energy that accumu lates on the surface of the human body or other surfaces can damage the print head and other electronic components used in this device 1 Remove ribbon from packaging 2 Open cover and press down on the print head unlock lever to open the print head carriage The print head carriage will pop open Continued on next page 6 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com SUPPLY SPINDLE 3 Load ribbon onto the supply spindle under print head carriage and empty core with tape Em attached onto the take up spindle Make sure the ribbon comes off of the top of the supply spindle and S feeds to the top of the take up TAKE UP SPINDLE 4 Push down on the Print Head Lock Lever until an audible click signals the locked down position 5 Close Cover Please note that the ribbon automatically synchronizes whenever the print head lock down occurs 980261 001 Rev C 7 abcoffice 800 658 8788 www abcoffice com LOADING CARDS To help vou load print and collect cards the P310 has with the following items A CARD CART2. la norm Industrielle Canadian INTRODUCTION Thank you for choosing the Zebra P310 Plastic Card Printer These printers produce cards ideal for personalized identification access control visitor membership promotion and luggage card badges and tags This manual guides you to an efficient start up and operation of your new Card Printer 980261 001 Rev C V abcoffice 800 658 8788 www abcoffice com abcoffice P310 PRINTER MODELS Zebra s Product Numbers tell the story Here is a quick review of Zebra s Card Printer Series numbering and lettering system to help you Zebra s P310C Plastic Card Printer Series employ Dye Sublimation and Resin Thermal Transfer technologies Model numbers include identifiers that specify options and items in the Ship Away kits Ship away kit rn P310C XXXXX XXX Smart Card 0 No E Yes Magnetic Encoder 0 No M Yes Magnetic Encoder Options 0 No 1 Stripe Down HICO 2 Stripe Down LOCO 3 Stripe Up HICO 4 Stripe Up LOCO Memory gt O Standard 1 Extended Interface A P Parallel DB 25 Male S Serial DB 25 Female U USB A Parallel Serial DB 25 Male DB 9 Female vi 800 658 8788 Software O None C CD only F Floppies only B CD amp Floppies Language O No Manual E English F French S Spanish C Chinese G German Italian P Portugese B Others Power Cord 0 None A 1
3. saturated Cleaning Card provided through slot on the side of the Card Cartridge 3 Press the Panel Button for a few seconds The Card will feed into printer and carry out the cleaning process Repeat the process with a new Cleaning Card if necessary Note For cleaning prior to the WHEN TO CLEAN signal press the Panel Button for 3 seconds to start the cleaning process Although the amber and red indicators will keep flashing until the cleaning process has been per formed the printer will continue to operate ISO STANDARD ENCODING Track Field Separator Track Density Valid Characters of Characters A Alph i 1 210BPI A CI 20 95 79 N i 2 75BPI ASCII 48 62 40 N i 3 210BPI AS Co 1074 Bit per inch TExcept the character formation t Including Start Stop and LRC characters Also note that these characters are auto matically managed by the magnetic encoder according to the ISO Standard Norms NOTE Refer to the Card Printer Programmer s Manual for complete programming in 32 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com abcoffice APPENDIX B SMART CARD CONTACT STATION This section contains information on the addi tional operations of the P310 Printers with Smart Card Contact Stations See Chapter 2 for location INTRODUCTION Smart Cards can have a built in microcomputer 98026
4. 1 001 Rev C and a battery Card Memory can store finger prints voice recognition patterns medical re cords and other such data The P310 may be equipped with an optional contact station for programming Smart Cards ISO 7816 This printer model responds to commands that posi tion the cards at the contact station where the printer connects to the contacts on the Smart Cards All other printer operations remain the same as the standard P310 model 33 800 658 8788 www abcoffice com MEDIA LOADING ORIENTATION Orient the cards with the Smart Card Chip at the top of the card and facing away from the printer SMART CARD CONTACT STATION INTERFACE When a command to the parallel printer interface sends a card to the Smart Card Contact Station the printer connects the Smart Card Contact Station to the female DB 9 connector on the rear of the printer An attached external Smart Card Programmer can be used to program Smart Card chips DO NOT position printing over the Smart Card Chip DB 9 SMART CARD DB 9 SMART CARD PINS CONTACT POINTS PINS CONTACT POINTS 1 C1 Vcc 6 C6 Vpp 2 C2 Reset 7 C7 I O 3 C3 Clock 8 C8 RFU 4 C4 RFU 9 GND when chip 5 C5 GND is at station Refer to the Card Printer Programmer s Manual for complete programming informa tion 34 abcoffice 800 658 8788 980261 001 Rev C www abcoffice com abcoffice APPENDIX C
