Siemens HiPath 5000 RSM User's Manual
Contents
1. 36 V variable call forwarding 29 W WOK TIME scsi ae eee ata ces 45 Overview of Functions and Codes Alphabetical The table below lists all available functions If these functions have been configured contact the service personnel they can be called by entering a code When using pulse telephones the EJ key must be replaced by the code and the H key by E E Note that the J key does not apply to pulse telephones Functions Accept a waiting call camp on Terminate second call 1 Continue the call Prevent call waiting automatic camp on Allow call waiting automatic camp on Call waiting tone on Call waiting tone off Operating Steps ea geo D Baia Wait 2 sec JB 2x Bobo S e Goo Gas Ga Accept call directed Accept call group 7 GG HH in Fag oau Answer call yas Assign station number not for U S Associated dialing onu GG Associated service E EB nan Int Call charge assignment account code Pag Bgg g Code if appl ef oo Ext 57 Functions Call forwarding on Call forwarding off Forward Line On Forward Line Off Call forwarding in carrier network on Call forwarding in carrier network off Operating Steps F wie gis 7 gi EES as pe ELA ou 27 GG FE No HE ox 7 GG FE 1 Nog Bio 27 CGE FE Noy BE ox BBO HE No S ras EEE MSN as SEE MSN rag EEE MSN oong2. Enter the telephone lock PIN gt page 27 IiE While the telephone is locked a special dial tone sounds when you lift the handset You can con tinue to dial internal numbers as usual An authorized party gt page 36 can also lock and unlock your telephone Telephone Settings Step by Step Saving Your PIN To prevent unauthorized persons from using your tele phone gt page 26 and to use another telephone like your own gt page 33 you need to enter a personal iden tification number which you can save yourself laa Lift the handset BHH Enter the code oo Enter the current five digit PIN f you have not yet assigned a PIN use the PIN 00000 the first time you enter it mam Enter the new PIN Bae HH Repeat the new PIN nnn Ti If you forget your PIN contact the service per sonnel who can reset your PIN to 00000 An authorized party gt page 36 can also lock and unlock your telephone 27 Saving Station Numbers and Appointments Step by Step yan ee Pa Agi Saving Station Numbers and Appointments Storing Station Speed Dial Numbers Only DTMF Telephones You can store the ten numbers which you use the most and dial them using your own station speed dial numbers 0 through 9 gt page 22 Lift the handset Enter the code Enter the speed dial number you wish to use 0 to 9 First enter the external code and then the external station number wait approx 5
3. oO Lift the handset HEE Enter the code or H or J Enter the activated call forwarding type 1 immediate 2 on no answer 3 on busy nan 2 Enter your DID number Using Other Functions Step by Step Pag vd Pag uoga os uoaa Using Other Functions Sending a Message You can send short text messages to users who have system telephones Transmitted text messages are signaled in the same way as a callback request on the optiset E entry and optiset E basic models Lift the handset Enter the code Enter the recipient s internal station number Select the preprogrammed message which can be changed by the service personnel Enter the code 0 Please callback 5 Fax waiting 1 Someone is waiting 6 Dictation please 2 Appointment 7 Please come see me 3 Urgent call 8 Please make copies 4 Do not disturb 9 Ready to depart Deleting Sent Messages Lift the handset Enter the code Answering Messages If there are messages waiting for you you will hear a special dial tone or an announcement when you lift the handset Lift the handset Enter the code This connects you to the sender of the message or the mailbox system Using Other Functions Step by Step Using Another Telephone Like Your Own Other people can temporarily use your telephone for outgoing calls as though it were their own Lift the handset Enter the code Enter the other user s station number Ent
4. Reset services Pao Functions Ring transfer on Ring transfer off Operating Steps GIDE FEE Line No d 7 BID FE Line No t Ringing group on Ringing group off 7 Gaia Hii 2 C Gods Room monitor on Room monitor off Monitoring a room Save timed reminder Delete timed reminder Accept timed call oc INS a iii Pag naa Time e g 0905 J oa oor Int Saving a PIN Send message Delete sent message Answering messages Pad AH Old code mam 2 X new code Posie o a BGG S BG Speaker call Start conference The other party does not respond 1 Continue the call Add a party to the conference max five Leave conference Remove party Remove ISDN central office party from the conference only for U S 7 Gio Het OO BEE Stn No aaa Stn No D EA Wait 2 sec H 2x s AH Stn No etc m T Edie 7 Storing a callback Deleting a callback Answering a callback call 7 t Ba Pag Suppress caller ID on Suppress caller ID off ooa Ba Functions Telephone data service Operating Steps VOHRA 0HE o VOHRA H0 Trace call not for U S Ga Transferring a call after announcement to group Xe an oH Stn No announce if appl y s D Aag FFF Group SNe Trunk flash UCD Log on at beginning end of shift Log off at beginning end of shift Log off work Log
5. Seeded teense ne 15 special dial tone s 11 speed dialing dialing NUMDETS eect 22 saving station speed dialing 1 28 SYStOM oa a e E udeteaals 22 station number ASSIGNING sees cas aasataactiectdvhcat Hieccieennevolaee 16 station speed dialing 22 28 suffix dialing eiiesencsesccaherssapeasectiaccecsncennueess 15 SWITCHES ooe eeeeceecececesceeeceeeeeeseeeeseetereeeaeesees 39 system speed dialing c ceeeeeeee 22 system wide cancellation 33 T team with trunk KeYS n se 41 telephone LOCKING seei sensi ceemetoos ve 26 locking another 1 36 locking unlocking 0 1 26 locking unlocking all phones 36 OPEL AtING oo eeeeeeceeeeeeeeeeceeeeetetetetteeeeeteeees 8 SENGS heeii easa meni ii 26 using another like your OWN n 33 telephone data service oo cece 38 temporary phone using a temporary phone s 33 text message ANSWENIING esien aee 32 deleting displaying s s s 32 FECGIVIING ecseri iina n 32 SONANO kpss tesan ni 32 three party conference sess 18 time dependent hotline 0 15 TOO OIG het toss feet ot tee 18 TONG dialing sisii iii 15 tone dialing DTMF dialing 15 trace Call eresian amenna adc 12 transfer call after ANNOUNCEMENT nsaan 20 transter call aisun 20 tink ilas Mieren 17 trunk keys in a team n se 41 trunk reserving essesisisessisiseserernesrserreren 16 U UCD chia ois eka S 45 using functions from the outside
