Strong Pools and Spas RIO Rotational Molded resin whirlpool spa User's Manual
Contents
1. Make sure dedicated line 2 Check breaker 3 First take note to how long runs before trips Trips instantly 1 Mis wired check electrical wiring 2 Breaker replacement unhook to check 3 Short in Ozone unhook to check call tech support 4 Short in pump unhook to check call tech support Trip after purge 1 Heater has short check heater call tech support 2 110V spa set at HC change program call tech support Trou bleshooting continued from previous page Poor Water Flow 1 Clean filter 2 Check if adjustable jets are all open 3 May have air lock prime pump by loosening top pump union 4 If water diverted valves are present make sure they are all the way open 5 If gate valves are present make sure they are all the way open 6 If none of this works possible line obstruction or impeller loose on pump drive shaft No water or air flow to jet 1 If adjustable jets probably in off position At times can lock into position may require some effort 2 Pinched line cutting off flow before reaching spa 3 Water diverter valve if present may be closed Air controls not working 1 Remove cap on air valve with flat head screw driver and make sure not broken or improper alignment 2 If internals are broke call tech support Jets Only Have One Speed 1 Check pump connection at pack make sure power off red plug 2 Programming error call Tech Support 3 Button not working properly call Tech Support Lig2. SR Ss T L S n ANN ANY ee eee Wee ED AN INC TB R FT our var Sees ei IMITED WARRANT DISTRIBUTOR SEF lana EES Ss TH pee eee o T ties c m roe RAN h esses 7 et Jerr FACT su oe warran my OS ee lt 3 WARR NO Te EA ges on AN ue SR aR NT Y n T AA SERS S eee F a v WN seasta k See a aan ate ch Say SEN SS Kai pd m EEk AY RERIN WSR mez h A FES es ci iR BE N For cur sae See a 7 OFS ee ee ee eee Tae ee ORK Ce pis SO i Kee v ae ee i ae SS Nee zN 4 AA RAN eal lt y ee SKN SS eit KOSY Sm Seta SS ee NES eee 12 Points on Spa Safety for Strong Spas Spa Owners SAFETY PRECAUTIONS DANGER RISK OF INJURY 1 2 Please use the Hot Tub when others are present Children should be supervised at all times To avoid the risk of drowning keep the filter clean and unclogged Do not remove the suction drain cover Do not modify the suction or filtration systems Exercise caution when entering or leaving the Hot Tub When changing positions be sure of your footing before applying your full weight as water refraction can be misleading Do not stay in the water for extended periods of time Set reasonable time limits Leave the Hot Tub cool down take a shower relax then return for another stay FOR YOUR RECORDS For future use it is advisable that you write down some information pertaining to the model of the spa you have purchased If you are unsure of the model name frame siz
3. ar il p f ar Is X Ve t 1 Spas to p reta iod o r tha teria spa nty i ipment m ase iginal rio se ma S rra See sae is eee sine ite pan the a fora oa male aun light aac a E Vass n tens Ato a A o original as O lien Oke light oe at 7 Wee Sp ts in ts the cts ers clu et ieee ong fec ran defe cov ex X ae Str de war om ions es ifically E o Strong x 10 bere meyers dance wit sportatio 2s Ve Oz ma i 7 ranty il p sor cor tran E es 1 ng ar inal reta ces in ac and or se lt D ighti pad eee ei n removal een ee wee soe in r EX We LE have by t aler i ccur Se O rate ited to not ty o SS fee x purchas ceable ed ees s Manual not hich it aes a chemic E 2 Neen 2 for rs the n in S ing in w sp sp d oN Ve is en oto of tion ma ner ludi ion i the ed se oe ee S mo y ra Il Ow inclu icatio r issolv res a o 3 nas ET nty i and 1 if an Iterat sta 5 tin lica ove iss xp ei E ited on pumps a t subject loat I eplacemen P T any E _ 4 Ve is limi Iso ull a nN Su a ins re ion o Ta r by inles ne Se lt a n e d by d in nd o ati et istry o tain nyo oo Z lt e spa je can conta remov A ee r chem ration o ent o SPAS o All war the mena spas ke heat on or daca ag N THE FROM e N Ca l Tecommen s iarcscapino oye ae A aaie d Strong n E gt ay Nee ene lan se by e intena d er ize T IN z y Ve ny a s to nu ed inte lan thor ILS ITH Se lt a e ee us ma hel au t FA W R e Set RS i ee eae aera an A eae nay gs Wee SS e
