Technicolor - Thomson ST516V6 User's Manual
Contents
1. A Your Speed Touch has not been found Check whether All cable s are connected appropriately Your Speed Touch is tumed on and fully initialized Your computer has a valid IF address i e any P address but 0 0 0 0 No personal firewall software is running on your computer You can try to Move your wireless client closer to the Speedtouch wireless access point ff required reset your SpeedTouch See the Speed Touch user documentation for more infomation the problem persists contact your Service Provider Cancel If this is the case check whether gt Thomson Gateway is turned on and fully initialised gt Your computer has a valid P address that is any address but 0 0 0 0 m In Microsoft Windows 1 Inthe taskbar click the Start button 2 Select Run 3 In the Open field type cmd 4 Click OK A black vvindovv vvill appear vvith a flashing cursor E DOC CTC 20060911 0017 v2 0 Chapter 4 rem Troubleshooting images amp beyond y 5 Type ipconfig all and press ENTER Your IP address is displayed m In Mac OS X 1 Goto Dock System Preferences 2 Click Network 3 Click the TCP IP tab Your P address is displayed In Microsoft Windows 98 or Microsoft Windows Millennium type vvinipcfg and then press ENTER gt No dedicated firewall device or router is placed between your computer and the Thomson Gateway gt No personal network security software for2. E DOC CTC 20060911 0017 v2 0 Chapter 2 ERTAN m Basic Installation Home Install Wizard The Home Install Wizard guides you through your local network connections and prepares the Thomson Gateway to connect to the Internet Proceed as follows 1 On the Welcome page click Next to continue ST DSL Gateways amp Routers Welcome to the SpeedTouch Home Install Wizard This Wizard will guide you through the setup of your SpeedTouch system Click Next to continue Cancel The Software License Agreement window appears 2 You must accept before continuing Click Yes to accept If you accepted the Software License Agreement in a previous configuration setup this window will not be shown The Home Install Wizard checks your system and invites you to connect the Thomson Gateway to your computer Please wait the wizard is checking your computer Scanning your computer Please wait this can take afew minutes E DOC CTC 20060911 0017 v2 0 Chapter 2 THOMSON Basic Installation images amp beyond 3 Makethefollowing connection m Connect the yellow RJ 45 Ethernet cable to the yellow Ethernet port on your Thomson Gateway and the other end to the computer s Ethernet port 4 Once the hardware is installed and connected to the Thomson Gateway the procedure continues with configuring your nternet connection If the wizard does not detect a connection an error message will be displayed Refer
3. LED Make sure the Thomson Gateway is plugged into the DSL enabled phone line Make sure micro filters are correctly fitted if not it is very likely that your regular telephone service is not vvorking properly Make sure you have the correct Thomson Gateway variant ISDN or POTS according the DSL phone service provided to your premises If you have previously had a working connection call your SP to check for service outages No Ethernet LED No Ethernet connectivity Make sure the Ethernet cable s are firmly connected to the 10 100Base T port Make sure you are using the correct cable type for your Ethernet equlpment Make sure the Ethernet NIC driver is correctly installed and enabled on your computer Power safe options for the Ethernet NIC should preferably be disabled Red nternet LED or No gt There vvas an authentication failure This will usually present itself as an nternet LED error message regarding an incorrect password m Check vvhether your user name is correct For ADSL connections the user name is normally in the form of username ISP m Check whether your password is correctly entered The password is case sensitive If you continue to get password failures contact your ISP gt The wrong service profile was selected Restart the setup of your Thomson Gateway and make sure to select the correct service profile E DOC CTC 20060911 0017 v2 0 Chapter 4 he pel Troubleshooting Yo
4. The Thomson ST516 g connects to an analogue Plain Old Telephone Service POTS line gt ISDN The Thomson ST516 giconnects to an Integrated Service Digital Network ISDN line enabling residences with an ISDN line to use the ADSL service The variant supports POTS ADSL ADSL2 ADSL2 RE ADSL ADSL ADSL2 ADSL2 You can easily identify your variant by checking the product name printed on the label on the bottom of your Thomson Gateway Only use the Thomson Gateway variant which is appropriate for the DSL service provided to your premises E DOC CTC 20060911 0017 v2 0 Ja MEAN Chapter 1 images amp beyond Introducing the Thomson Gateway E DOC CTC 20060911 0017 v2 0 Chapter 2 THOMSON Basic Installation images amp beyond 2 Basic Installation Before you begin Make sure you read the safety instructions and regulatory notices first You can find the safety instructions on the Setup CD see 2 2 Installing your Thomson Gateway on page 7 They may also be provided as a printed booklet ADSL service The ADSL service must be up and running on your telephone line If both conventional telephone and ADSL service are simultaneously available from the same copper pair you will need a central splitter or distributed filters for decoupling ADSL and telephone signals Public telephone lines carry voltages that can cause electric shock Only try to set up splitter filters that have been des