6. call ends However it is essential that you do not replace your handset during this time You are engaged in an external call Enter the code Tl After you have finished tracing the call the data is stored on the carrier s system Now contact the service personnel Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed you can use your telephone to speak to someone at the en trance telephone and to activate a door opener If you are authorized to activate a door opener contact the service personnel visitors can open the door them selves by entering a 5 digit code using a DTMF trans mitter or installed keypad Making and Answering Calls Step by Step a Speaking to visitors via the entrance telephone Precondition Your telephone rings Lift the handset within thirty seconds You are connect ed to the entrance telephone immediately Lift the handset after more than thirty seconds Dial the entrance telephone number Opening the door from your telephone during a call from the entrance telephone Enter the code Dial the entrance telephone number IiE Special features must be taken into consider ation if your telephone operates with HiPath 3000 system networking via PC net work gt page 51 Opening the door with a code at the door After ringing the bell enter the five digit code using the keypad or a DTMF transm
7. engaged in a phone call and hear a tone every six seconds Ending the first call and answering the waiting call Replace the handset Your telephone rings Answer the second call Lift the handset Making and Answering Calls Step by Step Placing the first call on hold and answering the sec ond call D AHH Enter the code You are connected to the call waiting party immediately The first party is placed on hold Ending the second call and resuming the first one 0 Press the key Ea Enter the code or wait two seconds or depending on the configuration Gj Press the key twice Preventing and Allowing Call Waiting Automatic Camp On If this function has been configured ask the service per sonnel you prevent or allow a second call gt page 9 from being signaled by automatic camp on during an ongoing call g Lift the handset BRED oc SBE J Enter the code to prevent or allow call waiting Turning the Call Waiting Tone On and Off You can suppress the call waiting tone approx every six seconds for external calls A one time special dial tone then alerts you to the waiting call g Lift the handset Gd o AHH Enter code for tone off or tone on Making and Answering Calls Step by Step E BS os BiG Accepting a Specific Call for Your Colleague You hear another telephone ring Lift the handset Enter the code Enter the number of the telephone that is ringing i Acc
8. seconds Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment gt page 11 To do this you need to save the time you want the call to be made The appointment can be set for any time within the next 24 hours Lift the handset Enter the code Enter a 4 digit time such as 0905 for 9 05 9 05 a m or 1430 for 14 30 2 30 p m Deleting a saved appointment Lift the handset Enter the code Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones destinations External destinations require special configuration in the system iE Special features must be taken into consider ation if your telephone operates with HiPath 5000 RSM system networking via PC network gt page 47 Lift the handset Enter the code Enter the line type you wish to use 1 all calls 2 external calls only 3 internal calls only Enter the destination number without the external code Deactivating call forwarding Lift the handset Enter the code IiE When call forwarding is active a special dial tone sounds when you lift the handset If DID DTMF is active contact the service per sonnel you can also forward calls to this desti nation Destinations fax 870 DID 871 fax DID 872 Call Forwarding S
9. tone and then enter the code such as 97 for Do not disturb on Make other inputs as necessary refer to the operating instructions for pulse and DTMF telephones Dial the external number ill You can only execute one function at a time or set up only one outgoing connection The connection is immediately released after successful activation of a function In the case of an external external call the connection is released as soon as either of the parties ends the call 37 Using Other Functions Step by Step i anA Controlling Connected Computers or Other Programs and Telephone Data Service For HiPath 3500 3550 3700 3750 only If this function has been configured contact the service personnel you can control connected computers or programs running on them such as hotel services or information systems from your telephone Precondition You have set up a connection Enter the code The connected computer now prompts you to enter the data which you can do in one of two ways Contact the service personnel to find out which option is programmed in your system e Input in en bloc mode Enter data Press this key at the end of the entry e Input in online mode The connected computer processes your entries directly Enter the code Enter data Using Other Functions Step by Step Ua Bini o igi g as Controlling Relays If this feature is configured contact the service perso
10. 700 3750 Only Paging Lift the handset Enter the code Enter the number of the party you want to page Answering the page from the nearest telephone Lift the handset Enter the code Enter your own station number Team and Executive Secretary Functions With Assigned Trunk Lines Step by Step ag FETT E o B o g Team and Executive Secretary Functions With Assigned Trunk Lines If this function has been configured contact the service personnel you belong to a team of users for whom special trunk lines exist You can then conduct your calls as usual via the trunk assigned to you In addition you can also activate call forwarding or a ring transfer for the lines of your group Forwarding Calls on Lines You can immediately forward internal or external calls on lines of your group to different internal or external telephones destinations even external destinations are possible in certain system configurations Activating call forwarding for one line activates the function for all members in your group Lift the handset Enter the code Enter the desired line number Enter the line type you wish to use 1 all calls 2 external calls only 3 internal calls only Enter the destination number without the external code Deactivating call forwarding Lift the handset Enter the code Enter the desired line number 41 Team and Executive Secretary Functions With Assigned Trunk
11. ISA call number of your telephone Enter Activating this function Enter the code Enter the line type you wish to use 1 all calls 2 external calls only 3 internal calls only Enter the destination number without external code Deactivating this function Enter the code 41 Special Functions in the LAN PC Network Step by Step EJEKI e Aig Using Night Answer If authorized contact the service personnel you can also define telephones in other HiPath 3000 communi cations platforms as the night answer gt page 30 Lift the handset Enter the code Enter the DISA call number of the HiPath 3000 to which the night answer telephone is connected Enter Enter the DISA call number of the telephone from which you wish to activate deactivate the night answer service Enter Activating this function Enter the code Enter the destination number temporary night an swer service within 5 seconds Deactivating this function Enter the code Special Functions in the LAN PC Network Step by Step Abid J Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms gt page 44 Saving the telephones for the ringing group Lift the handset Enter the code Enter the call number Enter Removing all telephones in call ringing gr
