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Sipura Technology Sipura SPA-841 User's Manual

1. TEKELEC Phone Number 9721 114002 Phone Password e Confirm Password pe 16 Click OK to return to the Phone and Modem Options dialog box 17 Click Close in the Phone and Modem Options dialog box 114 Set Up Outlook for TAPI Sipura SPA 841 Telephone User Guide 620 05600270 Windows is now configured to allow users to make calls from their contacts but the TAPI enabled program must be configured to use the line for dialing For information on configuring the program to use the telephone line for dialing go to Application Configuration on page 157 Configuring Outlook to Use TAPI To configure Outlook or another TAPI enabled program to dial using the system use the following steps 1 If not already running start Outlook or the TAPI enabled application 2 Click the Contacts icon to switch to the Contacts listing 3 Right click any contact to bring up the Actions pop up menu Open E Print S Forward Ca New Message to Contact New Appointment with Contact amp New Meeting Request to Contact E3 New Task for Contact New Journal Entry for Contact Link gt q NetMeeting Y Flag for Follow Up Categories X Delete Sipura SPA 841 Telephone User Guide Set Up Outlook for TAPI 115 620 05600270 4 Click Call Contact on the menu circled in the previous screen to open the New Call dialog box Number to dial Contact Michaels Gene Open Contact Number
2. 2 Press the dial soft key or pickup the handset NOTE A voice prompt will lead you through the remaining steps 14 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 Press 1 to program set the Abbreviated Dial code 00 99 4 Press the digits of the Abbreviated Dial code to delete followed by the sign A confirmation message tells you No number was entered 5 Program or verify another Abbreviated Dial code or hang up to exit Verifying an Abbreviated Dial Number 1 Press 75 2 Press the dial soft key or pickup the handset 3 Press 2 to verify check an Abbreviated Dial code 00 99 4 Press the Abbreviated Dial code you wish to verify The phone number you entered for this Abbreviated Dial number is repeated back 5 Program or verify another Abbreviated Dial code or hang up to exit Anonymous Call Rejection When enabled this feature rejects calls from callers who block the display of their caller ID information Enabling Anonymous Call Rejection 1 Press 77 on the telephone keypad 2 Press the dial soft key or pickup the handset 3 Hang up On any subsequent incoming call that provides no caller ID the calling party gets a message that the party they are calling does not accept anonymous calls Disabling Anonymous Call Rejection 1 Press 87 on the telephone keypad 2 Press the dial soft key or pickup the handset 3 Hang up Call Block Selective Call Reje
3. 6 If you pressed 1 enter your custom operator number press and listen to the confirmation announcement 7 Ifyou pressed 2 listen to the announcement that your default custom operator has been restored 8 Ifyou pressed listen to the voice mail main menu NOTE Entered numbers must match a valid dial plan i e extensions must match your 4 5 or 6 digit plan or a valid outside number including all necessary access and area code numbers cannot be the same extension as your mail box and you must be able to dial the number entered from your phone You will receive an error message if you enter an invalid number or are not allowed to enter a long distance number as your custom operator TIP f you cannot make long distance calls from your phone and attempt to enter a long distance number as the custom operator without the access codes the system will accept the digits but when the caller presses zero 0 the call will be disconnected Replaying a Message To replay a voice mail message press 8 Saving a Message To save a voice mail message press 7 NOTE When you save a voice mail message the message is moved to the saved messages and is unavailable until you exit and re enter voice mail Skipping to the Next Message To skip to the next voice mail message press 5 at any time Deleting a Message To delete a voice mail message press 3 NOTE When you delete a voice mail message the message is deleted but t
4. Press 6 for distribution groups Press 1 to list all your groups aE colt a Listen to the playback of your groups as follows e the number of groups e the group number e the group name e If there is no recording for the group name you will hear Unknown e The corporate group 10 will always be named as Everyone e the total number of members in the group While reviewing the list of groups you can skip to the next group by pressing or clicking the button NOTE 7o list all group corporate or company distribution lists you must be in the mailbox for your company s main number Exiting the Voice Mail System To exit the voice mail system simply hang up Sipura SPA 841 Telephone User Guide Voice Mail Features Option A Menu 81 620 05600270 82 Voice Mail Features Option A Menu Sipura SPA 841 Telephone User Guide 620 05600270 Menus and Commands Chapter 6 Voice Mail Features Option B Menu You can access the voice mail system on your phone by dialing 09 or by pressing the Voice Mail button System settings determine the number and length of voice mail messages that are stored in your voice mailbox If supported by your system callers can press 0 while they are in your mailbox to transfer to your main number or operator The voice mail system also provides both personal and group distribution lists which let you send a voice mail to a defined group of people as easily as sendi
5. Feature Activation Digit Some features require you to dial an activating digit followed by a numeric code example 588 The default value for this activating digit is 5 and it is used throughout this document However your system administrator may choose to use another digit for this function In that case substitute your activating digit for the default Operation of all features will be exactly the same NOTE The feature codes star codes listed in these procedures are the default values for your phone system at the time of installation They may be changed by your system administrator Any list of feature codes given to you by your system administrator should be used in place of the codes listed here Abbreviated Dial This feature lets a you create modify delete verify and use a personal list of up to 100 Abbreviated Dial codes Abbreviated Dial codes must be entered as two digits when programming and dialing Example enter 04 instead of 4 Creating an Abbreviated Dial Code 1 Press 75 2 Press the dial soft key or pickup the handset NOTE A voice prompt will lead you through the remaining steps Press 1 to program set the Abbreviated Dial code Press the digits 00 99 you wish to use as the Abbreviated Dial code or enter to exit Sipura SPA 841 Telephone User Guide System Telephone Features 13 620 05600270 5 Dial the phone number you want to assign to this Abbreviated Dial code followed by
6. Press the ok soft key to save the changes 10 After you have made the desired edits press the cancel soft key twice to revert to the main display Star Codes The codes used by analog DTMF users to activate features commonly referred to as star codes are also supported for IP phones By pressing the pound or star button on the telephone and entering the proper code you can make use of these codes for feature use The feature must be active at your phone for it to be accessed from the star codes that is you can t use features that aren t turned on and some caution should be used when activating features from star codes since they may not be reflected in display messages or lamp activity on the telephone NOTE This table lists the feature codes that are the default values for your phone system at the time of installation They may be changed by your system administrator to meet the needs of your company Any list of feature codes given to you by your system administrator should be used in place of the codes listed here 42 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 Transfer Feature Name Abbreviated Dial Program Abbreviated Dial Enable Anonymous Call Rejection Call Forward Out of Service On Off Call Forward All Call Forward Busy On Off Call Forward No Answer On Off Call Return Call Trace Caller ID Block Do Not Disturb Permanent Per Call Block Priorit
7. The phone number you entered for this Abbreviated Dial number is repeated back NOTE Be sure to enter all the numbers normally required to dial the call This includes the area code for long distance calls and may include the area code for local calls in some areas 6 Press to save or to exit without saving Program or verify another Abbreviated Dial code or hang up to exit Using an Abbreviated Dial Code 1 Press 3 then the desired Abbreviated Dial code 00 99 2 Press the dial soft key or pickup the handset 3 Wait for the called party to answer Modifying an Abbreviated Dial Code 1 Press 75 2 Press the dial soft key or pickup the handset NOTE A voice prompt will lead you through the remaining steps Press 1 to program set the Abbreviated Dial code 00 99 Press the digits of the Abbreviated Dial code to modify followed by or press to exit 5 Dial the phone number you want to assign to this Abbreviated Dial code followed by the sign or press to cancel The phone number you entered for this Abbreviated Dial number is repeated back NOTE Be sure to enter all the numbers normally required to dial the call This includes the area code for long distance calls and may include the area code for local calls in some areas 6 Press to save the changes or to exit without saving Program or verify another Abbreviated Dial code or hang up to exit Deleting an Abbreviated Dial Code 1 Press 75
8. The system records whatever is spoken during the 5 seconds which can be either the caller s name or silence If the caller does not record a name no name will be spoken when you answer the call Sipura SPA 841 Telephone User Guide System Telephone Features 33 620 05600270 Answering Privacy Guard Call Once a caller has entered an access code or recorded their name the call will ring on your phone If you have a display and receive caller ID information you will see From Privacy Guard on the display If the caller entered an access code the access code digits will be displayed also If the caller entered an access code your telephone rings normally and you are connected to the caller when you answer the call If the caller recorded their name your telephone rings with a priority ring When you answer the call a prompt is played that announces the call and offering the following options e Press 1 to answer the call e Press 2 to play an announcement to the caller that you are unavailable e Press 3 to transfer the caller to voice mail NOTE This option will be available if you have a voice mail button on your telephone for your voice mail mailbox or for another voice mail mailbox such as the main number attendant phone or another person s mailbox executive assistant phone However if you do not have your own mailbox and choose this option you will get reorder fast busy If you do not have a voice mail button
9. 36 Redial Phone Feature Buttons 37 Redial 37 Star Codes 37 Selective Call Forward 37 Add Forwarded Numbers 39 Delete Forwarded Numbers 40 Disable 38 l 6 Index Enable 38 Enter Forward Number 38 Identify Forwarding Destination Number 39 List Forwarded Numbers 39 Speed Dial 41 Deleting a Number 42 Identify Assigned Number 41 Program Speed Dial Number 41 Use 41 Speed Dial Buttons Modify 41 Star Codes 42 Transfer 43 Telephone Features Table 2 Telephones Answering Second Call 5 Call Answering 5 Ending Call 6 Hanging Up 6 Making External Calls 6 Making Internal Calls 6 Moving Your Telephone 3 Settings Selecting a Ringer Sound 8 Transfer 43 Troubleshooting Speakerphone 11 U Urgent Pager Notification Default Menu 58 Option A Menu 77 Option B Menu 95 96 Using TAPI to Call from Outlook 101 Using the Speakerphone 10 V Voice Mail Controls Default Menu 51 Option A Menu 70 Option B Menu 88 Fast Forward to the End of a Voice Mail Default Menu 51 Option A Menu 70 Option B Menu 89 Marking a Message as Urgent Default Menu 53 Option A Menu 72 Option B Menu 90 Pause Play of a Message Default Menu 51 Option A Menu 70 Option B Menu 89 Replying to a Message Default Menu 56 Option A Menu 75 Option B Menu 93 Rewind to the Beginning of a Message Default Menu 51 Option A Menu 70 Option B Menu 89 Rewind Fast Forward Default Menu 51 Option A Menu 70 Option B Menu 89 Voice Mail Features Accessing Your Mailbox
10. 6 The speaker on your telephone should be activated and you should hear ringing or a busy signal as the call is connected to the dialed number 102 Set Up Outlook for TAPI Sipura SPA 841 Telephone User Guide 620 05600270 7 Ifthe person you called answers carry on the conversation in the usual manner NOTE Do NOT click the Close button or icon in the New Call dialog box while carrying on a conversation on the speakerphone if available on your phone Closing the New Call dialog box while using the speakerphone will end the call immediately Minimize the New Call dialog box or if you need to close the dialog box pick up the handset Picking up the handset moves control of the call to the physical phone from the computer under Outlook and TAPI 8 End the call by hanging up the handset pressing the speaker button or clicking the Close button or icon in the New Call dialog box Installing the TAPI Support Software To install and set up the TAPI 2 1 compliant software use the following steps Start Web Portal Click the Options tab Click the PC Integration tab Click Install TAPI Service Provider to begin the installation process A O POS Password gt Profile PC Integration Click the Install oiss TAPI Service Provider Install TAPI Service Provider button to begin the installation process You will be given the choice to Open a file or Save it to your harddrive Select Open Follow the installation instructi
11. Accessing Your Voice Mail You can access your voice mailbox from several different sources e Your phone e Any other internal phone e Any touchtone phone outside your office e The email program on your PC password required from your phone Press the messages button or dial 09 to access your voice mail system 2 Ifyou dialed 09 press the Dial soft key or line or speaker button or pickup the handset 3 Enter your password if required Sipura SPA 841 Telephone User Guide 620 05600270 Voice Mail Features Option A Menu Requests Return Receipt you are notified recipient as accessed 4 Ifyou have new voice mail the messages are identified and played Otherwise you will be prompted with choices to play your inbox messages play your saved messages change your password playback your greetings record new greetings or exit the voice mail system 5 Press the corresponding digit on your phone to select the desired voice mail function from any other internal phone 1 Dial 555 or the code provided by your system administrator You hear a welcome greeting and are prompted to enter your extension number Enter your extension number You are prompted to enter your password Enter your numeric password followed by the key NOTE f you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to pl
12. Call Forward Busy Call Forward Busy allows you to forward calls arriving at your phone while it is busy to be forwarded to the number you enter Calls will not ring at your phone and will be sent to the number entered as the forward destination Calls forwarded to an external number 7 or 10 digits that are unanswered will roll over to voice mail if available at that number Calls forwarded to an internal number 4 digit extension that are unanswered will roll over to voice mail if available for the called party not the forwarding destination External forwarding must be supported by your system for external numbers to be accepted Be sure to include the access code for an outside line and the area code if necessary with the external number Up to 20 digits may be entered Enabling Call Forward Busy NOTE The display will show the available options as the prompts are played Depending on available space on the display the final entry usually for re enter or exit may not appear completely 1 Press 76 on the telephone keypad and press the dial soft key e If you do not have a previously configured forward number you will be instructed to enter a forwarding number and press e If you previously configured a forwarding number you will be instructed to do one of the following e Press 1 to enable forwarding Go to step 8 e Press 2 to change the current forwarding number Go to step 2 20 System Telephone Fe
13. Gall Microsoft Visual SourceSafe 6 0 ap Remedy GO sidestep Efi teo00 Administration Trillian ER Windows Explorer fw Word IS x PRO Tekelec File name TAPI EXE Save as type Application Cancel 7 Find the TAPI EXE file shown here on the PC desktop and double click it to run the install program 104 Set Up Outlook for TAPI Sipura SPA 841 Telephone User Guide 620 05600270 8 9 Desktop Portal robopdf ADCSr114 zip info pdf robopdf exe JAWS info pdf marker return crash test Frm POF A CJ zi oe RoboPDF How Linkit pdf TAPI EXE PA o JavaWeb LinKit White Start Depending on the PC s operating system and security settings a security warning window may be displayed as part of the install Click Run to install or Cancel to not install TAPI File Download Security Warning Do you want to run or save this file Name TAPI EXE Type Application 347 KB From 172 30 7 16 potentially harm your computer If you do not trust the source do not Y While files from the Internet can be useful this file type can tun or save this software What s the risk Click Next in the Welcome dialog box to install the TAPI program Sipura SPA 841 Telephone User Guide Set Up Outlook for TAPI 105 620 05600270 10 Click Next to start the installation 2 Start Installation You are now ready to install Tekelec T6000 TAPI provider Press the Next button to b
14. a69 555 2186 7 Dialing Properties J Create new Journal Entry when starting new call Call status On hook Start Call End Call Dialing Options Close 5 Click Dialing Options to open the Dialing Options dialog box 6 Click on the drop down menu in the Connect using line field and scroll down any entries until you find your telephone number circled r Settings For speed dialing Name Phone number r Settings For phone number Formatting and dialing Automatically add country code to local phone numbers Dialing Properties r Connect using line iPconF LINE Line Properties a i 9723542118 Cancel 7 Select your telephone number and click OK to return to the New Call dialog box 116 Set Up Outlook for TAPI Sipura SPA 841 Telephone User Guide 620 05600270 8 You may call this contact or close the New Call dialog box Outlook or your TAPI enabled application is now configured to place calls using your telephone number Sipura SPA 841 Telephone User Guide Set Up Outlook for TAPI 117 620 05600270 118 Set Up Outlook for TAPI Sipura SPA 841 Telephone User Guide 620 05600270 Index A Abbreviated Dial 13 Abbreviated Dial Code Create 13 Delete 14 Modify 14 Use 14 Verify 15 Accessing Voice Mail From any other internal phone Default Menu 49 Option A Menu 68 Option B Menu 87 From any Outside Touchtone Phone Dialing Main Number Def
15. for options see Voice Mail Distribution List on page 47 Sipura SPA 841 Telephone User Guide Voice Mail Features Default Menu 45 620 05600270 Table 2 Voice Mail Main Menu Access Code Function 7 Compose a message for options see Voice Mail Compose List on page 47 8 Manage custom operator number Not supported for stand alone mailboxes for options see Voice Mail Custom Operator Zero Out List on page 48 star Exit the voice mail system Table 3 Voicemail Message Controls Feature Before Mail After Mail During Mail Message Message Message Rewind NA NA 7 Rewind to beginning NA NA 77 Next message 8 8 Forward message 6 6 Reply message 2 2 2 Dial Back Originator 3 3 3 Replay message 7 7 NA Delete 4 4 4 Save 5 5 5 Pause Unpause Play NA NA 8 Fast Forward NA NA 9 Fast Forward to the End NA NA 99 Skip to Previous Menu Options i NOTE f you are listening to the introductory message and you press you will exit from voice mail Table 4 Voice Mail Personal Greeting List Access Code Function No Answer greeting Do Not Disturb greeting Busy greeting 46 Voice Mail Features Default Menu Sipura SPA 841 Telephone User Guide 620 05600270 Table 4 Voice Mail Personal Greeting List Access Code Function 4 Name greeting 5 Rep
16. 1 do the following a Enter the number to remove b Press to remove or press to cancel return to the main menu c If you pressed the system repeats the number you entered 36 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 Redial d Press to delete the entry or to exit without saving e Select a menu item or hang up If you pressed 2 do the following The first number in the Selective Call List is played Press 1 to delete the number or to hear the next number Repeat these steps until you are finished deleting numbers apg Press to exit e Select a menu item or hang up If you pressed 3 all numbers in the list are immediately deleted and you return to the main menu WARNING There is no confirmation for deleting all numbers in the Selective Call List As soon as you press 3 all numbers are deleted Be very sure this is what you want to do before pressing 3 Select a menu item or hang up This feature lets you redial the last number internal or external that you dialed Using the Phone 1 2 3 4 Press the redial soft key Use the up and down scroll keys to highlight a number to call Press the dial soft key Speak to the called party Using Star Codes 1 2 Dial 07 and press the dial soft key or pick up the handset Speak to the called party Selective Call Forward Selective Call Forward allows you to program your phone to send calls from
17. A Menu Sipura SPA 841 Telephone User Guide 620 05600270 b Press to accept the message 4 Choose one of the following options to finish forwarding e Press 1 to forward the message e Press 2 to change the introductory message e Press 3 to review the introductory message e Press 9 to mark urgent and forward e Press to cancel the forward NOTE Press at anytime to cancel the forward If you press you must reenter the extension s and any desired introduction Replying to a Message To reply to a message you receive 1 Press 2 to reply to the message You hear a prompt to record your reply 2 Record your reply message Press to accept your message Your voice mail system gives you the following options e Press 1 to send reply e Press 2 to change reply e Press 3 to review reply e Press 9 to mark urgent and reply e Press to cancel the reply and re record You hear the message options again Dialing Back a Caller To dial a caller who left a message if Caller ID information is available Press 88 Sending a Message Directly to an Extension You can send a voice mail message directly to an extension without dialing their extension and having to wait for the call to roll to the voice mail system To go directly to someone s voice mailbox Sipura SPA 841 Telephone User Guide Voice Mail Features Option A Menu 75 620 05600270 1 Dial 577 or the code provided by your system administrator on the
18. Default Menu 48 Option A Menu 67 Option B Menu 86 Changing Your Password Default Menu 53 Option A Menu 72 Option B Menu 90 Composing Messages before Sending Default Menu 52 Option A Menu 71 Option B Menu 89 Steps Default Menu 52 Steps Option A Menu 71 Steps Option B Menu 89 Creating New Voice Mail Distribution Group Default Menu 59 Option A Menu 78 Option B Menu 97 Deleting a Message Default Menu 55 Option A Menu 74 Option B Menu 92 Deleting Voice Mail Distribution Group Default Menu 62 Option A Menu 81 Option B Menu 99 Dialing Back a Caller Default Menu 56 Option A Menu 75 Option B Menu 94 Editing Voice Mail Distribution Group Default Menu 60 Option A Menu 79 Option B Menu 97 Exiting Voice Mail Default Menu 62 Option A Menu 81 Option B Menu 100 Forwarding a Message Default Menu 55 Index l 7 Option A Menu 74 Option B Menu 93 Introduction Default Menu 45 Option A Menu 63 Option B Menu 83 Listening to Your Greetings Default Menu 57 Option A Menu 77 Option B Menu 95 Managing Distribution Groups Available Options Default Menu 59 Available Options Option A Menu 78 Available Options Option B Menu 96 Default Menu 59 Option A Menu 78 Option B Menu 96 Menus and Commands Default Menu 45 Option A Menu 63 Option B Menu 83 Modifying Voice Mail Distribution Group Default Menu 60 Option A Menu 79 Option B Menu 97 Pager Notification Information Received Default Menu 58 Information Received Option A Men
19. External Calls 6 External Dial Tone 28 External Ring 28 F Feature Activation Digit 13 Features 13 Features Table 2 Forwarding a Voice Mail Message Default Menu 55 Option A Menu 74 Option B Menu 93 H Hands Free Calling with Speakerphone 10 Hanging Up 6 Hold 28 How to Answer a Second Call 5 25 Answer the Phone 5 Hang up 6 Mark a Message as Urgent Default Menu 53 Option A Menu 72 Option B Menu 90 Reply to a Message Default Menu 56 Option A Menu 75 Option B Menu 93 Select a Different Ringer Sound 8 Suspend Call Waiting 26 Use Controls While Playing Messages Default Menu 51 Option A Menu 70 Option B Menu 88 Installing TAPI 103 Internal Calls 6 Internal Dial Tone 27 Internal Ring 28 Introduction 1 Accessing Phone Features 1 In This Manual 1 IP Telephones Components Descriptions 1 L Line Button Indicators 6 List Voice Mail Distribution Group Members Default Menu 60 Option A Menu 79 Option B Menu 98 Listening to Your Voice Mailbox Greetings Default Menu 57 Option A Menu 77 Option B Menu 95 Listing of Voice Mail Distribution Groups Default Menu 62 Option A Menu 81 Option B Menu 100 Index l 3 Managing Distribution Groups Available Options Default Menu 59 Option A Menu 78 Option B Menu 96 Default Menu 59 Option A Menu 78 Option B Menu 96 Menus and Commands Default Menu 45 Option A Menu 63 Option B Menu 83 Message Controls for Voice Mail Default Menu 51 Fast Forward to the End of a Messa
