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Spectra Logic NTIER700 User's Manual

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1. symbol Follow the instructions in Updating Tape Drive Device Drivers on page 24 to download the appropriate drivers and install them Note If you previously installed updated the device drivers using the wizard you must first uninstall the drivers and devices then reinstall them See Updating Tape Drive Device Drivers on page 24 Download and install the most current LTO 4 device drivers Refer to Updating Tape Drive Device Drivers on page 24 for instructions When configuring mail recipients in AutoSupport leave the E mail From field empty or simply include the domain for example spectralogic com If the Windows password is left blank you cannot login into BlueScale from either a direct connection to the Windows operating system or through the BlueScale web interface Make sure that you set the Windows password Do not leave it blank Refer to the Spectra nTier700 Backup and Archive Appliance User Guide for information about setting the Windows Administrator password The BlueScale web interface may not operate correctly when accessed by a server running Windows Server 2008 AND Internet Explorer 7 When multiple servers are connected to the nTier700 and actively transferring data you occasionally lose access to shared folders when the BlueScale web interface is running Use Mozilla Firefox or a different version of Internet Explorer If you have a large number of clients attached to the system
2. NetXen 10Gb SR Ethernet Protocol Offload Adapter Properties ili d General Advanced Driver Resources The following properties are available for this network adapter Click EL Le el EE Locally Administered Address Max Ethernet Frame Size Max Receive Buffers QoS Packet Tagging Receive IP Checksum Offload Receive Side Scaling Receive Side Scaling Rings Receive TCP UDP Checksum Offl Status Ring Size Transmit IP Checksum offload Transmit Ring Size zi Figure 26 Set the Max Jumbo Buffers value 7 Select OK to save your changes and close the configuration dialog box 8 Close the Local Area Connection Properties dialog box 67 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide A Caution 68 Enable Window Scaling For more efficient use of high bandwidth networks a larger TCP window size can be used The TCP window size field controls the flow of data and is limited to 2 bytes or a window size of 65 535 bytes Since the size field cannot be expanded a scaling factor is used The TCP window scale option is used to increase the maximum window size from 65 535 bytes to 1 Gigabyte The instructions in this section involve editing the Windows registry Serious problems can occur if you modify the registry incorrectly Therefore make sure that you follow these steps carefully For added protection back up the registry before you modify it Then you can resto
3. TEC 60320 C13 female a Power cord must comply with local electrical code International 220 Volt AC Power Cord The criteria for an international 220 volt AC power cord are as follows Parameter Specification Power cordage Flexible HAR harmonized type HO5VV F three conductor cord with minimum conductor size of 0 03 square inches 1 0 square millimeter Power input connectors Male connector must be of the proper type rating and safety approval for the intended country TEC 60320 C13 female a Must meet the specifications for the intended country 65 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide APPENDIX D TUNING GIGABIT ETHERNET NETWORK PERFORMANCE This new appendix describes advanced configuration procedures for improving the performance of connections to Gigabit Ethernet networks Enable Jumbo Frames for 10 GigE Network Interface Cards If you have the optional 10 Gigabit Ethernet GigE NIC card installed in the nTier700 you can use the instructions in this section to improve the performance of the card if your network supports jumbo frames The Maximum Transfer Unit MTU specifies the maximum transmission unit size of an interface Each interface used by TCP IP may have a different MTU value specified The MTU is usually determined through negotiation with the lower level driver and by using that lower level driver value However
4. 13 After you finish installing the drives in all of the blades slide the chassis management module into the chassis as far as it will go Pull out slightly on the handle to confirm it is firmly seated Connect the Cables and Power On After installing the drives in the blades connect the cables to the system and perform the initial power up Figure 7 shows the location of the connectors used Ethernet Ethernet Ethernet Ethernet port 3 port4 Monitor port 2 port 1 RMM port Mouse Keyboard 5 USB Ports Figure 7 Connectors on the rear panel N 1 power configuration shown Note The types of network connection between the application server in the nTier700 the backup servers and any physical storage devices a library tape drive or another nTier appliance depend on your configuration 36 Release Notes 90990009 Chapter 2 Installing the nTier700 Use the following steps to connect the interface cables to the nTier700 and power it on 1 Connect an Ethernet cable to the RJ 45 Ethernet connector for Ethernet port 1 or port 2 on the rear panel Connect the other end of the cable to an active network over which a computer can access the BlueScale web interface using a web browser Note Ethernet port 1 is preconfigured to use DHCP addressing on a network with a DHCP server The address for Ethernet port 1 displays on the operator panel of each blade If no DHCP server is available the IP
5. 90990019 Introduction Contents RELATED PUBLICATIONS ccc ccce cece cece eee eee eeeeeeneeeeeeenees USER FEEDBACK A2 EN REENEN EEN NEE EE EEN N e evi det NN d Eed nee REGISTER YOUR NEW NTIER OO cc cece cee cece eee e eee eeeeeeeeteeeees TYPOGRAPHICAL CONVENTIONS 0cccee ccc ceeeeeeee cece eee eeseseeeeeeeees nTier700 BlueScale Firmware FIRMWARE PACKAGE INFORMATION Firmware Package Support ee ee Ehe E ge Ugefange Ee Firmware Version Requirements Ae Ne R ENNEN NA FIRMWARE PACKAGE HISTORY ege ENEE KEE NEEN AEN be dE de Bl eScale2 EL e Ae A a e wees Goss Bl eS ale EE Blu Scale EE BlueScale2 007 gie A ae ER Ae Aere d Ae Ae Se eelere ier EE EE EE Ra baled EE Nat A BlueScale 2 3 0 2 20080421 NN NNN NNN RENE NA ENN WEN dows Important Information 11 11 11 12 12 12 13 13 14 16 17 18 Contents Updates to the User Guide 29 CHAPTER 1 OVERVIEW te 29 HE 1 0H 4 gt Ne eee nO E BI ae EE EE aa EE E 29 CHAPTER 2 INSTALLING THE NTIERZOO cc cece cece ccc cece eee eeneeeenes 30 Install in a Restricted Access Locatpon onanan nunnu 30 Connect the Power Cords ax NEE A dees EEN NN EEN NEEN EE 31 Install the Data Drives in the Blades 0 0 0 c ce eee ee 32 Connect the Cables and Power On 36 EE RENE cee eo ee ee eee Tee ee ere eg 39 CHAPTER 3 CONFIGURING THE NTIERZOO cece cece cece nec ee eneeeeaes 40 Access the BlueScale Web Interface 0 0 cc
6. Warnung Lesen Sie markierten Text durch die Warnung Symbol f r die Informationen die Sie kennen m ssen um Personensch den zu vermeiden These release notes use an arrow G il to describe a series of menu selections For example Select Configuration Network means Select Configuration then select Network June 2010 Spectra nTier700 Backup and Archive Appliance Introduction Notes 10 Release Notes 90990019 nTier700 BlueScale Firmware FIRMWARE PACKAGE INFORMATION A Important Firmware packages are groupings of program code that are used to update the BlueScale software and firmware for the nTier700 The Windows Storage Server operating system requires you to install device drivers before application software can correctly communicate with tape drives either ina library or standalone connected to the nTier700 Do not use the Hardware Update Wizard in the Windows Device Manager to install the tape drive device drivers The wizard does not install the drivers correctly on the nTier700 If you previously installed device drivers using the wizard you must remove the drivers and then reinstall the drivers Follow the instructions in Updating Tape Drive Device Drivers on page 24 to remove the drivers and then reinstall them Firmware Package Support Spectra Logic recommends that you keep your nTier700 firmware up to date Spectra Logic provides complete support for the two most recently
7. if you need to remove a blade Do not remove a blade unless specifically instructed to do so by Spectra Logic Technical Support 27 June 2010 Spectra nTier700 Backup and Archive Appliance Important Information Replacing a root expander The nTier700 root expanders are not hot swappable or hot pluggable If a root expander is removed while the nTier700 is powered on the nTier700 status information is no longer available through the BlueScale web interface and the blade operator panels Note Do not remove a root expander unless specifically instructed to do so by Spectra Logic Technical Support Using a PS2 keyboard Only USA style PS2 keyboards are supported If using anon USA type keyboard you will need to find the equivalent for some characters like the back slash or forward slash MOVING OR SHIPPING THE NTIER700 A Important Before moving or shipping the nTier700 remove all of the data drives from the chassis and carefully pack them in their original shipping box to prevent damage to the drives RECYCLING YOUR NTIER700 For information on recycling your nTier700 check the Spectra Logic web site 28 Release Notes 90990019 Updates to the User Guide This section includes updates to the Spectra nTier700 Backup and Archive Appliance User Guide These updates will be added to the user guide the next time it is revised Notes The current version of the user guide is entitled Spectra nT
8. that value may be overridden Change the MTU Setting for the NIC Card Use the following steps to change the MTU setting to enable jumbo frames 1 Access the Windows Desktop on the nTier700 see Access the Windows Desktop on page 45 3 Select the Network Connections icon to open Network Connections window 66 Release Notes 90990009 Appendix D Tuning Gigabit Ethernet Network Performance 4 In the Local Area Connections pane double click the Local Area Connection corresponding to the 10 Gigabit Ethernet GigE NIC card and select Properties to display the Local Area Connection Properties window Local Area Connection 3 Properties 2x General Authentication Advanced Connect using E NetXen 10Gb SR Ethemet Protocol This connection uses the following items Chent for Microsoft Networks o S Network Load Balancing wv S File and Printer Sharing for Microsoft Networks M Internet Protocol TCP IP Install Uninstall Properties Description Allows your computer to access resources on a Microsoft network Show icon in notification area when connected IV Notify me when this connection has limited or no connectivity Figure 25 Local Area Connection Properties 5 On the General tab select Configure to display the Intel driver configuration dialog box 6 On the Advanced tab select Max Jumbo Buffers and use the drop down list to select the desired maximum transmission unit size
9. ALL of the drives for the A Caution first time If you install the drives with the nTier700 powered on the RAID controller immediately begins rebuilding the RAID volume in the blade which may destroy the preconfigured RAID 6 volume Use the following steps to connect the power cords 1 Connect a power cord to each of the power supply connectors on the rear panel AC power cords Cord lock Figure 1 Connect the power cables to the rear panel N 1 power configuration shown 2 Push the cord lock on each connector to the left so that it fits over the power cord locking it in place 3 Plug the other end of each cord to an AC power outlet June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide Install the Data Drives in the Blades The blades in the nTier700 are numbered consecutively from left to right when viewed from the front beginning with Blade 1 at the furthest left For each fully populated blade in the nTier700 two rows of five drives are mounted in slots along the length of the blade Unlock the Blades For security the blades in the nTier700 appliance are locked even when the power is turned off An internal latch lets you manually unlock the blades without powering on the unit 1 Push inward on each blade to make sure it is fully seated in its bay 2 Angle a 2 Phillips screwdriver into the opening in the bottom of the chassis management module and slide it
10. Logic on page 4 A Important You must have a current service contract with Spectra Logic Technical Support before you can download firmware updates for the nTier700 If you have questions about your service agreement contact Spectra Logic Technical Support see Contacting Spectra Logic on page 4 Note The most helpful information on updated firmware packages can be found in the Spectra nTier700 Backup and Archive Appliance Release Notes and Documentation Updates which are available from the nTier Firmware page The release notes also include any documentation updates since the last release 55 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide Download the Updated Firmware If there is a more current version of the firmware available you will be given instructions for downloading the firmware You can then use one of the methods in this section to save the firmware to a known location and then perform the update as described in Update the Firmware on page 57 If Then You plan to use the default Spectra Logic package server to update the firmware The nTier700 cannot access an outside web site because of security or firewall requirements OR The default Spectra Logic package server option is not available 56 The firmware is downloaded when you start the firmware update process There is no need to download it beforehand Note Under most circum
