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Siemens OC1E User's Manual

1. CENE 7 malty olan PAR idm NU UE aa a AAN NER Ms vA Ae o DEN foa oa ede Sot mo peo Rs DN ee 2 zx Ae ee DM ECRIRE g EU eR UR 214316 8 LAM d mia Cata UR arb EEL Dialing Keypad Figure 3 00 Console and System Indicators Call Information Display and Dialing Keypad 3 2 Technical Manuals Online http www tech man com SATURN EPABX Attendant Console General Description and Operating Instructions 3 SOURCE LED OFF and DESTINATION LED ON Indicates all 40 characters display destination party information 4 SOURCE LED ON and DESTINATION LED ON Indicates that the 20 characters on the left side dis play source party information and the 20 charac ters the right side display destination party information 3 04 Audible Signal Volume Control Knob The Audible Sig nal Volume Control Knob shown in Figure 2 00 is used to control the level of loudness of the audible signal emitted from the audio tone speaker The audio tone speaker is used to announce the presence of calls on the Call Answer Keys 3 05 Dialing Keypad The Dialing Keypad shown in Figure 3 00 is a digital 12 button keypad containing the digits 0 through 9 and the symbols and The Dialing Keypad is used to dial internal station numbers outside
2. P xxix iesu rig DESTINATION NOTES 1 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 2 Dialed station number is displayed first then the station number which picked up answered the call 4 14 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 3C REQUESTS CONNECTION TO A UCD GROUP DIAL UCD OPTIONAL PILOT RINGBACK STATION ANSWERS gt 6 TONE HEARD ANNOUNCF CAL 1 DEPRESS rm ATT RLS KEY P DEST SOURCE DESTINATION NOTE 1 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 3D REQUESTS CONNECTION TO STATION gration BUSY P und am T BUT A HUNT GROUP MEMBER OPTIONAL DIAL STATION RINGBACK STATION ANSWERS gt NUMBER P TONE HEARD PP ANNOUNCE CALL 1 DEPRESS P ATT RLS KEY 2 Sto NN EE CREE RENE SANE SM COR NR ae ae CR EE EE ONE RE ixxxxxxxx xxxxxx R NG NG inn SOURCE DESTINATION O NOTES 1 Depressing a flashing INC OPR or ANS key performs the same function in addition
3. REPLACE PARTY gt src gt DIAGRAMS PERFORM THE ON HOLD CONDITION APPLICABLE PROCEDURE Porters C QURC DESTINATION O Source party information NOTE 1 Depressing a flashing INC OPR RCL or ANS key performs the same function in ad dition to connecting the next cail for processing 4 35 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 ESTABLISHING A LOCKED LOOP CONNECTION DIAL REQUESTED 1 OPTIONAL STATION NUMBER OR RINGBACK STATION OR TRUNK ANSWERS P ACCESS OUTGOING TRUNK SRC src best P TONE HEARD i ANNOUNCE CALL DEPRESS AN IDLE LOOP KEY gt coop Dest SOURCE DESTINATION Source party information Destination party information NOTES 1 Twoloop start trunks cannot be connected together if this condition exists reorder tone is heard Depending on the procedures established by company policy either dial an alternate trunk access code or inform calling trunk party that con nection cannot be made After placing both source and destination parties on hold only a station can manu ally recall attendant The associated LOOP key flashes 4 36 Technical Manuals Online http www tech
4. DESTINATION NOTE No busy override can be performed on this condition 3M REQUESTS CONNECTION TO STATION station IN A FN FS TT PNT LINE LOCKOUT MODE DIAL STATION BUSY jp DEPRESS P NUMBER P sac sac pest gt Tone HEARD P sac P DEST pest EI 22 INFORM bepress gt SOURCE his KEY gt xxx ixxxxxxxx ixxxxxx luockour SOUHCE DESTINATION 4 21 Technical Manuals Online http www tech man com A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 REQUESTS CONNECTION TO STATION station is OUT OF SERVICE DIAL STATION REORDER DEPRESS P wuween sec best gt tone HEARD snc pest sac INFORM gt SOURCE gt Ris key P sac FAT T Se xxx ixxxxxxxx ixxxxxxx lou 8 SOURCE DESTINATION REQUESTS CONNECTION TO STATION VACANT STATION OR CODE INTERCEPT CST A TTL ZO mre IM mI gu p os gm qum oom STATION P NuMBER sec pesr gt TONE P Sac key DEST INFORM DEPRESS p SOURCE b P PARTY SOURCE DESTINATION 4 22 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Ins
5. 2 CONFIRMATION TONE CO RINGBACK TRUNK ANSWERS DEPRESS p IS HEARD TONE HEARD TALK TO PARTY RLS KEY SOURCE DESTINATION NOTES 1 Number displayed when dialed 2 Confirmation tone heard if SMDR special account code was dialed 4 54 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 1301 CALLING A PUBLIC NETWORK NUMBER ouraoiNG TRUNK GROUP WITH LCR BUSY NO QUEUING DESIRED 1 DIAL LEAST COST ROUTING LCR ACCESS 1 CODE WHEN CONSOLE DIAL PUBLIC RECALL DIAL DIAL EEG DIGITS IS IDLE gt NETWORK NuMBER TONE HEARD OF SMDR SPECIAL ACCOUNT CODE IF SMDR ACCOUNT CODE IS REQUIRED 2 CONFIRMATION TONE BUSY DEPRESS IS HEARD gt tone P ats KEY P SOURCE DESTINATION NOTES 1 Number displayed when dialed 2 Confirmation tone heard if SMDR special account code was dialed 4 55 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 13D2 CALLING A PUBLIC NETWORK NUMBER WITH LCR OUTGOING TRUNK GROUP WITH LCR BUSY CALLBACK QUEUING DESIRED 1 DIAL LEAST COST IF SMDR ACCOUNT CODE IS REQUIRED ROUTING LCR ACCESS 1 1 CODE
6. 22 Be ee P a EERE BERAREN E LIES eae Oo i a Oi Oo 22 H e E FEF ap Alphanumerical value Alphabetical letter Numerical digit Attendant dialed numerical digit I e amp t stati ion tri unk and or access code number AE 5 WLL Trunk group number 00 to 31 and trunk number 00 to 99 Station class of service 00 to 31 and station number 0000 to 9999 nn nn nn nnnn 3 nou mg dg Hog Technical Manuals Online http www tech man com 0808 5051 110 1 919 issue 1 December 1984 Table 4 04 Information Displays Continued Display Definition mm Pa Anevrarad and nanna mtad 4A an mbanin AN male cic mera 521 wil GU GI ty ail Outgoing ir uni source that was previ NEN ously busy when attendant attempted to access it to place an outgoing a trunk call via the least cost route and consequently activated the outgo ing call queuing feature to automatically callback the console and out NM pulse the indicated stored trunk number previously dialed by the attendant when an outgoing trunk is idle n off Answered and connected to a station source party that was automatical EE ly rerout
7. SOURCE DESTINATION nn nn 1 5 connected party ni 2 Denotes destination nnnn NOTES 1 Dialed station number is displayed first then changes to the forwarded to station number Busy override can be performed on this condition if not connected to a conference 11F1 CALLING A STATION station IN CALL FORWARDING MODE TO NETWORK OUTSIDE TRUNK NUMBER IDLE TONE HEARD DIAL DESIRED STATION NUMBER CO RINGBACK TRUNK ANSWERS WHEN CONSOLE IS IDLE P gt gt TALK PARTY DEPRESS RLS P 0 elewo rlo 11111111 11111111111 E CSI Ima 1 Dialed station number is displayed first then changes to the forwarded to trunk group and trunk circuit numbers 4 42 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 11F2 CALLING A STATION STATION IN CALL FORWARDING MODE NETWORK OUTSIDE TRUNK NUMBER BUSY DIAL DESIRED STATION NUMBER O BUSY DEPRESS p WHEN CONSOLE iS sac TONE HEARD P RLS KEY gt SOURCE DESTINATION NOTES 1 Dialed station number is displayed first then changes to the forwarded to trunk group and trunk circuit numbers Busy override cannot be performed on this condition 11G CALLING A STATION STATON IN CALL FORWARDING MODE TO NET
8. NOTE Screened areas denote typical displays since such incoming trunk identifications are customer defined via CMI Technical Manuals Online http www tech man com A30808 X5051 C110 1 B919 Issue 1 December 1984 Table 4 04 Cali Type Information Displays Dispiay Definition Answered and connected to an incoming foreign exchange trunk source party Answered and connected to an incoming inward type WATS trunk source party Answered and connected to an incoming local CO trunk source party Answered and connected to an incoming automatic tie trunk source party Answered and connected to an incoming WATS trunk source party off Answered and connected to an band 1 2 WATS trunk source party Answered and connected to incoming DID trunk source party that was automatically rerouted to console since it extended to a vacant sta tion or code intercept number Answered and connected to incoming DID or DIT trunk source party HM that was automatically rerouted to console since it extended to a station number which has the call forwarding feature activated to the attendant console Answered and connected to an incoming trunk or station source party that was transferred to console by another console n Answered an incoming trunk or station source party that is being trans ferred to console by console and presently connected to
9. SOURCE DESTINATION NOTES 1 Access code is displayed when dialed 2 The access code is cleared from the Call information Display at this time If Busy Tone is heard and the Call Information Display prompts CODE CALL BUSY instead retry later since the code calling facility is presently being used 3 The one to four digit calling code is customer defined via CMU procedures Also the ATT RLS key may be depressed at this time to allow the source party to dial the calling code If the Call Information Display prompts RCVR RETRY when the ATT RLS key is depressed this indicates there is no DTMF receiver available and attendant must dial the calling code before extending the code call ing facility to the source party 4 The destination information changes to display the identity of the answering party when the code called party dials the Answerback Code Also depressing a flash ing INC OPR RCL or ANS key performs the same function in addition to con necting the next call for processing 4 63 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 1 B ACCESSING CUSTOMER PROVIDED CODE CALLING EQUIPMENT source PARTY NOT PRESENT 2 3 1 RINGBACK TONE THE APPROPRIATE DIAL CODE CALLING ACCESS CODE IS REPLACED BY ONE TO FOUR DIGIT gt gt quiet to
10. zs gt a DG E EEE Ee Ipod r r b HHHHHHHHHHHHH HHH HH HH R ahoi eama eaaa e DN MN al ia E mg nud PE c E mo No ANSWER Les 8 5 30 5 NNNM MES ERE MEE FEE EEE EHH FER EEE EEE H FI CPE SS EEE 1 oO NINE NOTES a n Alphanumerical value Alphabetical letter Numerical digit Attendant dialed numerical digit i e station trunk and or access code numbe Trunk group number 00 to 31 and trunk number 00 to 99 Station class of service 00 to 31 and station number 0000 to 9999 nn nn nn nnnn 2 bu ut Md NOTE Screened areas denote typical displays since such incoming trunk identifications are customer defined v Technical Manuals Online http www tech man com 0808 5051 110 1 919 Issue 1 December 1984 Table 4 04 Call Type Information Displays Continued SRC m LED LED Displ
11. CONF nn nn l Denotes destination connected party nnnn NOTE Busy override can be performed on this condition if not connected to a conference DIAL DESIRED STATION NUMBER BUSY DEPRESS WHEN CONSOLE IS IDLE TONE HEARD RLS KEY SOURCE DESTINATION NOTE Busy override can be performed on this condition 4 45 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 TIL CALLING A STATION STATION CLASS MARKED AS A DATA LINE DIAL DESIRED STATION NUMBER DEPRESS WHEN CONSOLE IS IDLE sac P seen b nin SOURCE DESTINATION NOTE Busy override cannot be performed on this condition CALLING A STATION station IN A LINE LOCKOUT MODE DIAL DESIRED STATION NUMBER BUSY bec WHEN CONSOLE S IDLE TONE HEARD P RLS KEY gt snc sac ILIolc kiolu T SOURCE DESTINATION 4 46 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 11N CALLING A STATION STATION 15 OUT OF SERVICE DIAL DESIRED STATION NUMBER REORDER DEPRESS WHEN CONSOLE IS IDLE P gt TONE HEARD P RLS KEY P SOURCE DESTINATION 110 CALLING A STATION VACANT STATION OR CODE INTERCEPT NUMBER DIAL DESIRED STATI
12. Technical Manuals Online http www tech man com A30808 X5051 C110 1 B919 SATURN EPABX Issue 1 December 1984 Attendant Console General Description and Operating Instructions 5E3 REQUESTS CONNECTION TO TRUNK ATTENDANT ACCESSES BUSY TRUNK GROUP WITH LCR STANDBY QUEUING REQUESTED DIAL LEAST COST 1 ROUTING LCR DIAL PUBLIC BUSY DEPRESS ACCESS CODE gt NETWORK NUMBER TONE HEARD SRC KEY rr ee REDIAL INFORM LEAST COST ROUTING gt source panty P LCR Access P 1 2 SILENCE 3 REDIAL PUBLIC BUSY TONE THEN OR MUSIC DEPRESS NETWORK NUMBER LOW TONE HEARD IS HEARD ATT RLS KEY DEST IVT sAN Ta nmila ama samm in ma 24118626 sm m Hp INVJI 1 UISplaAaycu DESTINATION 2 If busy tone continues and Q FULL is displayed instead retry later since all facilities are presently busy 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing Technical Manuals Online http www tech man com 4 33 SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 6 INCOMING TRUNK SOURCE PARTY REQUESTS SERIAL CALLING ATTENDANT LOCKED LOOP OPERATION FEATURE DIAL REQUESTED 1 OPTIONAL STATION NUMBER OR HINGBACK
13. Attendant Console General Description and Operating Instructions Issue 1 December 1984 14A ACTIVATING ATTENDANT CONTROL OF FACILITY ACOF FEATURE REFERENCE ONLY 1 DEPRESS DESIRED ACOF KEY ACOF WHEN CONSOLE IS IDLE P ACOF ACOF KE CONTROLLED FACILITY KEY No CONTROLLED FACILITY BOE T a Er ABE ie ACOF 22222121 duit um 02 mr ACOF ACOF ENDE m CE CR fof ARO ACOF ACOF ACOF NOTES 1 Optional key When activating and deactivating the ACOF feature the Call Information Display remains in the idle state display 14B DE ACTIVATING ATTENDANT CONTROL OF FACILITY ACOF FEATURE Mme 1 DEPRESS DESIRED ACOF KEY wneNCONSOLE IS IDLE 4 58 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 14C ACTIVATING ATTENDANT CONTROL OF FACILITY FOR TRUNK GROUPS ACOF TG FEATURE REFERENCE ONLY 1 DEPRESS DESIRED KEY WHEN CONSOLE IS IDLE ACOF TG CONTROLLED TRUNK ACOF TG CONTROLLED TRUNK KEY NO GROUP KEY NO GROUP ACOFTG rts nse usen Bada Me
14. LED flashing 60 IPM a When a single party is being held indicates that the holding time has exceeded the customer set value for such and automatic recall to the attendant has been initiated b When dual parties are being held i e locked loop connection indicates that either a sta tion user is manually recalling the attendant or an incoming trunk call involved in a series call is automatically recalling the attendant A30808 X5051 C110 1 8919 4 LED steadily lit Indicates that the attendant is now reconnected to a party or parties on that loop Single party calls held on attendant hold loops shall be available for direct pick up by stations in a manner similar to a parked call To retrieve an attendant held call the station user with the proper class of service goes off hook keys the At tendant Call Hold Retrieve access code followed by the Attendant Call Hold location numbers where the held cail exists The Call Hold location numbers are shown in Table 3 00 3 08 Standard Feature Keys The Standard Feature keys shown in Figure 301 are three keys containing the standard factory assigned feature equipped with each console These feature keys are described below according to their classifi cation a NIGHT Key The NIGHT key is used to place the con sole in the night service mode of operation at the end of a business day Depressing the NIGHT key causes its single internal LED to be steadily
15. Cail Information Display the MIN ALM key should be depressed This action sequentially shows the minor aiarm causes on the Caii informa tion Display without repeating a cause that was previ ously displayed Keep depressing the MIN ALM key until the last minor alarm cause is displayed To restore the console to normal operation depress the ATT RLS key or a flashing Call Answer key MSG CANCEL Message Cancel Key The MSG CAN CEL key allows the attendant to cancel the message Technical Manuals Online http www tech man com A30808 X5051 C110 1 B919 Issue 1 December 1984 waiting indicator for a given station To cancel the mes sage waiting indication without calling the station the attendant depressed the MSG CANCEL key when the console is in an idle state The SRC internal LED is steadily lit The Call Information Display prompts CAN CEL MSG TO and the attendant dials the station number for which the message waiting cancellation in dication is to be cancelled After the desired station number is dialed confirmation tone is heard and the internal LED of the SRC key is extinguished to indi cate message waiting cancellation has been accom plished If the dialed station number is not assigned the message waiting feature intercept tone is heard The attendant is allowed to exit from this function at any time by simply depressing either the RLS or ATT RLS key or a flashing INC OPR RCL or ANS key Af ter one of these
16. TRUNK GROUP WITH LCR NO QUEVING REQUESTED DIAL LEAST COST 1 ROUTING LCR DIAL PUBLIC CALL ADVANCE BUSY ACCESS CODE NETWORK NUMBER TONES TONE HEARD DEPRESS INFORM DEPRESS 1 SRC KEY SOURCE PAHTY RLS KEY SOURCE DESTINATION NOTE 1 Trunk number is displayed when dialed 4 31 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions issue 1 December 1984 5E2 REQUESTS CONNECTION TO TRUNK ATTENDANT ACCESSES BUSY TRUNK GROUP WITH LCR CALLBACK QUFUING REQUESTED DIAL LEAST COST 1 ROUTING LCR DIAL PUBLIC CALL ADVANCE BUSY access cope P P NETWORK NUMBER P TONES gt TONE HEARD REDIAL LEAST 1 DEPRESS INFORM COST ROUTING snc KEY P P source PARTY P LCR access cope 1 2 3 REDIAL PUBLIC BUSY TONE THEN gt DEPRESS ETWORK NUMBER LOW TONE HEARD RLS KEY xixixixixix x inlojultlel inin jalu elu SOURCE DESTINATION X Tr om 4 1 BURIA 1 A 2 If busy tone continues and Q FULL is displayed instead retry later since all facilities are presently busy 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 4 32
