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Westell Technologies 030-300166A User's Manual

1. a internet Figure 41 No DSL Connection e Make sure the DSL cable is plugged into the DSL jack e Check all modem connections e Make sure your service provider has activated your DSL account 030 300166A 45 Troubleshooting WireSpeed ADSL Modem User Guide WESTELL Authentication Failure When the user ID and or password are typed incorrectly Auto Redirection will present the following Authentication Failure page p 0 osoft Internet Explore 5 x File Edit View Favorites Tools Help Ea epak gt A Bsearch Favorites CBristory hy GD Address http ijwwwm cnnfncom G0 Links E Invalid User ID or Password Microso lel E Invalid User ID or Password Tnvalid User ID or Password for All sessions idle Press a Connect b ERROR Invali Engineering pe Home See Help for details BPP Connections Installation Status Connections LAN Advanced Connect Engineering Edit About Help New Internet Figure 42 Authentication Failure In addition to the Auto Redirection screen your browser may return an Invalid User error message Click OK to close the browser error message Solutions e Check the spelling of the user ID and password carefully e Make sure CAPS LOCK is not on e User IDs and passwords for some ISPs are case sensitive NOTE Make sure you have a record of your correct user ID and passw
2. 1 Click My Computer gt Dial Up Networking 2 The Dial Up Networking window appears The Phonebook entry selection box lists all existing PPTP connections Click New to create a new connection 3 The New Phonebook Entry Wizard opens 4 Enter a name for the tunnel you are creating The PPTP tunnel will be saved in the phonebook under this name Click Next 5 The Server window opens Activate all the options that apply to your tunnel Click Next 6 The Phone Number window opens Enter the Phone Number of the dial up server you are calling The IP address or DNS host name of the PPTP server on your corporate LAN 7 Click Next NOTE Multiple Numbers You can assign more than one phone number IP address or DNS host name to each entry This can be useful if you have a pool of host names and addresses to connect to To do this click Alternates 8 The New Phonebook Entry Wizard informs you that the new tunnel was successfully created Click Finish The tunnel definition is saved and added to the Phonebook entries Logging On to a VPN Server After the connection to your VPN server has been created proceed as follows to log on 1 Click My Computer gt Dial Up Networking 2 The Dial Up Networking window opens In the Phonebook Selection box select the tunnel you want to set up and click Dial 3 The Connect To window appears Enter your password for the VPN server To save your password click the Save Password check b
3. It also informs your modem of the IP addresses to which it should send DNS requests It may be necessary to verify one of these IP addresses for a specific PPP account while troubleshooting To view the current settings for an account 1 Click the Edit button of the appropriate PPP account The Configure Account dialog box appears 2 Click the Advanced button to view the DNS and IP information EJ Advanced Configuration Microsoft Internet Explorer ili Bi Advanced Configuration PPP Connection Inactivity Timeout min 20 Inactivity Timer Disabled DNS Primary 10 16 16 2 DNS Secondary 172 16 3 13 Network PPP IP 172 24 1 101 ok Figure 25 Advanced Configuration Sample values Actual data mav varv The Advanced Configuration dialog box displays your DNS IP values These values and the Network PPP IP only appear when a connection is established Settings cannot be changed on the Advanced Configuration dialog box 030 300166A 23 Advanced Configuration WESTELL Diagnostics Accessing the Main Diagnostics Page WireSpeed ADSL Modem User Guide Select the Diagnostics menu item from the WebShare management menu to display the Diagnostics page The figure below shows the Diagnostics window before any diagnostic tests have been performed EJ WebShare Single User Microsoft Internet Explorer provided by Westell Technologies Inc _ Of x File Edit View Favorites Tools Help am s Q fa
4. Explorer 5 10 WebShare Installation Utilities WireSpeed ADSL Modem oe User Guide SETTING UP YOUR WEBSHARE ACCOUNT The WebShare Icon This section shows you how to set up your initial WebShare account The installation program will also place a WebShare icon on your desktop The icon will assist you in setting up your WebShare account top WebShare Figure 10 The WebShare Icon NOTE The Home Page may also be accessed by opening the browser typing 192 168 0 1 in the address bar location bar and pressing ENTER Setting Account Parameters Account parameters are required before connecting to your service provider The account parameters to be entered in the Configure Account dialog box are obtained from your service provider User ID and Account Description are the only required parameters Procedure 1 To add account parameters open the WebShare Home Page by clicking the WebShare icon on your desktop The WebShare Home Page containing PPP Status and PPP Connections windows appears E http 192 168 0 1 cgi bin content exe Microsoft Internet Explorer provided by Westell Technologie Mi Ea j File Edt View Favorites Toos Help i ee AN TA a Mm lp Back forward Stop Refresh Home Search Favorites History Mail Print Address Htip 192 168 0 1 cgi bin content exe v Go Links WebShare Single User Software PPP Status All sessions idle Home Connections Diagnostic
5. and then double click Add Remove Programs 2 Click the Windows Setup tab 3 Click Communications click Details click to select the Virtual Private Networking check box and then click OK 4 Click OK and then click Yes to restart your computer You may now create a VPN connection See the appropriate section for your operating system 030 300166A 32 Advanced Configuration WESTELL WireSpeed ADSL Modem User Guide Creating a VPN Connection After you have installed VPN you must create a new connection in Dial Up Networking NOTE You need the host name or IP address of your corporate LAN or other service provider to make this connection Check with the administrator of the server to which you are trying to connect to get this information Some systems may require DNS settings for VPN connections Check with the system administrator Creating a VPN Connection for Windows 98 To create a VPN connection for Windows 98 1 2 Double Click Mv Computer and then double click on Dial Up Networking Double click Make New Connection In the Type a name for the computer you are dialing box type the name that you want to use for the connection In the Select a device box choose Microsoft VPN Adapter and then click Next In the Host name or IP Address box type the name of the server or the IP address Click Next and then click Finish Creating a VPN Connection for Windows Me To create a VPN connection for Windows Mi
6. can be installed on a network that is using WebShare by simply configuring the Macintosh or Linux computer to support DHCP Once DHCP is enabled simply attach the computer to the network hub launch the browser and begin surfing To enable access to WebShare launch the browser and enter the URL 192 168 0 1 Make this URL a favorite or a bookmark on the browser 030 300166A 53 Appendix WireSpeed ADSL Modem User Guide INDEX Installation of Account PPP PC Setup Utility 6 WESTELL A Installing VPN 32 IP Address 29 About Page 42 IP Router 26 Account Information Setup 11 Account Parameters 11 L Activating a PPP Session 16 Adding a WebShare Account 12 LAN Advanced page 28 ADSL Modem 25 LAN PC IP Address 30 Autodial 10 Linux 53 Autodial disabling 10 Auto Reconnect 17 M Auto redirection Authentication Failure 46 Auto redirection Can t Find Server 47 Macintosh 53 Auto redirection intro 15 Management Menu 21 Auto redirection No DSL Connection 45 Minimum Svstem Requirements 1 Auto redirection No PPP Session 44 Modem restart 20 Auto redirection screens 44 N B New 22 Building New Accounts 23 New Software Installation Page 27 C P Configuring a WebShare Account 12 PING 26 Connect Disconnect button 22 PPP Connection 25 Connecting to an Account 16 PPP Connections 22 PPP Status 22 D Product Return 50 Product specifications 51 DHCP 29 Diagnostics 24 R DNS Primarv 29 DNS Secondarv 2
7. computer The default value is 192 168 0 3 Dynamic Host Configuration Protocol DHCP DHCP is a protocol used to automate the administration of IP addresses within a local area network A server provides the IP allocation for computer hosts that are running a DHCP client This controls the state of the local WebShare DHCP Server The default value is enabled Static NAT If enabled Static NAT makes it possible to specify an IP address to which WebShare should direct unsolicited inbound traffic For example it lets you allow users on the Internet to access your local Web server The default value is enabled 030 300166A 29 Advanced Configuration WireSpeed ADSL Modem User Guide WESTELL LAN PC IP Address This IP address serves two purposes If DHCP is enabled this is the IP address that will be assigned to the DHCP client computer If Static NAT is enabled this is the IP address to which that traffic will be directed The default value is 192 168 0 10 Inactivity Timer Timeout WebShare provides an Inactivity Timer that closes an active PPP session if there has been no traffic through the modem from or to any user The timeout value may be adjusted on the LAN Advanced Configuration window For a session to be always on select the Inactivity Timer Disable option The Inactivity Timeout Value determines the length of time a session will remain connected with no data flow in either direction The default setting is disab
