Whirlpool GC1SHAXM User's Manual
Contents
1. 7 1 N L DC Power Thermofuse Ait Door gt Supply V Y 2 RFG Light O O FZR Light ous a Switch s Switch Defrost O aja wo 10 10 EE Heater t Ice 2 1 3 Disp 2 r x o Evap Dispenser m x o Fan Light E s r x El gt g 1 5 el is JH gas ib A a 5 t z ME DC Ice Dispenser lt LX Motor L BR BED 2 e Nj Sp DEE 16 2 12 10 BL RX 12 11 TX 12 12 RFG Thermistor 411 Ag 4 3 WH m FZR Thermistor Bk OS 4 4 X WH aja 2 men z z x alo al se vel T Ice Chute ad c l oc Cond a m gt m Door Heater mam gt cl Valve Fan m Disp Water Valve 2 Dispenser Disp Sw Heater Switch 9 e BL Maker Door Heater EU gt Early Production 1 4 IDI Emitter 2 D Input BK SBL Communication Plug 2 1 EE S 8 Input Output Communication IDI Receiver 4 STRIP CIRCUITS COMPRESSOR L1 N Control Board Compressor Overload Relay C BR 1 2 BK 5 E LL Run CONDENSER FAN MOTOR L1 N Control2. at 77 F 25 C Board pins 4 1 amp 4 3 FC Side cannot measure 8750 O at 32 F 0 C FC thermistor at Control Board pins 4 2 amp 4 4 Continued on the next page 5 1 VOLTAGE AT COMPONENT COMPONENT RESISTANCE WATTS TEST LOCATIONS Electronic Control Board 120 VAC Will have 120V at Control Board terminals 3 amp 2 User Interface Board 120 VAC N A Will have 120V at User Interface pins 5 3 amp 5 1 Defrost Bimetal 120 VAC Opens 45 F 5 7 C 3 Check for continuity Closes 19 Fx5 7 C 3 Thermofuse 120 VAC Opens 162 F 72 C Defrost Heater 120 VAC 550 to 650 Watts Check resistance at 27 to 21 9 Control Board terminals 16 1 amp 12 1 or at heater Evaporator Fan Motor 120 VAC 3 Watts Cannot read resistance 120 VAC converted to DC voltage in the motor Condenser Fan Motor 120 VAC 5 Watts Cannot read resistance 120 VAC converted to DC voltage in the motor Ice Dispenser Motor 120 VAC Will have 115 VDC at Dispenser Motor termi nals 1 8 5 DC polarity determines the rotation of the motor Terminal 1 Crushed Cube 5 2 DIAGNOSTICS amp TROUBLESHOOTING AWARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock Diagnostics on this product are different than on other Whirlpool SxS refrigerators Several error codes are av
3. ply coming out of a reverse osmosis system going to the water inlet valve of the refrigerator needs to be between 30 120 psi If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 40 60 psi If the water system to the reverse osmosis water system 1 less than 40 60 psi Check to see whether the sediment filter inthe reverse osmosis system is blocked Replace the filter if necessary Allow the storage tank on the reverse osmosis system to refill after heavy us age 2 6 If your refrigerator has a water filter car tridge it may further reduce the water pressure when used in conjunction with a reverse osmosis system Remove the water filter cartridge CONNECTING TO THE REFRIGERATOR 1 Unplug refrigerator or disconnect power 2 Remove the shipping tape from the gray coiled water tubing on the rear of the re frigerator Style 1 1 Thread the provided nut onto the coupling on the end of the copper tubing Style 2 Thread the provided nut onto the water valve as shown First tighten the nut by hand then tighten it with a wrench two more turns Do not overtighten FINAL CHECKS 1 Turn water supply valve ON and check for leaks Tighten any connections or nuts that leak including connections at the valve Plug in refrigerator or reconnect power NOTE It may take up to 24 hours f
4. 3 wires from the relay terminals photo at the bottom left NOTE The terminal numbers are em d Loosen the screw from the left strain bossed on the connector relief and remove the wire and run e Disconnect the black wire from the capacitor overload terminal Run Capacitor Wire ca NG AG La om N Strain Relief COMPONENT TESTING A WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock The chart below lists all major electrical components and the procedure for checking them All continuity resistance checks should be done with harness connectors unplugged COMPONENT TESTING CHART VOLTAGE AT COMPONENT COMPONENT RESISTANCE WATTS TEST LOCATIONS Compressor 120 VAC Compressor pins See Tech Sheet Run Windings 11050 Performance Data Chart Start Windings 3 to 110 Start Relay 120 VAC Continuity Terminals S and R Overload Protector 120 VAC Continuity Between terminals Run Capacitor 120 VAC Momentary resistance Check at capacitor reverse test leads and check again Electric Air Baffle 120 VAC Approx 8450 1 5 Watts Check resistance at Motor Control Board terminals 16 4 amp 12 7 During nor mal operation 120V is present at Baffle termi nals 1 amp 2 Thermistors RC thermistor at Control RC Side Low voltage 2700
5. ME 2 Tabs Aa In Slots 7 Screw 1 of 4 T le 2 Shelf gt Supports am gt x Screw 1 of 4 Bottom Evaporator gt gt gt Cover Cut the indicated wire tie from around the defrost bimetal wires and tubing Disconnect the two heater connectors and the evaporator fan motor connector from the defrost bimetal 10 Unsnapthe defrost bimetal from the evapo rator tubing and disconnect the ground wire and 5 wire connector from the liner Evaporator Fan gt 4 Motor Connector Heater Connectors 2 a sr Wire Tie Defrost Bimetal REMOVING THE REFRIGERATOR THERMISTOR HOUSING WARNING as ie ee 5 Place the thermistor in ice water refer to ill page 6 9 for the correct readings Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock Refrigerator Thermistor 1 Unplug refrigerator or disconnect power 2 Remove the food and shelf that is in front of the refrigerator thermistor 3 Remove the screw from the refrigerator thermistor housing and turn the housing over a Refrigerator Thermistor Housing Screw 4 _ 4 4 REMOVING THE WATER amp ICE DISPENSER BOARD INTERFACE WARNING D Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels bef
