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WACOM Cintiq DTZ-1200W User's Manual

1. 30 Factory presets auto sync and color calibration 30 Power saving si cem ehe eta Vaa O eda bn Er ak 30 On Screen Display OSD settings 31 Adjusting clock and phase VGA only 35 Contents Page 5 Troubleshooting 20 0 e x e x eee eee eee III III III 36 Testing Gintiq 3 2 ie hee ak bee de deg Drm t tet Ba s 36 Testing controls and input tools 38 Testing the ErkpressKeys 38 Testing the Touch Strips 38 Testing Den sues ede Gadd ak peek tte EE ee acted Seen os 39 Display troubleshooting 40 General display problems 40 VGA problems eei Pee ete Y RR A ee 42 Pen tablet troubleshooting 43 General problems 43 Windows specific problems 47 Macintosh specific problems 47 Technical support options 48 Obtaining driver downloads 49 Appendix cre eye I E ee raw al eR RR as 50 Caring for Gintig Jie ees ale ree e Gk don Dg y reete dc 50 Cleaning ree vere ee ee iu ei ae e vd 50 Replacing the pen tip 51 Using a mounting f
2. 60 degrees 5 mm 0 2 in 133 points sec 1 mm 0 04 in approximately 52 mm 2 0 in x 12 mm 0 47 in 1024 levels USB 148 x 112 x 27 mm 5 83 x 4 41 x 1 06 in excluding foot pads 0 3 kg 0 66 Ib DVI or VGA DVI incl DDC CI DDC 2B and other standards USB Proprietary video and USB interface 12VDC 100 to 240 VAC 50 60 Hz 12 VDC 3 3 A GRIP PEN MODEL ZP 501E Pressure sensitivity Eraser tip travel Dimensions L x D Weight Tip types 1024 levels tip and eraser 1 3 mm 0 05 in approximately 175 0 x 15 0 mm 6 89 x 0 59 in 18 g 0 63 oz approximately Standard nib Polyacetal POM black 3 for general multi purpose use Stroke nib spring loaded gray 1 for a brush like feeling Felt nib black 1 provides a higher friction than the other nibs Appendix Page 57 ACCESSORIES Airbrush A true digital airbrush incorporating a pressure sensitive tip and eraser tilt sensitivity and a fingerwheel that provides an additional degree of control over the application of digital paint This tool also includes a programmable side switch 6D Art Pen This pen provides rotation sensing technology with a unique chisel shaped nib that emulates brushes markers and calligraphic pens Simply by rotating the pen a drawn line becomes narrow or broad When the 6D Art Pen is combined with a software application supporting its feature set the pen can produce almost any type of brush effect or
3. INTIQ sows Installation Guide amp Hardware Manual for Cintiq 12WX DTZ 1200W UJacofrm Wacom Cintig 12WX Installation Guide amp Hardware Manual for Cintiq 12WX DTZ 1200W English version 1 0 September 13 2007 Copyright Wacom Co Ltd 2007 All rights reserved No part of this manual may be reproduced except for your express personal use Wacom reserves the right to revise this publication without obligation to provide notification of such changes Wacom does its best to provide current and accurate information in this manual However Wacom reserves the right to change any specifications and product configurations at its discretion without prior notice and without obligation to include such changes in this manual DuoSwitch is a trademark and Cintiq and Wacom are registered trademarks of Wacom Co Ltd Photoshop is either a registered trademark or a trademark of Adobe Systems Incorporated in the United States and or other countries Microsoft Windows and Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Apple the Apple logo and Macintosh are trademarks of Apple Computer Inc registered in the U S and other countries Any additional company and product names mentioned in this documentation may be trademarked and or registered as trademarks Mention of third party products is for informational purposes only and constitutes neither an endorsem
4. e com apple ink framework plist e com apple ink inkpad plist e com apple ink inkpad sketch 3 Go back to SYSTEM PREFERENCES and INK and then enable handwriting recognition 4 Testthe Inkwell function using your Wacom pen display tablet and pen 5 If this procedure does not resolve your problem with Inkwell contact Apple Support for further assistance Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third party software application Troubleshooting Page 47 TECHNICAL SUPPORT OPTIONS If you have a problem with your Cintig pen display first check the nstallation section in this guide to make sure the unit is installed correctly Then review the Troubleshooting procedures If you cannot find the answer in this guide you may find updated information about your problem in the appropriate Read Me file for your platform located on the Wacom Pen Tablet Driver CD You can also check the product FAQs Frequently Asked Questions on the Wacom web site for your region If you have an Internet connection you can download the latest software drivers from the Wacom web site for your region See Obtaining driver downloads on page 49 If you cannot solve the problem and you think your Wacom product is not working properly contact the Wacom support staff for the area where your product was purchased See the Wacom tablet Read Me file located on the Wacom Pen Tablet Driver CD for contact
5. not lined up The display size is not correct Open the OSD menu go to the IMAGE menu and select the AUTO ADJUST option If necessary manually adjust clock and phase and horizontal and vertical position Note that some video cards may not show the display in proper sizing The display ripples or shows a moir pattern The display color is not even Troubleshooting Page 42 Open the OSD menu go to the IMAGE menu and select the AUTO ADJUST option If this does not solve the problem go to the RESET menu and select the FACTORY RESET option to set the display back to the factory default settings Open the OSD menu and as necessary adjust clock and phase PEN TABLET TROUBLESHOOTING If you encounter problems with the Cintiq pen see the following tables Your problem may be described here and you can try the solution offered Be sure you refer to the Cintiq Read Me file for the latest information For additional information visit Wacom s web site at http www wacom com productsupport GENERAL PROBLEMS The computer does not have an available USB port The pen display power LED is off Check if there is an available USB port on a USB hub If not available you will need to add a USB hub or USB card Make sure the pen display power switch is turned on Check that the AC power adapter is plugged into both the pen display converter unit and an active power outlet and that the green light on the power adapter
6. Choose FUNCTIONS Tabs display Took to customize your customizable Functions Grip Pen ExpressKeys settings for the Touch Strips and selected tool pplical coe Pop up Menu All settings Pen Eraser Calibrate Choose GRIP PEN to customize your Tilt Sensitivi i i R itivity Double Click Grip Pen settings a Right Chick Tip Feel Displays a dialog box containing ua ge Tip Double Click Distance information _ c Resets the selected about the tablet Details S tab to its default and tablet nomm Off Large settings software ne including an 2 REESE option to access Click rol Click Default the DIAGNOSTICS dialog box About Options Help Displays advanced options Displays the electronic Software User s Manual Customizing Page 28 CALIBRATING CINTIQ You must calibrate the pen display tablet in order to align the screen cursor with the position of the pen on the display screen This is required to adjust for parallax caused by the display screen cover glass and coating Set Cintig in its working position then follow the procedure below Important When using a VGA connection make sure the Cintiq is properly adjusted before calibrating the tablet See Adjusting clock and phase VGA only on page 35 and Adjusting the display beginning on page 30 In the Wacom Tablet control panel select the Grip Pen from the TooL list and then select the CALIBRATE tab If you are working with multiple displays se
7. Class B amp Subpart C CE VCCI Class B EDID 1 3 C tick MIC BSMI CCC RoHS GOST R Industry Canada Class B a Si TFT active matrix LCD 310 mm 12 1 in diagonal 261 1 x 163 2 mm 10 3 x 6 4 in 16 10 approximately 1280 x 800 pixels WXGA maximum 1024 x 768 pixels XGA 800 x 600 pixels SVGA 640 x 480 pixels VGA and others 60 Hz vertical for WXGA 50 to 75 Hz vertical 30 to 82 kHz horizontal for resolutions less than WXGA 0 204 x 0 204 mm 0 01 x 0 01 in 16 777 216 colors 8 bits per color 1 024 000 25 ms typical rise and fall 180 cd m maximum 600 1 DDC 2B DDC CI and other DVI standards Each Cintiq LCD panel is produced under stringent quality standards Production techniques cannot guarantee an absolutely perfect TFT display Wacom does not allow any pixel to be always white or always black A small number of sub pixels 7 or less can be partially on or partially off this does not mean the display is defective PEN TABLET Reading technology Active area Resolution Accuracy Tilt range all pens Reading height Maximum report rate ExpressKeys stroke Touch Strips Pressure levels Communication interface CONVERTER UNIT Dimensions W x D x H Weight Video input Tablet interface Output Input voltage POWER ADAPTER Input voltage Output voltage Electromagnetic resonance technology 261 1 x 163 2 mm 10 3 x 6 4 in 0 005 mm point 5080 Ipi 0 5 mm 0 02 in average
8. INSTALLATION IMPORTANT You MUST install the Wacom pen tablet driver software for correct pen on screen functionality To install the tablet software Save your work and close all open applications Temporarily disable any virus protection programs Insert the Wacom Pen Tablet Driver CD into your computer s CD ROM drive If the software installer menu does not automatically display double click on the INSTALL icon located on the CD Click on the INSTALL TABLET link and follow the prompts to install the driver software Reactivate your virus protection program After completing the software installation make sure you can use your pen on the Cintiq display to move the screen cursor When you place the pen tip on the display screen the screen cursor should immediately jump to a corresponding position approximately beneath the pen tip Lift the pen tip and place it on the display screen surface in a different location the screen cursor should again jump to the new position This is known as absolute positioning and enables you to position the screen cursor without having to drag your pen across the display screen surface Be sure to check the Read Me file for late breaking news If you have trouble installing Cintiq see the Troubleshooting section beginning on page 36 Notes For Windows Vista driver installation automatically activates the new pen input functions available within Windows Vista and Office 2007 except for Windows V
9. SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU In the event that any of the above limitations are held unenforceable Wacom s liability for any damages to you or any party shall not exceed the purchase price you paid regardless of the form of any claim This Limited Warranty is governed by the laws of the United States of America and the state of Washington This Limited Warranty is valid for and only applies to products purchased and used inside the United States and its territories or possessions and Canada Appendix Page 62 WARRANTY SERVICE IN THE U S A AND CANADA To obtain Warranty service within the U S or Canada contact Wacom Technical Support Phone 1 360 896 9833 Fax 1 360 896 9724 Inquiry form http www wacom com productsupport email cfm E mail support wacom com WARRANTY SERVICE OUTSIDE OF THE U S A AND CANADA For products purchased or used outside of the United States and Canada the warranty period is one 1 year from the date of original retail purchase Upon discovery of a defect in the product except in the Software within the Warranty Period you should contact your local dealer or distributor If an authorized Wacom repair center is not available in your local country you will be responsible for all transportation costs including duties and taxes to and from the Wacom repair center In all other respects the terms of the warranty as set forth above apply to such sales Should you have any qu
10. Singapore 3 Bishan Place CPF Bishan Building 06 08 Singapore 579838 Telephone General 65 6258 8640 Fax 65 6258 8697 INTIQ awx Installation Guide amp Hardware Manual for Cintiq 12WX DTZ 1200W Wacom Co Ltd UE 0387
11. damage to the product Be careful to not let your fingers get caught in the gap of the stand mechanism Working with your Cintiq Page 25 ROTATING THE TABLET When the pen display stand is in the closed position the unit can be rotated As you work position Cintiq by the main body it will move on the rotation pivot ATTACHING THE ACCESSORY FEET If you do not want to use the rotation pivot you can install the optional rubber feet that came with your product at any time Simply remove the adhesive backing and attach each foot in a positioning depression located near each felted foot pad Note Once installed the accessory feet cannot be removed Working with your Cintiq Page 26 CUSTOMIZING After you master the basics of using your Grip Pen on the Cintiq pen display you may want to customize the way the pen or pen display works The Wacom Tablet control panel makes it easy to customize Cintiq and the pen OPENING THE CONTROL PANEL To open the control panel use the Cintiq pen on the pen display tablet Windows Click on the Windows START button and choose ALL PROGRAMS For Windows 2000 choose the PROGRAMS group Then select WACOM TABLET and choose the WACOM TABLET PROPERTIES option Macintosh Open SYSTEM PREFERENCES from either the Dock the Apple menu or from the APPLICATIONS folder Then click on the WACOM TABLET icon After opening the control panel see Customization basics on page 28 LEARNING MORE