5. 20 VAC E 220 VAC U UK 980261 001 Rev C www abcoffice com ICONS Throughout this manual different icons high BPPPPB 4 LZ 0 980261 001 Rev C abcoffice light important information as follows Important general information Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock and personal injury An area where electrostatic discharge ESD can cause component damage Use a ground ing wrist band Elevated temperature hazard capable of pro ducing a burn Keep Card Printer clean by minimizing cover open time Vil 800 658 8788 www abcoffice com abcoffice Table of Contents ICONS gt codes a iem cen as han ee vi GETTING STARTED 1 UNPACKING YOUR CARD PRINTER 1 INDICATORS AND CONTROLS 3 PRINTER INSTALLATION 4 OPERATION 2 oov oy y 5 P310 PRINTER FEATURES 5 LOADING RIBBONS o acea 28 deu Grae e eod 6 LOADING CARDS s 3 Goa gt c sonder GE AO TRUE 5k 8 FEEDING ONE CARD ATIME 10 REMOVING CARD CARTRIDGE 10 PRINTING A TEST CARD de us on 11 PRINTING A SAMPLE CARD 13 CLEANING ei tes y Ana ws
6. A 17 CLEANING SYSTEM 2 2 ae WW 18 CLEANING THE PRINT HEAD 19 CARD CLEANING CARTRIDGE 20 TROUBLESHOOTING 23 TECHNICAL SPECIFICATIONS 27 APPENDIX A MAGNETIC CARD STRIPE ENCODER 5 4 y sus oes ma A Saut 31 APPENDIX SMART CARD CONTACT STATION 33 INTRODUCTION 33 APPENDIX C ACCESSORIES amp SUPPLIES 35 RIBBONS sariani e ke d al TR RUE lr 35 CARDS 36 ACCESSORIES s sa a le nu wo de 37 viii 980261 001 Rev C 800 658 8788 www abcoffice com abcoffice 1 GETTING STARTED UNPACKING YOUR Your P310 printer ships in a carton and protec CARD PRINTER tive anti static bag Keep all packing material in 980261 001 Rev C case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occurred during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer 800 658 8788 www abcoffice com In addition to user documentation make sure the following items are included with your P310 printer POWER CABLE CARD CARTRIDGE 2 CARD OUTPUT HOPPER INTERFACE CABLE WABS amp SATURATED CLEANING CARDS CD ROM OPTIONAL CARD CLEANING CARTRIDGE and PRINTER QUICK REFERENCE Not Shown If any items ar
7. ACCESSORIES amp SUPPLIES Please contact your Zebra authorized dealer to place an order accessories and supplies RIBBONS The following ribbons are optimized for use in the P310 Printers Monochrome Resin Ribbons Sold by the Roll Part Number Description 800015 301 800015 302 800015 303 800015 304 800015 305 800015 306 800015 307 800015 309 800015 385 Black 1500 images Red 1500 images Green 1500 images Blue 1500 images Yellow 1500 images Gold 1500 images Silver 1500 images White 1500 images Scratch Off Gray 1500 images Color Ribbons So Id by the Roll Part Number 800015 340 Description 5 Panel Color YMCKO 350 images 800015 350 2 Panel Black Kdye 0 800 images 800015 360 2 Panel Resin Kresin O 800 images Note Y Yellow M Magenta C Cyan K Black O Overlay 980261 001 Rev C 35 800 658 8788 www abcoffice com CARDS The following cards are optimized for use in the P310 Printers Standard Grade PVC Part Number Description 104523 101 Card 10mil 200 pack Card 10mil adhesive back 200 104523 110 pack 104523 104 Card 30mil 100 pack Card 30mil Low Coercivity Ma 104523 105 Stripe 100 pack EM Card 30mil High Coercivi 104523 106 Mag Stripe 100 pack u Premimum Grade PVC Part Number Description 104523 111 Card 30 mil 100 pac