4. in pregnant women e Unconsciousness resulting in a danger of drowning Children should be supervised at all times Keep the water level at least 2 over the top of the of the filter at all times all jets must be under water Use the ridge above the hydrotherapy jets as a guideline Actual features included in spa s descriptions and photos are subject to change without notice Installation Instructions Spa Location Improper installation may result in equipment damage and will void the warranty Your spa must be placed on a flat level surface The space you choose to install your spa is a very important decision you should consider all of the listed suggestions Check your local code office for understanding of building fencing gates electrical plumbing and enclosure required codes A location should be selected to compliment your lifestyle the view from your house and the ability to supervise the spa Position the spa in relation to the surroundings of trees sunlight exposure wind bathroom location landscaping and evening lighting The spa with water is very heavy if the spa is placed on flooring or decking be sure the structure is strong enough to support the weight The necessary support should be at least 75 pounds per square foot Install your spa in a way that will allow easy access to the equipment door Storage area for maintenance equipment and chemicals storing chemicals inside your spa cabinet will
5. information about your new spa here Date of Purchase Color serias OUOU Important Safety Instructions WARNING People with infectious diseases should not use a spa The use of alcohol drugs or medication before or during spa use may lead to uncon sciousness with the possibility of drowning Do Not use the spa immediately following strenuous exercise Persons suffering from heart disease diabetes high or low blood pressure or any other serious illness and pregnant women should consult with their physician before using the spa Excessive water temperature can be dangerous Before entering the spa the user should measure the water temperature with an accurate thermometer since the tolerance of the water temperature regulating devices may vary as much as 3 C 5 F The Water should never exceed 40 C 104 F and lower water temperature is recommended for extended use exceeding 10 15 minutes and for young children Long exposure at higher temperature can result in dizziness and or hyperthermia Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98 F 86 7 C The symptoms of hyper thermia include dizziness fainting drowsiness or lethargy The affects of hyperthermia include e Unawareness of impending hazard e Failure to perceive heat e Failure to recognize the need to exit the spa e Physical inability to exit the spa e Fetal damage
6. void the warranty Indoor Considerations All of the interior of the spa location must be able to withstand high humidity The spa chemi cals may have some corrosive effect Floor drain is needed to carry off splashed water from the spa lt is strongly advised NOT to locate a spa on second story location that may be above fin ished living space Electrical General Instructions lt is recommended that a licensed electrician install the power to your spa in accordance with the National Electric Code or any local electrical codes in effect at the time of installation The circuit breaker must be dedicated and cannot be shared with any other appliances It should be labeled and easily accessible to users DO NOT USE EXTENSION OR PLUG TYPE CORDS OF ANY KIND The use of a shut off box near the spa is recommended Metal surfaces within 5 feet of the soa must be grounded to the spa A 120 Volt 20 Amp GFI rated plug is furnished with the Rio Spa CAUTION This spa will not work if more than one GFCI is used on the circuit 110 220 Volt Rio Electrical Connections TERMINAL BLOCK Hot Red gt n j u Two Wire Live black Hot Black i m amp Ground f Neutral white Neutral mm so Ground copper or green GRD ___ gt Connections should be made using copper conductors only The connecting wire and circuit breakers or fuses must be sized to accommodate the total ampere load as specified on the equipment m