8. copyright law You further acknowledge and agree that all right title and interests in and to the SOFTWARE including associated intellectual property rights are and shall remain with Licensor This License Agreement does not convey to you an interest in or to the SOFTWARE but only a limited right of use revocable in accordance with the terms of this License Agreement 3 License Fees The fees paid by you under the support agreement are paid in consideration of the licenses granted under this License Agreement 4 Term This License Agreement is effective upon your opening of this package and shall continue until terminated You may terminate this License Agreement at any time by returning the SOFTWARE and all copies thereof and extracts therefrom to Licensor Licensor may terminate this License Agreement upon the breach by you of any term hereof Upon such termination by Licensor you agree to return to Licensor the SOFTWARE and all copies and portions thereof 5 Limited Warranty Licensor warrants for your benefit alone for a period of 90 days from the date of commencement of this License Agreement referred to as the Warranty Period that the SOFTWARE Diskettes in which the SOFTWARE is contained are free from defects in material and workmanship Licensor further warrants for your benefit alone that during the Warranty Period the SOFTWARE shall operate substantially in accordance with the functional specifications in the User s Manual If during
9. on pagejl i E http 77192 168 0 17 Microsoft Internet Explorer L IDIXI l File Edit View Favorites Tools Help 90f 4 84 3 4 Back Foryerd Stop Refresh Home Search Favorites History Mail Print Address http 192 168 0 1 7 Go ai WebShare Single User Software WESTELL PPP Status Connected to Sandy098 Menu PPP Connections Home ii l Status Connections Diagnostics Connect Rodger123 Edit Installation EN Disconnect Sandy098 Mm Edit LAN Advanced New About i Help i Done a Intemet Ui Figure 24 WebShare Home Page PPP Status The PPP Status box displays the color coded status for the current connection state Blue connection idle Green connection established Red error In addition to the color coding the box may contain error message text PPP Connections The PPP Connections section provides a description of each individual PPP account The text string is the user friendly description you entered in the Configure Account dialog box Other fields for this section are defined below Connect Disconnect Button The Connect Disconnect button provides PPP session control for the associated account This allows you to connect and disconnect from various PPP accounts when desired This button changes depending upon the state of the PPP session If the account is inactive the button reads Connect If the account is active it reads D
10. the Warranty Period a defect in the SOFTWARE appears you may return the SOFTWARE to Licensor for replacement You agree that the foregoing constitutes your sole and exclusive remedy for breach by Licensor of any warranties made under this Agreement EXCEPT FOR THE WARRANTIES SET FORTH ABOVE THE SOFTWARE DISKETTES AND THE SOFTWARE CONTAINED THEREIN ARE LICENSED AS IS AND LICENSOR DISCLAIMS ANY AND ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE 6 Limitation of Liability Licensor s cumulative liability to you or any other party for any loss or damages resulting from any claims demands or actions arising out of or relating to this Agreement shall not exceed the license fee paid to Licensor for the use of the SOFTWARE In no event shall Licensor be liable for any indirect incidental consequential special or exemplary damages or lost profits even if Licensor has been advised of the possibility of such damages SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU 7 Governing Law This License Agreement shall be construed and governed in accordance with the laws of the State of Illinois You submit to the jurisdiction of the state and federal courts of the state of Illinois and agree that venue is proper in those courts with reg
11. 339 Diagnostics Installation LAN Advanced About Software Version VER 07 06 05 MAC Address 00 60 0f d8 e7 fa Hel Description WebShare Single User Figure 37 WebShare About Window Actual data may vary the page you are currently on 030 300166A 42 Advanced Configuration WireSpeed ADSL Modem User Guide WESTELL TROUBLESHOOTING Software Installation If you have more than one adapter the following screen appears WebShare Installation Utilities Ix Choose Adapter a Please select the Network Adapter that the modem is connected to 1 3Com EtherLink 10 100 PCI NIC 3C905C T Clicking next will change the configuration of the selected network card to communicate with the Webshare modem Instalistiela Back Cancel Figure 38 Choose Adapter Click the option button for the network card the modem is connected to Click Next The IP Address Settings screen appears WebShare Installation Utilities IX IP Address settings Please enter designed IF Address to set to selected Adapter 2 NETGEAR FA311 Fast Ethernet PCI Adapter IP Address JIK ALSAMIH Subnet 255 255 255 0 Installshield ee Figure 39 IP Address Settings If you know there is a conflict with the default IP Address and Subnet settings adjust the defaults Click Next The Reboot Required screen appears Restart the computer and run the setup program again NOTE On W
12. 9 Restarting WebShare 20 DNS settings 23 Return Material Authorization 50 RMA 50 E Edit 23 S Error Messages 48 Save Password feature 17 Self Test 25 F Software installation problems 43 Static NAT 29 Factory Default Reset 48 Status column connection status 23 Subnet Mask 29 H T Help feature 42 Home Page 22 Technical Assistance 50 Test All 24 I EN V Inactivity Timeout 30 Inactivity Timeout Adjustment 30 virtual private networks 32 030 300166A 54 Index WESTELL VPI VCI changes 31 VPI VCI parameters 30 VPN for Windows 2000 34 VPN for Windows 98 Me 32 VPN for Windows NT 39 VPN support 32 030 300166A 55 W WebShare Home Page 22 WebShare icon 11 WireSpeed ADSL Modem User Guide Index WireSpeed ADSL Modem User Guide WESTELL REGULATORY INFORMATION FCC COMPLIANCE NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which
13. B Back konverd Stop Refresh Home Search Favorites History Mail Print Address hitp 7192 168 0 1 ca bin content exe diag x Go ll Links Home Diagnostics Installation LAN Advanced About Help WebShare Single User Software Diagnostics Test All Test Description Test Test Test Test Test Self Test ADSL Modem PPP Connection IP Remote Router PING Previous Result Test All Figure 26 Diagnostics Window The Test All button will execute all of the tests sequentially beginning with the Self Test and ending with PING A NOTE A To get a valid PING result you must enter an IP address in the PING fields 030 300166A 24 Advanced Configuration WireSpeed ADSL Modem WESTELE User Guide The figure below shows the Diagnostics window returned after clicking the Test All button and providing PING IP address values 73 WebShare Single User Microsoft Internet Explorer Ek File Edt View Favorites Tools Help e 2 989 DS 8 a gia 8 Back Stop Refresh Home Search Favorites History Mail Print IG IET dO WebShare Single User Software Diagnostics TestAll Test Description Previous Result Home Diagnostics Self Test Success Installation l ADSL Modem LAN Advanced PPP Connection Success About IP Remote Router Success Help Success PING fo fe fe eo 4 E Done ig Internet Z Figure 27 Diagno
14. Connect using my phone line modem or ISDN C Dial up to the Internet Connect to the Internet using my phone line modem or ISDN t nnel through the Internet Create a Virtual Private Network PN connection or tu C Accept incoming connections Let other computers connect to mine by phone line the Internet or direct cable C Connect directly to another computer Connect using my serial parallel or infrared port Back Cancel Figure 31 Network Connection Type The Public Network screen appears 030 300166A 34 Advanced Configuration WireSpeed ADSL Modem ala User Guide 3 On the Public Network screen select the option Do not dial the initial connection Click Next Network Connection Wizard Public Network Windows can make sure the public network is connected first Figure 32 The Public Network Screen 4 On the Destination Address screen type the host name or IP address of the corporate LAN to which you are connecting Click Next Network Connection Wizard Destination Address What is the name or address of the destination Figure 33 Destination Address The Connection Availability screen appears 030 300166A 35 Advanced Configuration WireSpeed ADSL Modem a a User Guide 5 On the Connection Availability screen click the option Only for myself Click Next Network Connection Wizard Connection Availability You may make the new connection available to all user
15. Disable About Static NAT Enable Disable Help LAN PC IP Address 192 1168 J0 fio Inactivity Timer Enable Disable a Inactivity Timeout min VPI 0 255 VCI 32 1023 VPI VCI settings EJ Done KI EB Local intranet Ui Figure 30 LAN Advanced Configuration Window Changing VPI VCI Settings A CAUTION A Do not change your VPI VCI settings unless instructed to do so by your service provider Current VPI VCI settings are located on the LAN Advanced window To change them type the correct numbers in the fields provided and click the Save button at the bottom of the screen The setting change will not take place until the modem has restarted Follow the on screen instructions 030 300166A 31 Advanced Configuration WireSpeed ADSL Modem WESTELL A User Guide VIRTUAL PRIVATE NETWORK SUPPORT Your WireSpeed modem supports Virtual Private Networks VPN VPN allows users working at home or at an off site location to create a direct tunnel to a corporate LAN server The VPN is a point to point connection between the user s computer and another network usually a corporate LAN This direct connection avoids much of the Internet congestion and allows secure communication and encryption The WireSpeed modem VPN feature supports the PPP to PPTP relaying protocol Settings for VPN must be made to both sides of the VPN tunnel connection the user PC and the corporate LAN se