8. RIDGE For loading cards 1 Install Card Cartridge by hooking onto printer as shown and clicking down 2 Install cards into Cartridge DO NOT bend cards or touch print surfaces as 8 this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible If cards stick to gether carefully shuffle them 3 Close hopper 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com abcoffice B CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam below Open Cover and adjust lever to correct position Repeat for different card thickness Factory setting is for 30mil 0 762mm card thickness See diagram Card Thickness A 60mil 1 524mm to 50mil 1 27mm B 40mil 1 016mm C 30mil 0 762mm D 20mil 0 508mm E Less than 20mil 0 508 Start at lowest position and move lever up to match card thickness For other card thickness start lever at lowest position and move up until cards feed 980261 001 Rev C 800 658 8788 C CARD OUTPUT HOPPER For collecting printed cards Install Card Output Hopper onto printer by hooking over bottom edge of card exit aperture www abcoffice com abcoffice FEEDING ONE A Manual Feed Slot is availab
9. User s Guide P310 Card Printer Solutions User s Manual No 980261 001 Rev C 2003 ZIH Corp abcoffice 800 658 8788 www abcoffice com abcoffice 800 658 8788 www abcoffice com abcoffice FOREWORD This manual contains installation and operation information for the P310 Series card printers man ufactured by Zebra Technologies Corporation COPYRIGHT NOTICE This document contains information proprietary to Zebra Technologies Corporation This docu ment and the information contained within is copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra While every effort has been made to keep the information contained within current and accurate as ofthe date of publication no guarantee is given or implied that the document is error free or that it is ac curate with regard to any specification Zebra reserves the right to make changes for the purpose of product improvement at any time TRADEMARKS P310 is a service mark of Zebra Technologies Corporation Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their re spective holders 980261 001 Rev C Il 800 658 8788 www abcoffice com abcoffice PRODUCT WARRANTY STATEMENT Printers All Zebra Card Printers are warranted against defects in material or workmanship for twelve 12 months from the
10. coffice com 26 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com abcoffice General Color Printing Bar Codes 980261 001 Rev C Fonts 6 TECHNICAL SPECIFICATIONS High speed printing over 140 cards hour edge to edge in full color YMCKO throughput Small footprint Easy to use Wind Card Classic utility tool op tion Windows Drivers for 95 and NT 4 0 option One year printer warranty One year 100k passes print head warranty Powerful EPCL Zebra s Command Language Color dye sublimation or monochrome thermal transfer printing 25 seconds per card edge to edge in full color YMCKO 300 dpi 11 8 dots mm print resolution Edge to edge printing standard Code 39 Code 128 B amp C with amp without check digit 2 of 5 amp 2 of 5 industrial UPCA 8 amp EAN 13 PDF 417 2D bar code and other symbologies available via WindCard Classic utility tool op tion Resident Normal 100 Bold 100 27 800 658 8788 www abcoffice com abcoffice True Type fonts available via Windows Driver and WindCard Classic utility tool option Cards Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 385 86mm Option Magnetic Stripe ISO 7811 Option Smart Card ISO 7816 2 Card thickness 10 mil 0 25mm to 60 mil 1 524mm Card Cartridge capacity Up to 210 cards 10 mil up to 75 cards 30 mil Card Output Hopper capacity up to 210 car
11. ds 10 mil up to 75 cards 30 mil CARD DIMENSIONS ISO STANDARD DIMENSIONS FOR PLAIN CARD 2 125 0 002in 53 98 0 050mm 3 375 0 010in Radius 85 72 0 25mm 0 125in 3 18mm 0 009 0 034in 0 23 0 84mm a ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD 0 623in 15 82mm min pom 218in 5 54mm max MAGNETIC STRIPE 0 0 115in 2 22mm m gt ae 2 92mm CHIP POSITION FOR SMART CARD ISO STANDARD AFNOR STANDARD e Use Zebra approved media only 28 980261 001 Rev C 800 658 8788 www abcoffice com Ribbons Overlay Varnish Interfaces Mechanical Electrical Environmental 980261 001 Rev C abcoffice Monochrome 1500 cards roll Monochrome colors black red blue green sil ver gold white scratch off grey K resin O 800 cards roll K dye O 800 cards roll YMCKO 350 cards roll Thermal transfer 4 microns thick Clear and holographic options Clear Genuine Secure Hologram Pcard Hologram Custom Hologram Parallel Standard cable included RS 232C Serial option Width 11 8 315mm t Depth 7 75 198mm f Height 8 7 220mm t Weight 13 4lbs 6 1kg 110 230 Volts AC 60 50 Hz FCC Class A CE UL and CUL approved Operating Temperature 60 to 86 F 15 to 30 C Operating Humidity 20 to 65 non condensing Storage Temperature 23 to 158 F 5 to 70 C Sto
