Unitron Hearing Aid Moxi2 Kiss User's Manual
Contents
1. Telephone not positioned properly Move telephone receiver around ear for clearer signal See Using the telephone Hearing aid requires adjustment Consult your hearing healthcare professional For any problems not listed in the guide contact your hearing healthcare professional 36 37 Warning to hearing aid dispensers to comply with the U S Food and Drug Administration FDA regulations A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician preferably an ear specialist before dispensing a hearing aid if the hearing aid dispenser determines through inquiry actual observation or review of any other available information concerning the prospective user that the prospective user has any of the following conditions i Visible congenital or traumatic deformity of the ear ii History of active drainage from the ear within the previous 90 days iii History of sudden or rapidly progressive hearing loss within the previous 90 days iv Acute or chronic dizziness v Unilateral hearing loss of sudden or recent onset within the previous 90 days vi Audiometric air bone gap equal to or greater than 15 decibels at 500 hertz Hz 1 000 Hz and 2 000 Hz vii Visible evidence of significant cerumen accumulation or a foreign body in the ear canal viii Pain or discomfort in the ear Special care should be exercised in selecting and fitting a hearing aid whose2. return to the previous listening program If the hearing aid does not switch to the telephone program 24 25 automatically when the telephone receiver is held to the ear the magnet for easy t hearing aids should be attached to the telephone receiver The magnet is designed to strengthen the magnetic field at the ear piece of hearing aid compatible telephones To affix the optional magnet 1 Clean the telephone receiver Hold the magnet near the listening end of your telephone receiver and release it The magnet will flip to the appropriate side and seek the optimal position on the telephone receiver 2 Place the double sided tape in this optimal position on the telephone receiver 3 Attach the magnet to the tape Your hearing healthcare professional may also have set up a phone program that you can access through the push button on your hearing aids or through your optional remote control If your hearing aids are configured to work with the wireless uDirect 2 neck worn accessory you might benefit from a Bluetooth hands free option Refer to the uDirect 2 user guide for more information The Binaural Phone feature enables you to hold a phone to one ear and hear the sound clearly in both No accessories are required Bluetooth is a registered trademark of Bluetooth SIG Inc 1 2 3 26 27 Protecting your hearing aids Open the battery door when not in use Always remove your hear
3. your ability to adapt to amplification you should inquire about the availability of a trial rental or purchase option program Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician The exercise of such a waiver is not in your best health interest and its use is strongly discouraged Children with hearing loss In addition to seeing a physician for a medical evaluation a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child An audiologist who is qualified by training and experience to assist in the evaluation and rehabilitation of a child with hearing loss is recommended 38 39 Information and explanation of symbols xxxx The CE symbol is a confirmation by Unitron that this Unitron product meets the requirements of the R amp TTE Directive 1999 5 EC on Radio and Telecommunication Terminal Equipment The numbers after the CE symbol are the num
4. Moxi2 Kiss behind the ear BTE hearing aid guide Thank you Thank you for choosing Unitron hearing aids At Unitron we care deeply about people with hearing loss We work closely with hearing healthcare professionals to make advanced purpose driven solutions available to everyone Because hearing matters Your hearing aids Hearing healthcare professional _______________ ___________________________________________ Telephone _________________________________ Model _____________________________________ Serial number ______________________________ Replacement batteries Size 312 Warranty __________________________________ Program 1 is for ____________________________ Program 2 is for ____________________________ Program 3 is for ____________________________ Program 4 is for ____________________________ Date of purchase ____________________________ Quick reference Changing batteries Low battery warning 2 beeps every 30 minutes 312 On Off Table of contents Your hearing aids at a glance 2 Warnings 4 Putting your hearing aids on your ears 8 Turning your hearing aids on and off 10 Battery information 11 Tip
5. _____________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ Additional notes ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ Unitron Hearing Ltd 20 Beasley Drive P O Box 9017 Kitchener ON N2G 4X1 Canada European Representative Max Eyth Stra e 20 70736 Fellbach Oeffingen Germany For a listing of Unitron group companies please visit www unitron com Distributor unitron com 13 026 029 5933 02
6. al Proper disposal protects the environment and health The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Unitron is under license Other trademarks and trade names are those of their respective owners Moxi2 Moxi2 is a trademark of Unitron 40 41 Compliance information Declaration of conformity Unitron hereby declares that this Unitron product meets the requirements of the Medical Devices Directive 93 42 EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999 5 EC The full text of the Declaration of Conformity can be obtained from the manufacturer The hearing aid described in this user guide is certified under Standard hearing system USA FCC ID VMY UWCRT2 Canada IC 2756A UWCRT2 Notice 1 This device complies with Part 15 of the FCC Rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice 2 Changes or modifications made to this device not expressly approved by Unitron may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 of Industry Canada These limits a