16. ED TO AS LICENSOR AND IT SUPERSEDES ANY PRIOR PROPOSAL REPRESENTATION OR UNDERSTANDING BETWEEN THE PARTIES 1 License Grant Licensor hereby grants to you and you accept a nonexclusive license to use the SOFTWARE Diskettes and the computer programs contained therein in machine readable object code form only collectively referred to as the SOFTWARE and the accompanying User Documentation only as authorized in this License Agreement The SOFTWARE may be used only in connection with the number of systems for which you have paid license fees as dictated in your support agreement You agree that you will not assign sublicense transfer pledge lease rent or share your rights under this License Agreement You agree that you may not reverse assemble reverse compile or otherwise translate the SOFTWARE You may retain the SOFTWARE Diskettes for backup purposes only In addition you may make one copy of the SOFTWARE in any storage medium for backup purposes only You may make one copy of the User s Manual for backup purposes only Any such copies of the SOFTWARE or the User s Manual shall include Licensor s copyright and other proprietary notices Except as authorized under this paragraph no copies of the SOFTWARE or any portions thereof may be made by you or any person under your authority or control 2 Licensor s Rights You acknowledge and agree that the SOFTWARE and the User s Manual are proprietary products of Licensor protected under U S
17. ID e Password 1 On the WebShare Home Page under PPP Connections click the New button The Configure Account window opens 2 Inthe Description field enter a description or name you wish to call the account This can be any set of alphanumeric characters that make a user friendly description for reference e g Account 1 Sales 1 Internet 1 etc WebShare holds up to eight accounts 030 300166A 12 Setting Up Your WebShare Account WireSpeed ADSL Modem WESTELL 5 User Guide 3 Inthe User ID field enter the user ID obtained from your ISP A Configure Account Microsoft Intern W EY Configure Account Description Accou nt2 UserID Snape Inef Advanced Delete Save Cancel Figure 13 Configure Account Dialog Box 3 Click Save to commit these values to WebShare 4 The Configure Account window closes and a new entry appears under PPP Connections on the Home Page E http 7 192 168 0 1 Microsoft Internet Explorer L JDIXI Ele Edit View Favorites Tools Help e gt 0 B A Back Kerara top Refresh Hom WebShare Single User Software Connected to Sandy098 PPP Connections Status Connections Diagnostics Connect Rodger123 Edit Installation OTE Say Disconnect Sandy098 LAN Advanced About Help Home a Intemet Figure 14 PPP Connections To add more PPP accounts repeat the configuration process described abov
18. P T 10 11 12 13 The Remote Access Setup window appears and lists the modem that is already set up To add the new VPN ports to RAS click Add The Add RAS Device window appears Each port must be added individually To add a port double click on the correct port and click OK Repeat steps 7 and 8 for each VPN By default the ports are configured for dial in only To change this in the Remote Access Setup window select a port and click Configure The Configure Port Usage window opens Select Dial out only and click OK Repeat steps 9 and 10 for each port you wish to configure before proceeding to step 12 To define which PPTP tunneled protocols you will allow through the VPNs highlight each port and click Network The Network Configuration window opens Enable the IP protocol Click OK Click Continue then click Close The computer will prompt you for a restart for the changes to take effect Click Yes 030 300166A 39 Advanced Configuration WireSpeed ADSL Modem User Guide WESTELL Creating a New VPN Phonebook Entry for Windows NT The following procedure tells how to create a VPN Phonebook entry for use with a corporate LAN or dial up transport A VPN connection contains the IP address of a PPTP server and the user account information for that server WebShare allows you to create and store up to eight accounts for VPN and other types of connections To create a VPN connection to a server on your corporate LAN
19. PP account has been created before activating a PPP session with your ISP Activating a PPP Session To activate a PPP session follow these steps 1 Click the Connect button of the PPP account to be activated on the Home Page as shown in below 3 http 192 168 0 1 Microsoft Internet Explorer Eie Edit View Favorites Tools Help l Bak gt B A Search GFavorites CBristory E4 Sp QD Address 7 http 192 168 0 1 x Poo Links Home Diagnostics Installation LAN Advanced About Help WebShare Single User Software PPP Status All sessions idle Status Connections Comnect Tet Edit New 030 300166A E Local intranet Figure 16 WebShare Home Page 16 Connecting to a WebShare Account 030 300166A WESTELL WireSpeed ADSL Modem User Guide In the Connect window enter your password received from the ISP for the User ID of that account A valid password must start and end with something other than a space a Connect Microsoft Internet L IQI x Connect User ID Snape inet Password paea Save password and enable Auto Reconnect F conce Figure 17 Connect Window NOTE Checking the Save password and enable Auto Reconnect checkbox on the Connect window instructs WebShare to save your password You will not be prompted for a password when using this connection in the future WebShare will autom
20. TION A If the IP address is changed WebShare will not respond to the default IP address of 192 168 0 1 Be sure to change the URL to the new IP address when accessing the management pages E WebShare Single User Microsoft Internet Explorer provided by Westell Technologies Inc Eie Edt View Favorites Tools Help pr e gt 09 fh A a a SJB g Back Forward Stop Refresh Home Search Favorites History Mail Print Address a http 192 168 0 1 cgi bin content exe router z Go Links ku Fe 7 ss WebShare Single User Software WESTELL LAN Advanced Configuration IP Address 192 1168 p fi Home Subnet Mask 255 1255 ess fo ae DNS Primary 192 168 p E DNS Secondary 192 1168 p f Installation LAN Advanced DHCP Enable Disable About Static NAT Enable Disable Help LAN PC IP Address 192 1168 p fro Inactivitv Timer Enable Disable Inactivity Timeout min 20 VPI 0 255 VCI 32 1023 35 Save xi E Done E Local intranet il Figure 29 LAN Advanced Configuration Dialog Box Sample values Actual data mav varv 030 300166A 28 Advanced Configuration 4 WireSpeed ADSL Modem WESTELE User Guide IP Address The Internet Protocol IP address is a unique 32 bit number used to identify the host computer connected to a TCP IP network The value of the IP Address is represente
21. WESTELL WIRESPEED ADSL MODEM USER GUIDE yy PN 030 300166 Rev A June 2001 2001 Westell Inc WireSpeed Single User User Guide CONTENTS WESTELL 030 300166A ii WireSpeed ADSL Modem User Guide WESTELL 030 300166A iii WireSpeed ADSL Modem User Guide WESTELL WIRESPEED MODEM USER GUIDE OVERVIEW With over one million Westell WireSpeed TM modem users and valuable experience Westell has developed our newest Westell WireSpeed ADSL Ethernet modem Westell s WireSpeed ADSL Ethernet modem uses existing home or office phone lines to provide reliable high speed internet access With your WireSpeed ADSL modem an existing phone line becomes a dedicated always on connection eliminating annoying dial up modems and busy signals from your service provider Westell s WireSpeed ADSL Ethernet modem is capable of downstream data rates of up to 8 Mbps and upstream data rates of up to 800 Kbps making the WireSpeed ADSL Ethernet modem up to 140 times faster than a 56 Kbps analog modem In addition to the many features Westell users have enjoyed through the years we have added our new Auto Redirection feature which guides users through the connection process via a simple web interface In addition we have embedded a PPPoE shim in our modem so you no longer have to install any other software to get connected We have also added VPN support via PPTP so that you can tunnel into your corporate network as w
22. ard to any litigation arising under this Agreement 8 Costs of Litigation If any action is brought by either party to this License Agreement against the other party regarding the subject matter hereof the prevailing party shall be entitled to recover in addition to any other relief granted reasonable attorney fees and expenses of litigation 9 Severability Should any term of this License Agreement be declared void or unenforceable by any court of competent jurisdiction such declaration shall have no effect on the remaining terms hereof 10 No Waiver The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches 030 300166A 57 Licensing and Regulatory Information WESTELL Publication WESTELL WireSpeed ADSL Modem User Guide PN 030 300166 Rev A Revised June 2001 2001 Westell Inc All rights reserved Printed in USA Westell Inc 750 North Commons Drive Aurora Illinois 60504 USA Web site Trademarks WireSpeed and WireSpeed Pro are trademarks of Westell Inc All other trademarks are owned by the respective companies 030 300166A 58 WireSpeed ADSL Modem User Guide Licensing and Regulatory Information
23. atically connect to this account when powered on Click the Connect button A Connecting to screen appears briefly Once a connection is made a Connected to lt connection gt message appears in the PPP Status box to inform you that a PPP session has been established on the connection you chose Where lt connection gt is the name of your connection E http 77192 168 0 17 Microsoft Internet Explorer Of x File Edit View Favorites Tools Help Kal Sl gt 7 ef Aa ft Gif Back Forvard Stop Refresh Home Search Favorites History Mail Print i lac Rhea es kal j Connected to Sandy098 Connection status icons PPP Connections Status Connections Diagnostics Connect Rodger123 Edit Installati l A jn 4 Disconnect SandvO98 Edit LAN Advanced About Help New Session Connect Disconnect button PPP accounts Figure 18 Connection Window Intemet 17 PPP Status message window l Change PPP description view settings etc Create a new connection i Connecting to a WebShare Account WireSpeed ADSL Modem User Guide WESTELL When a PPP session becomes active the WebShare Home Page will show a Disconnect button in place of the Connect button in the PPP Connections section The sa icon replaces the icon signifying that a PPP session has been established The PPP St