12. it causing other electronic devices to malfunction Wacom does not accept any liability for direct or consequential damages For details please refer to your Warranty located at the end of this manual ENVIRONMENT IN CAUTION A CAUTION Temperature and Humidity Operating temperature and humidity 5 to 35 C 20 to 80 RH Storage temperature and humidity 10 to 60 C 20 to 90 RH Do not use or store Cintiq where Temperature changes are severe or exceed specifications e g outdoors or inside a vehicle The pen display the Grip Pen and the converter unit are exposed to direct sunlight or heat from an appliance or are exposed to water or any other kind of liquid Do not use Cintiq in a dusty environment this may damage the unit Precautions Page 2 USAGE A Maas IN CAUTION A CAUTION A CAUTION A CAUTION Only use the converter unit and power adapter that came with Cintiq If a different type of converter or power adapter are used Cintiq will not work properly or may be damaged Using a different type of converter or power adapter also has the potential to result in fire Use of a different converter or power adapter will void your warranty Be sure to use a grounded power source when applying power to Cintiq Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on this may damage the display converter unit or computer video card In thi
13. no pressure applied to approximately 10096 when full pressure is applied e Eor the optional Airbrush move the fingerwheel forward the WHEEL value should decrease to a value of approximately 0 when the fingerwheel is all the way forward Move the fingerwheel backward the WHEEL value should increase to approximately 1000 when the fingerwheel is all the way back Test tilt for the x axis by moving the pen from a vertical position toward the right the X TiLT value should change from approximately 0 to 60 Now move the tool to the left of vertical the X TILT value should change from approximately O to 60 Test the tilt for the y axis by moving the pen from a vertical position toward the bottom of the tablet the Y TILT value should change from approximately 0 to 60 Now move the tool toward the top of the tablet the Y TILT value should change from approximately O to 60 For the optional 6D Art Pen test the rotation feature by placing the pen tip on the display screen surface and slowing rotating the pen on its axis The ROTATION value should change as you rotate the pen When you are done click on the CLOSE button to exit the dialog box Troubleshooting Page 39 DISPLAY TROUBLESHOOTING If you encounter problems with the Cintiq display see the following tables your problem may be described here and you can try the solution offered For more information about color issues see the documentation that came with your operating sy
14. on Verify that the video cable is properly connected Turn off both your computer and the Cintiq pen display and check the video cable for bent or broken connector pins Check also the Cintig integrated cable connector To unplug the Cintiq cable squeeze the connector side clips to release the connector Then properly reconnect the cables and turn on Cintig and your computer An invalid mode message briefly appears on your display screen The input signal frequency is incorrectly set or not compatible with Cintiq Set the refresh rate vertical frequency to 60 Hz or between 50 and 75 Hz if you are using a resolution of less than 1280 x 800 pixels If your video card driver supports adjustment of the horizontal frequency make sure it is set to some value between 30 and 82 kHz On a single display system you will need to connect a different display to change the refresh rate The resolution is set too high 1280 x 800 maximum Set the display properties to detect plug and play displays The image appears multiple times on the display Do not extend the video cable Do not use an input selector switch box When a still image is displayed for a long period of time without refreshing the screen an after image remains for a short period of time Use a screen saver or other power management feature Color quality is inaccurate Open the OSD menu go to the RESET menu and select the FACTORY RESET optio
15. open the OSD main menu Select the IMAGE and CLOCK options Then adjust the clock level so that the pattern of fine vertical stripes displays evenly For details on changing the OSD settings see On Screen Display OSD settings on page 31 Next in the OSD menu select the IMAGE and PHASE options Adjust the phase level so that the adjustment pattern shows clearly After completing these adjustments exit the OSD menu Click on the CANCEL button or press ESC to exit the calibration screen Calibrate Monitor Cintig 12WX LA Calibrate To align the tablet to the LCD display click the Calibrate button and follow the directions in the Calibration dialog box Calibrate Customizing Page 35 TROUBLESHOOTING Most of the time your pen display tablet will work flawlessly But if you are having trouble Wacom recommends you do the following T If the Wacom tablet driver failed to load properly first perform the recommended action in any error message that may appear on your screen If that does not solve the problem continue with the troubleshooting procedures in this chapter If Cintiq does not function properly refer to the troubleshooting sections on the following pages See also Display troubleshooting on page 40 or look in the Pen tablet troubleshooting on page 43 Your problem may be described there and you can try the solution offered Open the Wacom pen display Read Me file f
16. or down buttons to increase or decrease the setting value 238 Press the MENU button to accept your changes Note After changing a setting the OSD menu will automatically close after a few moments of inactivity You can also continue to press MENU in order to back out of the OSD menu All settings are automatically saved when the OSD menu closes If you make changes to the display appearance and cannot return to the original settings go to the RESET menu and select the FACTORY RESET option to return Cintiq to its original factory defaults See the following pages for details about the OSD menu options 155 Customizing Page 32 When you open the On Screen Display the main menu icons are displayed Main Conirol Provides options DISPLAY IMAGE POSITION and COLOR that enable you to fine tune your display settings See below for details goose 2 DISPLAY Brightness gt N Reset Returns the display parameters of the current mode to their factory default settings OSD Control Provides options that enable you to customize the OSD menu See next page Language Allows you to choose the language in which the OSD menu will be displayed DISPLAY menu options are as follows BRIGHTNESS Increases or decreases the image brightness CONTRAST Increases or decreases image contrast Note that changes in contrast may affect color accuracy BACKLIGHT Increases or decrease
17. or pen To clean the display screen use an anti static cloth or a slightly damp cloth When cleaning apply only a light amount of pressure to the display screen and do not make the surface wet Do not use detergent to clean the display screen this may damage the coating on the screen Please note that damage of this kind is not covered by the manufacturer s warranty Appendix Page 50 REPLACING THE PEN TIP The pen tip nib will wear with normal use Excessive pressure will cause the nib to wear sooner When the nib gets too short or develops a sharp edge replace it with one of the extra nibs that came with the pen To remove the old nib To insert a new nib Clasp it with a Wacom nib extractor pair of Slide it straight into the barrel of the pen tweezers needle nosed plier or similar Firmly push the nib until it stops The new nib instrument and pull the old nib straight out of will slide into the correct position the pen N Wanae Prevent children from swallowing the pen tip or side switch The pen tip nib or side switch may accidentally be pulled out if children are biting on them If the pen nib wears and becomes angular it may damage the coating on the Cintiq display screen To avoid this periodic nib replacement is recommended Important When the pen is not in use place it in the pen stand or lay it flat on your desk To maintain the sensitivity of your pen do not store the tool in a container where it will res
18. sure to select the unit for which you are testing in the TABLET INFO column Note When testing your tool buttons if a button is set to POP UP MENU or OPEN RUN that function will occur when the button is pressed In this case you may want to change that button s function before testing TESTING THE EXPRESSKEYS 1 With the DIAGNOSTICS dialog box open observe the TABLET INFO column as you test the ExpressKeys If you have more than one Cintiq unit connected to your system be sure to select the unit you are testing from the TABLET INFO column 2 Testthe ExpressKeys by pressing them one at a time Each time you press a key its number will be displayed next to either the LEFT KEYS or RIGHT KEYS category depending on which keys group you are testing See Using the ExpressKeys on page 22 for details on the button numbers reported When you are done click the CLOSE button to exit the dialog box TESTING THE TOUCH STRIPS 1 With the DIAGNOSTICS dialog box open observe the TABLET INFO column as you test each Touch Strip If you have more than one Cintiq unit connected to your system be sure to select the unit you are testing from the TABLET INFO column 2 Slide your finger up or down along the entire length of the Touch Strip you want to test As you touch and move your finger along the Touch Strip a number will indicate the current finger position for the respective Touch Strip next to LEFT TOUCH STRIP or RIGHT TOUCH STRIP When y
19. your local dealer distributor or technical support using the appropriate number for your region e To purchase parts and accessories in other countries please contact your local dealer or distributor Please note that not all parts and accessories may be available in all regions Appendix Page 59 RADIO AND TELEVISION INTERFERENCE The equipment described in this manual generates uses and can radiate radio frequency energy If it is not installed and used properly that is in strict accordance with Wacom instructions it may cause interference with radio and television reception FEDERAL COMMUNICATIONS COMMISSION FCC NOTICE This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation
20. ABOUT CINTIQ See the electronic Software User s Manual for detailed information on customizing Cintiq To view the manual open the Wacom Tablet Control Panel and click on the HELP button To read the Software User s Manual before installing Cintiq first insert the Wacom Pen Tablet Driver CD into your computer s CD ROM drive When the software menu appears select the USER S MANUAL option You will need Adobe Reader or another pdf viewer to view the manual Customizing Page 27 CUSTOMIZATION BASICS This manual describes only the basics of customizing Cintiq For detailed information see the Cintiq Software User s Manual Open the Wacom Tablet control panel to customize your product When you open the control panel an icon for the Grip Pen is displayed in the TooL list and the appropriate tabs are displayed To customize the pen make changes to the tab controls Experiment with different settings to find what works best for you Any changes you make will take effect immediately but you can always click DEFAULT to return to the factory settings Note Application specific settings are for advanced users This topic is covered in the Software User s Manual The upper portion of the control panel displays icons representing your TABLET TOOLS and the APPLICATIONS with customized tool settings Closes the control panel L e Wacom Tablet Properties Tablet Cintiq 12WX iP E
21. E as unsorted municipal waste according to the Directive 2002 96 EC of the European Parliament and of the Council of 27 January 2003 or the corresponding local laws of the Member States Products for which this is applicable will be marked with the WEEE symbol shown at the beginning of this note unless this is not feasible because of the size or the function of the product Wacom products are subject to the Directive 2002 96 EC and therefore you should always collect them separately and bring them to the appropriate collection point in your community or region Wacom pen display products Cintiq series comply with the European Union RoHS Directive 2002 95 EC RoHS Directive Precautions Page 4 CONTENTS Introduction and overview s e x cece eee eee III 1 Precautions i o9essecs sa evre ad cones needa AE IG E aU PA id 2 Physicallocatloni u ca ce Rhet Rex E bres oe EE REOR 2 Environment leid ua unc PER ER ee RR EE 2 Usage eus e a tas ew eee he du D ades 3 Handling lt oe REPE gR K R RER ER E E ic 3 Your new Cintiq un lgedsee feret rure eR Senda eco 7 Package contents 7 Cintiq pen display components 8 Front VIeW 5 55 sin eap Regi e eter peter dete beds Ried atten et 8 Rear view iid cb seek R R RR Cr RECEN RIORUM RU A RAEE 9 Converter Unit saes ceicuebesYei evel Xu Ea x REA EET p 10 Installation e e aaan a IREEeD mE Each eR e Ro