12. If this function has been configured contact the service personnel you can turn the following functions on and off for other telephones This feature is also known as associated service e Do not disturb code 97 97 gt page 12 e Call forwarding code 11 12 13 1 gt page 29 e Lock and unlock phone code 66 66 gt page 26 e Group ringing code 81 81 gt page 44 e Group call code 85 85 gt page 43 e Reset services and functions code 0 gt page 33 e Control relay code 90 90 gt page 39 e Night service code 44 44 gt page 30 e Timed reminders code 65 gt page 28 Lift the handset Enter the code E ES Enter the internal number of the telephone for which you want to activate the function ne Enter the code e g 97 for DND on and procedure if relevant 35 Using Other Functions Step by Step Fa FITTS or Locking Another Telephone to Prevent Unauthorized Use If this function has been configured contact the service personnel you can lock other telephones to prevent unauthorized use and later unlock them again You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs Lift the handset Enter the code Enter the internal number of the telephone that you want to lock or unlock Enter the code for Changeover on Enter the code for Changeover off Using System Functions fro
13. Lines Step by Step IiE If you have activated call forwarding for a trunk a special dial tone sounds when the line is seized Transferring Calls Directly to the Executive Only in an Executive Secretary Group Normally audible signaling of all calls for the executive is heard only in the secretary s office You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it Activating this function g Lift the handset BBH Enter the code uun Enter the desired line number Deactivating this function g Lift the handset HBHBEBJA Enter the code nan 2 Enter the desired line number Using Other Team Functions Step by Step Pa Bb o Baie J e EHH or BAH a ES Using Other Team Functions Turning Group Call On and Off If this function has been configured contact the service personnel you belong to one or more groups of users who can each be reached under a hunt group or group call number Incoming calls are signaled on all group member telephones in the order in which they are received hunt group or simultaneously group call until one member of the group accepts the call You can also belong to a team including executive secretary ones to which multiple lines have been assigned gt page 41 Each member of the group remains available under his or her own station number You can activate and deactivate
14. SIEMENS Global network of innovation www westlake co uk HiPath 3000 HiPath 5000 RSM HiPath AllServe Hicom 150 E H DTMF Telephones Pulse Telephones Operating Instructions Before You Begin These Operating Instructions describe which functions can be used with the HiPath 3000 5000 RSM with commercially available dial pulsing or touch tone tele phones You may find that some functions you wish to use are not available on your telephone This may be due to one of the following reasons e The function has not been configured for your telephone please contact your service personnel e Your communications platform does not support this function please contact your ser vice personnel For the basic operating functions of your telephone please refer to the relevant operating instructions When performing the various operations you should note carefully which telephone you have which mode it is set to or both see manufacturer s specifications and instructions The information provided in this document contains merely general descriptions or charac teristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Contents Basic operating instructions 7 How to Use thes
15. all Waiting Camp On It is important that you reach the called party but the number is busy Lift the handset Enter the internal station number Wait approx 5 seconds until the busy tone is followed by the ring tone The called party can then respond gt page 9 ill The called party can prevent automatic call wait ing gt page 10 If this feature is configured contact the service personnel you will hear the ring tone immediately Busy Override Joining a Call in Progress This function is only available if it has been configured by the service technician contact the service person nel Precondition You have dialed an internal number and hear a busy signal It is important that you reach the called party Enter the code The called party and person to whom this party is talking hear an alerting tone every two seconds If the called party has a system telephone with display the following appears on the screen Override station no or name You can now start talking Telephone Settings Step by Step Fas igi o aA Ene Telephone Settings Locking the Telephone to Prevent Un authorized Use You can prevent unauthorized persons from using your telephone during your absence Precondition You must have configured a personal identification number PIN for your telephone gt page 27 To lock and unlock the telephone Lift the handset Enter the code for lock or unlock
16. ana 24 Answering a Callback 2 0 0 tee 24 Deleting All Stored Callbacks 0 0 0 02000 c eee 24 Call Waiting Camp On 2 2 anana 25 Busy Override Joining a Call in Progress 0 0000000 25 Telephone Settings c0ce eee eeee 26 Locking the Telephone to Prevent Unauthorized Use 26 Saving YOURPING seas head dha dA hehe bbb be boa wdond 2 27 Saving Station Numbers and Appointments 28 Storing Station Speed Dial Numbers Only DTMF Telephones 28 Saving Appointments 0 0 0 0 0 28 Contents Call Forwarding 00 cc cccee eens 29 Using Variable Call Forwarding 0 0 0 0 00 cece eee ee 29 Using NIGHCAMSWEF 24625 Aca ox van eS bee haa eae OA aes ee 30 Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers MSN Not for U S 31 Using Other Functions 0 005 32 Sending a Message 1 6 tees 32 Deleting Sent Messages 1 0 0 0 cee 32 Answeting MeSSageS g 0 43 642 tanri a dates ole Pbk Peed 32 Using Another Telephone Like Your Own 0 000 0000s 33 Resetting Services and Functions System Wide Cancellation for a Telephone 0 33 Silent MONTON cites co eas yk act abi Oe ded doe he aa Pg 34 Monitoring a ROOM 6 tetas 34 Activating Functions for Another Telephone 04 35 Locking Another Telephone to Prevent Unauthorized Use 36 Using Syste