20. If you previously configured a forwarding number you will be instructed to do one of the following e Press 1 to enable forwarding Go to step 8 e Press 2 to change the current forwarding number Go to step 2 2 Enter the number to which you want to forward your calls when the phone is unanswered Be sure to enter the number exactly as you would if you were to call that number Include the area code if necessary Press A prompt asks you to confirm the forwarding number e Press to confirm e Press to re enter the forwarding number NOTE f you entered an external number but are not allowed to forward calls to external numbers a prompt states the number is invalid and requests you enter a number If you pressed return to step 2 or hang up If you pressed you are offered the option to verify the forwarding number e Press 1 to verify the number you entered e Press 2 to enable the number Go to step 8 7 Ifyou pressed 1 the forwarding number is dialed e Call is answered by a person Explain your call have them hang up and then press to enable the forwarding number or to exit without enabling forwarding 22 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 e Call is not answered Prompt explains call not connected and asks you to press to enable the forwarding number or to exit without enabling forwarding e Answering machine or voice mail answers Press to escape and the
21. Menu Sipura SPA 841 Telephone User Guide 620 05600270 Subject Voice Mail from calling party Body the text entered by the system administrator i e Please call me need to talk to you NOTE f the system administrator left the body text empty you get as the body calling party called you on date at time Managing Distribution Groups Voice messaging distribution groups can be created as either personal or corporate groups Up to 20 personal groups can be created by individuals for their own use while up to 70 corporate groups can be created Corporate customer distribution lists are created by an administrator or a user with access to a customer s main number voice mail box and are available for use by all of a customer s users By default corporate group number 10 in each customer partition is named Everyone includes all mailboxes within a company and is available to all users The Everyone group is updated whenever a mailbox assigned to the customer partition is added or deleted The following options are available when you access the distribution groups menu item e List all distribution groups e Create a group e Edit a group e Delete a group e Return to the main menu Creating a New Group 1 Access the voice mail system 2 Press 6 for distribution groups 3 Press 3 to create a group 4 Enter the number of the group to be created and record the name of the group e The group n
22. Modifying a Group 1 Access the voice mail system 2 Press 16 for Mailbox Options 3 Press 6 for distribution groups Sipura SPA 841 Telephone User Guide Voice Mail Features Option B Menu 97 620 05600270 4 Press 2 to edit a group 5 Enter the number of the group to be edited 6 Press a number to select an option from the edit menu e List all members press 1 e Add a member press 2 e Delete a member press 3 e Play the group name press 4 e Change the name press 5 e Go back to the previous menu press NOTE f the group does not exist the user will hear The group number xx does not exist Please try again NOTE To edit group corporate or company distribution lists you must be in the mailbox for your company s main number Listing Members of a Group If you pressed 1 for a list of all distribution group members the following happens 1 The total number of members in the group is announced The extension of each member is announced Press to skip to the next entry in the list before the number being announced is finished Adding a Member to a Group If you pressed 2 to add a distribution group member do the following 1 After the prompt enter the extension number of the member you wish to add 2 Press the sign e The extension number you entered is played back to you for confirmation 3 Press the key to add the user or key to cancel e If you press and the member does not e
23. Next Message cssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 74 Deleting a MeSSaQ cececceeeeeeeeeeeeeeseeeeseeeseeeeeseeeceneeeeeeeeeeeees 74 Forwarding a Message to Another Mailbox eeeeee 74 Replying to a Message ccccccccecceeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeeees 75 Dialing Back a Callens siccccecceee cece eine 75 Sending a Message Directly to an Extension 75 Personal Greetings 2isc2cccecc cocccec ccc ccck cc snscs decsedceedevectaasacestucacecebicoencnt 76 Recording Personalized Mailbox Greetings cccceeeeesseieeeeeeeeeeeee 76 Listening to Your Greetings 222 ccccseeessececeeeeeeeeeeeseeeeeeeeeeeseseceenseeenees 77 Receiving Pager Notification ccccccccccceeeeeeeeeeeeeeeeeeeeeeeneneeneeees 77 What You Receive on Your Pager Cell Phone 0 eceeeeeeeeeeeeeeeeeeeneeee 77 Managing Distribution Groups ccccceeeteeeeeeeeeeeeeeeeeeeeeeeeeeneeees 78 Creating a New Groups ccdecsccyagetpedcncchatees digacthcaenpenateatasanteee tateadetsecenaens 78 Editing or Modifying a Group e cece eeeeeeeeee eter eee eeeeeeeeeeeeeeeeenaaeeeeeeeeeeeea 79 List All Group Members ccccccccccecccececeeececeeeeeeeeeeeeeeeeeeeseeeteeess 79 Add a Member to the Group 2 cccceseeseseneceeeeeeeeeseeeeeeeeeeeeneeees 80 Delete Group Member ccccccccceccceccececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeetess 80 Play the Group Name carin
24. Privacy Guard is a call screening service that works with Caller ID to identify all incoming calls that have no Caller ID such as calls that are Anonymous Unavailable Out of Area or Private It forces callers to identify themselves by entering an access code or recording their name in order to complete the call You will know who is calling and have four options for handling the call Access Codes Privacy Guard provides the ability to create two kinds of access codes that you can give to family members friends or business associates to allow them to identify themselves if they call and their caller ID is not available You decide who gets which code For phones with a display access codes are shown on the display as shown Privacy Guard lt access code gt The Access Code is a 3 digit code that when required is entered followed by the key There is only one Access Code 32 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 The Selective Caller List is a list of up to ten codes Each cost must be 10 digits When required a caller enters the code followed by the key HINT When creating the codes for the Selective Caller List you want codes that are easy for the caller to remember and use If the code will be used for an individual you might want to use the phone number most commonly used by that person If it is for a group of people or a business use a number that will be easy for them to use
25. Sending a Voice Mail Message Directly to an Extension Default Menu 56 Option A Menu 75 Option B Menu 94 Set Up Oulook for TAPI Installing TAPI 103 Using TAPI to Call from Outlook 101 Set Up Outlook for TAPI 101 Configuring Windows for TAPI 108 Skipping the Voice Mail Menu Default Menu 53 Option A Menu 72 Option B Menu 91 Skipping to the Next Voice Mail Message Default Menu 55 Option A Menu 74 Option B Menu 92 Speakerphone Troubleshooting 11 Using 10 Speed Dial 41 Deleting a Number 42 Identify Assigned Number 41 Program Speed Dial Number 41 Use 41 Identify Assigned Number 41 Speed Dial Buttons Modify 41 Star Codes 42 Abbreviated Dial 13 Add Members to Priority Call 30 Anonymous Call Rejection 15 Call Block Selective Call Rejection 15 Call Forward All Calls 18 Call Forward Busy 20 Call Forward No Answer 21 Index l 5 Call Forward Out of Service 23 Call Return 24 Call Trace 25 Caller ID Block 26 Delete Priority Call Members 31 Enable Disable Priority Call 30 List Priority Call Members 30 Permanent Caller ID Block Release 29 Privacy Guard 32 Access Codes 32 Answering Call 34 Caller Actions 33 Entering Access Codes 33 Recording Name 33 Disabling 34 Enabling 34 Managing Access 35 Managing Access Codes Changing the Code 35 Listening to Codes 35 Selective Call List 35 Adding Numbers 35 Deleting Numbers 36 Listening to Numbers 36 Selective Call Forward 37 T TAPI Configuring Outlook to use 115 Set up O
26. Your voice mail system gives you the following options e Press 1 to send reply e Press 2 to change reply e Press 3 to review reply Sipura SPA 841 Telephone User Guide Voice Mail Features Option B Menu 93 620 05600270 e Press 9 to mark urgent and reply e Press to cancel the reply and re record You hear the message options again Dialing Back a Caller To dial a caller who left a message if Caller ID information is available Press 14 Sending a Message Directly to an Extension You can send a voice mail message directly to an extension without dialing their extension and having to wait for the call to roll to the voice mail system To go directly to someone s voice mailbox 1 Dial 577 or the code provided by your system administrator on the keypad You hear a voice prompt to enter the extension number of the person you want to send a message to 2 Dial the extension number You hear a greeting and voice prompt to enter a message 3 Record your message and hang up NOTE You can press on your phone at any time during the greeting to skip to the end of it Personal Greetings You can record a different voice mail greeting for each of the conditions that transfers a caller to your voice mailbox e when your phone rings and you don t answer it the No Answer greeting e when you have activated the Do Not Disturb feature if this feature is provided on your telephone e when you are talk
27. be blinking red Press the blinking line button to resume the call Sipura SPA 841 Telephone User Guide Basic Phone Features 5 620 05600270 Hanging Up To hang up the phone use one of these options e Replace the handset in its cradle e Press the line button and replace the handset e Press the Headset button if using a headset e Press the Speaker sd button if using the speakerphone Line Button Indicators The numbers assigned to each of the line buttons on the Sipura phone appear on the LCD display Each line button has a light indicator that indicates the state of the call on the line e Solid green the line is free with no active calls e Solid red there is an active call on the line e Blinking red a call is incoming or there is a call on hold Press the blinking line button to pick up the call Making an External Call Several options exist for you to make an external call from your telephone You may use any of the following options the handset traditional a headset attached to the phone the speakerphone or the keypad direct dialing 1 Optionally lift the handset press the Speaker ad button or if using a headset press the Headset button 2 Enter the desired number that you wish to call Press 9 or the digit that is required to access an outside line plus the desired number NOTE f you make a mistake in typing the number you can press the erase soft key to re ente
28. cccecceeeesseeeeeceeeeteeeseneneaeeeeees 14 Verifying an Abbreviated Dial Number 0 0 2 eee eeeeeeeee eee eeeeeetaeeeeeeeeeee 15 Anonymous Call Rejection cccccccceeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeees 15 Enabling Anonymous Call Rejection cccceeeeeeeeeeeeeeeeennttaeeeeeeeeeee 15 Disabling Anonymous Call Rejection cccccceeeeeeeeteneeeeeeeeeeeeneeeeeeeeees 15 Call Block Selective Call Rejection cccceecceeeeeeeeeeeeeeeeees 15 Enabling Disabling Call BlOCK 2 cccesteensieesctecaseeeasteciantetieasie tone steerde 16 Blocking Number of Last Call Received 0 0 0 0 cceeeeeeeeeeeeeeeeeeeseeeeeeeeees 16 Adding Numbers to Call Block List ccc eeeeeeeeeeee eee eeennaaeeeeeeeeeee 17 Listing Blocked NUMBGRS eiss icicesec ees cccces cueisd wane tia ac oieayhe MadneeavwtvesMienhactetes 17 Deleting Numbers from Call BIOCK c cccceeeeeeeeeeneeneceeetedeeeeneeeneneeees 17 Call Forward All Calls ccccecceeeeseeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeeeeeeneenees 18 Enabling Call Forward All 0 0 0 ceeeeeesseececeeeeeeeeeeeeaaeeeeeeeeeeeaaaaeeeeeeeeeee 19 Disabling Call Forward All ssscscessiecon cena te a iere Bia tench et neti aattea eee 20 Call Forward Busy sccc cccicecceitce ection eee 20 Enabling Call Forward BuSY cceeeeeeeeeeeeeeeeeeneeeeeeeeeeeeaaaeeeeeeeneeeea 20 Disabling Gall Forward BUSY esi s6ssscics cr teebiiot eaten teavige ue relanntatgescten exaa
29. dead 95 Receiving Pager Notification cccccccceeeeeeeeeeeeeeeeeeeeeeeeneeeeneeees 95 What You Receive on Your Pager Cell Phone eeeeeeeeeeeeeeeeeeeeeneeee 96 Managing Distribution Groups cccccceeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeees 96 Creating a New AGSIOU Pies stsseensherrreetae hs aad see ascend al aaah em Mawes 97 Editing or Modifying a Group ica Sa eee a 97 Listing Members of a Group sececeeeeeeeteeseeeneeedeeeebenssnenenseneede 98 Adding a Member to a Group sciverrsdcecerastepapsauid sacceaeceeehhavyeatavaeaneecsas 98 Deleting a Group Member 2 sceceeeeeeeeeeeeeeeneneetesesesceeneneceeees 98 Play the Group Namea nnee ered Soemtadecteannts iecawens taco seue ied 99 Change the Group Name 2550 iiieletohiacaladnettannesss Duelo eMande attends 99 Deleting a GrOUp raft eee Stee teehee cee eh use chalets Annee 99 Listening to a List of Distribution GroupS ee eeeeeeeeeeeeeeeeeeenneaees 100 Exiting the Voice Mail System cccccccccceeeeeeeeeeeeeeeeeeeneeeeeeeeeee 100 vii 7 Set Up Outlook for TAPI Using TAPI to Call from Outlook 0 0 00 cccccecceeeeeeeeeeeeeeeeeneeeeeneeeeees 101 Installing the TAPI Support Software ssessseeeeeeeeeeees 103 Configuring Windows for TAPI cseeeeeeeeeeeeeeeeeeeeeeeeeeenneees 108 Configuring Outlook to Use TAP cceeeeeeeeeeeeeeeeeeeeeeeeeeeenes 115 NAEK iiiar ananasa aE sh voecdcetere
30. devices support different types of alerts e Basic numeric pages accept only keypad phone digits 1 0 and e Cell phones support voice streaming e Some cell phone models can receive text only e mails e E mail pagers can accept text only e mail messages You may choose to be alerted e Each time you receive any voice message e Only when you receive a message marked as urgent What You Receive on Your Pager Cell Phone Numeric You receive the numbers you entered in the Pager Info box when you set up the pager option with the system administrator The number could be a code that means something to you Voice when you answer the page voice mail plays a welcome announcement followed by a request for the account password Enter the password and listen to the normal voice mail menu options If the voice message is marked as Urgent the first voice message you receive is the urgent message When someone leaves a voice mail message on your phone the system immediately dials your pager or cellular phone The system tries to reach you every five minutes up to three times if you don t answer If you take the call but you don t enter digits at the prompt the system acts like you never answered the call and continues trying to reach you as stated above If you have caller id your office phone number name is displayed as the caller E Mail The message you receive reads as follows 58 Voice Mail Features Default
31. have a previously configured forward number you will be instructed to enter a forwarding number and press e If you previously configured a forwarding number you will be instructed to do one of the following e Press 1 to enable forwarding Go to step 8 e Press 2 to change the current forwarding number Go to step 2 Sipura SPA 841 Telephone User Guide System Telephone Features 23 620 05600270 2 Enter the number to which you want to forward your calls when your phone is out of service Be sure to enter the number exactly as you would if you were to call that number Include the area code if necessary Press 4 A prompt asks you to confirm the forwarding number e Press to confirm e Press to re enter the forwarding number NOTE f you entered an external number but are not allowed to forward calls to external numbers a prompt states the number is invalid and requests you enter a number If you pressed return to step 2 or hang up If you pressed you are offered the option to verify the forwarding number e Press 1 to verify the number you entered e Press 2 to enable the number Go to step 8 7 If you pressed 1 the forwarding number is dialed e Call is answered by a person Explain your call have them hang up and then press to enable the forwarding number or to exit without enabling forwarding e Callis not answered Prompt explains call not connected and asks you to press to enable the forwarding n
32. just entered Press to save the entry delete it from your list or press to cancel the entry Select a menu item or hang up Press 2 to hear the list of numbers and have the option to delete them as you go through the list The voice prompt announces the list and the first number Press until you find the number you wish to delete Press 1 to delete the number to hear the next number or to return to the Call Block menu The number is deleted immediately and the next number in the list is announced You can press 1 to delete it to hear the next number or to return to the Call Block menu Repeat the previous three steps until you have found and deleted as many of the numbers as you want Press to return to the Call Block menu or hang up Press 3 to immediately delete all member numbers The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Call Block menu Select a menu item or hang up Call Forward All Calls Call Forward All Calls allows you to forward all calls for your phone to the number you enter Calls will not ring at your phone and will be sent to the number you entered as the forward destination If your telephone has a display it will show that your telephone is forwarded You can forward calls to an IP or non IP phone 18 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 If your phone does not have a
33. on your phone this option is not available e Press 4 to deliver a message that you do not accept sales or soliciation calls and you are not to be called again If you enter anything other than the available menu options you will be prompted two more times to enter a valid menu option If you do not select a valid option in the allowed time or if you hang up without making a choice the system plays the announcement that you are unavailable and disconnects the call Enabling Disabling Privacy Guard The T6000 system allows you to turn the Privacy Guard feature on and off i e decide when calls without Caller ID information will be screened Disabling turning off the feature does not delete any access codes already entered for the feature Press 88 on the telephone keypad 2 Press the dial soft key or pick up the handset A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices 3 Press 1 to enable Privacy Guard if it is disabled or to disable the feature if it is enabled 4 Choose another option or hang up 34 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 Managing the Access Code Your 3 digit Access Code is managed using the keypad on your telephone You can change the code at any time and can listen to your chosen number if you forget what you set Changing the Access Code 1 Press 88 on the telephone keypad 2 Press the dial soft ke
34. or the code provided by your system administrator You hear a welcome greeting and are prompted to enter your extension number Enter your extension number You are prompted to enter your password Enter your numeric password followed by the key NOTE f you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system 4 Press the corresponding digit on your phone to select the desired voice mail function from any outside touchtone phone Dialing Main Number 1 Dial your main telephone number for the Auto Attendant feature and press 555 or the code provided by your system administrator NOTE f your system is set up for direct voice mail access dial the telephone number you have been given for voice mail system access by your system administrator NOTE You hear a welcome greeting and are prompted to enter your extension number Enter your extension number You will be prompted to enter your password Sipura SPA 841 Telephone User Guide Voice Mail Features Default Menu 49 620 05600270 Enter your numeric password followed by the key NOTE f you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices t
35. previous menu When you reach the main voice mail menu press 9 to transfer to the main number or operator Zeroing Out to a Custom Operator When callers reach your voice mail you can give them the option to leave a message or dial zero 0 and reach your custom operator which may be the auto attendant or another phone number By default the system will route callers to the auto attendant when they press zero You can change the destination from the voice mail main menu TIP When you record your greetings be sure to tell callers than they can press zero 0 to be transferred to the auto attendant or to your designated alternate phone number NOTE This feature is not supported for stand alone mailboxes To hear or change where pressing zero 0 goes follow these steps 1 2 3 4 Access the voice mail system Press 16 to access the Mailbox Options menu Press 5 to hear or change your custom operator selection You should hear an announcement that your custom operator is a phone number you previously programmed or the default selection NOTE f a custom operator is not available you will hear a message to that effect Do one of the following e Press 1 to change your custom operator number see step 6 Sipura SPA 841 Telephone User Guide Voice Mail Features Option B Menu 91 620 05600270 e Press 2 to restore the default custom operator see step 7 e Press to return to the voice mail main menu see step 8
36. voice mail system 2 Press 6 to select compose a message 3 Enter the phone numbers or group numbers of those persons you want to receive the message followed by the key When you are finished press again to complete your mailing list Record your message after the tone and press when finished You are prompted to perform one of the following e Press 1 to send e Press 2 to change Sipura SPA 841 Telephone User Guide Voice Mail Features Option B Menu 89 620 05600270 Press 3 to review your message is played back to you Press to set message options 7 Press a number to act on your message If you pressed 1 your message is sent and voice mail disconnects If you pressed 2 your are returned to the prompt to record your message Record again and follow the prompts If you pressed 3 your message is played back to you and you are then prompted to perform an action from the previous list If you pressed go to step 8 8 Press a number to set any message delivery options Press 1 to mark the message as return receipt requested you want to be notified when the recipient access the message Press 4 to mark the message as private Press 6 to mark the message as urgent Press to send the message without any options Marking a Message as Urgent To mark a message as urgent which places it in the recipient s voice mailbox before any regular messages follow these steps 1 Record a message Press
37. who will be forwarded 4 Enter the number with no spaces dashes or special characters followed by the key Press to save the entry add it to your list or press to cancel the entry Select another menu item or hang up Listing Forwarded Phone Numbers Press 63 or 83 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices Press 5 to list telephone numbers of members who will be forwarded 4 Press to hear the next number or press to return to the Selective Call Forward menu NOTE As long as you press for the next number the system will scroll through the list of member numbers starting over with the first number after the last number is spoken 5 Repeat the previous two steps until you have heard as many of the numbers as you want 6 Press to return to the Selective Call Forward menu when you are finished listening to member numbers Sipura SPA 841 Telephone User Guide System Telephone Features 39 620 05600270 7 Select another menu item or hang up Deleting Forwarded Phone Numbers 1 Press 63 or 83 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices 3 Press 6 to delete telephone numbers from the list of numbers which will be forwarded 4 The voice prompt provides opt
38. your message is sent and voice mail disconnects e lf you pressed 2 your are returned to the prompt to record your message Record again and follow the prompts e If you pressed 3 your message is played back to you and you are then prompted to perform an action from the previous list e If you pressed 4 go to step 8 8 Press a number to set any message delivery options e Press 1 to mark the message as urgent e Press 2 to mark the message as private e Press 3 to mark the message as return receipt requested you want to be notified when the recipient access the message e Press 4 to clear message options e Press to return to the voice mail main menu 9 If you pressed any key from 1 4 you are returned to the Compose Message menu step 6 10 Repeat steps 6 8 until you press 1 to send or to return to the voice mail main menu or hang up 52 Voice Mail Features Default Menu Sipura SPA 841 Telephone User Guide 620 05600270 Marking a Message as Urgent To mark a message as urgent which places it in the recipient s voice mailbox before any regular messages follow these steps Record a message Press Press 9 to mark as urgent and send NOTE f your system administrator has turned on message notification messages marked as urgent will automatically notify of the recipient that they have an urgent voice message Changing Your Password The system default for your voice mail password is your extension numb