22. You can determine whether the equipment is causing interference by powering it off If the interference stops it was probably caused by the equipment If the equipment does cause interference to radio or television reception you may be able to correct the interference by using one or more of the following measures e Rotate the television or radio antenna until the interference stops Move the equipment farther away from the television or radio Plug the equipment and computer into an outlet that is on a different circuit from the television or radio If necessary consult your Wacom dealer or an experienced radio television technician for help Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate your authority to operate the product Appendix Page 60 INDUSTRY CANADA CANADA ONLY Industry Canada Class B This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la classe B est conforme a la norme NMB 003 du Canada CE DECLARATION The Cintiq 12WX pen display has been tested and found to comply with the following harmonized European Norms EN 55024 1998 A1 2001 A2 2003 electromagnetic immunity EN 55022 1998 A1 2000 A2 2003 Class B electromagnetic emissions EN 61000 3 2 2000 Class D electromagnetic emissions EN 61000 3 3 1995 A1 2001 electromagnetic emissions The Wacom power adapters have been tested
23. a Pacific English Worldwide Web http www wacom asia com Software updates English China Worldwide Web http www wacom com cn Software updates Simplified Chinese Korea Worldwide Web http Awww wacomdigital co kr Software updates Korean Taiwan Worldwide Web http www wacom com tw Software updates Traditional Chinese Troubleshooting Page 49 APPENDIX CARING FOR CINTIQ Keep the Grip Pen and your Cintiq LCD screen surface clean Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface Regular cleaning will help to prolong the life of your LCD screen surface and pen Keep Cintiq the converter unit and the Grip Pen in a clean dry place and avoid extremes in temperature Room temperature is best Cintig the converter unit and the Grip Pen are not made to come apart Taking apart the product will void your warranty Important Take care to never spill liquids onto the pen display tablet converter unit or pen Be especially careful of getting the display tablet ExpressKeys Touch Strips converter unit or pen buttons tip and eraser wet they contain sensitive electronic parts that will fail if liquids enter them CLEANING To clean the Cintig or converter unit casing or the Grip Pen use a soft damp cloth you can also dampen the cloth using a very mild soap diluted with water Do not use paint thinner benzine alcohol or other solvents to clean the unit casing
24. ails on the available key settings Working with your Cintiq Page 22 USING THE TOUCH STRIPS The customizable Touch Strips can be operated in several different ways Standard operation Slide your finger up or down to zoom scroll or issue the assigned function You can do this with your secondary hand while using your primary hand to work with the Grip Pen By default the Touch Strips enable you to zoom in most graphics applications and to scroll in other applications Each Touch Strip can be set to issue custom keystrokes Tip Photoshop users who frequently change brush sizes may want to assign the and keys to a Touch Strip Sliding your finger up or down the Touch Strip will then change the brush size without the need to reach for the keyboard or access the Photoshop BRUSHES palette Single step operation Press and release your finger on either end of the Touch Strip to zoom scroll or issue the assigned keystroke function one step at a time Press and release for single step operation Press and hold for continuous operation e Continuous operation Press and hold your finger on either end of the Touch Strip to continuously scroll This is useful for scrolling through long documents or web pages See the electronic Software User s Manual for detailed info
25. ally be pulled out if children are biting on them Do not disassemble the Grip Pen This may cause the device to malfunction In this case Wacom shall have no responsibility to repair or replace the product Do not scratch the display screen Avoid placing sharp objects on the display screen surface Avoid intensive shock or vibration to Cintiq the converter unit or the Grip Pen Hitting or dropping Cintiq may damage the display screen or other components Precautions Page 3 A CAUTION A CAUTION A CAUTION A CAUTION A CAUTION A CAUTION A CAUTION Do not put heavy articles on the pen display or push against it with a strong force this may break the stand mechanism or damage the display screen Do not overload the unit when the stand is open or the stand may break When opening or closing the stand hold the stand carefully as you adjust it to prevent injury or damage to the product Be careful to not let your fingers get caught in the moveable gap of the stand mechanism Do not place heavy articles on the Cintiq cabling repeatedly bend the cables sharply or apply heavy stress to the cable connectors this may damage the unit or cabling Do not excessively bend or crimp the cabling If the pen tip becomes sharp or angular it may damage the coating on the display screen Please replace the pen tip if necessary Do not use any organic solvent e g alcohol or even mild detergent to clean the display screen U
26. and CUSTOM options DiRECT displays the colors directly from the video card without any adjustment RED GREEN BLUE After selecting the CUSTOM color option you can independently adjust the RED GREEN and BLUE display colors Note Manual changes made to the color settings will invalidate the Cintiq color profile OSD Control menu options are as follows VERTICAL Adjusts the vertical position of the OSD menu window HORIZONTAL Adjusts the horizontal position of the OSD menu window TRANSPARENCY Changes the opaqueness of the OSD menu background TIME OUT Use this option to set the amount of time the OSD menu will remain displayed with no user input ADJUSTING CLOCK AND PHASE VGA ONLY Some computers and video cards may not allow the auto sync function to fully work when Cintiq is first connected If some portion of text appears blurred open the OSD menu go to the VGA IMAGE menu and select AUTO ADJUST If the image is still blurred adjust the clock and phase manually by following the procedure below For optimal display quality set your video card to Cintiq s native resolution of 1280 x 800 pixels Adjustment pattern for clock and phase In the Wacom Tablet control panel select the CALIBRATE tab If you are working with multiple displays be sure the display corresponding to Cintiq is selected in the MONITOR menu Click on the CALIBRATE button to activate the calibration screen Using the OSD controls
27. and Office 2007 study the documentation that came with your system and Microsoft Office applications Be sure to take advantage of the Windows Vista training tools including the Tablet PC tutorial available from Microsoft You can visit also the Wacom web site at www wacom com vista for additional information on working with your Wacom pen in Windows Vista Appendix Page 54 UNINSTALLING CINTIQ Follow the appropriate procedure below to remove the Wacom tablet software and Cintiq pen display from your system Important When you remove the Wacom tablet software from your system your Wacom tablet will no longer operate with full tablet functionality but will continue to function as a mouse device Windows 1 Click on the Windows START button and open the CONTROL PANEL 2 In the CONTROL PANEL window for e Windows Vista click on UNINSTALL A PROGRAM In the dialog box that appears choose the WACOM TABLET option and click on the UNINSTALL button e Windows XP or XP x64 select ADD OR REMOVE PROGRAMS In the ADD OR REMOVE PROGRAMS window choose WACOM TABLET and click on the REMOVE button e Windows 2000 double click on the ADD REMOVE PROGRAMS icon In the dialog box that appears choose the WACOM TABLET option and click on the ADD REMOVE button 3 Follow the prompts to remove the tablet driver If prompted enter your administrator login name and password 4 When the driver has been removed shut down your system power of
28. and nib removal set ZP 501E PST A034 and FUZ A131 Installation Guide amp Hardware Manual Power supply POW A102 this manual and power cable OO OO Wacom Pen Tablet Driver CD Accessory set of 4 rubber feet contains the driver software PAS A063 Note Images not shown to scale Some package configurations may include additional CDs or DVDs containing application software To install these applications review the instructions that came with those CDs or DVDs Retain the package box for use when storing or shipping Cintiq Your new Cintiq Page 7 CINTIQ PEN DISPLAY COMPONENTS Your product has many features and components with which you will want to become familiar FRONT VIEW The display and tablet sensor function as an integrated output and input device The display supports resolutions up to 1280 x 800 pixels at 16 777 216 colors The tablet sensor reports pen coordinates pressure tilt switch eraser and other information Status LED Lights blue when the pen is in the active area of the pen display tablet and the pen tip eraser or side switch are pressed The USB cable must be plugged into an active USB port and a video signal must be present before the LED will light Power LED Lights blue when power has been Integrated display and tablet supplied to Cintiq and a video signal is present Glows orange when no video signal is detected by Cintiq e g Your computer is turned off starting u
29. ar to the tablet screen See the a electronic Software User s Manual for information on fine tuning the double click area Dragging Select an object then slide the pen tip across the display screen to move the object Working with your Cintiq Page 19 Using the side switch The pen is equipped with a DuoSwitch This switch has two programmable functions that can be selected by rocking the switch in either direction You can use the DuoSwitch whenever the pen tip is within 5 mm 0 2 inch of the tablet surface you do not need to touch the pen tip to the tablet in order to use the switch By default the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK Drawing with pressure sensitivity The pen responds to the nuance and inflection of your hand movements enabling you to create natural looking pen and brush strokes within applications that support this feature To draw with pressure select a pressure sensitive tool from your application s tool palette As you draw on the screen surface use various amounts of downward pressure on the tip of the pen Press lightly for thin lines or softer color Press harder for thick lines or dense color Drawing with tilt The pen display tablet recognizes when you tilt the pen from vertical to incline positions In supporting applications tilt can be used to control line shape and thickness Erasing In supporting applications the pen s eraser works like the eraser on a
30. box appears telling you that either the driver failed to load or the tablet preferences have not yet been created The pen display tablet was not detected at startup Make sure the USB interface cable is securely connected to the converter unit and to an active USB port on your computer Make sure also that Cintiq s power light is on and is glowing blue If your pen display tablet is plugged into a USB hub make sure the hub is connected and active If this does not correct the problem see Troubleshooting on page 36 From the Go menu select the UTILITIES folder and launch the SYSTEM PROFILER Select USB from the HARDWARE section of the CONTENTS list A Wacom USB pen display tablet model should be listed If a pen display tablet model is not listed check the pen display s USB cable connection or try plugging the pen display into a different USB port If this does not help contact Wacom for Technical Support See Technical support options on page 48 Inkwell does not work correctly with Cintiq There may be a problem with the Inkwell preferences Remove the damaged preference files as follows They will be recreated when you enable handwriting recognition 1 From the Apple menu choose SYSTEM PREFERENCES From the System Preferences menu choose SHOW ALL and select INK Then turn off handwriting recognition 2 From the Go menu choose your HOME Open the LIBRARY and PREFERENCES folders Then remove the following preferences
31. bulletins or similar material used in connection with the sale of the product shall not be construed as an express warranty that the product will conform or comply with your requirements EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON THIS PRODUCT NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM ITS DEALERS DISTRIBUTORS AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF WACOM S EXPRESS WARRANTY SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION PRODUCTION OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES
32. by their manufacturers and found to comply with the following harmonized European Norms EN 55024 1998 A1 2001 electromagnetic immunity EN 55022 1998 A1 2000 Class B electromagnetic emissions EN 61000 3 2 2000 Class D electromagnetic emissions EN 61000 3 3 1995 A1 2001 electromagnetic emissions EN 60950 2000 safety Based on the results of these tests Wacom declares that the above mentioned device conforms to the European Council Directive 89 336 EEC and their amendment Directive 93 68 EEC and indicates this conformity by the CE sign on each device The device must be installed and operated always in strict accordance with the instructions given in this manual Any changes or modifications to this product that were not specifically authorized by Wacom will invalidate this declaration Appendix Page 61 WARRANTY WORLDWIDE EXCEPT FOR EUROPE AFRICA AND MIDDLE EAST LIMITED WARRANTY Wacom warrants the product to the original consumer purchaser except for the Software and consumable items such as the pen nibs to be free from defects in materials and workmanship under normal use and service for a period of two 2 years from the date of original retail purchase as evidenced by a copy of the receipt and registration with Wacom within 30 days of purchase The Software is licensed as is Wacom makes no warranty with respect to its quality or performance Wacom cannot guarantee you uninterrupted servi
33. ce or the correction of any errors Upon discovery of a defect in the product except in the Software within the Warranty Period you should contact Wacom Technical Support via telephone email or fax to obtain an RMA Return Merchandise Authorization number and instructions for shipping the product to a service location designated by Wacom You should send the product shipping charges prepaid to the designated service location accompanied by the return authorization number your name address and telephone number proof of purchase date and a description of the defect Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom Wacom s sole obligation and entire liability under this warranty shall be at Wacom s option either the repair or replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period provided however that you are responsible for i the cost of transportation of the product to the designated service location and ii any loss or damage to the product resulting from such transportation Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from accident abuse misuse negligence or unauthorized modification or repair or if it has been handled or stored other than in accordance with Wacom s storage instructions Any descriptions drawings specifications samples models
34. ck the display stand from the closed position Important Always store the pen display on a stable surface or in its original packing carton when not in use Do not bend or crimp the cable Your new Cintiq Page 9 CONVERTER UNIT The converter unit provides an interface for all video and data signals passing between the Cintiq pen display and your computer The unit also routes input power from the supply adapter to your pen display Power plug For power input connection to the power supply adapter USB A connector For USB connection to your computer DVI I video connector E2 Accepts an incoming DVI or VGA video signal from your computer On Screen Display OSD controls t OGOGO Use these controls to adjust the display settings See Adjusting the display on page 30 Pen display tablet cable connector Connects to the pen display s integrated cable DVI VGA digital analog switch Set this switch for the video connection you will be using For DVI move switch left toward the connector For VGA move switch right Your new Cintiq Page 10 INSTALLATION SYSTEM REQUIREMENTS Before installing Cintiq be sure your computer meets the following minimum system requirements s PC Windows Vista Vista x64 XP XP x64 or 2000 DVI or VGA video connector available USB port and CD ROM drive Maci
35. ct the display for Cintiq 2 Click the ADVANCED settings button Select the MONITOR tab and click the PROPERTIES button 4 Select the DRIVER tab and click the UPDATE DRIVER button An update driver dialog or Wizard will appear 5 Insert the Wacom Pen Tablet Driver CD If the Wacom Tablet installation menu displays close it Windows Vista e Select the option BROWSE MY COMPUTER FOR DRIVER SOFTWARE e Enter the drive letter for the Wacom Pen Tablet Driver CD and click NEXT e After the installation is complete close any open control panel windows Windows XP e The Wizard will ask if Windows can search for software Choose NO NOT THIS TIME and click NEXT Select the option INSTALL FROM A LIST OR SPECIFIC LOCATION ADVANCED and click NEXT e Select the option DON T SEARCH WILL CHOOSE THE DRIVER TO INSTALL and click NEXT e Select the Cintiq pen display option and then click the HAVE Disk button Enter the letter of your CD ROM drive e g EX and click OK e Follow the prompts to continue If the HARDWARE INSTALLATION dialog box displays click CONTINUE ANYWAY to accept the driver After the installation is complete click the FINISH button and close any open control panel windows Windows 2000 e Follow the prompts selecting the default options e Ifa signing warning dialog box displays click YES to accept the driver After the installation is complete click the FINISH button to close the Wizard and
36. d on The power LED will light blue when the proper video signal is received and orange if there is no video signal or if the computer is in a power saving mode e Verify that the Cintiq converter unit is properly connected to an active DVI I DVI D or VGA connector and that the DVI VGA switch on the converter unit is set to the correct video setting e Check that your video card has been properly installed and is functional If you have another display that is compatible with your video card you can connect that display to the card in order to verify that the video card is operating correctly 3 Verify that the tablet and Grip Pen are working Press the pen tip against the display and verify that the status LED lights blue e If the LED does not light verify that Cintiq s USB cable is properly connected between the converter unit and an active USB port If the cable is plugged into a USB hub try plugging it directly into the USB port on your computer e Be sure that the USB port to which you are connecting has not been disabled It may be necessary to check your system BIOS setting to verify that you have connected Cintiq to an active USB port e The status LED will light blue when Cintiq is registered as a USB device and the pen tip is pressed against the display 4 Check the pen If you cannot make a selection on the display screen with the pen e Test the pen by pressing the pen tip or the eraser against the surface of the pen d
37. delete the COM WACOM WACOMTABLET PREFS file Log out then log back in When the tablet driver loads it will create a new preferences file with the factory defaults For multiple users delete all tablet preferences by first opening the main APPLICATIONS folder Then open the WACOM TABLET folder and run the REMOVE WACOM TABLET utility When the utility starts click on the REMOVE ALL PREFERENCE FILES button The tablet driver will be restarted creating new preferences files with the factory defaults Recalibrate the tablet Note Do not manually remove the WACOM TABLET PREFPANE file from the main LIBRARY PREFERENCEPANES folder This file is only to be removed when uninstalling the tablet software driver and then only when using the REMOVE WACOM TABLET utility The screen cursor moves erratically or jumps around on the display screen when another tablet is connected to your computer Troubleshooting Page 46 The tablet portion of Cintiq emits electromagnetic waves at a certain frequency If another tablet is too closely placed to Cintiq it may interfere with screen cursor positioning If this occurs move the tablet further away from Cintiq WINDOWS SPECIFIC PROBLEMS After changing right and left handed settings in the computer s mouse control panel the pen tip no longer functions properly Restart Windows for your Wacom tool settings to be correctly recognized MACINTOSH SPECIFIC PROBLEMS At startup a dialog
38. e function is available for use with multiple display systems This enables you to toggle the screen cursor between the Cintiq pen display and your other displays For more information see Using the ExpressKeys on page 22 There are two primary steps to the installation process e Step 1 display installation Step 2 pen tablet installation Follow ALL installation instructions carefully Installation Page 11 STEP 1 DISPLAY INSTALLATION In this step Cintiq is installed as a display on your system Important Do not connect the USB data cable until instructed to do so e Turn off your computer Caution Never connect or disconnect the video or power cables while your computer or Cintiq are powered on this can damage the display or video card e If your computer has only one video connector you will need to unplug your previous display Determine if your computer has a digital DVI or analog VGA connector and set the DVI VGA switch located on the converter unit for the video connection you are using See A in the connection diagram on page 13 e Making sure to tighten the thumbscrews on the connectors follow the instructions below for your video connector See B For DVI operation connect the Cintiq video cable between the DVI I connector located on the converter unit and the DVI D or DVI I connector on your video DVI I connector card Be sure to connect the DVI I end of the cable to the converter box and
39. ection buttons Use the up or down buttons to toggle between menu options and to increase or decrease the value of a selected setting See the following pages for a detailed description of working with the OSD menu Note All settings are automatically saved when the OSD menu closes and will be used the next time the unit receives a similar video signal This is applicable to all display modes If you make changes to the display appearance and cannot return to the original settings go to the RESET menu and select the FACTORY RESET option to return Cintiq to its original factory defaults Customizing Page 31 The basic process for working with the OSD is as follows Press the MENU button to open the OSD main menu Press the up or down buttons to toggle between the main menu icons Then press the ENTER button to choose the The Main Control icon displays a DVI or VGA identifier highlighted icon depending on which video interface is currently in use the highlighted option Note that some options such as POSITION are not m iu za available when in DVI POSITION mode Press the up or down buttons to toggle between menu options Press the ENTER button to choose e Press the up or down buttons to select a setting for adjustment Press the ENTER button to choose the highlighted setting Note that some settings may not be available when Sone VGA E POSITION in DVI mode Use the up
40. ence is enhanced by powerful note taking handwriting recognition fast navigation and other digital inking options designed to give you quick intuitive results with the Wacom pen e Note taking Use your Wacom pen to jot notes and capture quick sketches in Windows Journal Journal simulates a physical notebook but with the advantages of digital note taking you can choose from a variety of pen marker and highlighter tools plus an eraser that is easily activated by the eraser end of your Wacom pen Journal also includes a powerful search engine that can even locate your handwritten content Handwriting recognition Because Windows Vista includes powerful handwriting recognition capabilities you can use your Wacom pen to quickly enter handwritten information anywhere the computer accepts typed input You can convert your handwritten content to typed text at any time e Gestures Use your Wacom pen to make simple gestural movements on the tablet to trigger customizable actions for navigation editing and other functions To customize your gestures select the FLICKS tab in the PEN AND INPUT DEVICES control panel Digital Ink in Microsoft Office 2007 Use your Wacom pen to full advantage with the enhanced digital mark up and inking tools available in Microsoft Office 2007 applications running on Windows Vista Found on the REVIEW tab within applicable applications these tools provide a consistent set of inking options For quick access y
