Talkswitch CT.TS005.002606 User's Manual
Contents
1. I Schedulin E Service provider 1 Irt Conon Service provider 2 7 Disable public IP address substitution Service provider 3 4 On Hold Ringback atti Service ier 4 Enable NAT keep alives Codec Options Registration Details Extensions and Voicemail Proxyiregistrar server name amp Local Extensions Fax E Remote Extensions g Licensed Add Ons Registrar server name B Ring Groups Outbound proxy ag General Voice Mailboxes E Voicemail Preferences Realmidomein Permissions A System Speed Dials View All Registrations Lines and Greetings C Telephone Lines EB VoIP Numbers C Caller ID Based Routing By Line Hunt Groups amp Auto Attendants Menus Call Cost Reduction Features System VoIP Options Jh Auto Route Selection ij Call Bridge DISA Qj pte Reservation 9 Auto Call Back O Use System Name in caller ID information for all outgoing VoIP calls Optionally reserve lines for specific services Reserve VoIP Lines Prompted Call Back VoIP Caller ID Use Extension Names in caller ID information For all outgoing VoIP cal 4 Select the Activate Profile check box 5 Enter the Profile name The default profile name is Service provider n e g Service provider 1 6 If your service provider requires you to register using your private IP address select the Disable public IP addr2. TalkSwitch VoIP ox SPn VoIP Service 6 Select the overflow hunt group Choices are no overflow and the other activated hunt groups Ensure the overflow hunt group contains different lines than the original hunt group VOIP NETWORK CONFIGURATION GUIDE ADVANCED VOIP CONFIGURATION Optionally perform advanced VoIP configuration Setting up caller ID The VoIP Caller ID area allows you to set up the source for caller ID for outbound VoIP calls The same setting is used for the TalkSwitch profile and all service provider profiles Extension names are used by default 1 Select the VoIP Configuration page 2 Setthe caller ID for outbound VoIP calls To use the System name from the Administration page select Use System Name in caller ID information for all outgoing VoIP calls To use the First name and Last name from the Local Extension Fax page set up for each extension select Use Extension Names in caller ID information for all outgoing VoIP calls VoIP Caller ID amp Use System Name in caller ID information For all outgoing VoIP calls Use Extension Names in caller ID information for all outgoing VoIP calls EVERY CALL COUNTS 26 Reserving VoIP lines By default all TalkSwitch VoIP lines are available for external IP extensions TalkSwitch VoIP network calls and or service provider calls on a first come first served basis You can also reserve VoIP lines for a specific use For example you can
3. number slot Select the Activate VoIP Number check box Set the VoIP profile to the service provider e g My Service Provider Enter the Country Code if required the City or Area Code and the Number Enter the User account and the Password if required for this number N Oo Ui HR W PP Set up call handling for the VoIP number For more information click the Help icon in the Call Handling area 8 Repeat steps 2 to 7 for each additional VoIP number EVERY CALL COUNTS 23 24 SETTING UP LINE HUNT GROUPS IMPORTANT Ensure at least one line hunt group uses telephone lines that can reach emergency services A line hunt group is a set of lines that are available for making an outbound call It can use selected telephone lines all VoIP lines associated with the TalkSwitch VoIP network or all VoIP lines associated with a service provider VoIP network The configuration has nine different line hunt groups If a VoIP enabled TalkSwitch unit is present line hunt group 88 uses the TalkSwitch VoIP network by default and the other line hunt groups use telephone lines You can modify these default settings as required If you are using multiple service provider VoIP networks set up a line hunt group for each service provider A local extension can be restricted to a set of line hunt groups in order to control access to VoIP networks See Hunt group permissions in Chapter 2 of the TalkSwitch User Guide 1 Select the Line Hun
4. the following steps 1 Add the external IP extension as described in Adding IP Phones to TalkSwitch Procedures are available for adding TalkSwitch Polycom Grandstream Counterpath and selected other phones depending on the market 2 Verify operation of the external IP extension a Select the Local Extension Fax page b Select the external IP extension c Confirm Registered is Yes and the Phone URL appears in the IP Extension Details area IP Extension Details 9i Location External Time Zone GMT 05 00 Canada Eastern v Registered Yes Phone URL 208 97 87 227 Phone MAC address 123456789abc Configure Keys 3 Optionally perform advanced VoIP configuration a All VoIP lines are shared by default You can reserve VoIP lines for the external IP extensions See Reserving VoIP lines on page 26 b External IP extensions will use the preferred codec selected for the TalkSwitch profile The default preferred codec is G 729 You can select the Preferred codec for the TalkSwitch profile See Setting codec options on page 21 VOIP NETWORK CONFIGURATION GUIDE TALKSWITCH VOIP NETWORK A TalkSwitch VoIP network has at least one SIP device at each location A SIP device is a VoIP enabled TalkSwitch unit IP telephone or SIP gateway One TalkSwitch unit in the network acts as the SIP server The other SIP devices are SIP clients A user auto attendant or call cascade can dial a three digit VoIP number rang