39. 7 Main Menu g NA Table 19 Voice Mail Personal Greeting List Access Code Record Play 1 No Answer greeting No Answer greeting 2 Do Not Disturb greeting Do Not Disturb greeting 3 Busy greeting Busy greeting 4 Replace with default greetings Name 5 Play personal greetings NA Return to main voice mail NA menu star NA Return to main voice mail menu Table 20 Voice Mail Distribution List Access Code Function 1 Hear a list of all distribution groups 84 Voice Mail Features Option B Menu Sipura SPA 841 Telephone User Guide 620 05600270 Table 20 Voice Mail Distribution List Access Code Function 2 Edit a distribution group 1 list of members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu 3 Create a distribution group 4 Delete a distribution group star Return to main voice mail menu Table 21 Voice Mail Compose List Access Code Function 1 Send message Change message re record Review message listen to recorded message 2 3 Set message options for options see Voice Mail Message Options List on page 85 Table 22 Voice Mail Message Options List Access Code Function 1 Requests Return Receipt you are notified recipient as accessed the mess
40. A NA Fast Forward to end NA NA Next NA Pause Unpause Play NA NA Main Menu ia i NA Return to message header NA NA Message Handling Menu NA NA Table 11 Voice Mail Message Controls Feature Before Mail After Mail Message During Mail Message Message Return to Envelope NA NA star Return to Previous Menu star star NA Skip Envelope NA NA Go to Next Message NA NA Rewind NA NA 1 Rewind to the beginning NA NA 11 Pause Resume NA NA 2 Fast Forward NA NA 3 Fast Forward to the end NA NA 33 or Replay message NA 4 4 Forward NA 6 6 Delete NA 7 7 Reply NA 8 8 Save NA 9 9 Call originator NA 88 88 Table 12 Voice Mail Personal Greeting List Access Code Function 1 No Answer greeting Sipura SPA 841 Telephone User Guide 620 05600270 Voice Mail Features Option A Menu 65 Table 12 Voice Mail Personal Greeting List Access Code Function 2 Do Not Disturb greeting 3 Busy greeting 4 Name greeting 5 Replace personal greetings with default greetings star Return to main voice mail menu Table 13 Voice Mail Distribution List Access Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 list of members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu Create a distribution group Rl ow D
41. OUD 2c aya cae E E E 28 IU sd ows ash cce das aca aasescheacdene dae cicascsahste dcavateacesbenasnescecederacassemsromecn 28 On hook Dialing si c cscs oceans ti ie ceceeectctectact fe tap veacee eet tetteennrci ate 29 Permanent Caller ID Block ReleasSe ccccceesseeeeeeeeeeneeeeeeeeeeeees 29 Priority Cah oo ccicoccec cesses ceczce oes ced a arar m dads sunduweasneatocsusescdesucesacendences 29 Enabling Disabling Priority Call ccceceeeeeeeeeeeeeeeeeeeeeeeeeeennaeeeeeeeeeeeea 30 Adding Members to the Priority Call List cece ceeeeeeeeeeeenetneeeeeeeeeees 30 Listing Priority Call Membefrs ccccccecsesccceceeeeeeeseeeceeeeeseeseneneeneeneeee 30 Deleting Priority Call Members c cccecceceeeeeeeeseeeeeeeeeeteeeeseceeeneneees 31 Privacy Guard chien Se eee eats tact 32 NA ATOTO CEAP hehe T TTET TT 32 Caller ACtlonns a scivsycacsecuiseesiececzlens tact sckeeivaassueliaietdieelteessie nteledoneien nates 33 Entering an Access Code stir ck etwas tao c peta telah cea tinans Mean 33 Recording a Name 205 8 eke este Bi Gerd Ace b ed ata Nae a cast eee 33 Answering Privacy Guard Call eeeeccecccceeeeeeeeeeeaaaeeeeeeeeeeeenenneeeeeeeeees 34 Eriabling Disabling Privacy Guard sscicsceatsctnrscdoeorstenrt eetereeiadetecanndeavtuadee 34 Managing the Access Code ccccccceecetecseccceeceeeeneseseeceneseeeeeneneeseneeenees 35 Changing the Access Code ccccccccceeccecceeeeeesseeceneeee
42. Press 6 to mark as urgent and send NOTE f your system administrator has turned on message notification messages marked as urgent will automatically notify of the recipient that they have an urgent voice message Changing Your Password The system default for your voice mail password is your extension number To keep others from listening to your voice mail messages you should change your password to something only you know Access the voice mail system Press 16 to access the Mailbox Options menu 1 2 3 Press 2 to change your password 4 Enter your new password by pressing numbers on the keypad followed by 90 Voice Mail Features Option B Menu Sipura SPA 841 Telephone User Guide 620 05600270 Enter your new password again A prompt will tell you if you have successfully changed your password NOTE f you have messages in your voice mail box but you want to skip them and change your password press to get the main menu then follow the above steps Otherwise listen to your messages and then follow the above steps Skipping the Mail Menu to Hear Messages To immediately begin listening to voice mail press 5 during the voice mail menu announcement Returning to the Auto Attendant or Operator When calling from outside of the VoIP system you can escape from voice mail to the auto attendant or operator using the star key Press or as directed by the prompts to move from the selected option to the
43. Press 9 to skip forward in 5 second increments e Repeat the process to further rewind or fast forward Rewind to the Beginning of a Message If you want to return to the beginning of the message e Press 77 Fast Forward to the End of a Message If you want to forward to the end of a message e Press 99 Pause Play of a Message To pause play of a message or to resume play of a paused message e Press 8 Sipura SPA 841 Telephone User Guide Voice Mail Features Default Menu 51 620 05600270 Composing Messages before Sending The compose feature of the voice mail system allows you to record a message and review or change it before sending it to any number of users or distribution groups You first enter the extensions and distribution group numbers of the recipients and then record and send your message Compose and Send a Message 1 Access the voice mail system Press 7 to select compose a message Enter the phone numbers or group numbers of those persons you want to receive the message followed by the key When you are finished press again to complete your mailing list Record your message after the tone and press when finished You are prompted to perform one of the following e Press 1 to send e Press 2 to change e Press 3 to review your message is played back to you e Press 4 to set message options e Press to return to the voice mail main menu 7 Press a number to act on your message e If you pressed 1
44. TT REN E E Sipura SPA 841 Residential Telephone User Guide 620 05600270 Software Release 5 6 Tekelec Inc 3001 E President George Bush Highway Suite 150 Richardson TX 75082 2000 2003 Tekelec Inc All rights reserved Tekelec has used its best efforts in preparing this manual and the procedures contained in it However this manual may include technical or typographical errors despite the publisher s best efforts Information in this manual is subject to change with these changes to be incorporated in new editions of the manual Tekelec may add features or enhancements to the product described in this manual at any time Tekelec welcomes comments about this manual Comments may be sent as email or regular mail Email should be sent to techpubs vocaldata com Regular mail should be sent to Tekelec Inc Technical Publications Manager 3001 E President George Bush Highway Suite 150 Richardson TX 75082 Tekelec may use or distribute any information you supply in any way it believes appropriate without incurring any obligation to you Trademarks and Acknowledgments The VocalData logo Voice Over IP Softswitch VOISS and We Talk Data are trademarks of Tekelec All products names and services are trademarks and registered trademarks of their respective companies Music BG_EASY WAV BG_LIGHT WAV BG_JAZZ WAV IRELAND WAV JAPAN WAV LITLLITE WAV TRANCE WAV and P Copyright 1989 1997 Romeo Music Int
45. a SPA 841 Telephone User Guide 620 05600270 Your Sipura SPA 841 Telephone 3 4 Your Sipura SPA 841 Telephone Sipura SPA 841 Telephone User Guide 620 05600270 Chapter 2 Basic Phone Features Adjusting the Volume 1 Activate the handset headset or speakerphone 2 Press the Volume s key once A horizontal scale displays on the phone to indicate the volume level 3 Press the Scroll buttons up or down to adjust the volume as desired The setting is automatically saved Adjusting the Ringer Volume 1 While the phone is ringing press the Volume e key once A horizontal scale displays on the phone to indicate the volume level 2 Press the Scroll buttons up or down to adjust the volume as desired The setting is automatically saved Answering a Call When you hear your phone ring answer in any of the following ways e Lift the handset e Press the line button that is blinking to activate the speakerphone e Press the Speaker sd button to turn on the speakerphone e Press the Headset button to use the headset Answering a Second Call Call Waiting When a second call comes in while you are already on a call you will hear a tone every few seconds indicating there is a call waiting To answer the second call press the blinking line button to pick up the waiting call The first call will be placed on hold automatically When you disconnect the second call the line button for the call on hold will
46. a list of telephone numbers to another telephone number All calls from phones on the list go to the same destination which can be changed at any time To use this feature you designate the forward destination and manage a list of telephone numbers internal or external that are forwarded to that number when a call with that caller ID appears at your telephone Sipura SPA 841 Telephone User Guide System Telephone Features 37 620 05600270 Selective Call Forward is managed through a menu of commands activated by pressing digits on the phone keypad The commands are e 1 Enable disable feature e 2 Enter the forward destination number e 3 ID forward destination number e 4 Add members to list to be forwarded e 5 List members of list to be forwarded e 6 Delete members from list to be forwarded The display on your telephone will show the options for each menu level For example if you press 6 to delete a number the display will show 1 Num 2 List 3 Del All Main Menu Enabling Disabling Selective Call Forward The T6000 system allows you to turn the Selective Call Forward feature on and off i e decide when calls from your list will be forwarded and when they will ring at your telephone as usual Disabling turning off the feature does not delete the list of callers assigned for forwarding 1 2 4 Press 63 or 83 Press the dial soft key or pickup the handset A voice prompt tells you wh
47. age DO NOT mute the other applications by clicking on the speaker in the Windows System Tray since this will mute the speakers for all sources including the voice mail you are trying to play Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listing to voice mails Using Controls While Playing Messages The system provides you with the following message control options 88 Voice Mail Features Option B Menu Sipura SPA 841 Telephone User Guide 620 05600270 Rewind Fast Forward While listening to a message follow these steps e Press 2 to skip back in 5 second increments e Press 4 to skip forward in 5 second increments e Repeat the process to further rewind or fast forward Rewind to the Beginning of a Message If you want to return to the beginning of the message e Press 22 Fast Forward to the End of a Message If you want to forward to the end of a message e Press 44 Pause Play of a Message To pause play of a message or to resume play of a paused message e Press Composing Messages before Sending The compose feature of the voice mail system allows you to record a message and review or change it before sending it to any number of users or distribution groups You first enter the extensions and distribution group numbers of the recipients and then record and send your message Compose and Send a Message 1 Access the
48. age and sends the message Marks message as Private and sends the message Marks message as Urgent and sends the message Sends the message without any options NOTE Occassionally a return receipt may be returned without the recipient hearing the message if your message is the first new message and the recipient hangs up or skips to the next message before listening to the message NOTE Selecting any of the numbered options immediately returns to the Voice Mail Compose List This is also true for callers leaving voice mail who select options after leaving their voice mail Sipura SPA 841 Telephone User Guide Voice Mail Features Option B Menu 85 620 05600270 Table 23 Voice Mail Custom Operator Zero Out List Access Code Function 1 Change number of custom operator zero out target 2 Restore default number of custom operator Zero out target star Return to main voice mail menu Table 24 Voice Mail Malbox Options List Access Code Function 2 Change Password 5 Custom Operator Assistant 6 Personal Distribution Groups 8 Record Name Main Menu Accessing Your Voice Mail You can access your voice mailbox from several different sources e Your phone e Any other internal phone e Any touchtone phone outside your office e The email program on your PC password required from your phone Press the messages button or dial 09
49. age as return receipt requested you want to be notified when the recipient access the message e Press 4 to clear message options e Press to return to the voice mail main menu 9 If you pressed any key from 1 4 you are returned to the Compose Message menu step 6 10 Repeat steps 6 8 until you press 1 to send or to return to the voice mail main menu or hang up Sipura SPA 841 Telephone User Guide Voice Mail Features Option A Menu 71 620 05600270 Marking a Message as Urgent To mark a message as urgent which places it in the recipient s voice mailbox before any regular messages follow these steps Record a message Press Press 1 to mark as urgent and send NOTE f your system administrator has turned on message notification messages marked as urgent will automatically notify of the recipient that they have an urgent voice message Changing Your Password The system default for your voice mail password is your extension number To keep others from listening to your voice mail messages you should change your password to something only you know Access the voice mail system Press 7 to change your password Enter your new password by pressing numbers on the keypad followed by ee a Enter your new password again A prompt will tell you if you have successfully changed your password NOTE f you have messages in your voice mail box but you want to skip them and change your password press to ge
50. al the phone number on the keypad and e press the dial soft key or e pick up the handset e Press the dir soft key use the scroll keys to select a person to call then press the dial soft key e Press the redial soft key use the scroll keys to select a person to call then press the dial soft key Permanent Caller ID Block Release If you chose to have your caller ID information blocked on all calls this feature allows your caller ID information to be sent for this call only Your caller ID may be required for some calls to be completed If your call will not be accepted without caller ID information you may get a message that the number you called will not accept anonymous no caller ID calls You may use this feature to send caller ID information for that call only To allow your caller ID to be displayed on the phone you are calling 1 Press 82 Press the dial soft key or pickup the handset Dial the desired phone number The called number should either ring or be busy You should not get the anonymous call rejection message Priority Call The Priority Call feature allows you to define numbers that will ring at your telephone with a special ring that tells you this is an important call To use this feature you manage a list of telephone numbers internal or external that cause the priority ring to sound when a call with that caller ID appears at your telephone Priority Call is managed through a menu of commands activ
51. alest ania eto wesabad rang aS ttan ode tieet elec aint ks 68 Dialing Your Telephone a lt 2 c 85 c c secs cca seceets eset Snedobetavedaddatae Mentcbes 69 from the email program on your PC ccccccecceeeeeeeeeeeeeeeeeeeeeeneeeeeees 69 Using Controls While Playing Messages sseeeeeeeereeeees 70 Rewind Fast FORWAIG 5202 2 cih ideas tate Bie ah oad teens Aire cees ers Ma dek acta teee 70 Rewind to the Beginning of a MESSAGE ee ee cece eeeetteee eter eeeeentteeeeeeeeeeees 70 Fast Forward to the End of a Message ccc eeeeeeeeeeesereeeeeeeeeeeeee 70 Pause Play of a MeSSage 222 cccceeeesesececeeeeeeeeeseneeeceeeeenesnsseenseneeees 70 Composing Messages before Sending s sseeeeeeeeeeeeeeeeeees 71 Compose and Send a Message ccccccccecnccceceeeeeeeseeenenseeeeenereesneeeee 71 Marking a Message as Urgent cccccccceeeeeeeeeeeeeeeeeeeeeeneeeeneeeeeeees 72 Changing Your Password circcicisisisiesinacecnctsassstcinseaacassonecesannaneense 72 Skipping the Mail Menu to Hear Messages cccceeeeeeeeeeeeeees 72 Returning to the Auto Attendant or Operator e1eee 72 Zeroing Out to a Custom Operator cccccceeeeeeeeeeeeeeeeeeeeeseeeeeees 73 Replaying a MeSSage cccccccccccceeeeeeeeeeeeeeeesneeeeeseeeseeeeeeeeeeeeees 74 Saving a Message a2 25 e525 set ol secs tenes hte act delacat a Piedectienredbinacs 74 Skipping to the
52. all is disabled and the phone hangs up Call Forward No Answer Call Forward No Answer allows you to forward calls that are unanswered at your phone when the phone is not being used to the number you enter IMPORTANT f you are on a call and another call comes to your phone the phone is considered busy If the second call is not answered it will follow the Call Forward Busy treatment Sipura SPA 841 Telephone User Guide System Telephone Features 21 620 05600270 Calls forwarded to an external number 7 or 10 digits that are unanswered will roll over to voice mail if available at that number Calls forwarded to an internal number 4 digit extension that are unanswered will roll over to voice mail if available for the called party not the forwarding destination External forwarding must be supported by your system for external numbers to be accepted Be sure to include the access code for an outside line and the area code if necessary with the external number Up to 20 digits may be entered Enabling Call Forward No Answer NOTE The display will show the available options as the prompts are played Depending on available space on the display the final entry usually for re enter or exit may not appear completely 1 Press 78 on the telephone keypad and press the dial soft key e If you do not have a previously configured forward number you will be instructed to enter a forwarding number and press e
53. all your calls Be sure to enter the number exactly as you would if you were to call that number Include the area code if necessary Press 4 A prompt asks you to confirm the forwarding number e Press to confirm e Press to re enter the forwarding number NOTE f you entered an external number but are not allowed to forward calls to external numbers a prompt states the number is invalid and requests you enter a number If you pressed return to step 2 or hang up If you pressed you are offered the option to verify the forwarding number e Press 1 to verify the number you entered e Press 2 to enable the number Go to step 8 7 Ifyou pressed 1 the forwarding number is dialed Sipura SPA 841 Telephone User Guide System Telephone Features 19 620 05600270 e Call is answered by a person Explain your call have them hang up and then press to enable the forwarding number or to exit without enabling forwarding e Callis not answered Prompt explains call not connected and asks you to press to enable the forwarding number or to exit without enabling forwarding e Answering machine or voice mail answers Press to escape and then press to enable the forwarding number or to exit without enabling forwarding 8 Forwarding for all calls is enabled Disabling Call Forward All 1 Press 73 on the telephone keypad 2 Press the dial soft key 3 Call forwarding all is disabled and the phone hangs up
54. and choose the greeting you want to play by pressing the corresponding digit key e Press 1 to play the No Answer greeting e Press 2 to play the Do Not Disturb greeting e Press 3 to play the Busy greeting e Press 4 to play your name e Press to return to the main menu Receiving Pager Notification The VoIP system provides the ability for you to be alerted on your mobile phone or pager that you have received a voice message You must set this service up with your system administrator Mobile devices support different types of alerts Sipura SPA 841 Telephone User Guide Voice Mail Features Option B Menu 95 620 05600270 e Basic numeric pages accept only keypad phone digits 1 0 and e Cell phones support voice streaming e Some cell phone models can receive text only e mails e E mail pagers can accept text only e mail messages You may choose to be alerted e Each time you receive any voice message e Only when you receive a message marked as urgent What You Receive on Your Pager Cell Phone Numeric You receive the numbers you entered in the Pager Info box when you set up the pager option with the system administrator The number could be a code that means something to you Voice when you answer the page voice mail plays a welcome announcement followed by a request for the account password Enter the password and listen to the normal voice mail menu options If the voice message is marked as Urgent th
55. and you to recognize such as a main business number Caller Actions When Privacy Guard is enabled calls that do not have any Caller ID information are automatically answered and the caller hears an announcement followed by a series of prompts The announcement explains you do not accept unidentified calls and that their Caller ID information was not received They are instructed to do one of the following e Press 1 to enter an access code e Press 2 to record their name so that the call can be announced If they enter anything other than the menu options they will be prompted two more times to enter a valid menu option If they do not select a valid option in the allowed time the call is dropped Entering an Access Code If a caller presses 1 they are asked to enter an access code which can be either the Access Code or one of the codes in the Selective Call List followed by the key A prompt tells them to wait while the call is completed If an invalid access code is entered the caller will be prompted two more times to enter a valid access code If they do not enter a valid access in the allowed time the call is dropped Recording a Name If a caller presses 2 they are asked to record either their name or their company name and press the key After playing the beep the system will record up to 5 seconds When the user presses or the recording time ends a prompt tells them to wait while the call is completed
56. at and cannot be played Sipura SPA 841 Telephone User Guide Voice Mail Features Option A Menu 69 620 05600270 5 Select open the file on the dialog box that appears to play the message NOTE The voice mail message plays concurrently with any audio such as music CDs or streaming music coming from your speakers Stop or mute other features before playing the voice mail message to increase the clarity of the message DO NOT mute the other applications by clicking on the speaker in the Windows System Tray since this will mute the speakers for all sources including the voice mail you are trying to play Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listing to voice mails Using Controls While Playing Messages The system provides you with the following message control options Rewind Fast Forward While listening to a message follow these steps e Press 1 to skip back in 5 second increments e Press 3 to skip forward in 5 second increments e Repeat the process to further rewind or fast forward Rewind to the Beginning of a Message If you want to return to the beginning of the message e Press 11 Fast Forward to the End of a Message If you want to forward to the end of a message e Press 33 Pause Play of a Message To pause play of a message or to resume play of a paused message e Press 2 70 Voice Mail Featu
57. ated by pressing digits on the keypad The commands are e 1 Enable disable feature e 2 Add members e 3 List members e 4 Delete members Sipura SPA 841 Telephone User Guide System Telephone Features 29 620 05600270 The display area on your telephone will show the options for each menu level For example if you press 4 to delete a number the display will show 1 Del Num 2 List 3 Del All Menu Enabling Disabling Priority Call The T6000 system allows you to turn the Priority Call feature on and off i e set the feature not to use the priority ring Disabling turning off the feature does not delete your list of callers assigned to receive the priority ring Press 61 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices 3 Press 1 to enable Priority Call if it is disabled or to disable the feature if it is enabled 4 Hang up Adding Members to the Priority Call List 1 Press 61 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices 3 Press 2 to add telephone numbers to the list of members who will trigger the priority ring 4 Enter the number with no spaces dashes or special characters followed by the key Press to save the entry add it to your list or press to cancel the entry Selec