7. Il dame ec by f o de R A S O E N Ve th she to dir ed ing O ne nty RS PU TY OS T TH Sey Ne can areas ng met ace AN roe ane o ee a By airo OID SUPPLIED Wi E en ee Seay a THIS N ea _ er cera cna LAND FURER S Pup ee TATION ae TAGE UNDE N OF a Ce any er UL Cr O BE IA IM H DW E TIO OD N o UUE ARE MANUFA ene LL Lal WITHOUT G Eo co a c Nee R P fae ae A N Ce n P A R AL NTY UCT G Cc P N Y 2 ieee LIM YC HO NT RA D ON FE OF YO DB IS e R TS INC W FS HE DA ER OV R S 3 cs 2 WAR Pa n aa i ep i E i TR Ve SP W THI OF LIA T PA HE O N W SER L PU IM ALL EN lt NG pa T reie AN nye aa a Wa RO M ED OV E MO O EA OA TS RIG ED OS IZE E a e eH COVER R cH DAMAGE Ti NGE R ANY ABLE i AGEN THE XPRESS TS AUTHORIZED A o aliie OST ee LL COMMEN Y APPLICABLE T IES TO IES RTICULAF ITS deal oe aN a a E Cc F TH C E A H S L NT RT B D ER og MES Ee D ND YO ED ALL XT LLY UT ON PP RA PA ED IZE EV eo n AA ILIT CE SH TE UA A ATI LYA AR RA RM OR TSO N Ve SP IB EX TY NO EQ IT ON W FO FO TH HA a ae A PO N RR SHA bb AN OT NES DP YIS ER a S RRR ALL WA E SHA BLE LL FIT AN RT ANN NG aS BONG Neen ss SH ED RAG S RA FA F AS PA M V W A E Ve IT E ER ER O SO SP ER NY om ANN ae Bk Ss i UCH DISCLAIM oiai eee RANTY INA kaaa DA eset S N H A S Y A tro H ia s ORS eog see SE NO ST W BY ANY RR S y ta as ESA REN Vi lt lt HE S ED ED D P WA WW z v RAAS en Bees i NTY ERCE IMPLI ee ae ite at w v e ae lea NCLUDING OR SERVICE LIM ebsite UEN SK
8. Registration Card ccecscsesssssescssescssesesssesssecssssessssesessesessuvessesesssesssseeessusessutessueessneessneessseetenseees 13 Be sure to locate the Registration Form at the back of this owner s manual Please fill it out and send it to strong Pools and Spas immediately Failure to return the registration card and a photocopy of the sales receipt within 30 days of purchase voids all warranties provided by Strong Pools and Spas Introduction Congratulations on your purchase of the finest Rotational Molded resin whirlpool spa on the market today We at Strong Pools amp Spas are excited to assist your family in Creating a Lifestyle that Lasts a Lifetime With proper care operation and maintenance your spa will provide your family many years of comfort and pleasure Please take time to read all the instructions before you install your Strong Pools amp Spa Rio spa This manual explains safety precautions installation instructions operating directions and maintenance procedures If you have any questions after reading this manual please call your dealer or Strong Pools amp Spas service representative at 1 800 787 6649 Read and understand all safety instructions operating instructions and all warnings and cautions before adding water or attaching electrical power Your Strong Spas Spa Serial Number is located on the Control Pack box panel 1 The Rio Spa Please use this space to record the pertinent
9. THE RIO OWNER S MANUAL Creating a lifestyle that lasts a lifetime P O Box 108 Northumberland PA 17857 1 800 STRONG 9 1 800 787 6649 1 9 07 Table of Contents Introduction ose eeseeesssssessssessssessssssessseeesssessssusessseessssussssusssssusesssseessutesssutesssueessnesessutessstesssetessneee 1 Salei VAS Uce eaen EE R EEA EE EE eect 2 Installation INStrUCtIONS cescsseessssessssseessssessssesesssesssssessssuessssssessutesssstssssseessseesssutessstesssensesseees 3 Electrical G Merall scessssessssssesssssesssseesssssssssessssutesssuesssssssssessssusesssteessseesssutessnetessntesssueessaeees 4 Control Panel Identification seeecseessssesssssesssssessssesssseesssssssssseesssssesssessssseesssueessseessseeessaiens D Start Up Preparations cae nnen nn nans 6 Changing the Filter Cycles oo eeesesssssssssessssessssessssecssssessssesessusesseeessusessssessseeessueessntessneessneensne Trouble Shooting esesssesesseesssseessssesesssesessuessssseesssssessutecssseessseeessuesssutessnteessueesssneerssetessneee 7 8 Spa Maintenance ssecscsssesscsssessssssesssssssscssseesssseeesssuteesssnesessssesesssneeesssneeesssetecssneeeessnee 9 10 Jets Valves Injectors SUCTION esecsessssessssescsseesssstssssessssessseeessesessseessssesssesesseeersneessneesen 11 PeT E E E E 12 Safety Precautions c ccccscssescssssessessssessssesssseessseeessueessseessseesssesessusessutessutessntessatessseerseeersseeen 13