5. they are connected over the Internet To reach a local extension an outside party dials the VoIP number that was assigned to the TalkSwitch system by the service provider The call is routed through the telephone network to the service provider The service provider routes the call over the Internet to the TalkSwitch system which directs the call to the local extension Before proceeding ensure you have e Connected the TalkSwitch system at each location to a network see page 3 e Configured local IP addresses page 4 and public IP addresses if required e Configured the router page 7 EVERY CALL COUNTS 19 SETTING UP A SERVICE PROVIDER PROFILE If you are using a TalkSwitch certified VoIP service provider visit www talkswitch com support ServiceConfigurationGuides asp to access the service configuration guide for your VoIP service provider Otherwise use the procedures in this section A service provider profile contains the registration details for connecting to the service provider s SIP server 1 Start the TalkSwitch management software 2 Select the VoIP Configuration page 3 Select a Profile SP 1 to SP 4 which are for configuring service provider profiles 1 TalkSwitch Management Software DER Ele Tools Options Troubleshooting Help Configuration Menu VoIP Configuration Global Settiogs Profis 7 Activate Profile 4 About Name amp EZ Administration TS TalkSwitch Profile Name Service provider 1
6. IP address 208 97 87 227 Public IP address checker server name checkip talkswitch com UseDefauks Fully qualified domain name Router Port Forwarding Internet Gateway Device Linksys BEFSR41v3 R is recommended that you perform the firewall traversal test to ensure router port mappings are correct for VoIP LAN P Address of Gateway 192 168 3 1 calis Check Firewall FirewalNAT Traversa Automatic UPnP Enabled VOIP NETWORK CONFIGURATION GUIDE 1 Select the IP Configuration page By default Obtain IP and DNS information automatically is selected and the area shows IP addresses from the router 2 Change Obtain IP and DNS information automatically to Use configured IP and DNS information in order to lock in the IP addresses 3 In some cases the System IP Settings area may be blank because your router has not delivered the IP addresses If so enter the following IP addresses from your LAN administrator a Enter a static IP address for each TalkSwitch unit in the Unit IP address boxes b Enter the Subnet mask for the LAN This address determines the subnet that the unit IP addresses belong to c Enter the IP address of the Default gateway on your network A gateway is a hardware device that connects the office network to the Internet The router may act as default gateway d Enter the IP address of the Preferred DNS server DNS is a service that is used to resolve a domain name to an IP a
7. Switch Proxy TalkSwitch unit acting as proxy Unit 1 Change Proxy Public IP Address Type of public address EMERG GEES v Current public IP address 208 97 87 227 Public IP address checker server name checkip talkswitch com Use Defaults Fully qualified domain name Router Port Forwarding Internet Gateway Device Linksys BEFSRA1V3 tis recommended that you perform the firewall traversal test to ensure router port mappings are correct for VolP LAN IP Address of Gateway 192 166 3 1 CHE FirewallNAT Traversak Automatic UPnP Enabled Check Firewall Auto Call Back f Prompted Call Back iG 2008 TalkSwitch 1 Set the Type of public address Choices are e Dynamic public IP address This is the default setting Your ISP Internet Service Provider will assign different public IP addresses to your location The TalkSwitch system will check its public IP address every few minutes When the public IP address changes the TalkSwitch system will automatically use the new one in order to manage VoIP calls properly If Dynamic public IP address is selected the window completes the Current public IP address and sets Public IP address checker server name to checkip talkswitch com This server runs an IP checker application that provides public IP addresses to TalkSwitch systems e Static public IP address A static IP address is fixed Your Internet Service Provider as
8. TALKSWITCH DOCUMENTATION VOIP NETWORK CONFIGURATION GUIDE RELEASE 6 10 CT T5005 002606 talkswitch ANSWERS WITH INTELLIGENCE INTRODUCTION About this guide This guide will help you plan and configure a TalkSwitch system to use VoIP Voice over IP in order to e Use IP phones as external IP extensions e Set up a multi location TalkSwitch VoIP network e Subscribe to a VoIP service provider Where to go for further information You can find additional documentation e Within the TalkSwitch management software by clicking the Help icons e By choosing Start gt Programs gt TalkSwitch 6 10 gt Documentation e On the TalkSwitch management software CD Documentation In addition to this guide the following documentation is available e Adding IP Phones to TalkSwitch describes configuring IP extensions e IP phone guides show how to use IP extensions Guides containing VoIP service provider configurations are available at www talkswitch com support United States and Canada or http global talkswitch com e The TalkSwitch Start Guide shows how to install and set up a TalkSwitch system The TalkSwitch User Guide provides complete information about the TalkSwitch system e Help built into the TalkSwitch management software describes each window Contacting Technical Support If you encounter difficulties with the installation or management of your TalkSwitch system consult the documentation If yo