17. WHEN CONSOLE 9 P IAL PUBLIC p RECALL DIAL p DIAL REQUIRED DIGITS IS IDLE NETWORK NUMBER TONE HEARD OF SMDR SPECIAL ACCOUNT CODE E 2 CONFIRMATION TONE BUSY LOW DEPRESS 4 IS HEARD gt TONE HEARD gt TONE HEARD gt RLS KEY gt DESTINATION NOTES 1 Number displayed when dialed 2 If busy tone continues and Q FULL is displayed instead retry later since all facilities are presentiy busy 4 56 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 1303 CALLING A PUBLIC NETWORK NUMBER WITH LCR OUTGOING TRUNK GROUP WITH LCR BUSY STANDBY QUEUING DESIRED 1 DIAL LEAST COST IF SMDR ACCOUNT CODE IS REQUIRED ROUTING LCR ACCESS 1 1 CODE WHEN CONSOLE snc gt 2 BLIC gt RECALL DIAL gt DIAL REQUIRED DIGITS I2 IDLE WORK NUMBER TONE HEARD OF SMDR SPECIAL 3 ACCOUNT CODE E 2 SILENCE OR REMAIN OFF HOOK CONFIRMATION TONE BUSY LOW MUSIC IS UNTIL RINGBACK ee IS HEARD gt tone HEARD P HEARD HEARD P IS HEARD SOURCE DESTINATION NOTES 1 Number displayed when dialed 2 If busy tone continues and Q FULL is displayed instead retry later since all facilities are presently busy 4 57 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919
18. automati cally rerouted to console since it extended to a station number which has the call forwarding feeture activated to the attendant console station destination party on off Answered and connected to an incoming trunk or station source party that was automatically rerouted to console since it extended to a under attendant control Answered and connected to a manually recalling station source party cor that is involved in an attendant controlled conference call Answered and connected to an automatic recalling trunk or station source party that was previously placed by the attendant in a hold mode via a LOOP key in the console and subsequently timed out anunn ENERETT HH NENNEN Answered an incoming trunk or station source party and presently con nected to the manually recalling station destination party Both source and destination parties were previously placed by the attendant in a locked loop mode via a LOOP key in the console Answered and connected to an incoming trunk or station source party that was previously placed by the attendant in a park hold condition via the call park access code or the PARK key in the console CMU procedures 4 5 4 6 Technical Manuals Online http www tech man com SATURN Attendant Console General Description and Operating Instructions 40 Character Alphanumeric Display Unit
19. current standard account code as sociated with the connected call that has an associated SMDR call record The system is then ready to accept the new account code as dialed on the Dialing Key pad When the required digits of the new account code are dialed the current standard account code being displayed is blanked and the dialed digits are shown on the Call Information Display Depressing any other console key e g RLS BOTH applies the dialed new account code to the call This action causes the ap propriate Call Information Display data to be restored d If no digits are dialed the current standard account code is retained and applied to the call after depress ing any other console key This action aliows the at tendant to display the current standard account code associated with a without having to enter a spe cial account code If a mistake is made while dialing a new account code redepress the ACCT key to can cel the dialed digits and allow redialing of the new ac count code Also if the ACCT key is depressed to display or enter an account code for a call that has no associated SMDR call record Negative Acknowledge ment NAK tone is heard Note that if more than one special account code is dialed by either the attendant 3 8 Technical Manuals Online http www tech man com A30808 X5052 C110 1 B919 Issue 1 December 1984 station keyset user or both the last special account code dialed is applied to the
20. destination connection the same release effect is obtained by depressing the ATT RLS key or a flashing Call Answer key BOTH Key The BOTH key is used to unsplit the source and destination parties during a split source attendant destination connection Depressing the BOTH key when both source and destination parties are shown in the Call information Display causes its internal LED to be steadily lit and a source attendant destination connection to be established This function is released by depressing one of the following keys which extin guishes the internal LED in the BOTH key a ATT RLS key To release the attendant from the call and establish a source destination con nection b RLS key To release both the source and des tinalion parties from the c SRC or DEST key To resplit the call as ap plicable RLS Release Key The RLS key is used primarily to release either the source party or destination party or both source and destination parties from the estab lished connection Depressing the RLS key when either A30808 X5052 C110 1 B919 Issue 1 December 1984 the SRC DEST or BOTH key is steadily lit disconnects the applicable party or parties from the attendant con sole connection The RLS key may also be used to perform the follow ing functions 1 To release a source attendant or attendant destination connection depress the RLS key This action releases the applicable party from the c
21. flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 3 Dialed station number is displayed first then changes to the forwarded to trunk group and trunk circuit numbers 4 10 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 3H2 REQUESTS CONNECTION TO STATION STATION iN CALL FORWARDING MODE TO NETWORK OUTSIDE TRUNK NUMBER BUSY DIAL STATION CO BUSY p DEPRESS gt numsen 0 sec best gt rone meann src dest EI INFORM p DEPRESS us SOURCE SRC PARTY RLS KEY SOURCE DESTINATION NOTES 1 Two loop start trunks cannot be connected together if this condition exists reorder tone is heard and the calling trunk party is informed of this condition 2 Dialed station number is displayed first then changes to the forwarded to trunk group and trunk circuit numbers No busy override can be performed on this condition REQUESTS CONNECTION TO STATION station IN CALL FORWARDING MODE TO NETWORK OUTGOING TRUNK GROUPS BUSY DIAL STATION P P NUMBER P P tone HEARD P sac key P INFORM DEPRESS p SOURCE P P PARTY SOURCE DESTINATION NOTES 1 Dialed station number is displayed first then changes to the forwarded to trunk group and tru
22. key 2 If busy tone is heard and PARK LOCATION BUSY is displayed instead depress RLS key to release from function and connect back to source party to inform that the park facilities are busy 3 Depressing a flashing INC OPH HCL or ANS key pertorms the same function in addition to connecting the next call for processing After placing call in park and in the event that the park condition times out the source party automatically recalls attendant OB RETRIEVING A PARKED CALL 1 DIAL CALL PARK ACCESS TALK TO USING THE PROCEDURE DIAGRAMS gt SO PERFORM THE APPLICABLE PROCEDURE CODE AND LOCATION NUMBER URCE PARTY SOURCE DESTINATION Source party information NOTE 1 Number displayed when dialed Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 10A CALL SPLITTING BETWEEN ATTENDANT AND SOURCE OR DESTINATION PARTY 1 2 2 1 TALK DEPRESS TALK TO src sac pesr DEST P PARTY P SRC KEY done EP DEST P source PARTY USING PROCEDURE DIAGRAMS PERFORM P THE APPLICABLE PROCEDURE ix x x RHEINE SOURCE DESTINATION Source party information Destination party information NOTES 1 Splitted party 2 Con
23. nected 4 03 Answering and Processing Calls The following indi cations occur when a call is present at the console miim weil sounds at repeated intervals b The ALERT indicator flashes a 4 tan an idla nan a ou ied C The Calls Waiting CW indicator either flashes or is steadily lit depending on the number of calls waiting for service d The ANS key s LED flashes along with the INC OPR and or RCL key s LED e The Call Information Display indicates the number of call types waiting for service refer to diagram num bered with a 2 for display example Examples of typical call situations are listed in Table 4 01 The step by step sequences that occur during the typical call sit uations are shown in the accompanying diagrams 4 04 Attendant Initiated Calls Examples of typical attendant initiated call situations are listed in Table 4 02 The step by step sequences that occur during the typical attendant initiated call situations are shown in the accompanying di agrams 4 05 Attendant Initiated Feature Functions Examples of the available features which the attendant can initiate from the console are listed in Table 4 03 The step by step sequences that occur during the attendant initiated feature functions are shown in the accompanying diagrams 4 06 Call Types To assist the attendant in becoming famil iarized with the identity of the various call types Table 4 04 defines the call type informat
24. performs the same function in addition to connecting the next call for processing 4 74 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 23A DISPLAYING CURRENT STANDARD OR DEFAULT SMDR ACCOUNT CODE ASSOCIATED WITH A PARTICULAR INCOMING OR OUTGOING TRUNK INCOMING OUTGOING TRUNK CALL CONNECTED TO ATTENDANT DEPRESS AS SOURCE PARTY gt SRC src gt ACCT KEY gt acct acct DEPHESS APPHOPHIATE CONSOLE KEY TO CONTINUE NORMAL PROCESSING OF gt CALL AND APPLY THE DISPLAYED SMDR acct ACCOUNT CODE NUMBER TO CALL 2 DESTINATION SOURCE Initial display of incoming outgoing trunk information NOTES 1 Optional key also if Intercept Tone is heard after depressing ACCT key it indicates connected call has no associated SMDR Account SMDR Account Codes are customer defined via CMU Procedures 2 SMDR Account Code may not yet be associated with call in which case the numerical digits are not prompted The SMDR Account Code overlays the source field 4 75 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 23B ENTERING A SPECIAL SMDR ACCOUNT CODE FOR A PARTICULAR NCOMING OR OUTGOING TRUNK
25. sec THE APPLICABLE CONF KEY Winking 3 REPEAT ABOVE PROCEDURE 4 FOR ADDITIONAL PARTY IES DEPRESS BE ADDED TO CONFERENCE ATT RLS KEY ixixixixix x x x x 1 1 10 DESTINATION Conferee information SOURCE Prompted when adding a conferee NOTES 1 Number displayed when dialed 2 When initially establishing aitendani controlied conference CONF key use must be idle e g extinguished When adding a party to an existing attendan controlled conference related CONF key is winking 3 Up to seven parties can be connected to an attendant controlled conference circuit 4 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing d t 4 81 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 28 EXTENDING AN ANSWERED CALL TO A MEET ME CONFERENCE BRIDGE 0 2 DIAL MEET ME CONFERENCE CONFERENCE TONE ACCESS CODE sac sac best best IS HEARD DEPRESS ATT RLS KEY x x x x x x x x SOURCE DESTINATION Meet me conference number NOTES 1 Number displayed when dialed 2 If the Call Information Display prompts MEET ME FULL or DISAL LOW and NAK to
26. seconds 3 If a timed NAK tone is heard it indicates the dialed station is not equipped with the Message Waiting Lamp feature if reorder tone is heard instead it indicates there is no space in the message waiting buffer retry later After any tone is heard the attendant is automatically reconnected to source party and Call Information Display prompts source party information Activation of this feature can be performed while connected to station in either a busy ringing or talking state 4 70 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 20B2 CANCELLING MESSAGE WAITING LAMP FEATURE WHILE CONNECTED TO STATION 1 DIAL MESSAGE WAITING DEPRESS RN CONFIRMATION CANCEL CODE or MSG CANCEL KEY P SRC a DEST GES P TONE HEARD USING PROCEDURE TALK TO DIAGRAMS PERFORM THE MSG E d gt source PARTY P APPLICABLE PROCEDURE SOURCE DESTINATION NOTES 1 Optional key 2 MSG CANCEL key is steadily lit for only 1 2 seconds 3 If a timed tone is heard it indicates the dialed station is not equipped with the Message Waiting Lamp feature After either tone is heard the attendant is automatically reconnected to source party and Call Information Display prompts source party information Cancellation of this feature can be performed while connected to station in either a busy ri
27. the next call for processing Technical Manuals Online http www tech man com 4 29 SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 5D REQUESTS CONNECTION TO TRUNK ATTENDANT ACCESSES AN IDLE OUTGOING TRUNK WITH LCR 1 1 DIAL LEAST COST ROUTING DIAL PUBLIC CALL ADVANCE LCR ACCESS CODE DEST Network NUMBER P 5 212 IF SMDR ACCOUNT CODE IS REQUIRED 2 OPTIONAL 1 CONFIRMATION TONE RECALL DIAL DIAL REQUIRED DIGITS RECEIVED TRUNK ANSWERS TONE HEARD OF SMDR SPECIAL CO RINGBACK ANNOUNCE CALL ACCOUNT CODE TONE HEARD i 3 DEPRESS P arrats Key P SOURCE DESTINATION NOTES 1 Number is displayed when dialed 2 Two loop start trunks cannot be connected together if this condition exists re order tone is heard Depending on the procedures established by company poli cy either dial an alternate trunk access code or inform calling trunk that the connection cannot be made 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next for processing 4 30 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 5E1 REQUESTS CONNECTION TO TRUNK ATTENDANT ACCESSES BUSY
28. trunk groups Depressing the ACOF TG key s causes its internal LED indicator to be steadily lit and restricts access to that particular trunk group When a station user dials the access code of or seizes a trunk from the controlled trunk group the call is routed to the console as a recall Once the recall is answered the Call Information Display shows the access code of the controlled trunk group and the source party i e calling party attempting to access the particular trunk group At this point the attendant can extend the controlled trunk group to the calling party by dialing the displayed access code digits To release this function redcpross the applicable TG key This action extinguishes the LED and allows station users to gain access to the particular trunk group CONF Conference Key s The Attendant Conference feature allows the attendant to establish a conference connection between a combination of up to seven par ties six of which may be trunks by using the CONF key The attendant maintains control of this conference until it is released An LED is associated with each CONF key and pro vides four illumination states which indicate following conditions 1 LED extinguished Indicates the CONF key is idle and may be used to establish an attendant controlled conference SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 19
29. www tech man com A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 12B OVERRIDING STATION IN A DO NOT DISTURB MODE REFERENCE ONLY BUSY TONE HEARD 1 DEPRESS RINGBACK INFORM PARTY OVERRIDE KEY TONE HEARD P PRIORITY MESSAGE 1111 8 iel I 111111111111111111 SOURCE DESTINATION Note 1 OVERRIDE key s LED remains extinguished 4 49 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 13A CALLING A PUBLIC NETWORK NUMBER TRUNK IDLE 1 2 IF SMDR ACCOUNT CODE IS REQUIRED DIAL DIRECT TRUNK DEPRESS TRK 1 2 GROUP ACCESS CODE GRP KEY WHEN gt RECALL DIAL y DIAL REQUIRED DIGITS WHEN CONSOLE 18 IDLE CONSOLE IS IDLE src TONE HEARD OF SMDR SPECIAL ACCOUNT CODE 1 CO DIAL DIAL PUBLIC CO RINGBACK TRUNK ANSWERS TONE HEARD NETWORK NUMBER TONE HEARD TALK TO PARTY DEPRESS gt ais key gt DESTINATION NOTES 1 Number is displayed when dialed 2 Optional key 4 50 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 13B1 CALLING A
30. 03 Call Information 3 1 4 05 Attendant Initiated Feature Functions 4 1 3 04 Audible Signal Volume Control Knob 3 3 406 Gall dr Ee RR 4 1 LIST OF FIGURES FIGURE PAGE 2 00 Basic Assembly of Attendant Console 2 1 3 00 Consoie and System Indicators Call Information Display and Dialing Keypad 3 2 LIST OF TABLES TABLE PAGE 100 Mnemonics Used in This Practice 2 1 1 3 00 Held Call Hold 3 7 4 00 Supervisory Audible Tone 4 1 401 Typical Call Situations 4 2 Technical Manuals Online http www tech man com LIST OF FIGURES FIGURE 3 01 Call Answer Call Processing and Standard Feature Keys 3 4 3 02 Optional Feature 3 9 LIST OF TABLES TABLE PAGE 402 Attendant Initiateda Call 4 2 4 03 Attendant Initiated Feature Functions 4 2 4 04 Call Type Information Displays 4 3 4 4 SATURN EPABX Attendant Console General Description and Operating Instructions A30808 X5051 C110 1 B919 issue 1 December 1984 SECTION 1 00 INTRODUCTION 1 01 Purpose of Practicc This practice is designed as an aid in the operation of the SATURN Electronic Private Auto matic Branch Exch