7. bers of the consulted certified bodies under the above mentioned directives This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide Important information for handling and product safety Australian EMC and Radiocommunications compliance label This symbol indicates that the products described in these user instructions adhere to the requirements for an application part of Type B of EN 60601 1 The surface of the hearing aid is specified as applicated part of Type B Operating conditions This device is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in these user guides 0 to 55 Celsius and relative humidity of lt 95 non condensing Transport and storage conditions Temperature 20 to 60 Celsius 4 to 140 Fahrenheit Humidity Transportation Up to 90 non condensing Humidity Storage 0 to 70 if not in use Atmospheric pressure 200 hPA to 1500 hPa The symbol with the crossed out garbage bin is to make you aware that this device may not be thrown away as normal household waste Please dispose of old or unused devices at waste disposal sites intended for electronic waste or give your device to your hearing healthcare professional for dispos
8. e or the rustling of clothes or paper may seem loud to you at first because you have not been hearing them properly for a long time Read aloud to yourself and learn to adjust the volume of your own voice when you are wearing the hearing aids Talk to different people and learn how to distinguish between different sound patterns again It will take some time before you are completely used to your hearing aids and can fully enjoy the benefits Wear your hearing aids for as many hours a day as you can and for a little longer each day Make notes at the back of this booklet write down difficult situations and describe what any unpleasant noises were like This information will help your hearing healthcare professional to fine tune the hearing aids better for your needs Involve your family and friends in this familiarization period For example ask someone to set the television to a comfortable volume When you are beginning to get used to wearing the hearing aids wear them in more difficult listening environments such as the office at parties or in restaurants This can be difficult even for people who can hear normally Give yourself time to regain your ability to hear in these difficult situations Make your hearing aids part of your everyday life and be patient with yourself while you are learning to hear sounds correctly 16 17 Tinnitus masker Unitron s tinnitus mas
9. ed at uncomfortable levels 18 19 Important information Unitron s tinnitus masker generates sounds that are used as part of your personalized tinnitus management program to provide temporary relief from tinnitus It should always be used as prescribed by a hearing healthcare professional who is familiar with the diagnosis and treatment of tinnitus Good health practice requires that a person reporting tinnitus have a medical evaluation by a licensed ear physician before using a sound generator The purpose of such an evaluation is to ensure that medically treatable conditions which may be causing tinnitus are identified and treated prior to using a sound generator Unitron s tinnitus masker is intended for adults 18 years of age or older who have both hearing loss and tinnitus Operating instructions Your hearing aids can be adjusted with the use of an optional Unitron remote Remote control The optional remote control allows you to switch between different listening programs and change your volume or SmartFocus 2 settings Program control Each time you push the button you will move to a new program Program 1 e g Automatic Program 1 beep Program 2 e g speech in noise 2 beeps Program 3 e g easy t telephone 3 beeps Program 4 e g music 4 beeps Easy t telephone see pg 23 short melody Your hearing aids beep to indicate which program you are in Please see the front of this boo
10. ess to Bluetooth enabled devices such as mobile phones It also has a wired audio jack to plug in devices like MP3 players and can provide remote control functions to adjust your hearing aids for increased listening comfort uTV 2 is used with the uDirect 2 to send sound from your TV directly to your hearing aids The uTV 2 can also transmit sound from stereo systems computers and other audio sources For more information on using the uDirect 2 or uTV 2 please see the user guide for that accessory For information on how to get a uDirect 2 or uTV 2 accessory please contact your hearing healthcare professional Cause Possible remedy No sound Not turned on Turn on Low dead battery Replace battery Poor battery contact Consult your hearing healthcare professional Battery upside down Insert battery plus side up Custom shells domes blocked with ear wax Clean custom shells domes See Cleaning your hearing aids Consult your hearing healthcare professional Plugged microphone opening Consult your hearing healthcare professional Troubleshooting guide 32 33 Cause Possible remedy Not loud enough Low volume Turn up volume see hearing healthcare professional for models without a volume control or if problem persists Low battery Replace battery Custom shells domes not inserted properly See Putting your hearing aids on your ears Remove and reinsert carefully Change in hear