9. VoIP Caller ID Line Reservation 4 Select the This TalkSwitch location is the proxy registrar check box 5 Set Registrar authentication to Yes digest This restricts access and allows only authorized devices to connect 6 Enter a User account name All SIP clients must use this name 7 Enter a Password All SIP clients must use this password 8 If you configured the router with non default ports a Choose Options gt VoIP Trunking The VoIP Settings window appears b Set the SIP Signalling Port and or Starting RTP Port as required VOIP NETWORK CONFIGURATION GUIDE SETTING UP A TALKSWITCH PROFILE FOR A SIP CLIENT The TalkSwitch profile for a SIP client contains registration details and authentication information 1 Start the TalkSwitch management software and connect to the TalkSwitch system that will act as the SIP client 2 Select the VoIP Configuration page 3 Select Profile TS which is for configuring the TalkSwitch profile f TalkSwitch Management Software Ele Tools Options Troubleshooting Help VoIP Configuration Activate Profile N Profile Name Takei Profile name TalkSwitch 5 Scheduling Service provider 1 M GO E IP Configuration Service provider 2 Disable public IP address substitution 0 On Hold Ringback Service provider 3 il service 1 6 4 Codec Options Registration Details This TalkSwitch locat
10. cation 1 Select the VoIP Numbers page 1 TalkSwitch Management Software File Tools Options Troubleshooting Help Configuration Menu VoIP Numbers v Activate VoIP Number 3 1D VoIP Number Select a VolP profile My Service Provider vw o O Scheduling amp IP Configurstion Phone Number 9 Username and Password H On Hold Ringback 3 za Country Code 1 UserlAccount My Account T Email service NM VOP Configuration City or Area Code 234 Password My Password d Licensed Add Ons Number 5678 Extensions and Voicemail amp Local Extensions Fax E Remote Extensions LE Ring Groups ag General Voice Mailboxes Status Not Registered View All Registrations Registration Status E Voicemail Preferences Permissions Call Handling Model Mode2 l For inbound calls on this phone number select extensions to ring and or an elernate routing option Ext Name Ring Sequence 111 Jal 112 1 Auto Attendants Menus 13 114 J1 115 ji a Ed Call Cost Reduction Features Th Auto Route Selection i cal rye A Routing option perform no action w o Call Baci Prompted Call Back Note The extensions that ring on incoming calls do not follow their respective Call Cascade settings Select a VoIP
11. ddress The router may act as DNS server e If applicable enter the IP address of the Alternate DNS server EVERY CALL COUNTS Setting the public IP address If you are setting up an external IP extension or the SIP server of a TalkSwitch VoIP network you must configure a public IP address for the TalkSwitch system Some service provider VoIP networks also require the TalkSwitch system to have a public IP address f TalkSwitch Management Software Ele Tools Options Troubleshooting Help Configuration Menu IP Configuration System IP Settings About 2 E Administration J Scheduling LAXIS TECH fa On Hold Ringback E Email service Vor Configuration g Licensed Add Ons amp Local Extensions Fax E Remote Extensions g Ring Groups ag General Voice Mailboxes E Voicemail Preferences Permissions AI System Speed Dials Lines and Greetings T Telephone Lines IEB Vor Numbers C Caller ID Based Routing By Line Hunt Groups amp Auto Attendants Menus Call Cost Reduction Features Th Auto Route Selection Ji Call Bridge DISA Use configured IP and DNS information Unit 1 IP address 192 168 s 10 Subnet mask Unit 21P address 192 168 102 Unit 3 IP address 192 168 js t Preferred DNS server Unit 4 P address 192 168 104 Aternate DNS server Defaut gateway 1 255 l255 o 168 3 Ji jit o lat 191 o 140 Talk
12. e automatically use the TalkSwitch VoIP network If 50 VoIP numbers aren t enough for the network you can set up longer VoIP numbers To reach a longer VoIP number the user will first dial a line hunt group number A local extension can be restricted to a set of line hunt groups in order to control access to VoIP networks See Hunt group permissions in Chapter 2 of the TalkSwitch User Guide ADVANCED VOIP CONFIGURATION Optionally perform advanced VoIP configuration 1 The default preferred codec is G 729 You can select the Preferred codec for the TalkSwitch profile All locations must use the same codec See Setting codec options on page 21 2 VoIP calls use extension names for caller ID by default You can set the source for VoIP caller ID at each location The same setting will be used by the TalkSwitch profile and all service provider profiles See Setting up caller ID on page 25 3 All VoIP lines are shared by default You can reserve VoIP lines for the TalkSwitch profile at each location See Reserving VoIP lines on page 26 SAVING SETTINGS TO TALKSWITCH To transfer settings from your computer to the TalkSwitch system choose File gt Save A window appears indicating the configuration is being sent EVERY CALL COUNTS 18 VERIFYING THE TALKSWITCH VOIP NETWORK If you are configuring the TalkSwitch profile for the SIP server the window enables the View Registrar Entries button Clicking the button shows the Regis
13. ecord the Current public IP address ox the Fully qualified domain name If you are setting up an external IP extension you will need the public IP address or FQDN of the TalkSwitch system If you are setting up a TalkSwitch VoIP network the TalkSwitch profiles of the SIP clients must be configured with the public IP address or FQDN of the SIP server CONFIGURING THE ROUTER The Router Port Forwarding axea of the IP Configuration page displays the type of gateway device i e the type of router the IP address of the gateway i e router and whether router configuration is required A router is a gateway between the local area network and the Internet Most routers have a firewall to block unwanted data from the Internet For voice data to reach the TalkSwitch system through the firewall port forwarding is required Port forwarding allows the router to map ports to the IP addresses of the TalkSwitch units Valid Internet data will use the ports to go through the firewall to the TalkSwitch units EVERY CALL COUNTS If you are setting up external IP extensions a TalkSwitch VoIP network or a VoIP service that doesn t handle port forwarding port forwarding is required If port forwarding is required and your router supports uPNP Universal Plug and Play ensure uPNP is enabled The TalkSwitch system will use uPNP to automatically set up port forwarding and the Automatic uPNP Enabled link will appear No router configuration is requ