17. dialing 000 to 999 system speed dialing contact the ser vice personnel Checking and Assigning Call Charges Step by Step If necessa lt 2 Checking and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects Precondition The service personnel has set up account codes for you Lift the handset Enter the code Enter the account code Press this key may be needed depending on the configuration contact the service personnel Enter the number of the external station iia You can also enter the account code during an external call If You Cannot Reach a Destination Step by Step If You Cannot Reach a Destination Using Callback If a user is busy or is not answering you can store an automatic callback This feature saves you from having to make repeated attempts to reach the user You receive a callback e When the other party is no longer busy e When the user who did not answer has conducted another call Storing a Callback Precondition You have reached a busy line or no one answers BBE Enter the code Answering a Callback Precondition A callback was saved Your telephone rings Pe Lift the handset You hear a ring tone Deleting All Stored Callbacks o Lift the handset BHH ft Enter the code 24 If You Cannot Reach a Destination Step by Step N D aoa C
18. e Operating Instructions 000005 74 ACCESSING FUNCTIONS eriek hae RES e Sad eyed ed eed a i 8 su With Codes 2 0 iau na hu d ttt ene 8 4 Basic and Enhanced Functions Making and Answering Calls 9 Answeringa Call 0i 2245 i sn08edenteencesGatsaped ved obese an 9 Using Gall Waiting ssai srra ewwen choles kee ence peni wae als 9 Accepting a Waiting Call Camp On 2 005 9 Preventing and Allowing Call Waiting Automatic Camp On 10 Turning the Call Waiting Tone On and Off 10 Accepting a Specific Call for Your Colleague 04 11 Using Mailboxes a cnc ea ee eee eee Sele ye dare de 11 Using Timed Reminders 0 0000 c eects 11 Turning Do Not Disturb On and Off 00 00 0200 ce ee eee 12 Trace Call Identifying Anonymous Callers Not for U S 12 Answering Calls from the Entrance Telephone and Opening the Door 12 Making Calls 0c cece a 14 Dialing NUMDETS 3 tana eyo ee tiga bbe ete ae een a 14 Caller ID Suppression 0 00 0 0000 nia onna aE e EE a 14 Talking to Your Colleague With a Speaker Call 15 Activating Tone Dialing DTMF Suffix Dialing Only For Pulse Telephones 0 0 0 00 cece eee eee 15 Automatic Connection Setup Hotline 0 0 20 0 0 00 eee 15 RESERVE TUNK coi sr metsi oeiia Seater re alkene E eA A a EE aa a Ke il 16 Assigning a Station Numbe
19. epting calls in a team gt page 44 Using Mailboxes If there are messages waiting for you you will hear a special dial tone continuous buzzing when you lift the handset Lift the handset Enter the code This connects you to the sender of the message or the mailbox system Using Timed Reminders Precondition You must have saved a timed reminder gt page 28 The current time is the time stored Your telephone rings Lift the handset and replace it again gt If you fail to answer the timed reminder it repeats five times and is then erased Making and Answering Calls Step by Step 12 yan Hb gt Bb J Ns D Beg Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls When do not disturb is activated internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose contact the service personnel Lift the handset Enter the code for on or off Tl When you lift the handset a special dial tone continuous buzzing reminds you that do not disturb is active Authorized internal callers can automatically override the do not disturb function after five sec onds Trace Call Identifying Anonymous Callers Not for U S You can have the carrier identify malicious external callers You can save the caller s station number during the call or for 30 seconds after the
20. er the other user s telephone lock PIN Dial the external number This state is canceled at the end of the call Resetting Services and Functions System Wide Cancellation for a Telephone There is a general reset procedure for activated func tions The following functions are canceled if they were activated Forwarding on Advisory msg on Ringing group on Hunting group off Suppress call ID Waiting tone off DND on Ringer cutoff on Messages received View callbacks g Lift the handset Ei f Enter the code Using Other Functions Step by Step Silent Monitor If this function has been configured contact the service personnel you can join a call already in progress at an internal station and listen in unnoticed g Lift the handset BHL Enter the code oH Enter the internal station number Monitoring a Room A telephone can be used to monitor a room The func tion must be activated on the telephone that you want to monitor Calling this telephone lets you hear what is going on in the room Activating the telephone to be monitored Ea Lift the handset and direct it towards the noise source BAH J Enter the code Deactivating the telephone to be monitored e7 Replace the handset Monitoring the room Lift the handset Enter the internal number if the telephone in the room you wish to monitor Using Other Functions Step by Step Activating Functions for Another Telephone
21. eteetetseseteeeteteeees 29 multiple subscriber number MSN 31 forwarding MSN in CO ues 31 forwarding multiple subscriber number MSN ooccccceccseceececeteeeceesescessestetetenseseeeseeees 31 functions activating deactivating for another tele phone associated service ou 35 resetting renien i 33 G group call s sssssesisisessisiriinsisirrrsrenisirnnrenenn 43 Index H HiPath 500 RSM ACtUALONS ace vain ies 50 group Call ge cecachncstetscennssenatacantsenamnereses 46 hunt roU D aatres 46 night aANSWET oo eect eeeee ee eeeeeeeeeteeees 48 opening the door ccccceceeeeeeeeeee 51 Fe ks ieii aiaese i E e iin 50 PINGING grOUP sasassssisisensisiirisririsiensrrereen 49 transferring call forwarding 47 NONE siia ea nea 15 HIML OA scerosririsiineersa 52 NUNE OOD omre iernnie acan 43 l IP telephony c2 c ecteserepeesiesecereezec ie 46 K keys ASSIGMUING serne e ES 28 L LAN telephony nsss 46 locking All PRONES ororena 36 locking all PHONES o e eee 36 locking unlocking the telephone 26 M MAIIDOX oe eeeeeeececeeeeeseseseeeeeteneeseseeeeteteeees 11 making calls to stored destinations eee 22 with the dialing aid cece 17 making external calls 0 00 0 14 making trunk calls 02 0 14 message ANSWEHING eenia a air 32 deleting displaying s s s 32 FOCEIVING A 32 SENANG srren aE 32 monitoring E i acetic E ETE ET 34 N night aANSWET nassssasisi
22. ge assignment n 23 Call forwarding ccceeceeceseseeeeseeeeeetteesees 29 MSN in CO ves asteeceee igi aveencnaeeniin 31 Call signal c ceceeeeeceeeeeeeeseeeteeteeeeeeeteeeteees 9 call transfer call waiting accepting AN OWING sser preventing siira eiia call waiting camp on nsss 25 TONG OM iaeiei a Ceca 10 call waiting On Off oo eee eeeeeeeeeeeeeeee 10 call waiting tone on off c cee 10 caller ID restoring display of suppressing display of caller ID 14 caller ID suppression oo cece eee 14 calling a second party s s s 18 calls CISTCIDUTIIG seier Sonesseweesics eet 45 calls IN QUEUE oe ceccccccccecsecsecsetettecseeseeaeees 45 CONFEFENCE oo eeeeeceeeeeeeeteeeee ete eeesteeeeeeeeaes 18 connection setup automatic s 15 consultation hold 18 D dialing internal external calls sussen 14 dialing Internal Calls cece 14 dialing numbers using Speed dialing 00 0 0 22 direct inward system access DISA 36 Key eee ane ene arnt eee pee E nN 36 distributing calls cc eee eee 45 do not disturb oo eee ect eeteteeees 12 COOP OPENED oo eeeccecceececceeseesecsetetsecsecseeaeees 13 E enhanced paging equipment 40 entrance telephone nsss 13 executive secretary functions 0 41 explanation Of symbols oo cece 7 external code 0 ecececcecccceeseteeeeteteeeteeeeees 14 F forwarding 00 eeeeecececeeeeeeee