5. and the default password is blank Uhanging your password For security reasons it is recommended to set a password to access the Thomson Gateway Proceed as follows 1 Gotothe Thomson Gateway home page http dsldevice lan or 192 168 1 254 In the left pane choose Toolbox gt User Management 2 3 Inthe Pick a task list click Change my password 4 Enter a nevv passvvord and confirm Do not forget this logon information or you vvill be forced to reset the Thomson Gatevvay back to its default configuration E DOC CTC 20060911 0017 v2 0 Chapter 2 images amp beyond Bas c nstallat on E DOC CTC 20060911 0017 v2 0 Chapter 3 Web Based User Interface 3 Web Based User interface Embedded pages The Thomson Gateway comes with embedded web pages providing an interface to the software installed on the device t allows Easy Setup and management of the Thomson Gateway via your web browser from any computer connected to the Thomson Gateway Access Proceed as follows to access the pages 1 Open your Web browser 2 Inthe address bar type http dsldevice lan or your Thomson Gateway s IP address the default IP address is 192 168 1 254 and press ENTER 3 Enter your Thomson Gatevvay security user name and passvvord 4 The Thomson Gateway s home page will be displayed in your browser From here depending on the rights of your user account you have access to the other pages The defau
6. beyond 2 3 The Setup CD Setup CD Your Thomson Gateway comes with a Setup CD If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation Thomson Gateway system software service templates etc CD menu The CD menu appears automatically each time you insert the CD or after running the Ouick Install Wizard and subseguent Home Install Wizard ST DSL Gateways amp Routers Home gt Run Quick Installation gt Maintenance gt Documentation and Help gt Visit Thomson Broadband gt View CD Contents Select gt Run Quick Installation to start the Quick Install Wizard and Home Install Wizard gt Maintenance to m Reconfigure your Thomson Gateway via the Home Install Wizard m Check for software upgrades gt Documentation and Help to m Consult user documentation for your Thomson Gateway m Consult user documentation for Thomson networking products m See more information on Thomson products and solutions If you connect to the Internet the document list will automatically be updated with the latest documentation If you have problems viewing the documentation see cannot view the Thomson Gateway documentation on page 32 E DOC CTC 20060911 0017 v2 0 Chapter 2 1245010107 m Basic Installation gt Visit Thomson Broadband to vis
7. browser Browse to an arbitrary Web site for instance http www thomson broadband com As long as no Internet connection has been set up you will be automatically redirected to the Thomson Gateway Welcome page Welcome Congratulations on purchasing this SpeedTouch residential gateway You are currently not connected to the Internet click on the task below to continue gt Set up my SpeedTouch 2 Click Set up my SpeedTouch to start the Easy Setup wizard f you are not redirected automatically go to Starting the Easy Setup wizard on page 16 3 Proceed with Using Easy Setup on page 16 E DOC CTC 20060911 0017 v2 0 Chapter 2 THOMSON Basic Installation images amp beyond y Starting the Easy Setup wizard You can also start the Easy Setup wizard from within the embedded Web pages Proceed as follows 1 Browse to the Thomson Gateway pages on http dsldevice lan or on its IP address 192 168 1 254 by default 2 Inthe menu click SpeedTouch THOMSON ST780WLDX Administrator Help SpeedTouch Home gt SpeedTouch Information 8 Your DSL connection is down Verify that your SpeedTouch is correctly connected to your phone line If the problem persists check your documentation Configuration Event Logs SpeedTouch Information Broadband Connection ae gee Product Name ST780WLDX Serial Number CP063017T00V Toolbox Software Release 6 2 0 P s Configura
8. from lightning gt Do not use this product to report a gas leak in the vicinity of the leak VVireless In case this product is equipped with a wireless transceiver it uses Direct Sequence Spread Spectrum DSSS Orthogonal Frequeney Division Modulation OFDM radio technology As such it is designed to be inter operable with any other wireless DSSS OFDM type product that gt Complies with the IEEE802 11b IEEE802 11g Standard on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers gt Is Wi Fi CERTIFIED as defined by the Wi Fi Alliance Directive Unless express and prior approval by THOMSON in writing you may not an have read and fully understand the Safety Instructions and Regulatory Notices TH ages Your Thomson Gateway is designed and tested to meet the latest safety standards However to q p ensure safe use of this product it is important that you carefully read and comply with the Safety Instructions and Regulatory Notices shown and or available in the Safety and Regulatory booklet before you install the Thomson Gateway 4 Subseguent screens guide you through the preliminary hardware setup of your Thomson Gateway Follovv all the instructions carefully and click Next each time your are ready to proceed 5 Click Set up my THOMSON ST to continue 6 The procedure continues with the Home Install Wizard Proceed with Home Install Wizard on page 10