6. 2 Remove the two screws from the bottom 4 Pull the evaporator tray out from below grille and remove the grille the unit and remove it Bottom Grille Screws REMOVING THE CONTROL BOARD A WARNING 4 Using a small screwdriver start at the top of the cover and pry the tabs on the hous ing from the loops on the cover When all the loops are free remove the cover V Ton Of Housing Cover SS Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock 1 Unplug refrigerator or disconnect power 2 Remove the six screws from the unit com partment cover and remove the cover 5 Remove the four screws from the control board 6 Disconnect the wire connectors from the control board and remove it from the hous Wire Connectors Unit Compartment Cover Screws 3 of 6 3 Remove the two screws from the control board housing cover and pullthe assembly out of the unit Control Board Housing Cover Screws 4 Control Board Screws 4 8 REMOVING THE WATER VALVES A WARNING Fel water outlet lines from 4 Disconnect the four electrical connectors from the valve terminals NOTE One valve has 3 16 terminals and the other has 1 4 terminals so that they cannot be reversed Electrical Shock Hazard 5 Remove the two 9 32 hex head screws Disconnect power before servicing from th
7. bulb a Remove the screw from the lens a Unhook the four tabs from the light cover b Lower the back of the lens and unhook located behind the in door ice maker the three tabs from the liner slots and remove the cover Freezer Light Cover Refrigerator Light Lens Light Bulb r y b Pull the light bulb out of the socket Lens Screw c Pull the light bulb so that the terminals are free of the socket and remove the bulb 4 2 REMOVING THE DEFROST BIMETAL A WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock Unplug refrigerator or disconnect power 2 Remove the food and shelves from the freezer compartment 3 Pull forward on center of the top air guide Unsnap the four liner catches from the guide supports and remove the guide Liner Catch 1 of 4 a Out Air Guide Remove the screw from each of the two indicated shelf supports and remove the supports see the top right column photo Remove the four screws from the top evaporator cover Remove the four screws from the bottom evaporator cover and remove the cover Lift the top evaporator cover and unhook the two tabs from the slots in the cover then pull the cover up around the drawer slides and out of the unit Top Evaporator Cover
8. from main board pins 12 11 amp 12 12 to user interface pins 3 1 amp 3 2 Refer to wiring diagram Replace the user interface Indicators for set temper atures display correctly but dispenser light is dim when turned on and ice will not dispense Open neutral circuit to user interface Check for proper wiring and connections of neutral circuit from control board pin 12 10 to user interface pin 5 1 No water when dispenser lever is pressed No ice dispensed when dispenser lever is pressed Microswitch or water valve failure Microswitch or ice motor failure Verify proper wire connections to microswitch at main board pins 6 3 amp 16 9 Verify water valve connections at main board pins 6 2 and 6 5 Refer to Component Testing section amp Strip Circuits Replace the control board Verify proper wire connections to microswitch at user interface board pins 3 3 amp 5 3 Verify ice motor connections at user interface board pins 5 4 and 5 5 Refer to Component Testing section amp Strip Circuits Replace the user interface Refrigerator compartment light does not switch on when door is opened Burned out lamp Loose wiring connections Door switch failure Verify if the lamp is good Verify proper operation of refrigerator com partment door switch and connections Freezer compartment light does not switch on when door is opened Burned out lamp Lo
9. second time to switch back to cooling Unplug refrigerator or disconnect power Refer to Component Testing on page 5 2 Check for continuity through heater bimetal and thermofuse Check for loose electrical connections If all checks out replace the main control board Refrigerator too cold or Air door may be stuck or frozen too warm open User interface may be malfunc tioning Check air door operation Unplug refrigerator or disconnect power Check resistance of refrigerator thermistor Replace user interface ELECTRONIC CONTROL BOARD PIN LOCATIONS 3 PIN CONNECTOR Control Board Pin 1 Line Pin 2 Compressor Command Line Pin3 Neutral 6 PIN CONNECTOR Control Board Pin 1 Ice Maker Ice Valve Return Line Pin2 Water Valve Feedback Line Pin3 Condenser Fan Line Line Pin4 Ice Maker Ice Valve Neutral Neutral Pin5 Water Valve Neutral Neutral Pin6 Condenser Fan Load Neutral 16 PIN CONNECTOR Control Board Pin 1 Freezer Line Pin 2 Door Line Pin 3 Receiver IDI Line Pin4 Air Door Line Pin5 Lamps Line Pin6 Freezer Lamp Feedback Line Pin7 Refrigerator Lamp Feedback Line Pin8 Ice Maker Ice Valve Return Line Pin9 Water Valve Feedback Line Pin 10 N C Pin 11 Emitter IDI Neutral Neutral BL BK BR Pin 12 Pin 13 Pin 14 Freezer Lamp Load Neutral Refrigerator Lamp Load Neutral Defrost Heater Neutral Pin 15 Ice Maker Load Neutral Pin 16 Receiver IDI Load
10. ANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 4791 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED SERVICER
11. Board Condenser Control Board Fan Motor BR 1 6 3 BR BL 6 6 A o 3 BL Fan Delay DEFROST L1 N Control Board Defrost Bimetal Control Board Thermofuse Defrost Heater BR 1 16 1 OR WH 16 14 3 o X O O BR SBL BL OR 12 1 Bimetal Feedback To Control Board EVAPORATOR FAN DELAY L1 N Control Board Evaporator Control Board Fan Motor BR 1 16 1 BR 12 8 3 BL Fan Delay 7 2 DAMPER AIR DOOR MOTOR L1 Air Door Motor N Door Open Control Board Control Board 3 BR 1 16 4 I v 12 7 C BR 2 OR 12 5 Air Door Feedback To Control Board REFRIGERATOR LIGHT Refrigerator Light N Control Board eirigerator Lig Refrigerator Light Sw Control Board BR 1 16 5 gt PK BL 16 13 3 BL BR 16 7 Feedback To Control Board FREEZER LIGHT L1 Control Board Freezer Light N Freezer Light Sw Control Board 16 5 GR BL 16 12 3 BL O BR GR 16 6 Feedback To IDI Receiver Board DISPENSER LIGHT L1 s Control Board Dispenser Light User Interface Control Board BR 1 16 2 5 2 5 1 12 10 3 BL O BR GR BL WATER DISPENSER L1 Control Board Control Board N Water Control Board Dispenser Sw Dispenser m oo Teo 5 16 9 6 2 6 5 A 5 3 BL BL ICE DISPENSER L1 User Interface Control Board Control Board Ice 1 16 2 gl S BL BR BR 3 3 5 1 12 10 3 BL BL il NOTE The ice dispenser motor rotates CW to dispen
