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TANDBERG ENTRYPOINT User's Manual

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1. Patents amp Disclaimers Table of Contents Trademarks amp Configuring Copyright the Entrypoint To Get You Up and Going Safety Using the Environmental Entrypoint Viewing the System Status Maintenance amp Upgrade Dial Plan Contact Examples Information D14050 04 o lt 52 J TANDBERG Contact Information tee ibe TANDBERG EUROPEAN HEADQUARTERS Philip Pedersens vei 20 1366 Lysaker Norway Telephone 47 67 125 125 Fax 47 67 125 234 Video 47 67 126 126 E mail tandberg tandberg com U S HEADQUARTERS 1212 Avenue of the Americas 24th Floor New York NY 10036 Telephone 1 212 692 6500 Fax 1 212 692 6501 Video 1 212 692 6535 E mail tandberg tandberg com Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information ae lt 53 gt TANDBERG
2. TANDBERG ENTRYPOINT 23 results page 2 4 Tobias Hansen Tomas Geer E Tony Sharp HG Vanessa Maxwell KG Venus Nakano ADMINISTRATOR GUIDE Software version EP1 0 D14050 04 OCTOBER 2007 Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information D14050 04 TANDBERG 10 2007 10 2007 TANDBERG Trademarks and Copyright Maintenance and Upgrade Trademarks amGiCOpyrishit ee scceertc otro EEE 3 Maintenance General errira e ee 38 N T RYPO N T Maintenance Upgrading the SysteM sesseeeeeeeeneees 39 Disclaimer License Agreements and Patent Information Maintenance Option Keys Password and Restart 40 Disclaimer License Agreements and Patent Information 5 Services Operator Safet Environmental Issues DI eA E E E E E E E ann 42 p l y Pial Elani OMNE a O anata cianeeaneeseceae 43 Safety HA emetecon ar otememetee ater metaeueatetanemet a T Argument Details for the Default DID Service 44 EhVinonimchitall SSUCS ance merece tcetrne cor rerrverepaacienercemaantecrres 8 Argument Details for a Default IVR Service ceccescceeeree A5 Argument Details for a Default Menu Service 46 To get You Up and Going Argument Details fo
3. e Do not operate the apparatus under or near water for example near a bathtub kitchen sink or laundry tub in a wet basement near a swimming pool or in other areas with high humidity e Never install jacks for communication cables in wet locations unless the jack is specifically designed for wet locations e Do not touch the product with wet hands Cleaning e Unplug the apparatus from communication lines mains power outlet or any power source before cleaning or polishing Do not use liquid cleaners or aerosol cleaners Use a lint free cloth lightly moistened with water for cleaning the exterior of the apparatus e Unplug the apparatus from communication lines before cleaning or polishing Do not use liquid cleaners or aerosol cleaners Use a lint free cloth lightly moistened with water for cleaning the exterior of the apparatus Ventilation e Do not block any of the ventilation openings of the apparatus Never cover the slots and openings with a cloth or other material Never install the apparatus near heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat e Do not place the product in direct sunlight or close to a surface directly heated by the sun Patents amp Disclaimers Trademarks amp Copyright Table of Contents D14050 04 10 2007 Lightning Never use this apparatus or connect disconnect communication cables
4. p d Da Yo All incoming calls are accepted AWE independent of their bearer Capabilities consequently audio calls are accepted as well aintenance amp Upgrade Contact Information Dial Plan Examples TANDBERG ISDN BRI Configuration ISDN BRI Versions only eer hie Select BRI to access the BRI BRI Protocol Select between the following BRI Configuration pane protocols e ETSI Euro ISDN e National ISDN e AT amp T Custom e Japan Taiwan ISDN Save When all settings are entered click on Save to make the new settings become effective Oveniew System gtatus System configuration Service configuration Outgoing Bearer capability Within ISDN ISDN different bearer capabilities are used to signal the type of data Voice Data H320 H 324M BRlinten ace lcannmaranon which is used by telephony switches and other equipment to determine how to handle data or calls compressing voice data neglect etc Protocal wt ou The outgoing bearer capability sets the ISDN Outgoing bearer capability H324im bearer capability for the outgoing telephone voice only and video telephone calls You cannot configure e H 324M This ITU standardized capability A ISDN BRI lines for is selected for outgoing calls by default special functions like e UDI In some situations the switch does dial out only The Gateway not accept calls which use the correct will automa
5. qo cc oo mm mm Cc n DJ i J Entry 4 Mame 5 rt Phone Book ty ee Media Sources Some of the default Media Met Type H323 w Sources like the Welcome Screen the Service Mumber i Ln E Ce E m p j DTMF Information Screen and the audio file belonging to the main menu as mentioned Entry 5 under the Media Sources of this service can Name be replaced by the user Replacing the latter Net Type mentioned audio file enable the possibility to Service Mumber ee Welcome _Entrypoint_Poster_ClF jpg Trademarks amp To Get You Up and Going Patents amp Disclaimers Safety Environmental Use Default Viewing the System Status Configuring the Entrypoint lt 4 Maintenance amp Upgrade use the Menu service in audio only mode as well The entries within a Menu service can also be used to link to another Menu service Dial Plan Examples TANDBERG Contact Services i Information TANDBERG ENTRYPOINT Argument Details for a Default TMS Corporate Directory Phone Book Service USER GUIDE TMS Corporate Directory Argument Details Overview Status Configuration Senaces Maintenance Dialplan Details Dialplan entry details m J T a ime x sj TMS corp dir zZ pmi i tm E Net Type H323 2 Prefix 2 TMS address IP address of Tandberg b Management
6. Green and Orange This indicates that both layers 1 and 2 are up In some countries the orange LED can blink on a regular interval or is turned on when there is an active call NoLED s illuminate This indicates that there is no connection or a wrongly wired connection SY27 In some countries layer 2 can be down when there is no activity ongoing connections A However layer 2 should become active once a call is made or received Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status Maintenance the Entrypoint S7 Incase the BRI Entrypoint is connected with less than 4 BRI lines the BRI interfaces with the highest number s should be left open For example when only 2 ISDN lines are used they should be connected with interface 1 and 2 Qu Dial Plan Examples Contact Information TANDBERG amp Upgrade H 323 Gatekeeper Status bala ey ti USER GUIDE About H 323 Status Registration Status Registered H 323 Gatekeeper Status shows the current status of the Gatekeeper registration TANDBERG Entrypoint To view H 323 gatekeeper status as indicated in the screenshot shown here select H 323 Status item of Regisiralion status Reigesterend the Status tab ees fae Port Registration Status If Registered the Entrypoint is registere
7. IVR AV Mode Auto fallback to audio defines a relation between an inbound Prefix 51234 number and an interactive service i e a Suffix menu via which an outbound service can Use Remainder No be connected to The outbound service Allow Forwarding No can be an audio or video service or an externally connected endpoint e Menu service A menu based call Dial Extension IVR Example directory e TMS Corporate Directory phone book A Example Boe WENA natal A MANDRERG 1 A 3G handset user calls a Dial Extension service number Management System TMS phone book is set up Via the phone book menu an 2 The Entrypoint activates the Welcome screen and sound outbound call to another endpoint e g a 3 The Entrypoint when set in the dial plan shows the DTMF Information screen 3G Mobile H 323 or SIP endpoint can be 4 The 3G handset user enters the extension H 324m H 323 or SIP alias followed by the pound sign to indicate end of number set up 5 The Entrypoint starts to call the endpoint and the Connecting picture and sound are activated 6 When the call is connected audio and video are transmitted through the Entrypoint Tria i a Touch Tone DTM kaiti Please enter th hanged nip fugon extension number Tom hr 5529 Table of Trademarks amp Patents amp Safety To Get You Using the Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers
8. Viewing the System Status Contact Information TANDBERG Maintenance amp Upgrade Configuring the Entrypoint D14050 04 10 2007 TANDBERG ENTRYPOINT Maintenance Upgrading the System USER GUIDE Upgrading the System Once you have entered the release key in the Release Key field Overview Status Configuration Gerices Maintenance see the previous page and pressed Install Software a new win dow will appear which enables the entry of the software package i e a pkg file to be uploaded For dot release upgrades a Release Key won t be needed Upgrade Software Upload 2 After the pkg file has been selected this will be uploaded Overview Status Configuration Services Maintenance into the flash memory of the Entrypoint System Upgrade Software upgrade in progress Cee Software upgrade in progress You may have to wait a few mintes After the upload has been completed this message is Oromia Rta Gongyuan Se riC CS a Malmemance shown System Upgrade Software successfully upgraded Call Status There are 0 calls active The system needs to be restarted for the new software to take ettect Festart System This screen appears after clicking the Restart System Overview Status Configuration Services Maintenance System restarting Next page should automatically be loaded after system has restarted Please Wait If no page has beon loaded
9. 8 74 service FOO Patents amp Disclaimers Trademarks amp Copyright Table of Contents Safety D14050 04 10 2007 Environmental name Test 123 nettype All prefix 12 10 47 8 74 service FOO The H 323 registration will now fail because 12 10 47 8 84 is nota valid H 323 prefix Configuring the Entrypoint To Get You Up and Going Using the Entrypoint Viewing the System Status Maintenance amp Upgrade To view the dialplan entry details click on the dialplan entry or on View Edit of the respective dial plan As has been discussed on the previous page four default services can be distinguished e Direct Inwards Dialling e Dial Extension IVR e Menu e TMS Corporate Directory Phone book For each default service the dialplan setup will be illustrated with an example on the following pages Note Number matching is performed on dial plans from the top to bottom Each dial plan has the following general fields i e Dialplan entry details e Enabled If the box is checked the service becomes available e Name The name of the dial plan as represented in the Dialplan Configuration overview e Net type Inbound call net type either H 324m H 323 SIP or All All means that independent of the net type the call is accepted on a match with the predefined Prefix and Suffix e Prefix Number to which the first part of the in
10. Direct Inwards Dialling Arguments Net Type H23 A V Mode Auto fallback to audio Prefix See note below Suffix Use Remainder No Allow Forwarding No Must be No for the secretary option to work properly For example when dialling number 986521 on an H 323 endpoint one is connected to a secretary She or he can connect you to another endpoint by dialling this endpoint number terminated with the sign Note The E 164 alias to the secretaries video system has to be configured in the prefix field in arguments for this service to work Configuring the Entrypoint Dial Plan Examples TANDBERG Maintenance Contact amp Upgrade Information Some Dial Plan Examples II TANDBERG ENTRYPOINT USER GUIDE Dial Extension IVR Examples Dial Extension IVR Dial Plan Examples Interactive Video Response IVR also called Example 4 3G to H 323 IVR extension dial in is an automated answering Entry details Enabled Check system that directs the call to the IP endpoint Name Se 2S NR indicated by the caller The caller uses Net Type H 324m telephone tones DTMF to enter the H 323 Prefix 123478 SIP alias or extension Suffix Service Type Dial Extension IVR is useful in case a limited amount of Arguments Net Type H 323 numbers e g ISDN PRI or BRI lines is A V Mode Auto available Prefix Suffix Allow Forwarding No An example shall be provided 1 An endpoint use
