SMC Networks SMC8013WG User's Manual
Contents
1. Command LANPOLL lanpoll Description Checks all CM remembered LAN clients static assigned IP or dynamic assigned IP If they are on line it will display the status as Active If they are off line they would be shown as Inactive The display format includes IP MAC and Status For a fixed age out time if no traffic passing and not existed in the DHCP lease the client item would be removed from table 5 Command Prompt telnet 10 1 10 1 Broadband Cable Device Telnet Daemon Enter user mso Enter password ss Welcome IP Address MAC address Status H6 1 168 1606 HB HC 29 1B 98H 18 Active 66 56 BA 11 9F 98 Active NOTE The parameters in such as A B means it could be optional between A and B but must be one of them The parameters in like count means the count parameter could be neglected and a default value or would behavior be used APPENDIX B Troubleshooting This appendix describes common problems you may encounter and possible solutions to them B 1 Verify you are connected to the Wireless Cable Modem Gateway If you are unable to access the Gateway s web based administration pages then you may not be properly connected or configured The screen shots in this section were taken on a Windows 2000 machine but the same steps will apply to Windows 95 98 Me XP To determine your TCP IP configuration status please follow the steps below Click Start then choose Run Ty2. 2 Inthe Preferences window under Category double click Advanced then select the Proxies option 3 Check Direct connection to the Internet 4 Click the OK button to save the changes 5 3 Accessing the Wireless Cable Modem Gateway s Web Management To access the Wireless Cable Modem Gateway s web based management screens follow the steps below 1 B Launch your web browser NOTE Your computer does not have to be ONLINE to configure the Wireless Cable Modem Gateway In the Address Bar type http 10 1 10 1 Note For some browsers it may be necessary to include 88 after the management IP address For example http 10 1 10 1 88 When the Gateway s Login screen appears enter the default username and password and click the Login button to access the Wireless Cable Modem Gateway LOGIN USER PASSWORD Username Password LOGIN CANCEL There are 2 default login accounts one for the User and one for the Installer both sets of information are listed below INSTALLER USERNAME mso PASSWORD wOrkplac3rul3s USER USERNAME cusadmin PASSWORD highspeed NOTE Username and Password are case sensitive Once you have logged into the Gateway s web based admin screen you have several options and features which can be configured All features available and how to configure each one is outlined in the next section Chapter 6 Navigating the Web based Administration CHAPTER 6 Naviga
3. 3 entries Fro Inside local ip Inside global ip ee Outside ip TCP 1H 1 18 1HH 1859 192 168 3H 1777 18595 1972 168 1 180221 ICMP i i i i 192 168 36 197 8 gt gt 192 168 1 1860 6 ICMP i i i i 192 168 36 197 8 gt gt 192 168 1 58 86 MAIN natShow natShow HAT Translations Ses sion List 2 entries Pro Inside local ip Inside global ip za Outside ip TCP 1H 1 1H 1HBH 1B6H 1972 168 3H 177 1B6H gt 192 168 1 254 23 ICMP 1H 1 1H 18BH 8 4 172 168 3H 197 8 172 168 1 1H8 H DR Command ARP arp ether cable gt lt IP gt Description If there is no parameter specified for the ARP command CM would display the current sys ARP table Otherwise users must input the interface ether or cable and IP and then CM would send out an ARP request to ask the MAC address of the specified IP in the correct interface F5 1Command Prompt t3 nml x Broadband Cable Device Telnet Daemon Enter user mso Enter password ss LINK LEVEL ARP TABLE destination gateway Refcnt Interface 16 1 16 168 BA 2Ac 229 21b298H 18 hrqEnd 32 16 1 168 132 HA 5H ba 1i1 9f 98 37 hrgEnd 32 192 168 260 254 BASH 28H labics 38 cable MAIN arp ether 18 1 188 132 arp ether 1H 1 1H 132 16 1 18 132 gt BH 58 ba 11 9F 98 MAIN arp cable 192 168 280 254 cable 192 168 260 254 192 168 260 254 gt BAIS8 8Blabic2 38 MAIN arp cable 192 168 1 58 arp cahle 172 168 1 5H Can
4. Built in Parental controls allow you to limit certain web sites configurable by time and date Email alerts when the users network is being compromised Easy setup through a web browser on any operating system that supports TCP IP Compatible with all popular Internet applications 1 2 Package Contents Before installing the EZ Connect Wireless Cable Modem Gateway verify that you have the items listed under below Also be sure that you have the necessary cabling If any of the items are missing or damaged contact your local SMC distributor 1 Wireless Cable Modem Gateway 1 Power adapter 9V 1A CAT 5 Ethernet cable USB Cable Installation CD including o User Guide o USB Drivers o BSafe Online Parental Control Software If possible retain the carton and original packing materials in case there is a need to return the product Please register your product on SMC s web site at http www smc com 1 3 System Requirements You must meet the following minimum requirements e Provisioned Internet access from an ISP that has approved the SMC8013WG e Acomputer equipped with a wired or wireless network adapter with TCP IP installed e AJava enabled web browser such as Microsoft Internet Explorer 5 5 or above or Netscape Communicator 5 0 or above e Windows 98 Second Edition or higher is required for USB driver support CHAPTER 2 Getting to Know the Wireless Cable Modem Gateway The EZ Connect Wirele
5. Saturday Iv All Day 2 hour fo min AM f2 hour fo min JAM To configure Schedule Rules follow the steps outlined below On the Side Navigation bar click on Firewall then select Schedule Rule In the Week Day table check the Days that you want to apply URL Keyword Blocking Define the appropriate settings for a schedule rule Click the OK button to approve rule Then click the APPLY button to save your settings pe eS pes 6 7 6 DMZ Host Demilitarized Zone If you have a client PC that cannot run an Internet application properly from behind the firewall then you can open the client up to unrestricted two way Internet access Enter the IP address of a DMZ host to this screen Adding a client to the DMZ Demilitarized Zone may expose your local network to a variety of security risks so only use this option as a last resort To access the DMZ configuration page on the Side Navigation bar click on Firewall link and then click on the DMZ link To enable this option click the Enable DMZ Host checkbox DMZ Demilitarized Zone If you have a local client PC that cannot run an Internet application properly behind the NAT firewall then you can set this client up to unrestricted two way Internet access by setting it to be the Virtual DMZ Host Please be careful since this setting is also meaning there is no protection for this host Enable DMZ Host fio I fio eoo To configure a DMZ h