12. EMPERATURE CONTROLS FREEZER COLD con REFRIGERATOR On GREEN z GOOD RESET YELLOW ORDER WATER GROCERY SAVOR Pressing this keypad places the refrigerator section into continuous cool down mode for 6 hours The temperature is regulated down to 33 F After the 6 hour pe riod the control returns to the last refrigerator set temperature Pressing the keypad a second time will terminate the GROCERY SAVOR mode While in this mode the GROCERY SAVOR keypad is illuminated CONTROL LOCKOUT Pressing this keypad for 2 seconds disables all user interface control keypads relating to temperature regulation While in this mode the CONTROL LOCKOUT keypad is illuminated If any other keypad is pressed the LOCKOUT keypad indicator will blink twice Pressing the CONTROL LOCKOUT keypad again for 2 seconds will enable all temperature control functions DISPENSER LIGHT Pressing this keypad will turn the dispenser light on Pressing the keypad again will turn off the light When in the off mode the light will illuminate when either dispenser paddle is pressed 3 3 ICE MODE This keypad toggles between cubed and crushed ice In the cubed mode the CUBED ICE indicator will illuminate In the crushed mode the CRUSHED ICE indicator will illuminate DISPENSER LOCKOUT Pressing this key pad for 2 seconds disables the ice and water dispenser functions and the related user inter face con
13. Flat Blade Screwdriver net 1 amp 2 Phillips Screwdrivers 4 f you have a dispenser ice or water disconnect the water dispenser tubing BEFORE YOU BEGIN located behind the base grille on the freezer Turn the refrigerator control OFF Unplug the door side see Illustration 3 To do this refrigerator or disconnect power Remove the press the red outer ring against the face food and any adjustable door or utility bins ofthe fitting and pull the dispenser tubing from the doors free NOTE On some models you will HANDLE REMOVAL OPTIONAL have to remove the tubing from a hose clip 1 Using a Phillips screwdriver remove the screws located on the inside of each door 5 Removethetop left hinge screw and cover handle Pull the door handle straight out as shown see Illustration 4 from the door see lllustration 1 Save the 6 Disconnect the wiring plug as shown screws for reattaching the handles 2 Tomake the cabinet flush use a flat blade 1 screwdriver and remove the screws at taching the door handle posts to the re frigerator cabinet Reverse the procedure to replace the handles 1 Do not remove screw 1 2 Wiring plug DOOR REMOVAL T 7 Remove the remaining left hinge screws AWARNING and hinge see Illustration 4 8 Carefully lift the freezer door straight up D Electrical Shock Hazard and off the bottom hinge see Illustration 5 The water dispenser tubing will remain attached to the freezer door and will pull
14. I 49022 TABLE OF CONTENTS Page GENERAL is on n ee eee eee a 1 1 Refrigerator Satety EE EE 1 1 Model amp Serial Number Designations orent 1 2 Model amp Serial Number Label And Tech Sheet Locations 1 3 INSTALLATION INFORMATION eee eee PL ee ee ee ee ee ee ee ee 2 1 DEED 2 1 Door 1 5555 REE EE EE 2 2 MOO EEE NE EE EE RE RE TT NE 2 6 THEORY OPERATIONS SE Ni dode DS Ge NG ES EE de Ee 3 1 RE EL ER EE EE EE dou 3 1 r g y o 3 2 Electronic Control Board PRE a 3 4 EEE EE OO N EE OR 3 4 ETEN 3 5 Fan Operation And tem 3 6 MIO etree 3 7 COMNPUNENTA CESR 4 1 sement delete due dee 4 1 Removing A Refrigerator Or Freezer Light Bulb cec 4 2 Removing The Defrost Bimetal EE ET nee nine 4 3 Removing The Refrigerator Thermistor Housing esse sesse see ER 4 4 Removing The Water Ice Dispenser Board Interface 4 5 Removing Iie Evaboreltor TAN en Ee 4 7 Removing The Control Board nn nent 4 8 Removing The Water VANES i s ER Eeden uut Dee EE Ge ee EE 4 9 Removing The Condenser Fan Motor 4 10 Removing The Compressor Terminal Box The Relay amp Overload And Lapaoilor nent 4 11 COMPONENT TES TING eo ens iis ed ie ME Skakke 5 1 Component Testing ie OER RE OE OE EE EN 5 1 DIAGNOSTICS 8 TROUBLESHOOT
15. ING 6 1 User Interface Failure Feedback se Re oe ed is 6 3 Troubleshooting EE m M 6 5 Electronic Control Board Pin Locations sn kk Ee ek Ge N SE ED 6 8 User Interface Board Pin Locations sesse eN de ars ee ie dd os de GR es de 6 9 Thermistor Resistance Temperature Chart Ee ee ee ee ee nenene 6 9 WIRING DIAGRAM 8 STRIP CIRCUITS 7 1 2 OE ER EE 7 1 SMP ol ENE NN EN 7 2 TECH TES aa a an ne eu ne note a 8 1 Removing The Original Gaskets ss Ec 8 1 IV GENERAL REFRIGERATOR SAFETY Your safety and the safety of others are very important We have provided many important safety messages in this manual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING These words mean A DANGER You can be killed or seriously injured if you don t immediately follow instructions A WARNING now instructions EEE All safety messages will tell you what the potential hazard is tell you how to reduce the chance of injury and tell you what can happen if the instructi
16. Neutral 12 PIN CONNECTOR Control Board Pin 1 Bimetal Feedback Neutral Pin2 N C Pin3 Freezer Lamp Feedback x Re ceiver IDI Line Pin4d N C Pin5 X Air Door Feedback Line Pin 6 Emitter IDI Line Line Pin 7 Air Door Load Neutral Pin8 Evaporator Fan Load Neutral Pin9 Neutral Pin 10 Door Neutral Neutral Pin 11 Door RX Signal Pin 12 Door TX Signal 4 PIN CONNECTOR Control Board Pin 1 Refrig Therm Common Signal Pin2 Freezer Therm Common Signal Pin3 Refrig Therm Signal Pin4 Freezer Therm Signal NOTE Refrigerator thermistor wires are marked with red tape ETER NAE ha 1110 9 8 7 6 5 4 3 211 USER INTERFACE BOARD PIN LOCATIONS 5 PIN CONNECTOR User Interface 3 PIN CONNECTOR User Interface Pin 1 Neutral Pin 1 Door TX Signal Pin 2 Dispenser Lamp Load Neutral Pin2 Door RX Signal Pin3 Line Pin 3 DC Ice Motor Power Supply Line Pin 4 DC Ice Motor Pin 5 DC Ice Motor Resistance Ohm To accurately check a thermistor place it in ice water for 60 seconds then measure its resistance 6 9 NOTES 6 10 GN YL WIRING DIAGRAM amp STRIP CIRCUITS WIRING DIAGRAM User Interface