31. 1 Optional key Number is displayed when dialed Me Two loop start trunks cannot be connected together if this condition exists re order tone is heard Depending on the procedures established by company policy either dial an alternate trunk access code or inform the calling trunk party that the connection cannot be made 4 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 4 25 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 DB REQUESTS CONNECTION TO TRUNK ATTENDANT ACCESSES AN IDLE OUTGOING TRUNK SOURCE PARTY DIALS PUBLIC NETWORK NUMBER IF SMDR ACCOUNT CODE IS REQUIRED 3 1 3 DIAL DIRECT TRUNK DEPRESS RECALL DIAL DIAL REQUIRED DIGITS P GROUP ACCESS CODE TRKGRP KEY P TONE HEARD d OF SMDR SPECIAL ACCOUNT CODE n 8 2 CO DIAL DEPRESS gt Tone HEARD P P x xixixix x ninirinin SOURCE DESTINATION Customer defined via CMU procedures NOTES 1 Optional key 2 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 3 Number is displayed when dialed 4 26 Techni
32. 31 0 1 0 ioc 0 0 2 30 41 0 136 0 0 6 60 0 0 3 12 27 3 227 0 0 7 70 0 4 4 2 0 50 0 0 0 0 0 0 DATA RESOURCE USAGE IN CCS MODM PL 1 USAGE 6 MODM PL 2 USAGE 1 MODM PL 1 QUEUE 0 MODM PL 2 QUEUE 0 DATA EVENT PEG COUNTERS DATA CALL BUSY DATA CALL ATTEMPT 1 DATA CALL COMPLETE MODM PL 1 ATTEMPTS MODM PL 1 BUSY MODM PL 1 Q STANDBY REPORT COMPLETE PEGS INC DATA CALLS USAGE Oooo ogo 0 000 DATA CALL FAILURE MODM PL 2 ATTEMPTS MODM PL 2 BUSY MODM PL 2 Q STANDBY ando DATA TRUNK GROUP REPORT OUT DATA CALLS DATA STANDBY QUEUING HT A PEGS USAGE HT A PEGS USAGE HT A ATB oo 00 000 oO 0 00 00 Oooo 0 000 O 0 0 00 0 0 ooo 0 0 00 0 NOTES The above sample report indicates the traffic data was accumulated from 08 00 to 12 00 hours on November 15 1984 HT A is the total usage in seconds divided by the total number of pegs When is printed one or more trunk calls were established when the traffic metering session began but no trunk calls were originated during the traffic metering period OCC Percent of Occupancy The percent of time in use of the trunks in a particular trunk group during the traffic metering period Figure 7 00 Traffic Metering Report
33. 84 F Riles NTA he E a ES m zs a 41 3 15 uc Du an on iN ay REGS in REA ARE LIS a AIT I occas es 2127 291 Sas adn SOS meu 227 A erf NS 4 54 Ns 3 24 RENE SEI TUS 3 Sane ATI 2 2555 Customer Assigned Optional Feature Keys Figure 3 02 Optional Feature Keys 3 9 Technical Manuals Online http www tech man com Attendant Console General Description and Operating Instructions 3 10 2 LED steadily lit Indicates the CONF key is as sociated with an Attendant Controlled Conference to which the attendant is presently connected 3 LED winking Indicates the CONF key is as sociated with an Attendant Controlled conference that is controlled by this console but the attendant is not connected and actively involved with the con ference at this time 4 LED flashing Indicates the attendant is being recalled by a conferee There are two cases when the attendant is requested to set up a conference A station user dials the atten dant and requests a conference circuit at a certain time and a station or incoming trunk user immediately re quests a conference circuit For the first situation at the requested conference time the attendant dials the desired number
34. C110 1 B919 Issue 1 December 1984 Call from a direct attendant signaling line i e hotline Call transferred from another console Internal station call forwarded to attendant Call transferred to attendani Call transferred to a specific attendant Call resulting from a special overflow answering po sition that is out of service Call from a station controlled conference master The OPR key contains one internal LED indicator that provides three illumination states to indicate the fol lowing conditions 1 LED extinguished Indicates no operator type calls to answer LED flashing 60 IPM Indicates one or more operator type call s to answer LED steadily lit Indicates the operator type call presently connected RCL Recall Key The RCL key is used to answer the following types of recalls 1 10 11 12 Timeout from an incoming trunk call previously camped on by the attendant Unanswered incoming trunk caii previousiy extend ed to a station Timeout from a call placed on hold by the t tendant Recall from a call placed in a locked loop mode by the attendant Timeout from a placed in call park mode by the attendant Timeout from a call placed in call park mode by a station user Intercepted call to facility under attendant control Recall from an incoming DID or DIT trunk call to a dialed station number class marked as a data line Recall from a station
35. CALL INCOMING OUTGOING TRUNK 2 CALL CONNECTED TO ATTENDANT DEPRESS DIAL NEW SMDR ACCOUNT AS SOURCE PARTY gt src ISRC gt acct kev P 4ccr gt CODE TO BE APPLIED TO CALL DEPRESS APPROPRIATE CONSOLE KEY gt TO CONTINUE NORMAL PROCESSING OF CALL AND APPLY THE DISPLAYED SMDR ACCOUNT CODE NUMBER TO CALL DESTINATION Initial display of incoming outgoing trunk information NOTES 1 Optional key also if Intercept Tone is heard after depressing ACCT key it indicates the connected call has no associated SMDR Account 2 Number displayed when dialed SMDR Account Codes are customer defined via CMU procedures 3 The SMDR Account Code overlays the source field 4 76 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 24 UPDATING THE DATE AND TIME DISPLAYED ON THE CALL INFORMATION DISPLAY m SRC KEY ACCESS CODE DIAL THE INDICATED SEQUENCE MMDDYYhhmm TO EDIT p D AL PROGRAMMING A THE DATE AND TIME FIELDS BEING DISPLAYED ON THE 3 S rr Dnrcc LLL ATT RLS KEY DESTINATION SIDE OF THE CALL INFORMATION DISPLAY t i 8 SOURCE DESTINATION Date Field selected Q Time Field selected NOTES 1 Number displayed when dialed Also if after the Time Programming Access Code is dialed and the Call Information D
36. ER BY THE CALLED PARTY DEPRESS DIAL NUMBER OF AND AFTER ANNOUNCING THE CONFERENCE gt Wr aTTRLS KEY DESIRED CONFEREE DEPRESS THE APPLICABLE CONF X KEY Winking 4 REPEAT ABOVE PROCEDURE 3 FOR ADDITIONAL 5 TO DEPRESS gt ADDED 2 ATT ALS KEY SOURCE DESTINATION Conferee information Prompted when adding a conferee NOTES 1 Number displayed when dialed 2 When initially establishing an attendant conirolled confere nc must be idle e g extinguished When adding a party to an controlled conference related CONF X key is winking TT mi GONF X key used exisun xisting attendant 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 4 Up to seven parties can be connected to an attendant controlled conference circuit 4 80 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 2 B ESTABLISHING AN ATTENDANT CONTROLLED CONFERENCE Source PARTY PRESENT PROCEDURE 1 2 DIAL NUMBER UPON ANSWER BY THE CALLED OF DESIRED PARTY AND AFTER ANNOUNCING see per gt cowrenee P SRC Lp esr THE conr
37. IAL THE ONE DIGIT SCC NUMBER 2 CODE WHEN CONSOLE 0 1 OR 2 BEING ASSIGNED CONFIRMATION IS IDLE WITH LCR FEATURE P IS HEARD 3 elelr jaleiclelsis 0 6 SOURCE DESTINATION NOTES 1t Number displayed when dialed 2 If intercept tone is heard and INVALID SCC NUMBER is displayed instead it indicates an invalid or unassigned SCC number was dialed check for accuracy and reattempt procedure 3 Question mark is overwritten when the SCC number is dialed Attendant can exit from this procedure at any time by depressing either the RLS or ATT RLS key or a flashing INC OPR RCL or ANS key which causes the SRC key to be extinguished and the Call Information Display to restore idle state display 19B DISABLING LCR FEATURE ACCESS TO A SPECIALIZED COMMON CARRIER sco 1 1 DIAL SCC DISABLE ACCESS DIAL THE ONE DIGIT SCC NUMBER 2 CODE WHEN CONSOLE 0 1 OR 2 BEING DISABLED CONFIRMATION IS IDLE gt gt FROM LCR FEATURE gt gt TONE IS HEARD D 1 sla B sis SOURCE DESTINATION NOTES 1 Number displayed when dialed 2 If intercept tone is heard and INVALID SCC NUMBER is displayed instead it indicates an invalid or unassigned SCC number was dialed check for accuracy and reattempt procedure 3 Question mark is overwritten when the SCC number is dialed Attendant c
38. LED is then extinguished NOTE An attendant conference may contain trunks that do not provide disconnect supervision in which case the attendant is responsible for occasionally entering the conference and monitoring for activity When no ac tivity exists i e the conference is completed the at tendant must manuaily release the conference by depressing the RLS key Technical Manuals Online http www tech man com Attendant Console General Description and Operating Instructions EXC INC Exclusion Incoming Key The EXC INC key is used to exclude incoming trunk calls from being an swered at a particular console The EXC INC key is a push on push off type key which contains one inter nal LED that when steadily lit indicates that the ex clusion of incoming trunk calls feature is activated When the EXC INC key is activated the numerical call waiting display for incoming CO trunk calls is followed by the letter X e g 1 03 EXC OPR Exclusion Operator Key The EXC OPH key is used to exclude operator type calls from being an swered at a particular console the EXC OPR key is a push on push off type key which contains one inter nal LED that when steadily lit indicates that the ex clusion ot operator type calls feature is activated When the EXC OPR key is activated the numerical call wait ing display for operator type calls is followed by the letter X e g 01 EXC RCL Ex
39. N E NOTE 1 Dialed station number is displayed first then the station number which picked up answered the call 4 40 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating instructions Issue 1 December 1984 11C CALLING A UCD GROUP DIAL DESIRED UCD PILOT RINGBACK STATION ANSWERS NUMBER WHEN CONSOLE IS IDLE gt TONE HEARD P TALK TO PARTY DEPRESS P nis KEY gt snc SOURCE DESTINATION 11D CALLING A STATION STATION IN CALL FORWARDING MODE AN IDLE STATION Ark DIAL DESIRED STATION NUMBER ING RINGBACK 2 FORWARDED TO STATION ANSWERS WHEN CONSOLE IS IDLE P TONE HEARD gt TAL DEPRESS P ats key P SOURCE DESTINATION NOTE 1 Dialed station number is displayed first then changes to the forwarded to station number 4 41 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 11E CALLING A STATION STATION IN CALL FORWARDING MODE TO A BUSY STATION DIAL DESIRED STATION NUMBER BUSY DEPRESS WHEN CONSOLE IS IDLE tone P nes P 1 po 700401 er oe 1 1 ininjnjnj
40. NE 15 HEARD P Ris KEY 27 P mM LM SIMI D R R Ul Ni K al r o ul P SOURCE DESTINATION NOTES 1 Number displayed when dialed 2 If the dialed trunk group number is valid the SMDR feature is immediately acti vated for incoming outgoing or all calls according to the trunk aroupss static data base assignment after confirmation tone is heard 3 If intercept tone is heard instead it indicates the dialed trunk group number is invalid check for accuracy and retry procedure 4 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 4 73 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 22B CANCELLING SMDR FEATURE FOR A PARTICULAR TRUNK GROUP 1 1 DIAL THE TWO DIGIT TRUNK GROUP DIAL SMDR CANCEL CODE p p NUMBER LE 00 to 31 BEING WHEN CONSOLE IS IDLE sac CANCELLED FROM FEATURE 2 CONFIRMATION DEPRESS DEPRESS gt TONE is HEARD P KEY 97 ATTRLSKEY P sac SOURCE DESTINATION NOTES 1 Number displayed when dialed 2 If intercept tone is heard instead it indicates the dialed trunk group number is invalid check for accuracy and retry proceduro 3 Depressing a flashing INC OPR RCL or ANS key
41. ON NUMBER INTERCEPT DEPRESS WHEN CONSOLE IS IDLE TONE HEARD gt RLS KEY gt ZONE SOURCE DESTINATION 4 47 Technical Manuals Online http www tech man com SATURN EPABX 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 12A OVERRIDING tation Busy REFERENCE ONLY 1 2 3 RUSY DEPRESS OVERRIDE INFORM STATION sac gt tone HEARD overripe P 152 P 15 HEARD oF PRIORITY CALL INFORM OTHER OR PRIMARY PARTY T P P 952 gt arrnis key P src SOURCE DESTINATION nn nn nnnn Hoenotes source connected party NOTES 1 Optional key 2 Override tone applied to connection 3 Both destination partics can hear attendant 4 OVERRIDE key LED extinguishes when either of the destination parties goes on hook and allows attendant to extend call 5 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 6 is displayed after attendant has actually broken in to the connection if PRVCY is displayed instead the Attendant Break In Security or Data Priva Cy feature is active in either of the destination parties and connection cannot be overridden A station involved in a conference cannot be overridden at any time 4 48 Technical Manuals Online http
42. PUBLIC NETWORK NUMBER outcona TRUNK GROUP BUSY NO QUEUING DESIRED 2 1 DEPRESS IF SMDR ACCOUNT CODE IS REQUIRED DIAL DIRECT TRUNK TRK GRP KEY 1 GROUP ACCESS CODE WHEN CONSOLE RECALL DIAL DIAL REQUIRED DIGITS WHEN CONSOLE 5 IDLE IS IDLE TONE HEARD OF SMDR SPECIAL ACCOUNT CODE BUSY DEPRESS 2 tone HEARD P P DESTINATION Customer defined via CMU procedures NOTES 1 Number is displayed when dialed 2 Optional key 4 51 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 13B2 CALLING A PUBLIC NETWORK NUMBER ourGolNG TRUNK GROUP BUSY CALLBACK QUEUING DESIRED 2 1 DEPRESS IF SMDR ACCOUNT CODE IS REQUIRED DIAL DIRECT TRUNK TRK GRP KEY 1 GROUP ACCESS CODE WHEN CONSOLE RECALL DIAL DIAL REQUIRED DIGITS WHEN CONSOLE 16 IDLE sie P gt HEARD P SMDR SPECIAL ACCOUNT CODE 3 BUSY LOW TONE DEPRESS P P HEARD p gt 0555559 Tolult xixix xix x x xi SOURCE DESTINATION Customer defined via CMU procedures NOTES 1 Number is displayed when dialed 2 Optional key 3 If busy tone continues and Q FULL is displayed instead retry later since all facilities are presently busy When trunk is free queuing feature recalls attendant 4 52 Techni
43. S Attendant Release AUD ON OFF Audible On Off DY OV Dusy Override CMU Customer Memory Update CO Central Office CONF Conference CW Call Waiting DEST Destination DID Direct Inward Dialing DISA Direct Inward System Access DIT Dedicated Incoming Trunk DPI Digital Premium Instrument EPABX Electronic Private Automatic Branch Exchange EXC Exclude INC Incoming IPM Intervals Per Minute LCR Least Cost Routing LDN Listed Directory Number LED Light Emitting Diode MAJ ALM Major Alarm MDF Main Distribution Frame MIN ALM Minor Alarm MSG CANCEL Message Cancel MSG SET Message Set NAK Negative Acknowledgement OPR Operator PC Printed Circuit RCL Recall RLS Release SCC Specialized Common Carrier SMDR Station Message Detail Recording SMX Signal Multiplexer SNAP Special Night Answering Position SOAP Special Overflow Answering Position SRC Source TRK GRP Trunk Group UNA Universal Night Answering Technical Manuals Online http www tech man com 1 1 1 2 blank SATURN Attendant Console General Description and Operating Instructions A30808 X5051 C110 1 B919 Issue 1 December 1984 SECTION 2 00 GENERAL DESCRIPTION 2 01 Operational Characteristics The console for local ap plications can operate efficiently up to 2000 feet 610 meters away from the system while deriving power directly from the system s power For remote applications the console can also operate efficiently up to 4000 feet 1219
44. STATION OR TRUNK ANSWERS gt ACCESS OUTGOING TRUNK P tone HEARD P ANNOUNCE CALL DEPRESS AN IDLE LOOP KEY Inm SOURCE DESTINATION Refer to Table 4 04 Destination information NOTES 1 Twoloop start trunks cannot be connected together if this condition exists reorder tone is heard Depending on the procedures established by company policy either dial an alternate trunk access code or inform the calling trunk party that the con nection cannot be made When the attendant dialed destinalion party releases from the calling trunk party automatically recalls attendant The associated LOOP key flashes 4 34 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 PLACING A PARTY HOLD Reference on gt sc OPTIONAL INFORM SOURCE PARTY DEPRESS AN BEING PLACED ON HOLD P IDLE Loop Key P 00 DESTINATION SOURCE Source party information NOTE After placing call on hold and in the event that the hold condition times out the source party automatically recalls attendant and the LOOP key flashes B RETRIEVING A PARTY ON HOLD DEPRESS ASSOCIATED WINKING LOOP KEY TALK TO WHEN CONSOLE IS IN AN IDLE STATE SOURCE PARTY 1 DEPRESS LOOP KEY los THE PROCEDURE
45. Sample Continued 7 3 7 4 blank Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 CONTENTS SECTION PAGE SECTION PAGE 1 00 INTRODUCTION X Ih 1 1 305 Dialing Keypad ixi obice eR Supr 3 3 1 01 Purpose of Practice 1 1 306 Call Answer 3 3 1 02 Purpose of Equipment 141 3 07 Processing 3 5 103 SIEMENS SATURN Practices 1 1 3 08 Standard Feature Keys 3 7 3 09 Optional Feature 3 8 2 00 GENERAL DESCRIPTION 2 1 3 10 Programmable 3 13 2 01 Operational Characteristics 2 1 2 02 Physical 2 1 4 00 OPERATING 5 4 1 401 General coc ict s ava ead EMEN UE S VS 4 1 3 00 CONTROLS AND INDICATORS 3 1 402 Unstaffed Mode 4 1 SOL General RENE XE PG OPS 3 1 4 08 Answering and Processing Calls 44 3 02 Console and System 3 1 4 04 Attendant Initiated 5 4 1 3