12. e missing please contact your dealer To reorder please refer to Appendix C of this manual 2 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com INDICATORS AND Your P310 Printer has three Status indicators CONTROLS and a panel button on the front and a power switch on the rear PANEL INDICATORS BUTTON INDICATORS green amber amp red signal printer activity by illuminating or flashing as follows INDICATOR ON FLASHING POWER ON PROCESSING LOAD CARDS REPLACE RIBBON PRINTER ALERT ENCODER ALERT REFER TO TROUBLESHOOTING REFER TO TROUBLESHOOTING OTHER ALERTS c BOE AMBER amp RED PRINTER CLEANING FLASHING PROCESS REQUIRED o GU ES PRINT HEAD COOL DOWN MODE Fi 3 He He ALL FLASHING PRINTING WILL RESTART SHORTLY M PANEL BUTTON This is a push button to operate the printer for CLEAR ERROR CLEANING PROCESS SEE CHAPTER 4 y TEST CARD ji SEE CHAPTER 2 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com abcoffice PRINTER The following will guide you through the instal INSTALLATION lation of your P310 Printer CAUTION Limit AC power supplied to the P310 to 110 230 volts 60 50 Hertz for an associated 680 280 milliamps Limit excess current draw to 16 amps or less using an associ ated circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get w
13. er driver the WindCard software or printer command level programming through the printer interface The P310 Card Printer can be used with any Windows 95 98 and Windows NT 4 0 software application program using the drivers provided with the printer This section contains information on the print ing of a sample card in color using the 5 Panel color ribbon YMCKO and the Windows printer driver BEFORE installing updated printer driver ver sions always delete the existing printer driver version from your computer 13 800 658 8788 www abcoffice com abcoffice TO INSTALL THE P310 PRINTER DRIVER INTO WINDOWS 95 USE THE FOL LOWING STEPS 1 Start your computer and then Windows 2 Insert either the CD ROM or Diskette containg the Windows Driver into the associated drive 3 Under Windows click the Start button Select Settings then Printers 4 Double click on the Add Printer icon The Add Printer Wizard will display a list of printers Select Have Disk and locate the P310 Drivers on the CD For more informa tion about how to install a Windows driver please consult the appropriate Microsoft doc umentation Once the printer driver has been successfully installed you will need to configure it for you printer This driver provides control of several printer features when printing from Windows applications These features are accessed through the P310 Plastic Card Printer Properties To access these properties select
14. et Personal in jury could result The electrical security of the printer is based on the reliability of the mains power source 1 Place the printer in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down 2 Place the printer s power switch in the OFF 0 position 3 Insert the power cable into the printer power socket and attach to grounded electrical socket of the proper voltage and type 4 Attach interface cable to printer and computer and then secure 5 Switch power on CAUTION Intermittent or unpredictable oper ation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent 980261 001 Rev C 800 658 8788 www abcoffice com 2 OPERATION P310 PRINTER The following shows the features found on your FEATURES P310 Printer PLEASE NOTE Any blue items inside the printer can be operated by the user STANDARD FEATURES 5 Status Indicators 1 Print Head 6 Panel Button 2 Print Head Unlock Lever 7 Card Cleaning Cartridge 3 Manual Holder 8 Card Cartridge 4 Card Output Hopper 9 Card Thickness Control OPTIONAL FEATURES A Magnetic Encoding Station B Smart Card Contact Station 980261 001 Rev C 5 abcoffice 800 658 8788 www abcoffice com LOADING The P310 Printer requires approved ribbons RIBBONS See Appendix C The Resin Thermal Transfer and