17. R 102 CONSUMER CARE TECHNICAL EDUCATION GROUP PRESENTS 2003 69 HIGH COUNTER DEPTH SIDE BY SIDE REFRIGERATOR Model GC1SHAXM JOB AID Part No 8178551 FORWARD This Whirlpool Job Aid 2003 69 High Counter Depth Side By Side Refrigerator Part No 8178551 provides the technician with information on the installation operation and service of the 2003 69 High Counter Depth Side By Side Refrigerator For specific information on the model being serviced refer to the Use and Care Guide or Tech Sheet provided with the re frigerator The Wiring Diagram and Strip Circuits used in this Job Aid are typical and should be used for training purposes only Always use the Wiring Diagram supplied with the product when servicing the unit GOALS AND OBJECTIVES The goal of this Job Aid is to provide information that will enable the service technician to properly diagnose malfunctions and repair the 2003 69 High Counter Depth Side By Side Refrigerator The objectives of this Job Aid are to Understand and follow proper safety precautions e Successfully troubleshoot and diagnose malfunctions e Successfully perform necessary repairs e Successfully return the refrigerator to its proper operational status WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than Authorized Service Technicians Copyright 2006 Whirlpool Corporation Benton Harbor M
18. ailable however there is no diagnostic mode that can be entered on the electronic control to allow operation of each function separately Virtually all functional component testing must be performed similarly to a non electronic product by verifying whether the component is good or whether there is voltage present at the component To know how these com ponents function in this product refer to the Theory of Operation section and the contents of this section IMPORTANT INFORMATION Electronic Control Board e Virtually all components and functions are electrically connected to and controlled by the Electronic Control Board both on the line and neutral side The exception is the ice dispenser motor and the dispenser light These components are directly connected to and controlled by the User Interface e The majority of components and functions controlled by the Electronic Control Board are switched on the neutral side of the circuit This means the line side of the circuit to the component s always has voltage potential User Interface Control Board The User Interface Control Board is also energized by line and neutral circuits through the Electronic Control Board Communication between the two boards is through the TX and RX circuits refer to the Wiring Diagram and Strip Circuit Turning OFF the refrigerator turns off all of the interior and indicator lights except two
19. ator for 10 seconds and then power it up again It may take 3 minutes for the error code s to display The following table summarizes these codes A WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock FAILURE POSSIBLE CAUSE TEST PROCEDURE ACTION No lights inside the refrig The refrigerator is OFF Press the ON OFF keypad for two seconds to erator turn the unit ON No display indicators except dots in both temperature displays No indicators illuminate No power to the user interface Unplug refrigerator or disconnect power on user interface from the control board Check circuits connectors from control board Unit may or may not be to user interface cooling Attempt to turn ON unit by pressing the ON OFF keypad If unit is cooling control board is in default mode If unit is not cooling unit may be OFF with no way to turn it ON Refer to the Troubleshooting Chart Code blinking on the Air door stuck or open circuit Perform resistance checks refer to Compo refrigerator display nent Testing section Verify the proper wire connections to the air door motor and control board Refer to Component Testing page 5 1 and Strip Circuits page 7 3 Replace the air door Code C blinking on the Refrigerator thermistor failure Perform resistance checks ref
20. d on the left wall of the freezer section NOTE Thermistors are very reliable and sel dom fail The refrigerator thermistor controls Motorized air baffle damper Evaporator fan only when the air baffle is open The freezer thermistor controls e Compressor Condenser fan Evaporator fan only when the air baffle is closed DEFROST OPERATION Defrost is controlled by the main control board and incorporates the use of the pulsed de frost However this defrost system is uniquely different than other Whirlpool electronic refrig erators Defrost is initiated by a different set of criteria listed below The bimetal thermofuse combination switches off the defrost heater and provides additional defrost circuit pro tection The defrost bimetal is placed on the neutral side of the defrost heater and the thermofuse protects the line side of the circuit The electronic control does not time out and terminate the defrost cycle Defrost is terminated only by the open ing of the bimetal switch contacts or the opening of the thermofuse in case the bimetal fails The bimetal opens at 45 F 5 7 C 3 and closes at 19 F 5 7 C 3 The thermofuse will open at 162 F 72 C The defrost cycle is initiated When power is connected after the initial power up to the refrigerator and the bimetal is closed unit is cold With no door openings When 30 hours of compressor
21. dots in the temperature displays SUGGESTIONS ON DIAGNOSIS IMPORTANT 1 Check harness connectors for good con tact Before replacing any component verify whenever possible that the component has proper continuity or resistance values There must be proper power to operate the component Display Shows Error Codes If error codes or CF show in the display refer to the User Interface Failure Feedback and Component Testing charts and check out the appropriate compo nent s 6 2 Display Is Normal Disconnect power for 10 seconds and re connect power If error code is displayed after 3 minutes refer to the User Interface Failure Feedback and Component Test ing charts and check out the appropriate component s If no error codes display and a malfunction is occurring check or troubleshoot the fol lowing appropriate areas Also refer to the Component Testing and Troubleshooting charts Electrical system Restricted or lack of proper airflow Defrost system Unusual noises Cooling system Display Is Blank Refer to User Interface Failure Feedback and Troubleshooting charts USER INTERFACE FAILURE FEEDBACK The User Interface can display several failure codes The display will only show the code s for 10 minutes then revert back to the set temperature s To access these codes again disconnect power to the refriger