9. from CDs to run on My Computer E DOC CTC 20060911 0017 v2 0 Chapter 4 ER Troubleshooting images amp beyond y 4 5 Easy Setup Troubleshooting Prerequisites Before you run the Easy Setup on the embedded Thomson Gateway pages make sure that gt necessary connections are made gt Thomson Gateway is turned on gt Your host computer is configured as DHCP client or with a valid fixed IP address If you have any problems you can give the host computer a fixed IP address in the same subnet as O your Thomson Gateway If the Thomson Gateway is in its default settings that is an address between 192 168 1 1 and 192 168 1 253 If you use fixed IP addresses the Thomson Gateway has to be configured as DNS server default Supported Web browsers Your Web browser must be able to run JavaScript Disable proxy server The Easy Setup only works if the proxy server is disabled or bypassed for local addresses For more information refer to the Help of your Web browser Proceed as follows to disable a proxy server in Internet Explorer 1 Inthe Internet Explorer menu choose Tools gt nternet Options 2 Click the Connections tab 3 Click the LAN settings button 4 Clear the Use proxy server box and the Use automatic script box It is recommended to disable all other network connections on your computer first except the one in connecting to your Thomson Gatevvay Proceed as follovv
10. DDEEE SS D SosedTouchVVVVVV S N CPYYVVVVPPXXX CC WEP hex 1234ABCDEF C CHF WPA PSK 1234ABCDEF RATED INPUT 18V CERTIFIED TCM 12345670 TH If you install the Thomson Gateway onto plasterboard use dowels to secure the screws Otherwise the strain of the cables connected to the Thomson Gateway rear panel connectors could pull the Thomson Gateway from the wall E DOC CTC 20060911 0017 v2 0 Chapter 2 THOMSON Bas c nstallat on images 6 beyond 2 2 Installing your Thomson Gateway nternet connectivity setup There are different vvays to set up your Thomson Gatevvay The best vvay depends on your operating system If you use the following operating the recommended way to set up your Thomson system Gateway is Microsoft Windows 98 SE Millennium the Home Install Wizard as described in 2 2 1 Guided 2000 or XP Installation on page 8 Mac OS X Any operating system provided you the Easy Setup as described in 2 2 2 Manual Installation on have P connectivity page 15 E DOC CTC 20060911 0017 v2 0 THOMSON images amp beyond y Chapter 2 Basic Installation 2 2 1 Guided Installation Introduction On the CD a Quick Install Wizard is provided that will guide you through the first installation and setup of your Thomson Gateway The Quick Install Wizard will gt Provide important safety and regulatory information gt Show you how to make the necessary connec
11. THOMSON images amp beyon r Thomson ST516v6 Installation and Setup Guide Thomson S T516v6 Installation and Setup Guide images amp beyond THOMSON images amp beyond y Copyright Copyright 1999 2007 Thomson All rights reserved Distribution and copying of this document use and communication of its contents is not permitted without written authorization from Thomson The content of this document is furnished for informational use only may be subject to change without notice and should not be construed as a commitment by Thomson Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document Thomson Telecom Belgium Prins Boudewijnlaan 47 B 2650 Edegem Belgium http vvvvvv thomson broadband com Trademarks The follovving trademarks are used in this document gt DECT is a trademark of ETSI gt Bluetooth word mark and logos are owned by the Bluetooth SIG Inc gt Ethernet M is a trademark of Xerox Corporation gt Wi Fi and the Wi Fi logo are registered trademarks of the Wi Fi Alliance Wi Fi CERTIFIED Wi Fi ZONE Wi Fi Alli ance their respective logos and Wi Fi Protected Access are trademarks of the Wi Fi Alliance V UPnP is a certification mark of the UPnP Implementers Corporation Microsoft MS DOS Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corpo ration in the
12. THOMSON Basic Installation images amp beyond y Finishing the Home Install Wizard The Home Install Wizard will configure the Thomson Gateway and your computer according to the service profile Proceed as follows 1 You can follow the configuration progress in following window Configuration of Speed Touch Please wait the wizard is setting up your Speed Touch and local network THOM tae The wizard will automatically set up your Speed Touch through following tasks Identification of SpeedTouch k Configuration of SpeedTouch Verification of SpeedTouch configuration Configuration of computer 2 Click Finish to close the wizard The following steps will happen automatically mM After some seconds the Internet LED on your Thomson Gateway will be lit green to indicate Internet connectivity f not refer to 4 2 LED Diagnostics on page 27 If needed you can test your Internet connection as described in Testing your nternet Connection on page 29 m The CD Menu is displayed See 2 3 The Setup CD on page 17 for more information m You are redirected to the embedded Thomson Gateway pages automatically unless you cleared the http dsldevice lan check box in the last window of the Home Install Wizard These pages allow you to configure the Thomson Gateway firewall Thomson Gateway settings and so on See the User s Guide for more information More on P settings In most cases the computer s
