Trend Micro HOME NETWORK 1.1 User's Manual
Contents
1. 0 om z Z og Home Network Version 1 1 Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice The Trend Micro Home Network Security Services User 5 Guide introduces the main features of the software and provides installation instructions Trend Micro recommends reading this guide in its entirety prior to installing or using the software NOTE A license to Trend Micro Software usually includes the right to product updates pattern file updates and basic technical support for one 1 year from the date of purchase only After the first year Maintenance must be renewed on an annual basis at Trend Micro s then current Maintenance fees Trend Micro the Trend Micro t ball logo and TrendLabs are trademarks or registered trademarks of Trend Micro Incorporated All other product or company names may be trademarks or registered trademarks of their owners Copyright 2005 Trend Micro Incorporated All rights reserved No part of this publication may be reproduced photocopied stored in a retrieval system or transmitted without the express prior written consent of Trend Micro Incorporated Document Part No THEM12189 50121 Release Date July 2005 Protected by U S Patent No 5 951 698 Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Trend Micro Home Network Security Services Overview Trend Micro dashboard 0 c ccccecceesesseessees2. Configuring Router Based Parental Controls Parental Controls are configured on your router s setup screen To access this screen click the dashboard s Service Summary tab click Log in to the router setup screen and then type your router s user name and password On the setup screen locate the Parental Controls configuration area Note After making changes on the router setup screen click Apply to save changes There are four main steps to configure Parental Controls 1 Choose General or Per User mode In General mode all users have the same access profile Per User mode allows you to choose a different access profile for each user on the network In Per User mode all users must log in before accessing the Internet Choose an access profile The access profile determines the type of content that Parental Controls will block You can choose one of the predefined profiles or create a custom profile In General mode the profile you choose applies to all users In Per User mode you can choose a different profile for each user To give a specified user unrestricted Internet access choose the No Restrictions profile Set a Parental Controls bypassing password General mode only This password allows users to view blocked Web pages You can also use this password on the dashboard s Parental Controls screen to override Parental Controls for a specified period Choose whether to enable Parental Controls all the time or according
3. Explorer default security settings 1 On the Internet Explorer Tools menu click Internet Options The Internet Options box opens 2 Click the Security tab and then click Custom Level The Security Settings box opens Installing Home Network Security 3 Choose the following settings Setting Choose Download signed ActiveX controls Prompt Script ActiveX control marked safe for scripting Enable Run ActiveX controls and plug ins Enable Java permissions High safety Active scripting Enable Scripting of Java applets Enable 4 Click OK to close the Security Settings box Click OK again to close the Internet Options box To install the dashboard after restoring your default security settings type the following URL in the browser s address bar http tmss trendmicro com dashboard A screen picturing your router appears Click Continue The ActiveX download screen appears If a security warning message box opens click Install or Yes to continue In Windows XP a yellow information bar may appear at the top of the screen Click the yellow bar and then click Install ActiveX control After a few seconds the Trend Micro dashboard will appear 2 3 Installing Home Network Security Activating Your Free Services Before you activate your services e the dashboard s Security Scan and Anti Spyware services are free for 60 days e Trend Micro Internet Security and Parental Control
4. checked and tips for fixing any problems found To access the Security Scan screen Figure 4 3 start the dashboard and then click the Security Scan tab Home Service Summary e a Parental Controls Security Scan Bs Step 1 Scan My Computer Q Step 2 Generate Network Report Perform a security scan on your lt Generate a report that consolidates all computer the results from the security scans Upon scan completion Security Services will provide instructions on how to patch View a consolidated security report for security holes and tips on how to computers that have been scanned for improve your computer s security security holes Only those computers that have been scanned are included in the NET danai fenor Scan Now SS ea ree ies Generate Report Note Trend Micro Security Services does NOT collect any personal information FIGURE 4 3 The Security Scan screen Generating a Security Scan report and removing spyware To generate a Security Scan report and remove spyware click Scan Now Security Scan generates a security report Figure 4 4 If spyware is found you can remove it using Anti Spyware 4 5 Using the Trend Micro Dashboard Home Service Summary ecurity Scan Parental Controls Security Report for My Computer gt View My Computer Report View Network Report Your computer is vulnerable to attacks from viruses and other Internet threats Risk High Trend Micro Se
5. consumer product but Online Registration Login J aren t yet a Customer Care Center s member Customer Care Center Forgot your User ID Password D Member Login Register Now After you logon to your Customer Care Center account you can Renew your membership or upgrade your product service View or modify your member profile View your product information including purchase history Query order status Modify password information Combine user ID eoeeee Legal Notice and Privacy Policy FIGURE 3 1 The Trend Micro Customer Care Center login screen 3 1 Renewing Your Services In the User ID box type the email address you used to register your customer account In the Password box type the password you chose when you registered your account Click Login The My Products screen appears In the Group column select TMSS In the Renew Upgrade column select the services you want to renew Internet Security Parental Controls Click Renew Upgrade Now The Product Information screen appears Select a subscription quantity according to the number of computers on your network For example if there are three computers on your home network select 3 4 Click Buy Now The Checkout screen appears Follow the on screen instructions to complete your order 3 2 o Using the Trend Micro Dashboard This chapter has the following sections Starting the Dashboard on page 4 1 e Using the Service Summary Screen