24. atus window turns green and displays the connected Account After the PPP account connects to the ISP you can browse the Internet by entering the desired URL universal resource locator directly into the Address box Location box of your browser You re now ready to surf the Internet Try http www westell com XU Westell com Netscape jolxi File Edit View Go Communicator Help S gt 3 3 a2 A a3 S fi Back Foward Reload Home Seach Netscape Print Security Stop 7 aG Bookmarks A Netsite http www westellcom pages index isp amp instant Message B WebMail E Contact E People E Yellow Pages E Download t Channels WESTELL l HEADLINES HOME USERS Connect ina f SMALL OFFICE HOME OFFICE Whole New Wau i WestelliProxim HomeRF Wireless SMALL BUSINESS n Networking Technologies Enhance Access EDUCATE ME ON DSL 4o00 LOCAL LOOP TRANSPORT TRANSMISSION LOCAL LOOP Westell Vind River Deliver Next Generation Broadband Capabilities for Access 4000 TELECOM PROTOCOL CONVERSION Customers WESTELL PARTNERS 4 RBOOs ILECS CLECs CARRIERS a WestelliTexas Instruments Technologies INTERNET SERVICE PROVIDERS Expand Access 4000 Capabilities to ISP LOGIN gt Broadband Networking W include Voice Over DSL Solutions for Home and Small Business CONFERENCE PLUS INC Document Done Figure 19 Westell Home Page 030 300166A 18 Connecting to a WebShare Account WireSpeed ADSL Mod
25. b Table 2 LINE Connector Pinouts LINE Pinouts RJ 11 o oo o 12 576 DSL Tip DSL Ring Table 3 ETHERNET Connector Pinouts ETHERNET Pinouts RJ 45 030 300166A 4 WireSpeed Installation WireSpeed ADSL Modem User Guide WESTELL LED Indicators The LED indicators shown in Figure 3 are used to verify the unit s operation and status Connections are located on the side il Power e 4 Ready a si IT Link Activitv Figure 3 WireSpeed Modem Front LED State Description READV Power ON and attempting svnchronization 2 flashes sec Solid Green Power ON and svnchronized with the ADSL line card Solid Red Hardware power up in progress Blinking Red Unit failed power up diagnostic Alternating Red Green Modem diagnostic failed No power S O No Light No power LINK Solid Green Link established No Light No 10Base T link ACTIVITY Pulsing Yellow Data being transmitted Pulses should match the reception or transmission of Ethernet data No Light No data on Ethernet interface Table 4 LED States Note Modem LEDs will flash while powering up This intermittent flashing should not be confused with actual operation status 030 300166A 5 WireSpeed Installation WireSpeed ADSL Modem User Guide WESTELL WEBSHARE INSTALLATION UTILITIES Running WebShare Installation Utilities Account parameters must be added to WebShare before connecting to your ISP or Corporate LAN Use the Weste
26. can be determined by turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This equipment also complies with Part 68 of the FCC rules ON the bottom of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company An FCC compliant telephone cord and modular plug is provided with the equipment This equipment is designated to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See Installation Instructions for details If this terminal equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notification is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedu
27. conditions might not prevent degradation of service in some situations A representative designated by the supplier should coordinate repairs to certified equipment Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request 030 300166A 56 Licensing and Regulatory Information fil WireSpeed ADSL Modem WESTELL User Guide the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas A CAUTION A Users should not attempt to make such connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate SOFTWARE LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY THIS SOFTWARE IS COPYRIGHTED AND LICENSED NOT SOLD BY SELECTING I ACCEPT YOU ARE ACCEPTING AND AGREEING TO THE TERMS OF THIS LICENSE AGREEMENT IF YOU ARE NOT WILLING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT YOU SHOULD PROMPTLY RETURN THE SOFTWARE TO WESTELL TECHNOLOGIES INC AND YOU WILL RECEIVE A REFUND OF THE LICENSE FEE PAID THIS LICENSE AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE SOFTWARE BETWEEN YOU AND WESTELL TECHNOLOGIES INC REFERR
28. d in a dotted decimal format WebShare assigns 192 168 0 1 to this address by default This value may be changed to any valid IP address e g an existing address assigned for local LAN administration Note If the default IP Address needs to be changed the DHCP Base and End addresses will also have to be adjusted All changes will be entered in the LAN Advanced Configuration screen Subnet Mask The subnet mask is a 32 bit number used to identify the network and host segments of an IP address This value is represented in the same dotted decimal format as the IP address This is the subnet mask associated with the IP address above This value should not be set to a subnet address greater than 255 255 255 248 to accommodate the WebShare IP The default value for the subnet mask is 255 255 255 0 Domain Name System DNS Primary The domain naming system is a convention used for identifying computers attached to the Internet or a Local Area Network LAN DNS maps a name to its corresponding IP address A host desiring to resolve a domain name to the IP address uses the main DNS server The secondary or backup DNS server performs the same function as the main server This IP address represents the address that WebShare uses to respond to primary DNS queries from your computer The default value is 192 168 0 2 Domain Naming System DNS Secondary This IP address represents the address that WebShare uses to respond to secondary DNS queries from your
29. e 3 Read the license agreement then click Yes if you accept the agreement WebShare Installation Utilities x License greement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement Boftware License Agreement READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT THE LICENSE AGREEMENT CAREFULLY THIS SOFTWARE IS COPYRIGHTED AND LICENSED NOT SOLD BY SELECTING I ACCEPT YOU ARE ACCEPTING AND AGREEING TO THE TERMS OF THIS LICENSE AGREEMENT IF YOU ARE NOT WILLING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT AND YOU DO NOT CLICK I ACCEPT YOU WILL NOT BE PERMITTED TO INSTALL OR USE THE SOFTWARE IF ia Do you accept all the terms of the preceding License Agreement If you choose No the setup will close To install WebShare you must accept this agreement nstallShield Back Yes No Figure 5 License Agreement 4 The Function Selection screen appears Three options are available WebShare Installation Utilities Ix Function Selection Choose a function to perform i Download Webshare modem software p Description 2 Setup PC only Installs WebShare software on 3 IP Reset Utility for WebShare your modem Make sure modem is turned on and connected nstaliShield lt Back Cancel Figure 6 Function Selection AN CAUTION A Do not select the default option 5 Select the second optio
30. e WebShare holds a maximum of eight accounts A CAUTION A 030 300166A 13 Setting Up Your WebShare Account WireSpeed ADSL Modem User Guide WESTELL Only one account may be active at a time Establishing a session for an idle account while another session is active will disconnect the currently active session E Session Conflict Microsoft JOLXI WARNING Another PPP account is active Activating this account will remove the current session Do you want to continue OK Cancel Figure 15 Session Conflict Warning The Session Conflict warning indicates that a session is already active 030 300166A 14 Setting Up Your WebShare Account WireSpeed ADSL Modem oe User Guide Using Auto Redirection With Westell s WireSpeed Auto Redirection feature the modem detects and informs users of connection problem If a problem is found the modem displays a Web page on the browser that identifies the problem The Help screen offers possible solutions Auto Redirection will detect the following conditions Auto Redirect Message Possible Causes Solution No PPP Session Established An account has not been created Click New to create an account Figure 40 An account was set up incorrectly Click Edit to change the account information PPP connection not established Click the Connect button enter password No DSL Connection The modem cannot detect a DSL e Make sure the DSL cable is Figu
31. e User Guide Using a VPN Connection Windows 2000 After configuring the connection follow these steps to establish a connection 1 Double click the icon in the Dial Up Networking folder or click the shortcut on your desktop 2 The Connect to window appears The name of your connection appears in the title bar Type the User name and Password If using the domain option type the Logon domain name The figure below shows the Connect To screen with right and without left the domain option NOTE To avoid entering the password each time you can save it by checking Save Password The next time you establish this connection both User name and Password are displayed automatically The password field is encrypted for security If you are using the domain option the Logon domain will also be saved Default Domain Option Connect LAN Access 2 1 x Connect LAN Access 21x User name Biffle123 Password Logon domain JBIFNET COM lV Save password Cancel Properties Help Figure 36 Connect To Screen User name Biffle123 Password V Save Password Connect Cancel JE 3 Click Connect 4 The Connecting To window appears briefly 5 You can now open your Web browser NOTE While connected you can open the Connected To window by double clicking the minimized icon in the task bar Disconnecting a VPN Connection Windows 2000 Use the following steps to release a VPN connection 1 Ifm