14. ed CT TS005 002606 May 2008 TalkSwitch is a division of Centrepoint Technologies Inc TalkSwitch and the TalkSwitch logo are registered trademarks of Centrepoint Technologies Inc 28 VOIP NETWORK CONFIGURATION GUIDE
15. ervice configuration guide lists the supported codecs A codec is a method of compressing and decompressing audio signals for communication across a network TalkSwitch supports the G 729 G 726 and G 711 p law or A law codecs for VoIP calls If your service provider or equipment requires specific codecs for VoIP or Fax over IP calls you can restrict TalkSwitch to use the required codec EVERY CALL COUNTS 21 The Codec Options window allows you to select the codecs that your system can use specify the preferred codec and clear the unsupported codecs You can specify the codecs for the TalkSwitch profile and for each service provider profile External IP extensions will use the preferred codec specified in the TalkSwitch profile 1 Select the VoIP Configuration page 2 Click Codec Options The Codec Options window appears Codec Options Codec Options If your Internet connection can support high bandwidth content you can select G 726 50 kbps bandwidth or G 711 100 kbps bandwidth The default setting is G 729 25 kbps bandwidth G 729 v 6 7114 Preferred codec G 729 b G 726 v G 711A 0 Voice activity detection VAD Not sure of your bandwidth capacity Use our VoIP Test Utility 3 Select the codecs that your system can use and clear the unsupported codecs The following codecs are supported e G 729 This codec provides good quality It requires the least bandwidth and acco
16. ess substitution check box VOIP NETWORK CONFIGURATION GUIDE 7 If your service provider requires you to set up keep alive messages and if your router does not support uPNP set up keep alive messages Keep alive messages maintain the connection from the TalkSwitch unit through your router to the service provider s SIP server a Select the Enable NAT keep alives check box b Click Settings The Keep Alive Settings window appears Keep Alive Settings Select the method used to keep ports open Simple ping Specify the ping frequency in seconds 45 c Select the type of ping as directed by your service provider Choices are e Simple ping A standard ping message that works with all SIP servers e Nortel ping A longer but more reliable ping message that only works with specific Nortel SIP servers e g Nortel MCS 5200 d If necessary change the ping frequency as directed by your service provider The default setting is 45 seconds 8 Enter the IP addresses or FQDNs as provided by the service provider into the following boxes If the service provider does not specify a value leave the box blank e Proxy server name Registrar server name e Outbound proxy e Realm domain SETTING CODEC OPTIONS If you are using a TalkSwitch certified VoIP service provider visit www talkswitch com support ServiceConfigurationGuides asp to access the service configuration guide for your VoIP service provider The s
17. hat you apply a warning label to any external IP extension stating 1 Calls to emergency services should not be placed from this phone 2 If an emergency call is made from this phone you must provide your address to the emergency operator An external IP extension is an IP phone located outside the office It is configured as a local extension of a TalkSwitch system but connects to the system over the Internet or private data network A user can receive or place a call with their external IP extension through the TalkSwitch unit to the standard telephone network or to a VoIP network An external IP extension requires at least one VoIP enabled TalkSwitch unit at the office For example the following illustration shows external IP extension 151 at a home office and 152 at a branch office The external IP extensions connect to the TalkSwitch unit at the main office over the Internet In this example a user can receive or place a call with their external IP extension through the TalkSwitch unit to the standard telephone network Home office Telephone Network 151 Branch office Main office TalkSwitch unit Figure 2 External IP extensions Before proceeding ensure you have e Connected the TalkSwitch system at each location to a network see page 3 e Configured local and public IP addresses page 4 e Configured the router page 7 EVERY CALL COUNTS 13 12 To set up an external IP extension use
18. he SIP server All SIP clients must use this password EVERY CALL COUNTS 15 16 CONFIGURING VOIP NUMBERS FOR A TALKSWITCH VOIP NETWORK A VoIP number is like a telephone number and is used to dial a TalkSwitch system at a particular location Each VoIP number must be unique i e only used at one location VoIP numbers 250 to 299 permit direct dialing from any extension auto attendant or call cascade to any extension auto attendant or voice mailbox in the TalkSwitch VoIP network No line hunt group number is required Longer VoIP numbers can also be used but the user must first dial a line hunt group number To assist in assigning VoIP numbers for your network use the Appendix A TalkSwitch VoIP network administration form on page 28 1 Select the VoIP Numbers page f TalkSwitch Management Software Ele Tools Options Troubleshooting Help VoIP Numbers m vere Number Activate VoIP Number 3 g eee Select a VolP profile TalkSwitch v o I Scheduling amp IP Configuration fal On HoldRingback E Email service i Vor Configuration f og Licensed Add Ons Phone Number 250 Extensions and Voicemail amp Local Extensions Fax E Remote Extensions Registration Status LE Ring Groups General Voice Mailboxes Status Registered E Voicemail Preferences 1 Permissions Call Handling Modei Modez l Phone Number The numbers 250 299 are recommended unless you plan to access the V
