Talkswitch CentrePoint Technologies Switch 3.24 User's Manual
Contents
1. Authentication e Proxy location SIP port mapping and remote location IP address e Remote location SIP port mapping If the unit s client VoIP numbers are not registered check to see if authentication settings are causing the problem if you are not using Registrar Authentication skip the procedure below 1 At the proxy registrar location go to System Information gt VoIP Configuration then set the Registrar Authentication field to none 2 Perform a configuration save at the proxy location followed by a configuration save at the remote location This will attempt to register the remote location with the proxy location 3 Check the registration status again at the proxy location 4 Ifthe proxy and remote locations are now registered the authentication values at the remote location were causing the problem You can now initiate a VoIP call The following steps will verify the registration status of the remote location to verify if proxy location SIP port 5060 is valid and if the remote location IP address is configured properly 1 Go to System Information gt IP Configuration at the remote location and verify that the public IP address setting is correct 2 Go to System Information gt VoIP Configuration at the remote location and con firm that the correct IP addresses are entered for the Proxy and Registrar Server names 3 At the proxy registrar location verify that the firewall port mappings for SIP have 5060 po2. 2 2 2 Username and Password All locations must have matching username and password entries used for authentication purposes If no Realm Domain is entered TalkSwitch will sub in norealm for the authentication packets If authentication is enabled by selecting yes digest in the Registrar Authentication option ensure the username and password are the same in all locations Note Authentication is not required in a branch to branch VoIP configuration 2 2 3 VoIP Lines The VoIP Lines option is found in System Information gt VoIP Configuration Lines lines available for use with the network 4 Maximum number of YolP lines incoming calls 4 Maximum number of YolP lines for outgoing calls 4 Ensure number of VoIP lines is set to value other than zero 2 3 VOIP NUMBERS The Activate VoIP Number option is found in System Information gt VoIP Numbers Actyate YolP Number Talk Switch Profile The numbers 250 299 are recommended unless you plan to access the line using Hunt Groups Phone Number 251 Ensure all locations have at least one VoIP number activated and that no two locations have the same VoIP number assignment A WWW TALKSWITCH COM TALKSWITCH VOIP NETWORK TROUBLESHOOTING GUIDE 2 4 LINE HUNT GROUPS The Set Line Hunt Group options are found in System Information gt Line Hunt Groups Line Hunt Group name Hunt Group Set Line Hu
3. P calls in a branch to branch configuration and you have already configured the following configuration settings in both the proxy server and remote site locations e IP addresses for private public and proxy server network settings VoIP and Line Hunt Group numbers e Services in the router IP mapping tables This guide describes the following steps e Verifying existing TalkSwitch configuration settings e Attempting a VoIP call and troubleshooting specific problems During the VoIP call attempt you will be redirected to specific places in the configuration settings in order to help pinpoint the exact problem The following figure depicts a simple branch to branch VoIP setup with one remote site location and the proxy server location Remote Site Location Firewall Proxy Server Location WWW TALKSWITCH COM 1 TALKSWITCH VOIP NETWORK TROUBLESHOOTING GUIDE 2 VERIFYING CONFIGURATION SETTINGS Verify the TalkSwitch unit configuration settings contained in this section for the remote site and proxy server locations This section also lists additional configuration setting information to help you determine possible errors in your TalkSwitch settings 2 1 IP CONFIGURATION The System IP Settings section displays the TalkSwitch unit private IP address We recommend a static IP address for a TalkSwitch unit behind a firewall The Public WAN IP Address section displays the IP address seen from outside the network and may be a publ
4. TALKSWITCH DOCUMENTATION TALKSWITCH VOIP NETWORK TROUBLESHOOTING GUIDE RELEASE 3 24 5005 008001 talkswitch ANSWERS WITH INTELLIGENCE COPYRIGHT INFORMATION TalkSwitch Copyright 2006 All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch No part of this user guide may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or information storage and retrieval systems or translated to another language for any purpose other than the licensee s personal use and as specifically allowed in the licensing agreement without the express written permission of TalkSwitch First Edition September 2006 5005 008001 TalkSwitch is a division of Centrepoint Technologies Inc TABLE OF CONTENTS ic EE A ena art 2 VERIFYING CONFIGURATION SETTINGS 221 COMMCUSANON System IP candace base 2 1 2 Public WAN IP Address 2 2 NOP CONMMGWIANON eeraa eed E ETEEN AES 2 2 1 PIOXY REGIS 2 en