23. iiss GEO S Hvsn J GEG S Hvsn J Call waiting camp on OO TEE Int J Stn busy wait 5 seconds Changeover on lock unlock Changeover off lock unlock Lock all phones Unlock all phones Consult Quit consultation 1 Continue the call Toggle Start three party conference Connect parties o Hee 27 GIG fH Code a SEE int ras HHE g ED HEE Stn No s Bg Wait 2 sec iEn 2x 7 7 Co Conversation entrance telephone Open door Door release on Door release off Pag after 30 seconds Pag nan Int w gee Int C Bo nan Int Code J E or A 7 GEG Hint Functions DND on DND off Operating Steps Go Bb DTMF dialing Tone dialing only pulse telephone Xs HH Ending a call Group call leave Group call join d 7 GOB So 7 GGG or 7 GEG i cou 7 og J as Lor 7 GG Hise J Hotline oS Making calls am nan Stn No Monitoring yan eS aya oH Int Night answer on Night answer off as Bag int Sor f BGS oog Override OF nt J Stn busy BE F Paging another person not for U S Answer page simple enhanced paging equipment aoe if yan BHH g Int or 7 DOB iiim Park a call Retrieve parked call Yo OB I Hao oo Picking up retrieving a held call Reserve trunk When the reserved trunk is free Pag eles nan Line No OEE Busy external Wait 5 seconds of
24. itter Depending on how the door opener has been programmed a doorbell call signal may or may not be forwarded Activating the door opener Lift the handset Enter the code Dial the entrance telephone number Enter the five digit code Default code 00000 contact the service personnel Enter the type of door opener 1 enable with ring 2 enable w o ring You can also open the door with out a doorbell ring Deactivating the door opener Lift the handset Enter the code Dial the entrance telephone number 13 Making Calls Step by Step Making Calls Dialing Numbers Lift the handset Internal calls Enter the station number External calls Enter the external code and the station number X The called party does not answer or is busy e7 Replace the handset Caller ID Suppression You can prevent your station number or name from ap pearing on the displays of external parties you call The feature remains active until you deactivate it g Lift the handset Bg BBG J Enter code for suppress or restore IiE The service personnel can turn caller ID suppres sion on and off for all telephones 14 Making Calls Step by Step UHH EEE nnn Talking to Your Colleague With a Speaker Call You can make a loudspeaker announcement through a loudspeaker if connected ask the service personnel or to an internal user with an optiset E system telephone without any actio
25. laced by the code jg E and the pound key by E E For example DND do not disturb on DND do not disturb off The codes may contain up to three digits An alphabetically ordered overview of all functions and their corresponding codes can be found in the Appen dix Quick Reference Operating Instructions Making and Answering Calls Step by Step rya as Making and Answering Calls Special default ring signaling is set for your telephone e When you receive an internal call your telephone rings once every four seconds single tone se quence e When you receive an external call your telephone rings twice in rapid succession every four seconds dual tone sequence e When you receive a call from the entrance tele phone your telephone rings three times in rapid succession every four seconds triple tone se quence e If acallis waiting you hear a short tone beep every six seconds Answering a Call The telephone rings Lift the handset Ending the call Replace the handset Using Call Waiting Callers can still reach you while you are engaged in an other call A signal alerts you to the waiting call You can either ignore or accept the waiting call When you accept the waiting call you can either end the first call or place it on hold and resume the call later on You can also bar call waiting or the call waiting tone gt page 10 Accepting a Waiting Call Camp On Precondition You are
26. ls of the article number from Siemens Sales Or ganisation of via the following Internet address http www click4business supplies de CD ROM article number P31003 H3540 C140 6219 Article number of these operating instructions A31003 H1012 C102 5 7619 In order to look at and print the operating instructions in PDF format you need a computer on which the free Acrobat Reader software package is installed by Adobe To look at the operating instructions in HTML format you need a computer with a www browser e g Microsoft Internet Explorer Index Index A ACCOUNT CODE vioista 23 ASIDES erences ces o R Aat 45 ANNOUNCEMENT ici c teachin 15 answering a timed reminder 11 APPOINTMENT oo eeccccc cece ctececeeteeteeteeaees 28 assigning a DID number nsss 16 assigning available keys 0 cccceee 28 assigning programmable keys 28 associated dialing dialing aid 17 automatic connection Setup 15 C call ACCEPTING QFOUP s ssssssssisisessisirisieirrenee 44 ANSWETING oo eeeeccececeseeeeeeseeeeseeeeeeeeteeeteeteeees 9 entrance telephone uu ccc 13 forwarding oe ee ceseceeeeeeeeeceeeeeeeseteeeteeteeseaes 29 forwarding in a team 41 forwarding MSN in CO nsis 31 patkiN gi eesnime a vs 21 pickup directed sisses 11 retrieving from park nsss 21 retrieving held ceeeeeeeeeeeeeeeeeee 21 transfer after announcement 20 call char
27. m Functions from the Outside DISA Direct Inward System Access 0000 00000 cee eee 36 Controlling Connected Computers or Other Programs and Telephone Data Service For HiPath 3500 3550 3700 3750 only 38 Controlling Relays 2 0 00 0c tees 39 Radio Paging NOt for U S esse dase degen eaten Roan Peep PE a 39 Simple Paging Equipment 0 00 00 0 cee eee eee 39 Enhanced Paging Equipment Hipath 3700 3750 Only 40 4 Team and Executive Secretary Functions Team and Executive Secretary Functions With Assigned Trunk Lines nannaa 41 Forwarding Calls on LineS n sanaaa aaaea 41 Transferring Calls Directly to the Executive Only in an Executive Secretary Group osason aasaran 42 Using Other Team Functions 43 Turning Group Call On and Off o an aaua aaaea 43 Accepting a Call for Another Member of Your Team 44 Activating and Deactivating a Ringing Group 04 44 Uniform Call Distribution UCD 0 00 0 0 00000 0000 45 Contents 4 System networking via LAN PC network Special Functions in the LAN PC Network 46 Leaving a Hunt Group Group Call naana naana aa 46 Transferring Call Forwarding ssas a saasa eaea 47 Using Night Answer 0 00 00 eee eee 48 Activating and Deactivating a Ringing Group 005 49 Controlling Relays 00 00 c cette eee 50 Opening the DOOR eases sorps au