15. he Card Cartridge please ensure the magnetic stripe is facing towards the lt printer and closest to the rear STRIPE DOWN Also available are Printer models with the Magnetic Read Write head positioned above the card path with HICO encoding P310CM3 or P310CEM3 or LOCO encoding P310CM4 or lt STRIPE UP When loading cards please ensure the magnetic stripe is facing away from the printer and closest to NOTE M1 HICO encoding stripe down M3 LOCO encoding stripe up M2 HICO encoding stripe down M4 LOCO encoding stripe up Approved HICO amp LOCO PVC cards are available See Appendix C SAMPLE ENCODING PROGRAM Refer to Programmer s manual Part number 980081 001 ONLY USE cards that comply with ISO 7810 amp 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use taped on magnetic stripes 980261 001 Rev C 3 1 800 658 8788 www abcoffice com The read write head requires periodic cleaning to maintain error free encoding WHEN TO CLEAN When the amber amp red indicators flash Every 1000 cards approx Using 5 panel color ribbon YMCKO Optional factory setting HOW TO CLEAN 1 Leave power on Open Cover and release Print Head Bracket to remove ribbon Close Print Head Close Cover Remove cards from Card Cartridge 2 Insert one Pre
16. int Head Transport Rollers and Magnetic Encoder Station WHEN TO CLEAN When the amber amp red indicators flash Every 1000 cards approx Using 5 panel color ribbon YMCKO Optional factory setting HOW TO CLEAN 1 Leave power on Open Cover and release Print Head Bracket to remove ribbon Close Print Head Close Cover Remove cards from Card Cartridge 2 Insert one Pre saturated Cleaning Card provided through slot on the side of the Card Cartridge 3 Press the Panel Button for a few seconds The Card will feed into printer and carry out the cleaning process Repeat the process with a new Cleaning Card if necessary Note For cleaning prior to the WHEN TO CLEAN signal press the Panel Button for 3 seconds to start the cleaning process Although the amber and red indicators will keep flashing until the cleaning process has been per formed the printer will continue to operate 18 980261 001 Rev C 800 658 8788 www abcoffice com abcoffice CLEANING THE A cleaning using the Cleaning Cards usually suf PRINT HEAD fices However a separate Print Head cleaning using swabs can remove more stubborn deposites when print anomolies persist To avoid deposits only use foam tipped swabs 1 Raise Print Head and remove the Ribbon 2 Clean Print Head by moving alcohol moistened swab tip side to side across Print Head elements Only use moderate force To reorder swabs see Appendi
17. k Card 30 mil Low er 104523 112 Mag Stripe 100 pack Card 30 mil High an 104523 113 Mag Stripe 100 pack U Composite PVC Polvester Core j Part Number Description 104524 101 Card 30 mil 100 pack Card 30 mil Low Coercivi 104524 102 Mag Stripe 100 pack Card 30 mil High as 104524 103 Mag Stripe 100 pack Starter Packages Part Number Description Premium Package 1 includes 200 10 mil cards and 100ea of 105909 155 the following 3 mil 30 mil LOCO 30 mil PICO NOTES Recommended for monochrome and spot color logo and picture printing only 1 Recommended for edge to edge printing t 10mil 0 254mm 30mil 0 762mm 36 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com abcoffice ACCESSORIES Accessories available for P310 Printers appear below Always refer to the part number when 980261 001 Rev C placing an order Part Number Description Card Printer Parallel Serial Inter 300055 001 face Cable ft DB 25 male to DB 25 female Software CD ROM WindCard 105536 001 Software Windows Drivers Documentation 980261 001 P310 User s Manual English 980261 021 P310 User s Manual French 980261 031 P310 User s Manual German 980261 051 P310 User s Manual Italian 980261 041 P310 User s Manual Spani
18. le on the side of CARD AT A TIME the Card Input Hopper for feeding single cards Cleaning Cards are fed manually throught this slot The Card Cartridge must be empty for manual card feeding to work properly For one at a time printing feed cards through slot on side of Do not feed more than one card at a time REMOVING CARD Remove the Card Cartridge prior to packaging CARTRIDGE the printer for shipment To remove pull hook back and lift hopper out 10 980261 001 Rev C 800 658 8788 www abcoffice com abcoffice PRINTING A TEST With ribbon and cards loaded your P310 CARD printer is ready to print To check the operation of the printer vou should print a test card 1 Place the printer s power switch in the OFF 0 position 2 While pressing the panel button switch printer on Green indicator will show 3 Keep pressing panel button until green indicator starts flashing 4 Release panel button and a test card will print after a few seconds This is an example of the test card PLASTIC CARD PRINTER PRINTER P310CEM Serial Number 23666 Firmware 4 00 300 dpi Head resistance 1234 Offset X12 Y12 EC 12 Printing Counter 123456 980261 001 Rev C 1 1 800 658 8788 www abcoffice com 12 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com abcoffice 980261 001 Rev C 3 PRINTING A SAMPLE CARD Printing with the P310 Printer requires the Win dows print