13. United States and or other countries V gt Apple and Mac OS are registered trademarks of Apple Computer Incorporated registered in the United States and other countries gt UNIX is a registered trademark of UNIX System Laboratories Incorporated gt Adobe the Adobe logo Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incor porated registered in the United States and or other countries Other brands and product names may be trademarks or registered trademarks of their respective holders Document Information Status v2 0 May 2007 Reference E DOC CTC 20060911 0017 Short Title Installation and Setup Guide ST516ve R6 2 Contents THOMSON images amp beyond About this Installation and Setup Gulde 1 1 Introducing the Thomson Gatevvay 3 E BICI Sta IO smeenk 5 2 1 Mounting your Thomson Gatevvay 6 2 2 Installing your Thomson Gateway 7 2 2 1 Guidedinstallation eee ana anana 8 5 Momenten bala bent en 15 2 3 The setup CD EY PE 17 2 4 Thomson Gateway Connection Essentials 19 2 5 Connections Overview and Powering 20 20 B
14. about active content in Internet Explorer on page 33 E DOC CTC 20060911 0017 v2 0 Chapter 4 THOMSON Troubleshooting images amp beyond get a warning about active content in nternet Explorer When opening documentation pages from the Setup CD a warning might be displayed This may be the case when the pages are opened in nternet Explorer and you are using Microsoft Windows XP with Service Pack 2 Proceed as follows to view the documentation 1 In Internet Explorer the following message will appear in the Information Bar Y To help protect your security Internet Explorer has restricted this file from showing active content that could access your computer Click here for options 2 Click the Information Bar with the warning 3 Select Allow Blocked Content A security warning is displayed Security Warning Allowing active content such as script and ActiveX controls can be useful but active content might also harm your computer Are you sure you want to let this file run active content 4 Click Yes You can now view or print the Thomson Gateway documentation pages This warning will be displayed every time you consult the documentation If you do not want this q message to be shown in the future you must allow CDs to run active content on your computer 1 Inthe nternet Explorer menu select Tools gt nternet Options 2 Click the Advanced tab 3 Under Security select Allow active content
15. asic Se CUT ay aad 21 3 Web Based User Interface 23 4 Troubleshooting m essesenin 25 4 1 Checking the Harduvvare 26 4 2 LED Diagnostics ica 27 4 3 Web Diagnostics siii 29 4 4 Thomson Gateway Setup CD Troubleshooting 31 4 5 Easy Setup Troubleshooting 34 4 6 Reset to Factory Defaults 35 E DOC CTC 20060911 0017 v2 0 THOMSON Contents images amp beyond g y y E DOC CTC 20060911 0017 v2 0 About this Installation and Setup Guide THOMSON images amp beyond gt About this Installation and Setup Guide Symbols Used GD A note provides additional information about a topic CED A caution warns you about potential problems or specific precautions that need to be taken Terminology Generally the Thomson ST516 g 1 will be referred to as Thomson Gateway in this Installation and Setup Guide Typographical Conventions Following typographical convention is used throughout this manual gt Sample text indicates a hyperlink Example For more information visit us at www thomson broadband com gt Sample text indicates an important content relate
16. d word Example To enter the network you must authenticate yourself gt Sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On the File menu click Open to open a file Documentation and software updates Thomson continuously develops new solutions but is also committed to improving its existing products For suggestions regarding this document please contact documentation speedtouch thomson net For more information on Thomson s latest technological innovations documents and software releases visit us at http www thomson broadband com E DOC CTC 20060911 0017 v2 0 THOMSON About this Installation and Setup Guide images amp beyond g y y E DOC CTC 20060911 0017 v2 0 Chapter 1 d Introducing the Thomson Gateway ku 2 1 Introducing the Thomson Gateway Introduction n a minute you will be able to access the nternet using your Thomson Gateway This Installation and Setup Guide will show you how to set up your Thomson Gateway and how to connect a computer or a Local Area Network LAN to the Internet Identifying your Thomson Gateway The label on the bottom of your Thomson Gateway informs you about the Thomson Gateway s gt Product name gt Model number gt Serial number gt Power requirements Do not remove or cover the label DSL variants The Thomson Gateway comes in two ADSL variants gt POTS