46. Siemens Practices A30808 X5051 C110 1 B919 Operation Series Issue 1 December 1984 SATURN EPABX ATTENDANT CONSOLE DESCRIPTION AND OPERATING INSTRUCTIONS Issued by Office Systems Group 5500 Broken Sound Boulevard N W Boca Raton Florida 33431 305 994 8100 Telex 515052 Siemens Communication Systems tnc Printed in U S A Technical Manuals Online http www tech man com Siemens Practices A30808 X5051 C110 1 B919 Operation Series Issue 1 December 1984 Siemens Communication Systems Inc 1982 1984 All rights reserved This material is Proprietary to Siemens Communication Systems Inc Any unautho rized reproduction use or disclosure of this material or any part thereof is strictly rmrmhihitand Siemens reserves the right to make changes in specifications at any time and without notice The information furnished by Siemens in this material is believed to be accurate and reliable However no responsibility is assumed by Siemens for its use SATURN is the registered trademark of Siemens Communication Systems Inc Technical Manuals Online http www tech man com SATURN EPABX Traffic Metering And Analysis TRUNK ACTIVITY AUDIT REPORT TRUNK GROUP NUMBER 3 A30808 X5051 E130 1 B931 Issue 1 December 1984 TRK INC INC INC OUT OUT OUT FAIL GLARE NUM ATTEMPT CCS HT A ATTEMPT CCS HT A ATTEMPT ATTEMPT 0 66 91 1 138 0 1 9 MK 0 0 1 50 65 6 1
47. TURB MODE 2 REDIAL BUSY TONE DEPRESS RINGBACK TONE P station P SRC src Dest P gano P override KEY HEARD NUMBER INFORM ute PARTY OF gt are rey gt DES 4 PRIORITY CALL RLS KEY SOURCE DESTINATION NOTES 1 Number displayed when dialed 2 OVERRIDE key s LED remains extinguished 3 Depressing a flashing INC OPR RCL or ANS key performs the same func tion in addition to connecting the next call for processing 13 QAN VAT AME WWI EENAA MALA 4 24 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 8919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 REQUESTS CONNECTION TO TRUNK 4TTENDANT ACCESSES AN IDLE OUTGOING TRUNK ATTENDANT DIALS PUBLIC NETWORK NUMBER IF SMDR ACCOUNT CODE IS REQUIRED 2 1 DIAL DIRECT TRUNK DEPRESS gt Group access cope GRP KEY 5c pss OPTIONAL 2 3 D DIAL PUBLIC RINGBACK TRUNK ANSWERS TONE HEARD NETWORK NUMBER TONE HEARD ANNOUNCE CALL 2 RECALL DIAL p gt DIAL REQUIRED DIGITS TONE HEARD SMDR SPECIAL ACCOUNT CODE 4 DEPRESS gt best gt ATT ALS KEY x x xl x x x x x foul v ixixixixixixixixi inini SOURCE DESTINATION Customer defined via CMU NEM NOTES
48. WORK OUTGOING TRUNK GROUPS BUSY DIAL STATION BUSY DEPRESS NUMBER gt Tone HEARD P ars Key P SRC src SOURCE DESTINATION NOTE 1 Dialed station number is displayed first then changes to the forwarded to trunk group and trunk circuit numbers 4 43 Technical Manuals Online http www tech man com A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 CALLING A STATION STATION IN CALL FORWARDING MODE TO ATTENDANT DIAL DESIRED STATION NUMBER RINGBACK DEPRESS WHEN CONSOLE IS IDLE P P tone HEARD P ats P SOURCE DESTINATION 111 CALLING A STATION station BUSY BUT A HUNT GROUP MEMBER DIAL DESIRED STATION NUMBER RINGBACK p STATIONANSWERS _ WHEN CONSOLE IS IDLE P gt P TONE HEARD TALK TO PARTY DEPRESS id HLS KEY RII SOURCE DESTINATION NOTE 1 Dialed station number is displayed first then changes to the hunted to station number 4 44 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 11J CALLING A STATION oration BUSY DIAL DESIRED STATION NUMBER BUSY DEPRESS WHEN CONSOLE 1S IDLE TONE HEARD RLS KEY titi ty SOURCE DESTINATION ixixix xix
49. al LED in the DEST key is extinguished Note that destination selection oc curs automatically if dialing is begun without first depressing the DEST key and source party is be ing shown on the Call Information Display 2 To perform a splitting function on a connected source attendant destination Depressing the DEST key when both source and destination par ties are being shown on the Call Information Dis play causes its internal LED to be steadily lit and performs a splitting function on the call The des tination party is now engaged in a private conver sation while the source party is split away from the call This function is released by depressing as re quired one of the following keys which extinguish es the internal LED in the DEST key ATT RLS key or a flashing Call Answer key To cancel the splitting function release the at tendant from the call and establish a source destination connection b RLS key To release the destination party from the call and establish a source attendant connection c BOTH key To restore the original source attendant destination connection d SRC key To split away the destination party and establish a source attendant connection 3 To release the destination party The sequence of depressing the DEST key foiliowed by the RLS key releases the destination party from either a source attendant destination or attendant destination con nection In an attendant
50. all This same release effect is obtained by depress ing the ATT RLS key or a flashing Call Answer key restore the consoie to an idie state after com pletion of an attendant initiated call or feature ac cess depress the RLS key This same effect is obtained by depressing the ATT RLS key or a flash ing Call Answer key 3 To cancel digits already dialed depress the RLS key while dialing on the Dialing Keypad This ac tion cancels the digits already dialed Note that the RLS key contains one internal LED which is used for maintenance purposes only ATT RLS Attendant Release Key The ATT RLS key is used primarily to release the attendant from a con nected source attendant destination call Depressing the ATT RLS key when both source and destination parties are shown on the Call Information Display releases the attendant from the call and establishes a source destination connection In the event the con nected source attendant destination call is undergoing a splitting function depressing the ATT RLS key can ceis the spiitting function reieases tne attendant from the call and establishes a source destination connec tion In both cases this same effect is obtained by depressing any flashing Cali Answer key The ATT RLS key may also be used to perform the fol lowing functions 1 To release a source attendant or attendant destination connection depress the ATT RLS key This action releases the applicabl
51. all or reentering a meet me conference bridge Excluding class of calls to a console via Exclusion Key s ee Pe A 4 2 Technical Manuals Online http www tech man com SATURN EPABX Attendant Console General Description and Operating Instructions 40 Character Alphanumeric Display Unit EX ttes 21111 NUN t ELLE cbe cs lal 7 4 1 TIIE shine ott hie watt tet EEE EEE EEE 8 vlila iclewhol L 21111110 ee ART 1212 BE prp peaa eee EE Iur NBN SUUM URL GUERRE bis uias Lue REN 18 568 apea era ene 28012088 Pe Pe ee NOTES a n a Alphanumerical value Alphabetical letter Numerical digit Attendant dialed numerical digit i e station trunk and or access code number gramma sme le m SI Trunk group UU to 31 number 00 to 99 am fam 21 ud t og Station class of service 00 to 31 and station number 0000 to 9999
52. an exit trom this procedure at any time by depressing either the RLS or ATT RLS key or a flashing INC OPR RCL or ANS key which causes the SRC key to be extinguished and the Call Information Display to restore idle state display 4 67 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 20A1 ACTIVATING MESSAGE WAITING LAMP FEATURE WITHOUT BEING CONNECTED TO STATION DIAL MESSAGE WAITING 1 ACTIVATION ACCESS CODE DEPRESSS MSG SET KEY p DIAL DESIRED WHEN CONSOLE IS IDLE WHEN CONSOLE IS IDLE snc use STATION NUMBER 3 CONFIRMATION DEPRESS pe src Ea ESL TONE HEARD ATT RLS KEY SOURCE DESTINATION NOTES 1 Optional key 2 If intercept tone is heard instead and the display shows NOT EQUIPPED the dialed station is not equipped with the Message Waiting Lamp feature If reorder tone is heard instead and the display shows NO SPACE it indicates there is no space in the message waiting buffer retry later d 3 Depressing at any time either the RLS or ATT RLS key or a flashing INC RCL or ANS key allows the attendant to exit from this function 4 The question mark is overwritten when the station number is dialed 4 68 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Desc
53. ange EPABX Attendant Console The SATURN System is designed to support multiple console opcration This practice contains a general description on the operation and physical characteristics of the console as well as the use of all controls and indicators Included are step by step operating instructions for all call processing and spe cial function procedures Table 1 00 lists the mnemonics and their definitions used in this practice 1 02 Purpose of Equipment The console is designed to im prove speed of service and officiency by combining call han dling floxibility and simplicity of operation The console is used primarily to answer external system calls i e incoming trunk calls and to extend them to the appropriate internal stations The console may also be used to assist in placing outgoing calls and handling special functions such as paging and es tablishing conference calls 1 03 Siemens SATURN Practices number of Siemens practices are available pertaining to the SATURN System Use either SATURN If EPABX Practices Documentation Index 0808 5049 190 8987 or SATURN Hl EPABX Practices Documentation Index A30808 X5050 A190 B987 depending upon the applicable system used Table 1 00 Mnemonics Used In This Practice MNEMONIC DEFINITION ACCT Account ACOF Attendant Control Of Facility ACOF TG Attendant Control Of Facility Trunk Group ANA Assigned Night Answering ANS Answer ATT Attendant ATT RL
54. anumeric dis play unit with two associated LED indicators SOURCE and DESTINATION The Call Information Display shows the fol lowing information 1 Call waiting condition plus present date and time of day in standard or military time form Note This uaitin nha i call waiting display is shown when the console is in an idle state 2 Call type i e INC OPR or RCL Source calling party identity Destination attendant dialed party identity 5 Status condition of source and destination parties 6 Minor alarm conditions 7 Special feature functions 8 Standby Common Control Failure Display SATURN IH only The associated SOURCE and DESTINATION LED indicators via various illumination combinations indicate how the infor mation being shown in the alphanumeric display unit has been partitioned for display purposes These illumination com Li A th binations and their meanings are as follows 1 SOURCE LED OFF and DESTINATION LED OFF Indicates all 40 characters display general sys tem information 2 SOURCE LED ON and DESTINATION LED OFF Indicates all 40 characters display source party information SATURN 0808 5052 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 Console and System Indicators Call Information a NER aeu lg S EM LER T E T EA 2 18 ay HL CARS EA we a
55. ay Definition Answered and connected to an incoming trunk or station source party that was previously placed by the indicated station destination party in a park hold condition which subsequently timed out and automati B cally rerouted to console for service n ninin Answered and connected to an incoming trunk source party that was off previously and automatically placed by the attendant console in a camp on waiting mode to the indicated busy station destination party which subsequently timed out and automatically rerouted to console for service Answered and connected to an incoming DID or DIT trunk source party mE SEHE AE that was automatically rerouted to console since it extended to a station number which is class marked as a data line off Answered and connected to a station source party that is manually recall ing the attendant which previously activated the message waiting fea the message waiting access code MSG SET key in the console for such indicated station number on Answered and connected to an incoming trunk source party that was previously extended to the indicated station destination party which did not answer after a predetermined number of and automatically rerouted to consoie for service Answered and connected to a station source party that is class marked with th
56. by depressing the DEST key Attendant Override Without Source Party Present Once the attendant overrides a connection without a split party present the attendant assumes con trol of the call in the same manner as any normal call with source and destination parties present The dialed party appears as the source and the other party appears as the destination The OVERRIDE key s LED is steadily lit and busy override injection tone continues for as long as the attendant remains connected to both parties If the attendant releases splits either party or if either party goes on hook the LED is extinguished and the tone is removed Only one attendant is permitted to override a given SATURN Attendant Console General Description and Operating Instructions connection at any one time The attendant is permit ted to break into any stable two party call providing no feature restricting attendant override is active e g Attendant Break In Security or Data Privacy on either party s station The four port conference circuit which is reserved for that attendant is utilized in this particu lar type of attendant override situation The attendant reserved port on the conference circuit already being used for the conference call is utilized in this particular type of attendant override situation The attendant is permitted to override an idle station in the Do Not Disturb mode providing no feature res tricting attendant
57. cai letter Numerical digit Attendant dialed numerical digit i e station trunk and or access code numl Trunk group number 00 to 31 and trunk number 00 to 99 Station class of service 00 to 31 and station number 0000 to 9999 11111 nn nn nn nnnn NOTE Screened areas denote typical displays since such incoming trunk identifications are customer defined Technical Manuals Online http www tech man com A30808 X5051 C110 1 B919 Issue 1 December 1984 Table 4 04 Call Type Information Displays Continued Display Definition Connected to the previously answered station controlled conference call itself Note This display only occurs if the station controlled conference master adds attendant into the conference call after attenddant has an swered original call Answered and connected to an incoming trunk or station source party that was transferred by a station user to the indicated attendant Answered an incoming trunk or station source party that is being trans ferred to the indicated attendant and presently connected to the indicat ed transferring station destination party Answered and connected to an incoming trunk or station source party that was transferred to console by a station user Answered an incoming trunk or station source party that is being trans ferred to console and presently connected to the indicated transferring Answered and connected to a station source party that was
58. cal Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 13B3 CALLING A PUBLIC NETWORK NUMBER uraoiNG TRUNK GROUP BUSY STANDBY QUEUING DESIRED 2 1 DEPRESS IF SMDR ACCOUNT CODE IS REQUIRED DIAL DIHECI TRUNK TRK GRP KEY 1 GROUP ACCESS CODE or WHEN CONSOLE RECALL DIAL DIAL REQUIRED DIGITS WHEN CONSOLE IS IDLE IS IDLE TONE HEARD OF SMDR SPECIAL ACCOUNT CODE 2 1202 MC 3 SILENCE OR REMAIN OFF HOOK BUSY LOW TONE MUSIC IS UNTIL DIAL TONE P gt TONE HEARD HEARD HEARD IS HEARD SOURCE DESTINATION Customer defined via CMU procedures NOTES 1 Number displayed when dialed 2 Optional key 3 If busy tone continues and Q FULL is displayed instead retry later since all facilities are presently busy 4 53 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 13C CALLING A PUBLIC NETWORK NUMBER WITH LCR OUTGOING TRUNK WITH LCR IDLE 1 DIAL LEAST COST IF SMDH ACCOUNT CODE IS REQUIRED ROUTING LCR ACCESS 1 1 CODE WHEN CONSOLE DIAL PUBLIC RECALL DIAL DIAL REQUIRED DIGITS IS IDLE gt gt NETWORK NUMBER gt TONE HEARD 4 SMDR SPECIAL ACCOUNT CODE
59. cal Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 REQUESTS CONNECTION TO TRUNK ATTENDANT ACCESSES BUSY TRUNK GROUP NO QUEUING RFEQUFSTFED 2 1 DIAL DIRECT TRUNK DEPRESS BUSY DEPRESS gt GROUP ACCESS CODE 9 GRP KEY P DEST P tone HEARD P SRC KEY INFORM DEPRESS gt i ais Key gt 22 ixixixixixixix ixixixixixixixix v SOURCE DESTINATION Customer defined via CMU procedures NOTES 1 Optional key 2 Number is displayed when dialed 4 27 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 5C2 REQUESTS CONNECTION TO TRUNK ATTENDANT ACCESSES BUSY TRUNK GROUP CALLBACK QUEUING REQUESTED 1 DIAL DIRECT TRUNK DEPRESS BUSY DEPRESS P GROUP access CODE 9 KEY P P Tone HEARD PP SRC KEY INFORM 1 b epc pest SOURCE REDIAL DIRECT TRUNK REDEPRESS a 71 PARTY GROUP ACCESS CODE TRKGRPKEY SAC DEST 2 3 BUSY LOW TONE DEPRESS P tone HEARD HEARD RLS KEY B DEST xix xi ixixixixixixixix SOURCE DESTINATION Custom
