TP-Link TD-W8960N V1 Troubleshooting
Contents
1. ADSL Modem Problem Quick Troubleshooting Flowchart Suitable for TD 8810 TD 8840 TD W8910G TD W8920G TD W8960N Step1 Log into the setup page of the modem If the customer could not log into the setup page please check the ethernet cable IP address of the computer web browser power adapter of the modem Step2 Check the Link Rate Check the Link Rate Upstream and Downstream on the Device Info Page lf the numbers of Link Rate are normal that means the ADSL line is synchronized Device Info Firmware Version 1 3 4 Build 080429 Rel s5004n Hardware Version TO VWW8920G v1 00002200 This information reflects the current status of your DSL connection Line Rate Upstream Kbps 1021 Line Rate Downstream Kbps 10447 LAH IP Address 192 168 1 1 Default Gateway Primary DNS Server 192 168 1 1 Secondary DNS Server 192 168 1 1 If there is nothing in the Link Rate table that means the ADSL line is not connected or not synchronized Firmware Version 1 3 4 Build 080429 Rel 55004n Hardware Version TO VWWe89270G6 v1 00002200 This information reflects the current status of your DSL connection Line Rate Upstream Kbps Line Rate Downstream Kbps LAN IP Address 192 168 1 1 Default Gateway Primary DNS Server 192 168 1 1 Secondary DHS Server 192 168 1 1 Solution 1 Check the ADSL line and filter make sure they are connected correctly 2 Reboot the modem 3 After the reboot if the ADSL line still not s2. isabled Enabled a Down Step4 Default Gateway If the modem already has the default gateway parameter that means the modem is connected to the ISP Internet service provider If the customer still has no Internet connection please check the DNS address on the computer and check the settings of web browser Device Info Firmware Version 1 3 4 Build 080429 Rel s5004n Hardware Version TO VWES20G6 v1 00002200 This information reflects the current status of your OSL connection Line Rate Upstream Kbps 1021 Line Rate Downstream Kbps 10404 LAN IP Address Default Gateway 203 55 231 88 Primary DNS Server 2U3 0 1 76 191 Secondary DNS Server TP LINK Support Team 2008
3. ynchronized maybe we need contact the ISP to check the line Step3 Check the Status of WAN port Open the Device Info WAN page check the Status information in the table Status Authentication Failure Solution Check the username and password WAN Info VPLYVCI Category Service Interface Protocol IGMP Qo0 State Status IP Address ppp Link Ctrl 635 UBR pppoe_8_35_1 ppp_8_35_1 PPPoE Enabled Disabled Enabled Arnentication Connecting Status UP connection is OK Solution if the customer still have no Internet connection please turn to Step4 VPLAYCI Category Service Interface Protocol IGMP Qo State Status IP Address ppp Link Ctrl B35 LIBR pppoe 6 35 1 ppp 8 36 1 PPPOE Enabled Disabled Enabled Up 203 158 635 230 Disconnect Status PPP Down solution 1 Check the upstream and downstream in the device info page turn to Step2 2 Check the VPI VCI and protocol make sure they are matched with the information from the ISP Also it is recommended to remove the other unnecessary VPI VCI items in the list VPIACI Category Service Interface Protocol IGMP QoS State Status IP Address ppp Link Ctrl B35 LIAR pppoe 8 35 1 ppp 8 35 1 PPPoE Enabled Disabled Enabled Connect Status ADSL Link Down Solution Same with the Step2 WAN Info VPLYCI Con ID Category Service Interface Protocol lymp QoS State Status IP Address moo 1 UBR pppoe_8_35_1 ppp_8_35_1 PPPoE Disabled D
Download Pdf Manuals
Related Search