11. Qw O 23 JD search gt Folders Ga Tix Folders LA Desktop 3 my Documents d My Computer E ep Local Disk C Mi Expand Explore Open Browse with Paint Shop Pro X Search Sharing and Security Write these files to CD Figure 17 Preparing to share a CD or DVD drive 50 Release Notes 90990009 Chapter 3 Configuring the nTier700 3 Select Share this folder Change the Share name if desired D D CD RW Drive D Properties General AutoPlay Hardware Sharing Recording You can share this folder with other users on your network To enable sharing for this folder cick Share this e Ee Share name E Comment User limit Maximum allowed Allow this number of users a To set permissions for users who access this ES folder over the network click Permissions Boosie To configure settings for offline access click Caching Caching Cachina Windows Firewall will be configured to allow this folder to be shared with other computers on the network View your Windows Firewall settings Figure 18 Setting the share properties 4 Select OK to save your changes Map the Shared CD or DVD Drive to a Drive Letter 1 Launch Windows Explorer and select Tools Map Network Drive Map Network Drive x Windows can help you connect to a shared network folder and assign a drive letter to the connection so that you can the folder usii C
12. address displays as 0 0 0 0 You can use the operator panel on any blade to configure Ethernet port 1 to use a fixed IP address If you plan to use remote power management connect an Ethernet cable to the RJ 45 RMM port on the rear panel Connect the other end of the cable to an active network with a computer that can be used to access the Remote Management Module RMM from a remote host using a standard web browser If desired connect a keyboard mouse and monitor to the appropriate connectors on the back panel You can use the keyboard mouse and monitor to directly access the nTier700 Windows operating system on the integrated application server for installing software Note Using a USB keyboard and mouse simplifies connecting these devices Connect the interface cable from your backup server to the appropriate connector on the rear panel of the nTier700 This connection is used to access to the RAID storage on the system Network Type Connect the cable from your network switch to Gigabit Ethernet One of the Ethernet ports on the nTier700 rear panel If desired you can use the same port you plan to use for accessing the BlueScale web interface Fibre Channel 10 Gigabit Ethernet 10 GigE One of the ports to the optional Fibre Channel host bus adapter HBA installed in the nTier700 Connect the other end of the optical fiber cable to your switch for the Fibre Channel fabric to provide connections to
13. ag SPECTRA J Changing The World of Storage Spectra nTier700 Backup and Archive Appliance Release Notes and Documentation Updates SPECTRALOGIC COM Copyright Notices Trademarks Copyright 2008 2010 Spectra Logic Corporation All rights reserved This item and the information contained herein are the property of Spectra Logic Corporation Except as expressly stated herein Spectra Logic Corporation makes its products and associated documentation on an AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE BOTH OF WHICH ARE EXPRESSLY DISCLAIMED In no event shall Spectra Logic be liable for any loss of profits loss of business loss of use or data interruption of business or for indirect special incidental or consequential damages of any kind even if Spectra Logic has been advised of the possibility of such damages arising from any defect or error Information furnished in this manual is believed to be accurate and reliable However no responsibility is assumed by Spectra Logic for its use Due to continuing research and development Spectra Logic may revise this publication from time to time without notice and reserves the right to change any product specification at any time without notice BlueScale Spectra SpectraGuard TeraPack and the Spectra Logic logo are registered trademarks
14. aggregate the Gigabit Ethernet ports in the nTier700 into a single logical network link for added performance If you have additional Gigabit Ethernet NICs installed you can also include them in the team Notes You cannot team the optional 10 GigE NIC Refer to Spectra Logic Knowledge Base Article 456 for additional technical information about determining whether teaming is appropriate for your environment The additional configuration tabs for the NICs in the Windows Device Manager on the nTier700 are only visible through the console session on the nTier700 server They are not available through a standard Remote Desktop connection Use the following steps to team the Gigabit Ethernet ports in the nTier700 into a single logical network link 1 From a Windows based computer on the same network as the nTier700 2 Typemstsc v server console where server is the DNS name or IP address of the nTier700 3 Select OK to connect to the console session on the nTier700 server Note You can only run one console session at a time When you connect to the console session remotely other users may be unable to log on to the nTier700 locally 5 Select the Network Connections icon to open Network Connections window 6 In the Local Area Connections pane double click the Local Area Connection you want to configure and select Properties to display the Local Area Connection Properties dialog box 7 On the General tab select Conf
15. displays Windows Desktop Click the Connect button to establish a Windows Remote Desktop Connection to your nTier700 Figure 14 The Windows Desktop message Note If you attempt to connect to the remote desktop using Firefox you will receive a notification that you must using Internet Explorer Release Notes 90990009 Chapter 3 Configuring the nTier700 3 Select Connect to start a Windows Remote Desktop session Windows Remote Desktop displays the Windows login dialog box A Important The system supports a maximum of two Remote Desktop sessions at a time Log On to Windows Standard Edition Copyright 2005 Microsoft Corporation Figure 15 The Windows Storage Server login 4 Log into Windows using the same User name and Password as you use to log into the nTier700 BlueScale web interface The default Windows user name and password are administrator and spectra respectively Note You remain logged into the BlueScale web interface even when you are using the Windows operating system You return to the BlueScale web interface when you log off of the desktop see Step on page 48 47 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide 5 The Windows desktop displays From here you interact directly with the Windows operating system Comgatier Figure 16 The Windows Storage Server Remote Desktop Notes When the Remote Desktop window is maximi
16. drive mapping The drives must be associated with a library for example refer to the following screen which shows correctly mapped drives This is a known Microsoft bug and Spectra Logic is waiting for the patch to fix this problem Note As of BlueScale 2 7 1 7 DPM is no longer included with the nTier700 Ar DPM 2007 Administrator Console Ble Action wew Leb j Monitonng Protection LJ Agents Disks Librorics Summary Libraries 1 Total dives 2 Tape reac for offsite O Drives are indented showing that they are associated with the Spectra Logic library Spectra Logic Medium Changer 2 SB Liroy Spectra Logic Medium Changer re Drives In use 0 Idle 2 BM LLTRIUM T Idle BM LLTRIUM T Idle sore 1 app available 11 Empty 11 If the drives are not mapped correctly 1 Stop DPM 2 Start the Microsoft Removable Storage Manager RSM service and map the tape drives 3 Stop the RSM service 4 Restart DPM The drives should be mapped correctly and writes should now succeed If you are using a tape library with IBM LTO tape drives in conjunction with your nTier the standard Windows device driver installation via the Add New Hardware wizard does not install all the software needed to take advantage of the tape drives features 20 If the system automatically assigned drivers to the tape drives uninstall the device driv
17. menu on the BlueScale web interface lets you access the Windows Storage Server operating system running on the nTier700 A Important You must use Microsoft Internet Explorer to access the nTier700 Windows desktop through the BlueScale web interface The Windows Remote Desktop application does not support the Firefox browser Internet Explorer may prompt you to install an ActiveX control the first time that you use this feature ActiveX is required in order to access the Windows desktop through the BlueScale web interface 45 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide 46 If you do not want to install ActiveX on the system you can access the Windows operating system directly using a keyboard mouse and monitor connected directly to the nTier700 application server see Figure 1 on page 31 for the connector locations Log in using the same user name and password that you use to connect to the BlueScale web interface Note Using a USB keyboard and mouse lets you connect these devices without power cycling the nTier700 Connect and Log In Use the following steps to access the Windows desktop Note If you are accessing Windows using a direct connection to the nTier700 application server skip to Step 3 on page 47 to log in 1 Log into the BlueScale web interface see Access the BlueScale Web Interface on page 40 2 Select General Windows Desktop The Windows Desktop screen
18. only if the recipient agrees to this EULA If the Software is an upgrade any transfer must also include all prior versions of the Software Export Restrictions Export of the Software from the United States is regulated by the Export Administration Regulations EAR 15 CFR 730 744 of the U S Commerce Department Bureau of Export Administration You agree to comply with the EAR in the export or re export of the Software i to any country to which the U S has embargoed or restricted the export of goods or services which as May 1999 include but are not necessarily limited to Cuba Iran Iraq Libya North Korea Sudan Syria and the Federal Republic of Yugoslavia including Serbia but not Montenegro or to any national or any such country wherever located who intends to transit or transport the Software back to such country ii to any person or entity who you know or have reason to know will utilize the Software or portion thereof in the design development or production of nuclear chemical or biological weapons or iii to any person or entity who has been prohibited from participating in U S export transactions by any federal agency of the U S government You warrant and represent that neither the BXA nor any other U S federal agency has suspended revoked or denied your export privileges For additional information see http www microsoft com exporting June 2010 nTier700 Backup and Archive Appliance Contacting Spect
19. shipped releases of firmware packages If you are using a firmware package other than the most current one Spectra Logic urges you to upgrade to the current release as soon as possible If the firmware you are running is more than two releases behind you may be required to upgrade firmware to resolve an issue or to verify that a problem still exists in current firmware 11 nTier700 BlueScale Firmware Updating Firmware Note Until further notice firmware updates for the nTier700 are currently managed on an individual basis by Spectra Logic Technical Support Contact Spectra Logic Technical Support for assistance see Contacting Spectra Logic on page 4 To ensure that you have the most current firmware for your nTier700 1 Connect to the BlueScale web interface 2 Select About on the menu bar to check the currently installed BlueScale firmware version 3 If the version you have is older than the most current version described in these release notes contact Spectra Logic Technical Support to obtain an update 4 If amore current firmware version is available download the update and install it Refer to the current version of the Spectra nTier700 Backup and Archive Appliance User Guide for instructions Note A current support contract is required before you can download firmware updates Contact Spectra Logic Technical Support at www spectralogic com support if you have any questions Firmware Version Requirements