6. Not activated anti spam personal firewall Parental Controls Not activated LiBchvate My Services Anti Spyware q Free Services Virus Encyclopedia everything you want to know about computer viruses HouseCall Ease your mind and scan your PC for viruses My Router NETGEAR router model WGT624 Trend Micro Security Services version 1 1 build 1024 v1 0 17_1 0 1 Installation Date 6 2 2005 Login to router Web console use the router Web console user name and password FIGURE 2 2 The dashboard s Service Summary screen Top Threats in the World PE ELKERN D is a high risk alert BPE VALLA A is a low risk alert PE FUNLOVE 4099 is a medium alert E WORM LOVGATE G is a low risk alert D TROJ NTSERVLA is a low risk alert View all Online Support Technical Support Search our Knowledge Base FAQ Antivirus Resources Antivirus and Security Tips Subscribe to our FREE Newsletters T Download User s Guide 3 On the Service Summary screen click Activate My Services The Three Easy Steps screen appears Click Next The account registration screen appears Figure 2 3 2 5 Installing Home Network Security RENO Home Network Security Services rvice Summary ecurity Scan Parental Controls Home Register a Trend Micro Customer Account ith Trend Please enter the following Already Registered Micro SIGN IN First name Last name User ID Emai
7. a sexual interest Sex Education Sites that provide graphic information on reproduction sexual development safe sex practices sexuality birth control and sexual development Also includes sites that offer tips for better sex as well as products used for sexual enhancement Violence Hate Racism Sites that depict extreme physical harm to people or property or which advocate or provide instructions on how to cause such harm Also includes sites that advocate or depict hostility or aggression toward or the denigration of an individual or group on the basis of race religion gender nationality ethnic origin and so forth Weapons Sites that sell review or describe weapons such as guns knives martial arts devices and related accessories or that provide information on their use or modification Does not include sites that promote weapons collecting or groups that either support or oppose weapons ownership TABLE 5 1 Potentially offensive content categories Chapter Getting Support This chapter has the following sections Help with Home Network Security Services on page 6 1 Help with Trend Micro Internet Security starting on page 6 2 Help with Home Network Security Services Trend Micro provides the following free support resources for Home Network Security Services users Online help To access online help from any dashboard screen click the C icon User s Guide To download the latest v
8. curity Services has detected 1 vulnerabilities on your computer Trend Micro Security Services rated atleast one of these vulnerabilities as High risk View the report below for information to help secure your computer Microsoft Vulnerability Check ae 4 high risk threat s found Show High risk oe Medium risk Trojan Horse Check No Trojan horse found Show Low risk Risk free Spyware Check No spyware found Show Printthe full report File Sharing Check No shared folder found Show ahow da daremne the risks Security Software Check 4 2 virus protection software found Show Home Network Security Services Internet Security gt Find out more FIGURE 4 4 Sample Security Scan report For information on vulnerabilities found and suggested solutions click Show If Security Scan reports spyware on your computer click Show Select the spyware programs you want to remove see the example in Figure 4 5 and then click Clean To remove all spyware programs click Select All and then click Clean 4 6 Using the Trend Micro Dashboard Microsoft Vulnerability Check x 1 high risk threat s found Show Trojan Horse Check v No Trojan horse found Show Spyware Check 1 3 spyware program s found What we checked Checked if spyware applications tracked and reported personal information Spyware is often installed secretly with legitimate programs downloaded from the Internet Results Trend M
9. d folders allow attackers easy access to the data they contain Security software Your system is vulnerable if you do not have well known virus protection software installed Even with virus protection software installed your system remains vulnerable if the software has not been updated recently Using the Trend Micro Dashboard Table 4 1 lists suggested corrective actions when vulnerabilities are found TABLE 4 1 Vulnerabilities checked by Security Scan What Security Scan Does Corrective Action Microsoft vulnerabilities Checks if known Microsoft vulnerabilities exist on your system Visit the Microsoft Windows update site to download updates Trojan horse programs Scans and detects Trojans To remove Trojans install Trend Micro Internet Security Spyware Detects spyware and gives you the option to remove it Use Anti Spyware to remove spyware found by Security Scan For real time and scheduled spyware scanning install Trend Micro Internet Security File sharing Detects shared folders on your computer Remove or restrict sharing permissions To disable folder sharing right click the folder in Windows Explorer click Properties and then click Sharing In Windows 2000 and XP click Do not share this folder In Windows 98 and ME click Not Shared Security software Checks if you have installed well known virus protection software and how recently it has been up