19. ing from 250 to 299 to reach an extension auto attendant or voice mailbox at any location For example the following illustration shows a TalkSwitch VoIP network with two locations Calls between the offices are routed over the Internet and local calls are routed over the traditional telephone network New York office 261 266 262 267 Telephone 263 268 network 264 269 265 San Francisco office 251 TalkSwitch unit TalkSwitch unit Figure 3 TalkSwitch VoIP network Five VoIP numbers are assigned to San Francisco 251 to 255 and nine are assigned to New York 261 to 269 These VoIP numbers can be dialed directly from any extension auto attendant or call cascade in the network The TalkSwitch unit in the San Francisco office has a static public IP address so is designated as the SIP server The TalkSwitch unit in New York is a SIP client Before proceeding ensure you have e Connected the TalkSwitch system at each location to a network see page 3 e Configured local and public IP addresses page 4 e Configured the router page 7 EVERY CALL COUNTS 13 SETTING UP A TALKSWITCH PROFILE FOR THE SIP SERVER The TalkSwitch profile for the SIP server shows registration details and contains authentication information 1 Start the TalkSwitch management software and connect to the TalkSwitch system that will act as the SIP server 2 Select the VoIP Configuration page 3 Select Profile TS which is fo
20. ion is the proxylregistrar o ID Proxyiregistrar server name 123 45 67 89 e amp Local Extensions Fax d clo Exendons View All Registrations Ring Groups Lg General Voice Mailboxes E Voicemail Preferences Permissions J System Speed Dials Userfeccount My Account Name 6 s ings C Telephone Lines IEB VoP Numbers Caller ID Based Routing Line Hunt Groups G Auto Attendants Menus Authentication Call Cost Reduction Features System VoIP Options p Auto Route Selection Call Bridge DISA VoIP Caller ID 9 9 Auto Call Back Use System Name in caller ID information for all outgoing VoIP calls Optionally reserve lines for specific services Reserve VoIP Lines Line Reservation Prompted Call Back Use Extension Names in caller ID information For all outgoing VoIP calls 4 Leave the This TalkSwitch location is the proxy registrar check box cleared 5 Enter the Current public IP address or Fully qualified domain name FQDN of the SIP server into the Proxy registrar server name box If the SIP server is using a non default SIP signalling port i e if the SIP server is not using 5060 as the SIP signalling port specify the port number after a colon at the end of the public IP address or FQDN e g 123 45 67 89 3456 6 Enter the User account name from the SIP server All SIP clients must use this name 7 Enter the Password from t
21. ired If port forwarding is required but your router doesn t support uPNP or automatic port forwarding doesn t work the Manual Port Mapping Required link will appear You will need to configure the router as described below 1 Select the IP Configuration page 2 If required click the Manual Port Mapping Required link The Manual Port Mapping window appears It lists the packet type port number IP address and protocol of each required port Manual Port Mapping r Manual Port Mapping TalkSwitch requires the following firewall ports be mapped to the following IP addresses for proper VolP communication Packet Type Port TalkSwitch IP Protocol HTTP 8484 192 168 1 102 TCP RTP 6000 192 168 1 102 UDP IRTP 002 192 168 1 102 UDP RTP 6004 192 168 1 102 UDP RTP 16006 192 168 1 102 UDP RTP 6010 192 168 1 101 UDP RIP e012 192 168 1 101 UDP RTP 6014 192 168 1 101 uoP RTP 6016 192 168 1 101 UDP SIP 192 168 1 102 UDP TFTP 192 168 1 102 UDP 3 To access the router configuration a Click the link containing the IP address of the gateway The default browser starts and prompts you for the router s user name and password b Enter the router s user name and password The browser shows a setup screen c Navigate to the screen used to set up port forwarding See your router documentation VOIP NETWORK CONFIGURATION GUIDE d Set up port forwarding using the i
22. le the Mediatrix 2102 is a TalkSwitch certified third party VoIP gateway that is suitable for small branch offices or teleworkers Confirming network capacity Ensure the LAN in each location has a reliable high speed broadband connection to the Internet or private IP network The quality of VoIP calls especially on mixed voice and data networks depends on high data transfer rates across the network The limiting factor is the upstream bandwidth to the ISP Internet Service Provider Lite broadband connections 128 Kbps or less are not suitable for simultaneous voice and data traffic To test the VoIP call capacity based on your Internet connection speed perform the test available on our website at www talkswitch com voip voip_test asp EVERY CALL COUNTS CONFIGURING IP ADDRESSES Starting the TalkSwitch management software 1 Double click the TalkSwitch Configuration 6 10 icon on your desktop You can also select Start gt Programs gt TalkSwitch 6 10 gt TalkSwitch Configuration 6 10 The TalkSwitch Management Software window appears and the software attempts to detect your TalkSwitch unit 2 Select your language You can select English Francais or Espa ol 3 Once the software detects your TalkSwitch unit click Configure Auto Detected TalkSwitch System The About page appears If the software was unable to detect your TalkSwitch unit follow the procedures in Step 3 Open the TalkSwitch Management Software i