11. IP C OMNEA ON a a E E E a A 22 o2 SAC Oni ULAT a a a a ce E E E 33 SICON EULA a E E ere A sea sear naernree 34 a p SNM Conner E a 35 What S IN this nO AYES IS gee ee Ce eer eee R 36 Table of Trademarks amp Patents amp Safety To Get You Using the Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint the Entrypoint amp Upgrade Examples Information 10 2007 TANDBERG TANDBERG ENTRYPOINT USER GUIDE Trademarks and Copyright All rights reserved This document contains information that is proprietary to TANDBERG No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronically mechanically by photocopying or otherwise without the prior written permission of TANDBERG Nationally and internationally recognized trademarks and trade names are the property of their respective holders and are hereby acknowledged COPYRIGHT 2007 TANDBERG Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers Environmental 4 Up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information D14050 04 TANDBERG 10 2007 Table of Trademarks amp Contents Copyright D14050 04 10 2007 TANDBERG ENTRYPOINT
12. Maintenance Y oo SIP Configuration You are here Configuration SIF Enabled f DEIT w l SIP proxy address Enter PPAR A PSA T 7 hoarse B the IP Address of the Server Tyne j proxy server to which the Entrypoint will use for call setups Transport Save When ready to store the new settings press gt seve Save These settings will take effect when the system has been restarted SIP proxy port Enter the port number belonging to that SIP proxy IP address Setting Mode to Off ed XE will not hide the SIP l proxy address and port settings Table of Contents Patents amp Disclaimers Trademarks amp Copyright Safety Environmental To Get You Up and Going Using the Entrypoint Viewing the System Status gt aintenance amp Upgrade Configuring the Entrypoint Dial Plan Examples Contact Information pi lt q 34 3b TANDBERG SNMP Configuration TANDBERG ENTRYPOINT USER GUIDE a a SNMP Simple Network Management Protocol is used for monitoring and configuring different units in a network The Entrypoint s SNMP Agent responds to requests from SNMP Managers a PC program etc SNMP traps are generated by the agent to inform the manager about important events Overview Status Configuration Services Maintenance SNMP Configuration Select SNMP
13. Trademarks Copyright Table of Contents Disclaimers Examples Safety To Get You Using the Viewing the Maintenance Contact Environmental up and Going Entrypoint System Status the Entrypoint amp Upgrade Information E lt 10 b gt TANDBERG TANDBERG ENTRYPOINT Unpacking and Installation USER GUIDE What s in the Box Installation Site Preparations General Installation Precautions To avoid damage to the unit during transportation the e Make sure that the Entrypoint is accessible and that all e Never install telephone wiring during a lightning storm Entrypoint iS delivered in a special shipping box which should cables can be easily connected e Never install telephone jacks in wet locations unless the contain the following components e For ventilation Leave a space of at least 10cm 4 inches jack is specifically designed for wet locations e Entrypoint Server behind the Entrypoint s rear panel and 10cm 4 inches in e Never touch uninstalled telephone wires or terminals unless e Network cables front of the front panel the telephone line has been disconnected at the network e ISDN cables 5m Qty 4 only if the 3G Audio GW 4xBRI e The room in which you install the Entrypoint should have interface option is chosen an ambient temperature between 0 C and 35 C 32 F and e Use caution when installing or modifying telephone lines e ISDN cables 5m Qty 1 only if the 3G Aud
14. Using the Entrypoint the Entrypoint Maintenance amp Upgrade Service Indicates the service type i e DID IVR TMS phonebook Menu Duration Duration of the call in hours minutes and seconds Log out and Help Click on the little key icon to log out and on the question mark to gain access to Help features E Actions Clicking on view details reveals both incoming and outgoing call leg information Clicking on a service entry shows the service call details of the respective call like e g inbound and outbound numbers see the next page for more on this Dial Plan Examples Contact Information TANDBERG TANDBERG ENTRYPOINT Service Call Details USER GUIDE About Service Call Details The Service Call Details Window The View Call Details tab presents information about all calls routed through the Entrypoint i e inbound and outbound numbers duration menew Stats System Coniguration Semites Walntenante Incoming number The service number i e the number an external user dialed to get access to a portal service Service Indicates the service name i e of the calls and call status Service Call Details os 2 You are here Overview Service Cal Detaas an DID IVR TMS Phonebook Menu j e ringing alerting ee connecting and connected neomn
15. can be configured around one of the default services To configure a dial plan select the Dialplan Configuration item Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Configuring Maintenance eee Dial Plan Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status the Entrypoint amp Upgrade f Examples Information pi lt 44 TANDBERG Default Services ee USER GUIDE About Default Services The Service Configuration Window The Entrypoint is equipped with a number of persistent default services i e services stored in the on board non volatile memory Therefore these services will always be available after a system restart The following persistent default services can be distinguished e Direct Inwards Dialling DID Defines a one on one relation between an inbound and an outbound number Overview Status Configuration Services Maintenance 7 Ow e Dial Extension IVR Also known as Service Configuration Dialplan Configuration service Configuration You are here Services Service Configuration Interactive Voice Video Response IVR defines a relation between an inbound Hame number and an interactive service i e a Direct Inward Dialing lusrlocalividerengine servicesidid ivr menu via which an outbound service can Dial Extension wF lusniocalividerengine services ivr ivr be connected to The outbound service Menu lusrl
16. configurations before it can be used It will be necessary to find the IP address and to create the dial in and dial out services to program the ISDN PRI Line numbers Make sure the Entrypoint is Off and connect an RS232 cable between the Entrypoint and a PC 2 Switch on the Entrypoint Start a terminal program on the PC and configure it to 115200 8 1 None Power switch Configuration via the Front Panel As an alternative to the configuration via RS 232 you may use the LCD panel to configure and check the IP settings as well as to reboot the system This is outlined on the next page Patents amp Disclaimers Trademarks amp Copyright Table of Contents D14050 04 10 2007 4 To assign a static IP address type Ke Oils lp Assigments Srcatic and Xconf ip address lt IPAddr gt To assign an IP Subnetmask type Xconf ip address subnetmask lt subnetmask gt To assign an IP Gateway address type Xconf ip address gateway lt gateway IP address gt Restart the Entrypoint QO Start a WEB browser and enter the IP address of the Entrypoint Default password TANDBERG E To configure the Entrypoint for UMTS dial in enter PRI or BRI numbers and dial in number s For details see Configuring the Note the case sensitivity Entrypoint 8 To configure the Entrypoint for IP dial in register the Entrypoint to a
17. installation of option keys Overview Upgrade e Hardware Serial Number This unique the system password can Option Keys identifier number for the Entrypoint must Passwords be provided when ordering Software be changed and the system ae ined a can be restarted Berge a pae G e Software Version Shows the currently Overview Status System Configuration Serices Maintenance installed Software version Remote Humber CS The Entrypoint s system SOMME Gain De Heesekekee O i Status Configuration Services Maintenance be bet anos a eee z via the Upgrade tenri ae vErVvibyy q a oe nee ot releases qdo no qu Maintenance menu It also Upgrade Cee shows current software version and the Entrypoint s hardware serial number For Sorat sian new software versions a EP1 0Beta3 release key must be entered before the upgrade can be Hardware Serial Humber 48400134 o M Install Software Aty To upgrade the AWE Entrypoint a valid o Release key and Software file are required However for dot release upgrades a Release Key won t be needed To expand software options additional Option keys are required Contact your TANDBERG representative for more details Dial Plan Examples To Get You Up and Going Patents amp Disclaimers Trademarks amp Copyright Table of Contents Safety Environmental Using the Entrypoint
18. or power cables during lightning storms Dust Do not operate the apparatus in areas with high concentration of dust Vibration Do not operate the apparatus in areas with vibration or place it on an unstable surface Power Connection and Hazardous Voltage e The product may have hazardous voltage inside Never attempt to open this product or any peripherals connected to the product where this action requires a tool e This product should always be powered from an earthed power outlet e Never connect attached power supply cord to other products e In case any parts of the product has visual damage never attempt to connect mains power or any other power source before consulting service personnel e The plug connecting the power cord to the product power supply serves as the main disconnect device for this equipment The power cord must always be easily accessible e Route the power cord so as to avoid it being walked on or pinched by items placed upon or against it Pay particular attention to the plugs receptacles and the point where the cord exits from the apparatus e Do not tug the power cord e If the provided plug does not fit into your outlet consult an electrician Safety Environmental Using the Entrypoint System Status e Never install cables or any peripherals without first unplugging the device from it s power source Servicing e Do not attempt to service the apparatu
19. overruled in case Allow Forwarding is set to Yes and both endpoints possess audio and video capabilities e In the Audio Video mode a call is only being setup when endpoints support both audio and video capabilities and a call with both these capabilities can be set up e Inthe Auto mode a call is being setup according to the capabilities of the endpoints Of the latter 3 versions can be distinguished no fallback to audio fallback to audio or always fallback to audio e In the no fallback to audio case either an audio video or an audio only call is being setup depending on the capabilities choice of the initiating endpoint i e when an audio video call is being set up whereas the receiving endpoint only supports audio the call is terminated e Inthe fallback to audio case capabilities can be changed to an audio only call when the receiving endpoint supports only audio even when an audio video call is being set up by the initiating endpoint e The always fallback to audio case is used in case the telephony switch interferes or cannot handle capability renegotiation therefore when an audio video call fails automatically an audio call will be set up Dial Plan Examples TANDBERG Contact Information Services TANDBERG ENTRYPOINT Argument Details for a Default IVR Service USER GUIDE IVR Argument Details Net type Identical to DID service see the Overview Statu