10. and display the current temperature BEFORE START UP IMPORTANT UNION ADJUSTMENTS There are FOUR unions that may require hand tightening prior to operation of your spa When filling the spa with water keep observing these fittings for any slight water drips If a drip is observed just hand tighten until dripping ceases Startup Preparations Make sure that if soa is equipped with gate valves that valves are opened Usually found in the Rio spas these gate valves are easily noticed in your access area by the distinct T shaped handle When filling your spa remove the filter and place hose into filter area This will fill the plumb ing first and hopefully reduce the chance of air lock Fill your spa at least 2 above top jets Spa capacity 222 gallons 840 liters POWERING SPA 110 Volts Spa must be on a dedicated line meaning there are no other appliances on this circuit and it will need a 20 amp breaker Strong Industries recommends that only one GFCI be present on the circuit and that the owner follows any local building codes Power up spa Controls will read the program r59 then 30 seconds top control should read PUR This is setting was created in order to clear the pump of any air unwanted air in that area A Most spas do not require pump priming B Purge will clear lines of un desired air pockets C If pump makes inconsistent sounds cavitations then it will need primed t
11. ce CONCENTRATED CHLORINATING GRANULES The minimum chlorine level in the spa should be at least 2PPM parts per million Chlorine level should be tested frequently and the chemical added to maintain a safe level of 2PPM This type of chemical can be added in quantities of 0 5 ounce per 500 gallons of soa water Check the chlorine level at least seven hours or more after adding to determine the full effect of the added chemical Liquid chlorine is not recommended ORGANIC POLYMERS are used in various forms These chemicals clear up cloudy or dirty water appearance and prevent calcium deposits on the inside spa finish plumbing and heating equipment Use as recommended by the manufacturer METAL GON or its equivalent is a chemical that will prevent iron in the spa water from staining the spa finish This chemical is added to the spa water when the spa is filled for the first time or when refilled Use as recommended by the manufacturer SILICONE EMULSION quickly and effectively disperses foam and is completely compatible with the other chemicals listed Use as recommended by the manufacturer SPA WATER should be changed periodically depending upon frequency of use and other condi tions that may affect water suitability Typically 60 to 90 days is a satisfactory interval under normal conditions With heavy usage the interval between water changing should be less SPA FILTER CARTRIDGE should be cleaned every 2 to 4 weeks depending on th
12. drain from the heater tube by loosening the black split nuts on each side of the heater tube Remember to retighten the split nuts when completed Use the wet vac to vacuum up any water that may have drained on the spa floor area Note Damage caused by improper winterizing will not be covered under warranty You may want to contact a professional for proper winterizing 10 Jets Valves Injection and Suction Jet 2 Bottom Suction Top Air Control Valve Air Control Valve should be turned off when spa is not in use The spa will heat up faster 11 r eee a ae sy aan a free SE ae A woe Serre NN ts S eA SEE z Ser SANE 2a amp Ses SON ie a SW s E A t S fetime A G aif Se Ow that lasts me TRO ifs sito gt i a a a re kep aN a ot oaks as hepa aN a je SS F a ee ae i l f ANTIE eon ce ter ee Sy Noe inle a e s X WARR odes ean oan ri griy of the spa Pack pumps aS N WAN inte arts amen r fro AN nN ae i HA er the ars p quipm f 1 yea N A eiii ae NEA E Neen Soca re il p iO the p t Veal reta per ity of th for a ill no e Se igina ra rity ip wi as sce Wa m the m fo ie ee onators tail purch tem will ey Nee fetime a Se ae dal and wo ics talled ole re hting sete a i wal r lp ia ins r had e sent es Poin h A ee i al retail jn mater pecifi factory te pene i ee re aa E 2 Pa R a he a lle f EN za under ee seit a Warra pees year ro the nae me E ES y w be
13. e etc contact your dealer immediately to acquire the information needed When making a warranty claim or just purchasing replacement parts it is necessary to know the following information PURCHASE DATE MODEL NAME Failure to return this registration card and a photocopy of the sales receipt within 30 days of purchase voids all warranties provided by Strong Pools and Spas Purchaser s Name Purchase Date Address Model Name City State Zip Serial Number Telephone No Dealer s Name Address Signature Comments 13 RETAIN THIS BOOKLET FOR FUTURE REFERENCE FOR ANY MISSING PARTS PROBLEMS OR QUESTIONS CALL MONDAY THROUGH FRIDAY 8 30 AM 5 00 PM E S T 570 275 2700 PLACE STAMP HERE STRONG POOLS amp SPAS 3204 Point Township Drive Rte 11 P O Box 108 Northumberland PA 17857 USA