60. call Note that the ACCT key contains ono internal LED which is used for maintenance purposes only ACOF Attendant Control of Facility Key s The Op tional Feature keys can be assigned to provide atten dant control of certain facilities available through the system Assignment of the ACOF key s is by individual console By using the ACOF key s the following fa cilities may be restricted 1 Paging access 2 Dial dictation access 3 Conference circuits 4 Code call access Depressing an ACOF key causes its single internal LED to be steadily lit and restricts access to that par ticular facility When a station user dials the access code or a Digital Premium Instrument DPI user acti vates the feature button for the facility under attendant control the call is routed to the console as a recall Once the recall is answered the Cail Information Dis play shows the access code of the controlled facility and the source party i e calling party attempting to access that particular facility At this point the atten dant can extend the controlled facility to the calling party by dialing the displayed access code To release this function redepress the applicable ACOF key This action extinguishes its internal LED and allows sta users to agaln access that particular facilily ACOFTG Attendant Control of Facility Trunk Group Key s The ACOF TG key s can be assigned to pro vide attendant control of
61. clusion Recall Key The EXC RCL key is used to exclude recalls from being answered at a particular console The EXC RCL key is a push on push off type key which contains one internal LED that when steadily lit indicates that the exclusion of recalls feature is activated When the EXC RCL key is activated the numerical call waiting display for recalls is followed by the letter X e g 01 FLASH Key The FLASH key is used to simulate a hook switch flash to request operator assistance on outgo ing calls This function is mainly used with tie trunks and toll connecting trunks Note that the FLASH key contains one internal LED which does not activate when the key is depressed MIN ALM Minor Alarm Key The MIN ALM key is used to request data on malfunctions that cause minor alarm conditions in the system to be shown on the Call formation Display The MIN ALM key contains one in ternal LED that provides two illumination states to indicate the following conditions 1 LED extinguished Indicates that minor alarm causes if any have been shown on the Call Infor mation Display 2 LED steadily lit Indicates that an additional minor alarm cause still exists aside from the minor alarm cause being shown on the Call Information Display When a new minor alarm cause exists that has not been previously shown on the Call information Display and the console is in an idle state e g no active calis being shown on the
62. d the attendant depresses the ATT RLS key to be removed from the conference circuit The CONF key s LED winks and SRC key s LED is extinguished Only the attendant can reenter an existing conference by depressing the CONF key associated with the desired conference This action may be done when no source or destination party exists since a party ies also enters the conference as described earlier The CONF key s LED lights steadily to indicate that the at tendant is in the conference A30808 X5052 C110 1 B919 Issue 1 December 1984 Each time the attendant and or conferee is added to an attendant conference conference tone is applied to the conference If a conferee cannot be added be cause the conference is full or the maximum number of trunks have already been entered the attendant receives timed NAK tone and is automatically recon nected to the disallowed party at the conclusion of the NAK tone Attendant Conference Recall Functions are listed below 1 When conferee hookswitch flashes the associat ed CONF key LED flashes at the serving attendant console and that conferee is split from the confer ence connected to audible ring tone and placed in the specific recall queue for the serving atten dant When the attendant depresses the flashing CONF RCL or ANS key a talking path is estab lished between the station and attendant and the CONF key s LED lights steadily The conference remains split from the connect
63. depress the OVERFLOW key when there is an extreme amount of incoming calls An OVERFLOV key depression diverts an excess of calls to the Special Overflow An swering Position SOAP The assignment of the over flow destination is performed via a CMU procedure on a per system basis and is independent of the night an swering arrangements A customer set via CMU procedure threshold value is applied to the incoming call queue When the num ber of incoming calls is equal to or greater than the threshold value and the attendant has activated the attendant overflow feature by depressing the OVER FLOW key causing its internal LED to be steadily lit the overflow of calls is routed to the assigned overflow destination The attendant releases this function by redepressing the OVERFLOW key This action extin guishes its internal LED OVERRIDE Key The OVERRIDE key allows the atten dant to enter into an existing busy station to station or station to trunk connection It is generally used to an nounce high priority or emergency calls Before the attendant enters the existing connection busy override tone is applied to the talking parties Af ter this action occurs the attendant is in a conference with both parties on the existing connection and busy override injection tone applied to the connection for as long as the attendant remains connected to the over ridden parties The OVERRIDE key s LED is steadily lit The two attendant overr
64. e C MIN ALM Minor Alarm Indicator The MIN ALM indi cator is a single LED which when steadily lit provides visual indication that a minor alarm condition s has occurred and or is present in the system and may re quire maintenance personnel attention Malfunctions causing minor alarm conditions can be shown in the Call Information Display by depressing the optional customer assignable MIN ALM key Technical Manuals Online http www tech man com d ALERT Indicator The ALERT indicator is a single LED which when flashing provides visual indication when the console has received a call on one of the Call An Swer Keys e CW Call Waiting Indicator The CW indicator is a sin gle LED which provides visual indication when calls are waiting for service by the attendant The CW indi cator provides three illumination states to indicate the following conditions 1 LED extinguished Indicates no calls waiting for service 2 LED flashing 60 IPM Indicates between one and less than the customer set threshold value of calls waiting for service 3 LED steadily lit Indicates that the customer set threshold value of calls waiting for service has either equaled or exceeded 3 03 Call Information Display The Call information Display shown in Figure 3 00 provides visual information on calls as well as pertinent system conditions This visual information is accomplished via a single 40 character alph
65. e party from the call This same release effect is obtained by depressing the RLS key or a flashing Call Answer key 2 To restore the console to an idle state after com pletion of an attendant initiated call or feature ac cess depress the ATT RLS key This same effect is obtained by depressing the RLS key or a flash ing Call Answer key Note that the ATT RLS key contains one internal LED which is used for maintenance purposes only FLASH Key The FLASH Key is used to simulate a hookswitch flash to request operator assistance on out going calls via tie and toll connecting trunks LOOP Keys The LOOP keys numbered 1 through 4 are simulated loop circuits which act as private con sole hold locations for placing calls on hold Depressing Technical Manuals Online http www tech man com SATURN EPABX Attendant Console General Description and Operating Instructions Issue 1 December 1984 a LOOP key places the party or parties shown on the Call Information Display in a holding state This hold ing functions is released by depressing the appropri ate LOOP key which reconnects the held party or parties Each of the LOOP keys contains one internal LED that provides four illumination states which indi cate the following conditions 1 LED extinguished Indicates that the particular LOOP key is idle 2 LED winking 125 IPM Indicates that the par ticular LOOP key is busy with a party or parties on e iw iwa 3
66. e performed on this condition if not connected to a conference 4 16 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 REQUESTS CONNECTION TO STATION station IN CALL FORWARDING MODE TO AN IDLE STATION OPTIONAL DIAL STATION RINGBACK STATION ANSWERS gt NUMBER P gt TONE HEARD gt ANNOUNCE CALL 1 DEPRESS attats key P SOURCE DESTINATION NOTES 1 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 2 Dialed station number is displayed first then changes to the forwarded to sta tion number mum mum eee 5B ER E ees 8 REQUESTS CONNECTION TO STA CALL FORWARDING MODE TO A BUSY STATION NO CAMP ON REQUESTED m E B ION STATION IN DIAL STATION BUSY DEPRESS gt NuMBER P sac Desr P tone P src P sre INFORM DEPRESS p SOURCE p Ory gt PARTY xxix x x x x x xi xl inininin SOURCE DESTINATION Denotes destination connected party nnnn NOTES 1 Dialed station number is displayed first then changes to the forwarded to station number Busy override can be performed on this condition if not c
67. e supervised release feature A station class marked with such a feature and remains off hook without dialing or connected to a busy number for more than a predetermined time is automatically rerouted to console on an intercept treatment basis Answered and connected to an incoming DID or DIT trunk source that was automatically rerouted to console since it extended to a station num ber which is out of service Answered and connected to an outgoing trunk source that was previ ously busy when attendant attempted to access it to place an outgoing trunk call and consequently activated the outgoing call queuing feature to automatically callback the console when an outgoing trunk is idle E s Em 233 3 5 5 MU procedures 4 714 8 Technical Manuals Online http www tech man com SATURN Attendant Console General Description and Operating Instructions 40 Character Alphanumeric Display Unit Aelia ANIL ON AN TORU Va nin n 1 OO GOO 0010 OO L TET Cine eee ee wee ee ES AES LE EN OR a a 2 2 221221 04 22 HH pomp ULL minal pou cc ES a 8 Hense 21111 128111 18 A co Hd 82 58 12 25 88 012288 18
68. ed to console since it extended to the indicated trunk number which ME is restricted for usage by such station because of its marked class of service off Answered and connected to an automatic recalling incoming trunk source party that was previously placed by the attendant in a locked loop mode BENE via a LOOP key in the console along with a station destination party NN which has disconnected from the call This display indicates to the atten NEM dant that the incoming trunk source party originally requested a serial NEIN call whereby it allows the trunk party to make a series of calls through BEN the attendant without the need to hang up and call back into the EPABX ninin on on Answered and connected to an incoming trunk source party that was previousiy piaced by the indicated station destination party in a hoid mode which subsequently timed out and automatically rerouted to con sole for service Answered and connected to an incoming trunk source party that was previously extended to the indicated station destination party which at tempted to transfer the incoming trunk party to another destination party but the transferring process failed and the trunk party was automatical ly rerouted to console for service Answered and connected to an incoming DID or DIT trunk source party that extended to a vacant station or code intercept number and auto matically rerouted to a vacanti number record
69. ee ACOFTG ACOFJQ ACOFTG MENU A OE FIXES NOTES 1 Optional key When activating and deactivating the ACOF TG feature the Call Information Dis play remains in the idle state display 14D DE ACTIVATING ATTENDANT CONTROL OF FACILITY FOR TRUNK GROUPS ACOF TG FEATURE _ REFERENCE ONLY ACOF 1 DEPRESS DESIRED KEY WHEN CONSOLE IS IDLE 4 59 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 15A ACTIVATING CALL FORWARDING FEATURE FOR A PARTICULAR STATION 1 2 3 DIAL CALL FORWARDING DIAL STATION NUMBER DIAL STATION NUMBER CONFIRMATION ACTIVATION ACCESS CODE TO BE FORWARDED FROM TO BE FORWARDED TO TONE HEARD DEPRESS gt Ls key P 3 NOTES 1 Attendant cannot call forward to public network 2 Dial 0 required to forward calls to console 3 Not required for Secretarial Call Forwarding 4 Station numbers overwrite question marks Activation of call forwarding feature depends on the station s call forwarding class mark attendant makes an error in dialing the access code or lt an unassigned or invalid station number reorder tone will be heard and attendant m
70. eld 1 MMDDYY can be specifically selected or reselected by depressing the SRC key represented by a steadily lit SOURCE indicator The time field i e hhmm can be specifically selected or reselected by depressing the DEST key represented by a steadily lit DESTINATION indicator Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 25 DISPLAYING MINOR ALARM CONDITIONS ON THE CALL INFORMATION DISPLAY MINOR ALARM INDICATION O MIN DEPRESS MIN ALM KEY MIN OE P menos s oe gt CRED AN 1 OPTIONAL 2 RECORD MINOR ALARM REDEPRESS CONDITION AS DISPLAYED P MIN KEY P 3 DEPRESS RLS KEY gt OR ATT RLS KEY SOURCE DESTINATION Refer to SATURN or Ill EPABX Maintenance and Trouble shooting practice for minor alarm displays NOTES 1 If the MIN ALM indicator remains steadily lit it indicates additional minor alarm condition s to be displayed If the LED in the MIN ALM key remains steadily lit it indicates that an additional minor alarm condition still exists aside from the minor alarm condition being shown in the Cail Information Display Redepress the MIN ALM key until all minor alarm conditions are displayed and the LED in the MIN ALM key is extinguished Depressing a flashing INC RCL or ANS key performs
71. er defined via CMLI procedures NOTES 1 Optional key 2 If busy tone continues and Q FULL is displayed instead retry later since all facilities are presently busy 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 4 28 Technical Manuals Online http www tech man com SATURN EPABX Attendant Console General Description and Operating Instructions A30808 X5051 C110 1 B919 Issue 1 December 1984 5C3 REQUESTS CONNECTION TO TRUNK ATTENDANT ACCESSES BUSY TRUNK GROUP STANDBY QUEUING REQUESTED 1 DIAL DIRECT TRUNK DEPRESS DEPRESS gt GROUP access CODE TAK GAP KEY pes DEST 7 Hearn P SROCK INFORM 2 SILENCE OR BUSY LOW TONE MUSIC 15 n TONE HEARD HEAHD HEARD SOURCE Customer defined via CMU procedures S NOTES 1 Optional key 44033 15 1 ARAM Gf Ly TUN It continues 1 facilities are presently busy ixixixixixixixixi xixixixixixix 1 REDIAL DIRECT TRUNK REDEPRESS b snc 32 GROUP access cope O TRK GRP KEY ART Y a A TANA NAF b NN 7 11 14 MAS 3 DEPRESS RLS PEST x DESTINATION 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting
72. for the first con feree Upon answer by the called party and after an nouncing the conference the attendant depresses an idle CONF key to connect this party and the attendant to the conference circuit The CONF key LED lights steadily indicating that the attendant is in the con ference In the second situation the attendant has an incom ing station or trunk call on the console The attendant dials the desired number for the second conferee Upon answer by the called party and after announc ing the conference the attendant depresses the CONF key At this time both parties and the attendant are simultaneously connected to the conference circuit The CONF LED lights steadily indicating that the at tendant is in the conference The attendant can add parties to an existing confer ence by performing the following operations The party added can either be an incoming station or trunk user The attendant can also depress the SRC key and dial a trunk or station call The party is added by depress ing the CONF key associated with the desired confer ence The CONF key s LED lights steadily to indicate that the attendant is in the conference The Call Infor mation Display provides a visual verification that a party has been added to a conference by prompting ATT CONF ENTERED If more parties are to be added the attendant dials the next desired number and depresses the CONF key to add that party When no more parties are to be adde
73. g either the RLS or a Alert Attendant on Busy When this option is enabled ATT RLS key or a flashing Call Answer Key if a source party is presently connected to the console and paging is desired the attendant must first place the source party on hold via a LOOP key and con tinue with the above procedure Once the paged party responds the attendant can connect both parties together by first depressing the DEST key followed by the appropriate LOOP key where the call is being held and depressing either the ATT RLS key or a flashing Call Answer Key Technical Manuals Online http www tech man com via CMU procedure attendants are given a single burst of tone indicating that an incoming trunk call is wait ing and no idle console is available to process it Programmed Class of Call Exclusions The SATURN System software is capable of distributing traffic to or excluding traffic from designated attendant consoles based on the type of the call i e incoming trunk calls operator calls or recalls This distribution of traffic is accomplished via CMU procedures rather than specific keys on the console as previously discussed 3 13 8 14 blank SATURN Attendant Console General Description and Operating Instructions A30808 X5051 C110 1 B919 Issue 1 December 1984 SECTION 4 00 OPERATING INSTRUCTIONS 4 01 General The operating instructions for the attendant con sole are presented as a series of indicatio