20. specially for this purpose configured outbound did service let this DID service start with a Prefix 31 in this example To connect Alice with Bob the secretary therefore has to dial Prefix Bob s number 3112345 in the example Offloading the Entrypoint system Secretary 9876 A l Io l l 2 Secretary dials DID service 311234 5 Prefix 31 Allow Forwarding ON l and Use Remainder ON 1 Alice dials9876 Allow Forwarding OFF Alice 3 Alice is connected to Bob directly D14050 04 10 2007 Viewing the System Status Configuring the Entrypoint Maintenance amp Upgrade Dial Plan Examples Contact Information TANDBERG TMS Corporate Directory ST Wee USER GUIDE The TMS Corporate Directory service allows one Endpoint i e a UMTS phone H323 or SIP to dial another Endpoint directly without knowing or having to manually enter the extension number via DTMF TMS Corporate Directory is a menu based dial in method which combines a directory listing from TMS with IVR In this mode the user can search in the global address book provided via TMS using the alphanumeric part of the keypad The TMS Corporate Directory service searches and displays entries matching the user input string A maximum of 6 entries per page are displayed One can browse back and forth through the pages by pressing the button or the button respectively
21. types H 324m H 323 and SIP 9 unique inbound and outbound net type combinations for both DID and IVR dial plans can be defined Some of these combinations will be discussed in a few examples Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers A Environmental Up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information D14050 04 lt 48 Bb TANDBERG 10 2007 TANDBERG ENTRYPOINT USER GUIDE Some Dial Plan Examples About the Examples DID Dial Plan Examples Given the supported net types H 324m H 323 and SIP 9 unique inbound and outbound net type combinations for both DID and IVR dial plans can be defined H 324m SIP H 324m H 324m H 324m H 323 TRG ESIE H 323 H 324m AOO T2 SIP SIP SIP H 324m SIP H 323 Some of the above combinations will be discussed in a few examples Examples on this page deal with DID dial plans whereas examples on the next page describe IVR scenarios OMON No WN Example 1 Number plan mapping Entry details Enabled Check Name H 324m H 323 Net Type H 324m Prefix 6789 Suffix Service Direct Inwards Dialling Arguments Net Type H323 A V Mode Auto fallback to audio Prefix 5 Suffix Use Remainder Yes Allow Forwarding No When dialling the number 67890000 there will be a match with OOOO
22. 23 Status shows Registered eae Sas eee the gatekeeper s IP address and the Port used Registered the gatekeeper s When the registration fails the Registration status IP address and the Port used will be rejected Three cases can be distinguished see also Status H 323 e Gatekeeper unreachable the Entrypoint s H 323 Status stack returns this reject message in case the gatekeeper is down ante e Duplicate alias a system with an identical name NAZ WWE a eceh io has already been registered Wo the ENA oo e Authentication failure Authentication ID and or requires the use of H 323 hate ese ores tty wits Authentication Password are incorrect H 323 Configurati ou ore here C HIX numbers E 164 aliases and a ees cane Selecting direct mode will result in no gatekeeper service prefixes This means re i ees registration hence it is not possible to dial through that the Entrypoint must be a Ostokoopor Ee the Entrypoint via alias names The H 323 Status registered to a gatekeeper i shows Inactive select the H 323 menu item iasomie a a a ai o authentication Password B Ao IP Address Enter the Gatekeeper IP address that the Entrypoint should register to Leaving this Save empty will result in direct dialling without the use Save When ready to store of aliases the new settings press Save Authentication Mode is Off or Auto a In case password is not pe eee the Gatekeeper without NN set configured in
23. 4m SF H3zdm H324m H324m Hazdm H324m H323 Hazdm H323 Sip H323 H323 H324m H323 H323 H323 H323 ar Sip or SIP H324m SIP SIP HS SF TMS Comp dir H323 TMS 14h HI 4m E On BEORBEGRBEOORBECC000000000 Cveview Syslem slalus Syslem configuration Semice configu ation Services Logo Ae tu are here Servi cigars Caalpian comfaguralion Gialplan configu alion view 207347120 WR On 207347101 WR On Views Dealt 207047132 WR On vice Edt g0s7g001 WR On Vice Edt J0370002 WR On Vice Edt J0370003 WR On Vice Edt ain D0GTi0M WR On Wice Edi aip 00371002 WR On vice Edt aip D037 1003 WR on Wice Edt 207047133 Direct inwards Dialing On Wica Edt 207047134 Direct inwards Dialing On Wice Edt 207047135 Direct inwards Dialing On Wice Edt 50370004 Direct Inweards Dialing On Wice Edi g0370005 Direct nveards Dialing On Wice Edi OOS 70006 Direct Inweards Dialing On Wice Edi aim D037 1004 Direct Inwerds Dialing On Wice Edi Sim S037 1006 Direct Inwearde Dialing On Wies Ecd sig guari u Direct inwards Walng Un Wiec 4037200 Le pia on ViewsEct 207347196 llc ag On view In the dialplan When the Net Type is set to All make sure that the Is changed to AWS prefix and or suffix is a valid H 323 prefix Setting it to All means that the prefix will be registered to the gatekeeper Example An existing dialplan entry name Test 123 nettype SIP prefix 12 10 47
24. 9 J a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a 0 i 0 0 0 0 0 i 0 g 0 0 i g 0 i 0 0 0 g g 0 0 0 i 0 0 i g S t f ti TANDBERG ENTRYPOINT ystem inNntormation USER GUIDE Select System Information to access the System Information pane Overview Status Configuration Services Maintenance system Information You are here Status Syste System Information System Mame Amsterdam i This pane provides an Sofware Release EF1 DREA nee ne overview of installed apis software and hardware Hardware Options 1 PRI interfacets Release Date 2007 2 26 Hardware Serial Number 48400134 MAC Address 00 1 0 F 3 09 60 56 Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status 10 2007 lt 27 3 Dial Plan Examples TANDBERG Contact Information Maintenance amp Upgrade Configuring the Entrypoint TANDBERG ENTRYPOINT System Resources USER GUIDE To view available resources of the Entrypoint open System Resources of the Status tab as shown here This menu item shows the amount of active sessions i e video and audio calls on this system The system load percentage indicates the processor load Overview Status Configuration Services Maintenance system Resources Resource usage These figures depend on the system s use o
25. A Environmental Up and Going Entrypoint the Entrypoint amp Upgrade Examples Information D14050 04 10 2007 TANDBERG Dialling from UMTS Using Phone Book ae USER GUIDE About TMS Corporate Directory Example of IVR Using the Phone Book The TMS Corporate Directory service allows Example 1 one Endpoint i e a UMTS phone H 323 or i 1 Pressing 8 once twice and three times in a row followed by a sign will result in a list with names starting with a letter t u or v respectively SIP to dial another Endpoint directly without 8 y 8 8 p y knowing or having to manually enter the 2 Pressing 8 once thereafter pressing 6 three times results in the search string to Pressing 8 twice and 6 once results in um Pressing 8 three time extension number via DTMF TMS Corporate and 6 three times results in vo If one wants to reach Tom Arne press 8 followed by three times 6 i e search string to Directory is a menu based dial in method 3 To select the person you wish to dial press the corresponding key to place a call to that person which combines a directory listing from TMS with IVR In this mode the user can search The star key on the keypad is used as backspace in the global address book provided via TMS using the alphanumeric part of the keypad The TMS Corporate Directory service searches and displays entries matching the user input string 5 names page 1 2 Tria is a Touch Tore OT hF seren
26. BERG Entrypoint enables sites on IP and UMTS Handsets to participate in meetings with each other with the quality and reliability found in all TANDBERG equipment An Entrypoint system opens up a wide range of interactive video and call routing services Entrypoint Capacity Typical Scenarios Due to the fixed bandwidth of UMTS video telephony every call will be limited to 64 Kbits s This offers a capacity of 30 simultaneous calls through an E1 PRI 23 simultaneous calls through a T1 PRI or 8 calls through a 4XBRI Due to audio transcoding AMR to G 711 the bandwidth at IP side is 109 Kbits s per session 64 Kbits s G 711 audio and 45 Kbits s H 263 video calling 3G to H 323 or SIP endpoints For calls between H 323 endpoints it is possible to set up 60 sessions between 768 and 192 kbit IP Services and Procedures e H 324m SIP and H 323 support e Service Prefix e Load balance UMTS Services The TANDBERG Entrypoint offers a variety of UMTS dial in services e Direct Inward Dialling DID the destination endpoint is determined from the dialled number e Interactive Video Response IVR the destination endpoint can be selected via touch tones e TMS Corporate Directory the destination end point can be selected via a search in a TMS phonebook e Menu the destination end point or service can be selected via a menu Security e Secure Access support XML SOAP over HTTPS Web H
27. Gatekeeper and enter H 323 services For details see Configuring the Entrypoint Environmental Safety To Get You up and Going Using the Entrypoint System Status Contact Information TANDBERG Dial Plan Examples f Maintenance amp Upgrade Configuring the Entrypoint Viewing the Services TANDBERG ENTRYPOINT USER GUIDE About Entrypoint Configuration Configuring the IP Address via the Front Panel The Entrypoint requires some basic configurations before it can be used It is necessary to configure the IP address and to create the dial in and dial out services to Switch on and press any key to produce the Main Menu Use UP DOWN to navigate to the IP Settings if needed program the ISDN PRI Line numbers Press ENTER to access the IP Settings submenu Use the UP DOWN keys to select IP Address In addition to configure the IP address you must also configure the default gateway netmask and set IP assignment to static Configuring via the Front Panel The LCD panel makes it possible to configure Press ENTER again to produce the cursor Use UP DOWN keys to navigate between the digits of the number and check the IP settings as well as to reboot the system The front panel LCD menu items are as follows Use ENTER to enter Digit Altering Mode IP Settings IP Address Menu Hier
28. Net Type SIP A V Mode Auto _ Prefix Si It is not possible to configure ISDN BRI Suffix AWE lines for special functions like dial out only The Entrypoint will automatically select a free BRI line for H 323 to 3G lt SIP_Proxy_Address or Registrar_Address gt Allow Forwarding No When dialling number 1234790 on a 3G handset one is connected to calls and possibly block a DID or an lt UserlnputNumber gt lt SIP_Proxy_Address or Registrar_Address gt where IVR menu when the BRI lines have UserlnputNumber is the number keyed in by the user from within the IVR different numbers menu Consequently we strongly recommend that all ISDN BRI lines have the same number range To Get You Using the Viewing the Patents amp Trademarks amp Configuring WELCOME Thi a a Touch Tone OT MP arene WEN ippa Ohy finger Pings make sure Touch Tones ae activated Please enter extension number Table of Safety f Maintenance Dial Plan Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information ean TANDBERG 10 2007 Secretary Service TANDBERG ENTRYPOINT USER GUIDE The secretary service enables a caller Alice to be relayed to a callee Bob via a third party Secretary Alice calls either via a DID Dial Extension Menu or Ph