22. e valve bracket Replace all parts and panels before 6 Disconnect the two water inlet lines from operating the water valves and remove the valve Failure to do so can result in death or emo To ANE Valk electrical shock 1 Unplug refrigerator or disconnect power 2 Remove the six screws from the unit com partment cover and remove the cover Brn amp Connectors Blu amp Wht Connectors Unit Compartment Cover Screws 3 of 6 Water Outlet Lines Water Inlet Lines 4 9 REMOVING THE CONDENSER FAN MOTOR 4 Remove the three Torx 15 screws from A WARN the condenser fan motor and remove the motor from the bracket D Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock 1 Unplug refrigerator or disconnect power 2 Removethe six screws from the unit com partment cover and remove the cover Fan Motor Torx Screws 2 of 3 Hale Ef 7 7 ze 5 Disconnect the wire connector from the fan motor v Unit Compartment Cover Screws 3 of 6 3 Using a 9 16 socket remove the hex nut and fan blade from the condenser fan mo tor Fan Blade 9 16 Socket REMOVING THE COMPRESSOR TERMINAL BOX THE RELAY amp OVERLOAD AND RUN CAPACITOR A WARNING Electrical Shock Hazard Disconnect power before servicing Replace all pa
23. er to Compo refrigerator display nent Testing section Verify the proper connections to the main board and the resistance value of the thermistor Replace the main board Code C blinking on the Freezer thermistor failure Perform resistance checks refer to Compo freezer display nent Testing section Verify the proper connections to the main board and the resistance value of the thermistor Replace the main board Continued on the next page FAILURE POSSIBLE CAUSE TEST PROCEDURE ACTION Code CF blinking on the Communication failure between Verify the proper connections amp circuits for RX freezer display main board and user interface and TX Replace the user interface and if the problem persists replace the main board 18 F 8 or higher Over temperature condition due Verify proper main plug connection temperature reading is to power failure Press the freezer temperature keypad to reset blinking on the freezer display Disconnect power before servicing TROUBLESHOOTING CHART The following table shows the various types of appliance faults A WARNING Electrical Shock Hazard Replace all parts and panels before operating Failure to do so can result in death or electrical shock PROBLEM No indicators or functions on user interface POSSIBLE CAUSE No power supply TEST PROCEDURE ACTION Verify circuits RX and TX Verify proper wire connections
24. erify that the control board is not in fan delay Motor rectifies 120 volts AC to DC for operation Verify proper wire circuit and connections back to the control board Replace the control board Compressor will not run Refrigerator turned OFF Control board may have initiated delay Overload or relay failure Loose open electrical connections Compressor is stuck Control board Check the compressor for the following Unplug refrigerator or disconnect power Verify that control board is not in compres sor start delay mode Refer to Theory of Operation Section Verify proper wire connections Voltage to main control board is missing replace the main control board Verify that overload and relay are good If not replace Verify compressor windings are good re fer to the Tech Sheet and that the com pressor is not stuck Replace compressor if necessary PROBLEM POSSIBLE CAUSE Will not defrost Defrost heater Defrost bimetal thermofuse Control board TEST PROCEDURE ACTION Defrost can be initiated by disconnecting and reconnecting power Main control board will attempt to initiate defrost upon restart If bimetal is closed defrost cycle will start Relay on main control board will click one time If bimetal or defrost circuit is open defrost cycle will not start and the cooling cycle will begin Relay on main control board will click twice once to initiate defrost and the
25. ettings before power down are remembered Fast Freeze and or Grocery Savor mode will be discontinued after power up if selected prior to power down The compressor will wait 7 minutes to start The condenser fan will wait 1 minute to start after the compressor starts NOTE At the first power up the control will start in the following DEFAULT operating mode Unit is in the On state Freezer temperature is set at 0 F Re frigerator temperature set at 37 F Self Diagnostic Mode enabled for 10 minutes Ice in Cube mode Dispenser light off Time to defrost will be set at 30 hours of compressor run time or 50 hours actual time FREEZER Temperature Settings Adjust ment ranges from 5 F to 5 F Each time the COLD or COLDER keypad is pressed the set temperature will raise or lower 1 F The display shows only the set temperature REFRIGERATOR Temperature Settings Adjustment ranges from 33 F to 41 F Each time the COLD or COLDER keypad is pressed the set temperature will raise or lower 1 F The display shows only the set temperature FAST FREEZE Pressing this keypad places the freezer section into continuous cool down mode for 24 hours The control will then return to the last freezer set temperature While in this mode the FAST FREEZE keypad is illumi nated Pressing the keypad a second time will terminate the FAST FREEZE mode The refrig erator section temperature is not affected T
26. freezer doors after each adjustment to check the door alignment 2 Open the doors and replace the base grille Align the grille with the bottom of the cabinet and reattach with the screws NOTE Be sure to refasten the Tech Sheet behind the base grille Top Left Hinge 2 Door Removal Water Dispenser Tubing Connection 1 Red Outer Ring 1 Rear roller leveling screw CZ Right Hinge Handle Removal Optional 1 Screws Front Leveling 1 Front roller leveling screw WATER HOOKUP READ ALL DIRECTIONS COMPLETELY BEFORE YOU BEGIN IMPORTANT In order to prevent possible leakage resulting in property damage be sure 1 Ifyou are operating the refrigerator before installing the water connection turn the ice maker to the OFF position to prevent operation without water 2 Use copper tubing 3 Install tubing only in areas where tempera tures will remain above freezing 4 Alinstallations must be in accordance with local plumbing code requirements 5 See the Installation Guide for further information COLD WATER SUPPLY The ice maker water valve contains a flow wash er which is used as a water pressure regulator The ice maker needs to be connected to a cold water line with water pressure between 30 120 psi If you have questions about your water pressure call a licensed qualified plumber REVERSE OSMOSIS WATER SUPPLY IMPORTANT The pressure of the water sup