74. geable via Cus tomer Memory Update CMU procedures is provided to al low shift changes by attendants when each is provided with a separate handset headset assembly or to avoid an acciden tal unstaffed condition on a console due to the attendant in advertently removing the handset headset dual switchboard plug from the handset headset jacks Once the console is placed in the unstaffed mode of operation the internal LED in the NIGHT key is steadily lit and the remaining display LEDs the console are extinguished indicating that new and pend ing calls are being processed as follows 1 All pending and new incoming trunk calls are au tomatically distributed to the UNA feature and the Assigned Night Answering ANA or Special Night Answering Position SNAP as required or to another active console in the system 2 All pending operator type calls receiving ringhack tone are automatically connected to busy tone or transferred to another active console in the system New operator type calls are automatically connect ed to reorder tone or distributed to another active console in the system 3 All pending trunk recalls receiving ringback tone and new automatic recalls are automatically trans Technical Manuals Online http www tech man com ferred or distributed to the UNA feature and the ANA or SNAP position s as required or to another active console in the system 4 All calls held on console Loop keys are discon
75. he audio tone speaker and volume control knob for the console s audible signal are also included in the key board assembly Display Assembly Handset Headset Jack s 11 20 ce pm Audible Signal Keyboard Assembly Volume Control Knob Figure 200 Basic Assembly of Attendant Console Technical Manuals Online http www tech man com 2 1 2 2 blank SATURN Attendant Console General Description and Operating Instructions A30808 X5051 C110 1 B919 Issue 1 December 1984 SECTION 3 00 CONTROLS AND INDICATORS 3 01 General Figure 3 00 shows a typical console layout of the standard factory assigned controls and indicators The il lustrated controls and indicators are described in the follow ing subparagraphs according to their categorization 3 02 Console and System Indicators The Console and Sys tem Indicators shown in Figure 3 00 are used to monitor sys tem and console conditions The indicators are described below according to their classification a TRUNK GROUP STATUS Indicators Each attendant console is equipped with a total of 24 trunk busy LED indicators which provide visual indication on the sta tus condition of trunks in a particular trunk group These LED indicators represent trunk groups 1 through 24 in the system Trunk groups 0 and 25 through 31 may not be assigned to the trunk group busy LED in dicators therefore trunk groups that require a busy LED indicator on the console s s
76. hould be assigned to trunk groups 1 through 24 The TRUNK GROUP STATUS indicators provide three illumination states to indicate the following conditions 1 LED extinguished Indicates that the number of idle trunks remaining in that particular trunk group are greater than the customer set threshold value 2 LED flashing 60 IPM Indicates that the num ber of idle trunks remaining in that particular trunk group have reached or exceeded the customer set threshold value 3 LED steadily lit Indicates that all trunks in that particular trunk group are busy NOTE The customer set threshold value for each trunk group is entered as an absolute number of idle trunks remaining in the trunk group b MAJ ALM Major Alarm Indicator The MAJ ALM indi cator is a single red LED which when steadily lit pro vides visual indication that the SATURN System is in a non operative state and the system s failure transfer relay subsystem if equipped is active Immediate maintenance personnel attention is required when the MAJ ALM indicator is steadily lit Note that certain major alarm conditions could prevent the MAJ ALM in dicator from being steadily lit Refer to the applicable SATURN I or EPABX Maintenance and Trouble shooting practice for descriptions of the major alarm conditions After the major alarm condition is cleared the MAJ ALM indicator is extinguished and the power failure transfer feature returns to an idle stat
77. ide situations are discussed below 1 Attendant Override With Source Party Present Af ter break in the characters BY OV appear in the destination status field of the Call Information Dis play This indicates that the busy override feature has been invoked Splitting of the source party is maintained when an attendant uses the override feature to protect the privacy of the established connection The at tendant is not allowed to bridge a source party onto an existing connection Having broken into the existing connection the at tendant must wait for either one of the parties to go on hook before being permitted to connect the split source to the connection If the keyed party on the broken into call goes on Technical Manuals Online http www tech man com A30808 X5052 C110 1 B919 Issue 1 December 1984 hook the broken into destination is released from the console and the attendant is automatically reconnected to the source party At this point the OVERRIDE key s LED is extinguisned and the at tendant may proceed to connect the two parties as in a normal call If the party connected to the dialed party on the broken into call goes on hook busy override injec tion tone is removed from the connection the OVERRIDE key s LED is extinguished and the at tendant remains connected to the overriden party with the source party still split At this point the attendant is in control of the call in the same man ner a
78. ing announcement via customer provided equipment which was not available and consequently rerouted to console for service 4 9 4 10 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 1A ANSWERING INCOMING TYPE TRUNK CALLS VIA INC KEY gt NC cog wc snc src TALK TRUNK SOURCE DESTINATION Refer to Table 4 04 for description of incoming type trunk call information displays 1B ANSWERING OPERATOR TYPE CALLS VIA OPR KEY DEPRESS TALK TO gc de ME PARI Y 4 SOURCE DESTINATION Or Refer to Table 4 04 for description of operator type call information displays 4 11 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 1C ANSWERING RECALL TYPE CALLS VIA RCL KEY gt Key gt gt souRcE parry P adu xxxxxxxx 1111111111111111111 PESSAEREANTCNEENCSU SOURCE DESTINATION Refer to Table 4 04 for description of recall type call information displays 1D ANSWERING EITHER INCOMING OPERATOR OR RECALL TYPE CALLS VIA ANS KEY INC or TALK TO Id I or SOURCE DESTINATION or Refer to Table 4 04 for description of incoming operator and recall type call informatio
79. ion displays available Refer to the SATURN Installation Test Procedures practice for the con Sole testing procedures Table 4 00 Supervisory Audible Tones Dial Tone Invalid Camp On Tone Reorder Tone Conference Tone Busy Tone Quiet Tone Audible Ring Tone Busy Override Injection Tone Recall Dial Tone also Privacy Tone Special Audible Ring Tone Route Advance Tone for Least pd Cost Routing LCR Warning Tone also Expensive Facility Tone LCR Test Tone Negative Acknowledgement NAK Tone Call Waiting Tone s Busy Override Tone also Attendant Override Tone Executive Override Tone Confirmation Tone Camp On Tone also Low Tone or Uninterrupted Busy Tone 4 1 SATURN A30808 X5052 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 Table 4 01 Typical Call Situations DIAGRAM NUMBER PROCEDURES SERIES Answering calls Releasing an answered call when no connection is required Extending an answered call to a station Overriding a busy or do not disturb station when requested by calling source party Extending an answered call to an outgoing trunk Establishing serial calling i e locked loop operation feature when requested by an incoming trunk party Placing and retrieving a party on hold Establishing and reentering a locked loop connection between two parties Placing and retrieving a party on call park Splitting and unsplitti
80. ion tone is heard and the internal LED of the SRC key is extinguished to indicate message waiting activation has been accomplished If the dialed Station number is not assigned the message waiting feature intercept tone is heard The attendant is allowed to exit from this function at any time by simply depressing either the RLS or ATT RLS key or fiashing iNC RCL or ANS key The attendant is also allowed to activate a station s message waiting indicator while connected to the sta tion in either a ringing busy camp on or talking state The station must be connected to the console as the source party While connected the attendant activates the station s message waiting indicator by simply depressing the MSG SET key After the MSG SET key 3 11 SATURN EPABX Attendant Console General Description and Operating Instructtuns 3 12 is depressed confirmation tone is heard to indicate message waiting activation has been accomplished If the MSG SET key is depressed and the station is not assigned the message waiting feature a timed tone is heard After receipt of confirmation or NAK tone the attendant is automatically reconnected to the source station party or idle state Note that the MSG SET key contains one internal LED which is used for maintenance purposes only OVERFLOW Key The OVERFLOW key works in con junction with the Automatic Timed Diversion of Incom ing Calls feature and allows the attendant to
81. ion while the atten dant talks privately to the recalling conferee 2 Ifthe conferee requests to return to the conference activation of the ANS OPR RCL INC or ATT RLS key by the attendant reconnects the split party to the associated conference and releases the atten dant The conference remains active on the as sociated CONF key and the CONF key s LED resumes winking 3 If the conferee requests to be released from the conference the attendant depresses the RLS key The conference continues with the remaining con ferees and the CONF key LED resumes winking provided at least one conferee remains the con ference If no conferees remain the conference is released and the CONF key s LED is extinguished 4 If the attendant controlling the conference is not active i e unstaffed or out of service and a recall is attempted the station performing the hookflash takes control of the conference as in a station controlled conference The attendant may also gain control of a station controlled conference changing it to an Attendant Con ference by depressing an idie CONF key while con nected to a station controlled conference The CONF key s LED is steadily lit The attendant may release an Attendant Conference and all its members by depressing the RLS key while connected to conference The CONF key s LED is ex tinguished The Attendant Conference is automatical ly released when all conferees disconnect The CONF key s
82. ions Issue 1 December 1984 16 ACCESSING CUSTOMER PROVIDED PAGING EQUIPMENT 1 DIAL DESIRED PAGING ACTIVATION DEPRESS DESIRED PAGE KEY ACCESS CODE WHEN CONSOLE IS IDLE 07 WHEN CONSOLE IS IDLE P MAKE PAGING ANNOUNCEMENT THROUGH TRANSMITTER MOUTHPIECE OF THE HEADSET HANDSET 2 p CONFIRMATION TONE IS HEARD 3 DEPRESS gt arr Key P SOURCE DESTINATION ACCESS CODE L As applicable NOTES 1 Optional key 2 If Busy Tone is heard and Call Information Display prompts PAGE BUSY in stead retry later since paging facilities are presently busy 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing If a source party is present and paging is desired attendant must first place the source party on hold via LOOP key and proceed with procedure 4 62 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 17A ACCESSING CUSTOMER PROVIDED CODE CALLING EQUIPMENT source PARTY PRESENT 2 3 1 RINGBACK TONE DIAL THE APPROPRIATE DIAL CODE CALLING ACCESS CODE IS REPLACED BY ONE TO FOUR DIGIT DURING DESTINATION SELECTION quiet tone P CALLING CODE 4 DEPRESS ATT RLS KEY WHEN CODE CALLED PARTY DIALS gt THE ANSWERBACK CODE gt
83. isplay prompts BUSY retry later if necessary since it indicates that the clock update mode is presently be ing used 2 MM two digit month number DD two digit day number two digit year number hh two digit hour number and mm two digit minute number Note that when updating the time field for either a 12 or 24 hour time plan a 24 hour input time plan is used refer to chart for valid entry codes 12 HOUR CLOCK 0000 to 0059 12 00 Midnite thru 12 59 AM 0100 to 0159 1 00 AM thru 1 59 AM 0200 to 0259 2 00 AM thru 2 59 Q300 to 0359 3 00 AM 3 59 0400 to 0459 4 00 AM thru 4 59 AM 0500 to 0559 5 00 AM thru 5 59 AM Q600 to 0659 6 00 AM thru 6 59 0700 to 0759 7 00 AM thru 7 59 0800 to 0859 8 00 AM thru 8 59 AM 0900 to 0959 9 00 thru 9 59 AM 1000 to 1059 10 00 AM thru 10 59 AM 1100 to 1159 11 00 AM thru 11 59 1200 to 1259 12 00 Noon thru 12 59 PM 1300 to 1359 1 00 PM thru 1 59 PM 1400 to 1459 2 00 PM thru 2 59 PM 1500 to 1559 3 00 PM thru 3 59 PM 1600 to 1659 4 00 PM thru 4 59 PM 1700 to 1759 5 00 PM thru 5 59 PM 1800 to 1859 6 00 PM thru 6 59 PM 1900 to 1959 7 00 PM thru 7 59 PM 2000 to 2059 8 00 PM thru 8 59 PM 2100 to 2159 9 00 PM thru 9 59 PM 2200 to 2259 10 00 PM thru 10 59 PM 2300 to 2359 11 00 PM thru 11 59 PM 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing The date fi
84. keys is depressed the internal LED of the MSG CANCEL key is extinguished The attendant is also allowed to cancel a station s mes Sage waiting indication while connected to the station in either a ringing busy camp on or talking state The Station must be connected to the console as the source party While connected the attendant cancels the sta tion s message waiting indication by simply depress ing the MSG CANCEL key After the MSG CANCEL key is depressed confirmation tone is heard to indicate message waiting cancellation has been accomplished If the MSG CANCEL key is depressed and the station is not assigned the message waiting feature a timed lone reurder tone is heard After receipt of confirmation or NAK tones the attendant is automati cally reconnected to the source station party Note that the MSG CANCEL key contains one inter nal LED which is used for maintenance purposes only MSG SET Message Set Key The MSG SET key al lows the attendant to activate the message waiting in dicator for a given station To activate the message waiting indicator without cail ing the station the attendant depresses the MSG SET key when the console is in an idle state The SRC key s internal LED is steadily lit The Call Information Dis play prompts MSG and the attendant dials the station number for which the message waiting indica tion is desired After the desired station number is di aled confirmat
85. lit All new and pending calls are automatically distributed to the UNA feature and ANA or SNAP position s as required or to another active console in the system Table 3 00 Held Call Hold Locations AUNA RUNIA RON AANHFWNH FAN HH FON 0 0 0 0 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 A 5 5 5 5 6 6 6 6 7 7 7 7 Technical Manuals Online http www tech man com Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Accoss Codo Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code Access Code A 3 7 SATURN EPABX Attendant Console General Description and Operating Instructions b TIME Display Time Key The TIME key is used to show the time of day i e hours and minutes in standard 12 hour or 24 hour time on the Call Informa tion Display tne Call information Display pro vides the current date and time of day when the console is in an idle state or in between calls depress ing the TIME key when connected to a call prompts D the time of day for three seconds When the three sec onds expire the call data previously shown on the Call Info
86. lso the dial dictation access code is cleared from the Call Information Display 3 The last control digit dialed is displayed in the Call Information Display 4 65 Technical Manuals Online http www tech man com 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 18B ACCESSING CUSTOMER PROVIDED DICTATION EQUIPMENT SOURCE PARTY PRESENT 1 2 3 DIAL DICTATION ACCESS CODE CONFIRMATION DEPRESS DURING DESTINATION SELECTION P DEST P TONE is HEARD P RLS KEY P SOURCE DESTINATION access code NOTES 1 Number displayed when dialed 2 If Busy Tone is heard and the Call Information Display prompts DICTATION BUSY instead retry later since dictation facility is presently busy Also the dial dictation access code is cleared from the Call Information Display 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing Attendant is not permitted to unsplit a connection to the dictation equipment when a split party exists 4 66 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 19A ENABLING LCR FEATURE ACCESS TO A PARTICULAR SPECIALIZED COMMON CARRIER sco 1 1 DIAL SCC ENABLE ACCESS D