32. ed Configuration WESTELL THE WEBSHARE MANAGEMENT INTERFACE The Management Menu WireSpeed ADSL Modem User Guide Selecting the WebShare icon on the desktop activates your web browser and establishes a home page for WebShare A Management Menu is located in the left portion of your home page It provides links to the other management pages available for configuration status control and other operation information for WebShare Home The WebShare Menu on the WebShare Home Page provides access to all the configured PPP accounts and allows PPP session control This is the page you used when setting up your first account Diagnostics Provides modem and PPP session diagnostic capability Installation Provides a method for installing an upgrade to WebShare software LAN Advanced Allows the editing of local Ethernet interface configuration parameters About Contains the model number serial number and software versions of WebShare Help Provides help information for the management page being displayed 030 300166A 21 WESTELL Menu Home Diagnostics Installation LAN Advanced About Help Figure 23 Management Menu Advanced Configuration WireSpeed ADSL Modem WESTELL B User Guide The Home Page The WebShare Home Page provides access to all of the configured PPP accounts and allows users to establish connections create accounts and edit accounts This is the same screen vou used when vou set up an account
33. ell as true Always On which enables you to save your session password In addition to these new features your Westell WireSpeed ADSL Ethernet modem is software upgradeable so that as your home or small office needs change you can upgrade your existing hardware to a networking solution with our widely popular WebShare networking software WebShare Benefits Auto Redirection simplifies end user setup process Does not require shim for PPPoE eliminating third party software Uses current LAN IP address Software upgradable Always on connection VPN support via PPTP Minimum System Requirements The following requirements outline the minimum system for WireSpeed Pentium 166 MHz processor or equivalent Microsoft Windows 98 Windows Millennium Windows 2000 or Windows NT 4 0 Internet Explorer 4 x or Netscape Navigator 4 x installed At least 16 MB RAM Five MB of free hard drive space Ethernet connection between upgrading PC and ADSL modem TCP IP protocol stack installed VGA monitor Crossover Ethernet cable for modem to Ethernet hub VPI VCI values provided by your service provider PPPoA PPPoE support provided by your service provider 030 300166A 1 Overview WESTELL WireSpeed ADSL Modem User Guide WIRESPEED INSTALLATION The WireSpeed operates up to 300 feet 91 4 meters from a PC or Ethernet hub over 100 Ohm Category 5 cable For installation on a wall surface follow the instructions below If you are not installing
34. em WESTELL User Guide Disconnecting from a PPP Session Your PPP connection remains live unless you disconnect it Use the following procedure to disconnect an active PPP connection Procedure 1 Return to the WebShare Home Page Use any of the following methods e Maximize WebShare if you minimized the Home Page before surfing e Select WebShare from your Bookmarks or Favorites e Close your browser and double click the WebShare icon on your desktop 2 On the WebShare Home Page click the Disconnect button for your account on the WebShare Home Page The disconnec Warning screen appears A CAUTION A If ANY user disconnects a session ALL active users are interrupted 44 Disconnect Confirmation WARNING Disconnecting will cause all users to be disconnected Do you want to continue Cancel Figure 20 Disconnect Warning 3 Click OK 4 On the WebShare Home Page the icon in place of the sa icon signifies that a PPP session has been disconnected Close vour Web browser To begin another PPP session click the WebShare icon on vour desktop 030 300166A 19 Connecting to a WebShare Account WireSpeed ADSL Modem User Guide WESTELL ADVANCED CONFIGURATION This section covers the WebShare Management Interface features and includes instructions on changing WebShare settings Restarting WebShare When adding deleting or modifying WebShare settings the modem must be restarted for the changes to
35. indows 98 Windows ME and Windows 2000 if the Auto IP feature was not disabled Windows will assign an address of 169 254 x x This problem should not occur for these operating systems 030 300166A 43 Troubleshooting WireSpeed ADSL Modem User Guide WESTELL Auto Redirection Screens With Westell s WireSpeed Auto Redirection feature the modem detects and informs users of connection problem If a problem is found the modem displays a Web page on the browser that identifies the problem The Help screen offers possible solutions In each situation the Web page displayed informs the user as to the nature of the problem and possible solutions In cases where the user is trying to access a specific URL example outside the local network but has not established a PPP connection the user will be automatically directed to the Home Page that indicates the session is idle When the user makes the connection they will be instantly redirected to the URL that was initially requested No PPP Session Established Before you are able to connect to the Internet you must set up an account If an account has not been set up or was not set up correctly the modem will be unable to connect to your service provider and display the No PPP Session Established page This page also appears if the connection has been set up but you have not yet connected clicked the Connect button 3 http www cnn com Microsoft Internet Explorer l File Edit View Favor
36. inimized double click the connection icon in the task bar 2 Inthe Connected To window click Disconnect The VPN connection no longer exists 030 300166A 38 Advanced Configuration WESTELL WireSpeed ADSL Modem User Guide CONFIGURING VPN FOR WINDOWS NT This section describes how to create and set up PPP PPTP Dial Up connections for Windows NT NOTE Make sure that Microsoft Service Pack 3 has been installed on your computer before creating PPTP tunnel sessions Installing PPTP for Windows NT Before you create VPN connections install the PPTP networking protocol as follows l 2 6 From the Windows taskbar click Start gt Control Panel gt Network The Network window appears Click the Protocol tab then click Add The Select Network Protocol window opens Select the Point To Point Tunneling Protocol from the list Click OK Setup will copy some Windows NT files and prompt you for the correct path You may have to explore the Windows CD to find the folder appropriate for your system Specify the path and click Continue The installation will load the necessary PPTP files The PPTP Configuration window opens Enter the number of connections you wish to make For most users this will be one Click OK A setup message appears Click OK to begin configuring the RAS NOTE This completes the first part of the installation adding PPTP as a remote protocol The remaining steps of the installation configure the RAS for PPT
37. isconnect New Button The New button gives users the ability to create new accounts Edit lets users change the account description and view configuration data 030 300166A 22 Advanced Configuration WireSpeed ADSL Modem WESTELL User Guide Edit Button The Edit button allows users to change settings for an account Note User ID and passwords are usually assigned by the service provider Users may freely change the account Description Connection Status The Status column indicates the connection status of each PPP account A This icon shows that the account is INACTIVE No connection established Click Connect to activate the connection m This icon shows that a PPP account is ACTIVE A connection is currently active Clicking on this icon will TE disconnect the user An emptv account has no icon in the Status column Building New Accounts To add a new account to the Home Page see Setting Up Your WebShare Account on page JLI and Adding and Configuring Additional WebShare Accounts on page 12 Click the New button In the Configure Account dialog box type a description of the account into the Description field and the user ID defined by your ISP Click the Save button in the dialog box to commit the new account information to WebShare IP Addresses Assigned as Part of PPP Session Setup When a PPP session is established your service provider s PPP server assigns an IP address to your modem s DSL interface
38. ites Tools Help eBack gt A Qsearch Favorites CHristory G5 4 D Address ie http www cnn com z Eao Links Be PA WebShare Single User Software WESTELL PPP Status j sessions idle Press a Connect button to connect to your provider Menu Home See Help for details Diagnostics Installation Status Connections LAN Advanced Connect jet Edit About Help DT internet Figure 40 No PPP Session Established Solutions e To create an account see Setting Up Your WebShare Account on page Once the account has been created click the Connect button to establish a PPP session e If an account already exists click Edit to view and change settings for the connection e Click the Connect button for the account to establish a PPP session 030 300166A 44 Troubleshooting WESTELL No DSL Connection WireSpeed ADSL Modem User Guide If the modem is unable to detect a DSL connection Auto Redirect will display the No DSL Connection page Solutions p http www cnn com Microsoft Internet Explorer File Edit View Favorites Tools Help pak gt gt A Bsearch Favorites CHristory ES D Address http www cnn com x C60 inks gt p en interrupted synchronization Home See Help for details eee o ppa installation Status Connections LAN Advanced 84 Disconnect jet Edit About New