14. e frequency of use Rinse the filter cartridge with a pressure hose and re install filter cartridge in the filter housing When changing spa water it is good practice to soak the filter cartridge in filter cleaner The filter cleaner is specially made to remove accumulation of oils and other contaminates which will ensure good sanitary water and extended filter cartridge life ADDING CHEMICALS to your spa water Add to the center of the spa with the pump and the air blower bubbles operating simultaneously Make sure the water is heated Never add chemicals to cold water as this will effect chemical action Also never add chemicals directly into the skimmer Store all chemicals in a cool dry place and in such a way as to prevent children and pets from con tacting WINTERIZING Before draining power must be turned off at the GFCI circuit breaker Attach a garden hose to the faucet and open it Water will start to drain You can use the water to water the garden You can also siphon the water from the spa The drain faucet will not remove all the water You may have to remove a small amount of water by hand using a towel You must also use a wet vac to remove the water from the lines by suction and or blowing Water left in the line and jets might freeze and damge them To adequately clean out the lines place the wet vac over each jet face for 10 15 seconds Remove the filter cartridge and do the same to the filter cavity also let the water
15. his can be done by loosen ing the unions Top display will then read water temperature Due to the variations in spas and outside conditions spas may take up to 24 hours to reach desired temperature Changing Filter Cycles FILTRATION Proper filtration is an important key to maintaining the clarity of your spa s water The filter system is designed for unsurpassed effectiveness at removing debris and suspensions from the water anytime the water is circulating Your control panel is set to filter for two hours every twelve hours A two speed pump is supplied with your spa that provides filtration on low speed the low speed will shut off if the temperature creeps more than 2 degrees above the set point it will turn back on when temperature drops to the set point Filter Mode Press Aux and Heat same time hold until C and it will scroll from C2 C12 by holding C2 2 hour filter cycle for every 12 hour period C5 5 hour filter cycle for every 12 hour period C12 12 hour filter cycle for every 12 hour period Release at desired setting Lower cost for less filter time but cannot filter too much Troubleshooting No power to spa 1 Check for power at outlet 2 Check reset on GFCI cord Press test then reset 3 Check proper connection of cord to pack 4 Check fuse in pack 5A 250 V UDL slow blow the thicker wire of the two fuses 5 Must have very good ground connection If none call tech support Trips Breaker 1
16. ht Not Working 1 Check for proper connection on pack and in line at red alligator clips 2 Check for proper connection at light 3 Call Tech Support Heat not working No blinking decimal in lower right corner of control display 1 Check desired temperature is higher than current temperature 2 Make sure Jets are on low speed 3 Aux must also be turned off Heat not working Blinking decimal but no heat 1 Give spa time to heat up and be sure to cover 2 Bad heater call tech support Water temperature not close to displayed temperature 1 Check thermister is located in thermalwell and insulated by rubber gasket 2 Make sure that air vents are unobstructed LOC 1 Press Heat and Jets key simultaneously This will activate and deactivate this code Display flashes FLO FLOW 1 This indicates that there is a water flow problem or defective pressure switch 2 Make sure filters are clean 3 Check that service valves are open 4 Check for obstruction of flow 5 Adjust pressure switch see pressure switch detail under description and use of controls Freeze Protect Over ride FPO This function is intended to be used on start up after a fresh fill if water temp is below 52 F The 6 hour duration of the FPO cycle is counted from the time the unit is powered up and not from the time of its activation By pressing the Jets 1 and Light key simultaneously for 10 seconds the freeze protect feature will be suspended for 6 hours