29. System TMS INS EEO a Allow forwarding Identical to DID service for Ae Selale ee Ga Dae ce packs TMS Address 1047110 Y Allow Forwarding No Xa 2 Show DTMF Information Screen Identical to Show DTMF Information Screen Dial Extension IVR service AM Mode Auto fallback to sadio FD _ i AV mode Identical to DID service for details see three pages back Media Sources Call Proceeding Audio mov Welcome Poster_ClF jpg O Use Default Welcome_Poster_ OCF jpg ceo Use Default jabra Media Sources Some of the default Media ee ee equa Le Use Default Sources like the Welcome Screen the DTMF Please Vait_MovieH263 mov Browse Use Defaut Information Screen and the Please wait movie as mentioned under the Media Sources of this DTMF _Info_Poster_ClF jpg Po Eowen Use Default service can be replaced by the user DTMF_Info_Poster_QciF jpg f Use Defaut Save Dial Plan Examples Contact Information Maintenance amp Upgrade To Get You Up and Going Patents amp Disclaimers Table of Contents Trademarks amp Copyright ee lt 47 TANDBERG Safety Environmental Using the Entrypoint Viewing the System Status Configuring the Entrypoint _ Services TANDBERG ENTRYPOINT USER GUIDE Dial Plan Examples Given the supported net
30. TTP encrypted password and the services that can be disabled Video Quality e H 263 video compression Audio Quality e AMR G 711 audio compression e Support AMR bit rate 4 75 Kbit 12 2 Kbit Interoperability e Worldwide compatibility with standards based videoconferencing systems e Compatible with all available WCDMA H 324M video telephony capable handsets supporting DTMF tones Management Interfaces SOAP Simple Object Access Protocol is a lightweight protocol for exchange of information in a decentralized distributed environment XML Extensible Markup Language is a flexible way to create common information formats and share both the format and the data on the World Wide Web intranets and elsewhere This functionality can be used by management systems like the TANDBERG Management Suite to control the Entrypoint HTTP Web interface for system management call management such as diagnostics and software uploads HTTPS Hypertext Transfer Protocol over Secure Socket Layer is a Web protocol that encrypts and decrypts user page requests as well as the pages that are returned by the Web server It uses Secure Socket Layer SSL as a sublayer under its regular HTTP application layering HTTPS uses port 443 instead of HTTP port 80 in its interactions with the lower layer TCP IP SSL uses a 40 bit key size for the RC4 stream encryption algorithm which is considered an adequate degree of encryption for commercial exchan
31. USER GUIDE Disclaimer License Agreements and Patent Information Patents amp Disclaimers p and Going Safety To Get You Environmental U i Using the Viewing the Entrypoint System Status Configuring the Entrypoint Maintenance Dial Plan Contact amp Upgrade Examples Information TANDBERG Disclaimer License Agreements and Patent Information TANDBERG ENTRYPOINT USER GUIDE Disclaimer License Agreements The information in this document is furnished for informational purposes only is subject to change without prior notice and should not be construed as a commitment by TANDBERG TANDBERG reserves the right to amend any of the information given in this document in order to take account of new developments Every effort has been made to supply complete and accurate information however TANDBERG assumes no responsibility or liability for any errors or inaccuracies that may appear in this document nor for any infringements of patents or other rights of third parties resulting from its use No license is granted under any patents or patent rights of TANDBERG All rights reserved This document contains information that is proprietary to TANDBERG No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronically mechanically by photocopying or otherwise without the prior written permission of TANDBERG Nationally an
32. With the O button one can go back to a previous stage in the service or even back to the previous service when the phone book is entered via the entry point or dial extension service The a a Touch Tone OTP arene A menu option is available when text is present next to the respective aia button In case access to multiple phone books is available the user can select one in the first stage In the second stage either a search string can be entered by the user or one can use DTMF to search alphabetically All names matching the search string will be displayed up to a maximum of 10 pages where each page contains a maximum of 6 names Pressing the button will commence the search Entering an empty search string i e pressing the button without entering any character will show a two stage alphabetical menu structure providing the first letter of the search string only EE Reception EE Dial Extension EE Support 5 Alphabetical Please search In the third stage one of the matched names can be selected by si aml E pressing the number preceding the name When multiple numbers EE Names between K O are provided with the selected name one can select the number of pilni n ireki i maae choice and the dialling of the outbound number will be commenced immediately If the above left search field is left empty and Search lower right corner is clicked on the alphabetical search as shown to the right will be displayed
33. a You are here Confguralion IP IP Address Assignment is DHCP or Static e DHCP Dynamic Host Configuration Protocol can be selected when a DHCP server is present Static IP Address Static IP Subnet Mask and Static IP Gateway are ignored because these parameters are assigned by the DHCP server e Static If Static assignment is used the Entrypoint s IP address IP subnet mask and the Gateway s IP address must be specified in the respective IP address fields po Edgar alarn Pp Assirment Sec AT IP Ethernet Speed provides five settings to P Pigernet Speed mto l choose from P Arg hona e Auto The Gateway will negotiate detect the P Suonet kad 755 755 2550 E speed and duplex on the LAN Date and Time Settings An ARE hosan E e 10Half The Gateway will connect to the LAN NTP server address can be using 10 Mbps Half Duplex m W specified here to provide the e 10Full The Gateway will connect to the LAN Entrypoint with up to date er boons E using 10 Mbps Full Duplex Address 2 haana 4 diae auol cefe Insel Tuts ei Base 3 hmo i O 3 e 100Half The Gateway will connect to the CTX eea LAN using 100 Mbps Half Duplex Adisa 5 wo 2 e 100Full The Gateway will connect to the Dome _ 3 LAN using 100 Mbps Full Duplex Save When ready to store the new settings press oea Soeinge eee eee si joo dt Ty IP Address The Static IP Address defines take effect when the system E the net
34. a Sources of this service can be DTMF_Info_Poster_QIcIF jpg 0O O Sl Uze Defaut replaced by the user Dial Extension Mr Audio mov O Use Defautt Note that the Dial Extension number can Wx also be used in audio only mode Save Contact Information Dial Plan Examples Maintenance amp Upgrade To Get You Up and Going Viewing the System Status Configuring the Entrypoint Patents amp Disclaimers Safety Environmental Using the Entrypoint Trademarks amp Copyright Table of Contents ee lt 45 b gt TANDBERG Services TANDBERG ENTRYPOINT USER GUIDE Argument Details for a Default Menu Service Menu Service Argument Details Overview Status Configuration Senaices Maintenance Dialplan Details Suffix Service Allow Forwarding ha Menu ks mm k Allow forwarding Identical to DID service see two pages back for details Entry 1 Mame zy Entry 1 5 For each of the five entries in the menu a number of three items can be Mes fle H323 D configured dna i e Name Name of the service as depicted in Entry 2 the menu Name Phone Book Yy e Net type Call type of the outbound call Met Type H323 D e Service number The outbound call number EE Ne TEE 2 dialled on selection of the respective menu item Entry 3 Mame bianual Dial Ta Met Type H323 w Service Mumber
35. after 4 minutes press this link Table of Contents Patents amp Disclaimers To Get You Up and Going e lt q 39 b gt TANDBERG Dial Plan Examples Contact Information Maintenance amp Upgrade Trademarks amp Copyright Safety Environmental Using the Entrypoint Viewing the System Status Configuring the Entrypoint Maintenance Option Keys Password and Restart TANDBERG ENTRYPOINT USER GUIDE To expand software options additional Option keys are required Contact your TANDBERG representative for more details Ovemiew Status Configuration Sernices Maintenance Option Keys Kay Tinecripiinn I 116251P1 1 LO smeo Ei Sofware Version Hardware Sena Number Add Opton Key Overview Status Configuration Services Maintenance Passwords Administrator Password New Password Retype Mew Password Overview Status Configuration Services Maintenance Restart Coll Satus There arc 0 calle active Restart System Add Option key Key Shows Description Shows Enter the supplied the option key the software option keys and number function belonging press Add Option to the key number yp amp Ve New options take effect after the next restart only Forgot the password Use the following procedure to set a new password e Reboot the Entrypoint and connect to the Entry
36. and Suffix precede and append respectively the remainder as to form the complete outbound number The latter prefix and suffix can be defined under Arguments Prefixes and suffixes are standard parameters of dial plans Suppose as an example in the Dialplan entry details the inbound Prefix equals 9876 and inbound suffix equals 54 In the Arguments settings the outbond prefix equals 1234 For an inbound connection to phone number 9876154 the Entrypoint will strip the prefix 9876 and the suffix 54 from the called number hence the remainder equals 1 For the outbound connection the Entrypoint will add the prefix configured in arguments in front of the remainder hence the outbound number equals 12341 For the same settings with an inbound number 9876254 results in an outbound number 12342 In case the prefix and or suffix fully match the inbound number the remainder will be empty and the Suffix Specifies the last part i e the part appended to the remainder of the Outbound number The outbound suffix can be defined under Arguments Prefix Specifies the first part i e the part preceding the remainder of the outbound number The outbound prefix can be defined under Arguments useremainder value will be ignored Overview Status Configuration Services Dialplan Details maney Enabled Name Net Type Prefix Suffix Service romen o Net Type AVY Mode Prefix Suffix Use R
37. archy C Use UP DOWN to alter the digit value Press ENTER as many times as needed to move to the next digit to be altered and alter this digit IP Netmask IP Default GW Main Menu IP Settings When finished editing use ESC to go to the Confirm change menu IP Information IP Information Use the UP DOWN key to select yes or no and ENTER to confirm Use ESC key to navigate back to the main menu ge IP Address Commands Configuration via RS 232 o _ i _ SSS SSS As an alternative to the configuration via the LCD panel you may use RS 232 to configure and the system This is treated on the previous page Switching On the Unit Power switch DOWN key ESC key Table of Trademarks amp Patents amp Safety To Get You Using the Contents Copyright Disclaimers Environmental up and Going Entrypoint D14050 04 10 2007 Viewing the System Status 4 lt 15 3 Configuring the Entrypoint Maintenance amp Upgrade Dial Plan Examples Contact Information TANDBERG TANDBERG ENTRYPOINT USER GUIDE Using the Entrypoint This section of the Entrypoint User Guide shows you how to gain access to the system how to get an overview of ongoing calls the menu operating principles and how to dial f