41. ent nor a recommendation Wacom assumes no responsibility with regard to the performance or use of these products ExpressKey is a registered trademark of Ginsan Industries Inc and is used with permission INTRODUCTION AND OVERVIEW The Wacom Cintig 12WX pen display combines the benefits of a Liquid Crystal Display LCD with the control comfort and productivity of Wacom s cordless battery free pen technology This gives you a direct pen on screen interface for your computer Cintiq s basic components include a Wacom pen tablet internally mounted behind a 12 1 wide format TFT color display and Wacom s Grip Pen Cintiq comes with an integrated display stand enabling you to use the pen display flat on your desk or at a 25 degree incline Your pen display also includes a rotation pivot enabling you to rotate the display as you work This manual describes how to install and use your Cintiq pen display The computer treats the Cintiq pen display as two separate devices the display and the pen tablet Therefore the installation process is completed in two stages e First install the Cintiq as a display e Then install the Cintiq as a pen tablet Both stages require hardware and software installations and adjustments Please follow all instructions carefully IMPORTANT You MUST install the Wacom pen tablet driver software for correct pen on screen functionality To learn about using the Wacom Tablet control panel to customi
42. estions about this Agreement or if you desire to contact Wacom for any reason please contact in writing In North and South America contact Wacom Technology Corporation 1311 SE Cardinal Court Vancouver Washington 98683 U S A Appendix Page 63 This page intentionally left blank Appendix Page 64 Wacom Technology Corporation 1311 SE Cardinal Court Vancouver WA 98683 U S A Telephone General 1 360 896 9833 Fax 1 360 896 9724 Wacom Co Ltd 2 510 1 Toyonodai Otone Machi Kitasaitama Gun Saitama 349 1148 Japan Internet http tablet wacom co jp Wacom China Corporation 1108 Block One Kuntai International Bldg 12 Chao Wai Street Chao Yang District Beijing China 100020 Telephone General 86 10 5879 0880 Fax 86 10 5879 0102 Wacom Australia Pty Ltd Level 5 18 Orion Rd Lane Cove West NSW 2066 Australia Telephone General 61 2 9422 6700 Fax 61 2 9420 2272 Wacom Europe GmbH Europark Fichtenhain A9 47807 Krefeld Germany Telephone General 49 0 2151 3614 0 Fax 49 0 2151 3614 111 Wacom Co Ltd Asia Pacific Office Harmony Tower 18F 1 32 2 Hon Cho Nakano Ku Tokyo 164 0012 Japan Telephone General 81 3 5309 1513 Fax 81 3 5309 1514 Wacom Digital Solutions Co Ltd Gangnam Telepia B D 9th Fl 662 18 Yeoksam dong Gangnam gu Seoul 135 080 Korea Telephone General 82 2 557 3894 Fax 82 2 557 3895 Wacom Singapore Pte Ltd
43. f your computer and turn off Cintiq When your computer and Cintiq are off disconnect Cintiq from your computer Macintosh 1 From the Go menu choose APPLICATIONS and open the WACOM TABLET folder 2 Double click on the REMOVE WACOM TABLET icon and select the REMOVE TABLET SOFTWARE button Enter your administrator login name and password 3 After the removal is completed click OK 4 Shut down your computer and turn off Cintig When your computer and Cintiq are off disconnect Cintiq from your computer Appendix Page 55 PRODUCT SPECIFICATIONS CINTIQ 12WX MODEL DTZ 1200W GENERAL SPECIFICATIONS Dimensions W x D x H Weight Input voltage Power consumption Operating temperature and humidity Storage temperature and humidity Certification and compliance DISPLAY Display Screen size Aspect ratio Supported resolutions Synchronization range Pixel pitch Color depth Pixels Response time refresh rate Brightness Contrast ratio Plug and Play LCD quality Appendix Page 56 405 x 270 x 17 mm 15 96 x 10 64 x 0 67 in excluding rotation pivot 2 0 kg 4 4 Ib 12 VDC 29W or less in normal operation mode 2 W or less in suspend or standby modes 1 W or less in off mode 5 to 35 C 20 to 80 RH non condensing 10 to 60 C 20 to 90 RH non condensing maximum storage humidity is 38 at a temperature of 60 C and maximum storage temperature is 42 C at a humidity of 90 FCC Part 15
44. g the following modifier functions Button 1 CTRL modifier key for Windows COMMAND Apple key for Macintosh Button 2 SHIFT modifier key Button 3 ALT modifier key for Windows OPTION modifier key for Macintosh Button 4 PAN SCROLL function Button 5 DISPLAY TOGGLE Available only on multiple display systems S B EN The ExpressKeys are chordable For example pressing keys 1 and 3 together simulates CTRL ALT in Windows Or COMMAND OPTION on Macintosh systems Tips On multiple display systems only set an ExpressKey or pen switch to DISPLAY TOGGLE You can then press that button to toggle the screen cursor between Cintig and your other displays Press button 4 on your pen display tablet to use the pen to pan move the image within the active application window In Photoshop and many other graphics applications the ALT CTRL and SHIFT modifier keys modify a tool or switch to a complementary tool while the modifier key is pressed Set a pair of keys to commonly used keystrokes such as and to decrease and increase your brush size in Photoshop Set a key to a commonly used keyboard shortcut or to open files or start an application If you prefer not to or cannot use the side switches on your Grip Pen then set a key to right or double click See the electronic Software User s Manual for det
45. information When you call you should be at your computer with the following information available This manual Pen display tablet serial number See the label on the back of the unit Driver version number See the Wacom Pen Tablet Driver CD or click on the Wacom Tablet control panel ABOUT button The make and model of your computer and operating system version number The make model and connection type of your video card A list of peripheral devices attached to your computer The software application and version you were using when the problem occurred The exact wording of any error message that appeared on your screen What happened and what you were doing when the problem occurred How you tried to solve the problem Troubleshooting Page 48 OBTAINING DRIVER DOWNLOADS Wacom periodically updates the pen tablet software driver to maintain compatibility with new products If you are having a compatibility problem between your Cintig pen display and a new hardware or software product it may be helpful to download a new Wacom tablet software driver when available from the Internet USA Canada Central and South America Worldwide Web http Awww wacom com productsupport Driver downloads Europe Middle East and Africa Worldwide Web http www wacom eu Software updates Anonymous FTP Site ftp ftp wacom eu pub Software updates Japan Worldwide Web http tablet wacom co jp Software updates Japanese Asi
46. is on Check also that the pen display cable is properly connected to the converter unit To unplug the Cintiq cable squeeze the connector side clips to release the connector Use only the power adapter that came with the pen display other adapters may damage your product The pen works only in mouse mode and does not draw with pressure sensitivity The tablet driver software was not installed or did not load properly Make sure the tablet driver software is installed and functioning Install the pen tablet driver software in accordance with the instructions found in the nstallation section of this manual The pen does not draw with pressure sensitivity Some applications require that you turn on the pressure capabilities within the application or selected tool before the pen will respond as a pressure sensitive tool Clicking is difficult Open the Wacom Tablet control panel and go to the PEN tab Try using a lighter TIP FEEL The pen selects everything or will not stop drawing Open the Wacom Tablet control panel and go to the PEN tab Move the TIP FEEL slider toward FIRM or select the DETAILS button and increase the CLICK THRESHOLD setting If this does not help see Testing Cintiq on page 36 Troubleshooting Page 43 Double clicking is difficult Be sure you are quickly tapping the display screen twice in the same place on the pen display tablet s active area Wacom recommends using the side s
47. isplay tablet The status LED should light blue e Now without applying pressure to the pen tip but keeping the pen within 5 mm 0 2 inch of the pen display tablet surface press the side switch The status LED should again light blue e If the status LED does not light blue for these tests be sure you are using the correct pen that came with Cintiq e See Testing controls and input tools on page 38 and Testing a pen on page 39 for more information If you are still having problems you may have a defective pen or pen display tablet Troubleshooting Page 37 TESTING CONTROLS AND INPUT TOOLS If the Grip Pen or the Cintiq ExpressKeys or Touch Strips do not work as you expect it is a good idea to first check the assigned functions or reset them to their default conditions A quick way to reset a pen to its default settings is to remove it from the TOOL list by clicking on the list s button After the pen has been removed place it back onto the display screen surface and the pen will be re added to the TOOL list with its default settings Open the Wacom Tablet control panel and click on the ABOUT button In the dialog box that appears click on the DIAGNOSE button to open the DiAGNOSTICS dialog box The DIAGNOSTICS dialog box displays dynamic information about the Cintiq pen display tablet and pen This information is used when testing Cintiq and your input tool s If more than one Cintiq unit is connected to your system be
48. ista Home Basic For Windows Vista XP and Macintosh OS X user specific preferences are supported After logging in each user can customize their personal settings in the Wacom Tablet control panel Switching to another user will automatically load the settings for that user To uninstall the tablet driver see Uninstalling Cintiq on page 55 Next adjust the pen display tablet calibration to precisely align the screen cursor to pen tip relationship See Calibrating Cintiq on page 29 Installation Page 17 WORKING WITH YOUR CINTIQ USING THE GRIP PEN The pen is cordless battery free and sensitive to the tilt and pressure you exert upon it Hold the Grip Pen as you would a normal pen or pencil As you work you can rest your hand lightly on the Cintiq display screen just as if it were a drawing board or sheet of paper You can tilt the pen in any way that feels most comfortable for drawing DuoSwitch side switch Make sure the programmable switch is in a convenient location where you can toggle it with your thumb or forefinger but not accidentally press it while drawing You can use the switch whenever the pen tip is within 5 mm 0 2 inch of the tablet surface you do not need to touch the pen tip to the tablet Toggle the switch in either direction to activate the button functions By default the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK INI Pen tip replaceable nib The pen is ac
49. ixture 52 Pen and digital ink capabilities in Windows Vista 53 About the Windows Vista Tablet PC Input Panel 54 Uninstalling Cintiq ui WAA III 55 Product specifications 56 Cintiq 12WX model DTZ 1200W general specifications 56 Display sve aerate iat Se ee REPE be e EE ES 56 Pen tablet 1 oos LARA M RENE E ERA SS 57 Converter Unibet oiseau AT 68 9 IE eps med eri 57 Power adapter cose Rime WEE ERIS 57 Grip Pen model ZP 501E 57 Accessories Lud cei oe Bes Peele A ie E ESTEE 58 Ordering parts and accessories 59 Radio and television interference 60 Federal Communications Commission FCC notice 60 Industry Canada Canada only 61 GE declaration Lec RUE RE EM Y ve eet 61 Warranty Worldwide Except for Europe Africa and Middle East 62 Contents Page 6 YOUR NEW CINTIQ PACKAGE CONTENTS Carefully unpack all items and place them on a desktop or stable work surface Verify that your package contents are complete Converter unit Cintiq 12WX model DTZ 1200W pen VGA to DVI I cable PLB 03 display with attached cable STJ A259 ab DVI D to DVI I cable ase lio STJ A260 Grip Pen with replacement nibs pen stand
50. lect the MONITOR option corresponding to the Cintiq display Only displays that are set to one of the resolutions supported by Cintiq will appear in the list Click on the CALIBRATE button to activate the calibration screen Hold the pen and position your head as you normally do when working with the tablet Use the pen tip to click on the center of the crosshairs in the upper left corner Then click on the center of the crosshairs that are displayed in the lower right corner Test the alignment by positioning the pen at a few different points on the display Click OK to accept the calibration Click TRY AGAIN to recalibrate Be sure to read the directions in the calibration screen for detailed instructions and additional options The calibration setting applies to all applications Note If more than one pen display tablet is installed on your system be sure to select the Cintiq unit you are working with from the control panel s TABLET list Calibrate Monitor Cintig 12WX Zz Calibrate To align the tablet to the LCD display click the Calibrate button and follow the directions in the Calibration dialog box Calibrate Crosshairs Test the alignment and chek OK to accepti or Try Again to change further Press Esc to cancel Adjustment pattern for clock and phase For details see Adjusting clock and phase VGA only on page 35 Tip If you prefer to see the screen cursor sligh