28. m the Outside DISA Direct Inward System Access If this function has been configured contact the service personnel you can set up external outgoing calls from outside the system just like an internal user You can also activate and deactivate the following functions in your system e Reset services and functions code 0 gt page 33 Call forwarding code 1 1 gt page 29 Lock and unlock phone code 66 66 gt page 26 e Save PIN code 93 gt page 27 e Send a message code 68 68 gt page 32 Group ringing code 81 81 gt page 44 Group call code 85 85 gt page 43 Suppress caller ID code 86 86 gt page 14 Open door code 61 gt page 12 Door opener on off code 89 89 gt page 13 Control relay code 90 90 gt page 39 Using Other Functions Step by Step or e Do not disturb code 97 97 gt page 12 e Speed dialing code 7 gt page 22 e Associated service code 83 gt page 35 Precondition You have a telephone that uses tone dialing DTMF dialing or you can switch your telephone to tone dialing The telephone is not connected to the system Set up a call to the system Enter the station number contact the service personnel Wait for a continuous tone if necessary switch the tele phone to tone dialing then enter the internal number that has been assigned to you and the associated PIN Enter the code necessary only if programmed in the system Wait for a dial
29. n nel you can turn up to four relays on and off to control different facilities such as a door opener Depending on how they are programmed you can switch the relays on and off or switch them on and have them switched off automatically after a timeout Ti Special features must be taken into consider ation if your telephone operates with HiPath 5000 RSM system networking via PC network gt page 50 Lift the handset Enter the code for on or off Enter the relay Radio Paging Not for U S If paging equipment is connected to your system con tact the service personnel you can contact people via their pocket receivers The pocket receiver indicates to the person you are looking for that someone is trying to get in touch The person you page can then go to the nearest telephone and call you The operating procedures differ according to the type of radio paging equipment connected simple or enhanced paging equipment Simple Paging Equipment Paging To be paged you must have activated a call ringing group gt page 44 call forwarding gt page 29 or call re direction contact the service personnel to the internal station number of your paging equipment A call request is then signaled automatically Using Other Functions Step by Step Answering the page from the nearest telephone Lift the handset Enter the code Enter your own station number Enhanced Paging Equipment Hipath 3
30. n on their part Lift the handset Enter the code Enter the station number Activating Tone Dialing DTMF Suffix Dialing Only For Pulse Telephones You can transmit dual tone multifrequency DTMF signals to control devices such as an answering machine or automatic information system You have set up a connection Enter the code You can use the keys 0 through 9 and to trans mit DTMF signals i Ending the call also deactivates DTMF suffixdial ing Your system may be configured so that you can start DTMF suffixdialing immediately after set ting up a connection Automatic Connection Setup Hotline If this function is configured contact the service per sonnel the system automatically sets up a connection to a preset internal or external destination Lift the handset Depending on the setting the connection is either set up immediately or only after a preset period of time hotline after a timeout Making Calls Step by Step Reserve Trunk If this feature is configured contact the service person nel you can reserve a busy trunk for your own use When the trunk is free you receive a call Lift the handset Enter the external code The external trunk is busy you hear a busy signal tone Wait about 5 seconds until the busy tone ends The trunk is reserved ye Replace the handset N When the reserved trunk becomes free Your telephone rings Lift the handset Y
31. neously Calling a Second Party Consultation Hold You can call a second party while engaged in a call The first party is placed on hold Press the key Call the second station Return to the first party Press the key Enter the code or wait two seconds depending on the configuration Press the key twice Switching to the Party on Hold Toggle Enter the code Combine the calling parties into a three party conference Enter the code Connecting the other parties to each other Replace the handset Calling Multiple Parties Simultaneously Step by Step _ lt ren Edi or ren ren a EJE a EE Conducting a Conference In a conference call you can talk to as many as four two in the case of HiPath 3300 3350 other parties at the same time These may be internal or external users Lift the handset Call the first party Press the key Call the second station Announce the conference Enter the code A tone sounds every 30 seconds to indicate that a conference is in progress Contact the service personnel for instructions on how to turn it off If the second party does not answer Press the key Enter the code or wait two seconds depending on the configuration Press the key twice Adding Up to Five Parties to the Conference Initiator Task Not for HiPath 3300 3350 Press the key Call the new party Announce the conference Enter the code etc Leavi
32. ng a Conference Replace the handset Ending a Conference Initiator Only Enter the code Calling Multiple Parties Simultaneously Step by Step iQ Gail Ve Gao aoe w oe Removing the ISDN Central Office Party From the Conference Only for U S Enter the code Transferring a Call If the person you are speaking to wants to talk to anoth er colleague of yours you can transfer the call that col league Press the key Enter the number of the party to which you want to transfer the call Announce the call if necessary Replace the handset After a Speaker Call Announcement in a Group If this function has been configured contact the service personnel you can use a speaker call announcement gt page 15 to announce a call in progress to a group of users gt page 43 After a member of the group has accepted the call request you can transfer the waiting party Precondition You are conducting a call Enter the code Enter the group s station number Announce the call When a member of the group accepts the call you are connected to this party Replace the handset Tl If the connection between the two other parties is not established within 45 seconds the call from the first part returns to you recall Calling Multiple Parties Simultaneously Step by Step D ABE ET uua ia Parking a Call You can park up to ten calls either internal e