87. man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 8B RE ENTERING A LOCKED LOOP CONNECTION 1 DEPRESS ASSOCIATED LOOP KEY BUSY OVERRIDE INJECTION WHEN CONSOLE IS IN AN IDLE State P Loor gt HFARD 2 TALK TO DEPRESS LOOP KEY 4 pom BOTH PARTIES P REESTABLISH THE P i LOCKED LOOP CONNECTION Winking SOURCE DESTINATION Source party information Destination party information NOTES 1 If notone silence is heard and ATT LOCKOUT is displayed instead one of the parties has the Lockout with Secrecy feature activated and attendant cannot enter connection 2 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 4 37 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 9A PLACING A PARTY IN CALL PARK 2 DIAL CALL PARK __ DEPRESS CONFIRMATION gt ACCESS cope 9 P sec Dest Park Park TONE HEARD PEERS e esr ixixix x x x xix xix xix x SOURCE DESTINATION Call Park Access Code Call Park Location NOTES 1 Optional
88. meters away from the system by deriving power from an optional AC to DC adap ter externally located from the console housing The cabling from the Main Distribution Frame MDF to the console loca tion is accomplished by a single 2 pair 24AWG wire cable no 4 v i I Characteristics The console S circi is pack aged ina modernly styled plastic housing measuring 18 50 inches 46 99 centimeters in length 10 42 inches 26 47 cen timeters in width and 5 15 inches 13 08 centimeters in height The console consists of three major assemblies which are briefly described below and shown in Figure 2 00 a Handset Assembly The console comes equipped with a light weight handset assembly containing the atten dant s receiving and transmitting circuits The hand set is attached to a six foot cord terminated with a dual switchboard plug which inserts into the connecting jacks For convenience one set of jacks is provided on the left and right side of the console housing The two sets of jacks can also accept a headset assembly When a headset assembly is required the following types or other electrically equivalent are recommended 1 Plantronics STARSET Hy Gain Model 2 Hoanwell 570 and HS 1 Models 3 Northern Electric VENTURA 1 equipped with ad justable gain Model Handset Assembly Handset Headset Jack 12 15 t Puri 5 24 3 d 122 T v Audio Tone Speaker Alphan
89. n displays 4 12 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 2 NO CONNECTION REQUESTED DEPRESS RLS KEY SOURCE DESTINATION NOTE This display is prompted whenever the console is in an idle state and provides the following information a Number of operator type calls waiting for service b Number of recall type calls waiting for service c Number of incoming type trunk calls waiting for service 4 Current date e Time of day 4 13 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 REQUESTS CONNECTION TO STATION STATION IDLE OPTIONAL DIAL STATION RINGBACK STATION ANSWERS gt NUMBER P P TONE HEARD gt ANNOUNCE CALL DEPRESS P DEST 111118 SOURCE DESTINATION NOTE 1 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 3B REQUESTS CONNECTION TO STATION station was RINGING BUT CALL ANSWERED BY ANOT HER STATION OPTIONAL DIAL STATION RINGBACK TATION ANSWERS gt NuMBER P P TONE HEARD 4 ANNOUNCE CALL 1 DEPRESS P
90. ne P WHEN CONSOLE 15 IDLE CALLING CODE 4 TALK TO CODE CALLED PARTY WHEN SUCH DIALS DEPRESS P THE ANSWERBACK CODE D mskv P SOURCE DESTINATION NOTES 1 Access code is displayed when dialed 2 The access code is cleared from the Call Information Display at this time If Busy Tone is heard and the Call Information Display prompts CODE CALL BUSY instead retry later since the code calling facility is presently being used 3 The one to four digit calling code is customer defined via CMU procedures 4 Attendant indentifies when the code called party dials the Answerback Code when the Call Information Display changes the displayed source information with the information on the answering party 4 64 Technical Manuals Online http www tech man com 0808 5051 110 1 919 SATURN Issue 1 December 1984 Attendant Console General Description and Operating Instructions 18A ACCESSING CUSTOMER PROVIDED DICTATION EQUIPMENT source PARTY NOT PRESENT 1 2 3 DIAL DICTATION ACCESS CODE gt suc CONFIRMATION p DIAL APPROPRIATE CONTROL WHEN CONSOLE IS IDLE sac TONE IS HEARD FUNCTION DIGITS p DEPRESS RLS P src D ilc aft DESTINATION SOURCE access code NOTES 1 Number displayed when dialed 2 if Busy Tone is heard and the Call Information Display prompts DICTATION BUSY instead retry later since dictation facility is presently busy A
91. ne is returned the conference bridge is either fuil or not al lowed at the moment retry later 3 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing hijs et me conference is prearranged conference whereby station users dial a special access code at a specific time to be connected to the conference circuit 4 82 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 29 EXCLUDING CLASS OF CALLS TO A CONSOLE VIA EXCLUSION KEY S DEPRESS THE EXE OPR EXC INC OR EXC RCL KEY WHEN THE CONSOLE IS IDLE gt SOURCE EXCLUSION DESTINATION INDICATION NOTES To cancel the exclusion for a particular call type perform the reverse operation This reverse oper ation will extinguish the internal LED indicator of the particular call type exclusion key After activating the exclusion key an will be prompted after the call waiting condition for the call type on the Call Information Display Information Display as follows 1 Number of operator type calls waiting for service 2 Number of recalls waiting for service 3 Number of incoming type calls waiting for service 4 Present date 5 Present time 4 83 4 84 blank Technical Manuals Online http www tech man com
92. nected party 2 TALK DEPRESS TALK TO DEST pEsr P DESTINATION PARTY src KEY P gt Esc sel SOURCE PARTY i i re LLL 3 5 gt TALK TO USING THE PROCEDURE DIAGRAMS BOTH BOTH PARTIES P PERFORM THE APPLICABLE PROCEDURE NST IE E DE SOURCE STINATION Source party information Destination party NOTES 1 Splitted party 2 Connected party DEPRESS gt BOTH KEY ESRC 3 Unsplitted 3 way connection established 1 6 source attendant destination 4 39 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 CALLING A STATION station WHEN CONSOLE IS IDLE TONE HEARD TALK TO PARTY DIAL DESIRED STATION NUMBER RINGBACK STATION ANSWERS gt sc j PERESS P ais key P src 8 OO IIIA SOURCE DESTINATION 11B CALLING A STATION STATION was RINGING BUT CALL ANSWERED BY ANOTHER STATION DIAL DESIRED STATION NUMBER gt CALL PICKED UP STATION ANSWERS WHEN CONSOLE IS IDLE SRC TONE HEARD P TALK PARTY aer P ais key P sec 1 SOURCE DESTINATIO
93. ng a call Table 4 02 Attendant Initiated Call Situations DIAGRAM NUMBER PROCEDURES SERIES Calling a station Overriding a busy or do not disturb station Making an outgoing call Table 4 03 Attendant initiated Feature Functions DIAGRAM NUMBER PROCEDURES SERIES i 14 Activating and deactivating the ACOF feature 15 Activating and cancelling the Call Forwarding feature for a particular station 16 Accessing customer provided paging equipment 17 Accessing customer provided code calling equipment with or without a source party present 18 Accessing customer provided dictation equipment with or without a source party present 19 Enabling and disabling the Least Cost Routing LCR feature access to a particular Specialized Common Carrier SCC 20 Activating and cancelling the Message Waiting feature for a particular station with or without being connected to the station 21 Placing the console in the unstaffed mode of operation as well as restoring it to normal operation from the unstaffed mode 22 Activating and cancelling the SMDR feature for a particular trunk group 23 Displaying and entering the SMDR account code associated with a particular incoming outgoing trunk call Updating the date and time shown on t Showing minor alarm conditions on the Call Testing individual outgoing trunks Establishing and reentering an attendant controlled conference with or without a source party present Extending an answered c
94. nging or talking state 471 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 21A PLACING CONSOLE IN THE UNSTAFFED MODE OF OPERATION 1 UNPLUG HANDSEI OH HEMAINING CONSOLE DISPLAY INDICATORS HEADSET ASSEMBLY ARE EXTINGUISHED AFTER 10 SECONDS NOTES 1 The stated 10 seconds is a typical time parameter such time parameter is customer set via CMU procedures When the console is in the made of operation no incoming calls are routed to console and no calls or special functions can be performed e g con sole is completely inoperative 21B RESTORING CONSOLE TO NORMAL OPERATION FROM UNSTAFFED MODE CONSOLE DISPLAY INDICATORS ARE EITHER FLASHING PLUG IN HANDSET OR STEADILY LIT OR EXTINGUISHED CALL INFORMATION HEADSET ASSEMBLY wer DISPLAY PROMPTS THE IDLE STATE DISPLAY 4 72 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 22A ACTIVATING SMDR FEATURE FOR A PARTICULAR TRUNK GROUP f 2 1 DIAL THE TWO DIGIT TRUNK GROUP DIAL SMDR ACTIVATION ACCESS NUMBER 00 to 31 BEING CODE WHEN CONSOLE 15 IDLE ASSIGNED WITH SMDR FEATURE 3 4 CONFIRMATION DEPRESS DEPRESS gt TO
95. nk circuit numbers No camp on is allowed under this condition 4 19 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 3J REQUESTS CONNECTION TO STATION station IN CALL FORWARDING MODE TO ATTENDANT DIAL STATION RINGBACK DEPRESS gt NUMBER D gt TONE HEARD P SRC KEY T gt ss see INFORM DEPRESS gt SOURCE P Ris P PARTY xxx xp x xi x x x xi x 1x x x x x x SOURCE DESTINATION 3K REQUESTS CONNECTION TO STATION STATION INA DO NOT DISTURB MODE DIAL STATION BUSY gt P sec best gt P snc pest INFORM DEPRESS gt Ris key P SOURCE DESTINATION NOTE Busy override can be performed on this condition refer to Diagram Series No 4 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 3L REQUESTS CONNECTION TO STATION station 15 CLASS MARKED AS A DATA LINE DIAL STATION i p DEPRESS gt NUMBER P Ez sac best gt tone sac P dest src Lene INFORM DEPRESS RLS KEY src xxx bixxxxxxx ixxxxxx
96. ns and actions con tained in categorized diagrams The LEDs associated with the various keys are represented by rectangular blocks as follows a Indicates the LED associated with the key XXX is flashing b rmm Indicates the LED associated with the key is winking Indicates the LED associated with the key XXXI ee ae is steadily lit d Indicates the LED associated with the key XXX is extinguished Table 4 00 lists the Supervisory Audible Tones heard by the attendant during call processing and special feature functions It is important to note that whenever an invalid digit is dialed intercept tone is heard and the Call Information Display prompts VACANT NO The RLS key should be depressed to clear this condition or whenever a mistake is made during dialing If during normal operation of the console the Call Information Display prompts PROCESSOR SWITCH the standby processor has been activated due to a malfunction or a maintenance function and some of the calls on the con sole might have been dropped Note that such indication only occurs when the attendant is actually connected to a call in a duplex common control system 4 02 Unstaffed Mode When the dual switchboard plug of the handset headset assembly is removed from the hand set headset jacks the console is automatically placed in the unstaffed mode of operation after 10 seconds typical have elapsed This 10 second delay customer chan
97. ns direct access to the paging facility by depressing the PAGE key of interest from an idle console The Call Informa tion Display prompts PAGE ZONES and con A30808 X5051 C110 1 B919 Issue 1 December 1984 Note that the PAGE key contains one internal LED which is used for maintenance purposes only PARK Key The PARK key allows the attendant to place a party in a park hold condition The attendant parks a call by depressing the PARK key during destination selection The parking code and park location are shown in the destination field on the Call Information Display The party is placed in a parked condition when the ATT RLS ANS OPH INC or RCL key is depressed if there are no idle park locations availa ble busy tone is returned to the attendant and the Cail Information Display prompts BUSY The attendant may return to the source by depressing the RLS key To retrieve a parked cail the attendant keys the desired access code and park location for that particular call Note that the PARK key contains one internal LED in dicator which is used for maintenance purposes only TRK GRP Key The Trunk Group TRK GRP key pro vides the attendant with direct access to an idle outgo ing trunk circuit in a given trunk group The attendant depresses the TRK GHP key during either source or destination selection When depressed an idle trunk within the trunk group assigned to that key is selected and connected to
98. onnected to a con ference Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 302 REQUESTS CONNECTION TO STATION STATION IN CALL FORWARDING MODE TO A BUSY STATION CAMP ON REQUESTED DIAL STATION BUSY DEPRESS gt NUMBER gt P tone HEARD P snc Key P INFORM 2 DEPRESS p P SOURCE b att P 13 xx xixi xxix nin SOURCE DESTINATION nn nn connected party EM Denotes destination NOTES 1 Dialed station number is displayed first then changes to the forwarded to station number 2 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing Busy override can be performed on this condition if not connected to a con ference 1 REQUESTS CONNECTION TO STATION station IN CALL FORWARDING MODE TO NETWORK OUTSIDE TRUNK NUMBER IDLE 2 OPTIONAL 0 DIAL STATION CO RINGBACK p TRUNK ANSWERS gt NUMBER P gt TONE HEARD gt ANNOUNCE CALL 2 DEPRESS P P SOURCE DESTINATION NOTES 1 Two loop start trunks cannot be connected together if this condition exists reorder tone is heard and the calling trunk party is informed of this condition 2 Depressing a
99. onnection d DEST key split away the source party and estabilsh an attendant destination connection 3 To release the source party The sequence of depressing the SRC key followed by the RLS key releases the source party from either a source attendant destination or source attendant connec tion In a source attendant connection the same release effect is obtained by depressing the ATT RLS key or a flashing Call Answer key b DEST Destination Key The DEST key contains one internal LED that when steadily lit indicates when the connection is established between the attendant and the attendant dialed party The Call Information Dis play provides the identity and status condition of the attendant dialed partyWhen the attendant dialed party is released from the console the internal LED in the DEST key is extinguished The DEST key may also be used to perform the foi lowing functions 1 To select the destination party for a call currently active on the console Depressing the DEST key when a source party is being shown on the Call Information Display causes its internal LED to be steadily lit and allows the attendant to dial the desired destination party This function is released by depressing either the RLS key or the ATT RLS 3 5 SATURN Attendant Console General Description and Operating Instructions C 3 6 key or any of the Call Answer keys When this func tion is released the intern
100. override is also active e g Attendant Break in Security or Data Privacy on the station Oper ation of attendant override in this case causes the over ridden station to ring and the call to be completed as if the Do Not Disturb feature was not active Call transfer and consultation hold are actually tran sient sequences which terminate in either a three way conference or a two party call Consequently break in during call transter or consultation hold 15 denied until a stable two party call or three way conference call state is reached Call Forwarding does not alter the capabilities of at tendant break in The only difference is that the atten dant is connected to the forwarded to station rather than the station originally keyed This action is indi cated by the attendant information prior to invoking override as a call forwarding busy CF BY verification indication An attendant that attempts to override an existing con versation when the Attendant Break In Security or Data Line Security feature is active receives reorder tone and the word DATA PRIVACY is shown on the Call In formation Display PAGE Key s Up to four of the Optional Feature Keys can be assigned to gain direct access to the customer provided paging facility without having to dial a par ticular paging access code A particular PAGE key can be assigned to page a combination of zones in a four zone paging arrangement The attendant gai
101. resulting from a message waiting caiiback Recall from an attendant controlled conference circuit Recall resulting from a line lockout intercept Recall from a DID or DIT trunk to a dialed out of service station number 3 3 0808 5052 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 Standard Feature Keys Factory Assigned Call Answer Keys Call Processing Keys Figure 3 01 Call Answer Call Processing and Standard Feature Keys 3 4 Technical Manuals Online http www tech man com SATURN Attendant Console General Description and Operating Instructions 13 Recall resulting from an attendant trunk queuing callback 14 Recall resulting trom an attendant LCR trunk queu ing callback 15 Intercepted call resulting from a station dial restric tion or toll diversion 16 Recall from an incoming trunk call placed in a locked loop mode by attendant for serial calling 17 Timeout from an incoming trunk call placed on hold by a station user 18 Recall resulting from an unsuccessful transfer al tempt of an incoming trunk call by a station user 19 Recall from a DID or DIT trunk to a vacant station or code intercept number which was routed to an out of service recording announcement facility The RCL key contains one internal LED indicator that provides three illumination states to indicate the fol lowing condi