11. ge 16 22 23 Learning Over time the hearing aid will record your preferred settings and change the start up position on your volume or SmartFocus 2 within the range that the hearing healthcare professional has given you access to if they have enabled this feature For example if the hearing healthcare professional has given your volume control 5 steps down and 5 steps up and you use it always at 3 steps down the hearing aid will learn this over time and place your start up position at 3 steps down The learning feature does not apply to tinnitus masker settings Using the telephone As telephones do not all work the same you may experience different results from different phones You can use many phones by simply holding the receiver to your ear without the need to change to a dedicated telephone program on your hearing aid You may need to move the handset slightly up or back to find the position that sounds best to you Depending on the phone type you use your hearing healthcare professional might have selected a dedicated phone program on your hearing aids Your hearing aids may have an automatic telephone program easy t feature which automatically switches to a dedicated telephone program when a telephone receiver is brought close to one of your hearing aids You will hear a short melody to indicate you are in the telephone easy t program When the receiver is moved away from the hearing aid it will automatically
12. ing Consult your hearing healthcare professional Custom shells domes blocked with ear wax Clean custom shells domes See Cleaning your hearing aids Consult your hearing healthcare professional Plugged microphone opening Consult your hearing healthcare professional Cause Possible remedy Intermittent Low battery Replace battery Dirty battery contact Consult your hearing healthcare professional Two long beeps Low battery Replace battery Whistling Custom shells domes not inserted properly See Putting your hearing aids on your ears Remove and reinsert carefully Hand clothing near ear Move hand clothing away from your ear Poorly fitting custom shells domes Consult your hearing healthcare professional 34 35 Cause Possible remedy Not clear distorted Poorly fitting custom shells domes Consult your hearing healthcare professional Custom shells domes blocked with ear wax Clean custom shells domes See Cleaning your hearing aids Consult your hearing healthcare professional Low battery Replace battery Plugged microphone opening Consult your hearing healthcare professional Custom shells domes falling out of ear Poorly fitting custom shells domes Consult your hearing healthcare professional Custom shells domes not inserted properly See Putting your hearing aids on your ears Remove and reinsert carefully Cause Possible remedy Weak on the telephone
13. ing aids when using hair care products The hearing aids can become clogged and cease to function properly Do not wear your hearing aids in the bath or shower or immerse them in water If your hearing aids do become wet do not attempt to dry them in an oven or microwave Do not adjust any controls Open the battery doors immediately and allow your hearing aids to dry naturally for 24 hours Protect your hearing aids from excessive heat hair dryer vehicle glove box or dashboard Ensure you do not twist or squeeze the wire when your hearing aids are placed in their case Regular use of a dehumidifier such as a Dri Aid kit can help prevent corrosion and prolong the life of your hearing aids Do not drop your hearing aids or knock them against hard surfaces Cleaning your hearing aids Use a soft cloth to clean your hearing aid at the end of each day and place it in its case with the battery door open to allow moisture to evaporate Ear wax is natural and common Ensuring your hearing aids are free of ear wax is an important step in your daily cleaning and maintenance routine Never use alcohol to clean your hearing aids custom molds or domes Do not use sharp tools to dislodge ear wax Sticking household items into your hearing aids or custom molds can seriously damage them Cleaning your custom shells and domes Clean the domes and shells on the outside daily with a damp cloth Av
14. ker is a broadband sound generator available on the Unitron Era hearing aid platform It provides a means of sound enrichment therapy that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus The underlying principle of sound enrichment is to provide supplementary noise stimulation which can help defocus your attention from your tinnitus and avoid negative reactions Sound enrichment coupled with instructional counseling is an established approach to managing tinnitus Tinnitus masker warnings Air conduction hearing aids with Unitron s tinnitus masker are to be fitted by a hearing healthcare professional familiar with the diagnosis and management of tinnitus Should you develop any side effects while using Unitron s tinnitus masker you should discontinue use of the device and seek a medical evaluation Side effects include headaches nausea dizziness heart palpitations or decrease in auditory function such as decreased tolerance to loudness speech not as clear or worsening of tinnitus The volume of Unitron s tinnitus masker can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time Should the tinnitus masker be set to such a level in your hearing aid your hearing healthcare professional will advise you of the maximum amount of time per day you should use the tinnitus masker The tinnitus masker should never be us