27. nal door gasket 1 Cut the soft corner section of the FIP gas ket Trim the soft part of the gasket with a knife around all four sides to expose the channel where the service gasket will be mounted Upper Soft Part Of Foamed Gasket Channel 4 Clean the FIP gasket corner from the flash and burr that was created when the gasket was manufactured The service gasket may now be installed Clean Away All Flash And Burr INSTALLING THE SERVICE 2 Seat the service gasket securely into the GASKET rigid foamed gasket channel with a mal 1 Insertthe service gasket into the rigid foam S ed gasket channel y m d Seat Gasket Into Rigid Foamed Gasket Channel 4 Channel In Insert Gasket Into Rigid 2 FIP Gasket Foamed Gasket Channel 8 2 PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION SOURCES IN THE UNITED STATES FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL FOR WHIRLPOOL PRODUCTS 1 800 253 1301 FOR KITCHENAID PRODUCTS 1 800 422 1230 FOR ROPER PRODUCTS 1 800 447 6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 253 2870 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED SERVICER FOR LITERATURE ORDERS PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSIST
28. ommunication is broken between the user interface and the control board during an ON cycle Electronic Control Default temperatures that will be main tained are Refrigerator section 41 F 5 C Freezer section 0 F 18 User Interface Freezer display flashes CF and Set Temp alternately Communication Fault Refrigerator display flashes the Set Temperature The user interface keypads will be dis abled The ice maker will be disabled The water filter status indicator light will blink and the reset keypad will be disabled The refrigerator and freezer interior lights will be off except for the indicators above Default Operation If Thermistors Fail Refrigerator thermistor fails Damper and evaporator fan will be cycled on 15 minutes and off 30 minutes Freezer thermistor fails Compressor and evaporator fan will run continuously IN DOOR ICE IMPORTANT The In Door Ice IDI feature and function on this product is the same as on all other IDI refrigerators Although physically interchangeable with other IDI electronic controls these control boards are unique to this product and will not function in other IDI product nor will other IDI controls function in this product If replacement controls are needed order by model number 3 7 The IDI control board and the ice maker are powered directly from the control board This allows the main control board to monitor
29. ons are not followed MODEL amp SERIAL NUMBER DESIGNATIONS MODEL NUMBER MODEL NUMBER G C 1 S H A x mMjajojo PRODUCT GROUP G Whirlpool Gold PRODUCT IDENTIFICATION C Counter Depth 24 Deep CAPACITY CUBIC FOOT SIZE 1 11 21 MODEL SERIES SHELVES S Shelf Variation MODEL FEATURES PANS H Crisper Variation MODEL FEATURE CODE A IDI W Grille Filter DOOR SWING X SXS YEAR OF INTRODUCTION 2003 COLOR CODE O White B Black S Stainless ENERGY POWER DESIGNATOR NUMERIC 0 Original 1 1st Change 2 2nd Change etc ENGINEERING CHANGE NUMERIC 0 Basic Release 1 First Revision 2 Second Revision SERIAL NUMBER SERIAL NUMBER SA R 48 10001 MANUFACTURING RESPONSIBILITY SA Fort Smith AR YEAR OF PRODUCTION 2004 WEEK OF PRODUCTION 48th Week PRODUCT SEQUENCE NUMBER MODEL amp SERIAL NUMBER LABEL AND TECH SHEET LOCATIONS The Model Serial Number label and Tech Sheet locations are shown below Model amp Serial Number Label Location On Lower Right Side Of Refrigerator Liner Tech Sheet Location Behind Grille 1 3 NOTES 1 4 INSTALLATION INFORMATION CUTOUT DIMENSIONS 21 91 4 6 4 cm 23 5 cm 2 1 DOOR REMOVAL TOOLS REQUIRED 3 Close both doors and keep them closed 4 2 amp 5 16 Hex Head Socket Wrenches until you are ready to lift them off the cabi
30. or or freezer door is opened CONDENSER FAN Fan start delay Fan is energized 1 minute after the compressor starts e Fan stops when the compressor shuts off POWER FAILURE TEMPERATURE RISE This product has no audible alarm However it will alert the customer of a long power outage or temperature rise if the temperature rises above 17 6 F 8 C Should this occur the following will happen The alert will only be indicated on the freezer temperature display The freezer temperature display blinks continually and will show the actual freezer compartment temperature from the time the power is restored If there are consecutive outages the display will show the highest temperature for the entire period The actual compartment temperature will display until the freezer COLD or COLDER keypad is pressed The alert is terminated and the display will revert back to the set temperature All settings and memory are saved and are continued after power has been re stored i e FAST FREEZE GROCERY SAVOR and ice preference 3 6 DEFAULT SETTINGS If communication between the user interface and the control board is lost for more than 3 minutes the user interface assumes the board is working correctly The control board stores the current temperature settings but will go into a default mode and maintain preset temperatures Once communication is restored the stored settings are again used If c
31. or the ice maker to begin producing ice THEORY OF OPERATION OVERVIEW The design of the 69 tall counter depth side by side refrigerator is similar to freestanding side by side refrigerators There are however some very unique and important differences This section will review the operation of this product and explain those unique differences 3 1 The control system consists of an electronic user interface located on the ice and water dispenser an electronic control board located at the left rear of the unit compartment and thermistors located in the refrigerator and freezer compartments These controls com municate with each other and manage virtually all of the functions of this refrigerator with the exception of the in door ice making feature USER INTERFACE The user interface allows the customer to adjust the temperatures choose what kind of ice to be dispensed and monitor the remain ing water filter capacity There are also lockout modes for the temperature controls and the ice and water dispenser The temperatures are only displayed in Fahrenheit Each function is described below ON OFF Press the keypad for 2 seconds to turn the unit on and off When the unit is turned off Only the central decimal point shows in both temperature displays All functions are disabled All lamps and lights are off When the unit is turned All functions are restored at power up Temperature s