51. made using the OSD controls Color calibration Changing the color color temperature contrast brightness or backlight from their default settings will invalidate the ICC color profile that was included on the driver CD POWER SAVING Cintiq conforms to VESA and ENERGY STAR power saving guidelines When using Cintiq with a Display Power Management Signaling DPMS compliant computer or video card the display will automatically comply with the below power saving parameters When these power saving functions are in effect the screen display is darker than usual Computer mode H sync V sync Video Power consumption Power lamp Power ON Yes Yes Active 50W Blue Standby mode No Yes Blanked 2W Orange blue Suspend mode Yes No Blanked 2W Orange blue OFF Mode No No Blanked 1W Orange Depending on the specifications and settings of your computer and video card the power light may only change to orange when in standby and suspend modes Customizing Page 30 ON SCREEN DISPLAY OSD SETTINGS The Cintiq OSD function enables you to adjust and optimize a variety of display settings at the touch of a button Make adjustments using the OSD controls located on the converter unit 1 MENU button Press to open the OSD menu and to accept changes you make to the OSD settings ENTER button Press to choose the highlighted Rh ERU menu option mew left down right up 2 Sel
52. marker stroke Classic Pen This pressure sensitive pen has the same feature set as the Cintiq Grip Pen but with a slimmer profile that does not include a rubberized grip Replacement nibs Standard nibs polyacetal white for Grip Pen model ZP 501E Airbrush model ZP 400E or Classic Pen model ZP 300E Stroke nib gray for Grip Pen Airbrush or Classic Pen Stroke nibs are spring loaded providing additional tactile feedback when you are working with the Grip Pen or Airbrush They are installed in the same manner as a standard pen nib Felt nib for Grip Pen model ZP 501E Airbrush model ZP 400E or Classic Pen model ZP 300E Standard nib for Art Pen model ZP 600 Felt nibs for Art Pen model ZP 600 Pen stand for Grip Pen and Art Pen Pen tether Appendix Page 58 ZP 400E ZP 600 ZP 300E P PSI A007 qty 5 PSI A042 qty 5 PSI A043 qty 5 PSI A052 qty 5 PSI A051 qty 5 PST A034 FUZ A108 ORDERING PARTS AND ACCESSORIES To purchase parts and accessories refer to the Cintiq Read Me file and see who to call for your region You can also do the following To purchase parts and accessories in the USA or Canada call 1 888 884 1870 toll free or visit Wacom s web site at http www wacomdirect com USA only e To purchase parts and accessories in Europe call 49 0 180 500 03 75 or send an email to spareparts wacom eu Or visit www wacom eu solutionstore You can also contact
53. n Be sure the Cintiq color profile has been installed and is selected as the profile for use with your operating system and applications Any changes to the contrast setting should be made in small increments as changes in contrast may affect color accuracy The color white does not display as white Be sure the Cintiq color profile has been installed and is selected as the profile for use with your operating system and applications Verify also that the display is operating at the factory default settings If that is not sufficient then adjust color as necessary For details on color management see your operating system and application documentation Verify that the video cable is fully connected Troubleshooting Page 41 VGA PROBLEMS The display ripples or flickers Open the OSD menu go to the IMAGE menu and select the AUTO ADJUST option If necessary manually adjust the clock and phase settings Verify that the display adapter or video card matches the specifications for Cintiq Adjust the refresh rate in the Display Properties control panel The display is not clear Text or other portions of the screen appear blurred Set the display resolution of your video card to 1280 x 800 Turn off the Cintiq then turn it back on Open the OSD menu go to the IMAGE menu and select the AUTO ADJUST option If necessary manually adjust the brightness clock and phase settings The display and LCD panel are
54. ntosh OS X v10 3 9 or greater DVI or VGA video connector available USB port and CD ROM drive ADC connectors require an ADC to DVI D adapter not included Cintiq supports both digital DVI and analog VGA video signals If updating your video card complete the video card hardware and software installation before connecting Cintiq If you have another display that is compatible with your video card you can connect that display to the card in order to verify the video card is operating correctly Using the VGA to DVI I cable you can connect Cintiq to a VGA video card However connecting Cintiq to a DVI video card generally results in optimum performance Notes Cintiq can be used alone or with another display such as a CRT monitor or LCD projector To use Cintiq with another display you will need two video cards or a video card with dual output Depending on the capabilities of your video card and operating system you may be able to set up Cintiq as a mirrored extended or independent display See your video card documentation for more information on its capabilities When working with more than one display Cintig will map to the displays based upon how your system is configured By default if you are in mirror mode the pen tablet will map to the entire space on each display See your hardware and operating system documentation for details on configuring your computer and operating system for use with multiple displays A display toggl
55. or late breaking information If you are having a compatibility conflict between Cintiq and a new hardware or software product see Obtaining driver downloads on page 49 for information on downloading an updated software driver Wacom periodically updates the software driver to maintain compatibility with new products Check the FAQs Frequently Asked Questions on the Wacom web site for your region If you have tried the suggestions in this manual and still cannot resolve the problem then contact Wacom for Technical Support See the Read Me file for information on where to obtain support for your region TESTING CINTIQ 1 If the Cintiq power LED does not light check the following First verify that the green light on the power adapter is on If the light is not on check that the power cable is properly connected to the power adapter and to an active AC outlet e Check that the power adapter cable is securely connected to the Cintiq converter unit e Check also that the Cintiq integrated cable is properly connected to the converter unit and that the Cintig power switch is turned on To unplug the cable squeeze the connector side clips to release the connector The Cintiq power LED will glow orange or blue whenever Cintiq is on Important Use only the AC adapter that came with your pen display Other adapters may damage your product Troubleshooting Page 36 2 If there is no display Make sure that your computer is turne
56. ou are done click the CLOSE button to exit the dialog box Troubleshooting Page 38 TESTING A PEN T While observing the POINTING DEVICE INFO column bring your pen within 5 mm 0 2 inch of the display screen A value for PROXIMITY the DEVICE NAME DEVICE TYPE and a DEVICE S N serial number should be displayed If you have more than one Cintiq unit connected to your system be sure to select the unit for which you are testing a pen in the TABLET INFO column Move your tool along the tablet surface The X and Y DATA values should change to reflect the tool position Test your pen switches The Cintig status LED should light blue each time you click with the tool tip press the side switch or press the tool s eraser to the display screen e Press on the display screen surface with the tool tip the SWITCHES state and PRESSURE value should change PRESSURE should change from approximately 096 with no pressure applied to approximately 10096 when full pressure is applied Next press the side switch without pressing the tip to the tablet the SWITCHES state should change For the Grip Pen do this for both positions of the DuoSwitch Pen Tip 1 DuoSwitch lower position 2 DuoSwitch upper position 3 Eraser 1 Airbrush Tip 1 Side Switch 2 Eraser 1 Press the tool s eraser to the display screen the SWITCHES state and PRESSURE value should change PRESSURE should change from approximately 096 with
57. ou can add specific inking tools to the Quick Access Toolbar located at the top of each application Note that the following workarounds in the pen tablet driver improve drawing performance in Vista e The Vista Pen Flicks and press and hold to right click features are disabled in graphics applications using the Wintab API There is no pressure sensitivity in Journal and other Vista Ink features when both the Flicks and press and hold to right click features are disabled in the Vista PEN AND INPUT DEVICES control panel Appendix Page 53 ABOUT THE WINDOWS VISTA TABLET PC INPUT PANEL The Windows Vista Tablet PC Input Panel enables you to use handwriting or an on screen keyboard to directly enter text with your Wacom pen There are a number of ways to launch the Input Panel e Click on the Input Panel icon which appears when you move the screen cursor into a text entry area e Click on the Input Panel tab located by default on the left edge of the display screen e Click on the Tablet PC Input Panel icon located on the Windows taskbar If the icon is not visible right click on the taskbar select TOOLBARS and TABLET PC INPUT PANEL To customize the Input Panel 1 First open the Input Panel and then click on TOOLS in the menu bar 2 Select OPTIONS to open the Input Panel Options dialog box 3 Customize the Input Panel settings for the way you like to work To learn more about using your Wacom pen in Microsoft Windows Vista
58. p or has entered a power management mode in which video signals are not sent Touch Strip Slide your finger over the Touch Strips to zoom scroll or perform custom keystroke actions See Tablet controls on page 21 ExpressKeys All ExpressKeys can be customized to simulate modifier keys keystrokes and other frequently used functions A display toggle function is also available enabling you to toggle the Screen cursor between the Cintig pen display and your other displays See page 21 Your new Cintiq Page 8 REAR VIEW Rotation pivot Allows rotating the Cintiq See page 26 Kensington security slot Allows easy attachment of a security cable Located on upper edge of unit Integrated cable Connects to the converter unit Carries all data video and power signals to and from the pen display Pen tether attachment point If using a pen tether connect it to the attachment point located on either side of the unit Power switch Turns power on or off Located on upper edge of unit Display stand Enables you to you to adjust the incline of the working surface See Adjusting display incline on page 25 The unit can also be fixed to a VESA 75 standard mounting fixture See page 52 Stand latch Slide to the side to unlo
59. pencil In text applications use the eraser to select text then lift the eraser from the tablet to delete the text Working with your Cintiq Page 20 TABLET CONTROLS The customizable ExpressKeys and Touch Strips enable you to speed up many common tasks in graphics or other applications While using the pen with your dominant hand you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip Touch Strip Slide your finger up or down to zoom scroll or issue an assigned keystroke function See Using the Touch Strips on page 23 ExpressKeys Press the keys to quickly change tool properties or perform frequently used functions or keystrokes By default the ExpressKeys emulate keyboard modifier keys See Using the ExpressKeys on page 22 A display toggle function is also available for use on multiple display systems This feature allows you to use your pen on the Cintiq pen display to navigate the screen cursor to any display on your system See the electronic Software User s Manual for details on working with display toggle Working with your Cintiq Page 21 USING THE EXPRESSKEYS As you work with your pen on the display tablet surface press an ExpressKey to toggle between tools or change tool properties You can work with the default settings or choose from any of the other available functions The default settings were chosen to optimize your workflow in Photoshop and other graphics applications usin
60. rmation on customizing the Touch Strips Working with your Cintiq Page 23 SETTING UP YOUR WORK AREA To minimize fatigue organize your work area so you can work comfortably Position Cintiq the Grip Pen and your keyboard so they are easily accessible without unnecessary reaching The pen display tablet and any other displays should be positioned so you can view them comfortably with a minimum of eyestrain You may want to experiment with the rotation pivot and the different Cintiq stand height adjustments to determine what best fits your particular working style and tasks Here are some other points to keep in mind Take short breaks between tasks to stretch and relax your muscles Use a gentle grip when working with the pen Alternate tasks throughout the day Maintain a good posture at all times Minimize awkward postures and repetitive movements that cause discomfort Change your position if you feel any discomfort due to your work position Alternate between different modes of use Note Wacom makes no representation promise or guarantee that Wacom products will cure or prevent in whole or in part mouse induced repetitive stress symptoms injuries or conditions Individual results may vary Always obtain competent medical advice to determine the most appropriate treatment for your specific situation When the stand is closed the pen Fully open the stand when you Adjust the stand to its middle display unit can be freely ro