6. Average Pms GILL Bad Connection Microsoft Windows 2000 Version 5 00 2195 C Copyright 1985 2660 Microsoft Corp G pingy 18H 1 18 1 18 1 18 1 with 32 bytes of data timed out timed out timed out timed out Ping statistics for 1H 1 18 1 Packets Sent 4 Received WH Lost 4 Enn Approximate round trip times in milli seconds Minimum Bmz Maximum Bms Average Pms There may be something wrong in your installation procedure Check the following items in sequence 1 Isthe Ethernet cable correctly connected between the Gateway and the computer 2 The LAN LED on the Gateway and the Link LED of the network card on your computer must be on 3 Is TCP IP properly configured on your computer B 5 Symptom Action Troubleshooting The Gateway can be easily monitored through panel indicators to identify problems Please refer to Chapter 2 Section 2 0 LED Definitions to confirm you have the correct LED status If not then refer to the symptoms and actions outlined below SYMPTON Power LED is OFF ACTION e Check connections between the Gateway the external power supply and the wall outlet e If the power indicator does not light when the power cord is plugged in you may have a problem with the power outlet power cord or external power supply e lf the unit powers off after running for a while check for loose power connections power losses or surges at the power outlet e f you cannot
7. UDP 192 168 280 254 55168 2192 168 206 197 161 ttl 255 flags received UDP 192 168 28 254 5516H 2192 168 28H 197 161 ttl 255 flags received UDP 192 168 28 254 5516H 21972 168 28 177 161 ttl 255 flags received UDP 192 168 28 254 5516H 21972 168 2H 177 161 ttl 255 flags Forwarding UDP 192 168 2H 197 161 2192 168 28 254 5516H ttl 64 flags IP forwarding UDP 192 168 2H 197 161 2192 168 28 254 5516H ttl 64 flags Ip EEE UDP 192 168 2H 177 161 51972 168 28 254 5516H ttl 64 Flags Dri torvasdia UDP 192 168 2H 177 161 5172 168 28 254 5516H ttl 64 Flags I Faysarding UDP 192 168 2H 177 161 5192 168 2H 254 5516H ttl 64 Flags ARP request received Htype 8661 Ptupe ASHA Sender HH 38 88 AB C2 38 2 168 26 254 Target HBH HH HBH HH HH HBB IP 192 168 280 158 ARP request received Htype MHAI Ptype ASAA Sender 6H 36 8H AB C2 38 2 168 286 2554 Target HH HH HH BBH BHH BBH IP 192 168 268 158 MAIN gt Command NATSHOW natShow Description Display the existing NAT session log in the CM k Command I Promp t kel net 1 10 1 10 1 AS Me Kroadband Cable Device Telnet Daemon Enter user imsoa Enter password se Melcome MAIN natShow HAT Translations Session List 1 entries Pro Inside local ip Inside global ip gt Outside ip ICMP 18 1 18 106 8 192 168 36 197 8 gt gt 192 168 1 58 8 MAIN natShow natShow NAT Translations Session List
8. Under the Predefined Section click on the Add button On the next page select the service that you want to block from the pull down menu Predefined Filter Predefined filter allows users ta choose the traffic type to he blocked from LAN site to the Internet AlMACO T CP 51 30 hi LAN IPs Any E EE ETE 5 5075 Back Apply Cancel Select the LAN IPs that you want this access rule to apply to You can choose to apply this rule to Any IP Address a Single IP Address or a Range of IP Addresses If you choose Any for the LAN IPs you don t need to configure the Start IP or End IP options If you choose Single address enter in the LAN IP address of the PC into the Start IP section If you choose Address Range enter in the starting LAN IP address in the Start IP section and enter in the ending LAN IP address of the range you want in the End IP section When your configuration is complete click the Apply button to save your changes and return to the main Access Control page Configuring a Customer Defined Filtering Access Rule 1 2 3 4 5 On the Side Navigation bar click on Firewall then select Access Control Under the Customer Defined Section click on the Add button On the Customer Filter Configuration page define a Name for the service application that you want to block Customer Defined Filter Custamer defined filter allows users to define their traffic type to be
9. blacked from LAN site to the Internet Type TEF X LAH IPs Any ORE EO E E E I From Port E Port EE Back pply Cancel Note The Name is only for reference purpose Then select the protocol type from the pull down menu that they would like to block Select the LAN IPs that you want this access rule to apply to You can choose to apply this rule to Any IP Address a Single IP Address or a Range of IP Addresses If you choose Any for the LAN IPs you don t need to configure the Start IP or End IP options If you choose Single address enter in the LAN IP address of the PC into the Start IP section If you choose Address Range enter in the starting LAN IP address in the Start IP section and enter in the ending LAN IP address of the range you want in the End IP section To complete the configuration enter in the From Port and To Port information will be blocked on the network Note Usually every application has its own corresponding port number Users should find out the correct port number from the application vendor For example if you are trying to block access to a Peer 2 Peer file sharing application then you should visit that applications web site to see the ports it works with When your configuration is complete click the Apply button to save your changes and return to the main Access Control page 6 7 2 Special Application Some applications such as Internet gaming videoconfe
10. client and the MAC Address of the client s network adapter DHCP Client Log View Information an LAN DHCP clients currently linked to the SMCSDT3VvG IP 182 1688 0 26 MAC DODIUSJ EZ 398 CH EA Interface Ethernet Refresh The Cable Modem System Event Log shows diagnostic information about your connection and cable system Cable Modem System Event Log View Cable Modem operation start up get time etc Refresh The Cable Status page shows the users the initialization process the SMC8013WG has been through and also includes the information about the downstream channel and the upstream channel the modem is connected on Cable Status Cable status shows the users the cable initialization procedures also the cable downstream and upstream status Initialization Procedure Initialize Hardware Process Acquire Downstream Channel Upstream Ranging DHCP Bound Set Time of Day Downloading CM Config File Registration Downstream Channel sree cia 645750000 Hz Eicit hot locked Modulation b4 QAM Symbol Rate Downstream Power 30 7 dBm 16 012 dB Upstream Channel Upstream Frequency Hz ME EELNES hot locked OCC CIP SK Symbol Rate symisec Upstream Power gangi dBmV Channel ID APPENDIX A CLI Commands Command PING ping IP FQDN x Description Pings the destination by IP or FQDN full qualify domain name e g www yahoo com for x times F51Command Prompt be Tat 1 n 10 EESTI Cable D