39. led To enable select LAN Advanced from the Management menu In the LAN Advanced Configuration window select the Enable option and enter an Inactivity Timeout time in minutes The valid range is from 0 to 9999 minutes A zero has the same effect as disabling the timer VPI VCI Parameters Viewing VPI VCI Parameters Your service provider will provide you with a VPI Virtual Path Indicator and VCI Virtual Channel Indicator which are path assignments for your ADSL connection To verify your VPI VCI settings select LAN Advanced from the WebShare Home Page Menu The WebShare LAN Advanced Configuration window shows the current configuration settings A NOTE A Westell modems are shipped with VPI VCI preset for your area If these need to be changed contact your service provider for the correct settings and follow the instructions on the next page 030 300166A 30 Advanced Configuration WireSpeed ADSL Modem WESTELL User Guide A ojx File Edit View Favorites Tools Help a e gt 908 JA ti J B Back Forward Stop Refresh Home Search Favorites History Mail Print Address http 192 168 0 1 cgi bin content exe router z P Go Links zal WebShare Single User Software LAN Advanced Configuration IP Address 192 1168 JO fi Home Subnet Mask 255 255 255 fo Teer DNS Primary 192 168 JO E A DNS Secondary 192 1168 JO B lation LAN Advanced DHCP Enable
40. lem persists contact your service provider 030 300166A 47 Troubleshooting WireSpeed ADSL Modem a User Guide WebShare Error Messages This section describes possible WebShare error messages and how to correct them The figure below shows an example of an error message 192 168 0 1 JavaScript Application IX N Error E1000 ADSL Modem Not Connected Figure 45 Example of Error Message E1000 WebShare Proxy Router Not Connected Description The WireSpeed Proxy Router ADSL Modem has not achieved synchronization The router may take several minutes to achieve synchronization Remedy Check the DSL cables and connections If all connections are correct and the problem persists contact your service provider E1001 Network Circuit Not Available Description The ATM virtual circuit has not been established within the ADSL Router Remedy Contact your ISP E1002 PPP Remote Access Server RAS Not Available Description There is no response from the RAS while attempting to activate a PPP account Remedy Contact your ISP E1003 Invalid Login Description An invalid User ID and or password was used Remedy Verify that the User ID is a valid account then retry the password Contact your ISP if this problem persists E1005 IP Remote Router Not Available Description The remote router is not responding Remedy Contact your ISP E1008 Configuration Information Corrupt Description The PPP accoun
41. ll provided WebShare Installation Utilities to simplify the setup of the following Selection of the Ethernet adapter in instances where more than one Ethernet adapter exists on the PC Automatic configuring of DHCP Dynamic Host Configuration Protocol Automatic assignment of the WebShare gateway URL address of 192 168 0 1 Simplified installation of service provider account information via the Configure Account screen We recommend using the WebShare Installation Utilities to automatically configure DHCP If necessary DHCP may be enabled manually Running WebShare Installation Utilities for Windows Operating Systems To install WebShare Installation Utilities on your computer insert the WebShare Installation Utilities CD into the CD ROM drive The CD should run automatically If it does not click Start gt Run from the taskbar and type the following line E win32 setup exe where E is the designation of the CD ROM drive 1 Find and double click on the WebShare executable program The Welcome screen appears WebShare Installation Utilities x WebShare Installation Utilities This program upgrades a Westell DSL modem to WebShare Sets up the PC to communicate with the modem or reset the modems IP Addresses to default settings Cancel Figure 4 Welcome Window 2 Click Next The License Agreement window appears 030 300166A 6 WebShare Installation Utilities WireSpeed ADSL Modem WESTELL User Guid
42. llennium Edition l 2 Click Start point to Settings click Control Panel and then double click Dial Up Networking Double click Make New Connection In the Type a name for the computer you are dialing box type the name that you want to use for the connection In the Select a device box choose Microsoft VPN Adapter and then click Next In the Host name or IP Address box type the name of the server or the IP address Click Next and then click Finish 030 300166A 33 Advanced Configuration WireSpeed ADSL Modem User Guide WESTELL Creating a VPN Connection for Windows 2000 To connect to a VPN server on a corporate LAN you need to first make sure that you are connected to the Internet by connecting to your ISP Connecting to the Internet puts you on the same worldwide Internet backbone where the corporate VPN server is connected Next you make a second connection to create a VPN connection To create this second connection to the corporate server follow this procedure 1 Click Start Settings Network and Dial up Connections and select Make New Connection to start the Network Connection Wizard 2 From the Network Connection Type screen select Connect to a private network through the Internet Network Connection Wizard Network Connection Type You can choose the type of network connection you want to create based on A your network configuration and your networking needs C Dial up to private network
43. lly set to dial into an ISP connection automatically when the browser is launched In order to access the Internet through your always on ADSL line the autodial feature must be disabled Dial Up Settings Your Connection dial up setting must be set to Never dial a connection Follow this procedure to verify and or change your dial up setting Pw Nr Click Start gt Settings click Control Panel From the Control Panel screen double click Internet Options The Internet Options screen appears Click the Connections tab In the Dial up settings box make sure that the option button for Never dial a connection is selected NOTE If the Dial up Settings box is dimmed grayed out it means you have not yet set up any connections If this is the case you do not need to change any settings 5 Click OK ki My Connection Select Never dial a connection a My Connection to disable the autodial feature 030 300166A Internet Properties General Security Content Connections l Programs Advanced ea Use the Connection Wizard to connect pour computer to the Internet r Dial up settings Never dial a connection Dial whenever a network connection is not present Always dial my default connection Current default None CI Perform system security check before dialing li r Local Area Network LAN settings LAN Settings Figure 9 Internet Options Screen Internet
44. n Setup PC only Note Option 1 Download WebShare modem software is the default and is for software upgrades only Option 3 IP Reset utility for WebShare is used to restore modem settings to WebShare defaults 6 Click Next 030 300166A 7 WebShare Installation Utilities WireSpeed ADSL Modem User Guide WESTELL 7 The Choose Destination Location window shows the location where user documentation will be placed The documentation file is named Webshare_Usr_Gd pdf WebShare Installation Utilities x Choose Destination Location Select folder where Setup will install files Please choose a location for documentation and temporary files All temporary files will automatically be deleted on completion r Destination Folder D Program Files Westell WebS hare Browse nstallShield Back Cancel Figure 7 Choose Destination Location 8 Click Next The Choose Adapter window appears Note This screen will NOT appear if your computer has only one adapter WebShare Installation Utilities x Choose Adapter Please select the Network Adapter that the modem is connected to 2 Access HAF USB Adapter Clicking next will change the configuration of the selected network card to communicate with the Webshare modem InstallShield coer Figure 9 Choose Adapter 9 Click the option button for your network adapter then click Next NOTE If you have multiple Ether
45. net adapters select the one to be used with the WireSpeed Figure 9 shows a window displaying multiple adapters Be sure to select the physical adapter that is connected to your ADSL modem 030 300166A 8 WebShare Installation Utilities WireSpeed ADSL Modem User Guide WESTELL 10 The Setup Complete window appears Setting changes will not take effect until the computer has been restarted 11 Select Yes I want to restart my computer now to restart the PC Note Before clicking Finish remove the Westell CD ROM from the CD ROM drive WebShare Installation Utilities B Setup Compete The InstallShield Wizard has successfully installed WebShare Before you can use the program you must restart pour computer No will restart my computer later Remove any disks from their drives and then click Finish to complete setup Bact Cancel Figure 8 Setup Complete This completes the basic WebShare setup process When your computer restarts the WebShare Home Page will appear If you do not wish to set up a WebShare account at this time you may open the WebShare Home Page by clicking on the WebShare icon on your desktop A NOTE A Windows Internet Explorer users should proceed to the next page for instructions on disabling the autodial feature 030 300166A 9 WebShare Installation Utilities WESTELL Disabling Autodial WireSpeed ADSL Modem User Guide For Internet Explorer users A browser is typica
46. nitiates a test that pings the remote IP address linked by the PPP session establishment Messages e Success A response was obtained from the remote IP address e No PPP Connection No link found between the modem and the central office equipment e Failure No response from the remote IP address PING This test button initiates a ping to any host IP address specified in the PING data fields A PING Packet Internet Groper is a protocol program for sending a signal to see whether another network host or other device is on line and responding This application will tell you if a particular entity is presently connected to the Internet It is used to check if a machine on the Internet is alive and reachable Messages e Success A response was obtained from the IP address entered e No PPP Connection No link found between the modem and the Central Office equipment e Unknown Host No response from the specified IP address 030 300166A 26 Advanced Configuration f WireSpeed ADSL Modem WESTELL User Guide The New Software Installation Page This screen is reserved for installing future software upgrades Westell will provide instructions with new upgrades 24 WebShare Single User Microsoft Internet Explorer provided by Westell Technologies Inc File Edit View Favorites Tools Help 29 0 AA a 4 JB 2 Back Forverd Stop Refresh Home Search Favorites History Print Address 41 http 192 168 0 1 egibin content exe