32. ore operating Failure to do so can result in death or electrical shock 1 Unplug refrigerator or disconnect power Li th t Hom bie walerana 4 Disconnect the two edge connectors from the board interface and remove the hous ing assembly p REEL Board Interface Edge Connectors Overflow Tray 3 Pushdownonthe bottom ofthe front cover housing of the water and ice dispenser Continued on the next page then pull the housing out at the bottom and unhook it at the top see the top photo in the right column 5 Remove the three screws from the interface board cover and remove the cover Board Interface Cover Screws IMPORTANT Due to static electricity always handle circuit boards by the edges to avoid damage to the circuitry 6 Remove the two screws from the interface board and remove the board from the housing Interface Board Screws 28 t o4 AG es Interface Board REMOVING THE EVAPORATOR TRAY 3 Remove the two 9 32 7 mm hex head AWARNING screws from the filter bracket and push the bracket assembly to the right as far as it will go Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock NOTE The evaporator tray is not customer removable 1 Unplug refrigerator or disconnect power Filer Be SEWE
33. ose wiring connections Door switch failure 6 5 Verify if the lamp is good Verify proper operation of freezer compart ment door switch and connections Continued on the next page PROBLEM Ice maker not producing any ice POSSIBLE CAUSE Loose connections Ice maker failure IR receiver relay failure IR receiver and emitter optics failure TEST PROCEDURE ACTION Verify proper wire connections Refer to the wiring diagram Refer to the ice maker Diagnostic amp Trouble shooting section in In Door Ice Job Aid 4322658A Replace the IDI electronic boards NOTE In Door Ice infrared electronic boards used in this product are unique to this prod uct Other IDI boards fit but will not allow the icemaker to function Evaporator fan motor does not run Condenser fan motor does not run Fan motor stuck Control board may have initiated fan delay Refrigerator or freezer light switches not closing fan circuit Loose connection Control board Fan motor stuck Control board may have initiated fan delay No voltage to fan motor Loose connection Control board Verify that motor spins freely Verify that the control board is not in fan de lay Motor rectifies 120 volts AC to DC for operation Verify both light switches function properly Verify proper circuit and wire connections back to the control board Replace the control board Verify that motor spins freely V
34. rts and panels before operating Failure to do so can result in death or electrical shock 1 Unplug refrigerator or disconnect power 2 Remove the six screws from the unit com partment cover and remove the cover Unit Compartment Cover Screws 3 of 6 3 Place a screwdriver blade into the indi cated slot of the compressor terminal box cover and pry the cover the box Pry Cover Off Terminal Box 4 To remove the compressor terminal box a Use a screwdriver and pry the top of the terminal box away from the compres sor Pry Top Of Terminal Away From lll b Use a screwdriver and unsnap the locking tab at the lower front of the compressor then pull the box away from the compressor so that you can access the relay and overload Pry Lower Front Of Terminal Box Away From The The Compressor Continued on the next page 5 To remove the relay and overload 6 To remove the run capacitor a Remove the terminal box from the a Remove the terminal box from the compressor see step 4 for the proce compressor see step 4 for the proce dure dure b Pry the relay off the top two pins of the b Use a 1 2 socket and remove the run compressor capacitor nut from the bracket c Pry the overload off the bottom pin of CO the compressor c Disconnect the white 1 and black 3 d Disconnect the white 1 blue 2 and wires from the relay terminals see the black
35. run time or 50 hours actual time has passed since the last defrost cycle If a door was opened After 8 hours of cumulative compres sor run time The compressor runs continuously for at least 8 hours The following occurs when the defrost cycle is initiated Cooling function switches OFF com pressor and both fans are OFF The air baffle damper switches to the CLOSED position The heater starts to heat the evaporator with the following timing 5 minutes ON 1 minute OFF 3minutes ON 1 minute OFF repeat edly Bimetal thermostat opens at 45 F 5 7 C 3 When defrost bimetal thermostat opens The defrost heater is switched OFF The compressor is activated after 7 minutes of drip time The condenser fan is activated 1 minute after the compressor The evaporator fan is activated after 10 minutes from bimetal opening or 3 minutes after the compressor starts The air baffle is opened 3 minutes after the compressor is activated or a total time of 10 minutes from the bimetal opening FAN OPERATION AND DELAY Both the condenser and evaporator fan mo tors operate on DC voltage The control board supplies 115 volts AC to each motor where it is converted to DC EVAPORATOR FAN Fan Start Delay Fan is energized 3 minutes after the compressor starts e Fan Stop Delay Fan is switched OFF 1 minute after the compressor stops IMPORTANT Evaporator fan shuts off when either the refrigerat