11. not Find 192 168 1 58 MAIN arp ether 18 1 18H 33 arp ether 1BH 1 18 33 Can nat Find 18 1 18H 33 Command ROUTERNAME routeName name of router Description If users specify the command without parameter CM would show the device name Otherwise it will set the specified name as the device name 55 Command Prompt telnet 10 1 10 1 E Broadband Cable Device Telnet Daemon Enter user imso Enter password es Welcome MAIN routerName routerName Router name MAIN routerName Comcast i routerName GComceiwet 1 MAIN routerName routerName Router name Gomeast 1 MAIN Command DHCPSHOW dhcpShow Description This command is used to show the current dhcp lease info including the IP MAC and status online expired released of the private LAN There is no parameter for this command It will show the IP MAC and on line for lease that renewed released and expired successfully NOTE If CPE has the successful IP lease and CM reboots at this stage since the reboot time is short CPE won t renew its IP and will just keep the old IP This IP lease won t be shown by this dhcpShow command In order to see this CPE lease testers must force the CPE to perform renew operation Command Prompt telnet 10 1 10 1 Broadband Cable Device Telnet Daemon Enter user mso Enter password ee Welcome MAIN dhepsShow
12. the timeout period e Current Password e Idle Time Out 10 Min e Mew Password e Re Enter Password for Verification eoo If your password is lost or you cannot gain access to the user interface press the Reset button on the rear panel holding it down for at least five seconds to restore the factory defaults 6 4 LAN From this section you can configure the following settings e The private LAN settings including the IP address of your Wireless Cable Modem Gateway e he IP Address Pool range for DHCP clients e Enable or Disable the integrated DHCP server e Configure the DHCP Lease time for your DHCP clients To access the LAN configuration page on the Side Navigation bar click on LAN link LAN Settings Users can set up the private LAN IP in this page The private LAN IP is also the IP of the DHCP server which will dynamically allocate IP address for the client PCs behind the Gateway The private IP range is a class C address which can be set up from 2 to 254 The default address pool is from 10 to 199 Private LAN IP IP address fio f to f IP Subnet Mask 255 255 11255 fo Domain Name mygateway net Enable DHCP Server HM Lease Time One Week Private IP Address Pool xo o o ZEE fio o e LAN IP Use the LAN section to configure the LAN IP address for the Wireless Cable Modem Gateway and to enable the DHCP server for dynamic client address allocation You can also configure the
13. 0 e Fax 949 679 1481 From Europe 8 00 AM 5 30 PM UK Time e 44 0 118 974 8700 e Fax 44 0 118 974 8701 INTERNET E mail addresses e techsupport smc com e european techsupport smc europe com Driver updates e http www smc com index cfm actionztech support drivers downloads World Wide Web e http www smc com e http www smc europe com SMC Networks Inc 38 Tesla Irvine CA 92618 Rev 1 0 Comcast User SMC8013WG
14. Green USB port connected Data transmitting No USB link detected 2 2 Rear Panel Description LAN Ports CATV Connector ower ic SS Reset mm lithe I m I j S hd 1 12VDC Li 3 2 1 USB Reset USB Button Wireless Card o gt WW C Description Connect the included power adapter to this port Use this button to reset the power or restore the default factory settings LAN 1 4 Four 10 100 Auto sensing switch ports RJ 45 Connect devices on your local area network to these ports such as a PC hub or switch Connect a USB Cable from your PC to this port Connect your cable line to this port Wireless Card Provides Wireless Signal for wireless clients 2 3 Rebooting and Restoring the Wireless Cable Modem Gateway The Reset button is located on the rear panel of the EZ Connect Wireless Cable Modem Gateway Use a paper clip or a pencil tip to push the Reset button Reboot If the Gateway is having problems connecting to the Internet simply hold down the reset button for less than 2 seconds then release Restore Factory Defaults If rebooting the Wireless Cable Modem Gateway does not resolve your issue then you can follow these steps 1 Leave power plugged into the Wireless Cable Modem Gateway 2 Locate the reset button on the back panel press and hold button for at least 5 seconds 3 Release reset button CHAPTER 3 Installation The EZ Connect Wirel
15. Lease Time for the DHCP clients on your network fio fi i i IP Subnet Mask 255 ess ens fo Domain Name mygateway net IP address Enable DHCP Server Iv Lease Time One Week Note Set a period for the lease time if required For home networks this may be set to Forever which means there is no time limit on the IP address lease IP Address Pool A dynamic IP start address may be specified by the user e g 10 1 10 1 default value Once this start IP address has been assigned IP addresses running from 10 1 10 10 to 10 1 10 199 will be part of the dynamic IP address pool IP addresses from 10 1 10 200 to 10 1 10 253 will be available as static IP addresses Note Do not to include the address of the EZ Connect Wireless Cable Modem Gateway 10 1 10 1 default IP in the client address pool 6 6 NAT Network Address Translation NAT allows multiple users at your local site to access the Internet through a single public IP address 6 6 1 Port Forwarding The Wireless Cable Modem Gateway has a built in virtual server for port forwarding You can configure this feature to redirect the external service request to the appropriate internal server and port For example if you are running a WEB server you can configure all traffic on port 80 to be redirected to the IP address of the WEB server running on your network To access the Port Forwarding configuration page on the Side Navigation bar click on NAT link a
16. Networking EZ Connect Wireless Cable Modem Gateway Install Guide SMC8013WG Copyright Information furnished by SMC Networks Inc SMC is believed to be accurate and reliable However no responsibility is assumed by SMC for its use nor for any infringements of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of SMC SMC reserves the right to change specifications at any time without notice Copyright 2003 by SMC Networks Inc 38 Tesla Irvine California 92618 All rights reserved Trademarks Information furnished by SMC Networks Inc SMC is believed to be accurate and reliable However no responsibility is assumed by SMC for its use nor for any infringements of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of SMC SMC reserves the right to change specifications at any time without notice TABLE OF CONTENTS CHAPTER 1 Introduction Features and Benefits Package Contents Minimum Requirements CHAPTER 2 Getting to know the Wireless Cable Modem Gateway LED Indicators Rear Panel Description Resetting and Restoring the Wireless Cable Modem Gateway CHAPTER 3 Installation Basic Installation Procedure CHAPTER 4 Configuring your Computer Configuring Windows 95 98 Me Configuring Wind