17. e and Password for your Internet account settings as specified by your Internet Service Provider and click Next 4 The procedure continues with some additional configurations Proceed with Configuring the Thomson Gateway and your computer on page 13 E DOC CTC 20060911 0017 v2 0 Chapter 2 Basic Installation images amp beyond THOMSON Configuring the Thomson Gateway and your computer Proceed as follows 1 E DOC CTC 20060911 0017 v2 0 Depending on the selected service profile and your ISP s requirements you may have to fill in some additional settings during the Home Install Wizard like Dynamic DNS Service Time Configuration or other Enter the information provided by your SP and click Next whenever requested Provide a user name and password to protect your Thomson Gateway from unauthorised access Each time a user wanis to access a Thomson Gateway management interface the user will be prompted to provide this user name and password before access is granted Specify user name and password to prevent unwanted access to the SpeedTouch managemert interface ba A Enter a user name Password Enter a password Confirm Password Re enter the password 44 Back Cancel Click Next to continue The procedure continues with the final steps of configuring your Thomson Gateway and your computer Proceed with Finishing the Home Install Wizard on page 14 Chapter 2
18. example firewall software is running on your computer gt Your computer is correctly connected to the Thomson Gateway To repeat the search for your Thomson Gateway click Back or restart the wizard As soon as the wizard finds your Thomson Gateway you can continue with Configuring the Thomson Gateway and your computer on page 13 The Thomson Gateway is not responding If the completion window does not appear after running the Thomson Gateway Home Install Wizard this means that the Thomson Gateway is not responding or not accessible anymore There are two possibilities gt This might be due to the reconfiguration of the Thomson Gateway s IP settings In this case the last window of the Home Install Wizard will not be shown Your Thomson Gateway is correctly set up though and you will be able to surf the nternet If you did not reconfigure the Thomson Gateways IP settings restart the Home Install Wizard If the problem persists refer to the Service Provider s instructions for more information If the setup fails over a vvireless connection try to set up your Thomson Gatevvay using a vvired connection cannot view the Thomson Gateway documentation To be able to view the Thomson Gateway documentation pages on the Setup CD JavaScript must be enabled in your Web browser For more information refer to the Help of your Web browser To allow active content on a Microsoft Windows XP system see geta warning
19. igned to be installed by unqualified personnel For further assistance contact your Internet Service Provider Computer requirements To connect your computer via Ethernet make sure the computer 15 equipped with an Ethernet network interface card NIC gt 122g USB adapter Internet connection details You need the following connection details from your Internet Service Provider ISP gt Your ISP s method for connecting to the Internet for example PPPoE gt VPI VCI for example 8 35 gt Your user name and password to connect to the nternet You must have received this information when you subscribed to DSL at your Internet Service Provider ISP You will be prompted for this information at a given step in the installation procedure E DOC CTC 20060911 0017 v2 0 Chapter 2 THOMSON Basic Installation images amp beyond g y y 2 1 Mounting your Thomson Gateway Setup possibilities You can mount the Thomson Gateway on a wall or simply place it on a desk Wall mount Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface 1 Drill two holes in the wall or other vertical surface where you want to place the Thomson Gateway 2 Fasten two screws in the wall holes The screws should protrude five millimetres from the surface of the wall 3 Attach your Thomson Gateway on the wall using the two mounting slots on the bottom mni uu Sexd 222 n m MAC AAABCCC
20. ing What to check The first things to check if you cannot access the nternet are gt Power gt Hardware connections gt LEDs Configuration problems If your Thomson Gateway is unreachable due to misconfiguration you might consider a hardware reset to factory defaults as described in 4 6 Reset to Factory Defaults on page 35 If the suggestions in this chapter do not resolve the Internet connection problem please contact your Internet Service Provider Hovvever note that resetting the Thomson Gatevvay to its factory settings vvill revoke all the changes you made to the configuration E DOC CTC 20060911 0017 v2 0 Chapter 4 ER Troubleshooting images amp beyond y 4 1 Checking the Hardware Check the wiring Plug in properly all the cables you need Make sure that the cables between your Thomson Gateway computers and telephone socket are plugged in firmly Loose connections can affect your Internet connection Damaged cables can interfere with your Internet connection Check for damage along the cables and loose connections at the end of the cable Replace any damaged cables Test the telephone line To eliminate the possibility of a fault with the telephone line itself check for a dialling tone by using a telephone connected to the telephone master socket If you are using ADSL check whether a splitter has been installed or that micro filters have been correctly fitted Contact your