61. s case Wacom shall have no responsibility to repair or replace the product This product is for use with a DVI or VGA video card using an inappropriate video card may damage Cintiq Do not block the display panel or converter unit ventilation holes this may overheat and damage the units When not using Cintiq for long periods of time unplug the power adapter from the AC outlet HANDLING JAN SPARNING N anu Maen N Meenas A CAUTION A CAUTION A CAUTION High Voltage Do not open or disassemble the Cintiq pen display or converter unit There is a risk of electrical shock when the casings are open This will also void your warranty and Wacom shall have no responsibility to repair or replace the product If the LCD screen has been damaged DO NOT touch any liquid that may be leaking from it this liquid is an irritant In case of contact with skin eyes or mouth rinse immediately with running water for at least 15 minutes or more If contact is made with the eyes or mouth also consult a physician LAMP S INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL STATE OR FEDERAL LAWS The Cintiq pen display has a backlight which contains mercury Hg Be sure to dispose of properly and to manage any disposal of this unit in accordance with your local ordinances and laws Prevent children from swallowing the pen tip or side switch The pen tip or side switch may accident
62. s 11 System requirements 11 Step 1 display installation 12 Display cabling diagram 13 Step 2 pen tablet installation 16 USB cable installation 16 Pen tablet USB cabling diagram 16 Software installation 17 Working with your Cintiq 18 Using the Grip Pen gt c a 35 05 25 Ree mE IE DIS EROR EROR eee 18 Basic penoperations 19 Tablet controls i cse tet es Ree PEAR leks eae eee ee AREE RE 21 Using the ExpressKeys 22 Using the Touch Strips 23 Setting up your work area 24 Adjusting display incline 25 Rotating the tablet 26 Attaching the accessory feet 26 Customizing mutent oa a er Ga He at neha gore dite Seid tae e 2 27 Opening the control panel 27 Learning more about Cintiq 27 Customization basics 28 Calibrating Cintiq tees 29 Adjusting the display
63. s the backlight brightness level IMAGE menu options are as follows SCALING Enables you to choose how the image is displayed when working at resolutions below 1280 x 800 1 1 displays the image at the actual resolution FULL resizes the image to fill the whole screen ASPECT resizes the image to fill as much of the screen as possible while maintaining the correct aspect ratio AUTO ADJUST VGA only Choose this function to automatically optimize the display screen image PHASE VGA only Synchronizes the signal timing of the pen display to that of your graphics card Use this adjustment when you experience an unstable or flickering image or horizontal distortion lines CLOCK VGA only Changes the display data frequency to match that of your graphics card Use this adjustment when you experience an unstable or flickering image or vertical distortion lines Customizing Page 33 Sone VGA e N x POSITION A Vertical v Customizing Page 34 POSITION menu options VGA only are as follows VERTICAL Changes the vertical position of the image To automatically adjust use the AUTO ADJUST option HORIZONTAL Changes the horizontal position of the image To automatically adjust use the AUTO ADJUST option COLOR menu options are as follows TEMPERATURE Enables you to adjust the pen display color temperature Provides color temperature settings for 6500 and 9300 Kelvin as well as DIRECT
64. se of these cleaners can damage the coating on the screen Damage of this kind is not covered by the manufacturer s warranty To clean the display screen use an anti static cloth or a slightly damp cloth When cleaning apply only a light amount of pressure to the display screen and do not make the surface wet To clean the Cintiq casing converter unit or Grip Pen use a soft cloth with mild detergent such as dish washing liquid diluted with water Before cleaning always disconnect your product from the AC power source Do not expose Cintiq to high voltage electrostatic discharges or to a build up of an electrostatic charge on the LCD screen This may result in a temporary discoloration and blotching of the display If discolorations occur leave the display on and the discolorations should disappear within a few hours Reuse recycling and recovery You are urged to recycle this product when replacing it with a newer product or when it has outlived its useful life by bringing it to an appropriate collection point for recyclable materials in your community or region By doing this you can help improve the environment of your community as well as minimize the potential negative effects created should any hazardous substance that may possibly be present within waste material reach the environment during the disposal process Within the European Union users are required not to dispose of Waste Electrical and Electronic Equipment WEE
65. stem or applications GENERAL DISPLAY PROBLEMS No display The power LED is off Verify that the AC power adapter light is on and the power cable is securely plugged into the Cintiq converter unit s power receptacle Check that the Cintiq cable is properly connected to the converter unit To unplug the Cintiq cable squeeze the connector side clips to release the connector Check also that Cintiq s power switch is turned on No display The power LED is lit blue Check the contrast brightness and backlight controls Adjust as necessary or open the OSD menu go to the RESET menu and select the FACTORY RESET option The power LED is lit orange No display or a no sync message briefly appears on your display screen Your computer may be in a power management mode Touch the pen tip to the Cintiq display screen move the mouse or depress any key on your keyboard Turn off both your computer and the Cintiq pen display and check the video cable for bent or broken connector pins Check also the Cintiq integrated cable connector Then properly reconnect the cables and turn on Cintiq and your computer Verify that the DVI VGA switch is properly set Restart your computer after changing the position of the switch Verify that the video card is properly installed No display or a cable disconnect message briefly appears on your display Screen Troubleshooting Page 40 Check that your computer is turned
66. t you may have defective hardware see Troubleshooting on page 36 The pen tip and screen cursor do not properly line up Open the Wacom Tablet control panel and select the CALIBRATE tab Continue with Calibrating Cintiq on page 29 The screen cursor moves but does not jump to the pen tip location on the display screen and does not follow the pen tip when the pen is moved across the display Make sure the Wacom tablet driver has loaded properly by opening the Wacom Tablet control panel If the driver did not load you will see an error message If an error message appears reboot your computer If the problem persists see the nstallation instructions and reinstall the Wacom tablet software For Macintosh you must restart your computer after installing the Wacom tablet driver for proper tablet operation If you have customized the side switch on your pen to toggle between PEN mode and Mouse mode make sure that your pen display tablet is operating in PEN mode When using Cintig on a multiple display system you cannot use the pen to control the other display s Make sure that one of the ExpressKeys is set to DISPLAY TOGGLE and then press that key to cycle between pen control for the Cintiq and your other displays See the electronic Software User s Manual for details on working with DISPLAY TOGGLE You can also use your pen to control the other displays in MOUSE mode To use MOUSE mode first set the pen s DuoS
67. t on its tip or eraser Appendix Page 51 USING A MOUNTING FIXTURE Cintiq can be attached to any mounting fixture conforming to the VESA 75 standard This requires four M4 Regular screws 4 mm diameter with 0 7 mm pitch with a clearance depth of no more than 6 mm Exceeding the screw length may result in damage to the display Attaching to a fixture 1 2 Turn off your computer and power off Cintiq Disconnect the power cable from the converter unit and then the Cintiq cable from the converter unit Close the Cintiq stand and place the unit face down on a flat soft surface such as a cloth spread across a desktop Firmly attach Cintiq to the fixture using four M4 Regular screws 4 mm diameter with 0 7 mm pitch Important Make sure the screw clearance depth does not exceed 6 mm or the screws will damage the Cintiq Aer When attaching Cintiq onto a VESA standard fixture be sure to follow all instructions in the documentation supplied by the fixture manufacturer If improperly secured the unit could fall resulting in damage to the unit or physical injury Reattach the Cintiq cable to the converter unit Removal from the fixture To remove the fixture at a later time reverse the above steps Appendix Page 52 PEN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA Microsoft Windows Vista provides extensive support for pen and touch input When using Cintiq with a computer running Windows Vista your experi
68. t you correctly set the Cintiq DVI VGA switch for the video connection you are using Do not attach the USB data cable until instructed to do so DVI or VGA video card Cintiq pen display tablet a TT ii Rear panel of computer Si Wek Power adapter C E E To AC outlet gt ee Use only the converter unit and power adapter that came with Cintiq use of an improper converter or power adapter may damage the unit Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on this can damage the display or computer video card Make sure that the display refresh rate does not exceed 75 Hz 60 Hz for WXGA Installation Page 13 e Next turn on your computer For Windows systems Cintiq will automatically install as a default display If you want Cintiq to be identified as a Cintiq display and if you want to install the color calibration profile for Cintiq follow the instructions below to update the display driver for Cintig 1 Open the CoNTROL PANEL folder e For Windows Vista under APPEARANCE AND PERSONALIZATION select ADJUST SCREEN RESOLUTION e Eor other Windows versions open the DISPLAY PROPERTIES control panel and select the SETTINGS tab Note If you have more than one display and you need help in determining which display corresponds to Cintiq click the IDENTIFY monitors button Sele
69. tated want to work with Cintiq at a position for a more vertical view of on the pivot just like a sheet of fixed incline You may also find the display screen This position is paper This provides you with the this a comfortable setting for common when your work requires freedom to adjust the display unit working with Cintiq in a hand a large amount of keyboard input for the greatest comfort and held or lap position and when presenting your work to accuracy of stroke while drawing CO Workers or clients or editing Tips Do not pull the cable out of its connection by accidentally moving the pen display tablet too far from the converter unit or computer Consider using an optional pen tether to ensure your pen stays with your pen display tablet Cintiq can also be mounted to articulated arms or other third party stands meeting the VESA 75 specification for display stands For details see Using a mounting fixture on page 52 Working with your Cintiq Page 24 ADJUSTING DISPLAY INCLINE e To open the display stand locate and slide the stand latch to release the stand Unfold the stand from the pen display casing e To close the stand gently fold the stand back into the closed position until the latch catches the stand When using the integrated display stand make sure that it is opened wide enough to prevent the Cintiq from tipping over Cushion ACTON Please hold the stand carefully as you adjust it to prevent injury or
70. th your graphics card manufacturer for a driver update Each Cintiq LCD panel is produced under stringent quality standards Production techniques cannot guarantee an absolutely perfect TFT display and some panels may exhibit a certain number of pixels that show an incorrect color See the specifications on page 56 for more information If an image has fine striping such as screen stripes it may appear to flicker or display a moir pattern Do not apply excessive pressure on the display surface it may cause the appearance of a moir or pooling pattern If this occurs use less pressure on the display screen when working with the pen When a still image is displayed for a long period of time an after image may remain for a short time To prevent this Wacom recommends using a screen saver or other power management feature Important To extend the life of the backlight set your computer s power management to turn off the display when it is not in use for extended periods of time Installation Page 15 STEP 2 PEN TABLET INSTALLATION USB CABLE INSTALLATION e lt e First plug the USB cable into the USB connector located on the converter unit e Plug the other end of the cable into an available USB port on your computer or into a USB hub e Next move on to the Software installation on page 17 PEN TABLET USB CABLING DIAGRAM To USB port L WES k USB connector Your computer Installation Page 16 SOFTWARE