17. e Temp 20C to 70C 4F to 158F Humidity e 5 to 85 non condensing Compliances e FCC Part 15B Class B e FCC Part 68 e CD mark EN55024 e FCC Part 15C Class B e CE Class B e VCCI Class B e CSA International e UL Warranty e One year APPENDIX C Compliances FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against radio interference in a commercial environment This equipment can generate use and radiate radio frequency energy and if not installed and used in accordance with the instructions in this manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures are necessary to correct the interference CE Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility EN 55022 A1 Class B and EN 50082 1 This meets the essential protection requirements of the European Council Directive 89 336 EEC on the approximation of the laws of the member states relation to electromagnetic compatibility Compliances APPENDIX D Technical Support PHONE From U S A and Canada 24 hours a day 7 days a week e 800 SMC 4 YOU e 949 679 800
18. e following instructions assume you are running Windows XP with the default interface If you are using the Classic interface where the icons and menus look like previous Windows versions please follow the instructions for Windows 2000 outlined above 5 6 Access your Network settings by clicking Start choose Control Panel select Network and Internet General Support Connections and then click on the Network Connections icon Local Area Connection Status Connection Status Connected Durations 23 52 21 Speed 100 0 Mbps Signal Strength Locate and double click the Local Area Connection icon for the Ethernet adapter that is connected to the Wireless Cable Modem Gateway Next click the Properties button Activity Received On the Local Area Connection Packets 75 381 Properties box verify the box next to Internet Protocol TCP IP is checked Then highlight the Internet Protocol TCP IP and click the Properties Sutton j Select Obtain an IP address automatically to configure your computer for DHCP Click the OK button to save this change and close the Properties window Click the OK button again to save these new changes Reboot your PC 4 4 Configuring a Macintosh Computer You may find that the instructions here do not exactly match the screens you see this is because these steps were created using Mac OS 8 5 Mac OS 7 x and above are all very similar but may not be identica
19. efer to your adapter manual for instructions B 3 have another IP Address displayed If you have another IP address listed then the PC may not be configured for a DHCP connection Please refer to Chapter 4 Configure your Computer for information Once you have confirmed your computer is configured for DHCP then please follow the steps below 1 Open a DOS window as described above 2 Type ipconfig release without the quotes WINN cmd exe Microsof s 2000 Version 5 00 2195 CC Copyright 1985 2000 Microsoft Corp Cox ipconfig re lease Windows 2666 IP Configuration IP address successfully released for adapter Local Area Connection 3 GIN zn V We IT DE i Microsoft Windows 2000 Uersion 5 00 2195 CC Copyright 1985 2000 Microsoft Corp gr EE 3 Then type ipconfig renew without the quotes TE r C X 1pconfigz releazse Windows 2660 IP Configuration IP address successfully released for adapter Local Area Connection 3 X 1pconfig renew Windows 2600 IP Configuration Ethernet adapter Local Area Connection 3 Connection specific DHS Suffix mygqateway net IP Address 2 2 ow sw mum mm Subnet Mask 2 w w wt 6255255255 _48 Default Gateway a 1H 1 1H 1 Once you are able to get a valid IP address from the Wireless Cable Modem Gateway then you can now access the web based Administration pages If you st
20. ess Cable Modem Gateway can be installed in any location where you have cable internet access and the cable internet service provider has approved the EZ Connect Wireless Cable Modem Gateway To confirm you meet these 2 criteria points please contact your local ISP For general installation please follow the guidelines outlined below to best performance e Keep the Wireless Cable Modem Gateway away from any heating devices e Do not place the Wireless Cable Modem Gateway in a dusty or wet environment e For optimum wireless performance install the Wireless Cable Modem Gateway away from other electronic devices such as Monitors TV 2 4GHz Cordless Phones These devices can hamper your wireless throughput and distance The EZ Connect Wireless Cable Modem Gateway can be positioned two ways horizontal and vertical To install the Wireless Cable Modem in a vertical position on the left side of the device when looking at the LEDs there is a built in base stand Pull out the stand out and turn it 90 degrees and position the gateway on its side See the different Install positions below Horizontal I nstall Vertical Base Stand Vertical I nstall 3 2 Basic Installation Procedure 1 Connect the LAN You can connect the Wireless Cable Modem Gateway to your PC or to a hub or switch Run Ethernet cable from one of the LAN ports on the rear of the Wireless Cable Modem Gateway to your computer s network adapter or to another ne
21. evice UTDTTIENPUTTIA M ee USePImso Enter password sete Welcome MR IN ping ping TargetIPA DomainMmae count 1 MAIN ping wwwu vyahno com tu 5 ping wuwuw yahoo com tw 5 ITIN yahoo com tw 565 218 71 178 PING pinging 66 218 71 198 with 64 bytes of data PING ECHO REPLY from 66 218 71 198 IPIMNG ECHO REPLY from 66 218 71 198 PING ECHO REPLY from 66 218 71 198 PING ECHO REPLY from 66 218 71 198 PING ECHO REPLY from 66 218 71 198 PING STATISTICS E Packets transmitted 5 packets received Hx packet loss Command TRACERT tracert IP FQDN Description Trace the path to the destination IP or FQDN Broadban Ik Device Telnet Daemon Enter user imso Enter passvord 5 4st Welcome MAIH tracert tracert Usage tracert TargetIP DomainNmae maximum hnops 1 MAIN tracert 172 168 1 248 tracert 172 168 1 248 Tracing route to 172 168 1 248 over a maximum of 2H hops 1 85 ms 4H ms 15 ms 192 168 280 254 25 ms 20 ms 172 168 1 248 Command SNIFF sniff u d ud x 0 1 Description Sniff the upstream downstream upstream amp downstream for x seconds and display them by original sniffing format for 0 or Comcast s format for 1 Command Prompt telnet 1 Broadband Cable PEST TEE Daemon Enter userimso Enter password 5 te Welcome MAIN sniff utd 3 i sniff utd 3 1 IP received UDP 192 168 26 254 55168 5192 168 26 197 161 ttl 255 flags received