10. dated If you do not have virus protection software or if your software is out of date install Trend Micro Internet Security 4 9 Using the Trend Micro Dashboard Risk assessment criteria The Security Scan and network security reports give you an overall risk assessment To calculate overall risk Trend Micro uses the criteria shown in Table 4 2 TABLE 4 2 Security Scan risk assessment criteria Risk level High Risk level Medium Risk level Low Risk free Single Scan finds one Scan finds one Scan finds one n a computer high or two medium or two low risk medium risks low risks Entire Any computer Any computer Any computer n a network has one high or has one medium has one low risk two medium risks or two low risks Microsoft Scan finds one Scan finds at Scan finds at No issues vulnerability highly critical or leastonemedium least one low risk found critical risk risk Trojan Trojans found n a n a No Trojans horse found programs Spyware n a Spyware found n a No spyware found Shared A shared network A shared network n a All shared folders resource has resource has network unlimited unlimited read resources read write access access privileges password privileges protected Security No antivirus Antivirus software Trend Micro n a software software detected but it antivirus software detected or the software has not been updated in the past month has not been updated in the pa
11. ececeeseceenseceeceneeeeenseeereneeeats Trend Micro Internet Security Router based Parental Controls System Requirements ireas s veces wiastercs S ESS Installing Home Network Security Installing the Trend Micro Dashboard 0 cceeeceeeeeceeeneeeeeeeeeeeeeees Installing the dashboard troubleshooting 2 0 0 0 eeesseeeeeeeeeseseceeeeeseeees Activating Your Free Services cceceseeseesteereerees Registering a Trend Micro customer account Installing Trend Micro Internet Security eee eeseeeeeeeceeseeeeeeeeneeees Registering Trend Micro Internet Security 0 0 0 eee eeeeeeeeeeseseeeeeeenenees Configuring Router Based Parental Controls ccccessesseesereeeees 2 12 Renewing Your Services Using the Trend Micro Dashboard Starting the Dashboard 0 0 cc ccceccecsccesecsecesceeeceneeeeeeeeeeeeeseeseeeeeseenaees Using the Service Summary Screen ccccceceeseeseeteeseeeseeseeeseneeeaes Renew your SCLVICES tsyaiestecssves cuss ius beces sbiuhetavesesuleveieberth extagiansesvesveueae Download Trend Micro Internet Security Log in to the router Setup screen ec eeeeeeeeececcccececeececeececeseeeeeesenenenens Access your Trend Micro customer account ccccccceceecececeeseeeteneeeeeee 4 3 Scan your computer for Viruses ccccccssecssscceesseecseceeeeseeeesseeeenseees 4 3 Get technical support s02 2 ecccve sone esse i e seein 4 3 Get antivirus and computer security inf
12. ental Controls Trend Micro dashboard After you activate your services the dashboard is free for unlimited use From the dashboard you can Scan your computer and entire network for security vulnerabilities View individual computer and network wide security reports Detect and remove spyware View attempts to access Web content restricted by Parental Controls Purchase subscriptions for Parental Controls and Trend Micro Internet Security Trend Micro Internet Security You can install Trend Micro Internet Security on up to ten computers and try it free for 60 days This award winning program has powerful features including Real time and scheduled scanning to detect and remove viruses spyware Trojans and other Internet threats Personal firewall Network intruder detection Anti spam Trend Micro Home Network Security Services Overview Router based Parental Controls Parental Controls help prevent home network users from accessing inappropriate Web content This service is free for 60 days When you register your free trial of Trend Micro Internet Security your Parental Controls 60 day trial is extended to one year System Requirements Following are the minimum hardware and software requirements for running Trend Micro Home Network Security Services Intel Pentium 233MHz or equivalent processor 64MB of RAM 256MB of available hard disk space A broadband Internet connection A router from a Trend Micro cert
13. ersion of this User s Guide click the link on the dashboard s Service Summary screen Knowledge Base On the dashboard s Service Summary screen click Search our Knowledge Base On the Knowledge Base page select Search by Product In the product list click Home Network Security Frequently Asked Questions FAQs On the Service Summary screen click FAQ On the FAQ page click Home Network Security Home Network Security support portal This site contains links to all available Home Network Security Services support information To access the support portal visit http www trendmicro com en support tmss overview htm Home Network Security technical support hotline Send technical support questions to tmss support trendmicro com In the United States call the support team toll free at 1 866 787 TMSS 1 866 787 8677 Note For information on configuring your router consult the documentation that came with your router or visit the manufacturer s Web site Getting Support Help with Trend Micro Internet Security Trend Micro provides the following free support resources for Trend Micro Internet Security users Online help On any Internet Security screen click the HEED icon to access online help Knowledge Base On the Trend Micro dashboard s Service Summary screen click Search our Knowledge Base On the Knowledge Base page select Search by Product In the product list click PC cillin Internet Security Fre
14. he Parental Controls screen Per User mode The dashboard s Parental Controls screen shows the number of times computers on your network have accessed or attempted to access blocked content In General mode the report shows activity by all users In Per User mode choose a user name from the list to view that user s activity To configure Parental Controls 1 Click Log in to the router setup screen and then type your router s user name and password 4 11 Using the Trend Micro Dashboard 2 On the router setup screen locate the Parental Controls configuration area 3 For configuration instructions refer to the information on the router setup screen or consult the documentation that came with your router Note After making changes on the router setup screen click Apply to save changes To override Parental Controls for a specified period 1 Choose an override time from the list 2 In General mode enter the bypassing password you set on the router setup screen In Per User mode select Parents from the Name list and then enter the login password you gave to the Parents user 3 Click Override Parental Controls will be overridden for the selected time 4 To restore Parental Controls before the override period ends click Cancel Override For detailed information on the content you can block using Parental Controls please refer to Content Blocking Categories on page 5 3 4 12 Chapter Using Pa