58. atures Option A Menu 79 620 05600270 Add a Member to the Group If you pressed 2 to add a distribution group member do the following 1 After the prompt enter the extension number of the member you wish to add 2 Press the sign e The extension number you entered is played back to you for confirmation 3 Press the key to add the user or key to cancel e Ifyou press and the member does not exist you will hear The member has been successfully added to this group e lf you press and the member already exists you will hear The member already exists in this group please try again e Ifyou press you will be asked to reenter the extension number to add Delete Group Member If you pressed 3 to delete a distribution group member do the following 1 After the prompt enter the extension number of the member you wish to delete 2 Press the sign e The extension number you entered is played back to you for confirmation 3 Press the key to delete the user or key to cancel e If you press and the member exists you will hear The member has been successfully deleted from this group e lf you press and the member does not exist you will hear The member does not exist in this group please try again e Ifyou press you will be asked to reenter the extension number to delete Play the Group Name After accessing the voice mail system if you pressed 4 to play the name of the dis
59. atures Sipura SPA 841 Telephone User Guide 620 05600270 2 Enter the number to which you want to forward your calls when the line is busy Be sure to enter the number exactly as you would if you were to call that number Include the area code if necessary Press A prompt asks you to confirm the forwarding number e Press to confirm e Press to re enter the forwarding number NOTE f you entered an external number but are not allowed to forward calls to external numbers a prompt states the number is invalid and requests you enter a number If you pressed return to step 2 or hang up If you pressed you are offered the option to verify the forwarding number e Press 1 to verify the number you entered e Press 2 to enable the number Go to step 8 7 Ifyou pressed 1 the forwarding number is dialed e Call is answered by a person Explain your call have them hang up and then press to enable the forwarding number or to exit without enabling forwarding e Callis not answered Prompt explains call not connected and asks you to press to enable the forwarding number or to exit without enabling forwarding e Answering machine or voice mail answers Press to escape and then press to enable the forwarding number or to exit without enabling forwarding 8 Forwarding for all calls is enabled Disabling Call Forward Busy 1 Press 77 on the telephone keypad 2 Press the dial soft key 3 Call forwarding
60. ault Menu 49 Dialing Main Number Option A Menu 68 Dialing Main Number Option B Menu 87 Dialing Your Telephone Default Menu 50 Dialing Your Telephone Option A Menu 69 Dialing Your Telephone Option B Menu 87 From any outside touchtone phone Default Menu 49 Option A Menu 68 Option B Menu 87 From the Email Program on your PC Default Menu 50 Option A Menu 69 Option B Menu 88 From your phone Default Menu 48 Option A Menu 67 Option B Menu 86 Add Voice Mail Distribution Group Members Default Menu 60 Option A Menu 80 Option B Menu 98 Adjust Ringer Volume 5 Adjusting the Volume 5 Anonymous Call Rejection 15 Disable 15 Enable 15 Answering a Call 5 Answering Second Call 5 Auto Attendant Returning to Default Menu 53 Option A Menu 72 Option B Menu 91 B Basic Features Adjusting the Volume 5 Line Button Indicators 6 Selecting a Ringer Sound 8 Basic Phone Features 5 Adjust Ringer Volume 5 Answer Phone 5 Answering Second Call 5 Dial Tones 27 Directory Accessing 9 Directory Adding Entries 9 Directory Using 9 Ending Call 6 Feature Activation Digit 13 Hanging Up 6 Making External Calls 6 Making Internal Calls 6 Missed Calls 7 Redial 8 Ringer Patterns 27 Speakerphone Using 10 Troubleshooting Speakerphone 11 C Call Answering 5 Second Call Answer 5 Call Block Add Members 17 Add Number of Last Call 16 Delete Members 17 Disable 16 Enable 16 List Members 17 Call Block Selective Call Rejection 15 Call Forwar
61. ay your saved messages change your password playback your greetings record new greetings or exit the voice mail system 4 Press the corresponding digit on your phone to select the desired voice mail function from any outside touchtone phone Dialing Main Number 1 Dial your main telephone number for the Auto Attendant feature and press 555 or the code provided by your system administrator NOTE f your system is set up for direct voice mail access dial the telephone number you have been given for voice mail system access by your system administrator NOTE You hear a welcome greeting and are prompted to enter your extension number Enter your extension number You will be prompted to enter your password 68 Voice Mail Features Option A Menu Sipura SPA 841 Telephone User Guide 620 05600270 Enter your numeric password followed by the key NOTE f you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system To select the desired option press the corresponding digit on your phone NOTE Pressing the key from the main voice mail menu will send you to the main auto attendant menu You may then dial extension numbers to reach internal parties or access any other feature available from the auto at
62. ber e You are prompted to enter the number to delete followed by the key Enter the number with no spaces dashes or special characters Press the key e The voice prompt speaks the number you just entered and you are prompted to press to save the entry delete it from your list or press to cancel the entry 7 Press or You are returned to the Priority Call menu Select a menu item or hang up Press 2 to hear the list of numbers and have the option to delete them as you go through the list Sipura SPA 841 Telephone User Guide System Telephone Features 31 620 05600270 e The voice prompt announces the list speaks the first number and prompts you to press 1 to delete it to hear the next number or to return to the Priority Call menu 10 Press until you find the number you wish to delete 11 Press 1 to delete the number The number is deleted immediately and the next number in the list is announced e You are prompted to press 1 to delete it to hear the next number or to return to the Priority Call menu 12 Repeat the previous two steps until you have found and deleted as many of the numbers as you want 13 Press to return to the Priority Call menu or hang up 14 Press 3 to immediately delete all member numbers The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Priority Call menu 15 Select a menu item or hang up Privacy Guard
63. ction Call Block also known as Selective Call Rejection allows you to program your phone to reject calls from a list of telephone numbers All calls from phones on the list receive a message which says you are not accepting calls Sipura SPA 841 Telephone User Guide System Telephone Features 15 620 05600270 To use this feature 60 you create a list of telephone numbers internal or external that receive the message when a call with that caller ID appears at your telephone Call Block is managed through a menu of commands activated by pressing digits on the keypad The menu commands are e 1 Enable disable feature e 2 Add last caller to blocked list e 3 Add numbers to blocked list e 4 List numbers to blocked list e 5 Delete numbers from blocked list The display on your telephone will show the options for each menu level For example if you press 5 to delete a number the display will show 1 Num 2 List 3 Del All Main Menu Enabling Disabling Call Block The T6000 system allows you to turn the Call Block feature on and off i e decide when calls from your list will be forwarded and when they will ring at your telephone as usual Disabling turning off the feature does not delete the list of callers who are blocked and receive the message Press 60 or 80 on the telephone keypad 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Call Block is enabled or disabled and
64. d Edit Location General rea Code Rules Calling Card An area code rule determines how phone numbers are dialed from your current area code to other area codes and within your area code Area code rules AreaCode Prefixes Rule 214 All Dial area code 469 All Dial area code 972 All Dial area code Description Select a rule in the list above to view its description or click New to add a rule Cancel 7 Enter the three digit area code in the Area Code field for each area code where you have special rules that need to apply such as dialing all 10 digits within your area code or having multiple area codes that are not long distance by filling in the necessary information in the New Edit Area Code Rule dialog box NOTE Depending on whether you clicked New or Edit the dialog box will say either New Area Code Rule or Edit Area Code Rule If you clicked Edit the area code you highlighted will be displayed in the Area Code field Sipura SPA 841 Telephone User Guide Set Up Outlook for TAPI 111 620 05600270 New Area Code Rule This area code rule will only apply to calls made to the area code and prefix combination you specify below Area code you are calling Area code Prefix Area code X XXX XXX XXXX Prefixes Specify the prefixes to be used for this area code rule Include all the prefixes within this area code Include only the prefixes in the list below Rules When dialing p
65. d All Calls 18 Phone Feature Buttons Disable Call Forward 20 Index l 1 Set Forward 19 Call Forward Busy 20 Disable 21 Enable 20 Call Forward No Answer 21 Disable 23 Enable 22 Call Forward Out of Service 23 Disable 24 Enable 23 Call Forward Selective 37 Add Forwarded Numbers 39 Delete Forwarded Numbers 40 Enable 38 Enter Forward Number 38 Identify Forwarding Destination Number 39 List Forwarded Numbers 39 Call Return 24 Call Trace 25 Call Waiting 25 Answering the Second Call 25 Suspending 26 Switch Between Calls 26 Caller ID Block 26 Calling External 6 Internal 6 Change Voice Mail Distribution Group Name Default Menu 61 Option A Menu 80 Option B Menu 99 Changing Your Voice Mail Password Default Menu 53 Option A Menu 72 Option B Menu 90 Cisco Telephone Features Table 2 Components Descriptions 1 Composing Messages before Sending Default Menu 52 Option A Menu 71 Option B Menu 89 Steps Default Menu 52 Option A Menu 71 Option B Menu 89 Conference 27 Tips 27 Configuring Outlook to Use TAPI 115 Configuring Windows for TAPI 108 Connecting Your Telephone 3 Creating New Voice Mail Distribution Group Default Menu 59 Option A Menu 78 Option B Menu 97 D Delete Voice Mail Distribution Group Members Default Menu 61 Option A Menu 80 Option B Menu 98 Deleting a Voice Mail Message Default Menu 55 Option A Menu 74 Option B Menu 92 Deleting Voice Mail Distribution Group Default Menu 62 Option A Menu 81 Op
66. d boxed b Make sure the Country Region and Area Code information match your location and area code see arrows c Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call circled Sipura SPA 841 Telephone User Guide Set Up Outlook for TAPI 109 620 05600270 Edit Location General Area Code Rules l Calling Card e Location name h Location Specify the location from which you will be dialing Country region lt i P Ales code United States v 972 Dialing rules When dialing from this location use the following rules To access an outside line for local calls dial 9 To access an outside line for long distance calls dial 9 Use this carrier code to make long distance calls Use this carrier code to make international calls C To disable call waiting dial Dial using Tone Pulse 5 Click Apply 110 Set Up Outlook for TAPI Sipura SPA 841 Telephone User Guide 620 05600270 6 Click the Area Code Rules tab and do one of the following e Click New to add an area code to the list e Highlight an existing entry and click Edit to make changes NOTE f you have never configured Phone and Modem Options for your Windows computer the Area Code Rules field will be empty If you have setup Phone and Modem Options before for any device or application the previously entered information will be displaye
67. d by your system administrator NOTE f your system is set up for direct voice mail access dial the telephone number you have been given for voice mail system access by your system administrator NOTE You hear a welcome greeting and are prompted to enter your extension number Enter your extension number You will be prompted to enter your password Enter your numeric password followed by the key NOTE f you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system To select the desired option press the corresponding digit on your phone NOTE Pressing the key from the main voice mail menu will send you to the main auto attendant menu You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant Dialing Your Telephone 1 Call your telephone number NOTE You must be able to dial your number directly from outside the system to use this method Sipura SPA 841 Telephone User Guide Voice Mail Features Option B Menu 87 620 05600270 Wait for your phone to forward to your voice mail mailbox Press the key You will be prompted to enter your password oi oe E Enter your numeric password followed by the key NOTE f you have new o
68. de Voice Mail Features Option A Menu 73 620 05600270 Replaying a Message To replay a voice mail message press 4 Saving a Message To save a voice mail message press 9 NOTE When you save a voice mail message the message is moved to the saved messages and is unavailable until you exit and re enter voice mail Skipping to the Next Message To skip to the next voice mail message e Press while listening to the message header e Press while listening to the message e Press while listening to the message handling options Deleting a Message To delete a voice mail message press 7 NOTE When you delete a voice mail message the message is deleted but the caller ID and message received information date time etc remains in the inbox listing until you exit voice mail Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox follow these steps 1 Press 6 NOTE You hear a prompt to enter the number of the person s to whom you want to forward the message 2 Enter the phone number and then either e press to enter another number or e press if this is the only or last person to receive the forwarded message 3 You get a prompt to leave an introduction to the forwarded message a Record your introductory message NOTE To forward the voice mail immediately without an introductory message press immediately after the prompt 74 Voice Mail Features Option
69. e caller and the date and time of the call The following keys can be used on the Missed Calls display e Scroll buttons allow selection of a missed call from the list e dial allows you to dial the phone number of the selected call e cancel exits the Missed Calls display e More gt button displays the following soft keys e edit allows you to edit the number shown for the selected call e delete allows deletion of the selected call from the list e save allows you to save the call information in the phone s directory See Directory Services on page 9 Sipura SPA 841 Telephone User Guide Basic Phone Features 7 620 05600270 Preferences There are many Preference settings that can be configured on your Sipura SPA 84 phone The possible configuration items are Dial Assistance Preferred Audio Device Auto Answer Page Send Audio to Speaker Time Format Date Format To configure your phone preferences 1 Press the gq button and use the scroll down button to select Preferences from the list Press the select soft key Use the scroll down button to highlight the desired configuration item from the list 4 Ifthe item is configurable you will see the edit soft key appear on the right Press the edit soft key to change the configuration item 5 Press the save soft key to save your changes or press the More gt button to display the cancel soft key if you want to exit without saving Redial
70. e first voice message you receive is the urgent message When someone leaves a voice mail message on your phone the system immediately dials your pager or cellular phone The system tries to reach you every five minutes up to three times if you don t answer If you take the call but you don t enter digits at the prompt the system acts like you never answered the call and continues trying to reach you as stated above If you have caller id your office phone number name is displayed as the caller E Mail The message you receive reads as follows Subject Voice Mail from calling party Body the text entered by the system administrator i e Please call me need to talk to you NOTE f the system administrator left the body text empty you get as the body calling party called you on date at time Managing Distribution Groups Voice messaging distribution groups can be created as either personal or corporate groups Up to 20 personal groups can be created by individuals for their own use while up to 70 corporate groups can be created Corporate customer distribution lists are created by an administrator or a user with access to a customer s main number voice mail box and are available for use by all of a customer s users By default corporate group number 10 in each 96 Voice Mail Features Option B Menu Sipura SPA 841 Telephone User Guide 620 05600270 customer partition is named Everyone inc
71. eeneee 52 Marking a Message as Urgent ccccccccceeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeees 53 Changing Your Password ccccssceeessceeeessceeeessseeeeesseeeeeeneeeeees 53 Skipping the Mail Menu to Hear Messages ccccceeeeeeeeeeeeeees 53 Returning to the Auto Attendant or Operatol ceeee 53 Zeroing Out to a CUSTOM Operator ccccccceeeeeeeeeeeeeeeeeeneeeeeeeeeeees 54 Replaying a MeSSage ccccccccceeeeceeeeeeeeeeeeeeeeeneeeeeeeeeeaeeeeeeeeeeeees 55 Saving a Message ware coccs oc scscacdekecasesacteacocsccteceatescceccceseciceesavevazsvects 55 Skipping to the Next Message sceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 55 Deleting a Message c 4 eee ee i aa eee ek 55 Forwarding a Message to Another Mailbox eeeee 55 Replying to a Message ccccceceeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeneneeeeeeeeeeees 56 Dialing Back a Calle i iecccsgeceeces cetera 56 Sending a Message Directly to an Extension cccccccssssseeees 56 Personal Greetings iiisccci 5s S2e cece ccc sd pi eceedeaviceacaxsencieaeeeeaae tens oettauadar 57 Recording Personalized Mailbox Greetings cceceeceeeeeeteeeeeeeeeeee 57 Listening to Your Greetings 2 4 62 see sacecdasecd doer GuietecdeG Ad alec 57 Receiving Pager Notification cccccccccceeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeees 58 What You Receive on Your Pager Cell Phone eeeeeeeeeeeeeeeeeeeeeneeee 58 Managi
72. eenenneeeneeteeeees 42 Star COGCS ccc ieee a a E a a a aa e aa eenaa 42 Transfer san a a acento 43 Voice Mail Features Default Menu Menus and CoOmmMands ccccccccccccceeeeeeseeeeeeeeeseeeeeeeeceneeeeeeeeeeeeees 45 Accessing Your Voice Mail cccccccceeeeeeeeeeeeeeeeeeeeeeeeneeeeneeeeeeees 48 2s TRORM your ph Ne rraren one aa EE EAA E aE AAEE e eaten 48 from any other internal phone ccc ceecceeee ee eeeeeeee teeter eeeeennaaeeeeeeeeeeees 49 from any outside touchtone PNone ccccccccccecececeeeceeeeeeeeeeeeseeteeess 49 Dialing Main INUMBOM 2 ce 21shetesaureshane eave enotheedemtecatiamtey bash enedb dardania 49 Dialing Your Telephone 22 cccceseesesccceeeeeeeeeeseceeeeneeeeeeeesceeceeeeeeees 50 from the email program On your PC cece ee terete eentaeeeeeeeeeeeeeea 50 Using Controls While Playing Messages sseeeeeeeeeeeeeees 51 Rewind Fast Forward lt 224i0t 5 03 scactaes tial Wider ccaathpatens atenseti sats sgene ae tabectanas 51 Rewind to the Beginning of a Message oes e eee eeeeteeeeeeeeeeeennneeeeeeeeeeees 51 Fast Forward to the End of a Message eeeeeeeeeeeeeteeeeeeeeeeeennaaeeeeeeeeeee 51 Pause Play of a Message 2 cscceeeeseeseceeeeeneeeeseeceneeeeeeeeessseceneeeenees 51 Composing Messages before Sending ssseeeeeeeeeeeeeeeeeees 52 Compose and Send a Message ccccccccecccecscceeeeeeesecereeeeeeneneeeee
73. egin the installation or the Back button to reenter the installation information 11 The Installing dialog box shows the progress of the installation NOTE A dialog box may appear while the Installation dialog is still running Do NOT click Cancel or the close icon when the dialog box appears You will be returning to this dialog box after completing two steps 106 Set Up Outlook for TAPI Sipura SPA 841 Telephone User Guide 620 05600270 12 When the dialog box appears while the Installing dialog box continues to run do the following a Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields b Click Add to add your telephone number the one that will be used with the TAPI enabled program such as Outlook feketec 16000 ae AS x TEKELEC Telephony Server IP Address 1 fi 72 30 7 179 Telephony Server IP Address 2 jo 0 0 0 Available Lines z Remove i Configure OK Carice 13 Enter your telephone number and password and click OK BS TEKELEC Phone Number a72i 114002 Phone Password zz Confirm Password z corce Sipura SPA 841 Telephone User Guide Set Up Outlook for TAPI 107 620 05600270 14 Click OK in the dialog box 15 Click Finish in the Installation Complete dialog box to complete the TAPI program installation NOTE Before you can dial from the TAPI enabled program you must configure Windows for TAPI and configure Out
74. ei e eiia 80 Change the Group Name ccccccceeccecneeceeeeeeesseeeceeneeeeeesneseeneneeeeees 80 Deleting a Group teseiiescseicesccenennse atten cieee dean delete cdeeg chase Eaa EEKE aai eetset 81 Listening to a List of Distribution Groups ee ceeeeeeeeeeeeeeeeeeeeeeeeeees 81 Exiting the Voice Mail System ccccccccceeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeees 81 Voice Mail Features Option B Menu Menus and Commands cccccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeees 83 Accessing Your Voice Mail ccccccccceeeeeeeeeeeeeseeeeeeeeeeneeeeeeeeeeeees 86 SELPOMN YOUR DOING seirene aiea E iA E ein Gin te 86 from any other internal phone ccccccceseeeeneeeeeeeeeneseneeeeeeeneenenees 87 from any outside touchtone PhONne cece teeter eeeeettaeeeeeeeeeeeee 87 Dialing Main Number ss ates tern aick aa ceeetolaen Leip etrdu tan dhagtnanedads Se apgatseantaees 87 Dialing Your Telephone wvssees o oo eladt ed Aare ahi rancade tate ia dened etace dies 87 vi from the email program On your PC cence eee eeeeetteeeeeeeeeeeeeeea 88 Using Controls While Playing Messages ssseeeeeeeeeeeeeees 88 Rewind Fast Forward nss arois na a a ina 89 Rewind to the Beginning of a Message oes e ee eeeeeeeteeeeeeeeeeeentteeeeeeeeeeees 89 Fast Forward to the End of a Message esse eee eeeeteeeeeeeeeeeeennaeeeeeeeneee 89 Pause Play of a MeSSaqe isiiccsciscses soanteeess
75. elete a distribution group star Return to main voice mail menu Table 14 Voice Mail Compose List Access Code Function 1 Send message Change message re record Review message listen to recorded message 2 3 4 Set message options for options see Voice Mail Message Options List on page 67 star Return to main voice mail menu 66 Voice Mail Features Option A Menu Sipura SPA 841 Telephone User Guide 620 05600270 Table 15 Voice Mail Message Options List Access Code Function Marks message as Urgent Marks message as Private the message 9 Clears all options star Return to main voice mail menu NOTE Occassionally a return receipt may be returned without the recipient hearing the message if your message is the first new message and the recipient hangs up or skips to the next message before listening to the message NOTE Selecting any of the numbered options immediately returns to the Voice Mail Compose List This is also true for callers leaving voice mail who select options after leaving their voice mail Table 16 Voice Mail Custom Operator Zero Out List Access Code Function 1 Change number of custom operator zero out target 2 Restore default number of custom operator zero out target star Return to main voice mail menu
76. er To keep others from listening to your voice mail messages you should change your password to something only you know Access the voice mail system Press 3 to change your password Enter your new password by pressing numbers on the keypad followed by ee a Enter your new password again A prompt will tell you if you have successfully changed your password NOTE f you have messages in your voice mail box but you want to skip them and change your password press to get the main menu then follow the above steps Otherwise listen to your messages and then follow the above steps Skipping the Mail Menu to Hear Messages To immediately begin listening to voice mail press during the voice mail menu announcement Returning to the Auto Attendant or Operator When calling from outside of the VoIP system you can escape from voice mail to the auto attendant or operator using the star key Press to move from the selected option to the previous menu When you reach the main voice mail menu press to transfer to the main number or operator depending on your system configuration Sipura SPA 841 Telephone User Guide Voice Mail Features Default Menu 53 620 05600270 Zeroing Out to a Custom Operator When callers reach your voice mail you can give them the option to leave a message or dial zero 0 and reach your custom operator which may be the auto attendant or another phone number By default the system will ro