22. ill are not getting an IP address from the Gateway please reset the hardware as outlined in Chapter 2 and follow the steps outlined in this appendix again If you still cannot access the Gateway once you have reset it please contact SMC Technical Support B 4 Pinging the Wireless Cable Modem Gateway To verifying Your TCP IP Connection is configured properly and you are able to access the Wireless Cable Modem Gateway s web based management screens you can use the Ping command in DOS To access the DOS dialog window please follow the steps below 1 2 Click Start then choose Run Windows 98 Me users type command and click the OK button Windows 2000 XP users type cmd and click the OK button At the prompt type ping 10 1 10 1 After you click enter to execute the PING command you will get some information back below is an outline of the possible return messages Good Connection 65 CS MINNTSystem3z cemd exe Microsoft Windows 2666 Version 5 66 21951 BM KC Copyright 1985 2000 Microsoft Corp C gt ping 18 1 148 1 Pinging 16 1 16 1 with 32 bytes of data 18 1 18 1 bytes 32 time iBHms ITL 64 18H 1 1H hytes 32 time lt ifims TTL 64 1 1H 1 1H 1 hytes 32 time lt ifims TTL 64 Reply from i18H 1 18 1 hytes 32 time lt ifims TTL 64 Ping statistics for 16 1 16 1 Packets Sent 4 Received 4 Lost CM loss gt Approximate round trip times in milli seconds Minimum Ams Maximum Bms
23. isolate the problem then the external power supply may be defective In this case contact SMC Technical Support for assistance SYMPTON Diag LED is OFF ACTION e Power Cycle the Gateway Unplug the Gateway wait 5 seconds plug it back into power e lf this does not resolve your problem contact your ISP for assistance SYMPTON Cable LED is off or flashing ACTION e Power Cycle the Gateway Unplug the Gateway wait 5 seconds plug it back into power e Confirm your ISP is not having network issues and the network is up and running e f you cannot isolate the problem contact your ISP for assistance SYMPTON Wireless LED is off ACTION e Check to insure the wireless card in the back panel is firmly plugged into the card slot If not unplug gateway and put the wireless card firmly into the PC Card slot e Confirm wireless option is enabled in the web management e Reboot the Gateway e f you cannot isolate the problem then you may have a damaged unit please contact your ISP for assistance SYMPTON Cannot connect using the web browser ACTION e Be sure to have configured the Gateway with a valid IP address subnet mask and default gateway e Check that you have a valid network connection to the Gateway and that the port you are using has not been disabled e Check the network cabling between the management station and the Gateway SYMPTON Forgot or lost the password ACTION e Press the Reset button on the front panel holdi
24. l Panel The Indo ang pela cormponentr ae nales Chard for hi cmo Hebreos In the Control Panel locate and double click Se the Network icon SMC EZ Cord 10 4 00 BHEIZ T d TLPAF Dial Up Aco Highlight the TCP IP line that has been assigned to your network card on the Configuration tab of the Network Ier ee aer properties window see network dialog box to MEE RN the right Ds oad ich f TLPAF i the pida col yo ugs ba conn ect Ki Une liane and Next click the Properties button to view Arie che that adapter s TCP IP settings From the TCP IP Properties dialog box click the Obtain an IP address automatically option see TCP IP dialog box to the az right Endra Advenced Nap DNS Confgursion Gatesay WINS Coigusion PAddes Next click on the Gateway tab and verify Ae IP address canbe aomabcall zzdonad to thi computer the Gateway field is blank If there are IP aa ak vts id opu ant ak elut addresses listed in the Gateway section ferr Pt CU ML UM s UTR highlight each one and click Remove until the section is empty 5 bis anl actis admo i Soecly en IP adders Click the OK button to close the TCP IP Properties window et ane r i ex ser ges gen On the Network Properties Window click the OK button to save these new changes NOTE Windows may ask you for the original Windows installation disk or additional files Check for the files at c wi
25. l to Mac OS 8 5 1 2 Pull down the Apple Menu Click Control Panel and select TCP IP In the TCP IP dialog box make sure that Ethernet is selected in the Connect Via field If Using DHCP Server is already selected in the Configure field your computer is already configured for DHCP Close the TCP IP dialog box and skip to Step 2 Disable HTTP Proxy bottom of this page All the information that you need to record is on the TCP IP dialog box Use the space below to record the information Select Using DHCP Server in the Configure field and close the window Another box will appear asking whether you want to save your TCP IP settings Click Save CHAPTER 5 Configuring the Wireless Cable Modem Gateway After you have configured TCP IP on a client computer use a web browser to configure the EZ Connect Wireless Cable Modem Gateway The Gateway can be configured by any J ava supported browser including Internet Explorer 5 0 or above or Netscape Navigator 5 0 or above Using the web management interface you may configure the Wireless Cable Modem Gateway features and view statistics to monitor network activity Before you attempt to log into the Wireless Cable Modem Gateway s Web based Administration please verify the following 1 Your browser is configured properly see below 2 Disable any firewall or security software that may be running 3 Confirm that you have a good link LED where your co
26. llow the steps outlined below 1 On the Side Navigation bar click on Firewall then select URL Blocking 2 Check the Enable Keyword Blocking checkbox to turn URL blocking on 3 Enter in a new keyword or URL address that you want to block in the Keyword Domain Name input box 4 Pressthe Add Keyword button to save this keyword or URL 5 The new keyword or URL address would be listed in the text box below Note This list will support 24 Keywords or URLs If you want a PC on your network to bypass these rules you will need to set that PC as the Exempted PC To configure this option check the Exempted PC option and enter the LAN IP address of the PC that you want to bypass the URL Keyword blocking function with 6 7 4 Schedule Rule This feature will block Internet content based on the URL blocking function for PCs on your network based on the day and or time Note The URL Keyword blocking feature must be configured to use this schedule rule To access the Schedule Rule configuration page on the Side Navigation bar click on Firewall link and then click on the Schedule Rule link To enable this option click the Enable Schedule Function checkbox Schedule Rule This page defines the schedule rule you want to use with the URL Blocking page Enable Schedule Function rs es T NNI Every Day I sunday a KI Monday xl Tuesday xl Wednesday Thursday Friday Iv Iv x