102. ription and Operating Instructions Issue 1 December 1984 20A2 CANCELLING MESSAGE WAITING LAMP FEATURE WITHOUT BEING CONNECTED TO STATION DIAL MESSAGE WAITING 1 DEACTIVATION ACCESS CODE or DEPRESSS MSG CANCEL KEY uec DIAL DESIRED WHEN CONSOLE IS IDLE WHEN CONSOLE IS IDLE P Bosw sec gt STATION NUMBER 1 2 CONFIRMATION DEPRESS P kev cance SOURCE DESTINATION NOTES 1 Optional key 2 If intercept tone is heard instead and display shows NOT EQUIPPED the di aled station is not equipped with the Message Waiting Lamp feature 3 Depressing at any time either the RLS or ATT RLS key or a flashing INC OPR RCL or ANS key allows the attendant to exit from this function 4 The question mark is overwritten when the station number is dialed 4 69 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 20B1 ACTIVATING MESSAGE WAITING LAMP FEATURE WHILE RINGING A STATION 1 DIAL MESSAGE WAITING DEPRESS 2 3 ACTIVATION ACCESS CODE MSG SET CONFIRMATION v P gt TONE HEARD USING THE PROCEDURE TALK TO Sesr Puss DIAGRAMS PERFORM THE P source P ninin n 1 SOURCE DESTINATION NOTES 1 Optional key 2 MSG SET key is steadily lit for only 11 2
103. rmation Display is redisplayed unchanged or up dated as required Note that the TIME key contains one internal LED which is used for maintenance purposes only C AUD ON OFF Audible On Off Key The AUD ON OFF key is used to activate or deactivate the audio tone speaker This speaker emits the console s audible sig nal that announces the presence of calls on the Call Answer keys Depressing the AUD key causes its single internal LED to be extinguished and deacti vates the console s audible signal To activate the au dible signal redepress the AUD ON OFF key This action causes the key s internal LED to be steadily lit 3 09 Optional Feature Keys The Optional Feature keys shown in Figure 3 02 are a group of 18 vacant keys which may be assigned via CMU procedures These optional fea ture keys are described below according to their classification a ACCT Account Key The ACCT key relates to the Sta tion Message Detail Necording account code feature The ACCT key is used to either display the cur rent standard or default account code or to enter a C new account code for both incoming and outgoing calla The account code is cost accounting or client billing code information in numerical digits variable in length up to a maximum of 11 digits as per customer option via CMU procedures A new account code is entered by depressing the ACCT key This action causes the Call Information Dis play to show the
104. s any normal call with both source and des tination parties present If the attendant depresses the ATT RLS key before either of the parties in the broken into call go on hook the source party is camped on to the keyed station Busy override injection tone is removed from the connection and the OVERRIDE key s LED is extinguished If other camp on positions are al ready in use for the called station the source party is placed at the top of the camp on queue If all camp on positions were already in use the camp on at the bottom of the queue is sent back to the attendant as a recall type call requiring further as sistance If the attendant depresses the RLS key before either of the parties in the broken into call go on hook busy override injection tone is removed from the connection the OVERRIDE key s LED is ex tinguished and the attendant is disconnected from the broken into cail If the attendant depresses the SRC key the atten dant is split away from the broken into call and reconnected to the source party i e the party seeking connection to one of the parties involved in the broken into call The broken into call re mains connected to the attendant console i e as the destination party However since the broken into call is still busy overriden busy override injec tion tone continues to indicate that the attendant although split away has not yet released the over ride condition and can reenter the connection
105. tech man com A30808 X5051 C110 1 B919 Issue 1 December 1984 causes its internal LED to be steadily lit and allows initiation of a call or access to a feature This func tion is released by depressing either the RLS key or the ATT RLS key or a flashing Call Answer key after completion of call or feature access When this function is released the internal LED in the SRC key is extinguished Note that source selec occurs automatically if dialing is begun from a console in an idle state without first depressing the SRC key 2 To perform a splitting function on a connected source attendant destination call Depressing the SRC key when both source and destination par ties are being shown on the Call information Dis play causes its internal LED to be steadily lit and performs a splitting function on the call The atten dant is then connected to the source party in a pri vate conversation while the destination party is split away from the call This function is rclcascd by depressing as required one of the following keys which extinguishes the internal LED in the SRC key a ATT RLS key or a flashing Call Answer key To cancel the splitting function release the at tendant from the call and establish a source destination connection b RLS key To release the source party from the call and establish an attendant destination connection c BOTH key To restore the original source attendant destination c
106. telephone num bers and customer assigned feature access codes 3 06 Call Answer Keys The Call Answer Keys shown in Figure 3 01 are four keys used to answer calls placed on the particular console by the system These four keys are de scribed below according to their classification a INC Incoming Key The INC key is used to answer the following types of incoming calls 1 Incoming Central Office CO trunk call automat ic tie trunk call or Direct Inward Dialing DID trunk call to Listed Directory Number LDN of the EPABX 2 Dedicated Incoming Trunk DIT or DID trunk call forwarded to attendant 3 DID trunk call to a vacant station or code intercept number The INC key contains one internal LED indicator that provides three illumination states to indicate the fol lowing conditions 1 LED extinguished Indicates no incoming type calls to answer 2 LED flashing 60 IPM Indicates one or more incoming type call s to answer 3 LED steadily lit Indicates the incoming type call answered and presently connected b OPR Operator Key The OPR key is used to answer the following types of operator calls i Station user diais O 2 Station user dials for a specific attendant 3 Tie or Direct Inward System Access DISA trunk user dials O 4 DID tie or DISA trunk user dials for a specific at tendant Technical Manuals Online http www tech man com 10 11 A30808 X5051
107. the attendant in the same manner as if the attendant had dialed the trunk group access code The Call Information Display indicates outgoing trunk group and trunk information and CO dial tone is heard once the trunk circuit is accessed If all outgoing trunks in the particular trunk group are busy busy tone is heard and the Call Information Display indicates BUSY 3 GRP kevy s internal LED is only used for maintenance purposes VOLUME Key The VOLUME key provides a fixed gain of 6dB on the receive portion of the attendant console voice connections This function is activated by depressing the VOLUME key while a trunk call is con nected to the console This fixed gain is provided for the duration of the existing call The gain is automati cally cancelled when the call is released from the con sole The attendant may cancel the fixed gain before releasing the call be redepressing the VOLUME key The VOLUME key contains one internal LED that is steadily lit when this tixed gain function is active and extinguished when inactive firmation tone is heard to indicate the page zone s has 3 10 Programmable Features The SATURN software feature boon accessed If the paging facility is busy the Cail package allows the user to program the SATURN System wilh Information Display prompts PAGE BUSY The at the following attendant related features tendant completes the paging announcement and ex its from this function by depressin
108. the in dicated transferring attendant destination party Answered connected an incoming tie or DISA trunk or station source party that extended dialed 0 Answered and connected to a station source party that is classmarked as a direct attendant signaling line Answered and connected to an incoming trunk source party that was ar previously diverted from console automatically by the system or manu ally via the OVERFLOW key in the console to a special overflow answer ing position which is out of service E on off Answered and connected to a station controlled conference master source party icedures 4 3 4 4 Technical Manuals Online http www tech man com SATURN EPABX Attendant Console General Description and Operating Instructions 40 Character Alphanumeric Display Unit Mns COINIF ENIT IE NiT EIR aE EEE HHHH H beta rat ret at atta EE ape aa aet e MN ARE EE EIE ELIT 2221 D 2287 2 07 8170 HH peace eee 8 1 4 4 4 20IRICIL ininin nin LM otal TELE CE Oe aR Eee 9 a misi eae T d OP NOTES a n a n Alphanumerical value Aiphabeti
109. the same function in addition to connecting the next call for processing Also if the attendant depress es either of these keys before ail the minor alarm conditions have been displayed the LED in the MIN ALM key is extinguished and the MIN ALM indicator remains steadily lit 2 d 3 4 78 Technical Manuals Online http www tech man com 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 26 TRUNK TESTING 1 DIAL THE TWO DIGIT TRUNK GROUP DIAL DIRECT TRUNK ACCESS CODE NO 00 31 FOLLOWED BY THE WHEN CONSOLE IS IDLE TWO DIGIT TRUNK CIRCUIT NO 00 99 2 3 4 CO DIAL TONE BUSY TONE amp _ INTERCEPT DEPRESS P isugARD 97 15 HEARD TONE 15 HEARD P RLS KEY SOURCE DESTINATION NOTES 1 Number displayed when dialed 2 Idic state indication 3 Busy state indication 4 Invalid or unassigned digits check dialed numbers for accuracy and retry This procedure can also be used to access a particular trunk directly with or without a source party present 4 79 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 2 A ESTABLISHING AN ATTENDANT CONTROLLED CONFERENCE source PARTY NOT PRESENT PROCEDURE 2 3 1 UPON ANSW
110. tions 1 LED extinguished Indicates no recall type calls to answer 2 LED flashing 60 IPM Indicates one or more recall type cail s to answer 3 LED steadily lit Indicates the recall type call presently connected next call queued from either the incoming operator or recall call queues according to the Attendant An swering Priority feature The ANS key contains one in ternal LED indicator that provides two illumination states to indicate the following conditions 1 LED extinguished Indicates no incoming operator or recall type calls to answer 2 LED flashing 60 IPM Indicates one or more incoming operator or recall type call s to answer 3 07 Call Processing Keys The Call Processing Keys shown in Figure 3 01 are used to process calls as well as to initiate features These keys are described below according to their classification a SRC Source Key The SRC key contains one inter nai LED indicator that when steadily lit indicates when the connection is established between the attendant and the calling party When the calling party is released from the console the LED indicator is extin guished The SRC key may also be used to perform the follow ing functions 1 Toselect the source party for an attendant initiated call or access code to a feature Depressing the SRC key when the console is in an idle state Technical Manuals Online http www
111. to connecting the next call for processing 2 Dialed station number is displayed first then changes to the hunted to station number 4 15 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 3E1 REQUESTS CONNECTION TO STATION station BUSY NO CAMP ON REQUESTED DIAL STATION BUSY p DEPRESS gt NuMBER P gt HEARD P src DEST INFORM DEPRESS gt SOURCE P Ris Key gt xi x x x x x xi x x xt x x x x xi xx SOURCE DESTINATION E Denotes destination nn nn PR connected party NOTE Busy override can be performed on this condition if not connected to a conference 3E2 REQUESTS CONNECTION TO STATION station BUSY CAMP ON REQUESTED gt gt Sr BEST gt vof INFORM DEPRESS gt SOURCE P arrris Key sec PARTY DESTINATION EM Denotes destination Xxx x xi xix Ix xi x X x X X X xi x X x x x SOURCE BER connected party NOTES 1 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing Up to two incoming trunk calls can be camped on to a single station if attendant attempts to camp on a third incoming trunk call invalid camp on tone is heard Rusy override can b
112. tructions Issue 1 December 1984 REQUESTS OVERRIDE station BUSY 1 2 REDIAL DEPRESS 3 P STATION NUMBER P sac OVERRIDE OVERRIDE TONE v gt IS HEARD 4 6 INFORM STATION INFORM OTHER OR 5 DEPRESS oc priority CALL P PRIMARY PARTY P aros P GO 0101010 x x x Ixixixixixixixix NE NU LEY SOURCE DESTINATION nn nn Denotes destination nnnn connected party NOTES 1t Number displayed when dialed Optional key 3 Override tone applied to connection Both destination parties can hear attendant OVERRIDE key LED extinguishes when either of the destination parties goes on hook and allows attendant to extend call 6 Depressing a flashing INC OPR RCL or ANS key performs the same function in addition to connecting the next call for processing 7 BY OV is displayed after attendant has actually broken in to the connection if PRVCY is displayed instead the Attendant Break In Security or Data Privacy fea ture is active in either of the destination parties and connection cannot be overriden A station involved in a conference cannot be overriden at any time 4 23 Technical Manuals Online http www tech man com SATURN 0808 5051 110 1 919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 REQUESTS OVERRIDE STATION IN A DO NOT DIS
113. umeric Display Unit 94 w EATA 2 NT dx qu xke ud 5 W m rj 24 m XL pd Normally only onc handsct headsot assombly is used with each console due to loss of transmission power however a second handset headset assembly can be used for training or monitoring purposes providing that it does not contain any transmitting circuitry Display Assembly The upper portion of the console contains the display assembly which provides the necessary information on calls as well as the ability to monitor system and console conditions The display assembiy is mounted on a singie printed circuit PC module which is located behind a smoked gray panel This panel conceals the display indicators except when illuminated to permit indications to be more easily recognized This assembly consists of one 40 character alphanumeric display unit and 30 Light Emitting Diode LED indicators Keyboard Assembly The lower portion of the console contains the keyboard assembly which allows process ing of calis and accessing of a number of special func tion features The keyboard assembly is mounted on a single PC module located behind the console s faceplate and positioned in a slanting angle to reduce any glare which might be caused by high ambient light ing conditions The keyboard assembly consists of one digital 12 button keypad and 34 non locking function type keys containing one internal red LED each T
114. ust depress the RLS key and attempt the procedure again If the attendant successfully completes the call forwarding procedure for a sta tion already in call forwarding mode the original call torwarding is cancelled and the new call forwarding takes effect 4 60 Technical Manuals Online http www tech man com SATURN A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instructions Issue 1 December 1984 15B CANCELLING CALL FORWARDING FEATURE FOR A PARTICULAR STATION DEPRESS DIAL CALL FORWARDING DIAL STATION NUMBER CALL SRC KEY gt sro DEACTIVATION ACCESS CODE gt FORWARDING 15 TO BE CANCELLED CONFIRMATION DEPRESS F 11414 VE 15 24 Mb Tone HEARD P P SRC SOURCE DESTINATION NOTES 1 Station number overwrites question mark Deactivation of call forwarding feature depends on the station s call forwarding class mark If attendant makes an error in dialing the access code or selects an unassigned or invalid number reorder tone is heard and attendant must depress RLS key and attempt the procedure again If attendant successfully completes the call forwarding deactivation procedure for a station already in call forwarding mode the original call forwarding is can am 4 celled 4 61 Technical Manuals Online http www tech man com SATURN EPABX A30808 X5051 C110 1 B919 Attendant Console General Description and Operating Instruct

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