21. it the online support sections on www thomson broadband com gt View CD Contents to open a new window to view the Setup CD contents E DOC CTC 20060911 0017 v2 0 Chapter 2 THOMSON Basic Installation images amp beyond 2 4 Thomson Gateway Connection Essentials Wiring The image below shows all possible types of connection to the Thomson Gateway nternet Making connections n most cases the Ouick Install Wizard and Home Install Wizard will guide you through the process of making all the reguired connections to your Thomson Gateway If you want to make the required connections yourself see 2 5 Connections Overview and Powering on page 20 for more information It is recommended to wait to make any of these connections until the wizard prompts you to do so See 2 2 Installing your Thomson Gateway on page 7 for more information E DOC CTC 20060911 0017 v2 0 Chapter 2 THOMSON Basic Installation images amp beyond y 2 5 Connections Overview and Powering Introduction If you want to make the required connections yourself without using the guided installation procedure as recommended you must gt Read the safety instructions and regulatory notices first gt Follow the order as indicated below You can find the safety instructions on the Setup CD see 2 2 Installing your Thomson Gateway on page 7 They may also be provided as a printed booklet DSL co
22. lt user name is Administrator and the default passvvord is blank Tasks Among others you can View the Thomson Gateway s current settings and status Configure the Thomson Gatevvay to connect to your Service Provider vvith the settings provided Set the Thomson Gateway s firewall to work with specific applications Enable remote management access gt gt gt gt Setup security features gt gt Back up your configuration settings gt Reset the Thomson Gateway s default settings Using the Web pages When making changes to the Thomson Gateway configuration via the Web pages the configuration is stored automatically whenever you click Apply For more information on the embedded pages refer to the Help in the upper right corner of the notification and navigation area or refer to the Thomson Gateway User s Guide E DOC CTC 20060911 0017 v2 0 Chapter 3 a hd dome 2 Web Based User Interface Site Map The following Site Map gives you an overview of the main pages SpeedTouch Information Configuration Event Logs Broadband Connection DSL Connection Internet Services Toolbox t Remote Assistance Game amp Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS User Management Home Network Devices nterfaces E DOC CTC 20060911 0017 v2 0 Chapter 4 THOMSON Troubleshooting images amp beyond 4 Troubleshoot
23. mages 6 beyon
24. networking interface used during the Home Install Wizard procedure will be configured for obtaining its IP configuration dynamically This is the most convenient configuration and should not be changed For fixed or advanced IP configurations please follow the instructions of your ISP E DOC CTC 20060911 0017 v2 0 Chapter 2 THOMSON Basic Installation images amp beyond 2 2 2 Manual Installation Web based Easy Setup With the help of the Easy Setup your Internet connection is set up in a few clicks The Easy Setup is Operating System independent Preconditions Make sure that gt Your Thomson Gateway is correctly set up and turned on gt Your computer is connected to the Thomson Gateway gt Your host computer is configured as DHCP client or with a valid fixed IP address For more information refer to the Help of your browser O In case of problems you can give the host computer a fixed IP address in the same subnet as See Wiring on page 19 for a comprehensive overview of all Thomson Gateway connections your Thomson Gateway If the Thomson Gateway is in its default settings that is an address between 192 168 1 1 and 192 168 1 253 In case you use fixed IP addresses the Thomson Gateway has to be configured as DNS server gt Your Web browser is not using a proxy server For more information see Disable proxy server on page 34 HTTP intercept Proceed as follows 1 Open a Web
25. nnection Use the grey DSL cable to connect the Thomson Gateway DSL port to your telephone wall outlet or distributed filter Powering the Thomson Gateway Plug the coaxial jack of the electric power supply adapter into the Thomson Gateway power inlet port and the other end into the wall outlet The Thomson Gateway electrical power requirements are indicated on the label on the bottom side q of your Thomson Gateway n case you need to use another power supply than the one provided To turn on the Thomson Gateway press the power button on the Thomson Gateway rear panel make sure that the spare supply complies with the Thomson Gateway power reguiremenis During the start up procedure the power LED on the front panel is lit red for some seconds As soon as the power LED is solidly lit green your Thomson Gateway is ready for service After another couple of seconds also the DSL LED will light green If these LEDs do not light please refer to Checking the LEDs on page 27 A comprehensive LED overview can be found in the ser s Guide Use the same button to turn off your Thomson Gatevvay Network connections Your Thomson Gateway allows you to connect your computer via gt Ethernet E DOC CTC 20060911 0017 v2 0 Chapter 2 THOMSON Basic Installation images amp beyond 2 6 Basic Security Default user name and password The Thomson Gateway comes with a default user Its user name is Administrator