27. mputer is plugged into the Wireless Cable Modem Gateway If you don t have a link light try another cable until you get a good link 5 1 Browser Configuration Confirm your browser is configured for a direct connection to the Internet using the Ethernet cable that is installed in the computer This is configured through the options preference section of your browser 5 2 Disable Proxy Connection You will also need to verify that the HTTP Proxy feature of your web browser is disabled This is so that your web browser will be able to view the web based configuration pages The following steps are for Internet Explorer and for Netscape Determine which browser you use and follow the appropriate steps Internet Explorer 5 0 or above Open Internet Explorer Click Tools and then select Internet Options In the Internet Options window click the Connections tab Click the LAN Settings button Clear all the check boxes and click OK to save these LAN settings changes 5 Click OK again to close the Internet Options window qe MX E Note To ensure proper screen refresh after a command entry be sure that Internet Explorer 5 0 is configured as follows Under the menu Tools Internet Options General Temporary Internet Files Settings the setting for Check for newer versions of stored pages should be Every visit to the page Netscape 5 0 or above 1 Open Netscape Click Edit and then select Preferences
28. nd then click on the Port Forwarding link Port Forwarding Users can configure the SMCB T3WVVIG to provide the part forwarding services which allow the Internet users ta access local services such as the Web server or FTF server at your local site This is done by redirecting the combination of the VAM IP address and the serice part to the local private IP and its service port The maximum total number allowed for predefined and custamer defined services is 20 Predefined Service Table Serice Name LAN Server IP Add Edit Delete Customer Defined Service Table See Type a Public Port Private Port Active Add Edit Delete e This Virtual Server function supports 2 types of Services e Predefined Service e Customer Service Predefined Service The Predefined Service option has a pull down menu with several popular Service Applications such as HTTP 80 FTP 20 21 and AIM ICQ 5190 AlMACO TCR 57 90 LAN Server IP fio fio Remote IPs Any Start IL 5 p p Back Apply Cancel To configure the virtual server for a Predefined Service follow the steps below 1 Select the Service that you want to have access through the firewall to your LAN from the pull down menu 2 Enter in the LAN Server IP for the LAN PC that is running this service or application 3 You can also configure Remote IPs option to allow access to this specific port from the WAN side This can be configu
29. ndows options cabs or insert your Windows CD ROM into your CD ROM drive and check the correct file location for example D win98 D win9x Assume D is your CD ROM drive Windows may prompt you to restart the PC If so click the Yes button If Windows does not prompt you to restart your computer do so anyways to ensure your settings 4 2 Configuring Windows 2000 1 Access your Network settings by clicking Local rea Connection 5tatus Ei x Start choose Settings and then select Control Panel General Connection 2 Inthe Control Panel locate and double Status Connected click the Network and Dial up Duration 5 days 22 22 35 Connections icon Speed 100 0 Mbps 3 Locate and double click the Local Area sala Connection icon for the Ethernet adapter that is connected to the Packets 178 131 166 487 Gateway When the Status dialog box Disable Sent an Hecaived L ak window opens click the Properties button 4 Onthe Local Area Connection Properties box verify the box next to Internet Protocol TCP IP is checked Then highlight the Internet Protocol TCP IP and click the Properties button 5 Select Obtain an IP address automatically to configure your computer for DHCP Click the OK button to save this change and close the Properties window 6 Click the OK button again to save these new changes 7 Reboot your PC 4 3 Configuring Windows XP Th
30. ng it down for at least five seconds to restore the factory defaults APPENDIX C Technical Specifications Standards e 002 3 10BaseT Ethernet e 802 3u 100BaseTX Fast Ethernet e 802 11b WAN Interface e F type RF Connector LAN Interfaces e 4 1OBASE T 100BASE TX RJ 45 ports e 1 USB 1 1 Type B Connector e 1 801 11b Access Point Wireless Interface e 11Mbps IEEE 802 11b Wireless LAN e Supports 64 128 bit WEP encryption e Auto data rate of 11 5 5 2 and 1Mbps Cable Modem Interface e DOCSIS 1 1 and 2 0 RFI compliant e 64 256QAM auto detection e Supports maximum DOCSIS transfer rates e Independent resets for downstream and upstream blocks e Fragmentation and concatenation enabling Networking e IEEE 802 1d compliant bridging e DHCP Client and Server e DNS Relay e ICMP FTP TFTP and Telnet Security Password protected configuration access Stateful Packet Inspection SPI Firewall Network Address Translation NAT Application Level Gateways ALG Intrusion Detection logging Denial of Service DoS prevention Email Alerts Management e Browser based management Indicator Panel e Power Green Diagnostics Green Cable Green Traffic Green Wireless Green LAN 1 4 10Mbps Amber 100 Mbps Green e USB Green Dimensions e 10 5 x 8 x 1 64 Weight e 1 35lbs Input Power e 12V 1 25A Operating Environment e Operating Temp OC to 40C 32F to 104F e Storag
31. on the Side Navigation bar click on Firewall link and then click on the Access Control link To enable this feature check the Enable Filtering checkbox Access Control Access Control allows users to define the traffic type not permitted from LAN site to the Internet This page includes predefined IP filtering and customer defined IP filtering The maximum total number allowed for predefined and customer defined filters is 35 Iv Enable Filtering Predefined Filtering Table 4 Service Name LANIPs Blocked Add Edit Delete Customer Defined Filtering Table PtH Service Name Type LANIPs Port Blocked Add Edit Delete Respond to Ping on Internet WAN Port eoo From this section you can also choose to have the Wireless Cable Modem Gateway to Respond to Ping on Internet WAN Port If you check this option the Gateway will respond to PING requests to the WAN IP address By Default this option is disabled so the Wireless Cable Modem Gateway will NOT respond to PING requests from the WAN side Respond to Ping on Internet WAN Port For convenience the Wireless Cable Modem Gateway includes 2 filtering options e Predefined Filtering e Customer Defined Filtering Steps to configure both types of these Access Rules are outlined below Configuring a Predefined Filtering Access Rule 1 2 3 On the Side Navigation bar click on Firewall then select Access Control