19. ll technical support 24 980261 001 Rev C 800 658 8788 www abcoffice com abcoffice CARDS HAVE SCRATCH LINES MISSING PRINTING Incorrect rolled ribbon Dust Print head There are non printed horizontal lines white on card surfaces 1 Incorrect position of ribbon Check rib bon is properly rolled onto the ribbon core and there are no pleats 2 There may be dust on the print head see Chapter 4 Cleaning 3 An element on the print head may be scratched or burnt Contact technical sup port for print head replacement informa tion POOR PRINTING QUALITY Dust on print head Contrast amp Intensity values Printing shows very pale or inconsistent results 1 There may be dust or embedded con taminations on elements of the print head Clean print head see Chapter 4 Cleaning 2 Contrast and or intensity colors may be set to high values Adjust contrast and in tensity values in software or with programing PRINTING HAS VOIDS Dust inside printer Contamination on card surface Small spots on the printed card with a non printed area or a different printed color 1 This may be caused by dust inside the printer and or a dirty Cleaning Roller As sembly see Chapter 4 Cleaning 2 This may be caused by contaminations on the card surface Check that cards are stored in a dust free environment 980261 001 Rev C 25 800 658 8788 www ab
20. n 4 Card Jam Ribbon Jam Command Error The printer stops working 1 Check Print Head Bracket is closed 2 Check if you are using correct card type see Technical Specifications 3 Check Card Thickness Control Lever is properly adjusted for correct card thickness see Chapter 2 Loading Cards 4 If two cards are fed into printer at same time Open cover amp remove Card Cleaning Cartridge empty feeder pull jammed cards out Replace Card Cleaning Cartridge Remove cards from Card Cartridge shuf fle them and replace 5 Check ribbon is loaded correctly inside printer 6 Check command RED INDICATOR FLASHES 620 O O gt t Magnetic Encoder alert The Printer ejects card and stops 1 Check that you are using correct mag netic card type for low or high coercivity encoding 2 Verify Command Syntax 3 Call technical support AMBER amp RED GENE INDICATORS G it FLASH Cleaning alert 4 The Printer needs cleaning 1 Printer cleaning required See Chapter 4 ALL INDICATORS 5 Xe e Print head alert Cool down mode Printing stops 1 Printing will restart automatically after a few seconds eu GIL Fa e Power cord 4 4 4 The power switch is ON NO INDICATOR ILLUMINATES FLASH it O O 1 Make sure power cord is plugged in properly at both ends 2 Ca
21. oth black and colored text and with colored pictures i e Symbols in 5 85 J2 dp s d 2S SAMPLE CARD lt Text in Red M JOHN JONES Sales Director Logo in Black and White L3 Hip amondcom Text in Black 9 Once you are ready to print go to File and point Print 10 The printer will feed in a card and start printing the data downloading time will vary depending on the complexity of the card design and the processing speed of your com puter 11 Once the printing job is achieved the card is ejected from the printer 980261 001 Rev C 1 5 abcoffice 800 658 8788 www abcoffice com 16 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com abcoffice 980261 001 Rev C 4 CLEANING PROTECT YOUR FACTORY WAR RANTY The recommended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning proce dures described in this manual allow only Zebra authorized technicians to service the P310 Printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a shop air compressor to remove particles in the printer 17 800 658 8788 www abcoffice com abcoffice CLEANING SYSTEM Your P310 Printer includes a simple cleaning system using the Pre saturated Cleaning Cards provided The regular use of these cards will clean and maintain important parts of your printer including the Pr