17. ment or gas heater manifold and piping may adversely affect the condition of your spa equipment Since the water capacity of your spa is far less than that of a swimming pool the chemical reaction caused by the presence of one or more persons in the spa is more rapid and pro nounced In other words it is much more difficult to maintain the proper pH balance in a spa than in a swimming pool For these reasons it is important to check frequently the total alka linity of the water the pH level and the sanitize level then add prescribed chemicals as nec essary to maintain the proper chemical balance Failure to maintain a proper balance of chemicals in your spa will result in an early premature failure of your spa parts including but not limited to the spa cover piping certain electrical components in the spa electrical control box and topside panel thus voiding the warranty ESSENTIAL CHEMICALS AND THERE USE The following information on chemical use for soa maintenance is provided strictly as a guide for the spa owner and may or may not be appropriate to maintain your spa correctly and may under certain conditions be harmful to your spa and or persons using the spa Always check with your pool and spa dealer to determine which chemicals and or proce dures they recommend to maintain your spa correctly STRONG POOLS and SPAS does hereby claim no responsibility or liability for use of and quantities of the chemicals listed Spa Maintenan
18. odule data label Strong Pools and Spas only makes electrical recommendations always consult a certified electrician Control Panel Identification QUIsTRONCIseAS Creating a lifestyle that lasts a lifetime 0 Jets Ligh Cool Warm G4 Rex T pu Jets Touch the Jets button once to activate the low speed of the pump and again for the high speed Press the Jets button again to turn off the pump If left run ning the low speed of the pump will automatically turn off after 4 hours and the high speed will automatically turn off after 15 minutes It may also activate for at least 2 minutes every 30 minutes to detect the spa temperature and then to heat to the set temperature if needed depending upon mode When the low speed turns on automatically it cannot be deactivated from the panel however the high speed may be started Light There are several color options in our spas and by pressing the light button in quick succession the customer can cycle through the different lighting options Temp The start up temperature is set at 100 F 37 C The last measured temperature t 44 is constantly displayed on the LCD To display the set temperature press the Temp button once To change the set temperature press the temp up or temp down button before the LCD stops flashing Each press of the Temp button will continue to either raise or lower the set temperature After 3 seconds the LCD will stop flashing
19. the FPO will be activated This is to allow the installer of the spa to check for normal operation if the spa is filled with water that is less than the set freeze protect level 52 F FPO will appear every 10 seconds at the topside control To manually go back to freeze protect mode power down the system and re boot It is recommended that the system be left on low speed and heating in FPO mode 8 Spa Maintenance The maintenance and care of your spa is simple and easy to carry out and if performed regu larly as scheduled problems will be minimal It is important that the following procedures be read through and carried out on a regular basis for the best long term overall performance of your spa The filtering cycle of your soa should be operated at least two hours or more a day whether or not the heater is heating to remove impurities and to prevent disposition of contaminants in your spa The filtering system works automatically Keep the spa covered when not in use to reduce the loss of heat and to keep debris from settling in the water Maintaining the spa s proper water chemical balance is essential to the comfort and safety of the user Water mineral content varies constantly and is directly affected by evaporation and the use of cleaning and maintenance chemicals which will increase mineral content when added If the mineral content deviates from prescribed pH level 7 2 7 8 deposits on the spa walls filter electric heating ele
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