20. system Press the power button on the left side of the front panel A blue LED indicates that the power is on as shown in Figure 8 Power button Figure 8 The location of the power button Release Notes 90990009 Chapter 2 Installing the nTier700 Next Steps 7 Wait for the system to complete its power on sequence During the power on sequence the nTier700 initializes all of its installed components and starts the BlueScale web server Notes It can take up to ten minutes for the nTier700 to boot up for the first time as it automatically starts the operating system loads software and attempts to acquire an IP address The fans in the nTier700 produce a loud high pitched whine This sound is normal 8 If desired configure a fixed IP address for Ethernet port 1 as described in the Spectra nTier700 Backup and Archive Appliance User Guide Your nTier700 hardware is now installed For information about the BlueScale web interface and how to use it to configure the nTier700 read the following Read Chapter 3 Configuring the nTier700 on page 40 and Chapter 3 Configuring the nTier500 in the Spectra nTier700 Backup and Archive Appliance User Guide to learn how to configure the nTier700 for operation in your environment This chapter also describes the BlueScale web interface and how to access the Windows operating system to install anti virus and other application software on the sys
21. task for example a RAID volume is either building or rebuilding In this case a message displays to indicate that the RAID controller firmware was not updated because the RAID was actively performing another task The only available option in this case is Cancel Wait until the RAID tasks are complete then begin the update process again Cancel Your nTier700 is in a state where a reboot would impact operations Wait until the nTier700 is in a state where it is ready for a reboot then simply begin the update process again Note If the RAID is actively performing any task for example a RAID volume is being built the only option available is Cancel 5 When the firmware update is finished the system reboots Note If the firmware for the root expanders or blades was updated the nTier700 will shutdown Power on the system and wait for the Windows operating system to restart 6 Reconnect to the BlueScale web interface 59 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide Updating Tape Drive Device Drivers A Important A Important 60 The Windows Storage Server operating system requires you to install device drivers before the application software can correctly communicate with tape drives either in a library or standalone connected to the nTier700 Always confirm that you have the most current driver available for any tape drives in the tape libraries yo
22. the BlueScale login screen is available locally One workaround is to power cycle the nTier700 again The other workaround is to log into the nTier700 locally and then disable and enable the network interface card through the Windows interface If you leave the focus of your Web browser on the Blades page for a long period of time a memory leak may occur When this happens the browser and the Windows operating system begin to lag with functions like opening the Start menu taking much longer than normal To recover the memory close your browser session June 2010 Spectra nTier700 Backup and Archive Appliance nTier700 BlueScale Firmware Notes 22 Release Notes 90990019 Important Information This section provides information that is essential for ensuring that your data is accessible at all times and ensuring optimal operation of your Spectra nTier700 Backup and Archive appliance referred to as the nTier700 SUPPORTED BROWSERS The following browsers are supported for accessing the BlueScale web interface for the nTier700 Microsoft s Internet Explorer versions 6 0 and above Mozilla Firefox versions 2 0 and later The first time you attempt to access the nTier BlueScale web interface a warning about the web site s security certificate displays Before you can connect you must address this warning If you are using Mozilla Firefox the method you use to address this warning dep
23. update the BlueScale firmware Read the Spectra nTier700 Backup and Archive Appliance User Guide for detailed information about using the BlueScale web interface Do not use the Enter key on your keyboard when making on screen selections in the BlueScale web interface Various web browsers handle the Enter key differently causing inconsistent behavior in the BlueScale web interface Always use your mouse to make selections and click the buttons in BlueScale screens instead of using your keyboard Use the following steps to connect to the BlueScale web interface 1 Open a web browser on a computer on an active network that has access to the nTier700 The BlueScale web interface supports the following standard web browsers Microsoft Internet Explorer versions 6 0 or later Mozilla FireFox 2 0 or later Release Notes 90990009 Chapter 3 Configuring the nTier700 A Importan 2 Enter the IP address for the Ethernet port you used in the browser address bar using the form https nnn nnn nnn nnn where nnn nnn nnn nnn is the IP address of the Ethernet port you connected to the network t The BlueScale web interface uses a secure Internet connection You must prefix the IP address with https instead of just entering the IP address By default all four Ethernet ports are configured to use DHCP addressing Notes If you connected to the network using Ethernet port 1 the DHCP assigned IP address is dis
24. use a different firmware version use the Update To drop down menu to display all of the available firmware package files at each location A Important Do not install a package that is older than the currently installed version unless you are specifically instructed to do so by Spectra Logic Technical Support 3 Select Start Update A progress page shows the step by step progress of the update Information about the firmware update progress also appears in the Messages page The update may take several minutes to complete 58 Release Notes 90990009 Chapter 8 Maintaining the nTier700 Choose Continue Install 4 If the firmware package includes updates to the firmware for the If Your nTier700 is prepared for the system to reboot The progress page redisplays and the update continues Adaptec RAID controller HBA the blades or the root expanders a Confirmation Needed page similar to the one shown in Figure 23 displays Confirmation Needed The RAID HBA s need to be updated The new HBA firmware will start running after the system restarts The system will automatically restart when this update is complete Please ensure your applications are ready for a system restart Cancel Continue Install Figure 23 Confirmation message to update the HBA The BlueScale firmware prevents the Adaptec RAID controller firmware and or driver from being updated if a RAID is actively performing any
25. 5 access using My Computer er Specify the drive letter for the connection and the folder that you want to connect to pe fe fasci r Example server share D Figure 19 Mapping a drive letter to the CD or DVD drive June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide 2 Type in the name of the remote computer with the CD or DVD drive and the name of the share you just created for example lynnealaptop D in the Folder text box Alternatively you can enter the IP address of the remote computer and the name of the share for example 192 168 7 32 D 3 Select Finish to create the drive letter The remote CD or DVD drive is now available just as if it was physically installed in the nTier700 Install the Software 1 Obtain a licensed copy of the software you plan to install 2 Connect to the nTier700 Windows desktop see Access the Windows Desktop on page 45 3 Use the Add Remove Software option in the Windows Control Panel or navigate to the location of the installation files to install the antivirus software Refer to the Windows Storage Server documentation and the software documentation for detailed installation instructions 52 Release Notes 90990009 Chapter 4 Using the nTier700 CHAPTER 4 USING THE NTIER7OO The following sections update the information in this chapter Displaying the Status of Components The RAID tab on th
26. A Important The update to BlueScale 2 6 0 6 or later from any earlier version of the BlueScale firmware must be performed by Spectra Logic Technical Support personnel see Contacting Spectra Logic on page 4 FIRMWARE PACKAGE HISTORY The following sections list information about the BlueScale firmware packages and how they affect the nTier700 and its components The BlueScale firmware releases are listed in reverse chronological order with the most recent release listed first All package names are followed with the date of release YYYYMMDD A Important Unless otherwise stated the known issues remain active until moved to the resolved issues section Always read the known issues section for each firmware release to make sure you are aware of any potential problems 12 Release Notes 90990019 Firmware Package History BlueScale2 8 0 1 This release implements hardware changes to the nTier700 It also updates the Windows operating system with the patches that were available as of June 14 2010 with the exception of Internet Explorer 8 and the drivers for the internal cards Enhancements and Changes The Spectra nTier700 Backup and Archive Appliance User Guide incorrectly states that Ethernet ports 2 through 4 have a fixed IP addresses as the default The default IP address for all four Ethernet ports is set to DHCP Refer to Spectra nTier700 Backup and Archive Appliance User Guide for information about using a blade ope
27. BlueScale Vision nTier and RXT are trademarks of Spectra Logic Corporation All rights reserved worldwide All other trademarks and registered trademarks are the property of their respective owners Part Number 90990019 Revision F Revision History BlueScale Version dees Date Description Revision 2 3 0 2 B April 2008 Updated formatting Added information about RMM power cord specifications 2 6 0 6 C April 2009 User Guide updates firmware updates known issues 2 6 0 7 D May 2009 Firmware updates add File Migrator install files resolved issues 2 7 1 7 20100107 E February 2010 BlueScale firmware 2 7 1 7 updates and known issues Remove DPM and File Migrator from system disk 2 7 2 5 20100512 F May 2010 Implemented fan speed controls to reduce power consumption and operating noise levels Add 2TB drives 2 8 0 1 20100615 G June 2010 BlueScale firmware 2 8 0 1 updates and known issues Note To make sure you have the release notes for the most current version of the BlueScale firmware check the Spectra Logic Web site at www spectralogic com documents The release notes also include updates to the product documentation Release Notes 90990019 License You have acquired a Spectra product that includes software owned or licensed by Spectra Logic from one or more software licensors Software Suppliers Such software products as well as associated media printed materials and online or e
28. DVD drive to one of the USB ports on the back panel see Figure 7 on page 36 If you use this method skip to Install the Software on page 52 Copy the installation files to a USB flash drive and connect it to a USB port on the nTier700 see Figure 7 on page 36 If you use this method skip to Install the Software on page 52 Copy the files to a location on the network to which the nTier700 is connected and access the files there If you plan to use this method skip to Install the Software on page 52 49 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide Share a CD or DVD drive on a computer connected to a network location that is accessible from the nTier700 If you use this method begin with the instructions in Share a CD or DVD Drive on a Remote Computer Share a CD or DVD Drive on a Remote Computer Use the steps in the following sections if you want to use a CD or DVD drive on a remote computer to install the software The computer must be on an active network that is accessible to the nTier700 Share the Drive Before you can use a CD or DVD drive on another computer you must share the drive to make it accessible from the nTier700 Windows operating system 1 Open Windows Explorer or My Computer on the computer whose drive you plan to use 2 Right click on the drive letter for the CD or DVD drive and select Sharing and Security Fle Edt View Favorites Tools Help
29. M SATA Single Drive capacity native 1 TB or 2 TB Capacity Options native gt Minimum one blade 10 TB Maximum six blades 120 TB RAID RAID level RAID 6 RAID controller write cache 256 MB Write cache memory battery backup Up to 72 hours with fully charged time battery a The native capacity numbers refer to raw disk capacity RAID configuration and system overhead reduce the actual usable space the usable capacity numbers are approximate b In 10 drive increments each increment being equal to one blade up to sixty drives c Each blade contains ten 2 TB SATA drives Release Notes 90990009 Appendix B Specifications Power Cords North American 120 Volt AC Power Cord he criteria for a 120 volt power cord for use in the United States and Canada are as follows Parameter Specification Power cordage Three conductor 14 AWG Power input connectors s NEMA 5 15P or IEC 60320 C14 male TEC 60320 C13 female IEC 60320 C13 j Pa NEMA 5 15P female connector P b male connector Figure 24 120 Volt AC Power Cord for Use in North America Spectra Logic P N 8289 North American 220 Volt AC Power Cord The criteria for a 220 volt AC power cord for the nTier700 are as follows Parameter Specification Power cordage SJT type three conductor 14 AWG minimum Power input connectors Male connector must be of the proper type rating and safety approval