38. as the remaining number The H 323 number that will be connected to will be 50000 construction Prefix Use remainder number When dialling number 67894321 this will match with 4321 as the remaining number The H 323 number to call will be 54321 In this way a range of ISDN numbers can be mapped onto for instance a range of H 323 numbers Example 2 Hotline Entry details Enabled Check Name H 324m H 323 Net Type H 324m Prefix 67890000 Suffix Service Direct Inwards Dialling Arguments Net Type H323 A V Mode Auto fallback to audio Prefix 51234 Suffix Use Remainder No Allow Forwarding No When dialling number 67890000 this will match without leaving a remainder The H 323 number that will be connected to will be 51234 construction prefix When dialling number 67894321 there will be no match When dialling number 678900009876 one is also connected to the same H 323 endpoint since there is a match on 67890000 and the remainder i e 9876 is discarded Note that Use Remainder is set to No Patents amp Disclaimers Trademarks amp Copyright Table of Contents D14050 04 10 2007 Safety Environmental Viewing the A System Status Using the Entrypoint To Get You Up and Going Example 3 H 323 to H 323 Secretary Functionality Entry details Enabled Check Name Secretary Net Type H 323 Prefix 986521 Suffix Service
39. back systems in your area Those systems will reuse or recycle most of the materials of your end of life equipment in a sound way TANDBERG products put on the market after August 2005 are marked with a crossed out wheelie bin symbol that invites you to use those take back systems Please contact your local supplier the regional waste administration or http www tandberg net recycling if you need more information on the collection and recycling system in your area Using the Configuring Entrypoint Viewing the System Status the Entrypoint Information for Recyclers As part of compliance with the European WEEE Directive TANDBERG provides recycling information on request for all types of new equipment put on the market in Europe after August 13th 2005 Please contact TANDBERG and provide the following details for the product for which you would like to receive recycling information Model number of TANDBERG product Your company s name Contact name Address Telephone number E mail Digital User Guides TANDBERG is pleased to announce that we have replaced the printed versions of our User Guides with a digital CD version Instead of a range of different user manuals there is now one CD which can be used with all TANDBERG products in a variety of languages The environmental benefits of this are significant The CDs are recyclable and the savings on paper are huge A simple web based search fea
40. bound number bnr is matched The prefixis specified in the dial plan entry The prefix is stripped from the inbound number e Suffix Number to which the last part of the inbound number bnr is matched The suffix is specified in the dial plan entry The suffix is also stripped from the inbound number The part of the number which remains after Stripping both prefix and suffix is called remainder See also the useremainder option in a DID service e Service Select one of the services as configured in the Services menu item See the previous page for more on this Dial Plan Examples TANDBERG Contact Services Information Argument Details for the Default DID Service TANDBERG ENTRYPOINT USER GUIDE DID Argument Details Use Remainder Specifies whether a particular part i e the remainder of the inbound number will be used to form a part of the outbound number For a remainder to become non zero a specified inbound Prefix has to match the first part and or a specified inbound Suffix has to match the last part of an inbound number however individually or combinations of both never fully match the complete inbound number Both inbound Prefix and Suffix can be defined under Dialplan entry details When Use Remainder is active the previously mentioned remainder will be appended to and precede the Prefix and the Suffix of the outbound number respectively The outbound Prefix
41. d Your LAN administrator should provide the correct values for these fields Dial Plan Examples Contact Information TANDBERG TANDBERG ENTRYPOINT USER GUIDE To configure the miscellaneous settings on the Entrypoint select the System Configuration item Save When ready to store the new settings press Save These settings will take effect when the system has been restarted Restart This button will restart the Entrypoint Any changes made in the IP Configuration of the Entrypoint will take effect after the system has been restarted Table of Trademarks amp Contents Copyright D14050 04 10 2007 Cvim stats Configuration Sernices Mainitnance system Configuration Gongs alpen Sytem Mame i Session Time Gut minutes Teinet Service SH 2ervice HTTP Service HITTERS Serie External Manager Ahir es 10 47 32 69 tj imes purbiieierternalimanagenantis emmanagermenboervics Ati T Using the Entrypoint Patents amp Disclaimers Safety Environmental To Get You Up and Going Viewing the l System Status 7 Ona You are here Configuration System Configuring the Entrypoint aintenance amp Upgrade Configuration To change the system name of the Entrypoint enter the new system name in the System Name field Note that when the Authentication ID in the H 323 link is left emp
42. d Going Maintenance Viewing the System Status Using the Entrypoint Configuring the Entrypoint lt 30 gt PRI Protocol Select between the following PRI protocols e NI National ISDN ATT AT amp T Custom Euro ETSI Euro ISDN Japan Japan Taiwan ISDN Outgoing Bearer capability Within ISDN different bearer capabilities are used to signal the type of data Voice Data H320 H 324M which is used by telephony switches and other equipment to determine how to handle data or calls compressing voice data neglect etc The outgoing bearer capability sets the ISDN bearer capability for the outgoing telephone voice only and video telephone calls e H 324M This ITU standardized capability is selected for outgoing calls by default e UDI In some situations the switch does not accept calls which use the correct H 324M capability This setting makes it possible to use the Entrypoint in these situations via selecting UDI e Prefix on National International Numbers e Specifies the prefix which has to be added to National and International numbers respectively e The signalling specifies whether the call is national or international Since these prefixes are removed from inbound telephone numbers the correct prefixes have to be added on call backs These settings only apply if the Service providers network uses prefixes for national and international calls
43. d internationally recognized trademarks and trade names are the property of their respective holders and are hereby acknowledged Copyright 1992 1993 The Regents of the University of California All rights reserved This code is derived from software contributed to Berkeley by Christos Zoulas of Cornell University Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution e All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors e Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written Patent Information TANDBERG technology described in this manual is protected by one or more of the following U S Patent Nos 5 584 077 5 838 664 5 600 646 7 010 119 7 034 860 and other patents are pending in the United States and or other c
44. d to the Gatekeeper with below mentioned Address and Port Overview Status System Configuration Services Maintenance H 323 Status Oa 7 You are here Status H 323 Statue IP Address Shows the IP address of the Gatekeeper 1719 Port Shows the destination port number on the Gatekeeper Registration Status Inactive In case the Entrypoint is in direct mode or in case the gatekeeper IP address is filled in incorrectly the Entrypoint will not be registered with the Gatekeeper and the Registration status is stated as Inactive TANDBERG Entrypoint Overview Status System Configuration Services Maintenance H 323 Status y Ja Oa 7 You are here Status H 323 Status Registration status Inactive Registration Status Rejected Registration status will show Rejected when e Gatekeeper unreachable the Entrypoint s H 323 stack returns this reject message in case the gatekeeper is down TANDBERG Enitrypoint Demio Status Svoiem Conigurailon senices Malnionance S277 Note that since this H 323 Status target system is not HEE ati rer arc w PR E nol ER E EEEF e Authentication failure Authentication possible to use ite E EEN CA ID and or Authentication Password are incorrect e Duplicate alias a system with an identical AS Ahseb e eeen name has already been registered address to place calls to or thro
45. e WE kirgan only rinaga EE Reception ii i E a ET EA Dial Extension EE E EE Support EH LE E ae Picast make sure Touch Tones ane aclivabed Dial Plan Examples To Get You Up and Going Patents amp Disclaimers Table of Contents Trademarks amp Copyright Safety Environmental Using the Entrypoint Maintenance amp Upgrade Configuring the Entrypoint Contact Information TANDBERG D14050 04 10 2007 TANDBERG ENTRYPOINT USER GUIDE Viewing the System Status To view the current status of the system hover with the mouse pointer over Status to produce a drop down menu as shown here This section discusses the respective Active CHON menu items H da Rite Services System Information vemiew Status Configuration Services Maintenance Sy Stam Resources Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the f Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information D14050 04 SSF lt 22 Co TANDBERG ISDN PRI Status PRI Versions only TANDBERG ENTRYPOINT USER GUIDE Select PRI Status to access the PRI Status pane The PRI status indication consist of 3 fields see About the Rear Panel LED Ope
46. emainder Allow Forwarding Use Sub Nurnber mease Sd aintenance Auto fallback to Sudio M ee Allow forwarding must be switched off when using the Secretary functionality The Secretary functionality will be discussed in the examples N Patents amp Disclaimers Trademarks amp Copyright Table of Contents D 14050 04 10 2007 Safety Environmental Allow forwarding After call setup the call is offloaded from the Entrypoint system i e not routed via the Entrypoint system any longer to free resources To Get You Up and Going Using the Entrypoint Use sub number The sub number is a number extension following the main number separated from the main number by an In this way a number plan behind a main number can be reached directly Configuring the Entrypoint Viewing the System Status Maintenance amp Upgrade Si ly AE No Media Sources can be added to DID service Net type Either H 324m H 323 or SIP of the outbound call AV mode This mode determines the outbound audio and video call settings It is either Audio Only Audio Video Auto matic no fallback to audio Auto fallback to audio and Auto always fallback to audio e Inthe Audio Only mode a voice call is being setup even when all endpoints support both audio and video capabilities Note that this setting will be
47. f resources The use of Call Forwarding in dial plans reduces system load and therefore increases the number of simultaneous Calls Active Sessions System Load 1 Sy A System Load of 0 z J indicates no load on the Entrypoint 7 Dial Plan Examples Contact Information Maintenance amp Upgrade Configuring the Entrypoint Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status oo lt x 28 b gt TANDBERG TANDBERG ENTRYPOINT USER GUIDE Configuring the Entrypoint Oveniew Status Configuration services Maintenance To configure the Entrypoint hover with the mouse pointer ISON over the System configuration to produce a drop down Active Calls menu The drop down menu consists of 6 items i e ISDN IP IP H 323 SIP SNMP and System to configure respective H 433 system parts SIP Changing settings in the menus belonging to the ISDN IP and System items only become effective after a system Sottd fil P reboot therefore these items all contain Restart buttons ETR E Every configuration item is supported with a button for mi as information about this specific item Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Configuring aintenance Dial Plan Contact Contents Copyright Disclaimers En