32. ost Enter in the LAN IP Address of the PC on your network in the input fields 6 9 Status The Status screen displays WAN LAN connection status firmware and hardware version numbers illegal attempts to access your network as well as information on DHCP clients connected to your network Status You can use the Status screen to see the connection status for the SMC8013VVG WAN LAN interfaces firmware and hardware version numbers any illegal attempts to access your network as well as information on all DHCP client PCs currently connected to your SMC8013WG RG Functions Enabled Current Time WED JAN 01 00 43 22 2003 INTERNET GATEWAY INFORMATION WAN IP 0 0 0 0 DHCP Gateway IP Address Software Version 2 00 08 WAN Subnet Mask 0 0 0 0 192 158 0 1 Hardware Version 10 subnet Mask 255 255 255 0 Cable MAC Address 00 04 E2 60 F 4 74 Primary DNS 0 0 0 0 USB MAC Address 00 04 E2 60 F 4 76 secondary DNS 0 0 0 0 DNS Proxy IP Address 192 168 0 1 Wireless MAC Address 00 04 E2 60 F4 7D WAN MAC Address 00 04 E2 39 C9 EA Serial Num 500760F 47 A The Network log shows both firewall and network activity Network Log View network activity and security lags 1 1 03 00 03 33 192 168 0 26 administrator login Clear Retresh send the Logs The DHCP Client Log shows the clients connected to the Wireless Cable Modem Gateway and the type of connection Ethernet or Wireless This also shows the IP address assigned to the
33. ows 2000 Configuring Windows XP Configuring a Macintosh Computer CHAPTER 5 Configuring the Wireless Cable Modem Gateway Browser Configuration Disable Proxy Connection Accessing the Wireless Cable Modem Gateway Web Management CHAPTER 6 Navigating the Web based Administration Making Configuration Changes System LAN NAT Firewall Status APPENDIX A Troubleshooting APPENDIX B Technical Specifications APPENDIX C Compliances APPENDIX D Technical Support CHAPTER 1 Introduction Congratulations on your purchase of the EZ Connect Wireless Cable Modem Gateway SMC is proud to provide you with a powerful yet simple communication device for connecting your local area network LAN to the Internet 1 1 Features and Benefits EZ 3 Click Installation Wizard A new and improved way to install your Gateway Modem In 3 simple clicks you will be connected to the Internet Internet connection to cable modem service via an integrated cable modem port Local network connection via 10 100 Mbps Ethernet ports or 11 22 Mbps wireless interface 802 11b Turbo Compliant interoperable with multiple vendors DHCP for dynamic IP configuration and DNS for domain name mapping Firewall with Stateful Packet Inspection client privileges hacker prevention DoS and NAT Virtual Private Network VPN support using PPTP L2TP or IPSec pass through User definable application sensing tunnel supports applications requiring multiple connections
34. pe cmd or command without the quotes to open a DOS prompt In the DOS window type ipconfig and verify the information that is displayed If you computer is setup for DHCP then your TCP IP configuration should be similar to the information displayed a a e P Address 10 1 10 X x is number between 100 and 199 e Subnet 255 255 255 0 e Gateway 10 1 10 1 65 C WINNTSSystem3z cmd exe Microsoft Windows 2000 Version 5 00 2195 co Copyright 1985 20060 Microsoft Corp Ges gt ipconf ig Windows 2000 IP Configuration Ethernet adapter Local Area Connection 3 Connection specific DMS Suffix mygateway net IP Address 18 1 18 185 z 255 255 255 0 18 1 1H8 1 If you have an IP address that starts with 169 254 XXX XXX then see section A 2 If you have another IP address configured see section A 3 B 2 l am getting an IP Address that starts with 169 254 XXX XXX If you are getting this IP Address then you need to check that you are properly connected to the EZ Connect Wireless Cable Modem Gateway Confirm that you have a good link light on the Gatway s port to which this computer is connected If not please try another cable If you have a good link light please open up a DOS window as described in section A 1 and type ipconfig renew without the quotes If you are still unable to get an IP Address from the Wireless Cable Modem Gateway reinstall your network adapter Please r
35. public IP addresses 5 Set the Public Port that this application will use on the WAN Internet side 6 Setthe Private Port that the LAN PC will be waiting for this traffic data from Below is an example setting for a WEB server on an internet connection where port 80 is blocked from the WAN side but port 8000 is available Name Type LAN Server IP Remote IPs Public Port Private Port Web Server TCP 10 1 10 100 Any allow access to any public IP 8000 80 With this configuration all HTTP Web TCP traffic from any IP Address from the WAN side will be redirected through the firewall to the Internal Server 192 168 2 100 on port 80 Note This configuration is useful because you don t have to reconfigure your web server to accept traffic on a different port you can do this configuration from the firewall 6 7 Firewall The Wireless Cable Modem Gateway provides a stateful inspection firewall SPI which is designed to protect against Denial of Service DoS attacks when activated Its purpose is to allow a private local area network LAN to be securely connected to the Internet To provide a flexible solution the firewall section has the following features 6 7 1 Access Control Access Control allows users to block access to users on your network from the Internet Access Rules can be configured to a specific LAN IP Address or a range of LAN IP Address s To access the Access Control configuration page
36. red for 3 different access types a Any IP Address Any choose this option to allow access to any public IP address b Single IP Address Single Address choose this option to allow access to a single public IP address c IP Address Range Address Range choose the option to allow a range of public IP addresses 4 Click the Apply button to save your changes and return to the Port Forwarding main screen Customer Server custom The Customer Defined Service section allows you to configure the Virtual Server option to any Traffic type TCP UDP TCP and UDP any Public Port and any Private Port l Type LAN Server IP 3 3 Remote IPs Start IP Public Port Private Port 17 TT Back Apply Cancel To configure this custom option please follow the steps below 1 Enter in a Description Name for this custom setting Configure the Traffic or Data Type that you want to forward 3 Set the LAN Server IP of the PC that you want this traffic data redirected to 4 You can also configure Remote IPs option to allow access to this specific port from the WAN side This can be configured for 3 different access types a b C Any IP Address Any choose this option to allow access to any public IP address Single IP Address Single Address choose this option to allow access to a single public IP address IP Address Range Address Range choose the option to allow a range of