15. icro Security Services detected 3 spyware program s on your computer Spyware Hame Select All Deselect All _Clean M cooKie 45 M cookie 1020 M COOKE 2204 File Sharing Check No shared tolder found Show Security Software Check 2 virus protection software found Show FIGURE 4 5 Spyware detection example Generating a network wide security report To generate a security report for your entire network first do a Security Scan on all of your computers After scanning all of the computers on your network click Generate Report Security Scan generates a network wide security report Figure 4 6 On the network security report screen click Show to view information on vulnerabilities found and suggested solutions Note For a complete network security report you must first do a Security Scan on all computers Unscanned computers are not included in the report If a computer has not been scanned for more than three weeks the network security report shows its risk rating as High 4 7 Using the Trend Micro Dashboard Home Service Summary gt View Network Report How we determine the risks disple lt Your network is WINME 192 168 0 3 security report vulnerable to attacks Pe m 3 3 w fan sinuses andhar Security Status High Risk Scan date pees 8 Print the full report p Internet threats Risk high Microsoft Vulnerability Check E 16 highris
16. ified partner Microsoft Windows 98 Microsoft Internet Explorer version 5 5 Note The Trend Micro dashboard requires Microsoft Internet Explorer version 5 5 or later If you are using a non Microsoft browser or an earlier version of Internet Explorer please install Internet Explorer 5 5 or later before continuing 1 2 Chapter Installing Home Network Security This chapter has the following sections e Installing the Trend Micro Dashboard on page 2 1 Activating Your Free Services on page 2 4 Configuring Router Based Parental Controls on page 2 12 Note Before installing Home Network Security remove any existing antivirus and Internet security programs Running multiple antivirus and security programs will slow your system down Installing the Trend Micro Dashboard To install the dashboard 1 Make sure your computer is connected to the router and your Internet connection is working Open an Internet Explorer browser window In the address bar type http tmss trendmicro com dashboard 2 A screen picturing your router appears Click Continue The ActiveX download screen appears 3 Ifa security warning message box opens click Install or Yes to continue In Windows XP a yellow information bar may appear at the top of the screen To continue click the yellow bar and then click Install ActiveX control After a few seconds the Trend Micro dashboard appears Figure 2 1 shows the dashboard s Ho
17. ion Date 7 30 2005 To view and manage your Trend Micro product subscriptions log in to the Customer Care Center and select My Products Note 1 Please keep a record of your user ID email address and password 2 For information on other Trend Micro products visit htto www trencmecra com FIGURE 2 4 The Account Activated screen The Account Activated screen shows your Trend Micro Internet Security serial number Please write it down as you will need it to install the program Click Download Now The Download Now screen appears Figure 2 5 Please proceed to the next section nstalling Trend Micro Internet Security Installing Home Network Security Installing Trend Micro Internet Security From the Download Now screen Figure 2 5 you can download Trend Micro Internet Security to all of the computers on your network Ee Download Now Please choose a language for your Trend Micro Internet Security Language English gt The file is 27MB and takes approximately 30 minutes to download using a 512 kbps DSL Start Download amp Install FIGURE 2 5 The Download Now screen Note To access the Download Now screen at any time click the Trend Micro Internet Security download link on the dashboard s Service Summary screen To install Trend Micro Internet Security 1 On the Download Now screen click Start Download amp Install A file download message box opens Click Run or Ope
18. kthreat s found Show TMSS98 192 168 0 7 Trojan Horse Check No Trojan horse found Show pg WINME 192 168 0 3 Spyware Check ag 1 spyware program s found Show Ta TW IVANTSAYO1 mr C192 160 0 2 File Sharing Check No shared folder found Show n System lacks antivirus Security Software Check FIRS Show Maximum number of computers to 10 FIGURE 4 6 Network report example Vulnerabilities and corrective actions Security Scan checks your system for the following vulnerabilities Microsoft security vulnerabilities These are security weaknesses that Microsoft has publicly identified Microsoft periodically releases software updates that help prevent hackers viruses and other Internet threats from exploiting these weaknesses and damaging computers running Microsoft software Trojan horse programs Trojans are installed secretly and perform unauthorized often malicious actions such as displaying or sending messages erasing files and formatting disks Spyware Spyware is installed either secretly or disguised as a legitimate program Spyware may track your Internet use and send your personal data to an illicit database The information tracked can include your location the Web sites you visit your online purchases and other private information Folder and file sharing A convenient feature of Microsoft Windows operating systems is the ability to share folders or files with other users on a network But share
19. l Enter a valid email address to activate your account immediately Oe Aeon es Password Password Minimum 8 characters _togin ow Confirm password Forgot User ID P ord Country region Select kh Preferred language English z Subscriptions optional M Mirus Alerts Be informed of virus outbreaks as they happen Weekly Virus Report Learn about viruses that are circulating and infecting systems Product News and Updates Find out about our new product releases and special programs NOTICES The above online form asks for contact information including certain personal data By inputting such information and clicking on the Next button at the bottom of the form you are giving your express consent for Trend Micro and its authorized agents to collect such personal information and to process and store such personal information in countries such as the United States where Trend Micro has offices and where the personal information protection laws may not be as strict as in your home country As part of its compliance with U S export control laws Trend Micro may also share certain information you provide with third party service providers operating in the U S and Canada This shared information is not retained by the third party service providers once it has been verified that your use of the software will not violate U S export control laws Please make sure you agree