48. ge Network and Features e Call rate of 64 kbit on ISDN side and 768 kbps on IP side for each call is supported through the Entrypoint e Interactive Video and voice Response IVR e Default Entrypoint service when calling Border Controller IP number e Support voice only calls VoIP gatewaying Video IVR e Selecting IP endpoint from address book Trademarks amp Table of Patents amp Safety Contents Copyright Disclaimers Environmental D14050 04 10 2007 Using the Entrypoint To Get You up and Going Viewing the 3 System Status Configuring lt 12 3 the Entrypoint Dial Plan Examples Contact Information TANDBERG Maintenance amp Upgrade TANDBERG ENTRYPOINT The Front and Rear Panels USER GUIDE About the Rear Panel LED Operation Connectors Switches Display and Buttons Green Normal operation Red Alarm or Loss of Signal LoS indicates that there is no signal and thus no framing information received A defective or unplugged PRI cable will produce the same effect o Yellow Alarm or Remote Alarm Indicator RAI means that the Entrypoint is receiving framing info but in this framing info the other side tells the Entrypoint that it is not reading the Gateway s transmitted framing information Typically this may be a broken connector in the transmit TX part of the PRI cable This could also indicate weak or
49. ing Munber MTs SEVICE Direct nwaris Dialing Duration Indicates the duration of the Duration eae call in hours minutes and seconds Incoming Indicates the F x i Direction Remote Humber Net type Actions information belonging to the 3 pains sas cranes call leg of the calling party acne KEE ne eh ea Details Remote numbers of the Outgoing Indicates the information belonging to the call leg of the called party service Incoming calls are the numbers of the calling party and remote numbers of the Outgoing calls are the numbers of the called party or service Clicking View details reveals the Call Details i e details belonging to the respective call leg When View Details Has Been Selected Status Either alerting connected or disconnected Overview Slalus Syslem Cunfiguraliun Senices Mainenauce represents the number of the called Call Detalls o4 2 Youare here Overview gt Call Details party or service Net Indicates the net type Status Connected eee gt i e H 323 H 324m SIP or tian E v e Number p4 Streaming Incoming Numiser 20370006 Duralion 01 10 40 Incoming Number Service number can only be represented for inbound call legs a Remote Number For inbound call legs it represents the number of the calling party for outbound call legs it Table of Contents Trademarks amp Copyright D14050 04 10 2007 Paten
50. io GW 1xPRI So E e aaa 2 Oe nen condense cialve e Avoid using a telephone other than a cordless type during option is chosen me an electrical storm There may be a remote risk of electrical e Ethernet cable 5m e Do not place heavy objects directly on top of the Entrypoint shock from lightning e Power Cables e Do not place hot objects directly on top or directly beneath Do not use the telephone to report a gas leak in the vicinity e Install Sheet the Entrypoint of the leak e User Manual CD Use a grounded AC power outlet for the Entrypoint e The socket outlet shall be installed near to the equipment e Registration Card e You will need a CSU Channel Service Unit between your and shall be easily accessible e Accessories bag Console cable rack ears rubber feet system and the PRI line from your network provider e Never install cables without first switching the power OFF Please report any discrepancies to your TANDBERG Make sure that it is possible to receive and to make mobile e This product complies with directives LVD 73 23 EC EMC representative immediately H 324M video calls from behind this line Check this with 89 366 EEC R amp TTE 99 5 EEC HOU Sworn ies e This product complies with the standards GR 63 CORE and e If you are behind a PABX make sure that the PABX is capable GR 1089 CORE and is NEBS approved by UL For NEBS A brief yet detailed presentation of the procedure to get of routing aa to videa cals compliance
51. ion Directives LVD 73 23 EEG EMC 89 336 EEC R ITE 99 5 EEC This product complies with harmonized Standards EN 60950 1 2001 A11 EN 55022 1994 A1 A2 EN 55024 1998 A1 A2 EN 61000 3 2 2000 EN 61000 3 3 1995 A1 TBR 3 Layer 1 2 and 3 TBR4 Layer 1 2 and 3 TECHNICAL CONSTRUCTION FILE NO X13526 YEAR WHICH THE CE MARK WAS AFFIXED 2005 For an official signed version of this document or details regarding documentation from the technical construction file please contact TANDBERG TTC2 03 Network unit Dial Plan Examples TANDBERG Contact Information Environmental Issues TANDBERG ENTRYPOINT USER GUIDE Thank you for buying a product which contributes to a reduction in pollution and thereby helps save the environment Our products reduce the need for travel and transport and thereby reduce pollution Our products have either none or few consumable parts chemicals toner gas paper Our products are low energy consuming products TANDBERG s Environmental Policy Environmental stewardship is important to TANDBERG s culture As a global company with strong corporate values TANDBERG is committed to following international environmental legislation and designing technologies that help companies individuals and communities creatively address environmental challenges TANDBERG s environmental objectives are to e Develop products that reduce energy consumption CO em
52. issions and traffic congestion e Provide products and services that improve quality of life for our customers e Produce products that can be recycled or disposed of safely at the end of product life e Comply with all relevant environmental legislation Table of Contents Patents amp Disclaimers Trademarks amp Copyright Safety D14050 04 10 2007 Environmental European Environmental Directives As a manufacturer of electrical and electronic equipment TANDBERG is responsible for compliance with the requirements in the European Directives 2002 96 EC WEEE and 2002 95 EC RoHS The primary aim of the WEEE Directive and RoHS Directive is to reduce the impact of disposal of electrical and electronic equipment at end of life The WEEE Directive aims to reduce the amount of WEEE sent for disposal to landfill or incineration by requiring producers to arrange for collection and recycling The RoHS Directive bans the use of certain heavy metals and brominated flame retardants to reduce the environmental impact of WEEE which is landfilled or incinerated TANDBERG has implemented necessary process changes to comply with the European RoHS Directive 2002 95 EC and the European WEEE Directive 2002 96 EC Waste Handling In order to avoid the dissemination of hazardous substances in our environment and to diminish the pressure on natural resources we encourage you to use the appropriate take
53. noisy signal in the transmit TX part of the PRI cable Blue Alarm indicates that the received frames are not synchronized properly No LED s illuminate indicates that layer one framing is working right protocol like for example EURO ISDN selected however there is a problem at layer 2 caused by for example LCD panel Control buttons RS 232 interface USB interface LAN interface Power On Off a CRC4 configuration mismatch indicator Entrypoint Start up To start the Entrypoint simply connect the power cable and press the power switch button at the back side to position 1 Power switch On the front panel of the system the power indicator LED marked Pwr will turn GREEN BMisdGan wT VGA connector 1 PRI interface or 4 BRI interfaces Power connector Power switch wey depending on the configuration ordered Contact Information Dial Plan Examples Maintenance amp Upgrade Configuring the Entrypoint Viewing the System Status Using the Entrypoint To Get You up and Going Safety Patents amp Environmental Disclaimers Trademarks amp Copyright Table of Contents D14050 04 lt q 13 gt TANDBERG 10 2007 Configuring Your Entrypoint via the RS 232 TANDBERG ENTRYPOINT USER GUIDE About Gateway Configuration Configuring via the RS 232 The Entrypoint requires some basic
54. ocalividerengine services entry point ivr can be an audio or video service or an externally connected endpoint TMS Corporate Directory fusrlocalividerengine servicesAmecorpadir ivr e Menu Service A menu based call directory e TMS Corporate Directory phone book A connection with the installed TANDBERG Management System TMS phone book is setup Via the phone book menu an outbound call to another endpoint e g a 3G Mobile H 323 or SIP endpoint can be setup To view all service entries select the Service Configuration menu from the Service tab To Get You Up and Going Table of Contents Patents amp Disclaimers Trademarks amp Copyright Safety Environmental Using the Entrypoint f Dial Plan Examples Contact Information Maintenance amp Upgrade Viewing the System Status Configuring the Entrypoint Services e lt 42 b gt TANDBERG Dialplan Configuration TANDBERG ENTRYPOINT USER GUIDE About Dialplan Configuration Dialplan Configuration Window Dialplan Details To view all dialplan configuration entries or create a new dial plan TANDBERG 3G Gateway select the Dialplan configuration menu item from the Services tab Dialplan configuration pans 124m SP HaZdn Hizm 324m Hazen H324m H323 Haden H323 SIP H323 H323 H324m H323 H323 H323 H323 ar Sp ar SIP H324m ar SIP H323 or H32
55. one book service a secretary No 9876 in this example Make sure that for the inbound call party i e Alice the Allow Forwarding is set to Off otherwise the call will be offloaded from the system i e Alice is connected to the secretary directly which disables the influence of the Entrypoint system on this service The secretary relays the call to Bob by dialling Bob s number followed by the pound sign i e In this example 12345 Now the call is automatically redirected to Bob In case for the outbound call Allow Forwarding is also set to Off Alice is connected to Bob via the Entrypoint box and therefore using resources i e increasing processor load Secretary 9876 Call Setup via DID Dial Extension IVR Menu Phonebook Bob Alice Entrypoint System 12345 Allow Forwarding OFF Secretary 9876 A i 2 Secretary dials 12345 i Allow Forwarding OFF 1 Alice dials9876 Allow Forwarding OFF Bob Alice Entrypoint System DP 12345 Table of Contents Trademarks amp Copyright Patents amp Disclaimers 3 Alice is connected to Bob via the Entrypoint system Safety Environmental To Get You Up and Going Using the Entrypoint The processor load can be reduced by offloading the call from the system Alice will be connected to Bob directly without intervention of the Entrypoint system by setting Allow Forwarding and Use Remainder to On for a
56. ountries permission Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status the Entrypoint Examples Information amp Upgrade D14050 04 10 2007 TANDBERG TANDBERG ENTRYPOINT USER GUIDE Operator Safety Environmental Issues For your own protection please read the overleaf safety instructions completely before operating the equipment and keep this manual for future reference The information in this summary is intended for operators Carefully observe all warnings precautions and instructions both on the apparatus and in the operating instructions Table of Trademarks amp Patents amp Safety O Get You Using the Viewing the Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers Environmental p and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information D 14050 04 A 6 gt TANDBERG 10 2007 Safety Instructions TANDBERG ENTRYPOINT USER GUIDE For your protection please read these safety instructions completely before you connect the equipment to the power source Carefully observe all warnings precautions and instructions both on the apparatus and in these operating instructions Retain this manual for future reference Water and Moisture