30. Storage Server 2003 R2 operating system You can find information about this operating system on the Microsoft web site at www microsoft com windowsserver2003 The nTier700 uses the Microsoft Distributed File System DFS a feature of Windows Storage Server 2003 as its replication engine You can find information about DFS on the Microsoft web site at www microsoft com windowsserver2003 technologies storage dfs default mspx Microsoft Data Protection Manager DPM is a software option that can be installed and run on the nTier700 You can find information about Microsoft Data Protection Manager DPM on the Microsoft web site at www microsoft com dpm Note DPM is no longer available for purchase with the nTier700 It is supported as legacy software only Intel Remote Management Module 2 The integrated Intel Remote Management Module 2 Intel RMM2 provides remote power management so that you can power cycle the nTier700 from a remote host You can obtain the Intel Remote Management Module 2 User Guide from the Intel web site at www intel com support motherboards server sb cs 025399 htm QLogic Fibre Channel Host Bus Adapter To configure the option QLogic Fibre Channel Host Bus Adapter use the QLogic SANsurfer Application for Windows Search the QLogic web site for additional information about obtaining and using SANsurfer Spectra nTier File Migrator Note Spectra nTier File Migrator is no longer available for purchase wit
31. and lose access to shared folders configure the system to restart the Server service automatically 15 June 2010 Spectra nTier700 Backup and Archive Appliance nTier700 BlueScale Firmware BlueScale2 6 0 7 This release improves the overall reliability of the nTier700 Resolved Issues The File Migrator installation files have been added to system disk on the the 64 bit Windows version of the nTier700 Note As of BlueScale 2 7 1 7 File Migrator is no longer included with the nTier700 Known Issue Problem Workaround When RAIDs are rebuilding the Bluescale progress screen does not update to reflect the actual progress even when the process is nearly complete Note This issue is resolved in BlueScale 2 7 1 7 If you need to determine the status of the RAID rebuild do one of the following N 3 4 Monitor the BlueScale messages The rebuild is complete when you see a message similar to this Raid lt raid name gt in Enclosure lt Enclosure gt Chassis lt Chassis gt Hba lt Hba gt Expander lt Expander gt changed state from lt previous state gt to OK Use the Windows command line to determine the status Connect to the Windows desktop Select Start Accessories Command Prompt to open a command prompt window Type the following command sntiercurrent adaptec arcconf exe getstatus lt ctrl gt where lt ctr1 gt is the
32. are using to access the BlueScale web interface and reconnect to the nTier700 Refresh the BlueScale web interface by pressing function key 5 F5 on your keyboard File Migrator The nTier File Migrator installation file is not currently stored on the nTier700 integrated application server system disk Notes This issue is resolved in BlueScale 2 6 07 As of BlueScale 2 7 1 7 File Migrator is no longer included with the nTier700 Contact SpectraGuard Technical Support for assistance see Contacting Spectra Logic on page 4 File Migrator The License Administration Utility and Activating without Internet Access process described in the nTier File Migrator User Guide does not work Note As of BlueScale 2 7 1 7 File Migrator is no longer included with the nTier700 Connect the nTier appliance to a network that has internet connectivity and select Internet as the activation option If you do not have web access contact Spectra Logic Technical Support for assistance see Contacting Spectra Logic on page 4 BlueScale 2 3 0 2 20080421 This is the first general availability firmware release for the Spectra nTier700 Known Issues Problem Workaround If you are updating the firmware for the blades or root expanders from a previous version the firmware update fails if there is I O to the drives during the update If you need to update the nTier700 firmware for the blades or root expan
33. because the RAID was building rebuilding The BlueScale firmware prevents updating the Adaptec RAID controller firmware and or driver if a task is currently active on the RAID 14 Release Notes 90990019 Firmware Package History BlueScale services are now more robust when using different types of network configurations When RAIDs are rebuilding the Bluescale progress screen now correctly updates as the rebuild progresses Error reporting by the BlueScale web interface has been improved You can now export the System log maintained by File Migrator The system log records all operations including reads writes seeks moves and transfer rates Refer to the Spectra nTier File Migrator Installation Guide for information about exporting system logs Note Spectra nTier File Migrator software is no longer available for purchase with the nTier700 The information in this section is provided for legacy support only Known Issues Problem Workaround The Driver Install Update wizard in Windows Device Manager does not correctly install tape drive device drivers on the nTier700 The device drivers for IBM LTO 4 tape drives included in the BlueScale 2 7 1 7 firmware package does not support half height IBM LTO 4 tape drives When sending ASL files generated by AutoSupport the send log operation fails if the E mail From field in the AutoSupport Mail Recipients configuration contains an
34. c cee eee ees 40 Access the Windows Desktop 45 Install Antivirus Software 6 iss Nee A EA Ae oe Oak wane hare ewe ann 49 Install Additional Application Software 49 CHAPTER 4 USING THE NTIER OO 0c cece ccc cc cnet eee eee ee eeeenenes 53 Displaying the Status of Components 000 000048 53 Using the Blade Operator Panel ssc cio EE ce e 53 CHAPTER 8 MAINTAINING THE NTIERZOO 00s cece e cere cent cece eee eens 54 Moving or Shipping the nTier700 ien d owe Rowe ie dE 54 Updating Fetten 2 a cas eka E E Eer Ge 54 Updating Tape Drive Device Drivers 60 APPENDIX A SERVICE AND SUPPORT wes Ae Ed EES Ed wee 63 Before Contacting Spectra Logic Technical Support 63 Opening a Support Ticket EE 63 IN EE 64 APPENDIX B SPECIFICATIONS Ree BEE EELER E NEE SSES E 64 RAID Storage HEIEREN EA 64 Power Cords EE 65 APPENDIX D TUNING GIGABIT ETHERNET NETWORK PERFORMANCE 0005 66 Enable Jumbo Frames for 10 GigE Network Interface Cards 66 Teaming EE EE 69 6 Release Notes 90990019 Introduction These release notes give you the latest information available about the BlueScale firmware for the Spectra nTier700 Backup and Archive Appliance referred to as the nTier700 They provide updates to the Spectra nTier700 Backup and Archive Appliance User Guide Notes To make sure you have the most current version of the BlueScale firmware release notes and the Spectra nTier700 Back
35. ders stop all I O to the drives and then stop BlueScale before beginning the update Occasionally the operator panel Drive Status tab does not indicate when a drive is in a failed state Note This issue is resolved in BlueScale2 7 2 5 Use the BlueScale web interface to determine the status of the component in question When DPM is installed the names of the SOL services it installs are not listed correctly on the Applications page Note As of BlueScale 2 7 1 7 DPM is no longer included with the nTier700 Access the Windows desktop and run services msc to verify that the SQL services are running Changing the cables connected to Ethernet ports 1 and 2 on the nTier700 back panel cause the system to hang Do not unplug plug cables to Ethernet ports 1 and 2 while the nTier700 is powered on 18 Release Notes 90990019 Firmware Package History Problem Workaround The nTier700 root expanders are not hot swappable If a root expander is removed while the nTier700 is powered on The nTier700 status information is no longer available through the BlueScale web interface and the blade operator panels s The AutoSupport feature does not function correctly You cannot restart the nTier700 through Windows until the root expander is re installed Power down the nTier700 before removing a root expander When installing the nTier700 make sure that it can access a prop
36. drive bay to install it in see Figure 3 on page 33 Release Notes 90990009 Chapter 2 Installing the nTier700 7 Release the latch on the drive sled by pushing the locking tab to the left then pulling the latch slightly toward the top of the drive to open it see Figure 5 and Figure 6 Note You only need to pull up on the latch enough to release it Figure 5 Release the drive sled latch 8 Position the drive sled over a drive slot in the blade with the latch toward the center of the blade and the edges aligned with the guides in the drive slot A Cauti When handling the drives grasp only the outer edges Squeezing the top cover of aUtION the drive could warp the lid causing the drive to fail Figure 6 Align the drive sled with the drive slot 9 Slide the drive sled into the drive slot and press down firmly on the latch until an audible click indicates that the drive sled is seated If the drive sled latch does not automatically latch when you seat the drive press down firmly on the latch until you hear the click 10 Repeat Step 5 through Step 9 to install the remaining drives in the blade 35 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide 11 Using the blade handle slide the blade completely into the nTier700 enclosure until it is firmly seated 12 Repeat Step 3 through Step 10 to install the drives in all of the remaining blades
37. ds are inserted into individual slots in the blade as shown in Figure 3 When viewed from the front of the nTier700 the odd numbered slots 1 3 5 7 9 are located on the left side of the blade the even numbered slots 2 4 6 8 10 are located on the right side This numbering scheme is used to identify the drives on the Drive Status screen of the operator panel and in the BlueScale web interface Latches between the two rows of drives secure the drives in the blades Each latch has a label on it that points to the drive that is attached to the latch When unlocked the latch extracts the drive from the internal connector so the drive sled can be removed Drive 1 Drive 3 Drive 5 Drive 7 Drive 9 Latch 1 Latch 2 Latch3 Latch4 Latch5 Latch6 Latch7 Latch8 Latch9 Latch 10 Drive 2 Drive 4 Drive 6 Drive 8 Drive 10 Figure 3 Identifying the drive numbers and latches in a blade 33 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide A Caution 34 The drives for each blade are shipped together as a set The drives in each set are labeled from 1 to 10 corresponding the blade slots they occupied when the RAID 6 volume was originally built Spectra Logic strongly recommends installing the drives into the blade slot corresponding to the number on the drive Refer to Figure 3 to determine the slot numbers Note Although the system dynamically d
38. e for example IBMTape x64_6204 zip f Save the zip file containing the drivers to a known location on the nTier700 system drive Extract unzip the file into the following folder C Program Files x86 SpectraLogic drivers This creates a new folder whose name includes the latest driver version number For example C Program Files x86 SpectraLogic drivers IBMTape x64_6204 25 June 2010 Spectra nTier700 Backup and Archive Appliance Important Information Remove Current Drivers or Devices If you previously installed device drivers for your tape drives using the wizard in Windows Device Manager use the following steps to remove the drivers Otherwise skip to Install the Updated Device Driver 1 Connect to the Windows Desktop on the nTier700 if you are not already connected 2 Using Windows Explorer navigate to the folder containing the extracted drivers files For example C Program Files x86 SpectraLogic drivers IBMTape x64_6204 3 Double click the uninst exe to run the driver uninstall utility 4 Open the Device Manager and uninstall any of the following devices if present For this device Uninstall Tape Drives Any IBM tape drives System Devices Changer Bus Enumerator and Tape Bus Enumerator Medium Changers Spectra Logic Medium Changer driver Other Devices Any tape drives 5 Reboot the nTier700 Install the Updated Device Driver Note If th
39. e Overview page now includes a Silence HBA Alarm button to let a remote operator silence the audible alarm that sounds when a RAID is experiencing problems Overview Silence HBA Alarm Figure 20 The Silence HBA Alarm button on the RAID tab of the Overview page Using the Blade Operator Panel Note When a blade is overheating the over temperature indication is only shown on the Enclosure status screen on the affected blade If the Enclosure status screen on a blade indicates an over temperature condition check the BlueScale Overview screen to determine which component is affected June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide CHAPTER 8 MAINTAINING THE NTIER7ZOO The following sections update the information in this chapter Task Described beginning on Moving or Shipping the nTier700 this page Updating Firmware this page Updating Tape Drive Device Drivers page 60 Moving or Shipping the nTier700 A Important Before moving or shipping the nTier700 remove all of the data drives from the chassis and carefully pack them in their original shipping box to prevent damage to the drives Reverse the instructions in Install the Data Drives in the Blades on page 32 to remove the drives and repackage them Updating Firmware 54 Some problems with the nTier700 may be fixed by updating firmware packages Spectra Logic provides c