77. ernational ALL RIGHTS RESERVED 620 05600270 Table of Contents 1 Your Sipura SPA 841 Telephone DUET OCU ENO icici da E cae die Lee kis sca caste eeepc ccesavadatacee 1 Accessing Phone Features ccccccccescscceeceeeeeseeneceeeeeesenenneneeeeeneeeenesees 1 lIn Tis Mana sessirnir sinear a aa n aria 1 Telephone Description sassssssssssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnne 1 Sipura SPA 841 Features Table cceeseseseeeeeeeeeeeeeeeeeeeeeeeeeees 2 Moving Your Telephone ssseeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeneeeeeeeees 3 2 Basic Phone Features Adjusting the Volume cccccccceeeeeeeeeeeeeeeeeseeseeeeseeesseceeeeeeeeeeees 5 Adjusting the Ringer VOlUMe cccccccccceeeeeeeeeeeeeeeeeeeeeeeeeneeneeeeeeeees 5 Answering a Call isteach osonni tates eee ates 5 Answering a Second Call Call Waiting ceeeeeeeeeeeeeeeeeee 5 RUIN Pi mea sa ea see ceed cachet ences nese beac ch eect E 6 Line Button Indicators c sseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 6 Making an External Call sseeeeeeeeeeeeeeeeeeeeeeeeeeeeesesneenseeseseees 6 Making an Internal Call iccsiccscicccstesecccetcenceesteces cwteseieesscteteebereseesccbece 6 Managing Missed Calls ccccccccc 2ccecscccseecceccnteeneeateeseeeceeecesasevecannneensens 7 Using the Main Display Soft K6YS eee cecceeceeeeeeeeeeeeeeeeeeeeeeeeeeenaeeeeeeeeneed 7 Vie
78. eseeeeebenenneneees 35 Listening to Access Code s s Gisele a ediethinin eae 35 Managing the Selective Caller List cccceeeeeeeeseeeeeeeceeeeeeesseeeneeeenees 35 Adding tothe Listinn teehee e eae 35 Listening tothe Listi doeii a a ated on eens 36 Deleting from the List eesesesseecesserorsssrrnrtrrrnrnnnnnnnnnnrnnnandaeceeeeseeeeeee 36 FROM A ses TE ATT 37 Using th PRONG isione esas tual eect shen ails An A ot hueeauunie Seomerhelaiae 37 LISIMG Stal COGSS irrien eae eaaa a Eaa AAE aeaa SE AAA sedaeaxates 37 Selective Call Forward ccccccceeceeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeeeennenees 37 Enabling Disabling Selective Call Forward 38 Entering the Forwarding Destination Number s es 38 Identifying the Forwarding Destination Number n 39 Adding Forwarded Phone Numbers seeseeeeeeeeeeeeeesrrerrrressssrrerrnesssseee 39 Listing Forwarded Phone Numbers cccccccceeseeeeecereeeeeesenenenneeetee 39 Deleting Forwarded Phone Numbers ccceeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeees 40 Speed Bf Beeene sees eer Renee ne en eee te ere er ees ne ee nee eee ieee ane er eerrerrereeer 41 Programming a Speed Dial Button cee ceecesssesseeecneceeeeeeeeaaeeaeeeaeeees 41 Using a Speed Dial Button cis 205 hae iek seceded creased ei ee eae 41 Identifying the Number Assigned to a Speed Dial Button 41 Deleting a Speed Dial NUMbET 222 ccceseeeseseceeeeeeeeeee
79. ether Selective Call Forward is enabled or disabled and then gives the menu choices Press 1 to enable Selective Call Forward if it is disabled or to disable the feature if it is enabled Hang up Entering the Forwarding Destination Number 1 2 eo E E Press 63 or 83 Press the dial soft key or pickup the handset A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices Press 2 to enter the forwarding number destination for forwarded calls Enter the forwarding number followed by the key Press to save the entry add it to your list or press to cancel the entry Select another menu item or hang up 38 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 Identifying the Forwarding Destination Number 1 Press 63 or 83 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices 3 Press 3 to hear the forwarding number destination for forwarded calls The voice prompt tells you the forwarding number and you are returned to the Selective Call Forward menu Adding Forwarded Phone Numbers Press 63 or 83 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices 3 Press 4 to add telephone numbers to the list of members
80. ey to delete the user or key to cancel e lf you press and the member exists you will hear The member has been successfully deleted from this group e Ifyou press and the member does not exist you will hear The member does not exist in this group please try again e Ifyou press you will be asked to reenter the extension number to delete Playing the Group Name After accessing the voice mail system if you pressed 4 to play the name of the distribution group the voice mail system plays the previously recorded name of this group If there is no recording for this group you will hear Unknown Changing the Group Name If you pressed 5 to change the name of the distribution group do the following 1 The voicemail system plays the prompt Please record the name for this group after the tone when your recording is complete press the key Record the new name for the group Press the sign NOTE To delete group corporate or company distribution lists you must be in the mailbox for your company s main number Sipura SPA 841 Telephone User Guide Voice Mail Features Default Menu 61 620 05600270 Deleting a Group OY ee eS IS Access the voice mail system Press 6 for distribution groups Press 4 to delete a group Enter the number of the group to be deleted Press to confirm this is the correct group or to reject the group If you entered the wrong group number and pre
81. f the trace succeeded and provides you with an 800 number you can use to take legal action Your phone number and the caller ID of the offending caller is recorded in the phone system s Call Data Record CDR Check with your service provider to retrieve the phone number of the traced call from the CDR Note the time and date that you traced the call as this will help the system administrator find the call in the CDR file Call Waiting If your phone is configured with Call Waiting you can answer an incoming call without disconnecting from the current call If a call comes in while you are on the phone you will hear a single beep repeated approximately every ten seconds NOTE f your phone is configured to be part of a Hunt Group it will skip to the next phone in the hunt group before you will be able to pick up the second incoming call Answering the Second Call To answer a second call without ending the current call press the red blinking line key The first call is automatically placed on hold and you are connected to the incoming call Sipura SPA 841 Telephone User Guide System Telephone Features 25 620 05600270 Switching Between Held Calls To switch between calls press the red blinking line button The other line will automatically be put on hold Suspending Call Waiting You can suspend Call Waiting just for the next call by entering 70 and then entering the number you wish to call Any subsequent call coming
82. ge Default Menu 51 Option A Menu 70 Option B Menu 89 Option A Menu 70 Option B Menu 88 Pause Play of a Message Default Menu 51 Option A Menu 70 Option B Menu 89 Rewind to the Beginning of a Message Default Menu 51 Option A Menu 70 Option B Menu 89 Rewind Fast Forward Default Menu 51 Option A Menu 70 Option B Menu 89 Missed Calls Managing 7 Viewing 7 Missed Calls Main Display Softkeys 7 Missed Calls Display Softkeys 7 Modifying Voice Mail Distribution Group Add Members Default Menu 60 Option A Menu 80 Option B Menu 98 Change Name Default Menu 61 Option A Menu 80 Option B Menu 99 Default Menu 60 Delete Members Default Menu 61 Option A Menu 80 Option B Menu 98 List Members Default Menu 60 Option A Menu 79 Option B Menu 98 Option A Menu 79 Option B Menu 97 Play Name Default Menu 61 Option A Menu 80 Option B Menu 99 Moving Your Telephone 3 Mute 28 N Number URL Mode Line Button Indicators 6 O On hook Dialing 29 Operator Returning to Default Menu 53 Option A Menu 72 Option B Menu 91 Zero Out to Default Menu 54 Option A Menu 73 Option B Menu 91 Outlook Configuring to use TAPI 115 Installing TAPI 103 Set up for TAPI 101 Using TAPI to Make Calls 101 P Pager Notification Information Received Default Menu 58 Option A Menu 77 Option B Menu 96 Password Voice Mail Changing Default Menu 53 Option A Menu 72 Option B Menu 90 Permanent Caller ID Block Release 29 Personal Greetings Default Menu 57 O
83. he 21 Call Forward NO Answer cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeennenees 21 Enabling Call Forward No Answer cccceeeeeeeeertteeeeeeeeeeennaaeeeeeeeeeeeea 22 Disabling Call Forward No Answer ccccceeeeeeeeetneeeeeeeeeeeeenneeeeeeees 23 Call Forward Out of Service eeeeeeeeneeeeeeeeeeeeeeeeeeeeenenneeees 23 Enabling Call Forward Out of Service 23 Disabling Call Forward Out of Service ccc eeeseneeeeeeeeeeeeeeeeeeeees 24 Call RROGUIID a O A A A S 24 Ca ACC a a a ae r aea ea e Ee ARa ROERE 25 Cal Wait g aeriana spriin iinis tad aapa insa ses ania dacceatases ctesatectvedicdeteraatezeces 25 Answering the Second Call cccccccsceeeeecceeeeeeeeteeecneeeeeeeeeeeeneeseeeeeeeeeee 25 Switching Between Held Calls cceceeceeeecceceeeeeseseeeeeeeeeseneeeeeeneeee 26 Suspending Call Wanting cdsees Mined aces eciesieekl Rats ehed vesadiasee eke adrateny 26 Call Waiting with Caller ID ccecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneenees 26 Call Waiting with ID Manager cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneees 26 Caller 2 B 0 le eee ee sess rr ars ea fas oor rer eee ener Pree PR ee a Peer 26 67011 21 1 0 lt nsii aa os Deon ae owe nS 27 Conference Call Tips cccceccceecceeeeeeeeeee eee teeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeees 27 Dial Tone and Ringer Patterns cccccccceeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeees 27 PR
84. he caller ID and message received information date time etc remains in the inbox listing until you exit voice mail 92 Voice Mail Features Option B Menu Sipura SPA 841 Telephone User Guide 620 05600270 Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox follow these steps 1 Press 13 NOTE You hear a prompt to enter the number of the person s to whom you want to forward the message 2 Enter the phone number and then either e press to enter another number or e press if this is the only or last person to receive the forwarded message 3 You get a prompt to leave an introduction to the forwarded message a Record your introductory message NOTE To forward the voice mail immediately without an introductory message press immediately after the prompt b Press to accept the message 4 Choose one of the following options to finish forwarding e Press 1 to forward the message e Press 2 to change the introductory message e Press 3 to review the introductory message e Press 9 to mark urgent and forward e Press to cancel the forward NOTE Press at anytime to cancel the forward If you press you must reenter the extension s and any desired introduction Replying to a Message To reply to a message you receive 1 Press 17 to reply to the message You hear a prompt to record your reply Record your reply message Press to accept your message
85. hone numbers that contain the prefixes above C Dial C Include the area code EXAMPLE Residents in the Dallas area have three area codes shown in the Edit Locations must dial the entire 10 digit number for all calls and do not need to dial 1 before making calls to any of those three area codes As a result the information in the Edit Area Code Rule box for 214 is set as follows e Include all the prefixes within this area code is selected e Dial 1 is unchecked e Include the area code is checked 8 Click Apply when the information is correctly set and do one of the following e Click New to add another area code to the list e Highlight another existing entry and click Edit to make changes e Click Calling Card if you use a calling card for calls select the type of calling card you use and fill in the appropriate fields NOTE f you need additional information about using Calling Card please consult the Windows on line help from the Start menu 9 When you are finished entering information in the New Location or Edit Location dialog box click OK to accept the dialing properties and close the dialog box and return to the Phone and Modem Options dialog box 10 Click the Advanced tab to see the list of available telephone providers 112 Set Up Outlook for TAPI Sipura SPA 841 Telephone User Guide 620 05600270 Phone and Modem Options Dialing Rules Modems Advanced R z The following tele
86. ice versa 10 Basic Phone Features Sipura SPA 841 Telephone User Guide 620 05600270 Speakerphone Troubleshooting Problem Solution You can t hear callers on the speaker Increase the speaker volume by pressing the Volume ai Key once Press the Scroll up button to adjust the volume as desired Callers can t hear you when you use the speakerphone Make sure nothing is blocking the mic which is located on the left side of the telephone under the handset cradle Move closer to the microphone and face the microphone when speaking The caller s voice echoes Decrease the speaker volume by pressing the Volume ag key once Press the Scroll down button to adjust the volume as desired Sipura SPA 841 Telephone User Guide 620 05600270 Basic Phone Features 11 12 Basic Phone Features Sipura SPA 841 Telephone User Guide 620 05600270 Chapter 3 System Telephone Features This chapter contains an alphabetical summary of all features that may be provided on your telephone You will only be able to use those features that have been configured on to your telephone by the system administrator NOTE Each user s phone features are configured by the phone service provider It is possible that some system features are not configured on your phone If you do not have a feature listed in this chapter and would like to have it on your phone contact your system administrator for help
87. il Features Default Menu You can access the voice mail system on your phone by dialing 09 or by pressing the Voice Mail button System settings determine the number and length of voice mail messages that are stored in your voice mailbox If supported by your system callers can press 0 while they are in your mailbox to transfer to your main number or operator The voice mail system also provides both personal and group distribution lists which let you send a voice mail to a defined group of people as easily as sending a voice mail to a single user Combining the ability to compose a voice mail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE The voice mail system can only save a maximum of 200 messages If you have 200 old messages and you receive a new voice mail message it will not be stored You must delete some old voice mail messages to receive any more Menus and Commands The following commands allow you to access your voice mail system Table 2 Voice Mail Main Menu Access Code Function 1 Play inbox messages 2 Play saved messages 3 Change password 4 Playback personal greetings for options see Voice Mail Personal Greeting List on page 46 5 Record personal greetings for options see Voice Mail Personal Greeting List on page 46 6 Access personal distribution groups
88. in will go directly to your voice mail or other specified no answer destination Call Waiting will be enabled again when you disconnect from the call Call Waiting with Caller ID If you have both the call waiting and caller ID capabilities you can see the caller ID of a call waiting call on your telephone s display Call Waiting with ID Manager While already on a phone call this feature allows the user to view the Caller ID of a second incoming phone call and decide how the second call should be handled The user has four options e Answer the new call and put the current on hold e Press 1 to send the call to voice mail e Press 2 to send a Please Hold announcement to the incoming caller e Press 3 to send a Call Me Back announcement to the incoming caller After the announcement is played the call is disconnected This feature must be turned on by your system administrator for you to have access to its functions NOTE f you have a line appearance of another phone on your phone and a call comes in for the other line you can only use the 2 Please Hold feature to put the call on hold Pressing 1 or 3 for an incoming call for the other line appearance will disconnect the caller from your phone but the call will continue to ring on the other phone The send to voice mail and Call Me Back features are not available because the call may still be picked up on the phone that the line is assigned to as a
89. ing Placed Calls The Sipura phone keeps a history of all calls you make and receive including the caller ID time and date of the call You can use this information to redial a party 1 Access the call history using one of the following methods Press the redial soft key or Press the Z button and select the Call History entry from the list 2 Use the Scroll keys to select the desired call that you would like to redial 3 Press the dial soft key to dial the selected entry or press cancel to exit the call history Selecting a Ringer Sound To change the sound of your telephone s ringer personalized ringing follow these steps 1 Press the button On the phone display a list of four options appear 8 Basic Phone Features Sipura SPA 841 Telephone User Guide 620 05600270 2 Use the scroll down arrow key to highlight option number 4 Ring Tone or press 4 on your number pad 3 Press the select soft key below the phone display On the phone display a list of extensions appears Ext 1 Internal represents Line 1 L1 one the phone Ext 2 Internal represents line 2 etc 4 Use the up and down scroll keys to highlight the extension line that is to be changed or press the corresponding number on the number pad 5 Press the change left soft key below the phone display A list of available ring tones is displayed a Use the up and down scroll keys to highlight the desired ring tone b P
90. ing on the phone the Busy greeting Additional features include the ability to e Record your name so that when you leave messages for other users they will hear your name instead of your extension e Replace your personal greetings with the default greetings TIP When you create your greeting be sure to tell the caller they can dial zero 0 to reach either the automated attendant or the person you have programmed to answer zero out calls 94 Voice Mail Features Option B Menu Sipura SPA 841 Telephone User Guide 620 05600270 Recording Personalized Mailbox Greetings To record a personalized greeting 1 Access the voice mail system 2 Press 4 from the main voice mail menu and choose the greeting you want to record by pressing the corresponding digit key e Press 1 to record the No Answer greeting e Press 2 to record the Do Not Disturb greeting e Press 3 to record the Busy greeting e Press 4 to replace your personal greetings with the default greetings e Press 5 to play your personal greetings e Press to return to the main menu To record your name 1 Access the voice mail system 2 Press 16 for Mailbox Options 3 Press 8 to record your name Listening to Your Greetings You may want to check your personalized greetings to make sure they are still appropriate 1 Access the voice mail system Press 4 on the main voice mail menu to reach the Greetings menu Press 5 from the greetings menu
91. ions for deleting members including e Press 1 if you know the number to delete see Step 4 e Press 2 for a list of numbers see Step 8 e Press 3 to delete all numbers see Step 14 e Press to return to the Selective Call Forward menu Press 1 to remove a specific number Enter the number with no spaces dashes or special characters followed by the key Press to save the entry delete it from your list or press to cancel the entry Select another menu item or hang up Press 2 to hear the list of number and have the option to delete them as you go through the list The voice prompt announces the list speaks the first number and prompts you to press 1 to delete it to hear the next number or to return to the Selective Call Forward menu 10 Press until you find the number you wish to delete 11 Press 1 to delete the number The number is deleted immediately and the next number in the list is announced 12 Press 1 to delete it to hear the next number or to return to the Selective Call Forward menu 13 Repeat the previous three steps until you have found and deleted as many of the numbers as you want 14 Press to return to the Selective Call Forward menu or hang up 40 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 15 Press 3 to immediately delete all member numbers The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Select
92. ive Call Forward menu 16 Select another menu item or hang up Speed Dial The Sipura SPA 841 provides speed dial buttons that can be programmed from the phone or preset by the system administrator If you have any preset speed dials you will see them in the speed dial list The preset speed dials cannot be modified Programming a Speed Dial Button You can add speed dials from your directory entries To add one of your directory entries to a speed dial do the following Press the button On the phone display a list of four options appear Use the scroll down arrow key to highlight option number 2 Speed Dial Press the select soft key below the phone display Use the up and down scroll keys to highlight speed dial to be assigned Se ee Press one of the following soft keys e edit to add or edit the selected speed dial information e cancel to exit the speed dial list 6 If you selected edit then enter the name of the label for the speed dial key Use the number pad to enter letters and use 0 for a space 7 When you begin typing a letter you will see a list of possible names from your directory that can be added to the speed dial button Use the scroll keys to highlight the desired caller and press ok to select 8 After you have made the desired edits press the cancel soft key twice to save the changes and revert to the main display Using a Speed Dial Button To use the speed dials programmed on the pho
93. keypad You hear a voice prompt to enter the extension number of the person you want to send a message to 2 Dial the extension number You hear a greeting and voice prompt to enter a message 3 Record your message and hang up NOTE You can press on your phone at any time during the greeting to skip to the end of it Personal Greetings You can record a different voice mail greeting for each of the conditions that transfers a caller to your voice mailbox e when your phone rings and you don t answer it the No Answer greeting e when you have activated the Do Not Disturb feature if this feature is provided on your telephone e when you are talking on the phone the Busy greeting Additional features include the ability to e Record your name so that when you leave messages for other users they will hear your name instead of your extension e Replace your personal greetings with the default greetings TIP When you create your greeting be sure to tell the caller they can dial zero 0 to reach either the automated attendant or the person you have programmed to answer zero out calls Recording Personalized Mailbox Greetings To record a personalized greeting 1 Access the voice mail system 2 Press 5 from the main voice mail menu and choose the greeting you want to record by pressing the corresponding digit key e Press 1 to record the No Answer greeting e Press 2 to record the Do Not Dis
94. lace personal greetings with default greetings star Return to main voice mail menu Table 5 Voice Mail Distribution List Access Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 list of members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu 3 Create a distribution group 4 Delete a distribution group star Return to main voice mail menu Table 6 Voice Mail Compose List Access Code Function 1 Send message Change message re record Review message listen to recorded message 2 3 4 Set message options for options see Voice Mail Message Options List on page 48 star Return to main voice mail menu Sipura SPA 841 Telephone User Guide 620 05600270 Voice Mail Features Default Menu 47 Table 7 Voice Mail Message Options List Access Code Function Marks message as Urgent Marks message as Private Requests Return Receipt you are notified recipient as accessed the message 9 Clears all options star Return to main voice mail menu NOTE Occassionally a return receipt may be returned without the recipient hearing the message if your message is the first new message and the recipient hangs up or skips to the next message before listening t
95. lease record the name for this group after the tone when your recording is complete press the key Record the new name for the group Press the sign NOTE To delete group corporate or company distribution lists you must be in the mailbox for your company s main number Deleting a Group Access the voice mail system Press 16 for Mailbox Options Press 6 for distribution groups Press 4 to delete a group Enter the number of the group to be deleted 2S a ae eS Press to confirm this is the correct group or to reject the group If you entered the wrong group number and pressed you will be prompted for the number of the group to delete Enter a different group number or press again to return to the distribution group menu Sipura SPA 841 Telephone User Guide Voice Mail Features Option B Menu 99 620 05600270 7 Press to finish the delete or press to cancel the delete process and return to the distribution group menu NOTE To delete group corporate or company distribution lists you must be in the mailbox for your company s main number Listening to a List of Distribution Groups Access the voice mail system Press 16 for Mailbox Options Press 6 for distribution groups Press 1 to list all your groups oe ee NS Listen to the playback of your groups as follows e the number of groups e the group number e the group name e If there is no recording for the group name you will hear U
