Xerox WorkCentre 3655 User's Manual
Contents
1. Verify that the paper type is selected on the control panel and in the print driver Note For information about changing the Lightness setting in the PostScript print driver for the operating system you are using see the Printing chapter of the User Guide Page 5 of 7 Solving Print Quality Problems continued Problem Solution Lines Smudges or Streaks Dark or light marks appear on the page in printed and or in non printed areas 1 Verify that the paper you are using is the correct type for the printer and is properly loaded For a complete list of recommended paper for your printer go to 2 Verify that the paper type is selected on the control panel and in the print driver If the problem continues replace the transfer roller Note If the transfer roller is replaced reset the counter 1 Dm DUN Press Machine Status touch Tools gt Device Settings Scroll and touch Supplies gt Supply Counter Reset Touch Bias Transfer Roll Touch Reset Counter Touch Close 7 Note If the control panel is locked log in as an administrator to access this feature North America www xerox com printer supplies recommended paper Europe www xerox com europaper At the control panel press Log In Out Enter system administrator login information touch Enter For details see the System Administrator Guide Press Log In Out touch Logout Page 6 of 7 P2. Xerox WorkCentre 3655 Ao Multifunction Printer Xerox Troubleshooting Print Quality Your WorkCentre 3655 Multifunction Printer is designed to produce consistently high quality prints If you observe print quality problems use the information on these pages to troubleshoot the problems For detailed online support information go to www xerox com office WC3655support CAUTION The Xerox warranty Service Agreement or Total Satisfaction Guarantee does not cover damage caused by using unsupported paper transparencies or other specialty media The Total Satisfaction Guarantee is available in the United States and Canada Coverage can vary outside these areas Please contact your local representative for details Paper Type CAUTION If you change the type of paper in the tray change the paper type at the control panel to match the paper that you loaded If you fail to change the paper type it can cause print quality problems and can damage the fuser For best results use only recommended Xerox paper They are guaranteed to produce excellent results on your WorkCentre 3655 Multifunction Printer To order Xerox paper and media go to www xerox com office WC3655supplies For a complete list of recommended paper for your printer go to e North America www xerox com printer supplies recommended paper e Europe www xerox com europaper Solving Print Quality Problems Use the following tables to find specific solutions to print quali
3. ange the paper type Note To change the size type and color of paper in a dedicated tray when the control panel is locked log in as the system administrator b At the touch screen touch Type and then do one of the following e Select the correct paper type then touch Confirm e Select the next lighter type of paper then touch Confirm Note Paper types from lightest to heaviest are e For uncoated paper Plain Lightweight Cardstock and Cardstock c Identify the cause using the Repeating Defects Page For details go to www xerox com office WC3655docs Page 4 of 7 Solving Print Quality Problems continued Problem Solution Heavy Coverage Appears Mottled or 1 Verify that the paper you are using is the correct type for the printer Blotchy and is properly loaded For a complete list of recommended paper for your printer go to e North America www xerox com printer supplies recommended paper N e Europe www xerox com europaper 2 Verify that the paper type is selected on the control panel and in the print driver If the problem continues call for service N Prints Too Light or Too Dark 1 Verify that the paper you are using is the correct type for the printer Images appear faded or too dark and is properly loaded For a complete list of recommended media for your printer go to e North America www xerox com printer supplies recommended paper e Europe www xerox com europaper 2
4. rint Quality Settings The Print Quality mode directly controls the quality of your prints You can change these settings in the print driver Select the setting that is best for your print job Print Quality Mode e Standard is a high speed general purpose mode for crisp bright prints Recommended for most office use and quick prints e High Resolution is a high quality mode for fine lines and detail Recommended for saturated prints Balances quality over speed e Toner Saver reduces the amount of toner used for print jobs and is useful for draft quality output Print quality is slightly lower than Standard Image Adjustments provide settings for each parameter through slider controls The sliders allow you to select a continuous range of adjustment for each of the following e Lightness e Contrast Page 7 of 7
5. t are set to Bypass or Fully Adjustable e Trays 1 4 Open and close the selected paper tray e Bypass Tray Remove and reinsert all of the paper The control panel prompts you to confirm or change the paper type c At the touch screen touch Type then do one of the following e Select the correct paper type then touch Confirm e Select the next heavier type of paper then touch Confirm Note Paper types from lightest to heaviest are e For uncoated paper Plain Lightweight Cardstock and Cardstock Page 3 of 7 Solving Print Quality Problems continued Problem Solution Offset Image The most common offset is when toner appears to be reprinted on the page and placed about 95 mm 3 75 in across the page in the direction the paper moves through the printer Note For a different distance use the Repeating Defects Page to identify the cause 1 Verify that the paper you are using is the correct type for the printer and is properly loaded For a complete list of recommended paper for your printer go to e North America www xerox com printer supplies recommended paper e Europe www xerox com europaper 2 Verify that the paper type is selected on the control panel and in the print driver 3 If the problem continues a Do one of the following e Trays 1 4 Open and close the selected paper tray e Bypass Tray Remove and reinsert all of the paper The control panel prompts you to confirm or ch
6. ty problems Note The images displayed are for reference only Not all pages represented are printed 2014 Xerox Corporation All Rights Reserved Xerox Xerox and Design and WorkCentre are trademarks of Xerox Corporation in the United States and or other countries Page 1 of 7 Solving Print Quality Problems Problem Solution Light Lines or Streaks 1 Open the front door 2 Replace the SmartKit Drum Cartridge 3 Close the front door If the problem continues call for service Page 2 of 7 Solving Print Quality Problems continued Problem Solution Incomplete Fusing Toner appears to be missing from the print or is easy to rub off 1 Verify that the paper you are using is the correct type for the printer and is properly loaded For a complete list of recommended paper for your printer go to e North America www xerox com printer supplies recommended paper e Europe www xerox com europaper 2 Verify that the paper type is selected on the control panel and in the print driver 3 If the problem continues do one of the following a For dedicated trays go to Properties gt General Setup gt Paper Management gt Content amp Tray Settings then select the tray to change the paper type Note To change the size type and color of paper in a dedicated tray when the control panel is locked log in as the system administrator b For trays tha
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