40. e Windows Add New Hardware Wizard starts ignore it The installation script for the device driver automatically manages the wizard 1 Open a Command Prompt window and change to the folder containing the extracted drivers file 2 Using the command prompt run the command to install the tape drive device driver Note If the driver is unsigned choose Continue Anyway when prompted Run the following command If you are using install_exclusive exe Tivoli Storage Manager Note The exclusive driver performs automatic SCSI Reserve and Release commands upon open and close of the tape drive device Additionally the driver enforces a single handle to the device on the backup server install_nonexclusive exe Microsoft Data Protection Manager DPM Removable Storage Manager RSM or any other software that does not require the exclusive driver 26 Release Notes 90990019 Working with the Hardware Components 3 If the library uses one of the tape drives to provide the robotic control path through ADI you may need to reinstall the Media Changer driver using the Windows Add Hardware wizard The Spectra Logic device driver is located on the nTier700 system disk at C Program Files x86 SpectraLogic drivers Spectra T Series Library Driver SpectraMC inf Note A medium changer driver is unnecessary in most configurations The general practice is for the software to control the library dir
41. ectly so there is no need for a robotics driver at the OS level Three known exceptions are for Windows RSM Removable Storage Manager DPM Data Protection Manager and File Migrator or XenData If you have one of these right click on the Unknown Medium Changer and choose Update Driver Use the Windows Add Hardware wizard to install the driver WORKING WITH THE HARDWARE COMPONENTS A Caution A Caution Extending blades After powering off a drive that needs replacing pull the blade containing the drive out from the chassis gently to prevent possible vibration issues with the other drives which are still powered on and running Moving drives between blades or units The drives in each blade are configured as a single RAID set Spectra Logic strongly recommends against moving drives from one blade to another or from one Spectra nTier product to another Contact SpectraGuard Technical Support if you want to move drives see Contacting Spectra Logic on page 4 Moving drives from one blade to another or from one nTier to another can potentially result in lost data Expanding capacity Any upgrade to add one or more blades to the originally purchased configuration must be performed by Spectra Logic Technical Support see Contacting Spectra Logic on page 4 Removing a blade The blades in the nTier700 are not hot swappable or hot pluggable Contact Spectra Logic Technical Support see Contacting Spectra Logic on page 4
42. ends on the version of Firefox See Access the BlueScale Web Interface on page 40 for detailed instructions A Important Do not use the Enter key on your keyboard when making selections or entering information in any of the text fields in the BlueScale web interface Various web browsers handle the Enter key differently causing inconsistent behavior in the BlueScale web interface Always use your mouse to make selections and click the buttons in BlueScale screens instead of using your keyboard IP ADDRESSING The nTier700 requires a valid IP address for Ethernet port 1 before you can connect to the BlueScale web interface for the first time By default the nTier700 uses DHCP to obtain an IP address When installing an nTier700 make sure that it can access a properly configured DHCP DNS server If a DHCP DNS server is unavailable use the operator panel on any blade to configure Ethernet port 1 to use static fixed addressing with a known good IP address on an available network Refer to the Spectra nTier700 Backup and Archive Appliance User Guide for instructions 23 Important Information WINDOWS OPERATING SYSTEM A Important Performing a Windows Update for the Windows Storage Server 2003 operating system presents versions of the hardware drivers that are different from what has been tested and released for the nTier700 Do not download and install drivers from Microsoft If the nTier700 requires an updated driver the a
43. er Note If you plan to use the optional data replication feature of Windows Storage Server make sure your antivirus software is compatible with the DFS Replication service Contact your antivirus software vendor to check for compatibility Refer to the Spectra nTier700 Backup and Archive Appliance User Guide for additional information 1 Obtain a licensed copy of the antivirus software you plan to use 2 Use one of the methods described in Make the Installation Files Accessible to Windows to make the antivirus software installations files accessible to the Windows operating system 3 Install the software as described in Install the Software on page 52 Install Additional Application Software If desired you can install additional Windows software applications including Symantec Backup Exec on your nTier700 You use the Windows operating system to install application software on the nTier700 For detailed information about installing software refer to the Windows Storage Server documentation see Microsoft Windows Operating System and Software on page 14 Note Spectra nTier File Migrator software and Microsoft Data Protection Manager DPM are no longer available for purchase with the nTier700 Make the Installation Files Accessible to Windows Use one of the following methods to make the installation files accessible to the Windows operating system on the nTier700 and then install the software Connect a USB CD or
44. erly configured DHCP DNS server Or enter a known good IP address if you are using a static IP address Otherwise Remote Desktop may not work If it doesn t attach a monitor keyboard and mouse to the nTier700 so you can review the event log Look for the following error which corresponds to the Remote Desktop connection attempt Event Type Error Event Source TermDD Event ID 50 Description The RDP protocol component DATA ENCRYPTION detected an error in the protocol stream and has disconnected the client If you see this error follow the directions found in Microsoft s KnowledgeBase article KB323497 http support microsoft com kb 323497 to repair the problem At the end of a package update you may not be automatically redirected to the BlueScale Web interface login page If the upgrade seems to have stalled after rebooting manually connect to the login page If one or more drives assigned to a logical volume have failed or are missing there is no information about the drives on Logical Volumes page of the BlueScale web interface Check the Drives tab on the blade s operator panel or the Overview screen on the web interface to identify the missing drives 19 June 2010 Spectra nTier700 Backup and Archive Appliance nTier700 BlueScale Firmware Problem Workaround If Microsoft System Center Data Protection Manager DPM 2007 writes to tape do not succeed check the
45. ers for the tape drives after you install the unit Then use the following procedure to install the correct device drivers 1 Open a command prompt window Start Accessories Command Prompt 2 Type the following command to switch to the directory where the LTO tape device drivers are located cd C Program Files x86 SpectraLogic drivers IBM LTO Tape Drives 6 1 7 8 Note The number included in the IBM LTO Tapes 6 1 7 8 sub directory name may not be same as in this step for instance IBM LTO Tapes 6 1 7 9 instead of IBM LTO Tapes 6 1 7 8 3 Type install if you are not using Microsoft Data Protection Manager DPM or Microsoft Removable Storage Manager RSM or Type install n if you are using DPM or RSM Release Notes 90990019 Firmware Package History Problem Workaround When entering information through the BlueScale web interface using the keyboard Enter key may not work as expected Use the buttons in the interface instead of the keyboard For example after entering the folder information click the OK button on the user interface instead of pressing the Enter key to create the folder After power cycling the nTier700 you may experience a problem connecting to the BlueScale Web interface through Ethernet port 1 even though the unit is functioning normally that is the IP information for Ethernet port 1 is correct and unchanged the BlueScale service is running and
46. etects the locations of the drives and can reconfigure the RAID to reflect the current drive positions installing the drives in the same positions as they were when the RAID was originally built provides enhanced disaster recovery Use the following instructions to install the drives in a blade 1 Put on the provided anti static wristband and attach it to an unpainted metallic surface Any damage to the nTier700 caused by failure to protect it from electrostatic discharge ESD voids the warranty To protect the nTier700 and its drives from damage Connect the AC power cords to the power supplies but DO NOT turn on the power see Connect the Power Cords on page 31 Wear the provided anti static wristband properly grounded throughout the procedure Leave the drives in their anti static bags until you are ready to install them Do not place un bagged drives on any metal surfaces Donot power on the nTier700 until all of the drives are installed in every blade 2 Unlock the blades as described see Unlock the Blades on page 32 3 Grasp the blade handle and carefully slide the blade out until all of the drive slots are accessible 4 Open the first box of drives and remove the top foam packaging to reveal the drives inside s Es 74 i Figure 4 Drives for a single blade 5 Take one drive from the box and remove it from its anti static bag 6 Look at the number on the drive to determine which
47. g steps to remove the drivers Otherwise skip to Install the Updated Device Driver 1 2 3 Connect to the Windows Desktop on the nTier700 if you are not already connected Using Windows Explorer navigate to the folder containing the extracted drivers files Double click the uninst exe to run the driver uninstall utility Open the Device Manager and uninstall any of the following devices if present Uninstall Tape Drives Any IBM tape drives System Devices Changer Bus Enumerator and Tape Bus Enumerator Medium Changers Spectra Logic Medium Changer driver Other Devices Any tape drives 5 Restart the nTier700 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide Install the Updated Device Driver Note If the Windows Add New Hardware Wizard starts ignore it The installation script for the device driver automatically manages the wizard 1 Open a Command Prompt window and change to the folder containing the extracted drivers file 2 Using the command prompt run the command to install the tape drive device driver Note If the driver is unsigned choose Continue Anyway when prompted Run the following command If you are using install _exclusive exe Tivoli Storage Manager Note The exclusive driver performs automatic SCSI Reserve and Release commands upon open and close of the tape drive device Additionally
48. h the nTier700 It is supported as legacy software only Spectra nTier File Migrator is a software option that can be installed and run on the nTier700 The following publication related to the Spectra nTier Migrator software are available from the Spectra Logic web site at www spectralogic com documents The Spectra nTier File Migrator User Guide provides information on how to install configure use maintain and troubleshoot the nTier File Migrator software Release Notes 90990019 User Feedback USER FEEDBACK Please give us suggestions for and opinions on our products and their documentation by calling us at 800 833 1132 or sending e mail to feedback spectralogic com REGISTER YOUR NEW NIR ZOO Register your nTier700 quickly and easily on the Spectra Logic web site by visiting www spectralogic com register TYPOGRAPHICAL CONVENTIONS These release notes use the following conventions to highlight important information Note Read notes for additional information or suggestions about the current topic A Important Read text marked by the Important icon for information that will help you complete a procedure or avoid extra steps A Cauti Read text marked by the Caution icon for information you must know to avoid aution damaging the library the tape drives or losing data Read text marked by the Warning icon for information you must know to avoid A Warning sy y g X personal injury
49. he downloads page on the Spectra Logic web site Archived Packages The c Program Files x86 SpectraLogic nTier Packages folder on the system boot drive After the nTier700 firmware is updated using a new package the package is moved to this folder and listed under Archived Packages Package Update messages Current Package You are currently running version 2 6 0 7 amp Update Update to 2 7 1 7 20100107 D Start Update Drives Remote 2 7 1 7 20100107 Package 25 06 20081223 Scan this web page for remote packages fp Jheru spectralogic com nTier download Save Figure 22 The Package Update page with available firmware package files listed 57 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide 2 Select the firmware package you want to use The selected package displays in the Update To field The most current available firmware package found during the scan displays in the Update to field In Figure 22 the most current version is on the nTier firmware downloads page on the Spectra Logic web site If you want to install the firmware from a different remote package server enter a valid URL in the Scan this web page for remote packages text field and click Save The nTier700 scans the specified web page for available firmware packages Note The default package server is the nTier firmware downloads page on the Spectra Logic web site If you want to