5. are registered and attempt the call again 3 3 ANSWER THE VOIP CALL With ringing heard at the proxy and remote locations check for audio to verify the RTP settings 3 3 1 Audio received at proxy location If audio is received at the proxy location then the RTP settings in the proxy location router mapping table are correct 3 3 2 No audio received at proxy location If no audio is received at the proxy location verify the following e Proxy location RTP settings For more information refer to SIP and RIP Port Assignments on page 5 3 3 3 Audio received at remote location If audio is received at the remote location then the RTP settings in the remote location router mapping table are correct and VoIP is properly configured 3 3 4 No audio received at remote location If no audio is received at the remote location verify the following e Proxy location RTP settings For more information refer to SIP and RIP Port Assignments on page 5 If you encounter any difficulties not covered in this guide please contact Technical Support 8 WWW TALKSWITCH COM
6. cemail TalkSwitch Profile Registrar Authentication V This TalkSwitch location is the Proxy Registrar yes digest gt Proxy Server Name 0216101 Registrar Server Name 02168 1101 Outbound Proxy CC Realm Domain Username and Password Call Handling Call Back Call Bridge Options User Account Jusemame Password 112345 VoIP Lines VoIP lines available for use with the TalkSwitch network 2 Maximum number of YolP lines for incoming calls 2 Maximum number of YoIP lines for outgoing calls oriasi fennin NORTH AMERICA NUM 2 2 1 Proxy Registrar One unit or location must be set as the proxy server for all locations in the branch to branch VoIP configuration Selecting the This TalkSwitch is the Proxy Registrar box populates the server name boxes with the unit public IP address Unchecking then WWW TALKSWITCH COM 3 TALKSWITCH VOIP NETWORK TROUBLESHOOTING GUIDE rechecking this box updates the Server Names entries The Registrar Authentication option turns authentication on or off If this location is the proxy registrar make sure the box is checked and verify the server name addresses and that both the proxy and the registrar entries are the same If FDQN is used make sure the entries are typed correctly Verify that all locations have the proper proxy registrar IP addresses Note Leave the Outbound Proxy IP field blank as it is not required for this type of configuration
7. f the units within the TalkSwitch configuration software On the VoIP Configuration software page you have the options to View Registration Status and in a branch to branch scenario you will be able to View Registrar Entries View Regishar Enties View Regishation Status 2 7 1 View Registrar Entries This button will display all VoIP numbers registered to the CVA with their current public IP address and SIP port Confirm all units are listed with their corresponding IP addresses Registration Status 250 sip 250192 168 1 101 5060 114 251 sip 251 192 168 1 101 5060 114 252 sip 252 192 168 1 101 5060 114 253 sip 253 192 168 1 101 5060 114 2 7 2 View Registration Status This button will display the unit s VoIP numbers and current registration status Registration Status Registered Registered Registered Registered 6 WWW TALKSWITCH COM TALKSWITCH VOIP NETWORK TROUBLESHOOTING GUIDE 3 TESTING YOUR CONFIGURATION This section describes using registration and placing a remote to proxy site VoIP call to pinpoint the location of possible system configuration errors which may be causing the problem 3 1 VERIFY REGISTRATION The steps below follow a sequence to ensure proper registration of the remote and proxy units If the remote and proxy units are registered then initiate a VoIP call as described in Initiate the VoIP Call on page 8 otherwise follow the steps below to check the following configuration settings in order
8. ic or TalkSwitch unit IP address 18_Default_Config 48CVA_3 24 US tsd TalkSwitch System Configuration File View Tools Help 5 About TalkSwitch System Information Administration C Obtain IP and DNS information automatically IP Configuration VoIP Configuration Telephone Lines Unit 1 IP Address 192 168 1 200 Subnet mask 255 255 255 0 VoIP Numbers 192 168 1 1 Cis Hunk Groupi Default Gateway 192 168 1 1 Auto Route Selection Prefered DNS Server 0 0 0 0 Fax Information Alternate DNS Server 0 0 0 0 Local Extensions Remote Extensions System IP Settings Extension Ring Groups On Hold Ringback This TalkSwitch unit is acting as the local proxy for the system Ensure that the SIP signalling port Yoicemail default 5060 is mapped from your router firewall to the IP address of this TalkSwitch unit Call Handling Call Back Call Bridge Options Public WAN IP Address Type of public WAN IP for Internet Connection static hd Current public WAN IP address 234 214 122 160 Fully Qualified Domain Name junit nydomain com NORTH AMERICA NUM 2 1 1 System IP Settings If the unit uses a static IP address verify that the IP addresses under Use the following IP and DNS information are correct and that the Default Gateway is within the Subnet mask range If DHCP is enabled Obtain IP and DNS information automatically is selected the unit IP addresses are grayed out and display the latest addresses retr