33. ni A aae Gees Py Parada dak niente Monica dee 51 J All About Your Telephone Documentation cccceueeecucucuuuas 52 k Quick Reference Operating Instructions Appendix Basic operating instructions Step by Step E E Basic operating instructions How to Use these Operating Instructions You will find a graphic representation of the steps in log ical sequence in the left column Below is an explana tion of the symbols Lift the handset off hook Replace the handset on hook Conduct a call Enter a telephone number or code Enter the code Press the consultation hold key signal key flash key not applicable to pulse telephones You hear a tone A long tone positive confirmation tone confirms that you have successfully activated a function or procedure A short tone negative confirmation tone indicates that the function or procedure was rejected Dial pulsing telephones Code H H Code H A Basic operating instructions Step by Step iid EST TETT TETT Accessing Functions With Codes You can activate the functions of your system by entering codes such as DND do not disturb on DND do not disturb off All codes to activate or enable functions are always in troduced by pressing the star key and all codes to de activate disable or delete functions are always entered starting with the pound key When using pulse telephones the star key must be re p
34. on work Work time on Work time off Night answer on Night answer off s GER H 7 EIEIO FE Code J Pad o Bi Fag 121012 By Goon F oN GG J F oN BG J Good vag 0 By Use speed dialing Speed dialing store station O EAM 1 0 9 or 000 999 e GG ait 0 9 mm Ext f Using another phone temporarily Using mailboxes 7 GIDE FH nt ffoes BG www hipath com Siemens HiPath Telephone Systems and associated products and services are available in the UK from www westlake co uk Siemens AG 2003 Information and Communication Networks Hofmannstr 51 D 81359 Munich Ref No A31003 H1012 C102 5 7619 The information provided in this document contains merely general de scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Subject to availability Right of modification reserved Printed in the Federal Republic of Germany 27 02 2003
35. ou hear the CO dial tone N Enter the number of the external station Assigning a Station Number Not for U S If this function has been configured contact the service personnel you can selectively assign a specific num ber DID number to your telephone before making an external call The assigned number then appears on the called party s display Lift the handset Enter the code E E a E N Enter the DID number you wish to use Dial the external number Making Calls Step by Step EFST i CHY Trunk Flash To activate ISDN type services and features through the network carrier s analog trunks or those of other com munications platforms such as consultation hold you must send a signal to the trunks before dialing the ser vice code or telephone number Precondition You have set up an external connection via an analog line Enter the code Enter the service code and or telephone number Associated Dialing Dialing Aid f this function has been configured contact the service personnel you can use your telephone as a dialing aid for other telephones Lift the handset Enter the code Enter the internal station number of the party for whom you want to dial Enter the number you wish to dial external number with external code 17 Calling Multiple Parties Simultaneously Step by Step reri D ail O E re Calling Multiple Parties Simulta
36. oup Lift the handset Enter the code Special Functions in the LAN PC Network Step by Step separ zoo GAE B B Controlling Relays If this feature is configured contact the service person nel you can also control relays gt page 39 in other HiPath 3000 communications platforms Lift the handset Enter the code Enter the DISA call number of the HiPath 3000 in which the relay is to be controlled Enter Enter the DISA call number of the telephone from which you wish to control the relay Enter Enter the code for on or off Enter the relay Special Functions in the LAN PC Network Step by Step Opening the Door f this feature is configured contact the service person nel you can also activate the door opener gt page 13 in other HiPath 3000 communications platforms Lift the handset Enter the code Enter the DISA call number of the HiPath 3000 in which the door is to be opened Enter Enter the DISA call number of the telephone from which you wish to activate the door opener Enter Enter the code Enter the call number of the entrance telephone 51 Documentation Documentation You can find these operating instructions in the Internet in PDF format under http www hipath com and on CD ROM ask the service personnel in HTML and PDF format The CD Rom 7 languages or a printout of these operating instructions can be ordered from the detai
37. r Not for U S oai ie eee eee 16 MUNK FAS H s aradi oitis Ghee dackid eet elton E AN a Banos 17 Associated Dialing Dialing Aid oonan uaaa 17 Contents Calling Multiple Parties Simultaneously 18 Calling a Second Party Consultation Hold 0 18 Switching to the Party on Hold Toggle 0000 18 Conducting a Conference 00 0 0 c cette 19 Adding Up to Five Parties to the Conference Initiator Task Not for HiPath 3300 3350 ces eie aug Yaw ag e tnd ce akan 19 Leaving a Conference ausan aaura 19 Ending a Conference Initiator Only 000 19 Removing the ISDN Central Office Party From the Conference Only for U S 0 0 002000 20 Transterring a Call sae scao vette dee conta iiet ed kee as and 20 After a Speaker Call Announcement ina Group 20 Parking a Call prsa 246 5 Sd daeindade ane aka oR glee Ba ade a fae 21 Retrieving a Parked Call 2 0 0 0 00 c ccc 21 Picking up Retrieving a Held Call 2 00 00 00 000 21 Making Calls to Stored Destinations 22 Using Station Only DTMF Telephones and System Speed Dial Numbers 0000 000 2c eee 22 Checking and Assigning Call Charges 23 Dialing with Call Charge Assignment 0 00000 c eee eee 23 lf You Cannot Reach a Destination 24 Using Callback tics usec eel e i a ecw Maw i eae 24 Storing a Callback nonan ana
38. rst receives the call IiE Special features must be taken into consider ation if your telephone operates with HiPath 5000 RSM system networking via PC network gt page 49 Saving telephones for the ringing group Lift the handset Enter the code Enter the internal station number Removing all telephones in call ringing group Lift the handset Enter the code Using Other Team Functions Step by Step yas Ea o ES P goa Bd digi Ry or of BO gt EUU Paa EUG o ELOLE Uniform Call Distribution UCD If this function has been configured contact the service personnel you belong to a group of users agents to whom calls are distributed An incoming call is always assigned to the agent who has had the longest break without a call Logging on and off at the beginning and end of your shift Lift the handset Enter the code for Log on or Log off To log on enter your identification number Agent Contact the service personnel to find out what it is Logging on and off during your shift Lift the handset Enter the code for Not available or Available Requesting and activating a work time f you want to follow up on the last call you answered without being disturbed you can request and activate a work time This removes your telephone from the call distribution cycle for a programmable period of time until you log back on You have or had an UCD connection Enter