50. ier700 Intelligent Secondary Storage Appliance User Guide The title will be changed the next time the user guide is updated Ss Always make sure that you have the latest version of the documentation for the nTier700 by checking the Spectra Logic web site at www spectralogic com documents Task Described beginning on Chapter 1 Overview this page Chapter 2 Installing the nTier700 page 30 Chapter 3 Configuring the nTier700 page 40 Chapter 8 Maintaining the nTier700 page 54 Appendix A Service and Support page 63 Appendix B Specifications page 64 Appendix D Tuning Gigabit Ethernet Network page 66 Performance CHAPTER 1 OVERVIEW The following sections update the information in this chapter Features RAID protected data disks The nTier700 includes up to six sets of high performance disk drives mounted in removable enclosures called blades For security the blades can be locked to prevent unauthorized removal A minimum of one blade must be installed in the nTier700 Each blade contains ten 1 Terabyte TB or 2 TB disk drives The drives in each blade are preconfigured as a single NTFS formatted RAID 6 NAS volume 29 Updates to the User Guide CHAPTER 2 INSTALLING THE NTIER7ZOO A Importan The following sections update the information in this chapter Task Described beginning on Install in a Restricted Access Location this page Connect the Power Co
51. igure to display the Intel driver configuration dialog box 8 On the Teaming tab select Team with other adapters 9 Select New Team and enter a name for the new team 10 Select the NICs you want to include in the team You can choose the two standard GigE NICs included in the nTier700 If you have any optional Gigabit Ethernet NICs installed you can also include them in the team 69 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide 11 Based on the requirements of your switch select the team type from the list Team Type Description Adapter Fault Provides for one active connection with the remaining connections in a standby Tolerance state Adaptive Load The transmitted data is balanced across the team with one port acting as the Balance receiver Static Link All ports act together presenting one MAC for throughput performance Aggregation SLA increase Switch must be configured for SLA before the team is created Note Most contemporary switches support SLA IEEE 802 3ad All ports act together presenting one MAC for throughput performance Dynamic Link increase Switch must be configured with 802 3ad support Aggregation 12 Select OK to save your changes and close the configuration dialog box 13 Close the Local Area Connection Properties dialog box 70 Release Notes 90990009
52. in as far as it will go Chassis management module Latch a Figure 2 Manually unlocking the nTier700 blades 3 With the screwdriver still in place pull outward on the chassis management module until you feel it disengage from its internal connector A Cauti Only slide the chassis management module out about 2 inches 5 cm Do not aurion remove it from chassis Note You may need to push down slightly on the screwdriver to lift the latch The internal latch shown in Figure 2 is not visible until you pull the chassis management module out of the chassis 4 All of the blades are now unlocked 5 Remove the screwdriver from the chassis management module 6 Leave the chassis management module extended 32 Release Notes 90990009 Chapter 2 Installing the nTier700 A Warning A Caution Install the Data Drives Do not pull more than one blade out of the chassis at a time Extending multiple blades may cause the nTier700 to tip forward Warnung Ziehen Sie nicht mehr als einen Einschub zu gleicher Zeit aus dem Geh use Das gleichzeitige Ziehen mehrerer Einsch be kann dazu f hren dass das nTier700 nach vorne kippt Each box of drives is preconfigured as a RAID 6 for a single blade Mixing the drives from one box with the drives from another box may destroy the RAID volume Each of the nTier700 s data drives is mounted on a drive sled for easy installation The drive sle
53. lectronic documentation SOFTWARE are protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties If you do not agree to this end user license agreement EULA do not use the Spectra product instead promptly contact Spectra Logic for instructions on return of the Spectra product for a refund Any use of the Software including but not limited to use on the Spectra product will constitute your agreement to this EULA or ratification of any previous consent Grant of License The Software is licensed on a non exclusive basis not sold This EULA grants you the following rights to the Software You may use the Software only on the Spectra product Not Fault Tolerant The Software is not fault tolerant Spectra Logic has independently determined how to use the Software in the Spectra product and suppliers have relied upon Spectra Logic to conduct sufficient testing to determine that the Software is suitable for such use No Warranties for the SOFTWARE The Software is provided AS IS and with all faults The entire risk as to satisfactory quality performance accuracy and effort including lack of negligence is with you Also there is no warranty against interference with your enjoyment of the Software or against infringement If you have received any warranties regarding the SOFTWARE those warranties do not originate from and are not binding on Software supp
54. liers Note on Java Support The Software may contain support for programs written in Java Java technology is not fault tolerant and is not designed manufactured or intended for use of resale as online control equipment in hazardous environments requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communications systems air traffic control direct life support machines or weapons systems in which the failure of Java technology could lead directly to death personal injury or severe physical or environmental damage No Liability for Certain Damages Except as prohibited by law Software suppliers shall have no liability for any indirect special consequential or incidental damages arising from or in connection with the use or performance of the Software This limitation shall apply even if any remedy fails of its essential purpose In no event shall Software suppliers individually be liable for any amount in excess of U S two hundred fifty dollars U S 250 00 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation Software Transfer Allowed with Restrictions You may permanently transfer rights under this EULA only as part of a permanent sale or transfer of the Spectra product and
55. logic com warranty service for information about the warranty and service options for your Spectra nTier700 Before Contacting Spectra Logic Technical Support If you have a problem with your nTier700 use the information in this section to obtain help with resolving the problem If the problem persists open a support ticket System Messages If you are encountering problems review any System Messages that have been posted and take any action described in the message s Product Support For additional troubleshooting information check the Spectra Logic Product Support page at www spectralogic com support and the Knowledge Base and FAQ page at www spectralogic com knowledgebase Opening a Support Ticket You can use AutoSupport to open a ticket if you have AutoSupport configured Refer to the Spectra nTier700 Backup and Archive Appliance User Guide for detailed information about configuring and using AutoSupport to open a support ticket If you need to open a ticket using telephone email or the Spectra Logic web site use the following instructions 1 Note the problem including what happened just before the failure occurred 2 Gather the following information Your Spectra Logic customer number Company name contact name phone number and email address nTier700 serial number Type of host system being used Type and version of operating system being used Type and version of application software installed
56. ng the same User name and Password as you use to log into the nTier700 BlueScale web interface When sending a manual AutoSupport Log ASL a message displays stating that Log set sent successfully However inside the New Log Set box it states Cannot send log set Description is required Ignore the message in the New Log Set window The ASL was sent successfully After the ASL is sent the New Log Set screen clears the Description field in preparation for sending the next ASL The RMM module creates four virtual CD ROM drives each of which is listed as a separate drive letter listed under My Computer BlueScale 2 7 1 7 Refer to Spectra KB Article 667 for information about disable these virtual drives so that they are no longer listed under My Computer This release improves the overall reliability of the nTier700 Enhancements and Changes Microsoft Data Protection Manager DPM and Spectra nTier File Manager are no longer available for purchase with the nTier700 The RAID tab on the BlueScale web interface now includes a Silence HBA Alarm button to let a remote operator silence the audible HBA alarm that sounds when a RAID is experiencing problems Resolved Issues The BlueScale firmware prevents updating the Adaptec RAID controller firmware and or driver if a RAID is either building or rebuilding A system message is posted indicating that the RAID controller firmware was not updated
57. nt with the web browser you are using vd There is a problem with this website s security certificate y data you We recommend that you close this webpage and do not continue to this website si More information Figure 9 The web site security certificate warning shown in Internet Explorer 7 Select Continue to this website to display the BlueScale Login page Figure 12 on page 43 When using Firefox 3 x Figure 10 shows an example of the warning about the web site s security certificate from Firefox 3 0 Secure Connection Failed 63 172 79 10 uses an invalid security certificate The certificate is only vad for Spectra Logic nTier Error code ssi_error_bad_cert_domain This could be a problem with the server s configuration or it could be someone trying to impersonate the server a If you have connected to this server successfully in the past the error may be temporary and you can try again later Figure 10 Invalid Spectra Logic nTier security certificate Use the following steps to add an exception to the Firefox browser for the nTier700 web server a In the Secure Connection Failed warning box select Or you can add an exception then select Add Exception 42 Release Notes 90990009 Chapter 3 Configuring the nTier700 b In the Add Security Exception dialog box select Get Certificate Add Security Exception E xj You are about to override how Firefox identifies this ste A Legi
58. number of the RAID controller on which the RAID was being rebuilt either 1 or 2 Repeat Step 2 until the status returned is None 16 Release Notes 90990019 Firmware Package History BlueScale2 6 0 6 This firmware release improves overall reliability of the nTier700 Resolved Issues Disconnecting and reconnecting the cables to the Ethernet ports on the nTier700 back panel no longer causes the system to hang Known Issues Problem Workaround Update from BlueScale 2 2 or 2 3 to 2 6 0 6 fails unless specific procedures are carefully followed This update must be performed by Spectra Logic Technical Support personnel see Contacting Spectra Logic on page 4 After disabling a NIC through the BlueScale web interface the operator panel no longer operates correctly Do not disable NICs If you are updating the firmware for the root expanders from a previous version the firmware update fails if there is I O to the drives during the update Before you update the nTier700 firmware for the root expanders stop all I O to the drives then stop BlueScale The expander firmware is updated as part of the BlueScale 2 2 or 2 3 to BlueScale 2 6 0 6 update procedure performed by Spectra Logic Technical Support Occasionally you may not be able to navigate to the BlueScale Network screen when the optional 10 GigE NIC is installed 1 Access the Windows desktop 2 Configure the IP addre
59. omplete support for the most currently shipped releases of firmware packages Customers using previously released firmware packages are asked to upgrade to the current release as soon as possible Note Until further notice firmware updates for the nTier700 are currently managed on an individual basis by Spectra Logic Technical Support Contact Spectra Logic Technical Support for assistance see Contacting Spectra Logic on page 4 Check the Current Firmware Version Use the following steps to determine the current firmware version your nTier700 is using You can then compare it with the most current version available on the Spectra Logic web site 1 Log into the nTier700 BlueScale web interface see Access the BlueScale Web Interface on page 40 Release Notes 90990009 Chapter 8 Maintaining the nTier700 2 Select About to display information about the version of the firmware package currently installed on the nTier700 circled in Figure 21 Overview y BlueScale v2 6 0 7 Click a tab above to see corresponding details Tut mner vy Figure 21 The current BlueScale version on the About menu Determine Whether an Update is Available If the version you have is older than the most current version described in the current version of the Spectra nTier700 Backup and Archive Appliance Release Notes and Documentation Updates contact Spectra Logic Technical Support to obtain an update see Contacting Spectra