22. purchase date Proof of purchase or shipment date is required to validate the warranty period The warranty be comes void if the equipment is modified improperly installed or used damaged by accident or ne glect or if any parts are improperly installed or replaced by the user Note Products returned must be packaged in the original or comparable packing and shipping container In the event equipment is not so packaged or if shipping damage is evident it will not be accepted for service under warranty If it isdetermined that the product returned for warranty ser vice or replacement is not defective as herein defined the customer will pay all handling and transportation costs Printheads Since printhead wear is part of normal operation the original printhead is covered by a twelve 12 month warranty Warranty period begins on purchase date To qualify for this warranty the printhead must be returned to the factory or to an authorized ser vice center Customers are not required to purchase Zebra supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for all labor and material charges required to repair the defect The warranty becomes void if the printhead is physically worn or damaged also if it is determined that failure to follow the preventive maintenance
23. rage Humidity 20 to 70 non condensing Ventilation Free air Thermal transfer Resin ribbons offer more dura bility than dye sublimation with greater resis tance to scratches and UV induced fading Dye Sublimation printing requires dye sublima tion ribbons with either black or cyan magenta and yellow plus black resin panels Measured without card feeder and card hopper 29 800 658 8788 www abcoffice com abcoffice 30 Options RS 232C serial port Smart Card Contact Station 30 mil cards only Magnetic Encoder 30 mil cards only Extended Warranty program Hot Swap Warranty program Cleaning supplies Service Manual WindCard design software Use only Zebra approved card and ribbon media Using non approved card or ribbon me dia can void your warranty Refer to the Accessories section for more infor mation about Card and Ribbon Media available from Zebra Technologies 980261 001 Rev C 800 658 8788 www abcoffice com abcoffice APPENDIX MAGNETIC CARD STRIPE ENCODER Operation and maintenance requirements for the P310 Printer with the optional mag netic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high and low coercivity The magnetic encoder is a factory installed item with the read write head positioned below the card path available with HICO encoding P310CM1 or P310CEM1 or LOCO encoding P310CM2 or P310CEM2 When loading cards into t
24. schedule listed in the User s Guide has causes defect in the thermal printhead for which a warranty claim is made Spare Parts All parts maintenance kits options kits and accessories are warranted to be free of defects in mate rial and workmanship for 90 days except where otherwise denoted from date of purchase This warranty become void if the item is modified improperly installed or used or damaged by accident or neglect IV 980261 001 Rev C 800 658 8788 www abcoffice com DECLARATIONS OF CONFORMITY European Council Directive Compliance to Standards e EN 55022 B RF Emissi ue EMC Directive CISPR 22 Gaal 92 31 EEC amp o EN 500082 1 Immunity to 93 61 EEC EMC Directive IEC 801 Electromagnetic Disturbances 73 23 EEC Modified by Low Voltage EN60950 Product Safety 93 68 EEC irective Model P310 conforms to the following specification C FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class A digital device Supplemental Information This device complies with Part 15 of the FCC Rules Operation is subject to the following Two Con ditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation INDUSTRY CANADA NOTICE This device complies with Industry Canada ICS 003 class A requirements Cet equipement est conforme a l ICS 003 classe A de