96. ll members are added Ss EN On Press the key again TIP A group can be created without any members in it Members can be added later by using the edit menu to add members To create a group with no members follow the previous steps with one exception When prompted to enter members just press the key NOTE To create group corporate or company distribution lists you must be in the mailbox for your company s main number Editing or Modifying a Group Access the voice mail system Press 6 for distribution groups Press 2 to edit a group Enter the number of the group to be edited Ol ae 1 N a Press a number to select an option from the edit menu e List all members press 1 e Add a member press 2 e Delete a member press 3 e Play the group name press 4 e Change the name press 5 e Go back to the previous menu press NOTE f the group does not exist the user will hear The group number xx does not exist Please try again NOTE To edit group corporate or company distribution lists you must be in the mailbox for your company s main number List All Group Members If you pressed 1 for a list of all distribution group members the following happens 1 The total number of members in the group is announced The extension of each member is announced Press to skip to the next entry in the list before the number being announced is finished Sipura SPA 841 Telephone User Guide Voice Mail Fe
97. look or other dialing program to use the telephone line Configuring Windows for TAPI For TAPI enabled programs to be able to dial using the TAPI Service Provider Windows must be configured correctly to be able to use the proper line get an outside line and dial correctly The following notes apply to all TAPl enabled programs e The program must be set to use Tekelec T6000 Telephone Service Provider that must be installed on your PC e The access codes required for outside calls usually 9 or 8 must be configured e Instructions for handling area codes and if necessary 10 digit dialing must be configured Use the following steps to set up TAPI 2 1 compliant Service Provider in Windows These steps are from Windows XP Other Windows versions should be similar 1 Click Start and Control Panel to open the Control panel window 2 Double click Phone and Modem Options circled 3 Click Edit circled in the Phone and Modem Options dialog box 108 Set Up Outlook for TAPI Sipura SPA 841 Telephone User Guide 620 05600270 Phone and Modem Options Dialing Rules Modems Advanced f The list below displays the locations you have specified Select the location from which you are dialing Locations Location Area Code My Location 972 Close 4 Inthe Edit Location dialog box click the General tab if not selected and do the following a Enter a Location name if desire
98. ludes all mailboxes within a company and is available to all users The Everyone group is updated whenever a mailbox assigned to the customer partition is added or deleted The following options are available when you access the distribution groups menu item e List all distribution groups e Create a group e Edit a group e Delete a group e Return to the main menu Creating a New Group Access the voice mail system Press 16 for Mailbox Options Press 6 for distribution groups Press 3 to create a group OY oe Se Enter the number of the group to be created and record the name of the group e The group number must be from the allowed range and cannot already exist as a group e If the voicemail account is corporate then allowed range is 10 79 e If the voicemail account is personal then the allowed range is 80 99 Press to confirm or to cancel Enter the extension number of one of the members of the group Press key Repeat steps the previous two steps until all members are added ae ee ee ee 0 Press the key again TIP A group can be created without any members in it Members can be added later by using the edit menu to add members To create a group with no members follow the previous steps with one exception When prompted to enter members just press the key NOTE To create group corporate or company distribution lists you must be in the mailbox for your company s main number Editing or
99. mbers you entered in the Pager Info box when you set up the pager option with the system administrator The number could be a code that means something to you Voice when you answer the page voice mail plays a welcome announcement followed by a request for the account password Enter the password and listen to the normal voice mail menu options If the voice message is marked as Urgent the first voice message you receive is the urgent message When someone leaves a voice mail message on your phone the system immediately dials your pager or cellular phone The system tries to reach you every five minutes up to three times if you don t answer If you take the call but you don t Sipura SPA 841 Telephone User Guide Voice Mail Features Option AMenu 77 620 05600270 enter digits at the prompt the system acts like you never answered the call and continues trying to reach you as stated above If you have caller id your office phone number name is displayed as the caller E Mail The message you receive reads as follows Subject Voice Mail from calling party Body the text entered by the system administrator i e Please call me need to talk to you NOTE f the system administrator left the body text empty you get as the body calling party called you on date at time Managing Distribution Groups Voice messaging distribution groups can be created as either personal or corporate groups Up to 20 pers
100. menu choices Press 4 to hear the list of numbers which will be blocked The voice prompt announces the list and the first number Press to hear the next number or press to return to the Call Block menu NOTE As long as you press for the next number the system will scroll through the list of member numbers starting over with the first number after the last number is spoken Repeat the previous two steps until you have heard as many of the numbers as you want Press to return to the Call Block menu when you are finished listening to member numbers Deleting Numbers from Call Block Press 60 or 80 on the telephone keypad 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices 3 Press 5 to delete telephone numbers from the list of numbers which will be blocked 4 The voice prompt provides options for deleting members including Sipura SPA 841 Telephone User Guide System Telephone Features 17 620 05600270 10 11 12 13 14 15 16 e Press 1 if you know the number to delete see Step 4 e Press 2 for a list of numbers see Step 8 e Press 3 to delete all numbers see Step 14 e Press to return to the Call Block menu Press 1 to remove a specific number Enter the number to delete with no spaces dashes or special characters followed by the key The voice prompt repeats the number you
101. n indicator showing that the phone is forwarded then it will emit one short ring or ping ring when a call comes in to the phone The ping ring is provided to remind you that your phone is forwarded to another number Calls forwarded to an external number 7 or 10 digits that are unanswered will roll over to voice mail if available at that number Calls forwarded to an internal number 4 digit extension that are unanswered will roll over to voice mail if available for the called party not the forwarding destination External forwarding must be supported by your system for external numbers to be accepted Be sure to include the access code for an outside line and the area code if necessary with the external number Up to 20 digits may be entered Enabling Call Forward All NOTE The display will show the available options as the prompts are played Depending on available space on the display the final entry usually for re enter or exit may not appear completely 1 Press 72 on the telephone keypad and press the dial soft key e If you do not have a previously configured forward number you will be instructed to enter a forwarding number and press e If you previously configured a forwarding number you will be instructed to do one of the following e Press 1 to enable forwarding Go to step 8 e Press 2 to change the current forwarding number Go to step 2 2 Enter the number to which you want to forward
102. n press to enable the forwarding number or to exit without enabling forwarding 8 Forwarding for all calls is enabled Disabling Call Forward No Answer 1 Press 79 on the telephone keypad 2 Press the dial soft key 3 Call forwarding all is disabled and the phone hangs up Call Forward Out of Service Call Forward Out of Service allows you to forward for your phone when it is out of service to the number you enter Calls will not ring at your phone and will be sent to the number you entered as the forward destination You can forward calls to an IP or non IP phone Calls forwarded to an external number 7 or 10 digits that are unanswered will roll over to voice mail if available at that number Calls forwarded to an internal number 4 digit extension that are unanswered will roll over to voice mail if available for the called party not the forwarding destination External forwarding must be supported by your system for external numbers to be accepted Be sure to include the access code for an outside line and the area code if necessary with the external number Up to 20 digits may be entered Enabling Call Forward Out of Service NOTE The display will show the available options as the prompts are played Depending on available space on the display the final entry usually for re enter or exit may not appear completely 1 Press 70 on the telephone keypad and press the dial soft key e If you do not
103. ne simply type the number of the speed dial 2 for example and press the dial soft key or lift the handset Identifying the Number Assigned to a Speed Dial Button To view the currently assigned speed dials on your phone do the following 1 Press the button On the phone display a list of four options appear 2 Use the scroll down arrow key to highlight option number 2 Speed Dial Sipura SPA 841 Telephone User Guide System Telephone Features 41 620 05600270 3 Press the select soft key below the phone display 4 Use the up and down scroll keys to highlight view the assigned speed dials 5 Press the cancel soft key twice to revert to the main display Deleting a Speed Dial Number You can add speed dials from your directory entries To add one of your directory entries to a speed dial do the following Press the button On the phone display a list of four options appear Use the scroll down arrow key to highlight option number 2 Speed Dial Press the select soft key below the phone display Use the up and down scroll keys to highlight speed dial to be assigned oo ee eS Press one of the following soft keys e edit to add or edit the selected speed dial information e cancel to exit the speed dial list If you selected edit then press the More gt button once Press the clear soft key to clear the speed dial Press the More gt button three times until you see the ok soft key SS eS
104. ng a voice mail to a single user Combining the ability to compose a voice mail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE The voice mail system can only save a maximum of 200 messages If you have 200 old messages and you receive a new voice mail message it will not be stored You must delete some old voice mail messages to receive any more The following commands allow you to access your voice mail system Table 17 Voice Mail Main Menu Access Code Function 4 Record and listen to personal greetings for options see Voice Mail Personal Greeting List on page 84 5 Play new messages 192 Play saved messages 6 Compose a message for options see Voice Mail Compose List on page 85 16 Mailbox Options for options see Voice Mail Malbox Options List on page 86 9 Exit the voice mail system Sipura SPA 841 Telephone User Guide 620 05600270 Voice Mail Features Option B Menu 83 Table 18 Voicemail Message Controls Feature Before Mail After Mail During Mail Message Message Message Rewind NA NA 2 Rewind to beginning NA NA 22 Delete 3 3 3 Fast Forward NA NA 4 Fast Forward to end NA NA 44 Next 5 5 5 Save 7 7 7 Pause Unpause Play NA NA S Replay 8 8 NA Forward 13 13 13 Call Back Originator 14 14 14 Reply 17 17 1
105. ng Distribution Groups ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeees 59 Creating a New Group ti cid t cc2 cena pasetatekaenelt adem ccoaealesBasanctats desea yaseateeens 59 Editing or Modifying a Group seccscaneeiestete eee teccoie Aniieetiemeedecenueniee 60 Listing All Group Members lt iccxci a ciccatemicieeten taut atin Mean niedsCieatt ees 60 Adding a Member to the Group ccceeeeceeeeneeeeeeeeeeeeetaeeeeeeeeeeeeeeea 60 Deleting a Group Member c ec cc cceeeeeeneeeeeneceeeeeeeteeeseneneeneneeee 61 Playing the Group Name rss Sadan os cased researc este hia elhoed epnclgns utes neta 61 Changing the Group Namme cecccecceeeeeeeeeeseeeceneceeeseseeneeenneeeeees 61 Deleting a Group werciiecccahorseied sakes avecatanebaass EnaA EEn naak a Kaiaua dee 62 Listening to a List of Distribution GroUpS eee eeeeeeeeeeeeeeeeeeeeeeeeeees 62 Exiting the Voice Mail System cccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 62 Voice Mail Features Option A Menu Menus and Command ccccccccccccccceeeeeeeeeeeeeeeeeseeeeeeeeeneeeeeeeeeeeeees 63 Accessing Your Voice Mail ccccccceeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeees 67 Sa TPOUM your phones urease ia iaae E AEE AA A Aaaa 67 from any other internal phone c ccccceeseeeenseeneeeeeeeeeeneneeeeeneenenees 68 from any outside touchtone phone esesssseseeeeriesssserrrrnssssrrrrrrnesesee 68 Dialing Main Number isee facet ed
106. nknown e The corporate group 10 will always be named as Everyone e the total number of members in the group While reviewing the list of groups you can skip to the next group by pressing or clicking the button NOTE 7o list all group corporate or company distribution lists you must be in the mailbox for your company s main number Exiting the Voice Mail System To exit the voice mail system simply hang up 100 Voice Mail Features Option B Menu Sipura SPA 841 Telephone User Guide 620 05600270 Chapter 7 Set Up Outlook for TAPI This chapter explains how you can set up and use Microsoft Outlook to use TAPI to dial phone numbers using your telephone Information includes the following e Using TAPI to call from Outlook e Installing the TAPI 2 1 compliant support software e Configuring Windows so that Outlook can use TAPI e Configuring Outlook to use the VocalData telephone number NOTE Although Outlook is used as the example this information can also be applied to other TAPI enabled applications Using TAPI to Call from Outlook Once you have configured Outlook or another TAPI enabled program to dial using the system you can place calls through your telephone from the application You must be connected to the same network that your phone is connected to for TAPI enabled dialing to work with your phone This example uses Outlook but other TAPI enabled programs will be similar The application documen
107. ntaining the voice mail tbe From Subject ee sive 3 Open the attachment in the email message e If this is the first time you have opened a voice mail in your email applicaton you will be asked to associate the file type to the media player you wish to use to listen to the voice mail file type 4 Your default media player will open e If you get an error message the voice mail has not been recorded in a compatible file format and cannot be played 50 Voice Mail Features Default Menu Sipura SPA 841 Telephone User Guide 620 05600270 5 Select open the file on the dialog box that appears to play the message NOTE The voice mail message plays concurrently with any audio such as music CDs or streaming music coming from your speakers Stop or mute other features before playing the voice mail message to increase the clarity of the message DO NOT mute the other applications by clicking on the speaker in the Windows System Tray since this will mute the speakers for all sources including the voice mail you are trying to play Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listing to voice mails Using Controls While Playing Messages The system provides you with the following message control options Rewind Fast Forward While listening to a message follow these steps e Press 7 to skip back in 5 second increments e
108. o play your saved messages change your password playback your greetings record new greetings or exit the voice mail system To select the desired option press the corresponding digit on your phone NOTE Pressing the key from the main voice mail menu will send you to the main auto attendant menu You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant Dialing Your Telephone 1 ao a E Call your telephone number NOTE You must be able to dial your number directly from outside the system to use this method Wait for your phone to forward to your voice mail mailbox Press the key You will be prompted to enter your password Enter your numeric password followed by the key NOTE f you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system To select the desired option press the corresponding digit on your phone NOTE Pressing the key from the main voice mail menu will send you to the main auto attendant menu You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant from the email program on your PC 1 Open your email reader 2 Open the email message co
109. o the message NOTE Selecting any of the numbered options immediately returns to the Voice Mail Compose List This is also true for callers leaving voice mail who select options after leaving their voice mail Table 8 Voice Mail Custom Operator Zero Out List Access Code Function 1 Change number of custom operator zero out target 2 Restore default number of custom operator zero out target star Return to main voice mail menu Accessing Your Voice Mail You can access your voice mailbox from several different sources e Your phone e Any other internal phone e Any touchtone phone outside your office e The email program on your PC password required from your phone 1 Press the messages button or dial 09 to access your voice mail system 2 Ifyou dialed 09 press the Dial soft key or line or speaker button or pickup the handset 48 Voice Mail Features Default Menu Sipura SPA 841 Telephone User Guide 620 05600270 Enter your password if required 4 Ifyou have new voice mail the messages are identified and played Otherwise you will be prompted with choices to play your inbox messages play your saved messages change your password playback your greetings record new greetings or exit the voice mail system 5 Press the corresponding digit on your phone to select the desired voice mail function from any other internal phone 1 Dial 555
110. o whom you want to forward the message 2 Enter the phone number and then either e press to enter another number or e press if this is the only or last person to receive the forwarded message 3 You get a prompt to leave an introduction to the forwarded message a Record your introductory message NOTE To forward the voice mail immediately without an introductory message press immediately after the prompt b Press to accept the message 4 Choose one of the following options to finish forwarding Sipura SPA 841 Telephone User Guide Voice Mail Features Default Menu 55 620 05600270 e Press 1 to forward the message e Press 2 to change the introductory message e Press 3 to review the introductory message e Press 9 to mark urgent and forward e Press to cancel the forward NOTE Press at anytime to cancel the forward If you press you must reenter the extension s and any desired introduction Replying to a Message To reply to a message you receive 1 Press 2 to reply to the message You hear a prompt to record your reply Record your reply message Press to accept your message Your voice mail system gives you the following options e Press 1 to send reply e Press 2 to change reply e Press 3 to review reply e Press 9 to mark urgent and reply e Press to cancel the reply and re record You hear the message options again Dialing Back a Caller To dial a caller who left a me
111. of voice mail messages that are stored in your voice mailbox If supported by your system callers can press 0 while they are in your mailbox to transfer to your main number or operator The voice mail system also provides both personal and group distribution lists which let you send a voice mail to a defined group of people as easily as sending a voice mail to a single user Combining the ability to compose a voice mail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE The voice mail system can only save a maximum of 200 messages If you have 200 old messages and you receive a new voice mail message it will not be stored You must delete some old voice mail messages to receive any more Menus and Commands The following commands allow you to access your voice mail system Table 9 Voice Mail Menu Keys Access Code Function Top Menu 1 Play inbox messages 2 Compose a message 3 Play saved messages 4 Playback personal greetings 5 Record personal greetings for options see Voice Mail Personal Greeting List on page 65 6 Access personal distribution groups for options see Voice Mail Distribution List on page 66 7 Change password Sipura SPA 841 Telephone User Guide 620 05600270 Voice Mail Features Option A Menu 63 Table 9 Voice Mail Menu Keys Access Code F
112. on and highlight the Directory entry and press the select soft key Press the add soft key Use the number pad to enter the following e Name use 0 for a space e Number use the scroll down key to select the field e Ring type if desired press the option soft key to change the ring Click the save soft key to save the entry Press the cancel soft key twice to exit the Directory menu To add a received call to the directory 1 Press the button and highlight the Call History entry and press the select soft key 2 Use the scroll keys to highlight one of the lists from which you want to add a call to the directory e Redial List e Answered Calls e Missed Calls Press the select soft key Press the More gt button twice to where you can press the save soft key The information is saved in the phone s Directory Using the Speakerphone Your telephone contains a speakerphone that lets you converse hands free without having to use the handset A speakerphone also allows others in the room to listen and participate in a telephone conversation When your phone rings to use speakerphone do one of the following e Press the Speaker sd button e Press the red blinking line button To activate or deactivate the speakerphone anytime during a call press the Speaker ad button on your phone and lift the handset to continue the conversation When the speaker is active the handset becomes inactive and v
113. on the telephone keypad Press to save the entry or to exit without saving ie RS Be iG Select a menu item or hang up NOTE If you try to add a number when you already have 10 numbers a prompt tells you the list is full no more numbers can be added and that a number must be deleted to add a new number Listening to the List 1 Press 88 on the telephone keypad 2 Press the dial soft key or pick up the handset A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices Press 5 to hear the numbers in the Selective Call List The first number in the Selective Call List is played Press to hear the next number Continue pressing until you have heard all the numbers When you reach the end of the list the system will take you back to the beginning of the list 6 When you are done listening to numbers press to return to the main menu Select a menu item or hang up Deleting from the List 1 Press 88 on the telephone keypad 2 Press the dial soft key or pick up the handset A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices Press 6 to delete the numbers in the Selective Call List Select from the available options e If you know the phone number you wish to delete press 1 e To hear a list of numbers to delete press 2 e To delete all numbers press 3 e To return to the main menu press the key 5 If you pressed
114. onal groups can be created by individuals for their own use while up to 70 corporate groups can be created Corporate customer distribution lists are created by an administrator or a user with access to a customer s main number voice mail box and are available for use by all of a customer s users By default corporate group number 10 in each customer partition is named Everyone includes all mailboxes within a company and is available to all users The Everyone group is updated whenever a mailbox assigned to the customer partition is added or deleted The following options are available when you access the distribution groups menu item e List all distribution groups e Create a group e Edit a group e Delete a group e Return to the main menu Creating a New Group 1 Access the voice mail system 2 Press 6 for distribution groups 3 Press 3 to create a group 4 Enter the number of the group to be created and record the name of the group e The group number must be from the allowed range and cannot already exist as a group e If the voicemail account is corporate then allowed range is 10 79 e If the voicemail account is personal then the allowed range is 80 99 78 Voice Mail Features Option A Menu Sipura SPA 841 Telephone User Guide 620 05600270 Press to confirm or to cancel Enter the extension number of one of the members of the group Press key Repeat steps the previous two steps until a
115. one has several key components which are shown in the following figure Sipura SPA 841 Telephone User Guide Your Sipura SPA 841 Telephone 1 620 05600270 Scroll Buttons Right Displa g Left Soft aai Soft Key Key Mute Status LED Message SPU Waiting N Four Line More Buttons x Button Headset Mute Hold Voice Mail Volume P button Speakerphone Numbered Keypad Figure 1 Sipura SPA 841 Ip Telephone Sipura SPA 841 Features Table Features Descriptions Four Line Buttons A line button provides acces to the extension line appearance for incoming and outgoing calls Message Waiting light LED will illuminate when the user has a message waiting on the service associated with the L1 extension Left Soft Key This button is used to access individual features or options visible on the display Scroll Buttons The buttons allow the user to scroll up and down menu items on the display Pixel based Display Displays call status dialing and directory information and menu items Right Soft Key This button is used to access individual features or options visible on the display Mute Status LED This LED lights when the phone s handset handset or built in microphone is muted 2 Your Sipura SPA 841 Telephone Sipura SPA 841 Telephone User Guide 620 05600270 Features More button Mute button Hold button Voice Mail retrieval button Volume button i button Numbered Ke