15. klet for a listing of your personalized programs 20 21 Volume control If your remote control has been configured to adjust volume you can adjust the volume level by pushing the or button As you change the volume your hearing aids will beep Volume setting Beeps Recommended volume level 1 beep Turning volume up short beep Turning volume down short beep Maximum volume level 2 beeps Minimum volume level 2 beeps SmartFocus 2 comfort clarity control If your remote control has been configured to adjust SmartFocus 2 you can adjust the comfort or clarity by pushing the or button After each press wait for about 4 5 seconds to allow the hearing aid to adjust to the new setting As you change the SmartFocus 2 level your hearing aids will beep For more information or details please see page 29 SmartFocus 2 setting Beeps Ideal comfort and clarity level 1 beep Increase sound clarity level short beep Increase listening comfort short beep Maximum sound clarity level 2 beeps Maximum listening comfort level 2 beeps Tinnitus masker If your remote control has been configured to adjust the tinnitus masker you can adjust the level of the noise when your hearing aids are in the tinnitus masker program To adjust the noise level Press to increase Press to decrease As you change the level your hearing aids will beep For more information or details please see pa
16. maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user This provision is required only for those hearing aids with a maximum sound pressure capability greater than 132 decibels dB Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician preferably a physician who specializes in diseases of the ear before purchasing a hearing aid Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased Following the medical evaluation the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid The physician will refer you to an audiologist or a hearing aid dispenser as appropriate for a hearing aid evaluation The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs If you have reservations about
17. n every listening situation However communication devices such as digital cell phones can create interference a buzzing sound in hearing aids If you experience interference from a cell phone being used close by you can minimize this interference in a number of ways Switch your hearing aids to another program turn your head in a different direction or locate the cell phone and move away from it Note to hearing healthcare professional Domes should never be fitted on patients with perforated eardrums exposed middle ear cavities or surgically altered ear canals In the case of such a condition we recommend to use a customized ear mold Labeling The serial number and year of manufacture are located inside the battery door 8 9 Hearing aids with custom shells 1 Hold the custom shell between your thumb and index finger The opening should be pointing in towards your ear canal with the hearing aid resting upwards above your ear 2 Carefully insert the custom shell into your ear The shell should fit into your ear snugly and comfortably 3 Place the hearing aid over the top of your ear Putting your hearing aids on your ears Your hearing aids may be color coded with a small dot that is visible when the battery door is open red right ear blue left ear Hearing aids with domes 1 Hold the wire where it attaches to the dome and gently push the dome into your ear canal The wire should lie flush against you
18. o generate a low battery warning every 30 minutes until you change the batteries but depending on the condition of the batteries they may die before another low battery warning occurs Therefore it is recommended that the batteries are replaced as soon as possible once you hear the low battery warning 1 1 2 3 12 13 Replacing the battery 1 Gently swing out the battery door with your fingernail 2 Push the battery with your thumb and index finger towards the open side and remove 3 Insert the new battery into the battery compartment with the plus sign on the battery facing the same way as the plus sign on the edge of the battery door This will ensure that the battery door closes properly Note If the battery is inserted incorrectly the hearing aid will not turn on 4 Close the battery door 1 2 3 4 Caring for batteries Always discard batteries in a safe and environmentally friendly way To prolong battery life remember to turn your hearing aids off when not in use especially when asleep Remove the batteries and keep the battery door open while hearing aids are not being worn especially when asleep This will allow internal moisture to evaporate 14 15 Tips for wearing hearing aids for the first time Start in a quiet room at home first to get used to the new sound quality Sounds like the ticking of a clock the humming of the computer the beep of the microwav
19. oid getting any water in and around the speaker units microphone shields and custom shells 28 29 Note The wires speakers domes or custom shells should never be rinsed or submerged in water as water drops may block sound or damage the electrical components of the hearing aids Domes should be replaced by your hearing healthcare professional every 3 6 months or when they become stiff brittle or discolored If your shells require further cleaning the speaker waxguard may be plugged and require replacing See your hearing healthcare professional Signature features of your hearing aids SmartFocus 2 comfort clarity control Your hearing aids automatically adjust to focus on hearing speech more clearly or providing comfort in noisy situations SmartFocus 2 adjustments can be made using a remote control Adjusting SmartFocus 2 up causes your hearing aids to focus more on speech clarity Adjusting SmartFocus 2 down causes your hearing aids to soften background noise providing more comfort Please talk with your hearing healthcare professional to find out which controls have been programmed for SmartFocus 2 Binaural Phone The Binaural Phone feature enables you to hold a phone to one ear and hear the sound clearly in both ears No accessories are required 30 31 uDirect 2 and uTV 2 The uDirect 2 and uTV 2 are optional accessories for your hearing aids uDirect 2 provides easy hands free acc