37. rencing Internet telephony and others require multiple connections To access the Special Application configuration page on the Side Navigation bar click on Firewall link and then click on the Special Application link To enable this option click the Enable Triggering checkbox Special Application Special Application allows the firewall to automatically open ports for the outgoing and incoming sessions of some multi session protocols and applications such as H 323 etc Iv Enable Triggering Trigger Table up to 20 items LE j Name Type Port interval iP Replace 3rd Host init eoo To configure a Special Application Rule follow the steps outlined below 1 Onthe Side Navigation bar click on Firewall then select Schedule Rule 2 Click on the Add button on the Special Application page to access the Trigger configuration section 1 Type TCP E Port Number From EE To NE 50 30000 ms IP Replacement Disable address replacement Allow sessions initiated E from to the 3rd host Back Apply Cancel Enter in the Name that you want to use for this rule In the Type pull down menu select the data traffic type that this rule will apply to Configure the Port Number that your application will be using as the outgoing trigger ports 6 Set the Interval of the rule This is the time in between the outgoing and incoming data traffic P ecc Note If you set this val
38. ss Cable Modem Gateway is the perfect all in one solution for the home or business environment This full featured device has An approved DOCSIS 1 1 Cable modem Advanced SPI Firewall Gateway High speed Turbo 11 22 Mbps Wireless Access Point Comprehensive LEDs for network status and troubleshooting Reset Button 4 10 100 Mbps Auto Sensing LAN ports with Auto MDI MDIX feature 1 USB 1 1 LAN Port for PC connectivity Note Cable modems provide up to 38 Mbps downstream and 10 Mbps upstream However you should note that the actual rate provided by specific service providers may vary dramatically from these upper limits 2 1 LED Indicators The EZ Connect Wireless Cable Modem Gateway includes LED indicators on the front panel that simplify installation and network troubleshooting The Wireless Cable Modem Gateway includes LED indicators on the front panel that simplify installation and network troubleshooting LABEL LED COLOR caen FLASHING Power Power aaa not E supplied to the supplied to the y m System Failure Reboot Normal Operation Cable Successfully connected to CNN to N A cable network connect to network Traffic Cable Modem has finished Attempting to N A CMTS registration register with CMTS Wireless Wireless Green Good Wireless Link Data transmitting No Wireless Link xL Connected at 10 Mbps Data transmitting HS s LAN 1 4 Connected at 100 Mbps Data transmitting hee link USB
39. ting the Web based Administration The EZ Connect Wireless Cable Modem Gateway s management interface allows you to configure both basic and advanced features and options Some of these advanced functions include hacker attack detection IP and MAC address filtering intrusion detection virtual server setup virtual DMZ hosts as well as other advanced functions 6 1 Making Configuration Changes Once a configuration change has been made on a page be sure to click the Apply or Next button at the bottom of the page to enable the new setting 6 2 System This section is used to configure the device mode and administration options On the screen shown below you can configure the Router Name System Settings This page includes all the basic configuration tools for the SMCBDO13VVG such as password management and remote access management Users can set up the router name in this page Router Name Akekee 6 2 1 Password Settings From this section you can configure a new administration password that is used to access the web management from your local LAN or by remote management from the WAN internet To access the Remote Management configuration page on the Side Navigation bar click on System link and then click on the Password Settings link Password Settings Set a password to restrict management access to the SMCS013W G Also a timeout value could be set here for automatic logout if the page is not active for
40. twork device You can also connect the Wireless Cable Modem Gateway to your PC using a wireless client adapter via radio signals Note It is recommended that for first time setup you use a wired connection 2 Connect the WAN Connect a coax cable to the CATV port on the back of the Wireless Cable Modem Gateway from a cable port located in your home When connecting to the CATV port use only manufactured coaxial patch cables with F type connectors at both ends for all connections Note If this modem was NOT installed by the cable service provider ISP or is being used to replace another cable modem please contact your Cable Operator ISP to register the SMC8013WG Without registering the modem with your ISP it will be unable to connect to the cable network system 3 Power on Connect the power adapter to the EZ Connect Wireless Cable Modem Gateway Warning Only use the power adapter that was provided with the EZ Connect Wireless Cable Modem Gateway using another power adapter may damage your unit and void the warranty CHAPTER 4 Configuring your Computer The information outlined in this chapter will guide you through the configuration for the following Operating Systems Windows 95 98 Windows Me Windows 2000 Windows XP Apple Macintosh 4 1 Configuring Windows 95 98 Me 1 Access your Network settings by clicking Mew Start choose Settings and then select Dorg esscn darian Acces Cani Contro
41. ue to low the incoming ports will be closed before the return data arrives at the firewall and the connection will be broken and the application will not work 7 The last 2 options are for Advanced Users most users can leave this at the default settings e IR Replacement Default Setting Disable address replacement e Allow sessions initiated from to the 3 host Default Setting unchecked 8 When your configuration is complete click the Apply button to save your changes and return to the main Special Application page 6 7 3 URL Blocking This section allows you to control the content network This feature is good for both business and parents looking to control the content accessible from a web browser To access the URL Blocking configuration page on the Side Navigation bar click on Firewall link and then click on the URL Blocking link To enable this option click the Enable Keyword Blocking checkbox URL Blocking You can black access to certain Web sites from all internal PCs by entering either a full URL address or just a keyword of the Web sita You also can specify a particular PC which will be exempted from the URL Blocking and allowed ta have full access to all web sites Enable Keyword Blocking E Exempted PC fio f fio Keyword Domain Name Type new Keyword Domain here Add Keyword Blocked Keyword Domain Name List up to 24 items Delete Clear All To configure URL blocking fo
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