20. me screen Installing Home Network Security Home Service Summary Security Scan Parental Controls Home routers provide an enhanced Internet experience but the likelihood of attacks also increases Trend Micro Security Services is designed to address the unique security needs of computers accessing the Internet via home routers a Q Home Network Internet Security Router based Security Check Antivirus Parental Controls Anti spam Personal Firewall ck your computer and other online Note No personal information will be collecte Take advantage of Trend Micro Security Services today Tell me more Trend Micro Incorporated is a global leader in network antivirus and Internet content security software and services I Do not show Trend Micro Security Services on this computer next time FIGURE 2 1 The Trend Micro dashboard Home screen Note To protect your entire network install the dashboard on all of your computers Installing the dashboard troubleshooting Installing the dashboard requires downloading the Trend Micro ActiveX control If you are unable to download the ActiveX control please check your Internet Explorer security settings The Trend Micro ActiveX control is a signed ActiveX control meaning it has a digital signature authenticating Trend Micro as the author Your Internet Explorer default security settings permit the downloading of signed ActiveX downloads To restore your Internet
21. mode only This password allows users to view blocked Web pages You can also use this password on the dashboard s Parental Controls screen to override Parental Controls for a specified period 4 Choose whether to enable Parental Controls all the time or according to a specified schedule 5 1 Using Parental Controls Parental Controls General Mode General mode is the simplest way to use Parental Controls In General mode the same access profile applies to all network users but you can set a password that allows mature users to view blocked Web pages This password can also be used on the dashboard s Parental Controls screen to override Parental Controls for a specified period When you enable Parental Controls the default profile blocks all content under the twelve potentially offensive content blocking categories You can select another predefined profile or create a custom profile Follow the instructions on your router s setup screen to enable Parental Controls select General mode set a bypassing password and select the desired access profile To enter the setup screen click the dashboard s Parental Controls tab click Log in to the router setup screen and then type your router s user name and password On the setup screen locate the Parental Controls configuration area Note After making changes on the router setup screen click Apply to save changes Parental Controls Per User Mode Per User mode allows y
22. n and then wait while Setup downloads the installation files If a second message box opens asking Do you want to run this software click Run After downloading the files the Location to Save Files screen appears To save the installation files in the default location click Next To change the location click Change specify a new location and then click Next The license agreement screen appears Read the license agreement If you accept the terms click I accept the terms in the license agreement and then click Next Setup scans the system memory boot sector and critical files After scanning the Registration Information screen appears Figure 2 6 Note When you activated your account Trend Micro sent you a second email message This message contains your Trend Micro Internet Security serial number 2 8 Installing Home Network Security Te 8 Registration Information Please enter your registration information You must provide a user name and serial number to continue installing the software User Name Organization Serial number indicates required information Enter the serial number provided with this software or use the existing serial number from a previous installation Cancel FIGURE 2 6 The Registration Information screen Type the required information and then click Next The Installation Location screen appears To install Trend Micro Inter
23. net Security in the default location click Next To change the location click Change specify a new location and then click Next The Installation Type screen appears For best results select Full and click Next The Configuration Type screen appears Select Recommended and click Next The Ready to Install screen appears Click Install When installation completes click Yes to restart your computer After restarting your computer please proceed to the next section Registering Trend Micro Internet Security Installing Home Network Security Registering Trend Micro Internet Security After installing Internet Security register your software to get free updates to scanning components during the trial period and free use of Parental Controls for one year Registration is done only once and covers up to ten computers To register Trend Micro Internet Security 1 Click Trend Micro PC cillin Internet Security in the Start menu or the icon at the bottom right corner of your desktop The main Internet Security screen appears 2 Click Updates and Registration and then click Registration The Registration screen appears Figure 2 7 Trend Micro PC cillin Internet Security ORAS PC cillin Scan for Viruses Update Components fj Scan for Spyware Registration H3 Summary Register your software to become eligible to receive updates and technical support Registration Enter a valid serial number in the field