26. s to disable a netvvork connection 1 Inthe Windows XP taskbar click the Start button 2 Choose All Programs gt Control Panel gt Network and Internet Connections gt Network Connections 3 Right click the network interface icon you want to disable and choose Disable E DOC CTC 20060911 0017 v2 0 Chapter 4 Troubleshooting images amp beyond 4 6 Resetto Factory Defaults Resetting your Thomson Gateway You might consider a reset to factory defaults as described below Be aware that a reset to factory defaults will revoke all configurational changes you made to the Thomson Gateway A reset to factory default settings deletes the configuration profile settings Therefore after the reset a reconfiguration of your Thomson Gateway will be needed Reset to default configuration Proceed as follows 1 Makesurethe Thomson Gateway is turned on 2 Usea pen or an unfolded paperclip to push the recessed reset button on the back panel The reset button is marked with a red circle Push it until the power LED lights red this will take about 7 seconds 3 Releasethereset button 4 The Thomson Gateway restarts E DOC CTC 20060911 0017 v2 0 THOMSON images amp beyond Troubleshooting E DOC CTC 20060911 0017 v2 0 THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www thomson broadband com Thomson 2007 All rights reserved E DOC CTC 20060911 0017 v2 0 THOMSON i
27. t If you are connected through a protocol other than PPPoE this FN check is not applicable as the result will always be No Ethernet activity Authentication failed check your user name and password The user name isin most cases In the form of username ISP Your connection Is disconnected Could not bring up link No IP No IP address or no DNS server has been configured During IP address negotiation there was an IPCP error or a DHCP error No Internet This test sends 1 ping to each address of a configured list of IP addresses The test succeeds if all addresses can be reached If your primary and secondary DNS server are part of the list reaching one of both is enough NODNS oo The DNS service provided by your ISP may have a problem E DOC CTC 20060911 0017 v2 0 Chapter 4 THOMSON Troubleshooting images amp beyond 44 Thomson Gateway Setup CD Troubleshooting The Thomson Gateway CD does not start automat cally Proceed as follows In Microsoft Windows 1 Inthe Windows task bar click the Start button 2 SelectRun 3 In the Open field enter the following path D Setup exe where D stands for the drive letter of your CD ROM drive gt In Mac OS X 1 On your desktop double click the CD icon 2 Double click Menu The wizard does not detect a connection If the Home Install Wizard does not detect a connection to your Thomson Gateway an error window appears A problem occurred THOMSON
28. telephone company if there is no dialling tone Restart your computer Loss of Internet or network connectivity may be caused by the computer Restarting your computer may solve the problem Power cycle the Thomson Gateway To restart your Thomson Gateway simply turn it off Wait five seconds and turn it back on E DOC CTC 20060911 0017 v2 0 Chapter 4 THOMSON Troubleshooting images amp beyond 4 2 LED Diagnostics Checking the LEDs After establishing a connection with the Internet at least the following LEDs should solidly light green Power DSL Internet LED status Possible solutions No LEDs are lit The Thomson Gatevvay is not turned on or turned off Make sure the Thomson Gateway is plugged into an electrical outlet Make sure you are using the correct power supply for your Thomson Gatevvay The Thomson Gatevvay electrical povver requlrements are indicated on the label on the bottom of your Thomson Gatevvay Make sure the Thomson Gatevvay is turned on Unplug the Thomson Gatevvay restart your computer and then plug the Thomson Gatevvay back in Povver LED is lit red or The Thomson Gatevvay is malfunctioning or not able to start up flashing amber gt Fully unplug the Thomson Gateway from your computer and disconnect it from its power supply Wait five seconds connect the Thomson Gateway again and turn it back on DSL LED is flashing green Your DSL service is unable to synchronise or no DSL
29. tion Home Netvvork Service Name Routed PPPoE on 0 35 and 8 35 Date amp Time Sat 01 1an 2000 00 11 32 01 00 Pick a task gt SetUp gt Restart gt Return to Factory Default Settings gt View event loqs gt Check connectivity to the Internet 3 Inthe Pick a task list click Set Up Using Fasy Setup In the Easy Setup wizard 1 Click Next to proceed If for some reason you want to abort the wizard click Cancel 2 Choose the Service provided by your ISP Router or Bridge and click Next 3 Select the appropriate VPI VCI and if required the Connection Type PPPoE or PPPoA provided by your ISP and then click Next 4 Fora Routed service fill in the Internet Account settings PPP user name and password provided by your ISP and then click Next 5 Fill in a Security user name and Password for your Thomson Gateway The factory default user is Administrator and its passvvord is blank t is advisable to specify q another Administrator user name and passvvord to protect your Thomson Gatevvay from security violation as described in 2 6 Basic Security on page 21 6 In the next window you can review your settings before starting the configuration of your Thomson Gateway If something is missing or incorrect click Back To confirm your settings click Start 7 Wait until the configuration is finished and then click Finish E DOC CTC 20060911 0017 v2 0 Chapter 2 Basic Installation images amp