60. on the nTier700 3 Contact Spectra Logic Technical Support see Contacting Spectra Logic on page 4 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide Returns A Caution APPENDIX B Your Spectra Logic Technical Support representative may ask you to return a problem component to Spectra Logic for servicing and failure analysis After you complete a replacement procedure return the defective part using ALL the packaging that the replacement part arrived in including any anti static bags or foam inserts Severe damage can occur if the component is not packaged correctly You may be invoiced if it is damaged due to improper or insufficient packaging Use the return label and instructions that were included with the replacement part when preparing to ship the component you are returning If you cannot locate these contact Spectra Logic for another copy see Contacting Spectra Logic on page 4 The return label and RMA printed on it are used to associate the returned component with your account To avoid being invoiced for failure to return the component do not ship the component back to Spectra Logic without the RMA return label SPECIFICATIONS This section updates Appendix B Specifications RAID Storage Specifications 64 The following table shows the RAID storage specifications for the nTier700 Parameter Specification Drive Type 7200 RP
61. played on the operator panel on each blade If your network does not use a DHCP server use the operator panel on any of the blades to configure a fixed IP address for Ethernet port 1 as described in the Spectra nTier700 Backup and Archive Appliance User Guide Connect Ethernet port 1 to the network and use it to connect to the BlueScale web interface for the first time 3 Resolve the warning about the web site s security certificate The warning displays because the nTier700 does not have a valid security certificate Notes This warning only appears if you have not resolved the security certificate warning as described in this step If you choose to skip this step you will receive the warning about the security certificate each time you access the BlueScale web interface As new browser versions are released the process for resolving the security certificate warning may be different from what is described here The absence of the certificate does not affect functionality If you want to eliminate this warning purchase your own security certificate from www verisign com www instantssl com or another SSL certificate vendor and install on the nTier700 server June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide When using Internet Explorer or Firefox 2 x Figure 9 shows an example of the security certificate warning from Internet Explorer 7 The format of the warning may be differe
62. ppropriate driver will be provided by Spectra Logic Bootup during a RAID rebuild It can take up to 15 minutes for Microsoft Windows Server 2003 to boot up when the nTier700 is rebuilding a RAID array UPDATING TAPE DRIVE DEVICE DRIVERS A Importan t The Windows Storage Server operating system requires you to install device drivers before the application software can correctly communicate with tape drives either in a library or standalone connected to the nTier700 Always confirm that you have the most current driver available for any tape drives in the tape libraries you have connected to the nTier700 A Important Do not use the Hardware Update Wizard in Windows Device Manager to install 24 device drivers for tape drives or other devices The wizard does not install the drivers correctly on the nTier700 If you previously installed device drivers using the wizard you must remove the drivers and then reinstall the drivers Use the instructions in the following sections to remove the drivers and then reinstall them Notes The following instructions are for updating the device drivers for IBM LTO tape drives The instructions for other types of tape drive may differ slightly For libraries that use one of the tape drives to provide the robotic control path through ADI you may also need to install the Media Changer driver Obtain the Updated Device Driver Use the following steps to update the drivers for tape drive
63. ra Logic To obtain general information Spectra Logic Web Site www spectralogic com United States Headquarters Spectra Logic Corporation 6285 Lookout Road Boulder CO 80301 USA Phone 1 800 833 1132 or 1 303 449 6400 International 1 303 449 6400 Fax 1 303 939 8844 European Office Spectra Logic Europe Ltd Magdalen Centre Robert Robinson Avenue Oxford Science Park OXFORD UK OX4 4GA United Kingdom Phone 44 0 870 112 2150 Fax 44 0 870 112 2175 Spectra Logic Technical Support Web Site www spectralogic com support Knowledge Base www spectralogic com knowledgebase United States and Canada Phone Toll free US and Canada 1 800 227 4637 International 1 303 449 0160 Email support spectralogic com Europe Middle East Africa Phone 44 0 870 112 2185 Email support spectralogic com Deutsch sprechende Kunden Phone 49 0 6028 9796 507 Email spectralogic stortrec de Mexico Central and South America Asia Australia and New Zealand Phone 1 303 449 0160 Email support spectralogic com Spectra Logic Sales Web Site www spectralogic com shop United States and Canada Phone 1 800 833 1132 or 1 303 449 6400 Fax 1 303 939 8844 Email sales spectralogic com Europe Phone 44 0 870 112 2150 Fax 44 0 870 112 2175 Email eurosales spectralogic com To obtain documentation Spectra Logic Web Site www spectralogic com documents Release Notes
64. rator panel to determine the DHCP assigned address for Ethernet port 1 and if necessary configure a fixed IP address BlueScale 2 7 2 5 This release improves the operation of the nTier700 Enhancements The nTier700 now supports using 2 TB data drives the 500 GB drives are no longer available for purchase The operating speed of the fans in the chassis is now regulated by the temperature inside the chassis Depending on the temperature the fans can operate at lower speeds reducing power consumption and the overall noise from the system Resolved Issues The operator panel Drive Status tab now indicates when a drive in the blade is in a failed state 13 June 2010 Spectra nTier700 Backup and Archive Appliance nTier700 BlueScale Firmware Known Issues Problem Workaround When accessing the nTier500 through the BlueScale web interface you may be prompted to install an ActiveX control when you select Remote Desktop to connect to the Windows Desktop If the installation of the ActiveX control fails the connection cannot be established Access the Windows Desktop using the Remote Desktop Connections application from a Windows based computer on the same network as the nTier700 1 From your computer select Start Programs Accessories Remote Desktop to display the Remote Desktop Connection screen 2 Enter the IP address of the nTier700 and select Connect 3 Log into Windows usi
65. rds page 31 Install the Data Drives in the Blades page 32 Connect the Cables and Power On page 36 the drives Install in a Restricted Access Location 30 t Before moving or shipping the nTier700 remove all of the data drives from the chassis and carefully pack them in their original shipping box to prevent damage to The nTier700 chassis serves as a protective enclosure when the blades are in their normal operating position Pulling the blades out to service the drives opens the protective enclosure When installing the nTier700 make sure that it is only accessible to users who are aware of possible safety risks when the blades are extended Do not operate the nTier700 with the blades pulled out of the enclosure except when servicing the drives If you pull a blade out from the enclosure do not allow conductive objects to contact the circuit board and connector that are exposed when a drive is removed to prevent potential risk of heat and fire associated with high energy short circuits make sure you slide the blade completely into the enclosure as soon as you are finished Release Notes 90990009 Chapter 2 lInstalling the nTier700 Connect the Power Cords To provide chassis grounding and electrostatic discharge protection while you install the data drives connect the power cords to the nTier700 before installing the drives DO NOT power on the nTier700 until you finish installing
66. re the registry if a problem occurs For more information about how to back up and restore the registry read article 322756 in the Microsoft Knowledge Base How to back up and restore the registry in Windows Use the following steps to add the Tcp13230pts DWORD registry key and set its value set to enable window scaling 1 Access the Windows Desktop on the nTier700 see Access the Windows Desktop on page 45 2 Back up the registry recommended Editor 4 Navigate to the following location HEEN LOCAL MACHINE SYSTEM CurrentControlSet Services Tcpip Parameters 5 Highlight the Parameters submenu 6 From the Edit menu select New DWORD Value 7 In the New Value box type Tcp13230pts and press Enter Note DWORD values are case sensitive Be sure to type Tcp13230pts exactly as shown 8 From the Edit menu select Modify 9 Enter 1 window scale enabled only for the MTU size and select Decimal 10 Click OK to save your changes 11 Exit the Registry Editor 12 Select Start Shutdown Restart to reboot the Windows operating system Release Notes 90990009 Appendix D Tuning Gigabit Ethernet Network Performance Teaming NICs NIC teaming link aggregation is a function of the Intel Pro NIC driver in Windows Storage Server 2003 which lets you use multiple Ethernet ports in parallel to increase the link speed beyond the limits of any one NIC In high performance network environments you can
67. s 1 Connect to the Windows Desktop on the nTier700 Release No tes 90990019 Updating Tape Drive Device Drivers Select 2 Download the updated drivers to the nTier700 server Note If your nTier700 has internet access download the driver archive file directly to a known location on the nTier700 system disk Otherwise save the downloaded driver archive file to a USB drive using a computer that does have internet access and then copy the file to a known location on the nTier700 system disk a Using a web browser go to the IBM Tape Device Driver for Windows Platforms page which displays a list of download directories Note You can also reach this page from the Drive Firmware amp Drivers page on the Spectra Logic web site www spectralogic com downloads Tape Drive Firmware amp Drivers b Scroll down to the Download Pages section and select Windows directory on the IBM Tape Device Drivers FTP site c Select Win2003 The IBM FIP page displays a list of download directories including one titled Latest and one titled WHQL_Cert Windows Hardware Quality Labs certified d Select the download directory to display a list of zipped file archives zip files If your organization Latest Does not have a policy against using non WHQL certified drivers WHQL_Cert Has a policy against using non WHQL certified drivers e Select the file with x64 in the file nam
68. ssing for the installed network interface cards through Windows Start Settings Network Connections select the desired connection and then select Properties to configure the IP addressing Following a reboot of the nTier700 the BlueScale web interface shows the status for all system components as unknown and Last Update as old Reboot the system again BlueScale posts critical error messages about missing blades immediately following a system start or reboot Ignore critical messages concerning the missing blades IF they are posted immediately following a BlueScale restart for example a system reboot Mark the messages as Read and then continue to monitor the messages for subsequent critical alerts for the same components If you have a proxy server defined for Internet Explorer you cannot use the Download From Spectra option to update the nTier700 BlueScale firmware Download the firmware update file to either a USB drive or a firmware package server and update the firmware from there 17 June 2010 Spectra nTier700 Backup and Archive Appliance nTier700 BlueScale Firmware Problem Workaround Occasionally you may receive an internal server error when changing IP settings for Ethernet port 2 through BlueScale The BlueScale login page does not display following a firmware update Instead the status page that the system is restarting remains Restart the browser you