47. ocol Router Advertisement Solicitation ICMP Echo Request Reply Ping ARP Path MTU Discovery MINIMUM SYSTEM REQUIREMENTS e Westell ADSL Ethernet modem Microsoft Windows 98 Windows ME Windows 2000 or Windows NT 4 0 Microsoft Internet Explorer 4 x or higher or Netscape Navigator 4 x or higher 5 MB of free Hard Drive space 16 MB RAM Ethernet 10Base T network interface card TCP IP Protocol stack installed Multi Port Ethernet 10BaseT Hub optional Crossover Ethernet cable for modem to Ethernet Hub VPI VCI Values provided by your service provider PPPoA PPPoE support provided by your service provider CONFIGURATION e User configurable parameters include Account name and password DHCP Function Enable Disable DHCP Base Address Primary and Secondary DNS server address Password secret used to respond to CHAP PAP challenges True Always On functionality User can configure modem to remember password 030 300166A 51 Product Specifications WESTELL AUTO REDIRECTION DETECTS No PPP session No DSL sync connection No remote access server RAS Authentication failure wrong user ID password 030 300166A 52 WireSpeed ADSL Modem User Guide Product Specifications 4 WireSpeed ADSL Modem WESTELE User Guide APPENDIX MAC AND LINUX SUPPORT The WebShare Installation Utility will not run on Macintosh or Linux computers However computers running Macintosh and Linux operating systems
48. ord As a security measure some ISPs will lock out an account after repeated authentication failures 030 300166A 46 Troubleshooting WireSpeed ADSL Modem User Guide WESTELL Can t Find Server RAS This page appears when the connection is lost On occasion your service provider s equipment may undergo maintenance or experience difficulty If the modem loses an established connection the following page will appear File Edit View Favorites Tools Help Bak gt B A Bsearch Syravorites G Histov Gy Sp QD Address je http www datek com s Go Links Home See Help for details pe PER Connections Installation Status Connections LAN Advanced Disconnect Engineering E About Help Internet Figure 43 RAS Not Available If the modem cannot find the server this page will appear B http www datek com Microsoft Internet Explorer File Edit View Favorites Tools Help ek gt A Bsearch Favorites CHristory Gy D Address J http yjwww datekcom SY 060 in Establishing PP to Engineering ERROR Re e server RAS not responding Home See Help for details be PRP Connections installation Status Comections LAN Advanced By Disconnect Engineering jEdit About Help Figure 44 RAS Not Responding Solutions In either case wait a few minutes and try again If the prob
49. ox 4 Enter the optional information in the Domain box This is only required for some Microsoft NT VPN servers Click OK 5 The Connecting to lt connection name gt window appears and displays the status of the connection process Once the connection is established the window is minimized to the taskbar 030 300166A 40 Advanced Configuration WireSpeed ADSL Modem WESTELE User Guide Disconnecting a VPN Connection Use these steps to close a PPTP tunnel 1 Click the connection icon for the tunnel you wish to close 2 Click Disconnect The VPN connection to your service provider or corporate LAN has been disconnected 030 300166A 41 Advanced Configuration WESTELL WireSpeed ADSL Modem The WebShare About Page The About page provides the model number and version information for WebShare This information is necessary when calling for technical support Sample data shown below your information will vary WebShare Help The Help feature on the WebShare Management Menu is context sensitive Clicking Help will display information about ebShare gle e oso erne plorer pro IDIX Ele Edt View Favorites Tools Help EA es gt 8 Ala u 9 Back Forverd Stop Refresh Home Search Favorites History Mail Print Address ja http 192 168 0 1 cgi bin content exe about z Go Links UA WebShare Single User Software WESTELL About Model Number 90 36R517 01 Serial Number 00SH08687
50. re 41 connection plugged into the DSL jack e Check all modem cable connections e Make sure service provider has activated your DSL account Authentication Failure Incorrect user ID or password ID e Check spelling carefully Figure 42 and password supplied by service e Make sure CAPS LOCK is not provider on e User ID password may be case sensitive Use correct upper and lower case letters Can t Find Server RAS Modem has lost the connection Contact your service provider Figures 43 amp 44 In each situation the Web page displayed informs the user as to the nature of the problem and possible solutions In cases where the user is trying to access a specific URL example outside the local network but has not established a PPP connection the user will be automatically directed to the Home Page that indicates the session is idle When the user makes the connection they will be instantly redirected to the URL that was initially requested Help Screens Help screens are available to describe common problems and solutions To access a help screen click Help in the Westell Menu column at the left of the screen For more information on the Auto Redirection feature see the Troubleshooting section 030 300166A 15 Setting Up Your WebShare Account WESTELL WireSpeed ADSL Modem User Guide CONNECTING TO AN ACCOUNT Verify that the Ready LED of the modem is solid green and at least one P
51. res that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service If you experience trouble with this equipment do not try to repair yourself The equipment can not be repaired in the field and must be returned to the manufacturer Please contact Westell Customer Support 630 375 4500 DO NOT return damaged merchandise to Westell until you have first obtained a Return Material Authorization from Westell For return of material contact your Westell Customer Support representative This equipment can not be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs CANADA CERTIFICATION NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local Telecommunications Company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above
52. rver NOTE Before creating a VPN connection you must have created a PPP account and established a PPP session VPN Requirements To operate the VPN feature of your Westell modem the following requirements must be met e Service Provider Your service provider must provide the following VPI VCI values for PPP service User ID and password If you already have DSL service use your existing user ID and password e Personal Computer Your computer must support Point to Point and Point to Point Tunneling Protocol PPTP Please refer to your original operating system documentation to see if your PC supports these protocols e Operating System Your Westell modem supports VPN on Windows 98 Windows Me Windows 2000 and Windows NT operating systems e TCP IP Prior to establishing PPTP tunnels IP addresses must be properly configured at both ends of the PPTP tunnel This means both your PC and the PPTP server for your corporate LAN e Corporate LAN Check with your corporate IT or LAN group to make sure that such connections are supported You will need the IP address or host name of the corporate LAN server INSTALLING VPN The following sections describe how to install VPN client and create a connection for Windows 98 and later operating systems Installing VPN for Windows 98 Me Use this four step process to install VPN client for Windows 98 or Windows Me Millennium Edition 1 Click Start point to Settings click Control Panel
53. s or just yourself Figure 34 Connection Availability 6 Follow the on screen instructions to finish the wizard 030 300166A 36 Advanced Configuration WireSpeed ADSL Modem User Guide WESTELL When you use your connection by default you will only have the option to type your user name and password Domain Option A corporate LAN connection may prompt remote users for a domain name for full access to features such as corporate e mail and file sharing To add the domain option follow these steps 1 Click your connection icon or click Start point to Settings Network and Dial up Connections and click your connection name 2 The Connect To dialog box opens The name of your connection appears in the title bar 3 Click Properties On the Options tab select the box Include Windows logon domain as shown below LAN Access 2 x General Options Security Networking Sharing Dialing options IV Display progress while connecting IV ptforname and password certificate etc Connect LAN Access 2 x Redialing options Redial attempts 3 jew Time between redial attempts fi minute 7 Idle time before hanging up never 7 User name Biffle123 Password 8 T Save Password F Redial if line is dropped Cancel Properties Help Figure 35 Including Windows Logon Domain 4 Click OK 030 300166A 37 Advanced Configuration f WireSpeed ADSL Modem e
54. s New Installation LAN Advanced About Help all Ea Local intranet Figure 11 WebShare Home Page 2 Under PPP Connections click New The Configure Account window appears This is where you set the account connection parameters 030 300166A 11 Setting Up Your WebShare Account WireSpeed ADSL Modem User Guide WESTELL Configure Account Microsoft Intern Bal x Configure Account Description Account 2 User ID Snape Inef Advanced Delete Save Cancel Figure 12 Configure Account Window The Description is a word or phrase created to identify the account For example the following parameters were obtained from a service provider User ID Password With the following user defined input Account Description Account 2 The Account Description is the name that will appear on the WebShare Home Page under PPP Connections 3 Inthe Description field type the account description you have chosen to call this connection 4 Inthe User ID field type the user ID given to you by your service provider 5 Click Save The new account will now appear in the WebShare PPP Connections window Congratulations You have just configured your first account Connecting to an Account shows how to establish a connection Adding and Configuring Additional WebShare Accounts To configure another PPP account the following information must be obtained from your service provider e User