23. liability we recommend that you choose a location that has a static rather than a dynamic public IP address A static public IP address does not change providing a consistent connection address for each location to communicate with the SIP server See Setting the public IP address on page 6 VOIP NETWORK CONFIGURATION GUIDE CONNECTING TO A NETWORK Each location requires a high speed connection to the Internet or private IP network that is sufficient for VoIP calls This is required for a location using an external IP extension TalkSwitch VoIP network or service provider VoIP network Connecting to local and IP networks Set up a LAN local area network with an Ethernet switch router and modem or gateway The Ethernet switch can be integrated into the router Connect a computer to the LAN for configuring the TalkSwitch unit and other equipment Optional IP phones can be connected as well Use the provided RJ 45 Ethernet cable to connect the TalkSwitch unit to the LAN To ensure reliability all equipment should be connected to a UPS uninterrupted power supply Ethernet switch Router Modem TalkSwitch unit ls Internet or private IP network Or router with integrated Ethernet switch Figure 1 Local and IP network setup Connecting a VoIP gateway In order to connect to a TalkSwitch VoIP network a location can use a SIP compatible VoIP gateway instead of a VoIP enabled TalkSwitch unit For examp
24. mmodates the highest number of concurrent calls e G 726 This codec provides better quality It requires more bandwidth and accommodates fewer concurrent calls e G 711p This codec provides high quality and supports Fax over IP It requires the most bandwidth and accommodates the fewest number of concurrent calls G 711p is used in North America and Japan e G 711A This codec provides high quality and supports Fax over IP It requires the most bandwidth and accommodates the fewest number of concurrent calls G 711A is used worldwide except for North America and Japan 4 Select the Preferred codec G 729 is the default codec which uses the least bandwidth and accommodates the highest number of concurrent calls 5 Set Voice activity detection VAD Enabling VAD reduces voice bandwidth when no speech is detected and reduces transmission of background noise We recommend disabling VAD to keep bandwidth available for speech VOIP NETWORK CONFIGURATION GUIDE CONFIGURING VOIP NUMBERS FOR A SERVICE PROVIDER VOIP NETWORK If you are using a TalkSwitch certified VoIP service provider visit www talkswitch com support ServiceConfigurationGuides asp to access the service configuration guide for your VoIP service provider Otherwise use the procedures in this section A VoIP number is like a telephone number and is used to dial a TalkSwitch system at a particular location Your service provider will assign VoIP numbers for each lo
25. n the TalkSwitch Start Guide Setting the system IP settings Each TalkSwitch unit must be configured with a local IP address These addresses are used to direct VoIP calls to the appropriate location f TalkSwitch Management Software Ele Tools Options Troubleshooting Help Configuration Menu J Scheduling P Configuration bao On Hold Ringback E Email service VolP Configuration og Licensed Add Ons amp Local Extensions Fax Remote Extensions Ring Groups Lg General Voice Mailboxes E Voicemail Preferences Permissions System Speed Dials Lines and Greetings C Telephone Lines G VoIP Numbers C Caller ID Based Routing Jy Line Hunt Groups amp Auto Attendants Menus Call Cost Reduction Features h Auto Route Selection id Call Bridge DISA 1 Auto Call Back j Prompted Call Back IP Configuration System IP Settings Use configured IP and DNS information e 1 P address 192 168 101 Subnet mask 255 255 zss o Unit 21P address 192 168 102 Detautt gateway 192 l168 Unit 31P address 192 168 103 Preferred DNS server 206 191 o 210 Unit 41P address 192 168 3 10s Alternate DNS server 206 191 o 140 TalkSwitch Proxy TelkSwich unit acting as proxy Unit 1 Public IP Address Type of public address EITETITSETETSGEREEES v Current public
26. n this case enter the port in the SIP signalling port box of the VoIP Settings window EVERY CALL COUNTS 10 Map the following ports Type UDP to the TalkSwitch units These RTP ports forward voice traffic to the TalkSwitch system by default VoIP Lines Unit 1 Unit 2 Unit 3 Unit 4 Unit 4 6000 6006 6010 6016 6020 6026 6030 6036 8 6100 6114 6200 6214 6300 6314 6400 6414 If required you can map different ports In this case enter the first port in the Starting RIP port box of the VoIP Settings window If you are setting up external IP extensions map port 69 Type UDP to the TalkSwitch unit acting as local proxy Port 69 allows the TalkSwitch system to configure external IP extensions If you are setting up TalkSwitch IP phones as external IP extensions map port 8484 Type TCP to the TalkSwitch unit acting as local proxy Port 8484 allows the TalkSwitch system to configure TalkSwitch IP phones as external IP extensions Map port 9393 Type TCP to the TalkSwitch unit acting as local proxy Port 9393 allows remote configuration of the TalkSwitch system If available enable Quality of Service QoS to give voice traffic priority over data Save the configuration to the router VOIP NETWORK CONFIGURATION GUIDE EXTERNAL IP EXTENSIONS Warning Calls to an emergency service number e g 911 using an external IP extension will not send the correct address to the emergency operator We strongly recommend t