24. on page 4 1 e Using Security Scan and Anti Spyware on page 4 5 e Using the Parental Controls screen on page 4 11 Starting the Dashboard To start the dashboard click Trend Micro Security Services in the Start menu or the ly icon in your browser s toolbar For online help while using the dashboard click the O icon in the top right corner of the screen Using the Service Summary Screen On the Service Summary screen you can e Renew your services Download Trend Micro Internet Security Log in to the router setup screen e Access your Trend Micro customer account Scan your computer for viruses Get technical support Get antivirus and computer security information e Change your user account To access the Service Summary screen Figure 4 1 start the dashboard and then click the Service Summary tab Using the Trend Micro Dashboard Home e e Summary Security Scan Service Summary My Account Name Your Name User ID your_name yahoo com Login to Trend Micro Customer Account Parental Controls Top Threats Wordwide PE ELKERN D high risk alert PE VALLA A low risk alert B PE FUNLOVE 4099 medium alert E WORM LOVGATE G low risk alert TROJ NTSERV A low risk alert My Services Service Name Security Scan Internet Security antivirus anti spam personal firewall Activated Trial Activated 16 days left Parental Controls Titel Actwated isi jinagan Technical Suppo
25. ormation sceeeceeeeceseeeeeeees 4 3 Change your user account 00 eceeccscecessececeseeceseseeeeaecesesseeceeeeeessseecaes 4 4 Using Security Scan and Anti Spyware 00 cscscsssessecreeeeeteneeeeteees 4 5 Generating a Security Scan report and removing spyware cceee 4 5 Generating a network wide security report cccececcecessececeeceeesteeeeeees 4 7 Vulnerabilities and corrective ActiOnS cecceesceeereeeseceneeceereesseeeeeeenees 4 8 Risk assessment Criteria kds n enesis eneste e e naea einni 4 10 Using the Parental Controls sereen cccecceeseesseetecseeeseeseeeseeeeenseenes 4 11 Chapter 5 Chapter 6 Using Parental Controls Parental Controls General Mode 0 c eccccceeccceesececescecesseeecesseeeensees 5 2 Parental Controls Per User Mode ccccccccccccesssccessececsseeceseeeeeseee 5 2 Content Blocking Categories cccccceseesseescesceeeeeseeeecseeeseeaeeeenseens 5 3 Getting Support Help with Home Network Security Services cecseeeseeeeereeeeeeeees 6 1 Help with Trend Micro Internet Security 0 0 ceceeeseeseeeeeteeeeeeeerenee 6 2 Chapter Trend Micro Home Network Security Services Overview Trend Micro in cooperation with leading router manufacturers has designed the first complete security solution for home networks Trend Micro Home Network Security has three components the Trend Micro dashboard Trend Micro Internet Security and router based Par
26. ou to give each network user a different access profile Each user has an individual user name and password and must log in before accessing the Internet In Per User mode there is initially only one user Parents This user by default has unrestricted Internet access For new users that you add the default access profile is General blocking This predefined profile blocks all content under the twelve potentially offensive content categories You can give a new user another predefined profile or create a custom profile To allow a user unrestricted Internet access select the No Restrictions access profile To configure Per User mode follow the instructions on your router s setup screen On the router setup screen you can e Add anew user Select a user name and password an access profile for the new user and the new user s status Active or Inactive A user with Inactive status cannot log in and cannot access any Internet sites e Edit an existing user You can change the user name password access profile and status e Delete a user 5 2 Using Parental Controls To enter the router setup screen click the dashboard s Parental Controls tab click Log in to the router setup screen and then type your router s user name and password On the setup screen locate the Parental Controls configuration area Note After making changes on the router setup screen click Apply to save changes Content Blocking Categorie
27. product FAQ page appears 2 On the FAQ page click Home Network Security For information about Trend Micro Internet Security click PC cillin Internet Security To view the latest version of this User s Guide click Download User s Guide Get antivirus and computer security information The Service Summary screen provides links to the following general information e Antivirus and security tips e Free newsletters on computer security 4 3 Using the Trend Micro Dashboard e The Trend Micro Virus Encyclopedia e Details of recent virus outbreaks and other Internet security threats To view this information click the name of a threat under Top Threats Worldwide or click View all Change your user account To change the Trend Micro user ID that is assigned to your router click the If you are not link in the Online Support area of the Service Summary screen Figure 4 2 Online Support Technical Support Search our Knowledge Base FAOQ Antivirus Resources Antivirus and security Tips Subscribe to our FREE Newsletters Download User s Guide If you are not lt name gt click here FIGURE 4 2 Change user link 4 4 Using the Trend Micro Dashboard Using Security Scan and Anti Spyware On the Security Scan screen you can e View individual computer and network wide security reports e Detect and remove spyware e Get an overall risk assessment details of what Security Scan
28. quently Asked Questions FAQs On the dashboard s Service Summary screen click FAQ On the FAQ page click PC cillin Internet Security Customer Care Center The Customer Care Center contains the latest information about Trend Micro Internet Security To visit the Customer Care Center start Internet Security and then click Help gt Customer Care Center At the login screen type the user ID email address and password you used to open your Trend Micro customer account 6 2
29. rental Controls This chapter has the following sections Parental Controls General Mode on page 5 2 e Parental Controls Per User Mode on page 5 2 e Content Blocking Categories on page 5 3 Parental Controls are configured on your router s setup screen To access this screen click the dashboard s Service Summary tab click Log in to the router setup screen and then type your router s user name and password On the setup screen locate the Parental Controls configuration area Note For specific information on configuring Parental Controls refer to the instructions on your router s setup screen After making changes on this screen click Apply to save changes There are four main steps to configure Parental Controls 1 Choose General or Per User mode In General mode all users share the same access profile Per User mode allows you to choose a different access profile for each user on the network In Per User mode all users must log in before accessing the Internet 2 Choose an access profile The access profile determines the type of content that Parental Controls will block You can choose one of the predefined profiles or create a custom profile In General mode the profile you choose applies to all users In Per User mode you can choose a different profile for each user To give a specified user unrestricted Internet access choose the No Restrictions profile 3 Seta Parental Controls bypassing password General