69. stances this is the preferred method for updating the BlueScale firmware to download and install the firmware in a single step However this option is not currently supported 1 Download the current firmware package from the location provided by Spectra Logic Technical Support 2 Save the downloaded firmware file to a USB drive 3 Connect the USB drive to one of the USB ports on the back of the nTier700 4 Select the firmware package from the ones listed under Drives on the Package Update screen see Figure 22 on page 57 OR 1 Download the current firmware package from the location provided by Spectra Logic Technical Support 2 Save downloaded firmware file to a previously configured package server that is accessible from the nTier700 3 Enter the URL for this package server as the remote package server see Figure 22 on page 57 Release Notes 90990009 Chapter 8 Maintaining the nTier700 Update the Firmware After you obtain the updated firmware use the following steps to perform the update 1 Select Maintenance 3 Package Update to display the Package Update page The nTier700 automatically scans the following locations for firmware files Drives A USB drive connected to one of the USB ports on the back of the nTier700 Packages are only listed under this option if a USB drive is connected to the nTier700 Remote The specified remote package server The default package server is t
70. tem Configure the network connections to the nTier700 The Fibre Channel HBA uses soft addressing By default both ports on the Fibre Channel HBA are set to initiator mode meaning that they send commands and data to another physical device for example a tape library or tape drive and receive status information from that device When connecting a backup server to the nTier700 the port you use on the Fibre Channel HBA must be set to target mode Use the QLogic SANsurfer Application for Windows to configure the Fibre Channel HBA By default the optional 10 GigE NIC card uses DHCP addressing Select Configuration Network in the BlueScale web interface to change the IP addresses as required for your environment 39 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide CHAPTER 3 CONFIGURING THE NTIER700 The following sections update the information in this chapter Task Described beginning on Access the BlueScale Web Interface page 40 Access the Windows Desktop page 45 Install Antivirus Software page 49 Install Additional Application Software page 49 Access the BlueScale Web Interface A Important 40 The BlueScale web interface lets you configure how the nTier700 operates manage RAID volumes and monitor the status of system components including the drives and the battery backup You can also view system wide metrics monitor system health and
71. the Drive Firmware amp Drivers page on the Spectra Logic web site www spectralogic com downloads Tape Drive Firmware amp Drivers b Scroll down to the Download Pages section and select Windows directory on the IBM Tape Device Drivers FTP site c Select Win2003 The IBM FTP page displays a list of download directories including one titled Latest and one titled WHQL_Cert Windows Hardware Quality Labs certified Release Notes 90990009 Chapter 8 Maintaining the nTier700 d Select the download directory to display a list of zipped file archives zip files Select If your organization Latest Does not have a policy against using non WHQL certified drivers WHOL _ Cert Has a policy against using non WHQL certified drivers For this device e Select the file with x64 in the file name for example IBMTape x64_6204 zip f Save the zip file containing the drivers to a known location on the nTier700 system drive Extract unzip the file into the following folder C Program Files x86 SpectraLogic drivers IBM LTO Tape Drives This creates a new folder whose name includes the latest driver version number For example C Program Files x86 SpectraLogic drivers IBM LTO Tape Drives IBMTape x64_6204 Remove Current Drivers or Devices If you previously installed device drivers for your tape drives using the wizard in Windows Device Manager use the followin
72. the driver enforces a single handle to the device on the backup server install nonexclusive exe Microsoft Data Protection Manager DPM Removable Storage Manager RSM or any other software that does not require the exclusive driver 3 If the library uses one of the tape drives to provide the robotic control path through ADI you may need to reinstall the Media Changer driver using the Windows Add Hardware wizard When prompted for the location of the driver navigate to the following folder C Program Files x86 SpectraLogic drivers Spectra lt Series gt Library Driver Notes 62 A medium changer driver is unnecessary in most configurations The general practice is for the software to control the library directly so there is no need for a robotics driver at the OS level Three known exceptions are for Windows RSM Removable Storage Manager DPM Data Protection Manager and File Migrator or XenData If you have one of these right click on the Unknown Medium Changer and choose Update Driver Use the Windows Add Hardware wizard to install the driver Release Notes 90990009 Appendix A Service and Support APPENDIX A SERVICE AND SUPPORT This section replaces Appendix A Technical Support SpectraGuard Support provides a worldwide service and maintenance structure refined over many years to provide timely professional service Go to Spectra Logic s web site at www spectra
73. the host The port on the optional 10 GigE card installed in the nTier700 if the host is on a 10 Gigabit Ethernet 10 GigE network 37 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide 5 As required for your configuration connect the Fibre Channel or 10 GigE port or the SCSI connector on the nTier700 rear panel to a physical storage device a tape library a standalone tape drive or another nTier appliance Interface Type Fibre Channel Connect the cable from your nTier700 to The Fibre Channel network switch where the physical storage device is connected A Important The Fibre Channel connection to the physical storage device must use a different Fibre Channel port than the Fibre Channel connection from the backup server to the nTier700 SCSI bus 10 Gigabit Ethernet 10 GigE 38 The SCSI connector on your physical SCSI device for example a tape library or tape drive A Important If you connect a SCSI device to the nTier700 while it is powered on you must reboot the nTier700 before the SCSI device will be recognized Refer to the Spectra nTier700 Backup and Archive Appliance User Guide for instructions If you plan to replicate the data on your nTier700 to another nTier appliance over a 10 GigE network connect both appliances to a 10 GigE network using one of the ports on the optional 10 GigE NIC installed in each appliance 6 Power on the
74. timate banks stores and other public sites will not ask you to do this Server Location https 63 172 79 10f Get Certificate r Certificate Status This site attempts to identify itself with invalid information Wrong Site Certificate belongs to a different ste which could indicate an identity theft IV Permanently store this exception Confirm Security Exception Cancel Figure 11 Invalid Spectra Logic nTier security certificate c Select View to confirm that the certificate is for the Spectra Logic nTier then select Close to return to the Add Security Exception dialog box d Select Permanently store this exception Confirm Security Exception to generate the exception and display the nTier700 display the display the BlueScale login page The exception you created remains in affect on the machine where it is stored until you delete it Domain User P Password i This connection is secure Figure 12 The BlueScale Login page 43 June 2010 Spectra nTier700 Backup and Archive Appliance Updates to the User Guide 44 4 Enter your login information If you added thenTier700 to a domain and want to log in as a domain user enter a domain name Otherwise leave the Domain field blank to log in as a local user If you are accessing the BlueScale interface for the first time enter administrator as the default user name and spectra as the default password all in lower case If
75. u have connected to the nTier700 Do not use the Hardware Update Wizard in Windows Device Manager to install device drivers for tape drives or other devices The wizard does not install the drivers correctly on the nTier700 If you previously installed device drivers using the wizard you must remove the drivers and then reinstall the drivers Use the instructions in the following sections to remove the drivers and then reinstall them Notes The following instructions are for updating the device drivers for IBM LTO tape drives The instructions for other types of tape drive may differ slightly For libraries that use one of the tape drives to provide the robotic control path through ADI you may also need to install the Media Changer driver Obtain the Updated Device Driver Use the following steps to update the drivers for tape drives 1 Connect to the Windows Desktop on the nTier700 2 Download the updated drivers to the nTier700 server Note If your nTier700 has internet access download the driver archive file directly to a known location on the nTier700 system disk Otherwise save the downloaded driver archive file to a USB drive using a computer that does have internet access and then copy the file to a known location on the nTier700 system disk a Using a web browser go to the IBM Tape Device Driver for Windows Platforms page which displays a list of download directories Note You can also reach this page from
76. up and Archive Appliance User Guide check the Spectra Logic Web site at www spectralogic com documents The Spectra nTier700 was previously called the Spectra nTier700 Intelligent Secondary Storage Appliance RELATED PUBLICATIONS The following publications related to the Spectra nTier700 are available from the Spectra Logic web site at www spectralogic com documents For additional information about the nTier700 refer to the following publications nTier700 The following documents related to the nTier700 are available on the Spectra Logic web site at www spectralogic com documents The Spectra nTier700 Backup and Archive Appliance User Guide provides detailed information about installing configuring using and maintaining your nTier700 Note The current version of the user guide is entitled Spectra nTier700 Intelligent Secondary Storage Appliance User Guide The title will change the next time the guide is updated Spectra nTier700 Backup and Archive Appliance Read This First gives tips and other important information that you should know before installing the nTier700 in your storage environment Introduction Microsoft Windows Operating System and Software Check the following web sites for information and documentation related to the Microsoft Windows Storage Server 2003 operating system and other Microsoft software used with the nTier700 The integrated application server in the nTier700 runs the Windows
77. you changed the Windows user name and password enter the new user name and password Notes Most configuration steps require local administrator privileges which the default user name administrator provides Spectra Logic recommends that you change the default Windows user name and password The default system name is nTier500 If desired you can change it to something more meaningful in your environment Configuring DPM and Replication requires logging into an Active Directory domain with domain administrator privileges The user name you uses does not affect the Windows ownership and permissions properties for folders and shares on the RAID volumes The BlueScale login is for authentication only Release Notes 90990009 Chapter 3 Configuring the nTier700 5 Select Login The Windows operating system on the nTier700 automatically starts the BlueScale web interface and displays the Overview page Overview Messages Figure 13 The Overview page 6 If desired use the BlueScale web interface to set the IP addresses for each of the Ethernet ports as required for your environment as described in Chapter 3 Configuring the nTier500 in the Spectra nTier700 Backup and Archive Appliance User Guide Access the Windows Desktop Some configuration operations require working directly with the Windows Storage Server operating system The Windows Desktop option under the General
78. zed a yellow bar across the top of the screen shows that you are accessing the desktop through the Windows Remote Desktop application You can access the BlueScale web interface from the Windows operating system by selecting nTier7oo Management Console from the Start menu If you are unfamiliar with the Windows operating system or the Windows Remote Desktop application refer to the Windows Storage Server documentation for detailed information see Microsoft Windows Operating System and Software on page 14 Log Off and Return to BlueScale You can use either of the following methods to return to the nTier700 s BlueScale web interface when you are finished installing and configuring the software Log off of the Windows desktop by selecting Start Log Off A Important Do not select Shutdown unless you want to power off the nTier7oo If you want to access the Windows desktop again without having to log in select the minimize button in the upper right corner of the Remote Desktop bar Note If you minimize the Windows desktop or exit the Remote Desktop application without logging off you remain logged into the Windows operating system When you are finished be sure to log off so others can use the remote session to log in 48 Release Notes 90990009 Chapter 3 Configuring the nTier700 Install Antivirus Software Spectra Logic recommends that you install antivirus software on the nTier700 application serv

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