57. point via the serial interface once it has restarted e Login with User Name pwrec No password is required e You will be prompted for a new password The pwrec account is only active for one minute following a restart Beyond that time the system will have to be restarted again to change the password The Entrypoint can be restarted either via the Restart System menu item in the System configuration menu or via the Restart System buttons in the ISDN IP Misc and Upgrade System menus Table of Contents Patents amp Disclaimers Trademarks amp Copyright Safety D14050 04 10 2007 Environmental Up and Going To Get You Using the Entrypoint Viewing the System Status A 40 b Configuring the Entrypoint Dial Plan Examples Maintenance amp Upgrade Contact Information TANDBERG TANDBERG ENTRYPOINT USER GUIDE Services On Entrypoint systems dial plans can be configured with default Cverview Status Configuration Services Maintenance services Four default services can be distinguished e Direct Inwards Dialling e Dial Extension IVR Menu Active Calls Service Configuration Dialplan Configuration e TMS Corporate Directory These services can be found under the Service Configuration tab Each default service has a specific number of parameters which can be set by the user A dial plan
58. r a Default TMS Corporate Wnpackine aricelinSiallll itl lmerseecmenssscecec EE 1I DOCO y Petts BOOK AE OIE asise eusus aasa wd Entry poini Features alsa GlanGe narsaning 12 l The Front and Rear Panels cccccccccccsssceeeesseessseeeeeeeeeeees 13 Dial Plan Examples Configuring Your Entrypoint via the RS232 seen 14 Some Dial Plan Examples I cssessecesseceserseeeseevecerseesceeees 49 Configuring the IP Address via the Front Panel 15 Some Dial Plan Examples er aa 50 SCClCLARV sO CIVIC Ceara rere E E cere arena eres 54 Using the Entrypoint TMS COO OrAleeDINeClO Verner E Masons 52 Starting Up the Entrypoint cccccccccccsccsecsessescesecsecsesveseeseesee 17 Contact RRON anane e aaa arcane Be An Overview of the Management Menu System 18 Senvice CallDetails Sa n a a a srererer tear seneeeae 19 Call Setup via Default S eN Ca 20 Dialling from UMTS Using Phone BOOK si eesese sees eee 21 Viewing the System Status ISDN PRI Status PRI Versions only annannaannan1annannnnnne 23 ISDN BRI Status BRI Versions OMl y ceecsereeeeeeese eee eeeeecese 24 H 323 Gatekeeper StalUSsicssenescevovessnasavavaresaudarssevervedaan 25 O E E E E E tame e mee E meeeeamenen ae 26 System IMOM O sameness vena ceeuenate reat 27 SVSLCMURCSOUNCCSacccacrasiterstccniererdsauuas E 28 Configuring the Entrypoint ISDN PRI Configuration ISDN PRI Versions only 30 ISDN BRI Configuration ISDN BRI Versions only 31
59. r calls a Dial Extension service number When dialling number 123478 on a 3G handset one is connected to an j IVR service from which an H 323 endpoint number can be entered 2 The Entrypoint activates the Welcome picture and sound 3 The Entrypoint when set in the dial plan shows the DTMF Information screen 4 The endpoint user enters the extension H 324m H 323 SIP alias followed by the pound sign to indicate end of number 5 The Entrypoint starts to call the endpoint Example 5 3G to H 323 via a Phone book Entry details Enabled Check Name 3G H 323 Phonebook Net Type H 324m Prefix 123489 Suffix Service Type TMS Corporate Directory Arguments Net Type e g H 323 A V Mode Auto Prefix Suffix Allow Forwarding No When dialling number 123489 on a 3G handset one is connected to an TMS Corporate Directory from which an H 323 or SIP endpoint can be selected Note that the Net Type to be selected in arguments is irrelevant since the endpoint to be called is selected from a phone book and the Connecting picture and sound are activated Example 6 3G to SIP IVR 6 When the call is connected audio and video Entry details Enabled Check are transmitted through the Entrypoint SIP Name 3G SIP IVR to SIP calls and H323 to H323 calls will Net type H 324m only go through the Entrypoint when Allow Prefix 1234790 Forwarding is set to No Suffix Service type Dial Extension Arguments
60. raming is working right protocol like for example EURO ISDN selected however there is a problem at layer 2 caused by for example a CRC4 configuration mismatch Dial Plan Examples Maintenance amp Upgrade Configuring the Entrypoint Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status Information ee lt x 23 TANDBERG ISDN BRI Status BRI Versions only TANDBERG ENTRYPOINT USER GUIDE Overview Status Configuration Services Maintenance ISDN Status BRI 1 Status Active Layer 1 ik Layer 2 Ok BRI status Inactive Layer 1 Error Layer 2 Error BRI 3 Status Inactive Layer 1 Error Layer 2 Error BRI 4 status Inactive Layer 1 Error Layer 2 Error D14050 04 10 2007 Select ISDN BRI Status to access the ISDN BRI Status pane BRI hardware status indication The screenshot shows the status page of a BRI version of the Entrypoint The BRI status displays the conditions of ISDN layer 1 and 2 separately Green indicates up and in sync Red indicates not in sync and indicate probably a disconnected ISDN line Besides the indications on the webpage each ISDN BRI interface located at the back side of the Entrypoint has a green and orange LED The meanings of these LEDs are Green Layer 1 of the ISDN signalling is up
61. ration below for PRI status ISON Status e Active Indicates weather the PRI port is active or not e Total number of channels indicates the maximum available number of simultaneous ISDN slots calls per port typically 30 for an E1 PRI and 8 for an E1 BRI e Number of free channels indicates the number of free B channels on ISDN e To view the ISDN PRI status select the ISDN status item of the Status tab Active Total number of channels aU Number of tree channels About the Rear Panel LED Operation In addition to the web page indications the ISDN interface also contains 4 LEDs located at the the Entrypoint rear panel These LEDs indicate the following PRI status Green Normal operation Red Alarm or Loss of signal LOS indicates that there is no signal and thus no framing info received A defect or unplugging the PRI cable will produce the same effect o Yellow Alarm or Remote Alarm Indicator RAI means that the Entrypoint is receiving framing info but in this framing info the other side tells the Entrypoint that it is not reading the Gateway s transmitted framing info Typically this may be a broken connector in the transmit TX part of the PRI cable This could also indicate weak or noisy signal in the transmit TX part of the PRI cable Blue Alarm indicates that the received frames are not synchronized properly No LED s illuminate indicates that layer one f
62. rom UMTS as well as from IP Examples are provided for your convenience Safety 7s To Get You Using the iewing the 7 Configuring Maintenance i Contact A Environmental Up and Going Entrypoint ystem Status the Entrypoint amp Upgrade Information ee lt 16 3 TANDBERG Trademarks Copyright Patents amp Disclaimers Table of Contents Examples Starting Up the Entrypoint TANDBERG ENTRYPOINT USER GUIDE Entrypoint Start up Accessing the Entrypoint To start the Entrypoint simply connect the power cable and set the power switch button both at the rear to position Power switch On the front panel of the system the power indicator LED marked PWR will turn GREEN RA SG Gateway Trademarks amp Table of Patents amp Contents Copyright Disclaimers D14050 04 10 2007 You may access the Entrypoint by entering the IP address of the Entrypoint in a standard WEB browser You will then be asked to enter a password You will need to enter admin as user name The default password for the Entrypoint iS TANDBERG Remember that the password is case sensitive Note that you may also use SSH and Telnet to configure the Entrypoint Username Password lt Po fo USER NAME is admin PASSWORD Default password is TANDBERG NB case sensitive J Forgot the Password ap Reboot the Ent
63. rypoint O You will be prompted for a new password Connect to the Entrypoint via the serial interface once it has restarted S7 The pwrec account is active for one minute following a restart Login with User Name pwrec No password is required y Beyond that time the system will have to be restarted to change the password To Get You Up and Going Safety Environmental Using the Entrypoint Configuring Contact Information Dial Plan Examples TANDBERG Maintenance amp Upgrade the Entrypoint TANDBERG ENTRYPOINT USER GUIDE The Overview Window An Overview of the Management Menu System The System Status windows of the Entrypoint can be accessed via the default URL http Entrypoint_IP_ Address overview Remote Number This is the inbound number Status System Configuration Services Maintenance Net Indicates the net type i e H 323 H 324m SIP or Streaming Direct Inwards Dialing 00 23 21 The Overview window presents information about all calls routed through the Entrypoint ae a How to access the Ws Management Menu System is described on the previous page Table of Trademarks amp Contents Copyright D14050 04 10 2007 View details To Get You Up and Going Patents amp Disclaimers Safety Environmental
64. s yourself as opening or removing covers may expose you to dangerous voltages or other hazards and will void the warranty Refer all servicing to qualified service personnel e Unplug the apparatus from its power source and refer servicing to qualified personnel under the following conditions e If the power cord or plug is damaged or frayed e If liquid has been spilled into the apparatus e If objects have fallen into the apparatus e If the apparatus has been exposed to rain or moisture e If the apparatus has been subjected to excessive shock by being dropped e If the cabinet has been damaged e If the apparatus seems to be overheated e If the apparatus emits smoke or abnormal odour e If the apparatus fails to operate in accordance with the operating instructions Accessories Use only accessories specified by the manufacturer or sold with the apparatus Configuring the Entrypoint Viewing the amp Upgrade Maintenance Communication Lines Do not use communication equipment to report a gas leak in the vicinity of the leak Electromagnetic Compatibility EMC This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures EC Declaration of Conformity MANUFACTURER TANDBERG Telecom AS PRODUCT NAME TANDBERG Entrypoint TYPE NUMBER DESCRIPTION This product complies with Commiss
65. s Configuration Senices Maintenance previous page for details Dialplan Details fn Dialplan entry details f e a E Enabled a previous page for details Name H324m SIP i Net Type H324m 2 j Prefix 207947130 F F Prefix Identical to DID service see the a y previous page for details i F Service Dial Extension IMR aw YE Tf EE Suffix Identical to DID service see the This is a Touch Tone DTMF service with keypad omy navigator FF ce ce oe revious page for details t p pag KE oe ce Met Type Please make sure Touch Tones are activated AM Node Auto always fallback to aygo ha Suffix Erd tandkberg net Allow Forwarding Mo Allow forwarding Identical to DID service see the previous page for details i ra a 2 E Show DTMF Information Screen Show DTMF Information Screen This is a So screen used within the service to draw the attention of the user to activate DTMF tones _ ee on its endpoint This screen can be turned on eveteome Eoster epg Pp Ee j Use Detaut default value or off Welcome Poster GiClF jpg O Browse Use Detautt Welcome Audio mov Browse Use Default Media Sources Some of the default Media Sources like the Welcome Screen and the Call_ Proceeding Audio mov E m Use Detautt j 3 3 D aisia DTMF Information Screen as mentioned under DTMF Into_Poster_CIF jpg Lise Defautt the Medi