30. rt Anti Spyware Activated Search our Knowledge Base e To download Trend Micro Internet Security click here FAQ Antivirus Resources Antivirus and security Tips Subscribe to our FREE Newsletters View all Online Support Buy Renew gq Free Services Virus Encyclopedia everything you want to know about computer viruses HouseCall Ease your mind and scan your PC for viruses Download User s Guide My Router NETGEAR router model WGT624 Trend Micro Security Services version 1 1 build 102441 0 17_1 0 1 Installation Date 6 2 2005 Login to router setup screen use your router s user name and password If you are not Your Name click here FIGURE 4 1 The Service Summary screen Renew your services To renew your Trend Micro Internet Security and Parental Controls services click Buy Renew and then follow the instructions in Renewing Your Services on page 3 1 Download Trend Micro Internet Security To download Trend Micro Internet Security click the download link in the My Services area of the Service Summary screen The Download Now screen appears To begin click Start Download amp Install For detailed downloading and installation instructions refer to Installing Trend Micro Internet Security on page 2 8 Log in to the router setup screen Parental Controls are configured on your router s setup screen To access router setup click Log in to the router setup screen and then t
31. s When Parental Controls are enabled in General mode and when a new user is added in Per User mode the default access profile is General blocking This predefined access profile blocks content in all of the potentially offensive categories listed in Table 5 1 You can choose another predefined profile or create a custom profile When you create a custom profile you can select which of the potentially offensive categories to block and which categories to allow Category Description Adult Mature Content Sites that contain material of an adult nature but without excessive violence sexual content or nudity These sites may include profane or vulgar content and other content inappropriate for children Alcohol Tobacco Sites that promote or sell alcohol or tobacco products or that provide the means to create them Also includes sites that glamorize or otherwise encourage alcohol or tobacco consumption Does not include sites that sell alcohol or tobacco as a subset of another business Gambling Sites at which users can place bets or participate in betting pools including lotteries online Also includes sites that provide information assistance recommendations or training on placing bets or participating in games of chance Does not include sites that sell gambling related products or machines Also does not include off line casino and hotel sites unless they meet one of the foregoing criteria Hacking Pro
32. s are not available After you activate your services e the dashboard s Security Scan and Anti Spyware services are free for unlimited use Trend Micro Internet Security is free for 60 days e the Parental Controls service is free for 60 days extended to one year when you register your free trial of Trend Micro Internet Security Activation requires three simple steps 1 Registering a Trend Micro customer account on page 2 4 2 Installing Trend Micro Internet Security on page 2 8 3 Registering Trend Micro Internet Security on page 2 10 Note To receive the Parental Controls service free for one year download Trend Micro Internet Security and register your Internet Security trial subscription Registering a Trend Micro customer account To register a Trend Micro account 1 Start the dashboard by clicking Trend Micro Security Services in the Start menu or the amp Y icon in your browser s toolbar 2 Click the Service Summary tab The Service Summary screen appears Figure 2 2 2 4 Installing Home Network Security Home p e Summar Security Scan Parental Controls Service Summary My Senaces G You still need to activate your services and only have 59 days to continue using Security Scan Activate now to take full advantage of Trend Micro Security Services including unlimited use of Security Scan Service Name Status Action Security Scan 59 days left Internet Security antivirus
33. s below and clic Register Now Network Control Network Security Return to Main Screen FIGURE 2 7 The Registration screen 3 Click Register Now The Account Confirmed screen appears Figure 2 8 Installing Home Network Security Account Confirmed Product Trenc Micro Internet Security 60 day Trial Name Trend Micro UserID trencunicrodtrenci com Serial Number TSZS 0016 9312 4411 0637 Expiration Date 8 2 2005 Upgrade Now FIGURE 2 8 The Account Confirmed screen The Account Confirmed screen shows your Trend Micro Internet Security serial number and the expiration date of your trial subscription To purchase an annual subscription now click Upgrade Now To protect your entire network install Trend Micro Internet Security on all of your computers To install Trend Micro Internet Security on additional computers 1 Install the Trend Micro dashboard See Installing the Trend Micro Dashboard on page 2 1 2 Start the dashboard click the Service Summary tab and then click the Trend Micro Internet Security download link on the Service Summary screen The Download Now screen appears 3 Click Start Download amp Install and then follow the on screen instructions to install the program Note Use the same serial number each time you install Trend Micro Internet Security You can install the program on up to ten computers using this serial number Installing Home Network Security