36. se crushed ice and reverses rotation CCW 1 5 to dispense cubes Reversing the DC voltage to the motor changes its rotation DC Dispenser Ice Motor ICE CHUTE DOOR HEATER L1 N Control Board Control Board Ice Chute Door Heat BR 1 16 2 BR Mean BL 12 10 3 BL FREEZER DOOR amp DISPENSER HOUSING HEATERS L1 N Control Board Freezer Door Heater Control Board OS NN 1 Heater Switch 4 BR 16 2 o 12 10 BL BR BR BL ao Syv No Dispenser Housing Heater 7 4 IDI ICE MAKER Freezer Light Sw L1 IDI Receiver BL N 16 5 16 6 Board Control Board 12 3 ORG Ice Maker 5 4 BR 1 16 3 BR3 e 2 o 12 6 V Control Board Fill Valve 6 4 16 11 BR QU XY Y Y Y vo BK BL IDI Emitter Board THERMISTORS Control Board Refrigerator Thermistor BK WH Freezer Thermistor BK 2 WH POWER amp COMMUNICATIONS CIRCUITS BETWEEN BOARDS L1 N Control Board User Interface 6 Neutral RX Signal TX Signal 7 5 NOTES 7 6 TECH TIPS REMOVING THE ORIGINAL GASKET 3 Clean the remaining soft gasket burr from all sides of the door NOTE Replacing the gasket requires trimming away only the soft part of the original foamed in place FIP gasket Once the soft part of the FIP gasket is removed a channel is exposed to install the service gasket To remove the origi
37. the hose clip 4 Align and replace the top left hinge see Illustration 4 and tighten the screws 5 Reconnect the wiring plug 1 1 Do not remove screw 1 2 Wiring plug 6 Replace the left hinge cover and screws 7 Carefully lift the refrigerator door and set it on the bottom right hinge 8 Align and replace the top right hinge see Illustration 6 9 Replace the hinge cover and screws 10 Plug in refrigerator or reconnect power 2 4 DOOR CLOSING AND ALIGNMENT Door Closing 1 Move the refrigerator into its final posi tion 2 Place a level inside the refrigerator at the back of the top shelf see Illustration 8 3 Locate the leveling screws behind the base grille of the refrigerator on either side 4 Useahex head socket wrench and adjust the rear roller leveling screws until the refrigerator is level Turn the rear roller leveling screw to the right to raise that side of the refrigerator or to the left to lower it see Illustration 9 Make sure the refrigerator is level before proceeding Door Alignment If the doors are uneven after leveling the refrigerator see Illustration 10 perform the following steps 1 Useahex head socket wrench and adjust the front roller leveling screws until the doors are even Turn the front roller leveling screw to the right to raise that side of the refrigerator or to the left to lower it see Illustration 11 NOTE Open and close both the refrigerator and
38. the ice maker water fill and the closing of the freezer light switch when the door is opened When the freezer door is opened the ice maker is temporarily disabled The IDI diagnostic routine is also identical and the checkout procedure is the same For more information on diagnostics or IDI design and function refer to Job Aid 4322658A NOTES 3 8 COMPONENT ACCESS This section instructs you on how to service components inside the 2003 69 High Counter Depth Side By Side Refrigerator The components and their locations are shown below NOTE Some of the components called out below are not serviced in this section COMPONENT LOCATIONS A WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock Ey m D Refrigerator Light Ice Maker ma EE Air Door Freezer Light lt f T Freezer Thermistor L ur ui M M Refrigerator Thermistor Defrost Bimetal Behind Evaporator Cover B _ l User Interface lt IE Water Reservoir Tubing Water Valves Compressor Terminal Box Overload amp Relay Condenser Fan Motor Control Board Assembly m REMOVING A REFRIGERATOR OR FREEZER LIGHT BULB 1 Unplug refrigerator or disconnect power 3 To remove the refrigerator light bulb 2 To remove the freezer light
39. through the bottom left hinge Make sure that you protect the dispenser tubing from damage when you set the door on the floor Disconnect power before removing doors 9 Failure to do so can result in death or electrical shock Remove the top right hinge cover and screws see Illustration 6 Lift the refrigerator door straight up and off the bottom hinge Disassemble the hinges as shown see II lustration 7 Do not remove the screws 1 Unplug refrigerator or disconnect power 2 Open both doors and remove the two screws from the base grille Pull the base grille forward and remove it see Illustra tion 2 2 2 Top Left Hinge GE Door Removal CA Top Right Hinge Water Dispenser Tubing Connection Handle Removal Optional 1 Red Outer Ring 1 Rear roller leveling screw 1 Front roller leveling screw DOOR AND HINGE REPLACEMENT 1 If removed replace both bottom hinges and tighten the screws Carefully feed the dispenser tubing through the bottom left hinge before replacing the freezer door on the hinge NOTE Provide additional support for the doors while the top hinges are being replaced Do not depend on the door magnets to hold the doors in place while you are working 3 Reconnect the water dispenser tubing by pushing the tubing into the fitting until it stops and the black mark touches the face of the fitting see Illustration 3 On some models replace the tubing in
40. trol keypads While in this mode the DISPENSER LOCKOUT keypad is illuminated If any other dispenser keypad or dispenser paddle is pressed the LOCKOUT keypad indi cator will blink twice Pressing the DISPENSER LOCKOUT keypad again for 2 seconds will enable all of the dispenser functions WATER FILTER INDICATOR The water filter indicator function is the same as on other Whirl pool refrigerators with filtered water systems Pressing the RESET keypad for 2 seconds will reset the indicator back to green and the counter will start over The filter indicator can only be reset when the filter indicator light is red no matter when the filter is changed Maximum filter capacity is 400 gallons or for a time period not to exceed 6 months ELECTRONIC CONTROL BOARD The main electronic control board is located at the right rear of the unit compartment fac ing from the rear The main electronic board communicates with the user interface It also receives and reacts to feedback from other sources such as water valves thermistors defrost bimetal refrigerator and freezer light switches and the air damper The electronic control board directly controls or supplies power to virtually all functions of the refrigerator THERMISTORS Temperature is regulated with the use of two thermistors that provide feedback to the main control board One thermistor is located on the back wall of the refrigerator section and the other is locate
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