20. r head and not stick out 2 Place the hearing aid over the top of your ear 3 Place the retention piece in your ear so it rests at the bottom of the opening of your ear canal 1 2 3 1 2 3 10 11 Turning your hearing aids on and off Your hearing aids have a three position battery door that acts as an on off switch and that allows access to the battery compartment 1 On Close the battery door fully Note It may take 5 seconds before the hearing aid turns on Your hearing healthcare provider can increase the start up delay if required 2 Off Partially open the battery door 3 Open Fully open the battery door to access and change the battery Note When turning your hearing aid on and off while it is on the ear grasp the top and bottom of the hearing aid with your index finger and thumb Use the index finger of your opposite hand to open and close the battery door Battery information To replace the battery fully open the battery door for access to the battery compartment Low battery warning Two long beeps indicate the hearing aid battery is low After the low battery warning sounds may not be as clear This is normal and can be fixed by changing the batteries in the hearing aids If you are not able to hear the low battery warning your hearing healthcare professional can change its pitch or loudness If you prefer it can be turned off entirely Your hearing aids are designed t
21. re designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Australia Supplier Code Number N15398 New Zealand Supplier Code Number Z1285 42 43 Patient feedback Record your specific needs or concerns and bring to your first office visit after getting your hearing aids This will help your hearing healthcare professional to address your needs ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ___________________________
22. re the maximum output of your hearing aids is suitable for your particular hearing loss Magnet warnings Be sure the magnet is securely affixed to the telephone Keep loose magnets out of reach of children and pets If the magnet falls into your ear contact your hearing healthcare professional If the magnet is swallowed contact your physician immediately The magnet may affect some medical devices or electronic systems Always keep the magnet or the telephone equipped with the magnet at least 30 cm 12 away from pacemakers credit cards floppy disks or other magnetically sensitive devices 6 7 Too high distortion during dialing or phoning may mean that the phone handset is stressed by the magnet To avoid any damage please move the magnet to another place on the telephone receiver Battery warnings Never leave hearing aids or batteries where small children and pets can reach them Never put hearing aids or batteries in your mouth If a hearing aid or battery is swallowed call a physician immediately Precautions The use of hearing aids is only part of hearing rehabilitation auditory training and lip reading instruction may be required as well In most cases infrequent use of hearing aids does not provide full benefit Once you have become accustomed to your hearing aids wear your hearing aids everyday all day Your hearing aids use the most modern components to provide the best possible sound quality i
23. rtly open the door to turn off your hearing aids Opening the door all the way gives you access to change the battery 4 Dome holds the wire in place in your ear canal 5 Retention piece helps prevent the dome and wire from moving out of the ear canal 6 Speaker unit amplifies the sound and sends it directly into the ear canal 7 Custom mold holds the hearing aids in place and contains the speaker unit 2 2 3 3 4 1 1 5 7 6 6 4 5 Warnings Hearing aids should only be used as directed by your physician or hearing healthcare professional Hearing aids will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions Do not use your hearing aids in explosion hazard areas Allergic reactions to hearing aids are unlikely However if you experience itching redness soreness inflammation or a burning sensation in or around your ears inform your hearing healthcare professional and contact your physician In the unlikely case that any parts remain in the ear canal after the removal of the hearing aid contact a physician immediately Remove your hearing aids for CT and MRI scans or for other electromagnetic procedures Special care should be exercised in wearing hearing aids when maximum sound pressure levels exceed 132 decibels There may be a risk of impairing your remaining hearing Speak with your hearing healthcare professional to ensu
24. s for wearing hearing aids for the first time 14 Tinnitus masker 16 Operating instructions 19 Using the telephone 23 Protecting your hearing aids 26 Cleaning your hearing aids 27 Signature features of your hearing aids 29 Troubleshooting guide 31 Warning to hearing aid dispensers to comply with the U S Food and Drug Administration FDA regulations 36 Information and explanation of symbols 38 Compliance information 40 Patient feedback 42 Additional notes 43 On Off Open Plus signs Battery size 2 3 Your hearing aids at a glance 1 Wire connects the speaker unit to your hearing aids 2 Microphone sound enters your hearing aids through the microphones 3 Battery door on amp off close the door to turn on your hearing aids pa
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