71. the DVI D end to your video card For VGA operation connect the Cintig video cable between the DVI I connector located on the converter unit and the VGA connector on your video card VGA connector If connecting to an Apple ADC or mini VGA connection you will need to obtain an appropriate adapter Adapters can be purchased at various retail outlets GEEEE S For ADC operation plug the DVI D end of the Cintig video cable into the ADC Apple ADC to DVI D adapter Then connect the DVI I end of the Cintig cable to the DVI I connector connector on the converter unit Next connect the ADC adapter end to the ADC connector on your video card For an Apple mini VGA connector plug the VGA end of the Cintiq video cable b into the mini VGA port adapter Then connect the DVI I end of the Cintig cable Mini VGA port to the DVI I connector on the converter unit Next connect the mini VGA port end to the mini VGA port on your video card Plug the pen display s integrated cable into the matching connector on the converter unit When fully seated the connector will snap into place See C on the next page e Connect the power adapter to the converter unit Then connect the adapter s power cable and plug the adapter into an AC outlet See D and E e Turn on Cintiq The power LED will light orange Installation Page 12 DISPLAY CABLING DIAGRAM hoe Make sure your video card has a DVI or VGA connector and tha
72. then close the DisPLAY PROPERTIES control panel Installation Page 14 For Macintosh systems a Cintig color profile will be added to your computer s color management system during the tablet software driver installation process To activate this color profile for use with Cintiq you may need to select the Cintiq 12WX profile in the system s ColorSync Utility control panel For more details see the color management information in your operating system and application documentation As necessary configure the display control panel settings for the proper size and color resolution The maximum native resolution of the Cintiq 12WX is 1280 x 800 pixels with 24 bit color 8 bits per color The display size and color resolution may be constrained by the capabilities of your video card See the video card manufacturer s documentation for details For Windows If you are using Cintig as a secondary display you may first need to enable Cintiq in your Display Properties control panel If using analog VGA mode you may want to fine tune the display See Adjusting clock and phase VGA only on page 35 and Adjusting the display beginning on page 30 After the display portion of Cintiq is working to your satisfaction move on to Step 2 pen tablet installation to install the pen tablet portion of Cintiq For troubleshooting tips see page 36 Notes If your graphics card does not support the native resolution of 1280 x 800 pixels check wi
73. tion the screen cursor you do not need to touch the tablet surface The cursor jumps to the location where you place the pen Press the pen tip on the display Screen to make a selection Note You must calibrate the pen display tablet to correctly align the screen cursor with the pen tip See Calibrating Cintiq on page 29 If the screen cursor does not jump to a position close to the pen tip when you place the pen on the display screen then the pen tablet driver may not be installed or is not loading Install the pen tablet driver software if necessary Otherwise see Troubleshooting beginning on page 36 Clicking Tap the display screen once with the pen tip or touch the pen to the display screen with enough pressure to register a click Windows tip You can make navigating with the pen easier by configuring Windows to select when the pen is over an icon and to launch the icon with a single click To turn on this feature first open a folder For Windows Vista from the ORGANIZE pull down menu choose FOLDER AND SEARCH OPTIONS From the GENERAL tab select SINGLE CLICK TO OPEN AN ITEM POINT TO SELECT For other Windows versions from the TOOLS pull down menu choose FOLDER OPTIONS From the GENERAL tab select SINGLE CLICK TO OPEN AN ITEM POINT TO SELECT Double clicking Press the upper side switch or quickly tap the display screen twice in the same place with the pen tip Double clicking is 520 easier when the pen is perpendicul
74. tivated as soon as it is brought within 5 mm 0 2 inch of the pen display screen This allows you to position the screen cursor without touching the pen tip to the display screen When pressure is applied to the pen tip the pen simulates a primary mouse button click The tip click pressure can be adjusted in the Wacom Tablet control panel By default the tip function is set to CLICK i Eraser When the eraser is brought When the Grip Pen is not in within 5 mm 0 2 inch of the use place it in the pen display the tablet reports the pen stand or lay it flat on your location Pressure information is desk reported as you press down on the To maintain the sensitivity eraser By default the eraser of your pen do not store the function is set to ERASE pen in a container where it will rest on its tip or eraser e r 9 Important Only use a pen that is compatible with Cintiq such as the pen that shipped with the unit or any of the pens from the Intuos3 product line see Accessories on page 58 Other pens may not function properly Also the Cintiq pen tip is specifically designed for use with the Cintiq pen display the tips on other pens could damage the protective coating on the display screen For information on customizing the pen settings see Customizing on page 27 Working with your Cintiq Page 18 BASIC PEN OPERATIONS Pointing and selecting Move the pen slightly above the Cintiq display screen to posi
75. tly offset from the actual position of the pen tip calibrate by clicking on a spot showing that offset from the crosshairs For example to have the screen cursor appear 1 10th of an inch above and to the left of the pen tip calibrate by clicking on a spot 1 10th of an inch below and to the right of the crosshairs Customizing Page 29 ADJUSTING THE DISPLAY FACTORY PRESETS AUTO SYNC AND COLOR CALIBRATION Factory presets For optimal display quality set your video card to Cintiq s native resolution of 1280 x 800 pixels WXGA See page 56 for signal specifications Auto sync The auto sync function automatically sets the horizontal and vertical screen position as well as clock and phase When connected as a VGA display Cintiq attempts to automatically synchronize to the incoming signal At the native resolution of 1280 x 800 the vertical refresh frequency must be set to 60 Hz For other resolutions auto sync will function when the horizontal frequency is between 30 to 82 kHz and the vertical frequency is between 50 to 75 Hz If a specific resolution and vertical refresh frequency are not supported you will see an invalid mode message In this case choose a different resolution or refresh frequency If Cintiq does not automatically synchronize with the incoming signal in VGA mode open the OSD menu select the VGA IMAGE menu option and choose AUTO ADJUST to initiate display synchronization Additional screen display adjustments can be
76. ve USB port on your computer or on a USB hub If the LED still does not light you may have defective hardware see Troubleshooting on page 36 Open the Wacom Tablet control panel Check the control panel s PEN tab and verify that the tip is assigned to a CLICK function Changing the function settings for an input tool has no effect Troubleshooting Page 44 Make sure that you change the settings for the tool and application that you are using See the electronic Software User s Manual for details on working with multiple tools and with application specific settings The pen side switch does not work Be sure you are using the pen that originally came with your pen display tablet or an Intuos3 pen Other pens may not function properly Be sure you press the side switch when the pen tip is within 5 mm 0 2 inch of the pen display tablet s active area do this without pressing down on the pen tip From the Wacom Tablet control panel verify that the side switch is set to the proper function you are expecting to occur for the application and input tool you are using Check also which SIDE SWITCH MODE option is selected These options are accessed by clicking on the control panel OPTIONS button Make sure the status LED lights blue when you press the side switch If the LED does not light verify that the USB cable is plugged into an active USB port on your computer or on a USB hub If the LED still does not ligh
77. witch to MODE TOGGLE Then use the switch to toggle between PEN mode and MOUSE mode Troubleshooting Page 45 The line you are drawing does not line up with the location of the screen cursor in paint applications To function properly some applications require that the pen is set to PEN mode Make sure the pen has not been toggled to MOUSE mode If the pen is set to PEN mode and the problem still exists then you may have a corrupted preferences file Follow the instructions in the next tip to create a new preferences file You suspect the pen tablet preferences may be corrupted or want to make certain that all settings are at their factory defaults Delete the pen tablet preferences as follows Windows Click the START icon and select ALL PROGRAMS Then select WACOM TABLET and TABLET PREFERENCE FILE UTILITY In the dialog box that appears click on the REMOVE MY PREFERENCE FILE button to delete the preferences for the current user To delete preferences for multiple users on Windows Vista or XP systems click on the REMOVE ALL PREFERENCE FILES button Note that administrator rights are required to delete preferences for all users Relaunch any currently open tablet aware applications that you may be running Macintosh For a single user delete the tablet preferences by first choosing your HOME folder from the Go menu Then open your home LIBRARY folder Within your home LIBRARY folder open the PREFERENCES folder and
78. witch to double click Open the Wacom Tablet control panel and go to the PEN tab Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP FEEL Windows Try setting your system to launch programs with a single click See Basic pen operations on page 19 The eraser selects everything or will not stop erasing Open the Wacom Tablet control panel and go to the ERASER tab Move the ERASER FEEL slider toward FIRM or select the DETAILS button and increase the CLICK THRESHOLD setting If this does not help see Testing Cintiq on page 36 You notice a delay at the beginning of pen strokes Open the Wacom Tablet control panel and go to the PEN tab Try decreasing the TiP DOUBLE CLICK DISTANCE If that does not work try dragging the TiP DOUBLE CLICK DISTANCE slider to the OFF position in order to turn off double click assist You have to press hard with the pen when clicking or drawing Open the Wacom Tablet control panel and go to the PEN tab Move the TIP FEEL slider toward SOFT or select the DETAILS button and decrease the SENSITIVITY and CLICK THRESHOLD settings The pen tip does not function Be sure you are using the pen that originally came with your pen display tablet or an Intuos3 pen Other pens may not function properly on the Cintig pen display Make sure the status LED lights blue when the pen tip is pressed If the LED does not light verify that the USB cable is plugged into an acti
79. ze your pen display tablet and pen settings on Windows or Macintosh computers see Customizing on page 27 The following kinds of information are not included with this product information about your specific computer hardware or operating system or information about your application software Your best source for this information is the set of manuals and discs that came with your hardware operating system or application Introduction and overview Page 1 PRECAUTIONS To ensure the safe usage of your product be sure to follow all instructions cautions and warnings found within this manual Failure to do so could cause the loss of data or damage to your computer Failure to do so could also void your warranty in which case Wacom shall have no responsibility to repair or replace the product AY WARNING This symbol indicates an item that if disregarded may lead to loss of human life or serious injury SUON This symbol indicates an item that if disregarded may lead to human injury or damage to personal property Exercise due care and diligence whenever engaging in a described action PHYSICAL LOCATION N Manum Do not use the Cintiq pen display in a facility control system that requires extremely high reliability it may cause other electronic devices to malfunction or other devices may cause the pen display tablet to malfunction Where use is prohibited power off Cintig to prevent the possibility of

WACOM Cintiq DTZ-1200W User's Manual

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