27. nformation from the Manual Port Mapping window See your router documentation for instructions on how to map ports For information on configuring routers and mapping ports visit http www portforward com english routers port_forwarding routerindex htm 4 To check the status of each port through the firewall click Check Firewall The Test Firewall window appears Test Firewall Service Status Service Status Internet Access V RTP Audio Unit 2 Port 1 Web Server HTTP RTP Audio Unit 2 Port 2 RTP Audio Unit 1 Port 1 RTP Audio Unit 2 Port 3 r2 iv vj v Z RTP Audio Unit 1 Port 2 Z RTP Audio Unit 2 Port 4 vj vj v v RTP Audio Unit 1 Port 3 RTP Audio Unit 1 Port 4 VoIP Signalling SIP IP Phone Configuration TFTP 5 Select the services you want to check 6 Click Test Ports The system will check the ports for the selected services Configuring the router manually If you cannot access the router configuration through the IP Configuration page configure the router manually 1 Open the router configuration and navigate to the screen used to set up port forwarding See your router documentation 2 Map port 5060 Type UDP to the TalkSwitch unit acting as local proxy Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system If required you can map a different port I
28. olP line using Hunt Groups EENET For inbound calls on this phone number select extensions to ring and or an alernate routing option C3 Telephone Lines Ext Name Ring Sequence E VcPNimbes m 1 g Line Hunt Groups 112 1 amp Auto Attendants Menus 113 1 114 1 115 I spp Ede Call Cost Reduction Features Note The extensions that ring on incoming calls do not follow their respective Call Cascade settings Jp Auto Route Selection gj Cal Bridge DISA Routing option performno action v Auto Call Back Prompted Call Back 2 Select a VoIP number slot 3 Select the Activate VoIP Number check box 4 Set the VoIP profile to TalkSwitch 5 Enter the VoIP number into the Phone number box 6 Set up call handling for the VoIP number For more information click the Help icon 9 in the Call Handling area 7 Repeat steps 2 to 6 for each additional VoIP number VOIP NETWORK CONFIGURATION GUIDE SETTING UP LINE HUNT GROUPS IMPORTANT Ensure at least one line hunt group uses telephone lines that can reach emergency services If a VoIP enabled TalkSwitch unit is present line hunt group 88 uses the TalkSwitch VoIP network by default and the other line hunt groups use telephone lines You can modify these default settings as described on page 24 Note that the user does not have to dial the line hunt group number before VoIP numbers 250 299 thes
29. r configuring the TalkSwitch profile 1 TalkSwitch Management Software DER Ele Tools Options Troubleshooting Help Configura ii Menu VoIP Configuration Global Settings Activate Profi About Profile Name Apta 9 E Aaninstan Pre rame rais 5 Scheduling Service provider 1 P Configuration SP Service provider 2 7 Disable public IP address substitution 14 On Hold J Ringback Service provider 3 7 Email service o 4 Codec Options g Licensed Add Ons This TakSwitch location i the proxyiregstrar o Extensions and Voicemail l Iri Frases oi Fax View Registrar Entries view Al Registrations ig Ring Groups Lag General Voice Mailboxes cente E mE Preferences Registrar authentication Yes digest v e 3 Permissions WA System Speed Dials Registration Details Userfaccount My Account Name Password My Password Lines and Greetings E Telephone Lines EB VoIP Numbers C Caller ID Based Routing 4 Line Hunt Groups amp Auto Attendants Menus Call Cost Reduction Features System VoIP Options E Auto Route Selection K Call Bridge DISA 9 Auto Call Back O Use System Name in caller ID information for all outgoing VoIP calls Optionally reserve lines for specific services Reserve VoIP Lines Prompted Call Back Use Extension Names in caller ID information For all outgoing VoIP cal
30. set aside two lines for external IP extensions Reserving VoIP lines guarantees resources for a specific network Sharing VoIP lines uses them most efficiently 1 Select the VoIP Configuration page 2 Click Reserve VoIP Lines The VoIP Resource Reservation window appears VoIP Resource Reservation By default the TalkSwitch shares VolP resources If you need to guarantee availability of VoIP lines for specific services then reserve lines for these services p VoIP Resource Reservation Lines Reserved External IP extension calls Shared v TalkSwitch VoIP network calls Shared v Service provider 1 calls Shared v Total VolP lines available on system 8 Total VoIP lines shared 8 Total VolP lines reserved 0 3 Select the number of VoIP lines to set aside for each service Choices range from 1 to the number of unreserved VoIP lines at this location Shared means no VoIP lines are reserved for this service Only unreserved lines will be available SAVING SETTINGS TO TALKSWITCH To transfer settings from your computer to the TalkSwitch system choose File gt Save A window appears indicating the configuration is being sent VOIP NETWORK CONFIGURATION GUIDE VERIFYING REGISTRATION Clicking the View All Registrations button shows a window with a list of VoIP numbers their registration status and the number of seconds until their registrations with the SIP server will expire This confirms that the TalkS
31. signs the static IP address If this location will have the SIP server for a TalkSwitch VoIP network we recommend using a static IP address If Static public IP address is selected the window allows you to enter the Current public IP address and disables the Public IP address checker server name box VOIP NETWORK CONFIGURATION GUIDE 2 If you selected Dynamic public IP address enter the Fully qualified domain name FQDN Get the FQDN from your ISP A DDNS Dynamic Domain Name Service provider such as www dyndns com matches your dynamic IP addresses to your FQDN so your TalkSwitch VoIP network or external IP phones will continue to work when the IP address changes If your router supports DDNS ensure it supports your DDNS provider and configure it to update the DNS servers If your router does not support DDNS download one of the applications specified on www dyndns com To update the DNS servers the application needs to run on a PC connected to the same LAN as the TalkSwitch system 3 If you selected Static public IP address enter the Current public IP address from your Internet Service Provider Leave the Fully qualified domain name box blank If the TalkSwitch unit is not behind a router or if a private virtual network is used the public IP address is the local IP address of the TalkSwitch unit acting as local proxy Note that it will take up to one minute for the new static public IP address to take effect 4 R