30. tions to your Thomson Gateway gt Show you how to turn on your device gt Prepare you to smoothly run the Thomson Gateway Home Install Wizard The subsequent Home Install Wizard will then prepare your Thomson Gateway and your local computer s to connect to the Internet The Home Install Wizard will gt Guide you through connecting your computer s to your Thomson Gateway gt Prepare the Thomson Gateway to connect to the Internet You need administrative rights to run the applications on the Setup CD on a Microsoft Windows 2000 or XP operating system or Mac OS X computer Connecting the cables wait Do not plug in any cables until you are prompted to do so by the Quick Install Wizard and or the Home Install Wizard Starting the CD for the first time To start the Thomson Gateway Setup 1 Insert the Setup CD into your computer s CD ROM or DVD ROM drive m Microsoft Windows The CD should autostart m OS X Double click Menu in the window with the content of the CD If not see The Thomson Gateway CD does not start automatically on page 31 2 Select the language of your choice and click OK 3 The procedure continues with the Quick Install Wizard Proceed with Quick Install Wizard on page 8 Quick Install Wizard The Quick Install Wizard guides you through the first setup of your Thomson Gateway 1 On the Welcome page click Next to continue If you ran the CD on this computer before the Q
31. to The wizard does not detect a connection on page 31 Proceed with Configuring the Internet connection on page 12 E DOC CTC 20060911 0017 v2 0 Chapter 2 e hd dome m Basic Installation Configuring the Internet connection Proceed as follows 1 If prompted enter the User name and Password for your Thomson Gateway security settings and click OK The factory default user is Administrator and its password is blank It is advisable to specify another user name and password during the configuration procedure to protect your Thomson Gateway from security violation See 2 6 Basic Security on page 21 for more information 2 Select the appropriate Region Provider and Service for your Internet connection as specified by your Internet Service Provider and click Next Internet Service Provider Select the region provider and service of your DSL account You should have received this information from your Intemet Service i ii Provider Region v Provider Service Bridge Routed PPP Have Disk Connecting to Intemet using bridged connection This allows you to connect to the Intemet transparently through your DSL gateway Description lt lt Back Ba ck Cancel 3 Your connection to the Internet connectivity is set up m Select the VPI VCI and if required the Connection Type as specified by your Internet Service Provider and click Next m Enter the User Nam
32. u can find a comprehensive LED overview in the User s Guide E DOC CTC 20060911 0017 v2 0 Chapter 4 THOMSON Troubleshooting images amp beyond 43 Web Diagnostics Testing your Internet Connection After setting up the Internet connection there is an easy way to check whether your configuration is fine Proceed as follows 1 Goto the Thomson Gateway home page http dsldevice lan or 192 168 1 254 In the menu click SpeedTouch In the Pick a task list click Check connectivity to the Internet In the Internet Service to Check box select the Internet service you want to check Click Check Connectivity ao fF WN If the test is successful you will see a list of green check marks as shown in the example below Internet Service to Check Internet Check Connectivity Test Results DSL ATM Ethernet PPP IP Internet nea W Connectivity to Gateway 101 101 101 1 W Connectivity to DNS Server 1 10 50 2 20 Otherwise a red cross will help you to diagnose the problem Test result Explanation Your DSL line is not synchronised gt Check whether your telephone line is correctly connected to your Thomson Gateway gt Check the DSL LED as described in Checking the LEDs on page 27 No ATM activity detected on your DSL line E DOC CTC 20060911 0017 v2 0 daz Chapter 4 images amp beyond Troubleshooting Test result Explanation No Ethernet activity Etherne
33. uick Install Wizard is not shown the CD menu appears instead see 2 3 The Setup CD on page 17 for more information E DOC CTC 20060911 0017 v2 0 Chapter 2 Basic Installation images amp beyond 2 Select your Thomson Gateway from the list of supported devices and click Next Quick Install Wizard gt NER THOMSON ST DSL Routers imi O ii gi Hi mz SpeedTouch 620 The Thomson Gatevvay Safety nstructions and Regulatory Notices are displayed A product picture helps you to easily identify your Thomson Gateway f you are not sure what device you have check the label on the bottom of your Thomson Gateway 3 Seroll down and read all the instructions carefully select have read and I fully understand the Safety nstructions and Regulatory nformation to confirm your reading and then click Next Quick Install Wizard DER THOMSON ST DSL Gateways Select your country United States v THOMSON ST Safety instructions and Regulatory Notices BEFORE YOU START INSTALLATION OR USE OF THIS PRODUCT CAREFULLY READ THESE INSTRUCTIONS a When using this product always follow the basic safety precautions to reduce the risk of fire electric shock and injury to persons including the following gt Always install the product as described in the documentation that is included with your product gt Avoid using this product during an electrical storm There may be a remote risk of electric shock
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