39. sissisisisinsisirirerrrersirerreen 30 0 open door with a CODE ooo ceeceeceeeeceeeeceeteetteeseteeseseees 13 operating instructions HTML FOMA js x scsits easneacantant eeascamenaccneaes 52 ONCOMING ssena a ee 52 PDF format penccmecranniennenais 52 operating principle 8 Operating STEPS oo eee eceeeeeeeeeeeteeteteeees 7 override n 25 34 P parking acalli isrener ee 21 PDF format saremonienaii n 52 personal identification number 27 PICKUP Call tives cla as tea heres 11 44 PUN cert acer etiee ances Acne hinaon a cecaeatae 27 for a telephone n se 26 preventing and allowing automatic EEIN SC Aa EE E AEE E 10 programming available keys 0 05 28 programming KeYS eeeeeeeeeeeeeeeeeeee 28 programming your telephone 26 project calls ooo cece ec esecseeseeeeseteeteeee 23 R radio paging equipment PSE 39 recall Renee eee een 20 OLAV Se inaen i E gic TE 39 reserving a trunk ssssssisisissisisirisieirrn 16 resetting FUNCTIONS sssisisiseisisieereerireen 33 resetting SELVICES oo eee ceeeeeteeeeeeeeeeteeee 33 ring transfer in an executive secretary team 42 PINGING QrOUP ee ae 44 FOON ONI TOT permene ei 34 S saving a PIN sssssssisissssssisisissssisrrisersrenenen 27 secretary FUNCTIONS n 41 setting your telephone n 26 silent MONItOT iy sncscks deasenc tas eontaatevcimerneee dase 34 simple paging equipment s 39 Speaker Call snis
40. tep by Step Using Night Answer When night answer mode is active for example during a lunch break or after office hours all external calls are immediately forwarded to a specific internal telephone night station The night station can be defined by the service personnel standard night answer service or by you temporary night answer service I gt Special features must be taken into consider ation if your telephone operates with HiPath 5000 RSM system networking via PC network gt page 48 Activating this function Lift the handset Enter the code Enter the destination number temporary night answer service within 5 seconds Enter the code or use the default standard night answer service Deactivating this function Enter the code Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers MSN Not for U S If this function has been configured contact the service personnel you can forward calls to your assigned multiple subscriber number MSN DID number directly within the carrier network For example you can forward your phone line to your home phone after business hours GO Lift the handset Bbw Enter the code or Rj or Enter the line type you wish to use 1 immediate 2 on no answer 3 on busy Enter your DID number Enter the destination number without the external code Deactivating call forwarding
41. the audible signal for a hunt group group call or individual trunks in a group in cluding an executive secretary team iia Special features must be taken into consider ation if your telephone operates with HiPath 5000 RSM system networking via PC network gt page 46 You belong to a hunt group or a group call Lift the handset Enter the code for leave or join You belong to multiple groups or to one group with lines including executive secretary teams Lift the handset Enter the code for leave or join Enter the code for Leave all groups Enter the code for Join all groups Using Other Team Functions Step by Step or FET Pag FET LLL yan Bali Enter a group trunk number to directly leave or join Tl If you deactivate the audible tone for another group trunk or deactivate it for all groups and trunks to which you belong a special dial tone sounds when you lift the handset Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another call To do this contact the service personnel to find out if a pickup group has been configured Precondition You telephone rings briefly Lift the handset Enter the code Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at up to five other phones The person who answers fi
42. the code for on or off Turning the night service on and off for UCD Lift the handset Enter the code for on or off Special Functions in the LAN PC Network Step by Step Special Functions in the LAN PC Network If your telephone is operating in a HiPath 5000 RSM en vironment multiple HiPath 3000 systems are intercon nected via a LAN Local Area Network e g proprietary PC network Your telephone calls are conducted via the LAN PC network If this is the case you must take certain special features into consideration when performing various functions These are described below Leaving a Hunt Group Group Call Precondition you belong to the hunt group group call gt page 43 of another HiPath 3000 g Lift the handset BHK Enter the code Enter the DISA call number of the other HiPath 3000 F Enter oH Enter the DISA call number of your telephone H Enter BAE o GEG Enter the code for leave or join You belong to multiple groups of another HiPath 3000 Enter the group number for Join Leave directed Special Functions in the LAN PC Network Step by Step ep alr Transferring Call Forwarding You can activate deactivate call forwarding gt page 29 for your telephone from other HiPath 5000 RSM tele phones Lift the handset Enter the code Enter the DISA call number of the HiPath 3000 to which your telephone is connected Enter Enter the D
43. xternal or both Parked calls can be displayed on and picked up from another telephone This feature is useful if you want to continue a call at another phone Precondition You are conducting a call Enter the code Enter the number of the park slot 0 9 and make a note of it f the park slot number you entered is already being used you will hear the negative confirmation tone Please enter another number Replace the handset Retrieving a Parked Call Precondition One or more calls have been parked The telephone is idle Lift the handset Enter the code Enter the park slot number you noted earlier If the park slot number you enter is not in use you can not retrieve the call IE If a parked call is not picked up after a specific period of time the call is returned to the tele phone from where it was parked recall Picking up Retrieving a Held Call Precondition One or more calls have been parked The telephone is idle Lift the handset Enter the code Enter the line number you noted earlier 21 Making Calls to Stored Destinations Step by Step Making Calls to Stored Destinations Using Station Only DTMF Telephones and System Speed Dial Numbers Precondition You have stored station speed dial numbers gt page 28 or the service personnel has stored system speed dial numbers Lift the handset Enter the code Enter a speed dial number 0 to x9 station speed
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