32. t Groups page f TalkSwitch Management Software Eje Tools Options Troubleshooting Help HE About Configuration Menu Name Activate Hunt Group 87 I9 Hunt Group EZ Administration BI Hunt Group Hunt Group name My Service Provider o Scheduling 2j Hunt Group a P configuration 83 Hunt Group Hunt Group Line Assignments Mao On Hold Ringback B Hunt Group E Email service B5 Hunt Group Linetype EUGENICS Ieee v 9 VolP Configuration 86 Hunt Group i g Licensed Add Ons VolP lines will be selected automatically To modify the number of VolP lines available B8 Hunt Group for each Service Provider go to the VolP Configuration page o9 Number of lines available 8 Local Extensions Fax Number of ines reserved 0 E Remote Extensions g Ring Groups Eg General Voice Mailboxes Voicemail Preferences D Permissions Pf System Speed Dials Hunting Order for Outgoing Calls Lines and Greetings TI Telephone Lines IE VoIP Numbers C Caller ID Based Routing a Hunt Group Busy Overflow for Outgoing Calls 5 Auto Attendants Menus If all ines are busy in this hunt group use no overflow v 2 Select a line hunt group slot 3 If necessary select Activate Hunt Group All line hunt groups are active by default 4 Enter a Hunt Group name The default name is Hunt Group Set Line type to
33. trar Entries window with a list of VoIP numbers their IP addresses and port numbers and the number of seconds until their registrations with the SIP server will expire 1 Select the VoIP Configuration page 2 Select Profile TS and then click View Registrar Entries The Registrar Entries window appears Registrar Entries rRegistrar Entries Client Contact 250 250 5060 25195060 252 5060 253 5060 254 5060 VOIP NETWORK CONFIGURATION GUIDE SERVICE PROVIDER VOIP NETWORK Using a service provider VoIP network requires at least one VoIP enabled TalkSwitch unit The service provider acts as the SIP server The service provider assigns the VoIP numbers and VoIP configuration parameters For example the following illustration shows a service provider VoIP network Outside party Service provider Outside party D D a r TTT TalkSwitch unit Telephone network Local extension Figure 4 Service provider VoIP network To reach an outside party the user dials the line hunt group number associated with the service provider profile and then dials the phone number The TalkSwitch unit routes the call over the Internet to the service provider If the outside party doesn t use the same service provider they are connected over the standard telephone network If the outside party does use the same service provider
34. u still have questions e Contact your authorized TalkSwitch reseller e If you purchased directly from TalkSwitch e mail support talkswitch com providing your company name and TalkSwitch product information EVERY CALL COUNTS ABOUT VOIP VoIP enabled TalkSwitch units route VoIP calls over the Internet or private IP network and other calls over the traditional telephone network VoIP enabled TalkSwitch units use the industry standard Session Initiation Protocol SIP for VoIP calls In this guide the term SIP is often used in place of VoIP About SIP servers A VoIP network requires a SIP server to manage calls across the network The SIP server contains registration information for all SIP devices in the network When making a VoIP call a device will contact the SIP server to get contact information for the destination The device will then establish a connection with the destination The SIP server is also involved with call termination All VoIP enabled TalkSwitch units have built in SIP servers to manage a TalkSwitch VoIP network but you must designate only one TalkSwitch unit as the SIP server TalkSwitch systems at other locations are configured as SIP clients Note For VoIP calls made through a VoIP service provider the service provider is the SIP server Selecting a location for the SIP server Any VoIP enabled TalkSwitch unit on the network can be designated as the SIP server To simplify network operation and re
35. witch system is registered with a SIP server 1 Select the VoIP Configuration page 2 Click View All Registrations The Registration status window appears 3 Choose All Registered Numbers ox an active profile Registration status rRegistration status Client Status 250 Registered 251 Registered 252 Registered 253 Registered 254 Registered TalkSwitch E EVERY CALL COUNTS 27 APPENDIX A TALKSWITCH VOIP NETWORK ADMINISTRATION FORM Use this form to keep track of VoIP numbers assigned to locations within a TalkSwitch VoIP network Location of the SIP server Equipment at the SIP server location VoIP numbers assigned to the SIP server location VoIP numbers assigned to locations Location name Equipment VoIP numbers We trust your TalkSwitch phone system will provide exceptional features performance and value to your business Should you have any further questions please contact your authorized TalkSwitch reseller If you purchased directly from TalkSwitch visit www talkswitch com support United States and Canada or http global talkswitch com We welcome your feedback comments and suggestions Please e mail us at info talkswitch com or write us at TalkSwitch 1545 Carling Avenue Suite 510 Ottawa ON Canada K1Z 8P9 Thank you for choosing TalkSwitch TalkSwitch 2008 All Rights Reserv
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