66. serted the Entrypoint will still e Auto Register to the Gatekeeper with H 235 use the Authentication ID to authentication using ID Password given below register with the gatekeeper However when the Authentica tion ID is left unused the Authentication ID and Password Enter the ID and pass System Name field will be used word required to perform H 235 authentication at the to register the Entrypoint with Gatekeeper To register with a Gatekeeper that requires the gatekeeper instead In case authentication an NTP server has to be configured both the Authentication ID field and the System Name field i are unused the Entrypoint S7 If the Gatekeeper is configured with an can not be registered with the AWE alternative Gatekeeper the Status area gatekeeper may report a registration to the IP address of the alternative Gatekeeper Patents amp i To Get You Disclaimers Up and Going Dial Plan Examples Contact Information aintenance amp Upgrade e lt 33 3 TANDBERG Trademarks amp Copyright Table of Contents Safety Environmental Using the Entrypoint Viewing the System Status Configuring the Entrypoint SIP Configu ration TANDBERG ENTRYPOINT USER GUIDE Select SIP to access the SIP SIP settings Configuration pane Enabled Entrypoint will use this Proxy for call setup Oyeniew Status Configuration Services
67. there should be a clearance of 9 1cm between you up and going can be found in the Installation Sheet the product and any other product mounted in the rack accompanying your TANDBERG product Connecting the Cables RS 232 cable To control the Entrypoint using the data port connect an RS 232 cable between the Entrypoint s RS 232 connector and the COM port on a PC See Entrypoint Configuration LAN cable To use the Entrypoint on IP connect a LAN cable from the LAN 1 connector on the Entrypoint to your network The LAN 2 3 Power cable Connect the system power cable to an electrical distribution socket and the Data Port and 4 connectors are ISDN PRI or BRI cables The E1 T1 cable should be Command Interface User not used and should be connected to a CSU Channel Service Unit You will Guide available separately left open need a CSU between your Entrypoint and the PRI line for more on this from your network provider Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Configuring Maintenance Dial Plan Contact Contents Copyright Disclaimers Environmental up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information ee lt 11 bb TANDBERG Entrypoint Features at a Glance TANDBERG ENTRYPOINT USER GUIDE About the Entrypoint Features Highlights The TAND
68. tically select a H 324M capability This setting makes it free BRI line for H 323 to possible to use the Entrypoint in these 3G calls and possibly block situations via selecting UDI a DiD or an IVR menu when the BRI lines have different numbers Consequently we strongly recommend that all ISDN BRI lines have the same number range Contact your ISDN or telecom supplier about numbering plans of ISDN lines 4 Y All incoming calls are accepted AWE independent of their bearer Capabilities therefore audio calls are accepted as well aintenance amp Upgrade Contact Information TANDBERG Dial Plan Examples Viewing the System Status Using the Entrypoint To Get You Up and Going Safety Environmental Patents amp Disclaimers Trademarks amp Copyright Table of Contents Configuring the Entrypoint D14050 04 10 2007 E lt 31 p IP Configuration TANDBERG ENTRYPOINT USER GUIDE Select IP from the Configuration to access the IP Configuration pane DNS Interface Up to five Domain Name Server IP addresses can be specified here Your LAN administrator will provide the correct values for these fields By default these fields are set to 127 0 0 1 Croniow Status Confiquration Gerniees Maintenance IP Configuration T 0
69. to access the Modo On viz SNMP Configuration pane SNMP Community Name pwo o da Locsin DOO O O Host IP Address 2 127 004 Host IP Address 9 paowa o P Save Press Save to activate new settings To Get You Up and Going Patents amp Disclaimers Trademarks amp Copyright Table of Contents Safety s Using the Environmental Entrypoint D14050 04 10 2007 System Status You are here Cont SNMP Mode The SNMP operation modus can be set to e On Turns SNMP On e Off Turns SNMP Off e ReadOnly Do not send SNMP information to the host e TrapsOnly Only send SNMP information identified as TRAPS to the host SNMP Community name SNMP Community names are used to authenticate SNMP requests SNMP requests must have this password in order to receive a response from the SNMP agent in the Entrypoint Ve The SNMP Community name is case sensitive 7 System contact Used to identify the system contact via SNMP tools such as HPOpenView or TANDBERG Management Suite Viewing the aintenance amp Upgrade Configuring the Entrypoint Location Used to identify system location via SNMP tools such as HPOpenView or TANDBERG Management Suite Host IP Address 1 2 and 3 Identifies the IP address of the SNMP manager Up to three different SNMP Trap Hosts can be define
70. ts amp Disclaimers To Get You Up and Going Safety Environmental Using the Entrypoint Configuring the Entrypoint Maintenance amp Upgrade Duration Duration of this call leg in hours minutes and seconds Dial Plan Examples Contact Information TANDBERG TANDBERG ENTRYPOINT Call Setup via Default Services USER GUIDE About Default Services DID Direct Inward Dialling The Entrypoint is equipped with a number Example Hotline When dialling number 67890000 this will match without leaving a of persistent default services i e services Entry details remainder The H 323 number that will be connected to will be 51234 stored in the on board non volatile memory construction prefix When dialling number 67894321 there will be no Therefore these services will always Enabled Check match When dialling number 678900009876 one is also connected to be available after a system restart The Name H 324m H 323 the same H 323 endpoint since there is a match on 67890000 and the following persistent default services can be n A remainder i e 9876 is discarded Note that Use Remainder is set to No distinguished reTIx Suffix e Direct Inwards Dialling DID Defines a Service Type Direct Inwards Diallin one on one relation between an inbound yP g and an outbound number Arguments e Dial Extension IVR Also known as Net Type H 323 Interactive Voice Video Response
71. ture helps you directly access the information you need In addition the TANDBERG video systems now have an intuitive on screen help function which provides a range of useful features and tips The contents of the CD can still be printed locally whenever needed Dial Plan Examples Contact Information Maintenance amp Upgrade TANDBERG TANDBERG ENTRYPOINT USER GUIDE in PHA ERR ELLLER ee Es ER OEN r O KRBA BA THD AEE HHE A EA E P A E E P RE E TAE A HARA RAIRE et ek SJT 11363 2006 Ar ALE NY bie ERKA F X KRIZA BEA I BD TE KE IR BY BB HE CH Ke fn PA eA EM PR EER S T 11363 2006 Air ii AY Pet BE SK HER EAE m PREE E MA LIRA BRAE im EA DIMEER E A Fere A ET TT Be a AREA RER cas 0 H fae Te A PR REH FA m Er m FAP AT AGERE A a Fo Table of Trademarks amp Patents amp Safety o Get You Using the Viewing the Configuring Maintenance f Dial Plan Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information D14050 04 TANDBERG 10 2007 TANDBERG ENTRYPOINT USER GUIDE To get You Up and Going Before you start using the system we recommend that you take your time to read through this section of the User Guide to get you up and going This section outlines how to connect the system and the basic operating principles
72. ty the System Name field will be used to register the Entrypoint with the gatekeeper in stead In case both the Authentication ID field and the System Name field are left empty the Entrypoint can not be registered with the gatekeeper Services The different IP services on the Entrypoint Telnet SSH HTTP and HTTPS can be disabled independently to prevent access to the system Moreover with Session Time Out a maximum login time can be set External Manager settings To enable cooperation between the Entrypoint and an external TANDBERG Management System TMS enter both its IP address and its path Dial Plan Examples Contact Information TANDBERG TANDBERG ENTRYPOINT USER GUIDE Maintenance and Upgrade The Maintenance section describes how the system software can be upgraded how new options can be made available via the installation of option keys how the system password can be changed and how the system is restarted Configuring he Entrypoint Safety Environmental Table of Trademarks amp Contents Copyright Disclaimers D14050 04 10 2007 Examples TANDBERG Maintenance Dial Plan amp Upgrade f Maintenance General Tine Under the Maintenance tab TANDBERG Ent int System Information the system software can be oe upgraded new options can be made available via the
73. ugh the Entrypoint Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Contents Copyright Disclaimers A Environmental Up and Going Entrypoint System Status Configuring the Entrypoint Maintenance amp Upgrade Dial Plan Examples Contact Information e lt 25 gt TANDBERG Se rvices TANDBERG ENTRYPOINT USER GUIDE The default services which come standard with an Entrypoint system are e Direct Inwards Dialling e IVR e TMS Corporate Directory e Entrypoint Service TANDBERG Entrypoi Overview Status Configuration Senvices Maintenance Service Configuration You are here Services Service O Hame Direct Invards Dialing fhandbergservices did ivr Dial Extension hy Ry fandberg services ivr ivr Menu fandberg servicesfentry point ivr TMS Corporate Directory fandberg services imscorpdir ivr Table of Trademarks amp Patents amp Safety To Get You Using the Viewing the Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status Configuring the Entrypoint Maintenance amp Upgrade Dial Plan Examples Contact Information ee lt 26 3b TANDBERG Time Information Up Time HTP State Address Fort Last Update Last Correction O days 17 46 46 Active 5 0 123 2007 02 27 05 01 1
74. vironmental Up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information D14050 04 G07 lt 29 J TANDBERG ISDN PRI Configuration ISDN PRI Versions only TANDBERG ENTRYPOINT USER GUIDE PRI Interface Configuration Indicates the lowest numbered E1 T1 B channel the system is allowed to use for each PRI line when selecting channels for outgoing calls Not in use in this version Enable CRC 4 Used for most E1 PRI configurations If your network equipment does not support this feature switch off PRI CRC 4 Fractional line operation Low Channel Indicates the lowest numbered E1 T1 B channel the system is allowed to use for each PRI line when selecting channels for outgoing calls Presently this setting has no effect Save When all settings are entered click on Save to store the new settings Note that changing from E1 to T1 configuration requires a restart of the unit click Restart to restart the unit Table of Contents Copyright D14050 04 10 2007 Trademarks amp Overview Status Configuration Services ISDN Configuration PR interface configuration ISDH Protocol Outgoing Bearer Capability Prefix on Mational Mumbers Prefi on International Murners PRI 1 Enable CRC4 Fractional Line Operation Low Channel Safety Environmental Patents amp Disclaimers To Get You Up an
75. work address of the Entrypoint This Aa Deene tanen address is only used in static mode Your LAN administrator will provide you with the correct address for this field Restart This button will IP Subnet Mask The Static IP Subnet Mask defines restart the Entrypoint Any changes made in the IP Configuration of the Entrypoint will take effect after the system has been restarted the type of network Your LAN administrator will provide the correct value for this field IP Gateway The Static Gateway IP address is set to 127 0 0 1 by default In case of a router enter its address here Your LAN administrator will provide the correct value for this field To Get You Table of Trademarks amp Patents amp Safety Using the Viewing the Configuring aintenance Dial Plan Contact Contents Copyright Disclaimers Environmental Up and Going Entrypoint System Status the Entrypoint amp Upgrade Examples Information D 14050 04 10 2007 TANDBERG TANDBERG ENTRYPOINT USER GUIDE Select H 323 to access the Mode Enables the Entrypoint to register with a H 323 Configuration pane gatekeeper or leave it unregistered i e in direct mode Make sure that System Name is always Wh Goce set in direct mode When registered with a a hos ane gatekeeper the H 3

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