55. screen see Fig 7 choose option 1 Download WebShare Modem Software and follow the screen instructions Troubleshooting WireSpeed ADSL Modem User Guide WESTELL PRODUCT ASSISTANCE AND GENERAL INQUIRIES Westell Customer Support For technical assistance contact Westell Customer Support 750 North Commons Drive Aurora Illinois 60504 Phone 1 630 375 4500 Fax 1 630 375 4931 Web Address Westell s Web Store Product Return DO NOT return damaged merchandise to Westell until you have first obtained a Return Material Authorization RMA from Westell For return of material contact your Westell Customer Support representative 030 300166A 50 Product Assistance 4 WireSpeed ADSL Modem WESTELE User Guide PRODUCT SPECIFICATIONS ROUTING e Dynamic Host Control Protocol DHCP Automatic or Manual Local Address Assignment e Network Address Translation NAT e DNS Proxy Implementation TRANSPORT AND APPLICATION PROTOCOL SUPPORT e TCP UDP ICMP SMTP NNTP FTP HTTP HTTPS SSL DNS PPTP e Support for PPTP VPN tunnel through NAT router e Bridge PPPoE from PC simultaneously with NAT router PPPoE session TRAFFIC MANAGEMENT PPP over AALS Link Control Protocol CHAP and PAP Authentication IP Control Protocol IPCP RFC 1332 IPCP Configuration Options IP Address Configuration Preliminary and Secondary DNS Address Proxy Patent Pending PPP Echo Request Reply Internet Control Message Prot
56. stics Window Sample values Actual data may vary Self Test This test button starts a testing process that verifies the integrity of all PPP account information Messages e Success All stored information verified correctly e Failure An error was detected in the stored PPP account information The information needs to be re entered ADSL Modem This test button initiates a testing process that verifies management communications with the modem transceiver Messages e In Service The modem is synchronized with the central office Channel Unit and is ready to send receive data e Out of Service The modem transceiver is NOT synchronized with the central office Channel Unit but is functioning properly This may happen if the connector cable is not correctly plugged into the modem or the access jack e Failure The modem transceiver is not functioning properly PPP Connection This test button initiates a testing process that verifies connectivity with the service provider s Remote Access Server RAS Messages e Success The modem has a verified connection with the ISP and is ready to send and receive data e No PPP Connection There is no link between the modem and the central office equipment e Failure A PPP session is active but the modem failed to get a response from the Remote Access Server 030 300166A 25 Advanced Configuration WireSpeed ADSL Modem User Guide WESTELL IP Remote Router This test button i
57. t or Advanced Configuration information is corrupt Remedy Delete the PPP accounts and re enter the account information and the Advanced Configuration information Resetting to Factory Default To return Ethernet characteristics to the factory default follow the WebShare Installation Utilities on page b JOn the Function Selection screen choose Option 3 IP Reset Utilitv for WebShare The following screen appears 030 300166A 48 Troubleshooting 030 300166A 49 WireSpeed ADSL Modem WESTELL User Guide all WebShare IP Default Reset Utility Version 1 2 x ADSL Modem Model No C90 36R566 01 Serial No 00SH09773482 r Current Advanced Configuration IF Address 192 168 0 1 Subnet Mask 255 255 255 0 DNS Primary 192 168 0 2 DNS Secondary 192 168 0 3 DHCF State Enabled DHCP Base Address 192 168 0 10 DHCP End Address 192 168 0 73 Default Reset Figure 46 WebShare IP Default Reset Utility Dialog Box Actual data may vary 1 On the WebShare IP Default Reset Utility dialog box click the Default Reset button to restore the factory default values The following message appears WebShare IP Default Reset Utility YD The IP and DHCP parameters have been reset to defaults Figure 47 IP Default Reset Dialog Box 2 Click OK to return to the default settings A NOTE A To reinstall the WebShare software on the modem follow the WebShare Installation Utilities on page 6 On the Function Selection
58. t the power self test has successfully completed and the unit is synchronized with the ADSL line card It may take up to 70 seconds for the unit to synchronize with the central office ADSL unit See 030 300166A 2 WireSpeed Installation WireSpeed ADSL Modem ial User Guide The Link LED should be solid green indicating that the modem connection has been made See During use a pulsing yellow Activity LED indicates that data is being transmitted and received on the Ethernet interface 8 Proceed to Setting Up Your WebShare Account on page 11 fo configure the software ADSL LINE ON OFF SWITCH POWER ETHERNET CONNECTOR Figure 1 WireSpeed Single User Setup Connections Cable Connectors There are connectors on the side panel of the WireSpeed Figure 3 for Power an ON OFF switch 6 pin RJ 11 DSL LINE connector and 8 pin RJ 45 ETHERNET connector for customer terminal equipment Tables 1 3 list the connector types and pinout designations 10Base T CONNECTOR A ETHERNET Ld LINE A DSL CONNECTOR POWER POWER SWITCH CONNECTOR Figure 2 WireSpeed Modem Connector Panel 030 300166A 3 WireSpeed Installation WireSpeed ADSL Modem User Guide WESTELL Table 1 WireSpeed Connectors LINE 6 pin RJ 11 modular jack POTS DSL is used to connect the telephone jack with ADSL POWER 3 pin mini DIN connector ETHERNET 8 pin RJ 45 jack Connects to PC or 10BaseT hu
59. take effect When WebShare is saving information and issues a Please wait warning wait until the screen returns to an active state before continuing Certain actions especially powering off the modem during such activities may cause configuration data to be lost and cause problems with applications 1 After making a setting change click Save WebShare will prompt you for a restart The following message appears Microsoft Internet Explorer xl Q Your changes will be saved For changes to go into effect WebShare Single User must be restarted Would you like to restart WebShare Single User now Cancel Figure 21 2 Click OK The following screen appears A Rebooting Microsoft Internet Explorer BEE l File Edit View Favorites Tools Help 8 2 2 Aa Ja m ajv 4 Back Forward Stop Refresh Home Search Favorites History Mail Print Address ie http 192 168 0 1 cgi bin content exe7firewl Il Links Best of the Web Channel Guide Customize Links Free HotMail Internet Start jMicrosoft Rebooting WARNING Waiting 20 seconds for ADSL Modem reboot ie Done EN Local intranet Figure 22 3 The restart happens automatically and may take up to twenty seconds A CAUTION A Do not turn the modem off while a restart is in progress or changes will be lost You do not need to turn the modem or your PC off and on 030 300166A 20 Advanc
60. the unit on a wall surface skip this section Installing on Hollow Drywall Surfaces Optional To mount the WireSpeed to a wall 1 Obtain two pan head screws one 8 and one 6 and two 4 8 wall anchors not provided 2 Place the WireSpeed against the wall where it is to be mounted note and mark the upper keyhole slot and screw location 3 Drill a 3 16 hole for the upper anchor and insert the anchor and larger 8 screw until the face of the screw is approximately 3 16 from the wall 4 Test fit the unit on the screw and adjust the screw depth for a sliding fit 5 With a pencil mark the opening in lower mounting tab Remove the unit from the wall 6 Drill a 3 16 hole for the lower anchor and insert anchor Hang the unit on the upper screw 7 Insert the smaller 6 screw through the hole in the lower mounting tab 8 Tighten the lower screw lightly with a screwdriver Do not overtighten User Setup Refer to the wiring diagrams shown in Figure 1 and Figure 3 1 Connect the power supply cord to the power connector on the side of the unit and plug it into the wall power receptacle 2 Connect a standard RJ 11 telephone cable from the LINE connector to the ADSL equipped phone line 3 Connect the straight 10Base T cable included with this package to the ETHERNET connector on the back of the unit to the interface on the computer 4 Turn the power switch ON 5 The Ready LED should be a solid green indicating tha
61. upload v Go ll Links Van WebShare Single User Software WESTELL New Software Installation To install new software Locate the new file by clicking the Browse button Enter the Install Key if necessary Diagnostics Click the Install button to install the new software image to the ADSL Modem Home Installation LAN Advanced File Source l Browse About Install Help Figure 28 Software Installation Window 030 300166A 27 Advanced Configuration WireSpeed ADSL Modem WESTELL 5 User Guide The LAN Advanced Configuration Page Accessing the LAN Advanced Configuration Dialog Box The LAN Advanced Configuration dialog box is accessed by selecting the LAN Advanced menu item from any of the WebShare management windows The LAN Advanced Configuration dialog box displays the local Ethernet characteristics including the IP address subnet mask DNS proxy IP addresses and the state of the DHCP server After making any changes to this data click the Save button to save the new account information You will be prompted for a modem restart Allow 20 seconds for the restart to complete Interrupting the restart process may cause you to lose your setting data See Restarting WebShare on page These parameters are stored and remain in WebShare until changed or until the default values are reset with the IP Reset Utility for WebShare Option 3 on the Function Selection screen See page A CAU

Westell Technologies 030-300166A User's Manual

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