25. sh 980021 081 P310 User s Manual Portugese 980261 061 P310 User s Manual Chinese 980261 071 P310 User s Manual Japanese 980081 001 P310 Programming Manual 980264 001 P310 Maintenance Manual 806503 001 Card Punch slots for lapel clip 104527 001 Lapel Clips 100 pack Video Kit video capture card 104522 001 video camera one 5 panel color ribbon 100 30 mil PVC cards 105912 024 Card Cartridge 105912 038 Card Output Hopper 105909 055 Cleaning Card Kit box of 100 105909 057 Cleaning Swab Kit box of 25 105912 015 Ribbon Take Up Core 10 105909 112 Replacement Print Head Kit 105912 003 Cleaning Roller Kit 5 105912 002 Card Cleaning Cartridge 37 800 658 8788 www abcoffice com 980261 001C A Zebra Technologies Corporation Zebra abcoffice 800 658 8788 www abcoffice com
26. the Zebra P310 Card Printer icon in Printers Then click File Menu and select Properties The P310 Printer screen appears Change the options as follows 1 On the Printer Tab configure the magnetic encoder feature If your printer is equipped with a Magnetic Encoder option select With Magnetic Encoder option 2 On the Card Tab select card orientation Landscape or Portrait Select Landscape 3 On the Ribbon Tab select the Ribbon Type Select YMCKO for the standard 5 panel ribbon 4 In the same tab go to Black Panel area and select Text Only This option allows the text printing using the Black Resin Panel from the Color Ribbon 5 Close the Zebra P310 Printer Properties screen Now that you have loaded media and set up the printer driver the P310 Printer is ready to print EXAMPLE FOLLOW THESE STEPS TO PRINT YOUR FIRST CARD 1 Go to the Microsoft Word Software 2 If the printer was not selected as the default printer go to the File menu and point Printer Setup and choose Zebra P310 Card Printer in the list Then press Close button 14 980261 001 Rev C 800 658 8788 www abcoffice com 3 Come back to File menu and point Page Setup 4 Select Size Tab and in Paper Size choose Card Then select the orientation Landscape 5 Go to Margins Tab put the top bottom left and right margins with 0 values 6 Press OK to close Page Setup Window 7 The card appears on the screen 8 Design a card with b
27. ugh the amber and red indicators will keep flashing until maintenance has been performed the printer will continue to operate 980261 001 Rev C 2 1 abcoffice 800 658 8788 www abcoffice com 22 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com abcoffice 5 TROUBLESHOOTING The following offers causes or solutions to symptoms related to improper operation Check this table when experiencing any loss of operation or print quality Note that the LEDs appear white for ON dark for OFF and circled with radial lines for FLASHING SYMPTOMS DESCRIPTION REASON SOLUTION AMBER b AI A 1 Check for Cards in Card Cartridge INDICATOR 2 Check Card Thickness Control setting ILLUMINATES O l3 Press the Panel Button for 1 second The printing job will restart Media alert Cards A The Printer stops and an error comes up in the Windows application program or in WindCard Software AMBER 2 INDICATOR O eut FLASHES O e Media alert Ribbon The Printer stops and an error comes up in the Windows application program or in WindCard Software 1 Check ribbon 2 Load new ribbon 3 Ribbon will automatically synchronize and printing will restart with new card 980261 001 Rev C 23 800 658 8788 www abcoffice com abcoffice RED INDICATOR el ILLUMINATES OO O Printer alert Ribbon Print Head Bracket ope
28. x C Never use a sharp object to scrape deposites from the print head Permanent damage will re sult 980261 001 Rev C 1 9 800 658 8788 www abcoffice com CARD CLEANING Your P310 Printer also has a Card Cleaning CARTRIDGE Cartridge This item cleans the cards entering the printer To ensure print quality the cleaning roller requires periodic replacements WHEN TO MAINTAIN When the amber amp red indicators flash Every 1000 cards approx Using 5 panel color ribbon YMCKO Optional factory setting HOW TO MAINTAIN 1 Turn power off Open Cover and locate Cleaning Cartridge 2 Gently remove by rotating up and away from printer Continued on next page 20 980261 001 Rev C abcoffice 800 658 8788 www abcoffice com RO 7 O 5 po 3 Remove Cleaning Roller from Cartridge i and discard 4 Install new Cleaning Roller into Cartridge To avoid contamination always hold the Cleaning Roller assembly by the ends a 5 Carefully peel off wrapper from new Cleaning Roller while in Cartridge 6 To replace Cartridge into printer Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Close Cover See Appendix C for replacement Cleaning Rollers Altho
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