34. st two weeks detected but it has not been updated in the past three days 4 10 Using the Trend Micro Dashboard Using the Parental Controls screen On the Parental Controls screen you can e View attempts to access blocked content by all computers on your network and actual accesses e Temporarily override Parental Controls for a specified period e Log in to the router s setup screen to configure Parental Controls To access the Parental Controls screen Figure 4 7 start the dashboard and then click the Parental Controls tab Home Service Summary Security Scan Parenta ontrols Parental Controls Cancel Override The table below displays the number of times computers in your network have accessed or attempted to access Web sites belonging to a certain category Parental Override Name Parents As of 06 06 2005 Name Parents ia AdultMature Content 7 ol i ol i Password Pornography ol ol Sex Education ol ol i Override time intimate Apparel Swimsuit of ol 1hour Nudity o o 4 Alcohol Tobacco 0 lllegal Questionable 0 0 Gambling 0 oy Violence Hate Racism 0 o amp To change these I settings log on to Weapons af the router s Web Illegal Drugs 0 Oy console use the s t I ter s Web Hacking Proxy Avoidance 0 ol a EE password and click the Parental Controls button FIGURE 4 7 T
35. to a specified schedule For detailed information on configuring Parental Controls refer to the instructions on your router s setup screen C a Renewing Your Services After you activate your services Anti Spyware and Security Scan are free for unlimited use and Trend Micro Internet Security and Parental Controls are free for a trial period Before the trial period ends renew your Internet Security and Parental Controls services by purchasing annual subscriptions online at the Trend Micro Customer Care Center To renew your services at the Customer Care Center 1 On the dashboard s Service Summary screen click Buy Renew A window appears asking Do you have a prepaid or promotional subscription code 2 Ifyou have purchased a prepaid subscription or if a prepaid subscription was included with your router click Yes Follow the on screen instructions to redeem your prepaid subscription If you do not have a prepaid subscription click No The Customer Care Center login screen appears Figure 3 1 Global Sites Search C D TREND ARB Sh Pp srs Home Products UUEEGE Support Knowledge Base Customer Care Center gt Member Login FAQs Update Center Please choose your language Member Login Supported Versions English v Beta Programs Submission Wizard User ID Gser emailaddress com New member registration Premium Support Password Please register if you are using a ain jecccceee Trend Micro
36. with the Legal Notice amp Privacy Statement lt lt Back Next gt gt right 2005 Trend Micro Inc All rights reserved About Trend Micro Legal Notice Privacy Policy Contact Us FIGURE 2 3 The account registration screen On the account registration screen type your name email address and other required information and then click Next The Check Information screen appears Note If you already have a Trend Micro customer account type your user ID and password click Log in Now and then click Next Installing Home Network Security 5 Ifthe information on the screen is correct click Submit The Registration Sent screen appears 6 To return to the dashboard click Continue Close the dashboard window Trend Micro sends a verification message to the email address you entered as your user ID To activate your account click the link in this message Note Trend Micro does not activate your account until you click the link in the verification message When you click the link in the verification message the Account Activated screen appears Figure 2 4 Account Activated Your Trend Micro Security Services have been activated You can now begin your 60 day evaluation of Trend Micro Internet Security Product Trend Micro Internet Security 60 day Evaluation Downoad Now gt gt Name Trend Micro User ID trend micro trend com Serial Number 1TSZS 0018 7420 8811 3163 Expirat
37. xy Avoidance Sites providing information on illegal or questionable access to or use of communications equipment and software or that provide information on how to bypass proxy server features or gain access to URLs in a way that bypasses the proxy server Illegal Drugs Sites that promote offer sell supply encourage or otherwise advocate the illegal use cultivation manufacture or distribution of drugs pharmaceuticals intoxicating plants and chemicals and related paraphernalia Using Parental Controls Category Description lllegal Questionable Sites that advocate or give advice on performing illegal acts such as service theft evading law enforcement fraud burglary techniques and plagiarism Also includes sites that provide or sell questionable educational materials such as term papers Intimate Apparel Swimsuit Sites that sell or contain images of swimsuits intimate apparel or other suggestive clothing Does not include sites selling undergarments as a subset of another business Nudity Sites that contain nude or seminude depictions of the human body These depictions need not be sexual in intent or effect May include sites containing nude paintings or photo galleries of an artistic nature This category also includes nudist or naturist sites containing pictures of nude individuals Pornography Sites that contain sexually explicit material for the purpose of arousing
38. ype your router s user name and password On the setup screen locate the Parental Controls configuration area 4 2 Using the Trend Micro Dashboard Access your Trend Micro customer account To access the Trend Micro Customer Care Center click Log in to your Trend Micro customer account The Trend Micro Customer Care Center login screen appears In the User ID box type the email address you used to register your customer account In the Password box type the password you chose when you registered your account At the Customer Care Center you can buy and renew services manage your customer account and access product information Scan your computer for viruses To scan your computer for viruses from the dashboard click HouseCall and then follow the on screen instructions If you think your computer is infected with a virus click I think my computer is infected what should I do and then follow the on screen instructions for assistance Get technical support To search the Trend Micro Knowledge Base 1 On the dashboard s Service Summary screen click Search our Knowledge Base The Knowledge Base page appears 2 Select Search by Product In the product list click Home Network Security 3 For information about Trend Micro Internet Security return to the product list and click PC cillin Internet Security To view frequently asked questions 1 On the dashboard s Service Summary screen click FAQ The Trend Micro
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