9. ieved by the DHCP server 2 WWW TALKSWITCH COM TALKSWITCH VOIP NETWORK TROUBLESHOOTING GUIDE Verify that the MAC address is reserved or that the firewall supports UPnP firewall specific information If the Unit IP Address is public ensure the unit is not behind a firewall Test Ping the IP address to verify that it is valid 2 1 2 Public WAN IP Address If the IP address is static verify the address If the IP address is dynamic check the address using an address server checker such as checkip talkswitch com If FQDN is enabled confirm the spelling of the domain name and ensure a utility exists to update the domain when it changes Test Ping the FDQN name to verify that it is valid and matches the value in the Current public WAN IP address field 2 2 VOIP CONFIGURATION The TalkSwitch Profile section displays the Proxy and Registrar IP addresses or domain names The Username and Password section contains authentication details for all TalkSwitch units making up the branch to branch VoIP configuration TS_Default_Config 4 3 24 US tsd TalkSwitch System Configuration File View Tools Help About TalkSwitch System Information Administration TalkSwitch Profile Service Provider 1 Profile IP Configuration Configuration Telephone Lines VoIP Numbers Line Hunt Groups Auto Route Selection Fax Information Local Extensions Remote Extensions Extension Ring Groups On Hold Ringback Voi
10. inting to the proxy location private IP address settings 4 Go to System Information gt VoIP Configuration at the proxy location then click the View Registrar Entries button If registered go to the next section otherwise redo this section starting with Step 1 above WWW TALKSWITCH COM 7 TALKSWITCH VOIP NETWORK TROUBLESHOOTING GUIDE The following steps will verify the registration status of the remote location to verify if SIP port 5060 is configured properly 1 Go to System Information gt VoIP Configuration at the remote site then click the Registration Status button If registered go to section 3 1 below and initiate a VoIP call 2 Verify that the firewall port mappings for SIP have 5060 pointing to the proxy location private IP address settings 3 Perform a configuration save at the proxy location followed by a configuration save at the remote location 4 Ifthe proxy and remote locations are now registered the port mapping values at the remote location were causing the problem You can now initiate a VoIP call 3 2 INITIATE THE VOIP CALL From the remote site location dial a valid VoIP number for the proxy server location that is set to ring an extension only This will verify the remote and proxy location SIP mappings as well as the public IP and proxy server IP addresses at the remote location If the proxy location doesn t ring or no ringing is heard from the remote location confirm the remote and proxy units
11. nt Group Line Type TalkSwitch Numbers VoIP lines will be selected automatically modify the number of VolP lines available for each Service Provider go to the VYolP Configuration page Number of lines available Choose a hunt group and TalkSwitch VoIP Numbers as the Line Type By default hunt group 88 is set to use the TalkSwitch VoIP lines 2 5 SIP AND RTP PORT ASSIGNMENTS The VoIP Ports options are found in Options gt Troubleshooting gt Advanced Parts SIP Signalling Port 5060 Starting ATP Fort 5000 TalkSwitch uses 5060 for SIP signalling and 6000 for RTP packets These values are set in the firewall routing table 2 6 FIREWALL PORT MAPPINGS Port Range Application Start End Protocol IP Address Enabled sip 5060 to 5060 UDP 19246841200 M rtp2 6010 to 6016 UDP 19216811201 M 000 to 6006 UDP 19216811200 M Verify the firewall settings for services listing both SIP and RTP ports 5060 should be forwarded to the IP address of Box 1 UDP WWW TALKSWITCH COM 5 TALKSWITCH VOIP NETWORK TROUBLESHOOTING GUIDE Confirm the RTP ranges for each TalkSwitch unit Range of RTP Ports Unit Start RTP End RTP Type Unit 1 6000 6006 UDP Unit 2 6010 6016 UDP Unit 3 6020 6026 UDP Unit 4 6030 6036 UDP Note Port 9393 may also need to be mapped to the TalkSwitch unit for TCP IP access configuration 2 7 REGISTRAR You can verify registration o
12. ous 2 2 2 Username and 4 Doe VOI UIMCSgecwaae ca euch eet snes oases eae coe eae EE EAT 4 22 VOIP NUMDEIS 4 PA Ee TA GROWS a ona 2 5 SIP and Port Assignments 0 cc ccc cee cc eect eee e eect eee eeeeeees 2 6 Firewall POM Mia DOINGS 2 7 REG e secehaccntpeeuncaceieeeeseaean wil 2 7 1 View Registrar Entries oduseedeees adeesuu lt dus cade 6 2 1 2 Reetan eeni eE valet cae en 6 3 TESTING YOUR CONFIGURATION seaweedaocaceeeebowenensdane 3 1 Verily ReCISUdlON reneeaateneteuee otacenxdae 3 2 Initiate the VOIP Call nwa ewe EEOAE ER 8 3 3 Answer the VOIP esomeaenedweedaeeduweresaeneanenwesies 8 3 3 1 Audio received at proxy 8 3 3 2 No audio received at proxy location 8 3 3 3 Audio received at remote 8 3 3 4 No audio received at remote WWW TALKSWITCH COM TALKSWITCH VOIP NETWORK TROUBLESHOOTING GUIDE 1 INTRODUCTION This guide assumes you are having difficulties with VoI
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