116. onference feature can use it to add new parties e To place a conference call on hold press the Hold button The other parties can talk among themselves but they can t hear you e When you put the call on hold a beeping tone automatically sounds every few seconds To avoid disrupting the other callers consider muting the call instead To mute the call press the Mute button e To transfer a conference call to another telephone press the xfer soft key Dial the number to which you want to transfer the call and then press xfer key again Dial Tone and Ringer Patterns The T6000 telephone system generates different ringer and dial tones depending on call conditions There are two types of dial tone e Internal Dial Tone A continuous higher pitched tone Sipura SPA 841 Telephone User Guide System Telephone Features 27 620 05600270 e External Outside Dial Tone A continuous lower pitched tone There are four types of ringers all are answered the same way e One Ring Internal Extension to Extension Calls and when the system has called your extension to remind you or to notify you about something e Two Rings External Calls e Distinctive Rings A different ring tone is provided for up to two additional Direct Inward Dial DID numbers assigned to your telephone by the system administrator These numbers do not appear as lines on your telephone but ring your prime line with the appropriate ring when
117. ons NOTE You will need the Call Agent s IP Address to complete the installation process Please contact your System Administrator for this information 5 Depending on the PC s operating system and security settings a security warning window may be displayed as part of the install Select a method for the installation and click OK This procedure uses the Save this program to disk option so that the install is available if needed again Sipura SPA 841 Telephone User Guide Set Up Outlook for TAPI 103 620 05600270 File Download Security Warning Do you want to run or save this file Name TAPILEXE Type Application 307 KB From 69 26 241 166 While files from the Internet can be useful this file type can potentially harm your computer If you do not trust the source do not tun or save this software What s the risk 6 Choose where to save the TAPI EXE file and click Save This example saves it to the desktop so that it is easy to find Savein ES J Of em My Recent Documents My Documents My Computer My Network my Documents F My Computer my Network Places BS Adobe Acrobat 7 0 Professional amp AOL Instant Messenger A Burn CD amp DVDs with Roxio D Comcast Rhapsody Ethereal Ej Intervideo winDvD BA Paint Shop Pro 7 A QuickTime Player ED winzip E Yahoo Messenger Bad aware SE Personal a Calculator Launch Internet Explorer Browser
118. phony providers are installed on this computer Providers Microsoft H 323 Telephony Service Provider Microsoft HID Phone TSP Microsoft Multicast Conference TAPI Service Provider NDIS les 1 Service Provider i 11 If you completed the T6000 setup as part of the TAPI install from Web Portal you should see the Tekelec T6000 Telephony Service Provider circled and can skip to Application Configuration on page 151 12 If you did not complete the T6000 setup as part of the TAPI install from Web Portal click Add to open the Add Provider dialog box Add Provider Select the provider you wish to install from the list below and click Add Telephony providers Tekelec T6000 Telephony Service Provider Cancel 13 Select Tekelec T6000 Telephony Service Provider and click Add Sipura SPA 841 Telephone User Guide Set Up Outlook for TAPI 113 620 05600270 14 When the Tekelec dialog box appears do the following a Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields b Click Add to add your telephone number the one that will be used with the TAPI enabled program such as Outlook Tekelec T6000 E a Xi ZS TEKELEC Telephony Server IP Address 1 i 72 30 7 179 Telephony Server IP Address 2 jo 0 0 0 Available Lines Remove Configure OK Oe Sse cree Carcel 15 Enter your telephone number and password and click OK
119. prime line Caller ID Block This feature blocks the display of your phone number to the called party for this call only Be aware that if the person you are calling does not accept anonymous calls your Call will be rejected since no Caller ID information is provided 26 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 1 Press 67 on the telephone keypad 2 Press the dial soft key or lift the handset 3 Dial the phone number that you want to not show your Caller ID to Conference If supported by your system you can conference several internal and or external parties together Check with your system administrator for the availability of this feature on your system To create a conference call follow these steps 1 Make a call or be engaged in a call Press the conf soft key Dial the number of the person that you want to include in the conference and press the dial soft key 4 When the person answers inform the party about the conference and then press the conf button to add that party into the conference call 5 Repeat steps 1 3 to add additional parties to the conference Conference Call Tips e The parties connected to the conference call remain connected to each other while you add additional parties They may carry on a conversation with each other while you finish adding parties to the conference e Even if the call initiator disconnects any of the other parties who have the c
120. ption A Menu 76 Option B Menu 94 Phone Components Descriptions 1 Play Voice Mail Distribution Group Name Default Menu 61 l 4 Index Option A Menu 80 Option B Menu 99 Priority Call 29 Add Members 30 Delete Members 31 Disable 30 Enable 30 List Members 30 Priority Ring 28 Privacy Guard 32 Access Codes 32 Answering Call 34 Caller Actions 33 Entering Access Codes 33 Recording Name 33 Disabling 34 Enabling 34 Managing Access 35 Managing Access Codes Changing the Code 35 Listening to Codes 35 Selective Call List 35 Adding Numbers 35 Deleting Numbers 36 Listening to Numbers 36 R Receiving Pager Notification 58 77 95 Recording Personalized Voice Mailbox Greetings Default Menu 57 Option A Menu 76 Option B Menu 95 Redial 8 Phone Feature Buttons 37 Star Codes 37 Replaying a Voice Mail Message Default Menu 55 Option A Menu 74 Option B Menu 92 Replying to Voice Mail Messages Default Menu 56 Option A Menu 75 Option B Menu 93 Ringer Adjust Volume 5 Ringer Patterns 27 Distinctive Ring 28 External Ring 28 Internal Ring 28 Priority Ring 28 Ringer Sound Selecting 8 S Saving a Voice Mail Message Default Menu 55 Option A Menu 74 Option B Menu 92 Selecting a Dialing Mode Line Button Indicators 6 Selecting a Ringer Sound 8 Selective Call Forward 37 Add Forwarded Numbers 39 Delete Forwarded Numbers 40 Disable 38 Enable 38 Enter Forward Number 38 Identify Forwarding Destination Number 39 List Forwarded Numbers 39
121. r previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system To select the desired option press the corresponding digit on your phone NOTE Pressing the key from the main voice mail menu will send you to the main auto attendant menu You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant from the email program on your PC Open your email reader 2 Open the email message containing the voice mail ef ole y fom Subject Od Received 2 e wi 3 3 Open the attachment in the email message e If this is the first time you have opened a voice mail in your email applicaton you will be asked to associate the file type to the media player you wish to use to listen to the voice mail file type 4 Your default media player will open e If you get an error message the voice mail has not been recorded in a compatible file format and cannot be played 5 Select open the file on the dialog box that appears to play the message NOTE The voice mail message plays concurrently with any audio such as music CDs or streaming music coming from your speakers Stop or mute other features before playing the voice mail message to increase the clarity of the mess
122. r the digits 3 Press the dial soft key Making an Internal Call 1 Optionally lift the handset press the Speaker ad button or if using a headset press the Headset button Enter the desired extension e g 1105 Press the dial soft key 6 Basic Phone Features Sipura SPA 841 Telephone User Guide 620 05600270 Managing Missed Calls The Sipura phone will display the number of missed calls You can view the caller ID and return the call if desired Using the Main Display soft keys When you have missed calls the soft keys on the main display will show Ier last call redial on the left and miss on the right e If you press the Icr soft key the phone will redial the first missed call e lf you press the miss soft key you can view the missed calls and choose which one to redial Viewing the Missed Calls List If you press the miss soft key to view the missed calls and then press cancel to exit the Missed Calls display the display will be cleared of the missed calls To view the missed calls after clearing the display use the following procedure Press the the button Use the scroll keys to highlight the Call History entry in the list Press the select soft key Use the scroll keys to highlight the Missed Calls entry in the list oS ee NS Press the select soft key Missed Calls Display soft keys The Missed Call display lists the Caller ID of the call the phone number of th
123. res Option A Menu Sipura SPA 841 Telephone User Guide 620 05600270 Composing Messages before Sending The compose feature of the voice mail system allows you to record a message and review or change it before sending it to any number of users or distribution groups You first enter the extensions and distribution group numbers of the recipients and then record and send your message Compose and Send a Message 1 Access the voice mail system Press 2 to select compose a message Enter the phone numbers or group numbers of those persons you want to receive the message followed by the key When you are finished press again to complete your mailing list Record your message after the tone and press when finished You are prompted to perform one of the following e Press 1 to send e Press 2 to change e Press 3 to review your message is played back to you e Press 4 to set message options 7 Press a number to act on your message e If you pressed 1 your message is sent and voice mail disconnects e Ifyou pressed 2 your are returned to the prompt to record your message Record again and follow the prompts e If you pressed 3 your message is played back to you and you are then prompted to perform an action from the previous list e If you pressed 4 go to step 8 8 Press a number to set any message delivery options e Press 1 to mark the message as urgent e Press 2 to mark the message as private e Press 3 to mark the mess
124. ress the play right soft key to hear the ring tone c Press the select left soft key to select that ring tone d If you wish to exit the operation press the More gt button and then press the cancel soft key 6 Ifyou selected a new ring tone then the display will show the line with the new ring tone listed 7 After you have made all the desired changes press the cancel soft key twice to revert to the main display Directory Services The Sipura SPA 841 allows you to create a directory of commonly used phone numbers You can manually add entries or save incoming call information in the directory This section describes how to set up and use the directory Accessing the Directory You can view the currently stored directory by doing one of the following e pressing the dir soft key when it is displayed or e by pressing the button and highlighting the Directory entry and pressing the select soft key While in the directory you can add entries by pressing the add soft key or use the scroll keys to highlight an entry to dial by pressing the dial soft key Adding Entries to the Directory You can manually add entries to the directory or save incoming call information in the directory To manually add a directory entry 1 Access the directory Sipura SPA 841 Telephone User Guide Basic Phone Features 9 620 05600270 e With the handset on hook press the dir soft key or e press the butt
125. ssage if Caller ID information is available Press 3 Sending a Message Directly to an Extension You can send a voice mail message directly to an extension without dialing their extension and having to wait for the call to roll to the voice mail system To go directly to someone s voice mailbox 1 Dial 577 or the code provided by your system administrator on the keypad You hear a voice prompt to enter the extension number of the person you want to send a message to 56 Voice Mail Features Default Menu Sipura SPA 841 Telephone User Guide 620 05600270 2 Dial the extension number You hear a greeting and voice prompt to enter a message 3 Record your message and hang up NOTE You can press on your phone at any time during the greeting to skip to the end of it Personal Greetings You can record a different voice mail greeting for each of the conditions that transfers a caller to your voice mailbox e when your phone rings and you don t answer it the No Answer greeting e when you have activated the Do Not Disturb feature if this feature is provided on your telephone e when you are talking on the phone the Busy greeting Additional features include the ability to e Record your name so that when you leave messages for other users they will hear your name instead of your extension e Replace your personal greetings with the default greetings TIP When you create your greeting be sure
126. ssed you will be prompted for the number of the group to delete Enter a different group number or press again to return to the distribution group menu Press to finish the delete or press to cancel the delete process and return to the distribution group menu NOTE To delete group corporate or company distribution lists you must be in the mailbox for your company s main number Listening to a List of Distribution Groups 1 2 3 4 Access the voice mail system Press 6 for distribution groups Press 1 to list all your groups Listen to the playback of your groups as follows e the number of groups e the group number e the group name e If there is no recording for the group name you will hear Unknown e The corporate group 10 will always be named as Everyone e the total number of members in the group While reviewing the list of groups you can skip to the next group by pressing or clicking the button NOTE 7o list all group corporate or company distribution lists you must be in the mailbox for your company s main number Exiting the Voice Mail System To exit the voice mail system simply hang up 62 Voice Mail Features Default Menu Sipura SPA 841 Telephone User Guide 620 05600270 Chapter 5 Voice Mail Features Option A Menu You can access the voice mail system on your phone by dialing 09 or by pressing the Voice Mail button System settings determine the number and length
127. sseenuataarenneenss l 1 viii Chapter 1 Your Sipura SPA 841 Telephone Introduction This guide describes how to use all of the features that are provided by the T6000 telephone system on your Sipura SPA 841 telephone Accessing Phone Features Some features require you to dial an activating digit followed by a numeric code The default value for this activating digit is 5 and it is used throughout this guide However your system administrator may choose to use another digit for this function In that case substitute your activating digit for the default All feature operation will be exactly the same In This Manual e Chapter 1 discusses the telephone hardware e Chapter 2 contains an alphabetical summary of each telephone feature e Chapter 3 contains an alphabetical summary of the VocalData telephone features e Chapter 4 discusses voice mail features default menu e Chapter 5 discusses voice mail features Option A menu e Chapter 6 discusses voice mail features Option B menu e Chapter 7 discusses setting up Outlook for TAPI Telephone Description The Sipura IP phone is a full featured telephone that provides voice communication over an IP network The phone functions much like a traditional analog phone allowing you to place and receive telephone calls The phones also supports features such as call forwarding redialing speed dialing transferring calls conference calls and accessing voice mail The Sipura teleph
128. stectitenntues duceoeenswtoeediecetaceesae 89 Composing Messages before Sending sseeeeeeeeeeeeeeeeeees 89 Compose and Send a Message ccccccccecccceccceeeeeeeseeeneeeeeeeenesseeneeees 89 Marking a Message as Urgent cccccccceceeeeeeeeeeeeeeeeeeeeeneneeeeeeeeeees 90 Changing Your Password ccccceeeseeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeeeenees 90 Skipping the Mail Menu to Hear Messages cccceeeeeeeeeeeeeees 91 Returning to the Auto Attendant or Operatol ceeeee 91 Zeroing Out to a Custom Operator cccccceeeeeeeeeeeeeeeeeeeeesneeeeees 91 Replaying a MeSSage ccccccsceceeeeeeseseeeeeeeeeeeseeeeeeeeeeeeeeeeeeees 92 Saving a Message sa cs2ie 23sec cee eee secctse ce thea oka ee ha teaeneee tate an 92 Skipping to the Next Message sceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 92 Deleting a MeSSaQ cececececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeceeneeeeeeeeeeeees 92 Forwarding a Message to Another Mailbox eeeeee 93 Replying to a Message ccccccccceceeeeeeseeeeeeeeeeeeeeeeeeeeneneeeeeeeeeeees 93 Dialing Back a Calle tree ee eee tee san cae ee 94 Sending a Message Directly to an Extension 94 Personal Greetings lt 2 2o2hee eee ee 94 Recording Personalized Mailbox Greetings cceceeeeeeeeteeeeeeeeeeeees 95 Listening to Your Greetings scacessii sh onncderbeaviy atte decpteaviulau tecsartodoacten
129. t a menu item or hang up Listing Priority Call Members 1 Press 61 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices 3 Press 3 to hear the list of telephone numbers which will trigger the priority ring 30 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 4 Press to hear the next number or press to return to the Priority Call menu NOTE As long as you press for the next number the system will scroll through the list of member numbers starting over with the first number after the last number is spoken 5 Repeat the previous two steps until you have heard as many of the numbers as you want 6 Press to return to the Priority Call menu when you are finished listening to member numbers Deleting Priority Call Members 1 Press 61 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices 3 Press 4 to delete telephone numbers from the list of members who will trigger the priority ring e The voice prompt provides options for deleting members including e Press 1 if you know the number to delete see Step 3 e Press 2 for a list of numbers see Step 8 e Press 3 to delete all numbers see Step 13 e Press to return to the Priority Call menu 4 Press 1 to remove a specific num
130. t the main menu then follow the above steps Otherwise listen to your messages and then follow the above steps Skipping the Mail Menu to Hear Messages To immediately begin listening to voice mail press during the voice mail menu announcement Returning to the Auto Attendant or Operator When calling from outside of the VoIP system you can escape from voice mail to the auto attendant or operator using the star key Press to move from the selected option to the previous menu When you reach the main voice mail menu press to transfer to the main number or operator depending on your system configuration 72 Voice Mail Features Option A Menu Sipura SPA 841 Telephone User Guide 620 05600270 Zeroing Out to a Custom Operator When callers reach your voice mail you can give them the option to leave a message or dial zero 0 and reach your custom operator which may be the auto attendant or another phone number By default the system will route callers to the auto attendant when they press zero You can change the destination from the voice mail main menu TIP When you record your greetings be sure to tell callers than they can press zero 0 to be transferred to the auto attendant or to your designated alternate phone number NOTE This feature is not supported for stand alone mailboxes To hear or change where pressing zero 0 goes follow these steps Access the voice mail system 2 Press 8 to hear or change yo
131. tation or online help should have information on making calls using the TAPI functionality To place a call from Outlook use the following steps 1 Start Outlook if not already running 2 Click the Contacts icon to switch to the Contacts listing 3 Right click on the contact you wish to call to bring up the Actions pop up menu Sipura SPA 841 Telephone User Guide Set Up Outlook for TAPI 101 620 05600270 Open amp Print S Forward New Message to Contact New Appointment with Contact New Meeting Request to Contact ES New Task for Contact New Journal Entry For Contact Link gt Y Flag for Follow Up Categories X Delete 4 Click Call Contact on the menu circled in the previous screen to open the New Call dialog box Number to dial Contact Michaels Gene Open Contact Number 469 555 2186 x Dialing Properties J Create new Journal Entry when starting new call Call status On hook Start Call End Call Dialing Options Close 5 Click Start Call to dial the telephone number displayed in the Number field NOTE You cannot call four digit extensions from Outlook A complete 7 or 10 digit phone number must be used TIP Always check to be sure you have the correct number selected before Starting a call If you have multiple phone numbers entered for the person you are calling you must use the drop down list to select the number to call
132. tendant Dialing Your Telephone 1 ao a E Call your telephone number NOTE You must be able to dial your number directly from outside the system to use this method Wait for your phone to forward to your voice mail mailbox Press the key You will be prompted to enter your password Enter your numeric password followed by the key NOTE f you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system To select the desired option press the corresponding digit on your phone NOTE Pressing the key from the main voice mail menu will send you to the main auto attendant menu You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant from the email program on your PC 1 Open your email reader 2 Open the email message containing the voice mail NS E ee 0 3 Open the attachment in the email message e If this is the first time you have opened a voice mail in your email applicaton you will be asked to associate the file type to the media player you wish to use to listen to the voice mail file type 4 Your default media player will open e If you get an error message the voice mail has not been recorded in a compatible file form
133. then gives the menu choices 3 Press 1 to enable Call Block if it is disabled or to disable the feature if it is enabled Blocking Number of Last Call Received Press 60 or 80 on the telephone keypad 2 Press the dial soft key or pickup the handset A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices 3 Press 2 to add the number of the last call you received to the blocked list You are returned to the Selective Call Forward menu 4 Selecta menu item or hang up NOTE Adding a number this way does not affect any numbers already on your list but simply adds the most recent caller to your blocked list 16 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 Adding Numbers to Call Block List 1 2 Press 60 or 80 on the telephone keypad Press the dial soft key or pickup the handset A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices Press 3 to add telephone numbers to the list of numbers that will be blocked Enter the number with no spaces dashes or special characters followed by the key Press to save the entry or to exit without saving Select a menu item or hang up Listing Blocked Numbers 1 2 Press 60 or 80 on the telephone keypad Press the dial soft key or pickup the handset A voice prompt tells you whether Call Block is enabled or disabled and then gives the
134. they are dialed e Priority Ring The call screening feature allows users to designate specific callers as important enough to ring through to their telephone even if Do Not Disturb is activated A different ring tone is provided for calls assigned the Priority Call option See Priority Call on page 41 Hold This feature lets you place a call on hold While a call is holding the holding party occupies the associated line 1 During a conversation press the Hold button Depending on your system configuration the party may hear music a recorded announcement or silence while holding 2 To resume the conversation press the red blinking line button NOTE Starting one minute after the party is on hold and occurring each minute after that you will hear 3 ring sounds This is to remind you that you have a call on hold For more details on handling two calls at once see Switching Between Held Calls on page 27 Mute Press the Mute button to turn off the speakerphone handset microphone during a conversation This way you can converse with someone else in your office and the party on the phone will not be able to hear the conversation Press and hold the Mute button again to turn the speakerphone handset microphone back on 28 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 On hook Dialing You can dial a number while the handset is on hook by doing one of the following e Di
135. tion B Menu 99 Dial Tones 27 Dialing Back a Caller Default Menu 56 Option A Menu 75 Option B Menu 94 Directory 9 Accessing 9 Adding Entries 9 Disable Call Forward All Calls 20 Distinctive Ring 28 Distribution Groups Add Members Default Menu 60 Option A Menu 80 Option B Menu 98 Change Name Default Menu 61 Option A Menu 80 Option B Menu 99 Creating Default Menu 59 Option A Menu 78 Option B Menu 97 Delete Members Default Menu 61 Option A Menu 80 Option B Menu 98 Deleting Default Menu 62 Option A Menu 81 Option B Menu 99 Editing Default Menu 60 Option A Menu 79 Option B Menu 97 List Members Default Menu 60 Option A Menu 79 Option B Menu 98 l 2 Index Listing Groups Default Menu 62 Option A Menu 81 Option B Menu 100 Modifying Default Menu 60 Option A Menu 79 Option B Menu 97 Play Name Default Menu 61 Option A Menu 80 Option B Menu 99 E Editing Voice Mail Distribution Group Add Members Default Menu 60 Option A Menu 80 Option B Menu 98 Change Name Default Menu 61 Option A Menu 80 Option B Menu 99 Default Menu 60 Delete Members Default Menu 61 Option A Menu 80 Option B Menu 98 List Members Default Menu 60 Option A Menu 79 Option B Menu 98 Option A Menu 79 Option B Menu 97 Play Name Default Menu 61 Option A Menu 80 Option B Menu 99 Enable Call Forward All Calls Phone Feature Buttons 19 Ending Call 6 Exiting the Voice Mail System Default Menu 62 Option A Menu 81 Option B Menu 100
136. to access your voice mail system 2 Ifyou dialed 09 press the Dial soft key or line or speaker button or pickup the handset Enter your password if required 4 Ifyou have new voice mail the messages are identified and played Otherwise you will be prompted with choices to play your inbox messages play your saved messages change your password playback your greetings record new greetings or exit the voice mail system 5 Press the corresponding digit on your phone to select the desired voice mail function 86 Voice Mail Features Option B Menu Sipura SPA 841 Telephone User Guide 620 05600270 from any other internal phone 1 Dial 555 or the code provided by your system administrator You hear a welcome greeting and are prompted to enter your extension number Enter your extension number You are prompted to enter your password Enter your numeric password followed by the key NOTE f you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greetings record new greetings or exit the voice mail system 4 Press the corresponding digit on your phone to select the desired voice mail function from any outside touchtone phone Dialing Main Number 1 Dial your main telephone number for the Auto Attendant feature and press 555 or the code provide
137. to tell the caller they can dial zero 0 to reach either the automated attendant or the person you have programmed to answer zero out calls Recording Personalized Mailbox Greetings To record a personalized greeting 1 Access the voice mail system 2 Press 5 from the main voice mail menu and choose the greeting you want to record by pressing the corresponding digit key e Press 1 to record the No Answer greeting e Press 2 to record the Do Not Disturb greeting e Press 3 to record the Busy greeting e Press 4 to record your name e Press 5 to replace your personal greetings with the default greetings e Press to return to the main menu Listening to Your Greetings You may want to check your personalized greetings to make sure they are still appropriate Sipura SPA 841 Telephone User Guide Voice Mail Features Default Menu 57 620 05600270 1 Access the voice mail system 2 Press 4 from the main voice mail menu and choose the greeting you want to play by pressing the corresponding digit key e Press 1 to play the No Answer greeting e Press 2 to play the Do Not Disturb greeting e Press 3 to play the Busy greeting e Press 4 to play your name e Press to return to the main menu Receiving Pager Notification The VoIP system provides the ability for you to be alerted on your mobile phone or pager that you have received a voice message You must set this service up with your system administrator Mobile
138. tribution group the voice mail system plays the previously recorded name of this group If there is no recording for this group you will hear Unknown Change the Group Name If you pressed 5 to change the name of the distribution group do the following 1 The voicemail system plays the prompt Please record the name for this group after the tone when your recording is complete press the key 2 Record the new name for the group 80 Voice Mail Features Option A Menu Sipura SPA 841 Telephone User Guide 620 05600270 3 Press the sign NOTE To delete group corporate or company distribution lists you must be in the mailbox for your company s main number Deleting a Group Access the voice mail system Press 6 for distribution groups Press 4 to delete a group Enter the number of the group to be deleted oes OO S o E Press to confirm this is the correct group or to reject the group If you entered the wrong group number and pressed you will be prompted for the number of the group to delete Enter a different group number or press again to return to the distribution group menu 6 Press to finish the delete or press to cancel the delete process and return to the distribution group menu NOTE To delete group corporate or company distribution lists you must be in the mailbox for your company s main number Listening to a List of Distribution Groups Access the voice mail system
139. turb greeting e Press 3 to record the Busy greeting e Press 4 to record your name e Press 5 to replace your personal greetings with the default greetings e Press to return to the main menu 76 Voice Mail Features Option A Menu Sipura SPA 841 Telephone User Guide 620 05600270 Listening to Your Greetings You may want to check your personalized greetings to make sure they are still appropriate 1 Access the voice mail system 2 Press 4 from the main voice mail menu and choose the greeting you want to play by pressing the corresponding digit key e Press 1 to play the No Answer greeting e Press 2 to play the Do Not Disturb greeting e Press 3 to play the Busy greeting e Press 4 to play your name e Press to return to the main menu Receiving Pager Notification The VoIP system provides the ability for you to be alerted on your mobile phone or pager that you have received a voice message You must set this service up with your system administrator Mobile devices support different types of alerts e Basic numeric pages accept only keypad phone digits 1 0 and e Cell phones support voice streaming e Some cell phone models can receive text only e mails e E mail pagers can accept text only e mail messages You may choose to be alerted e Each time you receive any voice message e Only when you receive a message marked as urgent What You Receive on Your Pager Cell Phone Numeric You receive the nu
140. u 77 Information Received Option B Menu 96 Personal Greetings Default Menu 57 Option A Menu 76 Option B Menu 94 Receiving Pager Notification Default Menu 58 Option A Menu 77 Option B Menu 95 Recording a Personalized Mailbox Greeting Default Menu 57 Option A Menu 76 Option B Menu 95 Replaying a Message Default Menu 55 Option A Menu 74 Option B Menu 92 Returning to Auto Attendant Default Menu 53 Option A Menu 72 Option B Menu 91 Returning to Operator Default Menu 53 Option A Menu 72 Option B Menu 91 Saving a Message Default Menu 55 Option A Menu 74 Option B Menu 92 Sending a Message Directly to an Extension Default Menu 56 Option A Menu 75 Option B Menu 94 Skipping the Mail Menu Default Menu 53 Option A Menu 72 Option B Menu 91 Skipping to the Next Message Default Menu 55 Option A Menu 74 Option B Menu 92 Voice Mail Distribution Group Listing Default Menu 62 Option A Menu 81 Option B Menu 100 Zero Out to Operator Default Menu 54 Option A Menu 73 Option B Menu 91 Voice Mailbox Greetings Listening to Personalized Default Menu 57 Option A Menu 77 Option B Menu 95 Recording Personalized Default Menu 57 Option A Menu 76 Option B Menu 95 Volume Adjusting the Volume 5 Ringer 5 WwW Windows Configuring for TAPI 108 Z Zero Out to Operator Default Menu 54 Option A Menu 73 Option B Menu 91 l 8 Index
141. umber must be from the allowed range and cannot already exist as a group e If the voicemail account is corporate then allowed range is 10 79 e If the voicemail account is personal then the allowed range is 80 99 5 Press to confirm or to cancel 6 Enter the extension number of one of the members of the group 7 Press key 8 Repeat steps the previous two steps until all members are added Sipura SPA 841 Telephone User Guide Voice Mail Features Default Menu 59 620 05600270 9 Press the key again TIP A group can be created without any members in it Members can be added later by using the edit menu to add members To create a group with no members follow the previous steps with one exception When prompted to enter members just press the key NOTE To create group corporate or company distribution lists you must be in the mailbox for your company s main number Editing or Modifying a Group Access the voice mail system Press 6 for distribution groups Press 2 to edit a group Enter the number of the group to be edited ON ce EON a Press a number to select an option from the edit menu e List all members press 1 e Add a member press 2 e Delete a member press 3 e Play the group name press 4 e Change the name press 5 e Go back to the previous menu press NOTE f the group does not exist the user will hear The group number xx does not exist Please try again NOTE To edit gro
142. umber or to exit without enabling forwarding e Answering machine or voice mail answers Press to escape and then press to enable the forwarding number or to exit without enabling forwarding 8 Forwarding for all calls is enabled Disabling Call Forward Out of Service 1 Press 71 on the telephone keypad 2 Press the dial soft key 3 Call forwarding all is disabled and the phone hangs up Call Return Using this feature dials the telephone number of the last incoming call However if the caller is shown as Unknown then Call Return will not work 1 Press 69 on the telephone keypad 2 Press the dial soft key 3 Pickup the handset or press a line or Speaker button 24 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 4 Avoice prompt will repeat the last incoming number You may press 1 to return the call or hang up 5 Ifyou enter 1 wait for the called party to answer Call Trace Call Trace allows you to record the telephone number of an offending call but must be performed immediately after the offending call is ended NOTE The feature won t work if Call Waiting is triggered while you are receiving the offending call 1 Hang up 2 Press 57 on the telephone keypad 3 Press the dial soft key 4 Pick up the handset or press a line or the Speaker button The last number that called you is traced After you initiate Call Trace a recording informs you i
143. unction 8 Hear or change custom operator number Not supported for stand alone mailboxes for options see Voice Mail Custom Operator Zero Out List on page 67 star Exit the voice mail system Play Control Keys star e When pressed while sender date and time information message header is playing returns to Alternate Voice Mail Top Menu e When pressed while message is playing returns to message header e When pressed while message header is playing goes to directly to the message e When pressed while message is playing goes to Message Handling Control Menu 1 Rewind 11 Rewind to the beginning 2 Pause Resume 3 Fast Forward 33 Fast Forward to the end Message Handling Message Control Menu star Return to Alternate Voice Mail Top Menu Next message 4 Replay message 6 Forward 7 Delete 8 Reply 9 Save 88 Call originator Table 10 Voicemail Message Handling Controls Feature Before Mail After Mail During Mail Message Message Message Rewind NA NA 1 Rewind to beginning NA NA 11 Voice Mail Features Option A M enu Sipura SPA 841 Telephone User Guide 620 05600270 Table 10 Voicemail Message Handling Controls Feature Before Mail After Mail During Mail Message Message Message Fast Forward N
144. up corporate or company distribution lists you must be in the mailbox for your company s main number Listing All Group Members If you pressed 1 for a list of all distribution group members the following happens 1 The total number of members in the group is announced The extension of each member is announced Press to skip to the next entry in the list before the number being announced is finished Adding a Member to the Group If you pressed 2 to add a distribution group member do the following 1 After the prompt enter the extension number of the member you wish to add 2 Press the sign 60 Voice Mail Features Default Menu Sipura SPA 841 Telephone User Guide 620 05600270 e The extension number you entered is played back to you for confirmation 3 Press the key to add the user or key to cancel e lf you press and the member does not exist you will hear The member has been successfully added to this group e lf you press and the member already exists you will hear The member already exists in this group please try again e Ifyou press you will be asked to reenter the extension number to add Deleting a Group Member If you pressed 3 to delete a distribution group member do the following 1 After the prompt enter the extension number of the member you wish to delete 2 Press the sign e The extension number you entered is played back to you for confirmation 3 Press the k
145. ur custom operator selection You should hear an announcement that your custom operator is a phone number you previously programmed or the default selection NOTE f a custom operator is not available you will hear a message to that effect 4 Doone of the following e Press 1 to change your custom operator number see step 5 e Press 2 to restore the default custom operator see step 6 e Press to return to the voice mail main menu see step 7 5 Ifyou pressed 1 enter your custom operator number press and listen to the confirmation announcement 6 Ifyou pressed 2 listen to the announcement that your default custom operator has been restored 7 If you pressed listen to the voice mail main menu NOTE Entered numbers must match a valid dial plan i e extensions must match your 4 5 or 6 digit plan or a valid outside number including all necessary access and area code numbers cannot be the same extension as your mail box and you must be able to dial the number entered from your phone You will receive an error message if you enter an invalid number or are not allowed to enter a long distance number as your custom operator TIP f you cannot make long distance calls from your phone and attempt to enter a long distance number as the custom operator without the access codes the system will accept the digits but when the caller presses zero 0 the call will be disconnected Sipura SPA 841 Telephone User Gui
146. ust be able to dial the number entered from your phone You will receive an error message if you enter an invalid number or are not allowed to enter a long distance number as your custom operator TIP f you cannot make long distance calls from your phone and attempt to enter a long distance number as the custom operator without the access codes the system will accept the digits but when the caller presses zero 0 the call will be disconnected 54 Voice Mail Features Default Menu Sipura SPA 841 Telephone User Guide 620 05600270 Replaying a Message To replay a voice mail message press 7 Saving a Message To save a voice mail message press 5 NOTE When you save a voice mail message the message is moved to the saved messages and is unavailable until you exit and re enter voice mail Skipping to the Next Message To skip to the next voice mail message press 8 while listening to the message header or message handling options During the message press to skip to the next message Deleting a Message To delete a voice mail message press 4 NOTE When you delete a voice mail message the message is deleted but the caller ID and message received information date time etc remains in the inbox listing until you exit voice mail Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox follow these steps 1 Press 6 NOTE You hear a prompt to enter the number of the person s t
147. ute callers to the auto attendant when they press zero You can change the destination from the voice mail main menu TIP When you record your greetings be sure to tell callers than they can press zero 0 to be transferred to the auto attendant or to your designated alternate phone number NOTE This feature is not supported for stand alone mailboxes To hear or change where pressing zero 0 goes follow these steps Access the voice mail system 2 Press 8 to hear or change your custom operator selection You should hear an announcement that your custom operator is a phone number you previously programmed or the default selection NOTE f a custom operator is not available you will hear a message to that effect 4 Doone of the following e Press 1 to change your custom operator number see step 5 e Press 2 to restore the default custom operator see step 6 e Press to return to the voice mail main menu see step 7 5 Ifyou pressed 1 enter your custom operator number press and listen to the confirmation announcement 6 Ifyou pressed 2 listen to the announcement that your default custom operator has been restored 7 If you pressed listen to the voice mail main menu NOTE Entered numbers must match a valid dial plan i e extensions must match your 4 5 or 6 digit plan or a valid outside number including all necessary access and area code numbers cannot be the same extension as your mail box and you m
148. utlook for 101 Using to call from Outlook 101 Telephone Settings Adjust Ringer Volume 5 Adjusting the Volume 5 Telephone Components Descriptions 1 Telephone Features 13 Abbreviated Dial 13 Create Abbreviated Dial Code 13 Delete Abbreviated Dial Code 14 Modify Abbreviated Dial Code 14 Use Abbreviated Dial Code 14 Verify Abbreviated Dial Code 15 Anonymous Call Rejection 15 Disable 15 Enable 15 Call Block Add Members 17 Add Number of Last Call 16 Delete Members 17 Disable 16 Enable 16 List Members 17 Call Block Selective Call Rejection 15 Call Forward All Calls 18 Call Forward Busy 20 Disable 21 Enable 20 Call Forward No Answer 21 Disable 23 Enable 22 Call Forward Out of Service 23 Disable 24 Enable 23 Call Return 24 Call Trace 25 Call Waiting 25 Answering the Second Call 25 Suspending 26 Switch Between Calls 26 Caller ID Block 26 Conference 27 Tips 27 Hold 28 Mute 28 On hook Dialing 29 Permanent Caller ID Block Release 29 Priority Call 29 Add Members 30 Delete Members 31 Disable 30 Enable 30 List Members 30 Privacy Guard 32 Access Codes 32 Answering Call 34 Caller Actions 33 Caller Actions Access Codes 33 Caller Actions Record Name 33 Disabling 34 Enabling 34 Managing Access 35 Managing Access Codes Changing 35 Managing Access Codes Listening 35 Selective Call List 35 Selective Call List Adding Numbers 35 Selective Call List Deleting Numbers 36 Selective Call List Listening to Numbers
149. wing the Missed Calls List scccecockicioee sieves tasesstaresacccaadusdleigeanatvecstouentdenndive 7 Missed Calls Display soft keys ssicacsciccscsssassannrtateteeseanssseesebsmarannarsctcuroncthers 7 Preferentes os cases cceec ca nacessinccisiasescetapaniesdesdsasayenacnesesacessiuasacaancsesaacies 8 Redialing Placed Calls x cxccccccccsccec cesses ctccecceetetenencsecceeeteeeteereeerecicedec 8 Selecting a Ringer SOUNG ssseeeeeeeeeeeeeeeeeeeeeeeeeeesseeeeneeeseeeees 8 Directory SGU VICOS concoct ea eet eee ee 9 Accessing the Directory ccccccccssceeesecsseeceeneesesneceeeeeeseneeneneeneeseeessesnes 9 Adding Entries to the Directory c cccceeeeeeseecreeeeeeeeneeeeeeeeeeeeeeeeeeees 9 Using the Speakerphone cccccecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 10 Speakerphone Troubleshooting cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeseeee 11 3 System Telephone Features Feature Activation Digit cccccccccceeeesseseeeeeeseeeseeeeeseceeeeeeeeeeees 13 Abbreviated Dial 262cccic2s55 os aiace sos cc cote sceeedcedececcuetanctee stesesesanscexsesctan 13 Creating an Abbreviated Dial Code 0 cee eeecteeeeeeeeeeeeeeeeeeeeeeeeeeeeneaaaas 13 Using an Abbreviated Dial Code cecccceeeeeeeeeeenneeeeeeeeeeennaaeeeeeeeeeeee 14 Modifying an Abbreviated Dial Code ccc ccececeeeeeeeeteeeeeeeeeeeeenneeeeeeees 14 Deleting an Abbreviated Dial Code cc
150. xist you will hear The member has been successfully added to this group e lf you press and the member already exists you will hear The member already exists in this group please try again e Ifyou press you will be asked to reenter the extension number to add Deleting a Group Member If you pressed 3 to delete a distribution group member do the following 98 Voice Mail Features Option B Menu Sipura SPA 841 Telephone User Guide 620 05600270 1 After the prompt enter the extension number of the member you wish to delete 2 Press the sign e The extension number you entered is played back to you for confirmation 3 Press the key to delete the user or key to cancel e If you press and the member exists you will hear The member has been successfully deleted from this group e If you press and the member does not exist you will hear The member does not exist in this group please try again e Ifyou press you will be asked to reenter the extension number to delete Play the Group Name After accessing the voice mail system if you pressed 4 to play the name of the distribution group the voice mail system plays the previously recorded name of this group If there is no recording for this group you will hear Unknown Change the Group Name If you pressed 5 to change the name of the distribution group do the following 1 The voicemail system plays the prompt P
151. y Call Privacy Guard Redial Selective Call Forward Selective Call Rejection Call Block Set Speed Dials Voice Mail Table 1 Feature Matrix Enable 75 3 code 77 70 number 72 number 76 number 78 number 69 57 67 suspend for current call 04 N A 61 menu 88 menu 07 63 menu 60 menu 74 menu 09 Disable 75 N A 87 71 73 77 79 N A N A N A 04 82 number 61 menu 88 menu N A 83 menu 80 menu N A 09 Use this feature to transfer a call to another number See also Blind Transfer on page 16 Tell the calling party you will transfer the call then press the xfer soft key The call is placed on hold and you hear a dial tone Sipura SPA 841 Telephone User Guide 620 05600270 System Telephone Features 43 2 Dial the number to which you want to transfer the call and press the dial soft key 3 Ifthe called party answers you can inform them of the transfer and do one of the following e Press xfer to complete the transfer of the call e Hang up the handset to cancel the transfer Press the blinking red line button to return to the holding party 4 Ifthe called party does not answer do the following e Hang up the handset to cancel the transfer e Press the blinking red line button to return to the holding party 44 System Telephone Features Sipura SPA 841 Telephone User Guide 620 05600270 Chapter 4 Voice Ma
152. y or pick up the handset A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices Press 2 to set or change the 3 digit Access Code Enter the Access Code by pressing the desired digit keys on the telephone keypad Press to save the entry or to exit without saving Select a menu item or hang up Listening to Access Code 1 Press 88 on the telephone keypad 2 Press the dial soft key or pick up the handset A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices Press 3 to hear the 3 digit Access Code Listen to the Access Code Select a menu item or hang up Managing the Selective Caller List Your 10 digit Selective Call List access codes are managed using the keypad on your telephone You can change the codes at any time and can listen to the numbers you have programmed You can delete numbers from the list which will end their ability to call you change the numbers or to remove an old or no longer used number so you can add new numbers Adding to the List 1 Press 88 on the telephone keypad 2 Press the dial soft key or pick up the handset A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices Sipura SPA 841 Telephone User Guide System Telephone Features 35 620 05600270 Press 4 to add numbers to the Selective Call List Enter the number by pressing the desired digit keys
153. ypad Speakerphone button Headset button Moving Your Telephone Descriptions Provides more information additional choices for hte menu options shown on the display Mutes the active audio input microphone so that the called party cannot hear local audio The adjacent Mute LED will light when the call is muted Puts the active call on hold The call s associated LED will flash while the call is on hold Acts as a speed dial to the user s voice mail Allows the user to adjust the ringer handset headset and speaker volume Allows user to access menu options for viewing and modifying the phone configuration Press the keypad buttons to dial a phone number Turns on and off the speakerphone The adjacent LED turns green when the speakerphone is being used This button toggles the headset function on and off Before moving your telephone you should check with your system administrator to make sure that there is power for the telephone at the new location You need a power adapter for your phone at the new location as well To move your phone follow these steps 1 Unplug the telephone from the LAN connection jack and the power adapter from the wall Take the telephone to the new location Plug the telephone into the LAN connection jack and the power adapter into a wall outlet 4 Watch to ensure that the phone registers and boots up properly If it does not contact your system administrator Sipur

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